Manager, Claims Operations - Property CAT
Service manager job in Phoenix, AZ
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position.
What you'll do:
Inspect and review quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Build conditions for success removes obstacles, leads and champions change.
Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handle escalations and make appropriate decisions based on the policy.
Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.
Hire, develop, and coach claims employees for results delivery.
Consistently coach employees on claims handling and find opportunities to improve overall process and engagement
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
What sets you apart:
Existing manager or previous experience as a manager in property claims
5 years of property claims experience handling moderate severity Homeowners or Dwelling claims
Field property claims experience
Knowledge of property claims contracts and interpretation of case law
Residential construction experience
Experience with Xactimate, XactAnalysis and XactContents
Experience handling catastrophe claims
CPCU or other insurance industry designation
Ability to work weekends and overtime if needed
US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $103,450- $186,210.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyOperations Manager
Service manager job in Goodyear, AZ
W. R. MEADOWS, INC. designs, manufactures, and markets high-quality building materials for today's construction professionals. Products are sold through our authorized distribution network. We're a family-owned and operated company focusing on product quality, outstanding service, and business integrity since our founding in 1926.
We remain committed to producing high-quality products and systems that meet or exceed the latest regulations. From highway construction and repair to building construction and restoration to waterproofing/vapor proofing/air barrier products and more, we've been satisfying the needs of the public and private sectors of the building construction industry for over 95 years.
OPERATIONS MANAGER
JOB SUMMARY:
Manages and coordinates all activities of a branch location. These activities would include but not limited to personnel, sales, manufacturing, purchasing, inventory, inventory control and accounting functions, ultimately net profit accountability. The manager is responsible for the branch physical facility as well as branch functions/activities.
ESSENTIAL FUNCTIONS:
Communicate and provide direction to the staff of all departments.
Interviews, selects, and hires new employees.
Directs employee training to improve efficiency and ensure conformance with standard procedures and practices.
Conducts staff meetings of operations personnel or confers with subordinate personnel to discuss operational problems or explain procedural changes or practices.
Compiles required and special reports on the operating functions of the branch location.
Put together the capital budget/expenditures in order to keep costs contained.
Maintain personal contact with key customers in assigned markets.
Assure that all personnel are utilizing all the available tools and following the sales and marketing plans.
Communicate with VP WDIV, WDIV Sales Manager, corporate office, and officers.
Make sure all corporate policies and procedures are followed.
ADDITIONAL RESPONSIBILITIES:
Provide whatever service is needed to keep branch operations running.
Always emulate the high WRM standards for Quality, Integrity, and Service.
Participate in various corporate team programs
Approve or disapprove staff vacation or leave
Compile and project sales and budget figures for each business year
Coordinate with Sales Staff, including Sales Manager and VP's to increase sales
Participate in required corporate functions
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent people skills and strong communication skills-listening, speaking, presenting, and writing.
Computer literacy, including MRP, Word, Excel, etc.
Detail-oriented with good organizational skills
Ability to work under pressure with problem-solving skills
Good mathematical and computer skills
General construction and product knowledge, and industry understanding
Operations, Sales, & Administrative knowledge, including company accounting
Leadership and supervisory/management skills
Ability to motivate others
EDUCATION AND EXPERIENCE:
Bachelor's degree in business management or related field preferred
Minimum four years in-house or industry experience, preferred
CERTIFICATES AND LICENSES:
Valid, unexpired driver's license
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. (Other duties and responsibilities may be assigned at the supervisor's discretion.
General Manager
Service manager job in Palominas, AZ
Are you a dynamic hospitality leader ready to oversee operations at one of the region's most exciting resort destinations? This is an incredible opportunity to lead a thriving property known for its welcoming atmosphere, high guest satisfaction, and commitment to excellence.
The General Manager will be responsible for all aspects of day-to-day operations, including guest services, financial performance, team development, and community engagement. This role is ideal for a hands-on leader who thrives in a guest-focused environment, takes pride in building strong teams, and excels at driving both operational and financial success.
Key Responsibilities
Oversee all property operations, ensuring an exceptional guest experience and seamless daily performance.
Recruit, train, and inspire a motivated team committed to service excellence.
Develop and execute marketing and promotional strategies to increase reservations and overall occupancy.
Prepare and manage annual operating budgets; monitor monthly performance and identify growth opportunities.
Collaborate with activities and recreation teams to design and deliver engaging guest experiences.
Maintain property standards, oversee capital improvements, and ensure compliance with local, state, and federal regulations.
Serve as the primary point of contact for guests, residents, and ownership, promoting a warm and professional environment.
Qualifications
Minimum 5+ years of leadership experience in hospitality, resort management, or related operations.
Strong financial management skills, including budgeting, forecasting, and P&L oversight.
Excellent communication, problem-solving, and organizational abilities.
Proven ability to lead teams, handle guest concerns with professionalism, and uphold brand standards.
Proficiency with Microsoft Office and property management or accounting systems.
Flexibility to work evenings, weekends, and holidays as business needs require.
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred (or equivalent experience).
Compensation: $75,000 - $90,000 base (commensurate with experience), 25% bonus program, 100% Paid Health Insurance Expenses (Single AND Family Coverage), 401K with 6% Match, Outstanding Career Growth Potential, PTO, and much more!
Why Join This Opportunity
This is your chance to lead a property that blends hospitality, community, and natural beauty. You'll have the autonomy to make an impact, a supportive ownership group that values innovation, and a team that's passionate about creating memorable experiences for every guest.
Service Center Assistant Manager
Service manager job in Phoenix, AZ
This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Monitoring inventory levels and, with the Managers approval, adjusting when appropriate
Maintain a team member structure to accomplish the service center mission in an effective and efficient manner
Assist in the Interview process and recommend applicants for hire
When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills
Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary
Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively.
Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service
Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed
Monitor, document, and report inventory discrepancies and return goods
Work in accordance with company safety policies and maintain a safe working environment
Assist with asset control in shipment procedures and departmental security issues
Assist in the coordination of shipping and delivery with Purchasing Department
Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment
Punctuality and regular attendance are essential to managing on-site customer service.
Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately.
Completes appropriate HR forms for warehouse team members.
Conducts safety and 5-S audits and maintains good housekeeping in the Service Center.
Manage and document the delivery of products via company delivery vehicle.
NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions.
Assist in administering order entry control and pricing policies consistent with company guidelines.
Assist with the loading and unloading of trucks if necessary.
Provides suggestions regarding new product and service opportunities.
All other duties as assigned
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day
Ability to frequently bend, stretch and lift up to 50 pounds
Must be able to operate a forklift and have a clean driving record
COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of overhead garage door products, garage door repair and installation
Outstanding computer skills, proficiency in Microsoft Excel and Word is required
Outstanding oral and written communication skills
Must be friendly and patient
Professional appearance and strong work ethic
Ability to work independently and resolve issues based on discretion and good judgment
Positive attitude
Highly ethical
Superior customer service skills
Able to change focus frequently and often while being detail orientated and well organized
Conflict resolution and problem solving are key components of this position as well
Must be able to operate a forklift and have a clean driving record
EDUCATION & EXPERIENCE:
REQUIRED:
High School diploma
PREFERRED:
Preferred: B.S. or B.A. in business or industrial related field
The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO
Operations Manager
Service manager job in Phoenix, AZ
About the Company
Our client is a long-standing, privately held manufacturer of precision components that power everything from next-generation aircraft to championship-winning race teams. Continued expansion into the aerospace sector has doubled demand, and the organization is creating this key role to elevate shop performance, strengthen quality systems, and champion a culture of safety and continuous improvement. As Operations Manager, you will report directly to the VP of Operations and steer a 50-person, multi-shift operation toward world-class results.
What's in It for You
High-impact, newly created leadership seat with direct visibility to executive leadership
Robust resources for lean, automation, and capital projects
Competitive bas salary with full benefits suite: multiple medical plan options (PPO & HSA), dental, vision, life, disability, and 401(k) with 4 % match
Progressive PTO that increases annually, plus a consistent weekday schedule (6 a.m.-2:30 p.m.) and flexibility to audit other shifts
Relocation support considered for the right candidate
Key Responsibilities
Direct daily facility and production operations across machining, grinding, assembly, and finishing value streams, ensuring safety, quality, throughput, and delivery targets are met
Champion a proactive safety culture, maintaining compliance with OSHA, AS9100, and other aerospace quality standards
Build, coach, and develop a team of supervisors, leads, and technicians spanning multiple shifts
Coordinate production schedules with planning and engineering to hit customer commitments on time
Track KPIs (OEE, scrap, downtime) and deploy corrective actions and Kaizen events to drive continuous improvement
Partner with quality, maintenance, engineering, and supply-chain teams to troubleshoot issues and optimize processes
Manage staffing levels, cross-training, and shift coverage as the plant expands toward 24/7 operation
Oversee preventive maintenance programs and capital upgrades to maximize asset reliability
Required Qualifications
7+ years of manufacturing leadership, including 3+ years in aerospace or other regulated industry
Strong background in CNC machining and precision manufacturing processes
Hands-on experience with AS9100 (or ISO 9001) QMS and customer audits
ERP/MRP fluency (SAP, Epicor, Oracle, or similar)
Proven success leading multi-shift teams using lean tools such as 5S, value-stream mapping, and visual management
Ability to read blueprints, GD&T, and technical specifications
Preferred
Bachelor's degree in engineering, Industrial Management, or related discipline
Lean Six Sigma Green or Black Belt
Familiarity with ITAR and government-contracting requirements
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
Landfill Operations Manager
Service manager job in Scottsdale, AZ
Ready to shape the future of operations in sunny Scottsdale, AZ? We're hiring a talented Landfill Operations Manager to join our team directly, offering an annual salary of $85,000 - $115,000. If you thrive in a fast-paced environment and are ready to lead with a standard Monday - Friday 8 am - 5 pm schedule (with occasional overtime, including Saturdays), we want to hear from you! This is your chance to take ownership, drive efficiency, and make a real impact. Contact our RPS Recruiter, Melanie at mearle@staffmanagement.com to learn more!
Perks & Benefits
Direct Deposit or Cash Card pay options
Medical / Dental Insurance
401k
STD /LTD
Life Insurance
Paid Sick Leave
Paid Time Off
$85,000 - $115,000
Employment Type & Shifts
Full Time
Direct Hire
1st Shift
Job Responsibilities
Oversee day-to-day landfill operations, including waste receipt, disposal, and site maintenance
Ensure equipment (bulldozers, compactors, trucks, etc.) is operational, maintained, and scheduled properly
Monitor landfill capacity and coordinate waste placement according to engineering and environmental plans
Ensure compliance with environmental regulations and permit requirements (EPA, state, and tribal regulations)
Manage traffic flow, weigh stations, and tipping operations for efficiency and safety
Maintain a safe working environment; oversee safety programs, inspections, and incident reporting
Ensure compliance with Occupational Safety and Health Administration (OSHA) regulations and other safety standards
Monitor environmental compliance: stormwater management, leachate handling, air quality, and methane gas controls
Previous experience in landfill or solid waste management preferred
Knowledge of heavy equipment operations and site safety
Familiarity with environmental regulations (local, state, federal, and tribal)
Strong leadership and team management abilities
Budgeting, reporting, and analytical skills
Ability to manage contractors and vendors
Problem-solving skills for operational challenges
Associate Requirements
HS Diploma or GED
Background Check
Drug Test
Must be at least 18 years old
The hourly rate for this position is anticipated between $40.86 - $55.28 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home.
Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
Assistant General Manager - ADESA Auto Auction
Service manager job in Arizona
About Us ADESA, a Carvana owned company, currently the nation's second-largest physical wholesale vehicle auction operating over 50 locations throughout the US. Our auction sites, some up to 200 acres, provide a wide array of vehicle services including logistics management, repair & reconditioning, and auction remarketing for well over one million vehicles annually. Many of our locations also serve as Carvana distribution hubs and reconditioning facilities, making our sites vibrant and full of passionate people who enjoy serving our customers.
We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is undergoing a multi-year expansion including sizable investments in facilities, digital auction capabilities, and supporting our customer's growth! We are looking for great people who want to take this journey with us. Get a sneak peek into life at ADESA!
Role
As an ADESA Assistant General Manager, you will lead a high performing vehicle operations team and support the customer experience at an auction site. Our AGMs maintain a strong understanding of operational, sales, and financial processes. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for leadership, integrity, adaptability, and positivity.
The Assistant General Manager role at ADESA is an amazing opportunity for a passionate leader looking to accelerate their career in the fast-paced automotive world. You'll be at the forefront of innovation, applying operational, sales, and financial abilities to enhance customer satisfaction, while you sharpen your skills to prepare you for continued career growth potential across our organization. If you thrive in a high expectation, high accountability role and are ready to accelerate your career with a Fortune 500 company that values leadership, integrity, adaptability, and positivity, ADESA is your road to success.
Impact
A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community.
Responsibilities
People Leadership and Team Development
Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration.
Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources.
Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments.
Business Development
Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology.
Ensure the use of marketing tools on selected customer accounts as instructed.
Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability.
Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed.
Customer Service
Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs.
Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.
Operations & Process Execution
Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally.
Inspect work performed by auction operations to ensure that the work conforms to the customer's request.
Compliance and Safety
Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety.
Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed.
Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.
Skills & Attributes
Excel in a fast-pace, high-pressure environment where speed and quality are paramount
Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible
Ability to always demonstrate polished and professional behavior
Strong communication and presentation skills
Leads through encouragement and coaching, navigates conflict through positive conflict resolution
Sales and customer focused, with an organized and systematic approach to the work
Demonstrated ability to follow-through with both internal partners and external customers
Forward-thinking; adept and comfortable with change; ability to act as a "change champion"
Detail oriented and consistent in the execution of job duties
Qualifications
High School or GED required
College education preferred
5+ years of people management experience
7+ years of customer service experience
Automotive/auction experience preferred
CRM experience preferred
Must be 18 years of age and have a valid driver's license
ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Relocation Assistance | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
The physical activity requirements of the position range from Light to Medium Physical Work.
Frequent - standing, watching, touching, listening, walking, talking
Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Physical Working Conditions
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all s. This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
General Manager Operations (Bilingual) English/Spanish
Service manager job in Glendale, AZ
The General Manager (GM) in the staffing industry is responsible for overseeing daily operations, managing branch or regional performance, leading recruitment teams, developing client relationships, and ensuring the achievement of business objectives. This role requires strong leadership, strategic thinking, and a deep understanding of the staffing and recruitment lifecycle.
Key Responsibilities:
1. Strategic Leadership & Planning
• Develop and execute strategic plans to meet business goals and drive growth.
• Identify new business opportunities and market trends within the staffing industry.
• Set performance goals and KPIs for teams and branches.
2. Team Management
• Lead, mentor, and manage recruitment consultants, account managers, and administrative staff.
• Recruit, train, and retain high-performing team members.
• Foster a positive, results-oriented work culture.
3. Operations Oversight
• Oversee daily branch operations including recruitment, client services, compliance, and reporting.
• Ensure adherence to company policies, industry regulations, and labor laws.
• Streamline processes for efficiency and scalability.
4. Client Relationship Management
• Maintain strong relationships with key clients; ensure high levels of client satisfaction.
• Oversee client onboarding, service delivery, and contract negotiations.
• Resolve escalated client issues promptly and professionally.
5. Financial Management
• Develop and manage budgets, forecasts, and P&L statements.
• Monitor financial performance and implement corrective actions as needed.
• Ensure profitability through effective cost and resource management.
6. Sales & Business Development
• Drive sales performance and client acquisition strategies.
• Collaborate with business development teams to secure new accounts.
• Attend industry events and represent the company in networking opportunities.
⸻
Qualifications:
• Human Resources bachelor degree or related field preferred.
• 5-10+ years of experience in the staffing or recruitment industry, with at least 3 in a leadership role.
• Strong knowledge of labor market trends, employment law, and staffing best practices.
• Proven success in managing teams and growing business revenue.
⸻
Skills & Competencies:
Bilingual English/ Spanish- written and oral
• Strategic thinking & execution
• Leadership and team development
• Sales and client management
• Operational and financial acumen
• Excellent communication and negotiation skills
• Adaptability in a fast-paced, competitive environment
⸻
KPIs/Success Metrics:
• Revenue growth and profitability
• Client retention and satisfaction
• Team performance and productivity
• Placement fill rates and time-to-fill
• Compliance and operational efficiency
General Manager
Service manager job in Tucson, AZ
At Simmons Pump & Supply, we don't just provide pump systems-we empower our employees to be industry experts and problem solvers. We take pride in fostering a workplace built on trust, integrity, and accountability, where your contributions make a real impact. If you're looking for a company that values expertise, collaboration, and professional growth, Simmons Pump & Supply is the place for you.
Job Summary
The General Manager oversees the daily operations and long-term success of the Willcox, AZ location. This position combines hands-on leadership with strategic planning to drive revenue growth, maintain product quality, and deliver an outstanding customer experience. The manager is responsible for guiding the team, managing financial performance, and ensuring the branch operates efficiently and profitably.
Location
Please note this position is an on-site position in Willcox, AZ. Relocation is preferred but not necessary as long as applicant is comfortable with the commute.
Key Responsibilities
Operations Management
Partner with corporate leadership to set branch goals and achieve key performance metrics.
Maintain a customer-focused environment, consistently delivering outstanding service.
Ensure product quality and on-time delivery to meet or exceed customer expectations.
Collaborate with inside and outside sales to expand market presence across markets.
Oversee facility upkeep, equipment readiness, inventory control, and strict adherence to safety standards.
Financial Management
Drive revenue by promoting current and upcoming products and services.
Develop and execute branch budgets, forecasts, and strategic sales plans.
Monitor operational costs and financial reports, recommending adjustments to meet targets.
Approve branch expenditures and maintain compliance with company financial policies.
Personnel Management
Hire, coach, and manage all Willcox branch employees, fostering a culture of accountability and teamwork.
Conduct annual performance reviews and recommend compensation adjustments.
Partner with Human Resources on recruiting, training, and employee relations.
Ensure all team members follow company policies, procedures, and safety guidelines.
Additional Responsibilities
Build and maintain strong relationships with local growers, municipal customers, and vendors.
Represent Simmons Pump & Supply at community events, trade shows, and industry gatherings in Arizona.
Identify opportunities for process improvements and operational efficiencies to enhance customer satisfaction and profitability.
Qualifications
Proven experience managing operations, sales, or distribution in an industrial, agricultural, or manufacturing environment.
Strong financial and business acumen with the ability to analyze and act on data.
Excellent leadership, communication, and customer service skills.
Ability to balance strategic planning with hands-on daily oversight.
Proficiency in Microsoft Office and familiarity with QuickBooks or inventory management systems.
Why Join Simmons Pump & Supply?
We believe our employees are our greatest strength and invest in their success. Simmons Pump & Supply offers:
Competitive compensation package
Comprehensive health, dental, vision, and life insurance
Profit Sharing retirement plan
Generous paid time off, including vacation, sick days, and holidays
Opportunities for professional development and growth
A collaborative, innovative work environment built on trust and integrity
Operations Manager
Service manager job in Scottsdale, AZ
The Operations Manager is responsible for overseeing and optimizing the daily administrative, clinical, and logistical operations of the hospice organization. This role ensures that all services are delivered efficiently, compassionately, and in compliance with federal, state, and accreditation standards. The Operations Manager collaborates closely with the Executive Director, Clinical Director, and interdisciplinary team to uphold the organization's mission of providing exceptional end-of-life care.
Key Responsibilities
Operational Leadership
Oversee daily operations of hospice programs, ensuring smooth coordination across clinical, administrative, and support departments.
Develop, implement, and monitor policies and procedures that promote efficiency, quality, and regulatory compliance.
Manage facilities, equipment, and supply chain to ensure consistent support for patient care delivery.
Compliance & Quality Assurance
Ensure adherence to all hospice regulations, including Medicare/Medicaid Conditions of Participation and state licensing requirements.
Coordinate quality assurance and performance improvement (QAPI) activities to enhance service outcomes.
Prepare for and support external audits, surveys, and accreditation processes.
Team Management & Development
Supervise administrative and support staff, providing coaching, performance evaluations, and professional development.
Collaborate with clinical leaders to ensure adequate staffing and resource allocation.
Foster a positive, mission-driven culture emphasizing compassion, accountability, and teamwork.
Financial & Resource Oversight
Assist in budget preparation and monitor expenditures to ensure fiscal responsibility.
Identify cost-saving opportunities without compromising quality of care.
Manage vendor relationships and contracts related to operations and facilities.
Strategic Planning & Growth
Support leadership in strategic initiatives to expand services, improve patient experience, and increase operational efficiency.
Utilize data-driven insights to inform decision-making and process improvements.
Qualifications
Bachelor's degree
Minimum of 3-5 years of operations or management experience
Strong knowledge of CMS regulations, HIPAA, and hospice accreditation standards.
Proven ability to lead teams, manage multiple priorities, and communicate effectively across disciplines.
Proficiency in healthcare management software and Microsoft Office Suite.
Compassionate leadership style with commitment to patient-centered care.
Work Environment
Full-time, exempt position
May include occasional evening or weekend responsibilities to support operational needs
Direct Reports: Administrative staff, scheduling coordinators, and support personnel
Assistant Operations Manager
Service manager job in Scottsdale, AZ
Who Are We?
Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
Position Overview
The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Operations Leaders drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team.
People
Fosters a guest-focused team environment through driving volume and anticipating guest needs
Achieves excellent guest service by role-modeling company service standards
Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
Holds self and associates accountable for achievement of financial results and performance standards
Manages conflict and coaches by applying company's recommended processes, standards and guidelines
Empowers and involves associates in decision-making processes
Receives feedback and fosters dialog around solutions
Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity
Makes recommendations on hiring, promotions, and terminations of team members based on performance
Process
Consistently meets or exceeds store and individual goals and contributes to the store's overall goals.
Engages our guests and make their shopping experience exceptional!
Co-Leads floor sets/refresh management
Makes recommendations on hiring, promotions, and terminations of team members based on performance
Manages and oversee scheduling
Manages back of house organization
Manages shipment and product prep process (steaming, hanging etc.)
Plans and manages merchandise markdown process
Manages supply orders, maintenance & cleaning
Manages Inventory/Damages
Audits and manage banking & loss prevention systems
Trains new associates on operational processes
Co-manages payroll and responsible for store's financial performance
Responsible for decisions regarding store operations and planning
Controls workflow through successful planning and delegation
Executes task directives within designated time frames
Completes opening/closing procedures
Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
Communicates effectively with executive team.
Must be able to lift & carry heavy boxes (up to 30 lbs)
Presentation
Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales
Interprets Home Office communication through Store Leader / District Leader partnership
Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment.
Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team
Communicates performance observations and offers feedback to the District Leader
Qualifications
1 year Retail Management
Bachelor's Degree preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
#73 in Fortune 100 Best Companies to Work For 2023
#4 in Fortune Best Workplaces in Retail™ 2022
#93 in Best Workplaces for Millennials™ 2023
#34 in Fortune Best Workplaces for Women™ 2022
District Manager
Service manager job in Phoenix, AZ
District Manager position in the Phoenix area. It is with a Fortune 500 industry leader, looking for retail management candidates with multi-unit experience to oversee operations at 10-12 property locations and it is M-F 8am to 5pm hours. Job responsibility and company details below:
-Company is extremely stable and offers definite career path.
• Recruit, motivate and retain a dedicated team of customer facing customer front line employees.
• Drive your team with effective communication and provide coaching on customer service and sales strategies.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.
• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Drive business forward using analytics o identify trends, develop and implement strategies to capitalize on opportunities in your district.
Regional Operations Manager
Service manager job in Phoenix, AZ
Regional Manager - Phoenix, AZ (Equipment & Site Services Rental)
Phoenix, AZ Onsite with light Local Travel
$85,000 - $95,000 base + quarterly and annual incentive bonuses (10-15%)
Direct Reports: 20 (oversees 45-55 employees)
About the Role
We are seeking a hands-on Regional Operations Manager to oversee operations and drive performance within a fast-paced construction services hub in the Phoenix region. This role combines operational leadership, logistics oversight, and strategic execution, ensuring daily activities run smoothly, safely, and efficiently.
The Regional Manager will lead a well-tenured team, manage a satellite yard, oversee field operations, and ensure strict adherence to safety and service standards. The ideal candidate is operationally savvy, personable, and comfortable working in the field and the office.
Key Responsibilities
Operational Leadership & Management
Oversee daily operations of the regional yard, including equipment staging, inventory management, routing, and job site logistics.
Manage and support 45-55 employees, including direct supervision of a team of 20.
Ensure safe and efficient operations while meeting productivity and performance goals.
Be onsite regularly to ensure successful job set-ups and address yard or site needs proactively.
Implement and uphold operational strategies, policies, and procedures that drive performance and efficiency.
Strategically plan workforce and resource allocation based on project load and logistics capacity.
Safety & Compliance
Champion a culture of safety, incentives are directly tied to incident-free performance.
Ensure strict adherence to OSHA and DOT regulations.
Conduct regular site visits to verify safe and compliant work practices.
Maintain accurate documentation using company systems and routing tools.
Financial Performance & Strategic Planning
Manage and monitor regional budgets, forecasts, and financial performance to ensure profitability.
Drive operational excellence with a focus on sales, customer service, and efficient execution.
Analyze KPIs to make informed, data-driven decisions.
Contribute to annual budgeting and performance targets.
Customer & Stakeholder Engagement
Partner closely with field teams, customers, and internal stakeholders to ensure smooth delivery of services.
Oversee event and project support such as public works, DOT fencing projects, and special events (e.g., large-scale festivals or sports events).
Act as a key liaison between regional operations and senior leadership.
Required Qualifications
Bachelor's degree in Business, Management, or related field.
Minimum of 5 years of leadership experience in a Regional Manager or similar operational role.
Background in service-based industries where products are delivered and installed at customer sites (e.g., event rentals, propane, pest control, waste management, utilities).
Proven ability to lead teams and oversee multiple operational functions simultaneously.
Strong focus on safety and compliance.
Valid driver's license with clean driving record.
Benefits & Perks
Health, Dental, Vision, and Life Insurance
$2,000 HSA contribution by employer
Wellness reimbursement up to $250 annually
401(k) with full vesting and company match
Company card and mileage/gas reimbursement
Incentive bonus program tied to safety, operational performance, and profit targets
Area Manager
Service manager job in Phoenix, AZ
The Area Manager (restaurant/retail) will oversee and optimize the operational performance of multiple locations within a designated region. Must have a strong background in operations management, exceptional leadership skills, and the ability to drive efficiency, quality, and profitability across the region. Strategic thinker with a proven track record of managing complex operations and result driven.
Key Responsibilities:
Lead and manage a team of Operations Managers and Supervisors across multiple locations within the region
Develop and execute operational strategies that align with company goals and standards, while driving continuous improvement
Conduct monthly General Management meeting to update, coach and train of new processes and procedures
Accountable for all store repairs, cleanliness, and upkeep
Assist with issues POS / Printers / ADT alarm / Health Inspection / Speed tab (App)/Jolt
Monitor and analyze key performance indicators (KPIs) to assess the efficiency, productivity, and quality of operations
Collaborate with cross-functional teams to implement process enhancements, streamline workflows, and ensure optimal resource allocation
Ensure consistent adherence to company policies, procedures, and operational guidelines across all locations
Foster a culture of teamwork, accountability, and performance excellence within the regional operations team
Monitor inventory levels and ensure accurate stock management across locations.
Identify opportunities for cost reduction and revenue growth within the region
Address operational challenges and implement solutions in a timely and effective manner
Provide regular reports to senior management on regional performance, challenges, and opportunities
Assess for Core 5
Conduct weekly onsite visits 3-4 times a week
Requirements:
Bachelor's Degree and/or applied equivalent.
A minimum of 3 to 5 of experience in the the restaurant industry preferred.
Strong leadership and team building skills.
Excellent communication and interpersonal skills.
Proven track record of managing multiple locations or areas.
Strong organizational skills and attention to detail.
Proficient in budgeting, financial analysis, and cost management.
Ability to analyze data and make strategic decisions.
Willingness to travel extensively within the assigned area, travel up to 75%
HVAC Operations Manager
Service manager job in Glendale, AZ
Operations Manager - Austin HVAC LLC (Glendale, AZ)
Full-Time • In-Person • Salary + Benefits
Austin HVAC LLC, a reputable residential HVAC company serving the Arizona market, is seeking a skilled and motivated Operations Manager to join our team. This role is hands-on and critical to our day-to-day success, overseeing all operational functions of the business.
Key Responsibilities
Oversee daily operations and personnel, including superintendents, installers, trimmers, startup and service technicians
Manage workload distribution, project timelines, billing, contracts, and customers.
Attend and support pre-construction meetings on new construction job sites
Assist in setting and achieving company performance goals
Support forecasting, budgeting, cost control, and efficiency improvements
Maintain high standards of customer service and job quality
Promote a positive team environment and strong communication across departments
Provide mentorship and guidance to internal department managers as needed
Qualifications
Minimum 5 years of residential HVAC experience (rough, trim, startup)
Strong understanding of IRC codes and how to reference them as needed
Prior management or supervisory experience required
Strong organizational and professional communication skills
Proficient with Microsoft Office / Microsoft 365 platforms
Ability to lead by example and manage high volume fast-paced operations
Self-Motivated, dependable, and detail-oriented
Bilingual (English/Spanish) preferred
Compensation & Benefits
Competitive salary
Full benefits package including:
✔ Health Insurance
✔ Vision Insurance
✔ Life Insurance
✔ 401(k) with 6% company match
Paid Time Off & Holiday Pay
Company vehicle or vehicle allowance
Stable, full-time, proactive role within a growing company
Work Requirements
In-person position, based in Glendale, AZ
Monday-Friday, full-time schedule (with flexibility as needed)
Apply Today
If you're a motivated leader with HVAC expertise who thrives in an organized, team-focused environment, we'd love to hear from you.
➡️ Send your resume to: **********************
➡️ Or call: ************
General Manager
Service manager job in Tucson, AZ
About Us:
Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners. As we continue to expand, we seek a dynamic General Manager to lead our teams and uphold our mission of excellence.
Job Overview:
The General Manager will oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.
Why Join Us?
Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group
Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations
Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers
Key Responsibilities:
Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction
Qualifications:
Experience: 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields
Language: ability to communicate effectively in both English and Spanish is strongly preferred.
Education: Master of Business Administration in strongly preferred.
Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
Sales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes
Attributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments
Pre-employment background check & drug test
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role by August 22nd.
General Manager
Service manager job in Phoenix, AZ
Overview: We are a small business that specializes in window, door and skylight installs. The General Manager (GM) is responsible for leading teams to success, providing strategic directions, ensuring quality installations and managing the day-to-day execution of the business.
Responsibilities:
Take care of wholesale / inside sales (sales orders, purchase orders)
Manage incoming deliveries for both wholesale/jobs, tagging product, calling clients when product is in and filing paperwork
Assist walk-ins both skylights and windows/doors
Manage project coordination / scheduling - dealing with same day call outs - handling situations with upset clients if pushed back jobs.
Inventory count and ordering (caulking, foam, skylights, sun tunnels, accessories etc.)
Manage installations of windows/doors (both employees and subcontractors) in all facets
Assist with growing sales team outside sales (in the future)
Payroll entering into accounting software (piece work and hourly)
Sales commissions
Contact contractors/roofers West Coast for skylight sales growth
Office supplies management
Incoming leads entry - send off to salesperson and enter into MarketSharp
Manage returns or damaged product with vendors for wholesale and jobs
Find ancillary ways to cut costs / save money on bills
Invoicing wholesale and jobs
Customer reviews (call every job after completed) ask for review and what we could have done better
Purchase order acknowledgements
Support on quoting larger projects (mainly windows and doors)
Contact past due invoices and collect
Qualifications:
3+ years experience as a General Manager, Chief Operating Officer or related title
Associates in business management or related study, strongly preferred
Strong organizational skills.
Exceptional written and verbal communication skills.
Prior experience as a general manager, project manager or related title.
Experience with Sage is a plus.
Physical Demands:
Ability to handle some mental stress when dealing with upset customers.
Ability to life and move objects up to 50lbs on occasion.
Occasionally ascend or descend ladders, stairs, step stools, etc
Occasionally work in noisy environments
Repetitive motion likely.
Benefits:
Health and dental benefits.
Employee discount.
Flexible schedule
Employee Discount.
PTO and holidays in line with company policy.
Salary: $70,000- $80,000 annually, depending on experience
Schedule: 6:30AM-3:30PM, Monday-Friday
Job Classification: Full-time, salaried, exempt
Location: Phoenix, AZ (on-site)
Store Manager
Service manager job in Tucson, AZ
At Nick's Menswear, we're redefining the in-store experience for our valued clientele. We pride ourselves on the fact that we are experts in providing our customers with the best product, best fit at the best price. We are a diverse team of individuals who are passionate about making sure our customers look and feel their best on some of the most important days of their life, and truly any day they are dressed by Nick's! We love what we do and our customer reviews reflect our commitment to excellence.
If you're looking for just another retail job, you can work anywhere, but if you're the best at modeling and leading your team to provide an exceptional customer experience, come work for Nick's Menswear. We are looking for an experienced Store Manager to join our team!
Enough about us, here's what we're looking for from you!
Our Store Managers are the carrier of our culture and model our company values of Extreme Ownership, Refreshing Candor and Constant Evolution. They are laser focused on making sure every aspect of the in-store experience provides an exceptional in store experience.
Some of their main responsibilities include:
Team Accountability
Ensuring the team is always providing exceptional customer service at all times
Ensuring associates are aware and held accountable to all policies and procedures
Modeling sales expectations by utilizing various techniques and communicating product knowledge to the client; recommending merchandise selections or help locating merchandise based on what you as the expert knows is best for the client
Providing real-time performance coaching and feedback for all employees
Provide instruction in the moment, as soon as behaviors that can be improved are observed
Staffing
Creating the weekly staffing schedule
Always looking for talent to join the store team
Training
Ensuring all team members have the tools and training needed to succeed in their role. This includes but is not limited to:
Ensuring the team is proficient in all daily tasks (store organization and cleanliness, POS transactions, product merchandising, etc.)
Ensuring team is fluent in all aspects of product knowledge
Reinforcing training to ensure all team members are experts in the selling verbiage and scripts
Demonstrating proficiency in all aspects of working with Wedding clients
Ensure team is motivated to provide the highest level of customer service to wedding clients and have the knowledge to provide the best wedding options for the couple and for the business
Spending extra time with team members who are not ramping up to the level of performance required
Store Standards
Ensuring the store maintains the highest level of cleanliness and organization at all times
Tailor Shop
Coordinating workload with tailors on expected promise dates and ability to deliver to those dates
Working with the General Manager when staffing issues arise to find coverage
Holding tailors accountable to completing their daily work tasks
Overall Operations
Anticipating and addressing problems and escalating immediately when necessary
Ensuring prompt resolution of customer, team, store concerns
Do these attributes describe you?
5+ years retail / customer service leadership experience
Entrepreneurial mentality with experience providing the best customer experience
Experience as a hands-on leader with professional maturity who loves being on the sales floor to motivate, coach, and help teams succeed
A knack for attracting, identifying, and inspiring employees
Strong emotional intelligence, resilience, communication skills, and the ability to influence team members
Ability to work full time including variable hours including mornings, evenings, weekends and/ or holidays
Standing for long periods of time
If so, apply now! We can't wait to meet you!
Nick's Menswear is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Job Type: Full-time
Schedule: Varies
Benefits:
Health, dental, vision insurance after 60 days
Paid time off
50% employee discount
Custom "Made to Measure" Commission
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Ability to Commute:
Tucson, AZ 85711 (Preferred)
Work Location: In person
Luxury Retail Assistant General Manager
Service manager job in Phoenix, AZ
The Assistant General Manager is responsible for operational and organizational standards of the store, while selling and co-managing a team of professional clothiers. This role includes administrative tasks, monitoring inventory levels, developing business strategies to meet monthly sales targets, and supporting the General Manager in leading the sales team.
Assistant General Manager Responsibilities:
Deliver excellent service to ensure high levels of customer satisfaction
Motivate the sales team to meet sales objectives
Self-source new clients and maintain steady marketing outreach to drive new business
Create business strategies to attract new customers, expand store traffic, and enhance profitability
Support the General Manager in overseeing the sales team
Respond to customer complaints and concerns in a professional manner
Ensure store compliance with health and safety regulations
Develop and arrange promotional material and in-store displays
Monitor inventory levels and order new items as needed
Partner with the General Manager to roll out sales initiatives and new product launches
Manage the store schedule on a monthly basis
Opening and closing of the retail store which includes but is not limited to, merchandising, store upkeep and cleanliness, cash drawer reconciliation, and upkeep of brand standards
Requirements:
An Assistant General Manager should have the following skills, education, and experience:
A minimum of 2 years' experience working in a retail environment, ideally in a managerial role
Strong leadership and customer management abilities
Highly driven and motivated individual with a proven track record in sales
Customer service-oriented with in-depth knowledge of basic business management processes
Excellent written and verbal communication skills
Superb interpersonal skills, including the ability to build rapport quickly with both customers and vendors
Experience using computers for a variety of tasks
Competency in Microsoft applications including Word, Excel, and Outlook
Able to work comfortably in a fast-paced environment
Experience working in retail, particularly menswear, preferred but not required
Reports to the General Manager of the store
Job Type: Full-time
Pay: $60,000.00 - $130,000.00 per year
Assistant Store Manager
Service manager job in Scottsdale, AZ
LIVE THE ISLAND LIFE
Tommy Bahama is more than just an island inspired brand, it's a lifestyle! Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our store leadership, inspiring your team to work together to achieve our goals, create an environment of aloha fun, while exceeding guest expectations - taking them someplace great. Come join us, share knowledge on latest designs and provide guest with world class service!
BE THE ISLAND GUIDE
Create a relaxed destination - Partner in conjunction with the Store Manager, leading by example through motivation, support, and communication with the ultimate goal of providing an exceptional and rewarding lifestyle experience for both internal and external guests.
Set the course - Build strong sales and service relationships with guests in all aspect of store operations; setting the tone to consistently role model key sales and service behaviors with every team member creating an optimal guest purchase experience
Build the perfect oasis - Cultivate a culture of selling by achieving sales plan through means of efficient planning, execution, business analysis and streamlining store processes with Store Manager.
Onboard your crew - Create a learning environment to coach and develop our Retail Team Members; promoting sales and internal career growth starting with thoughtful hire and clear performance expectations
ESSENTIALS FOR LIFE IN PARADISE
You have 3+ years of retail experience
You have 2+ years management team supervision experience
You have been exposed to merchandising and retail visual concepts
You have coached and developed a team
You have strong leadership and organizational skills
You are a natural collaborator and are able to analyze reports, identify opportunities to take initiative in making merchandising and presentation adjustments
You have a College Degree in Business or a related degree
Willingness to perform other duties as required that are necessary to support the business
ESSENTIAL PHYSICAL REQUIREMENTS
Lift and/or move up to approximately 50 pounds frequently
Bending/stooping/kneeling required - frequently
Climbing ladders - occasionally
Routine standing for duration of shift (up to 8 hours)
Ability to work varied hours and days including nights, weekends and holidays as needed
Mahalo (thank you) for your interest in Tommy Bahama!