Service manager jobs in Chesapeake, VA

Retail Multi-Unit Manager Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. The Retail Multi-Unit Manager provides operational leadership at Norfolk International Airport - supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for cleanliness, staffing, operational readiness and financial performance by holding management accountable for results. Salary Range: $62,780 - $76,000 Key Responsibilities: Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures. Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability. Oversee planned maintenance and address repair needs promptly to maintain operational standards. Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone. Hold management accountable for onboarding/offboarding processes and compliance with training requirements. Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams. Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions. Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures. Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores. Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss. Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms. Monitor and maintain retail equipment; schedule routine service and repairs as needed. Drive adoption of new retail technologies to improve efficiency and customer experience. Maintain working knowledge of brand standards, lease agreements, and landlord relations. Implement marketing programs and promotional activities; ensure compliance with brand campaigns. Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders. Ensure compliance with all federal, state, and local safety and health standards. Train managers and staff on wellness protocols and safety procedures; maintain audit readiness. Qualifications: Bachelor's degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement). Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles. Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts. Technical Skills Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools. Strong knowledge of inventory management, planogram execution, and visual merchandising standards. Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics. Familiarity with category management, retail space optimization, and seasonal merchandising strategies. Competencies Operational Leadership: Drives execution across multiple stores to achieve financial and service goals. Financial Acumen: Interprets P&L and KPIs to deliver sustainable growth and profitability. People Development: Builds positive work environments through coaching, mentoring, and leadership. Customer Focus: Ensures superior service and brand compliance across all locations. Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues. Change Leadership: Champions technology adoption and process improvements to enhance efficiency. Schedule & Reporting Reports directly to the Senior Director or Director of Operations. Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight. Weekend and holiday availability required based on business needs. Regular on-site presence across store locations to maintain standards and engage leadership teams. Please Apply: ***************************************************************************************

WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth. WHAT YOU'LL DO: Drive results through delivering an elevated customer experience Lead and execute key opening and closing duties and operational tasks. Demonstrate flexibility and desire for individual growth in a fast-paced store environment Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques. Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence. Build a client book through establishing client relationships to drive additional traffic and create client engagement Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 3+ years of relevant retail management experience WE'D LOVE TO SEE: A self-starter with the ability to mentor and continue to develop personal leadership qualities Energetic, motivated and engaging; a true brand ambassador with a love for fashion Knowledge of clienteling with the ability to build lasting customer relationships Customer service obsessed; ability to sell with a passion for styling and love for fashion Technologically savvy individual with an entrepreneurial spirit THE BENEFITS Cross-Brand Discount Flexible schedule Internal mobility across Versace, Jimmy Choo and Michael Kors Exclusive Employee Sales Clothing Allotment The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.

Retail Store Manager A famous luxury accessories brand is looking for a Store Manager to join the team! The ideal candidate would be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be able to assign duties to relevant employees in order to maintain the function of the store. Responsibilities Manage daily operations of business and ensure sales goals are met Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in store marketing Assigns duties to relevant employees Conduct hiring and onboarding of new employees Ensure adherence to health and safety regulations Track and manage inventory at store Qualifications 3 - 5 years of retail and retail management experience Demonstrated ability to train employees and be an effective salesperson Strong customer service, management and communication skills

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. FT Customer Service Manager Trainee (H) Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Skills Required: * High school diploma required * Associate degree required; bachelor's degree preferred in Business Administration, Operations Management, or related field * Minimum two years of customer service, parts, or warranty experience * Minimum two years working with computers, accounting & data base software * Marine industry or boat manufacturing experience strongly preferred Basic Function: The basic functions of the PARTS, CUSTOMER SERVICE-WARRANTY MANAGER are to: * Handle all customer service and other related activities pertaining to the efficient administration of the company warranty program * Responsible for the administration of the company's warranty program with regard to approval of dealer warranty claim forms, and subsequent manufacturer rebilling * Preparing invoices for retail customers and dealers * Handle all customer service calls and emails for retail customers and dealers Job Tasks: The job tasks of a PARTS-CUSTOMER SERVICE-WARRANTY MANAGER shall consist of, but not be limited to, the following: * Handles all warranty related activities in an accurate, professional and timely manner * Works with Upper Management to ensure customer inquiries and complaints are handled satisfactorily * Performs accurate accounting of all monies involved in warranty administration * Place purchase orders with vendors as required in an accurate and timely manner * Complete sales orders in an accurate and timely manner Job Requirements: EDUCATION * High school diploma required * Associate degree required; bachelor's degree preferred in Business Administration, Operations Management, or related field EXPERIENCE * Minimum two years of customer service, parts, or warranty experience * Minimum two years working with computers, accounting & data base software PHYSICAL REQUIREMENTS * Must be in good physical health, have good vision and cannot be colorblind * Must have a full range of bodily motion * Must be able to lift bulky objects that sometimes exceed 30 pounds in weight above the waist MENTAL REQUIREMENTS * Must be able to read, write, and speak well in the English language * Must be able to perform basic mathematical calculations in an accurate manner * Must have good short and long-term memory

Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(Customer Service) Excellent Customer service with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning. Must possess the ability to sit and/or stand for extended periods of time as required. Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks. Candidate needs to be able to lift up to 50 pounds. Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation. employee will be working the same schedule as the employee's in the department: Additional overtime hours may be needed with little to no notice depending on the work flow. Responsibilities: Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor. Assisting in the mail room sorting mail as needed and delivering the mail throughout the department. Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor. Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved. employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's. Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them. Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found. Thanks , Asma Khan Suri Additional Information All your information will be kept confidential according to EEO guidelines.

Are you a successful Service Manager or an experienced Service Advisor who is ready for the next level? The Virginia Peninsula's Casey Auto Group is growing and we are looking for the best in fixed operations. Current Franchises include Chevrolet, Honda, Toyota, Subaru, VW, BMW and KIA. Qualified candidates will have a proven track record of great CSI, be relentlessly positive, organized, process oriented and have experience operating or working as a member of a profitable service department. Our Auto Group is located in the temperate coastal region of southern Virginia between numerous beaches, the Historic Triangle and the beautiful Chesapeake Bay, a wonderful place to live and work. The Family-owned Casey Auto Group has been part of the Peninsula community since 1958 with a well-established brand, loyal market share and great franchise partners. What we offer: Competitive Pay Plan (Up to $200,000) Medical: HDHP & PPO Dental & Vision Insurance FSA/HSA/LPFSA Prescription Drug Coverage HealthJoy App- Company paid Healthcare navigation tool EAP: Employee Assistance Program Life Insurance - Guaranteed Issue- Employee paid & Employer paid upon eligibility Short- and Long-Term Disability Legal Resources Coverage & ID Protection Vacation and Holidays 401(k) with Employer Contribution upon eligibility Discount memberships to OneLife & YMCA athletic facilities Employee Referral Bonus Programs Employee parts & service discounts Responsibilities: Ensure customers receive prompt, courteous, and effective service Serve as a liaison between technicians and customers Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer Manage and hire technicians and service advisors Interview and make new hires Distribute work between technicians Prioritize required services Ensure customers have a positive dealership experience Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled Spend quality time building relationships with the customers Requirements: A minimum of four years experience in a high volume service department. Reynolds and Reynold knowledge a plus. Top candidates will be CSI oriented, technology proficient with a great can-do attitude and a strong drive for excellence. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / Customer Service: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking. We are seeking highly motivated customer service and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customer service skills and are able to multitask that would be a huge plus! All Employees Enjoy: Employee meal discount program An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen Full Time Employees Enjoy: Paid Vacation Paid Holidays Health Insurance Customer Service and Kitchen Staff considered full time after a year of averaging over 30 hours per week. Retirement plans available to qualified employees please inquire if interested. DQ operators have been providing consumers with crave-satisfying treats and food since 1940. Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads. Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans. We are an Equal Opportunity Employer!

Portsmouth, VA IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods. Our Team: We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for: Smart people with a passion for technology Ability to solve challenging business problems Self-directed professionals Hunger to continually learn and grow *This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs. Responsibilities: Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and mac OS platforms Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures Maintaining compliance with role-based access control (RBAC) and acceptable use policies Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments Participating in or supporting shift-based or on-call operational schedules, as required. k. Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices Requirements: Associate's degree in an IT related field required/Bachelor's degree preferred Four (4) years of experience in a similar role CompTIA Security+ certification required Active Security clearance required Desired Skills: CompTIA A+ certification ITIL v4 Foundation certification Microsoft 365 Fundamentals certification (MS-900) Microsoft Azure Fundamentals certification (AZ-900) IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation. #clearance

Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect? Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake. The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake. Duties include but not limited to: * Supervises a team of Family Services Specialists and Human Services Assistants; * Sets and enforces objectives for quality and quantity of work performed by the team; * Evaluates social service programs and budgets; * Applies appropriate human resource practices in the supervision of employees; * Establishes and maintains good working relationships with others; * Recommends policy changes based on evaluation of program effectiveness; * Deals with difficult or dangerous cases; * Interprets social service programs for other agencies and to the public; * Participates in community planning and development of new resources; * Complete hiring and annual performance appraisals; * Work in collaboration with law enforcement and emergency response personnel; After normal business hours supervisory coverage on a rotating basis ESSENTIAL TASK * Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination. * Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress. * Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents. * Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable. * Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility. * Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed. * Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information. * Serves as information resource for clients/residents, students, and professionals. * Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications. * Serves as emergency duty on-call Supervisor. * Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills. * Performs other related duties as assigned. The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks. Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below: 1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content. 2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area. To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area. SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards. EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience. SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies. Preferred Qualifications * Supervisory experience or experience in the leadership role * Four years of Child Protective Services or Child Welfare Program experience * Willingness to assist in training new employees and complete field work in the community * Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare * OASIS system application knowledge * Case review experience * Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits

Business Manager S&K Sales Co., a family-owned Military Resale Broker, is looking to fill a business manager position. This position is charged with achieving company sales goals and objectives as well as those of the assigned manufacturer portfolio. The ideal candidate is a strategic thinker with a proven track record of success in the consumer products industry, a passion for innovation, and a commitment to delivering exceptional results. Job Responsibilities: Develop and implement strategic plans to drive growth and profitability. Execute key initiatives, including marketing campaigns and sales strategies. Develop and present business and category reviews by using category management principles to analyze market trends, consumer insights, and competitive landscapes, identifying growth opportunities. Manage budgeting, forecasting, inventory, and financial performance. Build and maintain strong relationships with key customers, suppliers, and partners to drive business development and expansion. Monitor and evaluate the performance of product lines, identifying areas for improvement and implementing corrective actions as needed. Facilitating communication and collaboration across different departments and levels of the organization. Providing regular updates to senior management and stakeholders on business performance and strategic initiatives. Addressing challenges and resolving conflicts that arise by employing critical thinking and analytical skills to develop creative solutions to complex problems. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Experience in business management roles with the consumer products. Strong strategic planning and analytical skills, with the ability to translate market insights into actionable business plans. Excellent communication skills, with the ability to influence cross-functional teams and build strong relationships with internal and external stakeholders. Proven ability to thrive in a fast-paced, dynamic environment, with a results-oriented mindset and a commitment to excellence. S&K Sales Co. is proud to be an Equal Opportunity Employer NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Join Our Team as a Service Supervisor in Hampton, VA! Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance in Hampton, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts for our Hampton property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.

Working Title Director of Auxiliary Services Position Number GA292 FLSA Exempt Appointment Type Full Time Sensitive Position No Sensitive Position Statement A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position. Campus Security Authority Yes Campus Security Authority Statement This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities." A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority. Designated Personnel Yes Designated Personnel Statement This position could potentially be required to work (depending on the event) during an emergency closing. Statement of Economic Interest Yes Statement of Economic Interest Statement This position does require a Statement of Personal Economic Interest. Restricted Position Yes Restricted Position Statement A restricted position would be subject to availability of funding. This is a restricted position. Chief Objective of Position The Director of Auxiliary Services serves as a key member of the Auxiliary Services leadership team, providing strategic and operational oversight across a broad portfolio of services that enhance the student, faculty, staff, and visitor experience at Christopher Newport University (CNU). This position also serves as the University's Parking Director, responsible for planning, managing, and enforcing all campus parking and transportation operations. Reporting to the Executive Director of Auxiliary Services, the Director will support the effective delivery of dining, retail, vending, campus card, event support, and other auxiliary programs, while directly leading the parking and transportation function. The role requires a collaborative, customer-focused leader who can balance operational efficiency with the mission of creating a welcoming and service-oriented campus environment. The Director of Auxiliary Services will be someone who works with strong commitments to professionalism, excellence in customer service, and a "Students First" philosophy and approach to work, as well as with a high degree of accuracy and attention to detail. Work Tasks * Provides support to the Executive Director for Auxiliary Services in managing Parking and Auxiliary Services operations and works to assure high quality and excellence in these operations, based upon best practices in operations within institutions of higher education across the nation. * Works with the Executive Director for Auxiliary Services and/or others as designated by the Executive Director for Auxiliary Services in presenting budget requests and in monitoring budgets, including operating budgets, as well as budgets for capital improvement and renovation projects in areas of assigned responsibilities. * Provide leadership and oversight for multiple auxiliary units, to include, but not limited to, auxiliary Recruitment/Onboarding, Auxiliary Services risk management, parking, by ensuring operational excellence, fiscal responsibility, and outstanding customer service. Overseeing the creation and execution of Standard Operating Procedures consistent with the University's Strategic Compass. * Assist the Executive Director in planning, implementing, and assessing Auxiliary Services that support the University's mission and The Strategic Compass. * Works with auditors and provides data to auditors as required for audits and prepares management responses to audit recommendations and findings for assigned areas of responsibility, for review and approval by the Executive Director for Auxiliary Services. * Prepares written procedures and monitors work processes to assure compliance. Provides overall business, administrative, financial management, and operations support to the Executive Director for Auxiliary Services in directing the operations in Parking Services. * Serve as the University's Parking Director, overseeing all aspects of parking operations, policy development, enforcement, and appeals. * Support the development of contracts, vendor relationships, and service-level agreements across for Parking Services. Serves as contract administrator for contractual partner(s), as assigned. * Partner with campus stakeholders to enhance the student and visitor experience through innovative services and technology especially in Parking Services. Facilitates communication to the Campus Community on matters pertaining to Parking Services and addresses customer service issues with students, faculty, staff, and visitors of the University, as well as maintains positive business relationships with vendors and contractors. * Works closely with other campus constituents in managing/coordinating parking support for a wide variety of special University events, including but not limited to Athletics events, Ferguson Center for the Arts events, Admission events, etc. Closely monitors University events calendars and maintains a related centralized calendar of events for which Parking Services support is necessary. Ensures that appropriate staff and/or contractor personnel are scheduled accordingly to provide the necessary support. * Develop and manage the annual parking budget, ensuring compliance, efficiency, and fiscal sustainability. * Oversee the issuance of permits, citation management, and customer service functions related to parking. * Analyze parking utilization, anticipate future needs, and implement strategies to optimize available resources. * Collaborate with University Police, Facilities, and Student Affairs to ensure safe, accessible, and well-managed and maintained parking and transportation systems. * Lead and supervise staff, fostering a culture of accountability, teamwork, and service. * Prepares, and/or reviews and analyzes reports pertaining to the financial and operating performance, including but not limited to, revenues and expenses. * Provides management, training, and supervision of assigned personnel. Works to assure accuracy in all cash handling and record keeping within assigned areas of responsibility. * Provides development, support, and monitoring of internal controls in the effective management of administrative/business processes of Parking Services operations, adheres to and maintains appropriate internal controls pertaining to, but not limited to, budgets and expenditures, adhering to applicable payroll and personnel policies and procedures, tracking of moveable property or equipment, maintaining appropriate controls regarding Banner system and parking management system access, maintains physical security of assigned building areas, assuring business use of University property, and follows appropriate procedures for termination clearance of any employees in assigned areas of supervision, terminating their employment from the University. * Works to develop operational goals and metrics for effective measurement, monitoring, and accountability of accomplishments within Parking Services and provides associated reports to the Executive Director for Auxiliary Services. * Assists with the development, implementation, and reporting of outcomes assessments for Parking Services operations in accordance with schedules established by the University Assessment Office. Assists in formulating outcomes and related assessments targeted at operational improvements within Parking Services. * Maintains familiarity with applicable laws, rules, and regulations of the federal government, the Commonwealth of Virginia, the University's Board of Visitors, and of Christopher Newport University. * Develops and maintains positive and professional customer service and relations within the Auxiliary Services, as well as with all constituencies to include students, faculty, employees/staff, and guests of the University. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the "Students First" philosophy and values at CNU. * This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities." A CSA is required to immediately report any crime that is reported to her or him to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority. * Maintains lists of staff members who are designated as Campus Security Authorities (CSAs) and works to ensure they maintain compliance with the associated annual training and reporting requirements of the Clery Act. * This position is designated as a "responsible employee" who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty. * This position is a "designated position" meaning this position could potentially be required to work (depending on the event) during an emergency closing. * Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision. * Ensure employees under your supervision are trained in safety standards and procedures for their positions. * Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines. * Maintains familiarity and/or compliance with procurement regulations of the Commonwealth of Virginia and Christopher Newport University, including the eVA system and Small Purchase Procurement Card requirements, as applicable. * Occasionally works on nights and weekends in performance of duties. * Performs other duties as assigned. Knowledge, Skills, Abilities (KSA's) related to position * High levels of skill in personal and professional integrity. * High levels of skill in accuracy and attention to detail. * Exceptional interpersonal and customer service skills, excellent verbal and written communications skills, the ability to function well with deadlines and to manage multiple priorities with competing timelines required. * The ability to work on multiple projects simultaneously and to work well under limited time constraints is required. Required Education Master's degree or Bachelor's degree with experience that equates to an advanced degree. Additional Consideration - Education Training or professional development directly applicable to managing or directing Auxiliary Services operations in a government, college or university setting preferred. Experience Required Closely related operational experience, or other applicable and transferable business/operations experience, with a proven record of success in leadership responsibilities in managing or directing Parking Services functions, or in closely equivalent business/operations required. Additional Consideration - Experience * Progressively responsible experience in managing or directing multiple employee operations, including contract administration and direct supervision of staff in a government, college or university setting is strongly preferred. * Experience in developing and evaluating requests for proposals and in developing metrics and/or outcomes assessments preferred. Experience, as described below, is also preferred. This is an excellent career opportunity for consideration by candidates who: - Have experience in a current or previous manager or assistant/associate director position, or a closely related field * Are interested in making a progressive career step to become the Director of Auxiliary Services at CNU - Have responsibilities commensurate with the Director of Auxiliary Services position at CNU, in a college or university setting of similar size and scope; or in a closely related field, with similar capacity of size and scope of responsibilities, interested in transitioning to CNU, if selected. Salary Information Commensurate with Education and Experience. CNU Information Christopher Newport University is anchored in excellence, and that is reflected in our ranking as the #1 regional public university in Virginia and #3 among regional public universities in the South. We are an inclusive and kind community, founded on our shared values of honor, scholarship, service and leadership. We offer an outstanding liberal arts education provided by dedicated, gifted teacher-scholars who are supported by a compassionate team of faculty and staff. Our 4,500 undergraduate and graduate students pursue more than 90 areas of study, as they live and learn on a largely residential campus. CNU's on-campus performing and visual arts centers offer Broadway shows, world-class performances, engaging exhibitions, transformative lectures and classes, and more. Our athletics program is the winningest at any level in Virginia. Christopher Newport University is in the heart of Newport News, a vibrant city with breathtaking scenery and unique experiences. The city and region offer affordable neighborhoods, local and name-brand shops, diverse dining options, local parks and water access, and fun recreational opportunities. Whatever your interests and goals, you belong at CNU! For further details and information about Christopher Newport, visit cnu.edu. Is this position telework eligible? No Telework Eligibility Disclaimer Posting Detail Information Posting Number AP427P Number of Vacancies 1 Posting Date 10/01/2025 Review Begin Date 10/21/2025 Application Instructions Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application. This position will be posted until filled, however for priority consideration, please apply by 10/21/2025. Search finalists are required to complete a CNU sponsored background check. Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling **************. Quick Link for Internal Postings *********************************** EEO/Diversity Statement(s) Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity. Notice of Non-Discrimination & Title IX Policy Statement

Job Description Supervise the day to day operations of Day Services. Responsible for supervising and assuring proper staffing patterns by reviewing staff schedules to ensure coverage of clients, staff training and any other staffing issues relating to the direct supervision of staff. Completing Intakes, ISPs and quarterly reports. Overall responsibility of activity planning and community outings.

Target Hiring Range: $43,916. 40 - $49,905. 00 Based on Experience

Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. General Work Tasks (Illustrative Only) - Supervises Family Services Specialists, assistants and others; Sets and enforces objectives for quality and quantity of work performed by unit; Evaluates social service programs and program budgets; Applies appropriate human resource practices in the supervision of staff; Establishes and maintains good working relationships with others; Recommends policy changes based on evaluation of program effectiveness; Deals with difficult or dangerous cases; Interprets the program to other agencies and to the public; and Participates in community planning and development of new resources, jobs and community work sites. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable. Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening. Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position. Equal Opportunity Employer

Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. General Work Tasks (Illustrative Only) - Supervises Family Services Specialists, assistants and others; Sets and enforces objectives for quality and quantity of work performed by unit; Evaluates social service programs and program budgets; Applies appropriate human resource practices in the supervision of staff; Establishes and maintains good working relationships with others; Recommends policy changes based on evaluation of program effectiveness; Deals with difficult or dangerous cases; Interprets the program to other agencies and to the public; and Participates in community planning and development of new resources, jobs and community work sites. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable. Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening. Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position. Equal Opportunity Employer

IT Service Desk Lead Portsmouth, VA IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods. Our Team: We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for: Smart people with a passion for technology Ability to solve challenging business problems Self-directed professionals Hunger to continually learn and grow *This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs. Responsibilities: Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and mac OS platforms Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures Maintaining compliance with role-based access control (RBAC) and acceptable use policies Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments Participating in or supporting shift-based or on-call operational schedules, as required. k. Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices Requirements: Associate's degree in an IT related field required/Bachelor's degree preferred Four (4) years of experience in a similar role CompTIA Security+ certification required Active Security clearance required Desired Skills: CompTIA A+ certification ITIL v4 Foundation certification Microsoft 365 Fundamentals certification (MS-900) Microsoft Azure Fundamentals certification (AZ-900) IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation. #clearance

Join Our Team as a Senior Service Supervisor at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA! Thalhimer is seeking a motivated and skilled Senior Service Supervisor to oversee apartment maintenance at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.