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Service Manager
Bridgestone Americas 4.7
Service manager job in Minneapolis, MN
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
**Job Category**
Retail
**Position Summary**
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
$2,000 sign-on bonus (for first-time hires)
Pay Range: $22.66 - $33.99
**Responsibilities**
+ Assign and schedule work duties to auto service staff according to individual skill level.
+ Serve all automotive service needs of customers.
+ Oversee the hiring and training of an effective auto service team.
+ Ensure high teammate retention.
+ Maintain compliance with quality standards.
+ Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
+ Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
+ Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
+ Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
+ Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
**Minimum Qualifications**
+ High School Diploma or equivalent.
+ 4 years of auto service technical experience.
+ 1 year of servicemanager or service writer experience.
+ Problem solving - customer complaints.
+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.
+ Capacity to lead and coach others.
+ Teammate and customer/communication skills.
+ Ability to recruit and select technicians successfully according to store requirements.
+ Willingness to continue education and remain current in automotive repair issues.
+ Must have valid automotive driver's license at all times in order to test drive customer's vehicles.
**PREFERRED QUALIFICATIONS**
+ 2 year degree or equivalent.
**OUR CREW KNOWS** **BENEFITS**
+ Medical, Dental and Vision - Starting day 1 for all our teammates
+ Paid vacation and holidays
+ On-the-job training and company-funded ASE certifications
+ Flexible work schedule
+ 401(k) match
+ On demand pay (daily pay) program available
**OUR VALUES GIVE BACK TO** **YOU**
+ Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
+ Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
+ Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
**At Bridgestone, you are Free to Be**
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
**What we offer**
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:
+ A supportive and engaging onboarding experience to ensure a smooth transition into our team.
+ The opportunity to develop and grow, through training and regular mentorship.
+ Corporate Social Responsibility activities.
+ A truly global, dynamic and challenging work environment.
+ Agility and work/life effectiveness and your long-term well-being.
+ A diverse and inclusive team.
_Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
**Employment Eligibility**
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
$22.7-34 hourly 6d ago
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Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Service manager job in Saint Paul, MN
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior Operations Management Trainee (Senior OMT)**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - MO - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - MO - VirtualUSA - MO - Independence, USA - MO - Joplin, USA - MO - Kansas City - 82nd Ter, USA - MO - Kansas City - Ambassador Dr, USA - MO - Saint Louis
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 6d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in Minneapolis, MN
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here (**************************************************************
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
+ An experienced ServiceNow developer.
+ You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
+ You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
+ You are someone that is process oriented and prefers order over chaos.
+ You are comfortable asking for help from peers and Subject Matter Experts
+ Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
+ Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
+ Manage all aspects of project delivery and solution delivery
+ Lead and manage the implementation project team
+ Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
+ Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
+ Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
+ Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
+ Strong background working with Enterprise Software companies and/or Consulting companies
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
+ As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Basic Qualifications
+ Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
+ Minimum 3 Years' experience in JavaScript or related application development
+ Completed Certification - ServiceNow Certified System Administrator (CSA)
+ Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
+ PMP or CSM certification
+ Strong interpersonal skills, customer centric attitude
+ Proven team player and team builder
+ Strong organizational and analytical skills
+ Familiarity with SaaS deployments and its supporting architecture
+ A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
+ ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment
+ Desire to work in an information systems environment.
+ Excellent communication (written and oral) and interpersonal skills.
+ Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (************************************************************
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement (********************************************************************************************************************************************
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
$100.5k-245k yearly 8d ago
Label Converting Operations Manager
Wausau Coated Products, Inc. 3.8
Service manager job in Minneapolis, MN
The Label Converting Operations Manager is responsible for leading the Empower Label converting center of excellence production facility in Plymouth, MN. This leader must have technical expertise in the various aspects of pressure-sensitive, in-line press printing and label converting and have a proven track record of successfully leading, mentoring, and directing production teams to maintain the operational excellence and high-quality products associated with the Empower Label brand.
Responsibilities
Operates as a safety advocate for self and all Empower team members.
Maintain a safety-first working environment through compliance with all company safety policies and procedures.
Direct the day-to-day operations of the production floor ensuring efficient workflow and adherence to production schedules.
Oversee all manufacturing processes related to label converting including prepress, analog and digital printing, converting, and packaging for end-use ready customer applications.
Oversee shipping and receiving warehouse operation including same-day parcel pick-and-ship program.
Drive operational efficiency, waste reduction, and continuous improvement initiatives using standardized work practices supported by lean principles.
Serve as the subject matter expert in die-cutting, perforation, sheeting, fan fold, and variable print manufacturing processes.
Lead, coach, and mentor a diverse production team to achieve efficiency and quality through a positive, results-oriented and customer-focused work environment.
Manage shift schedules, timecards, performance reviews, and training programs to develop team skills and capabilities.
Evaluate operational performance using job variances, production metrics, and financial results, and develop programs and countermeasures to align performance with company strategic initiatives.
Qualifications
Bachelor's degree in business management, supply chain management, engineering or related field preferred, but relative work experience will be considered.
A minimum of 10 years of progressive manufacturing leadership experience required with knowledge of printing and in-line press label converting operations.
Hands-on knowledge of label converting processes including die-cutting, perforation, sheeting, fan folding, and printing.
Excellent problem solving and analytic skills particularly in the troubleshooting of converting equipment and processes.
Experience applying lean concepts in a manufacturing environment.
Experience managing a safety program in a manufacturing environment.
MS Office software proficiency and a willingness to learn additional software. Label Traxx or other label ERP experience a plus.
Strong leadership, communication, and interpersonal skills.
Willing to travel (5%) to customers, suppliers, and WCP remote locations as needed.
$62k-108k yearly est. 5d ago
Operations Manager, Receiving and Inventory
DSJ Global
Service manager job in Anoka, MN
The Operations Manager, Receiving and Inventory will oversee daily operations activities, ensuring operational goals are consistently met. You'll lead a team, streamline processes, solve problems, and collaborate across departments to support customer and business needs. This position is ideal for someone who enjoys hands-on leadership and continuous improvement.
What You Will Do
Lead and develop the team by ensuring adequate resources, clear direction, and strong focus on safety, service levels, cost control, and operational efficiency.
Oversee daily operations to ensure commitments are met while identifying and implementing ongoing improvements.
Drive continuous improvement by enhancing procedures, systems, and equipment; participate in or lead cross-functional initiatives and process‑improvement events.
Maintain strong communication with internal and external partners; collaborate with Sales, Marketing, and regional offices to align activities with customer and market needs.
Monitor daily performance metrics and ensure corrective actions or recovery plans are implemented when targets are missed.
Manage staffing and performance including hiring recommendations, reviews, promotions, disciplinary actions, and overall performance management.
Assist in the development and oversight of departmental budgets, including operating expenses and capital investments.
Foster a transparent, collaborative environment that encourages active participation, hands‑on engagement, and effective problem-solving.
What You Bring
Bachelor's degree in Business, Engineering, or a related field (preferred).
At least 5 years of leadership experience in operations; warehouse or receiving experience is a plus.
Demonstrated success leading teams to achieve challenging goals.
Excellent communication and interpersonal skills.
Strong analytical and problem‑solving abilities with a data‑driven approach.
$65k-108k yearly est. 5d ago
Operations Manager
Twin City Staffing 4.5
Service manager job in Monticello, MN
Twin City Staffing is seeking an experienced operations manager / plant manager to lead daily plant operations and champion a culture of safety, quality, and continuous improvement in Monticello, MN. This role is ideal for a hands-on leader who excels at developing teams, strengthening processes, and driving operational performance in a manufacturing environment.
Location: Monticello, MN
Pay: $100,000 - $140,000/year
(based on experience)
Shift: Full-time, first shift with a flexible start time of 7:00 AM or 9:00 AM, Monday - Friday
Benefits of the operations manager / plant manager:
Health, dental, and vision insurance
Paid time off (PTO)
Company-provided life and AD&D insurance
401(k): Match up to 4.5% (up to 9% total overall)
Health Savings Account (HSA)
Accidental, disability, and critical care insurance
Opportunities for career growth and development
Duties of the operations manager / plant manager:
Lead and support a diverse operations team
Manage production planning, scheduling, and workflow to meet delivery targets
Recruit, hire, and develop team members
Conduct performance evaluations and guide ongoing employee development
Provide quarterly coaching, goal alignment, and accountability follow-through
Implement and advance continuous improvement initiatives using LEAN principles
Conduct GEMBA walks to identify process opportunities and remove roadblocks
Support and uphold quality systems and compliance, including ISO-based environments
Requirements of the operations manager / plant manager:
5+ years of supervisory experience in a manufacturing setting
Background in ISO standards, LEAN Manufacturing, GEMBA, or Continuous Improvement
Proven leadership in hiring, coaching, performance management, and team development
Strong planning, scheduling, and operational execution capabilities
Additional Information:
For questions or to apply for the operations manager / plant manager position, please contact Matt at 763-571-7077.
EOE: Twin City Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$100k-140k yearly 5d ago
Plant Manager
Trelleborg Sealing Solutions 4.6
Service manager job in River Falls, WI
The Plant Manager is responsible for the day-to-day operations in River Falls, WI. The Plant Manager will successfully lead and direct the local operations, engineering, supply chain, maintenance and quality teams. Additionally, the Plant Manager will partner with the business to achieve both short term and long term financial operating goals while aligning with Trelleborg's Core Values.
Tasks and Responsibilities:
Develops a strategic manufacturing/capability plan to meet the market needs and organization's overall business plan and agreed objectives of sales, profit, cash, on time delivery, quality and other performance targets.
Establish operating budgets; monitor the cost and effectiveness of production activities to optimize resources, prioritize spending, and achieve volume, quality, and manufacturing standards.
Ensure facility goals are established and driven to support Corporate Goals and Objectives
Motivates team to generate sales revenue and profits to meet or exceed budget expectations
Collaborates with Quality team to ensure SOPs are followed, corrective actions are implemented and repeated occurrences are resolved timely
Partner with Human Resources to determine talent needs, improve employee engagement, performance management and overall alignment to the business unit's organizational structure
Works with direct reports to communicate and update goals and/or metrics, illustrating objective evidence of improvement
Allocate labor and capital resources to maximize productivity.
Set, and monitor the performance of the plant against, standards and targets in areas such as manufacturing and administration efficiency, cost control, sales revenue, legal compliance, and human resource management.
Provides monthly reports to communicate the financial, KPI and overall management performance
Research, evaluate, and recommend investments in technology, capital, equipment, systems, or other assets that will enhance the plant's production capabilities.
Develop and implement a variety of operating policies and procedures (in conjunction with corporate subject matter experts) to ensure that the plant meets it current and future production targets and quality standards.
Drives key metrics regarding quality and continuous improvement
Ensures CapEx projects are completed on time and in budget
Performs process audits to monitor procedure and policy conformance
Collaborates across functional areas to implement needed improvements (tools, equipment, procedures, forms, training materials, etc.)
Actively promotes/builds a culture of continuous improvement
Establish and champion a 5s protocol for the site
Champion and help drive a top safety culture and clean working environment for all employees, achievement of all environmental and health and safety requirements.
Education and Experience:
4-year degree in Engineering, Operations Management or any related field
8 years of operations experience
Injection Molding experience preferred
5 years experience leading a team
Previous P&L responsibilities
Experience with Lean Sigma methodologies
Competencies:
Ability to communicate clearly by conveying and receiving ideas, information and direction effectively
Ability to read, write, speak and understand the English language
Ability to demonstrate adequate job knowledge to deliver a world class performance
Ability to challenge oneself to consistently meet all goals and deadlines
Willingness to strive for excellence by producing work that is free of errors and mistakes
Desire to delight both customers and coworkers by offering encouragement, fostering teamwork and addressing conflict appropriately
Commitment to making improvements company wide
Demonstrated competence using Microsoft Office
Demonstrated ability to successfully present thoughts, ideas and information to large groups of people
Ability to maintain a professional and respectful relationship with coworkers and company in a leadership capacity
Ability to manage cross-functional teams, coordinate supplier/customer meetings
Problem solving; Ability to overcome obstacles
Ability to influence for impact
Travel:
Minimum travel as required
Benefits:
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
$105k-143k yearly est. 1d ago
Assistant Manager
Panda Restaurant Group 4.6
Service manager job in Coon Rapids, MN
About the Company
Panda Restaurant Group is the world leader in Asian dining experiences and the parent company of Panda Express, Panda Inn, and Hibachi-San. With over 2,500 locations worldwide and more than 48,000 associates, Panda Restaurant Group is dedicated to becoming a world leader in people development. Our mission is to deliver exceptional Asian dining experiences and our vision is to be recognized as a world leader in people development. We prioritize values that promote growth and progress for our people and business, and our foundation is built on intentionality and a clear mission that prioritizes people over profit.
About the Role
This is a full-time on-site role for a Restaurant Manager at Panda Restaurant Group located in Coon Rapids, MN. The Restaurant Manager will be responsible for overseeing the daily operations of the restaurant, ensuring customer satisfaction, managing a team, hiring and training staff, and maintaining high standards of food and beverage quality. The Restaurant Manager will also be responsible for effective communication with customers and staff.
Responsibilities
Overseeing the daily operations of the restaurant
Ensuring customer satisfaction
Managing a team
Hiring and training staff
Maintaining high standards of food and beverage quality
Effective communication with customers and staff
Qualifications
Bachelor's degree in Hospitality, Business, or related field is a plus
Required Skills
Customer Satisfaction and Customer Service skills
Experience in hiring and training staff
Excellent communication skills
Knowledge of food and beverage operations
Experience in the restaurant industry
Strong leadership and problem-solving skills
Ability to work in a fast-paced environment
Ability to work well in a team
Pay range and compensation package
Competitive pay, benefits, and bonus opportunities.
Equal Opportunity Statement
Panda is committed to equal employment opportunity and demonstrates this commitment in its employment practices, including recruitment and hiring, compensation, benefits, promotions, transfers, training, counseling and employment terminations. Panda does not discriminate on the basis of race, ethnicity, color, sex, age, religion, national origin, ancestry, physical or mental disability, citizenship status, medical condition, pregnancy, marital status, sexual orientation, veteran status, genetic information as well as any other category protected by federal, state, or local law.
$23k-31k yearly est. 5d ago
Pharmacy Operations Manager
Walgreens 4.4
Service manager job in White Bear Lake, MN
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 14h ago
Customer Operations Manager (CPG)
Jonnypops
Service manager job in Plymouth, MN
Who We Are:
At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them.
Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Walmart, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment.
Growing from a dorm room start-up in 2012, JonnyPops' mission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes a kind deed, spreading kindness every day.
Joining JonnyPops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company's success. Join our team and help us make “A Better Pop, for a Better World!”
What You Will Do:
The Customer Operations Manager is the single-threaded owner for supply chain success across it's assigned major retail and/or distributor accounts. The role is accountable to customer satisfaction and does this through ensuring strong DC-level inventory health, flawless new-item launches, zero out-of-stocks, and spoils reduction - all while driving lower total landed cost for both us and the customer.
Responsibilities:
Daily collaboration with internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes/pulls into perfect frozen shipments.
Primary communication with set of customers to ensure supply chain execution is exceeding expectations and driving customer satisfaction.
Lead service-level and inventory health updates in customer QBRs and joint business planning sessions.
Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate.
Own and manage to an in stock rate of ≥98.5% across every DC in assigned accounts.
Lead new-item launch supply planning from 90 days pre-ship through 90 days post-ship:
Own end-of-life and discontinuations: create and execute run-out plans that achieve
Partner with Demand Planning and Category Management to align promotion volume uplifts with frozen production and inventory prepositioning (no promo stock-outs, no post-promo spoils).
Drive continuous cost-to-serve reduction:
Optimize customer MOQs, order cadence, and lead times
Shift volume from LTL to TL where possible
Eliminate premium freight caused by late forecast changes
Key Skills:
Communication and interpersonal skills: strong ability to collaborate and communicate with internal and external stakeholders to meet customer needs. Ability to maintain and build long lasting relationships.
Strong problem-solving skills: ability to proactively identify issues and work both cross-functionally and externally to resolve and exceed customer expectations.
Team Collaboration: Ability to work cross-functionally and communicate effectively with stakeholders to ensure alignment with organizational goals.
Analytical skills: comfortable with data, dashboards and deriving insights
Experience with onboarding customer programs, QBRs/EBRs, and success planning methodologies
Highly organized with the ability to manage 20-40 accounts and with multiple buying teams per account.
Empathy, resilience, and a genuine passion for customer outcomes
Proven track record of retaining and growing customer accounts
Requirements:
3+ years CPG supply chain experience in Customer Supply Chain / Replenishment / Demand Planning roles and experience working with retailers in the Consumer Packaged Goods industry.
Food Safety Requirements:
Clearly reflect food safety and quality as part of the JP brand, when planning and executing projects, and while interacting with relevant external stakeholders
Communicate customer concerns or complaints promptly to relevant leadership, e.g. Supply Chain, FSQA, Regulatory, Production
Follow systemwide GMPs when on the manufacturing floor, as required of all JP personnel
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday (40 hours per week)
Expected Pay:
$90,000-110,000
Work location: In person, Plymouth, MN
JonnyPops offers a competitive benefits package which includes the following:
Medical/Health Insurance
Dental Insurance
Vision Insurance
HSA
FSA
DCFSA
Life & AD&D Insurance
Short & Long Term Disability
FTO/PTO
EAP Programs
Paid Holidays
Employee Referral Program
Sick & Safe Leave
401k
Company Sponsored Meal Plan
* Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.
$90k-110k yearly Auto-Apply 22d ago
Technology Lead - Java/Webservices (Interview on 19th August)
Avance Consulting Services 4.4
Service manager job in Minneapolis, MN
Hi, Greetings Hope you are doing great! I would like to update you on an urgent open position with our esteemed client. Please go through the Job Description. Send me your updated resume and expected rate for the below position Role: Technology Lead - Java/Webservices (Interview on 19th August)
Duration: Full Time
Location: Minneapolis, MN
Qualifications
Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4+years of experience with Information Technology
Preferred
• At least 4 years of experience in Core JAVA, J2EE, Spring skills.
• At least 4 years of experience in web programming using HTML5, JavaScript, and CSS in application development, maintenance and testing.
• Knowledge of languages like Perl Scripting , JQuery, ASP, AJAX , FLASH etc. would be an added advantage
• At least 3 year of Web 2.0 tools for development and testing
• Knowledge of integration with databases like MySQL, Oracle, DB2.
• Knowledge on development and source control tools such as Maven and GIT.
• At least 4 years of experience in software development life cycle. Prior work experience in Agile methodology desirable.
• Strong Analytical skills
• At least 4 years of experience in translating functional/non-functional requirements to system requirements and technical designs.
• Excellent written & verbal communication
• Experience working with offshore/onshore resources
• Ability to work in team environment and client interfacing skills.
• Experience and desire to work in a Global delivery environment
• Domain knowledge of Brokerage/Banking/Financial Services
Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Additional Information
All your information will be kept confidential according to EEO guidelines.
$93k-132k yearly est. 60d+ ago
Customer Operations Manager
The Hertz Corporation 4.3
Service manager job in Minneapolis, MN
The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $54,000/yr
**What You'll Do:**
+ Responsible for daily customer operations and revenue generation for their assigned function
+ Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolves customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
+ Conducts performance evaluations that are timely and constructive, where applicable
+ Participates in the recruiting process, as required
+ Provides management with various updates and indicators as requested
+ Remains current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Ability to address and resolve customer service challenges
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
+ Ability to drive process and organizational change
+ Ability to influence
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment
+ Ability to work under minimal supervision with a goal-oriented mindset
+ Ability to see the big picture and leverage critical thinking and decision-making skills
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$54k yearly 39d ago
Below Wing Operational Service Manager
Sun Country Airlines 2021 3.4
Service manager job in Minneapolis, MN
About Sun Country Airlines
We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.
With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.
Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Below Wing Operational ServiceManager you'll enjoy these benefits and more:
Comprehensive benefit package including dental and vision
PPO and high-deductible health plans
Health savings accounts (HSA and FSA)
Dependent Care
Starting day one free standby and discounted travel privileges for employees, family, & friends
401(k) match
Paid Time Off
Paid holidays
Life and AD&D Insurance
Employee Assistance Program including counseling for employees and their family
Fitness incentive and Stop Smoking Support
Below Wing Operational ServiceManager Overview:
Sun Country Airlines is seeking a Below Wing OSM to manage overall operations of the Ramp department and be responsible for the effective and successful oversight of labor, training, productivity, quality control, and safety measures as established. Ensure safe and efficient operations of equipment. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems.
Essential Roles and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide leadership for employee relations through effective communications, including coaching, discipline, and recognition
Mentor employees to build bench strength for promotional opportunities
Daily operational tracking of performance, taking immediate action to correct any shortfalls
Collaborate with Customer Service and the Airport Coordination Center and ramp team to ensure process are safe and efficient
Administer organizational polices and provide accountable oversight of all the duties and responsibilities of Ramp operations.
Participate in safety audits and PM checks of all Ground Service Equipment
Manage, track, and maintain accountability for all Ramp Agents.
Maintain and track all ground handling equipment and supplies
Supervise, plan, and assign the daily operation of the Ramp Agents
Conduct shift briefings to ensure staff is organized and informed
Complete shift reports and sign timecards
Ensure that personnel adhere to established company and federal safety regulations
Prepare incident reports as needed for violations of company policy
Ensure ramp and deice areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained
Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety PPE
Any other duties assigned by management
Required Qualifications:
Two or more years of related experience
Proficient in Microsoft Office
Effective communication skills, both written and verbal
Ability to work efficiently under time constraints
Possess a valid driver's license
Available to work varying shifts including nights, weekends, and holidays
Must be able to obtain an MSP SIDA badge and customs seal
Preferred Qualifications
Previous experience with managing flexible workforces
Previous working experience with Deice Operations
Understanding of metering and throughput of an active weather event
Bachelor or Associate degree
Compensation:
Pay range: $50,000 - $53,000 USD annually. This is the base compensation hiring range for this role.
Classification:â¯
Full-Time, Exempt
Work Location:
Minneapolis, MN (onsite)
Supervisory Responsibility:
MSP Ramp Agents, MSP Ramp Leads
Work Environment:
This job operates outdoors in all kinds of weather, this includes extreme cold and in all type of precipitation. While working on the deice pads this position will be exposed to the extreme noise of aircrafts arriving and departing.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 60 pounds and occasionally lift and/or move up to 100 pounds. This position will be required to occasionally push/pull up to 300 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Other Duties:
The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.
AAP/EEO Statement:
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.
#LI-LM1
$50k-53k yearly 26d ago
Supervisor Patient Services
Tactile Systems Technology, Inc. 4.1
Service manager job in Minneapolis, MN
At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Supervisor Patient Services plays a vital role in ensuring the smooth and efficient operation of their assigned patient service team. This position is responsible for supervising, overseeing the day-to-day operations, and maintaining a high standard of customer service and patient satisfaction. The Supervisor Patient Services collaborates with various departments to optimize patient care and provides leadership and guidance to the team.
Responsibilities
Team Leadership:
* Provide leadership, guidance, coaching and support to an assigned team
* Set performance expectations, monitor progress, and provide a regular cadence of 1:1s to review successes, performance scorecard and provide feedback
* Foster a positive work environment that promotes teamwork, open communication, and continuous improvement
* Identify training needs, develop training programs, and ensure team members are equipped with the necessary skills to deliver exceptional patient service
Department Operations:
* Oversee the daily operations of the assigned team, ensuring smooth workflows and efficient processes
* Monitor key performance indicators (KPIs) to assess departmental performance and take appropriate actions to achieve targets and objectives
* Maintain and ensure documentation and OneNote tools are up to date
* Implement and enforce policies, procedures, and protocols related to patient services
* Identify opportunities for process improvement and implement effective solutions to enhance efficiency and patient satisfaction
* Jump in to support the team on heavy volume days
Customer Service and Patient Satisfaction:
* Maintain a strong focus on customer service excellence, ensuring that all patient interactions are handled with professionalism, empathy, and respect.
* Address patient concerns or complaints promptly and effectively, seeking resolution and taking necessary actions to prevent future issues
* Collaborate with other leaders and departments to improve patient experiences and coordinate seamless transitions of care
* Monitor patient satisfaction scores and implement initiatives to enhance patient satisfaction levels
Staff Development:
* Identify training needs and facilitate ongoing professional development opportunities for team members
* Provide coaching and mentoring to support the growth and career progression of individual team members
* Foster a culture of continuous learning and encourage the sharing of best practices among team members
* Develop meaningful goals and monitor progress. Write and deliver annual performance reviews
Collaboration and Communication:
* Collaborate with cross-functional teams to streamline processes and resolve issues
* Communicate effectively with team members, senior management, and other stakeholders to ensure the smooth flow of information
* Participate in meetings, trainings, and projects related to patient services and contribute to the implementation of strategic initiatives
* Maintain compliance with all appropriate regulatory requirements including HIPAA
* Other duties/projects as assigned
Qualifications
Education & Experience
Required:
* Bachelor's degree in healthcare administration, business administration, or equivalent experience may be considered
* 3+ years of patient/customer service experience within the healthcare, medical device and/or patient service arena
* Proven experience in a supervisory or leadership role within a healthcare or patient services setting
Preferred:
* Previous experience developing employees
* Previous experience leading through change
Knowledge & Skills
* Strong proficiency with Microsoft Office applications including Word, Excel, Teams and Outlook
* Able to build an inspiring team environment with an open communication culture
* Able to gain confidence and respect of colleagues through demonstrated expertise and cross-functional collaboration
* Ability to utilize data from metrics and key data points to drive department decisions
* Solid ability to proactively identify issues and efficiencies and propose solutions
* Strong presentation and training skills
* Strong knowledge of patient services operations, customer service principles and patient satisfaction metrics
* Excellent leadership, coaching, and team-building skills
* Exceptional communication skills both verbal and written with the ability to communicate effectively with all types of patients and employees
* Ability to handle sensitive and confidential information with discretion
* Strong problem-solving and decision-making abilities
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
US Pay Range
$61,500-$86,205 USD
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$61.5k-86.2k yearly Auto-Apply 24d ago
Comp Services Supervisor
HRI Hospitality
Service manager job in Minneapolis, MN
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
Pay Range:
$50,000.00-$80,000.00
Supervise, guide and direct Comp Services Associates. Provide accurate feedback on performance to the AGM/GM.
Assist comp service servers during prep, service and clean up during all meal periods.
Ensure that department goals are communicated, understood and met by all associates.
Ensure that Comp Service Associates are trained on technical and service aspects of the job. (e.g., food or room preparation, customer service).
Provide constructive feedback to associates to help them to perform their jobs better.
Supervise daily breakfast operations, establishing and maintaining dining room policies and procedures.
Oversee Staff events as directed the AGM/GM.
Monitor and inspect food and beverage deliveries. Sign off on deliveries for accuracy and bring to AGM/GM's attention when not correct.
Inspect food and beverage outlets for proper storage, sanitation, security, neatness and rotation of inventory.
Work with management to ensure that associates have the necessary resources to effectively perform their jobs. (e.g., supplies, equipment)
Responsible for Guest Satisfaction in terms of food and beverage, hospitality and service standards.
Responsible for engaging the guests at every table with friendly dialogue.
Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements.
Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments.
Act as a “bridge” between management and Breakfast/Comp F&B Associates to facilitate department operation.
Collaborate with management to recognize and celebrate Breakfast/Comp F&B Associates performance contributions. (e.g. department recognition programs)
Collaborate with management to develop and carry-out ideas and procedures to continuously improve the department's performance.
Support the environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening” the hospitality industry.
MINIMUM REQUIREMENTS
High School graduate or equivalent
Must have previous Food and Beverage supervisory experience in a similar environment.
Must be able to work flexible shifts and schedules, including weekends and some holidays.
Must work well with or without direct supervision.
Must be neat and well groomed at all times.
Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management.
Associates must fulfill their performance standards for this position and comply with the policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to associates. The is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel. Associates are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel/company officials.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
$50k-80k yearly Auto-Apply 60d+ ago
Emergency Services Supervisor
Cornerstone Advocacy Service
Service manager job in Minneapolis, MN
Job DescriptionOur Mission: Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm. Our Core Values: *Survivor- Centered *Social Justice *Well-Being *Collaboration *Integrity
Summary of Cornerstone:
Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at www.cornerstonemn.org
Diversity and Inclusion:
We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply.
Pay Range: $52,000-$56,000
***$1000 sign on bonus after successfully completing 90 day introductory period****
Unionized Position: No
Job Summary:
The Emergency Services Supervisor provides program leadership and supervision for Cornerstone's part-time and overnight Emergency Services team. This role builds and supports a skilled advocate team delivering trauma-informed, survivor-centered, and culturally responsive services in a safe, welcoming, and inclusive environment. The Supervisor ensures high-quality programming, staff accountability, and responsive services for survivors of domestic violence, sexual violence, and human trafficking as they move toward safety, housing, and economic stability. This position also maintains strong partnerships with community providers and systems partners.
Hours/Schedule:
This role requires a flexible schedule with a primary focus on evenings and weekends. Includes participation in a rotating on-call schedule to support after-hours staff, coaching, and crisis coverage. Additional coverage may be required during emergencies, disasters, or major public awareness events.
Experience/Qualifications:
2-3 years of supervisory experience in direct service settings; experience supporting unhoused individuals strongly preferred
Experience providing survivor-centered, trauma-informed advocacy to individuals impacted by domestic violence, sexual violence, and/or human trafficking.
Strong understanding of the intersections of poverty, homelessness, and violence
Experience working with diverse, marginalized, and underrepresented communities.
Excellent communication skills; bilingual/multilingual a plus
Alignment with harm reduction, Housing First, trauma-informed care, and client-led approaches.
Bachelor's degree in social work or related field preferred (or equivalent experience)
Valid driver's license, insurance, and reliable vehicle required.
Duties and essential functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include but are not limited to the following:
Oversight Leadership, Supervision, and Programming (50%)
Supervise, coach, and evaluate weekend and overnight advocates (approx. 8 staff)
Foster a collaborative, accountable, and supportive team culture aligned with CAS values.
Ensure advocates have current tools, resources, referrals, and training materials.
Support a safe, clean, and welcoming environment for participants and staff.
Gather and analyze participant feedback to strengthen service delivery.
ES Direct Services Staff Support (25%)
Support hiring, onboarding, training, and retention of ES staff, volunteers, and interns.
Lead regular team meetings, trainings, and feedback sessions with a DEI focus.
Partner with leadership to adjust programming based on participant needs and feedback.
Communicate regularly with the Emergency ServicesManager and Senior Director regarding staffing, performance, and program needs.
Participate in internal and external committees assigned.
Attends and contributes to Program Leadership Team meetings, assignments, and trainings.
Works pro-actively, and positively, with all other Program Leadership Team members, helping to create an environment of mutual respect and maintenance of a high performing team.
Administrative Responsibilities (15%)
Maintain accurate staff records, schedules, supervision documentation, and timesheets.
Monitor data entry, reporting, and quality assurance in Apricot and other systems.
Prepare internal and external reports, invoices, and coded expenses.
Conduct file audits and ensure compliance with program guidelines.
Step in to provide direct services or crisis support as needed.
Stay informed on housing trends, funding opportunities, and best practices.
Any other duties assigned by manager that support overall program services and services to survivors/victims.
Leadership Expectations
Model accountability, professionalism, and positive leadership.
Communicate clearly and directly, including coaching and courageous conversations.
Support policy development, training materials, and continuous program improvement.
Collaborate across teams to strengthen services and organizational impact.
Contribute to strategic planning, program development, and leadership initiatives.
Remains well informed of employee handbook changes, policies, and practices.
Assist with strategic planning, program development, and cross-team collaboration.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk, sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and/or move up to twenty pounds. No employee should attempt to lift more than what is comfortable for them.
Visit our career page at: https://cornerstonemn.org/about/employment/
Our Benefits Package Includes:
Health Care: Comprehensive coverage options.
Paid Time Off: 160 hours annually, plus 13 paid holidays including your birthday in your first year.
(Based on FT/40 hours per week.)
Retirement Savings: Eligible after 90 days of service and 4% employer match after one year of service.
Vision Coverage: Free for employees.
Virtual Mental Health Services: Free for employees and their immediate families.
Virtual Medical Care: Free for employees and their immediate families when enrolled in any of our medical plans.
Life Insurance: Basic coverage provided at no cost to employees.
Long-Term Disability: Free coverage for employees.
Paid Parental Leave: Available after one year of service
EEO Statement:
Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.
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aPTZoRup2n
$52k-56k yearly 2d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in Minneapolis, MN
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 5d ago
Pharmacy Operations Manager
Walgreens 4.4
Service manager job in Northfield, MN
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 14h ago
Customer Operations Manager (CPG)
Jonnypops
Service manager job in Minneapolis, MN
Job Description
Who We Are:
At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them.
Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Walmart, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment.
Growing from a dorm room start-up in 2012, JonnyPops' mission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes a kind deed, spreading kindness every day.
Joining JonnyPops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company's success. Join our team and help us make “A Better Pop, for a Better World!”
What You Will Do:
The Customer Operations Manager is the single-threaded owner for supply chain success across it's assigned major retail and/or distributor accounts. The role is accountable to customer satisfaction and does this through ensuring strong DC-level inventory health, flawless new-item launches, zero out-of-stocks, and spoils reduction - all while driving lower total landed cost for both us and the customer.
Responsibilities:
Daily collaboration with internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes/pulls into perfect frozen shipments.
Primary communication with set of customers to ensure supply chain execution is exceeding expectations and driving customer satisfaction.
Lead service-level and inventory health updates in customer QBRs and joint business planning sessions.
Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate.
Own and manage to an in stock rate of ≥98.5% across every DC in assigned accounts.
Lead new-item launch supply planning from 90 days pre-ship through 90 days post-ship:
Own end-of-life and discontinuations: create and execute run-out plans that achieve
Partner with Demand Planning and Category Management to align promotion volume uplifts with frozen production and inventory prepositioning (no promo stock-outs, no post-promo spoils).
Drive continuous cost-to-serve reduction:
Optimize customer MOQs, order cadence, and lead times
Shift volume from LTL to TL where possible
Eliminate premium freight caused by late forecast changes
Key Skills:
Communication and interpersonal skills: strong ability to collaborate and communicate with internal and external stakeholders to meet customer needs. Ability to maintain and build long lasting relationships.
Strong problem-solving skills: ability to proactively identify issues and work both cross-functionally and externally to resolve and exceed customer expectations.
Team Collaboration: Ability to work cross-functionally and communicate effectively with stakeholders to ensure alignment with organizational goals.
Analytical skills: comfortable with data, dashboards and deriving insights
Experience with onboarding customer programs, QBRs/EBRs, and success planning methodologies
Highly organized with the ability to manage 20-40 accounts and with multiple buying teams per account.
Empathy, resilience, and a genuine passion for customer outcomes
Proven track record of retaining and growing customer accounts
Requirements:
3+ years CPG supply chain experience in Customer Supply Chain / Replenishment / Demand Planning roles and experience working with retailers in the Consumer Packaged Goods industry.
Food Safety Requirements:
Clearly reflect food safety and quality as part of the JP brand, when planning and executing projects, and while interacting with relevant external stakeholders
Communicate customer concerns or complaints promptly to relevant leadership, e.g. Supply Chain, FSQA, Regulatory, Production
Follow systemwide GMPs when on the manufacturing floor, as required of all JP personnel
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday (40 hours per week)
Expected Pay:
$90,000-110,000
Work location: In person, Plymouth, MN
JonnyPops offers a competitive benefits package which includes the following:
Medical/Health Insurance
Dental Insurance
Vision Insurance
HSA
FSA
DCFSA
Life & AD&D Insurance
Short & Long Term Disability
FTO/PTO
EAP Programs
Paid Holidays
Employee Referral Program
Sick & Safe Leave
401k
Company Sponsored Meal Plan
* Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.
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891dak5ecH
$90k-110k yearly 5d ago
Customer Operations Manager
The Hertz Corporation 4.3
Service manager job in Saint Paul, MN
The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $54,000/yr
**What You'll Do:**
+ Responsible for daily customer operations and revenue generation for their assigned function
+ Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolves customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
+ Conducts performance evaluations that are timely and constructive, where applicable
+ Participates in the recruiting process, as required
+ Provides management with various updates and indicators as requested
+ Remains current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Ability to address and resolve customer service challenges
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
+ Ability to drive process and organizational change
+ Ability to influence
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment
+ Ability to work under minimal supervision with a goal-oriented mindset
+ Ability to see the big picture and leverage critical thinking and decision-making skills
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
How much does a service manager earn in Brooklyn Park, MN?
The average service manager in Brooklyn Park, MN earns between $41,000 and $106,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Brooklyn Park, MN
$66,000
What are the biggest employers of Service Managers in Brooklyn Park, MN?
The biggest employers of Service Managers in Brooklyn Park, MN are: