Service dispatcher resume examples from 2026

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Updated March 26, 2025

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Service dispatcher resume

Stephanie Morris

(250) 555-8951 | smorris@example.com

Bentonville, AR | 62126 N. Elm Ln. - 66840

Work experience

2020 - Present
Service Dispatcher, Walmart - Bentonville, AR
- Provided leadership on sales floor for soft lines.
- Greet customers and ascertain type of service required.
- Stocked all inventory on the sales floor.
- Write up customer car service orders * Drive Vehicles Into Shop * Ringing up customer purchases * Organize and maintain store products
- Updated customer accounts and information on a daily basis.
- Support Sales Department with New Accounts, and Graphic Artwork (company logos).
2019 - 2020
Service Operator, U-Haul - College Park, MD
- Provided excellent customer service to patrons by communicating product knowledge.
- Create and update department SOP's and training manuals for existing and new accounts.
- Worked with new customers in the development of new accounts and the implementation of new systems.
2018 - 2019
Operations/Dispatch (Part-Time), Six Flags - College Park, MD
- Act as a liaison between emergency dispatch, local law enforcement, and park management.
- Handled customer complaints and issues with minimal supervision.
- Assisted with bank deposits and drop offs.
- Schedule and dispatch service technicians.

Skills

Scheduling Appointments
Communication
Taking Messages
New Operators
Oil Changes
Lexmark
Departmental Procedures
Cctv
Non-Emergency Calls
High Pressure Pumps

Education

Certificate, Computer Science (2018 - 2019)
University of Maryland - College Park
College Park,

Auto service dispatcher resume

Amy Hudson

Auto Service Dispatcher

(260) 555-7367 | ahudson@example.com

South Boston, VA | 14132 N. Elm Ave. - 60664

Work experience

2017 - Present
Auto Service Dispatcher, Ruan Transportation - South Boston, VA
- Served as customer's first line of communication and referred customers to the proper departments as necessary.
- Maintain communication with drivers and clients throughout the US and Canada.
- Provide customer service to hospitals, when setting up non-emergency transfers to other facilities.
- Maintained a daily activity report and communication log.
- Input all customer orders for dispatch and billing purposes.
2016 - 2017
Auto Service Dispatcher, Dollar General - South Boston, VA
- Certified on West Virginia Automated Police Network Use emergency dispatch equipment, and enter information into the CAD system.
- Provide effective communication with drivers on daily work assignments.
- Maintain all logs and service calls for all vehicles in our region.
2015 - 2016
Sales Associate And Cashier, Dollar General - South Boston, VA
- Straighten items on shelves and stock new merchandise when it comes in.
- Run register, provide customer service, clean store, and stock shelves.
- Handled customer transactions daily Maintained customer satisfaction Stocked when needed Answered telephone
- Stocked store shelves with merchandise Manage cash transactions Assists customers with finding proper items Clean store
- Provide excellent customer service to all customers Stayed with a friendly positive attitude.

Skills

Sales Floor
New Merchandise
Maintenance Request
Accurate Information
Order Parts
Customer Complaints
Identify Prices
Purchase Orders
Company Policies
Store Management

Education

High School Diploma, (2015 - 2015)
,

Repair service dispatcher resume

William Hughes

Repair Service Dispatcher

(590) 555-0855 | whughes@example.com

Houston, TX | 7268 E. Cedar St. - 12637

Work experience

2018 - Present
Repair Service Dispatcher, Waste Management - Houston, TX
- Act as an emergency contact for drivers and communicate with maintenance department for driver issues.
- Scheduled 24 roll-off drivers in real time using GPS fleet management web-based software.
- Maintained close communication with all departments to exceed service machine standards and proactively resolve issues.
- Handle first hand customer complaints.
2017 - 2018
Dispatcher, Waste Management - Houston, TX
- Act as an emergency contact for drivers and communicate with maintenance department for driver issues.
- Maintained close communication with all departments to exceed service machine standards and proactively resolve issues.
- Dispatched 35 drivers to over 100 customers daily; scheduled transport routes Maintained customer service relationships Drive route for roll-off containers
- Received trouble calls from Customer Service and Sales departments.
- Handle first hand customer complaints.
2014 - 2017
Dispatcher, Time Warner Cable Enterprises - Herndon, VA
- Handle numerous telephone calls to ensure that with each dispatch that customer service is the focus.
- Provision orders for technicians in the field and troubleshoot any issues to ensure dial tone.
- Maintained effective communication with both front line employees and management.
- Maintain extensive communication with all peers and managers, while acting as a competent initial point of contact with the public.

Skills

Log Book
Office Supplies
Heavy Equipment
Geek
Patient Transport
Communication
Data Systems
Relevant Safety Regulations
Pertinent Information
Non-Emergency Calls

Education

High School Diploma, (2014 - 2014)
,

Water service dispatcher resume

Ann Ferguson

Water Service Dispatcher

(340) 555-0611 | aferguson@example.com

Irving, TX | 20802 S. Oak Rd. - 41328

Work experience

2011 - Present
Water Service Dispatcher, Time Warner Cable Enterprises - Irving, TX
- Maintained effective communication with both front line employees and management.
- Maintained high level of continuous communication with field technicians and customers ensuring customer satisfaction.
- Scheduled and monitored appointment times for repair technicians.
- Maintain open communication with both dispatch supervisors and technician supervisors regarding any possible issues and/or concerns.
2001 - 2011
Water Service Dispatcher, Waste Management - Lewisville, TX
- Monitor drivers through Global Positioning Satellite (GPS) system.
- Communicated necessary information to Route Managers regarding drivers and update them with any pertinent information.
- Act as an emergency contact for drivers and communicate with maintenance department for driver issues.
2000 - 2001
Roustabout, Patterson-UTI - Oklahoma City, OK
- Instruct the group safety meetings.
- Rig up/ down; nipple up/ down; Assist Motor Hand and Derrick Hand with daily tasks.
- Discussed safety policies daily during before shift safety meetings.
- Implemented proper work ethics to ensure safety to myself and others.
- Conduct daily safety meetings and hazard prevention.
- Prepare the Rig Floor for short trips, POOH, P/U or L/O BHA.

Skills

Water Services
Maximize Productivity
Safety Meetings
Telephone Calls
Rig
Emergency
Weather Conditions
Communication
CDL
Comprehensive Procedures

Education

High School Diploma, (2000 - 2000)
,

How to write a service dispatcher resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in service dispatcher-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the service dispatcher position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some service dispatcher interviews.

Here are example skills to include in your “Area of Expertise” on a service dispatcher resume:

HVAC
Data Entry
Phone Calls
Customer Complaints
Strong Customer Service
Outbound Calls
Computer System
Payroll
Purchase Orders
Inbound Calls

Office Equipment
Computer Aided Dispatch
Service Requests
Emergency Calls
Customer Database
Service Tickets
Preventative Maintenance
Dispatch System
Emergency Situations
Scheduling Appointments

Service Appointments
Telephone Calls
Customer Satisfaction
GPS
Repair Orders
Service Orders
Maintenance Agreements
ETA
Customer Accounts
Service Invoices

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write service dispatcher experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are great bullet points from service dispatcher resumes:

Work history example #1

Service Dispatcher

MCI

Provided technical installation and registration of emails and website navigation for internet customers.
Worked with sales, implementation, engineers and technical consultants to install complex telecommunications projects.
Directed the activities of Customer Service Reps (CSR's) to ensure customer satisfaction and company profitability.
assisted thousands of customers by placing long distance and international calls.
Managed & negotiated better improvements and modernization of telecommunication services to the small independent telephone companies in VA and West Virginia.

Work history example #2

Dispatcher

GEICO

Formulated and enforced Service Center policies, procedures and quality according to GEICO assurance measures.
Multi-tasked between collecting customers info and retrieving an eta from the tow company.
Detailed documentation of customer incidents and resolutions in case records, emails, etc.
Negotiated prices with providers in order to assure that Geico receives the best price possible.
assisted customers with obtaining help, focused on courteous and detail oriented customer service in a fast-paced call center.

Work history example #3

Dispatcher/Administrative Assistant

Kelly Services

Offered technical assistance to staff over email, telephone and in person.
Assisted with HR functions, such as troubleshooting payroll and employee benefits issues.
Handled manual payroll process, change form notifications, including responding to questions on payroll concerns.
Completed and formatted monthly sales projection report including a 34 page PowerPoint presentation.
Operated fax/copy machines, personal computers and scanners.

Work history example #4

Service Dispatcher

AT&T

Performed required maintenance such as inspecting, cleaning, and testing communication services facilities and associated equipment.
Installed Cisco Business In a Box program including customer interface and DSL connectivity.
Negotiated bill arrangements for customers and collect deposits or payments.
Installed and repaired basic telephone and Internet service for businesses and residential consumers.
Received and initiated customer trouble reports received via incoming calls for voice and data communications.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from service dispatcher resumes:

Certificate in computer science

University of Maryland - College Park, College Park, MD

2018 - 2019

Highlight your service dispatcher certifications on your resume

If you have any additional certifications, add them to the certification section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your service dispatcher resume:

Certified Pharmacy Technician (CPhT)
Certified Medical Office Manager (CMOM)
International Accredited Business Accountant (IABA)

Updated March 26, 2025

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