Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Become A Service Lead

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Service Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $93,258

    Average Salary

What Does A Service Lead Do At Caci International

* Overall lead for Windows Active Directory Domain Administrator support team, providing timely and efficient support to assigned operations; coordinate day-to-day operations; applying security patches/fixes and anti-virus updates as released by software manufacturers and anti-virus vendors; creating and implementing the domain level security policies such as authentication mechanisms; password policies and rules; IPSEC policies; reviewing domain level rights and privileges and performs changes to the same as appropriate; and maintenance in a critical enterprise-class servers.
* Collaborate in assessing current and expected Windows infrastructure needs; configuration; maintenance; optimization and documentation of Windows infrastructure.
* Follow and apply configuration and security standards and policies within a defined Change Management process.
* Assist with implementing solutions for hardware and software.
* Implement common preventive maintenance practices for hardware and software.
* Ensure that system improvements and changes are implemented correctly and completely; and monitor all effects of the modifications

What Does A Service Lead Do At KPMG

* Lead an onshore and offshore team in the delivery of a KPMG Spectrum Software as a Service (SaaS) product to our external clients
* Manage the client relationship though onboarding, initiation, and ongoing operational support
* Lead application support and maintenance including product patches, migration, and release rollouts
* Interface and vendor manage external and internal KPMG groups; including but not limited to: Service/Help Desk, Database Admins, and Cloud Ops
* Drive efficiency and cost savings by continuously improving business process and task automation
* Define and report Key Performance Indicators (KPI) and Service Level Agreements (SLAs) to monitor process health and client facing service metrics

What Does A Service Lead Do At Office Depot

* The CPD Client Services Lead is the primary customer point person for all Service Delivery Programs within assigned accounts.
* This individual partners closely with CPD Sales Resources, RPC Contacts, Outsource Services Leadership, and 3rd Party vendors to design, develop, and implement ongoing strategies to ensure the highest levels of customer support and account growth.
* As complexities arise through the implementation of unique programs and enterprise level solutions, the Lead will work directly with their Key Client Contacts to build custom programs essential to ongoing client operations.
* In all instances, this individual will be responsible for strategic decision-making as it pertains to the custom development of service delivery programs and systems.
* Key areas of activity will center around: Account Communications, Training, Program Launch, and client customer satisfaction.
* The Lead will be the single point-of-contact for all CPD service delivery activities for their specific group of accounts or designated programs.
* This individual may be required to travel up to 75% in order to meet with clients, and may be placed onsite within a client's offices

What Does A Service Lead Do At General Electric

* Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
* Drive business results and manages customer relationships within area of responsibility.
* Own operational processes (e.g., PM completion, overtime management).
* Leads and cultivates a culture of GE Beliefs and integrity.
* Develop strong customer relationships and serve as the interface between customer and all GE Healthcare organizations creating “one GEHC” for the customer.
* Proactively identify customer needs and develop and implement customer specific solutions.
* Lead service delivery that continuously surpasses customer expectations.
* Leverage internal relationships to enhance business performance and customer experiences.
* Promote a safe working environment and ensure compliance with applicable EHS policies and procedures.
* Drive change initiatives as required to improve efficiencies and execute on business commitments

What Does A Service Lead Do At Microsoft Corporation

* Thought leadership for Outsourcing and Disbursement Strategy
* Support the MSC BPO Transformation and Automation agenda
* Single point of contact for Global Service delivery success / failure - if metrics are not being met, needs to clearly understand why and have ability to manage Vendor and/or Microsoft executives as appropriate to resolve.
* Operational Performance Management
* Monitoring performance against Service Level Agreements, including Scorecard grading; Lead Quarterly Global Business Reviews; Monitor vendor financial performance and participate in an annual vendor spend assessment/budgeting process; Business Continuity Management; Issue & Escalation Management; agree to regular business forecast with Vendor
* Customer Satisfaction & Quality Management
* Oversee development and implementation of the annual Customer Satisfaction Plan to support Microsoft’s Customer Satisfaction targets; ensure vendor implementation of a global, consistent, robust quality management framework to the levels appropriate to those for data privacy and SOX.
* Change Management
* Oversee all vendor readiness & process design activities for new capabilities, process and policy; ensure consistency across all regions and coordinate regional efforts towards global process standardization; Providing oversight in design and development of best practices and standard tools; Partner with business owners in the definition of operational business requirement; Monitoring ongoing cost reductions, continuous improvement and transformation efforts and gain-sharing projects.
* Provide global oversight and governance of the Controls & Compliance for Order Management.
* Provide compliance requirements during capabilities development.
* Manage and enhance internal documentation and evidence of compliance.
* Manage all aspects of the compliance audit process including: controls testing and validation, gap remediation, quality monitoring, program governance, controls tracking, control and process updates, scope definition and audit planning, audit liaison for Supply Chain and independent auditors, post-audit evaluation/lessons learned, and continuous improvement programs to drive efficiency of compliance program work.
* Develop tooling, automation, and self-service processes for internal teams to better comply with compliance controls and audit requirements.
* Visit, meet and assess Vendor senior management teams / processes in multiple offshore locations

Show More

Show Less

Service Lead jobs

Add To My Jobs

Service Lead Demographic

Gender

  • Female

    50.7%
  • Male

    47.4%
  • Unknown

    2.0%

Ethnicity

  • White

    78.3%
  • Hispanic or Latino

    11.1%
  • Asian

    8.3%
  • Unknown

    1.7%
  • Black or African American

    0.6%
Show More

Languages Spoken

  • Spanish

    56.0%
  • French

    8.7%
  • German

    4.1%
  • Italian

    3.7%
  • Portuguese

    2.8%
  • Chinese

    2.8%
  • Arabic

    2.8%
  • Mandarin

    2.3%
  • Korean

    2.3%
  • Japanese

    2.3%
  • Hindi

    1.8%
  • Vietnamese

    1.4%
  • Russian

    1.4%
  • Carrier

    1.4%
  • Hebrew

    1.4%
  • Dakota

    1.4%
  • Hmong

    1.4%
  • Swedish

    0.9%
  • Urdu

    0.9%
  • Swahili

    0.5%
Show More

Service Lead

Unfortunately we don’t have enough data for this section.

Service Lead Typical Career Paths

Service Lead Education

Service Lead

Unfortunately we don’t have enough data for this section.

Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Lead Salaries

Job Title Company Location Start Date Salary
Client Service Lead Slalom, LLC San Francisco, CA Dec 14, 2015 $165,000 -
$185,000
SAP Service Delivery Leader Fareva Richmond, Inc. Richmond, VA Jun 24, 2015 $157,700
Smarter Commerce Services Leader IBM Corporation Boca Raton, FL May 01, 2015 $147,264
Principal Cslt-Prof Services (Lead Info Security Data Anly) Verizon Business Network Services, Inc. Piscataway, NJ Feb 10, 2016 $135,000
Technical Services Lead-Knowledge & Development Orica USA Inc. Watkins, CO Sep 24, 2014 $127,112
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 17, 2016 $125,677
Client Services Lead Method, Inc. New York, NY Sep 09, 2016 $125,000
Client Services Lead Method, Inc. New York, NY Sep 07, 2015 $125,000
Client Services Lead Saama Technologies, Inc. San Francisco, CA Oct 10, 2016 $123,660
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 13, 2015 $122,313
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Aug 18, 2014 $118,750
Global Alloy Technical Services Leader Owens Corning Composite Materials, LLC Concord, NC Nov 03, 2016 $116,000 -
$122,313
IT Service Lead Cisco Systems, Inc. San Jose, CA Mar 01, 2015 $104,042 -
$135,000
Information Technology Service Lead Cisco Systems, Inc. San Jose, CA Jan 28, 2015 $100,360 -
$167,500
Network Services Lead Parsons Brinckerhoff, Inc. Ephrata, PA Sep 01, 2015 $100,000
Technical Services Lead Prosoft Technology Group, Inc. Teaneck, NJ May 12, 2015 $100,000
Mechanical Engineer-Field Services Lead Schlumberger Technology Corporation Broken Arrow, OK Nov 19, 2015 $100,000
Mechanical Engineer-Field Services Lead Schlumberger Technology Corporation Tulsa, OK Nov 19, 2015 $100,000
IT Service Lead Cisco Systems, Inc. Milpitas, CA Apr 15, 2013 $99,653 -
$135,000
IT Service Lead Cisco Systems, Inc. San Jose, CA Oct 06, 2014 $99,465 -
$135,000
Technical Services Lead Almac Clinical Technologies, LLC. Souderton, PA Jul 01, 2013 $91,520
Officer; Production Services Lead Bank of America N.A. Addison, TX Jun 07, 2016 $91,000 -
$111,000
Testing Services Lead Cameron International Corporation Houston, TX Jan 22, 2013 $90,688
Production Services Lead Bank of America Addison, TX Aug 02, 2016 $90,000
Financial Accounting Services Lead Monsanto Company Saint Louis, MO Dec 14, 2015 $88,296 -
$115,200
Officer; Production Services Lead Bank of America N.A. Newark, DE Apr 22, 2015 $86,486 -
$100,000
Financial Accounting Services Lead Monsanto Company Saint Louis, MO Mar 17, 2014 $86,000
Officer, Production Services Lead Bank of America Newark, DE Dec 12, 2014 $84,531

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Service Lead

CustomerServiceSafetyProceduresFoodSafetyServiceDeliveryFinancialSuperviseCustomerSatisfactionInfrastructureWindowsAuditSLAFoodServiceFrontEndProjectManagementServiceDeskPhoneCallsWebCommunityServiceEmergencyTechnicalSupport

Show More

Top Service Lead Skills

  1. Customer Service
  2. Safety Procedures
  3. Food Safety
You can check out examples of real life uses of top skills on resumes here:
  • Provide quality customer service and recognize customer needs.
  • Train workers in food preparation, and in service, sanitation and safety procedures.
  • Trained others on food safety, duties, corresponding emails, and scheduling issues.
  • Filed warranty claims with vendors and ensured service delivery was consistent with acceptable industry practices.
  • Maintained responsibility for variance reports, monthly financial analyses and quarterly trouble contract analyses.

Top Service Lead Employers

Service Lead Videos

How to Run a Telemarketing Campaign for Professional Service Lead Generation

Tankless Water Heater Lead Free Service Valve Sets

SFU Career Services: Wondering Where Your Degree Might Lead You?

×