What does a service dispatcher do?
Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. They must dispatch service crews to their scheduled appointments and emergency situations while using maps and GPS programs to plan routes for their destination. Service dispatchers must also use digital filing systems to add customer information and log into their files when scheduling service calls.
Service dispatcher responsibilities
Here are examples of responsibilities from real service dispatcher resumes:
- Achieve certification in service writer sales (upselling )
- Make contact with police, ems, and fire.
- Scan and register documents for the CMMS system
- Enter and transcribe accurately and completely information into the CMMS.
- Dispatch police, fire, and ems, to residential and commercial accounts.
- Operate right cad emergency dispatch program for entry of all pertinent information dealing with emergency and non emergency calls.
- Maintain CPR and EMT-Basic relate certifications.
- Provide NCIC information to officers as needed
- Assist technicians to troubleshoot equipment when concerns occur.
- Enter inventory and preventative maintenance plans into Maximo.
- Complete managerial responsibilities including technicians payroll, scheduling, training.
- Utilize computer systems used in law enforcement including NCIC and relate equipment
- Demonstrate superb organizational and multitasking abilities
- Dispatch semi trucks nationwide to deliver refrigerate LTL shipments.
- Secure shipping methods via grind truckload, grind LTL, grind expedite, air, and ocean.
Service dispatcher skills and personality traits
We calculated that 8% of Service Dispatchers are proficient in HVAC, Data Entry, and Phone Calls. They’re also known for soft skills such as Organizational skills, Writing skills, and Interpersonal skills.
We break down the percentage of Service Dispatchers that have these skills listed on their resume here:
- HVAC, 8%
Received customer requests for emergency refrigeration and HVAC service repairs.
- Data Entry, 8%
Direct Customer ServiceData EntryCoordinated customer request with supervisors
- Phone Calls, 7%
Ensured extraordinary customer service by promptly and accurately responding to phone calls.
- Customer Complaints, 6%
Performed quality control calls to ensure customer satisfaction and address customer complaints and queries by providing fast resolution.
- Strong Customer Service, 5%
Surpassed Increasing Monthly Sales Targets * Symbolized Strong Customer Service Philosophy as Traveling Store Representative * Answering phone/handling transactions/setting and running appointments
- Outbound Calls, 4%
Answer inbound and outbound calls daily - stats always within set parameters.
"hvac," "data entry," and "phone calls" are among the most common skills that service dispatchers use at work. You can find even more service dispatcher responsibilities below, including:
Interpersonal skills. Another skill that relates to the job responsibilities of service dispatchers is interpersonal skills. This skill is critical to many everyday service dispatcher duties, as "representatives should be able to create positive interactions with customers." This example from a resume shows how this skill is used: "related skills: interpersonal communication, emergency response, tracking & reporting manage radio traffic for fire scenes. "
Communication skills. service dispatcher responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "customer service representatives must be able to provide clear information in writing, by phone, or in person." This resume example shows what service dispatchers do with communication skills on a typical day: "clear and concise communications with department managers, employees and company customers.prepare service invoices and timecards for processing. "
Customer-service skills. Another skill commonly found on service dispatcher job descriptions is "customer-service skills." It can come up quite often in service dispatcher duties, since "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Here's an example from a resume of how this skill fits into day-to-day service dispatcher responsibilities: "make reports for customers in tracking loads scheduling appointments make sure loads leave in a timely manners arrive on appointments"
The three companies that hire the most service dispatchers are:
- Dead River6 service dispatchers jobs
- ABM Industries5 service dispatchers jobs
- Sunbelt Rentals5 service dispatchers jobs
Choose from 10+ customizable service dispatcher resume templates
Build a professional service dispatcher resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your service dispatcher resume.
Compare different service dispatchers
Service dispatcher vs. Receptionist/customer service
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
While similarities exist, there are also some differences between service dispatchers and receptionist/customer service. For instance, service dispatcher responsibilities require skills such as "hvac," "strong customer service," "purchase orders," and "computer aided dispatch." Whereas a receptionist/customer service is skilled in "customer service," "credit card payments," "direct calls," and "administrative tasks." This is part of what separates the two careers.
Receptionist/customer services tend to make the most money working in the manufacturing industry, where they earn an average salary of $30,365. In contrast, service dispatchers make the biggest average salary, $40,696, in the government industry.The education levels that receptionist/customer services earn slightly differ from service dispatchers. In particular, receptionist/customer services are 0.5% less likely to graduate with a Master's Degree than a service dispatcher. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Service dispatcher vs. Dispatch assistant
A dispatch coordinator is primarily in charge of dispatching and tracking vehicles that provide different services. The extent of their duties varies upon their industry or institution of employment. In emergency dispatch centers, they answer calls from the public and coordinate police cars, ambulances, or fire trucks to respond to emergencies, all while staying on the line with the caller. A dispatch coordinator may also work trucking or delivery companies where they are in charge of coordinating shipping details and schedules, managing routes, and monitoring the vehicles.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that service dispatcher responsibilities requires skills like "hvac," "phone calls," "strong customer service," and "purchase orders." But a dispatch assistant might use other skills in their typical duties, such as, "customer service," "ltl," "cad," and "transportation services."
Dispatch assistants earn similar levels of education than service dispatchers in general. They're 0.1% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Service dispatcher vs. Dispatch coordinator
A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.
The required skills of the two careers differ considerably. For example, service dispatchers are more likely to have skills like "phone calls," "strong customer service," "customer database," and "preventative maintenance." But a dispatch coordinator is more likely to have skills like "customer service," "excellent time management," "delivery appointments," and "windows."
Dispatch coordinators earn the best pay in the finance industry, where they command an average salary of $42,476. Service dispatchers earn the highest pay from the government industry, with an average salary of $40,696.When it comes to education, dispatch coordinators tend to earn similar degree levels compared to service dispatchers. In fact, they're 1.2% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Service dispatcher vs. Dispatch technician
Types of service dispatcher
Updated January 8, 2025
