Service Lead

Service Lead Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 11,759 Service Lead resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Service Lead Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Service Lead Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Service Lead CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand service lead skills. Below we have listed the top skills for a service lead : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Service Lead
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Interpreter And Translator

  • Travel to various U.S. locations for DOD assignments.
  • Translated hundreds training slideshows and documents from English to Farsi (Dari) and Pashto.
  • Transcribed and analyzed verbal communications.
  • Translated materials related to prisoners' cases from Dari to English and English to Dari.
  • Attended meetings and interpreted for U.S. military commanders during their gathering with local Afghan tribal elders for Peace and Reconciliation process.

Example # 2

Accounts Receivable Clerk

  • Correct and identify billing errors related to CPT/ ICD codes or required modifiers and resubmit the corrective claims to insurance carriers.
  • Performed billing functions on the computer using ICD-9 and CPT Coding.
  • Completed paperwork and online for their enrollment with multiple healthplans including Medicare Part B.
  • Researched all EOB's paid incorrectly.
  • Maintained a current knowledge of CPT, ICD 9, HCPCS, and DRG'sUB92

Example # 3

Service Representative

  • Earned performance-based promotion to management position based on ability to drive company objectives.
  • Assisted customers with their shopping needs, and did my best to ensure a positive shopping experience.
  • Stocked and worked on module and unloading team, scanned and sorted packages.
  • Assisted customers with returned merchandise Sorted items and returned to the appropriate department Assisted customers with money transferring
  • Provided customer service as a third party administrative for Walmart Files leave of absence and disability claims for Walmart

Example # 4

Service Supervisor

  • Understand and properly apply parameters of labor issues including FMLA, ADA, HIPAA and Leaves of Absence.
  • Coordinate HR events: hiring fairs, employee morale surveys, annual enrollment etc.
  • Track HR metrics via Workday, Oracle, Kronos, Successfactors, First Advantage, and Guardian etc.
  • Established a positive work environment that supports high team member morale.
  • Work with Logistics departments revising shipping contracts.

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We compared 11,759 sample service lead resumes with job offers and found that the average years of experience required for a service lead job required by employers is 8.0 years.
How much work experience do employers want to see?
The average service lead job listing asks for 8.0 years of work experience.
How much work experience does the average service lead candidate have?
The average service lead resume contains 4.0 years of work experience.
Write your work experience section in a way that embraces your service lead skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from service lead resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a service lead, you may wonder exactly how your education section should look. Service Lead roles often require a High School Diploma degree or higher, so the majority of service lead resumes that we looked at contained a high school diploma degree.
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As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Service Lead Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Service Leads. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Service Leads to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%