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Working As a Service Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $82,000

    Average Salary

What Does A Service Lead Do At Amgen

* Development of End user computing's cloud strategy, inclusive of AWS, Citrix, and Application Containerization platforms.
* Develop and deliver program management of cloud computing practice to Amgen employees, partners, and contractors.
* Provide continuous development of cloud computing service, including training, chargeback models, global access, and hour one productivity.
* Constantly assess new technology capabilities as they present themselves in the market.
* Conduct pilot and demo various emerging cloud computing technologies, evaluating potential solutions that fit business need.
* Provide VDI and cloud compute input to device management team to allow appropriate management and control of VDI and cloud compute endpoints.
* Champion technology advancement within Amgen via frequent interactions, demos, and understand of core business functions.
* Interact with Vendors to understand & develop joint roadmaps/strategies.
* Interact with Amgen's, Information Security, Identity and Access Management, Records and Information Management teams to ensure solutions are scalable, secure, and optimized to protect Amgen's information

What Does A Service Lead Do At Aramark

* Oversee cash control
* Oversee and assist in preparation of food items for the day and dating products
* Oversee and assist in setting up and breaking down of stations designated by the manager
* Prepare food and beverages according to recipes and directions
* Responsible for use of correct portions when preparing and serving items on the line
* Maintain daily temperature logs
* Alert management and pull food items that do not meet quality expectations
* Complete opening and closing station checklists
* Greet customers as they approach and leave the serving line
* Ask customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile
* Oversee and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and cafe)
* Ensures that all work areas and serving utensils are cleaned and sanitized
* Responsible for proper disposal of waste from the service line
* Transfers supplies and equipment between storage and work areas by hand or by cart
* Assist with daily safety observations and report safety hazards discovered in the location to management immediately
* Additional Job Functions:
* Cross-train in areas as required by your manager
* Able to work in concessions, catering, and special events required by your manager
* Perform task as requested by your manager on a weekly, bi-weekly or monthly basis
* Completion of any task requested by a supervisor or member of the Aramark management team.
* Supervisory Responsibilities: Oversee and direct the employees working on the line to ensure timely and effective service of the customers.
* Request support from utility workers for sanitation issues of the line as needed

What Does A Service Lead Do At Penn National Gaming

* Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.
* Safeguards all cage assets.
* Ensures that all local, state and federal rules and regulations are followed.
* Ensures that all company and departmental policies and procedures are followed.
* Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.
* Any and all duties as assigned by your Supervisor or a member of management

What Does A Service Lead Do At Unilever

* Provides support to end users on a variety of issues including HW/SW installs or upgrades.
* This includes A/V equipment within conference rooms
* Develop/Optimize Service Desk processes to ensure Service Level Agreements are met and Service Delivery meets the needs of users
* Administer Service Now Express (IT Ticketing Tool) to automate new processes Track/monitor/escalate tickets within the IT Ticketing Queue
* Manages End User software distribution tools and processes to ensure software patches are delivered on a regular basis and new software is installed when needed

What Does A Service Lead Do At Deutsche Bank

* Hands-on management and oversight of set-up and operation of Multimedia and Videoconference systems for all “Tier 1” events in the region; including full room checks.
* On occasion this will require availability on and off-site outside of standard working hours.
* These include:
* Supervisory Board and Executive Committee meetings on and off Deutsche Bank premises
* Analyst calls
* Press conferences
* Senior Management Briefing & Town halls
* Vendor Management
* Event staff (event managers, technicians, and administrative staff)
* Adherence to SLAs
* Adherence to global process and technology standards
* Accuracy of invoicing
* Delivery and standards of Level 2 Technical Management in designated event spaces
* Stakeholder and Client Management
* General Secretariat
* Employee Engagement
* Regional communications contacts
* CRES Client Services
* All other local clients
* Operational availability of dedicated local event spaces
* Escalation, Incident, and Problem Management of technical and operational issues experienced during room checks, set-up, and execution of live events
* Local point of escalation for dbEvent related activity
* Consumption Management – ensuring efficient vendor support model and appropriate use of resources across our client base
* Reporting – ensuring that local data feeds are accurate and that the quality of manually entered data is appropriate and consistent with global standards.
* Additionally you will need to respond in a timely way to ad hoc requests for Management Information
* CSI
* You will have:
* Strong leadership and people management skills
* Ability to communicate and manage relationships at all levels of the organization; specifically this includes members of the Board and Supervisory board
* Good written and oral English skills demonstrating a passion for quality and attention to detail as well as negotiation, and influencing skills
* Proven IT Service Management [ITSM] experience gained in the Financial Services delivery environment preferably in the End User Services or live events domain
* Hands-on experience of organizing and coordinating crew and equipment to support live events, ideally in a corporate environment
* A good understanding of the technologies and principles involved in the set up of live events
* Proven vendor management and service level management experience
* Strong analysis, problem solving, and decision making skills
* Capability and awareness of working in a globally diverse environment
* Experience of operational risk management
* Financial acumen and experience of managing delivery budgets across a service or project portfolio
* Demonstrated ability to work well under pressure in a fast-paced environment and to manage complexity
* Good organizational skills and the ability to prioritize work flow, demonstrating flexibility when handling multiple tasks
* You will be:
* Experienced for a minimum 5 years in a high pressure IT role within the Financial Services industry
* Qualified with a diploma / degree or equivalent industry experience in fields relating to IT Service Management or live event production
* ITIL v3 qualified (Foundation level minimum; Intermediate or above preferred

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Service Lead Career Paths

Service Lead
Assistant Manager Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Assistant Manager General Manager
Food Service Director
9 Yearsyrs
Assistant Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Manager Service Manager
Service Director
9 Yearsyrs
Manager Store Manager
Center Manager
6 Yearsyrs
Store Manager Office Manager Assistant Director
Center Director
7 Yearsyrs
Store Manager District Sales Manager Sales Manager
Sales And Operations Manager
7 Yearsyrs
Supervisor Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Supervisor Office Manager Account Manager
Client Services Manager
7 Yearsyrs
Supervisor Operations Manager Project Manager
Service Delivery Manager
10 Yearsyrs
Office Manager Operations Manager
Operations Project Manager
7 Yearsyrs
Project Manager General Manager Director
Administrative Director
8 Yearsyrs
Project Manager Owner/Manager Service Manager
Service Operations Manager
8 Yearsyrs
Assistant Store Manager Account Manager Client Services Manager
Client Services Director
9 Yearsyrs
Assistant Store Manager Department Manager Warehouse Manager
Transportation Manager
8 Yearsyrs
Assistant Store Manager Warehouse Supervisor
Logistics Supervisor
5 Yearsyrs
General Manager Territory Sales Manager Unit Manager
Collections Manager
5 Yearsyrs
Service Manager Sales Manager Team Manager
Call Center Manager
6 Yearsyrs
Account Manager Development Manager Technical Project Manager
Implementation Manager
8 Yearsyrs
Group Leader Senior Designer Senior Piping Designer
Senior Project Coordinator
7 Yearsyrs
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Average Length of Employment
Service Manager 4.0 years
Service Supervisor 3.9 years
Lead Coordinator 3.0 years
Service Lead 3.0 years
Top Careers Before Service Lead
Cashier 13.6%
Internship 7.4%
Manager 5.7%
Teller 4.5%
Server 4.1%
Volunteer 4.0%
Supervisor 3.6%
Top Careers After Service Lead
Cashier 8.8%
Internship 7.8%
Manager 5.0%
Server 4.9%
Volunteer 4.8%
Supervisor 4.6%
Consultant 4.1%

Do you work as a Service Lead?

Average Yearly Salary
$82,000
Show Salaries
$55,000
Min 10%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$82,000
Median 50%
$121,000
Max 90%
Best Paying Company
Google
Highest Paying City
Concord, NH
Highest Paying State
New Hampshire
Avg Experience Level
3.0 years
How much does a Service Lead make at top companies?
The national average salary for a Service Lead in the United States is $82,241 per year or $40 per hour. Those in the bottom 10 percent make under $55,000 a year, and the top 10 percent make over $121,000.

Real Service Lead Salaries

Job Title Company Location Start Date Salary
DPS, Services Operations Lead Adobe Systems Incorporated Seattle, WA Oct 01, 2015 $170,072
Client Service Lead Slalom, LLC San Francisco, CA Dec 14, 2015 $165,000 -
$185,000
DPS, Services Operations Lead Adobe Systems Incorporated Seattle, WA Oct 14, 2015 $160,445
SAP Service Delivery Leader Fareva Richmond, Inc. Richmond, VA Jun 24, 2015 $157,700
Smarter Commerce Services Leader IBM Corporation Boca Raton, FL May 01, 2015 $147,264
Principal Cslt-Prof Services (Lead Info Security Data Anly) Verizon Business Network Services, Inc. Piscataway, NJ Feb 10, 2016 $135,000
Data Services Lead Engineer Pronto, LLC New York, NY Jul 13, 2015 $135,000
Data Services Lead Engineer Mindspark Interactive Network, Inc. New York, NY Jul 17, 2015 $135,000
Associate, Mortgage Support Services Lead Developer JP Morgan Chase & Co Jersey City, NJ Mar 17, 2016 $126,422
Client Services Lead Method, Inc. New York, NY Sep 09, 2016 $125,000
Client Services Lead Method, Inc. New York, NY Sep 07, 2015 $125,000
Client Services Lead Saama Technologies, Inc. San Francisco, CA Oct 10, 2016 $123,660
Web Services Lead Developer Ciber, Inc. Bothell, WA May 31, 2012 $120,640
Senior Web Services Lead Programmer Open Solutions, LLC (A Fiserv Company) Lindon, UT Apr 15, 2013 $104,000
Web Services Lead Programmer Open Solutions Inc. Lindon, UT Jun 21, 2012 $103,307
Network Services Lead Parsons Brinckerhoff, Inc. Ephrata, PA Sep 01, 2015 $100,000
Production Services Lead Bank of America N.A. Addison, TX Apr 11, 2016 $99,070 -
$116,000
Application Services Lead Ing Bank, FSB Wilmington, DE Jan 20, 2010 $96,500
Production Services Lead Bank of America N.A. Addison, TX Sep 01, 2014 $95,000 -
$115,000
Client Services Lead Gopro Inc. San Mateo, CA Sep 21, 2015 $95,000
Financial Accounting Services Lead Monsanto Company Saint Louis, MO Jan 17, 2016 $93,616
Analytical Services Lead Analyst Demandtec, Inc. San Mateo, CA Apr 12, 2012 $77,709 -
$116,300
Application Maintenance Services Lead IBM India Private Limited Portland, OR Jun 01, 2016 $74,825
Application Management Services Lead IBM India Private Limited Portland, OR Nov 20, 2015 $74,825
Application Management Services Lead IBM India Private Limited Portland, OR Feb 04, 2016 $74,825
Application Management Services Lead IBM India Private Limited Portland, OR Jan 06, 2016 $74,825
Application Maintenance Services Lead IBM India Private Limited Portland, OR Jan 06, 2016 $74,825

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Top Skills for A Service Lead

  1. Customer Service
  2. Safety Procedures
  3. Food Safety
You can check out examples of real life uses of top skills on resumes here:
  • Managed service compliance by creating/developing standard policies, controls and reports and communications; Developed best practice customer service support standards.
  • Worked on additional value adding projects involving effective route scheduling, additional safety procedures, and customer service initiatives.
  • Observed food safety and sanitation procedures.
  • Championed development of an innovative service delivery pricing and staffing model, significantly increasing Accenture's competitive advantage at the CDC.
  • Offered members instruction on basic food preparation and safety regulations through daily classroom lessons.

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Top 10 Best States for Service Leads

  1. Maine
  2. Rhode Island
  3. Vermont
  4. Connecticut
  5. New Hampshire
  6. Delaware
  7. New Jersey
  8. Massachusetts
  9. Minnesota
  10. Wisconsin
  • (113 jobs)
  • (75 jobs)
  • (54 jobs)
  • (261 jobs)
  • (123 jobs)
  • (75 jobs)
  • (670 jobs)
  • (664 jobs)
  • (587 jobs)
  • (544 jobs)

Service Lead Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 11,759 Service Lead resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Lead Resume

View Resume Examples

Service Lead Demographics

Gender

Female

46.2%

Male

41.5%

Unknown

12.3%
Ethnicity

White

61.3%

Hispanic or Latino

16.0%

Black or African American

11.4%

Asian

7.7%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

59.8%

French

10.6%

Italian

4.1%

German

4.1%

Mandarin

2.7%

Portuguese

2.7%

Chinese

2.2%

Japanese

2.2%

Arabic

1.9%

Russian

1.6%

Korean

1.4%

Hebrew

1.4%

Hindi

1.1%

Vietnamese

0.8%

Polish

0.8%

Swedish

0.5%

Hmong

0.5%

Filipino

0.5%

Cantonese

0.5%

Dakota

0.5%
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Service Lead Education

Schools

University of Phoenix

26.5%

Southern New Hampshire University

5.8%

Ashford University

5.3%

Liberty University

5.1%

California State University - Fullerton

5.1%

University of Central Florida

4.3%

University of Houston

4.3%

Strayer University

4.1%

Michigan State University

4.0%

Florida International University

3.7%

Pennsylvania State University

3.6%

University of Cincinnati

3.3%

Georgia State University

3.3%

Arizona State University

3.2%

University of North Carolina at Greensboro

3.2%

Allegheny College

3.1%

American InterContinental University

3.1%

The Academy

3.0%

Florida State University

3.0%

George Washington University

2.9%
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Majors

Business

31.1%

Psychology

6.2%

Criminal Justice

5.0%

Accounting

4.9%

Management

4.9%

Communication

4.6%

Nursing

4.2%

Health Care Administration

4.1%

Computer Science

4.1%

Marketing

4.0%

Finance

3.6%

General Studies

3.3%

Education

2.9%

Computer Information Systems

2.6%

English

2.5%

Information Technology

2.5%

Human Resources Management

2.5%

Kinesiology

2.4%

Liberal Arts

2.4%

Political Science

2.3%
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Degrees

Bachelors

41.9%

Other

24.1%

Masters

15.6%

Associate

11.4%

Certificate

4.3%

Diploma

1.4%

Doctorate

0.9%

License

0.3%
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Updated May 19, 2020