Service liaison representative jobs near me

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Customer Support, Customer Service, Collection Representative Location: Columbus, OH 43219, USA Duration: 12+ Months Contract Pay Range: $20-22.22/hr. Job Description: Provide dedicated one-on-one client support throughout the inheritance process Communicate proactively with clients and beneficiaries via phone and email to ensure transparency and empathy Process and follow up on client service requests to ensure timely and accurate completion Set and manage client expectations in line with internal Service Level Agreements (SLAs) Deliver world-class customer service to internal and external stakeholders Research, resolve, and escalate issues efficiently to ensure client satisfaction About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: * $75-$150 (per 1 hour session) * $300-$750 (multi-session studies) Job Requirements: * Show up at least 10 mins before discussion start time. * Participate by completing written and oral instructions. * Complete written survey provided for each panel. * MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: * Must have either a smartphone with working camera or desktop/laptop with webcam * Must have access to high speed internet connection * Desire to fully participate in one or several of the above topics * Ability to read, understand, and follow oral and written instructions. * Call center representative agent experience is not necessary. Job Benefits: * Flexibility to take part in discussions online or in-person. * No commute needed should you choose to work from home remotely. * No minimum hours. You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. * You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

We're looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Duties: • Distributes all benefit enrollment materials and determines eligibility. • Handle incoming customer service calls • Dispatch incoming customer phone calls • Accept customer calls and return customer • Respond to client requests for coverages while representing their best interests. • Create and explain individualized policies via our Needs Analysis system. • Work and learn from management teams to stay up to date on new products, services, and policies. Job Benefits: • Full training provided • 100% work from home. • Competitive compensation. • Paid weekly along with earned bonuses. • Career advancement opportunities. • Full benefits after 3 months. • Values a healthy work-life balance

At Christian Healthcare Ministries (CHM), we exist to glorify God, show Christian love, and serve members of the Body of Christ by sharing each other's medical bills. The Member Enrollment Representative (MER) plays a vital role in this mission by increasing membership through various communication channels while delivering exceptional member experience. The MER is responsible for converting sales leads into new memberships, guiding prospective members through the enrollment process, and ensuring that every interaction reflects CHM's core values and commitment to service excellence. WHAT WE OFFER Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Professional Development Paid Training ESSENTIAL JOB FUNCTIONS Meet sales targets, goals, and performance expectations. Engage in inbound and outbound phone sales (no cold calling) to assist and guide prospective members through the enrollment process. Establish referrals, build relationships, and develop contacts with potential prospects. Respond promptly and professionally to prospective member calls and inquiries. Ensure delivery of high-quality, Christ-centered service. Address member questions, concerns, and provide thoughtful recommendations. Assist in retaining memberships when appropriate. Respond to emails, calls, and voicemail promptly. Clearly explain CHM guidelines, programs, and options to members. Offer suggestions for improvement to the Member Enrollment Supervisor and Team Leader. Maintain professionalism, empathy, and a positive attitude. Demonstrate strong communication skills in both phone and written correspondence. Uphold CHM's Core Values and Mission Statement in all interactions. Collaborate with other departments, including Member Services, Marketing, and Communications, to ensure seamless member experience. Gain a deep understanding of the Member Enrollment Team's structure and objectives. Input, track, and manage prospects using HubSpot and internal CHM systems. Develop ongoing relationships with prospects through consistent and intentional follow-up. OTHER FUNCTIONS Demonstrate Christian values and adhere to ethical and legal business practices. Support CHM initiatives and departmental goals as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED Prior experience in online or phone-based sales (preferred). College education or equivalent work experience (preferred). Strong verbal and written communication skills, including professional phone and email etiquette. Proficiency in CHM guidelines, programs, and policies (training provided). Competence with Microsoft Office Suite and CRM tools such as HubSpot. Excellent organizational and time management skills with the ability to handle multiple priorities. Self-motivated, collaborative, and committed to teamwork. Strong problem-solving and conflict resolution skills. Willingness to ask questions, seek guidance, and support team initiatives. TRAINING & DEVELOPMENT New representatives will complete a structured training program designed to build a strong understanding of CHM's membership process, communication tools, and ministry values. Ongoing professional development and mentorship opportunities are also provided. WORKING CONDITIONS Must adhere to organizational policies and procedures as outlined in the employee handbook. Occasional travel may be required for ministry or business purposes. Flexibility to work hours between 8:00 a.m. and 6:00 p.m., based on department needs. Requires extended periods of sitting, working on a computer, and communicating by phone or email. Strong reasoning and problem-solving abilities to overcome objections and assist prospective members effectively. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage. Why This Opportunity Stands Out: Paid training + State & Federal licenses (covered) Flexible schedule perfect for travelers or stay-at-home professionals No quotas or income caps Residual income + bonuses + stock options Tax advantages (1099 contractor) We're Looking For: Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access

Buffalo, NY/Rochester, NY/Syracuse, NY (Fully Remote Option Available) Weekend and Evening Shift Availability Preferred Salary Range: $40,000 - $50,000 The Contact Center Representative I delivers courteous and effective service to all Apple Bank clients, including both internal and external customers. This role is responsible for efficiently resolving client issues in accordance with contact center protocols, complaint management procedures, and departmental standards. Additionally, the Representative actively promotes the Bank's full range of products and services to address customers' financial needs, while consistently adhering to call quality metrics and departmental benchmarks for customer interactions. ESSENTIAL DUTIES & RESPONSIBILITIES Deliver outstanding customer service to both external and internal clients, ensuring their financial needs are met. Protect customer accounts and information by maintaining privacy and accuracy; strictly follow call authentication procedures. Adhere to all applicable banking regulations. Identify and escalate calls involving concerns or suspicious activities as appropriate. Recommend solutions to resolve customer issues, ensuring first-call resolution through effective communication with management and relevant partners. Document and address complaints promptly and effectively in accordance with complaint management policies. Complete customer file maintenance, transactions, and requests in line with internal policies and procedures. Maintain adherence to call quality and service standards. Actively participate in call quality reviews and coaching sessions, implementing feedback to achieve or exceed individual and departmental objectives. Inform customers about Apple Bank's range of products and services. Advocate for digital banking solutions to encourage customer self-service. Ensure compliance with call classification wrap-up codes, sales call logging, and Calabrio metadata logging during every customer interaction. Address general inquiries, provide basic ATM and debit card assistance, assist with online banking support, third-party vendor inquiries, and general questions about products and services. Perform additional duties and responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE A high school diploma or GED is required. 0-1 years of experience in a banking environment preferred; call center experience is advantageous, along with familiarity with online banking applications. Strong interpersonal and verbal and written communication skills. Exceptional customer service abilities. Excellent analytical and problem-solving skills. Bilingual proficiency in Spanish is considered an asset. Demonstrates refined telephone etiquette and the capability to deliver consistent service quality under pressure. Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint. Knowledgeable in online and mobile banking platforms as well as bill payment services. Maintains a positive, team-oriented attitude. Capable of efficiently multitasking across various systems. Willingness to work a flexible schedule, including evenings and weekends. Ability to consistently adhere to a set schedule. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

We're seeking motivated individuals with strong people skills to join a well-established supplemental benefits organization that has been serving families for more than 65 years. As our company continues to grow, we're looking for dedicated Benefits Specialists who are driven, reliable, and excited about long-term career potential. Key Responsibilities Provide clear information to clients about their benefit options Address client questions and guide them through their coverage Stay up to date on product offerings and company services Review client needs to help them select cost-effective solutions Qualifications Experience in customer service, sales, or a related field is an asset Strong relationship-building abilities Able to manage multiple tasks and organize work effectively Professional attitude with strong communication skills Confident in both written and verbal communication What We Value Individuals with an entrepreneurial, growth-minded attitude Team-oriented professionals who perform well under pressure Strong communicators who take initiative and maintain professionalism What We Offer Complete, hands-on training Weekly compensation Bonus opportunities Residual income potential Company travel incentives Fully remote work environment If you're looking for a meaningful career with room to grow, apply today to learn more about joining our team.

Job DescriptionPosition Description: ***Great Pay ****Fun Industry *****Supportive Team ******Free Hair Services *******Healthcare benefits ********Standing schedules *********Award-winning Salon **********Full OR Part-time ***********Inclusive Environment Promotions are self-driven and may happen multiple times per year. Preference is given to future cosmetology professionals, but all may apply. Must be available one weekend day. What is a Salon Service LiasonTo understand the job, think receptionist/hostess + retail associate/cashier + communication liaison and hairstyling assistant Requirements: High School Diploma (those without HS diploma or GED can still apply for Guest Service Assistant role) Acceptable background check Able to use point-of-sale software

Hiring Now: Virtual Customer Service Agent - Earn $19+/hr, No Degree Necessary Are you passionate about solving problems and providing outstanding customer service? We're looking for motivated individuals to join our remote team as Virtual Customer Service Agents. This role allows you to assist customers from the comfort of your own home, ensuring each interaction is both effective and enjoyable. Your Role: Resolve customer inquiries and concerns with speed and empathy Manage and resolve issues in a professional manner Communicate clearly and efficiently, both verbally and in writing Display a consistently friendly and engaging demeanor You Should Have: A strong dedication to customer service excellence Superior verbal and written communication skills The ability to manage multiple tasks effectively Technical proficiency with computers and common software platforms What We Offer: The convenience of a remote work setup Flexible scheduling that accommodates your lifestyle Competitive starting pay of $19 per hour with growth potential Career development opportunities in a supportive environment Join Us Today! Additional Information: No previous experience or educational background required. Applicants must have a quiet, professional home workspace and reliable internet. A background check is mandatory for all new hires. We are an equal opportunity employer committed to creating a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Job DescriptionPosition Description: ***Great Pay ****Fun Industry *****Supportive Team ******Free Hair Services *******Healthcare benefits ********Standing schedules *********Award-winning Salon **********Full OR Part-time ***********Inclusive Environment Promotions are self-driven and may happen multiple times per year. Preference is given to future cosmetology professionals, but all may apply. Must be available one weekend day. What is a Salon Service LiasonTo understand the job, think receptionist/hostess + retail associate/cashier + communication liaison and hairstyling assistant Requirements: High School Diploma (those without HS diploma or GED can still apply for Guest Service Assistant role) Active enrollment in a cosmetology program or active cosmetology license Acceptable background check Able to use point-of-sale software

COMPLETE FIRST & FOLLOW THE ONBOARDING STEPS BELOW Answer incoming calls from customers to take orders, answer inquires and questions, handle complaints, troubleshoot problems, and provide product information. Education and Experience high school diploma or equivalent proficient in computer applications knowledge of customer service principles and practices some experience in a call center service MUST HAVE PC/Laptop Headset Hard Wired Internet Pass a background Check ($30) Quite Place To Work BEFORE WE PROCESS YOUR APPLICATION YOU MUST BE ACCEPTED AS AN AGENT WITH OUR COMPANY. TO DO SO PLEASE FOLLOW THE STEPS BELOW ! STEP 1 https://link.arise.com Start your account, when it asks for a referral code- ENTER (3449185) STEP 2 When it asks which contractor type, choose service partner and enter (880541638-FEIN#) Stokes Management & Solutions Once your Approved IT SHOULD SAY PENDING, this will ensure youre registered properly. STEP 3 Text DONE TO 470-227-1699 WITH YOUR FULL NAME YOU WILL THEN BE APPROVED THROUGH THE COMPANY AND CAN PROCEED WITH SIGNING YOUR CONTRACT DOCUMENTS. ONCE DOCUMENTS ARE SIGNED THERE WILL BE A BASIC ASSESSMENT TO COMPLETE (dont let this scare you, its very basic). It will take 24 hours after you have completed your assessment for Arise to link it to your account. VERY IMPORTANT: If you do not have equipment to start, we partner with a company that offers very affordable equipment as well as payment plans. Click the link here to purchase https://wahequipmentsolutions.com/smsstaffing This position is totally REMOTE. Training 2-4 weeks. You must have your own equipment. Background check required, as you will deal with clients personal information. www.sms-staffing.com

CREDIT UNION PROFILE: Del-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 65 years. Del-One strives to be the members' financial partner for life. Del-One staff work as member advocates; learning about their needs and wants and helping them to find ways to reach their financial goals. Del-One is more than just a full-service financial institution with branch locations throughout Delaware. It is an organization that also embraces the community it serves. In addition to being Delaware's largest credit union, Del-One has been recognized as a “Top Workplace” and “Best Credit Union”. Del-One is strategically positioned to deliver on the organization's brand promise of providing value to its membership through innovative product development and exceptional service. Del-One continues to create compelling career and professional development opportunities up and down the organization recognizing the success of the credit union is driven by the engagement and strength of the team. POSITION PURPOSE: Responsible for handling a variety of member service calls in a prompt, professional, and courteous manner. Demonstrate a proactive approach to anticipating and resolving member concerns with the goal of exceeding each member's expectations by addressing member questions and problems regarding a variety of products and services. Completes and maintains related reports, records, and files. Cross sells Credit Union products and services and supports all functions within the Contact Center, advising and advocating for broad needs and interests of Del-One members. Requirements Schedule Please review schedule prior to submitting your application. This schedule cannot be modified: Monday-Thursday 10:00am-4:00pm (Rotating day off during the week) Every Friday (Mandatory) 9:00am-6:00pm Every Saturday(Mandatory, Work from Home) 9:00am-12:00pm ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and professional completion of Contact Center representative functions. Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner. Promptly receives member telephone questions and complaints in a professional manner and understanding how members engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life. Actively and professionally cross sells Credit Union services. Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Contact Center Shift Supervisor, Contact Center Lead and Contact Center Manager. Provides general information to members on Credit Union policies, procedures, and programs; assist members with any issues, questions, problems, or complaints they may have. Performs routine accounts transactions such as, but not limited to, transfers, loan payments, check requests, etc. Maintains and projects the Credit Union's professional reputation and commitment to member service. Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations. Assumes responsibility for establishing and maintaining effective coordination and working relationships with coworkers and with management. Assists Contact Center personnel as required. Keeps supervisor informed of area activities and significant problems. Completes required documents, reports and records accurately and promptly. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned Assists other departments as necessary. Assists in verifying accounts and other member correspondence. Keeps work area clean, secure, and well maintained. PERFORMANCE MEASUREMENTS Contact Center representative functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. Good business relations exist with members. Member problems and complaints are promptly and professionally addressed and resolved. Accurate and complete information about Credit Union products and services is provided to members. Good working relationships and coordination exist with coworkers and with management. Appropriate assistance is provided to Contact Center staff as needed. Supervisor is informed of activities. Required documents, reports, and records are accurate, complete, and timely. The Credit Union's professional reputation is conveyed and maintained. QUALIFICATIONS Education/Certification: High school graduate or equivalent Required Knowledge: General knowledge of Credit Union products, policies, and procedures Basic understanding of loans, payment processes, and interest rates Experience Required: At least 1 year of experience in contact center environment; preferably in a financial institution Skills/Abilities: Proficiency in verbal and written Spanish and English Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our members' financial lives. Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex member problems through creative solutions. Has a commitment to excellent attendance and proven reliability and can work the agreed upon schedule. Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends. Communicates effectively and confidently with all members to make their financial lives better. Has the ability to engage with members - begin a conversation, anticipate questions, actively share information using plain language, build rapport and handle objections. Ability to use a personal computer and related software applications including Microsoft Word or Excel Basic mathematical skills Ability to manage multiple tasks simultaneously Attention to detail PHYSICAL ACTIVITIES AND REQUIREMENTS OF POSITION Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly Average Hearing: Able to hear average or normal conversations and receive ordinary information Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery Physical Strength: Sedentary work; sitting most of the time; exerts up to 10 lbs. of force occasionally WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions MENTAL ACTIVITIES AND REQUIREMENTS OF POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables MATHEMATICS ABILITY: Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; the four basic arithmetic operations with money; and to use decimals to compute ratios and percent LANGUAGE ABILITY: Fluent in written and verbal Spanish and English to support members who speak both languages Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.

Bilingual Spanish, Contact Center Rep Our Bilingual Spanish, Contact Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel. What You Will Be Doing * Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly * Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding clients to specialized Service Representative experts (Tier-2 and above) if needed * Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions * Contributing to the accomplishment of individual, team and First Bank performance goals * Learn internal systems, processes and master quality service standards * Make connections with First Bank team members with whom you will be interacting most frequently * Hours for this position are: Monday, Tuesday, Thursday, Friday and Saturday 9:00 AM - 5:30 PM CST. Note: This position is a remote role, however only applicants in the following states will be considered: MO and IL * High school diploma or general education degree (GED) required * Must be able to communicate verbally and in writing in both Spanish and English. * A minimum of one year client service experience and/or training; or equivalent combination of education and experience * Previous contact call center experience strongly preferred * Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future. Diversity At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you. First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance. This is a fully remote position. The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to, prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the range below. The range is driven by the geographic location of our estimated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance. A reasonable estimate of the current pay is $18.00 - $22.00.

In the heart of AWL, we have our amazing Contact Center Team who helps connect consumers looking for insurance products with licensed insurance agents who can meet their insurance needs and it's all done in real time! You will serve as a concierge for our Insurance Agents and connect interested consumers with ready to assist agents, all in the comfort of your own home. There is NO insurance license required because you are not selling! You will be working Part Time as part of a virtual team, interfacing with other team members as we deliver a positive experience for our consumers. You will experience back-to-back calls, with calls averaging 3 minutes long. You will work on our internally developed platform where you will take calls and read the scripts that appear on the screen. Advancement opportunities throughout all of AWL are available based on high levels of performance and maintaining good attendance. This is an exciting opportunity for passionate individuals who can commit to a set shift, and that want to make extra money from the comfort of their home! You will need to attend two weeks of virtual training. A personal computer with a webcam to complete the first two days of training will be required. You will need to provide your own high-speed internet, ethernet cord, compatible headset, and mouse. AWL will provide you with a laptop. General Responsibilities: Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs. Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met. Help consumers get connected with the right agent and record information about their experience. Remain in frequent communication with leadership. Communicate with your team daily through chat. Does This Describe You: Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice. Comfortable defusing escalated situations, remaining courteous and patient. Competent computer skills. Receptive to coaching. Strong written communication skills. Competent in spelling, grammar, and punctuation. Multi-tasker. Punctual and dependable. Excited about the opportunity to set and achieve goals, contribute ideas, and be part of a supportive team. What you will need for this opportunity: Working USB Headset Working Mouse Highspeed internet (at least 50 mb/s download speed) Ethernet Connection (must be Cat 6 Ethernet cable) Noise free background Virtual Training Additional Requirements: Updated personal laptop or PC, able to support Microsoft Office and Teams downloads (AWL provides login credentials). Working webcam What you need to know: You must reside and work in the state of Texas. You must maintain a quiet background. Background noise is never acceptable on calls. To ensure call quality and to help you be your best, we occasionally complete screenshares to provide you with coaching opportunities. This is a high-volume call center. Calls are around 5 seconds apart. We have multiple shifts to choose from. You will have a SET schedule. Our minimum hours requirement is 20 hours per week. We need to be able to count on you, and maintaining good attendance is required. Our hours of operation are from 7am-8:30pm (M-F), 9am-6pm (Sat) and 11am-6pm (Sun). AWL (AWL Holdings, LLC) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers for the US insurance industry. Our amazing team of over 1,100 talented and successful professionals use internet marketing strategies to turn consumer interest in insurance products into policy sales for the world's largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been a remarkable journey. We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2012, 2013, 2017, 2018, 2019 and 2021 and 2022. AWL fosters a vibrant, dynamic work culture built on trust, data, technology, passion, collaboration and winning, where employees want to engage and be impactful. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs. Candidates must currently live in one of the following states: Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia. Summary The work-from-home Contact Center Representative works in a high-volume, fast-paced environment, handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business. The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is comfortable reading scripts. As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction. Job Requirements Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs. Follow communication scripts and use knowledge of products and services to go off-script when necessary. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards. Five-day work week (full-time). Saturday may be required. Equipment Requirements: Must have a desktop or laptop Access to high-speed internet Dedicated noise-free workspace RAM & CPU: less than 80% usage RAM (physical memory): minimum 8 GB Qualifications Minimum of 2 years of experience providing customer support in a call center or similar environment Minimum of 2 years working from home High School diploma or equivalent Strong experience with technology and proficient with computers, including Google Workplace (formerly G Suite), Google Chrome, and CRM software Strong typing and data entry skills If applying for a bilingual role in Spanish, you must be fluent in speaking, reading, and writing Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice. Strong time management and decision-making skills. Interest in repetitive tasks. Inclusion: It's Simple, We All Belong Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's what Tivly chooses to do.

Harbor Health looking for a personable Health Plan Contact Center Representative to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center. Join Harbor Health as a Health Plan Customer Service Representative to support members and provider inquiries about eligibility, claims, and payer information. This role requires compassion and a commitment to delivering excellent service to those seeking help and guidance. You will collaborate with a supportive team, serve as a resource, and ensure customers and colleagues have a positive experience. Shifts and Business Hours This position is full-time (40 hours/week) with flexible shifts available 7 days a week and during our contact center business hours. Business hours are: Monday - Friday: 6:00am - 8:00pm CT Saturdays - 8:00am - 5:00pm CT Sundays - 9:00am - 12:00 CT Weekday shifts are typically 8 hours. Weekend shifts require a minimum of 4 hours if you are flexing some of your 40 hours outside of the weekday shifts. Your manager will partner with you to determine the shifts that work for you. If there is a business need, there may be opportunities to work overtime. Training & Resources During the first two weeks on the job, Harbor will provide formalized training on systems and specific payer topics to help you succeed in this role. Other on-the-job training will take place during normal business hours. Responsibilities: Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e., benefit and eligibility, billing and payments, authorizations for treatment and explanation of member benefits (EOBs) and provider payments (EOPs). Serve as a resource for other team members or health plan customers. Respond to callers in a friendly and supportive manner with informed responses and next steps. Document call disposition and notes with accuracy and completeness within the system of record. Be an active and empathetic listener, ask appropriate questions to identify the primary reason for the call to provide an accurate and complete response. Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Meet the performance goals established for the position in the areas of efficiency, call quality, provider satisfaction, first call resolution and attendance. Handle protected health information (PHI) with strict confidentiality and diligence, adhering to all privacy protocols and HIPAA regulations. Identify improvement opportunities within the Call Center process. Strong verbal and written communication skills. You will receive rewards and recognition for your performance in a challenging environment that offers clear guidance for success in your role, as well as opportunities to develop skills for other roles you might be interested in. Required Qualifications: High School Diploma / GED 1+ year of customer service call center experience with a payer Familiarity with computer and Windows computer applications, which includes the ability to learn new and complex computer system applications. Familiarity with payer healthcare terminology and documents (EOP/EOB/ID Cards). 1+ year experience with healthcare claims and/or eligibility data including billing and care management information. Preferred Qualifications: Prior experience with processing healthcare claims or enrollment data. Experience using a Call Center and Tracking system. Experience with supporting IFP and/or Commercial paper insurance products Knowledge of MS tools in particular Excel Bilingual (Spanish) proficiency Associates degree Soft Skills: Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product. Strong verbal and written communication skills Ability to manage stressful situations and stay calm to resolve a caller's issue.

Job Title: Contact Center Representative Department: Record Retrieval, Contact Center Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States. Hourly Rate: $12 to $15 (subject to skills and experience) Job Type: Long-term seasonal role Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States. Technical Requirements: Candidates must have high-speed internet with Ethernet, a Windows-based laptop/desktop with video calling capabilities, and their own Windows OS with Windows Professional suite. Job Summary: We are looking for motivated individuals to join our team as Remote Contact Center Representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, ensuring the seamless collection of patient records. Key Responsibilities: Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence. Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication. Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required. Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. Working Hours: Candidates should be available to work 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs, assigned upon completing training. Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity. Call Volume Management: Handle a volume of 60-80 outgoing calls per day effectively. Requirements Qualifications: Experience: Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills. Communication Skills: Excellent communication skills to engage effectively with healthcare providers. Relationship Building: Ability to build and maintain positive relationships with healthcare professionals. Training Availability: Availability to be on video during the training period. Additional Requirements: Attendance and Punctuality: Consistent attendance and punctuality are crucial for performing the role efficiently. Power Backup: Ensure a reliable power backup to avoid disruptions during work hours. High-Speed Internet: Maintain high-speed internet connectivity to perform tasks seamlessly.

Department: Veteran Services Job Status: Full-Time Rate of Pay: $22.71 - 31.04 based on experience JOB SUMMARY: Counsels, advises, and assists veterans and their dependents in obtaining benefits provided for them by County, State, and Federal Law. Acts as an advocate and case manager for veterans in need of such services. Assists the director of the office as needed to advocate, educate and grow the programs for Veterans in Van Buren County. This position reports to the Veterans' Services Director. ABILITIES, KNOWLEDGE, AND SKILLS: Must possess impeccable Customer Service Experience Must possess a thorough knowledge of state and federal laws and regulations governing the provision of veterans' services. Exceptional planning, prioritization and organizational skills accompanied by strong attention to detail. Skilled in preparing and writing reports and presentations. Strong planning, prioritization and organizational skills accompanied by strong attention to detail. Skilled in preparing reports and presentations. Ability to deliver excellent oral and written communication skills in a manner appropriate to the audience. Exceptional interpersonal and problem-solving skills. Proficient with Adobe, MS Word, PowerPoint, Excel, and Outlook. Ability to complete work online, in the field or in a remote environment. Skill in managing a budget. Work independently and with and team. Excellent customer service skills. PRINCIPLE DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Conducts interviews of Veterans and/or their dependents and widows and advises them of their rights under County, State and Federal law. Provides referrals to other agencies to help meet the needs of the clients that cannot be met by the available benefits. Monitors progress of such referrals to ensure services are coordinated and received. Provides assistance and/or files claims for Veterans' benefits. Specifically, VA Health Care, Compensation Claims, Appeals, Aid and Attendance Claims, Care Giver Claims, Dependency and Indemnity Compensation Claims, Burial Services and Pensions. Monitors all claims filed to assure compliance with all State and Federal law. Provides assistance to Veterans and dependents in the preparation and follow-up of applications for State and Federal benefits. Research medical conditions and obtain necessary medical records from physicians to support claims. Obtain necessary financial information and corroborating information as needed. Contact and assist survivors of a deceased veteran in obtaining death information. Apply for benefits such as burial in a national cemetery, burial allowances, government grave marker, government life insurance proceeds and survivor benefits. Advise and assist veterans on all phases of government life insurance. Assist a veteran, or the eligible survivor of a veteran, in obtaining Veterans' Administration home loan benefits. Ensure timelines are met to expedite benefit claims. Assist veterans/dependents in appealing denied claims. Establishes and maintains confidential client files. Develops and maintains professional relationships with local agencies serving Veterans including: Veterans Administration, Senior and Disabled Services, Adult and Family Services, Michigan Department of Veterans Affairs and others service organizations. Maintains current Veterans publications such as Federal, State and County information and instructions and resource material on V.A. Medical Centers, outpatient clinics and their programs. Coordinates with Van Buren County Transit Veterans' transportation program to provide services as needed. Composes correspondence and reports regarding inquiries on other Veterans related matters. Assists with grant submissions and reporting requirements. Orders supplies and services for the Veterans' Services Office. Executes an outreach program to provide services to Veterans and their dependents particularly in senior living/adult care facilities in Van Buren County. Assist in Management of Emotional Support Animal Program. Assist in the management and execution of the Van Buren County Horticulture Program. Assist in the Execution of the Veterans Standdown in the Fall. QUALIFICATIONS / EXPERIENCE: Associates Degree and one to three years of experience in a related field; or an equivalent combination of education and experience in veterans' services, human relations, social service fields or business. Must have a valid driver's license. Service in the Armed Forces of the United States, with a discharge under honorable conditions is preferred. Veterans' Services Officers must complete the National Association of County Veterans' Service Officer training and Department of Veterans' Services certification process within one (1) year of their initial hire date and continuing Education Units (CEU's) every year thereafter. OTHER REQUIREMENTS: Must be willing to travel as needed. Employment is dependent on background check, criminal history, and drug screen. Applicant must complete County application form. SUPERVISORY RESPONSIBILITIES: Direct Reports: None Delegation of Work: Not applicable Supervision Given: Not applicable Reports To: This position reports to the Veterans' Services Director WORK LOCATION AND PHYSICAL DEMANDS: The primary work location is in an office environment. Work may also be done in the community or remotely. Position is physically comfortable; individual has discretion about sitting (80%), walking (10%), and standing, etc. Occasional lifting, pushing, climbing, and pulling may be required of around twenty-five pounds. Occasional evening and/or weekend work may be required. Send Applications To: Van Buren County Administration Building 219 E. Paw Paw Street, Suite 302 Paw Paw, MI 49079 Applications are available from Human Resources Division Phone: ************** Website: ****************************************** Or apply online through our Career Portal! Van Buren County Government is An Equal Opportunity Employer