Remote Customer Service Representative - Product Testing
Glocpa
Remote job
We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
$32k-41k yearly est. 60d+ ago
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Customer Service Representative (Remote)
Puffy
Remote job
Customer Support Associate
Compensation: Base Pay: $21.00 - $22.50 / hour
Total Compensation: Top performers exceed $31.50/hour + Uncapped bonuses
What this means: Uncapped earning potential with a proven 40%+ uplift for high performers.
Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.
Responsibilities:
Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.
Ideal Profile:
1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
Master of professional communication with ability to command high volume inquiries
Fast and accurate typist: 50+ WPM required
Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
Excited by technology and sees AI as a partner that enhances skills
The Puffy DNA
We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor - regardless of their size.
Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
Go All-In: When the mission demands it, we rally as one team to cross the finish line.
✨ Your Total Compensation & Benefits
💰 Compensation:
Base: $21-$22.5/hour + unlimited and uncapped bonus earning potential
🏥 Health & Protection:
Comprehensive medical, dental, and vision insurance
🌴 Time Off:
Generous Paid Time Off (PTO) + US Public holidays
💼 Work Environment:
Access to AI-native tool stack
Learning & development opportunities
International team collaboration (14+ nationalities)
✅ Other Benefits:
401(k) with Company Match
Free Puffy mattress after 6 months
$1,000 Puffy/Halo Board store credit after 1 year
Ready to Shape Your Story?
Click "Apply" and take the first step.
$21-22.5 hourly 1d ago
Director, Customer Service IT
Zendesk Group 4.6
Remote job
## Job DescriptionZendesk is seeking a dynamic and experienced Director of IT Customer Service and Support to lead and develop a high-performing team dedicated to supporting critical customer-facing processes, specifically focusing on the Onboard to Renew (OTR) value stream. The ideal candidate will possess a strong background in customer service technology, have extensive experience delivering business impacting technology, experience deploying and designing AI solutions, and foster collaboration across diverse teams and geographies. This role will also own the technological implementation of Zendesk, our flagship product, for internal use.## What You'll Be Doing:* **Team Leadership**: Lead, mentor, and develop IT teams that support customer service and support applications and processes related to Onboard to Renew. Foster a collaborative culture to encourage high performance across geographically distributed teams. Support and build team cohesiveness, career growth, and experimentation.* **Business Partnership**: Serve as a strategic advisor to business leaders worldwide, ensuring that technology solutions align closely with company objectives. Provide insights and data-driven recommendations to support key company initiatives, enhancing decision-making processes. Business partner engagement and management is a critical strength area for this role.* **System Oversight**: Ensure seamless operation, integration, and enhancement of customer service and support applications to meet changing business needs. Oversee compliance and best practices in customer service systems management for OTR streams.* **AI Integration & Value Stream Enhancement**: Assist our business partners to design and implement scalable, efficient customer service and support processes, with a strong focus on leveraging AI solutions. This includes continuous improvement initiatives that enhance operational efficiency within OTR areas to align with Zendesk's growth strategy.## ## Key Values We UpholdIn this role, you will be guided by our core values:* **Lead with Exceptional Service**: Continuously strive to exceed the expectations of our stakeholders, ensuring that our solutions and interactions reflect a commitment to exceptional service.* **Deliver the Simplest Solution**: Focus on simplicity and effectiveness, prioritizing straightforward and efficient approaches that yield optimal results.* **Take Pride in Our Work**: Exhibit ownership of your deliverables, ensuring that all requirements and documentation reflect high standards of quality and excellence.* **Care for Each Other**: Foster an inclusive team environment where collaboration and mutual respect thrive, understanding that we achieve more when we support one another.## ## What You Bring to the Role:* **Education**: Bachelor's degree in Business, Information Technology, or a related field; an MBA or relevant certification is preferred.* **Experience**: 10+ years of experience in IT customer service, support operations, or related roles, including at least 5 years in a leadership capacity.* **Technical** **Expertise**: Proven experience and knowledge of customer service and support applications supporting OTR processes (e.g., CRM systems, ticketing systems, knowledge base software). Familiarity with key customer service platforms such as Zendesk software is a significant plus.* **AI** **Acumen**: Demonstrated ability to meaningfully apply AI to creatively solve business and technical problems.* **Team** **Development**: Demonstrable experience in building and developing high-performing, globally distributed teams.* **Problem-Solving Skills**: Excellent problem-solving, organizational, and project management skills, with an ability to prioritize and drive projects towards successful completion.* **Interpersonal** **Skills**: Strong interpersonal and communication skills, with a talent for effective collaboration across functions and geographies.* **Agility**: Experience driving scalability in fast-paced, high-growth environments, along with a solid understanding of Agile frameworks with the ability to develop and maintain frameworks and processes that provide clear visibility and transparency of the IT-customer service roadmap and priorities to stakeholders.* **Change** **Management**: Proven ability to drive change and manage complex projects, including platform re-platform initiatives.If you are a visionary leader passionate about customer service processes and technology, and you strive for the best of the best, we invite you to apply and join our vibrant team at Zendesk!## At our organization, we celebrate diversity and inclusion as essential components of innovation and success. We strive to create an environment where every team member can flourish and contribute their unique perspectives. Step into a role that not only challenges you but also drives meaningful impact within our customer service and support operations.If you're ready to elevate your career, contribute to transformative customer service solutions, and embody our core values, we invite you to apply today! We are an equal opportunity employer, committed to cultivating an inclusive environment where all employees can thrive.#LI-GHThe US annualized base salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any
#J-18808-Ljbffr
$42k-53k yearly est. 1d ago
Licensed Customer Service Representative
Commonwealth Casualty Company
Remote job
The Customer Service Representative is responsible for delivering high-quality support to policyholders and prospective customers. This entry-level role ensures a positive customer experience by answering questions, resolving issues, processing policy updates, and providing accurate information in a timely and professional manner.
Duties and Responsibilities:
· Manage multiple tasks and priorities while efficiently navigating various systems to perform job functions.
· Demonstrate a strong understanding of company procedures, processes, tools, and systems.
· Take full ownership of customer accounts during the review and servicing process.
· Maintain accurate internal records by archiving all necessary documentation and evidence.
· Develop and maintain strong knowledge of company products, pricing, underwriting guidelines, and policy features.
· Receive, investigate, and respond to all customer inquiries, concerns, and complaints in a timely and professional manner.
· Request, track, and follow up on any missing or required information from customers.
· Provide accurate quotations, pricing details, and policy information to new and existing customers.
· Successfully complete the sales process in accordance with the company's regulatory requirements.
· Answer incoming calls promptly, professionally, and courteously while maintaining excellent customer service standards.
Job Requirements
· High school diploma or equivalent required.
· Active insurance license (Property & Casualty)
· Bilingual skills are a plus (Spanish/English preferred).
· Ability to learn and apply insurance guidelines, processes, and systems.
· Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and professionalism.
· Proficient in Microsoft Office applications and comfortable handling phone communications with a professional disposition
· Time-management skills
· Customer-focused mindset with strong problem-solving skills
· Previous customer service experience preferred.
· Candidates are required to complete a basic computer proficiency and customer service skills test and achieve an acceptable passing score.
Work Environment & Schedule
· Standard schedule: Monday-Friday; Currently hiring for shifts between 5:00 AM and 6:00 PM MST and the schedule will vary depending on call center needs at the time of hiring.
· In-office position and require on-site attendance for all scheduled shifts for Arizona.
· Remote position available for out-of-state applicants only, and this position requires
the schedule to accommodate Arizona time.
$28k-37k yearly est. 1d ago
Customer Service Representative
Concero
Remote job
We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.
Key Responsibilities:
Outbound Calling:
Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments.
Inbound:
Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.
Appointment Scheduling:
Accurately book and confirm appointments based on patient availability and doctor schedules with a goal of setting a minimum of 125 appointments per month.
Patient Interaction:
Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments.
Data Management:
Update patient information, appointment details, and call outcomes in the company's scheduling and CRM systems.
Documentation:
Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly.
Compliance:
Adhere to privacy regulations and company policies regarding patient information and appointment scheduling.
Feedback and Improvement:
Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction.
Performance:
Maintain and exceed company metrics for outbound and inbound calls and appointments set.
Qualifications:
Experience:
Previous experience in a call center or customer service role is preferred, particularly in a healthcare or insurance setting. Training will be provided.
Communication Skills:
Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction.
Organizational Skills:
Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity.
Technical Proficiency:
Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and technical aptitude use required.
Attention to Detail:
High attention to detail to ensure accuracy in scheduling and patient information.
Empathy:
Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information.
Working Conditions:
Schedule:
Full-time. Flexibility in scheduling may be required based on call volume and patient needs. Hours are Monday-Friday between the hours of 8:30-6:00. There are occasional Saturdays based on Company needs
Environment:
Remote work environment.
Noise Requirements:
Must be able to provide and maintain a quiet, distraction-free workspace with
zero background noise
to ensure clear, professional-quality inbound and outbound calls.
$26k-34k yearly est. 5d ago
Customer Service Representative - Remote - 50k-60k/Year
Spade Recruiting USA
Remote job
We're looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.
Duties:
• Distributes all benefit enrollment materials and determines eligibility.
• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Respond to client requests for coverages while representing their best interests.
• Create and explain individualized policies via our Needs Analysis system.
• Work and learn from management teams to stay up to date on new products, services, and policies.
Job Benefits:
• Full training provided
• 100% work from home.
• Competitive compensation.
• Paid weekly along with earned bonuses.
• Career advancement opportunities.
• Full benefits after 3 months.
• Values a healthy work-life balance
$32k-42k yearly est. 60d+ ago
Customer Service Representative
Teksystems 4.4
Remote job
** This Customer Service Representative position is unique compared to traditional call center roles. It is highly relationshipdriven and does not rely on scripts. In this role, you will work closely with clients and may interact with the same partners multiple times per week. The ideal candidate delivers a premium, whiteglove service experience rooted in problem solving, ownership, and proactive communication.
Responsibilities
Customer Support & Relationship Management
Provide whiteglove customer service to Husqvarna dealers, distributors, national accounts, and internal partners.
Serve as a trusted point of contact for recurring dealer interactions, building strong ongoing relationships.
Respond to customer inquiries via phone, email, chat, and CRMgenerated cases.
Order & Product Support
Look up and research parts in the Husqvarna system to resolve customer questions.
Address pricing inquiries and provide accurate information to customers.
Respond to technical questions from internal and external stakeholders.
Case Management
Maintain active login status and process assigned cases across phone, chat, email, CRM, Web Warranty, and written correspondence within established departmental metrics.
Document case details, actions taken, and resolutions thoroughly in the CRM system.
Communicate escalations clearly and promptly to the Customer Care Leadership Team to ensure timely resolution.
Report discrepancies related to parts, pricing, Illustrated Parts Lists (IPLs), or manuals through established internal procedures.
*Job Type & Location*
This is a Contract position based out of Charlotte, NC.
*Pay and Benefits*The pay range for this position is $29.88 - $29.88/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on Jan 16, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$29.9-29.9 hourly 5d ago
Remote P&C Licensed Insurance CSR
The Auto Club Group 4.2
Remote job
Why Choose a Career with the AAA The Auto Club Group (ACG)
You excel at interacting with others and providing a high level of customer service. You enjoy a job that keeps you busy but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Continue reading to see what our Insurance Customer Sales and Service Rep opportunities are all about!
A Day in the Life of an Insurance Customer Sales and Service Rep:
Our Insurance Customer Sales and Service Representatives provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment. Insurance Customer Sales and Service Representatives explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals.
In this role, you will also have the opportunity to:
Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
Rewrite and reinstate insurance policies according to underwriting and business rules.
Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
Accept & process payments at the point of sale.
Make outbound follow-up calls to customers in response to questions or complaints.
Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
Provide efficient processing of customer policies, endorsements, and status and coverage changes.
Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
Hourly rates starting at $21.75/hour plus bonuses and sales incentives
Overtime earning potential at time and a half the hourly wage
Fully paid training
Medical, dental, and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
AAA Membership
Discounts, perks, rewards, and much more
$1,000 sign-on bonus for Licensed Property and Casualty Agents. **To qualify for the Sign-On Bonus, applicants must be new to ACG.Our Recruiting Team can provide additional details at the time of application**
We are looking for candidates who have:
Education
High School Diploma or equivalent (GED)
Experience
Providing a high level of customer-focused service
Navigating through a PC Windows environment, including accessing information from multiple applications
Managing and navigating multiple sources of information and applying them as needed
Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.
Cross-selling
Certifications / Licensure
Current Property & Casualty Insurance license
May be required to attain and maintain state membership licenses as appropriate by the department
Preferred Qualifications
College-level coursework, certification, or equivalent (i.e., relevant continuous learning)
To prepare you for this exciting opportunity, we offer:
Full-time paid training on Monday, February 2, 2026
Monday through Friday from 9:00 a.m. - 5:30 p.m. EST during training
Monday through Friday, 12:30 p.m. - 9:00 p.m. and rotational Saturday, 9:30 a.m. - 6:00 p.m. EST after training
Work Environment
This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located service levels are restored. Willingness and ability to work extended/irregular hours, including weekends/holidays.
Interested in learning more? Apply Today!
#LI-Remote
#Appcast
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$21.8 hourly 5d ago
Customer Service Representative (Regional Remote)
Diamond Credit Union 3.6
Remote job
Member Advocate - Member Experience Center-Call handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.
Supervisory Responsibilities:
No direct reports.
Essential Functions:
Effectively handle incoming calls, making sure all calls are answered within 2 rings, while ensuring established average speed of answer performance and abandon rate standards are met.
Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e.: usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e.: name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties.
Requirements
Required Skills / Abilities:
Demonstrated dedication to positive, member-focused service.
Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
Good organizational skills and attention to detail.
Ability to work through member situations and provide effective and accurate resolutions.
Good technical skills and ability to work with multiple systems.
Ability to be available at 8:00am M-Sat.
Available to work until 5:00pm M-W, 7:00pm Th, 6:00pm Fri, and 1:00pm Sat on a rotational basis.
Education / Experience:
High school diploma or equivalent.
Two plus years of customer service experience, preferably within a financial institution.
Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.
$24k-29k yearly est. 1d ago
Work at Home Customer Service Agent
Alorica 4.1
Remote job
Customer Service Representative
Terms: Full-time
Pay: $15/hr
Join Team Alorica
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Qualifications
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Ongoing usage of phone and computer systems
Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
Alorica will provide the equipment you need to conduct your work which may include a webcam.
You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
$15 hourly Auto-Apply 1d ago
Remote Customer Service Agent
Ver-A-Fast 4.3
Remote job
GREAT WORK FROM HOME OPPORTUNITY
We have been in business for over 40 years. Weekly pay. No out of pocket investment. No experience needed, we train you! Work from the comfort of your own home using your own computer. Dependable, energetic people with excellent communication skills and a passion for customer service needed. We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available.
Agents need to have a personal PC or Laptop, USB headset with microphone and hard wired Internet access.
If interested CLICK HERE TO APPLY and fill out the Questionnaire, then click APPLY.
Please watch your email and spam box for a reply from us about scheduling your interview.
We thank you for your interest in this GREAT work from home opportunity.
Please Note:
We are not currently contracting in the following states:
CA, CO, CT, MA, NV, NY, OR, WA, & WI.
Job Types: Full-time, Part-time
$24k-28k yearly est. Auto-Apply 60d+ ago
Inbound Customer Service Agent - Consumer Relations (Remote)
GE Appliances 4.8
Remote job
The GEA Way
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
we come together
,
we always look for a better way
, and
we create possibilities
.
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina.
Benefits & Perks:
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities PositionInbound Customer Service Agent - Consumer Relations (Remote) LocationUSA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SDHow You'll Create PossibilitiesAs a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!
We offer a base rate of $17.00/hour+ incentives based on your quality scores - paid weekly.
Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.
After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.
Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.
Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.
Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.
Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
Complete consumer reviews for satisfaction before case closure.
Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
What You'll Bring to Our Team
Position Requirements
High School Diploma or GED
Minimum of 1-year Call-Center experience
Minimum of 2-years Escalated Customer Service experience
Ability to communicate effectively in English is a requirement
Excellent written & verbal skills
Moderate to advanced computer skills; navigating multiple online applications
Exceptional organizational skills; ability to effectively multi-task
Ability to handle high-volume calls while simultaneously handling multiple online applications
Previous experience working from home (preferred)
Soft Skills
Passion for helping customers and problem-solving
Flexible with the ability to take direction from management yet work independently to achieve goals
Active listening skills and the ability to ask questions
Conflict resolution skills; negotiation skills; and time management skills
Flexibility, being the ability to adapt to change. Critical thinking skills
Desire to work in a team environment towards common goals
Ability to remain calm and show empathy while handling challenging customer concerns
Requirements for Remote Work Environment
Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Internet Speed Requirements:
Ping 50 Mbps or lower
Download 50 Mbps or higher
Upload 15 Mbps or higher
Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D).This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to *******************************
$17 hourly Auto-Apply 43d ago
Customer Service Mon-Fri
Five Star Call Centers 3.0
Remote job
Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.Qualifications
1 year of customer service or customer support experience
1 year of previous call center or office background experience required
A high school diploma or GED is preferred
Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
Previous experience using Outlook, Word & Excel preferred
Knowledge of CRM systems a plus
Previous remote work from home experience a plus
Quick learner and able to work independently
Strong phone and verbal communication skills along with active listening
Must be at least 18 years of age
A background check and drug screen applicable with state and federal laws is required
Must be able to speak, read, write and understand English
Responsibilities
In this role, you'll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
Manage large amounts of inbound calls in a timely manner
Able to work without a script and maintain call control
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Identify upsell/cross-sell opportunities
Actively participate in efforts to support customer satisfaction and maintain quality
Skillfully change from one task to another without loss of efficiency or composure
Ability to multi-task using multiple system pending the clients working environment
Successfully complete all training sessions
Effectively communicate with patience and understanding
Remain positive and professional in all customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Flexibility to cross train as requested
Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
Perform other duties as assigned*
Required Skills/Abilities
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Maintaining composure in challenging situations
Ability to use technology effectively and productively
Regularly required to sit
Regularly required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
Equipment Provided Option
Equipment will be shipped to you.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
$25k-30k yearly est. Auto-Apply 60d+ ago
Remote Automotive Customer Service Agent (Dealer Assistance)
Morley 4.3
Remote job
**About the Role** **_Role: Full time | Remote - Ohio residents_** If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts - we'll train you on everything you need to know to succeed.
**_Pay Transparency_**
This position starts at $13 per hour.
**_What to Expect_**
As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
Why apply:
+ Work from home while having regular connection with your teammates
+ No weekends
+ Paid training
+ Equipment provided
+ Benefits available
+ Professional development opportunities
You need:
+ Computer, typing and phone skills
+ Interpersonal skills
+ Detail oriented
+ High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
+ See _Skills for Success_ below
Tasks:
+ Provide fantastic service over the phone
+ Use your computer skills to:
+ Research requests related to profile assistance
+ Track vehicle shipments and vehicle orders
+ Assist with car warranties
+ Escalate critical orders
+ Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
**_Questions Before You Apply?_**
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
**Skills for Success**
**_Required Skills_**
+ Computer, typing and phone skills
+ Can speak and type proficiently at the same time
+ Able to problem-solve, act as a consultant and resolve customer issues
+ Solid work ethic, able to meet deadlines
+ Excellent organizational and interpersonal skills, strong attention to detail
**_Eligibility Requirements_**
+ High school diploma or equivalent
+ Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
+ Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
_Schedule_
+ **Training** **(requires 100% attendance):**
+ **First four weeks - instructor-led:**
+ 8 hours / day
+ Between 8 a.m. and 5:30 p.m. Eastern time
+ Monday - Friday
+ **Next four weeks - hands-on calls:**
+ Scheduled during hours of operation:
+ Between 8 a.m. and 8 p.m. Eastern time
+ Monday - Friday
+ **Work schedule:**
+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time
+ Monday - Friday
+ No weekends!
**_Nice to Have_**
+ Degree in a relevant or related field
+ Experience in the automotive industry
**_Remote Work Requirements_**
+ Ohio resident
+ Secluded and distraction-free work environment
+ _Required internet setup:_
+ High-speed internet delivered through a wired provider (cable or fiber)
+ Computer must be physically connected to your modem / router using an Ethernet cable
+ Wireless, 5G and satellite connections are not supported
**_The Remote Experience_**
Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: ********************* )
**Why Join Our Morley Family**
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
**_Health & Wellness Benefits_**
+ Medical and prescription coverage, including free annual physicals
+ Dental and vision insurance
+ Paid time off
+ Associate wellness program with rewards for annual checkups
+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**_Financial Benefits_**
+ 401(k) with match
+ Flexible spending account (FSA)
+ Life insurance
+ Company-paid short- and long-term disability insurance
**_Benefits to Make Your Life Easier_**
+ 24/7 online access to doctors through Teladoc
+ 24/7 nurse help desk
+ Patient advocacy with free 24/7 support for benefit questions and claims
+ Guidance for family, financial and estate planning (including wills)
**_About Morley_**
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* .
Thank you for your interest in Morley.
**_Notices_**
+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: ********************* and your right to work: *********************
+ Click here to view Morley's CCPA Notice for applicants in California: *******************************
+ Click here to view Morley's privacy policy: ************************************************
$13 hourly 17d ago
Advisory Services Consultant
Onit 4.3
Remote job
About Onit: We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We're a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we're looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we'd love to meet you.
Position Summary:Onit is seeking a client-facing Advisory Services Consultant to help corporate legal departments modernize operations and maximize ROI on their Onit solutions. You'll diagnose current-state processes, translate business priorities into people-process-technology roadmaps, and guide clients through implementation, adoption, and continuous improvement. Partnering with pre-sales, sales, product, and delivery, you'll provide best-practice thought leadership, design metrics and governance, and turn data into actionable recommendations that reduce spend, improve matter and contract throughput, and strengthen compliance. You'll also relay market and customer insights back to product leadership, influence our partner ecosystem, and create content (playbooks, white papers, presentations) that elevates Onit's position as a legal operations leader.
This is a client-facing role that combines technical expertise with business acumen and communication skills. You'll translate complex matters into clear, actionable insights that support operational excellence and innovation across the legal ecosystem.Key Responsibilities:
Operational Assessment & Strategy: Evaluate legal ops maturity (matter, e-billing/spend, contract lifecycle, compliance) and define prioritized roadmaps with measurable KPIs.
Process Design & Optimization: Redesign workflows, roles, and controls; implement operating models and governance to improve efficiency, quality, and risk management.
Technology Advisory: Recommend and guide implementation/expansion of Onit products and integrated tools across the legal tech stack; align configurations to business goals.
Data-Driven Insights: Build metrics, dashboards, and reporting to monitor performance; analyze trends and legal spend to drive cost control and value realization.
Change Management & Adoption: Lead enablement, training, and communications to drive stakeholder buy-in and sustain new ways of working.
Go-to-Market Partnership: Collaborate with pre-sales/sales on discovery, value cases, and scoping; shape Statements of Work and identify advisory revenue opportunities.
Product & Partner Feedback Loop: Provide structured input to product leadership on enhancements; cultivate partner relationships to extend solution value.
Thought Leadership: Develop client-ready artifacts (playbooks, white papers, conference presentations) that codify best practices and market insights.
Required Skills:
Bachelor's degree in Business, Legal Studies, or related field; advanced degree (MBA/JD) a plus.
7+ years in legal operations, consulting, or business process improvement within a corporate legal department, law firm, or legal tech provider.
Proven success implementing and optimizing ELM/e-billing, matter management, CLM, and legal tech; strong understanding of integrations and data flows.
Demonstrated ability to analyze complex operational and financial data, define KPIs, and translate insights into clear recommendations and roadmaps.
Excellent stakeholder management and communication skills-comfortable with attorneys, operations leaders, finance/procurement, IT, and executives.
Strong project/program management skills across discovery, design, implementation, and change management; adept at balancing multiple priorities.
Business acumen to align legal strategies with enterprise goals and build value/ROI cases.
At Onit, we're committed to offering fair and competitive compensation. In addition to base pay, associates are eligible for an annual discretionary bonus. The final base salary you receive will reflect factors such as your skills, education, experience, and work location.
Benefits & Perks That Support You:Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.Income Protection: 100% employer-paid life and disability insurance.Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to ApplicantsWe know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You may be exactly who we're looking for.
This position will remain open for applications for 7 calendar days from the posting date.
$60k-90k yearly est. Auto-Apply 23d ago
Field Service Dispatcher
Sonic Internet + Phone
Remote job
Why Sonic?
Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.
Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.
Join a community-minded company that empowers the growth of a better internet - one home, one business, one employee at a time.
Pay Range:
$22/hour + Quarterly Profit Sharing
Benefits/Perks:
Competitive pay and performance-based incentives
Full Benefits package (medical, dental, vision, 401k, profit sharing, and more
Paid training
Collaborative team culture in a dynamic working environment
Career advancement opportunities
Extended education opportunities
Company Paid Pregnancy/Bonding Leave
Position Summary:
Field ServiceDispatchers work with end users to ensure appropriate scheduling times and timely arrival of Field Service Technicians. Field ServiceDispatchers schedule site visits, coordinate Field Service Technician visits and organize the dispatch calendar.
Position Type/Expected Hours of Work:
Field ServiceDispatcher is a full-time (40 hours per week), non-exempt/hourly position. Occasionally, overtime is necessary to deliver outstanding customer service. This can be performed fully remote.
Essential Duties:
Have proficient understanding of dispatch and workflow software.
Communicate locations and duties to Field Service Technicians.
Promptly answer internal dispatching requests as well as end-user scheduling or rescheduling requests.
Promptly and courteously respond to customer dispatch questions and reply to voicemails and email in a timely manner.
Make outbound phone calls to Field Service Technicians and end-users to discuss service and dispatching needs.
Maintain and provide up-to-date insurance paperwork to property management and the Field Service department.
Ensure that all assignments have been successfully completed each day.
Ensure that the site visits within the dispatch calendar are fulfilled on a daily basis.
Communicate proactively and effectively with all Sonic workgroups.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills and Abilities:
Language Skills - Ability to read and write.
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Computer Skills - Ability to type and use a computer.
Physical Demands:
While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.
$22 hourly Auto-Apply 60d+ ago
Customer Service Dispatcher
Simon Roofing 4.3
Remote job
Simon Roofing is a roofing industry leader with over 123 years in business with 68 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are looking for employees with great work ethic and drive to join our organization at all levels.
At Simon Roofing we offer an established career path that will enable you to advance in compensation, responsibility, status, and authority to the degree that your abilities and desire allow.
Who you are:
Simon Roofing, a leader in the Commercial Roofing Industry, is currently seeking a Customer Service professional to join our growing dispatch team. The successful candidate will possess strong organizational and problem-solving skills, have great attention to detail, and the ability to effectively prioritize and multi-task.
What you'll do:
Receive incoming calls and emails from Internal and External Customers
Generate Work orders that communicate information and requirements per the customer's specifications.
Dispatchservice calls (work orders) to the appropriate service technician/branch in a timely fashion
Communicate roofing estimates to customers to obtain approval for service work.
Provide support to service technicians for all service branches.
Complete special projects as assigned by management.
Assist other departments in downtime through cross-training.
What you'll need:
High School Diploma or Equivalent required- Some College Preferred
Ability to work afternoon shift, 11AM - 8PM, and Rotating Weekends.
Ability to be part of an after-hours, on-call rotation (additional compensation).
Ability to temporarily work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job).
Ability to self-motivate, stay focused and work independently.
Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software.
Customer Service Oriented.
Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic.
Good verbal and written communication skills.
Must pass a pre-employment drug test and background screening.
Authorized to work in the US.
What We Offer:
Health Insurance, Dental, Vision Care benefits
401K plan
PTO Policy
Life insurance
Simon Roofing is an Equal Opportunity Employer and does not discriminate against any applicant on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by the Federal or State law or local ordinance.
Note: The statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of the personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
I certify the information I have provided in this Employment Application is true and complete to the best of my knowledge. I understand that, if hired, discovery of any false information provided or any relevant information omitted (no matter when discovered) may result in the immediate termination of my employment. I authorize Simon Roofing and Sheet Metal Corp. (the "Company") to make whatever inquiries it deems necessary or appropriate of any person or organization to verify any of the information I have provided in this application and to determine my qualifications and abilities. I hereby release the Company from any and all claims or action or causes of action arising out of the Company's lawful inquiries and/or its determination of my qualifications and abilities.
$32k-40k yearly est. Auto-Apply 6d ago
Remote Customer Service
Copart 4.8
Remote job
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
About the Role:
We are seeking a detail-oriented and professional Customer Service Representative to join our remote team. In this role, you will be responsible for coordinating the release and pickup of vehicles by communicating with body shops, vehicle owners, and insurance companies. You will ensure accurate and timely updates to vehicle files while providing outstanding customer service in a fast-paced environment.
What You'll Be Doing:
Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
Participate in weekly team meetings via Teams, where we'll stay connected and collaborate.
Follow all Copart policies and guidelines to ensure quality and consistency in your work.
Help out with other tasks or assist teammates as needed.
Perform other duties as assigned by management.
What We're Looking For:
Minimum of one year office support experience in a customer service role.
High school diploma or GED
Great communication skills - you're comfortable speaking on the phone and writing clear, concise messages
Typing speed of 45 WPM and familiarity with basic 10-key
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong attention to detail, great problem-solving skills, and the ability to multitask
A professional virtual appearance with a quiet, distraction-free workspace
Bilingual skills are a plus
Must be able to work occasional overtime
Office equipment will be provided to help you succeed in your role
Why You'll Love Working With Us:
100% remote work with company-provided equipment
Clear, achievable performance goals with daily feedback to help you succeed
Weekly team meetings to keep you connected and supported
A collaborative, friendly virtual team where everyone's success matters
Ready to join us? Apply today to be part of a team that values hard work, professionalism, and providing excellent service-all from the comfort of your own home!
WA Benefits Summary:
Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program
10 Vacation days per year
7 Paid Company Holidays
Life and AD&D Insurance
Pay: $16.04 - $22.00 hourly
For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$16-22 hourly Auto-Apply 16d ago
Part-Time Weekend / Night Shift Service Dispatcher
Professor Gatsby's Heating, Cooling and Plumbing
Remote job
Job Description
Professor Gatsby's Heating & Cooling in West Berlin, NJ is looking to hire a part-time Weekend / Night Shift ServiceDispatcher to answer after-hours phone calls and schedule appointments between customers and on-call technicians. Are you a dependable worker with strong organizational skills? Do you want the opportunity to excel in a customer service role? If so, please read on!
This office position earns a competitive wage of $15 - $17 per hour, depending on experience. Our part-time Weekend / Night Shift ServiceDispatchers have the potential to work remotely after completing the first month of training in the office. If this sounds like the right customer service opportunity for you, apply today!
ABOUT PROFESSOR GATSBY'S HEATING & COOLING
We have been delivering first-rate HVAC services and products at affordable prices to Turnersville NJ and the surrounding cities including Southern Jersey, Washington Township, Sewell, Turnersville, Glassboro, Clayton, and Williamstown. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to serve their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.
Our highly trained technicians love what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.
A DAY IN THE LIFE OF A PART-TIME WEEKEND / NIGHT SHIFT SERVICEDISPATCHER
In this servicedispatcher position, you are prompt and professional as you handle the after-hours needs of our customers. In this role, you answer phone calls, respond to customer needs through email, and schedule appointments with customers. Additionally, you take great care to maintain an organized system, including documenting and recording the correct services and keeping track of account changes.
As a vital component to our office staff, you eagerly step in and assist with other miscellaneous office duties as needed. Whether answering customer questions or scheduling appointments, you feel great about your professional contributions to the success of our HVAC company!
QUALIFICATIONS
Customer service experience
Excellent phone skills including fielding inbound and outbound customer and technician calls
Are you someone who loves to talk on the phone? Do you have great communication skills? Are you a problem solver? If yes, you might just be perfect for this office position!
WORK SCHEDULE
This part-time position typically works from 6:00 PM - 10:00 PM on weekdays and from 7:00 AM - 10:00 PM on weekends. There is flexibility with multiple shifts available.
ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?
If you feel that you would be right for this office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 08091
$15-17 hourly 23d ago
Customer Service Agent
Lifevantage Corporation 4.6
Remote job
If you're passionate about helping people, driven by potential, and interested in applying both in an evolving industry and challenging workplace, let's talk.
We are seeking upbeat, self-motivated Customer Service Representatives to assist current LifeVantage independent distributors and customers with account inquiries and product information. In an ideal world, you have prior network marketing experience but it is not a deal breaker. We're looking for someone who has excellent verbal and written communication, interpersonal skills, and the ability to easily establish rapport with customers. Most importantly, we're looking for someone who is team-oriented, positive, and willing to work effectively in a fast-paced work environment.
If this sounds a lot like you, please apply.
Qualifications/Skills
· Willingness to learn and open to change
· Solid phone presence and interpersonal skills
· Excellent verbal and written communication skills
· Strong time management, critical thinking, organizational, problem solving and analytical skills
· Ability to adapt to work efficiently in a rapidly changing dynamic environment
· Positive, professional engaging and friendly attitude is a must
· Ability to receive constructive feedback as well as provide valuable suggestions for improvement
· Must be computer literate with the ability to learn customer service software applications
· Punctuality and consistent work attendance
· Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch is a plus.
Benefits
· Training starts at $17.00 per hour - full time and part time positions available
· Daily sales contests, games and competitions
· Company lunches, SWAG, product and holiday parties
· Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
· Public Transportation Reimbursement
Essential Duties and Responsibilities include the following and other duties as assigned.
· Answer inbound calls and respond to customer requests
· Build rapport with customers by greeting them in a courteous, friendly, and professional manner
· Research possible distributor related issues using inside resources to resolve problems promptly and courteously
· Upsell/mention promotions and other products on phone calls
· In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
· Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
· Perform other duties as assigned by management
Education and/or Experience
· High School diploma or equivalent
· One to three years related customer service experience and/or training, or equivalent combination of education and experience
· Background in Network Marketing is a plus
Work at Home Requirements:
· You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
· Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
· A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.