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Become A Service Lead

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Working As A Service Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $53,280

    Average Salary

What Does A Service Lead Do At Amgen

* Development of End user computing's cloud strategy, inclusive of AWS, Citrix, and Application Containerization platforms.
* Develop and deliver program management of cloud computing practice to Amgen employees, partners, and contractors.
* Provide continuous development of cloud computing service, including training, chargeback models, global access, and hour one productivity.
* Constantly assess new technology capabilities as they present themselves in the market.
* Conduct pilot and demo various emerging cloud computing technologies, evaluating potential solutions that fit business need.
* Provide VDI and cloud compute input to device management team to allow appropriate management and control of VDI and cloud compute endpoints.
* Champion technology advancement within Amgen via frequent interactions, demos, and understand of core business functions.
* Interact with Vendors to understand & develop joint roadmaps/strategies.
* Interact with Amgen's, Information Security, Identity and Access Management, Records and Information Management teams to ensure solutions are scalable, secure, and optimized to protect Amgen's information

What Does A Service Lead Do At Aramark

* Oversee cash control
* Oversee and assist in preparation of food items for the day and dating products
* Oversee and assist in setting up and breaking down of stations designated by the manager
* Prepare food and beverages according to recipes and directions
* Responsible for use of correct portions when preparing and serving items on the line
* Maintain daily temperature logs
* Alert management and pull food items that do not meet quality expectations
* Complete opening and closing station checklists
* Greet customers as they approach and leave the serving line
* Ask customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile
* Oversee and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and cafe)
* Ensures that all work areas and serving utensils are cleaned and sanitized
* Responsible for proper disposal of waste from the service line
* Transfers supplies and equipment between storage and work areas by hand or by cart
* Assist with daily safety observations and report safety hazards discovered in the location to management immediately
* Additional Job Functions:
* Cross-train in areas as required by your manager
* Able to work in concessions, catering, and special events required by your manager
* Perform task as requested by your manager on a weekly, bi-weekly or monthly basis
* Completion of any task requested by a supervisor or member of the Aramark management team.
* Supervisory Responsibilities: Oversee and direct the employees working on the line to ensure timely and effective service of the customers.
* Request support from utility workers for sanitation issues of the line as needed

What Does A Service Lead Do At Penn National Gaming

* Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
* Safeguards all cage assets.
* Ensures that all local, state and federal rules and regulations are followed.
* Ensures that all company and departmental policies and procedures are followed.
* Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.
* Any and all duties as assigned by your Supervisor or a member of management

What Does A Service Lead Do At Unilever

* Provides support to end users on a variety of issues including HW/SW installs or upgrades.
* This includes A/V equipment within conference rooms
* Develop/Optimize Service Desk processes to ensure Service Level Agreements are met and Service Delivery meets the needs of users
* Administer Service Now Express (IT Ticketing Tool) to automate new processes Track/monitor/escalate tickets within the IT Ticketing Queue
* Manages End User software distribution tools and processes to ensure software patches are delivered on a regular basis and new software is installed when needed

What Does A Service Lead Do At Deutsche Bank

* Hands-on management and oversight of set-up and operation of Multimedia and Videoconference systems for all “Tier 1” events in the region; including full room checks.
* On occasion this will require availability on and off-site outside of standard working hours.
* These include:
* Supervisory Board and Executive Committee meetings on and off Deutsche Bank premises
* Analyst calls
* Press conferences
* Senior Management Briefing & Town halls
* Vendor Management
* Event staff (event managers, technicians, and administrative staff)
* Adherence to SLAs
* Adherence to global process and technology standards
* Accuracy of invoicing
* Delivery and standards of Level 2 Technical Management in designated event spaces
* Stakeholder and Client Management
* General Secretariat
* Employee Engagement
* Regional communications contacts
* CRES Client Services
* All other local clients
* Operational availability of dedicated local event spaces
* Escalation, Incident, and Problem Management of technical and operational issues experienced during room checks, set-up, and execution of live events
* Local point of escalation for dbEvent related activity
* Consumption Management – ensuring efficient vendor support model and appropriate use of resources across our client base
* Reporting – ensuring that local data feeds are accurate and that the quality of manually entered data is appropriate and consistent with global standards.
* Additionally you will need to respond in a timely way to ad hoc requests for Management Information
* CSI
* You will have:
* Strong leadership and people management skills
* Ability to communicate and manage relationships at all levels of the organization; specifically this includes members of the Board and Supervisory board
* Good written and oral English skills demonstrating a passion for quality and attention to detail as well as negotiation, and influencing skills
* Proven IT Service Management [ITSM] experience gained in the Financial Services delivery environment preferably in the End User Services or live events domain
* Hands-on experience of organizing and coordinating crew and equipment to support live events, ideally in a corporate environment
* A good understanding of the technologies and principles involved in the set up of live events
* Proven vendor management and service level management experience
* Strong analysis, problem solving, and decision making skills
* Capability and awareness of working in a globally diverse environment
* Experience of operational risk management
* Financial acumen and experience of managing delivery budgets across a service or project portfolio
* Demonstrated ability to work well under pressure in a fast-paced environment and to manage complexity
* Good organizational skills and the ability to prioritize work flow, demonstrating flexibility when handling multiple tasks
* You will be:
* Experienced for a minimum 5 years in a high pressure IT role within the Financial Services industry
* Qualified with a diploma / degree or equivalent industry experience in fields relating to IT Service Management or live event production
* ITIL v3 qualified (Foundation level minimum; Intermediate or above preferred

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Service Lead Jobs

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Service Lead Career Paths

Service Lead
Registered Nurse Case Manager Program Manager
Chief Information Officer
11 Yearsyrs
Account Manager Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Director Of Information
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Senior Project Manager Marketing Consultant Event Manager
Food And Beverage Manager
5 Yearsyrs
Operations Manager Plant Manager
General Manager
7 Yearsyrs
Senior Project Manager Senior Account Executive Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Account Manager Sales Manager Regional Sales Manager
National Account Manager
8 Yearsyrs
Security Officer Service Technician Service Manager
Office Manager
5 Yearsyrs
Service Manager General Manager
Operations Director
9 Yearsyrs
Security Officer Technician Service Manager
Operations Manager
7 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Business Analyst Product Manager Sales Manager
Sales And Operations Manager
7 Yearsyrs
Service Manager Operations Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Program Manager Marketing Manager General Manager
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Registered Nurse Director Vice President
Vice President And Manager
10 Yearsyrs
Program Manager Business Developer
Vice President, Business Development
13 Yearsyrs
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Do you work as a Service Lead?

Help others decide if this is a good career for them

Average Length of Employment
Service Manager 3.9 years
Service Supervisor 3.8 years
Service Lead 3.0 years
Service Assistant 2.2 years
Top Employers Before
Cashier 10.5%
Internship 7.9%
Manager 6.7%
Teller 6.0%
Volunteer 4.4%
Supervisor 3.8%
Server 3.4%
Top Employers After
Internship 9.0%
Manager 5.3%
Consultant 5.1%
Cashier 5.1%
Volunteer 4.9%
Supervisor 4.5%
Server 4.1%
Teller 3.4%
Teacher 2.8%

Do you work as a Service Lead?

Service Lead Demographics

Gender

Female

51.0%

Male

47.0%

Unknown

2.1%
Ethnicity

White

78.2%

Hispanic or Latino

11.4%

Asian

8.2%

Unknown

1.7%

Black or African American

0.6%
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Languages Spoken

Spanish

55.9%

French

10.1%

Italian

4.6%

German

4.6%

Mandarin

2.5%

Portuguese

2.5%

Chinese

2.5%

Japanese

2.5%

Arabic

2.5%

Hindi

1.7%

Korean

1.7%

Hebrew

1.7%

Vietnamese

1.3%

Hmong

1.3%

Russian

1.3%

Dakota

1.3%

Carrier

0.8%

Swedish

0.4%

Swahili

0.4%

Turkish

0.4%
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Service Lead Education

Schools

University of Phoenix

26.3%

Liberty University

6.8%

Southern New Hampshire University

6.3%

Michigan State University

5.4%

University of Houston

4.4%

Ashford University

4.4%

Pennsylvania State University

4.4%

Arizona State University

3.7%

American InterContinental University

3.7%

University of Central Florida

3.5%

Strayer University

3.5%

University of Cincinnati

3.3%

Webster University

3.3%

San Diego State University

3.3%

Grand Canyon University

3.0%

New York University

3.0%

University of North Carolina at Greensboro

3.0%

Ohio State University

3.0%

University of Arizona

2.8%

California State University - Fullerton

2.8%
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Majors

Business

30.0%

Psychology

7.0%

Management

5.6%

Communication

5.2%

Criminal Justice

4.9%

Accounting

4.9%

Computer Science

4.4%

Finance

3.6%

Marketing

3.5%

Health Care Administration

3.5%

Education

3.3%

Information Technology

3.3%

Nursing

3.2%

General Studies

3.1%

Computer Information Systems

3.1%

Social Work

2.5%

English

2.3%

Kinesiology

2.3%

Political Science

2.2%

Human Resources Management

2.2%
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Degrees

Bachelors

41.8%

Other

23.7%

Masters

17.2%

Associate

10.3%

Certificate

4.7%

Diploma

1.0%

Doctorate

1.0%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Lead Salaries

Job Title Company Location Start Date Salary
DPS, Services Operations Lead Adobe Systems Incorporated Seattle, WA Oct 01, 2015 $170,072
Client Service Lead Slalom, LLC San Francisco, CA Dec 14, 2015 $165,000 -
$185,000
DPS, Services Operations Lead Adobe Systems Incorporated Seattle, WA Oct 14, 2015 $160,445
SAP Service Delivery Leader Fareva Richmond, Inc. Richmond, VA Jun 24, 2015 $157,700
Smarter Commerce Services Leader IBM Corporation Boca Raton, FL May 01, 2015 $147,264
Data Services Lead Engineer Pronto, LLC New York, NY Jul 13, 2015 $135,000
Data Services Lead Engineer Mindspark Interactive Network, Inc. New York, NY Jul 17, 2015 $135,000
Principal Cslt-Prof Services (Lead Info Security Data Anly) Verizon Business Network Services, Inc. Piscataway, NJ Feb 10, 2016 $135,000
Associate, Mortgage Support Services Lead Developer JP Morgan Chase & Co Jersey City, NJ Mar 17, 2016 $126,422
Client Services Lead Method, Inc. New York, NY Sep 07, 2015 $125,000
Client Services Lead Method, Inc. New York, NY Sep 09, 2016 $125,000
Client Services Lead Saama Technologies, Inc. San Francisco, CA Oct 10, 2016 $123,660
Web Services Lead Developer Ciber, Inc. Bothell, WA May 31, 2012 $120,640
Senior Web Services Lead Programmer Open Solutions, LLC (A Fiserv Company) Lindon, UT Apr 15, 2013 $104,000
Web Services Lead Programmer Open Solutions Inc. Lindon, UT Jun 21, 2012 $103,307
Network Services Lead Parsons Brinckerhoff, Inc. Ephrata, PA Sep 01, 2015 $100,000
Production Services Lead Bank of America N.A. Addison, TX Apr 11, 2016 $99,070 -
$116,000
Application Services Lead Ing Bank, FSB Wilmington, DE Jan 20, 2010 $96,500
Production Services Lead Bank of America N.A. Addison, TX Sep 01, 2014 $95,000 -
$115,000
Client Services Lead Gopro Inc. San Mateo, CA Sep 21, 2015 $95,000
Financial Accounting Services Lead Monsanto Company Saint Louis, MO Jan 17, 2016 $93,616
Analytical Services Lead Analyst Demandtec, Inc. San Mateo, CA Apr 12, 2012 $77,709 -
$116,300
Application Maintenance Services Lead IBM India Private Limited Portland, OR Oct 10, 2015 $74,825
Application Maintenance Services Lead IBM India Private Limited Portland, OR Jun 01, 2016 $74,825
Application Management Services Lead IBM India Private Limited Portland, OR Jun 01, 2016 $74,825
Application Management Services Lead IBM India Private Limited Portland, OR Nov 20, 2015 $74,825
Application Management Services Lead IBM India Private Limited Portland, OR Feb 04, 2016 $74,825
Application Management Services Lead IBM India Private Limited Portland, OR Jan 06, 2016 $74,825

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Top Skills for A Service Lead

CustomerServiceSkillsSafetyProceduresFoodSafetyServiceDeliveryFinancialSuperviseFacilityCustomerSatisfactionServiceDeskFoodServiceAuditWindowsSLAFrontEndPhoneCallsProjectManagementWebProcessImprovementCommunityServiceEmergency

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  1. Customer Service Skills
  2. Safety Procedures
  3. Food Safety
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrated strong customer service skills by handling supervisor requests.
  • Train workers in food preparation, and in service, sanitation and safety procedures.
  • Trained others on food safety, duties, corresponding emails, and scheduling issues.
  • Filed warranty claims with vendors and ensured service delivery was consistent with acceptable industry practices.
  • Maintained responsibility for variance reports, monthly financial analyses and quarterly trouble contract analyses.

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