Service manager jobs in Baton Rouge, LA - 810 jobs
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Service Desk Manager
ASM Research, An Accenture Federal Services Company
Service manager job in Baton Rouge, LA
The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program, managing processes, coordinating with teams, and ensuring compliance with GSA and USACE policies and best practices. Works closely with stakeholders, customers, and service providers to ensure customer satisfaction, continuous improvement, and alignment with program objectives.
**Key Responsibilities**
+ Manage overall service desk operations and team performance
+ Provide leadership and supervision to service desk personnel
+ Establish and maintain service desk processes and workflows
+ Monitor and improve service desk metrics and KPIs
+ Ensure adherence to SLAs and quality standards
+ Implement continuous improvement initiatives
+ Manageservice desk staffing, training, and development
+ Report on service desk performance to senior management
**Required Qualifications**
+ Bachelor's degree in IT, Business Administration, or related field
+ 8+ years of experience in service desk or IT support operations
+ Minimum 3-4 years of service desk management or supervisory experience
+ Expert understanding of ITIL frameworks and best practices
+ Proficiency with service desk and ITSM platforms
+ Strong leadership, communication, and interpersonal skills
+ Ability to manage budgets and staffing effectively
+ Experience with federal IT operations and compliance
**Job Specific Skills**
+ Service Desk Management & Operations
+ ITIL Framework & Best Practices
+ Team Leadership & Performance Management
+ Metrics & KPI Analysis
+ Incident & Change Management Processes
**Preferred Skills**
+ ITIL Foundation and Practitioner certifications
+ ServiceNow administration and customization
+ Federal compliance and security requirements knowledge
+ CASTLE-NET environment familiarity
+ Customer satisfaction and quality metrics expertise
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$84,900 - 182,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$84.9k-182k yearly 7d ago
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Service Manager
Gerry Lane CDJR 3.9
Service manager job in Zachary, LA
Gerry Lane CDJR is seeking a dedicated and experienced ServiceManager to join our team in Zachary, LA. In this role, you will oversee the service department operations, ensuring exceptional customer satisfaction and efficient workflow. You will lead and support the service team to maintain the highest standards of vehicle repair and maintenance services.
Responsibilities
Manage daily service department operations, including workflow, staffing, and customer interactions.
Ensure timely and accurate service delivery while maintaining a high level of customer satisfaction.
Lead, coach, and motivate the service team to meet performance goals and development objectives.
Oversee vehicle repairs, maintenance schedules, and warranty work to ensure quality and efficiency.
Maintain effective communication with customers regarding service estimates, progress, and completion.
Collaborate with other departments to streamline service-related processes and improve overall dealership performance.
Manage inventory and ordering of parts and supplies necessary for service operations.
Ensure compliance with safety, environmental, and industry regulations.
Requirements
MUST HAVE DEALERSHIP SERVICE EXPERIENCE
Proven experience as a ServiceManager or similar role in the automotive industry.
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Knowledge of vehicle repair processes and dealership service operations.
Ability to manage multiple tasks and prioritize effectively under pressure.
Familiarity with automotive service software and dealership management systems is a plus.
Valid driver's license and a clean driving record.
Benefits
Competitive compensation package (details to be discussed during interview).
Opportunities for professional growth and development.
Supportive and dynamic work environment.
Employee discounts and other company perks.
About the Company
Gerry Lane CDJR is a reputable dealership located in Zachary, LA, committed to delivering outstanding automotive sales and service experiences. We pride ourselves on our dedicated team and customer-focused approach, offering quality vehicles and comprehensive support to our community.
We are an equal opportunity employer.
$55k-82k yearly est. Auto-Apply 42d ago
SSO Global Service Solutions Product Manager
Ralliant
Service manager job in Baton Rouge, LA
The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik.
You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty.
This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays.
**Primary Responsibilities:**
Service Portfolio Leadership
+ Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap.
+ Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth.
Business Ownership & Performance
+ Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability).
+ Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement.
Go-to-Market Strategy & Execution
+ Lead the global go-to-market strategy for new and existing service offerings.
+ Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach.
+ Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value.
Value Proposition & Messaging
+ Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities.
+ Ensure consistent, customer-centric messaging across global regions and partner organizations.
Customer Insights & Competitive Strategy
+ Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences.
+ Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies.
Cross-Functional Alignment & Delivery
+ Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs.
+ Drive consistent global execution, ensuring offerings are delivered at high quality and scale.
Pricing & Commercial Strategy
+ Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies.
+ Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements.
Strategic Leadership & Planning
+ Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives.
+ Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas.
Performance Management and Rhythm of the Business
+ Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams.
**Essential Competencies:**
+ Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions.
+ Deliver Results - drives change through others to deliver measurable results.
+ Strategic - converts transformative ideas to practical steps & solutions that deliver real results.
+ Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly.
+ Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results.
+ Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries.
+ Courageous - challenges the status quo and makes difficult decisions0.
+ Adaptable - learns from mistakes and adjusts quickly and accordingly.
+ Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at _Gemba_ .
**Qualifications:**
+ Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred.
+ 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle).
+ Proven success marketing products or services globally and growing market share in competitive environments.
+ Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools.
+ Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives.
+ Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings.
+ Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities.
+ Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations.
\#LI-TD1
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
We Are an Equal Opportunity Employer
Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
**About Tektronix**
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
**Pay Range**
The salary range for this position (in local currency) is 101,500.00 - 188,500.00
$73k-125k yearly est. 13d ago
Assistant Manager - Service
Walk On's 4.0
Service manager job in Brusly, LA
The Assistant Manager is responsible for supporting the management in all operations of a Walk On's Sports Bistreaux while exhibiting leadership and direction to the Front of House (FOH) team. The assistant manager must have the ability to lead a high volume, food focused restaurant through detailed knowledge of Walk-On's systems and standards, guest hospitality, team management, and leadership. He or she must be able to excel in a culture driven environment with the highest operating standards. The assistant manager must promote a fun and welcoming work environment through positive reinforcement and teamwork. The assistant manager must be able to motivate, coach, teach, develop, and inspire all team members to provide each guest with a memorable experience. The assistant manager must have the ability to promote sales and maximize financial success through in-store marketing, controlled inventory costs, and labor costs.
JOB DUTIES
Ensure proper staffing levels by recruiting and interviewing talented team member following company guidelines.
Manages FOH team members, including scheduling, performance feedback, and discipline.
Is responsible for ongoing training and professional development of all team members, with a focus on the FOH team.
Effectively communicates with management team and corporate team to ensure Walk-On's service standards without issue.
Drives daily, weekly, monthly, and quarterly sales goals through internal incentives.
Prepares daily and weekly labor projections based on business performance.
Recognizes accomplishments and creates a performance based workplace where WINNING is standard.
Attracts customers by working with LSMs to develop and implementation of in store marketing and advertising programs.
Works with LSMs to evaluate in store marketing program results and identify and track changing demands.
Effectively builds trust with all team members by creating a fun work environment supported by positive reinforcement.
Coaches and develops talent within the FOH team.
Responsible for adhering to Walk-On's systems and standards to increase production and productivity.
Coaches Walk-On's hospitality standards to ensure each guest has a memorable “Game Day” experience.
Celebrates the wins with the team creating an energetic and supportive work environment.
Ensures guest satisfaction by monitoring food quality and service standards through guest interactions.
Responsible for recruiting, training, coaching, developing, and counseling FOH team.
Responsible for all ATC, local, and state government requirements and regulations.
Responsible for validating all FOH team members have all necessary permits pertaining to BWL service (ATC/ABO/Bar Card).
Maintains safe, secure, and healthy facility by adhering to Walk-On's/Ecosure safety and sanitation guidelines.
Responsible for creating a career path for all hourly members through coaching, setting goals, and honest feedback.
Responsible for demonstrating the Walk-On's identity in appearance, demeanor, values, and ethics as outlined in the Walk-On's Manager Code of Conduct.
Responsible for driving profitability in the FOH by controlling labor and being aware of sales goals and minimize waste.
Responsible for order, inventory, and display of all merchandise.
Responsible for leading by example, ensuring the team before self-mentality is maintained at all levels.
Responsible for setting the standard in both work ethic and attitude.
Hold him or herself and team accountable for all wins and losses.
SKILLS / QUALIFICATIONS
Must have 2 years of management experience in a full service, high volume restaurant.
Solid track record of success in previous assignments demonstrating upward career tracking.
Strong communication and leadership skills.
Ability to work as a TEAM with management staff and employees.
$37k-46k yearly est. 60d+ ago
Field Services Courier
Camin Cargo Control Inc. 4.5
Service manager job in Gonzales, LA
Field Services Courier
1.0 Corporate Job Title
Field Services Courier
2.0 Reporting Relationships
Operations Manager
Pick-up, transport and deliver samples, equipment, supplies, documents and other work related items as per the direction of designated Operations personnel. Perform these tasks while acting in a professional and dignified manner so as to maintain the Company's respected and trusted reputation.
4.0 Minimum Requirements
• Requires a H.S. Degree (or equivalent).
• Must have a valid motor vehicle driver's license.
• Must have a maintained and insured personal vehicle, unless a Company use vehicle is provided.
• Must be dependable and be able to work independently with minimal supervision. Must be able to effectively communicate and maintain a professional appearance.
5.0 Fitness for Duty - Physical Demands
• Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty - Physical Demands for this position.
• The ability to perform all tasks listed is a requirement for this job description
6.0 Responsibilities
• Maintain regular contact with Operations Department in order to receive work orders and schedules.
• Possess and maintain a vehicle in order to perform duties in a timely manner.
• Operate vehicle in a safe manner.
$35k-54k yearly est. Auto-Apply 60d+ ago
Support Service Supervisor
Labcorp 4.5
Service manager job in Baton Rouge, LA
Requirements
High school diploma or equivalent
Associates degree or higher is a plus
3 years of relevant experience; preferably in a clinical laboratory
Prior supervisory or leadership experience is preferred.
Familiarity with laboratory operations as well as policies and procedures are preferred.
Strong computer skills and working knowledge of Microsoft Office
Excellent communication skills; both written and verbal
High level of attention to detail with strong organizational and prioritization skills
Strong critical thinking skills with the ability to make decisions in a fast-paced environment.
Ability to handle the physical requirements of the position.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today!
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Support Services Supervisor to join our team in Baton RougeLA. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives".
The schedule for this position will be Monday - Friday 4:30pm- 12:30pm
Job Duties/Responsibilities
Supervise the day-to-day operations of the Department Name department.
Assist with preparation of laboratory specimens for analysis and testing.
Directly supervise, train, and mentor non-technical personnel of the department
Monitor daily workflow in the lab and schedule adequate coverage.
Responsible for ensuring all shifts in the department are properly staffed.
Research and resolve any production errors while escalating when necessary.
Engage in continuous process and service level improvements.
Perform quality assurance checks to ensure efficiency and accuracy.
Prepare and maintain Quality Assurance records and documents.
Meet regularly with direct reports to provide coaching and feedback for their development.
Responsible for administering and managing policies and procedures.
Process and maintain payroll and personnel files.
Perform administrative duties as needed.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
$43k-72k yearly est. Auto-Apply 26d ago
Customer Service Manager- Floater
Investar Holding Corporation
Service manager job in Denham Springs, LA
Job Function Assists and supports the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Performs supervisory duties in the absence of the Branch Manager. Provides leadership, training and supervision to branch personnel. Assists in attaining established Bank goals through active participation in sales management and officer call programs.
Job Responsibilities
Reinforces the application of superior customer service through example along with appropriate follow through with involved customers and employees.
Conducts specific periodic meetings and presentations regarding customer service with staff members.
Develops new deposit and loan business, provides a superior level of customer relations and promotes the sales and service culture through effective coaching, guidance, and staff motivation.
Achieves individual goals while assisting the Branch Manager in attaining branch, region, and Bank sales goals through new business sales, referrals, and retention of customer relationships.
Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; motivates and monitors staff in cross selling and product presentation compared to goals.
Investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank products and services.
Assists the Branch Manager in ensuring the branch is organized, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
Performs operational duties as directed by the Branch Manager to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc.
Assists and relieves in various job functions of the branch as needed or required.
Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations.
Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch's plan and procedures.
Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary.
Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff.
Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits.
Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
Performs all other duties as assigned.
Education and Related Experience
* High School Diploma or equivalent (GED) required
* 5 or more years Retail or related experience preferred
* Previous supervisory experience preferred
Skills and Abilities
* Must possess thorough understanding of all deposit accounts and other products and services offered by the bank.
* Must possess basic understanding of the loan application process.
* Must possess good interpersonal skills.
* Must possess ability to use good judgment and discretion.
* Must possess ability to learn new tasks and computer programs quickly and retain information.
* Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine
* Must possess knowledge of computers and computer operations MS Office software
* Must possess good verbal and written communication skills
* Must possess good organizational skills
* Must possess ability to perform detailed tasks with accuracy
Working Conditions and/or Physical Requirements
* Ability to work under stress and meet deadlines.
* Ability to operate a keyboard if required performing the essential job functions.
* Ability to read and interpret a document.
* Ability to travel if required to perform the essential job functions.
* Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement.
Equal Opportunity Employer/Veterans/Disabled
$32k-60k yearly est. 35d ago
Service Manager
Rentokil Initial
Service manager job in Baton Rouge, LA
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
For more than 85 years, Terminix has built a reputation as one of the nation's leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.
What is this role about?
Our ServiceManagers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.
What does a "Day-in-the-Life" look like?
Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The ServiceManager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day:
* Monitoring branch scheduling and ensuring pest tech routes are successfully completed
* Ensuring regulatory compliance and safety standards are met or exceeded
* Responding to customer concerns, including resolving cancellation requests
* Inspecting and evaluating the performance of Pest Technicians
* Monitoring and maintaining inventory levels of pest control products
* Facilitating continual training of local sales and service teams
What do I need to be successful?
* An associate's degree (A four year degree is highly desirable)
* Must possess a valid driver's license from state of residence
* Having 1-2 years of related experience is very helpful, but not required
* Willingness to relocate is highly desirable
* You are able to effectively lead and motivate others
* You have strong communications skills - impersonal, written, presenting
* You are good at problem solving and coming up with practical solutions
* You are able to build rapport easily and establish trust with customers and employees
* You are detailed oriented and understand the importance of safety
* You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
* Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary
Why should I choose Terminix?
In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.
* Comprehensive training and licensure, all paid by the company
* Company vechicle, gas card, cell phone, and laptop
* Highly competitive compensation
* Opportunities for advancement and career growth
* Medical, dental and vision coverage + discounts on Terminix brands
* Short/long-term Disability and Life Insurance
* Paid time off
Disclaimer
The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.
Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
* Multiple avenues to grow your career
* Training and development programs available
* Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
* Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
* Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
* 401(k) retirement plan with company-matching contributions
Work-Life Balance
* Vacation days & sick days
* Company-paid holidays & floating holidays
* A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
$50k-86k yearly est. 42d ago
Field Ops Manager Cleaning and Restoration
Voda Cleaning & Restoration
Service manager job in Baton Rouge, LA
Benefits:
Competitive salary
Bonus based on performance
Free uniforms
Cleaning and Restoration Operations Manager Benefits and Perks
Competitive Salary
Fast Paced Environment
Health Benefit Options
Cleaning and Restoration Operations Manager Job Summary
This position is a pivotal leadership position within the cleaning and restoration industry, responsible for overseeing all aspects of the company's operations. This role entails managing daily business activities, ensuring projects are completed efficiently, and maintaining high levels of customer satisfaction. The General Manager will develop strategic plans to drive business growth, manage company resources, and uphold strict compliance with industry standards. With a focus on quality service delivery, the General Manager also nurtures client relationships, leads and mentors staff, and optimizes operational processes. Ideal candidates will have a strong background in management, proven industry experience, and relevant certifications such as IICRC. This role is suited for a dynamic leader looking to make a significant impact in a fast-paced environment.
Cleaning and Restoration Operations Manager Responsibilities
Oversee daily operations of the business unit including effective management of resources, staff performance, and customer satisfaction.
Work with a team to perform, carpet and hard surface floor cleaning, water extraction , mold mitigation and disaster restoration.
Develop and implement strategic plans that align with company goals, focusing on operational efficiency and revenue growth.
Maintain a high standard of service delivery, ensuring compliance with industry regulations and company policies.
Cultivate strong relationships with clients, suppliers, and industry professionals to enhance service offerings and business development.
Manage budgets, forecasts, and reports; implement strategies to reduce costs and maximize profitability.
Provide leadership, training, and guidance to staff; fostering a productive work environment and promoting a culture of teamwork and continuous improvement.
Cleaning and Restoration Operations Manager Qualifications
3-5 years of proven experience in a managerial role within the cleaning and restoration industry.
Current or past IICRC (Institute of Inspection, Cleaning and Restoration Certification) certifications.
WRT, AMRT, ASD (optional)
Strong understanding of business management, operational processes, and customer service.
Excellent communication, interpersonal, and leadership skills to lead crews of technicians.
Ability to strategize, solve problems effectively, and handle multiple priorities in a fast-paced environment.
Comfortability in creating Xactimate estimates.
Ability to learn and work within various technologies.
Ability to work in the field as needed.
Company Overview
An opportunity to join one of the fastest growing cleaning and restoration businesses in the United States. Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.
Apply now!
Compensation: $50,000.00 - $70,000.00 per year
Welcome to Voda Cleaning and Restoration!
Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.
At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.
What sets Voda Cleaning and Restoration apart?
Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.
So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
$50k-70k yearly Auto-Apply 60d+ ago
Service Manager
1 Resource Group
Service manager job in Prairieville, LA
We are looking to hire an experienced and highly motivated Service Foreman to perform and lead our shop operations located in Baton Rouge, LA. As a “working foreman,” this role will entail coordinating shop repair activities/workload, effectively organizing resources to achieve optimal efficiency/maximum output, while ensuring the highest standards of safety, quality, and productivity are met.
This position will perform mechanical functions relative to all types of construction equipment as well as oversee, train, and direct the work of equipment technicians. This position will be required to operate with minimal supervision.
We value a highly inclusive, engaging, and collaborative work environment. We prioritize career development, continued training, and advancement opportunities to foster job satisfaction and stability.
Key Responsibilities
• Communicate with customers concerning repair and service needs; this communication is frequent and critical.
• Direct scheduling of service work from the Rental Department, salesmen, and walk-in customers.
• Maintain good member relations by consistently applying HR, Safety, and Quality policies and practices, including training and developing each member.
• Maintain or complete records associated with established equipment repair practices, preventive maintenance programs, or warranty information; monitor others to ensure they are accurately completing the same.
• Perform major (non-routine) service repairs to customer and company-owned equipment.
• Perform routine safety checks of shop equipment, tools, and work areas.
• Maintain compliance with all applicable policies, procedures, and global standards.
• Plan, organize, and carry out assignments as directed.
• Effectively develop and apply the Core Skills to the job.
• Develop and cross-train staff continuously to build a versatile team.
• Address and resolve requests, complaints, and concerns promptly.
• Maintain open communication with management, reporting any personnel or performance issues promptly.
• Uphold productivity, quality, and safety standards.
• Meet expectations on attendance and punctuality.
• Perform all other duties as assigned.
Education Requirements:
• High school diploma or equivalent preferred, or
• A combination of education and directly related experience equal to eight (8) years.
Minimum Qualifications:
• Eight (8) years of experience in the construction equipment industry.
• Hydraulics, electrical, engines, and power train certification required.
• Three (3) years' experience in a lead or supervisory role to include directing/training others, responsibility for workflow and process improvement.
• Thorough technical training, provided by manufacturers, specific to certain equipment.
• Maintain thorough knowledge of hydraulics, electrical systems, schematics, drive trains, and gasoline engines.
• Effective diagnostic knowledge in all areas for most types of construction equipment.
• Ability to communicate effectively with audiences including management, coworkers, clients, vendors, contractors, and visitors.
• Job-related technical knowledge necessary to complete the job.
• Ability to attend to detail and work in a time-conscious and time-effective manner, ensuring deadlines are met.
• Strong interpersonal and communication skills.
• Excellent leadership and decision-making skills.
• Demonstrated proficiency in the use of personal computer-based business applications.
$50k-86k yearly est. Auto-Apply 12d ago
Fixed Ops Service Manager
Ross Downing
Service manager job in Hammond, LA
Automotive ServiceManager / Leadership Opportunities
Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk!
Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a ServiceManager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven.
Our Automotive ServiceManager Essential Duties
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers a monthly, annual operating budget for the service department.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Monitors technicians' daily productivity reports and corresponding payroll records.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Serves as liaison with factory representatives.
Input pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Maintains safe work environment.
Maintains a professional appearance.
Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs.
Microsoft office suite (Teams, Outlook, Excel)
X-Time/Dealer FX
Dealertrack
Other tasks as assigned.
The Chosen Candidate should have;
A successful record of accomplishment within the industry.
Leadership skills
Excellent customer service skills. (CSI / Customer Experience)
Outstanding communication skills, both verbal and written.
The ability to work well in a process driven environment.
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
License/Certification:
Driver's License (Required)
Benefit Conditions:
Waiting period may apply
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$45k-86k yearly est. Auto-Apply 60d+ ago
Fixed Ops Service Manager
Ross Downing Chevrolet, Inc.
Service manager job in Hammond, LA
Job Description
Automotive ServiceManager / Leadership Opportunities
Ross Downing Auto Group is looking for a LEADER! Do you excel in leading people? Do you enjoy leading a team to a clearly defined and measurable objective? Do you want to work for a group with a sharp vision and clear goals that starts from the top? Are you ready to work with an Auto Group that is growing? If so, let's talk!
Ross Downing Auto Group has been serving South Louisiana for 50 years. Our business is booming, and we are in search of a ServiceManager who will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Embrace our core values of: Integrity, Attitude, Caring, Excellence and Driven.
Our Automotive ServiceManager Essential Duties
Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Prepares and administers a monthly, annual operating budget for the service department.
Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Monitors technicians' daily productivity reports and corresponding payroll records.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Serves as liaison with factory representatives.
Input pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to dealership's guidelines.
Maintains safe work environment.
Maintains a professional appearance.
Maintains ongoing understanding and knowledge on computer/technology demands for today's business needs.
Microsoft office suite (Teams, Outlook, Excel)
X-Time/Dealer FX
Dealertrack
Other tasks as assigned.
The Chosen Candidate should have;
A successful record of accomplishment within the industry.
Leadership skills
Excellent customer service skills. (CSI / Customer Experience)
Outstanding communication skills, both verbal and written.
The ability to work well in a process driven environment.
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
License/Certification:
Driver's License (Required)
Benefit Conditions:
Waiting period may apply
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$45k-86k yearly est. 21d ago
Lead Duct Service Technician
Duct Doctor USA
Service manager job in Baton Rouge, LA
Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Lead Duct Service Technician Job Summary:As a Lead Duct Service Technician, you are a key member of our team responsible for the maintenance of dry vents. You also develop new customers by identifying opportunities to sell additional work. Lead Duct Service Technician Responsibilities:
Performs duct cleaning at residential locations
Communicates the basic air duct cleaning process to homeowners
Demonstrates professional knowledge of all company products and services
Clean and restore ductwork and HVAC components, dryer vents, and condenser coils
Manage customer relations and assure quality customer service
Work well with other team members and perform assigned duties at a high level
Lead Duct Service Technician Qualifications:
Must have a valid driver's license and clean driving record
Must be 21 years old for insurance purposes
Must be able to lift 50 pounds
Must be able to climb ladders
Must be able to access crawl spaces and attics
Must be able to work nights and weekends occasionally
Must be able to travel out of town occasionally
Lead Duct Service Technician Benefits and Perks:
Flexible Scheduling
Growth and Career Advancement Opportunities
Full and Part-Time Work Available
Great Working Environment
Duct Doctor has been providing quality source removal air duct cleaning and indoor air quality improvement services in the home and in the work place since 1985. We have the best equipment, the best procedure and 26 years of experience to provide the best service.Based in Atlanta, Georgia, our company operations include seven southeastern major markets with customers in over 125 cities and 11 states. In 2005 we opened our first foreign franchise.
The Duct Doctor difference began with the fact that our founder is one of the most renowned Board Certified Allergists in the country. The company is unique in the IAQ industry in that its management includes several NADCA Certified Air Systems Cleaning Specialists (ASCS) and two Board Certified Allergists. Compensation: $23.00 per hour
Duct Doctor USA has been providing quality source removal air duct cleaning and indoor air quality improvement services in the home and in the work place since 1985. We have the best equipment, the best procedure and 35+ years of experience to provide the best service.
Based in Atlanta, Georgia, our company operations include seven southeastern major markets with customers in over 125 cities and 11 states. In 2005 we opened our first foreign franchise.
The Duct Doctor USA difference began with the fact that our founder is one of the most renowned Board Certified Allergists in the country. The company is unique in the IAQ industry in that its management includes several NADCA Certified Air Systems Cleaning Specialists (ASCS) and two Board Certified Allergists.
Our Franchisees benefit greatly from our 35+year learning curve and all Duct Doctor USA personnel abide by both NADCA's code of ethics and our own high standards of conduct.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Duct Doctor USA Corporate.
$23 hourly Auto-Apply 60d+ ago
Mike Anderson's Service Manager
Duck Inn
Service manager job in Gonzales, LA
OUR VISION: To share the greatest experiences with both our team and our guests.
ROLE DESCRIPTION
General:
Organized, results oriented, and must be good at identifying and setting priorities
Ensures the TEAM is aligned with our priorities -
Provides the necessary support to our service team to ensure that every single person hired feels a part of the team
Ensures that the team understands they are the communication point between our brand and our guests
Encourage, recognize, and promote greatness -
Be a great communicator, listen constructively, and resolve conflict. Listen for to feedback, concerns and insights.
Maximize operational systems for Mike Anderson's success
Works with the rest of management team to ensure seamless operations
Team Leadership:
Excellent manager of people, able to hire, teach, hold accountable, and retain
Hire those with a completely friendly demeanor, who can also deliver the most informative and attentive service from greeting farewell
Ensure training programs for all FOH/Event position are used effectively
Drive our culture. motivate and engage the team to maximize results
Hold everyone to our highest standard to ensure that we are true to our vision
Oversee any disciplinary or staffing/human resources related actions in accordance with company rules and policies.
Operational Results:
Oversee day-to-day FOH, Events and Service operations
Create and maintain great service standards
Hold team members accountable to operational and service standards of excellence
Ensure that proper uniform and appearances are maintained
Systems:
Maintain Front of House systems
Labor management
Make sure that opening and closing procedures are being followed
Facilities:
Ensure that all restaurant is organized, clean, and properly maintained.
Guest Relationships:
Must have a "100% Satisfied" mentality
Drive guest satisfaction goals
Exceed guest expectations
Make time to interact with guests, solicit feedback, and build relationships
Financial Results:
Financial acumen to include budgets, P&L, POS, Cash Handling
Review sales and activity reports
Complete required daily reporting, accurately and timely
If you are an ideal candidate for this position you will be passionate about:
Using your voice and exercising a super STRONG presence
Excellent interpersonal skills
High level organizational skills
High-energy and creative, who possesses excellent guest service and sales skills, is especially effective in this position
Fearless Leadership
Delegating responsibility appropriately
Holding others accountable to their responsibilities
Working in a high-volume and fast paced environment
Thinking outside of the box
Holding yourself to the highest standards of integrity
Team Member and Guest Satisfaction
AMAZING BENEFITS INCLUDE:
Health insurance
Paid vacation
Enjoy holidays with family and friends because we are closed (New Year's Day, Easter, July 4th, Thanksgiving, Christmas)
Company matched 401k up to 4%
Phone allowance
Meal allowance
Annual flu shot
Discounted hotel rooms
Requirements
Education:
High School Diploma or General Education Degree required; College Degree preferred
ServSafe certification
Responsible Vendor Training
Experience:
3-5 years of experience
The ideal candidate will demonstrate progressive career responsibilities and have held in prior work experiences, like and similar duties
Must be proficient with Microsoft Office and other general computer systems
Salary Description 45,000-50,000
$50k-86k yearly est. 60d+ ago
Senior Customer Solutions Engineer - IMS Professional Services
Rocket Software 4.5
Service manager job in Baton Rouge, LA
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
$85.8k-107.3k yearly 60d+ ago
Assistant Service Center Manager
MRC Global Inc. 4.3
Service manager job in Port Allen, LA
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Create an environment that inspires and engages the business unit team to deliver results. Accountable for the successful execution of safe and profitable business unit operations, business strategy, customer service, and consistent compliance with MRC Global procedures and controls.
Essential Duties and Responsibilities (not all inclusive)
Individual must be able to perform the essential duties with or without reasonable accommodation.
* Reports to the Regional Operations Manager (ROM) and will lead and be accountable for the day-to-day operations of the business unit.
* Understand the complex sales, procurement, and logistics side of MRC Global's Project initiative and coordinate to ensure they are meeting our customers' expectations.
* Establish a collaborative and effective working relationship with customers, internal partners and stakeholders, and supply chain to strategically grow and develop project business.
* Identify and develop strategies for continual process improvement within the business unit to better meet the needs of our customers.
* Lead the safety program and engage employees in understanding, ownership, and compliance with all safety guidelines.
* Drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.
* Understand the complexity of our customers' multiple projects and strategically allocate the work to meet or exceed our customers' needs.
* Monitor workflows throughout the project team to ensure timely accomplishment of sales, service, warehouse, and logistics duties.
* Lead employees to anticipate and solve problems and plan for workload changes.
* Motivate and challenge employees and encourage growth and development, promote strengths and address weaknesses.
* Set clear expectations and measure results with clear, consistent communication.
* Provide timely, candid feedback and hold people accountable.
* Identify and initiate or obtain training required for employee success in performing duties.
* Maintain confidential information appropriately, to include pricing and contract information, resale costs, labor costs, and expense items.
* Administer, communicate, and promote awareness and compliance with Global policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.
* Develop annual business plans to ensure maintenance of current business and the addition of new business.
* Research and develop information on new projects.
* Develop new business and utilize and partner with regional and corporate resources and sales teams to identify and drive growth in key markets.
* Tailor business unit strategy to ensure alignment with National Accounts service, support, and strategic needs.
* Identify and implement strategic solutions to customers' needs.
* Develop and maintain standards of service that deliver unbeatable excellence.
* Communicate honestly and consistently to reaffirm MRC Global's reputation for ethical and dependable partnership.
* Keep management informed of the area's performance and provide advice on those matters that are mutually pertinent.
* Carry out other duties within the scope, spirit, and purpose of the job.
Education, Experience & Ability Requirements
Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.
* Undergraduate degree or related work experience that provides the knowledge and abilities necessary to perform the work.
* Demonstrated competence in the use of computers and software applications.
* Demonstrated leadership and interpersonal skills.
* Ability to effectively present information in one-on-one and small group situations.
* Willingness and ability to travel within and outside the business unit service area, with occasional overnight stays.
* A valid Driver's License with the ability to meet the MRC Global vehicle policy.
Additional Qualifications
* Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
* Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines.
Working Conditions
* For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
* Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice
$30k-39k yearly est. Auto-Apply 30d ago
Hotel General Manager
American Cruise Lines 4.4
Service manager job in Saint Francisville, LA
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.
The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator.
* Hold officers and crew accountable to American Cruise Lines' standards.
* Comply with American Cruise Lines' Operations Manual, service standards, and procedures.
* Responsible for assessing the management team and providing immediate corrective feedback.
* Anticipate the needs of guests and crew.
* Respond quickly to guest requests and ensure follow-up.
* Identify and resolve problems immediately and request home office support as needed.
* Ability to speak and present in front of all guests in person using a microphone.
* Management presence during meals services, cocktail hour, and onboard events.
* Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
* Ensure Chefs are following approved menus and recipes.
* Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
* Lead and direct ship officers in achieving weekly sales goals.
* Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
* Manage shipboard business transactions, accounting, timecards, and home office reporting.
* Responsible for managing all hotel and food inventories.
* Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
* Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
* Create positive crew experiences.
* Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
* Perform bartending duties as needed with other management personnel.
* Other duties as assigned.
Qualifications:
* 3+ years of hotel or food and beverage management experience.
* Bachelor's degree in business or hospitality management is preferred.
* Proficiency in Microsoft Office Suite applications.
* Willing to live and work aboard the ship.
* Optimism and a hardworking drive to succeed.
* Cruise industry experience not required.
* Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
* Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
* Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
* Transportation Worker Identification Credential (TWIC).
Attributes for Success:
* Commit to our American mission and share our American key values.
* Live our American core competences.
* Be the solution. It may not be my job, but it is my responsibility.
* Always do right. This will gratify some and astonish the rest.
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary travel accommodations.
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
$50k-68k yearly est. 29d ago
Service Desk Manager
ASM Research, An Accenture Federal Services Company
Service manager job in Baton Rouge, LA
The Service Desk Manager is responsible for managing the overall operations, performance, and continuous improvement of the CASTLE-NET IT Service Desk. This role provides leadership and direction to service desk personnel, manages ticket processes and workflows, ensures quality service delivery, and maintains alignment with ITIL best practices and USACE requirements while driving operational efficiency and customer satisfaction.
**Key Responsibilities**
+ Manage overall service desk operations and team performance
+ Provide leadership and supervision to service desk personnel
+ Establish and maintain service desk processes and workflows
+ Monitor and improve service desk metrics and KPIs
+ Ensure adherence to SLAs and quality standards
+ Implement continuous improvement initiatives
+ Manageservice desk staffing, training, and development
+ Report on service desk performance to senior management
**Required Qualifications**
+ Bachelor's degree in IT, Business Administration, or related field
+ 8+ years of experience in service desk or IT support operations
+ Minimum 3-4 years of service desk management or supervisory experience
+ Expert understanding of ITIL frameworks and best practices
+ Proficiency with service desk and ITSM platforms
+ Strong leadership, communication, and interpersonal skills
+ Ability to manage budgets and staffing effectively
+ Experience with federal IT operations and compliance
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$84,900 - 154,500
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$84.9k-154.5k yearly 7d ago
Service Manager
Gerry Lane CDJR 3.9
Service manager job in Zachary, LA
Job Description
Gerry Lane CDJR is seeking a dedicated and experienced ServiceManager to join our team in Zachary, LA. In this role, you will oversee the service department operations, ensuring exceptional customer satisfaction and efficient workflow. You will lead and support the service team to maintain the highest standards of vehicle repair and maintenance services.
Responsibilities
Manage daily service department operations, including workflow, staffing, and customer interactions.
Ensure timely and accurate service delivery while maintaining a high level of customer satisfaction.
Lead, coach, and motivate the service team to meet performance goals and development objectives.
Oversee vehicle repairs, maintenance schedules, and warranty work to ensure quality and efficiency.
Maintain effective communication with customers regarding service estimates, progress, and completion.
Collaborate with other departments to streamline service-related processes and improve overall dealership performance.
Manage inventory and ordering of parts and supplies necessary for service operations.
Ensure compliance with safety, environmental, and industry regulations.
Requirements
MUST HAVE DEALERSHIP SERVICE EXPERIENCE
Proven experience as a ServiceManager or similar role in the automotive industry.
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Knowledge of vehicle repair processes and dealership service operations.
Ability to manage multiple tasks and prioritize effectively under pressure.
Familiarity with automotive service software and dealership management systems is a plus.
Valid driver's license and a clean driving record.
Benefits
Competitive compensation package (details to be discussed during interview).
Opportunities for professional growth and development.
Supportive and dynamic work environment.
Employee discounts and other company perks.
About the Company
Gerry Lane CDJR is a reputable dealership located in Zachary, LA, committed to delivering outstanding automotive sales and service experiences. We pride ourselves on our dedicated team and customer-focused approach, offering quality vehicles and comprehensive support to our community.
We are an equal opportunity employer.
$55k-82k yearly est. 11d ago
Customer Service Manager- Floater
Investar Holding Corporation
Service manager job in Gonzales, LA
Job Function Assists and supports the Branch Manager in the administration and efficient daily operation of a full service branch office, including the areas of operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Performs supervisory duties in the absence of the Branch Manager. Provides leadership, training and supervision to branch personnel. Assists in attaining established Bank goals through active participation in sales management and officer call programs.
Job Responsibilities
Reinforces the application of superior customer service through example along with appropriate follow through with involved customers and employees.
Conducts specific periodic meetings and presentations regarding customer service with staff members.
Develops new deposit and loan business, provides a superior level of customer relations and promotes the sales and service culture through effective coaching, guidance, and staff motivation.
Achieves individual goals while assisting the Branch Manager in attaining branch, region, and Bank sales goals through new business sales, referrals, and retention of customer relationships.
Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services; motivates and monitors staff in cross selling and product presentation compared to goals.
Investigates and follows up on significant changes in status of existing customers; meets with customers to discuss needs or concerns and outlines appropriate Bank products and services.
Assists the Branch Manager in ensuring the branch is organized, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
Performs operational duties as directed by the Branch Manager to maintain compliance with regulatory guidelines (i.e., customer/branch research, monitoring completion of back office duties, reporting, etc.
Assists and relieves in various job functions of the branch as needed or required.
Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations.
Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the branch; ensures branch staff is properly trained and made aware of any changes to the branch's plan and procedures.
Participates and directs day to day operations for the branch; approves large deposits and withdrawals; reviews and acts on daily reports; ensures the branch is maintained in a neat, clean and attractive manner; recommends redecoration or major repair or redesign of floor space as necessary.
Ensures effective communication to staff and implementation of all policy and procedure changes as approved by Senior Management; schedules and conducts any necessary training for staff.
Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established lending limits.
Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
Performs all other duties as assigned.
Education and Related Experience
* High School Diploma or equivalent (GED) required
* 5 or more years Retail or related experience preferred
* Previous supervisory experience preferred
Skills and Abilities
* Must possess thorough understanding of all deposit accounts and other products and services offered by the bank.
* Must possess basic understanding of the loan application process.
* Must possess good interpersonal skills.
* Must possess ability to use good judgment and discretion.
* Must possess ability to learn new tasks and computer programs quickly and retain information.
* Must possess knowledge of standard office equipment including computer, ten key adding machine, typewriter, fax machine, scanner and copy machine
* Must possess knowledge of computers and computer operations MS Office software
* Must possess good verbal and written communication skills
* Must possess good organizational skills
* Must possess ability to perform detailed tasks with accuracy
Working Conditions and/or Physical Requirements
* Ability to work under stress and meet deadlines.
* Ability to operate a keyboard if required performing the essential job functions.
* Ability to read and interpret a document.
* Ability to travel if required to perform the essential job functions.
* Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an "undue hardship" then the employee must be accommodated; hence, omitting lifting as a physical requirement.
Equal Opportunity Employer/Veterans/Disabled
How much does a service manager earn in Baton Rouge, LA?
The average service manager in Baton Rouge, LA earns between $40,000 and $110,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Baton Rouge, LA
$66,000
What are the biggest employers of Service Managers in Baton Rouge, LA?
The biggest employers of Service Managers in Baton Rouge, LA are: