Top Service Lead Skills

Below we've compiled a list of the most important skills for a Service Lead. We ranked the top skills based on the percentage of Service Lead resumes they appeared on. For example, 22.2% of Service Lead resumes contained Customer Service as a skill. Let's find out what skills a Service Lead actually needs in order to be successful in the workplace.

The six most common skills found on Service Lead resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Service Lead jobs:
  • Managed service compliance by creating/developing standard policies, controls and reports and communications; Developed best practice customer service support standards.
  • Ensured exceptional customer service by providing customers with solutions to problems and resolving disputes to approved levels.
  • Mentored team members to coordinate with other teams to meet customer service expectations and communication requirements.
  • Performed general management duties and run daily reports for customer service representative evaluating their daily performance.
  • Maintained an overall customer service satisfaction by working efficiently and effectively with other team members.
  • Complete daily data-entry and administrative tasks and provide support for customer service department.
  • Provided high quality customer service to optimize customer purchasing and payment process.
  • Demonstrated problem-solving skills while providing excellent customer service on a daily basis.
  • Provide outstanding customer service by exceeding expectations and building lasting relationships.
  • Trained customer assistants to effectively and efficiently provide excellent customer service.
  • Ensured appropriate coverage to deliver solid customer service without overspending payroll.
  • Coached and encouraged desired behaviors specific to customer service and merchandising.
  • Resolved customer service issues by supporting associates in customer service situations.
  • Ensured superior customer services to both internal and external customers.
  • Managed a profitable Machines Department while delivering superior customer service.
  • Use exceptional communication and interpersonal skills to achieve great customer service
  • Supervised all responsibilities and duties of all Customer Service associates.
  • Provide excellent customer service during 3-hour wildlife and whale-watching tours
  • Delivered training and scheduling team of Customer Service Representatives.
  • Provided excellent customer service in a friendly retail environment.

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2. Safety Procedures

high Demand
Here's how Safety Procedures is used in Service Lead jobs:
  • Worked on additional value adding projects involving effective route scheduling, additional safety procedures, and customer service initiatives.
  • Document and file inventory/integrity as well as assure compliance to safety procedures and standards.
  • Implemented Quality Control procedures for NDT and analysis and all radiation safety procedures and documentation control for Law's NRC license.
  • Trained staff in job duties, sanitation and safety procedures, and ensured that food and service met quality control standards.
  • Trained new servers on guest expectations, safety procedures, properly handling food, and restaurant protocols.
  • Trained personnel in professional cleaning techniques, customer service, purchasing and safety procedures.
  • Provide training and positive feedback to junior team members including software and safety procedures.
  • Ensured safety procedures for food production were followed per DFAC SOW.
  • Trained staff in job duties, sanitation, and safety procedures.
  • Follow fire and safety procedures and regulations.
  • Coached team members on safety procedures.
  • General Aviation Line Service Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft.
  • Utilized proper safety procedures with hand and power tools during replacement of numerous components on military equipments.
  • Insure that all safety procedures are followed, and sanitation and preparation procedures are being strictly adhered to.
  • Monitored activities to ensure adherence to rules and safety procedures, or arranged for removal of unruly patrons.
  • operate high lift trucks Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies.
  • Coordinated the "lockout-tagout" (LOTO) safety procedures prior to planned maintenance of equipment.

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3. Food Safety

high Demand
Here's how Food Safety is used in Service Lead jobs:
  • Observed food safety and sanitation procedures.
  • Manage kitchen at KwikStar, inventory, cooking, food safety, supervise support staff, problem solving, customer service.
  • Provided education/training and ensured employees followed proper job duty protocols (HIPPA, Sanitation Protocols, Food Safety, etc).
  • Train fellow Associates on food safety, rules and regulations as required by the State of New Jersey.
  • Maintain sanitation code as per the State of New Jersey ensuring compliance of Food Safety.
  • Train new hires on the register and handling of food including food safety and sanitation.
  • Perform food temperature checks on all food items to ensure food safety and sanitation.
  • Adhered to all sanitary and food safety regulations governing handling and serving of food.
  • Trained others on food safety, duties, corresponding emails, and scheduling issues.
  • Designed and implemented a HACCP food safety program including all instructions and forms.
  • Supervised kitchen tasks, cooked hot food products, followed food safety procedures.
  • Comply with all food safety guild lines and board of health requirements.
  • Ensured proper food safety and sanitation at all locations.
  • Practice the highest quality of food safety and sanitation.
  • Complied with all food safety and OSHA requirements.
  • Maintained cleanliness to follow state food safety standards/codes.
  • Follow the food safety and sanitation policy.
  • Job duties include: delegation, time management, friendly customer service, food safety, multi tasking, and ordering.
  • Learn and follow food safety regulations for sanitation, temperature, hold times and labeling .
  • Lead crew of 3-5 in daily procedures and food safety practices.

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4. Service Delivery

high Demand
Here's how Service Delivery is used in Service Lead jobs:
  • Championed development of an innovative service delivery pricing and staffing model, significantly increasing Accenture's competitive advantage at the CDC.
  • Instituted robust food service training regimens for high-caliber service delivery, adopted as standard for military facilities across Iraq.
  • Streamlined Service delivery process for File Capability (Managed File Transfer) service requests thereby optimizing SLA delivery time.
  • Managed a service delivery/operational organization responsible for supporting over 200 benefits administration clients totaling over $250MM in revenue.
  • Supported service delivery management process, including incident, change, problem, and configuration management.
  • Filed warranty claims with vendors and ensured service delivery was consistent with acceptable industry practices.
  • Recruited by VP Global Delivery to drive service delivery improvements and customer satisfaction.
  • Leverage operations performance by coordinating service delivery teams and reducing equipment downtime.
  • Utilized technical and operational expertise to provide service delivery solutions for customers.
  • Established a weekly service delivery intervals data collection and reporting process.
  • Oversee Operations Service Delivery, Technical Architecture and solution designing.
  • Coordinate with internal department to ensure service delivery quality.
  • Conduct Service Delivery Reviews with customer.
  • Mentored new local employees from truck drivers through office assistants and service planners, ensuring teamwork, reducing service delivery time.
  • Obtain information from Implementation Project Manager and Service Delivery Specialists for Knowledge Management in order to create and maintain client profiles.
  • Service Delivery Leader: Program Managed the Institutional, Individual and Auto Insurance verticals, their functional integration and process transition.
  • Earned consistent commendations for exemplary service delivery: Employee of the Quarter 2nd Quarter 2016, 3rd Quarter 2016.
  • Headed SAP CRM Portal, claim system implementation team of 10 consultants following MMIS and executed portal service delivery.
  • Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.
  • Manage the flow of internal communications as well as guide and coordinate service delivery for Vista Ventures Business Services.

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5. Food Preparation

high Demand
Here's how Food Preparation is used in Service Lead jobs:
  • Offered members instruction on basic food preparation and safety regulations through daily classroom lessons.
  • Supervised and performed cash transactions and food preparation.
  • Supervised and guided lower level cooks and food service personnel in cooking and food preparation for 5000 soldiers per day.
  • Run orders, as well as assist in kitchen as needed in food preparation as well as dining operations.
  • Oversee food-handling processes to verify proper hygiene, cleaning techniques, food preparation, and waste disposal.
  • Monitor compliance with health and fire regulations regarding food preparation, lock out-tag out and building maintenance.
  • Inspected personnel, work, and food preparation areas to ensure they were neat and clean.
  • Scheduled food preparation activities, planned menus, and ordered food supplies in a fast-paced environment.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and dining facilities.
  • Assisted in food preparation, assembly, presentation, and customer service and sales duties.
  • Trained and provided direction to staff regarding customer service, food preparation and banquet service.
  • Trained workers in food preparation, customer service, and sanitation and safety procedures.
  • Lead services in Floor management, Food Preparation, Cleaning and Guest services.
  • Delegate work assignment and assist with cleaning, stocking, and food preparation.
  • Managed logistics for cooking, food preparation serving and replenishing food.
  • Manage food preparation of cafeteria foods in high paced campus kitchen.
  • Trained subcontract workers in food preparation and on equipment use.
  • Placed orders, food preparation, light cleaning, cash handling
  • Trained and certified as a Food preparation and sanitation.
  • Supervised food preparation, presentation, and flow.

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6. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Service Lead jobs:
  • Develop operational policies and procedures to ensure compliance with state regulations and internal operating procedures.
  • Conducted call monitoring sessions to ensure compliance with company guidelines while improving performance.
  • Audit branch operations to ensure compliance and confidentiality.
  • Created and actively manage the Wilmington Site Contractor Data Base tracking system to ensure compliance with contractor Insurance and Safety Qualifications.
  • Manage the day-to-day office operations, including season readiness/shutdown, supplies management, and ensure compliance with daily open/close procedures.
  • Conducted monthly inventories; maintained operational records to ensure compliance with KBR, government, and accrediting agency standards.
  • Monitor and provide quality assurance and accuracy reporting on performance of the Financial Services Operations staff to ensure compliance.
  • Approve all mainframe software and hardware purchases to ensure compliance to standard and reduce the cost of the offering.
  • Provide EHS support for shop and office workforce to ensure compliance with regulations and GE internal policies/protocols.
  • Coordinate all activities by personnel and ensure compliance with Halliburton Standards, (HMS).
  • Conducted environment certifications of all active deployments to ensure compliance with standards and best practices.
  • Participate in scheduled meetings with management to ensure compliance with state and federal guidelines.
  • Checked documents to ensure compliance with banking regulations and the Internal Revenue Service.
  • Assign Passenger Service agents to checking counters, boarding gates and ensure compliance.
  • Audited client's business or income tax accounts to ensure compliance.
  • Inspected workers to ensure compliance with safety and health department standards.
  • Inspected all completed work to ensure compliance with JACO regulations.
  • Prepare monthly schedules of passenger service agents and ensure compliance
  • Establish and ensure compliance with department procedures.
  • Monitor work productivity or quality to ensure compliance with standard operating procedures.

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7. Service Desk

high Demand
Here's how Service Desk is used in Service Lead jobs:
  • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Conducted User Expectation Study that helped in identifying opportunity areas for service desk thereby increasing overall customer satisfaction.
  • Monitor service desk and ADPE incident performance metric and identify improvement opportunities.
  • Service Leader, customer service desk associate and customer service representative.
  • Developed software programming and development of Service Desk documentation.
  • Supervised analysts in the Enterprise Service Desk day-to-day operations.
  • Lead Help Desk Analysis for Prudential Securities Trade Service Desk managing the SPOC for NY Trade customers and managing SLA's.
  • Answer Service Desk calls and troubleshoot software, hardware, account, network, and remote connectivity issues (VPN).
  • Managed the day to day operations of a 20+ person service desk, including case escalations, research and resolutions.
  • Use the Service Desk tools to document user issues, manage escalation, and ensure thorough investigation and agreeable solutions.
  • Keep the front end; check out and service desk, running efficiently while maintaining a neat and clean work.
  • Define and report on Service Desk Service Levels (Abandonment Rate, Avg Speed to Answer, Utilization etc.)
  • Reduced costs 10% YOY by shifting support to less expensive options such as Service Desk and self- service.
  • Monitored and captured data associated with the service desk to document resource levels and response times and trends.
  • Managed the ACD system and ticket system to receive and capture all requests reported to the service desk.
  • Managed relationship with IBM, the outsourced Service Desk provider, in Knowledge Management (KM) activities.
  • Mentor new agents in Service Desk processes, procedures, escalation matrices, and Remedy and Cisco operation.
  • Improved fielded service calls by over 200 percent by implementing ITIL V3 ticket logging process within service desk.
  • Managed a team of 12 individual Service Desk Analysts for the North America Gas & Power business unit.
  • Involved in interviewing and hiring the Workstation Support Staff that formed the foundation of the Service Desk.

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8. Front End

high Demand
Here's how Front End is used in Service Lead jobs:
  • Supervised front end operations and assisted with ensuring accurate demonstration of inventory.
  • Managed Front End; Responsible for scheduling employee breaks, lunches, and directing associates; All while assisting customers.
  • Increased customer confidence and loyalty by providing accurate, fast and friendly customer service and execution of front end processes.
  • Closed the front end of the store, including some janitorial duties, sanitizing, assigning tasks to cashiers.
  • Front End Service LeadHelped customers with various needs, like check out, western union, money orders.
  • Schedule all lunches and breaks for the front end area as well as make the weekly employee schedule.
  • Maintain communication with fellow service leaders, assistants, and front end manager as well as store management.
  • Coached one of the best front end teams in the company in terms of cashier productivity.
  • Help and train other employees Open and close front end Balance and audit cash drawers Confidential records
  • Partnered successfully with all departments to produce a successful front end for a retail organization.
  • Started as part-time cashier- Quickly progressed into Front End Manager in less than a year.
  • Make sure all front end products are stocked and up-to-date efficiently to reduce waste.
  • Compile, maintain and distribute schedule for designated employees for the front end operations.
  • Managed front end of the grocery store ensuring average daily sales of $100,000.
  • Create weekly front end schedule to ensure personnel coverage; up to 30 people.
  • Cashier, running a front end, customer complaints and answering a phone.
  • Co-authored front end training manuals and procedural guide for Visitor Services employees.
  • Performed low level management tasks on the front end of the store.
  • Administered various types of training actives and exercise for front end employees.
  • Perfected technique in servicing customers in all positions on front end.

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9. SLA

high Demand
Here's how SLA is used in Service Lead jobs:
  • Verify SLA measurements and identify accuracy of Performance Category target on Network Availability.
  • Translated written documents for different procedures within the department.
  • Monitor SLA's*Conduct monthly employee performance and conduct evaluations.
  • Translate business partner needs into deliverable IT initiatives.
  • Implemented multiple SLA's improving customer satisfaction
  • Provided strong leadership in talent management; hired resourceful and talented employees; effectively scheduled personnel for peak and slack periods.
  • Received appreciations from the Clients, Account management and Service Management team for maintaining the SLA/KPI less than 10 days continuously.
  • Determined priority levels of incoming incidents based off of SLA's and escalated issues to the proper Tier 2 Support Group.
  • Update the Knowledge repository (in SM7), and update the support process manual & SLA hand book.
  • Worked with third party vendors to define SLA s, resolve data integrity issues, and perform UAT.
  • Worked through translators and language barriers to facilitate a safe environment for Afghan Police to train and live.
  • Coordinated and directed worship music/dance/drama * Played the piano / translated the worship service from Korean to English
  • Translate for deaf and hearing staff, wash linens and clean hotel rooms and help if need
  • Partnered with the vendor to create the SLA and statement of work for each site.
  • Performed root cause analysis for all issues that could not be rapidly resolved within SLA.
  • Represented SRM at daily service review meetings, weekly aging ticket, and SLA meetings.
  • Documented and implemented set of company-wide SLA's via ticketing system, and their reporting.
  • Translated these guiding documents into governance model and ten core service management processes.
  • Monitor services while maintaining the SLA's for Application and database operations.
  • Helped the company improve monthly backup success SLA percentages for multiple customers.

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10. Phone Calls

high Demand
Here's how Phone Calls is used in Service Lead jobs:
  • Worked call center assisting other technicians with customer requests that came in via phone calls, emails, or web tickets.
  • Conduct phone calls to reach out to customers that have previously visited the branch to ensure an optimal customer service experience.
  • Serve as first line of communication for incoming store phone calls; handling transfers, taking messages and assisting customers.
  • Answer customer telephone calls and promptly respond to general inquiries from members, staff, and clients.
  • Communicate to students and volunteers via e-mail, phone calls, newsletters, Facebook and text messaging.
  • Review and respond to customer inquiries received via correspondence or phone calls for Mortgage Insurance deletion consideration.
  • Returned telephone calls promptly and/or resolved concerns transmitted by e-mail in a prompt and timely manner.
  • Conduct member outreach on key information, resources, and assistance programs via outbound phone calls.
  • Monitor phone calls and double jack with representatives to provide coaching opportunities and assist in development.
  • Achieved and maintained a 99% completed answer rate on all inbound phone calls.
  • Handled escalated guest phone calls and rate disputes with guests as necessary.
  • Answer all incoming phone calls and direct them to their desired department.
  • Answered customer and post office phone calls to resolve problems/answer questions.
  • Answer incoming client relation phone calls from a call center environment.
  • Service Representative for billing/sales and tracing annoyance phone calls for customers.
  • Communicate daily via emails, texts, phone calls, etc.
  • Handled on average 15-20 phone calls and faxes per day.
  • Audited employee phone calls each month and held coaching sessions.
  • Answered phone calls promptly whilst still handling transactions.
  • Answer phone calls regarding any customer service issues.

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11. Community Service

high Demand
Here's how Community Service is used in Service Lead jobs:
  • Led department and supervised counselors for historic girls camp providing significant community service experience to its campers.
  • Advocated for strong community-campus partnerships by working with students across campus to actively participate in community service.
  • Prepared monthly written and oral reports about community service programs.
  • Restructured Community Service department to double off-site trips.
  • Led volunteers monthly and completed local community service projects
  • Implemented community service projects for city park improvements.
  • Organized community service opportunities for students year round.
  • Promoted to community Services Leader.
  • Performed a wide variety of duties related to the Community Services program and promoted the safety of all program participants.
  • Recruited, mentored, and encourage students to participation in college events, clubs, and in community service opportunities.
  • Logged over 1500 hours of community service doing various clean-up projects around the city and working in local churches.
  • Planned and implemented a Day of Community Service with 50 volunteers for Schools' Global Youth Service Day.
  • Led various community service trips on the weekends to volunteer at a variety of nonprofits in the area.
  • Serve as assistant to Community Service Coordinator, and primary leader in the absence of Community Service Coordinator.
  • Planned and lead group of eight Colorado College students to complete community service at a wolf sanctuary.
  • Planned and organized community service programs and modified time lines and work schedules according to company need.
  • Hired as community service leader to serve the City of Chino and all of their affiliated programs.
  • Led a group of freshman into Philadelphia to perform weekly community service and learn about social justice issues
  • Completed over 1,800 hours community service within the ten (10) months 2008-2009 service year.
  • Assist in the promotion and preparation of advertising of community service programs, and events.

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12. Staff Members

high Demand
Here's how Staff Members is used in Service Lead jobs:
  • Reviewed and explained financing documents to relevant staff members ranging from call center representatives to senior management.
  • Led 12 staff members, assumed management responsibility as necessary.
  • Accepted and file marked candidate and campaign finance documents, distributed the filed documents to the appropriate staff members/departments.
  • Managed staff members in various departments in the museum (Box Office, Advance Sales, etc.).
  • Trained new staff members in all aspects of housekeeping, ensuing that health and safety standards are met.
  • Manage and schedule a group of 15 staff members, supervise and train junior employees and volunteers.
  • Trained staff members in all aspects of housekeeping, ensuring that they meet health and safety standards.
  • Helped train staff members in Operating Room housekeeping, ensuring that they meet health and safety standards.
  • Communicate with all facility staff members to ensure everyone is aware of work being done at facility.
  • Spearheaded relocation of 160 staff members, organizing the relocation process from one location to another.
  • Supervised all teller related tasks, including providing guidance and direction to other staff members.
  • Serve as a subject matter expert to staff members and customers in need of information.
  • Trained in new staff members and updated existing staff to new protocols and procedures.
  • Supervised 100 staff members who worked at the information service area of Expo Site.
  • Assign activities to appropriate staff members to alert them of required work flow.
  • Trained staff members and counseled individuals put on verbal and written warning.
  • Created 30, 60 and 90-day training schedules for new staff members.
  • Lead responsibilities for 3 Customer Service and 2 Member Outreach staff members.
  • Allocated jobs and workloads to individual staff members based on their ability.
  • Assisted department manager in the supervision of ten registration staff members.

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13. Project Management

high Demand
Here's how Project Management is used in Service Lead jobs:
  • Project management and resource staffing for the development and deployment of an integrated solution for respiratory therapy documentation.
  • Provide day-to-day support and project management of digital campaign production for media publisher account executives and coordinators.
  • Coordinated scheduling of integration work with customers, project management, router/firewall installers and database consultants.
  • Transitioned PMO from traditional project management/iterative development to agile software development framework.
  • Assessed and developed key performance areas for application systems project management.
  • Execute miscellaneous Project Management duties for internal projects and initiatives.
  • Utilize various methodologies to accomplish project management.
  • Created and led the Project Management Office (PMO) and governance for portfolio of global PS projects and increasing profitability.
  • Improved business operations and maximized project success by using Project Management, Lean Six Sigma, and Change Management methodologies.
  • Apply effective skills in people and project management, planning, problem solving, innovation, communication and negotiation.
  • Work with Project Management Office and Service Request Management teams to develop and implement procedures and process improvements.
  • Trained students in essential leadership skills such as communication, relationships, project management, and project planning.
  • Performed Project Management activities to upgrade the SP2 environment at the Huntington Beach location of our Boeing contract.
  • Led global project management team to successfully deliver projects on time, in scope and within budget.
  • Worked with other Senior Project Managers and Director to define and enhance Project Management Office procedures.
  • Created IT PMO, resulting in improved project management processes, quality and system delivery.
  • Managed 23 employees, responsible for project management, detailed sales goals and performance measurement.
  • Created implementation toolkit and project management training to reduced implementation time by 20%.
  • Supplied outsourcing services to companies from project management through Manufacturing / Test Engineering.
  • Project Management- Implemented, trained and successfully moved 22 procedures offshore.

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14. Customer Complaints

high Demand
Here's how Customer Complaints is used in Service Lead jobs:
  • Guaranteed positive customer experiences, ensuring that service standards and resolved all customer complaints.
  • Handled customer complaints and worked with other departments to coordinate effective problem resolution.
  • Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action is taken.
  • Provided resolutions to any customer complaints to ensure customer satisfactions for future business.
  • Mitigated customer complaints through escalated customer service and support with thorough detail.
  • Conflict Resolution Specialist with customer complaints to ensure their overall satisfaction.
  • Listened to and resolved customer complaints regarding services or personnel.
  • Resolve customer complaints and handle escalated problems appropriately.
  • Administered to customer complaints and compensation when necessary.
  • Resolve Customer Complaints and assured customer satisfaction.
  • Recovered and resolved all customer complaints.
  • Resolve customer complaints, and make sure the item matches the price correctly, Bag all groceries checked.
  • Assist cashiers with customer complaints, open and close store, assist with refunds, and scheduling.
  • Assist with customer complaints and helped come up with a solution to solve the problems.
  • Handled customer complaints by ensuring prompt replies, product reissues, and/or refunds.
  • Assist with any customer complaints or customer issues on the teller line.
  • Handled both written and oral customer complaints that were escalated by associates.
  • Make schedules, delegate duties and handle customer complaints and issues.
  • Handle Customer complaints and issues in a timely and respectable manner.
  • Handled customer complaints and refunds in a professional and pleasant manner.

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15. Daily Operations

average Demand
Here's how Daily Operations is used in Service Lead jobs:
  • Streamlined daily operations by preparing memos/correspondence, transcribed meeting minutes, managed files/records/documents, and provided inventory of hardware and software.
  • Regulated training and content materials used throughout WWO and orchestrated demands of enterprise projects and daily operations.
  • Managed daily operations between delivery engineers, project managers and remote services customers.
  • Managed daily operations of Slots and Environmental Services for Casino property.
  • Executed daily operations of supervising and running the school cafeteria.
  • Assisted the housekeeping Director for the overall supervision of the housekeeping staff, and the daily operations of the housekeeping department.
  • Conducted daily operations including, outsourcing fabrication, bids, quotes, pricing, scheduling installation and service.
  • Handled daily operations, of employee assignments, billing, created work orders, scheduling of work.
  • Supervised and managed daily operations, schedules and safety of 100 subcontractors in a high stress environment.
  • Direct daily operations for a retail bank, including branch sales, business development, customer service.
  • Managed Commerce site, including daily operations, quality testing, additions, revisions and withdrawals.
  • Manage daily operations Accounts Payable, Accounts Receivables, expense reporting, and GL accounting functions.
  • Managed line service crew members in daily operations needed by both transient and maintenance aircraft.
  • Audit staff in the areas of cash management, daily operations, and customer service.
  • Assist in the daily operations and maintenance of VOIP phone network via Cisco Call manager.
  • Managed daily operations and handled all escalations from any level of the support process.
  • Lead a team of 3 to ensure daily operations are being performed efficiently.
  • Assist with daily operations at the front counter of the community center.
  • Assisted department manager with more complex daily operations of the cash unit.
  • Created visual aids to assist with education and support of daily operations.

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16. Data Entry

average Demand
Here's how Data Entry is used in Service Lead jobs:
  • Performed data entry of billing information and verifying accuracy of invoices created.
  • Supervised a staff of eight data entry clerks, (thirty in season) which included overseeing all day-to-day functions.
  • Reviewed and established quality control matrix to ensure staff data entry accuracy maintained a level of 85 percent or better.
  • Checked data input or verify totals on forms prepared to detect errors in arithmetic, data entry, or procedures.
  • Allocate teammates to areas of need such as cassette print, scanning, box opening and data entry.
  • Document all procedures regarding call handling and data entry processing performed by the department.
  • Maintained data entry spreadsheets and presented product to all new and existing clients.
  • Assured accurate data entry for payments, orders, and arrangements.
  • Oversee routine functions such as processing tissue types and data entry.
  • Locate and correct data entry errors or report them to supervisors.
  • Performed data entry, maintained customer databases and logged calls.
  • Provided data entry for multiple accounts and products.
  • Corrected any data entry errors.
  • Maintained a safe, clean summer program site Data entry, and logging of daily information into the system for analysis.
  • Handled opening and closing drawer balances, as well as netexpenses, income and profit data entry and analysis.
  • Call and Verifying Insurance Benefits Data Entry, Filing, Faxing, and Coping information needed to complete a claim

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17. Sales Process

average Demand
Here's how Sales Process is used in Service Lead jobs:
  • Achieved a full understanding of the Sales Process and used it as a tool to win orders.
  • Supported sales process, development, and engagement of tellers through observation and coaching.
  • Trained sales reps and mentored new inside staff on the sales process.
  • Support the retail sales process with active referrals and customer service.
  • Coached and evaluated employee interactions during the sales process.
  • Supported sales process through active referrals and coaching tellers.

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18. Special Events

average Demand
Here's how Special Events is used in Service Lead jobs:
  • Developed special events and coordinated service projects supporting education for families, teachers, community members and corporations.
  • Assist in coordinating, implementing and overseeing various specialized community service activities, recreational programs and special events.
  • Serviced project developments, special events planning, and participated in Leadership Development training.
  • Prepare food and appropriate decoration/garnish for special events staged in facility.
  • Planned and organized community special events and programs.
  • Provided a safe and structured environment for participation in games, sports, arts and crafts, and other special events.
  • Managed all bottle service models, made the schedule for 15 employees, promoted the club, organized all special events.
  • Worked closely with Volunteer Coordinator and Event Manager to ensure proper staffing levels for daily operations and special events.
  • Cater food for special events, large parties, and social function around the University of Alabama campus.
  • Coordinated product movement and process donations for the Liz Claiborne Foundations, corporate sales and special events.
  • Supervised 5 casino services representatives in the handling of high volume calls for reservations and special events.
  • Performed administrative duties, public relations and staff special events; Familiar with the CLASS program.
  • Created and maintained training programs for Special Events staff, including workplace safety and time management.
  • Assist with supervision and coordination of the city's Disability Services programs and special events.
  • Assist guests in current casino promotions free play, hotel reservations, and special events.
  • Conducted a variety of recreation programs including games, sports, crafts, special events.
  • Assisted with overseeing special events and facility rentals including setup and breakdown.
  • Facilitate and prepare facilities for city programs, rentals and special events.
  • Prepared menu items for lunches and parties, catering of special events.
  • Oversee operations in special events for the City of Diamond Bar.

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19. Internal Controls

average Demand
Here's how Internal Controls is used in Service Lead jobs:
  • Work with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements.
  • Perform routine examinations of Sarbanes-Oxley Act Section 404 compliance testing procedures to assess internal controls over financial reporting.
  • Trained employees on internal controls, payroll procedures, new employee file setup, and labor and food cost control.
  • Developed and implemented internal controls to ensure compliance with Medicare, Medicaid and third party payer requirements.
  • Purpose of the project: increased quality of periodical reports for market and internal controls.
  • Managed branch compliance, security, internal controls and regulatory compliance.
  • Supervised the teller staff Responsible for ensuring procedural consistency, adherence to internal controls and compliance with regulatory requirements
  • Maintained branch internal controls by consistently achieving highest grade on internal audits.

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20. Sales Goals

average Demand
Here's how Sales Goals is used in Service Lead jobs:
  • Train service line members to achieve sales goals, increasing associates scorecards by 30 percent.
  • Trained and provided feedback to employees, work towards and accomplish daily sales goals.
  • Exceeded projected sales goals by promoting and reinforcing membership benefits and REI Co-op brand.
  • Proved leadership for teams by achieving sales goals and providing excellent customer service.
  • Meet and exceed weekly sales goals by selling appropriate bank products and services.
  • Set and achieve daily sales goals personally and for other service team members.
  • Team Leader ensuring exemplary customer care while maintaining personal and team sales goals.
  • Provide coaching and support to tellers to help them reach sales goals.
  • Lead associates to excel in customer service and personal sales goals.
  • Managed and measured progress and results of our sales goals.
  • Focused on KPI's and reaching sales goals.
  • Meet Corporate set Sales goals.
  • Cultivated corporate relationships with strategic customers, providing mentorship to junior staff to accomplish sales goals of $10M.
  • Achieve monthly sales goals and identified internal and external opportunities to cross-sell the Credit Union products.
  • Exceeded sales goals month after month by demonstrating sales, customer service and communications skills.

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21. Company Policies

average Demand
Here's how Company Policies is used in Service Lead jobs:
  • Assisted in implementation of company policies and procedures.
  • Managed and trained staff of front desk and The Spa to implement company policies/procedures and a high level of customer service.
  • Managed the daily work flow of the Accounting Services team, insuring company policies and procedures were being followed.
  • Followed company policies, procedures and used visual techniques to maintain the visual standards according to Burberry guidelines.
  • Controlled profit and loss by following company policies in cash handling, security procedures and maintaining inventory.
  • Enforce company policies and regulations throughout the branch specializing in achieving the highest level of customer satisfaction.
  • Have an extensive knowledge of all company policies and be sure they are enforced at all times.
  • Make sure all employees know schedules, company policies, and how to do varies tasks.
  • Dedicated customer service focus while adhering to client contracts, company policies and traveler preferences.
  • Lead and direct teller staff and branch operations while supporting company policies and procedures.
  • Help with training and the development of team members according to company policies.
  • Comply with federal state, and company policies, procedures, and regulations.
  • Trained newly hired employees with an emphasis on company policies and procedures.
  • Wash, rinse, and sanitize equipment as outlined by company policies.
  • Comply with all department and company policies, procedures and regulations.
  • Recruited qualified candidates while adhering to company policies and best practices.
  • Maintained a high level of familiarity with company policies and procedures.
  • Trained new employees on company policies and safety regulations.
  • Follow all company policies and O.A.R.
  • Ensured adherence to NOA company policies.

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22. Troubleshoot

average Demand
Here's how Troubleshoot is used in Service Lead jobs:
  • Offered troubleshooting and support for customers in the contracting and construction industries with external-facing technology.
  • Perform technical duties including on-call rotation, scripting, application configuration, and troubleshooting.
  • Work with Doctors/Opticians to troubleshoot any patient adaption issues and suggest appropriate alternative solution.
  • Perform troubleshooting measures, identify deficiencies and oversee maintenance complying with manufacturer's specifications.
  • Execute performance tuning, troubleshooting, problem escalation, installations, security and monitoring.
  • Completed system hardware/software operation, installation, configuration & troubleshooting of operating systems.
  • Verified a reported issue, or requested additional detailed information necessary for troubleshooting.
  • Cross-trained/assisted current site OSP personnel with fiber and copper installations and troubleshooting.
  • Owned total system troubleshooting, resolving complex issues efficiently and completely.
  • Identify and troubleshoot technical problems, instituting process changes/performance improvements.
  • Authored and updated documents and guides for various application troubleshooting.
  • Tested and activated network cables upon installation and completed troubleshooting.
  • Directed Incident Management troubleshooting calls for engineering applications and infrastructure.
  • Identified monitoring and operational troubleshooting needs for post-Go-Live support.
  • Communicated directly with customers to troubleshoot and resolve problems.
  • Researched required skills to troubleshoot customer problems.
  • Monitor and troubleshoot network/server issues.
  • Assisted with troubleshooting and escalation.
  • Deliver and troubleshoot medical equipment.
  • Provide coaching and troubleshooting procedures to employees who are experiencing difficulties with setting up Internet connection over the phone with customers.

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23. Technical Support

average Demand
Here's how Technical Support is used in Service Lead jobs:
  • Provided second-level technical support, basic operational support, and maintenance of a personal computers and /or peripherals.
  • Managed technical support teams and the investigation path during critical service outages for Microsoft enterprise level customers.
  • Provide technical support and assistance to subordinate personnel for queue Management and complex problem resolution.
  • Provide escalated, highly complex technical support to customers by investigating and resolving systems-related matters.
  • Voice-based technical support experience in a global environment.
  • Manage computing and infrastructure technical support.
  • Provide Tier 2 and 3 technical support and migration support using a combination of remote management tools and desktop visits.
  • Provide ongoing support, advice and counsel to training program customers regarding all aspects of aviation systems technical support.
  • Provide technical support to potential and current corporate clients regarding CEFS services with particular emphasis on U.S.-based plan requirements.
  • Provide Unix Technical Support for all Product Delivery environments and networks within multiple data centers.
  • Supervised team of technical support specialists supporting 250 users in claims and retail operations.
  • Managed a team of 8 reps taking technical support and game play help calls.
  • Worked as a systems analysts in aiding with client technical support by phone.
  • Provide technical support assistance by phone and to perform the email processing function.
  • Resolve customer escalation requests and provide technical support to fellow team members.
  • Provided on site technical support for computer network and systems.
  • Processed an average of 15 inbound technical support calls daily.
  • Work with end users to resolve technical support issues.
  • Provide guidance and technical support to staff.
  • Provide technical support for all technicians.

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24. HR

average Demand
Here's how HR is used in Service Lead jobs:
  • Delivered 1.2M annualized cost take out through productivity improvements; Mobilized and led stabilization for all services to offshore and onshore locations
  • Developed customer relationships and promoted business partnerships through monthly corporate business customer contact, primarily via phone and e-mail.
  • Shared responsibility for the ongoing improvements in branch services through documenting and implementing innovative ideas for all direct reports.
  • Directed a complex manual Transports management process through complex version management while coordinating with development and functional teams team.
  • Facilitate troubleshooting of entire electrical system for 112,800lb drill rig with minimal downtime through effective monitoring and technical expertise.
  • Coordinated efforts between workers at multiple plant to maintain cross qualifications Traveled in support of business throughout North America
  • Facilitated partnership between American Intercontinental University and Belmont Hills Elementary through a classroom based tutorial program.
  • Provided customer service performance reviews through Agent call evaluation and frequent performance reporting to internal management.
  • Lead high-profile project teams to coordinate and monitor technical projects from initiation through production delivery.
  • Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
  • Monitor employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
  • Exercised multitasking skills through helping multiple customers on live chat and completing emails simultaneously.
  • Generated significant revenue through sale of ancillary services, typically achieving stretch goals.
  • Created visibility and accountability through the implementation of formal pipeline reporting tools.
  • Helped streamline departmental operations on a continuing basis through improved equipment reliability.
  • Provide customer with financial services through effective and efficient customer service.
  • Increased capability and service revenue for distributors through process improvements.
  • Organized interactive lessons and activities through developing of lesson plans.
  • Minimize negative impact to the organization through risk management.
  • Provide threat assessments and protective intelligence for C-suite executives.

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25. Operational Performance

average Demand
Here's how Operational Performance is used in Service Lead jobs:
  • Oversee all teller related tasks by providing guidance and direction and insuring quality service and operational performance.
  • Maintain both positive customer phone call and email interactions while maintaining strong operational performance.
  • Supervised tellers related tasks and provided guidance to ensure strong and operational performance.
  • Manage operational performance of processes capability across the enterprise.
  • Oversee all teller related tasks; providing guidance and direction to the teller team to insure strong service and operational performance.
  • Provide guidance and direction to the teller team through weekly coaching sessions to insure strong service and operational performance.
  • Manage operational performance of the business unit's budget.

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26. Company Standards

average Demand
Here's how Company Standards is used in Service Lead jobs:
  • Collaborate with Store Manager and Merchandise Execution Manager to implement merchandise replenishment while adhering to company standards.
  • Oversee the delivery of consistently exceeding customer expectations and service experiences based upon company standards.
  • Delivered friendly service to each guest consistently per company standards and expectations.
  • Maintained effective customer service according to company standards of customer service employees.
  • Labor Management- insured hourly labor was maintained to meet company standards.
  • Coach & develop the team by providing feedback & direction to enhance knowledge and effectiveness of company standards.
  • Provide technical guidance and mentor database developers and analysts to ensure all company standards and procedures are met.
  • Construct pivot tables, charts, and presentations for IM and the business as per company standards.
  • Provide knowledge of the brand tailored by the companies initiatives, directives, and company standards.
  • Verified and validated whether the reports developed with Business Objects are as per company standards.
  • Manage all aspects of ACM lanes in accordance with to company standards and policies.
  • Insure all lanes are working properly, maintain registers to company standards.
  • Support company standards to ensure consistency in sales and credit card applications.
  • Trained new team members on company standards and employee expectations.
  • Set and Events to company standards and Diagrams.
  • Train new employees to company standards and expectations

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27. Service Projects

average Demand
Here's how Service Projects is used in Service Lead jobs:
  • Collaborated with others departments to develop service projects to increase productivity in multiple programs.
  • Organized service projects from initial planning stage to recruitment of participants through implementation.
  • Participated in and co- coordinated community outreach through corps service projects.
  • Coordinated with other Service Leaders to orchestrate citywide service projects.
  • Developed and maintained service projects within the community.
  • Developed and supervised service projects.
  • Contributed time and service by leading and organizing teams of 10 - 30 volunteers conducting service projects within the community.
  • Helped organize and lead service projects for the improvement of South Texas communities.
  • Planned physical service projects for New York City schools and non-profit organizations.
  • Managed professional service projects for clients.
  • Coordinated monthly service projects at local non-profit humanitarian organizations.
  • Planned service projects and events for the college ministry Organized volunteers for event transportation Solicited donations to support church events

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28. Inventory Control

average Demand
Here's how Inventory Control is used in Service Lead jobs:
  • Managed consistent and systematic inventory control practices and tracked all client inventory during mobilization and demobilization.
  • Scheduled workload and managed inventory control.
  • Inventory control for food service area, assisting management with food orders and placing orders in absence of store manager.
  • Create and maintain inventory control for all audio/visual and I/T equipment, furniture, and other conference services items.
  • Performed quality control and assurance, inventory control, shipping and receiving, and forklift operations.
  • Run the Shipping and Receiving Dock and Re-stock for inventory control department and daily housekeeping.
  • Ordered and maintained adequate stock and inventory control records on a daily basis.
  • Inventory control, accounted for all my stock there and back.
  • Inventory control for plumbing, electrical, flooring and hardware.
  • Created and maintained a Microsoft Access Database for inventory control.
  • Inventory control and ordered office supplies as needed.
  • Inventory control for the food service area.
  • Maintain inventory control and par levels.
  • Developed cleaning standards, establish inventory control levels Prepared Daily Shift Reports, and Workers Performance Reports
  • Created work schedules for room service attendants under my supervision Inventory control Final currency totals and cashiering

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29. Sales Floor

average Demand
Here's how Sales Floor is used in Service Lead jobs:
  • Enhance the accessibility of product on sales floor while supervising the cash wrap, fitting room, and sales floor.
  • Manage the sales floor in an efficient and effective way to optimize sales and maintain order.
  • Worked in checkout, fitting room, and sales floor, also helped with training.
  • Manage cashiers and naggers on the sales floor to ensure good customer service, bookkeeping.
  • Managed product orders, inventory and was in charge of replenishing the sales floor.
  • Monitored cash wrap, email captures, fitting rooms, and sales floor.
  • Drive merchandising decisions with sales floor presentation, replenishment, and recovery.
  • Designed marketing and sales floor plans each month for convenient shopping.
  • Supervised the sales floor to monitor service and replenishment of products.
  • Keep sales floor organized and make sure everything is Reachable.
  • Order inventory to stock kitchen and sales floor.
  • Fold and organize products on sales floor.
  • Handle the sales floor and associates.
  • Process clothes and stock sales floor Price changes on weekly markdowns/markups.

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30. Operational Changes

low Demand
Here's how Operational Changes is used in Service Lead jobs:
  • Disseminated information on procedural and operational changes to meet all company goals and benchmarks.
  • Disseminated information on procedural and operational changes, updates, and policy changes.
  • Distribute information on procedural and operational changes/updates to branch staff.
  • Dispersed information on procedural and operational changes to branch staff.
  • Receive pertinent information from monthly meeting regarding compliance and operational changes or issues and relay it to branch employees..
  • Led meetings on new information on procedural and operational changes and updates to branch staff every week.
  • Distribute information on procedural and operational changes and updates to the branch staff.
  • Supported sales process through referrals, conducting observations and coaching staff Disseminated information on procedural and operational changes/updates to branch staff

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31. Updates

low Demand
Here's how Updates is used in Service Lead jobs:
  • Established effective working relationships with partner representatives to facilitate the timely exchange of key project status updates and management information.
  • Provided weekly performance status reports and work plan updates to monitor implementations progress and escalated issues.
  • Provide updates/feedback and contribute to process documentation to include problem/root cause analysis to management.
  • Distributed operational and procedural changes/updates between Regional Operations Manager and branch staff.
  • Trained and developed team members on new procedures and updates inter-departmentally.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Provide weekly detailed updates to management staff for administrative purpose.
  • Initiated and captured product and procedural updates.
  • Report, track, and update Invalid Member Usage to collect missing payments and updates on Members accounts.
  • Track and provide status updates to management, quality check final reports and documents for accuracy and completeness.
  • Experience using Rainmaker for rate plan updates as well as revenue management reporting for call center statistics.
  • Provide data entry support for a variety of employee changes such as updates, location changes Dept.
  • Assisted with off-site studio/location bookings, permits, and oversaw studio calendar updates and production book elements.
  • Implemented all necessary changes associated with Design updates, Manufacturing procedures, and Supply Chain solutions.
  • Developed database in Access 2003 to track system issues and to keep track of server updates.
  • Provide updates to the company regarding current job openings and status of the recruitment process.
  • Assist inbound customers with reservations, payments, plan changes, account details and updates.
  • Provided routine updates to Sales Account Management team related to at risk service issues.
  • Assessed remodel map and updates daily; made staffing and floor planning adjustments regularly.
  • Performed inquiries and identifies discrepancies, ensuring status updates are timely and accurate.

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32. Client Service

low Demand
Here's how Client Service is used in Service Lead jobs:
  • Provide Client Services agent feedback of plus/delta opportunities to recorded call record to ensure policy and accreditation standards are maintained.
  • Interviewed new candidates for positions within Client Services Department and provided detailed evaluations.
  • Provided administrative support to Senior Manager and Director of Infrastructure Client Services group.
  • Ensured exceptional client service and quality product offerings.
  • Coordinate closely with client service providers including medical doctors, mental health professionals, school staff, and other community organizations.
  • Provide reporting and interpretation of statistical data for Client Service agents on a daily, weekly, monthly, quarterly basis.
  • Develop online tests for delivery to Client Services technicians and analyze results to determine best coaching and learning strategies.
  • Provide and develop training -for Service Delivery Specialists, Client Service Mangers, New Hires and Open Enrollment training.
  • Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
  • Stepped in as supervisor in the client services department for three months while supervisor was out on leave.
  • Tracked and trended Client Services discrepancies and TAT weekly; consistently maintained low TAT despite high discrepancy volume.
  • Functioned on two client service pilot teams to help with client retention on the debt management program.
  • Monitored and reporting of client budgets, client service hours on a regular basis to US team.
  • Created and implemented all office schedules including tax professionals, client service professionals and support staff.
  • Mentored other Client Service Leaders to successfully coach their associates to obtain Tax Season 2014 objectives.
  • Managed production, client service teams, staff PNL, revenue forecasting, and client invoicing.
  • Served as a customer service representative, until promoted to a Client Service Lead.
  • Supervised staff of fifteen, twelve tax professionals and three client service specialists.
  • Hired and trained 12 staff including Tax Professionals & Client Service Professionals.
  • Lead the Client Services Specialist team with questions and troubleshooting as needed.

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33. Product Knowledge

low Demand
Here's how Product Knowledge is used in Service Lead jobs:
  • Investigate system problems and provide solutions using specific product knowledge, system utilities, and operating environment.
  • Provided product knowledge to associates using a variety of instructional techniques.
  • Trained and demonstrate the duties of a brand ambassador to employees through customer service and product knowledge classes.
  • Provide over the phone sales, product knowledge, trouble shooting help and support.
  • Collaborated with line of business partners to improve product knowledge and share best practices.
  • Maintain basic product knowledge to ensure that clients' needs may be identified.
  • Maintain all product knowledge while using all channels to provide profitable conversations.
  • Provided training on product knowledge.
  • Keep current on product knowledge, competition and on AWARDS compliance issues related to deposit and lending products.

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34. Business Development

low Demand
Here's how Business Development is used in Service Lead jobs:
  • Supported company goals by traveling to client headquarters and developing trusting relationships between business development and client management.
  • Collaborated with engineering, business development, and service coordinators, ensuring service quality for all projects.
  • Provide leadership and direction for banking operations, business development and customer service.
  • Provided comprehensive support of business development, proposal strategies, and service delivery.
  • Participate in business negotiations to document changes to agreements or new business development.
  • Coordinated forecasting with finance team and business development.
  • Created a list of 250 prospects with a new business development market target of $4MM.
  • Plan, prepare, and devise business development strategies in accordance with budgets and workloads.
  • Selected to lead business development of Dose Services within the Central time zone.
  • Serve as role model for associates on business development.
  • Drive Services business development activities at Cisco(tm)s strategic Enterprise accounts.

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35. Direct Reports

low Demand
Here's how Direct Reports is used in Service Lead jobs:
  • Received consistent positive feedback from direct reports informally and formally via annual employee satisfaction survey where results were above peer average.
  • Provided coaching/mentoring and feedback to proactively train direct reports.
  • Trained and coordinated training opportunities for direct reports.
  • Compared and conduct developmental conversations with direct reports.
  • Managed a staff of 42 direct reports which included: Financial Specialists, Service Bankers, Teller Managers, and Tellers
  • Supervised two direct reports and led personnel teams across the US in a matrix-style environment concerning security and safety training.
  • Performed interim Field Area Manager duties during prolonged manager absence, responsible for 10 direct reports in 5 states.
  • Reported to the Public Sector, Supply Chain Operations Executive and managed 10 direct with 100+ indirect reports.
  • Complete annual review process for 20 direct reports and sign off on annual reviews for 120 indirect reports.
  • Performed quarterly reviews of direct reports and assisted them in defining specific, measurable and realistic goals.
  • Hire, evaluate, develop and coach 4-7 direct reports and up to 22 indirect reports.
  • Staff size is currently 372 direct reports with multiple layers of management below me.
  • Experienced managing global direct reports and leading or interacting on global virtual teams.
  • Acted as lead of cabin cleaning crew with 3 to 6 direct reports.
  • Reported to the Sr. Information Security Manager and lead two direct reports.
  • Managed, hired, trained, motivated, and developed direct reports.
  • Ensured understanding of business objectives, results and processes with direct reports.
  • Tracked and approved time and PTO for direct reports.
  • Manage 5 direct reports and 150 professional services contractors.
  • Led 14 direct reports that provided office and administrative support to operations and systemization departments.

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36. Special Projects

low Demand
Here's how Special Projects is used in Service Lead jobs:
  • Recognized by account executives for taking on special projects including program financial management and quality assurance audits.
  • Supported department managers in completing special projects and processing special orders.
  • Lead team member utilized within special projects to determine pricing, training options and materials, coordination of staffing and logistics.
  • Collaborated directly with managers to head special projects to improve store sales and customer experience using problem-solving and creative judgment skills.
  • Organize and execute Special Projects in Facilities involving Harsh Environmental Areas, Limited Access and Toxic Agents.
  • Plan and execute special projects that were developed by regional field service coordinators and lead service technicians.
  • Assisted in the coordination, supervision, and completion of special projects, as appropriate.
  • Managed special projects to increase call flow, quality scores, and associate morale.
  • Created scope for special projects to improve processes or implement important business practices.
  • Coordinated special projects such as, BP2S, product arrangement, and shipping.
  • Worked on Special Projects for Citigroup, handling abandoned accounts and maintenance requests.
  • Assist in special projects and perform other functions as assigned by supervisor.
  • Participated on internal committees for Youth Council and special projects.
  • Assist in coordinating, doing, and/or completing special projects.
  • Participate in special projects and complete other duties as assigned.
  • Contributed to special projects of the business unit.
  • Assist with special projects of the business unit.
  • Lead Special Projects as directed by management.
  • Created executive level presentations for various leadership meetings; conducted ad hoc analyses and special projects.
  • Participate in special projects and performs duties as assigned, to improve work process.

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37. Service Quality

low Demand
Here's how Service Quality is used in Service Lead jobs:
  • Established delivery of customer service and materials process while transitioning to new environment, maintaining service quality standards and customer expectations.
  • Perform follow-up activities regarding job performance; evaluate service quality, provided technical expertise and solutions to our customers.
  • Enforced safety regulations, service quality, and administered training for maintenance of pumping equipment.
  • Maintain product service quality standards by conducting ongoing evaluations and investigating complaints.
  • Monitored service quality issues and identified improvements.
  • Monitored branch service quality levels.
  • Lead employee behavior and role based competencies by mentoring and development to achieve excellence in PSL Service Quality and HSE performance.
  • Recommended measures for improving work procedures and worker performance in order to increase service quality and enhance job safety.
  • Assist in corrective action and improvement based on service quality, safety, and personnel performance.
  • Improved service quality and increased sales by developing a strong knowledge of company's products.
  • Improved Service Quality, Safety Leadership through the HMS, HOC & BBP processes.
  • Developed Business, Health and Service Quality Strategies for all Gulf Countries from Kuwait.
  • Recommend how to improve work procedures and workers performances to increase service quality.
  • Supervised high profile jobs to improve service quality and meet customer needs.
  • Evaluate service quality within assigned NWA with the goal of improving performance.
  • Promoted and encouraged safety and Service Quality to the department.
  • Worked with crews to ensure safety and service quality.
  • Assure service quality standards are meet.
  • Implemented safety and service quality standards amongst the department.
  • Assisted the Field Service Quality Coordinator (FSQC) inProgressive Discipline for non-performing personnel, completedperformance evaluations of assigned staff.

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38. POS

low Demand
Here's how POS is used in Service Lead jobs:
  • Fostered a positive work environment by utilizing the proactive lead functions and developing relationships between the outsourcing department and other departments.
  • Led Business planning, Opportunity forecasting, Proposal & Contract Management, Sub Contractor Resource management for Professional Services portfolio.
  • Identified and evaluated system/data issues and conducted root cause/impact analysis, proposing resolutions and enabling proper handling of data.
  • Analyzed and maintained operating practices such as quality control records, maintained document repositories, and personnel requirements.
  • Developed and managed client relationships with key decision makers from project inception to post-implementation; ensured customer satisfaction.
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
  • Use category marketing strategies for each account to ensure product positioning and store level execution/training success.
  • Created and proposed to upper level management a business proposal outlining business need for this solution.
  • Establish and maintain effective communication and Positive relationship with passengers, co-workers, and managers.
  • Rolled out a Project Implementation Methodology across NE Europe to address post-acquisition inconsistencies and inefficiencies.
  • General facility supervision, manual labor, and maintaining the company s positive community imagine.
  • Achieved consistent recipient of extremely positive feedback from colleagues and senior management internally and externally.
  • Script proposals/work scopes for special projects supporting local nonprofits and organizations in the community.
  • Implement community initiatives designed to develop a positive community to enhance member s experience.
  • Prepared labor and equipment cost estimates for client budgetary purposes and authority for expenditures.
  • Performed and supervised all necessary preliminary and post-event housekeeping, conversions and maintenance.
  • Demonstrated leadership skills resulted in promotions from entry level to current position.
  • Communicate with customers, listening actively to provide positive customer service.
  • Maintained a documentation repository by updating outdated documents as needed.
  • Developed monthly strategies for planning and executing post production review.

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39. Process Improvement

low Demand
Here's how Process Improvement is used in Service Lead jobs:
  • Developed process improvement methods and operational procedures for the technical delivery service lines to offshore locations to support the Kraft account.
  • Developed service delivery metrics that improved visibility of issues, mitigated risks, and led to implementing process improvement plans.
  • Acted as lead in conducting reviews of the incident management procedures and recommended process improvements that eliminate inefficiencies.
  • Identified inefficiencies and made recommendations for process improvement, completing organizational services for office and filing systems.
  • Involved with business process improvements, application configuration, extensions and functional / conversion design documentation.
  • Participate in weekly Continuous Process Improvement meetings and implement approved changes to existing procedures for evaluation.
  • Developed and maintained TSA ITIP ISO 20K compliant process documentation and identify cross-functional process improvements.
  • Collaborated with clients and client support departments to resolve issues and proactively identify process improvements.
  • Implemented process improvements for incident detection, notification, remediation, and root cause analysis.
  • Created and executed custom process improvement program providing the team with better escalation processes.
  • Engaged in analysis of fall-out, bottlenecks, and identify process improvement opportunities.
  • Leveraged lean-type process improvements in building and maintaining a process improvement culture.
  • Authored reports for analysis that led to process improvements and data-driven decisions.
  • Implemented process improvement initiatives to eliminate non value-added functions and reduce costs.
  • Participated on process improvement teams and identified additional relief for billing unit.
  • Identified and implemented process improvements to ensure that efficient service was provided.
  • Develop process improvements to maximize sales and profitability.
  • Identify and execute process improvement as necessary.
  • Deliver a performance leading team through deep understanding of subject matter, intrinsic motivation, efficiency standards and process improvement.
  • Leverage communication and collaboration skills to partner across other functions to drive process improvements, achieving our mutual goals.

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40. Service Standards

low Demand
Here's how Service Standards is used in Service Lead jobs:
  • Ensured staff followed company service standards of client service; ensured tax professionals received weekly tax updates from corporate office.
  • Lead team to meet customer service standards and store recovery, meet daily sales goals, and opening/closing operations.
  • Delivered the highest quality of brand service standards to consistently meet and exceed VIP guests' expectations.
  • Trained newly hired employees on the service standards set forth by Old Chicago's corporate office.
  • Conducted 1 on 1 meetings with each staff member focusing on their service standards and scores.
  • Adhere to established customer service standards and lead branch staff in service delivery.
  • Train new service employees to perform to company service standards.
  • Set tables according to type of event and service standards.
  • Service leader responsibilities included handling complaints Assuring customer service standards were being implemented.
  • Ensured that telecom service performance consistently met service standards.

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41. High Volume

low Demand
Here's how High Volume is used in Service Lead jobs:
  • Maintain high volume warehouse inventory and verified accuracy.
  • Directed day to day and long term operations of vision services with 11 employees in high volume, fast-paced HMO.
  • Program Manager in Global Operations Infrastructure, managing the high volume of data center type small projects.
  • Managed a high volume cable store in the South Bay and assisted 30-40 customers per day.
  • Manage all aspects of service writing for high volume ($3.2M/year) Repair facility.
  • Served as a shift manager for high volume franchise in a large outdoor shopping mall.
  • Complete monthly, quarterly and annual bank reconciliations for a high volume branch.
  • Worked in a rapidly changing environment with a high volume of customers.
  • Set up and opened deli operations for two new high volume stores.
  • Assisted with retention calls in an extremely high volume call center.
  • Received several awards in a high volume, fast paced environment.
  • Interacted with customers in a busy, high volume environment.
  • Motivate team to bring up morale during high volume times.
  • Created processes and systems to support onboarding of high volume hiring to reduce time to hire by 40%.

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42. Service Department

low Demand
Here's how Service Department is used in Service Lead jobs:
  • Trained in all environmental service departments.
  • Work with customer service department and speak with patients about their explanation of benefits so they understand their patient responsibility.
  • Provide expert knowledge of billing systems and other programs used by the Account Service Department and E-Commerce Department.
  • Process returned items into and out of the Service department including billing of repairs.
  • Directed staff of 10 from Camera Service and Lens Service departments in daily activities.
  • Act as a liaison between site parents and staff with Food Service Department.
  • Supervised the Customer Service Department and was responsible for training new employees.
  • Maintain security policies and procedures in the Food Service Department.
  • Budget Management: Maintained budget and cost of service department.
  • Manage and Operate the Safety Service Department.
  • Head of the service department.
  • Manage workflow for social enterprise service department at Bikes Together.
  • Assembled products to engineering specifications Ran the Service Department Answered phones and handled customer calls and issues regarding product.
  • Aided in creating the Consumer Service Department for Smartycard, Jumpgate, and Lego Online, including C.S.

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43. QA

low Demand
Here's how QA is used in Service Lead jobs:
  • Fostered continuing education of internal QA associates to obtain testing accreditation.
  • Coordinated, facilitated training and managed User testing phases on SIT, QAT, UAT for SSC and local markets.
  • Promoted automated testing procedures with such tools as: SQA Robot, SQL, and LOTUS Macros.
  • Interacted with Engineers, QA, Shipping and Supervisors on different features of the job.
  • Coordinate with the FMQA core team regarding the Factory, Destination, JNDI properties.
  • Document and configure different environments namely Load, QA, UAT, Production Support.
  • Provide first off and quality samples and data to QA and Weld lab personnel.
  • Work with R&D and QA during new assay development for SOP production.
  • Project Name Support and Implementation of Oracle CRM for Qantas Airways Ltd.
  • Developed QA standards and methodologies to be followed for testing.
  • Mentored QA resources to handle testing in more efficient manner.
  • Followed up on End User Acceptance for QA and improvement.
  • Participated in External Audits conducted by the LRQA.
  • Perform 360 degree coaching and QC/QA audit skills.
  • Review Preventive Medicine and KBR QA/QC Inspections.
  • Perform internal audits with QA department.
  • Performed Quality Assurance (QA) and User Acceptance Testing (UAT) on final client deliverables.
  • key responsibility was to build out a consolidated IT Quality Assurance (QA) function.
  • Ensured PCI compliance in the Dev/QA lab with all PCI rules.
  • Review QAs and IR Resolutions with MSRs.

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44. Powerpoint

low Demand
Here's how Powerpoint is used in Service Lead jobs:
  • Developed a PowerPoint presentation as a part of presentation.
  • Assisted with visual communication tools utilizing MS PowerPoint presentations.
  • Prepared weekly PowerPoint presentation of creative liturgy for worship.
  • Developed style guide and PowerPoint presentations.
  • Developed KPI's out of Remedy and presented them using MS Excel and MS PowerPoint.
  • Created a PowerPoint for SWSS-FAJ users on the SWSS/Bridges Interface.
  • Utilize MS Access, Excel, Word, and PowerPoint; Remedy 4 and 7.6.
  • Skilled in the use of word, outlook, excel and powerpoint.
  • Advance knowledge of Microsoft Word, Microsoft PowerPoint and Microsoft Excel.

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45. Monthly Reports

low Demand
Here's how Monthly Reports is used in Service Lead jobs:
  • Created advanced presentations and monthly reports for analysis and trending which allowed leadership to make timely, data-driven decisions.
  • Produced monthly reports providing cost analysis, critical path analysis.
  • Concluded fiscal monthly reports for Services and Take-Home products
  • Directed inmates, completed performance appraisals, prepared payroll along with daily, weekly and monthly reports.
  • Oversee reporting by compiling, reconciling, and generating daily, weekly, and monthly reports.
  • Monitor and track company objectives by reviewing monthly reports related to sales growth and client experiences.
  • Advised management and account teams on delivery status, problem resolution, and monthly reports.
  • Compile daily, weekly and monthly reports for departmental trades, Site Management and government.
  • Tracked, researched, collected, correlated and analyzed data to compile monthly reports.
  • Performed administrative duties of sending out daily, weekly, and monthly reports.
  • Identified system weaknesses by reviewing daily, weekly, and monthly reports.
  • Prepared payroll, along with daily, weekly and monthly reports.
  • Develop and maintain monthly reports for client monthly meetings as necessary.
  • Recorded advanced metrics for department monthly reports and billable requests.
  • Generate daily and monthly reports; process vendor billing.
  • Prepared and submitted daily, weekly and monthly reports.
  • Compiled daily and monthly reports for the department.
  • Assist Manager with processing of monthly reports.
  • Distribute and audit monthly reports.
  • Manage all operations Process daily, weekly and monthly reports Hiring and training and coaching tellers Researching outages of tellers Customer service

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46. Performance Reviews

low Demand
Here's how Performance Reviews is used in Service Lead jobs:
  • Maintained records for representatives used for performance reviews.
  • Performed site assessments and individual performance reviews.
  • Provided performance reviews, recommended career development, and created training schedule for site CSC staff for Hopewell and Cedar Creek.
  • Supervised 80 Doping Control Officers (DCO), executed field observations for training/quality assurance to complete bi-annual performance reviews.
  • Completed and delivered performance reviews for 3 tellers on a quarterly basis.
  • Perform bi-annual performance reviews, and provide training where necessary.
  • Maintained internal files and records associated with the performance reviews.
  • Created and conveyed monthly performance reviews to individual employees.
  • Handle the task of conducting periodic performance reviews.
  • Provide input into performance reviews of staff.
  • Key Results: Hire and conduct performance reviews and provides performance counseling as needed.
  • Give input to subordinates work performance reviews.

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47. Itil

low Demand
Here's how Itil is used in Service Lead jobs:
  • Company currently focusing to build Automated Production Service strategy accommodating Incident-Problem-Change Management inline with ITIL Standard.
  • Recommended several ITIL solutions as part of an automotive clients strategic planning sessions to standardize their critical IT processes and procedures.
  • Achieved 8% cycle time reduction by applying a combination of Lean, ITIL v3, and Agile best practices.3.
  • Contributed directly to transition of Incident and Problem Management from IBM to newly formed ING team utilizing ITIL standards.
  • Reduced operating expenses by identifying and engaging employees to use common, best practice ITIL methodologies.
  • Led the implementation of ITILv3 Service Management Process Deployment effort across the ELC organization.
  • Spearheaded initiative to in source Change Control from IBM to ITIL standards based process.
  • Advocated and gained approval from management to train 100 resources on ITIL standards.
  • Direct and manage ITIL Service Management transitions for various Fortune 500 corporations.
  • Created, updated, and implemented processes of procedure per ITIL standards.
  • Drafted and maintained ITILv3 based Operating Procedures for all Messaging Services.
  • Utilize MOF and ITIL frameworks in daily operation of shift.
  • Helped Rohm & Haas to Institute standards for Change, Incident and Problem Management based on ITIL best practices.
  • Qualified business impact of major incidents based on ITIL and client's incident criteria to minimizedowntime.
  • Streamlined and restructured ITIL processes, providing great efficiencies and driving integration between services.
  • Train Tier-2staff on ITIL methodologies (i.e.
  • Managed services in the telecommunications industry.ITIL compliant advanced services offering.Account management.Supervisory experience over entry-level employees and tier 1-3 engineers.

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48. Active Directory

low Demand
Here's how Active Directory is used in Service Lead jobs:
  • Develop and document business-approved processes for Active Directory services, including change management and technical processes.
  • Worked with Xerox engineers to optimize printer administration using Web and Active Directory.
  • Created/Maintained User and computer accounts in Active Directory.
  • Perform account administration for several applications including AD (Active Directory) which entails creating, modifying and deleting user accounts.
  • Performed CAC card registrations, account resets, unlocks, and user profile maintenance in Active Directory.
  • Investigated group or user permissions granted within Active Directory to assist in issue resolution.
  • Managed user accounts with Active Directory and worked tickets using BMC Remedy ticketing system.
  • Configure Active Directory user accounts and use Windows Virtual PC Environment for testing.
  • Create customer service accounts in Active Directory and Active Roles and Services.
  • Designed and implemented Active Directory on Windows 2003.
  • Create Microsoft Active Directory Users and Computers.
  • Manage Active Directory and replication between sites.
  • Maintain Active Directory and Group Policies.
  • Administer Active Directory and DNS.
  • Assisted in planning and deploying MS Windows 2000 Active Directory and a new network infrastructure from a previous Windows NT environment.

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49. Action Plans

low Demand
Here's how Action Plans is used in Service Lead jobs:
  • Build Capability- Partner with SM/AM to execute action plans that optimize results and ensure effective execution of all operational activity.
  • Gather and analyze customer satisfaction survey results and develops action plans to improve customer experience.
  • Completed performance corrective action plans and coached employees on performance or behavior opportunities.
  • Assisted in developing solutions and implementing action plans for improvement within the department.
  • Created and executed highly effective action plans to mitigate failed customer interactions.
  • Completed EVS quality assessments and action plans to provide optimal environmental service.
  • Conducted weekly conference calls with district employees that fell below performance standards for coaching and development of individualized action plans.
  • Identify barriers to productivity and create action plans in the areas of customer handling, technology, and departmental flow.
  • Prioritize opportunity base on data analysis as well as wisdom and experience; Develops routines and action plans.
  • Identify trends in team's performance and work with adjusters on action plans to positively impact results.
  • Help develop action plans to assist team members (representatives within Molina) reach their performance expectations.
  • Implemented action plans to ensure team achieves specific goals, performance guarantees, and corporate metrics.
  • Implement action plans to enhance client interactions with all branch associates to provide Great Banking Experience.
  • Handled all Employee Relations issues such as corrective action plans, employee warnings and firings.
  • Completed Action Plans on all workers who needed improvement with their job skills.
  • Develop performance action plans that lead to positive operations and sales results.
  • Developed and distributed monthly quality and compliance reports with action plans.
  • Created specific action plans to drive consistent performance across all teams.
  • Created and implemented successful ramp up and action plans.
  • Developed contracting "value proposition" template to define action plans and conversion strategies.

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50. New Associates

low Demand
Here's how New Associates is used in Service Lead jobs:
  • Trained and mentored new managers, new associates and was the subject matter expert in several areas supporting multiple regions.
  • Participated in the interview and hiring process of new associates as well as the review process for existing associates.
  • Train new associates, assign hand radios, computers, tools and filled out work orders for defective service trucks
  • Supervised kitchen staff during peak business hours, scheduled kitchen staff, and trained new associates.
  • Lead in training new associates with customer service, software knowledge and sale goal expectations
  • Train new Bankruptcy Specialist and monitor progress of training of new associates.
  • Help train new associates on everyday tasks involved with the service case.
  • Recruit, interview on board and coach and train new associates.
  • Trained 4 new associates in teller role and coordinated mentoring sessions.
  • Trained new associates on daily kitchen duties and food safety.
  • Provided training to new associates and mentored them.
  • Run a cash drawer, mentor new associates.
  • Conducted training in Sabre for all new associates.
  • Interviewed and trained new associates.
  • Price changes Assisting manager in any leadership roles; training new associates Placing weekly orders for seafood department
  • Trained and mentored new Associates.Agency Service Representative 1998 - 1999 - Processed commercial insurance policies through collaboration with agents and underwriters.

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20 Most Common Skill for a Service Lead

Customer Service28.9%
Safety Procedures16.4%
Food Safety9.9%
Service Delivery6.9%
Food Preparation5.4%
Ensure Compliance3.6%
Service Desk3.1%
Front End2.9%

Typical Skill-Sets Required For A Service Lead

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
22.2%
22.2%
2
2
Safety Procedures
Safety Procedures
12.6%
12.6%
3
3
Food Safety
Food Safety
7.6%
7.6%
4
4
Service Delivery
Service Delivery
5.3%
5.3%
5
5
Food Preparation
Food Preparation
4.2%
4.2%
6
6
Ensure Compliance
Ensure Compliance
2.8%
2.8%
7
7
Service Desk
Service Desk
2.4%
2.4%
8
8
Front End
Front End
2.2%
2.2%
9
9
SLA
SLA
1.8%
1.8%
10
10
Phone Calls
Phone Calls
1.7%
1.7%
11
11
Community Service
Community Service
1.7%
1.7%
12
12
Staff Members
Staff Members
1.6%
1.6%
13
13
Project Management
Project Management
1.4%
1.4%
14
14
Customer Complaints
Customer Complaints
1.4%
1.4%
15
15
Daily Operations
Daily Operations
1.4%
1.4%
16
16
Data Entry
Data Entry
1.4%
1.4%
17
17
Sales Process
Sales Process
1.4%
1.4%
18
18
Special Events
Special Events
1.3%
1.3%
19
19
Internal Controls
Internal Controls
1.2%
1.2%
20
20
Sales Goals
Sales Goals
1.2%
1.2%
21
21
Company Policies
Company Policies
1.1%
1.1%
22
22
Troubleshoot
Troubleshoot
1.1%
1.1%
23
23
Technical Support
Technical Support
1%
1%
24
24
HR
HR
0.9%
0.9%
25
25
Operational Performance
Operational Performance
0.9%
0.9%
26
26
Company Standards
Company Standards
0.9%
0.9%
27
27
Service Projects
Service Projects
0.9%
0.9%
28
28
Inventory Control
Inventory Control
0.9%
0.9%
29
29
Sales Floor
Sales Floor
0.8%
0.8%
30
30
Operational Changes
Operational Changes
0.8%
0.8%
31
31
Updates
Updates
0.8%
0.8%
32
32
Client Service
Client Service
0.8%
0.8%
33
33
Product Knowledge
Product Knowledge
0.8%
0.8%
34
34
Business Development
Business Development
0.8%
0.8%
35
35
Direct Reports
Direct Reports
0.7%
0.7%
36
36
Special Projects
Special Projects
0.7%
0.7%
37
37
Service Quality
Service Quality
0.7%
0.7%
38
38
POS
POS
0.7%
0.7%
39
39
Process Improvement
Process Improvement
0.7%
0.7%
40
40
Service Standards
Service Standards
0.7%
0.7%
41
41
High Volume
High Volume
0.7%
0.7%
42
42
Service Department
Service Department
0.7%
0.7%
43
43
QA
QA
0.6%
0.6%
44
44
Powerpoint
Powerpoint
0.6%
0.6%
45
45
Monthly Reports
Monthly Reports
0.6%
0.6%
46
46
Performance Reviews
Performance Reviews
0.6%
0.6%
47
47
Itil
Itil
0.6%
0.6%
48
48
Active Directory
Active Directory
0.6%
0.6%
49
49
Action Plans
Action Plans
0.6%
0.6%
50
50
New Associates
New Associates
0.5%
0.5%

19,972 Service Lead Jobs

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