Top Service Liaison Representative Skills

Below we've compiled a list of the most important skills for a Service Liaison Representative. We ranked the top skills based on the percentage of Service Liaison Representative resumes they appeared on. For example, 33.5% of Service Liaison Representative resumes contained New Customers as a skill. Let's find out what skills a Service Liaison Representative actually needs in order to be successful in the workplace.

The six most common skills found on Service Liaison Representative resumes in 2020. Read below to see the full list.

1. New Customers

high Demand
Here's how New Customers is used in Service Liaison Representative jobs:
  • Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing customers.
  • Cultivated new business development by establishing trusting relationships with new customers and creating new business opportunities with existing clients.
  • Developed and implemented business development and sales strategies to acquire new customers and grow existing accounts.
  • Established accounts for direct new customers in customer master list by providing all necessary information.
  • Created underground residential development wiring schematics for new customers building houses.
  • Developed business relationships with current and new customers to expand business and provide job opportunities to temporary employees.

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2. Military Personnel

high Demand
Here's how Military Personnel is used in Service Liaison Representative jobs:
  • Designed and delivered a series of classes on fiscal responsibility for military personnel.
  • Supervised 25 military personnel and Korean Nationals.
  • Reconciled 1300 current and future year manning authorizations for two medical centers to include military personnel, civilians and contractors.
  • Managed and supervised over 55 military personnel with a yearly budget of over $45 million dollars.
  • Performed supervisory functions for a workforce of up to nine military personnel and two civilian employees.
  • Served 400 soldiers and 5,000 'Intrinsic Action 93' military personnel.

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3. Veterans

high Demand
Here's how Veterans is used in Service Liaison Representative jobs:
  • Worked with student veterans to assist in creating veteran-friendly environment on campus.
  • Assisted incoming veterans with registering for services.
  • Interviewed and counseled veterans in person or via telephone of available benefits including insurance, compensation, loan and education benefits.
  • Stimulated Kansas City metro governments, firms and universities/colleges to become a national leader for Veterans education and employment.
  • Created and presented personalized information sessions to Veterans, Military personnel and participated in military events and career fairs.
  • Collaborated and assisted potential student Veterans to help them navigate through resources/services available to them at a University.

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4. Medical Records

high Demand
Here's how Medical Records is used in Service Liaison Representative jobs:
  • Worked with physicians and branches to obtain needed Medical Records qualifying patient's equipment.
  • Reviewed prior medical records to obtain patients medical history in order to triage.
  • Employed as a provider liaison responsible for training providers and administrative staff to complete military evaluation examinations and electronic medical records.
  • Assisted international patients with translation of complex medical records and services, securing housing and coordinating medical care.
  • Obtained required documentation including insurance verification, authorization and medical records for 40+ clients on daily basis.
  • Maintained confidential patient medical records in accordance with company policies and procedures to adhere to HIPPA requirements.

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5. Client Accounts

high Demand
Here's how Client Accounts is used in Service Liaison Representative jobs:
  • Managed client accounts and property risk management including insurance policies for property.
  • Monitored monthly client accounts remotely.
  • Serviced new and existing client accounts via phone, fax and email inquiries.
  • Managed worldwide client accounts in excess of $100 million.
  • Investigated and corrected errors in company records and client accounts.
  • Developed and serviced over 40 new client accounts each month.

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6. Conference Calls

high Demand
Here's how Conference Calls is used in Service Liaison Representative jobs:
  • Participated in weekly claims conference calls with fiscal intermediaries.
  • Liaised with attorney offices and hosted monthly conference calls that effectuated procedural changes and improved efficiency by addressing inhibiting methods.
  • Conducted presentations, conference calls, meetings and coordinated meeting schedule with departmental decision makers.
  • Cultivated continuous team improvement by leading conference calls regarding high impact common issues.
  • Facilitated and or participated in conference calls relevant to Corporate Accounts.
  • Participated in national and international CAB conference calls and meetings.

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7. Press Releases

average Demand
Here's how Press Releases is used in Service Liaison Representative jobs:
  • Drafted all press releases, op-eds and administered Lujan.house.gov, social media handles.

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8. External Clients

average Demand
Here's how External Clients is used in Service Liaison Representative jobs:
  • Provided support by consulting with internal/external clients to review questions, define and resolve inquiries and supply requested documentation.
  • Suggested innovative methods to streamline processes, decrease business-operating expenses, and increase customer satisfaction for internal and external clients.
  • Excelled at developing positive working relationships with internal and external clients by communicating in a clear and professional manner.
  • Analyzed and researched issues on accounts to determine solutions and communicated resolution to internal and external clients.
  • Processed centralized billing, maintained relationships, and provided outstanding customer service to internal and external clients.
  • Provided excellent customer service to both internal and external clients in the Pathology laboratory's Communications Center.

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9. Positive Relationships

average Demand
Here's how Positive Relationships is used in Service Liaison Representative jobs:
  • Initiated positive relationships with various community groups and organizations in order to market and raise awareness of Covenant House services.
  • Established and maintained positive relationships with government regulators and health care providers, physicians and community at large.
  • Demonstrated tact and diplomacy when involved with problem-solving customer relations by fostering positive relationships with faculty /students/campus staff.
  • Created media contact list specific to minority voters and maintained positive relationships with local media outlets.
  • Fostered positive relationships with internal and external customers to ensure the highest level of satisfaction.
  • Implemented prevention and intervention strategies in order help youth build positive relationships and reduce re-offending.

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10. Potential Clients

average Demand
Here's how Potential Clients is used in Service Liaison Representative jobs:
  • Developed, enhanced and maintained positive relationships with existing and potential clients through planned events and networking opportunities.
  • Demonstrated outstanding presentation and negotiation skills in effectively conducting demonstrations to promote the products to potential clients.
  • Developed and maintained relationships with potential clients and current tenants to provide outstanding customer service.
  • Prospected potential clients and sold legal insurance and identity theft protection policies to individuals.
  • Managed policy renewals and followed up with potential clients regarding on line information requests.
  • Cultivated leads for inside sales teams by introducing potential clients to advertising opportunities

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11. Federal Agencies

average Demand
Here's how Federal Agencies is used in Service Liaison Representative jobs:
  • Coordinated monthly visits to assigned Federal Agencies to build customer relationships and conducted recurring account evaluations to review customer service issues.
  • Responded to educational needs and acted as liaison to above mentioned groups and appropriate state/federal agencies to ensure program understanding.
  • Reviewed and approved intelligence work products, administrative functions, and correspondents between initiatives and involved Federal agencies.
  • Facilitated congressional inquiries and correspondence between district constituents, the Department of Defense and other federal agencies.
  • Served as liaison to 35 Federal agencies and demonstrated ability to manage complex organizations across multiple locations.
  • Developed and maintained relationships with congressional staff, federal agencies and representatives of other public interest groups.

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12. Telephone Calls

average Demand
Here's how Telephone Calls is used in Service Liaison Representative jobs:
  • Processed a high volume of trades via fax and telephone calls.
  • Handled high call volume of outbound telephone calls to potential customers and clients soliciting professionally for nonprofit organizations.
  • Answered telephone calls from potential customers who have been solicited through advertisements and process faxes within established standards.
  • Developed and established rapport with prospective mortgage applicant, strengthened business relationship with current borrowers through telephone calls and e-mail follow-up.
  • Answered telephone calls from potential customers who had been solicited through advertisements.
  • Answered telephone calls and greeted walk-up customers, providing accurate information.

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13. High Volume

average Demand
Here's how High Volume is used in Service Liaison Representative jobs:
  • Handled a high volume of reservation calls including domestic and international travel for Continental and Delta Airlines.
  • Provided innovative ideas and implemented them to ensure the high volumes were accurately documented with stakeholder accountability.
  • Specialized in lost circulation/ high pressure gas problems and specific shale/sand related problems including high volume lost circulation and ballooning wells.
  • Organized and processed high volumes of sensitive credit card and bank information into university database.
  • Web-based litigation management system and a database with high volume information.
  • Provided quality customer service with a high volume central processing and distribution center.

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14. Sales Goals

low Demand
Here's how Sales Goals is used in Service Liaison Representative jobs:
  • Focused on competitive sales goals for specified items while insuring overall customer satisfaction.
  • Provided exceptional customer service while increasing company revenue and maintaining sales goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Motivated tellers and personally obtained numerous referrals contributing directly to the achievement of branch service and sales goals.
  • Achieved sales goals through superior account development and customer retention capabilities for accounts generating approximately $10K annually.
  • Leveraged Service Representatives are responsible for meeting and exceeding sales goals, while providing exceptional customer support.

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15. Nasd

low Demand
Here's how Nasd is used in Service Liaison Representative jobs:
  • Accomplished and maintained several compliance related surveys to meet various NASD and SEC regulatory requirements.

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16. IRS

low Demand
Here's how IRS is used in Service Liaison Representative jobs:
  • Managed large caseload of constituent issues with IRS, State Department, HUD, USCIS, VA, and DOL.
  • Empowered to independently ensure first call resolution by taking initiative, utilizing judgment and making decisions to satisfy customers.
  • Honored with Customers Come First award for consistently resolving customer difficulties in an expedited and tactful manner.
  • Processed first report accident claims and scheduled vehicle repairs for Progressive policyholders and claimants.
  • Assisted taxpayers in understanding their eligibility for different IRS tax repayment programs.
  • Resolved and documented details of escalated calls as a first-tier resolution provider.

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17. Regulatory Policies

low Demand
Here's how Regulatory Policies is used in Service Liaison Representative jobs:
  • Trained Sales Assistants and new employees on products, procedures and regulatory policies.

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18. Business Development

low Demand
Here's how Business Development is used in Service Liaison Representative jobs:
  • Managed several Web Design teams and provided project direction for in-house business development and support initiatives.
  • Managed office support staff to ensure day-to-day coverage of client and business development administrative needs.
  • Generated sales leads through target company research and provided Microsoft Dynamics CRM administration support for the Senior Business Development Manager.
  • Executed the company's business development strategy by establishing and maintaining relationships with key referral sources across a 13-state territory.
  • Collaborated/participated with Regional Manager of Business Development to develop new territory routes, sales strategies and sales goals quarterly.
  • Collaborated with business development team with researching, coordinating, and implementing education fairs with local businesses and colleges.

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19. Problem Resolution

low Demand
Here's how Problem Resolution is used in Service Liaison Representative jobs:
  • Managed approximately 60 calls daily, including answering questions, problem resolution, recommending additional services, and retaining customers.
  • Diffused disgruntled callers, restored confidence in services rendered, located resources for problem resolution and designed best-option solutions.
  • Coordinated problem resolutions with the appropriate department and followed up with customers to ensure customer satisfaction.
  • Assisted with problem resolution when needed on time sensitive escalations from Executive Customer Relations Offices.
  • Provided problem resolution, analysis, and coordination of projects being submitted to administration.
  • Contacted medical professionals for complex problem resolution for thousands of critical biological patient samples.

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20. Staff Members

low Demand
Here's how Staff Members is used in Service Liaison Representative jobs:
  • Trained over 25 faculty and staff members on education/classroom related software and technology integration for all major subjects.
  • Managed training, consulting and planning regarding technology to empower professors and other university staff members.
  • Facilitated company meetings to inform staff members of updated information pertaining to domestic violence issues.
  • Maintained regular contact with staff members to elected and appointed officials regarding constituent issues/concerns.
  • Supervised evening shift maintaining turn-around-time by coordinating staff members and maintaining open communication.
  • Educated and trained staff members on inter-departmental policies and procedures.

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21. Community Events

low Demand
Here's how Community Events is used in Service Liaison Representative jobs:
  • Conducted presentations with hospital case managers, physician, and other medical professionals and planned community events.
  • Participated in marketing and community events to develop relationships and visibility to the facility and department.
  • Developed and implement programs to raise and establish community liaisons representing the agency in community events.
  • Planned and coordinated community events that connected students with permanent residents of their respective neighborhoods.
  • Prepared and presented accommodations; managed the constituent program and assisted in community events.
  • Coordinated, supervised and scheduled meetings, including community events and forums.

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22. General Public

low Demand
Here's how General Public is used in Service Liaison Representative jobs:
  • Disseminated information on applications and licensing requirements to the general public, licensee representatives, industry groups, public organizations.
  • Provided information and instructions to the general public regarding Social Security Administration benefits.
  • Communicated with business executives, travel agents and general public regarding requirements to obtain a United States Passport for travel.
  • Answered approximately 100 calls per day from the general public and tax professionals, regarding tax law and procedure.
  • Assisted the general public, state and federal employees with Master Title Plats and Survey Plats.
  • Provided adequate resolution to the general public on their tax filing, form and collection procedures.

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23. Inbound Calls

low Demand
Here's how Inbound Calls is used in Service Liaison Representative jobs:
  • Answered inbound calls and chat requests related to employment verification, career assistance, graduation and general university inquires.
  • Answered inbound calls, processed transactions and performed quality control for shareholder services and elite representative lines.
  • Handled inbound calls regarding motor vehicle insurance surcharges, notices via telephone and/or citizen correspondence.
  • Answered inbound calls effectively and efficiently for consumers seeking health care coverage.
  • Handled 300 inbound calls verify eligibility for services and recording payment accurately
  • Received inbound calls from social security recipients, assisted with questions and answers, directed and explained policies/procedures.

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20 Most Common Skill For A Service Liaison Representative

New Customers35.4%
Military Personnel18.6%
Veterans5%
Medical Records3.7%
Client Accounts3.1%
Conference Calls3.1%
Press Releases2.5%
External Clients2.5%

Typical Skill-Sets Required For A Service Liaison Representative

RankSkillPercentage of ResumesPercentage
1
1
New Customers
New Customers
33.5%
33.5%
2
2
Military Personnel
Military Personnel
17.6%
17.6%
3
3
Veterans
Veterans
4.7%
4.7%
4
4
Medical Records
Medical Records
3.5%
3.5%
5
5
Client Accounts
Client Accounts
2.9%
2.9%
6
6
Conference Calls
Conference Calls
2.9%
2.9%
7
7
Press Releases
Press Releases
2.4%
2.4%
8
8
External Clients
External Clients
2.4%
2.4%
9
9
Positive Relationships
Positive Relationships
2.4%
2.4%
10
10
Potential Clients
Potential Clients
2.4%
2.4%
11
11
Federal Agencies
Federal Agencies
2.4%
2.4%
12
12
Telephone Calls
Telephone Calls
2.4%
2.4%
13
13
High Volume
High Volume
2.4%
2.4%
14
14
Sales Goals
Sales Goals
2.4%
2.4%
15
15
Nasd
Nasd
1.8%
1.8%
16
16
IRS
IRS
1.8%
1.8%
17
17
Regulatory Policies
Regulatory Policies
1.8%
1.8%
18
18
Business Development
Business Development
1.8%
1.8%
19
19
Problem Resolution
Problem Resolution
1.8%
1.8%
20
20
Staff Members
Staff Members
1.8%
1.8%
21
21
Community Events
Community Events
1.8%
1.8%
22
22
General Public
General Public
1.8%
1.8%
23
23
Inbound Calls
Inbound Calls
1.8%
1.8%

55,857 Service Liaison Representative Jobs

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