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Become A Service Lead

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Working As A Service Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $93,258

    Average Salary

What Does A Service Lead Do At Caci International

* Overall lead for Windows Active Directory Domain Administrator support team, providing timely and efficient support to assigned operations; coordinate day-to-day operations; applying security patches/fixes and anti-virus updates as released by software manufacturers and anti-virus vendors; creating and implementing the domain level security policies such as authentication mechanisms; password policies and rules; IPSEC policies; reviewing domain level rights and privileges and performs changes to the same as appropriate; and maintenance in a critical enterprise-class servers.
* Collaborate in assessing current and expected Windows infrastructure needs; configuration; maintenance; optimization and documentation of Windows infrastructure.
* Follow and apply configuration and security standards and policies within a defined Change Management process.
* Assist with implementing solutions for hardware and software.
* Implement common preventive maintenance practices for hardware and software.
* Ensure that system improvements and changes are implemented correctly and completely; and monitor all effects of the modifications

What Does A Service Lead Do At KPMG

* Lead an onshore and offshore team in the delivery of a KPMG Spectrum Software as a Service (SaaS) product to our external clients
* Manage the client relationship though onboarding, initiation, and ongoing operational support
* Lead application support and maintenance including product patches, migration, and release rollouts
* Interface and vendor manage external and internal KPMG groups; including but not limited to: Service/Help Desk, Database Admins, and Cloud Ops
* Drive efficiency and cost savings by continuously improving business process and task automation
* Define and report Key Performance Indicators (KPI) and Service Level Agreements (SLAs) to monitor process health and client facing service metrics

What Does A Service Lead Do At Office Depot

* The CPD Client Services Lead is the primary customer point person for all Service Delivery Programs within assigned accounts.
* This individual partners closely with CPD Sales Resources, RPC Contacts, Outsource Services Leadership, and 3rd Party vendors to design, develop, and implement ongoing strategies to ensure the highest levels of customer support and account growth.
* As complexities arise through the implementation of unique programs and enterprise level solutions, the Lead will work directly with their Key Client Contacts to build custom programs essential to ongoing client operations.
* In all instances, this individual will be responsible for strategic decision-making as it pertains to the custom development of service delivery programs and systems.
* Key areas of activity will center around: Account Communications, Training, Program Launch, and client customer satisfaction.
* The Lead will be the single point-of-contact for all CPD service delivery activities for their specific group of accounts or designated programs.
* This individual may be required to travel up to 75% in order to meet with clients, and may be placed onsite within a client's offices

What Does A Service Lead Do At General Electric

* Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
* Drive business results and manages customer relationships within area of responsibility.
* Own operational processes (e.g., PM completion, overtime management).
* Leads and cultivates a culture of GE Beliefs and integrity.
* Develop strong customer relationships and serve as the interface between customer and all GE Healthcare organizations creating “one GEHC” for the customer.
* Proactively identify customer needs and develop and implement customer specific solutions.
* Lead service delivery that continuously surpasses customer expectations.
* Leverage internal relationships to enhance business performance and customer experiences.
* Promote a safe working environment and ensure compliance with applicable EHS policies and procedures.
* Drive change initiatives as required to improve efficiencies and execute on business commitments

What Does A Service Lead Do At Microsoft Corporation

* Thought leadership for Outsourcing and Disbursement Strategy
* Support the MSC BPO Transformation and Automation agenda
* Single point of contact for Global Service delivery success / failure - if metrics are not being met, needs to clearly understand why and have ability to manage Vendor and/or Microsoft executives as appropriate to resolve.
* Operational Performance Management
* Monitoring performance against Service Level Agreements, including Scorecard grading; Lead Quarterly Global Business Reviews; Monitor vendor financial performance and participate in an annual vendor spend assessment/budgeting process; Business Continuity Management; Issue & Escalation Management; agree to regular business forecast with Vendor
* Customer Satisfaction & Quality Management
* Oversee development and implementation of the annual Customer Satisfaction Plan to support Microsoft’s Customer Satisfaction targets; ensure vendor implementation of a global, consistent, robust quality management framework to the levels appropriate to those for data privacy and SOX.
* Change Management
* Oversee all vendor readiness & process design activities for new capabilities, process and policy; ensure consistency across all regions and coordinate regional efforts towards global process standardization; Providing oversight in design and development of best practices and standard tools; Partner with business owners in the definition of operational business requirement; Monitoring ongoing cost reductions, continuous improvement and transformation efforts and gain-sharing projects.
* Provide global oversight and governance of the Controls & Compliance for Order Management.
* Provide compliance requirements during capabilities development.
* Manage and enhance internal documentation and evidence of compliance.
* Manage all aspects of the compliance audit process including: controls testing and validation, gap remediation, quality monitoring, program governance, controls tracking, control and process updates, scope definition and audit planning, audit liaison for Supply Chain and independent auditors, post-audit evaluation/lessons learned, and continuous improvement programs to drive efficiency of compliance program work.
* Develop tooling, automation, and self-service processes for internal teams to better comply with compliance controls and audit requirements.
* Visit, meet and assess Vendor senior management teams / processes in multiple offshore locations

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Service Lead Career Paths

Service Lead
Registered Nurse Case Manager Program Manager
Chief Information Officer
11 Yearsyrs
Account Manager Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Director Of Information
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Senior Project Manager Marketing Consultant Event Manager
Food And Beverage Manager
5 Yearsyrs
Operations Manager Plant Manager
General Manager
7 Yearsyrs
Senior Project Manager Senior Account Executive Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Account Manager Sales Manager Regional Sales Manager
National Account Manager
8 Yearsyrs
Security Officer Service Technician Service Manager
Office Manager
5 Yearsyrs
Service Manager General Manager
Operations Director
9 Yearsyrs
Security Officer Technician Service Manager
Operations Manager
7 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Business Analyst Product Manager Sales Manager
Sales And Operations Manager
7 Yearsyrs
Service Manager Operations Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Program Manager Marketing Manager General Manager
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Registered Nurse Director Vice President
Vice President And Manager
10 Yearsyrs
Program Manager Business Developer
Vice President, Business Development
13 Yearsyrs
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Service Lead Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Italian

  • Portuguese

  • Chinese

  • Arabic

  • Mandarin

  • Korean

  • Japanese

  • Hindi

  • Vietnamese

  • Russian

  • Carrier

  • Hebrew

  • Dakota

  • Hmong

  • Swedish

  • Urdu

  • Swahili

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Service Lead Education

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Real Service Lead Salaries

Job Title Company Location Start Date Salary
Client Service Lead Slalom, LLC San Francisco, CA Dec 14, 2015 $165,000 -
SAP Service Delivery Leader Fareva Richmond, Inc. Richmond, VA Jun 24, 2015 $157,700
Smarter Commerce Services Leader IBM Corporation Boca Raton, FL May 01, 2015 $147,264
Principal Cslt-Prof Services (Lead Info Security Data Anly) Verizon Business Network Services, Inc. Piscataway, NJ Feb 10, 2016 $135,000
Technical Services Lead-Knowledge & Development Orica USA Inc. Watkins, CO Sep 24, 2014 $127,112
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 17, 2016 $125,677
Client Services Lead Method, Inc. New York, NY Sep 09, 2016 $125,000
Client Services Lead Method, Inc. New York, NY Sep 07, 2015 $125,000
Client Services Lead Saama Technologies, Inc. San Francisco, CA Oct 10, 2016 $123,660
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 13, 2015 $122,313
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 18, 2014 $118,750
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Nov 03, 2016 $116,000 -
IT Service Lead Cisco Systems, Inc. San Jose, CA Mar 01, 2015 $104,042 -
Information Technology Service Lead Cisco Systems, Inc. San Jose, CA Jan 28, 2015 $100,360 -
Network Services Lead Parsons Brinckerhoff, Inc. Ephrata, PA Sep 01, 2015 $100,000
Technical Services Lead Prosoft Technology Group, Inc. Teaneck, NJ May 12, 2015 $100,000
Mechanical Engineer-Field Services Lead Schlumberger Technology Corporation Broken Arrow, OK Nov 19, 2015 $100,000
Mechanical Engineer-Field Services Lead Schlumberger Technology Corporation Tulsa, OK Nov 19, 2015 $100,000
IT Service Lead Cisco Systems, Inc. Milpitas, CA Apr 15, 2013 $99,653 -
IT Service Lead Cisco Systems, Inc. San Jose, CA Oct 06, 2014 $99,465 -
Technical Services Lead Almac Clinical Technologies, LLC. Souderton, PA Jul 01, 2013 $91,520
Officer; Production Services Lead Bank of America N.A. Addison, TX Jun 07, 2016 $91,000 -
Testing Services Lead Cameron International Corporation Houston, TX Jan 22, 2013 $90,688
Production Services Lead Bank of America Addison, TX Aug 02, 2016 $90,000
Financial Accounting Services Lead Monsanto Company Saint Louis, MO Dec 14, 2015 $88,296 -
Officer; Production Services Lead Bank of America N.A. Newark, DE Apr 22, 2015 $86,486 -
Financial Accounting Services Lead Monsanto Company Saint Louis, MO Mar 17, 2014 $86,000
Officer, Production Services Lead Bank of America Newark, DE Dec 12, 2014 $84,531

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Top Skills for A Service Lead


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Top Service Lead Skills

  1. Customer Service
  2. Safety Procedures
  3. Food Safety
You can check out examples of real life uses of top skills on resumes here:
  • Provide quality customer service and recognize customer needs.
  • Train workers in food preparation, and in service, sanitation and safety procedures.
  • Trained others on food safety, duties, corresponding emails, and scheduling issues.
  • Filed warranty claims with vendors and ensured service delivery was consistent with acceptable industry practices.
  • Maintained responsibility for variance reports, monthly financial analyses and quarterly trouble contract analyses.

Top Service Lead Employers

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