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Service line technician skills for your resume and career

Updated January 8, 2025
3 min read
Service line technician example skills
Below we've compiled a list of the most critical service line technician skills. We ranked the top skills for service line technicians based on the percentage of resumes they appeared on. For example, 33.5% of service line technician resumes contained shuttle service as a skill. Continue reading to find out what skills a service line technician needs to be successful in the workplace.

15 service line technician skills for your resume and career

1. Shuttle Service

Here's how service line technicians use shuttle service:
  • Provided shuttle service for passengers/crew with baggage/cargo.
  • Performed customer service duties such as assisting passengers and/or crew with baggage and/or cargo and shuttle service as needed.

2. Ground Service Equipment

Here's how service line technicians use ground service equipment:
  • Maintained ground service equipment and performed general office operations
  • Train new hires how to fuel aircraft, drive the vehicles, deice aircraft, and fuel Ground Service Equipment

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service line technicians use customer service:
  • Recruited, trained and supervised line service staff and customer service representatives in airport ramp operations and customer service regulations.
  • Provide premium flight services* Aircraft fueling* Aircraft De/Anti-icing* Aircraft towing* Customer service* Other duties as assigned

4. Fuel Trucks

Here's how service line technicians use fuel trucks:
  • Received loads of fuel at a fuel farm, refueled fuel trucks and checked the quality of fuel.
  • Ensured quality of aviation fuel being dispensed from fuel trucks and self-serve unit by conducting daily sump testing.

5. Aircraft Services

Here's how service line technicians use aircraft services:
  • Provide all applicable aircraft services including lavatory and water service.
  • Obtained training certification from Continental Airlines for the use of training employees for aircraft service on 737-600/700/800/900, ERJ-145/175, A310.

6. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how service line technicians use safety procedures:
  • Prioritized and synchronized team initiatives to improve processes and safety procedures in accordance with OSHA Safety requirements.
  • Observed airfield landing and navigational rules; implemented airfield and company safety procedures

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7. Customer Satisfaction

Here's how service line technicians use customer satisfaction:
  • Performed day-to-day operations to construct, maintain and operate the power distribution system focusing of safety and customer satisfaction.
  • Direct interface with high profile passengers to ensure total customer satisfaction.

8. Aircraft Movement

Here's how service line technicians use aircraft movement:
  • Maintained up-to-date knowledge of FBO (Fixed-Base Operations) policies regarding fueling operations, aircraft movement and other safety operations.
  • Performed aircraft movement In and Out to hangar unto ramp area by using tow tractor to push-back or towing procedures.

9. General Upkeep

General upkeep means keeping a place or property in a good state. One can do this by regularly checking on both its exteriors and interiors to prevent breakdowns and keep it looking its best.

Here's how service line technicians use general upkeep:
  • Aided in the maintenance and general upkeep of the facilities.

10. FBO

Here's how service line technicians use fbo:
  • Conducted flight line operations / services in connection with FBO (Fixed Base Operation) based at Philadelphia International Airport.
  • Generated sales and inventory reports for the day in Total FBO, at the close of operations every closing shift.

11. De-icing

Here's how service line technicians use de-icing:
  • Executed De-Icing operations of Aircraft prior to flight.
  • Performed refueling and de-icing procedures.

12. Ground Transportation

Ground transportation is land transportation and not sea or air transportation. Ground transportation is associated with airports and passenger moving and describes the public and private movement of passengers and goods using ground vehicle.

Here's how service line technicians use ground transportation:
  • Assisted customers with requested services such as arranging hotel accommodations and assisting with ground transportation.
  • Assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.

13. Ground Support Equipment

Ground support equipment provides passenger and baggage handling, aircraft handling, and docking at an airport.

Here's how service line technicians use ground support equipment:
  • Completed daily, weekly and monthly inspections on the ramp and ground support equipment and the completion of associated documentation.
  • Drive and operate of all Aircraft Ground Support Equipment: Assist the Licensed Aircraft Engineers on line maintenance works.

14. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how service line technicians use faa:
  • Fueled and maintained various types of aircraft according to FAA regulations * Performed company upkeep, management, and organization.
  • Performed QA inspections on Jet A 100LL and recorded aircraft moments and fueling required by the FAA.

15. General Maintenance

General maintenance is the regular check-up and repairs of machinery, buildings, and other mechanical equipment. General maintenance is performed by repair workers who are skilled to handle the day-to-day defects produced in the machinery. General maintenance aims to make sure the items remain in the best operational conditions. Usually, a set of planned activities are performed regularly by an expert to monitor the maintenance.

Here's how service line technicians use general maintenance:
  • Perform airport property maintenance, including snow removal, mowing, cleaning facilities, and general maintenance.
  • Perform general maintenance and repairs.
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List of service line technician skills to add to your resume

Service line technician skills

The most important skills for a service line technician resume and required skills for a service line technician to have include:

  • Shuttle Service
  • Ground Service Equipment
  • Customer Service
  • Fuel Trucks
  • Aircraft Services
  • Safety Procedures
  • Customer Satisfaction
  • Aircraft Movement
  • General Upkeep
  • FBO
  • De-icing
  • Ground Transportation
  • Ground Support Equipment
  • FAA
  • General Maintenance
  • Private Jets
  • Aircraft Maintenance
  • GPU
  • Marshal Aircraft
  • Snow Removal
  • Fuel Farm
  • Preventative Maintenance
  • Fuel Quality
  • Mowing
  • Perform Routine Maintenance
  • Lawn Care
  • Quality Control Checks
  • Fuel Aircraft
  • Oil Tanks
  • Belt Loaders
  • ATA
  • General Aviation Aircraft
  • Customer Acceptance
  • Corporate Aircraft
  • Ground Operations
  • Private Aircraft
  • Military Aircraft
  • Fuel Loads
  • Hazmat
  • FOD
  • Safety Hazards
  • Flight Crews
  • Tow Aircraft
  • Rental Cars
  • Aviation Fuel
  • VIP
  • ATM

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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