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The differences between service engineers and technical services engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service engineer and a technical services engineer. Additionally, a service engineer has an average salary of $87,151, which is higher than the $81,204 average annual salary of a technical services engineer.
The top three skills for a service engineer include customer service, infrastructure and cloud. The most important skills for a technical services engineer are customer service, technical support, and technical service.
| Service Engineer | Technical Services Engineer | |
| Yearly salary | $87,151 | $81,204 |
| Hourly rate | $41.90 | $39.04 |
| Growth rate | 2% | 2% |
| Number of jobs | 143,806 | 217,103 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 66% |
| Average age | 41 | 41 |
| Years of experience | 6 | 6 |
A service engineer is responsible for assisting the customers' concerns regarding the products and services offered by the company through technical support solutions. Service engineers conduct preventive maintenance, upgrade systems to boost optimal performance, create product manuals, record the occurring issues, perform adjustments on the systems infrastructure, identify business opportunities to generate more revenues, and analyze current market trends to meet client demands. A service engineer must have excellent communication skills, including extensive knowledge of the technology industry and network systems.
A technical services engineer is responsible for assisting customers on their systems and network issues, providing them the best technical solutions, and guiding them on step-by-step procedures for troubleshooting. Technical services engineers must have excellent communication and technical skills, especially on identifying customers' system failures by asking them a few questions. They also escalate high-level complaints to internal teams, ensuring that they present the client's issues for reference. A technical services engineer also handles systems configuration and recommending process improvement techniques to optimize network infrastructure.
Service engineers and technical services engineers have different pay scales, as shown below.
| Service Engineer | Technical Services Engineer | |
| Average salary | $87,151 | $81,204 |
| Salary range | Between $62,000 And $122,000 | Between $57,000 And $115,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | The Citadel | Apple |
| Best paying industry | Technology | Technology |
There are a few differences between a service engineer and a technical services engineer in terms of educational background:
| Service Engineer | Technical Services Engineer | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 66% |
| Most common major | Electrical Engineering | Chemical Engineering |
| Most common college | Michigan Technological University | Northwestern University |
Here are the differences between service engineers' and technical services engineers' demographics:
| Service Engineer | Technical Services Engineer | |
| Average age | 41 | 41 |
| Gender ratio | Male, 91.8% Female, 8.2% | Male, 88.0% Female, 12.0% |
| Race ratio | Black or African American, 3.3% Unknown, 4.6% Hispanic or Latino, 8.9% Asian, 13.2% White, 69.9% American Indian and Alaska Native, 0.1% | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 11.4% White, 71.1% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 5% | 5% |