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  • Senior Seamer Service Representative

    Crown Cork & Seal USA, Inc.

    Service Manager Job In Cleveland, OH

    Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion. Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. Provide double-seaming training for customers. Requirements for this position would include the following: High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental) Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point) Effective communication skills, both verbal and written as well as proven presentation skills. Ability to clearly and effectively interact with customers on a variety of levels. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. Ability to work overtime during the week and week-ends based on customer needs. Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada
    $42k-64k yearly est. 2d ago
  • Customer Service Manager

    Sealed Air Corporation 4.4company rating

    Service Manager Job In Streetsboro, OH

    The Customer Service Supervisor is directly responsible for leading and managing Customer Service Operations to achieve performance excellence in the delivery of outstanding service for our customers. You will be responsible for leading and developing a team of 3-15 Customer Service professionals. Job Description Leads, manages and coaches their team, to Deliver an Effortless Customer Experience. Ensures meaningful professional development occurs for CS staff members to enable them to be high performers in their roles and/or able to develop career pathways throughout Sealed Air organization. Sets direction for CSPs including a commitment to constantly exceed the needs of customers. Clearly understands, communicates and executes Sealed Air's World Class Customer Service vision and culture. Actively role models, promotes and reinforces SEE core values, strategic initiatives and code of conduct with CSPs. Drive global initiatives in the region, such as Voice of the Customer, Business Continuity, Customer Service Excellence (CSE) training, and Reward & Recognition programs. Actively partners with all divisions and functions in the spirit of ingenious collaboration to accomplish mutual goals to drive successful execution of business improvement and innovation initiatives and support corporate goals. Effectively lead change management programs and initiatives in the region to improve commercial value-add of customer service activities in the region supporting SEE competitive advantage Utilize the Global KPIs for Customer Services, to ensure the CSP's receive the coaching and training they need to meet/exceed expected performance levels, with actions and programs aimed at continuous improvement. With regional Director of Customer Services, management of customer service expense budget Leadership in providing a safe and healthy workplace. Support an equal opportunity employment environment that celebrates diversity and inclusion Build relationships through positive communication with all stakeholders - internal and external and works to leverage the collective resources of the function to optimize customer satisfaction and value to Sealed Air. Strive for excellence in exhibiting the Sealed Air leadership behaviors and promoting a winning performance culture Qualifications High level of computer literacy & knowledge of Enterprise Systems (SAP) Recognized significant accomplishments in previous roles including exemplary leadership Ability to travel occasionally within region. Strong empathy for customers. Dedicated to high levels of customer service and meeting the needs of external and internal customers. Comfortable operating with some ambiguity within a matrix environment and potentially conflicting priorities to deliver overall best outcomes. Superior communication skills effective at all levels of a diverse organization. Demonstrated ability to work effectively with other functions & divisions in an interdependent organization to develop and achieve common goals. Leadership skills with proven record of successfully coaching individuals and teams to strengthen the organization A passion for developing and motivating individuals to achieve their potential A positive passion for leading change management. Solid process and project management skills. Understands complex workflows and has the ability to find ways to simplify them. Knows how to efficiently organize people and activities, set priorities and maintain focus accordingly. Strategic Agility and ability to adjust to effectively deliver required results Business acumen to understand commercial drivers to financial success Good analytical and problem-solving skills A proven track record of meeting/exceeding goals.
    $52k-99k yearly est. 10d ago
  • Operations Manager - Lake West

    University Hospitals 4.4company rating

    Service Manager Job In Willoughby, OH

    Job DescriptionDescriptionWhat You Will Do Managing all aspects of shared governance (25%) Managing staffing and program flow, i.e. Supervisors, Sitters, (20%) Improving systems and managing projects that support patient care, i.e. Throughput, Project Management, Early Discharge (20%) Developing staff and monitoring needs for all student experiences (15%) Allocates resources effectively (10%) Develops policies and procedures for the area ensuring that all regulatory standards are met (5%) Administrator on Call for hospital administrative decision support (5%) Additional Responsibilities Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. QualificationsEducation (BSN) Bachelor's Degree in Nursing Nursing (Required) and Master's Degree MHA, MBA, MSN (Preferred) Work Experience 5+ years of nursing experience (Required) and 2+ years leadership experience (Required) and Knowledge, Skills, & Abilities Sound knowledge of DNV, CMS standards and other regulatory standards (Required proficiency) Experience in electronic medical record applications (i.e. Epic applications etc.) (Required proficiency) Demonstrated leadership and interpersonal skills (Required proficiency) Excellent verbal and written communication skills (Required proficiency) Flexibility in adjusting to diversity in activities (Required proficiency) Understanding of financial statements or strong business background (Preferred proficiency) Computer skills including proficiency with Microsoft Office Suite (Outlook, Word, Excel, Power Point) (Required proficiency) Familiarity with project management principles (Required proficiency) Familiarity with LEAN principles (Required proficiency) Evidence of clinical and nursing management leadership (Required proficiency) Licenses and Certifications Registered Nurse (RN), Ohio and/or Multi State Compact License (Required) Certification in clinical or leadership specialty (Required within 1 Year) Physical Demands Standing Occasionally Walking Occasionally Sitting Constantly Lifting Rarely 20 lbs Carrying Rarely 20 lbs Pushing Rarely 20 lbs Pulling Rarely 20 lbs Climbing Rarely 20 lbs Balancing Rarely Stooping Rarely Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Rarely Handling Occasionally Grasping Occasionally Feeling Rarely Talking Constantly Hearing Constantly Repetitive Motions Frequently Eye/Hand/Foot Coordination Frequently Travel Requirements 10%
    $52k-78k yearly est. 4d ago
  • Software Operations Manager

    Tiello

    Service Manager Job In Cleveland, OH

    The Software Operations Manager is responsible for overseeing a software team, managing assigned tasks, and ensuring efficient workflow, proper documentation, and continuous process improvement. This leadership role involves coordinating task sources, conducting performance reviews, supporting team development, and maintaining high customer satisfaction through effective planning, communication, and execution. Strong leadership, problem-solving, and cross-functional collaboration are essential to drive operational success. Key Responsibilities: Resource and Task Management: Collaborate with project coordinators and project managers to review task assignments and resource allocation. Assign tasks based on priority and team capacity. Monitor task completion and adherence to deadlines. Identify and resolve workflow bottlenecks. Prioritize tasks based on urgency and business needs. Documentation Oversight: Oversee the creation and maintenance of process documents, quick reference guides, and internal policies. Ensure documentation is current and easily accessible to all team members. Performance Management: Address performance issues with constructive feedback and, when necessary, disciplinary action. Promote accountability within the team. Identify training needs and manage professional development initiatives. Track and support career path development. Ensure all required certifications are maintained and facilitate renewals. Review timesheet entries for accuracy and completeness. Quality Assurance: Ensure tasks and teamwork meet internal quality standards. Implement and monitor best practices for development and team collaboration. Review support tickets for quality, accuracy, and professionalism. Provide weekly team performance KPIs to leadership. Team Engagement: Foster a positive and motivating team environment. Encourage collaboration, innovation, and team involvement. Problem Solving: Lead initiatives to address and resolve operational issues. Encourage proactive identification and resolution of challenges to maintain workflow continuity. Team Meetings: Lead regular operational meetings to address team performance, strategic initiatives, and process improvements. Ensure decisions and actions are implemented across relevant teams. Communication, Planning, and Execution: Maintain open and consistent communication across departments and with clients. Work with project managers to develop and execute project and task plans. Align team activities with business objectives and timelines. Continuous Improvement: Promote and lead continuous improvement efforts within the team. Identify opportunities to streamline processes and increase operational efficiency. On-Call Coordination: Develop and manage the on-call schedule. Review and assess on-call support tickets and calls. Performance Reviews: Conduct annual performance evaluations and quarterly incentive reviews. Provide constructive feedback and set developmental goals for individual and team growth. Tiello is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
    $64k-104k yearly est. 8d ago
  • Operations Manager

    JMI Recruiting Services, LLC

    Service Manager Job In Cleveland, OH

    We are currently assisting our client, an industrial manufacturer, with an Operations Manager search in the Cleveland, OH area. Responsibilities Will be responsible to lead and manage a team of 5 salaried and 70 hourly employees in a non-union high volume production environment. Develop, implement, and monitor operational processes and procedures, striving for continuous improvement and optimization. Analyze operational data to identify areas for improvement, implement cost-saving measures, and ensure adherence to budget guidelines. Key Requirements: Experience in a manufacturing leadership role. Experience with plant budgets. Experience with lean manufacturing and continuous Improvement. Strong leadership skills Additional Information: All information will be kept strictly confidential Applications will not be considered without a Resume/Curriculum Vitae which includes contact information Who we are: JMI Recruiting Services is a third-party search firm that strategically partners with our clients to recruit exceptional talent nationwide. Our customers include Fortune 500, private equity firms, and privately held companies. With our proven process, excellent track record, and willingness to outwork the competition, we consistently deliver quantifiable results.
    $64k-104k yearly est. 16d ago
  • Service Manager HVAC

    Survoy's Superior Service

    Service Manager Job In Cleveland, OH

    As the HVAC Service Manager at Survoy's, you will be the critical link between our office operations and field teams, ensuring we consistently deliver top-quality service and an exceptional customer experience. You'll oversee daily processes-from managing inbound service requests and aligning scope and pricing, to collaborating closely with our General Manager to effectively deploy strategy to our field technicians. Above all, you'll be our customer service champion, guiding your team to exceed client expectations every time. In this role, you'll report to the General Manager and manage dispatch, procurement, and the field based team. You'll also work collaboratively with our operations leads to ensure strategy is executed seamlessly. This is an onsite position reporting to the Survoy's offices daily. What You'll Be Doing 1. Driving Execution of Scope Driving standardized central operations ensuring the highest level of customer satisfaction and brand recognition in the market Enforcing compliance to SOPs through objective measure of KPIs for both field and internal operations teams 2. Championing Customer Relationships Maintain consistent communication with clients, ensuring their needs are met with transparency and urgency. Uphold quality assurance by overseeing first-time-fix rates, compliance with customer SLAs, and overall service excellence. 3. Driving Operational Excellence Coordinate with Dispatch, Warehouse & Procurement, and Technicians to ensure all work orders are accurately assigned and completed on schedule. Oversee technician performance, including uniform compliance, job cleanliness, van inspections, and safety protocols. Monitor warehouse operations to keep inventory management and procurement processes efficient. 4. Leading & Mentoring Your Team Develop on-call schedules in collaboration with Lead Technicians to ensure consistent coverage. Conduct weekly team meetings, focusing on company updates, safety topics, and open discussions to foster team unity. Recruit, interview, and hire Technicians and other operations roles, ensuring our culture of excellence is upheld. Coach and mentor team members, providing constructive feedback, encouragement, and clear guidance on company standards. 5. Strategic Collaboration Work directly with the General Manager to align operational strategies with company goals. Introduce and implement new ideas, ensuring team-wide adoption and compliance. Continuously seek ways to enhance service processes and project delivery to strengthen Survoy's position in the market. 6. Additional Responsibilities Maintain compliance with all environmental and industry regulations, including EPA 608 certifications for refrigerant handling. Address evolving business needs and customer requests as they arise. Qualifications & Skills You Bring Experience & Education: 10+ years of field experience in HVAC and refrigeration services or college equivalent in a mechanical field Prior service management or operations management roles. Technical & Leadership Proficiency: Computer literacy in Outlook, Excel, and Word. Service Titan experience preferred. Proven ability to manage teams, lead meetings, and instill compliance with company strategies. Exceptional verbal and written communication skills, comfortable addressing both internal teams and external clients. Strong sense of accountability, with a passion for supporting your team's success. Physical Requirements: Comfort working in extreme weather conditions (heat, cold, wind, rain). Ability to climb a 25ft ladder and work at various heights when necessary. What We Offer You Competitive Salary: Base salary of $110,000 to $125,000 + Performance Based Bonus Comprehensive Benefits Package: From health coverage to retirement plans, we have you covered. Paid Company Holidays & PTO: We respect your time and believe you should have ample opportunities to recharge and celebrate with loved ones. Career Growth Opportunities: Our promote-from-within culture and ongoing professional development ensure you'll have the support you need to reach your career goals. Join Our Team at Survoy's If you're an experienced HVAC professional seeking a leadership role in a company that truly values and invests in its employees, Survoy's is the perfect place for you. We're committed to helping you succeed, both personally and professionally, by providing the tools, training, and supportive environment you need to lead your team to excellence. Ready to build the next chapter of your career with us? Apply today and discover how Survoy's can help you reach new heights in HVAC service management.
    $110k-125k yearly 25d ago
  • Operations Manager

    Sterling Engineering

    Service Manager Job In Middleburg Heights, OH

    Title: Operations Manager Pay: Up to $150K Hire Type: Direct Hire Benefits: Medical, dental, vision, 401K, PTO and Holiday Pay ESSENTIAL JOB FUNCTIONS Assists Department Managers in developing scope, estimates and proposals for potential projects and change orders of existing projects and schedule. Confers with Department Leads and General Manager to maintain and update Quality Processes and Procedures. Develops and implements policies, standards and procedures for the engineering and technical work performed. Monitors projects to ensure projects are completed timely, within budget and error free. Ensures that technical training for the engineering/design and project management staff is occurring. Works with Department Leads to assist in mentoring engineers, designers and project managers within the departments if needed. Works with the Department Leads to determine manpower resources, and financial needs of the department to ensure the department has adequate resources and may participate in the recruitment/selection process of employees. Works with the Department Leads to develop the departmental budgets and assists the GM with the development of the company's overall budget. REQUIREMENTS 10 years of leadership or management experience Bachelors in Engineering PE License, PMP Certification (added plus) Must specialize within one of the following industries Refining, Chemical, Steel, Institutional, Food and Pharmaceutical Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
    $150k yearly 32d ago
  • Division Manager, Steel Fabrication - Structural & Miscellaneous - Cleveland, OH

    Gryphon Oakwood

    Service Manager Job In Cleveland, OH

    Gryphon Oakwood are currently working on a Division Management role in structural and miscellaneous metal fabrication in the Cleveland area. You will be responsible for management of the fabrication team, quality control and productivity. Responsibilities: Represent the company in a positive and professional manner, ensuring safe, timely, and high-quality production and shipping services that meet or exceed customer expectations. Lead by example in all aspects of workplace safety, promoting and reinforcing safe work habits across all operations. Proactively create and maintain a safe working environment by identifying and eliminating hazards and unsafe practices. Promote a culture of accountability and engagement among employees to drive continuous improvement. Collaborate with operations teams to coordinate all production and shipping activities effectively. Plan, forecast, and manage efficient parts flow and quality processing to ensure timely deliveries that align with customer requirements. Work closely with various departments to prioritize the production schedule and meet critical delivery timelines. Regularly evaluate all processes, equipment, and materials to identify opportunities for cost savings, quality enhancement, and productivity gains. Maintain clear and consistent communication with management, project managers, shop supervisors, and department teams. Address operational issues promptly, communicating with management as needed or making informed decisions to ensure safe, on-time deliveries and maintain customer satisfaction. Qualifications: Minimum of 5 years of experience in structural steel fabrication and production management Proven leadership abilities with excellent communication and interpersonal skills Proficient in reading and interpreting blueprints and technical drawings In-depth understanding of fabrication methods, equipment, and applicable safety standards Highly organised with strong analytical and problem-solving capabilities If this role is of interest please reach out to ******************************* for a confidential call or apply directly via the link above.
    $58k-99k yearly est. 12d ago
  • Retail General Manager

    Ashley | The Wellsville Group

    Service Manager Job In Akron, OH

    Ashley | The Wellsville Group-one of the fastest-growing licensees out there-is looking for driven General Managers to join us in the greater Akron/Canton area and Northeast Ohio. We value integrity, teamwork, and a spark of competition. If you're ready to step up, lead a retail crew, and make an impact, this is your shot. We shape leaders with the same precision we bring to our furniture. Run the Show! As General Manager, you'll take charge of sales, guest service, logistics-everything that keeps our store humming. We'll equip you with the tools and trust to make it happen. It's your chance to drive results and build a winning team. What's the Game Plan? You'll push sales, guide the management team, and keep operations tight. You'll set the pace, keep guests happy, and make our showroom a standout. From coaching the crew to solving challenges, you'll lead by example and keep things moving forward. Retail management is your domain-take it and run! What You'll Do: Drive sales with smart, effective decisions Ensure every guest walks away impressed Lead focused huddles that energize the team Keep everyone on track with clear direction Hold 1-on-1s to boost associate performance Live our Vision, Mission, and Values every day What We're Looking For: Strong communication-clear and to the point A solid grasp of retail operations and strategy Ability to connect with people and build trust Quick, reliable, and organized under pressure A leader who can coach and motivate a team Able to lift 75 lbs. with help (for product demos) Ready for 8-12-hour shifts on your feet Flexible schedule-nights, weekends, holidays included Associate's or Bachelor's degree preferred 2-4 years of retail management experience-commission-based a plus Why It's Worth It: Pay That Delivers: Competitive base + bonuses tied to results-your wins pay off ($70,000 - $100,000 all in/annually) Solid Benefits: Health, dental, vision, PTO, and 401(k) with match Employee Perks: Killer discounts on our home furnishings Growth Potential: We promote from within-your next step's here Team Support: Work with pros who've got your back Ready to Step Up? If you're geared up to lead, sell dream homes, and make your mark with Ashley | The Wellsville Group, we want you on board. Take the reins and let's get rolling-apply now! Compensation details: 70000-100000 Yearly Salary PI9aa434612ae5-26***********1
    $42k-80k yearly est. Easy Apply 5d ago
  • Retail Freight Manager

    Ollie's Bargain Outlet 4.3company rating

    Service Manager Job In Parma, OH

    Join our team and live the Ollie-tude! : ( Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED- Live the "good stuff cheap" mindset. BE COMMITTED- Operate with grit, passion, tenacity, and action. BE GROWING- How do we get better every day? BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere. Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 Days of employment. 401K, generous company match with immediate vesting. Strong field sales career growth & talent development culture for top performers 20% associate discount on all Ollie's purchases. Vast array of voluntary benefits. The Freight Flow Supervisor will assist in the efficient operation and maintenance of the receiving area. Responsibilities include the accurate, efficient, and timely execution of freight flow to the sales floor in accordance with established processing and visual merchandising standards. Maintain back stock in the receiving area and manage the disposition of damaged goods to minimize profit loss. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases. Primary Responsibilities: Plan, unload, check in, and support the merchandising of distribution shipments of merchandise. Receive, verify, and merchandise all direct vendor shipments. Manage effective freight flow in the receiving while keeping the area and dock orderly and safe. Maintain the safety of the receiving area. Adhere to company standards confirm the accuracy of all incoming merchandise and set up and design merchandise displays. Direct the work of other Associates who are assisting with freight flow processes. Act as Manager on Duty and complete any additional responsibilities and/or duties as assigned including opening and closing of the store. Qualifications: Minimum of six months' retail experience in a mid-size to large retail service-oriented business preferred. Ability to work evenings, 3 rd shift, weekends, and holidays on a regular basis. Must have a positive attitude and the ability to interact well with customers and associates. Physical Requirements: Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ability to stand for extended periods and work in a safe manner. Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.
    $23k-42k yearly est. 60d+ ago
  • Operations Manager

    Mau Workforce Solutions 4.5company rating

    Service Manager Job In Cleveland, OH

    MAU is hiring an Operations Manager for Vibrantz in Cleveland, OH. As an Operations Manager, based in Cleveland, you will oversee all production operations, collaborating with management and production teams to ensure daily operations are conducted safely, efficiently, and effectively, consistently meeting or exceeding customer requirements. This is a direct-hire opportunity. Benefits Package: Pay of $90k to $135k based on experience Annual bonus 401k Health insurance Dental insurance Vision insurance Paid vacation Paid holidays Paid time off Opportunity for advancement Relocation bonus Shift Information: Monday to Friday, Flexible hours Required Education and Experience: Bachelor's degree in business, Engineering, or a related field 5+ years of experience in a manufacturing environment General Requirements: Proven track record in developing and implementing manufacturing strategies that drive cost reductions and productivity improvements in a high-demand customer environment Strong knowledge of computer systems, inventory management, quality systems, OSHA and EPA regulations, and ERP systems Experience with P&L responsibility Background in the chemical manufacturing industry Preferred Requirements: Experience working in a unionized environment 10+ years of experience in manufacturing 10+ years of supervisory and management experience Essential Functions: Develop manufacturing operating plans aligned with company policies, goals, and objectives Integrate established processes and leadership execution in Safety, Health, and Environmental (SH&E) initiatives, reinforcing the company's strong legacy of safety and environmental stewardship Achieve operational excellence by optimizing capacities, ensuring cost efficiency, and delivering value to customers while meeting business unit targets Optimize capital expenditures to maintain operations, enhance SH&E performance, and support growth products Execute quality and process improvement plans to ensure consistent adherence to quality standards and process controls Ensure effective people development and succession plans are in place Promote employee engagement initiatives to improve satisfaction and retention Manage productivity and efficiency through key metrics and continuous improvement strategies Oversee scheduling, staffing, and resource allocation for departmental operations Coordinate equipment maintenance to ensure operational readiness Monitor production processes and adjust schedules to meet both internal and external demands Drive continuous improvement through change management, best practices, and lean methodologies Ensure resources and procedures are in place to support Site Safety and ISO9001 compliance Coach and develop team members to meet business objectives and align with site EHS plans and strategies MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us. All Applicants must submit to background check and drug screening Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position EOE
    $41k-52k yearly est. 21d ago
  • Operations Manager

    Anago of Cleveland 4.0company rating

    Service Manager Job In Broadview Heights, OH

    The Brand Operations Manager works closely with both the Franchisee and Client base to manage relationships with commercial and industrial clients throughout Northeast Ohio. In doing so, you're responsible for ensuring our client's experience meets or exceeds Anago's standards. This includes developing and maintaining relationships with clients and the key personnel within their organizations. Conducting business reviews to ensure clients are satisfied with their service as well as develop new revenue generating opportunities within that client relationship while keeping Anago's full service of offerings and capabilities top of mind for each client. The Brand Operations Manager will also be responsible for using and updating Anago's Director of Operations to ensure that department managers and leadership alike are aware of changes within the client organization or its key personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible to build and maintain relationships with existing clients and key personnel within customer companies Represent the Anago Brand with vigor and enthusiasm Acquire and maintain sound knowledge of Anago's services offerings Conduct on site business reviews to ensure clients are satisfied with their services and service delivery Responsible to grow Anago's service revenue base by introducing Anago's full service of offerings and providing solutions to clients Partner with internal departments to communicate customer needs and preferences Escalate and resolve areas of concern as raised by clients Carry out client satisfaction surveys and reviews Coordinate with and work effectively with all internal departments to ensure client needs are fulfilled timely and effectively Mentor Franchise Owners in all aspects of their business including work schedule implementation, building assessment via inspections, presenting and selling project work, and complaint resolution Ability to share training procedures in a classroom setting and onsite Represent the Anago Brand with vigor and enthusiasm QUALIFICATIONS Necessary and desirable qualifications include, but are not limited to, the following: Knowledgeable in administrative and clerical procedures and systems such as word processing, managing files and records Wiliness and ability to learn relevant software programs such as Anago's propriety software that impacts day to day operations (training provided). Knowledgeable of principles and processes for providing customer services and delivering value. This includes customer needs assessment, meeting quality standards for client service, and evaluation of customer satisfaction Customer-oriented attitude Problem-solving aptitude Ability to work well within a team and independently Excellent communication skills both verbally and written Benefits Base Salary: $60,000 - $65,000 per year Generous Retention Bonus: $300 - $500 a month Commission Structure: Uncapped commission structure with an opportunity to earn an additional $20,000-$40,000+ annually based on performance On-Site Private Fitness Center: Enjoy free access anytime Company Car & Gas Card Paid Training Health Insurance Benefits: Medical, dental, and vision plans available Paid Time Off: Begin earning PTO after just 6 months
    $60k-65k yearly 2d ago
  • Retail Manager

    State and Liberty Clothing Co

    Service Manager Job In Cleveland, OH

    State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting. Who You Are: You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results. You thrive in a high-energy, fast-paced, customer-focused environment You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company. You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences. You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader. You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms. You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment. What You Will Do: Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback. Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people. Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture. Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same. Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request. We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately. If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path. Job Benefits: Compensation: $18.00-$25.00(based on experience) Comprehensive health insurance package with an employer contribution 401K available after 1 year of employment Employee Discount Opportunity to be a critical member at a people-centric, fast-growing company IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.
    $18-25 hourly 51d ago
  • Location Manager

    Hub Group 4.8company rating

    Service Manager Job In Stow, OH

    The Location Manager is a critical leader at the market. The Location Manager will be responsible for overseeing the day to day operations at his/her location(s). The Location Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client and increase the efficiencies and business within their delivery operations. Relationship building with client, recruiting, and gaining 100% of client business in each location are utmost priorities. Core Responsibilities & Duties: Focus on relationship with client in order to gain 100% of appliance delivery business Focus on Independent Contractor Partnerships (Profitability & Compliance) Achieve goals set forth by the client & Hub Group Final Mile Develop and hold your staff accountable (if applicable) Continuously recruit and retain Independent Contractors Manage claims and their processes (with FOC assistance) P&L Management (Controllables) Delivery Expense (Minimums / effective routing, support expense) Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt) Warehouse Expense (Contracted Labor, Inventory variances) Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals) Achieve Location Margin goals Rental car vs mileage reimbursement Communicate effectively with the DIA, DIM and client staff Lead Daily Stand-ups (Short, Effective and informative meetings) - (Document and include feedback in recap) Weekly ride behinds in field with teams to ensure client satisfaction and training - (Document and include in recap) Showroom visits as needed in order to build/maintain relationship with client Maintain tote inventory and hold BP's accountable (trade stock) Enforce and adhere to company policies and procedures. Responsible for loadout / warehouse oversight of QC with getting teams off dock Actively route monitor teams from the road (see SOP for details) Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget. Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals - (Document and include in recap) Hold BP meetings as needed to review claims, settlements, compliance, etc. Participate in Client and internal conference calls Provide Weekly updates on your locations. Weekly recap should include: Your schedule for the week Summarized update of location(s) Standup recap Ride behind recap Aging invoices update (if applicable) Other duties as assigned Qualifications: Proven leader Effective communication skills Proven results Organized College degree or equivalent experience BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind: Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: ********************************
    $27k-39k yearly est. 16d ago
  • Assistant Store Manager

    Akira/Shopakira.com

    Service Manager Job In Beachwood, OH

    AKIRA Assistant Store Manager In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner , and this belief can be reflected across all areas of the company. The Position Assistant Store Manager Location Beachwood, Ohio Overview: AKIRA Assistant Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by experts who eat, sleep, and breathe fashion. Our mission is to help customers look and feel their best. Assistant Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions: Assisting the store management with recruiting, interviewing, and onboarding exceptional employees. Supporting the training, mentoring, and retention of talent to encourage growth and success. Helping to cultivate and maintain a positive and energized store atmosphere. Contributing to the selling culture by promoting AKIRA's 5 Steps of Selling. Providing constructive feedback to team members, both in real-time and through written communication. Motivating and encouraging employees to achieve their best performance. Assisting in maintaining seamless store operations and ensuring visual presentation meets AKIRA standards. Supporting the enforcement of AKIRA policies with consistency and professionalism. Striving to exceed individual sales goals with enthusiasm and dedication. Contributing to the store's daily, weekly, and monthly sales goals to drive success. Leading by example to reflect and promote AKIRA's culture and Code of Conduct through our 4 Principles. Qualifications: A minimum of 1-year experience in a retail environment, with some management exposure. A genuine passion for fashion and a strong interest in current trends. A diligent work ethic with a focus on achieving team and personal goals. Strong leadership potential with the ability to motivate and guide a team. Excellent communication and organizational skills to support store operations. High energy and the ability to act with urgency when needed. Ability to support and assist in supervising, motivating, and guiding employees. Flexibility and openness to new ideas and adapting to change. Solid understanding of visual merchandising and delivering exceptional customer service. Knowledge of store operations, including inventory control and loss prevention procedures. Ability to contribute to a dynamic, fast-paced environment with a hands-on approach. Collaborative attitude, building strong relationships with team members and managers. Physical Requirements: Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role Ability to stand/walk for extended periods of time, including a 10-12 hour shift Diversity & Inclusion: At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively. Benefits and Perks: AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Full Time
    $37k-48k yearly est. 50d ago
  • Assistant General Manager

    Grube, Inc.

    Service Manager Job In Brooklyn, OH

    2021 Franchise of the Year! Join our team at Buffalo Wild Wings! Grube Inc., began in May of 2001 with the purchase of the Buffalo Wild Wings location in Lima, OH and has since grown to 68 locations in eight states. In addition, Grube, Inc. also owns one Rusty Taco in Maumee, Ohio, Par Golf of Columbus, Ohio and nine Marco's Pizza locations in Northwest Ohio. Grube's corporate headquarters is located in Defiance. OH. Join our winning team! If you enjoy working in a fun, high-energy environment with a growing company where the game is always on, we invite you to come join a team that is all about sports, good food, family, friends and then experience! As the AGM, you are the co-captain of the team, supporting the General Manager. You will create a fun dining experience for Guests ensuring 100% of table visits are performed and guest issues are resolved throughout the shift. You will lead and coach Team Members and provide direction for both the front of the house and the heart of the house teams. As the AGM, you will drive operational readiness and execution, train, build, and motivate a strong team that provides exceptional customer service. You will also create community connections extending our fan base through local store marketing. Training BWW is recognized as an industry leader for management training and development, with an initial 7-week training program done locally. The manager-in-training program will cover every aspect of Front and Back of the House operations management. You will learn all of the stations, as well as management functions - like coaching and administrative duties, to set you up for success in your home store! Your interest and initiative is also key to success. We believe your development is a partnership with your Training General Manager, Regional Manager, and management team. Benefits We offer a comprehensive benefits plan including: Health insurance Dental insurance Vision Insurance Paid Training 401(k) with a great company match Employee discount Flexible schedule Paid time off Buffalo Wild Wings is an equal opportunity employer and does not discriminate on the basis of race, religion, color, nation origin, gender, gender identity, Sexual orientation, protected veteran status, disability, age or other legal protected status. #buffalowildwings
    $40k-61k yearly est. 19d ago
  • Nightlife General Manager

    Ethos Hospitality Group

    Service Manager Job In Cleveland, OH

    The Nightlife General Manager is responsible for overseeing all aspects of operations, ensuring the delivery of exceptional guest experiences, and maintaining the venue's reputation for excellence. This leadership role for someone who leads with intention, thrives in high-energy environments, and competes like a champion. You'll be a culture shaper, hospitality powerhouse, and business-minded operator-all in one. If you're the type who owns outcomes, pushes for more, and never settles, this is your stage. Key Responsibilities: Lead the Vibe: Create a culture where excellence is the baseline. Inspire your team to own every moment-from doors open to last call. Set the standard for professionalism, hospitality, and energy. Team Development: Recruit, coach, and grow a high-performance staff across bar, bottle service, security, and support. You lead from the front-servant leadership, no ego, high accountability. Operational Excellence: Dial in every process. From guest flow and bar ops to security and cleanup, you'll ensure everything runs with precision. Find efficiencies. Solve problems. Drive results. Financial Performance: Own the P&L. Manage labor, inventory, and vendor relationships with clarity and control. Use data to make bold, smart decisions that grow the bottom line. Deliver World-Class Experiences: Every guest, every night. Elevate the experience with consistency, class, and care. Handle feedback like a pro and build a following that keeps the club packed. Compete Relentlessly: Raise the bar-every shift, every week. Drive performance through healthy competition and clear expectations. Celebrate wins and build momentum. Qualifications: 3+ years of experience managing operations in a high-volume nightlife, bar, or hospitality venue Proven ability to lead, inspire, and retain top-tier teams Strong track record of managing budgets and driving profitability Exceptional communication, conflict resolution, and interpersonal skills High energy, emotionally intelligent, and solution-oriented Able to work nights, weekends, holidays-and thrive in that schedule Ethos Hospitality Group is an equal opportunity employer and encourages applications from individuals of all backgrounds
    $42k-80k yearly est. 16d ago
  • 09708 Store Manager

    Cosmoprof 3.2company rating

    Service Manager Job In Middleburg Heights, OH

    By working at CosmoProf, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!! At CosmoProf, we dedicate ourselves to licensed professionals in the Beauty Industry and are committed to making our salon professional customers feel inspired to be their best! We don't just service the customer - we connect to provide an EPIC experience based on our four pillars of Education, Product, Inspiration and Community. Are you a proven leader with a strong drive to succeed? Do you believe it is important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and coaches who drive results and the development of our team associates. Your role as a Store Manager: When it comes to the customer experience - it all starts with you. Your role is to manage talent, inspire your team and make sure every customer comes away with a great experience. It is up to you to ensure that each customer receives an unforgettable experience and a custom-fit solution for their hair and beauty needs. You will ensure that your store meets or exceeds sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory. You will protect customers, associates, and store assets by ensuring that all staff follows safety and security rules and procedures, as well as Company policies. You will make sure your store always looks its best! Qualifications to be a Store Manager: • At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience. • Previous experience in operational, financial and performance management. • Cosmetology license is a plus - but not required. • Self-starter attitude with a drive to continuously learn, develop and educate store personnel and customers to enhance success. • Must be 18 years of age or older. • Passion for all things hair and beauty! Why you'll love working here: • The team and customers you would be working with are creative, fun and passionate about hair and beauty. • Generous product discount and free sample products. • You will receive great training and education regarding our products. • You will have ample opportunity for career growth within the company. • We have a range of different working schedules and hours to suit everyone's needs. • You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked. Legal wants you to know: • Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation. • May be exposed to fumes and odors upon occasion. Working Conditions/Physical Requirements The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals. Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. “At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.” SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
    $28k-39k yearly est. 8d ago
  • Assistant Manager

    Arby's 4.2company rating

    Service Manager Job In Wadsworth, OH

    Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. Assistant Manager. That could be you! And youre in the right place if youre here for: Weekly Pay Bonus Program* Free Shift Meals Discounted Curly Fries (and all our menu items for that matter) Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental, and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values. SOMETHING TO HANG YOUR HAT ON As an Assistant Manager, you will help operate our restaurants on a day-to-day basis. You will help the General Manager, ensuring that every shift operates smoothly. Youll also assist with local store marketing to help reach sale and profit goals while helping team members through performance and training initiatives. To qualify for this Assistant Manager, the-road-to-success-is-paved-with-meats job, you: Have at least 6 months of restaurant or retail management experience. Have impressive examples of providing exceptional customer service. Eligible to work in the U.S. Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here. WHO WE ARE AND WHAT WE DO The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you. Arbys is an equal opportunity employer. *Subject to availability and certain eligibility requirements. RequiredPreferredJob Industries Management
    $24k-29k yearly est. 18d ago
  • Assistant Manager

    Dave's Supermarkets 4.3company rating

    Service Manager Job In Akron, OH

    ESSENTIAL FUNCTIONS / REQUIREMENTS Providing quality customer service is an essential component of every position within Dave's Supermarket stores. Each position serves its own group of customers, which may consist of consumers, co-workers, vendors and business associates. As much care should be given to handling our internal “customers”, as the ultimate consumer. - Assist the Store Manager with day-to-day operations and act as manager in charge in the absence of the store manager. - Read and interpret financial statements or goals, including profit and loss, and set objectives to overcome deficiencies. - Program a cash register and balance store cash. - Create work schedules and reports. - Enforce company policies and procedures. - Assist with supervising and training of employees. - Provide employees with verbal and written direction, take disciplinary action as necessary. - Conduct meetings to communicate business results and direction to employees. - Deal effectively with vendors, suppliers, competitors, employees and (where necessary) employee representatives. - Provide support to associates during peak periods or when scheduling conflicts arise. - Ensure customer needs are met, complaints are resolved, and service is quick and efficient. - Operate all equipment as needed in the store. - Perform all other duties as assigned by Management. SUPERVISOR RESPONSIBILITES Job Title Assistant Store Manager Department Front End Reports To Store Manager FLSA Status Supervise 40+ individuals COMPETENCIES - Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Mathematics - Using basic mathematics to solve problems. - Equipment Selection - Determining the kind of tools and equipment needed to do a job. - Time Management - Managing one's own time and the time of others. - Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Language - Must be proficient in English. Reading, comprehending and understand the English language. - Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. EXPERIENCE AND REQUIREMENTS - High School Diploma (or GED/ High school equivalence Certificate) preferred - 3+ years of Management experience or equivalent required - 1+ years of Direct Supervision experience or equivalent required - Basic working knowledge of Microsoft Office required PHYSICAL DEMANDS While performing the duties of this job, the individual must be able to remain in a non-stationary position for 90 percent of the time. The employee needs to constantly move about inside the store. They are constantly monitoring employees and occasionally operating a cash register and scanning device. The individual must occasionally position self to crouch, bend, and twist when operating the cash register and bagging grocery items with continuous reaching and simple grasping involved. They must be able to exchange accurate information when interacting with customers and other staff. The individual must occasionally lift, push, pull, and/or move up to 40 pounds. WORK ENVIRONMENT The person performing this job may be exposed to outside weather conditions when assisting customers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability, and physical demands required.
    $28k-33k yearly est. 51d ago

Learn More About Service Manager Jobs

How much does a Service Manager earn in Brooklyn, OH?

The average service manager in Brooklyn, OH earns between $42,000 and $108,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average Service Manager Salary In Brooklyn, OH

$68,000

What are the biggest employers of Service Managers in Brooklyn, OH?

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