Service manager jobs in Birmingham, AL - 1,188 jobs
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Service Manager
Cintas Corporation 4.4
Service manager job in Tuscaloosa, AL
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$44k-60k yearly est. 3d ago
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Personal Lines CSR/Manager
Sterling Search Partners
Service manager job in Birmingham, AL
Sterling Search Partners is seeking an experienced Lines CSR/Account Manager to join one of its clients' teams in Birmingham, AL. The ideal candidate has a strong customer-service mindset, excellent insurance knowledge, and the ability to manage a personal lines book of business with confidence and efficiency. This role offers the opportunity to grow with the agency, contribute directly to its success, and enjoy a supportive, team-oriented environment.
Key Responsibilities
Client Service & Account Management
Serve as the primary point of contact for personal lines clients, providing exceptional service by phone, email, and in person.
Manage day-to-day client requests including coverage questions, billing inquiries, endorsements, and policy changes.
Process renewals, review coverage needs with clients, and identify any gaps or improvement opportunities.
Maintain accurate and timely documentation in the agency management system.
Policy Support & Administration
Quote new and existing personal lines policies (home, auto, umbrella, renters, optional specialty lines, etc.).
Prepare renewal summaries, review rates, negotiate with carriers, and secure the best options for clients.
Submit applications, endorsements, cancellations, and reinstatement requests in accordance with carrier requirements.
Assist producers with new business workflows and help onboard new clients smoothly.
Cross-Selling & Client Growth
Identify opportunities to round out accounts by offering additional coverage such as umbrella, jewelry, flood, or specialty lines.
Engage in proactive outreach to ensure strong retention and client satisfaction.
Build long-term relationships and act as a trusted insurance advisor for the clients you manage.
Compliance & Carrier Coordination
Ensure all actions comply with state insurance regulations and documentation standards.
Communicate with carriers regarding underwriting issues, billing discrepancies, and coverage submissions.
Stay up-to-date with carrier products, underwriting guidelines, and market changes.
Qualifications
Required
At least 3 years of Personal Lines CSR, Account Manager, or agency experience (5+ years strongly preferred).
Active Property & Casualty insurance license (or ability to obtain quickly).
Strong knowledge of personal lines products, markets, and underwriting guidelines.
Excellent communication, client-service, and problem-solving skills.
Proficiency with agency management systems
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Preferred
5 or more years of personal lines account management experience.
Background in a smaller independent agency where adaptability and multitasking were essential.
Experience quoting across multiple carriers through comparative raters or individual carrier portals.
Familiarity with additional specialty products (flood, dwelling, umbrella, etc.).
Key Competencies
Client-first mindset with exceptional service orientation
Strong attention to detail and accuracy
Ability to work independently and manage a book of business
Professional communication and follow-through
Problem-solving and ability to navigate carrier guidelines
Comfortable in a small-office, collaborative environment
What We Offer
Opportunity to grow professionally as the agency expands
Supportive team culture with room for autonomy
Competitive compensation
Licensing and continuing education support
Flexible work environment (remote/hybrid options may be available depending on experience)
At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals.
EisnerAmper is seeking a Senior Manager - FEMA in our Government Services practice. Drawing on significant experience with the Federal Emergency Management Agency (FEMA) Public Assistance program, this role will focus on leading large-scale disaster recovery programs. Experience with Individual Assistance and/or the Hazard Mitigation Grant Program is a plus. The position will drive business development through opportunity identification, market and client strategy development, proposal creation, and internal and external relationship development. The position will provide leadership and mentorship to consulting team members and deliver business objectives and initiatives of the Firm.
What it Means to Work for EisnerAmper:
You will be part of one of the largest and fastest-growing accounting and advisory firms in the industry
You will have the flexibility to manage your days in support of our commitment to work/life balance
You will join a culture that has received multiple top "Places to Work" awards
We believe great work is accomplished when cultures, ideas, and experiences come together to create new solutions
Embracing our differences unites us and strengthens our foundation
Showing up authentically is how we find inspiration to do our best work
What Work You Will Be Responsible For:
Lead large, complex programs implementing major state and community-level post-disaster recovery efforts, including administering FEMA Public Assistance funds. Experience may also include Individual Assistance and/or Hazard Mitigation (404 and 406) funds.
Evaluate client needs, recommend project approaches, and understand engagement scope, manage activities for completing work and overall quality control of client deliverables.
Drive revenue through new and incremental growth of current and prospective clients.
Manage the team through all phases of a program including strategic planning, work planning, mobilization, execution, and completion, consistent with established program delivery processes to meet the scope, schedule, budget, and other contract requirements.
Manage client situations; identifies and interprets federal regulations and use knowledge and experience to determine method of project implementation.
Actively engage in business development activities such as participating at conferences, responding to request for proposals, including the identification and review of funding opportunities, identifying potential teaming partners, and development of proposals.
Develop and maintain relationships with governmental entities implementing disaster recovery programs and other firms providing disaster services.
Lead and participate in proposal writing teams including writing and coordinating submissions.
Develop disaster recovery thought leadership and insights.
Identify recovery-related assistance gaps/needs and provide recommendations to leverage current resources to increase program impact.
Perform supervisory responsibilities of a team including serving as a performance career coach to staff, provide prompt feedback to Directors and Partners regarding staff performance, and complete annual staff evaluations.
Basic Qualifications:
Bachelor's degree in Business, Public Administration, Public Safety, Emergency Management, Disaster Management, or an approved related field
10+ years of previous experience in disaster recovery, emergency management, and state, local and/or federal level disaster recovery programs is required
5+ years of consulting and/or client support and business development
5+ years in a management or supervisor role
Knowledge of and experience with FEMA disaster programs including related statutes, regulations, and policies and processes.
Preferred or Desired Qualifications:
Master's Degree
Certified Emergency Manager (CEM), Associate Emergency Manager (AEM), Program Management Professional (PgMP), Project Management Professional (PMP), certifications are preferred.
Excellent interpersonal, written, and verbal communication skills in business and technical environments and within a diverse group of individuals.
Ability to work in a dynamic, fast-paced, innovative, and continuously changing environment.
Ability to perform effectively, efficiently and with quality under tight deadlines and manage multiple priorities.
Possess a high degree of professionalism including the ability to maintain high levels of confidentiality.
Computer literate with the capability of performing at an intermediate or advanced level with respect to the Microsoft Office Suite of products, specifically Excel, Word, and PowerPoint.
Ability to travel and work extended hours as needed
EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law.
About our Government Sector Services Team:
EisnerAmper provides assurance, advisory and outsourcing services to hundreds of governmental clients, including federal, state, local and county/parish governmental entities, municipalities, public retirement systems, school boards and districts and more. Because of our diverse governmental client base, our professionals understand a wide range of funding sources, operational challenges and reporting requirements.
Keeping up with ever-changing regulatory requirements, Governmental Accounting Standards Board ("GASB") pronouncements and federal grant administrative requirements can be overwhelming. Our team can help you navigate these requirements while displaying transparency with the people you serve.
EisnerAmper provides a full scope of services to large programs, including those funded for federal relief to recover from significant declared disasters (ARPA, CARES, FEMA PA/IA and HUD-CDBG/CDSG) and large federally funded infrastructure, housing and energy programs (IIJA, IRA, EPA, etc.). As strategic advisors, we provide services that help to maintain compliance, streamline operations and maximize resources so governmental entities can focus on providing citizens with the vital services they need.
About EisnerAmper:
EisnerAmper is one of the largest accounting, tax, and business advisory firms, with approximately 450 partners and 4,600 employees across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.
Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.
Should you need any accommodations to complete this application please email:
Preferred Location:Baton Rouge
For NYC and California, the expected salary range for this position is between
120000
and
200000
The range for the position in other geographies may vary based on market differences.The actual compensation will be determined based on experience and other factors permitted by law.
$99k-123k yearly est. 5d ago
Operations Manager
Iris Recruiting Solutions
Service manager job in Bessemer, AL
Operations Manager (Inbound/Outbound)
We are seeking a results-driven Operations Manager to lead receiving or shipping functions within our high-volume distribution center in Bessemer, AL. This role is critical in identifying operational gaps, leading productivity improvement plans, and managing department budgets to ensure seamless supply chain execution.
Salary Range: $75,000 - $80,000 per year
Key Responsibilities:
Lead daily status meetings to review performance and set actionable goals.
Manage and develop a team of salaried direct reports.
Monitor monthly budgets and drive process improvements across inbound/outbound functions.
Required Qualifications:
Supervisory Experience: Proven track record of managing salaried reports in a warehouse or distribution environment.
Technical Expertise: Proficiency with Warehouse Management Systems (WMS) and hands-on experience in automated retail distribution centers.
Background: Minimum 5 years in distribution/logistics management.
Skills: Strong analytical problem-solving, budget management, and interpersonal communication.
Are you ready to lead a high-performing team? Apply today to join a mission-driven organization where your leadership makes a tangible impact.
$75k-80k yearly 3d ago
KFC Assistant General Manager G135450 - HUEYTOWN [AL]
KFC 4.2
Service manager job in Hueytown, AL
Getting Started
*
Job you are applying for:
KFC Assistant General Manager
at the following location(s):
G135450 - HUEYTOWN [AL] - Hueytown, AL
Resume Application
View Job Description - KFC Assistant General Manager
Description:
If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistant General Manager, you'll not only contribute to KFC's success but also enjoy clear career growth opportunities within KBP Foods, one of the nation's leading quick-service restaurant organizations. Join us, deliver exceptional customer experiences, and advance your career in the food industry-you deserve it.
What's in it for you:
Ability to develop your leadership skills and seek General Manager and above store level opportunities with our internal leadership development program.
Employee perks such as cell phone discounts; Saving Match Program, Employee Assistance Program through KBP Cares.
Earn your GED for free, college scholarships and free online tuition.
Medical, Dental, Vision benefits and accrued PTO
Free shift meal and an employee discount at our KFC restaurants.
Paid Training
Bonus Program: As an Assistant General Manager , you will be eligible to participate in a Bonus Program, which is paid out every period, based on restaurant performance.
What a day in the life of an Assistant General Manager can look like:
Supervise daily restaurant operations, ensuring adherence to KFC standards and policies.
Lead and manage a team, including supporting RGM with training, scheduling, and performance appraisals.
Manage inventory, maintain food safety protocols, and address customer concerns.
Oversee financial aspects, including cash management and expense control.
Collaborate with the General Manager to develop growth strategies and maintain brand image.
Requirements:
What you bring to the table:
Minimum 1 year of experience as an Assistant General Manager in food service or retail environment, including Profit & Loss responsibility preferably in quick serve restaurant (QSR).
Managers must be at least 18 years old.
Availability to close the restaurant at least two nights a week.
Ability to lift, carry, stack, push or pull heavy objects. Stand and walk constantly for entire shifts. Maneuver through compact spaces safely and operate restaurant equipment.
What KBP brings to the table:
KBP Foods, a part of KBP Brands is a leading restaurant franchise group with a clear vision: to create a great place to work, a great place to eat, and a great place to own. We're looking for dedicated individuals that align with our core values and are passionate about Diversity, Equity, Inclusion, Belonging (DEIB+), Growth Opportunities, and a Positive Culture.
Grown to over 1,000 restaurants in 20 years.
Opportunities in 31 states
Over 50% of store leadership has been promoted internally in the last year.
If you are looking to be part of an energetic, entrepreneurial company with countless opportunities for growth - personally, professionally, and financially - then a career with KBP Brands IS the right fit for you.
Additional Info:
Assistant General Manager Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law and will be discussed during the hiring process. The expected starting compensation ranges for new hires in this position in various states and jurisdictions are as follows:
All other locations: $12.00 to $22.00 per hour
State of Maryland: $16.00 to $19.00 per hour
State of New York: $16.00 to $19.00 per hour
New York City: $18.00 to $20.00 per hour
Cincinnati, OH: $15.00 to $17.00 per hour
Toledo, OH: $15.00 to $17.00 per hour
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Alert
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Disability Accommodation for Applicants
KBP Foods is committed to providing individuals with disabilities with reasonable accommodations in its job application and hiring process. If you have difficulty using our on-line application system because of a disability, you may contact us at the following email address and phone number: ************************ or **************.
This email address is reserved for individuals who require an accommodation due to a disability only. The KBP Foods representative who monitors this email account will not have access to existing profiles in the system and will be unable to provide any application status updates.
$15-17 hourly 7d ago
Customer Service Manager
Accession Risk Management Group
Service manager job in Birmingham, AL
We are seeking an experienced and dedicated Customer ServiceManager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels.
Your Impact
Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction.
Develop and implement service procedures, policies, and standards.
Monitor and analyze service metrics to drive process improvement and operational efficiency.
Handle complex or escalated customer inquiries or issues, ensuring timely resolution.
Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey.
Conduct regular coaching, training, and performance evaluations to support team growth and development.
Manageservice-related projects and initiatives, including system/process upgrades or new technology implementation.
Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership.
Foster a customer-centric culture rooted in empathy, accountability, and excellence.
Successful Candidate Will Have
10+ years of experience in customer service, with at least 5 years in a management role.
Strong leadership and team development skills.
Excellent communication, problem-solving, and interpersonal abilities.
Data-driven with the ability to interpret reports and apply findings to drive results.
Demonstrated ability to manage change, implement process improvements, and drive team engagement.
Preferred Qualifications:
Experience in benefits administration.
Familiarity with CRM and ticketing systems.
Proven success in managing remote or hybrid teams.
At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada.
Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Pay Range:
-
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ********************************
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
$35k-63k yearly est. Auto-Apply 60d+ ago
Aldi Assistant Store Manager
Aldi 4.3
Service manager job in Clanton, AL
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team.
Position Type: Full-Time
Average Hours: 38 hours per week
Starting Wage: $24.00 per hour
Wage Increase: Year 2 - $25.00 per hour
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation
• Assists the direct leader with developing and implementing action plans to improve operating results
• Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
• Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position
• Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued
• Participates in the interviewing process for store personnel
• Communicates information including weekly information, major team milestones, developments, and concerns
• Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
• Ensures an appropriate resolution of operational customer concerns in their direct leader's absence
• Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
• Maintains store cleanliness standards and proper store signage at all times
• Assists the direct leader with maintaining proper stock levels through appropriate product ordering
• Merchandises product neatly to maximize sales
• Ensures the quality and freshness of products for sale and accuracy of product signage
• Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
• Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
• Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned
Physical Demands:
• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
• Must be able to perform duties with or without reasonable accommodations
Job Qualifications:
• You must be 21 years of age or older to be employed for this role at ALDI
• Ability to work both independently and within a team environment
• Ability to provide and lead others to provide prompt and courteous customer service
• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports
• Ability to interpret and apply company policies and procedures
• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments
• Ability to evaluate and drive performance of self and others
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses
• Ability to operate a cash register efficiently and accurately
• Ability to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standards
• Excellent verbal and written communication skills
• Ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail
• Meets any state and local requirements for handling and selling alcoholic beverages
Education and Experience:
• High School Diploma or equivalent preferred
• A minimum of 3 years of progressive experience in a retail environment
• A combination of education and experience providing equivalent knowledge
• Prior management experience preferred
ALDI offers competitive wages and benefits, to all employees including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, full-time employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
*Full-time employees average 30 or more hours per week within an annual lookback period
**Benefits offered to full-time and part-time employees may vary by state
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
$24-25 hourly 1d ago
Operations Manager - Structural Services Group
B.L. Harbert International 4.8
Service manager job in Birmingham, AL
Reports to: Division Manager Supervises: Entire Project Team-including but not limited to Project Executive(s), Senior Project Manager(s), Project Manager(s), Superintendent(s), Senior Estimator (s), Design Manager(s), Safety Manager(s), and Quality Control Manager(s)
Educational Requirements of position:
* Degree/Experience
* Bachelor's degree in a relevant curriculum from an accredited college or university + minimum of 10 years of relevant experience
* Trade Certifications
* OHSA 30 Hour Certification
* At least one Industry related accreditation or certification (LEED, Lean, PMP, HCC, CMAA or similar
Technical Requirements of positon:
* Software
* Proficiency in Microsoft Word & Microsoft Excel
* Proficiency in Primavera P6
* Proficiency in Timberline PJ (or similar project management software/application)
* Proficiency in Viewpoint (or similar AP software/application)
* Working knowledge of Navisworks, Revit and Sketch-up
* General
* In-depth understanding of estimating strategy and protocol
* In-depth understanding of building components and trade sequencing
* Working knowledge of construction surveying/layout
* In-depth understanding of contract language
* In-depth understanding of risk management and risk mitigation
Essential Function of the position
* Oversee Operations of entire business unit to ensure adherence to BLHI standards and operating philosophy
* Coordinate with estimating during pre-construction phases
* Enforcing jobsite safety protocol
* Preconstruction planning, staffing & job set up
* Oversee schedule development, management and reporting
* Oversee cost control and reporting
* Developing and enforcing risk management parameters
* Enforcing adherence to contract requirements
* Dispute resolution for issues requiring advancement beyond Project Team
* Client retention and business development for assigned Business Unit
Relationship Management
* Establish and maintain relationships with architects, engineers, consultants and clients spanning current and past projects.
* Establish and maintain relationships with subcontractors and vendors spanning current and past projects.
* In-depth understanding of and increasing involvement in BLHI Business Development process
Corporate Culture/Evolution
* Embodies BLHI Corporate Values in leadership style
* Demonstrates adherence to BLHI Corporate Value in daily operations
* Interacts with professionalism and pro-activism
* Continually seeks feedback and personal development for advancement
* Trains direct reports for advancement
* Seeks to understand and further the overall objectives of BLHI
Mental Effort
Considerable mental effort and comprehension, sustained concentration with frequent interruptions
Physical Effort
Requires moderate, varied physical effort and dexterity including: sitting stationary, moving around an office or jobsite, seeing and communicating effectively.
Working Conditions
Private office located in corporate/regional office.
Potential advancement position:
Division Manager Requirements for Advancement:
* In-depth understanding of contract language and mastery of subcontract negotiations.
* In-depth understanding of BLHI estimating systems and protocol and integration with project management
* Highly effective internal and external relationship management
* Embodiment of BLHI Corporate values and requiring same of all direct reports
* Understanding of BLHI overall goals and objectives as related to strategic planning
* History of effectively developing direct reports for advancement
* In-depth understanding of risk management and risk mitigation
* Leadership role in business development process
* Successful management of division and resources to achieve business goals
* Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
* This description reflects management's assignment of essential functions. It does not prohibit or restrict the tasks that may be assigned, and is subject to change at any time.
$68k-87k yearly est. 48d ago
Customer Service Manager
Risk Strategies 4.3
Service manager job in Birmingham, AL
We are seeking an experienced and dedicated Customer ServiceManager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels.
Your Impact
Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction.
Develop and implement service procedures, policies, and standards.
Monitor and analyze service metrics to drive process improvement and operational efficiency.
Handle complex or escalated customer inquiries or issues, ensuring timely resolution.
Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey.
Conduct regular coaching, training, and performance evaluations to support team growth and development.
Manageservice-related projects and initiatives, including system/process upgrades or new technology implementation.
Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership.
Foster a customer-centric culture rooted in empathy, accountability, and excellence.
Successful Candidate Will Have
10+ years of experience in customer service, with at least 5 years in a management role.
Strong leadership and team development skills.
Excellent communication, problem-solving, and interpersonal abilities.
Data-driven with the ability to interpret reports and apply findings to drive results.
Demonstrated ability to manage change, implement process improvements, and drive team engagement.
Preferred Qualifications:
Experience in benefits administration.
Familiarity with CRM and ticketing systems.
Proven success in managing remote or hybrid teams.
At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada.
Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
Pay Range:
-
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ********************************
Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
$33k-54k yearly est. Auto-Apply 60d+ ago
Lead Service Technician
Unlimited Service Group 4.3
Service manager job in Birmingham, AL
at Whaley Foodservice
***HIRING IMMEDIATELY!!!**** ***Sign On Bonus Available for Qualified Service Technicians*** Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.Visit "Whaley Careers" to find your place to grow.
********************************* Pay Rate: $28.00-35.00/hour* At Whaley we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including
Sign-On Bonuses for Experienced Technicians
Company Vehicle | Mobile Device | Uniforms
Meters & Test Equipment
Industry Certification
401k & Profit Sharing
Paid Holidays & Vacation
Medical & Dental Benefits
Short-Term Disability | Long-Term Disability Insurance (company paid)
Life Insurance (company paid)
Enjoy the benefits of our Town Shares Program - share in our company's success!
To learn more about current opportunities, visit Whaley Careers: ********************************* Summary:
The Service Technician II provides maintenance, service, and repair for commercial cooking equipment and commercial refrigeration i.e. grills, fryers, ovens, ice machines, reach-in and walk-in coolers, freezers, etc.
Details:
Diagnoses, troubleshoots, and repairs commercial cooking kitchen equipment, refrigeration.
Communicates status updates for part order(s) and repairs with branch support and customer.
Completes service calls accurately and timely.
Audits truck stock to ensure required parts are stocked.
Ensures service vehicle, tools, and uniforms are consistent with Whaley standards of safety.
Meets on-call requirements.
Required Education | Experience
Three years of experience in commercial kitchen repair and or refrigeration.
Must be 18 years of age.
Completion of a satisfactory background check and drug screen is required.
Valid Driver's license and driving record that aligns with our safety standard.
Skills and Abilities
Ability to work independently
Ability to accurately diagnose and troubleshoot: an automotive, electrical, installation, and mechanical background is a plus.
Journeyman License and or CFESA certification not required but would be a plus.
Strong attention to detail.
Excellent communication and soft skills.
Good driving record
Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$28-35 hourly Auto-Apply 5d ago
Lead Plumbing Service Technician
Comfort Systems 3.7
Service manager job in Birmingham, AL
Able to diagnose and repair all plumbing fixtures, gas and electric water heaters, etc
Sewer cleaning, jetting, camera inspection etc.
Installation of new piping, DWV, water, gas, etc.
Trouble shoot issues as they arise
Requirements:
10 years' experience in a service truck doing Commercial and Residential Service
Journeyman Plumber / Gas-fitter State of AL license
Back-flow and Medical Gas Certification a plus.
Clean driving record
We are proud to offer our Team Members:
Competitive pay and incentives
Medical, Vision, Dental
Paid holidays and flexible, generous PTO - 2 weeks after 90 days, opportunity to gain up to 5 weeks
401(k) Plan with multiple investment options
Training and Development Programs
Company-paid Employee Assistance Program
Employee discount programs
Company-paid and voluntary life insurance
Company-paid and voluntary accidental death & dismemberment (AD&D)
Company-paid short-term disability and voluntary long-term disability
Healthcare reimbursement account and dependent care reimbursement account
Health savings account with company contributions
Vehicle discount purchase programs
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Comfort Systems USA, Inc. and all subsidiaries, is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$62k-97k yearly est. Auto-Apply 60d+ ago
Supervisor, Field Service
Charter Spectrum
Service manager job in Birmingham, AL
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Responsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards
Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary
Provides quality assurance support and direction to field staff regarding new or existing technologies
Performs field safety observations and quality control checks in accordance with company TQA requirements
Resolves and proactively prevents customer escalations
Establishes positive employee relations through effective individual and team communication and provide ongoing support
Regularly observes and mentors employees in regard to safety, quality, productivity and well-being
Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met
Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback
Ensures staff has and maintains necessary company-issued tools and equipment
Facilitates cross-functional communications and cooperation with internal departments and service partners
Instills knowledge of all company products and services
Maintains records and documents in accordance with company policies and procedures
Adheres to industry specific local, state, and federal regulations, as applicable
Knows, understands and follows company policy
Performs other duties as requested by manager
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Advanced understanding of the TCP/IP stack and associated abstraction layers
Advanced knowledge of network designs, network architectures, and network topologies
Basic knowledge using software tools to support the current operations
Knowledge in basic network devices and network appliances
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.) Ability to use handheld communication devices and applications
Work and travel in inclement weather
Valid driver's license with satisfactory driving record within Company required standards
REQUIRED EDUCATION
Associates degree in electronics or related field, or equivalent work experience
Industry and vendor specific certifications and training
REQUIRED RELATED WOERK EXPERIENCE AND NUMBER OF YEARS
Field Technician work experience : 3+ years
Supervisory experience in a technical environment preferred or equivalent work experience
Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling
Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environments
PREFERRED QUALIFICATIONS
NCTI, SCTE, BCT/E - Certifications strongly preferred
Ability to successfully manage face-to-face customer interactions and resolutions
Demonstrated leadership qualities
Ability to handle multiple projects and tasks
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Moderate knowledge of residential and commercial facility construction design/layout
Basic knowledge of company products and services
PREFERRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS
Supervisory or leadership experience - 1+
WORKING CONDITIONS
Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work in commercial or factory type environments
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work and travel in inclement weather
Some work may be performed in an office environment
Work performed at various heights above ground on telephone/power poles
Some out of town and overnight travel as the business needs dictate
Occasionally required to work overtime as the business needs dictate
Ability to work weekends or a second shift as the business needs dictate
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
Ability to use electric or battery operated hand tools such as drills, hammers, wrenches, screwdrivers
Ability to lift 100 lbs
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to meet DOT Type IAA (Special Duty) Ladder safety weight requirements.
Ability to perform job from high places (i.e. poles and roofs)
Ability to walk over all types of terrain in all kinds of weather, while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to accurately take measurement and apply to position tasks
Ability to differentiate between different sizes and colors of wires
Ability to work with small components and wires to make cable connections
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool belts
Ability to work while standing 50 - 70% of the time
MENTAL REQUIREMENTS
Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications including Microsoft Office
#LI-MW3
TCB401 2025-63730 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
$31k-49k yearly est. 6d ago
Supervisor, ICR Field Service (Scraper)
Genpt
Service manager job in Birmingham, AL
MI Supervisor, ICR Field Service is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, CS Representatives, and Clerical/administration.
JOB DUTIES
Manages and review all operating expenses at assigned facility.
Manages hiring and firing of all personnel at assigned facility.
Manages all inventory items assigned to facility.
Oversees and review all safety and financial audits.
Makes sure the location has a schedule board and it is updated daily.
Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
Develops a documented succession plan for their location.
Provides coaching and feedback to all employees.
Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Specific knowledge of field service duties required.
Ability to work with the team in the field when the need arises.
Ability to maintain a positive attitude and productive, driven work ethic required.
Strong interpersonal, analytical, and problem-solving skill required.
Ability to remain calm and clear-headed in an emergency required.
Good communication skills required.
Willingness and ability to drive company vehicles in alignment with Company policy required within one year of start date; DOT preferred. Must be in alignment with company drug free workplace and other required customer regulatory requirements.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects. The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling. Working conditions may be indoor and/or outdoor. Noise level may be loud at times.
SUPERVISORY RESPONSIBILITY: 2-5 Direct Reports
BUDGET RESPONSIBILITY: Yes
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$31k-49k yearly est. Auto-Apply 60d+ ago
Customer Service Manager
Royal Switchgear Manufacturing
Service manager job in Bessemer, AL
Job Description
CUSTOMER SERVICEMANAGER, Royal Switchgear Manufacturing Company
Take your next career step at Royal Switchgear Manufacturing Company with a US based team that is developing responsive solutions for an evolving grid.
RSMC is a leader in engineering, designing, and manufacturing critical componentry for electrical substations and the broader grid. Our pride lies in our long-standing partnership with utilities companies, the reliability of our products, and the technical and hands-on capabilities of our team.
The company is at an exciting inflection as we continue to expand our existing brand portfolio and deepen relationships with new and existing customers. The Customer ServiceManager oversees the daily activities of Inside Sales Representatives monitoring team progress towards meeting targets.
LOCATION: Fully Onsite - 4251 Turin Dr, Bessemer, AL 35020
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage a diverse team of Inside Sales Representatives, Application Engineers, and support staff by setting and tracking team sales targets.
Identifying and implementing improvements in the sales administration process.
Coordinating department projects to meet deadlines.
Reporting on sales metrics and suggesting improvements; preparing monthly, quarterly, and annual sales forecasts.
Using customer feedback to generate ideas about new features or products.
Researching and discovering methods to increase customer engagement.
Ensuring sales, finance, and legal policies and procedures are met.
Building an open-communication environment for the team.
Liaising with Marketing and Product Development departments to ensure brand consistency and increase sales.
Making day-to-day decisions within the department regarding workload distribution.
Monitoring team progress towards meeting targets providing strategic coaching in selling and relationship-building skills.
QUALIFICATIONS & ATTRIBUTES:
Bachelor's degree in Sales, Business Administration or relevant field required.
7+ years' managerial work experience of a sales or customer service team required.
Experience managing and working with a geographically distributed team.
Experience integrating new product lines in an existing team.
Familiar working with a commission-based sales rep network.
In-depth understanding of the sales life cycle from receipt of customer request to quote, and order entry required.
Hands-on experience with CRM software and MS Excel knowledge; Syteline experience is a plus.
Excellent interpersonal and team management skills with proven ability to motivate team members to perform.
Strong analytical and organizational skills.
"Student of the business" and problem-solving attitude.
Excellent verbal and written communication skills.
Excellent interpersonal skills and attention to detail.
WORKING CONDITIONS:
The work condition characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work primarily takes place in an office environment with routine employee engagements on the manufacturing factory floor.
May encounter occasional stressful situations.
Work may include responding to critical customer driven situations which may result in working some weekends, holidays, and after normal business hours.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Maintain clear and accurate records.
Understand and follow oral and written directions.
Work regular shifts to include evenings; weekends; and/or holidays as assigned. May by subject to call back, on call and/or emergency shifts.
Must possess general manual dexterity to operate computer, equipment, tools, controls, or other objects; reach with hands or arms.
Must possess mental acuity for attention to accuracy and detail.
Must see in the normal visual range with or without correction.
Must hear in the normal audio range with or without correction.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, creed, national origin, citizenship status, age, disability status, genetic information, sex, sexual orientation, gender identity or expression, pregnancy, marital status, veteran status, or any other characteristic protected by applicable federal, state or local laws.
$35k-63k yearly est. 2d ago
Lead Service Technician
Whaley Foodservice Repairs 3.5
Service manager job in Birmingham, AL
Description ***HIRING IMMEDIATELY!!!**** ***Sign On Bonus Available for Qualified Service Technicians*** Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.Visit "Whaley Careers" to find your place to grow.
********************************* Pay Rate: $28.00-35.00/hour* At Whaley we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including
Sign-On Bonuses for Experienced Technicians
Company Vehicle | Mobile Device | Uniforms
Meters & Test Equipment
Industry Certification
401k & Profit Sharing
Paid Holidays & Vacation
Medical & Dental Benefits
Short-Term Disability | Long-Term Disability Insurance (company paid)
Life Insurance (company paid)
To learn more about current opportunities, visit Whaley Careers: ********************************* Summary:
The Service Technician II provides maintenance, service, and repair for commercial cooking equipment and commercial refrigeration i.e. grills, fryers, ovens, ice machines, reach-in and walk-in coolers, freezers, etc.
Details:
Diagnoses, troubleshoots, and repairs commercial cooking kitchen equipment, refrigeration.
Communicates status updates for part order(s) and repairs with branch support and customer.
Completes service calls accurately and timely.
Audits truck stock to ensure required parts are stocked.
Ensures service vehicle, tools, and uniforms are consistent with Whaley standards of safety.
Meets on-call requirements.
Required Education | Experience
Three years of experience in commercial kitchen repair and or refrigeration.
Must be 18 years of age.
Completion of a satisfactory background check and drug screen is required.
Valid Driver's license and driving record that aligns with our safety standard.
Skills and Abilities
Ability to work independently
Ability to accurately diagnose and troubleshoot: an automotive, electrical, installation, and mechanical background is a plus.
Journeyman License and or CFESA certification not required but would be a plus.
Strong attention to detail.
Excellent communication and soft skills.
Good driving record
Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$28-35 hourly Auto-Apply 60d+ ago
Shop Service Supervisor -Birmingham, AL
Terex 4.2
Service manager job in Birmingham, AL
Join our Team: Shop Service Supervisor, Onsite Birmingham, AL
Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Shop Service Supervisor to contribute to the team in Birmingham, AL.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base. The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization. Candidate preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation.
What you'll do
Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support
Ensure professionalism and a high customer service standard
Expedite service orders and calls, if necessary
Sell repairs and follow up work
Track and follow up on leads brought in by field operatives (technicians and inspectors)
Develop quotes in a timely manner
Schedule preventive maintenance and repair activities on equipment
Resolve customer issues and complaints
Complete, process and route appropriate paperwork
Provide a high level of communication with both Customer and Office
Perform service work to assist with overflow and emergencies, as needed.
Source difficult to find parts
Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs
Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order
Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians' equipment and vehicles and record the results.
Enter data into SAP database as necessary and utilize MS Office applications
Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones
Work Environment Considerations:
Work various environments and working conditions depending on assignment
Working at heights & some heavy lifting
Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating
May travel to and from customer sites periodically using company vehicle and may periodically require overnight travel
What you'll bring
High school diploma or GED
1+ year of lead/supervisor experience
2+ years of mechanical experience with heavy equipment
Great Additions to bring
2+ years of experience managing technicians
Ability to pass MVR
2 year technical degree
Automotive, heavy equipment, shop environment experience
Thorough knowledge of electrical theory for power and controls.
Familiarity with utility equipment
Operations Experience
Previous experience running a Service Department
Understanding of OSHA/ANSI standard
Strong organizational and prioritizing skills
Thorough understanding of the financials for a service company
Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills
Customer focused, with good interpersonal and communication skills, both verbal and written
Collaborative leadership skills
SAP experience
Why Join Us
We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
We are committed to helping team members reach their full potential.
Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
The compensation range for this position is $75-85k annual salary. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
About Terex:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at **********************************
.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
$75k-85k yearly Auto-Apply 33d ago
Dining Services Supervisor
Brookdale 4.0
Service manager job in Homewood, AL
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
Education and Experience
High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred.
Certifications, Licenses, and Other Special Requirements
Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates.
Management/Decision Making
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage.
Use hands and fingers to handle or feel
Reach with hands and arms
Possible exposure to communicable diseases and infections
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Exposure to latex
Ability to lift: Up to 50 pounds
Possible exposure to blood-borne pathogens
Possible exposure to various drugs, chemical, infectious, or biological hazards
Subject to injury from falls, burns, odors, or cuts from equipment
Vision
Brookdale is an equal opportunity employer and a drug-free workplace.
Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions.
Assists Manager with daily supervision of dining services associates.
Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion.
Adheres to all safety and sanitation standards.
Plans daily menu for residents in accordance with company standards and procedures.
Assists in ensuring proper staffing coverage for each shift including making changes due to absences.
Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff.
Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges.
Oversees staff in absence of Manager. Provides supervision for special events.
In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy.
Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
$32k-51k yearly est. Auto-Apply 46d ago
Psychiatry Business Manager
Cahaba Medical Care 3.0
Service manager job in Birmingham, AL
Reports to COO / CMO Employment Type: Full-Time Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission-accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast-paced practice with a strong mission and commitment to providing high-quality care.
Position Summary: The Psychiatry Business Manager oversees the operational and financial performance of Cahaba's Psychiatry Department. This role ensures efficient workflows, supports staff and providers, and helps maximize revenue while maintaining compliance and quality standards. The position requires frequent travel (up to 50%) to rural clinics and strong collaboration across multiple departments.
Responsibilities & Duties
Workflow & Operations
* Collaborate with psychiatry office managers, clinical staff, and relevant teams to develop, refine, and train staff on workflows.
* Conduct regular site visits to ensure smooth operations, provide hands-on training, and identify process improvements.
* Manage reception and support staff within the Psychiatry Department, addressing performance issues in coordination with HR and leadership.
Financial & Performance Management
* Oversee departmental budgets, revenue tracking, and financial reporting.
* Analyze performance metrics such as productivity, no-shows, and network issues to optimize efficiency.
* Provide guidance on effective use of Athena, Azara, and other relevant systems.
Leadership & Communication
* Foster a performance-oriented, feedback-driven culture aligned with Cahaba's Core Cultural Competencies (C4s).
* Maintain strong communication with providers, staff, and other departments to ensure seamless operations.
* Support strategic initiatives, program expansion, and process improvements for the Psychiatry Department.
Qualifications
Required:
* Bachelor's degree in Healthcare Administration, Business Management, or related field.
* 3-5 years of healthcare operations or practice management experience.
* Strong financial, analytical, organizational, and leadership skills.
* Proficiency in Athena and Azara (or similar EMR/Practice Management systems).
* Ability to travel frequently (up to 50%).
Preferred:
* Master's degree (MHA, MBA, or related).
* Experience in psychiatry, behavioral health, or multi-site healthcare operations.
* Previous management or supervisory experience.
$41k-54k yearly est. 6d ago
Commercial Business Manager
Roto-Rooter 4.6
Service manager job in Birmingham, AL
Commercial Business Manager
Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited!
Roto-Rooter has an opportunity available for a Commercial Business Manager at our Birmingham branch located in Pelham, AL. The primary responsibilities of the Commercial Business Manager are to grow commercial sales in their respective Branch by developing and maintaining relationships with new and existing commercial customers. The Commercial Business Manager generates sales by promoting all our lines of business to prospective and existing commercial customers, including through the direct supervision of the commercial jetting and sales team.
The salary range for this position is $75,000-$85,000, depending on experience. There is also opportunity for a branch performance based bonus.
Responsibilities
Your responsibilities will also include but not limited to:
Develop additional business opportunities by selling Roto-Rooter's preventative maintenance and priority care programs.
Spend majority of their time in the field visiting existing and prospective commercial customers and establishing relationships
Assist National Sales Team to with processing work orders and to ensure paperwork is completed in accordance with approved standardized procedures for work being performed or quoted by jet technicians and commercial field supervisors
Conduct job completion follow-up with customers ensuring satisfactory completion of work performed by jet technicians and commercial field supervisors
Manage productivity of commercial jet techs and commercial Field Supervisors to ensure attainment of performance goals.
Join local trade associations and participate in tradeshows and events when applicable.
Provides coaching and counseling to jet technicians and commercial field supervisors who are not meeting published production goals. Establishes performance improvement goals.
Oversees scheduling of jet techs and commercial field supervisor to ensure there is adequate manpower coverage to complete all required work.
Develop relationships with customers to build customer loyalty.
Requirements
Highschool diploma or equivalent
At least 5 years of sales and management experience.
Commercial Sales experience with proven year-over-year record of successful development and growth of a territory.
Must posess sound problem-solving skills and good communication skills.
Valid driver's license with acceptable driving record according to company policy.
Benefits
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Not ready to apply? Connect with us for general consideration.
$75k-85k yearly Auto-Apply 35d ago
Lead Service Technician
Unlimited Service Group 4.3
Service manager job in Birmingham, AL
* HIRING IMMEDIATELY!!! * Sign On Bonus Available for Qualified Service Technicians* Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.
Visit "Whaley Careers" to find your place to grow.
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Pay Rate: $28.00-35.00/hour*
At Whaley we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including
* Sign-On Bonuses for Experienced Technicians
* Company Vehicle | Mobile Device | Uniforms
* Meters & Test Equipment
* Industry Certification
* 401k & Profit Sharing
* Paid Holidays & Vacation
* Medical & Dental Benefits
* Short-Term Disability | Long-Term Disability Insurance (company paid)
* Life Insurance (company paid)
* Enjoy the benefits of our Town Shares Program - share in our company's success!
To learn more about current opportunities, visit Whaley Careers: *********************************
Summary:
The Service Technician II provides maintenance, service, and repair for commercial cooking equipment and commercial refrigeration i.e. grills, fryers, ovens, ice machines, reach-in and walk-in coolers, freezers, etc.
Details:
* Diagnoses, troubleshoots, and repairs commercial cooking kitchen equipment, refrigeration.
* Communicates status updates for part order(s) and repairs with branch support and customer.
* Completes service calls accurately and timely.
* Audits truck stock to ensure required parts are stocked.
* Ensures service vehicle, tools, and uniforms are consistent with Whaley standards of safety.
* Meets on-call requirements.
Required Education | Experience
* Three years of experience in commercial kitchen repair and or refrigeration.
* Must be 18 years of age.
* Completion of a satisfactory background check and drug screen is required.
* Valid Driver's license and driving record that aligns with our safety standard.
Skills and Abilities
* Ability to work independently
* Ability to accurately diagnose and troubleshoot: an automotive, electrical, installation, and mechanical background is a plus.
* Journeyman License and or CFESA certification not required but would be a plus.
* Strong attention to detail.
* Excellent communication and soft skills.
* Good driving record
Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How much does a service manager earn in Birmingham, AL?
The average service manager in Birmingham, AL earns between $38,000 and $103,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Birmingham, AL
$62,000
What are the biggest employers of Service Managers in Birmingham, AL?
The biggest employers of Service Managers in Birmingham, AL are: