What is a Service Lead

A service lead manages a team of customer service staff to ensure a high level of customer service for the company. They train staff in various customer service skills, including answering the phone, composing emails, troubleshooting problems, and handling complaints or grievances. Furthermore, they develop strategies to optimize customer service procedures and ensure that these strategies are implemented properly.

Service leads often perform various administrative tasks as well, such as managing employee records, creating progress reports, preparing presentations, and handling the payroll. They also conduct coaching sessions with team members to address performance issues and ultimately help them improve their customer service skills.

Like other customer service jobs, the role of a service lead requires a high school diploma at the very least. However, some employers may look for a bachelor's degree in business, communication, and other relevant fields. More importantly, the job of a service lead requires exemplary customer service, communication, and time management skills.

The average service lead makes about $75,000 per year. Apart from their base income, they may also earn commission bonuses and other performance-based incentives.

There is more than meets the eye when it comes to being a Service Lead. For example, did you know that they make an average of $42.98 an hour? That's $89,408 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Service Lead Do

There are certain skills that many Service Leads have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Computer skills, Customer-service skills and Interpersonal skills.

Learn more about what a Service Lead does

How To Become a Service Lead

If you're interested in becoming a Service Lead, one of the first things to consider is how much education you need. We've determined that 53.0% of Service Leads have a bachelor's degree. In terms of higher education levels, we found that 8.5% of Service Leads have master's degrees. Even though most Service Leads have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Service Lead. When we researched the most common majors for a Service Lead, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Service Lead resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Service Lead. In fact, many Service Lead jobs require experience in a role such as Cashier. Meanwhile, many Service Leads also have previous career experience in roles such as Sales Associate or Customer Service Representative.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Accenture Jobs (137)
  2. Halliburton Jobs (186)
  3. Regions Bank Jobs (575)
  4. AT&T Jobs (51)
  5. General Electric Jobs (83)
Average Salary
$89,408
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
49,342
Job Openings
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Average Salary for a Service Lead

Service Leads in America make an average salary of $89,408 per year or $43 per hour. The top 10 percent makes over $133,000 per year, while the bottom 10 percent under $59,000 per year.
Average Salary
$89,408
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How much should you be earning as an Service Lead? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
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12 Service Lead Resume Examples

Learn How To Write a Service Lead Resume

At Zippia, we went through countless Service Lead resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Service Lead Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Accenture Jobs (137)
  2. Halliburton Jobs (186)
  3. Regions Bank Jobs (575)
  4. AT&T Jobs (51)
  5. General Electric Jobs (83)

Choose From 10+ Customizable Service Lead Resume templates

Zippia allows you to choose from different easy-to-use Service Lead templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Lead resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Lead Resume
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Service Lead Demographics

Service Lead Gender Statistics

female

51.9 %

male

48.1 %

Service Lead Ethnicity Statistics

White

64.9 %

Hispanic or Latino

17.3 %

Black or African American

9.7 %

Service Lead Foreign Languages Spoken Statistics

Spanish

59.8 %

French

10.6 %

German

4.1 %
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Service Lead Education

Service Lead Majors

28.4 %

Service Lead Degrees

Bachelors

53.0 %

Associate

18.3 %

High School Diploma

14.0 %

Top Colleges for Service Leads

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
Job Openings

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Online Courses For Service Lead That You May Like

Service Desk and ITIL Fundamentals
udemy
4.2
(253)

Learn Service Desk and ITIL processes and service functions. Fundamentals to Manage IT Services...

SAP Customer Service (CS/SM) - Service Management module
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4.4
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Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(11,073)

Master Customer Service using this practical customer care course...

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Top Skills For a Service Lead

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.1% of Service Leads listed Food Service on their resume, but soft skills such as Computer skills and Customer-service skills are important as well.

  • Food Service, 12.1%
  • Facility, 7.4%
  • Food Safety, 7.2%
  • Communication, 6.4%
  • Client Service, 4.9%
  • Other Skills, 62.0%

Best States For a Service Lead

Some places are better than others when it comes to starting a career as a Service Lead. The best states for people in this position are New York, Washington, New Jersey, and Connecticut. Service Leads make the most in New York with an average salary of $113,228. Whereas in Washington and New Jersey, they would average $112,934 and $112,490, respectively. While Service Leads would only make an average of $110,144 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Michigan

Total Service Lead Jobs:
1,613
Highest 10% Earn:
$157,000
Location Quotient:
2.04
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Service Lead Jobs:
134
Highest 10% Earn:
$148,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Service Lead Jobs:
579
Highest 10% Earn:
$161,000
Location Quotient:
2.72
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Leads

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Top Service Lead Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Service Leads and discovered their number of Service Lead opportunities and average salary. Through our research, we concluded that Regions Financial was the best, especially with an average salary of $105,622. Winn-Dixie follows up with an average salary of $34,824, and then comes Kwik Trip with an average of $29,932. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Service Lead. The employers include Tesla, USAA, and Autodesk

Most Common Employers For Service Lead

RankCompanyZippia ScoreAverage Service Lead SalaryAverage Salary
1$120,316
2$108,426
3$105,622
4$104,776
5$101,630
6$101,234