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The differences between service leads and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service lead, becoming a customer service senior associate takes usually requires 6-12 months. Additionally, a service lead has an average salary of $83,844, which is higher than the $45,025 average annual salary of a customer service senior associate.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
A customer service senior associate provides support and assistance to clients through calls, correspondence, or face-to-face interactions. They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly. Additionally, as a customer service senior associate, it is essential to empower and serve as a mentor to junior associates in reaching team objectives while promoting company policies and standards.
Service leads and customer service senior associates have different pay scales, as shown below.
| Service Lead | Customer Service Senior Associate | |
| Average salary | $83,844 | $45,025 |
| Salary range | Between $49,000 And $142,000 | Between $21,000 And $95,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Maryland |
| Best paying company | Meta | Nebraska Medicine |
| Best paying industry | - | - |
There are a few differences between a service lead and a customer service senior associate in terms of educational background:
| Service Lead | Customer Service Senior Associate | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between service leads' and customer service senior associates' demographics:
| Service Lead | Customer Service Senior Associate | |
| Average age | 47 | 40 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 34.0% Female, 66.0% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |