Global Service Delivery Manager- Service Desk
Service manager job in Seattle, WA
The Senior Service Delivery Manager
The Sr. Manager, Service Delivery Management will manage a range of the following service areas:
Smart ServiceDesk
Cloud and Hybrid IT
Workplace collaboration (AV)
IT Asset Management
DataCenter and Al Automation Engineering
Data Engineering
Network Coordination Services
IoT (Internet of Things)
Application Engineering
Project Management
The Sr. Manager, Service Delivery Management is responsible for the execution and management of services provided to clients. The Sr. Manager is responsible for ensuring that SLAs are met, and service expectations are delivered. The Sr. Manager works directly with internal teams and clients to creatively solve problems to manage operations efficiently. This role involves overseeing the day-to-day activities of service delivery, ensuring that client needs are met in a timely and efficient manner.
This role may involve supporting multiple clients simultaneously, requiring a strong understanding of service management and emerging technologies. The Sr. Manager, Service Delivery Management will lead the innovation, transformation, and implementation of technological and digital strategies that will increase stakeholder engagement, client/program retention, revenue growth, and relationship expansion.
The Sr. Manager, Service Delivery Management is responsible for building and maintaining a high performance culture. This leader must operate with
fearless transparency, empowering
team members to take
action
in a high-pressure environment while maintaining
relentless customer focus
and creating a culture of
radical accountability
.
Key Deliverables:
Leadership - Ability to influence executive stakeholders, shape service strategy, develop teams, and lead leaders.
Contribute to strategic decisions while maintaining alignment with delivery, practice, and sales leadership through regular updates on key actions and outcomes.
Cultivate a high-performance culture, empowering teams to manage the end-to-end delivery of customer engagements, from simple to complex.
Manage client, leadership, and team expectations with a focus on alignment and driving successful outcomes.
Create a culture that respects and values the total person to ensure the development of high-performing teams.
Lead awareness sessions on organizational, unit, and customer policies and procedures, ensuring full understanding and compliance across the team.
Act as a trusted liaison with senior client stakeholders, fostering strong relationships and collaboration at all levels.
Manage global and/or regional organizational and unit-level initiatives, including recruitment, knowledge sharing, and the definition of new services.
Contribute to internal and external audits, championing ESAT and CSAT efforts to drive continuous improvement.
Collaborate on strategic company initiatives to ensure effective representation of the organization's services.
Adapt to varying time zones, with frequent early or late meetings required for internal teams and client engagements.
Relentless Customer Focus - Ability to drive client satisfaction, retention, and long-term partnerships. Deliver committed services and SLAs to clients, ensuring project scope, IT infrastructure
specifications, and business needs are aligned, including contingency planning, business continuity, resource allocation, and succession planning.
Manage projects by overseeing and optimizing costs, timelines, risks, and resources, using tools and data-driven insights for improved decision-making and outcomes.
Generate revenue by expanding and communicating services offered to clients.
Identify and address CSAT and ESAT action items, providing proactive solutions to reduce TCO and enhance service performance.
Conduct regular reviews with customers, management, and teams, tracking action items and ensuring logical closure, especially for escalations.
Provide periodic reporting to customers on service performance and to management on project status, maintaining relevant documentation (e.g., MSA, Scope, SLAs, etc.).
Oversee resource management, including rotation schedules, and communicate incidents, scope creep, and escalations promptly.
Manage program opportunities and expectations by understanding client requirements, defining solutions, and drafting proposals while maintaining strong vendor relationships.
Innovation & Transformation - Strong knowledge of emerging technologies (Al, cloud, automation).
Contribute to the adoption of emerging technologies, Newgen solutions, and organizational IPs to elevate customer experience and service performance, working closely with Practice teams to align client programs with innovative technologies.
Seek out opportunities to grow accounts by effectively identifying issues for clients; offer solutions that transform delivery services.
Engage with transformation initiatives, drive digital strategy, and engage with executive-level stakeholders to shape and execute the vision for a key portfolio of clients.
Contribute to the definition, measurement, analyzing, improving, and controlling of operations and service management processes to continuously enhance efficiency and sustained service excellence. Be curious about operational metrics for both people and programs; identify trends early and address them proactively.
Pivot quickly to manage multiple client requests with changing priorities.
Financial Acumen - Experience managing P&L, revenue growth, and cost efficiencies.
Partner with leadership to accurately forecast operational budgets, including resource allocation. Contribute to the delivery of an established revenue growth goal while capturing defined cost efficiencies within the book of business.
Drive business growth by optimizing service delivery profitability, managing multi-million-dollar P&L, and ensuring sustainable revenue expansion.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
General Manager
Service manager job in Renton, WA
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE's estimates as needed, and lock final estimates
Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities
Qualifications
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
Aptitude in decision-making and problem solving
Ability to lead and work collaboratively with others to meet shared objectives
Demonstrated ability to meet deadlines and achieve successful results
Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
Proficient with Computers and other technology
Valid driver's license required
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Crash From Crash”)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
Posted Min Pay Rate
USD $80,250.00/Yr.
Posted Max Pay Rate
USD $150,000.00/Yr.
Assistant Store Manager
Service manager job in Seattle, WA
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.
Your role at Sephora: As an Assistant Store Manager, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will assist in leading a team of dedicated associates, fostering a positive work environment that encourages growth and development.
Key Responsibilities:
Supporting Store Operations and Sales:
Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
Help develop and implement strategies to drive store sales and increase profitability.
Assist in coordinating and overseeing sales and profitability, performance, service, and operations.
Team Leadership and Development:
Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
Conduct performance appraisals, manage employee development and provide ongoing feedback.
Support the leadership team, ensuring effective collaboration and achievement of store goals.
Client Satisfaction and Service:
Ensure high levels of client satisfaction through excellent service.
Handle client complaints and provide appropriate solutions.
Support client loyalty programs and services to ensure client loyalty and engagement.
Store Standards and Compliance:
Maintain outstanding store condition and visual merchandising standards.
Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
Resource Management:
Assist in managing inventory levels to ensure product availability.
Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.
Qualifications/Experience:
Proven successful experience as a retail assistant manager.
3-5 years of experience managing a high volume, complex retail, or hospitality setting.
Strong leadership skills and business acumen.
Client management skills.
Strong organizational skills.
Excellent communication and interpersonal skills.
A knack for attracting, identifying, and inspiring employees.
Flexible availability to work a retail schedule.
Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
Adherence to Sephora's dress code and policies in the Sephora Employee Handbook
The annual base salary range for this position is $73,700.00 - $86,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.
While at Sephora, you'll enjoy…
The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
This
, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
General Manager, University Village
Service manager job in Seattle, WA
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.
Responsibilities:
SALES LEADERSHIP:
Creates an outstanding sales and Customer Service environment
Strives for sales excellence and results
Sets and evaluates weekly, monthly and seasonal goals for staff
Works with customers and models excellent customer service and Clienteling skills
Maximizes sales through strong floor supervision skills
Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books
STAFFING AND ASSOCIATE DEVELOPMENT:
Networks in industry to recruit and hire high quality management and sales-oriented associates
Fills all levels of open positions within the store in an urgent and timely manner
Ensures adequate staff is available to meet business needs - schedules accordingly
Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
Administers company personnel programs including appropriate performance reviews, compensation and employment records
Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
Documents employee performance in a timely manner
Creates enthusiasm and excitement within store to motivate high performance teams
OPERATIONAL EXCELLENCE:
Protects store payroll by managing wage costs, salaries, and allowable hours
Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
STORE STANDARDS:
Execute floor-set and promotional directives; implements visual merchandising
Supervises the overall cleanliness and organization of the sales floor and backroom
Ensures store appearance and atmosphere supports and reinforces the brand image
Understands, supports and complies with all company policies and procedures
MERCHANDISING/VISUAL:
Ensure execution of effective merchandising strategies and directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goals
FASHION/STYLING:
Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
Ensure staff is following Veronica Beard fashion guidelines.
Comfortable with being on camera for social media purposes (both stills and video)
Able to fluidly discuss product and fashion on camera
Requirements:
Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
Minimum of 2 years retail Store Management position/experience in women's apparel (or related field)
Ability to work flexible schedule including nights and weekends
Strong verbal and communication skills
Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
Ability to create a quality working environment that will encourage others to develop and excel
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
The base salary range for this role is between $90,000 and $100,000. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts.
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Assistant Store Manager
Service manager job in Bellevue, WA
POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.
Job Overview
We are in search of an Assistant Store Manager with previous experience to help in supporting with all operational and customer facing task in store. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and will be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager.
What You Will Achieve
Manage a team of Brand Associates setting expectations, goals, and develop talent
Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
Maintain a clean, organized, and safe store environment for customers, employees, and store products
Focused on providing positive customer and employee experience
Set high store standards that reflects company brand image, values, and culture
Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
Drive sales of company key products such as Blind boxes, MEGA, and accessories
Must be able to work flexible hours including nights, weekends, holidays
Visual Merchandising & Inventory Management (1 or the other depending on store size)
Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
Works closely with Inventory ASM to determine BOH and warehouse inventory levels
Required to work specific days of the week depending on Visual/Inventory Management responsibilities
Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.
Qualifications:
Retail industry knowledge, skills, and abilities
Confident and comfortable engaging customers to deliver great customer experience
More than 2 years of store leadership experience in retail
High level of ethics, values, integrity, and trust
Experience working independently in an ambiguous environment with minimal supervision.
Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
Ability to adapt to a fast-paced environment and implement new standardization directives
High School Diploma
Must be 18 years old or older
Physical Requirements
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
Ability to stand and walk for extended periods (up to 6-8 hours per shift)
Ability to bend, kneel, reach, and climb ladders or step stools safely
Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
Able to work in a fast-paced environment that may require quick movements and multitasking
Ability to work in varying temperature conditions, including stockroom and receiving areas
Manual dexterity required to operate standard stockroom tools (e.g., box cutters)
Benefits:
Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, etc.
Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
Career development: we work with you to advance your career through short-term assignments, new experiences, etc.
You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
General Manager (Store 167 Lake Forest Park, WA)
Service manager job in Seattle, WA
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all Ace Retail Group policies and procedures.
Essential Duties and Responsibilities
Customer Service
Provide positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
Responsible for maintenance of back stock levels.
Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Provide assistance in the overall general maintenance of the store.
Ensure forklift operations and receiving is completed in a safe and efficient way.
Ensure weekly price changes are being completed.
Ensure monthly cycle counts and negative on hand reports are being completed.
Ensure signage is current in the entire store.
Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
Ensure special orders and rain-checks are being completed properly.
Ensure ad signage and products are ready for the customers.
Perform all other duties as assigned.
Store Support Operations
Responsible for the P & L and other corresponding reports.
Assist District Manager with the budget process for sales and expenses.
Manage payroll and other controllable expenses.
Responsible for the implementation of Store Support programs.
Attend trade shows and seminars with company guidance.
Responsible for successful Loss Prevention, Safety and Internal Audits.
Assist with special projects within the district as set forth by the District Manager.
Hiring and Training of Associates
Conduct weekly management staff meetings.
Ensure effective training and development of all associates.
Recruit prospective associates for possible management positions throughout Ace Retail Group.
Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
Actively recruit and promote the advancement of Ace Retail Group associates.
Leadership
Become an integral part of the community in which you live and work through civic organizations and being community minded.
Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
Lead by example; be approachable by all associates and customers.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Must have previous retail management experience. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
Starting at $83,000 Annual Salary
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
TikTok Shop - Seller Growth Manager, Fulfilled by TikTok
Service manager job in Seattle, WA
Fulfilled by TikTok (FBT) is TikTok Shop's in-house service that handles storage, packing, and shipping for merchants. Fulfilled by TikTok (FBT) team is seeking an experienced Seller Growth Manager to join our team. The successful candidate will be responsible for recruiting new sellers to the FBT platform and driving increased usage across our existing seller portfolio. This role requires a strategic thinker with a strong track record in business development and sales, a deep understanding of e-commerce, and the ability to build and maintain strong relationships with sellers.
Key Responsibilities:
* Seller Recruitment: Identify, prospect, and recruit high-potential sellers to join the FBT program. Develop and execute strategies to attract new sellers across various categories and markets.
* Portfolio Management: Manage and grow a portfolio of existing sellers, driving increased usage of FBT services. Analyze seller performance, identify growth opportunities, and provide tailored recommendations to optimize their experience on the platform.
* Cross-Functional Collaboration: Work closely with internal teams, including marketing, product management, and operations, to ensure a seamless seller experience and drive continuous improvement of the FBT program.
* Performance Tracking: Track and analyze key performance metrics to measure the success of recruitment and growth initiatives. Prepare and present regular reports to senior management.
* Relationship Building: Build and maintain strong, long-lasting relationships with sellers, understanding their needs and challenges. Serve as a trusted advisor and advocate for sellers within the FBT program.
* Strategic Planning: Develop and implement business development strategies to meet and exceed recruitment and growth targets. Monitor market trends and competitor activities to identify new business opportunities.
* Training and Support: Provide training and support to sellers to help them maximize the benefits of the FBT platform. Develop and deliver educational content and resources.Minimum Qualifications:
* Bachelor's degree in Business, Marketing, or a related field
* 5+ years of experience in business development, sales, or a related field with proven track record of successfully recruiting and managing high-value accounts
* Strong understanding of e-commerce marketplaces and prior experience working with merchants
* Excellent communication, negotiation, and interpersonal skills and able to work independently and as part of a team in a fast-paced environment
* Analytical mindset with the ability to interpret data and make data-driven decisions
Preferred Qualifications:
* MBA or advanced degree
* Knowledge of Fulfillment by TikTok (FBT) and its benefits to sellers
* Proficiency in CRM software and other sales tools
* Demonstrated ability to develop and execute strategic business plans
* Ability to think creatively and innovate
Medical Services Operations Manager
Service manager job in Seattle, WA
Purpose The Medical Operations Manager provides strategic and operational leadership for Medical Assistants (MAs) across multiple clinical sites. This role oversees all medical back-office operations, including staff supervision, daily clinic scheduling, workflow standardization, and medical supply management. The Manager is responsible for optimizing patient care delivery and supporting positive staff experience. As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement.
Health, Wellness & Retirement Benefits:
* Medical, Dental & Vision insurance
* Paid time off & paid holidays
* Retirement with contribution match
* Life & AD&D, pet insurance
* Employee assistance program, & more!
Compensation:
* The target wage range for this position is $83,699.20 to $102,232.00 annually.
* Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.
Primary Responsibilities:
* Provide direct supervision, coaching, and professional development for a regional team of 10-25 MAs (including Float MAs)
* Lead recruitment, onboarding, orientation, annual evaluations, and corrective actions in partnership with HR and site leadership.
* Conduct regular 1:1s and learning conversations to support staff growth, retention, and performance.
* Foster a high-trust, inclusive work environment that encourages open dialogue, collaboration, and innovation.
* Establish, implement, and monitor standardized workflows for all back-office clinical operations, ensuring alignment with organizational standards and regulatory requirements.
* Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same-day coverage coordination, and long-term planning.
* Oversee site-level medical supply ordering, inventory control, and clinical equipment maintenance in partnership with facilities and site leadership.
* Support clinic sites as points of contact for lab-related operations, including relationships with LabCorp and internal stakeholders.
* Ensure all MAs are current in required skills training, competencies, and documentation, in alignment with patient safety and care standards.
* Review, maintain and coordinate the MA Float pool calendar to account for vacations, illness, long and short-term absences, and meetings while maintaining adequate clinic coverage
* Coordinate and support onboarding, training, and evaluation of float pool staff, students, and volunteers placed at clinics within the region.
* Monitor changes in MA Scope of Practice in state or federal law and implement practice changes in accordance with laws.
* Act as a resource for MA staff and leaders regarding clinical practice, policies and procedures; develop and implement new policies and procedures in collaboration with clinical and operations leadership.
* Ensure timely completion of credentialing and recredentialing by tracking deadlines, resolving barriers, and coordinating with credentialing, HR, and site leadership to maintain compliance and prevent care disruptions.
* Facilitate training and support staff in pursuing advanced skills and leadership pathways.
* Develop and implement comprehensive training plans and curricula tailored to the needs of MA apprentices, ensuring alignment with industry standards and regulatory requirements.
* Coordinate and oversee the recruitment, selection, and onboarding processes for new apprentices, fostering a supportive and inclusive learning environment.
Required Knowledge:
* Knowledge of HIPAA and privacy regulations related to handling confidential staff and patient information.
* Understanding of team supervision, performance management, and staff development best practices.
* In-depth knowledge of medical back-office workflows and procedures, including patient rooming, vital signs, point-of-care testing, immunizations, infection control standards, and documentation requirements.
* Understanding of medical terminology, clinical instruments, common ambulatory procedures, and patient care needs in a primary care setting.
* Familiarity with Medical Assistant scope of practice, certification standards, and regulatory requirements in Washington State, including DOH and WAC guidelines.
* Knowledge of electronic medical records systems (Epic preferred), including charting workflows, encounter documentation, care team tasking, and basic reporting capabilities.
* Understanding of team-based care models in outpatient clinics and the supervisory needs of Medical Assistants and support staff.
* Knowledge of principles of staff development, performance evaluation, and change leadership in clinical settings.
* Awareness of cultural humility, equity, and inclusion practices when working with diverse staff and patient populations.
* Knowledge of effective communication techniques for team facilitation, coaching, and performance-related documentation.
* Understanding clinic inventory and supply chain processes, including ordering cycles, usage monitoring, and cost control strategies.
Required Skills:
* Demonstrated ability to supervise, coach, and support large or dispersed teams (10-25 staff), including performance management and engagement.
* Strong leadership and interpersonal skills to guide, motivate, and develop effective teams across multiple clinical locations.
* Proven ability to lead operational changes, standardize workflows, and implement clinical process improvements.
* Effective verbal and written communication skills, including the ability to lead meetings, conduct trainings, and convey information clearly.
* Proficient with Microsoft Office Suite and other business applications (e.g., Word, Excel, Outlook, Teams, PowerPoint) as well as scheduling tools.
* Strong organizational and time management skills, including the ability to balance long-term planning with urgent operational needs.
* Sound judgment and prioritization skills in high-pressure, fast-paced environments.
Preferred Skills:
* Proficiency using scheduling software or comparable operational tools.
* Experience using electronic medical records (Epic preferred), including navigation and reporting functions.
Required Abilities:
* Ability to build collaborative relationships across teams and matrix departments while maintaining appropriate professional boundaries.
* Ability to handle sensitive conversations with empathy and discretion from a trauma informed lense (TIC), including those involving staff performance or interpersonal concerns.
* Ability to work with individuals of diverse racial, ethnic, cultural, gender, and socioeconomic backgrounds, with demonstrated cultural humility.
* Ability to navigate change, demonstrate resilience, and adapt to evolving priorities, staffing needs, and clinic operations.
* Ability to identify issues, develop solutions, and lead others through problem-solving processes.
Preferred Abilities:
* Ability to supervise across multiple sites or service lines and coordinate among geographically dispersed teams.
Education/Experience Requirements:
* High School diploma or equivalent experience
* Completed an accredited Medical Assistant program
* Active WA state Medical Assistance licensure
* 2 years of clinical experience with required licensure
* 2 years of leadership of Medical Assistants
* Active CPR/BLS
Preferred Requirements:
* Bachelor's degree in healthcare administration, health care, or health sciences
* Relevant health care/leading certifications
* 3 years of clinical experience with required licensure, and 3 years or more of leadership of Medical Assistants.
About Neighborcare Health:
Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.
We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.
Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.
Learn more about us here.
The full job description is available upon request
Customer Service Manager- Corrugated
Service manager job in Olympia, WA
Your Job Georgia-Pacific is seeking a Customer Service Manager to support our Olympia, WA box plant. In this role, you will work directly with the customer account coordinators, general manager, and our sales and operations groups to maintain an uninterrupted order flow to the customer. You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers. Demonstrating a high sense of urgency, economic thinking, organization, and handling multiple competing priorities are key components to success in this role. The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: 1203 Fones Rd SE, Olympia, WA 98501
Anticipated Starting Pay: $34.00-$38.00/hour, non-exempt. This position has a targeted total annual compensation of $85,000 - $105,000, including overtime and incentive compensation.
Schedule: Monday-Friday, with overtime flexibility as needed based on business needs.
Our Team
As a Customer Service Manager, you will play a pivotal role in leading a team of 3-4 customer account coordinators, ensuring a high standard of service excellence. Our Customer Service team plays a vital role in supporting our Georgia-Pacific Corrugated Box Plant located in Olympia. We are committed to delivering exceptional customer service while collaborating closely with our design, sales, and production teams to ensure seamless operations and maximum success. We focus on responsible and innovative problem-solving, meticulous organization, and delivering exceptional customer service results.
What You Will Do
Your primary responsibilities will include resolving complex inquiries with efficiency and professionalism, facilitating phone, email, and chat service requests from our valued customer base, and monitoring the team workload to ensure adequate customer support and adherence to correct procedures.
Develop deep knowledge of the system and business processes. Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
Help with production and scheduling needs in collaboration with the general manager.
Collaborate closely with sales, national accounts, and operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
Standardize processes for onboarding new customers and new items, artwork approval, trial production runs, and price activations. Ensure accuracy in the data and processes and provide final validation.
Act as a liaison between the sales team, customer service, and operations during new business onboarding.
Assist in reviewing, refining, or creating training materials, process flows or change communications.
Process all customer purchase orders for tooling and oversee tooling and freight reimbursement to Georgia-Pacific per customer contracts and agreements.
Evaluate tooling and external manufacturing vendors to optimize cost savings and ensure high service levels.
Maintain customer playbooks, roll stock agreements, and monitor inventory for aging material and demand adjustments.
Maintain primary customer service responsibility for a number of customer accounts as appropriate.
Your role as a Customer Service Manager extends beyond day-to-day operations. We value your expertise and encourage you to identify system and process workflow improvements that enhance the overall experience of our customers and team members.
In conjunction with the plant leadership, you will also be involved in special project requests aimed at improving profitability or efficiency for our area plants. You will help manage the execution of projects by coordinating support teams and developing subject matter expert (SME) groups.
Who You Are (Basic Qualifications)
Minimum 2 years of customer service experience in corrugated manufacturing, general manufacturing, or warehouse orders distribution.
Proficient with Microsoft Office (Outlook, Word, Excel, etc.).
Ability to do lite occasional travel. (1% to 10%)
What Will Put You Ahead
Corrugated industry experience.
Experience using Kiwi, Kiwi FFF, and/or PCS.
Leadership or supervisory experience.
Ability to identify process improvements and work to implement solutions.
Anticipated starting pay: $34.00 to $38.00 hourly, non-exempt.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
#LI-MR
Technology Lead - Java/J2EE/Microservices
Service manager job in Tukwila, WA
Hi, I hope you are doing good. I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further.
Note: Client is willing to Provide the Re-location Assistance.
Role: Technology Lead - Java/J2EE/Microservices
Duration: Full TIme
Location: Tukwila, WA
Qualifications
Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of experience in IT.
Preferred
At least 2 years of hands-on Software Development experience in Java/J2EE platform
• At least 1 year of experience working in Micro Services based architecture.
• Knowledge in Pivotal Cloud Foundry (PCF), No SQL (MongoDB) is a plus
• Knowledge on at least one Relational Databases and ORM technologies
• Experience in designing and developing web/Data Warehouse applications.
• Good working knowledge of OO concepts, Design Patterns, UML.
• Experience in working in Agile and Iterative Development Methodologies
• Experience with continuous integration and build tools such as Ant, Maven, Jenkins, etc.
• Experience with Red hat Linux, Unix or Windows operating systems
• Experience with application performance tuning, debugging and troubleshooting
• Experience in working with Geo-diversified teams
• Excellent Oral and Written communication skills, Customer Interfacing Skills and Documentation Skills
• Ability to communicate complex ideas to technical and non-technical audience
• Participate & drive requirements discussion with end-users/customers
• Guide the development team
• Document requirements
• Develop UI wireframes
• Design and Development of system
• Create Test Plans
• Perform Functional Testing including regression testing
• Prepare build and deployments scripts
• Deployment, Implementation and Post-production support
• At least 2 years of experience in software development life cycle.
• Analytical skills
• Experience and desire to work in a Global delivery environment
Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sr Service Supervisor- Vue25 and Albers Mill
Service manager job in Tacoma, WA
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit *****************
SUMMARY
Vue25 and Albers Mill are proudly owned by ColRich, a family-owned real estate, development, and investment firm. Their focus is to reposition older assets, and offer well designed, affordable, and service centric workforce housing.
Manages and coordinates all technical and mechanical work for a very large property, or multiple properties, to ensure the interior and exterior of buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality as well as meeting budgeted financial and operational goals.
JOB DESCRIPTION
* Manages the completion of all work orders generated from resident requests for service, as well as ensuring routine upkeep on the property is diagnosed and repaired or replaced in accordance with established policies, procedures, safety standards, and code requirements and budgetary requirements.
* Oversees the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, and inspecting completed work.
* Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
* Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
* Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
* Maintains and orders adequate inventory of spare parts and maintenance materials as needed to stay within budgetary guidelines.
* Prepares the maintenance and capital expense budget for the property by analyzing and evaluating financial statements, and accessing operational reports that establish historic and predict performance patterns based on yearly unit inspections.
* Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
* Supports cost-cutting and expense control programs by ensuring parts are repaired when possible rather than replaced. Ensures team is not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
* Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure property compliance.
* Demonstrates customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
#LI-CC1
The hourly range for this position is $38.00 - $44.00.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
* Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
* Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************.
Auto-ApplySupport Services Community Relations Monitor
Service manager job in Seattle, WA
Requirements
Requirements:
Monitoring parking lots and surrounding areas for safety and security.
Receiving training in de-escalation techniques and effectively managing tense situations.
Familiarizing yourself with all safety regulations applicable to our facilities and client care.
Assisting vehicles in entering and leaving the property safely.
Following designated routes to cover community "hot-spots" and maintain a visible presence.
Observing patient behavior and promptly reporting any suspicious activities to supervisors.
Directing clients away from congregating on sidewalks and ensuring compliance with designated smoking areas.
Staying vigilant of client activity within the surrounding community.
Documenting incidents accurately on incident reports.
Maintaining cleanliness by clearing garbage and debris from the parking lot daily and sweeping it monthly.
Occasionally assisting with cleaning tasks inside or outside the building.
Interacting with clients and employees in a therapeutic and constructive manner.
Proficiency in entering timesheets, responding to emails, and creating incident reports in electronic formats.
Flexibility to perform other tasks as assigned by management.
Minimum Qualifications:
High School Diploma/ GED
Must be able to maintain a vigilant presence in designated areas and respond promptly to suspicious activities.
Must be able to document incidents accurately using electronic formats.
Must be able to wear highly visible vest and other safety equipment as required.
Must be courteous and considerate to all clients and staff.
Must be able to project a positive image of THS while enforcing established policies and procedures.
Must be able to use a computer and electronic timesheet.
Must be familiar with Microsoft Word.
Must be able to be trained on HIPAA and 42 CFR part 2 regulations and verbal de-escalation techniques.
We offer the following benefits to full and some part-time staff:
Employer paid medical/dental/vision insurance packages.
Employer paid life insurance
12 accrued vacation days for year one, up to 20 days in subsequent years
12 days sick leave accrual per year
Mental Health Day
1 Personal Day
12 Paid Holidays
Flexible Spending Plan
403(b) Retirement plan
Employee Assistance Program
Training Allowance/License Reimbursement
We are also a Second Chance Employer
Salary Description $23 per Hour
Service Supervisor
Service manager job in Seattle, WA
Job Description
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
DH Pace Company, Inc. in Seattle, WA, is seeking to hire a Service Supervisor who will effectively coordinate field employees in order to provide service to the customer's satisfaction. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker, apply now!
Pay range starting at $29/hr+ based on experience
Job Responsibilities:
Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
Ensure workforce is efficiently managed to minimize negative labor variants
Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies
Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
Fulfill all other duties as assigned by your manager
Other duties as assigned
Job Requirements:
Proven ability to implement process improvements
Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
Ability to effectively communicate with the customer and represent the company in a professional manner
Minimum of 1-3 years of management or leadership experience
Must possess valid driver's license
High School Diploma or GED required; Bachelor's Degree preferred
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
DSHS WSH Psychology Services Supervisor -Psychologist
Service manager job in Lakewood, WA
Western State Hospital (WSH) within the Behavioral Health and Habilitation Administration (BHHA) is seeking a Psychology Services Supervisor to join the team in Lakewood - Pierce County, Washington. This position of Psychology Services Supervisor is a senior leadership position that reports to the Director of Psychology and Rehabilitation at Civil Center of Excellence (CCE) within Western State Hospital (WSH). The Western State Hospital's Civil Center of Excellence is an 11-ward, 287-bed, secure inpatient psychiatric hospital, located within the overall structure of the 745-inpatient facility, in Lakewood, WA.
This position is essential to ensuring patients receive psychological evaluations, assessments, and treatment that are best-practice, evidence-based, and that meet the conditions of participation by the Centers for Medicare and Medicaid Services (CMS). This position fulfills a critical role in promoting patient recovery and transforming lives by overseeing the clinical standards of care delivered by psychology staff. It encourages the participation of every discipline in the resolution of clinical/legal issues as they arise. The position supports the mission, vision, values, and strategic objectives of Western State Hospital.
Pierce County employees are eligible to receive a free ORCA card for transportation use.
Some of what you will do.
* Hire and train new psychology staff and supervise psychologists.
* Ensure psychologists maintain appropriate standards of care, consistent with the Centers for Medicare and Medicaid Services (CMS) and State licensing requirements.
* Provide leadership and clinical support, and direct behavioral plans.
* Establish psychology practice improvement initiatives, develop action plans, track progress, and complete annual assessments.
* Manage and ensure civil commitment and related court processes occur as required.
* Oversee unit psychology quality assurance program.
* Set agendas and lead psychology meetings, participate in the management team/initiatives, and on hospital-wide committees and workgroups.
* Provide organization and clearly articulate the vision of the therapy unit by supporting employees and finding ways to boost morale; encourage employees to speak candidly about solutions they would like incorporated.
Who should apply
Professionals with:
* A PsyD or PhD in psychology from an accredited university.
* And a license to practice as a Psychologist in the State of Washington or eligible to obtain a Washington State license prior to hire.
* And 3 years of applied post-licensure experience and demonstrated psychotherapy, psychological consultation, and psychological assessment skills.
* And 1 year of post-doctoral supervisor experience.
Preferred knowledge, skills, and abilities
* Forensic psychology experience
* Supervisory experience
* Apply and teach evidence-based psychological practices, a core understanding of psychiatric recovery principles.
* Knowledge of the American Psychological Association (APA) Ethical Code
* Ability to work collaboratively and respectfully with diverse staff and patients to accomplish the Center's mission.
Interested? To Apply:
Please complete an application and attach the following:
* A current resume
* Letter of interest, outlining how your qualifications match what we are looking for
* Three professional references with current contact information
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact Grant Grady at *********************** and reference project number 06446.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at **************. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or **************.
E-Verify is a registered trademark of the U.S. Department of Homeland Security
HOSPITAL CENTRAL SERVICES - SUPERVISOR
Service manager job in Seattle, WA
**Harborview Medical Centers Central Distribution** has an outstanding opportunity for a **Supervisor, Materials & Logistics** _WORK SCHEDULE_ Full Time In-Person Mon - Fri 6 am - 2:30pm _DEPARTMENT DESCRIPTION_ UW Medicine Supply Chain Materials & Logistics supports the delivery of high-quality patient care by ensuring the right supplies are available at the right time and place. We are committed to operational excellence, continuous improvement, and fostering a collaborative environment across all entities.
_POSITION HIGHLIGHTS_
+ Reports to the Manager, Materials & Logistics and leads daily operations at the entity level, including distribution, par management, and point-of-use technology.
+ Partners with internal stakeholders and peers across UW Medicine to implement and optimize system-wide supply chain strategies and improvement initiatives.
+ Supervises and develops staff, manages performance reviews, and contributes to budget planning while promoting UW Medicine's Mission and Core Values.
_PRIMARY JOB RESPONSIBILITIES_
+ Lead and support entity-level Supply Chain operations in alignment with UW Medicine's strategy, including standardized receiving, storage, inventory control, and distribution processes.
+ Supervise daily operations and staff, including scheduling, performance monitoring, evaluations, and acting on behalf of the Manager when needed. Recruit, hire, train, and mentor staff to support team development and succession planning.
+ Develop and maintain distribution procedures, systems, and training programs. Coordinate orientation and ongoing education for staff, including system-based training and documentation for the Materials Management Information System.
+ Monitor department KPIs, labor hours, and budget performance. Use analytics and dashboards to optimize inventory management, reduce obsolete stock, and improve replenishment processes.
+ Ensure compliance with Joint Commission, OSHA, and procurement separation of function practices. Maintain clean and organized supply areas and enforce inventory controls aligned with GAAP and UCC standards.
+ Serve as a customer service advocate, responding to requests professionally and efficiently. Conduct rounding of customer units to assess inventory needs and employee performance.
+ Participate in system-wide initiatives, project teams, and professional development activities to enhance supply chain performance and stay current with industry trends.
_REQUIRED QUALIFICATIONS_
+ Completion of a recognized Central Supply Technician course
AND
+ Three years of technical experience involving sterilization of surgical trays, medical supplies, equipment and instruments in a hospital or institution central medical supply unit
OR
+ High school graduation or equivalent
AND
+ Four years of experience processing complex trays of surgical instruments and equipment
OR
+ An equivalent of education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
**Compensation, Benefits and Position Details**
**Pay Range Minimum:**
$77,112.00 annual
**Pay Range Maximum:**
$107,124.00 annual
**Other Compensation:**
-
**Benefits:**
For information about benefits for this position, visit ******************************************************
**Shift:**
First Shift (United States of America)
**Temporary or Regular?**
This is a regular position
**FTE (Full-Time Equivalent):**
100.00%
**Union/Bargaining Unit:**
Not Applicable
**About the UW**
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
**Our Commitment**
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** .
To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Corporate Services Supervisor
Service manager job in Lynnwood, WA
Corporate Services Supervisor
Status: Non-exempt, Full-Time
Budgeted Department Name: Corporate Services
Budgeted Dept Number:
801
Reports To Title: Group Manager, Customer Care Operations
Hours: Monday - Friday, On-site
Wage Range: $21.46 - $26.20 per hour plus bonus incentive
Benefits: Medical, Dental, Vision, stock purchase program, 401k, product discount
POSITION PURPOSE
To train, develop, support, and oversee the Corporate Services Team. Be a point of contact for customers, vendors and employees. To maintain excellent customer service to all persons and groups both inside and outside the organization.
PRINCIPAL ACCOUNTABILITIES
Overall management of Corporate Services Team, which includes interviewing, onboarding, termination, and periodic reviews
Oversees development and training of Corporate Services Team
Reception desk customer care, to include answering a multi-line phone, directing or assisting callers, assisting home office guests, and acting as a reliable resource for home office staff needs
Maintain an understanding of the Zumiez organization and its structure, departments, policies, brand elements, and cultural values
Supports the Executive Liaison as back up support when needed, which may include booking travel, communications, meeting coordination, and board meeting support
Supports home office event planning team (Employee Relations 885); including ZHOT, Hi-5, Summer Shindig, Holiday Makers Market, and other non-HR related events or meetings.
Miscellaneous home office assistance on an as-needed basis, to include printing, booking travel, assisting with national event preparations, special mailing requests, etc.
Home Office communications for general information and updates
Coordinates employee special events such as blood drives and sample giveaways
Assists store employee callers with issues and emergency needs
Manages the relationship with printing company for business cards and letter head
Supports Customer Care during peak seasons and as needed, with customer tickets and fulfilling sticker request mailings
Leads a welcoming and friendly culture at the front desk, greeting everyone
Supports the Facilities Team with emergency drills and participates in CPR training
MINIMUM QUALIFICATIONS
5 years experience in administrative role preferred
Solid understanding of Zumiez policies, procedures and operations as it pertains to stores and home office
Experience in decision making, problem solving and negotiating skills
Excellent customer service, oral and written communication skills
Proven record of strong attention to detail and accuracy. Ability to organize and prioritize multiple tasks; to work in a dynamic, fast paced environment
Ability to interact effectively with different personality styles; must possess confidence in communication style. Comfortable interacting with the Executive Team and North American Senior Leadership Team
Ability to maintain confidence and composure during challenging situations and urgent needs or requests
Event planning experience
PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to sit at workstation in an office environment for extended periods of time and work on a PC without limitations
Ability to move about, sit, bend, and squat in an office environment in order to keep the office organized, access equipment and supplies
Supervisor Rehabilitation Services
Service manager job in Everett, WA
The Supervisor is responsible for the supervision of Providence Regional Medical Center Everett Rehab, both Outpatient and Acute. The primary role is to develop and lead staff, maximizing the productivity of the department. This position will coordinate and monitor all therapy activities and supplies, supervise staff, lead and participate in therapy programs. Assists in budget and ongoing DOH and Joint Commission surveys.
Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
_Providence Regional Medical Center Everett received the HealthGrades Distinguished Hospital Award for Clinical Excellence four years in a row._
Required qualifications:
+ Bachelor's Degree in Physical Therapy, Occupation Therapy, Speech Language Pathology.
+ Washington Occupational Therapist License or
+ Washington Physical Therapist License upon hire or
+ Washington Recreational Therapist Registration upon hire or Washington Speech Language Pathologist License upon hire.
+ National Provider BLS - American Heart Association upon hire.
+ 2 years of Adult rehabilitation in acute and/or outpatient practice setting - combination of clinical and supervisory experience.
Preferred qualifications:
+ Progressive responsibility for and experience with OT, PT and SLP in adult rehabilitation, with supervisory/leadership experience.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence has been serving the Pacific Northwest since 1856 when Mother Joseph and four other Sisters of Providence arrived in Vancouver, Washington Territory. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In western Washington, Providence provides care throughout the greater Puget Sound from Snohomish County to Lewis County.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.
Requsition ID: 399405
Company: Providence Jobs
Job Category: Rehabilitation
Job Function: Clinical Care
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 3002 ACUTE REHAB WA PRMCE COLBY
Address: WA Everett 1321 Colby Ave
Work Location: Everett Medical Ctr Colby-Everett
Workplace Type: On-site
Pay Range: $61.73 - $97.45
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Auto-ApplyTechnology Lead - Java/J2EE/Microservices
Service manager job in Tukwila, WA
Hi, I hope you are doing good. I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further.
Note: Client is willing to Provide the Re-location Assistance.
Role: Technology Lead - Java/J2EE/Microservices
Duration: Full TIme
Location: Tukwila, WA
Qualifications
Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of experience in IT.
Preferred
At least 2 years of hands-on Software Development experience in Java/J2EE platform
• At least 1 year of experience working in Micro Services based architecture.
• Knowledge in Pivotal Cloud Foundry (PCF), No SQL (MongoDB) is a plus
• Knowledge on at least one Relational Databases and ORM technologies
• Experience in designing and developing web/Data Warehouse applications.
• Good working knowledge of OO concepts, Design Patterns, UML.
• Experience in working in Agile and Iterative Development Methodologies
• Experience with continuous integration and build tools such as Ant, Maven, Jenkins, etc.
• Experience with Red hat Linux, Unix or Windows operating systems
• Experience with application performance tuning, debugging and troubleshooting
• Experience in working with Geo-diversified teams
• Excellent Oral and Written communication skills, Customer Interfacing Skills and Documentation Skills
• Ability to communicate complex ideas to technical and non-technical audience
• Participate & drive requirements discussion with end-users/customers
• Guide the development team
• Document requirements
• Develop UI wireframes
• Design and Development of system
• Create Test Plans
• Perform Functional Testing including regression testing
• Prepare build and deployments scripts
• Deployment, Implementation and Post-production support
• At least 2 years of experience in software development life cycle.
• Analytical skills
• Experience and desire to work in a Global delivery environment
Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Support Services Community Relations Monitor
Service manager job in Seattle, WA
Job DescriptionDescription:
Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines:
Fighting the region's opioid epidemic
Providing behavioral health support for those experiencing homelessness
Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care
Specialists in serving the needs of the BIPOC and LGBTQIA communities
We are hiring for a proactive Community Liaison / Client & Facility Monitor who will be located at our Shoreline location. This person will ensure the safety and security of our location by monitoring our parking lots and surrounding areas. With de-escalation techniques, you'll assist with guiding vehicles, and report suspicious behavior. Your attention to detail and therapeutic approach will foster constructive interactions. This is an in-person position, Monday-Friday, 5:30-2:00, paying $23/hr.
Requirements:
Requirements:
Monitoring parking lots and surrounding areas for safety and security.
Receiving training in de-escalation techniques and effectively managing tense situations.
Familiarizing yourself with all safety regulations applicable to our facilities and client care.
Assisting vehicles in entering and leaving the property safely.
Following designated routes to cover community "hot-spots" and maintain a visible presence.
Observing patient behavior and promptly reporting any suspicious activities to supervisors.
Directing clients away from congregating on sidewalks and ensuring compliance with designated smoking areas.
Staying vigilant of client activity within the surrounding community.
Documenting incidents accurately on incident reports.
Maintaining cleanliness by clearing garbage and debris from the parking lot daily and sweeping it monthly.
Occasionally assisting with cleaning tasks inside or outside the building.
Interacting with clients and employees in a therapeutic and constructive manner.
Proficiency in entering timesheets, responding to emails, and creating incident reports in electronic formats.
Flexibility to perform other tasks as assigned by management.
Minimum Qualifications:
High School Diploma/ GED
Must be able to maintain a vigilant presence in designated areas and respond promptly to suspicious activities.
Must be able to document incidents accurately using electronic formats.
Must be able to wear highly visible vest and other safety equipment as required.
Must be courteous and considerate to all clients and staff.
Must be able to project a positive image of THS while enforcing established policies and procedures.
Must be able to use a computer and electronic timesheet.
Must be familiar with Microsoft Word.
Must be able to be trained on HIPAA and 42 CFR part 2 regulations and verbal de-escalation techniques.
We offer the following benefits to full and some part-time staff:
Employer paid medical/dental/vision insurance packages.
Employer paid life insurance
12 accrued vacation days for year one, up to 20 days in subsequent years
12 days sick leave accrual per year
Mental Health Day
1 Personal Day
12 Paid Holidays
Flexible Spending Plan
403(b) Retirement plan
Employee Assistance Program
Training Allowance/License Reimbursement
We are also a Second Chance Employer
Hospital Central Services - Supervisor
Service manager job in Seattle, WA
**UW MEDICINE - NORTHWEST SUPPLY CHAIN MANAGEMENT** has an outstanding opportunity for a **HOSPITAL CENTRAL SERVICES SUPERVISOR** **WORK SCHEDULE** Full Time In-Person Day Shift HIGHLIGHTS** - Reports to the Program Operations Manager of Materials & Logistics and leads daily operations at the entity level, including distribution, par management, and point-of-use technology.
- Partners with internal stakeholders and peers across UW Medicine to implement and optimize system-wide supply chain strategies and improvement initiatives.
- Supervises and develops staff, manages performance reviews, and contributes to budget planning while promoting UW Medicine's Mission and Core Values.
**PRIMARY RESPONSIBILITIES:**
- Lead and support entity-level Supply Chain operations in alignment with UW Medicine's strategy, including standardized receiving, storage, inventory control, and distribution processes.
- Supervise daily operations and staff, including scheduling, performance monitoring, evaluations, and acting on behalf of the Manager when needed. Recruit, hire, train, and mentor staff to support team development and succession planning.
- Establishes methods and work performance standards and implements policies and procedures to ensure compliance for audit and review.
- Develop and maintain distribution procedures, systems, and training programs. Coordinate orientation and ongoing education for staff, including system-based training and documentation for the Materials Management Information System.
- Monitor department KPIs, labor hours, and budget performance. Use analytics and dashboards to optimize inventory management, reduce obsolete stock, and improve replenishment processes.
- Ensure compliance with Joint Commission, OSHA, and procurement separation of function practices. Maintain clean and organized supply areas and enforce inventory controls aligned with GAAP and UCC standards.
- Serve as a customer service advocate, responding to requests professionally and efficiently. Conduct rounding of customer units to assess inventory needs and employee performance.
- Participate in system-wide initiatives, project teams, and professional development activities to enhance supply chain performance and stay current with industry trends.
- Recommends changes in budget such as staffing needs and supply requisition for departmental operational supply needs.
May perform the duties of a Materials Handler II or III as needed and perform other related duties as required, including receiving, dispatch and supply chain tech workflows
**REQUIREMENTS:**
Completion of a recognized Central Supply Technician course AND three years of technical experience involving sterilization of surgical trays, medical supplies, equipment and instruments in a hospital or institution central medical supply unit
OR
High school graduation or equivalent AND four years of experience processing complex trays of surgical instruments and equipment
OR
Equivalent education/experience
**Compensation, Benefits and Position Details**
**Pay Range Minimum:**
$77,112.00 annual
**Pay Range Maximum:**
$107,124.00 annual
**Other Compensation:**
-
**Benefits:**
For information about benefits for this position, visit ******************************************************
**Shift:**
First Shift (United States of America)
**Temporary or Regular?**
This is a regular position
**FTE (Full-Time Equivalent):**
100.00%
**Union/Bargaining Unit:**
Not Applicable
**About the UW**
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
**Our Commitment**
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (*********************************************************************************************************************** .
To request disability accommodation in the application process, contact the Disability Services Office at ************ or ********** .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (********************************************************* .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.