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Service Lead Careers

A service lead manages a team of customer service staff to ensure a high level of customer service for the company. They train staff in various customer service skills, including answering the phone, composing emails, troubleshooting problems, and handling complaints or grievances. Furthermore, they develop strategies to optimize customer service procedures and ensure that these strategies are implemented properly.

Service leads often perform various administrative tasks as well, such as managing employee records, creating progress reports, preparing presentations, and handling the payroll. They also conduct coaching sessions with team members to address performance issues and ultimately help them improve their customer service skills.

Like other customer service jobs, the role of a service lead requires a high school diploma at the very least. However, some employers may look for a bachelor's degree in business, communication, and other relevant fields. More importantly, the job of a service lead requires exemplary customer service, communication, and time management skills.

The average service lead makes about $75,000 per year. Apart from their base income, they may also earn commission bonuses and other performance-based incentives.

There is more than meets the eye when it comes to being a service lead. For example, did you know that they make an average of $36.37 an hour? That's $75,655 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Service Lead Do

There are certain skills that many service leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, customer-service skills and interpersonal skills.

When it comes to the most important skills required to be a service lead, we found that a lot of resumes listed 12.1% of service leads included food service, while 7.4% of resumes included facility, and 7.2% of resumes included food safety. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service lead job title. But what industry to start with? Most service leads actually find jobs in the retail and hospitality industries.

How To Become a Service Lead

If you're interested in becoming a service lead, one of the first things to consider is how much education you need. We've determined that 41.8% of service leads have a bachelor's degree. In terms of higher education levels, we found that 11.4% of service leads have master's degrees. Even though most service leads have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service lead. When we researched the most common majors for a service lead, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on service lead resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service lead. In fact, many service lead jobs require experience in a role such as cashier. Meanwhile, many service leads also have previous career experience in roles such as sales associate or customer service representative.

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Average Salary
$75,655
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
29,474
Job Openings

Service Lead Career Paths

Top Careers Before Service Lead

Cashier
14.0 %

Top Careers After Service Lead

Cashier
8.9 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Lead

Service Leads in America make an average salary of $75,655 per year or $36 per hour. The top 10 percent makes over $119,000 per year, while the bottom 10 percent under $47,000 per year.
Average Salary
$75,655

Best Paying Cities

City
ascdesc
Average Salarydesc
Jersey City, NJ
Salary Range73k - 135k$100k$99,753
New York, NY
Salary Range70k - 129k$95k$95,432
Framingham, MA
Salary Range70k - 127k$95k$94,792
Washington, DC
Salary Range63k - 125k$89k$89,102
Pittsburgh, PA
Salary Range55k - 109k$78k$77,777
Houston, TX
Salary Range50k - 116k$77k$76,718
$34k
$135k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Day Services Lead Staff
Day Services Lead Staff
Chrysalis Utah LLC
Chrysalis Utah LLC
03/28/2021
03/28/2021
$25,04403/28/2021
$25,044
Food Service Lead
Food Service Lead
Zeeland Public Schools
Zeeland Public Schools
03/28/2021
03/28/2021
$23,56203/28/2021
$23,562
Community Services Senior Leader-Meals On Wheels Program-Senior Services
Community Services Senior Leader-Meals On Wheels Program-Senior Services
City of Irvine, Ca
City of Irvine, Ca
03/27/2021
03/27/2021
$39,48603/27/2021
$39,486
Custodial Services Lead Worker
Custodial Services Lead Worker
Aramark
Aramark
03/26/2021
03/26/2021
$25,04403/26/2021
$25,044
Service Desk Lead
Service Desk Lead
Seattle Pacific University
Seattle Pacific University
03/23/2021
03/23/2021
$42,00003/23/2021
$42,000
See More Recent Salaries

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Service Lead Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Lead. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Lead Resume

At Zippia, we went through countless Service Lead resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Service Lead Demographics

Gender

female

49.7 %

male

45.6 %

unknown

4.7 %

Ethnicity

White

63.5 %

Hispanic or Latino

16.7 %

Black or African American

11.3 %

Foreign Languages Spoken

Spanish

59.8 %

French

10.6 %

Italian

4.1 %
See More Demographics

Service Lead Education

Majors

Business
28.4 %

Degrees

Bachelors

44.6 %

Certificate

17.4 %

Associate

15.4 %

Top Colleges for Service Leads

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Public

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Service Lead

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.1% of service leads listed food service on their resume, but soft skills such as computer skills and customer-service skills are important as well.

  • Food Service, 12.1%
  • Facility, 7.4%
  • Food Safety, 7.2%
  • Communication, 6.4%
  • Client Service, 4.9%
  • Other Skills, 62.0%
  • See All Service Lead Skills

Best States For a Service Lead

Some places are better than others when it comes to starting a career as a service lead. The best states for people in this position are New Jersey, New York, Massachusetts, and Pennsylvania. Service leads make the most in New Jersey with an average salary of $98,418. Whereas in New York and Massachusetts, they would average $95,033 and $94,597, respectively. While service leads would only make an average of $89,869 in Pennsylvania, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Service Lead Jobs:
215
Highest 10% Earn:
$151,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Michigan

Total Service Lead Jobs:
1,613
Highest 10% Earn:
$140,000
Location Quotient:
2.04
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Rhode Island

Total Service Lead Jobs:
134
Highest 10% Earn:
$142,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Service Lead Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ service leads and discovered their number of service lead opportunities and average salary. Through our research, we concluded that Regions Financial was the best, especially with an average salary of $69,174. Hannaford Supermarkets follows up with an average salary of $34,510, and then comes Kwik Trip with an average of $36,115. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a service lead. The employers include USAA, CVS Health, and Aetna

1. Regions Bank
4.8
Avg. Salary: 
$69,174
Service Leads Hired: 
559+
2. Hannaford Supermarkets
4.2
Avg. Salary: 
$34,510
Service Leads Hired: 
339+
3. Kwik Trip
4.0
Avg. Salary: 
$36,115
Service Leads Hired: 
191+
4. Halliburton
4.8
Avg. Salary: 
$93,240
Service Leads Hired: 
186+
5. Perkins Restaurant and Bakery
4.3
Avg. Salary: 
$47,429
Service Leads Hired: 
127+
6. IBM
4.8
Avg. Salary: 
$76,557
Service Leads Hired: 
126+
Updated October 2, 2020