At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity
Private Tax is a growing practice within EY, and you'll see that growth reflected in your career. The team has a dedicated focus towards serving privately held companies and their owners and their families. These clients span from family owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multi-billion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and acumen.
Your key responsibilities
Depending on your unique skills and ambitions, you could be managing various responsibilities, from technical planning and advising of clients that include private entities (including C-Corp, S-Corp and Partnerships) as well as high-profile individuals. That will make you a trusted advisor and role model for your clients and for our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value. You'll also team with our partners and your teams to develop account strategies and identifying and deliver additional services to our clients.
Skills and attributes for success
Researching tax issues to develop effective tax planning strategies
Open to leading teams on all types of tax work from entity to individual
Translating complex data from a range of sources into client-ready insights and deliverables
Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service
Communicating complex tax issues to non-tax professionals and clients
Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge
Supervising high-performing teams and sharing your experience and knowledge of leading-practices
Identifying and reacting to risks and opportunities to improve our services and processes
To qualify for the role you must have,
A bachelor's degree in a related field, supported by significant tax, business or financial planning experience and a CPA certification or membership in The Bar
Minimum of 8 years of work experience in professional services or professional tax organization
A thorough understanding of estate and wealth planning; as well as experience with federal and state personal and trust income tax
Experience with flow through entities (S-Corps, Partnerships, LLC's)
Experience with C-Corps including income tax provisions and consolidated federal and state tax returns
Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds
A thorough understanding of automated tax processing systems and laws within your area of technical professionalism
Experience managing budgets and projects
Willingness to travel as needed, and working in a balanced hybrid environment
Ideally, you'll also have
A proven record in tax planning for owner and their families
A proven record in a professional services environment
Experience in coaching and mentoring junior colleagues
Executive presence and business development skills
Strong analytical skills and attention to detail
The ability to adapt your work style to work with both internal and client team members
What we look for
We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from C-Suite executives to owners and their families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $132,100 to $301,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $158,500 to $342,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
#J-18808-Ljbffr
$158.5k-342.7k yearly 5d ago
Looking for a job?
Let Zippia find it for you.
Legal Operations Manager (USA)
Trexquant Investment 4.0
Service manager job in Stamford, CT
Trexquant is a growing systematic fund manager with a core team of highly accomplished technologists. We apply a wide variety of statistical and machine learning techniques to build investment portfolios and trade our client assets in global equity and futures markets. We are hiring a Contract Manager based in Stamford, CT to manage data and technology procurement contracts. This position will sit in the Company's Legal and Compliance team.
We are seeking a Legal Operations Manager to join our growing legal and compliance functions. This role is ideal for someone who enjoys building scalable, tech-enabled legal processes and managing the operational backbone of a high-performing legal team.
You will implement and maintain contract management systems, automate workflows, ensure compliance and recordkeeping, support regulatory filings, and manage the intake and tracking of legal requests. You will also handle less complex contract negotiations using established form agreements and playbooks.
Responsibilities:
Contract Management & Automation
Administer and optimize Trexquant's contract lifecycle by using contract management tools (e.g., Ironclad, Conga).
Manage legal document execution and storage processes.
Track contract renewals and compliance obligations.
Technology Enabled Process and Workflow Design
Build and maintain Jira or other solution based workflows for legal request intake, approvals, and reporting.
Proactively identify opportunities to automate and streamline legal and compliance processes.
Develop workflow descriptions and provide training to improve operational efficiency across the firm.
Contract Negotiation Support
Review, negotiate, and redline agreements such as NDAs, vendor contracts, and amendments by using form templates and playbooks.
Coordinate with internal business teams and external counterparties to finalize contracts.
Compliance & Recordkeeping
Maintain organized filing systems for regulatory and corporate compliance materials.
Support reporting, audit and policy implementation efforts.
Qualifications:
Bachelor's degree required; JD preferred but not required.
3-10 years of experience in legal operations, contract management or paralegal roles within a technology, financial services or legal department environment.
Strong understanding of contract lifecycle management and technology enabled workflow design.
Proficiency with:
Jira (for workflow management)
Conga or Ironclad (for contract lifecycle management)
DocuSign and Adobe Sign (for e‑signature processes)
Google Workspace (Docs, Sheets, Drive, etc.)
Basic HTML or similar skills (for form and template customization).
Excellent organizational skills, attention to detail and ability to manage multiple priorities in a fast‑paced setting.
A proactive mindset with a passion for improving processes through technology.
Ability to come 4 days per week in office with greater flexibility over time.
Benefits:
Competitive salary plus bonus based on individual and company performance.
Collaborative, casual and friendly work environment.
PPO Health, dental and vision insurance premiums fully covered for you and your dependents.
Pre‑tax commuter benefits.
Weekly company meals.
Trexquant is an Equal Opportunity Employer.
#J-18808-Ljbffr
$83k-135k yearly est. 5d ago
Associate Manager, Clinical Operations
Scientific Search
Service manager job in Norwalk, CT
Help accelerate cures. Change the future of oncology. My client-one of the most influential forces in cancer research-is expanding its clinical operations team. If you're driven by purpose and thrive in fast-moving, mission-anchored environments, this is your opportunity to contribute directly to life-extending therapies.
Why You Should Apply
Work on cutting-edge adaptive platform trials impacting real patient outcomes
Hybrid flexibility + collaborative, mission-centric culture
Competitive compensation + full benefits package
Join an organization that has helped deliver 15+ FDA-approved therapies
Make a measurable impact in oncology research every single day
What You'll Be Doing
Support operations for complex oncology trials, including site, vendor, and CRO communication
Maintain IRB submissions, trial documentation, and study systems
Track clinical data, drive timely data entry, and manage safety reporting workflows
Coordinate with drug depots, ensure inventory continuity, and partner with cross-functional teams
Build presentations, reports, and operational tools that keep trials running smoothly
About You
5+ years oncology clinical trial coordination/management
Strong communicator & problem-solver with impeccable attention to detail
Skilled with MS Office, study systems, and GCP/ICH guidelines
Collaborative, flexible, and motivated by purpose
How To Apply
Email ************************** with Job #19678 in the subject line.
$80k-110k yearly est. 5d ago
Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Service manager job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives.
The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment.
Core Duties
Lead daily workflow and activity management for a team of customer-facing representatives.
Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals.
Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests.
Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems.
Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution.
Review performance data and service metrics to identify trends, gaps, and improvement opportunities.
Address escalated customer concerns and support resolution efforts to maintain strong client relationships.
Facilitate onboarding and ongoing training for new and existing team members.
Identify and implement process enhancements that improve efficiency and customer experience.
Ensure adherence to all workplace safety standards and operational policies.
Support sales-related administrative activities, including order entry and quote support.
Manage corrective actions related to customer feedback or service discrepancies.
Perform additional responsibilities as assigned.
Leadership & Professional Competencies
Strong ability to lead, motivate, and influence teams toward measurable results.
Customer-focused mindset with sound judgment in problem-solving and decision-making.
Ability to balance independent decision-making with collaboration across departments.
Effective communicator with a professional, confident presence in written and verbal interactions.
Comfortable managing priorities in a high-volume, deadline-driven environment.
Demonstrated capability to navigate challenging customer situations calmly and professionally.
Technical curiosity and aptitude to understand product specifications, documentation, and usage.
Proven experience managing people and driving accountability.
Required Background
Several years of experience in a customer-facing support or service role within a business-to-business setting.
Prior experience in a supervisory, lead, or team management capacity.
Hands-on experience working with customer management and enterprise systems.
Track record of managing multiple priorities in fast-paced operational environments.
Proficiency with common business software tools.
Flexibility to support varying schedules and operational needs.
Dependable transportation.
Preferred Experience
Exposure to operational, manufacturing, or distribution-based environments.
Job Title: Regional Operations Manager
Department: Operations
Optify Search is partnered with a high-growth DSO in the search for an experienced and results-driven Regional Operations Manager to oversee the performance, growth, and operational excellence of dental practices across a defined region. This role is responsible for leading regional teams, driving operational efficiency, and supporting practice-level leadership to deliver outstanding patient care and business results. The position reports directly to the Director and VP of Operations.
Key Responsibilities:
- Oversee the day-to-day operations across a portfolio of dental practices within the New England region
- Partner with practice managers and clinical teams to drive performance, patient satisfaction, and compliance
- Analyze financial and operational data to identify opportunities for improvement
- Implement best practices to enhance efficiency, patient experience, and team engagement - Support the integration of newly acquired practices, ensuring smooth transitions
- Collaborate with internal teams including HR, marketing, compliance, and clinical operations
- Provide coaching and leadership to regional teams, ensuring alignment with company goals
- Ensure compliance with regulatory standards and internal policies
Qualifications:
- Bachelor's degree in Business, Healthcare Administration, or a related field; MBA or MHA preferred
- 5-8 years of multi-site operations management experience, ideally in dental or healthcare services
- Strong leadership and team management skills
- Excellent analytical, communication, and problem-solving abilities
- Willingness to travel regularly within the assigned region
$65k-94k yearly est. 5d ago
Associate Study Manager
Multiple Myeloma Research Foundation-MMRF 3.6
Service manager job in Norwalk, CT
The Multiple Myeloma Research Foundation (MMRF) is the largest nonprofit in the world solely focused on accelerating a cure for each and every multiple myeloma patient. We drive the development and delivery of next-generation therapies, leverage data to identify optimal and more personalized treatment approaches, and empower myeloma patients and the broader community with information and resources to extend their lives. Central to our mission is our commitment to advancing health equity so that all myeloma patients can benefit from the scientific and clinical advances we pursue. Since our inception, the MMRF has committed over $600 million for research, opened nearly 100 clinical trials, and helped bring 15+ FDA-approved therapies to market, which have tripled the life expectancy of myeloma patients. To learn more, visit ****************
MMRF CORE VALUES
At the MMRF, our core values define both who we are and how we work together as an organization. We believe in investing in our team and building a culture that will help us pursue our highest-level mission to accelerate a cure for each and every multiple myeloma patient. Our five core values are expressed below:
Prioritize Patients - Patients are at the center of everything we do. Every decision we make is grounded in the needs and best interests of the patients we serve.
Drive Innovation - We are committed to pursuing big, bold ideas. Taking risks, trying new approaches, and challenging the status quo are necessary to speed new discoveries.
Deliver Solutions - Taking on complicated challenges is what sets us apart. To deliver results, we must be decisive, take action, and act with urgency on behalf of the myeloma community.
Do It Together - We know that together, we are stronger. We work cross-functionally with the entire community to achieve our mission and are invested in the success of others.
Build Trust - We build trust-based relationships. We advocate for each and every myeloma patient by committing to diversity, equity, and inclusion and treating others with respect.
POSITION OVERVIEW
Reporting to the Associate Director, Clinical Operations, the Associate Study Manager is responsible for leading the operational planning and execution of translational clinical research studies, overseeing all aspects of a study from initiation through to completion, ensuring compliance with regulatory standards (FDA, GCP), and collaborating with cross-functional teams to deliver high-quality data on time and within budget. The Associate Study Manager will provide high level management and oversight of translational clinical research studies conducted through the Multiple Myeloma Research Consortium (MMRC), including the Translational Research Umbrella studies (TRU). The Associate Study Manager will be responsible for all aspects of study conduct, accountable for ensuring that timelines and milestones are met, and for will serve as the primary point of contact, under the direction of the Associate Director. Experience and knowledge of end-to-end management of clinical and translational research conduct, knowledge of academic and hospital study site operations, the pharmaceutical and biotech industry, and regulatory requirements is essential.
ESSENTIAL FUNCTIONS
Manage all aspects of the study, including responsibility for oversight of study execution, develop and manage comprehensive study timelines and metrics; management/oversight of external vendor deliverables reports and budgets.
Study design and planning: Actively participate in protocol development, feasibility assessments, site selection, and budget planning for assigned studies. Write and review study protocols, informed consent forms, and amendments, as appropriate.
Manage and report on study budget, working closely with finance and accounting.
Manage/track study budget progress, expenses, vendor, pharma/biotech partner invoices, and study site payments.
Prepare study reports and disseminate, present, and inform on all aspects of the study progress to MMRF leadership and cross functional teams.
Prepare and present project reports as required.
Plans, executes, and leads study-specific meetings as needed (e.g., Study Management Meetings, site calls etc.).
Risk management: Proactively identify potential risks associated with the study and implement mitigation strategies.
Develop and facilitate requests for proposals (RFP) for all study vendors, including and others, as appropriate, under the direction of the Associate Director, Clinical Operations.
Conduct critical analysis of areas of risk; identify, manage or escalate risks as appropriate.
Ensure that study issues and action items are addressed, closeout appropriately and in compliance with study management plans.
Prepares and/or reviews and takes accountability for the accuracy of study-related documents.
Accountable for study-specific legal agreements and other legal documentation as required for vendors, pharma partners, sites, etc.
Ensures audit-ready condition of study records and documentation, both electronic and paper.
Develops internal processes for improved efficiencies associated with study management
Develops, reviews and is responsible for the maintenance of study-specific standard operating procedures (SOPs)
Prepare and submit regulatory documents to central IRB. Manage all study IRB and other regulatory documents.
QUALIFICATIONS
Bachelor's Degree (BA, BS) in scientific or health care discipline required; master's degree preferred
Minimum 5 years of clinical study operations experience in pharmaceutical, biotech, academic, or CRO settings, preferably within oncology.
Demonstrated ability to manage complex protocols and deliver results in a matrixed environment.
Strong experience in clinical project management including study start-up, conduct, and closeout.
Experience in working with external research vendors is required
Translational research experience preferred.
Hands-on experience with Medidata Rave including eCRF management, database oversight, and query handling. Solid financial acumen, including study budgeting, invoice processing, and site payment management. Experience in drafting and reviewing study protocols, informed consent forms, etc.
Experience preparing and submitting regulatory documents to IRBs.
Excellent working knowledge GCP, FDA and ICH Guidelines. Ensures the assigned research studies are executed in compliance with FDA and ICH GCP guidelines/regulations and SOPs
Comfortable multi-tasking in a fast-paced small company environment and able to adjust workload based upon changing priorities
Excellent team player; willingness and ability to fill functional gaps in a small organization
Strong interpersonal, written, and verbal communication skills; collaborative team player willing to support adjacent functions when needed. Ability to work efficiently within established workflows while contributing to a culture of respect, flexibility, and continuous improvement.
Demonstrated ability to work effectively within diverse team environments, adjust to evolving project requirements, and incorporate feedback appropriately
Computer literacy required (MS word, MS Excel, MS PowerPoint, and MS Project)
Hematology Oncology therapeutic experience strongly preferred
Demonstrated leadership capability and professional communication style. Strong organizational skills
Ability to travel as necessary (approximately 10%)
EEO STATEMENT
The Multiple Myeloma Research Foundation (MMRF) is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state, or local law.
The MMRF does not sponsor/facilitate any type of work authorization for this role. All applicants must currently have original valid unrestricted authorization to accept new employment in any role in the U.S. with any employer. There is also no future employer-provided sponsorship for this role to obtain or extend authorization to work in the U.S.
$84k-115k yearly est. 3d ago
Pest Control Branch Manager
JP McHale Pest Management 3.8
Service manager job in Oakdale, NY
Pest Control Branch Manager (All Locations)
Hudson Valley
Long Island
Fairfield County Connecticut
Reports to: VP of Operations
Pay: $80,000 - $100,000 annual DOE and Location
Position Overview
The Branch Manager is responsible for leading all aspects of Sales and Services for their assigned location.
The Branch Manager is accountable for all facets of the operation to include team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.
Organizational Relationships:
The Branch Manager reports to the Vice President, Operations. Reporting to the Branch Manager are Field Supervisors and through them, Pest Control Technicians.
Duties/Responsibilities:
Managing branch P&L - monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved.
Manage branch for achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover and technician accident rate.
Directly managing the branch field supervisors, and through them, the field technicians.
Oversees Service operations along with the Field Supervisor.
Recruit, interview, hire and train branch staff.
Monitoring regulatory compliance, quality control standards and ensure safety.
Partner with sales staff on sales plans and forecasts associated with their branch.
Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives.
Lead, motivate and manage team members to deliver exceptional service for our customers.
Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
Responsible for the employee performance review process to include evaluation of staff performance. Makes recommendations and administers corrective actions consistent with company policy.
Prepare and conduct team meetings.
Occasional travel to other branches and corporate office Locations.
Experience, Education, and Skills Required
Education: Bachelor's degree in business administration, or a related field required.
Experience: 5 + years' experience managing a portfolio of business with Profit & loss ownership and experience leading a team.
Background in in Pest Control, Termite, and/or Wildlife control a plus.
Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
PestPac experience a plus.
Good problem-solving, critical thinking and decision-making skills.
Exceptional organization, time management and multitasking abilities.
Keen attention to detail.
Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills.
Why work for JP McHale Pest Management?
We offer:
HEALTH BENEFITS
Medical, dental and vision coverage
Company-paid life insurance
Company-paid short-term disability
Optional supplemental benefits
Enrollment eligibility begins first of the month following date of hire
FINANCIAL ASSURANCE
401(k) plan with company match
Weekly pay
Convenient direct paycheck deposit
Team Member reward and recognition program
AND MORE
Eight (8) paid holidays
Paid Time Off
Team Member referral bonuses
Opportunities to participate in community events
At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!
**Equal Opportunity Employer**
** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. **
$80k-100k yearly 5d ago
Assistant General Manager
Brownson Country Club 4.0
Service manager job in Shelton, CT
HARRY B BROWNSON COUNTRY CLUB INC, located at 15 Soundview Avenue in Huntington, Connecticut, is a distinguished country club serving the community in Shelton, CT. Known for its excellent amenities and vibrant member-focused culture, the club is committed to providing exceptional experiences for its members, offering a range of recreational, dining, and social opportunities. With a tradition of excellence, it continually strives to enhance services and deliver value to its members and guests.
Role Description
This is a full-time, on-site role based in Shelton, CT for an Assistant General Manager. The Assistant General Manager will support the General Manager in overseeing daily operations, maintaining quality standards, and ensuring exceptional experiences for members and guests. Responsibilities will include supervising staff, managing events, overseeing financial processes, maintaining facilities, driving member satisfaction, and supporting administrative tasks. The ideal candidate will uphold the club's high standards of service and help foster a welcoming and professional environment.
Qualifications
Excellent leadership, team management, and interpersonal communication skills.
Experience in hospitality management, event coordination, and delivering high-quality service experiences.
Proficiency in financial planning, budget management, and operational oversight.
Problem-solving skills, organizational abilities, and attention to detail for managing day-to-day operations efficiently.
Previous experience within a country club, hospitality, or service-focused setting is preferred.
Ability to work effectively in a fast-paced, guest-oriented environment.
Bachelor's degree in Hospitality Management, Business Administration, or equivalent experience is a plus.
$58k-90k yearly est. 5d ago
Customer Service Manager
Gamer's Choice
Service manager job in Islandia, NY
We are seeking a Customer ServiceManager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives timely, accurate, and empathetic support. You'll communicate with customers across multiple channels, including email, social media, etc., to provide exceptional service that strengthens our brand reputation and enhances customer satisfaction. In addition, you will manage a team of Customer Service Representatives, ensuring that they are providing high-quality service, consistent with Gamer's Choice's standards.
Key Responsibilities:
Manage a team of Customer Service Representatives, ensuring high-quality customer service is provided to all of our customers.
Respond promptly and professionally to customer inquiries via email, social media, and other platforms.
Resolve customer complaints by identifying the issue, determining the cause, selecting and communicating the best solution, and following up to ensure resolution.
Manage and track incoming customer requests using the company's CRM system.
Provide accurate information regarding products, services, policies, and order status.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Monitor social media channels for customer feedback, questions, and complaints.
Craft clear, brand-appropriate responses while maintaining professionalism in public comment threads.
Escalate sensitive issues to the appropriate team members/leadership team.
Work closely with internal teams, including sales, fulfillment, and marketing, to resolve customer issues.
Document common issues and customer feedback to help inform process improvements and product enhancements.
Qualifications:
2 - 4 years of management experience in a Customer Service environment
5+ years of customer service experience, preferably in a fast-paced or customer-centric environment.
Strong written communication skills with the ability to adapt tone depending on the platform (email vs. social media).
Experience using CRM or ticketing systems.
Comfortable navigating multiple digital tools and multitasking between channels.
Ability to remain calm under pressure and handle difficult customer interactions with empathy and patience.
Strong problem-solving skills and attention to detail.
Experience managing customer communications on social media is a plus.
Benefits:
Health, dental, and vision insurance
Paid time off
401k
Employee Discounts
Gym Membership Reimbursements
Salary Range: $25.00 - $40.00 DOE
EEO/AAP Statement: Gamer's Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer's Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.
$25-40 hourly 19d ago
Customer Service Manager
Polarson
Service manager job in New Haven, CT
Basic Skills
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Social Skills
Actively looking for ways to help people.
Persuading others to change their minds or behavior.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Bringing others together and trying to reconcile differences.
Complex Problem Solving Skills
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Analyzing needs and product requirements to create a design.
Writing computer programs for various purposes.
Generating or adapting equipment and technology to serve user needs.
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
System Skills
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
Managing one's own time and the time of others.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Determining how money will be spent to get the work done, and accounting for these expenditures.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Desktop Computer Skills
Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.
Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents
Task
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Work Activities
Getting Information
obtain information from individuals
Interacting With Computers
use computers to enter, access or retrieve data
Communicating with Persons Outside Organization
interview customers
write business correspondence
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
make decisions
Updating and Using Relevant Knowledge
use knowledge of investigation techniques
use knowledge of written communication in sales work
use telephone communication techniques
Processing Information
examine financial documents to verify issue
calculate rates for organization's products or services
detect discrepancies on records or reports
Resolving Conflicts and Negotiating with Others
resolve customer or public complaints
Organizing, Planning, and Prioritizing Work
$57k-104k yearly est. 60d+ ago
PLUMBING SERVICE/OPERATIONS MANAGER
Okey Plumbing & Heating Inc.
Service manager job in Southampton, NY
Job DescriptionBenefits:
401(k) matching
Company car
Dental insurance
Health insurance
Paid time off
Vision insurance
Well established, Southampton plumbing & gas heating company, seeks an experienced plumbing manager to run both field and office operations for the service department. Must be hands on individual and capable of leading a team for your division. Establish and implement processes and procedures for customer growth and profitability.
Responsibilities-
Lead, Work With, and Support: Team members in areas of sales, service, installation, dispatch, and shop and fleet maintenance upkeep. Work hand in hand with Construction Manager to produce effective and productive overall operation.
Scheduling: Continuous calendar review. Optimize deployment of field assignments. Prep for all upcoming work including ordering of parts and equipment. Engage in direct customer communication as needed for scope of upcoming service projects as well as for resolving customer service related issues.
Monitor Jobs: through tablets. field inspections, employee documentation, billing approvals and review of productivity. Improve material pricing system. Promote a healthy work/customer environment with both routine training and safety meetings.
Sales: Make customer site visits to both prepare proposals as well as to resolve customer field issues. Build a plan for escalating customer repeat and new business.
Financial: Understand and be accountable for financial results. Establish department guidelines/procedures to promote a clear process that is productive and profitable. Manage department expenses. Run reports to support the same and participate in company financial meetings.
Desired Skills and Experience
Minimum of 6 years in management in plumbing related industry.
Ability to drive team performance to achieve all business goals and objectives.
Highly organized with exceptional follow-through abilities. Good time management is essential.
Excellent communication skills to convey confident and decisive messages to team and customers.
Proficient using a computer: QuickBooks, Outlook, Word, Excel and scheduling software.
Plumbing license preferable not required.
Work Monday-Friday with possible weekends.
Manage Emergency Service Program
Ability to build trust and demonstrate enthusiasm.
$70k-137k yearly est. 23d ago
Hotel General Manager
American Cruise Lines 4.4
Service manager job in Guilford, CT
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.
The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator.
* Hold officers and crew accountable to American Cruise Lines' standards.
* Comply with American Cruise Lines' Operations Manual, service standards, and procedures.
* Responsible for assessing the management team and providing immediate corrective feedback.
* Anticipate the needs of guests and crew.
* Respond quickly to guest requests and ensure follow-up.
* Identify and resolve problems immediately and request home office support as needed.
* Ability to speak and present in front of all guests in person using a microphone.
* Management presence during meals services, cocktail hour, and onboard events.
* Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
* Ensure Chefs are following approved menus and recipes.
* Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
* Lead and direct ship officers in achieving weekly sales goals.
* Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
* Manage shipboard business transactions, accounting, timecards, and home office reporting.
* Responsible for managing all hotel and food inventories.
* Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
* Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
* Create positive crew experiences.
* Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
* Perform bartending duties as needed with other management personnel.
* Other duties as assigned.
Qualifications:
* 3+ years of hotel or food and beverage management experience.
* Bachelor's degree in business or hospitality management is preferred.
* Proficiency in Microsoft Office Suite applications.
* Willing to live and work aboard the ship.
* Optimism and a hardworking drive to succeed.
* Cruise industry experience not required.
* Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
* Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
* Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
* Transportation Worker Identification Credential (TWIC).
Attributes for Success:
* Commit to our American mission and share our American key values.
* Live our American core competences.
* Be the solution. It may not be my job, but it is my responsibility.
* Always do right. This will gratify some and astonish the rest.
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary travel accommodations.
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
Role OverviewSodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Bridgeport Hospital, located in Bridgeport, CT. The Operations Manger will oversee approximately 40 housekeepers on the first shift (hours are approximately 6:30/7AM - 4/4:30PM) primarily M-F, requiring some flexibility to work other shifts and weekends/holidays as needed.
Bridgeport Hospital, a member of Yale New Haven Health, is a private, not-for-profit acute care hospital located in Connecticut's most populous city.
With 501 licensed beds across two campuses, plus 42 beds licensed to Yale New Haven Children's Hospital, we are the most comprehensive healthcare provider in Fairfield County.
Our Environmental Services (EVS) Department plays a vital role in maintaining a safe, clean, and healing environment for our patients, staff, and visitors.
The team is responsible for infection prevention through rigorous cleaning protocols, waste management, and ensuring compliance with hospital and regulatory standards.
EVS staff work collaboratively with clinical and non-clinical teams to support patient care and operational excellence.
Bridgeport Hospital serves over 570,000 outpatient encounters annually and discharges more than 29,000 patients each year.
The EVS team is integral to sustaining these high standards of care and service.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services.
Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being What You'll Dobe responsible for driving client and patient satisfaction scoresprovide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department work with the Environment of Care Committee and Infection Prevention Directoreffectively manages the Unit Operating Systemsupport a diverse and inclusive workforce What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringhave experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping systemhave experience driving customer service and/or guest satisfaction results in a healthcare environment is preferredpossess strong leadership skills and can work independently to drive program compliance and reach project target dates of completioncan analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change managementhave experience effectively managing projects within agreed upon timelinesare results and safety driven Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
$52k-101k yearly est. 2d ago
Field Service Supervisor
Hifyve
Service manager job in Freeport, NY
Job Description
HVAC Field Service Supervisor
Salary: $130,000 - $160,000
We are seeking a highly skilled HVAC Field Service Supervisor to support and lead a team of 15 commercial HVAC technicians. This role is heavily field-based-
not an office position
-and requires a hands-on leader who can coach technicians, resolve issues in real time, and run service calls independently when needed.
Responsibilities
Provide daily field supervision, support, and mentorship to a team of 15 commercial HVAC service technicians.
Assist technicians in diagnosing, troubleshooting, and resolving issues over the phone and on-site.
Perform service calls independently when necessary, ensuring high-quality workmanship and customer satisfaction.
Conduct field visits to assess job progress, verify work quality, and provide technical guidance.
Coordinate daily workload, prioritize emergency calls, and support technicians in meeting schedule demands.
Ensure compliance with safety standards, company procedures, and industry best practices.
Support training, onboarding, and skill development across the service team.
Communicate effectively with customers, management, and team members regarding job status and service needs.
Qualifications
2+ years of supervisory experience in HVAC or 8+ years as a Lead HVAC Technician.
Strong commercial HVAC troubleshooting and technical diagnostic skills.
Ability to coach and guide technicians both remotely and in the field.
EPA Universal Certification required; additional licenses a plus.
Excellent communication, leadership, and customer-service skills.
Valid driver's license and ability to work in a fast-paced, field-focused role.
Strong organizational skills with the ability to manage multiple priorities daily.
$42k-70k yearly est. 10d ago
Retail Customer Service Manager
Michaels 4.2
Service manager job in Westport, CT
Store - WESTPORT, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$18.25 - $23.30
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$18.3-23.3 hourly Auto-Apply 5d ago
Lead Home Service Tech and Handyman with Home Improvement License
Trublue Home Service Ally
Service manager job in Glen Cove, NY
Benefits: 401(k) Competitive salary Health insurance Role: Lead Home Service Technician and Handyman with Home Improvement License We provide: Year-round stable, steady work Regular work hours Flexible scheduling Reimbursement for transportation related expenses such as gas, oil changes, etc. *varies by location.
TruBlue t-shirts, polos, and other company gear for the team
Strong office support
TruBlue of North Central Nassau is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work.
We are looking for a seasoned Team Leader with the following experience:
Bathroom upgrades / remodel
Drywall repair / patching/ caulking
Flooring repair and installation
General carpentry
General home repairs and handyman work
Kitchen repair / remodel
Minor plumbing and electrical
Painting interior and exterior
What we value:
FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice!
TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical.
Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English.
Preferred License(s): Home Improvement License
We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up!
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."
$85k-136k yearly est. 60d+ ago
Customer Service Manager
Raymour & Flanigan Furniture 4.6
Service manager job in Norwalk, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
* Successfully lead, build and develop a team for modeling service excellence
* Maintain associate payroll, benefit and performance information
* Hire, coach, mentor and develop associates
* Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
* Display initiative to succeed in an entrepreneurial culture.
* Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills.
* Multi- task within a fast paced service environment.
* Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.
* Provide responsive communication of information to Director of Customer Care, associates and customers.
* Proactively resolve escalated customer issues.
* Able to identify opportunities and find solutions for continuous improvement
* Problem-solve, organize and balance multiple priorities within a fast-paced environment.
* Maintain composure when handling unexpected challenges and competing demands.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Minimum three years' management experience in a customer service or retail environment.
* Proficient in PC-based applications.
* Leadership skills required.
* Bachelor's degree preferred.
* Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$33k-52k yearly est. 36d ago
Lead Home Service Tech and Handyman with Home Improvement License
Trublue
Service manager job in Glen Cove, NY
Benefits:
401(k)
Competitive salary
Health insurance
Role: Lead Home Service Technician and Handyman with Home Improvement License We provide:
Year-round stable, steady work
Regular work hours
Flexible scheduling
Reimbursement for transportation related expenses such as gas, oil changes, etc. *varies by location.
TruBlue t-shirts, polos, and other company gear for the team
Strong office support
TruBlue of North Central Nassau is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work.
We are looking for a seasoned Team Leader with the following experience:
Bathroom upgrades / remodel
Drywall repair / patching/ caulking
Flooring repair and installation
General carpentry
General home repairs and handyman work
Kitchen repair / remodel
Minor plumbing and electrical
Painting interior and exterior
What we value:
FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice!
TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!
The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical.
Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English.
Preferred License(s): Home Improvement License
We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! Compensation: $30.00 - $35.00 per hour
TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician.
Thank you for considering a position with TruBlue.
All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.
T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.
All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
$30-35 hourly Auto-Apply 60d+ ago
Commerical Business Manager
Roto-Rooter 4.6
Service manager job in Stratford, CT
Commercial Business Manager
Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited!
Roto-Rooter has an opportunity available for a Commercial Business Manager at our Bridgeport branch, located in Stratford, CT. The salary range on this position is $90,000-$95,000, depending on experience.
The primary responsibilities of the Commercial Business Manager are to grow commercial sales in their respective Branch by developing and maintaining relationships with new and existing commercial customers. The Commercial Business Manager generates sales by promoting all our lines of business to prospective and existing commercial customers, including through the direct supervision of the commercial jetting and sales team.
Responsibilities
Your responsibilities will also include but not limited to:
Develop additional business opportunities by selling Roto-Rooter's preventative maintenance and priority care programs.
Spend majority of their time in the field visiting existing and prospective commercial customers and establishing relationships
Assist National Sales Team to with processing work orders and to ensure paperwork is completed in accordance with approved standardized procedures for work being performed or quoted by jet technicians and commercial field supervisors
Conduct job completion follow-up with customers ensuring satisfactory completion of work performed by jet technicians and commercial field supervisors
Manage productivity of commercial jet techs and commercial Field Supervisors to ensure attainment of performance goals.
Join local trade associations and participate in tradeshows and events when applicable.
Provides coaching and counseling to jet technicians and commercial field supervisors who are not meeting published production goals. Establishes performance improvement goals.
Oversees scheduling of jet techs and commercial field supervisor to ensure there is adequate manpower coverage to complete all required work.
Develop relationships with customers to build customer loyalty.
Requirements
Highschool diploma or equivalent
At least 5 years of sales and management experience.
Commercial Sales experience with proven year-over-year record of successful development and growth of a territory.
Must posess sound problem-solving skills and good communication skills.
Valid driver's license with acceptable driving record according to company policy.
Benefits
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Not ready to apply? Connect with us for general consideration.
$90k-95k yearly Auto-Apply 8d ago
Director of OCD Services
Silver Hill Hospital 4.2
Service manager job in New Canaan, CT
The Director of OCD Services will provide clinical leadership, oversight, and direct care within Silver Hill Hospital's OCD Services Program across all levels of care. This position will be responsible for designing, planning, implementing and leading a new residential program for OCD. In addition, the Director will be responsible for recruiting and supervising clinical staff specializing in OCD treatment, ensuring high-quality delivery of Exposure and Response Prevention (ERP) and other evidence-based interventions, and advancing program initiatives related to OCD and related disorders. The Director of OCD Services will also provide individual and group treatment, psychological assessment, and consultation as part of an interdisciplinary team to ensure patient-centered, evidence-based care throughout the Hospital. This position will report to the Director of Psychology.
Duties/Responsibilities:
Designs, plans, implements and leads a new residential program for OCD.
Provides accountability and oversight of OCD Services across all hospital levels of care.
Recruits, supervises, and evaluates clinical staff specializing in OCD and related disorders.
Supervises, coaches, and evaluates direct reports, fostering ongoing professional development and providing performance appraisals.
Oversees delivery, training, and fidelity monitoring of ERP and other evidence-based interventions.
Develops, implements, and monitors standardized clinical pathways, protocols, documentation practices, and quality standards specific to OCD treatment.
Oversees measurement-based care strategies, data tracking, and outcomes reporting for the OCD program.
Collaborates with program leadership on evaluation, planning, and enhancement of specialty OCD initiatives.
Serves as an ambassador for the OCD program, including communicating program offerings to internal stakeholders, external referrers, and the business development team.
Provides intensive, individual psychotherapy for adults. Facilitates group psychoeducation and group therapies, with consideration of the role of dyadic and group work in the context of a house-based treatment milieu and overarching therapeutic community context.
Conducts psychological assessments for assigned Residential patients, primarily, and other patients at Silver Hill Hospital, as availability allows.
Attends and participates in inter-disciplinary treatment team meeting, and other clinical rounds, to review clinical progress, testing results, determine further needs for assessment and specialized interventions, and assist team in developing case formulations.
Attends administrative meetings and team huddles to ensure assessments of patients includes appropriate safety monitoring and follow-up of intervention questions, as well as appropriate care
Monitors needs for clinical services and identifies opportunities for new services, including strengthening relationships with external referrers and coordinating care around referred patients.
Works collaboratively with other departments and disciplines, to develop strategies and processes to ensure that high quality clinical care is consistently provided in accordance with quality standards of care, and that services are appropriately documented. Coordinates training of psychology interns and/or psychology fellows on documentation.
Collaborates with Patient Experience Department on clinical initiatives identified through patient and family feedback.
Effectively communicates changes in clinical care, safety status, or risk level with internal or external stakeholders.
Fosters cohesive teams and create an inclusive team environment where all voices are welcomed.
Provides care appropriate to the to the ages of the patients served.
Ensures all policies and procedures for psychology services reflect best practices.
Performs other duties and responsibilities as assigned.
Required Skills/Abilities:
Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.
Experience with electronic medical records.
Basic computer skills (Microsoft Office applications)
Ability to conceptualize patients from multiple perspectives.
Education and Experience:
PhD or PsyD in Counseling or Clinical Psychology.
Licensed in the state of Connecticut.
CPR BLS & CPI certification, after hire and before assignment to direct patient care.
7 to 10 years' experience providing high quality psychological interventions with complex patients.
Postdoctoral supervision experience and/or postdoctoral training in psychological treatment and assessment.
Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant is able to handle the job requirements. Employment decisions will be based on merit, qualifications and abilities.
How much does a service manager earn in Brookhaven, NY?
The average service manager in Brookhaven, NY earns between $61,000 and $155,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Brookhaven, NY
$97,000
What are the biggest employers of Service Managers in Brookhaven, NY?
The biggest employers of Service Managers in Brookhaven, NY are: