Service dispatcher vs lead dispatch

The differences between service dispatchers and lead dispatches can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service dispatcher and a lead dispatch. Additionally, a lead dispatch has an average salary of $39,625, which is higher than the $33,663 average annual salary of a service dispatcher.

The top three skills for a service dispatcher include HVAC, data entry and phone calls. The most important skills for a lead dispatch are data entry, logistics, and payroll.

Service dispatcher vs lead dispatch overview

	Service Dispatcher	Lead Dispatch
Yearly salary	$33,663	$39,625
Hourly rate	$16.18	$19.05
Growth rate	-4%	4%
Number of jobs	74,936	4,847
Job satisfaction	-	-
Most common degree	High School Diploma, 30%	High School Diploma, 34%
Average age	43	43
Years of experience	2	2

Service dispatcher vs lead dispatch salary

Service dispatchers and lead dispatches have different pay scales, as shown below.

	Service Dispatcher	Lead Dispatch
Average salary	$33,663	$39,625
Salary range	Between $26,000 And $42,000	Between $30,000 And $50,000
Highest paying City	Kent, WA	Seattle, WA
Highest paying state	Washington	Alaska
Best paying company	Basin Electric Power Cooperative	Yaamava' Resort & Casino
Best paying industry	Government	Health Care

Differences between service dispatcher and lead dispatch education

There are a few differences between a service dispatcher and a lead dispatch in terms of educational background:

	Service Dispatcher	Lead Dispatch
Most common degree	High School Diploma, 30%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Service dispatcher vs lead dispatch demographics

Here are the differences between service dispatchers' and lead dispatches' demographics:

	Service Dispatcher	Lead Dispatch
Average age	43	43
Gender ratio	Male, 33.6% Female, 66.4%	Male, 44.3% Female, 55.7%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between service dispatcher and lead dispatch duties and responsibilities

Service dispatcher example responsibilities.

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.
Dispatch police, fire, and ems, to residential and commercial accounts.
Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.

Lead dispatch example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Maintain scheduling and performance data when there MDT (mobile data terminal) which is there GPS goes down.
Monitor mileage through GPS tracking software, maintain records and schedule all necessary fleet repairs base on usage and necessity.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Transition into dispatch and begin posting and dispatching emergency and non-emergency transport ambulances.

Service dispatcher vs lead dispatch skills

Common service dispatcher skills

HVAC, 8%
Data Entry, 8%
Phone Calls, 7%
Customer Complaints, 6%
Strong Customer Service, 5%
Outbound Calls, 4%

Common lead dispatch skills

Data Entry, 15%
Logistics, 12%
Payroll, 6%
Computer System, 6%
Non-Emergency Calls, 5%
Computer Aided Dispatch, 4%