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Service manager jobs in Alaska - 499 jobs

  • Operations and Office Manager

    ASRC Talent Solutions

    Service manager job in Alaska

    The Operations and Office Manager will support overall business functions by managing daily office, HR, and business operations to ensure technical field teams can focus on delivering energy solutions across Alaska. ESSENTIAL DUTIES Serve as the primary point of contact for property management and maintenance vendors to ensure the Anchorage office is professional, safe, and fully operational. Manage reception duties including answering phones, greeting clients, and handling mail/courier services when needed. Manage the office budget for supplies, source and purchase goods, stationery, and office equipment. Negotiate and manage contracts with local service providers (IT support, catering, utilities, security). Lead the orientation process for new hires-setting up workstations, issuing IT equipment/badges, and ensuring all employment paperwork is completed. Maintain confidential personnel files, track PTO/leave requests, and ensure employee data is up to date in systems. Schedule and track mandatory training and professional development for staff. Plan and organize company events, team lunches, etc. Assist with Accounts Payable (AP) and Accounts Receivable (AR) by coding invoices, reconciling credit card statements, and preparing expense reports for the finance team. Identify bottlenecks in office workflows and develop Standard Operating Procedures to improve efficiency. Coordinate complex executive calendars, organize meetings, and book business travel arrangements for management. Assist with business licensing renewals and maintain digital filing systems for contracts and insurance documents. Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations. Other duties will be assigned to this position as needed. REQUIRED EXPERIENCE 5+ years of experience in Operations Management, Office Management, Executive Administration, or an HR Leadership role Basic understanding of HR best practices and confidentiality requirements Proficiency in Microsoft Office 365, HR tools, and accounting software Exceptional written and verbal communication skills; ability to communicate with vendors; align with executives and other employees; coordinate with external partners Superior time-management skills with the ability to juggle multiple priorities without dropping the ball PREFERRED EXPERIENCE Bachelor's degree in Business Administration, HR, or related field Previous work experience in the Energy, Engineering, Construction, Data, and/or Telecom industries
    $38k-62k yearly est. 1d ago
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  • PMEL Operations Manager II

    Yulista 4.9company rating

    Service manager job in Alaska

    Yulista Support Services LLCRegular PRIMARY FUNCTION: The Operations Manager II will have sufficient knowledge to understand, communicate, and manage the terms of the PMEL contract. This position is responsible for the daily contract direction and performance of all work required ESSENTIAL FUNCTIONS * Manage and control PMEL technical operations, production efficiencies, and training management at their assigned sites. * Direct and assign Lead Technicians and PMEL technicians in troubleshooting, aligning, repairing, modifying, calibrating, and certifying TMDE; oversee safety and security practices. * Interface with customers to report and resolve calibration/maintenance support issues and limitations; participate in root cause analysis and corrective action determination meetings. * Interface with the Quality Manager to continuously improve laboratory operational effectiveness. * Plan, formulate, and oversee budget execution, manages contract funding, approves and monitor expenditures. Provides interim status reports on all accounts, establishes and maintains the property control system IAW FAR 45.5, and is responsible for the overall contract performance, including quality of operations and management of resources within established budgets. * Serve as the primary interface with the Government Contracting Officer (CO) and/or Contracting Officer Representative (COR) and staff, and other Government representatives * Upon review of the workload plan, formulate and enforce work standards, assigns work schedules, reviews discrepancies, and supervises the PMEL personnel. The Operations Manager II is also responsible to communicate policies, purposes, and goals of the company to subordinates and administer all hiring and evaluation processes, as well as evaluate proposed problem solutions and trend analysis results to determine feasibility and cost. * Coordinate training programs and requirements * Administer program/contract management including manpower, budget, and funding requirements * Conduct performance evaluations of both PMEL programs and personnel * The Operations Manager II may be required to perform other related duties to meet the ongoing needs of the organization. SUPERVISORY RESPONSIBILITIES The Operations Manager II will be responsible for leading and directing the PMEL team, providing counsel and guidance to ensure all tasks are being completed accurately and efficiently. KNOWLEDGE, SKILLS, & ABILITIES: * Beginner to intermediate computer skills specifically using Microsoft Office Suite; ability to learn additional computer skills or software programs. Working knowledge of advanced software applications is preferred * Ability to enter data accurately into databases. * Ability to understand and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to generate routine reports and correspondence * Interpersonal skills are necessary to work effectively and cooperatively with all levels of management and staff. Will also routinely interact with other crew members * Ability to use general office equipment such as fax, phone, copier, scanner, printers, etc. * Ability to follow a process. * Strong professional customer service skills, including active listening, prompt service and follow-up. * Strong decision analysis and problem solving skills; ability to draw conclusions and justify decisions. Must be able to communicate issues to management. * Ability to learn and understand corporate policies and procedures and how they relate to goals. * Ability to perform basic mathematical computations * High degree of self-motivation and the ability to work independently * Ability to multi-task QUALIFICATIONS: * High School Diploma or equivalent. * Minimum of 10 years US Air Force PMEL experience. * Requires the ability to obtain and maintain an active security clearance. Preferred Skills / Experience: * Bachelor's Degree * Minimum of 6 years' recent experience in the management, administration and supervision of US Air Force PMELs in accordance with TO 00-20-14 PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g). EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
    $86k-114k yearly est. 5d ago
  • Assistant Store Manager

    at&T 4.6company rating

    Service manager job in Fairbanks, AK

    Job Description: Take the lead at the center of where it all happens - our retail stores. With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology. With access to the latest tech and a company that believes in you, there's so much in store for your career. In this role, you'll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping to meet and exceed sales objectives, you'll ensure that customers are provided with an extraordinary experience with our products and services. And you won't be in this alone. We offer best in class paid training that will set you up for leadership success. You'll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals. Our most successful Assistant Store Managers have: Excellent communication and leadership skills Three or more years of sales and/or customer experience in telecommunications or a related industry Prior management experience Well-developed planning, analytical and problem-solving skills Familiarity with wireless terminology, industry trends and AT&T mobility systems The ability to collaborate with key stakeholders on initiatives beyond store walls. Additional requirements include: Strategic perspective and the ability to champion change. Inspiring your team through high performance, collaboration, and teamwork Utilizing professional expertise to solve problems and analyze issues. Taking initiative and striving and creating results Our Assistant Store Managers earn $53,200 - $79,800 in annual salary plus $18,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Join our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today. ConnectingOurCommunities Weekly Hours: 40 Time Type: Regular Location: USA:AK:Fairbanks:407 Merhar Ave:RET/RET It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
    $53.2k-79.8k yearly 1d ago
  • Skagway Rafting Assistant Manager

    Alaska Mountain Guides & Climbing School Inc.

    Service manager job in Skagway, AK

    Hike & Float Rafting Assistant Manager TIMEFRAME: March/April - October 2026 QUALIFICATIONS: Valid Real ID, Wilderness First Responder (Required - available to receive on site), CPR/First Aid (Required), Swift Water Rescue (Required - available to receive on site) The Assistant Manager's position, in addition to their guiding duties, helps keep the program running smoothly alongside the Skagway Rafting Manager. The Assistant Manager shares office duties with the manager, including making the daily schedule, approving hours, scheduling and taking part in maintenance on rafts or other gear, as well as disciplinary duties. A lot more comes with this position, this is only a general overview and isn't fully comprehensive. You are responsible for aiding in managing and leading a staff of 10-16 raft guides. The Hike & Float Assistant Manager reports directly to the Hike & Float Manager. REQUIREMENTS 2+ years guiding, rafting preferred. Prior management experience is helpful. Prior leadership and tourism experience is helpful. Must be able to lift up to 80 pounds repeatedly throughout each day. Must be able to carry loads over uneven ground. Must possess a strong work ethic. Must be punctual. Must be organized. Must have a great, positive attitude. Must be comfortable speaking to large groups of people. Must be willing to work 40+ hours a week throughout the entire season. Must currently have or be willing to obtain Wilderness First Responder and Swift Water Rescue certifications. Must be willing and able to acquire a Skagway chauffer's permit once onsite. SITE RELATED JOB DUTIES Help to run a safe, efficient and high-quality program. Split office duties with the Rafting Manager. Provide input for Rafting Manager's weekly reports to Skagway office. Be positive and outgoing when dealing with guides and guests. Responsible for ensuring that all guides follow the policies and procedures outlined in the Skagway Guide Manual, Employee Manual and Emergency Response Manuals through delegation and direct team management. Immediately address any performance or safety issues with guides as they occur and report to the site manager. Ensure that the program is ready and up to operating standards for the start of the season. Ensure that all guides are portraying a professional image to guests and provide top level customer service. In the case of an emergency, coordinate guides to ensure that procedures are accurately followed, and that communication is constant, paperwork is correctly filled out and collected. Ensure all emergency response equipment is correctly stationed, complete, and up to date. Relay the performance and progress of all guides to the Rafting Manager. Assist with providing continual training opportunities for guides throughout the season. Attend weekly meetings as requested. Taking inventory of gear and regularly maintaining the programs gear. Together with the Rafting Manager, coordinate breakdown of the program at the end of the season. Other duties as dictated by daily needs. OFFICE RELATED JOB DUTIES (please note that many of these are shared responsibilities): Assist in scheduling and leading program and guide meetings/evaluations. Weekly meeting with Rafting Manager, Operations and/or Skagway Program Manager. Time sheets and payroll - assist with employee timecard verifications. Monitor guide hours/overtime for balanced scheduling. Assist in organizing guide appreciation events: dinners and activities, etc. The above is a list of general responsibilities and is not comprehensive. WORKLOAD 40+ hours a week - may be more or less depending on time of season 40% site management 30% guide development/ administration 30% field time/active guiding Division of hours will vary throughout the season based on program needs (start-up, break-down, training, etc.). ADDITIONAL JOB RESPONSIBILITIES Employees may be called on to share driving responsibilities with other programs and guide different variations of the Hike & Float Tour. We offer a Hike & Float Scenic drive which is the normal four-hour tour with an added drive up the Klondike Highway into Canada afterwards. We also run a Scenic River Float tour which is just the float portion of the tour, no hiking involved. You may also be required to assist in other office duties not listed. PROFESSIONALISM All employees represent the company, whether at the docks, on tour, or off the clock. AMG/CG expects everyone to conduct themselves professionally and exemplify the behavior associated with our quality guide service. Given our small Alaskan community, any inappropriate behavior can quickly damage your reputation and reflect negatively on the company. LIVING SPACE AND RENT STRUCTURE Employee housing is located in downtown Skagway, the grocery store and other attractions are within walking distance from housing. Accommodations consist of shared rooms typically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom. Each house features shared bathrooms, a kitchen area, and living room. Employees residing in housing are expected to respect other and maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team. Additional Notes Managers and Assistant Managers do not pay rent. There is limited space for people who drive to Skagway and wish to live in their vehicle. Additional info can be provided in an interview. Pets - No pets are allowed within company housing. TRAVEL AND LOGISTICS Employees are responsible for their own travel arrangements to and from Skagway, AMG will assist wherever possible in helping outline necessary steps in travel plans. Please make arrangements with a few days on either end of the season for mishaps.
    $25k-32k yearly est. 7d ago
  • Industrial Program Services Lead Technician

    Calista Brice

    Service manager job in Alaska

    Brice Equipment, LLCRegular This position is being recruited in anticipation of project award. Employment is contingent upon the company receiving the award and final contract approval. Why choose us? As a proud subsidiary of Calista Brice, we're part of a family of 20+ companies tackling tough construction, environmental, and technical challenges. Working at a Calista Brice company means joining a team where cultural values and practical innovation come together to create meaningful impact. You'll experience the stability of a large organization while enjoying the tight-knit community and entrepreneurial spirit of a smaller company, with opportunities to grow your career across our diverse family of businesses. Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region. What does Brice Equipment LLC do? Brice Equipment provides electrical, mechanical, and equipment services to support oil, gas, and construction operations throughout Alaska. Our fleet includes 400+ pieces of equipment designed for extreme environments, ranging from heavy construction machinery to mobile support equipment. With our team, you'll play a crucial role in keeping projects moving forward, with opportunities to grow your skills and advance in your career. Brice Equipment is a proud subsidiary of Calista Brice, a group of 20+ companies delivering construction, engineering, and environmental solutions across the United States. What can you expect? As the Industrial Program Services Lead Technician, you will work in Alaska and will perform and oversee mechanical and vulcanized conveyor belt splicing, installation, repair, and preventative maintenance across mining, industrial, and construction environments. You will lead small crews in field activities, execute complex splice and rubber handling work with minimal supervision, and troubleshoot advanced system failures. You will train junior technicians, ensure safety and quality compliance, coordinate work plans and resource needs with the General Foreman, and professionally represent the company with clients to ensure reliable service delivery and strong crew performance. How will you do it? Lead small crews during conveyor belt installation, repair, and shutdown projects. Execute complex vulcanizing, pulley lagging, and rubber lining applications with minimal supervision. Troubleshoot advanced system failures and recommend corrective actions. Perform belt tracking, tensioning, splice fabrication, alignment corrections, and general system adjustments. Conduct inspections and identify issues related to damage, mistracking, and splice condition. Support installation and replacement of pulleys, idlers, scrapers, and chute components. Follow MSHA/OSHA requirements, site-specific safety rules, and proper lockout/tagout procedures. Complete job hazard analyses, field-level risk assessments, and pre-task briefings. Maintain accurate QA/QC documentation, including splice reports, cure logs, measurement sheets, photos, and technical records. Communicate job progress, issues, and equipment needs with supervisors and clients. Train and coach junior technicians, ensuring compliance with safety and quality standards. Coordinate with the General Foreman to plan job scope, manpower, and material requirements. Represent the company professionally with clients, ensuring high-quality service delivery. Positive team-building attitude, understanding that we are here to work together as a team. Work in a constant state of alertness and in a safe manner. Perform other duties as directed. Supervisory Responsibilities: This position does not have direct supervisory responsibilities; however, this is a lead position and includes the occasional role of mentor, coach, and training other team members. Knowledge, Skills, & Abilities: Advanced knowledge of vulcanized and mechanical belt splicing methods Advanced technical knowledge of vulcanizing, lagging, and rubber lining. Understanding of conveyor system components (pulleys, idlers, scrapers, chutes, lagging, rubber lining) Knowledge of belt fabrics, carcass types, cover grades, and splice designs Ability to interpret belt specifications, splice instructions, and technical drawings Knowledge of MSHA/OSHA safety regulations, site rules, lockout/tagout, and PPE requirements Familiarity with mine, industrial, and construction work environments Knowledge of troubleshooting techniques for conveyor failures, mistracking, and system wear Basic operational knowledge of equipment such as forklifts, generators, trucks, and trailers Skilled in mechanical and vulcanized splicing and rubber repair Proficient use of hand and power tools (grinders, buffers, cutters, press systems, etc.) Ability to perform belt tracking, tensioning, alignment, system adjustments, and replacements Strong troubleshooting and diagnostic skills for conveyor system failures Ability to prepare and complete documentation (splice reports, cure logs, QAQC forms, measurement sheets) Effective crew leadership, planning, and job execution skills Communication skills to coach technicians and engage professionally with clients Ability to train and mentor junior technicians Competent reporting skills for conveying job progress, system issues, and safety concerns Ability to lead small crews and coordinate tasks Ability to work safely in physically demanding, industrial, and remote environments Ability to maintain compliance with safety programs and enforce standards Ability to read tape measures and use measuring tools accurately. Ability to solve problems under pressure and complete complex field tasks independently Ability to work long shifts, nights, weekends, and travel as required Ability to build a positive teamwork environment and represent the company professionally Ability to work in a Native Corporation multi-business environment. Ability to operate a motor vehicle in a safe and efficient manner. Who is Brice Equipment LLC looking for? Minimum Qualifications: High school diploma or equivalent is required. Five (5) + years of experience in conveyor belting, rubber repair, or heavy industrial maintenance required. Supervisory or lead-hand experience on industrial projects required. Ability to meet requirements for industrial or mining sites required. Valid state driver's license and qualified to operate a vehicle under the conditions of the Company's Driving Policy. Ability to pass drug, driving, and background screening. Preferred Qualifications: MSHA Part 46/48, OSHA 10/30, fall protection, and LOTO training preferred. Experience with underground, surface mine, or heavy industrial applications preferred Forklift, telehandler, or manlift certifications preferred. Experience with steel cable belt splicing (step, RSI, PLY bond) preferred. Working Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Brice Equipment has a fast-paced multi-tasking office environment requiring a high degree of efficient and effective performance. This is a site-based role requiring regular presence at client facilities in mining, oil & gas, or industrial settings both indoor and outdoor at times. The position may require extended shifts, weekend work, rotational schedules, and travel depending on project scope and location. This position will be exposed to heavy industrial environments with strict adherence to safety standards. Adaptability regarding schedule and design changes, and overtime for immediate field support may be necessary. More reasons you will love working with Brice Equipment LLC: Competitive wages and bonus programs - We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals. Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies. Tool Allowance: $50.00 per month Safety Gear Allowance: $350 in reimbursement annually Tuition reimbursement. Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums. FSA health care and/or dependent care/HSA with HDHP. Dental and Vision Insurance. Employee Assistance Program for you and your family. Company paid Life Insurance, AD&D, LTD. Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance. Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.) 0-2 years 15 days 3-5 years 23 days 6-9 years 27 days 10-14 years 30 days 15-19 years 33 days 20 or more years 37.5 days 10 Regular Holidays, 1 Bonus - Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year. 401(K) match at $0.50 on the dollar up to 6% of your contribution. *Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at **************************** How do you apply? Please visit our careers page at ******************** and select Brice Equipment LLC under the company tab. You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Brice Equipment LLC? Simply reach out to **************************** As an Equal Opportunity/Affirmative Action Employer, we believe in each person's potential, and we'll help you reach yours. Join us and let's get started! For the full including physical and environmental demands please reach out to **************************** PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g). EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. The statements contained in this are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
    $110k-168k yearly est. Auto-Apply 6d ago
  • Service Area School Based Temporary

    Aerrc

    Service manager job in Alaska

    Other/School Based Temporary Date Available: 08/11/2025 District: Anchorage School District ');
    $41k-85k yearly est. 60d+ ago
  • Loan Services Supervisor

    True North Federal Credit Union 4.4company rating

    Service manager job in Juneau, AK

    Loan Services Supervisor Location: Juneau Salary: $26.79 - $34.66 hour True North FCU is a member-owned, full-service credit union, and our mission is to provide quality financial solutions for our members. If you like helping people & are dedicated to excellent customer service then we are looking for someone like you! We are seeking a motivated candidate with strong leadership and communication skills to join our team. This position will work closely with the Loan Services Manager to lead the department, specifically in the daily functions and in helping drive staff success. Position Responsibilities: Support and supervise LS staff including training, coaching and development Oversee daily functions to include payment processing/corrections, mortgage servicing, payoff quotes, lien documentation, and more. Supervise the administration of loan servicing products. Manage loan document retention for the department across multiple platforms. Responsible for credit reporting of consumer, mortgage, and business loans along with reporting disputes and responses. Navigate challenging situations related to member service. What you'll need: One year to three years of similar or related experience. Previous experience in lending, financial operations or data analysis preferred. A high school diploma or GED. Excellent interpersonal and communication skills as well as a keen eye for detail Computer proficiency in Microsoft Office products. Our team is dedicated to improving the economic well-being of our members and the communities we serve. VOTED 2022 & 2023 BEST PLACE TO WORK in Juneau ~ Silver Award! Come find out why! True North Federal Credit Union is a member-owned full-service financial institution offering a full benefit package including medical/dental/vision, retirement and paid time off. Pay DOE. True North FCU is an Equal Opportunity Employer. E-Verify Statement: True North FCU participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before True North FCU can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that True North FCU has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify. Declaración de E-Verify: True North FCU participa en E-Verify y proporcionará al gobierno federal la información de su formulario I-9 para confirmar que está autorizado a trabajar en los EE. UU. Si E-Verify no puede confirmar que está autorizado a trabajar, True North FCU debe brindarle instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para que pueda comenzar a resolver el problema antes de que True North FCU pueda tomar alguna medida en su contra, incluida la rescisión. su empleo. Los empleadores solo pueden usar E-Verify una vez que haya aceptado una oferta de trabajo y completado el Formulario I-9. Para obtener más información sobre E-Verify, o si cree que True North FCU ha violado sus responsabilidades de E-Verify, comuníquese con DHS al ************ o dhs.gov/e-verify.
    $26.8-34.7 hourly 9d ago
  • TRIBAL VICTIM SERVICES SUPERVISOR - Hooper Bay, Chevak, or Scammon Bay

    Rural Cap 4.5company rating

    Service manager job in Alaska

    Vacancy Name TRIBAL VICTIM SERVICES SUPERVISOR - Hooper Bay, Chevak, or Scammon Bay Vacancy No VN842 Employment Type Full Time Non-Exempt $35.00 +DOE Salary Period Hourly Benefits As a full time, regular employee, you will be eligible to participate in the benefit programs on the first day of the month after your 60th day of employment. Job Details JOB SUMMARY: The Bay Haven Supervisor oversees daily DV/SA Shelter operations and provides guided support to CAC functions, ensuring trauma-informed, culturally responsive services across Hooper Bay, Scammon Bay, and Chevak. This position supervises both Shelter Lead Coordinators, supports Advocate training and documentation, guides crisis response and case management, and leads outreach, cultural healing groups, youth activities, and community engagement efforts. The Supervisor assists with MDT-related communication, maintains readiness of the CAC interview space, and will complete required training to later perform child forensic interviews as assigned. Regular travel for outreach and professional development is required, along with supporting data collection, monthly reporting, and program documentation in alignment with agency and grant expectations. ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: * Supervise and support both Hooper Bay and Scammon Bay's Shelter Lead Coordinators, ensuring consistent, trauma-informed service delivery and adequate coverage across all shifts. Provide daily oversight to Advocates regarding onboarding, training, documentation expectations, and performance. Maintain a strong presence in shelter operations by monitoring caseloads, client needs, safety planning, cleanliness, facility readiness, and staff support. Ensure shelter operations meet safety, confidentiality, and cultural responsiveness standards. * Guide Shelter staff in providing crisis response, safety planning, legal advocacy, and referrals, including assisting victims in navigating Tribal or State Court processes such as protective orders and related legal actions. Ensure client files, case notes, lethality assessments, and follow-up contacts are completed accurately and on time. Assist Shelter Leads with coordination of case management needs such as travel arrangements, resource connections, and aftercare planning for participants. * Ensure all Advocates complete required training courses including DV/SA core training, confidentiality, cultural safety, emergency procedures, and agency policies. Track staff training hours and certifications and schedule required refreshers. Mentor staff in trauma-informed care, shelter operations, and victim-centered practices. Maintain compliance with program policies, accreditation expectations, and grant documentation requirements related to shelter services. * Lead and coordinate Bay Haven outreach efforts in collaboration with the Shelter Leads, including crafting nights, cultural healing groups, youth activities, school partnerships, and community engagement events. Build and maintain relationships with Tribal councils, schools, clinics, AST/OCS, behavioral health providers, and other partners. Manage logistics, materials, and staff participation for outreach in all service communities. * Team with the Tribal Victim Services Director to assist with limited daily tasks such as scheduling, communication with partners, and maintaining readiness of the interview space. Work toward completing forensic interview training and participate only as assigned. Ensure coordination of MDT meetings, case tracking, and communication is supported but not overseen under the guidance of the Victim Services Manager. * Travel as required to Anchorage, Bethel, and the three service communities (Hooper Bay, Scammon Bay, Chevak) for outreach events, meetings, cross-training, and professional development. Attend statewide and national trainings to maintain supervisory skills, cultural competence, and trauma-informed leadership practices. * Assist with data collection, monthly reports, and grant-related documentation related to shelter operations, outreach, and staff activities. Participate in agency meetings, supervision, and strategic planning activities as assigned. COMPETENCIES, SKILLS, AND ABILITIES: * Ability to read, comprehend, and follow established policies and procedures. * Ability to manage work time well, prioritize and meet deadlines. * Ability to exercise good judgment, courtesy and tact. * Ability to establish good rapport with people of diverse cultures and belief systems. * Demonstrated ability to work effectively in a team environment. * Must demonstrate sound judgment, professional boundaries, ethics, and ability to maintain confidentiality. WORK ENVIRONMENT/JOB CONDITIONS: * Agency is a mandated tobacco, drug and alcohol-free workplace. * Develops and maintains constructive and cooperative working relationships with others. * Uses computers and computer programs effectively to enter data, create spreadsheets and process information, and to develop documents, and program and training materials. * Develops specific goals and plans to prioritize, organize, and accomplish work. * Communicates with others outside the organization, representing the organization to customers, the public, and other external sources in person, in writing, or by telephone or e-mail in keeping with current policies & procedures. * Must have the ability to operate the following equipment: desktop computer, telephone, copier, PC printer, and fax machine. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * While performing the duties of this job, the employee is regularly grasp, type, see, talk, hear, and lift and carry 40 pounds of weight by utilizing proper lifting techniques and working in a safe manner. This position will also be performing physical activities such as climbing, lifting, balancing, walking, stooping, bending, and handling materials. * Occasionally performs sedentary activities that require sitting for long periods and repetitive use of hands, wrists and arms for handling, positioning, moving materials, and manipulating things. * Must be in good general health and free from serious physical, mental health and/or substance abuse problems. POSITION TYPE/EXPECTED HOURS OF WORK: This is full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. or hours vary with location. Occasional evening and weekend work may be required as job duties demand. TRAVEL: Primarily local during the business day, although some out-of-area and overnight travel may be expected. Occasional travel to rural Alaska. EMPLOYMENT REQUIREMENTS AND REQUIRED EDUCATION: * Must be at least 18 years of age. * Mandatory DV/SA advocacy training (within 90 days). * Forensic Interviewer Certification (upon next scheduled training; travel required). * State and federal background checks, including fingerprints, may be required. * High School Diploma plus five years related professional experience in program management, rural community development, or related fields. * Working knowledge of rural Alaska; ability to travel occasionally to rural program sites. * Understanding of domestic violence, sexual assault, child abuse, trauma response, and crisis intervention. * Employees are expected to remain alert, attentive, and fully engaged in their responsibilities during all working hours. Sleeping while on duty is strictly prohibited. * Experience as a team player, coordinating projects and special events, training, and providing long-distance support. * Demonstrated effective oral and written communication skills including strong expertise in cross-cultural communication. * Responsible work ethic with reliable attendance. * Proven ability and willingness to be self-directed in problem solving and decision-making and perform basic assignment with little or no direct supervision while also working effectively as a team member. * Demonstrated intermediate level of computer skills necessary in order to use and create documents and reports, spreadsheets, workshop materials and slide presentations, and to enter data into intricate database programs and proficient use of Microsoft Word, Excel, PowerPoint, Publisher, and Outlook. * Must keep all matters concerning participants in strictest confidence as required by HIPAA privacy and the 42 CFR, Part II confidentiality regulations. * Must be able to provide own transportation to meet work schedule requirements. * Must have a valid driver's License and maintain a valid driver's license throughout the course of employment. Must provide a copy of current driving record from the Department of Motor Vehicles annually. * Must have an insured vehicle, present proof of insurance, and maintain proof of insurance throughout the course of employment. * Agency recommends annual TB screening and physical as part of employee's personal wellness plan. (Recommendation - Not a requirement of this position) PREFERRED EDUCATION AND EXPERIENCE: * AA in related field of study. * Experience administering tribal victim services programs in rural Alaska. BENEFITS: As a full time, regular employee, you will be eligible to participate in our competitive benefits programs on the first day of the month after your 60th day of employment, including but not limited to: * Medical, Dental & Vision * Life & Supplemental Insurance * 401K/Pension Plan * Flexible Spending Account/Health & Dependent Care * Health Savings Account * Employee Assistance Program * 20 days (160 hours) of accrued Paid Time Off * 12 Established paid holidays * Monthly Wellness Reimbursement
    $35 hourly 49d ago
  • SSO Global Service Solutions Product Manager

    Ralliant

    Service manager job in Juneau, AK

    Remote The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik. You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty. This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays. **Primary Responsibilities:** Service Portfolio Leadership + Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap. + Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth. Business Ownership & Performance + Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability). + Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement. Go-to-Market Strategy & Execution + Lead the global go-to-market strategy for new and existing service offerings. + Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach. + Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value. Value Proposition & Messaging + Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities. + Ensure consistent, customer-centric messaging across global regions and partner organizations. Customer Insights & Competitive Strategy + Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences. + Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies. Cross-Functional Alignment & Delivery + Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs. + Drive consistent global execution, ensuring offerings are delivered at high quality and scale. Pricing & Commercial Strategy + Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies. + Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements. Strategic Leadership & Planning + Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives. + Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas. Performance Management and Rhythm of the Business + Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams. **Essential Competencies:** + Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions. + Deliver Results - drives change through others to deliver measurable results. + Strategic - converts transformative ideas to practical steps & solutions that deliver real results. + Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly. + Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results. + Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries. + Courageous - challenges the status quo and makes difficult decisions0. + Adaptable - learns from mistakes and adjusts quickly and accordingly. + Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at _Gemba_ . **Qualifications:** + Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred. + 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle). + Proven success marketing products or services globally and growing market share in competitive environments. + Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools. + Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives. + Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings. + Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities. + Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations. \#LI-TD1 **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. **About Tektronix** Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **Pay Range** The salary range for this position (in local currency) is 101,500.00 - 188,500.00
    $80k-106k yearly est. 35d ago
  • Service Area School Based Temporary

    Alaska Teachers and Personnel

    Service manager job in Alaska

    Other/School Based Temporary Date Available: 08/11/2025 District: Anchorage School District Additional Information: Show/Hide Would you like to support your neighborhood schools? Anchorage School District is hiring school based temporary positions. These positions work limited hours and schedules but provide much needed support. Potential positions are: Noon Duties: $15.00 per hour Noon duties supervise and assist sudents during the lunch hour, in hallways, classrooms, and on the playground to ensure safety and observance of school procedures. Work is generally performed between 11:00 AM and 1:00 PM. Crossing Guards: $15.00 per hour Crossing guards direct and regulate the flow of traffic so that school children can cross the street safely before and after school. Work is generally performed in the morning and/or afternoon (before/after school). Temporary School Attendants: $13.00 per hour Temporary school attendants provide support to students and staff as directed by the school principal. The Bartlett High area includes the following schools: Begich Middle, Chester Valley, Creekside, Muldoon, Ptarmigan, Scenic Park, and Susitna. The Dimond High area includes the following schools: Bayshore, Campbell, Chinook, Gladys Wood, Kincaid, and Sand Lake. The Eagle River area includes the following schools: Alpenglow, Birchwood ABC, Chugiak Elementary, Eagle Academy Charter, Eagle River Elementary, Fire Lake, Homestead, and Ravenwood. The Bettye Davis East High area includes the following schools: Airport Heights, Alaska Native Charter, Baxter, College Gate, Highland Academy Charter, Lake Otis, Mountain View, Nunaka Valley, Polaris K-12, Rogers Park, Russian Jack, Tudor, Tyson, Williwaw, and Wonder Park. The JBER area includes the following schools: Aurora, Orion, and Ursa Minor. The Service High area includes the following schools: Bowman, Kasuun, Northern Lights ABC, O'Malley, Rilke Schule, Spring Hill, Taku, and Trailside. The South High area includes the following schools: Bear Valley, Girdwood K-8, Huffman, Klatt, Ocean View, and Rabbit Creek. The West High area includes the following schools: Chugach Optional, Denali Montessori, Etheldra Davis Fairview, Government Hill, Inlet View, Lake Hood, North Star, Northwood, Turnagain, and Willow Crest. Attachment(s): * Crossing Guard .pdf * Noon Duty Job Description.pdf
    $13-15 hourly 60d+ ago
  • Service Area School Based Temporary

    Anchorage Schools

    Service manager job in Anchorage, AK

    Noon Duty/Crossing Guard/School Based Temporary Date Available: 08/11/2025 Additional Information: Show/Hide Would you like to support your neighborhood schools? Anchorage School District is hiring school based temporary positions. These positions work limited hours and schedules but provide much needed support. Potential positions are: Noon Duties: $15.00 per hour Noon duties supervise and assist sudents during the lunch hour, in hallways, classrooms, and on the playground to ensure safety and observance of school procedures. Work is generally performed between 11:00 AM and 1:00 PM. Crossing Guards: $15.00 per hour Crossing guards direct and regulate the flow of traffic so that school children can cross the street safely before and after school. Work is generally performed in the morning and/or afternoon (before/after school). Temporary School Attendants: $13.00 per hour Temporary school attendants provide support to students and staff as directed by the school principal. The Bartlett High area includes the following schools: Begich Middle, Chester Valley, Creekside, Muldoon, Ptarmigan, Scenic Park, and Susitna. The Dimond High area includes the following schools: Bayshore, Campbell, Chinook, Gladys Wood, Kincaid, and Sand Lake. The Eagle River area includes the following schools: Alpenglow, Birchwood ABC, Chugiak Elementary, Eagle Academy Charter, Eagle River Elementary, Fire Lake, Homestead, and Ravenwood. The Bettye Davis East High area includes the following schools: Airport Heights, Alaska Native Charter, Baxter, College Gate, Highland Academy Charter, Lake Otis, Mountain View, Nunaka Valley, Polaris K-12, Rogers Park, Russian Jack, Tudor, Tyson, Williwaw, and Wonder Park. The JBER area includes the following schools: Aurora, Orion, and Ursa Minor. The Service High area includes the following schools: Bowman, Kasuun, Northern Lights ABC, O'Malley, Rilke Schule, Spring Hill, Taku, and Trailside. The South High area includes the following schools: Bear Valley, Girdwood K-8, Huffman, Klatt, Ocean View, and Rabbit Creek. The West High area includes the following schools: Chugach Optional, Denali Montessori, Etheldra Davis Fairview, Government Hill, Inlet View, Lake Hood, North Star, Northwood, Turnagain, and Willow Crest. Attachment(s): * Crossing Guard .pdf * Noon Duty Job Description.pdf
    $13-15 hourly 60d+ ago
  • Geotechnical Services Manager

    HDL Engineering Consultants

    Service manager job in Anchorage, AK

    We are seeking a Geotechnical Services Manager to lead and grow our Geotechnical Engineering and Materials Testing services in Alaska. This role offers the opportunity to shape technical direction, mentor and develop a high-performing team, and deliver complex geotechnical solutions on projects that directly impact communities across the state. As Geotechnical Services Manager, you will have responsibility for technical excellence, staff development, client relationships, and department performance, while remaining hands-on with challenging geotechnical and construction-related work. This is an ideal role for a geotechnical professional who enjoys both leadership and technical engagement in a fast-paced, collaborative environment. Roles and Responsibilities Lead the Geotechnical Engineering and Materials Testing groups, ensuring technical quality, effective staffing, and on-time delivery Develop proposals, scopes, and cost estimates aligned with resources, risk, and client needs Plan and manage department workload and key project milestones Provide technical leadership through project involvement, deliverable review, and client coordination Recruit, mentor, and develop staff while fostering a strong, collaborative team culture Manage department performance, including utilization, billing, collections, and profitability Identify and manage project risks to support successful outcomes Promote consistent quality standards and continuous improvement HDL's projects span urban, rural, and remote regions throughout Alaska. This role offers exposure to a wide range of geotechnical conditions and project types, with occasional travel to support field work and project teams. It is well-suited for a leader who enjoys hands-on problem solving and the unique challenges of engineering in Alaska. Required Qualifications Licensed Professional Civil Engineer (Alaska PE preferred) Minimum of 10 years of progressive geotechnical engineering experience Bachelor's degree in Civil Engineering (Master's preferred) Strong communication skills and the ability to collaborate effectively with clients and multidisciplinary teams Desired Qualifications Broad geotechnical engineering experience across foundations, slope stability, groundwater, and earthwork materials Experience with arctic and subarctic design conditions Proficiency with subsurface exploration methods, field instrumentation, and geotechnical data interpretation Experience with deep foundations, including pile design and pile testing Knowledge of borrow and quarry source investigations and material handling Familiarity with soil, concrete, and asphalt testing procedures and construction materials testing methodologies Essential Job Functions Lead and oversee geotechnical and geological analyses, including subsurface investigations, data interpretation, and development of design recommendations Manage staff, subconsultants, and supporting studies to ensure coordinated, high-quality technical work Serve as a technical specialist and/or project manager, making decisions on significant engineering procedures and design approaches Plan, manage, and participate in field work for geotechnical and geological studies for public agency and private-sector clients Interface effectively with clients, design teams, agencies, and the public Prepare, review, and approve technical reports, analyses, and design recommendations Critically review testing results, work plans, submittals, pay estimates, schedules, and related project documents Travel throughout Alaska and work onsite with project teams as needed Work Environment This position involves a combination of office and field work. Field assignments require knowledge of construction safety practices, including traffic control and airfield safety procedures. Work may occur outdoors in inclement weather and may require lifting up to 60 pounds unassisted. The role may also involve standing, walking, climbing, kneeling, crouching, and reaching. Office work routinely involves use of standard office equipment such as computers, phones, and photocopiers. About HDL HDL Engineering Consultants, LLC is a full-service, multi-disciplinary firm with a talented team and an unwavering commitment to our core values: integrity, teamwork, quality, respect, and positivity. We provide innovative infrastructure solutions while fostering a culture of collaboration, learning, and professional growth. We offer competitive salaries, excellent benefits, and the opportunity to work on meaningful projects that make a lasting impact on Alaska's communities. If you're passionate about construction and want to contribute to building Alaska, HDL is the place for you. How to Apply Ready to join the HDL team? Visit ***************** to complete our online application. You may also attach your resume and send it to ******************. Equal Opportunity Employer Job Posted by ApplicantPro
    $42k-67k yearly est. Easy Apply 5d ago
  • Information Technology Support Services Supervisor

    Golden Valley Electric Association 3.9company rating

    Service manager job in Fairbanks, AK

    Join Golden Valley Electric Association in Fairbanks, AK, as a Information Technology Support Services Supervisor, where your leadership skills will shine. You'll have the opportunity to lead a dynamic team and tackle complex IT challenges, all while fostering a culture of innovation and excellence. With a competitive annual salary of $87,309 Annually Grade 11 DOE, you'll be recognized for your expertise in systems analysis and problem resolution techniques. This role offers a unique chance to make a meaningful impact on our IT operations, enhancing our mission-focused initiatives. Your efforts will directly contribute to our commitment to providing reliable electrical services to our community. You will be provided great benefits such as Defined Pension, 401(k) match, Health insurance, Life Insurance, Short and Long Term Disability, Annual Leave, and Bereavement Leave and Wellness Program (including fitness reimbursements). Take the next step in your career and apply for a position that promises both professional satisfaction and growth. A little about us GVEA is an electric cooperative which maintains 3,292 miles of transmission and distribution lines, 40 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, the University of Alaska-Fairbanks, and all of the electric utilities in the Alaska Railbelt, extending from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities. Are you excited about this Information Technology Support Services Supervisor job? As an IT Support Services Supervisor at Golden Valley Electric Association, you will play a pivotal role in managing and directing the Support Services team, ensuring efficient incident and problem prioritization. Your responsibilities will include meticulous documentation and fostering strong relationships with other GVEA departments to enhance collaboration. Supervising a dedicated team of full-time employees, you will oversee project management, software installation, maintenance, and training services for our desktop computing environment, empowering end users to maximize their productivity. This position not only calls for your technical expertise but also your leadership skills to inspire a culture of excellence and innovation within the IT department. What we're looking for in a Information Technology Support Services Supervisor To excel as an IT Support Services Supervisor at Golden Valley Electric Association, candidates should possess a four-year degree in a related field or equivalent relevant work experience. Successful applicants must demonstrate strong skills in documentation and training, enabling them to deliver clear and effective guidance to team members and end users alike. Excellent problem-solving abilities and interpersonal skills will further enhance your success in this role, allowing you to foster collaboration and maintain high standards of excellence within your team. Knowledge and skills required for the position are: Four-year degree in a related field preferred or an equivalent amount of relevant work experience. Minimum of four years experience in the desktop and/or personal computing field. Demonstrated experience working with end users in a computing environment. Demonstrated experience with documentation and training in a computing environment. Demonstrated supervisory experience. Ready to join our team! We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Please fill out our online, mobile-friendly application. GVEA conducts pre-employment, post-offer drug/alcohol screening and background checks. Background checks will be conducted on all final candidates as deemed necessary. All offers of employment at Golden Valley Electric Association are contingent upon clear results of a drug/alcohol screening.
    $87.3k yearly 54d ago
  • Family Services Supervisor

    Kenaitze Indian Tribe 3.8company rating

    Service manager job in Kenai, AK

    Family Services Supervisor Department: Family Services Employment Status: Full Time Program: Family and Social Services FLSA Status: Exempt Reports To: Family and Social Services Director Schedule: 40 hours/52 weeks Supervises: Family Services Technician, DV/SA Advocate/Visitation Specialist, Family Services Case Worker, Family Services Preservation Worker, DV/SA Services Coordinator, Family Services Advocate Aide/Parenting Resource, Guardianship Case Manager, ICWA Tribal Representative Job Summary The Family Services Supervisor acts in a key supportive leadership role within Kenaitze Indian Tribe whose primary responsibility is the oversight of the Tribe's Family Services programs and staff, including planning program strategies, goals, initiatives and structure in alignment with the Tribe's values and vision. The Family Services Supervisor is responsible for budgetary and performance measures, achievement of goals and strategies, and results of monitoring functions. The Family Services Supervisor will works collaboratively with the Tribe's programs and outside agencies. Essential Functions Responsible for day to day operations of the Family Services programs, to include, operational planning, data collection/interpretation, award and funding compliance, budgets, personnel & records management oversight. Develop procedures for all Family Services programs. Ensure the un'ina (clients) care from intake to discharge is delivered and provide direct service. Assist with program referrals to other internal Tribal services or external community programs. Regularly reviews all cases to ensure quality and adherence to local, state and federal guidelines or regulations. Collaborate with Family Services program employees to identify the needs of the families for education and training and refer as applicable. Ensure the Tribe's representation at essential local, state and federal services meetings and activities. Responsible for customer service and quality assurance in the Family Services programs, and resolution of un'ina concerns. Manage, mentor, train and succession planning for all Family Services program employees. Manage research grant opportunities, the Family Service program budget and approve ReqLogic, work schedules and time on Webclock. It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives. Working Conditions Lifting Requirements Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical Requirements Stand or Sit (Stationary position) Walk (Move, Traverse) Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position) Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse) Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information) See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess) Taste/Smell (Detect, Distinguish, Determine) Repetitive Motion OSHA Categories Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid Travel Local In-State Out-of-State Qualifications Education Bachelor's in Social Work, Psychology, Sociology, or other human service related degree or a combination of education and experience may be substituted for a degree Experience Experience working with Department of Public Assistance, and other State and Federal agencies. Two (2) years of experience in managing family and community based programs (DV/SA, Child Welfare and Prevention), and personnel management. Experience in investigations of reports of harm. Experience managing private, state and federal grants; and grant compliance. Experience in budget management. Experience in policy and procedure development and implementation. Experience in public speaking. Preferred Knowledge and experience working with cultural diversities License/Certification Valid Alaska Driver's License and must remain insurable under Kenaitze Indian Tribe's policy. First Aid and CPR certifications, or within 90 days. MANDT certification, or within 90 days. Special Skills The terminology commonly used in human services fields or settings. The resources available to meet the needs of recipients. Critical Incident Reporting, Adult Protective Services, Office of Children's Services reporting. The ability to evaluate needs assessments to meet the needs of the population to be served. The ability to organize, evaluate, and present information orally and in writing. The ability to work with professional and support staff. Conflict resolution and de-escalation skills. Excellent prioritization skills. This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position *Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe. Job Posted by ApplicantPro
    $48k-55k yearly est. 25d ago
  • Manager, Service Assurance II

    Alaska Communications Systems Holdings Inc. 4.5company rating

    Service manager job in Anchorage, AK

    The Service Assurance Manager II role is critical for the success of our Enterprise line of business, with responsibility for owning customer relationships and proactively managing all aspects of customer specific network performance. The role comes into play with the sale of Managed Services to Alaska Communications' customers and is introduced to customers as their advocate and proactive owner within Alaska Communications of their network performance. Requires significant interaction with various internal groups including Sales, Service Delivery, Network Management, Operations, Engineering, etc. Requires leadership in coordinating and facilitating across these various areas to meet customer needs and is expected to be a strong individual contributor. The Service Assurance Manager II typically performs tasks characterized by greater complexity and sensitivity and having more impact to the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Ensures the accuracy and completeness of appropriate customer information, including services and circuits' inventory, contact and escalation information, Service Level Agreement information, etc. • Acts as customer's advocate within Alaska Communications and is the proactive owner within Communications of the customer's network performance. • Proactively monitors customer specific network performance. • Creates customer facing network performance reports, and ensures that customer facing web portal is updated per requirements or specifications. • Build and lead staff/teams - Hire and lead a team of staff or multiple teams with background and experience in performance development, evaluations, etc. • Manages customer relationships as it relates to proactively managing the services we provide, and responds to customer issues escalating them within ACS on behalf of the customer. • Prepares and delivers professional presentations to customers using various network management and reporting tools. • Works closely with other departments to ensure the most efficient business process from end to end for delivery of Managed Services. • Ensures all service level agreement metrics are measured and reported in a timely manner at the individual customer level. • Manages project level budgets and resources as well as vendor and internal resources for project execution. • Mentor and coach individuals or teams, develop skills, identify developmental opportunities and invest in building high performing teams. • Other duties as assigned. Education: Bachelor's degree in Engineering (BSE), Business or a closely related field. Degree requirement may be substituted for experience on a year-for-year basis. Experience: Six (6) years of applicable experience. Experience delivering Managed Services to Customers, including driving proactive management approach designed to seek out win-win opportunities for the Customer and Alaska Communications. Experience in documenting processes used in all aspects of Managed Services. Experience in support of business development, sales, product line management, and marketing organizations, customer and executive presentations, and RFP responses. Experience in proactive performance management of communication networks including proactive network performance analysis, customer network performance reporting, configuration management, and web portal services. Equivalent education and training may be substituted for experience on a year to year basis.
    $35k-45k yearly est. Auto-Apply 60d+ ago
  • Hotel General Manager

    American Cruise Lines 4.4company rating

    Service manager job in Haines, AK

    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. * Hold officers and crew accountable to American Cruise Lines' standards. * Comply with American Cruise Lines' Operations Manual, service standards, and procedures. * Responsible for assessing the management team and providing immediate corrective feedback. * Anticipate the needs of guests and crew. * Respond quickly to guest requests and ensure follow-up. * Identify and resolve problems immediately and request home office support as needed. * Ability to speak and present in front of all guests in person using a microphone. * Management presence during meals services, cocktail hour, and onboard events. * Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. * Ensure Chefs are following approved menus and recipes. * Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. * Lead and direct ship officers in achieving weekly sales goals. * Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. * Manage shipboard business transactions, accounting, timecards, and home office reporting. * Responsible for managing all hotel and food inventories. * Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. * Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. * Create positive crew experiences. * Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. * Perform bartending duties as needed with other management personnel. * Other duties as assigned. Qualifications: * 3+ years of hotel or food and beverage management experience. * Bachelor's degree in business or hospitality management is preferred. * Proficiency in Microsoft Office Suite applications. * Willing to live and work aboard the ship. * Optimism and a hardworking drive to succeed. * Cruise industry experience not required. * Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. * Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Commit to our American mission and share our American key values. * Live our American core competences. * Be the solution. It may not be my job, but it is my responsibility. * Always do right. This will gratify some and astonish the rest. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary travel accommodations. * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*
    $64k-78k yearly est. 51d ago
  • Senior Customer Solutions Engineer - IMS Professional Services

    Rocket Software 4.5company rating

    Service manager job in Juneau, AK

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
    $85.8k-107.3k yearly 60d+ ago
  • Supervisor, Transportation Services - CDL

    Holland America/Princess Alaska-Yukon Land Operations 3.8company rating

    Service manager job in Kenai, AK

    Department Transportation Employment Type Seasonal - Full Time Location Denali Transportation and Logistics Workplace type Onsite Responsibilities Requirements Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
    $51k-65k yearly est. 60d+ ago
  • Assistant Store Manager

    at&T 4.6company rating

    Service manager job in Wainwright, AK

    Job Description: Take the lead at the center of where it all happens - our retail stores. With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology. With access to the latest tech and a company that believes in you, there's so much in store for your career. In this role, you'll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping to meet and exceed sales objectives, you'll ensure that customers are provided with an extraordinary experience with our products and services. And you won't be in this alone. We offer best in class paid training that will set you up for leadership success. You'll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals. Our most successful Assistant Store Managers have: Excellent communication and leadership skills Three or more years of sales and/or customer experience in telecommunications or a related industry Prior management experience Well-developed planning, analytical and problem-solving skills Familiarity with wireless terminology, industry trends and AT&T mobility systems The ability to collaborate with key stakeholders on initiatives beyond store walls. Additional requirements include: Strategic perspective and the ability to champion change. Inspiring your team through high performance, collaboration, and teamwork Utilizing professional expertise to solve problems and analyze issues. Taking initiative and striving and creating results Our Assistant Store Managers earn $53,200 - $79,800 in annual salary plus $18,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Join our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today. ConnectingOurCommunities Weekly Hours: 40 Time Type: Regular Location: USA:AK:Fairbanks:407 Merhar Ave:RET/RET It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
    $53.2k-79.8k yearly 1d ago
  • Family Services Supervisor

    Kenaitze Indian Tribe 3.8company rating

    Service manager job in Kenai, AK

    Department: Family Services Employment Status: Full Time Program: Family and Social Services FLSA Status: Exempt Reports To: Family and Social Services Director Schedule: 40 hours/52 weeks Supervises: Family Services Technician, DV/SA Advocate/Visitation Specialist, Family Services Case Worker, Family Services Preservation Worker, DV/SA Services Coordinator, Family Services Advocate Aide/Parenting Resource, Guardianship Case Manager, ICWA Tribal Representative Job Summary The Family Services Supervisor acts in a key supportive leadership role within Kenaitze Indian Tribe whose primary responsibility is the oversight of the Tribe's Family Services programs and staff, including planning program strategies, goals, initiatives and structure in alignment with the Tribe's values and vision. The Family Services Supervisor is responsible for budgetary and performance measures, achievement of goals and strategies, and results of monitoring functions. The Family Services Supervisor will works collaboratively with the Tribe's programs and outside agencies. Essential Functions * Responsible for day to day operations of the Family Services programs, to include, operational planning, data collection/interpretation, award and funding compliance, budgets, personnel & records management oversight. * Develop procedures for all Family Services programs. * Ensure the un'ina (clients) care from intake to discharge is delivered and provide direct service. * Assist with program referrals to other internal Tribal services or external community programs. * Regularly reviews all cases to ensure quality and adherence to local, state and federal guidelines or regulations. * Collaborate with Family Services program employees to identify the needs of the families for education and training and refer as applicable. * Ensure the Tribe's representation at essential local, state and federal services meetings and activities. * Responsible for customer service and quality assurance in the Family Services programs, and resolution of un'ina concerns. * Manage, mentor, train and succession planning for all Family Services program employees. * Manage research grant opportunities, the Family Service program budget and approve ReqLogic, work schedules and time on Webclock. It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives. Working Conditions Lifting Requirements * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical Requirements * Stand or Sit (Stationary position) * Walk (Move, Traverse) * Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position) * Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse) * Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information) * See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess) * Taste/Smell (Detect, Distinguish, Determine) * Repetitive Motion OSHA Categories * Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid Travel * Local * In-State * Out-of-State Qualifications Education * Bachelor's in Social Work, Psychology, Sociology, or other human service related degree or a combination of education and experience may be substituted for a degree Experience * Experience working with Department of Public Assistance, and other State and Federal agencies. * Two (2) years of experience in managing family and community based programs (DV/SA, Child Welfare and Prevention), and personnel management. * Experience in investigations of reports of harm. * Experience managing private, state and federal grants; and grant compliance. * Experience in budget management. * Experience in policy and procedure development and implementation. * Experience in public speaking. Preferred * Knowledge and experience working with cultural diversities License/Certification * Valid Alaska Driver's License and must remain insurable under Kenaitze Indian Tribe's policy. * First Aid and CPR certifications, or within 90 days. * MANDT certification, or within 90 days. Special Skills * The terminology commonly used in human services fields or settings. * The resources available to meet the needs of recipients. * Critical Incident Reporting, Adult Protective Services, Office of Children's Services reporting. * The ability to evaluate needs assessments to meet the needs of the population to be served. * The ability to organize, evaluate, and present information orally and in writing. * The ability to work with professional and support staff. * Conflict resolution and de-escalation skills. * Excellent prioritization skills. This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position * Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.
    $48k-55k yearly est. 60d+ ago

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Top 10 Service Manager companies in AK

  1. Kenaitze Indian Tribe

  2. Alaska Communications

  3. Construction MacHinery Industrial, LLC

  4. HDL Engineering Consultants

  5. Optimera Inc.

  6. Brink's

  7. Capital One

  8. Blood Bank of Alaska

  9. Blood Bank of The Redwoods

  10. Swickard Auto Group

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