Service lead demographics and statistics in the US
Service lead demographics research summary. Zippia estimates service lead demographics and statistics in the United States by using a database of 30 million profiles. Our service lead estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service leads after extensive research and analysis:
- There are over 79,594 service leads currently employed in the United States.
- 51.9% of all service leads are women, while 48.1% are men.
- The average service lead age is 47 years old.
- The most common ethnicity of service leads is White (60.7%), followed by Hispanic or Latino (18.2%), Black or African American (9.9%) and Asian (5.8%).
- In 2022, women earned 87% of what men earned.
- 8% of all service leads are LGBT.
- Service leads are 44% more likely to work at public companies in comparison to private companies.
On this page
Service lead demographics by:
Service lead gender statistics
51.9% of service leads are women and 48.1% of service leads are men.
- Female, 51.9%
- Male, 48.1%
Service lead gender ratio
| Gender | Percentages |
|---|---|
| Female | 51.9% |
| Male | 48.1% |
Service lead gender pay gap
Women earn 87¢ for every $1 earned by men
Male income
$99,969
Female income
$87,012
Service lead gender ratio over time
This data breaks down the percentage of men and women in service lead positions over time. Currently, 51.9% of service leads are female.
Service lead gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 54.84% | 45.16% |
| 2011 | 53.90% | 46.10% |
| 2012 | 56.15% | 43.85% |
| 2013 | 56.32% | 43.68% |
| 2014 | 55.66% | 44.34% |
| 2015 | 55.86% | 44.14% |
| 2016 | 57.48% | 42.52% |
| 2017 | 55.79% | 44.21% |
| 2018 | 54.08% | 45.92% |
| 2019 | 49.10% | 50.90% |
| 2020 | 47.01% | 52.99% |
| 2021 | 48.12% | 51.88% |
Service lead related jobs gender ratio
We compared service leads with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Service Lead | 48% | 52% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service lead demographics by race
The most common ethnicity among service leads is White, which makes up 60.7% of all service leads. Comparatively, 18.2% of service leads are Hispanic or Latino and 9.9% of service leads are Black or African American.
- White, 60.7%
- Hispanic or Latino, 18.2%
- Black or African American, 9.9%
- Asian, 5.8%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.6%
Service lead race
| Service lead race | Percentages |
|---|---|
| White | 60.7% |
| Hispanic or Latino | 18.2% |
| Black or African American | 9.9% |
| Asian | 5.8% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.6% |
Service lead race and ethnicity over time
See how service lead racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service lead race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.57% | 11.03% | 5.00% | 15.19% |
| 2011 | 65.77% | 11.79% | 4.92% | 15.13% |
| 2012 | 64.79% | 12.09% | 5.12% | 15.48% |
| 2013 | 65.44% | 11.57% | 5.38% | 15.34% |
| 2014 | 65.28% | 11.37% | 4.92% | 15.97% |
| 2015 | 64.47% | 11.45% | 5.41% | 16.14% |
| 2016 | 63.57% | 11.71% | 5.52% | 16.59% |
| 2017 | 63.74% | 10.86% | 5.87% | 16.75% |
| 2018 | 64.37% | 10.36% | 5.98% | 16.49% |
| 2019 | 64.89% | 9.69% | 5.47% | 17.27% |
| 2020 | 62.51% | 9.91% | 5.62% | 16.89% |
| 2021 | 60.66% | 9.89% | 5.75% | 18.24% |
Service lead wage gap by race
According to our data, asian service leads have the highest average salary compared to other ethnicities. Black or african american service leads have the lowest average salary at $96,786.
| Ethnicity | Salary |
|---|---|
| Unknown | $100,579 |
| White | $99,875 |
| Black or African American | $96,786 |
| Asian | $101,756 |
| Hispanic or Latino | $100,922 |
Average service lead age
See how the average age of service leads varies based on ethnicity and gender.
Male
Female
Service lead age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Service lead age breakdown
The average age of service leads is 40+ years years old, representing 72% of the service lead population.
Service lead age breakdown
| Service Lead Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Service lead educational attainment
The most common degree for service leads is bachelor's degree, with 53% of service leads earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 14%.
- Bachelor's, 53%
- Associate, 18%
- High School Diploma, 14%
- Master's, 9%
- Other Degrees, 6%
Service leads by degree level
| Service lead degree | Percentages |
|---|---|
| Bachelor's | 53% |
| Associate | 18% |
| High School Diploma | 14% |
| Master's | 9% |
| Other Degrees | 6% |
Service lead jobs you might like
Service lead wage gap by degree level
According to the data, service leads with a Doctorate degree earn more than those without, at $137,498 annually. With a Master's degree, service leads earn a median annual income of $124,679 compared to $104,610 for service leads with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $124,679 |
| High School Diploma or Less | $82,859 |
| Bachelor's Degree | $104,610 |
| Doctorate Degree | $137,498 |
| Some College/ Associate Degree | $87,058 |
Service lead employment statistics
Most service leads work for a public in the retail industry.
Company size where service leads work
Below, you can see the size of companies where service leads work.
Service lead jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 10% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 52% |
Service lead jobs by company type
Employees with the service lead job title have their preferences when it comes to working for a company. For instance, most service leads prefer to work at public companies over private companies.
Service lead jobs by sector
| Company type | Percentages |
|---|---|
| Education | 8% |
| Public | 44% |
| Private | 43% |
| Government | 5% |
Service lead jobs by industry
The most common industries for service leads are retail, technology and hospitality.
Service lead industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 21% |
| Retail | 10% |
| Hospitality | 9% |
| Technology | 9% |
| Health Care | 8% |
| Finance | 7% |
| Education | 6% |
| Professional | 5% |
| Transportation | 4% |
| Government | 4% |
| Manufacturing | 3% |
| Telecommunication | 3% |
| Non Profits | 3% |
| Media | 2% |
| Insurance | 2% |
| Pharmaceutical | 1% |
| Automotive | 1% |
| Energy | 1% |
| Agriculture | 1% |
| Start-up | 1% |
Service lead turnover and employment statistics
Service lead unemployment rate over time
The unemployment rate for service leads between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service lead unemployment rate by year
| Year | Service lead unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average service lead tenure
The average service lead stays at their job for 1-2 years, based on the 11,759 service leads resumes in Zippia's database.
Service lead tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 17% |
| 1-2 years | 33% |
| 3-4 years | 16% |
| 5-7 years | 17% |
| 8-10 years | 7% |
| 11+ years | 10% |
Service lead LGBT ratio compared to similar jobs
Review the percent of service leads that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Police Dispatcher | 6.75% | 6,964 |
| Cash Application Specialist | 6.76% | 63,925 |
| Administrative Assistant To Vice President | 7.79% | 30,929 |
| Service Lead | 8.06% | - |
| Collections, Customer Service | 8.49% | 161,544 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Processor | 9.31% | 16,228 |
Similar service lead jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Police Dispatcher | 6.75% | 6,964 |
| Cash Application Specialist | 6.76% | 63,925 |
| Administrative Assistant To Vice President | 7.79% | 30,929 |
| Collections, Customer Service | 8.49% | 161,544 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Processor | 9.31% | 16,228 |
Foreign languages spoken by service leads
The most common foreign language among service leads is Spanish at 59.8%. The second-most popular foreign language spoken is French at 10.6% and German is the third-most popular at 4.1%.
- Spanish, 59.8%
- French, 10.6%
- German, 4.1%
- Italian, 4.1%
- Portuguese, 2.7%
- Other, 18.7%
Service lead languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 59.8% |
| French | 10.6% |
| German | 4.1% |
| Italian | 4.1% |
| Portuguese | 2.7% |
| Other | 18.7% |
