Service Lead Work From Home jobs

At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies-ranging from industrial chemical manufacturers to global food ingredient providers-to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products-we create solutions that strengthen client-customer relationships and build lasting success. The Customer Service Manager is responsible for overseeing and managing the customer service department to ensure exceptional customer experiences. This role involves developing and implementing strategies to enhance customer satisfaction, leading a team of customer service representatives, and collaborating with other departments to improve overall customer support processes. FLSA Classification Exempt Reports to VP, Operations Essential Job Duties Lead, coach, and mentor a team of customer service representatives Foster a positive and collaborative team culture, encouraging continuous improvement Develop and implement strategies to enhance overall customer satisfaction Analyze customer feedback and implement improvements based on findings Evaluate and streamline customer service processes to improve efficiency and effectiveness Work closely with cross-functional teams to address customer issues and implement solutions Provide ongoing training to customer service representatives to ensure a high level of product and service knowledge Identify training needs and develop programs to address skill gaps Establish key performance indicators (KPIs) and monitor team performance against set benchmarks Conduct regular performance reviews and provide constructive feedback to team members Allocate resources efficiently to meet customer service goals Manage staffing levels to ensure adequate coverage during peak periods Liaise with other departments to address customer issues and improve overall customer experience Communicate effectively with customers and internal stakeholders to resolve complex issues Ensure that the customer service team complies with company policies, procedures, and industry regulations Basic Qualifications Bachelor's degree in business administration or management with relevant work experience in a customer service role Proven experience working as a Customer Service Lead, Retail Manager or Assistant Manager, required Proven experience in a people management role, with a track record of success in leading and developing high-performing teams Intermediate proficiency using Microsoft Office Suite is required. Experience with CRM software and/or D365, a plus! Excellent verbal and written communication skills to ensure effective communication with direct reports, customers, and internal teams Demonstrated ability to effectively collaborate with internal and external teams across different departments to achieve common objectives Strong analytical and problem-solving skills to identify issues, develop solutions, and make data-driven decisions Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company Ability to multitask and prioritize tasks in a fast-paced environment Strong team player; motivated and extremely customer centric Benefits: We offer competitive benefits: 2 medical plan offering generous employer contributions, 100% employer paid dental, and vision for employees, a 401k with company match, free parking options, and paid holidays, vacation & sick time! Location & Commitments Full-time, permanent Reports to office HQ in Bellevue, WA Work Schedule: 4 days in-office, 1 day work from home Physical Demands Must be able to remain in a stationary position Must be able to operate a computer Travel Required Minimal (up to 10%) Equal Employment Opportunity Statement It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. "#LI-DNI" Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? What's the position? We are seeking a highly experienced Director of Customer Verification & KYC to lead and oversee our operations in a fast paced, dynamic and highly regulated online gambling environment. The successful candidate will be responsible for developing and executing customer verification and KYC strategies, ensuring regulatory compliance, mitigating risk, and enhancing customer onboarding processes while maintaining a seamless user experience. Key Responsibilities KYC Strategy & Leadership: Develop and implement KYC policies, procedures, and frameworks aligned with regulatory requirements, industry and business best practices. Customer Onboarding & Verification: Oversee the KYC process, including identity verification, manual document review, and risk assessment, ensuring compliance, optimizing and delivering a sector leading user experience. Technology & Automation: Drive the adoption of AI-driven and automated KYC solutions to improve efficiency and accuracy in customer verification and risk scoring. Regulatory Compliance: Ensure adherence to AML (Anti-Money Laundering), CTF (Counter-Terrorist Financing), and customer verification regulations in all operational jurisdictions. Maintain up-to-date knowledge of regulatory changes, propose and implement necessary changes. Risk Management: working closely with fraud prevention and payments teams to identify and mitigate risk, and aide in the development of effective fraud detection mechanisms., Cross-functional Collaboration: Work closely with compliance, product, and customer support teams. Reporting & Auditing: Develop and present detailed KYC reports and performance metrics to senior management and regulatory bodies as required. Training & Development: Lead a large team of customer verification and KYC professionals, providing guidance, training, and professional development opportunities. Third-Party Vendor Management: Assist with selection and relationship management of external KYC providers, ensuring effective service delivery and compliance. What are we looking for? Proven experience in an operational leadership role, within the online gambling, gaming, or fintech sectors. Strong understanding of global regulatory frameworks Experience in implementing and managing automated KYC products and solutions Exceptional analytical and problem-solving skills with a data-driven approach. Ability to lead, motivate, and develop a high-performing teams. Experience within a high-volume call centre environment, scheduling, forecasting and crisis management methodologies Excellent communication skills with the ability to engage effectively with regulators, auditors, and internal stakeholders. Preferred Skills Familiarity with responsible gaming frameworks and customer protection policies. Experience working in multiple jurisdictions with varying regulatory requirements. What's in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Remote working Startup culture backed by a secure, global brand Roster of uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

EM3 is a global leader in innovative energy management solutions, dedicated to enhancing the energy performance of industrial manufacturing facilities. As an integral part of the SHV Energy Group, which comprises over 17,000 employees worldwide, EM3 brings unparalleled expertise and a commitment to excellence. Over the past two years, we have successfully delivered our cutting-edge energy management services to large industrial sites in 24 different countries. At the heart of EM3 are our core values of integrity, trust, curiosity, inclusivity and passion. These principles guide every aspect of our operations, fostering a dynamic, respectful, and forward-thinking work environment. Our mission extends beyond mere business success; we are deeply committed to reducing the environmental impact of large industries and mitigating global warming emissions. EM3 is a dynamic and rapidly expanding company where every day brings new inspiration to create a better tomorrow for future generations. Our team is driven by the collective goal of achieving a sustainable future, making a meaningful difference in the world through our innovative energy solutions. We are currently recruiting an experienced Energy Management Consultancy Supervisor based in Chicago, US. The successful candidate will lead teams in planning and carrying out technical energy audits, surveys and projects to make energy use more efficient and improve utility systems at Industrial Manufacturing sites in the Food, Dairy, Pharmaceutical, Bio-pharmaceutical and Healthcare industries. Role Responsibilities & Description: Reporting to the General Manager, your role involves managing a Energy Consultancy team that provides energy management services and developing energy efficiency solutions for large-scale manufacturing facilities, from the early conceptual stage and supporting through detailed design to implementation. You will collaborate with engineers and project managers to facilitate project implementation across industrial manufacturing sites. The systems in which we implement energy performance improvements include Chillers, Refrigeration, Heat Pumps, Combined Heat & Power, Heat Recovery, HVAC, Steam and Hot Water Systems and process technologies including Utilities Plant Room design. Primary Tasks and Responsibilities: · Lead a team of Energy Engineers delivering multiple projects. · Build and maintain strong relationships with clients and stakeholders. · Support the development of junior engineers through training, coaching, and mentoring. · Managing project delivery including resources, timeline, budget and quality. · Lead/support technical energy audits, surveys, and assist in project implementation on industrial sites. · Implement energy performance improvements in systems including Chillers, Refrigeration, Heat Pumps, Steam, HVAC, and process technologies. · Carry out energy opportunities surveys and prepare energy consumption calculations. · Develop decarbonisation strategies for clients in line with legislative and corporate requirements. · Provide top-level financial justifications for various projects. · Identify anomalies and opportunities in energy consumption profiles. · Develop identified opportunities into concepts and present reports to client organizations. · Optimize existing energy infrastructure and review alternative/renewable energy feasibility. · Measurement & Verification of energy reductions · Coordinate the delivery of project, consultancy, and engineering services for our clients. Requirements: The ideal candidate will have experience in the design, and project implementation of Utilities systems including either HVAC, cooling process and refrigeration, steam / hot water, heat pumps and heat recovery, CHP, renewables. Other requirements include: · University Honours Degree in Engineering or equivalent. · Min 4+ years relevant experience. · Experience with industrial facilities such as Dairy, Nutrition, Pharma, Biopharma & Medical Device manufacturing facilities. · Ability to identify and quantify energy-saving opportunities in the industrial and commercial sectors. Strong knowledge of ISO 50001. · Strong supervisory and/or management experience is required. · Proven ability to Supervise or Manage a team. · Knowledge and experience in energy auditing, energy consumption forecasting, and energy modelling. · CEA/CEM or equivalent an advantage. Professional Engineering Licence (PE) · A strong sense of ownership and responsibility for tasks/projects. · The ability to lead, use initiative and be self-motivated. · Good working knowledge of MS office applications, including Word, Excel, PowerPoint, Outlook. · Full Driving Licence required. · EUETS experience an advantage. · Good knowledge of IPMVP. · Good working knowledge of environment, health and safety legislation requirements. Offer Details: · Competitive Salary · Company Bonus Structure · Paid Time Off · Healthcare Plan · 401K Retirement Plan · Flexible work schedule with work-from-home opportunities. · A focus on learning and development for all employees. · Health & Well-being programs · Career Opportunities · Opportunities to travel. Early Finish Fridays · Professional Body Membership · Employee Referral Programme · Sports and Social events · Diversity of Work & World-Class Energy Engineering Experience and much more! Travel Requirement: 20% Join EM3 and be part of our mission to create a sustainable future by reducing the environmental impact of industrial manufacturing facilities. Apply now to embark on an exciting and rewarding career with us. EM3 is an equal opportunity employer, welcoming candidates from all backgrounds and experiences.

Ultimate Staffing is actively seeking an experienced Service Manager to join a dynamic team in Chula Vista. The ideal candidate will be responsible for managing the overall client experience, ensuring that customer expectations are consistently met, and identifying opportunities for service improvement. Hours: Mon - Fri 8am -5pm Onsite with opportunity to work from home 2/days per week Pay Rate: Depends on industry related experience, $75k - $85k Responsibilities Manage client experience to ensure satisfaction and retention. Work collaboratively with clients, vendors, and staff to plan and organize events. Track Key Performance Indicators (KPIs) to ensure meeting customer expectations and look for opportunities to improve. Respond promptly to messages from customers, vendors, and other partners as needed. Oversee the department budget to ensure financial efficiency. Coach and develop the service team to maintain high standards of customer service. Plan and assist with events for the organization, ensuring smooth execution. Manage and solicit customer feedback to continuously improve service offerings. Qualifications Bachelors degree 3+ years experience in Athletic of related industry Proven experience in a service management role or customer service. Strong leadership skills with the ability to coach and develop a team. Excellent communication and organizational skills. Ability to manage budgets and track KPIs effectively. Proficiency in planning and organizing events. Ability to handle customer feedback positively and implement improvements. Benefits Details regarding benefits will be provided to shortlisted candidates. Additional Details The salary range for this position is $75,000 to $85,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

starrdesign, an award-winning small design firm based in Charlotte, is looking to hire a design oriented Senior Project Manager / Architect. The ideal candidate will have at least 10 years' commercial design experience (restaurants, hospitality or retail preferred), licensure, and a working knowledge of Revit. Personal attributes include curiosity, organization, multi-tasker and a passion for restaurant / food design. This position will work collaboratively as an integral member of our design team to create and refine restaurant concepts including design presentations, client relationships, project management, and construction documents, while leading our building design, architectural & construction administration efforts. We are a multi-disciplinary team that specializes in architecture, interiors, graphics, foodservice consulting and branding primarily for the restaurant industry. Our small firm takes a highly collaborative approach rather than working in silos. Our projects are spread out across the country and around the world. We are looking for authentic, responsible, exceptional people that are fully invested in both team growth and creating quality projects that share our passion for food, restaurants, and design. We provide competitive, above average compensation & benefits and are looking for the right fit more than the right experience. starrdesign offers an open and collaborative work environment with a fantastic team that supports everyone's professional development and career growth. Our office is tied together by positive outlooks, good humor, and a willingness to embrace change. We believe that great design starts with exceptional people - and we are looking for those exceptional people with diverse skill sets, dedication, and great attitudes. We have a hybrid work structure split between working from home and working in the office in Charlotte, NC. What you'll do · Work collaboratively with our clients and lead a multi-disciplinary project team to help our clients design and scale their brands with confidence. You'll take project and client relationship from concept design through construction documents and construction administration · Assist in putting together full construction documents including coordinating structural, PM&E, food service equipment, lighting, and other engineering consultants · Perform Construction Administration on your projects · Continue to manage & strengthen existing client relationships & help to build new ones · Work with our principal and CFO to track project quality and financial performance

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices. Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients. As a Customer Service Coordinator, you will be responsible for working with assigned clients in tracking shipments, providing status updates, and general account support. Partnering with our Sales, Sales Support, and Operations teams, you will assist in elevating our customer experience! Requirements: Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role. Previous experience using the ERP system, CargoWise One, is required. Previous experience updating or negotiating client rates is required. Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel. Clear and effective communication skills. Responsibilities: Update NSA and VIP account rates to secure new bookings/shipments. Validate and confirm all ocean/trucking/rail/air shipment bookings. Manage shipments from origin to final destination to ensure customer satisfaction. Provide shipment updates to clients including location tracing, pickup numbers, estimated time of arrivals, and last free day notices. Build customer relationships and provide excellent customer service. Manage daily emails/phone calls from customers and other OEC offices regarding shipment details. Relay customer inquiries to the appropriate departments and provide the customer answers. Use daily customer service reports to ensure all release requirements have been met before containers arrive at their final destination. Salary: $22-$28/hour dependent on transferable experience and education level. Benefits: Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group. 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time. Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance. 401K retirement plan with 3% company match. Discounted pet insurance - woof! woof! meow! Annual performance bonus and mid-year reviews for salary increases. Education: Bachelor's degree or higher is preferred. OEC Group is an Equal Opportunity Employer

SummaryAs Manager, Customer Engagement and Insights, you will be responsible for the strategic oversight, execution, and performance of PureWick™ direct-to-consumer Customer Relationship Management. This individual must have the ability to build, manage, and optimize an end-to-end CRM program across e-mail, text, surveys, chat, and emerging digital tools. This role requires expertise in the creation and management of CRM programs and customer journeys across lead nurture, customer retention, and overall experience across the customer lifecycle. This role will require daily collaboration with marketing, sales and customer service resources, business owners, IT, analytics, and finance teams. Experience with journey automation, cohort and segment management, deliverability, reporting & analytics, attribution, testing, and campaign setup are required. Experience with subscription programs is preferred. This role will be responsible for multiple customer segments and touchpoints requiring different levels of interaction, complexity, and measures of success.Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. BD Home Care Business The Home Care business within BD is unique in that it can manufacture products for consumers in the home and service them through our medical distribution subsidiary, Liberator Medical. This business unit engages with a variety of stakeholders that range from B2B2C and leverages omni-channels to drive awareness, engagement, conversion, and retention of our customers. The mission of the Home Care business is to deliver clinically superior solutions for people with chronic bladder conditions in their pursuit of normality and independence. Solutions include both products and services to support customers through their entire journey. Key Responsibilities: Responsible for the creation and optimization of the communication strategy and execution for marketing and transactional communications across the customer lifecycle Manages a variety of nurture, retention, survey, customer support and transactional communications across Salesforce Marketing Cloud, focusing on delivering positive improvements to program KPI including conversion and lifetime value (LTV), as well as standard CRM engagement metrics Drives increases in deliverability, sender score, and customer satisfaction Drives improvements in KPI monitoring and analytics programs across the full lifecycle of the customer's experience Manages copy and creative execution in partnership with marketing, design, and development resources Supports copy and creative approval with internal stakeholders including marketing team, legal, and privacy Collaborates with digital and phone sales and customer service channels to ensure a holistic approach to driving improvements in conversion, LTV, and customer satisfaction Monitors and reports on analytics across the customer journey to ensure business health Collaborates with marketing team members and cross-functional stakeholders to drive positive business outcomes through new tests, feature, initiative, and product/service launches Communicates and advocates for new initiatives and enhancements to existing programs Has a deep understanding of key innovations and consistently leverages e-commerce and direct-to-consumer best practices Partners with data and analytics teams to understand KPIs, ensuring proper data are in place to measure performance and drive positive business outcomes About you: To be successful in this role, you will possess: Minimum bachelor's degree required, MBA preferred Minimum 5+ years of experience managing end-to-end CRM programs across e-mail, text, surveys and other digital communication tools Minimum 5+ years of experience working in a performance-minded e-commerce and phone-based sales operation with full visibility and management of end-to-end customer journey and KPI Has effectively managed a variety of CRM tools and platforms, with Salesforce Marketing and Health Cloud experience preferred Takes a customer-first approach to providing clear, compelling communications to support customers along their purchase and post-purchase journey Demonstrates an understanding of the customer's POV, allowing them to solve for pain points and increase customer satisfaction Has an “always optimizing” approach and is consistently looking to improve program KPI through testing and innovation Has a high level of comfort working with business stakeholders and cross-functional teams to solve problems through collaboration and problem-solving Is a strong written, verbal, and visual communicator with the capability to synthesize data across a variety of sources into clear, actionable next steps for the business Demonstrates a consultative approach to problem solving Can serve as the PM and manage projects end to end successfully Can build business cases to support key initiatives to obtain approval for funding Experience in Healthcare space preferred Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles. $97,700.00 - 161,100.00 USD Annual For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. #CLOLI Required Skills Optional Skills . Primary Work LocationUSA GA - Covington BMDAdditional LocationsUSA CA - San Diego Bldg A&B, USA IL - Vernon Hills, USA MD - Sparks - 7 Loveton Circle, USA NJ - Franklin Lakes, USA TX - San AntonioWork Shift At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary Range Information $97,700.00 - $161,100.00 USD Annual

As Manager, Customer Engagement and Insights, you will be responsible for the strategic oversight, execution, and performance of PureWick direct-to-consumer Customer Relationship Management. This individual must have the ability to build, manage, and optimize an end-to-end CRM program across e-mail, text, surveys, chat, and emerging digital tools. This role requires expertise in the creation and management of CRM programs and customer journeys across lead nurture, customer retention, and overall experience across the customer lifecycle. This role will require daily collaboration with marketing, sales and customer service resources, business owners, IT, analytics, and finance teams. Experience with journey automation, cohort and segment management, deliverability, reporting & analytics, attribution, testing, and campaign setup are required. Experience with subscription programs is preferred. This role will be responsible for multiple customer segments and touchpoints requiring different levels of interaction, complexity, and measures of success. **Job Description** We are **the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us. **BD Home Care Business** The Home Care business within BD is unique in that it can manufacture products for consumers in the home and service them through our medical distribution subsidiary, Liberator Medical. This business unit engages with a variety of stakeholders that range from B2B2C and leverages omni-channels to drive awareness, engagement, conversion, and retention of our customers. The mission of the Home Care business is to deliver clinically superior solutions for people with chronic bladder conditions in their pursuit of normality and independence. Solutions include both products and services to support customers through their entire journey. **Key Responsibilities:** + Responsible for the creation and optimization of the communication strategy and execution for marketing and transactional communications across the customer lifecycle + Manages a variety of nurture, retention, survey, customer support and transactional communications across Salesforce Marketing Cloud, focusing on delivering positive improvements to program KPI including conversion and lifetime value (LTV), as well as standard CRM engagement metrics + Drives increases in deliverability, sender score, and customer satisfaction + Drives improvements in KPI monitoring and analytics programs across the full lifecycle of the customer's experience + Manages copy and creative execution in partnership with marketing, design, and development resources + Supports copy and creative approval with internal stakeholders including marketing team, legal, and privacy + Collaborates with digital and phone sales and customer service channels to ensure a holistic approach to driving improvements in conversion, LTV, and customer satisfaction + Monitors and reports on analytics across the customer journey to ensure business health + Collaborates with marketing team members and cross-functional stakeholders to drive positive business outcomes through new tests, feature, initiative, and product/service launches + Communicates and advocates for new initiatives and enhancements to existing programs + Has a deep understanding of key innovations and consistently leverages e-commerce and direct-to-consumer best practices + Partners with data and analytics teams to understand KPIs, ensuring proper data are in place to measure performance and drive positive business outcomes **About you:** To be successful in this role, you will possess: + Minimum bachelor's degree required, MBA preferred + Minimum 5+ years of experience managing end-to-end CRM programs across e-mail, text, surveys and other digital communication tools + Minimum 5+ years of experience working in a performance-minded e-commerce and phone-based sales operation with full visibility and management of end-to-end customer journey and KPI + Has effectively managed a variety of CRM tools and platforms, with Salesforce Marketing and Health Cloud experience preferred + Takes a customer-first approach to providing clear, compelling communications to support customers along their purchase and post-purchase journey + Demonstrates an understanding of the customer's POV, allowing them to solve for pain points and increase customer satisfaction + Has an "always optimizing" approach and is consistently looking to improve program KPI through testing and innovation + Has a high level of comfort working with business stakeholders and cross-functional teams to solve problems through collaboration and problem-solving + Is a strong written, verbal, and visual communicator with the capability to synthesize data across a variety of sources into clear, actionable next steps for the business + Demonstrates a consultative approach to problem solving + Can serve as the PM and manage projects end to end successfully + Can build business cases to support key initiatives to obtain approval for funding + Experience in Healthcare space preferred Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles. $97,700.00 - 161,100.00 USD Annual For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. **Why Join Us?** A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. **\#CLOLI** Required Skills Optional Skills . **Primary Work Location** USA GA - Covington BMD **Additional Locations** USA CA - San Diego Bldg A&B, USA IL - Vernon Hills, USA MD - Sparks - 7 Loveton Circle, USA NJ - Franklin Lakes, USA TX - San Antonio **Work Shift** At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (***************************** . Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. **Salary Range Information** $97,700.00 - $161,100.00 USD Annual Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Customer Engagement Strategist The Digital Engagement team's goal is to drive behavior change and enable customers to access the health services they need, when they need them, to optimize health outcomes and lower cost of care. The group is comprised of a cross-functional team of resources with deep domain expertise who leverage the Agile framework to manage healthcare customer communication projects of high value and high potential. The Customer Engagement Strategist is an essential member of the Digital Engagement team and leads enterprise customer communication strategy, including new customer onboarding, feature updates, personalized offers & invitations to join specialty programs. They are responsible for driving behavior change experimentation through highly personalized and targeted communications. As an Engagement Strategist, you will be responsible to: Identify new opportunities as they relate to Digital Engagement team objectives and KPIs. Define customer-centric, data-driven strategies for each opportunity, including use case, targeted population, channel & frequency and measurement plan. Design multichannel campaign workflow and journey. Document scope, lead specific A/B/n tests, own hypotheses and test briefs. Drive end-to-end experiment execution with cross-functional team and maintain cross-functional alignment. Provide strategic direction from concept/test brief to launch/execution plan for the entire team. Manage learnings and insights; apply learnings to existing and future experiments and campaigns. Develop internal documentation and communication, which may involve conducting training sessions. Manage and obtain approvals. Engagement Strategist required skillset: 6+ years experience in leading consumer engagement strategy and design across multiple channels (email, SMS, push, direct mail, agent, web and mobile experiences). Product marketing or customer relationship marketing background. Hands on experience of executing direct to consumer behavior change initiatives. Outstanding verbal and written communication skills and ability to communicate and influence across all levels of organization. Experience leading in Agile and rapid test and learn environment. Experience working with data and analytics teams, for both tactical campaign measurement and strategic planning. Knowledge of behavioral science principles. Excels in an interactive, collaborative environment with multiple matrixed partners. Creative, proactive approach to problem solving with a growth mindset. Preferred skillset: Experience using Confluence, Jira, Figma, Aurelius, and Tableau Experience working with Customer Data Platforms and/or Customer Relationship Management tools such as Teradata, Redpoint Interactive or Braze. Experience working with communications delivery and execution teams. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 124,100 - 206,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Benefits: Opportunity for advancement Competitive salary Flexible schedule Training & development Must be licensed in Maryland. As an Outpatient Therapist at Ellie Mental Health Lutherville Timonium, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination. Ellie was proudly founded on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we've made it our goal to fill the gap and find innovative ways to break down these barriers for the communities we serve. programs. The perfect candidate will share our passion for improving and expanding access to quality mental health care and will thrive in a culture that emphasizes: autonomy, flexibility, creativity, authenticity, humor, compassion, acceptance and determination. Opportunities for individual, family, and group therapy services. Responsibilities and Duties 12 billable hours per week to include a minimum of one full weekend day of at least 6 clients (in person) Evaluate mental health diagnosis, create and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy. Provide compassionate care for clients. Utilize creativity in interventions to help clients achieve and exceed goals. Prepare and submit individual documentation for each session per company guidelines and protocol. Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed. Attend and participate in all trainings. Required Qualifications and Skills Candidates are required to have a master's degree in one of the behavioral sciences or related fields from an accredited college or university and on track to obtain licensure in their designated field. Candidates should be licensed in Maryland (LMSW, LCSW-C, LGPC, LCPC, LCMFT) Required experience with completing intake assessments, treatment plans, and clinical case notes. Ability to demonstrate and model stable, appropriate boundaries with clients. Ability to complete and submit documentation of services and other documents in a timely manner. Comfort and familiarity working with a diverse client base. What we have to offer: Flexible scheduling Continuing education Opportunity to be creative and develop your passion into new programs and services What else you should know: This position is located in Lutherville/Timonium, Maryland, Baltimore Cross Keys or Owings Mills, Maryland. This position will be under the general direction of the Clinical Director. Learn more about our amazing company at ************************* Ellie Family Services, PLLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran by following applicable federal, state and local laws. Ellie Family Services, PLLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Ellie Family Services, PLLP expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Ellie Family Services, PLLP employees to perform their expected job duties is not tolerated. Violation of this policy may lead to progressive coaching up to and including the possibility of termination. Flexible work from home options available. Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways. Don't meet EVERY requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role! Employee Experience We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too! Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers. We have created a culture that reminds us that our employees are our leaders! Company Structure Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.” Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health. In short, we're just people helping people. Wanna join the herd?

ABOUT US Sand Technologies is a global leader in digital transformation, empowering leading organisations and governments worldwide to achieve their digital aspirations. We offer a comprehensive suite of services, including enterprise AI solutions, data science, software engineering, and IoT, delivered from our centres in the Americas, Europe, and Africa. Our training programmes, in partnership with organisations like the Mastercard Foundation, Amazon Web Services, Holberton, and ALX cultivate the next generation of agile digital leaders. Through recent strategic acquisitions, Sand Technologies has further strengthened its capabilities in advanced analytics and intelligent software development, enhancing our ability to solve our clients' most pressing challenges across telecom, utilities, healthcare, and insurance industries. We believe in harnessing technology to deliver real impact and value, helping organisations bridge the gap between their current reality and digital future. KEY RESPONSIBILITIES The Customer Engagement Manager is responsible for leading and managing the delivery of IT/software projects, ensuring that they are completed on time, within budget, and to the highest standards of quality. The ideal candidate will have a proven track record of delivering both simple and complex projects, as well as experience working at both tactical and strategic levels. A technical background and experience with customer-facing roles are essential. Responsibilities: Lead and manage the delivery of IT/software projects from inception to completion; Develop and execute project plans, including timelines, budgets, and resource allocation; Manage project teams and stakeholders, ensuring that everyone is aligned on project goals and expectations; Identify and mitigate project risks and issues; Track project progress and report on status to stakeholders; Ensure that projects are completed on time, within budget, and to the highest standards of quality; Provide technical guidance and support to project teams; Represent the IT/software development department to customers and stakeholders; Develop and maintain relationships with customers and partners. Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field; 7+ years of experience in IT/software project management; Experience delivering both simple and complex projects; Experience working at both tactical and strategic levels; Technical background in IT/software development; several years of experience in customer-facing roles; Strong leadership, communication, and interpersonal skills; Ability to work independently and as part of a team; Ability to manage multiple projects simultaneously; Ability to meet deadlines and deliver results under pressure. Would you like to join us as we work hard, have fun and make history?

Department Customer Employment Type Full Time Location USA, Remote Workplace type Fully remote What you'll be doing What you'll bring to the role Living our Values About Digital Science Digital Science is a technology company working to make research more efficient. We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open and effective. Our portfolio includes admired brands including Altmetric, Dimensions, Figshare, ReadCube, Symplectic, IFI Claims, Writefull, and Overleaf. We believe that together, we can help researchers make a difference.

The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department: Consumer Services Supervisor - School Age 1 (San Fernando Valley) SCOPE: Responsible for ensuring delivery of quality information and services in assigned unit. SUPERVISION: Receives supervision from the Consumer Services Director, provides general supervision to Service Coordinators, Service Coordinator Associates, Secretaries and other assigned staff. EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.) 1. Assigns, reviews and approves work of unit staff members. Advises staff on resolution of complex service issues. 2. Represents the unit and/or company in dealings with service providers, other community and governmental agencies, community groups. 3. Hires, trains, directs, and evaluates unit staff. 4. Provides intra- and inter-departmental leadership in service planning and provision, participates in company management team, may serve as staff support for Board of Trustees' committees and may be assigned to serve as senior staff in supervisor's absence. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge: Developmental disabilities; Regional center (or related company) practices; Computer usage; Management and supervisory principles and practices. Experience with the legal system and related forensic issues, developmental centers, and dual diagnoses inclusive of mental health services/resources preferred. Skills: Decision making; Analysis of complex material; experience with database software; Oral and written presentation; Clear communication of complex material; Staff development and leadership; Working effectively with diverse groups of people. EDUCATION AND EXPERIENCE: Bachelor's Degree in psychology, social work, sociology, or related human services field or in a related field Five years of Regional Center experience Or Master's Degree in psychology, social work, sociology, or related human services field or in a related field Two years of related professional/leadership experience Or Master's Degree in an unrelated field Three to five years of related professional/leadership experience Three years of professional experience should include service coordination at a Regional Center or related experiences Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred. A valid CDL and transportation, or acceptable substitute, required for this position. NLACRC Offers an Excellent Benefits Package: We offer employees a variety of health and dental plans. • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. • Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents • Pre-Tax Flexible Spending Account for eligible health care expenses • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees • No cost Vision plan for employees and eligible dependents • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees • NLACRC offers two (2) deferred compensation plans - 457 and 403(b) • Participate in the Public Service Loan Forgiveness program • Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time • Holidays - NLACRC offers 12 paid holidays throughout the year • Most positions are offered a hybrid - remote option Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. COMPENSATION: This position is exempt. Salary range $84,257.00 - $113,746.96 NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Wilmington, DE Hybrid-three days in-office per week and two days work from home Monday-Friday, 8am-5pm or 9am-6pm CSC's Corporate Transactions team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of corporate transaction filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals. Some of the things you'll be doing: • Create an inspiring team environment with an open communication culture • Develop key performance indicators and set clear team goals • Delegate tasks effectively and set deadlines • Oversee day-to-day operations • Monitor team performance and conduct performance reviews • Handle customer complaints and address escalations with clients • Design and implement process and operational policies • Full spectrum of employee management, development, and training • Motivate team members to achieve objectives • Discover training needs and providing coaching • Listen to team members' feedback and resolve any issues or conflicts • Recognize high performance and rewarding accomplishments • Ensure the highest levels of productivity, service, and client satisfaction levels • Organize team-building activities These are the technical skills, experience, and qualifications that would make someone successful: • 3 years of leadership experience, preferably in a customer service industry • A proven history of successfully mentoring and developing employees • In-depth knowledge of developing and utilizing performance metrics • Proficiency with MS Office, especially Excel • Tremendous written and verbal communication skills • Organizational and time management skills • Decision-making skills • Excellent change management skills • Strong analytical and problem-solving skills • Attention to detail Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.

Requirements Required Qualifications 3-5 years of experience in digital marketing or engagement marketing Proven track record managing social media channels, particularly Instagram Experience with email marketing platforms (HubSpot required, Braze experience a plus) Strong understanding of mobile engagement strategies and SMS marketing Excellent written and verbal communication skills Data-driven mindset with experience in analytics and reporting Desired Skills & Attributes Experience in healthcare or tech industry Knowledge of HIPAA compliance and healthcare marketing regulations Experience managing B2B and B2C communications Project management skills with ability to handle multiple campaigns Creative problem-solving abilities Experience with marketing automation platforms Understanding of customer journey mapping and personalization strategies Salary Description $70,000-$85,000 annually

The Customer Engagement Manager is a key member of our Go to Market organization responsible for educating and empowering our existing SMB customers to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and solution-oriented approaches providing value-based data, best practices, and insights to customers to improve retention and customer experience. This is a full-time position and reports directly to the Manager, Customer Success. Preferred Location This is a remote, home-office role and candidates can be located anywhere in the continental United States. Travel Requirements Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. Essential Functions Build and maintain strong relationships with existing clients to understand their needs, provide support and ensure customer satisfaction Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools Drive ongoing customer engagement through customer journey with intentional outbound touchpoints using customer health indicators and other support tools Develop relationships with customers to uncover potential risk and overcome objections by reinforcing the value of the products they have purchased Serve as the primary point of contact for customers, addressing their inquiries, resolving issues and driving value by using customer analytics and regular review of their accounts Act as a customer advocate within the organization, ensuring that customer feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements - wholly own the customer experience Develop and execute strategic account plans for customers, focusing on objectives, tactics and timeliness to maximize growth and retention Contact and secure upcoming renewals at least 120 days in advance of maturity date Provide training and support to customers on using products or services effectively, utilizing methods such as product demonstrations, training sessions and/or assistance in creating and updating their profile or saved searches Attain all KPIs designed to improve retention, including contact rate, churn, and renewal and retention ratios Follow SOPs for all account interactions within standard CRM systems and other tools Stay up to date of job, product, and industry-related training opportunities Educate and empower clients to take full advantage of product features and updates, guiding them through transitions and helping them integrate changes into their daily operations Leverage data and insights to identify adoption gaps and deliver targeted training, resources, or recommendations to improve engagement and retention Education Requirement High School Diploma or GED Bachelor's degree and/or combination of equivalent work experience preferred Required Experience, Knowledge and Skills 2+ years of relevant sales, account management, or support experience supporting SaaS based software Proficiency in desktop software programs (Word, Excel, PowerPoint) Ability to learn SaaS products Basic construction industry knowledge or ability to learn construction industry knowledge Technical skills Superior personal integrity and ownership of outcomes Exceptional communication skills Relationship building and client-centric skills Ability to coach customers on best practices and uncover pain and solution Empathetic small business growth mindset to identify meaningful opportunities for customers benefit Preferred Experience, Knowledge and Skills Previous CRM or order management experience Bilingual English/Spanish is a huge plus! About Dodge Construction Network Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. Salary Disclosure Base Salary range: $50,000-$65,000 + monthly variable This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Policy Services Supervisor? Globe Life is looking for a Policy Services Supervisor to join the team! In this role, you will be responsible for managing the day-to-day operations to ensure department KPI's are met. They must be able to work well with others while ensuring tasks are being met to achieve team objectives and goals. The supervisor must monitor clerks to provide necessary feedback to ensure company policies and procedures are being met. This is a remote / work from home position. What You Will Do: * Develop a high performing team by coaching, mentoring and training Policy Service Representatives. * Serve as a project manager or subject matter expert for the assigned line of business * Ensure KPI's are met. * Update and analyze daily & monthly reports. * Ensure timecard accuracy and sign off on payroll closing weeks. * Perform QA monitoring to ensure customer & external department satisfaction and accuracy. Also perform side by side nesting and silent monitoring. * Answer questions from staff and provide guidance and feedback. * Resolve escalations professionally. * Review and approve outgoing written communication from clerks to customers. * Ensure adherence to policies for attendance and established policies and procedures. * Create and deliver corrective action as needed for attendance, adherence, and policy violations. * Assist with initial interviews for staff members. * Write and perform annual reviews. * Facilitate team meetings. * Give presentations to Senior and Executive Management regarding department performance and insights * Assist in managing contact center * Keep senior management informed on all issues and problems. * Create ways to optimize procedures and keep staff motivated. * Assist with important department and company initiatives, on an as needed basis. What You Can Bring: * High school diploma or equivalent; Bachelor's degree, preferred. * 4-5 years of relevant management experience. * 3+ years minimum work experience in Policy Services or equivalent work experience. * Documentation of consistently exceptional performance evaluations. * No record of attendance or KPI issues within the last calendar year. * Customer Service Experience with proven experience as a call center supervisor or similar supervisory position. * Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, knowledge of both mainframe & Eservice policy administration systems and general working knowledge of Internet for business use. Ability to learn new computer systems. * Knowledge of performance evaluation procedures. * Outstanding communication and problem-solving skills. * A result oriented and forward-thinking approach. * Ability to work under pressure as well as work well with others. * Ability to multitask and prioritize competing priorities to meet deadlines. * Excellent time management skills, verbal & written communication skills. * Ability to learn and adapt to change quickly. * Superb organizational and leadership skills. * Schedule flexibility to meet call center hours of operation. * Must be dependable and punctual to ensure department and team needs are met. * Must be professional with the ability to maintain confidentiality. Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift. Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life: * Competitive compensation designed to reflect your expertise and contribution. * Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. * Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. * Paid holidays and time off to support a healthy work-life balance. * Parental leave to help our employees welcome their new additions. * Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. * Company-paid counseling for assistance with mental health, stress management, and work-life balance. * Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. * Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters. Location: 3700 S. Stonebridge Dr., McKinney, Texas

America-based candidates only We're here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals - the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM's cover designer. We've grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆 Want to hop on board and help us get to our next destination? Cool, keep reading! Job Description Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion. You will be part of a team of 8. Your role will involve: Offering support to Reedsy users; Reviewing projects submitted on the platform; Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them; Maintaining and update our FAQ based on user feedback and questions; Suggesting product features based on user feedback; and Contributing to maintaining a high NPS (currently at 86!). Requirements Person Specification 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.) Experience automating support processes Great understanding of on-boarding and conversion rate optimization (CRO) techniques Entrepreneurial minded Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling Native-level English speaker Availability to work every other weekend. Bonus Points Previous experience working for a marketplace and/or in a creative industry Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds. A good dose of ambition, a willingness to learn, and a great sense of humor Benefits Work from home; Paid paternal and maternal leave; Reedski, our annual ski trip. Salary range: $25k - $45k

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a Lease-Up Service Supervisor with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to: * Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset. * Manage the completion of all work orders generated from resident requests * Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met * Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives * Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks * Implement and oversee inventory control * Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency * Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance * Prepare and manage the maintenance and capital expense budget for the property * Participate in regional and firm-wide initiatives and assignments * Participate in staff's evaluation process as needed and determined by Supervisor * Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment * Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations * Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets * Provide staff with correct equipment, tools, and training as appropriate to the property * Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling * Adjust and operate the fire alarm and life safety systems * Monitor and manage building energy use and maintain energy management programs * Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues * Ability to troubleshoot standard operations and repair problems with limited supervision * Successful completion of all required training programs within required timeframes * Able to analyze mathematical data related to financial and operational decisions Qualifications Minimum Requirements include: * High school education or equivalent from accredited institution * Two or more years of property maintenance management required * New Development/New Construction experience strongly preferred * Experience with property management software strongly required, Entrata experience a plus * Have or obtain required city and/or government licenses or permits, i.e.: * The EPA certification for refrigerant recycling * Pool & Spa Operator * * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit. * Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances * Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations * Proven ability to train and direct others * Excellent written, verbal and customer service skills * Work indoors approximately 80% of the time and outdoors approximately 20% of the time * Use olfactory, auditory, and visual senses * Lift 25 lbs. or more * Climb up and down stairs and ladders * Access remote work areas and confined spaces (i.e., crawl spaces, roofs) * Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting) * Ability to work an on-call schedule and overtime as business needs deem appropriate * Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays * Compensation: $32/hr - $37.50/hr + bonus Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.