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Top 50 Service Lead Skills

Below we've compiled a list of the most important skills for a Service Lead. We ranked the top skills based on the percentage of Service Lead resumes they appeared on. For example, 23.3% of Service Lead resumes contained Customer Service as a skill. Let's find out what skills a Service Lead actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Service Lead

1. Customer Service
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high Demand
Here's how Customer Service is used in Service Lead jobs:
  • Maximize appointment setting, customer service and profitability.
  • Provide quality customer service and recognize customer needs.
  • Provide outstanding customer service, process financial transactions, responsible for operational proficiency, supervise tellers, and mentor new hires.
  • Foster an environment in which clients receive high levels of customer service and employees are motivated to deliver top performance.
  • Directed the quality and consistency of customer service in a double district of 24 stores in Metro Atlanta.
  • Increased duties and responsibilities involving a higher degree of customer service as well as training new employees.
  • Provide the highest level of customer service while promoting products and services to prospective and current members.
  • Enhanced the member services team customer services quality by ensuring the utmost commitment to customer satisfaction.
  • Assist Customers- Rated one of the top 10 stores in the company for customer service.
  • Store had a 15% increase in customer service during the 3rd and 4th quarter.
  • Worked along with a very diverse group of people while ensuring excellent customer service.
  • Improved operations, streamlined work processes, and provided quality seamless customer service.
  • Focus for this was insuring strong customer service and following guidelines.
  • Provide superior customer service and timely resolve of any complaints.
  • Provided strong Customer Service skills attending to all guests needs.
  • Initiated new processes and styles for increasing customer service satisfaction.
  • Drive Sales, Profit, and Customer Service.
  • Provide excellent customer service on the teller line.
  • Cross trained in all customer service departments.
  • Skilled in providing outstanding customer service Defuse situations and strong ability to problem solve.

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2,466 Customer Service Jobs

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2. Safety Procedures
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high Demand
Here's how Safety Procedures is used in Service Lead jobs:
  • Document and file inventory/integrity as well as assure compliance to safety procedures and standards.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
  • Trained staff in job duties, sanitation and safety procedures, and ensured that food and service met quality control standards.
  • Implemented Quality Control procedures for NDT and analysis and all radiation safety procedures and documentation control for Law's NRC license.
  • Trained new servers on guest expectations, safety procedures, properly handling food, and restaurant protocols.
  • Trained personnel in professional cleaning techniques, customer service, purchasing and safety procedures.
  • Provide training and positive feedback to junior team members including software and safety procedures.
  • Trained workers in food preparation, customer service, and sanitation and safety procedures.
  • Supervised kitchen tasks, cooked hot food products, followed food safety procedures.
  • Ensured safety procedures for food production were followed per DFAC SOW.
  • Trained staff in job duties, sanitation, and safety procedures.
  • Follow fire and safety procedures and regulations.
  • Coached team members on safety procedures.
  • General Aviation Line Service Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft.
  • Utilized proper safety procedures with hand and power tools during replacement of numerous components on military equipments.
  • Monitored activities to ensure adherence to rules and safety procedures, or arranged for removal of unruly patrons.
  • Insure that all safety procedures are followed, and sanitation and preparation procedures are being strictly adhered to.
  • operate high lift trucks Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
  • Coordinated the "lockout-tagout" (LOTO) safety procedures prior to planned maintenance of equipment.

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9 Safety Procedures Jobs

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3. Food Safety
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high Demand
Here's how Food Safety is used in Service Lead jobs:
  • Observed food safety and sanitation procedures.
  • Provided education/training and ensured employees followed proper job duty protocols (HIPPA, Sanitation Protocols, Food Safety, etc).
  • Manage kitchen at KwikStar, inventory, cooking, food safety, supervise support staff, problem solving, customer service.
  • Train fellow Associates on food safety, rules and regulations as required by the State of New Jersey.
  • Maintain sanitation code as per the State of New Jersey ensuring compliance of Food Safety.
  • Train new hires on the register and handling of food including food safety and sanitation.
  • Perform food temperature checks on all food items to ensure food safety and sanitation.
  • Trained others on food safety, duties, corresponding emails, and scheduling issues.
  • Designed and implemented a HACCP food safety program including all instructions and forms.
  • Comply with all food safety guild lines and board of health requirements.
  • Ensured proper food safety and sanitation at all locations.
  • Practice the highest quality of food safety and sanitation.
  • Complied with all food safety and OSHA requirements.
  • Maintained cleanliness to follow state food safety standards/codes.
  • Follow the food safety and sanitation policy.
  • Job duties include: delegation, time management, friendly customer service, food safety, multi tasking, and ordering.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Learn and follow food safety regulations for sanitation, temperature, hold times and labeling .
  • Lead crew of 3-5 in daily procedures and food safety practices.
  • inventory product base ice and decorate cakes Inventory control Food safety

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768 Food Safety Jobs

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4. Service Delivery
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high Demand
Here's how Service Delivery is used in Service Lead jobs:
  • Filed warranty claims with vendors and ensured service delivery was consistent with acceptable industry practices.
  • Conduct Service Delivery Reviews with customer.
  • Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.
  • Manage the flow of internal communications as well as guide and coordinate service delivery for Vista Ventures Business Services.
  • Headed SAP CRM Portal, claim system implementation team of 10 consultants following MMIS and executed portal service delivery.
  • Earned consistent commendations for exemplary service delivery: Employee of the Quarter 2nd Quarter 2016, 3rd Quarter 2016.
  • Staff included Service Delivery Managers in US, Canada, Europe, Asia, Latin and South America.
  • Led Service Delivery for Desktop Support and Distributed Servers in the Workplace environment for $60 M account.
  • Cross trained and leveraged the broader Learning Services team to maintain service delivery.
  • Educate and encourage customers on use of internet and self service delivery channels.
  • Service Delivery Lead Managed seven different accounts of up to 215 personnel.
  • Led service delivery function that generated over $2 million in revenue.
  • Monitored service delivery to meet all individuals' changing needs.
  • Led effort to align global service delivery processes.
  • Report to the Global Service Delivery Leader.
  • Utilized remote tools implemented to improve service delivery to Raytheon Global Headquarters personnel.
  • Led global service delivery teams in customer satisfaction metrics, knowledge re-usage, backlog and other key metrics.
  • Key advisor to senior management on the development of overall service delivery and long-term goals of the organization.
  • Coordinated and created the Service Delivery Web Site.
  • Service Delivery Leader: Responsible for Patient Access of multi-clinic, multi-hospital healthcare system.

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92 Service Delivery Jobs

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5. Facility
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high Demand
Here's how Facility is used in Service Lead jobs:
  • Implemented established procedures and monitored status; taught facility personnel HCCP and FIFO systems and implementation.
  • Monitor facility retail and operational supply inventory and reorder as necessary.
  • Supervised environmental services throughout the facility.
  • Perform a variety of cleaning tasks to maintain patient rooms, offices, hallways and other assigned areas of the facility.
  • Trained staff of eight employees for correct facility procedures, safety codes, and proper recipes and plating techniques.
  • Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
  • Performed necessary duties required to seat guests, manage the facility, and maintain an accommodating environment.
  • Worked directly with the head director and reported daily schedules, meetings, and facility improvements.
  • Perform facility walk-through to ensure projectors, lights, and break room equipment are functional.
  • Administered all aspects of general housekeeping, organization, and deep cleaning of facility.
  • Design and analysis leadership includes Harley's premier $30M facility in Franklin Wisconsin.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Coordinate hospice care with facility staff including nursing and social work.
  • Ordered and maintained office supplies for entire facility.
  • Act as Dining Facility Manager in their absence.
  • Opened facility on-time 5-6 days per week.
  • Maintain a functional and clean facility.
  • Negotiated contracts and managed the relationships with several consulting firms and two vendor On Premise programs in the Canton MA facility.
  • Researched and recommended better ways to clean and disinfect certain areas within the facility.
  • Check complete facility to insure that all work will pass inspection.

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194 Facility Jobs

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6. Sales Floor
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high Demand
Here's how Sales Floor is used in Service Lead jobs:
  • Enhance the accessibility of product on sales floor while supervising the cash wrap, fitting room, and sales floor.
  • Manage the sales floor in an efficient and effective way to optimize sales and maintain order.
  • Manage cashiers and naggers on the sales floor to ensure good customer service, bookkeeping.
  • Worked in checkout, fitting room, and sales floor, also helped with training.
  • Managed product orders, inventory and was in charge of replenishing the sales floor.
  • Monitored cash wrap, email captures, fitting rooms, and sales floor.
  • Perform merchandise flow duties for the sales floor and backroom as directed.
  • Drive merchandising decisions with sales floor presentation, replenishment, and recovery.
  • Supervised the sales floor to monitor service and replenishment of products.
  • Designed marketing and sales floor plans each month for convenient shopping.
  • Keep sales floor organized and make sure everything is Reachable.
  • Reorganized the sales floor to meet company demands.
  • Order inventory to stock kitchen and sales floor.
  • Fold and organize products on sales floor.
  • Handle the sales floor and associates.
  • Process clothes and stock sales floor Price changes on weekly markdowns/markups.

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96 Sales Floor Jobs

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7. Service Desk
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high Demand
Here's how Service Desk is used in Service Lead jobs:
  • Service Leader, customer service desk associate and customer service representative.
  • Define and report on Service Desk Service Levels (Abandonment Rate, Avg Speed to Answer, Utilization etc.)
  • Monitored and captured data associated with the service desk to document resource levels and response times and trends.
  • Managed the ACD system and ticket system to receive and capture all requests reported to the service desk.
  • Assisted in the deployment of Virtual Machines to Service Desk Analysts from a custom built template.
  • Manage staff members (Leads, Desktop Support Technicians, and Service Desk Analysts).
  • Run the customer service desk and deal with the customers and any problems that occur.
  • Manage the central monitoring system for the Spanish speaking portion of the service desk.
  • Provided 3+ weeks of hands-on individual training for all newly hired Service Desk Analysts.
  • Drive creation of efficiency documents detailing standard processes for the Service Desk globally.
  • Train the local service desks on first level resolution type of issues.
  • Constructed SOP documents to serve as reference guides for Service Desk Analysts.
  • Manage 5 service desk agents to provide support for internal customers.
  • Manage and maintain the processes used within the service desk.
  • Managed service desk team of four.
  • Coordinated the selection, implementation and rollout of one of the first IT Service Desks within Limited brands.
  • Monitored Inbound/Outbound calls made to and from the Service Desk via inContact Web.
  • Updated the IT Service Desk Training Manual with procedural changes.
  • Coordinate day-to-day operations with in the service desk to ensure highest level of customer satisfaction and that SLAs are being met.
  • Managed systems such as Kronos, WebEx, Intercall Conferencing, Citrix, and CA Service Desk.

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188 Service Desk Jobs

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8. Audit
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high Demand
Here's how Audit is used in Service Lead jobs:
  • Manage testing and ensure data/reporting integrity for audit and compliance systems.
  • Prepared and presented financial analyses and audit findings to senior management.
  • Maintain operational and facility files for internal and external audits.
  • Audit daily cash reconciliations, package inventory reports, fuel purchases, vehicle inspection records, and time cards.
  • Produced spreadsheets, statistical analysis, audits, reports, presentations, memos and correspondence for the station.
  • Maintained data integrity for our file tracking system by performing quarterly file audits and reconciled the results.
  • Audit ticket's for proper information and analyze calls for proper soft skills when interacting with customers/clients.
  • Provide financial expertise in the areas of audit, inventory management, expense evaluation, and execution.
  • Work closely with cash pick up company and sales audit and make various bank runs.
  • Check all accounting paperwork to make sure it is up to audit standards.
  • Perform and complete daily reports for corporate and Regions Operations Manager audits.
  • Serve as primary liaison between 300-person LOB and corporate audit function.
  • Monitor monthly department audits on EMR system and Medicare reimbursement.
  • Assist in data collection and draft responses during Corporate Audits.
  • Worked with Compliance for training in Bankruptcy SOP audits.
  • Audit handling and compliance monitoring.
  • Audited security tasks and incidents to ensure that company policy and SOX compliancy was met.
  • Assisted in maintaining inventory of all products in store in preparation of audits.
  • Complete financial audits on cash registers Count and maintain inventory for supplies
  • Audited activity of employees with elevated privileges for Sarbanes Oxley audits.

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185 Audit Jobs

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9. Front End
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high Demand
Here's how Front End is used in Service Lead jobs:
  • Supervised front end operations and assisted with ensuring accurate demonstration of inventory.
  • Increased customer confidence and loyalty by providing accurate, fast and friendly customer service and execution of front end processes.
  • Guided employees throughout workday and distributed tasks necessary to maintain order within the front end of a grocery store.
  • Coached one of the best front end teams in the company in terms of cashier productivity.
  • Partnered successfully with all departments to produce a successful front end for a retail organization.
  • Make sure all front end products are stocked and up-to-date efficiently to reduce waste.
  • Performed low level management tasks on the front end of the store.
  • Perfected technique in servicing customers in all positions on front end.
  • Ensured that the front end was running according to company standard.
  • Maintain knowledge of front end procedures and policies.
  • Design HVAC front end graphics and install.
  • Front End up-keep and duty delegation.
  • Structured front end operation processes.
  • Monitored all front end activities.
  • Cashier, Service Clerk, Customer Service, Service Leader of the Front End staff, Hannaford to Go Shopper
  • Run the front end which includes all cashiers and baggers.
  • Provided leadership and training to front end cashiers on utilizing registers and complying with store and state/federal food coupon programs.
  • Assisted cashiers when needed * Operated service desk when needed * Scheduled breaks and lunches for front end
  • Train front end associates * Bookkeeping * Enforce company policies and standard practices
  • Shift supervisor Manage service desk Register Supervise front end employees

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391 Front End Jobs

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10. Community Outreach
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high Demand
Here's how Community Outreach is used in Service Lead jobs:
  • Establish community outreach programs and non-profit organizations for at-risk youth.
  • Schedule and orchestrate community outreach programs.
  • Key Results: * Implemented an After School Enrichment Program with a focus on academics, community outreach, and yoga.
  • Plan and execute area marketing initiatives (B2B, B2C, Community Outreach).
  • Conducted community outreach to increase the awareness of benefits and work support programs.
  • Assist with program planning, development, marketing, and student/community outreach.
  • Led cross-cultural volunteers during community outreach projects Recruitment Councilor, University of Alabama Panhellenic Association.
  • Communicate to students Organize community outreach events Plan student retreats Plan off campus activities

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11. SLA
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high Demand
Here's how SLA is used in Service Lead jobs:
  • Translate business partner needs into deliverable IT initiatives.
  • Create work schedules for small team of printer technicians to ensure all customer service needs were met per SLA.
  • Slashed team 'non-value added' activities from 49% of total team hours to 20% of total.
  • Coordinated and directed worship music/dance/drama * Played the piano / translated the worship service from Korean to English
  • Performed root cause analysis for all issues that could not be rapidly resolved within SLA.
  • Documented and implemented set of company-wide SLA's via ticketing system, and their reporting.
  • Exceeded Kaiser's minimum requirement of 90% SLA through ongoing training and team building.
  • Partnered with the vendor to create the SLA and statement of work for each site.
  • Ensured that the Service Desk met and exceeded response and asset management SLA requirements.
  • Translated medical records and other documents from Spanish to English.
  • Monitored the creation and escalation tickets to meet SLA requirements.
  • Support ticket monitoring to maintain proper SLA.
  • Maintained a 98.5% SLA for 3+ years.
  • Completed an annual evaluation of existing services contracts to confirm pricing competitiveness and adherence to SLAs within the contracts.
  • Partnered with CSC support vendor and managed vendor services to consistently achieve all SLAs.
  • Visioned, created, developed and led a team to maintain global SLAs.
  • Reported daily on SLAs and drove action to correct potential negative trends.
  • Defined OLA and SLA metrics associated with uptime for S.D.
  • Gathered requirements and created Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for service desk implementation.
  • Assisted Lummi Island Community Land Trust to construct nine homes in Lummi Island, WA.

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15 SLA Jobs

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12. Phone Calls
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high Demand
Here's how Phone Calls is used in Service Lead jobs:
  • Manage inbound customer service phone calls, handling various requests for services, as well as sales inquiries.
  • Review and respond to customer inquiries received via correspondence or phone calls for Mortgage Insurance deletion consideration.
  • Conduct member outreach on key information, resources, and assistance programs via outbound phone calls.
  • Handled escalated guest phone calls and rate disputes with guests as necessary.
  • Answer all incoming phone calls and direct them to their desired department.
  • Answer incoming client relation phone calls from a call center environment.
  • Answer incoming telephone calls in a friendly and professional manner.
  • Audited employee phone calls each month and held coaching sessions.
  • Receive phone calls and take deliveries.
  • Take in-bound phone calls as needed.
  • Assist with overflow telephone calls.
  • Resolve escalated customer phone calls.
  • Received and placed telephone calls.
  • Handle heavy volume of phone calls Maintain a professional manner and I have received several customer service awards.
  • Addressed incoming phone calls, emails and other requests made by college students in a timely fashion.
  • Answer inbound phone calls from members in regards to issues with their accounts and plans.
  • Receive and screens visitors and telephone calls for a busy, multi-physician office.
  • Handle all office phone calls for services in a timely manner.
  • Answered and screened phone calls Managed calendars.
  • Answer phone calls Sell memberships Update member information Financial Transactions Set appointments

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11 Phone Calls Jobs

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13. Staff Members
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high Demand
Here's how Staff Members is used in Service Lead jobs:
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Accepted and file marked candidate and campaign finance documents, distributed the filed documents to the appropriate staff members/departments.
  • Managed staff members in various departments in the museum (Box Office, Advance Sales, etc.).
  • Trained new staff members in all aspects of housekeeping, ensuing that health and safety standards are met.
  • Helped train staff members in Operating Room housekeeping, ensuring that they meet health and safety standards.
  • Communicate with all facility staff members to ensure everyone is aware of work being done at facility.
  • Trained staff members in all aspects of housekeeping, ensuring that they meet health and safety standards.
  • Supervised all teller related tasks, including providing guidance and direction to other staff members.
  • Assign activities to appropriate staff members to alert them of required work flow.
  • Allocated jobs and workloads to individual staff members based on their ability.
  • Trained staff members and counseled individuals put on verbal and written warning.
  • Assisted department manager in the supervision of ten registration staff members.
  • Direct activities of professional and technical staff members and volunteers.
  • Recruited, hired, and managed 15 staff members.
  • Co-managed customer service team of 10-13 staff members.
  • Coordinated the training of new staff members.
  • Managed over 20 staff members.
  • Trained and certified staff members for duties performed as a PBX phone operator Prepared employee s schedule and monthly meetings.
  • Coached and mentored 10 staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Provide advice and guidance to customers and Boyers staff members.

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30 Staff Members Jobs

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14. Ensure Compliance
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high Demand
Here's how Ensure Compliance is used in Service Lead jobs:
  • Develop operational policies and procedures to ensure compliance with state regulations and internal operating procedures.
  • Conducted call monitoring sessions to ensure compliance with company guidelines while improving performance.
  • Audit branch operations to ensure compliance and confidentiality.
  • Created and actively manage the Wilmington Site Contractor Data Base tracking system to ensure compliance with contractor Insurance and Safety Qualifications.
  • Manage the day-to-day office operations, including season readiness/shutdown, supplies management, and ensure compliance with daily open/close procedures.
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Approve all mainframe software and hardware purchases to ensure compliance to standard and reduce the cost of the offering.
  • Monitor and provide quality assurance and accuracy reporting on performance of the Financial Services Operations staff to ensure compliance.
  • Conducted monthly inventories; maintained operational records to ensure compliance with KBR, government, and accrediting agency standards.
  • Remain current on Green Tree's and/or secondary market investor requirements and pricing policies and ensure compliance therewith.
  • Provide EHS support for shop and office workforce to ensure compliance with regulations and GE internal policies/protocols.
  • Coordinate all activities by personnel and ensure compliance with Halliburton Standards, (HMS).
  • Conducted environment certifications of all active deployments to ensure compliance with standards and best practices.
  • Participate in scheduled meetings with management to ensure compliance with state and federal guidelines.
  • Checked documents to ensure compliance with banking regulations and the Internal Revenue Service.
  • Assign Passenger Service agents to checking counters, boarding gates and ensure compliance.
  • Inspected all completed work to ensure compliance with JACO regulations.
  • Prepare monthly schedules of passenger service agents and ensure compliance
  • Establish and ensure compliance with department procedures.
  • Monitor work productivity or quality to ensure compliance with standard operating procedures.

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36 Ensure Compliance Jobs

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15. Project Management
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average Demand
Here's how Project Management is used in Service Lead jobs:
  • Transitioned PMO from traditional project management/iterative development to agile software development framework.
  • Assessed and developed key performance areas for application systems project management.
  • Execute miscellaneous Project Management duties for internal projects and initiatives.
  • Improved business operations and maximized project success by using Project Management, Lean Six Sigma, and Change Management methodologies.
  • Apply effective skills in people and project management, planning, problem solving, innovation, communication and negotiation.
  • Performed Project Management activities to upgrade the SP2 environment at the Huntington Beach location of our Boeing contract.
  • Work with Project Management Office and Service Request Management teams to develop and implement procedures and process improvements.
  • Led global project management team to successfully deliver projects on time, in scope and within budget.
  • Managed 23 employees, responsible for project management, detailed sales goals and performance measurement.
  • Created IT PMO, resulting in improved project management processes, quality and system delivery.
  • Created implementation toolkit and project management training to reduced implementation time by 20%.
  • Project Management- Implemented, trained and successfully moved 22 procedures offshore.
  • Completed and financial statements, projections, and project management.
  • Project Management work performed as needed.
  • Led the project management office.
  • Initiated project kick-off meetings with project management and installation engineering team, ensuring alignment and understanding of project deliverables and schedule.
  • Acted as team lead for 10-member Tier I/II helpdesk with responsibilities including training, project management, and duty distribution.
  • Worked with project management and technical personnel at various companies including VMWare, Cisco and Volkswagen.
  • Project management of hardware server migration projects: Chubb Insurance and Mellon Bank.
  • Provide project management with restacks by verifying the AOS systems are configured.

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218 Project Management Jobs

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16. Daily Operations
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average Demand
Here's how Daily Operations is used in Service Lead jobs:
  • Managed daily operations between delivery engineers, project managers and remote services customers.
  • Planned, coordinated and controlled daily operations of the organization.
  • Manage the daily operations of recreational facilities.
  • Assisted the housekeeping Director for the overall supervision of the housekeeping staff, and the daily operations of the housekeeping department.
  • Direct daily operations for a retail bank, including branch sales, business development, customer service.
  • Handled daily operations, of employee assignments, billing, created work orders, scheduling of work.
  • Managed line service crew members in daily operations needed by both transient and maintenance aircraft.
  • Audit staff in the areas of cash management, daily operations, and customer service.
  • Managed daily operations and handled all escalations from any level of the support process.
  • Assisted department manager with more complex daily operations of the cash unit.
  • Created visual aids to assist with education and support of daily operations.
  • Assist with daily operations at the front counter of the community center.
  • Monitored daily operations of bell staff, valet, and drivers.
  • Led analysis of all daily operations and customer service.
  • Managed up to 3 employees and oversaw daily operations.
  • Supervised campers in activities and daily operations of camp.
  • Executed daily operations of reports for all departments.
  • Manage daily operations of PICC service.
  • Supervised the daily operations of the Bell Services Department such as administering and delegating daily routine operations amongst Bell Services employees.
  • Executed daily operations of sending the daily time report for all crew members.

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40 Daily Operations Jobs

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17. Data Entry
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average Demand
Here's how Data Entry is used in Service Lead jobs:
  • Performed data entry of billing information and verifying accuracy of invoices created.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Maintained computer data entry for accounts and provided customer service to Parent Teacher Organizations, on and off campus groups.
  • Checked data input or verify totals on forms prepared to detect errors in arithmetic, data entry, or procedures.
  • Reviewed and established quality control matrix to ensure staff data entry accuracy maintained a level of 85 percent or better.
  • Supervised a staff of eight data entry clerks, (thirty in season) which included overseeing all day-to-day functions.
  • Allocate teammates to areas of need such as cassette print, scanning, box opening and data entry.
  • Provide data entry support for a variety of employee changes such as updates, location changes Dept.
  • Document all procedures regarding call handling and data entry processing performed by the department.
  • Maintained data entry spreadsheets and presented product to all new and existing clients.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Locate and correct data entry errors or report them to supervisors.
  • Oversee routine functions such as processing tissue types and data entry.
  • Gather, organize and maintain records and perform computer data entry.
  • Performed data entry, maintained customer databases and logged calls.
  • Provided data entry for multiple accounts and products.
  • Corrected any data entry errors.
  • Maintained a safe, clean summer program site Data entry, and logging of daily information into the system for analysis.
  • Handled opening and closing drawer balances, as well as netexpenses, income and profit data entry and analysis.
  • Call and Verifying Insurance Benefits Data Entry, Filing, Faxing, and Coping information needed to complete a claim

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54 Data Entry Jobs

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18. Sales Process
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average Demand
Here's how Sales Process is used in Service Lead jobs:
  • Achieved a full understanding of the Sales Process and used it as a tool to win orders.
  • Supported sales process, development, and engagement of tellers through observation and coaching.
  • Supported sales processes through referrals, customer service, and coaching teller staff.
  • Trained sales reps and mentored new inside staff on the sales process.
  • Support sales process through referrals, conducting observations and coaching teller staff.
  • Support the retail sales process with active referrals and customer service.
  • Supported sales process through active referrals and coaching tellers.
  • Coached and evaluated employee interactions during the sales process.

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9 Sales Process Jobs

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19. Special Events
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average Demand
Here's how Special Events is used in Service Lead jobs:
  • Developed special events and coordinated service projects supporting education for families, teachers, community members and corporations.
  • Prepare food and appropriate decoration/garnish for special events staged in facility.
  • Cater food for special events, large parties, and social function around the University of Alabama campus.
  • Coordinated product movement and process donations for the Liz Claiborne Foundations, corporate sales and special events.
  • Supervised 5 casino services representatives in the handling of high volume calls for reservations and special events.
  • Performed administrative duties, public relations and staff special events; Familiar with the CLASS program.
  • Created and maintained training programs for Special Events staff, including workplace safety and time management.
  • Assist with supervision and coordination of the city's Disability Services programs and special events.
  • Assisted with overseeing special events and facility rentals including setup and breakdown.
  • Served as a leader of classroom activities and other special events.
  • Oversee operations in special events for the City of Diamond Bar.
  • Assist in facility reservation and special events as they arise.
  • Assist the Special Events Coordinator and or city management.
  • Coordinated special events and service projects for entire school.
  • Assisted in coordinating FOB special events requiring food services.
  • Service project development and special events planning.
  • Coordinated and planned special events.
  • Plan special events, trips, etc.
  • Planned, organized and implemented programs and special events while organizing fundraising projects.
  • Coordinated with service members on weekly and special events Raised funds semi-annually for school supplies, new clothes and toys.

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17 Special Events Jobs

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20. Internal Controls
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average Demand
Here's how Internal Controls is used in Service Lead jobs:
  • Work with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements.
  • Perform routine examinations of Sarbanes-Oxley Act Section 404 compliance testing procedures to assess internal controls over financial reporting.
  • Trained employees on internal controls, payroll procedures, new employee file setup, and labor and food cost control.
  • Developed and implemented internal controls to ensure compliance with Medicare, Medicaid and third party payer requirements.
  • Purpose of the project: increased quality of periodical reports for market and internal controls.
  • Managed branch compliance, security, internal controls and regulatory compliance.
  • Supervised the teller staff Responsible for ensuring procedural consistency, adherence to internal controls and compliance with regulatory requirements
  • Maintained branch internal controls by consistently achieving highest grade on internal audits.

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16 Internal Controls Jobs

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21. Regulatory Requirements
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average Demand
Here's how Regulatory Requirements is used in Service Lead jobs:
  • Organize and participate in annual file reviews for multiple regional operations to verify compliance with the corporate and regulatory requirements.
  • Developed and maintained knowledge of regulations and adjusted processes in response to modifications of the regulatory requirements.
  • Performed preventive maintenance on equipment and ensuring that subordinates are complying with all regulatory requirements.
  • Collaborated with corporate support departments to ensure all local and federal regulatory requirements were followed.
  • Developed deep understanding of regulatory requirements concerning quality, employee's daily objectives.
  • Support housekeeping staff by ensuring supplies, training, equipment and regulatory requirements are met.

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62 Regulatory Requirements Jobs

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22. Company Policies
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average Demand
Here's how Company Policies is used in Service Lead jobs:
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
  • Assisted in implementation of company policies and procedures.
  • Managed and trained staff of front desk and The Spa to implement company policies/procedures and a high level of customer service.
  • Managed the daily work flow of the Accounting Services team, insuring company policies and procedures were being followed.
  • Train and instruct employees in job duties and company policies or arrange for training to be provided.
  • Enforce company policies and regulations throughout the branch specializing in achieving the highest level of customer satisfaction.
  • Controlled profit and loss by following company policies in cash handling, security procedures and maintaining inventory.
  • Train and supervise new employees on company policies, procedures, and effective customer service techniques.
  • Make sure all employees know schedules, company policies, and how to do varies tasks.
  • Dedicated customer service focus while adhering to client contracts, company policies and traveler preferences.
  • Comply with federal state, and company policies, procedures, and regulations.
  • Help with training and the development of team members according to company policies.
  • Trained newly hired employees with an emphasis on company policies and procedures.
  • Recruited qualified candidates while adhering to company policies and best practices.
  • Comply with all department and company policies, procedures and regulations.
  • Trained new employees on company policies and safety regulations.
  • Follow all company policies and O.A.R.
  • Conferred with staff in order to resolve performance and personnel problems, and to discuss company policies.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • trained and supervised the work performances of employees of company policies and on daliy basis.

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330 Company Policies Jobs

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23. Troubleshoot
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average Demand
Here's how Troubleshoot is used in Service Lead jobs:
  • Execute performance tuning, troubleshooting, problem escalation, installations, security and monitoring.
  • Perform technical duties including on-call rotation, scripting, application configuration, and troubleshooting.
  • Cross-trained/assisted current site OSP personnel with fiber and copper installations and troubleshooting.
  • Authored and updated documents and guides for various application troubleshooting.
  • Directed Incident Management troubleshooting calls for engineering applications and infrastructure.
  • Communicated directly with customers to troubleshoot and resolve problems.
  • Researched required skills to troubleshoot customer problems.
  • Deliver and troubleshoot medical equipment.
  • Assisted with troubleshooting and escalation.
  • Dispatch field technicians on various sites, and provide guidance for network devices connections, configuration and troubleshooting.
  • Provide assistance to Development team's in Subversion usage, and helping them troubleshoot common Subversion issues.
  • Assisted customers in scheduling timely service calls, Assisted with troubleshooting of appliances new and old.
  • Assist service members with daily tasks to include: troubleshooting system errors over the phone.
  • Use and administration of local Exchange server for email and account creating and troubleshooting.
  • Utilized my troubleshooting abilities to trace and remedy problems when they arose.
  • Assist tellers with troubleshooting any issues that require special handling.
  • Manage a team of support personnel who troubleshoot IT issues.
  • Engage in incident troubleshooting, resolution and root cause analysis.
  • Log and deliver incoming packages swiftly Proactively troubleshoot software issues.
  • Assisted with troubleshooting of specific equipment problems, and instructed personnel in the use of special tools to improve equipment readiness.

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4 Troubleshoot Jobs

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24. Communication
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average Demand
Here's how Communication is used in Service Lead jobs:
  • Developed excellent interpersonal communication skills.
  • Managed service compliance by creating/developing standard policies, controls and reports and communications; Developed best practice customer service support standards.
  • Conducted impact & conflict analysis, facilitated weekly change control meetings, and guided coordination assistance & business communications.
  • Maintained a professional attitude and clear communications with our customers by maintaining schedule and performed to customer expectations.
  • Establish and maintain effective communication and Positive relationship with passengers, co-workers, and managers.
  • Led monthly meetings to ensure open communication and accurate/timely execution of plans.
  • Facilitated communication between the customer, my supervisors and system administrators.
  • Maintain communication with project stakeholders and manage expectations.
  • Assist Branch Manager and Assistant Branch Manager in ensuring that communication throughout the management team is open and thorough.
  • Organized catering events, prepared menus and orders, and oversaw customer communication as well as staff direction.
  • Added peer-to-peer review and standard communication plans to raise complex change awareness.
  • Served as liaison for communication with Field Operations and other fix agents.
  • Implemented a new communication process with Radiology that significantly reduced procedural waiting time for patients.
  • Enhanced communications and process flow to ensure complete alignment between local office and main office located in Utah.
  • Live communications support to techs in field along with data entry and communication support to other teammates.
  • Complete on-going maintenance and communication with WFM team for forecasting and scheduling needs.
  • Worked with vendors to improve communications and increase uptimes.
  • KEY ACCOMPLISHMENTS: Facilitates and evaluates program efficiencies towards the Future Commercial Satellite Communications Services Acquisition intending to replace expiring contracts.
  • Received valuable sales training and networking skills, while honing craft as a communications writer and video producer.
  • Improved communication with Account Managers by creating a unified Production form Implemented cardboard recycling per department (min.

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887 Communication Jobs

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25. Technical Support
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average Demand
Here's how Technical Support is used in Service Lead jobs:
  • Provided second-level technical support, basic operational support, and maintenance of a personal computers and /or peripherals.
  • Managed technical support teams and the investigation path during critical service outages for Microsoft enterprise level customers.
  • Manage computing and infrastructure technical support.
  • Provide Tier 2 and 3 technical support and migration support using a combination of remote management tools and desktop visits.
  • Provide technical support to potential and current corporate clients regarding CEFS services with particular emphasis on U.S.-based plan requirements.
  • Provide technical support in both the Oncology and Reproductive line for client services, as well as for Clients.
  • Assisted Account Managers in creating new and add-on sales opportunities and provided technical support for services proposals.
  • Provide Unix Technical Support for all Product Delivery environments and networks within multiple data centers.
  • Supervised team of technical support specialists supporting 250 users in claims and retail operations.
  • Managed a team of 8 reps taking technical support and game play help calls.
  • Provide customer service and technical support to Ticket Window and Phone Center staff.
  • Provide technical support assistance by phone and to perform the email processing function.
  • Resolve customer escalation requests and provide technical support to fellow team members.
  • Offered technical support to users with different levels of IT proficiency.
  • Provide guidance and technical support to staff.
  • Provide technical support for all technicians.
  • Provided technical support to two regional datacenters in connection with HP Blade System products including P-Class and C-Class configurations.
  • Performed desk-side technical support for HP and Lexmark printers, HP thin client solutions, and HP notebook solutions.
  • Provided technical support and expertise to customers thru-out the firm to maximize value of service and solutions.
  • Performed first level technical support regarding hardware, software, Triversity Point of Sale system.

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58 Technical Support Jobs

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26. HR
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average Demand
Here's how HR is used in Service Lead jobs:
  • Facilitated partnership between American Intercontinental University and Belmont Hills Elementary through a classroom based tutorial program.
  • Generated significant revenue through sale of ancillary services, typically achieving stretch goals.
  • Helped streamline departmental operations on a continuing basis through improved equipment reliability.
  • Provide customer with financial services through effective and efficient customer service.
  • Organized interactive lessons and activities through developing of lesson plans.
  • Evaluate Finance and HR processes, recommend and implement the optimal centralized structure with improved controls and processes.
  • Ensured maximum availability of product for clients through successful coordination with supply chain and store network.
  • Trained new flex-service employees through observation and thorough explanation of policies, procedures, and expectations.
  • Managed a team of three personnel for office administrative roles and assisted the Executive team.
  • Identify possible fraudulent or suspicious activity and report such activity through the proper channels.
  • Encourage the development of communication skills and higher order thinking skills through appropriate assignments.
  • Promoted three times from Senior Associate Concierge to Senior Service Leader within two years.
  • Developed an overall strategy to for companies HR systems and movement of data.
  • Organized and instructed athletic events/classes for youth while supervising child development through sports.
  • Manage unionized workforce throughout the Slot and EVS operation.
  • Provided additional support throughout the warehouse when needed.
  • Managed the safety, audit compliance, security and confidentiality of all threat Management, ID management and Malware Defense management.
  • Educated and provided feedback to associates on driving sales through service standards, product knowledge, store presentation and replenishment.
  • Train, observe, coach, and motivate a team of welders and operators tracking advancement through skills matrix.
  • Possess a collaborative approach with different realtors, property manager, and investor throughout Michigan Area.

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192 HR Jobs

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27. Operational Performance
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average Demand
Here's how Operational Performance is used in Service Lead jobs:
  • Oversee all teller related tasks by providing guidance and direction and insuring quality service and operational performance.
  • Maintain both positive customer phone call and email interactions while maintaining strong operational performance.
  • Supervised tellers related tasks and provided guidance to ensure strong and operational performance.
  • Manage operational performance of processes capability across the enterprise.
  • Oversee all teller related tasks; providing guidance and direction to the teller team to insure strong service and operational performance.
  • Provide guidance and direction to the teller team through weekly coaching sessions to insure strong service and operational performance.
  • Manage operational performance of the business unit's budget.

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28. Service Projects
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average Demand
Here's how Service Projects is used in Service Lead jobs:
  • Collaborated with others departments to develop service projects to increase productivity in multiple programs.
  • Organized service projects from initial planning stage to recruitment of participants through implementation.
  • Participated in and co- coordinated community outreach through corps service projects.
  • Coordinated with other Service Leaders to orchestrate citywide service projects.
  • Led volunteers monthly and completed local community service projects
  • Implemented community service projects for city park improvements.
  • Developed and maintained service projects within the community.
  • Developed and supervised service projects.
  • Contributed time and service by leading and organizing teams of 10 - 30 volunteers conducting service projects within the community.
  • Worked with staff and administration to plan and implement programs and service projects throughout 4 schools.
  • Supervised and lead City Year members through a year of service projects throughout the city.
  • Helped organize and lead service projects for the improvement of South Texas communities.
  • Planned physical service projects for New York City schools and non-profit organizations.
  • Organized community service projects, including grant writing.
  • Managed professional service projects for clients.
  • Coordinated monthly service projects at local non-profit humanitarian organizations.
  • Work over 60 hours per week teaching and training - Volunteered 2 times per week on community service projects
  • Serve as the Human Service Club advisor; organizing community service projects.
  • Coordinated and carried out community service projects Created flyers and recruited volunteers for projects
  • Hunger & Homelessness Project Participated in Autism Walk Food Drive Time Management Skills Met weekly deadline for community service projects.

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29. Inventory Control
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average Demand
Here's how Inventory Control is used in Service Lead jobs:
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
  • Managed consistent and systematic inventory control practices and tracked all client inventory during mobilization and demobilization.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Scheduled workload and managed inventory control.
  • Inventory control for food service area, assisting management with food orders and placing orders in absence of store manager.
  • Create and maintain inventory control for all audio/visual and I/T equipment, furniture, and other conference services items.
  • Performed quality control and assurance, inventory control, shipping and receiving, and forklift operations.
  • Run the Shipping and Receiving Dock and Re-stock for inventory control department and daily housekeeping.
  • Ordered and maintained adequate stock and inventory control records on a daily basis.
  • Inventory control, accounted for all my stock there and back.
  • Inventory control for plumbing, electrical, flooring and hardware.
  • Created and maintained a Microsoft Access Database for inventory control.
  • Inventory control and ordered office supplies as needed.
  • Inventory control for the food service area.
  • Maintain inventory control and par levels.
  • Managed inventory control and audited reports daily Provided training and support to customer service employees and field representatives.
  • Developed cleaning standards, establish inventory control levels Prepared Daily Shift Reports, and Workers Performance Reports
  • Created work schedules for room service attendants under my supervision Inventory control Final currency totals and cashiering
  • Supervised front end employees Controlled the cash office and service desk Assisted management with inventory control and stock ordering
  • Placed orders to vendors for programs Inventory control Use of Microsoft publisher, word, and excel proficiently Customer Service

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15 Inventory Control Jobs

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30. Operational Changes
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low Demand
Here's how Operational Changes is used in Service Lead jobs:
  • Disseminated information on procedural and operational changes to meet all company goals and benchmarks.
  • Disseminated information on procedural and operational changes, updates, and policy changes.
  • Distribute information on procedural and operational changes/updates to branch staff.
  • Dispersed information on procedural and operational changes to branch staff.
  • Receive pertinent information from monthly meeting regarding compliance and operational changes or issues and relay it to branch employees..
  • Led meetings on new information on procedural and operational changes and updates to branch staff every week.
  • Distribute information on procedural and operational changes and updates to the branch staff.
  • Supported sales process through referrals, conducting observations and coaching staff Disseminated information on procedural and operational changes/updates to branch staff

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31. Updates
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low Demand
Here's how Updates is used in Service Lead jobs:
  • Established effective working relationships with partner representatives to facilitate the timely exchange of key project status updates and management information.
  • Trained and developed team members on new procedures and updates inter-departmentally.
  • Initiated and captured product and procedural updates.
  • Report, track, and update Invalid Member Usage to collect missing payments and updates on Members accounts.
  • Experience using Rainmaker for rate plan updates as well as revenue management reporting for call center statistics.
  • Provide updates to the company regarding current job openings and status of the recruitment process.
  • Assist inbound customers with reservations, payments, plan changes, account details and updates.
  • Assessed remodel map and updates daily; made staffing and floor planning adjustments regularly.
  • Performed edits and updates to the CRM Database as instructed by Marketing Specialists.
  • Review and update process documents and various review checklists based on process updates.
  • Serve in customer-facing role, providing updates and support as needed.
  • Educate peers of product and material updates.
  • Check schedule for changes and updates.
  • Communicated project timeline, changes and provide project status updates to customers impacted during service modification or planned service repair.
  • Maintained frequent correspondence with district/ regional officers to provide updates on the branches progress and annual and quarterly goals.
  • Reported to Vault Supervisor with daily/weekly updates as needed on issues or progress of projects.
  • Managed Sabre's resource requirements with the CyrusOne colocation, scheduling infrastructure updates as needed.
  • Conduct laptop/desktop maintenance and software updates Manage laptops and desktops for the organization.
  • Stay current with SOPs, Order Training and Inquiry Training updates.
  • Assist with Telecom Asset Inventory Management and updates.

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32. New Clients
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low Demand
Here's how New Clients is used in Service Lead jobs:
  • Manage on-boarding of new clients, increasing revenue for the organization and promoting growth of clientele.
  • Served as Project Manager for 5 new clients implementing the system for the first time.
  • Trained all new clients and new employees on the system.
  • Added new clients to the Granatt revenue stream.
  • Oversee Peers, Faculty, and Residential Community Members Perform Fitness Assessments on New Clients Design Exercise Prescriptions Based on Individual Needs

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19 New Clients Jobs

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33. Product Knowledge
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low Demand
Here's how Product Knowledge is used in Service Lead jobs:
  • Investigate system problems and provide solutions using specific product knowledge, system utilities, and operating environment.
  • Provided product knowledge to associates using a variety of instructional techniques.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Trained and demonstrate the duties of a brand ambassador to employees through customer service and product knowledge classes.
  • Provide over the phone sales, product knowledge, trouble shooting help and support.
  • Collaborated with line of business partners to improve product knowledge and share best practices.
  • Maintain basic product knowledge to ensure that clients' needs may be identified.
  • Maintain all product knowledge while using all channels to provide profitable conversations.
  • Provided training on product knowledge.
  • Keep current on product knowledge, competition and on AWARDS compliance issues related to deposit and lending products.

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14 Product Knowledge Jobs

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34. Business Development
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low Demand
Here's how Business Development is used in Service Lead jobs:
  • Supported company goals by traveling to client headquarters and developing trusting relationships between business development and client management.
  • Collaborated with engineering, business development, and service coordinators, ensuring service quality for all projects.
  • Provide leadership and direction for banking operations, business development and customer service.
  • Provided comprehensive support of business development, proposal strategies, and service delivery.
  • Participate in business negotiations to document changes to agreements or new business development.
  • Coordinated forecasting with finance team and business development.
  • Created a list of 250 prospects with a new business development market target of $4MM.
  • Plan, prepare, and devise business development strategies in accordance with budgets and workloads.
  • Selected to lead business development of Dose Services within the Central time zone.
  • Serve as role model for associates on business development.
  • Drive Services business development activities at Cisco(tm)s strategic Enterprise accounts.

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128 Business Development Jobs

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35. Direct Reports
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low Demand
Here's how Direct Reports is used in Service Lead jobs:
  • Received consistent positive feedback from direct reports informally and formally via annual employee satisfaction survey where results were above peer average.
  • Shared responsibility for the ongoing improvements in branch services through documenting and implementing innovative ideas for all direct reports.
  • Provided coaching/mentoring and feedback to proactively train direct reports.
  • Trained and coordinated training opportunities for direct reports.
  • Compared and conduct developmental conversations with direct reports.
  • Supervised two direct reports and led personnel teams across the US in a matrix-style environment concerning security and safety training.
  • Managed a staff of 42 direct reports which included: Financial Specialists, Service Bankers, Teller Managers, and Tellers
  • Performed interim Field Area Manager duties during prolonged manager absence, responsible for 10 direct reports in 5 states.
  • Complete annual review process for 20 direct reports and sign off on annual reviews for 120 indirect reports.
  • Reported to the Public Sector, Supply Chain Operations Executive and managed 10 direct with 100+ indirect reports.
  • Performed quarterly reviews of direct reports and assisted them in defining specific, measurable and realistic goals.
  • Hire, evaluate, develop and coach 4-7 direct reports and up to 22 indirect reports.
  • Staff size is currently 372 direct reports with multiple layers of management below me.
  • Conduct developmental conversations with my direct reports from observations of strengths and weaknesses.
  • Experienced managing global direct reports and leading or interacting on global virtual teams.
  • Acted as lead of cabin cleaning crew with 3 to 6 direct reports.
  • Ensured understanding of business objectives, results and processes with direct reports.
  • Managed, hired, trained, motivated, and developed direct reports.
  • Manage 5 direct reports and 150 professional services contractors.
  • Generated $4.5 million in profit over 3 years Managing 15 direct reports and an $11 million customer base.

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94 Direct Reports Jobs

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36. Special Projects
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low Demand
Here's how Special Projects is used in Service Lead jobs:
  • Recognized by account executives for taking on special projects including program financial management and quality assurance audits.
  • Script proposals/work scopes for special projects supporting local nonprofits and organizations in the community.
  • Supported department managers in completing special projects and processing special orders.
  • Participated in special projects as required.
  • Lead team member utilized within special projects to determine pricing, training options and materials, coordination of staffing and logistics.
  • Participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
  • Plan and execute special projects that were developed by regional field service coordinators and lead service technicians.
  • Assisted in the coordination, supervision, and completion of special projects, as appropriate.
  • Created scope for special projects to improve processes or implement important business practices.
  • Worked on Special Projects for Citigroup, handling abandoned accounts and maintenance requests.
  • Coordinated special projects such as, BP2S, product arrangement, and shipping.
  • Assist in special projects and perform other functions as assigned by supervisor.
  • Participate in special projects and complete other duties as assigned.
  • Assist in coordinating, doing, and/or completing special projects.
  • Contributed to special projects of the business unit.
  • Assist with special projects of the business unit.
  • Lead Special Projects as directed by management.
  • Worked on special projects as needed.
  • Created executive level presentations for various leadership meetings; conducted ad hoc analyses and special projects.
  • Participate in special projects and performs duties as assigned, to improve work process.

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17 Special Projects Jobs

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37. Service Quality
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low Demand
Here's how Service Quality is used in Service Lead jobs:
  • Established delivery of customer service and materials process while transitioning to new environment, maintaining service quality standards and customer expectations.
  • Perform follow-up activities regarding job performance; evaluate service quality, provided technical expertise and solutions to our customers.
  • Enforced safety regulations, service quality, and administered training for maintenance of pumping equipment.
  • Maintain product service quality standards by conducting ongoing evaluations and investigating complaints.
  • Monitored service quality issues and identified improvements.
  • Monitored branch service quality levels.
  • Lead employee behavior and role based competencies by mentoring and development to achieve excellence in PSL Service Quality and HSE performance.
  • Recommended measures for improving work procedures and worker performance in order to increase service quality and enhance job safety.
  • Improved service quality and increased sales by developing a strong knowledge of company's products.
  • Improved Service Quality, Safety Leadership through the HMS, HOC & BBP processes.
  • Developed Business, Health and Service Quality Strategies for all Gulf Countries from Kuwait.
  • Recommend how to improve work procedures and workers performances to increase service quality.
  • Involve in clients account migration, service quality, service delivery and compliance.
  • Evaluate service quality within assigned NWA with the goal of improving performance.
  • Supervised high profile jobs to improve service quality and meet customer needs.
  • Promoted and encouraged safety and Service Quality to the department.
  • Worked with crews to ensure safety and service quality.
  • Assure service quality standards are meet.
  • Implemented safety and service quality standards amongst the department.
  • Assisted the Field Service Quality Coordinator (FSQC) inProgressive Discipline for non-performing personnel, completedperformance evaluations of assigned staff.

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4 Service Quality Jobs

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38. POS
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low Demand
Here's how POS is used in Service Lead jobs:
  • Led Business planning, Opportunity forecasting, Proposal & Contract Management, Sub Contractor Resource management for Professional Services portfolio.
  • Identified and evaluated system/data issues and conducted root cause/impact analysis, proposing resolutions and enabling proper handling of data.
  • Demonstrated leadership skills resulted in promotions from entry level to current position.
  • Maintained a documentation repository by updating outdated documents as needed.
  • Conducted deposit/withdrawal transactions, wire transfers, and summaries of deposit accounts, loans, and other banking services.
  • Promoted to service leader position to enhance the performance of agents and train on new processes of the company.
  • Maintain positive control over narcotics issuing to medics daily and also conducting monthly inventories to be submitted to DEA.
  • Direct the disposition of sensitive and problematic situations to the attention of the Supervisor or Program Director.
  • Evaluate new/proposed regulatory and GSE/non-GSE rule changes to recommend enhancements to compliance programs and audit practices.
  • Wrap, seal, and dispatch outgoing mail in accordance with postal regulations.
  • Oversee, coordinate and maintain Ventures Business Services proposals and assist account managers.
  • Planned positive communication and active listening workshops for the Service Leaders Program.
  • Make sure returned and discarded products are properly put up/disposed of.
  • Respond to all customers in a positive and professional manner.
  • Work on proposals to be submitted for new business opportunities.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Cash handling, bank deposits and register set-up.
  • Propose new procedures to enhance workplace proficiency.
  • Job site audits and audits in the yard such as pre and post trip DOT audits.
  • Used the training manual and role playing exercises to assist onboarding employees with the position of Customer Service Representative.

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658 POS Jobs

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39. Process Improvement
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low Demand
Here's how Process Improvement is used in Service Lead jobs:
  • Involved with business process improvements, application configuration, extensions and functional / conversion design documentation.
  • Implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Developed and maintained TSA ITIP ISO 20K compliant process documentation and identify cross-functional process improvements.
  • Implemented process improvement initiatives to eliminate non value-added functions and reduce costs.
  • Identified and implemented process improvements to ensure that efficient service was provided.
  • Participated on process improvement teams and identified additional relief for billing unit.
  • Increased capability and service revenue for distributors through process improvements.
  • Identified inefficiencies and made recommendations for process improvements.
  • Identify and execute process improvement as necessary.
  • Implemented cost savings and process improvement teams saving $500K annually through increased employee engagement and process improvement teams.
  • Preform audits and QA reviews to identify process improvement and coaching opportunities.
  • Participated in P4 Process Improvement Session for the National Sales Support Division.
  • Implemented process improvements to monitor inventory of cash and checks on hand
  • Analyzed team processes and procedures to initiate process improvements steps.
  • Facilitated key process improvements in Outage Tooling and Parts Services.
  • Help identify process improvements for accounting and accounts payable.
  • Coordinated and organized process improvements with department management to achieve mission success and exceed timeline goals.
  • Identified issues/process improvements for workgroup to improve customer experience and productivity.
  • Identify and minimize risk to company through analytics and process improvement.
  • Recommended process improvements to meet station goal of "world on time" for which Fedex is known.

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66 Process Improvement Jobs

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40. Leadership
demand arrow
low Demand
Here's how Leadership is used in Service Lead jobs:
  • Participate and provide leadership in all Productivity, Quality, Lean Manufacturing, and Integrity Compliance initiatives.
  • Supported organizational structure change for major employer by recruiting, training, and providing leadership to a team of contract facilitators.
  • Work closely with the Site & Country leadership teams leading the People success Team and Site Leadership Team meetings.
  • Partnered with client companies on major restructuring and downsizing plans; provide leadership for career transition consulting teams.
  • Assisted in delivering root-cause to analysis to customers C Level leadership teams upon completion of assignment.
  • Selected by sales leadership to fill rolling position as escalation contact for 60 sales associates.
  • Provide leadership and technical direction to GEWPT personnel performing work on customer sites.
  • Promoted within the company due to demonstrated leadership skills and shown initiative.
  • Showed Leadership and a great sense of multitasking.
  • Planned, developed, and edited leadership blogs.
  • Provided direction and leadership to employees.
  • Serve as the subject matter expert and provide leadership by assisting coworkers with addressing customer-specific business questions.
  • Assisted leadership team with planning activities-reflection groups, tournaments Served on Welcome Committee and greeted campers
  • Provided leadership coaching and assessment for plant managers for a multi-unit manufacturing firm.
  • Volunteered for various annual inner city events in both a leadership and team player roll representing Sodexo and the School district.
  • Focused on rebranding and implementing new infrastructure during the company's corporate overhaul during change of leadership under CEO Ron Johnson.
  • Conducted service impact surveys with volunteers and attended service leadership training Earned the Service Leadership Award from Kent State University
  • Parked and retrieved cars for guest * Leadership role * Inputting of data vehicle parked and retrieved in valet
  • Experience interpreting and analyzing meteorological data Forecasting experience Experience working with a team Leadership experience
  • Prepared and served food Handled cash Obtained leadership skills Solved problems Practiced customer service Trained newly hired employees

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1,778 Leadership Jobs

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41. High Volume
demand arrow
low Demand
Here's how High Volume is used in Service Lead jobs:
  • Maintain high volume warehouse inventory and verified accuracy.
  • Performed orientations, training, assigned and scheduled and controlled activities of customer service staff in a high volume branch.
  • Directed day to day and long term operations of vision services with 11 employees in high volume, fast-paced HMO.
  • Program Manager in Global Operations Infrastructure, managing the high volume of data center type small projects.
  • Managed a high volume cable store in the South Bay and assisted 30-40 customers per day.
  • Served as a shift manager for high volume franchise in a large outdoor shopping mall.
  • Manage all aspects of service writing for high volume ($3.2M/year) Repair facility.
  • Complete monthly, quarterly and annual bank reconciliations for a high volume branch.
  • Maintained positive moral as lead cashier, running register during high volume times.
  • Worked in a rapidly changing environment with a high volume of customers.
  • Set up and opened deli operations for two new high volume stores.
  • Assisted with retention calls in an extremely high volume call center.
  • Received several awards in a high volume, fast paced environment.
  • Interacted with customers in a busy, high volume environment.
  • Motivate team to bring up morale during high volume times.
  • Executed daily operations of a high volume gas station.
  • Created processes and systems to support onboarding of high volume hiring to reduce time to hire by 40%.

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43 High Volume Jobs

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42. Monthly Reports
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low Demand
Here's how Monthly Reports is used in Service Lead jobs:
  • Created advanced presentations and monthly reports for analysis and trending which allowed leadership to make timely, data-driven decisions.
  • Produced monthly reports providing cost analysis, critical path analysis.
  • Concluded fiscal monthly reports for Services and Take-Home products
  • Directed inmates, completed performance appraisals, prepared payroll along with daily, weekly and monthly reports.
  • Oversee reporting by compiling, reconciling, and generating daily, weekly, and monthly reports.
  • Monitor and track company objectives by reviewing monthly reports related to sales growth and client experiences.
  • Advised management and account teams on delivery status, problem resolution, and monthly reports.
  • Compile daily, weekly and monthly reports for departmental trades, Site Management and government.
  • Tracked, researched, collected, correlated and analyzed data to compile monthly reports.
  • Performed administrative duties of sending out daily, weekly, and monthly reports.
  • Identified system weaknesses by reviewing daily, weekly, and monthly reports.
  • Prepared payroll, along with daily, weekly and monthly reports.
  • Develop and maintain monthly reports for client monthly meetings as necessary.
  • Recorded advanced metrics for department monthly reports and billable requests.
  • Generated monthly reports using Crystal Reports for three locations.
  • Generate daily and monthly reports; process vendor billing.
  • Compiled daily and monthly reports for the department.
  • Assist Manager with processing of monthly reports.
  • Distribute and audit monthly reports.
  • Manage all operations Process daily, weekly and monthly reports Hiring and training and coaching tellers Researching outages of tellers Customer service

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43. Powerpoint
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low Demand
Here's how Powerpoint is used in Service Lead jobs:
  • Assisted with visual communication tools utilizing MS PowerPoint presentations.
  • Prepared weekly PowerPoint presentation of creative liturgy for worship.
  • Developed a PowerPoint presentation as a part of presentation.
  • Developed style guide and PowerPoint presentations.
  • Developed KPI's out of Remedy and presented them using MS Excel and MS PowerPoint.
  • Created a PowerPoint for SWSS-FAJ users on the SWSS/Bridges Interface.
  • Utilize MS Access, Excel, Word, and PowerPoint; Remedy 4 and 7.6.
  • Created main presentation (PowerPoint) used at annual fundraising event that raised $132,000.
  • Skilled in the use of word, outlook, excel and powerpoint.
  • Advance knowledge of Microsoft Word, Microsoft PowerPoint and Microsoft Excel.

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13 Powerpoint Jobs

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44. QA
demand arrow
low Demand
Here's how QA is used in Service Lead jobs:
  • Coordinated, facilitated training and managed User testing phases on SIT, QAT, UAT for SSC and local markets.
  • Promoted automated testing procedures with such tools as: SQA Robot, SQL, and LOTUS Macros.
  • Interacted with Engineers, QA, Shipping and Supervisors on different features of the job.
  • Provide first off and quality samples and data to QA and Weld lab personnel.
  • Work with R&D and QA during new assay development for SOP production.
  • Document and configure different environments namely Load, QA, UAT, Production Support.
  • Coordinate with the FMQA core team regarding the Factory, Destination, JNDI properties.
  • Project Name Support and Implementation of Oracle CRM for Qantas Airways Ltd.
  • Followed up on End User Acceptance for QA and improvement.
  • Mentored QA resources to handle testing in more efficient manner.
  • Moved the jobs into QA and production through central repository.
  • Developed QA standards and methodologies to be followed for testing.
  • Perform 360 degree coaching and QC/QA audit skills.
  • Participated in External Audits conducted by the LRQA.
  • Review Preventive Medicine and KBR QA/QC Inspections.
  • Perform internal audits with QA department.
  • Performed Quality Assurance (QA) and User Acceptance Testing (UAT) on final client deliverables.
  • Compiled a ninety-three page Support Services Supervisor Operations Manual Also performed QA for software.
  • Ensured PCI compliance in the Dev/QA lab with all PCI rules.
  • Review QAs and IR Resolutions with MSRs.

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1 QA Jobs

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45. Performance Reviews
demand arrow
low Demand
Here's how Performance Reviews is used in Service Lead jobs:
  • Provided customer service performance reviews through Agent call evaluation and frequent performance reporting to internal management.
  • Conduct performance reviews, coach for development and provide disciplinary action when necessary.
  • Maintained records for representatives used for performance reviews.
  • Performed site assessments and individual performance reviews.
  • Provided performance reviews, recommended career development, and created training schedule for site CSC staff for Hopewell and Cedar Creek.
  • Supervised 80 Doping Control Officers (DCO), executed field observations for training/quality assurance to complete bi-annual performance reviews.
  • Provide leadership growth for individual associates through succession plans, performance reviews and specific training.
  • Completed and delivered performance reviews for 3 tellers on a quarterly basis.
  • Perform bi-annual performance reviews, and provide training where necessary.
  • Maintained internal files and records associated with the performance reviews.
  • Created and conveyed monthly performance reviews to individual employees.
  • Handle the task of conducting periodic performance reviews.
  • Provide input into performance reviews of staff.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
  • Key Results: Hire and conduct performance reviews and provides performance counseling as needed.
  • Give input to subordinates work performance reviews.
  • Received "exemplary" and "exceeds expectations" ratings on all performance reviews.

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19 Performance Reviews Jobs

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46. Itil
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low Demand
Here's how Itil is used in Service Lead jobs:
  • Company currently focusing to build Automated Production Service strategy accommodating Incident-Problem-Change Management inline with ITIL Standard.
  • Recommended several ITIL solutions as part of an automotive clients strategic planning sessions to standardize their critical IT processes and procedures.
  • Achieved 8% cycle time reduction by applying a combination of Lean, ITIL v3, and Agile best practices.3.
  • Contributed directly to transition of Incident and Problem Management from IBM to newly formed ING team utilizing ITIL standards.
  • Improved fielded service calls by over 200 percent by implementing ITIL V3 ticket logging process within service desk.
  • Train all team members on IBM, ITIL & IBM GDF policies and on ticket quality methodologies.
  • Reduced operating expenses by identifying and engaging employees to use common, best practice ITIL methodologies.
  • Managed multiple offshore teams, gaining global experience and wide knowledge of various ITIL processes.
  • Spearheaded initiative to in source Change Control from IBM to ITIL standards based process.
  • Led the implementation of ITILv3 Service Management Process Deployment effort across the ELC organization.
  • Advocated and gained approval from management to train 100 resources on ITIL standards.
  • Created, updated, and implemented processes of procedure per ITIL standards.
  • Direct and manage ITIL Service Management transitions for various Fortune 500 corporations.
  • Drafted and maintained ITILv3 based Operating Procedures for all Messaging Services.
  • Utilize MOF and ITIL frameworks in daily operation of shift.
  • Helped Rohm & Haas to Institute standards for Change, Incident and Problem Management based on ITIL best practices.
  • Qualified business impact of major incidents based on ITIL and client's incident criteria to minimizedowntime.
  • Streamlined and restructured ITIL processes, providing great efficiencies and driving integration between services.
  • Train Tier-2staff on ITIL methodologies (i.e.
  • Managed services in the telecommunications industry.ITIL compliant advanced services offering.Account management.Supervisory experience over entry-level employees and tier 1-3 engineers.

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32 Itil Jobs

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47. Active Directory
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low Demand
Here's how Active Directory is used in Service Lead jobs:
  • Develop and document business-approved processes for Active Directory services, including change management and technical processes.
  • Worked with Xerox engineers to optimize printer administration using Web and Active Directory.
  • Created/Maintained User and computer accounts in Active Directory.
  • Perform account administration for several applications including AD (Active Directory) which entails creating, modifying and deleting user accounts.
  • Performed CAC card registrations, account resets, unlocks, and user profile maintenance in Active Directory.
  • Managed user accounts with Active Directory and worked tickets using BMC Remedy ticketing system.
  • Investigated group or user permissions granted within Active Directory to assist in issue resolution.
  • Configure Active Directory user accounts and use Windows Virtual PC Environment for testing.
  • Create customer service accounts in Active Directory and Active Roles and Services.
  • Designed and implemented Active Directory on Windows 2003.
  • Create Microsoft Active Directory Users and Computers.
  • Manage Active Directory and replication between sites.
  • Maintain Active Directory and Group Policies.
  • Maintained user accounts in Active Directory.
  • Administer Active Directory and DNS.
  • Assisted in planning and deploying MS Windows 2000 Active Directory and a new network infrastructure from a previous Windows NT environment.

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8 Active Directory Jobs

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48. Corrective Action
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low Demand
Here's how Corrective Action is used in Service Lead jobs:
  • Managed incident management and implemented controls and corrective actions to mitigate technical and operational issues impacting the efficient execution of campaigns.
  • Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
  • Identified critical areas for improvement by identifying root cause and implementing corrective actions.
  • Completed performance corrective action plans and coached employees on performance or behavior opportunities.
  • Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action is taken.
  • Conduct corrective actions associated with results of the plants Environmental Monitoring Program.
  • Maintained quality standards by investigating complaints and initiating corrective actions.
  • Investigated, documented and implemented corrective actions from Quality Events.
  • Worked with engineering and quality department on BOM'S, ISO documentation, corrective action reports and customer feedback issues.
  • Facilitated status meetings with support team leads to track and monitor weekly status, and to determine corrective actions.
  • Assist in corrective action and improvement based on service quality, safety, and personnel performance.
  • Assessed service technician performance, ensures compliance to performance standards and initiates corrective action as appropriate.
  • Monitored records and reports from the ticketing tracking database to take corrective action when needed.
  • Root cause and corrective action (bug fix) management for all critical incidents.
  • Initiate proper course of corrective action to rectify and reduce future occurrences.
  • Test results analyzed and suitable corrective actions were suggested.
  • Experience in interviewing approximately 40 candidates for open positions Fully versed in the hiring, corrective action and termination processes.
  • Organize and keep monitoring the implementation process of the corrective action plan to ensurefull compliance to the agreed arrangement.
  • Investigated complaints about service and equipment, and took corrective action.
  • Provide verbal coachings and other corrective action when necessary.

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4 Corrective Action Jobs

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49. Company Standards
demand arrow
low Demand
Here's how Company Standards is used in Service Lead jobs:
  • Collaborate with Store Manager and Merchandise Execution Manager to implement merchandise replenishment while adhering to company standards.
  • Oversee the delivery of consistently exceeding customer expectations and service experiences based upon company standards.
  • Maintained effective customer service according to company standards of customer service employees.
  • Delivered friendly service to each guest consistently per company standards and expectations.
  • Labor Management- insured hourly labor was maintained to meet company standards.
  • Coach & develop the team by providing feedback & direction to enhance knowledge and effectiveness of company standards.
  • Provide technical guidance and mentor database developers and analysts to ensure all company standards and procedures are met.
  • Construct pivot tables, charts, and presentations for IM and the business as per company standards.
  • Provide knowledge of the brand tailored by the companies initiatives, directives, and company standards.
  • Verified and validated whether the reports developed with Business Objects are as per company standards.
  • Manage all aspects of ACM lanes in accordance with to company standards and policies.
  • Insure all lanes are working properly, maintain registers to company standards.
  • Support company standards to ensure consistency in sales and credit card applications.
  • Trained new team members on company standards and employee expectations.
  • Set and Events to company standards and Diagrams.
  • Train new employees to company standards and expectations
  • Enforced company standards through out the employees to confirm maximum safe practices and 0% discrepancy on the jobs.

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41 Company Standards Jobs

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50. ATM
demand arrow
low Demand
Here's how ATM is used in Service Lead jobs:
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Maintained comprehensive documentation in all aspects of clients treatment progress.
  • Developed treatment protocols and therapeutic model based on family engagement.
  • Developed family treatment policy & procedures for facility.
  • Worked as ATM teller and Vault Teller Worked as Head Teller and Head Teller Relief Other duties completed as assigned.
  • Ensured that nursing care was carried out as directed and treatment administered in accordance with physician's instructions.
  • Reviewed treatment plans, daily progress notes, comprehensive intake assessment, and all other documents as required
  • Supervised daily processing of ATM / Mail deposits, remittance and check imaging, for Check21 processing.
  • Perform all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Work closely with the Military Treatment Facility (MTF) to build an effective working relationship.
  • Turned up new customer point-to-point, frame-relay, SMDS, and ATM circuits as required.
  • Processed Debit Card, ATM Exceptions, and ATM balancing.
  • Developed and maintained treatment outcomes measures for entire treatment center.
  • Balanced and audited ATM customer accounts.
  • Completed psychosocial assessments and individualized treatment plans.
  • Managed daily cash balancing and ordering, through the Federal Reserve, of Addison Avenue's ATMs located nationwide.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Networked with mental health professionals and community resources for clients treatment and dispositional needs.
  • Performed daily and monthly audits on all cash vaults and ATMs.
  • Performed vendor management with FirstLine and Loomis that serviced the ATM machines.

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8 ATM Jobs

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Service Lead Jobs

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20 Most Common Skills For A Service Lead

Customer Service

29.7%

Safety Procedures

14.6%

Food Safety

14.3%

Service Delivery

6.1%

Facility

4.3%

Sales Floor

3.0%

Service Desk

2.8%

Audit

2.8%

Front End

2.6%

Community Outreach

2.4%

SLA

2.1%

Phone Calls

2.0%

Staff Members

1.9%

Ensure Compliance

1.9%

Project Management

1.7%

Daily Operations

1.7%

Data Entry

1.6%

Sales Process

1.6%

Special Events

1.5%

Internal Controls

1.4%
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Typical Skill-Sets Required For A Service Lead

Rank Skill
1 Customer Service 23.3%
2 Safety Procedures 11.5%
3 Food Safety 11.2%
4 Service Delivery 4.8%
5 Facility 3.4%
6 Sales Floor 2.4%
7 Service Desk 2.2%
8 Audit 2.2%
9 Front End 2.0%
10 Community Outreach 1.9%
11 SLA 1.7%
12 Phone Calls 1.6%
13 Staff Members 1.5%
14 Ensure Compliance 1.5%
15 Project Management 1.3%
16 Daily Operations 1.3%
17 Data Entry 1.3%
18 Sales Process 1.2%
19 Special Events 1.2%
20 Internal Controls 1.1%
21 Regulatory Requirements 1.1%
22 Company Policies 1.0%
23 Troubleshoot 1.0%
24 Communication 1.0%
25 Technical Support 0.9%
26 HR 0.9%
27 Operational Performance 0.8%
28 Service Projects 0.8%
29 Inventory Control 0.8%
30 Operational Changes 0.7%
31 Updates 0.7%
32 New Clients 0.7%
33 Product Knowledge 0.7%
34 Business Development 0.7%
35 Direct Reports 0.7%
36 Special Projects 0.7%
37 Service Quality 0.7%
38 POS 0.7%
39 Process Improvement 0.7%
40 Leadership 0.6%
41 High Volume 0.6%
42 Monthly Reports 0.6%
43 Powerpoint 0.6%
44 QA 0.6%
45 Performance Reviews 0.6%
46 Itil 0.6%
47 Active Directory 0.6%
48 Corrective Action 0.5%
49 Company Standards 0.5%
50 ATM 0.5%
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20,149 Service Lead Jobs

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