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Service dispatcher skills for your resume and career

Updated January 8, 2025
4 min read
Service dispatcher example skills
Below we've compiled a list of the most critical service dispatcher skills. We ranked the top skills for service dispatchers based on the percentage of resumes they appeared on. For example, 8.5% of service dispatcher resumes contained hvac as a skill. Continue reading to find out what skills a service dispatcher needs to be successful in the workplace.

15 service dispatcher skills for your resume and career

1. HVAC

Here's how service dispatchers use hvac:
  • Received customer requests for emergency refrigeration and HVAC service repairs.
  • Answered customer service calls and dispatched job requests for 35 service technicians for HVAC & Controls repair and installations.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how service dispatchers use data entry:
  • Direct Customer ServiceData EntryCoordinated customer request with supervisors
  • Received inbound service request via telephone and email; communicated receipt with customers/data entry.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how service dispatchers use phone calls:
  • Ensured extraordinary customer service by promptly and accurately responding to phone calls.
  • Fielded phone calls from customers regarding parking enforcement and campus information.

4. Customer Complaints

Here's how service dispatchers use customer complaints:
  • Performed quality control calls to ensure customer satisfaction and address customer complaints and queries by providing fast resolution.
  • Advised service manager of customer complaints to expedite resolution and ensure long-term relationships.

5. Strong Customer Service

Here's how service dispatchers use strong customer service:
  • Surpassed Increasing Monthly Sales Targets * Symbolized Strong Customer Service Philosophy as Traveling Store Representative * Answering phone/handling transactions/setting and running appointments
  • Encouraged and provided a strong customer service environment by ensuring every customer is greeted and offered assistance as needed.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how service dispatchers use outbound calls:
  • Answer inbound and outbound calls daily - stats always within set parameters.
  • Handled heavy inbound/outbound calls with a focus on solving customer discrepancies.

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7. Computer System

Here's how service dispatchers use computer system:
  • Communicated service calls by entering key data into our computer system and dispatched information to fellow drivers.
  • Assisted in implementing a new computer system, which involved maintaining and updating customer database.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how service dispatchers use payroll:
  • Maintained individual truck stock inventories and completed daily payroll documents.
  • Performed payroll functions for twenty-five service technicians and supervisors.

9. Purchase Orders

Here's how service dispatchers use purchase orders:
  • Distributed and reconciled purchase orders for payment by accounting.
  • Implement terms and conditions to be submitted with each purchase order and subcontract in order to protect the company's interest.

10. Inbound Calls

Here's how service dispatchers use inbound calls:
  • Contract Satellite Installation Company Professionally answered inbound calls from potential customers and scheduled installations of their home or office satellite system.
  • Received approximately 30-60 inbound calls resulting any issues involving carrier compensation and customers delivery inquiries.

11. Office Equipment

Here's how service dispatchers use office equipment:
  • Automated dispatch for office equipment repair.
  • Coordinated movement of office equipment and home deliveries to the Houston and surrounding areas.

12. Computer Aided Dispatch

Here's how service dispatchers use computer aided dispatch:
  • Developed and administered work orders to technicians in accordance of urgency and area using a GPS computer aided dispatch system.
  • Use computer aided dispatch system to track deliveries.

13. Service Requests

Here's how service dispatchers use service requests:
  • Received/entered customer service requests into a computer data base, dispatched repair calls to Service Technicians, and scheduled/routed service vehicles.
  • Received all initial incoming service requests and information calls.

14. Emergency Calls

Here's how service dispatchers use emergency calls:
  • Received emergency calls from drivers and relayed information to appropriate personnel.
  • Integrated emergency calls into plan of work increasing efficiency.

15. Customer Database

A customer database is a way of ensuring information and data of customers stay updated. It helps encourage repeat business by building loyalty. The database includes contact information like the client's name, physical address, email address, and phone number.

Here's how service dispatchers use customer database:
  • Answered all telephone requests from customers, negotiated service date/time and entered all customer and equipment information in customer database.
  • Maintained customer database with current information and entered new customers.
top-skills

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List of service dispatcher skills to add to your resume

Service dispatcher skills

The most important skills for a service dispatcher resume and required skills for a service dispatcher to have include:

  • HVAC
  • Data Entry
  • Phone Calls
  • Customer Complaints
  • Strong Customer Service
  • Outbound Calls
  • Computer System
  • Payroll
  • Purchase Orders
  • Inbound Calls
  • Office Equipment
  • Computer Aided Dispatch
  • Service Requests
  • Emergency Calls
  • Customer Database
  • Service Tickets
  • Preventative Maintenance
  • Dispatch System
  • Emergency Situations
  • Scheduling Appointments
  • Service Appointments
  • Telephone Calls
  • Customer Satisfaction
  • GPS
  • Repair Orders
  • Service Orders
  • Maintenance Agreements
  • ETA
  • Customer Accounts
  • Service Invoices
  • Customer Inquiries
  • Multi-Line Phone System
  • Customer Relations
  • Service Billing
  • Two Way Radios
  • Warranty Claims
  • Customer Support
  • QuickBooks
  • Trouble Calls
  • Service Contracts
  • Customer Issues
  • Delivery Route
  • AAA
  • Customer Calls
  • Inventory Control
  • Front Desk
  • Service Vehicle
  • Customer Orders
  • Customer Request

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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