We are looking for a Service Scheduling & Support Supervisor to lead a team in coordinating efficient, high-quality service operations. This hands-on role oversees scheduling, team workflows, and customer support, ensuring our technicians are deployed effectively and our customers receive an exceptional experience. If you are organized, detail-oriented, and enjoy guiding a team to operational success, we want to hear from you.
Position Summary
The Service Scheduling & Support Supervisor leads scheduling and service support operations for a nationwide field service team. This role oversees the coordination of 20+ technicians supporting 2,000+ service appointments annually, with a strong focus on routing optimization, customer experience, and operational efficiency across multi-state territories.
Partnering closely with the Service Director, this position provides hands-on leadership, process improvement recommendations, and escalation support to ensure high-quality service delivery. Expertise in Salesforce Field Service or comparable field servicemanagement platforms is critical to success in this role.
Key Responsibilities
Lead, train, and supervise Scheduling Coordinators and Service Support Specialists
Oversee daily scheduling, routing, and technician calendar management for a nationwide operation
Optimize routing and logistics for multi-state technician coverage
Serve as an escalation point for complex customer issues and service concerns
Partner with leadership to identify and resolve scheduling, process, and operational challenges
Support contractor coordination, documentation, and compliance (SOWs, SOPs, AARs, COIs)
Ensure accurate customer communication, service confirmations, and technician notes
Maintain confidentiality and support safety and compliance initiatives
Requirements
Qualifications
High school diploma or equivalent (required); Associate's degree (preferred)
Customer service and customer relations experience
Experience with Salesforce Field Service or similar field servicemanagement systems
Experience working with field service scheduling, routing, and logistics for high-volume, multi-state operations or similar field service logistical support
Communication, organizational, and leadership skills
Proficient with CRM systems and standard business software
Additional Requirements
Ability to work independently in a fast-paced environment
Strong attention to detail and problem-solving skills
Willingness to travel as needed
$41k-67k yearly est. 2d ago
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Mgmt Consulting Senior Manager
Accenture 4.7
Service manager job in California, MO
We are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: **********************
Role Overview:
We are seeking a highly skilled and strategic leader with deep expertise in B2B Sales Transformation within High Tech + Software & Platform Industries. This person will have expertise to both Sell and Deliver B2B Sales Transformation, experience across the entire Lead-to-Order process, sales process optimization, cross-sell, upsell, renewals, and deal optimization within the High Tech and Software/Platform sectors.
The work:
Bring both breadth and depth of expertise across B2B Sales across Lead to Order and Renewal.
Optimize the full deal lifecycle including (Opportunity, Quote (CPQ), Price Optimization, Contracting (CLM), and Billing.
Implement and improve sales processes to maximize to drive Sales effectiveness and efficiency.
Understand recurring revenue models (subscription, consumption, outcome based, etc.) and utilize experience with Renewals, Amendments, cross-sell, and upsell processes.
Understanding of both Direct and Indirect Channel Selling motions to act as a Connector across Sales, Operations, and Technology.
Evaluate clients' current front sales functions (e.g., sales talent management, incentive management, enablement, and operations) and recommend solutions that address their unique organizational needs
Maintain a strong understanding of industry trends across B2B Sales Transformation and emerging technologies; Partner with key ecosystem partners in B2B Sales.
Approach work with consulting experience with an Advisory mindset - who can build strong client relationships across Sales and Delivery.
Develop, support, and identify new growth strategies, including maximizing value from new routes to market, driving digital engagement, and deploying advanced analytics
Assess dynamics of client landscape and identify new market opportunities to thrive in the digital era.
Create compelling value propositions by helping clients improve their competitive agility by integrating digital and physical sales channels
Help clients align and prioritize sales efforts to meet sales goals
Identify capability gaps and guide recommendations to optimize the distinctiveness of your client's workforce, sales productivity, offerings, or customer strategy
Lead change-management initiatives that drive adoption, ease implementation, and position clients' sales and partner transformation solutions for ongoing success
Establish long‑term client relationships and support business development efforts
Mentor junior team members, and continue to grow your own expertise to help Accenture maintain its thought‑leadership position
Here's what you'll need:
At least 8 years of professional experience in the following:
Analyzing and assessing sales processes for GTM, inside sales, field/partner, and operations
Using data analytics on sales and business performance
Experience with partner and field sales, recruit, and partner/field sales execution
Experience building, leading, or advising high performing partner programs, partner development, sales, and/or business development teams
Driving or participating in large, complex global transformation programs
Experience with customer and partner satisfaction programs
At least 5 years of experience working in large scale transformation initiatives with:
SaaS solutions and determining how they fit into a client's larger sales, channel, and marketing application ecosystem
Hands on experience with Salesforce.com, MS Dynamics other leading CRM, CPQ or ICM applications as well as other tools used for large data collection and analysis
Cloud and on‑premises applications for channel partner compensation or incentives, and for channel sales data collection
At least 4 years of experience in a consulting environment
Bonus points if:
Bachelor's degree or equivalent (minimum 12 years) work experience; Bachelor's or Master's degree in engineering, computer science, information systems, or business
Knowledge of industry trends for partner programs and platforms
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on‑going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location / Annual Salary Range
California $132,500 to $302,400
Cleveland $122,700 to $241,900
Colorado $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York/New Jersey $122,700 to $302,400
Washington $141,100 to $278,200
#LI-NA-FY25
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of Accenture Equal Opportunity and AffP policy statement
Accenture is an EEO and Affitative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, click here for additional important information.
Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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$141.1k-278.2k yearly 2d ago
Airport Customer Service Supervisor
GAT 3.8
Service manager job in Columbia, MO
GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your new career. Don't miss this great opportunity.
Compensation & Benefits:
Competitive pay starting at 20.00 per hour
Flight Benefits
Company-provided uniforms
Daily pay options
Paid training
401(k) matching
Paid Time Off (PTO)
Comprehensive medical, dental, and vision benefits
Job Summary:
Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline Customer Service
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$30k-40k yearly est. 10d ago
*HIRING IMMEDIATELY* - Entry Level Customer Service & Marketing
Elevated Integrated Consultants
Service manager job in Columbia, MO
We are a marketing company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them. They provide the different promotions and services and we are responsible for representing them in local markets.
Our clients have specific fields of expertise ranging from consumer electronics to the biggest name in satellite TV services. We feel we can complement their niche with a superior marketing and sales team to keep them busy doing what they do best. With representatives nationally, our one-on-one approach allows us to get personal with our clients' customers through direct marketing.
Job Description
ARE YOU LOOKING FOR AN EXCITING CAREER WITH
UNLIMITED GROWTH POTENTIAL?
We are one of the LEADING marketing firms providing exceptional
service to large corporations in the Jefferson City area. We recently
opened up a NEW OFFICE and are looking to fill positions in multiple
departments. These positions are ENTRY LEVEL to begin
with RAPID advancement OPPORTUNITY:
Account Management
Marketing Representative
Campaign Development
Junior Advertising Executive
Sales Associate
Whether you are looking to get your foot in the door or already have
experience, we are interested in hearing more about how your unique
skill set can benefit our company. We have team members from all
walks of life and believe that degrees and experience in marketing, as
well as other industries, can benefit our company.
QUALIFICATIONS:
Our clients are all industry leaders thus we are selective about who
we bring into our company to represent them. If you have the
following qualifications we are interested in meeting with you
Outstanding communication skills both verbal & written.
Able to prioritize and work independently with minimal supervision.
Able to work effectively in a team environment
Detail-oriented and the ability to follow up on tasks.
Work effectively under pressure and maintain a positive attitude
Capable of multi-tasking, prioritizing, and managing time efficiently
To be the best in our industry, we have to have the best people
working for us. Providing the right work environment is important to
us. We offer a high-energy, supportive team environment where
personal achievements are recognized and rewarded.
Promotional Marketing & Public Relations
Elevated IC is a privately held marketing firm in the
Jefferson City area. We are planning to expand into more locations within the next
year. We work with clients from leading industries across the country with a
strong focus in the promotional retail event industry! We have an internal training
program where we are looking to create our next generation of branch managers
from within. On a daily basis we represent our clients in some of the nation's
largest retailers.
Candidates will be trained in:
- Entry Level Management
- Promotional Sales
- Customer Service
- Event Marketing
- Public Relations
- In Person Sales W/Customers
Qualifications
Applicants Must:
- You must be in the Jefferson City area
- You must be able to START WITHIN 2 weeks
- You must be excited & motivated for challenge, growth, and training
- You must have a professional image
- You must have a great attitude, work ethic, and student mentality
We DO NOT participate in any of the following:
No Door to Door Sales
No Business to Business Sales
No Telemarketing
**Only those candidates selected by management for an interview will be
contacted.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-55k yearly est. 2d ago
Company Performance Manager
The Walt Disney Company 4.6
Service manager job in Jefferson City, MO
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
The Company Performance Manager is responsible for overseeing the quality, coordination, and execution of all ship-wide entertainment events and offerings. This role involves collaboration with various entertainment, technical, and operational teams to ensure seamless performance operations, while also providing leadership and support for the cast and crew.
You will report to the **Assistant Cruise Director**
Level: **2 1/2 striped officer**
**Responsibilities :**
+ Provide Leadership and Company Management for multiple performer groups including Mainstage performers, Shipwide performers, Restaurant performers, and Musicians.
+ Inspire and motivate performance, provide leadership, mentorship, training, and onboarding.
+ Create and maintain schedules, manage time sheets, manage personnel files, write and conduct performance reviews, and implement disciplinary actions as necessary.
+ Process pre-approved leave requests, family travel, dining arrangements, and other ship-wide forms.
+ Oversee compliance with Maritime Labor Convention (MLC) 2006 Hours of Rest regulations, ensuring daily corrections in SuperSTAR timekeeping and using the disciplinary matrix when needed.
+ Act as the primary liaison for onboard Athletic Trainers, managing logistics, scheduling, and communication with shoreside teams for the Select Medical Operation.
+ Serve as "leader of leader" for the Entertainment Manager and the entire Family and Adult activities team, ensuring high quality delivery of programs in alignment with standards. Ensure Entertainment Manager is effectively leading and managing their team.
+ Ensure the safe and smooth operation of shows and rehearsals while sustaining and improving show quality in alignment with standards and defined creative intent.
+ Partner with the Stage Manager, Senior WDT, and entertainment officers to ensure consistent performance quality, offering regular feedback and collaborating on improvement opportunities.
+ Collaborate with the Stage Manager, Character Manager, Senior Technician Shipwide, and Senior Costume Technician to ensure the smooth operation of all shows and technical aspects.
+ Oversee shipwide music offerings, ensuring sound quality and the setup of musician equipment in various venues, including outer deck areas, dining areas, and Disney Castaway Cay/Disney Lookout Cay.
+ Partner with Entertainment Technical team on the logistics of musician equipment, background music balance, and costuming needs.
+ Work with the shoreside Entertainment team to provide feedback for script adjustment requests for all ship wide events and coordinate changes for special performances and holiday enhancements.
+ Collaborate with the Entertainment Integration Manager to ensure accurate content for shipwide events is reflected in the Navigator App.
+ Make real-time operational decisions with the Stage Manager regarding weather, technical issues, performer injuries, and costuming challenges.
+ Make immediate operational decisions outside the scope of normal procedures, when necessary, especially in the absence of higher-level leadership or when safety concerns arise.
+ Complete daily reports outlining show quality and any issues needing attention.
+ Monitor guest satisfaction scores and propose improvements, working with the Assistant Cruise Director on event placements to optimize guest flow.
**Basic Qualifications :**
+ 3+ of entertainment leadership experience in a creative, operational, or production-related field including performer management.
+ Strong technical/theatrical background with previous experience in live entertainment, theater, or performance environments; experience in Disney Entertainment Operations, Disney Live Entertainment and/or shipboard entertainment preferred.
+ Proven ability to coach, provide constructive feedback, and manage disciplinary actions while maintaining positive relationships with cast, creative, and production teams.
+ Clear, confident communication and decision-making skills, with the ability to remain calm and focused under pressure, especially in fast-paced, high-stress environments.
+ Excellent problem-solving skills, strong initiative, and the ability to handle multiple demands simultaneously while adapting quickly to changing operational needs.
+ Transparent and open leadership approach, with a focus on integrity, confidentiality, and leading by example.
+ Highly organized with strong scheduling and prioritization abilities, and proficiency in Microsoft Office (Excel, Word, Outlook); ability to quickly learn new software programs and digital platforms.
+ Strong interpersonal skills and respect for performers, with an understanding of their needs and a commitment to maintaining high show quality standards.
+ Familiarity with maritime operations and compliance with industry safety regulations (e.g., MLC 2006) is a plus.
**Preferred Qualifications:**
+ Bachelor's degree in Theatre, Performing Arts, Entertainment Management, Stage Management, or a related field preferred, or equivalent professional experience in entertainment management.
**Additional Information :**
This is a **SHIPBOARD** role.
You must:
+ Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
+ Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
+ Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
+ If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
Your Responsibilities:
+ Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
+ Complete a pre-employment medical
+ Obtain a criminal background check
+ Bring approved work shoes
** _Disney Cruise Line_ is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
**Job ID:** 1324878BR
**Location:** United States
**Job Posting Company:** "Disney Cruise Line"
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
$90k-128k yearly est. 13d ago
Service Scheduling & Support Supervisor
CTI 4.7
Service manager job in Columbia, MO
Full-time Description
We are looking for a Service Scheduling & Support Supervisor to lead a team in coordinating efficient, high-quality service operations. This hands-on role oversees scheduling, team workflows, and customer support, ensuring our technicians are deployed effectively and our customers receive an exceptional experience. If you are organized, detail-oriented, and enjoy guiding a team to operational success, we want to hear from you.
Position Summary
The Service Scheduling & Support Supervisor leads scheduling and service support operations for a nationwide field service team. This role oversees the coordination of 20+ technicians supporting 2,000+ service appointments annually, with a strong focus on routing optimization, customer experience, and operational efficiency across multi-state territories.
Partnering closely with the Service Director, this position provides hands-on leadership, process improvement recommendations, and escalation support to ensure high-quality service delivery. Expertise in Salesforce Field Service or comparable field servicemanagement platforms is critical to success in this role.
Key Responsibilities
Lead, train, and supervise Scheduling Coordinators and Service Support Specialists
Oversee daily scheduling, routing, and technician calendar management for a nationwide operation
Optimize routing and logistics for multi-state technician coverage
Serve as an escalation point for complex customer issues and service concerns
Partner with leadership to identify and resolve scheduling, process, and operational challenges
Support contractor coordination, documentation, and compliance (SOWs, SOPs, AARs, COIs)
Ensure accurate customer communication, service confirmations, and technician notes
Maintain confidentiality and support safety and compliance initiatives
Requirements
Qualifications
High school diploma or equivalent (required); Associate's degree (preferred)
Customer service and customer relations experience
Experience with Salesforce Field Service or similar field servicemanagement systems
Experience working with field service scheduling, routing, and logistics for high-volume, multi-state operations or similar field service logistical support
Communication, organizational, and leadership skills
Proficient with CRM systems and standard business software
Additional Requirements
Ability to work independently in a fast-paced environment
Strong attention to detail and problem-solving skills
Willingness to travel as needed
$41k-59k yearly est. 12d ago
Community Support Supervisor - Adult Services (Columbia)
Brightli
Service manager job in Columbia, MO
Job Title: Community Support Supervisor Department: Adult Community Services Employment Type: Full Time Shift: Flexible
Are you a passionate and dedicated community member looking to make a positive impact in the lives of individuals facing mental health or substance use disorders? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team as a Community Support Specialist Supervisor!
Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.
Position Perks & Benefits:
Employee benefits package - health, dental, vision, retirement, life, & more**
Competitive 401(k) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
29 Days of PTO for Full-Time employees
Emergency Medical Leave Program
Flexible Spending Accounts - healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement
Key Responsibilities:
Community Engagement: Establish and maintain effective relationships with community agencies under Director or Vice President's guidance, fostering collaborative partnerships to enhance support networks and resources.
Quality Assurance: Conduct monthly record reviews to ensure compliance with State Regulatory/CARF standards and Quality Improvement Indicators, upholding the highest standards of service excellence and regulatory compliance.
Continuous Improvement: Address deficiencies identified during weekly staffing meetings and assist associates in corrective actions, fostering a culture of continuous learning and improvement.
Service Oversight: Provide oversight for service provision, including spot checks on staff documentation accuracy and adherence to service expectations, ensuring consistency and quality in service delivery.
Regulatory Compliance: Monitor progress notes for regulatory compliance and ensure proper reference to treatment plans, maintaining transparency and accountability in client care.
Community Readiness: Ensure Community Support associates are equipped for community-based service delivery, providing the necessary training and resources to excel in their roles.
Training Coordination: Develop annual training schedules and coordinate required in-services with Clinical Supervisor, nurturing a culture of professional development and growth.
Timely Reporting: Complete and review written reports for referral sources in a timely manner, fostering transparency and communication with external stakeholders.
Promoting Recovery Principles: Promote the SAMHSA 4 Principles of Recovery and integrate healthcare services as a team leader, championing a holistic approach to wellness and recovery.
Professional Representation: Ensure professional representation and appropriate contact with clients and external entities, fostering trust and confidence in our organization's services.
Comprehensive Program Coordination: Develop program schedules respecting client rights and coordinate comprehensive services with outside agencies, ensuring holistic support and continuity of care.
Financial Management: Monitor program budgets, review service delivery, and develop quarterly fiscal projections, optimizing resource allocation and financial sustainability.
Staffing Management: Provide uninterrupted coverage by scheduling associates and arranging substitute coverage, ensuring seamless operations and continuity of care.
Performance Evaluation: Conduct timely evaluations of PFH associates, providing constructive feedback and support for professional growth.
Clinical Leadership: Provide clinical direction, perform corrective coaching, and maintain supervision records, fostering a supportive and empowering work environment.
Policy Development: Ensure implementation of policies and procedures, recommending changes as needed to maintain compliance and effectiveness.
Quality Management: Develop and implement a QM measurement system to promote continuous improvement, driving excellence in service delivery and client outcomes.
Crisis Response: Participate in assessments and crisis assessments as required, providing timely and effective support during critical situations.
Timely Completion: Ensure completion of treatment plans and quartiles within designated time frames, promoting efficient and effective service delivery.
Commitment to Company Goals: Demonstrate commitment to company goals and objectives, embodying our mission and values in all aspects of work.
Education and/or Experience Qualifications:
Substance Use Disorder Programs:
Master's Degree: Graduate from an accredited college or university in social work, counseling, psychology, psychiatric nursing, or related field, with at least 1 year of professional experience in substance use disorder treatment.
OR
Bachelor's Degree: Graduate from an accredited college or university in social work, counseling, psychology, psychiatric nursing, or related field, with at least 2 years of professional experience in substance use disorder treatment. Also, demonstrate competencies in supervision and substance use disorder
treatment.
OR
Community Support Specialist Supervisors of Adolescent Programming: Require at least 2 years of supervised experience working with adolescents in education, treatment, or social service settings.
Mental Health Programs:
Qualified Mental Health Professional: Meet one of the following criteria:
Physician with mental health training.
Psychiatrist or psychologist licensed under Missouri state law.
Licensed professional counselor or clinical social worker with specialized training in mental health services.
Registered psychiatric nurse with 2 years of experience in a psychiatric setting or a Master's degree in psychiatric nursing.
Master's or Doctorate degree in related fields with a practicum or 1 year of supervised experience.
Community Support Specialist meeting specified criteria, including a bachelor's degree in a human services field or equivalent experience.
Community Support Specialist Supervisors in mental health programming must have at least 3 years of case management experience in the mental health field.
Required License/Certification:
Preferred: Licensure or certification relevant to substance use disorder treatment, such as:
Certified Alcohol and Drug Counselor (CADC)
Certified Reciprocal Alcohol and Drug Counselor (CRADC)
Certified Advanced Alcohol and Drug Counselor (CAADC)
Certified Criminal Justice Addictions Professional (CCJP)
Registered Alcohol and Drug Counselor (RADC-P)
Registered Alcohol and Drug Counselor (RADC)
Certified Co-occurring Disorders Professional (CCDP)
Certified Co-occurring Disorders Professional Diplomate (CCDP-D)
Preferred: Licensure relevant to Mental Health Programs:
Licensed Clinical Social Worker (LCSW)
Licensed Professional Counselor (LPC)
Licensed Psychologist
Licensed Marriage and Family Therapist (LMFT)
Licensed Psychiatrist or Physician
Additional Qualifications:
Knowledge of case management and rehabilitation methods related to mental health and substance use disorder treatment.
Familiarity with community resources for individuals with mental health and/or substance use disorders.
Understanding of legal requirements and court procedures in mental health and substance use disorder treatment.
Knowledge of supervisory and training techniques in a mental health treatment setting.
Ability to plan, supervise, and evaluate the work of Community Support Specialists.
Strong communication skills, both verbal and written, to produce clear and concise reports.
Supervisory Requirements:
Communicate and encourage participation in the organization's strategic direction.
Provide leadership and guidance in all Community Support aspects.
Monitor and execute quality improvement initiatives actively.
Engage associates to achieve goals effectively.
Communicate changes within the department for smooth implementation.
Intervene in difficult personnel situations with discretion and HR support.
Foster a team-oriented approach, encouraging input and collaboration.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.
$41k-67k yearly est. Auto-Apply 44d ago
Service Manager
Hunter Recruitment Advisors
Service manager job in Columbia, MO
ServiceManager (Plumbing & HVAC) - Internal Opportunity - Columbia, MO
Are you a strong leader who thrives on helping others grow, keeping operations smooth, and making an impact every day? If you've got a heart for coaching, an eye for detail, and a hunger to lead with excellence-MasterTech Plumbing, Heating & Cooling wants to support your next career move!
This is more than just a promotion. It's a chance to shape the future of our service team.
Why This Role Matters
As our Plumbing & HVAC ServiceManager, you'll be the bridge between technical excellence and world-class customer care. You'll guide our plumbing & HVAC service techs to achieve individual and team success-coaching them on KPIs, problem-solving in real time, and reinforcing the values we live by.
Your leadership will drive performance, boost retention, and help deliver the kind of customer experience that keeps MasterTech top-of-mind and top-of-market.
Why Join Us
We're a growing team built on mutual respect, collaboration, and a shared commitment to excellence. As a leader at MasterTech, you'll be part of a supportive environment where your contributions are valued, and your growth is a priority. We offer:
✅ Competitive Compensation - Based on experience, contribution, and performance
✅ Health, Vision & Dental Insurance - Keep yourself and your family covered
✅ Paid Time Off - Enjoy vacation days + 8 paid holidays
✅ 401K with Company Match - Invest in your future
✅ Ongoing Leadership & Skills Development - Grow your impact and influence
✅ Fun Team Events & Perks - We celebrate wins with snacks, treats, and gatherings
✅ A Say in the Direction - Your ideas help shape how we serve
✅ A Supportive, Growth-Minded Environment - Where your leadership makes a difference
What You'll Do
📊 Track and coach around service metrics (average ticket, sold hours, agreement sales, reviews earned, callbacks, etc.)
🚗 Conduct regular ride-alongs and 1:1s - Help techs win every day
🎯 Own labor efficiency, material costs, and customer satisfaction
💬 Partner with dispatch and the call center to ensure smooth operations
🧠 Train and develop our service team with weekly meetings & ongoing support
📅 Plan staffing, recruitment, and technical upskilling alongside leadership
📈 Help turn B players into A players - Or coach them toward better-fit roles
🤝 Inspire trust, model accountability, and foster team unity
What We're Looking For
✔ Demonstrated experience guiding and developing a team, with a focus on accountability, growth, and results
✔ A proven ability to hit targets and help others hit theirs
✔ Technical/field experience in plumbing and HVAC (experience in one or both skills is acceptable)
✔ Deep empathy paired with high standards
✔ Strong organization, communication, and follow-through
✔ Confidence in decision-making and setting clear expectations
✔ A positive, proactive, “we before me” mindset
Bonus Points If You...
✔ Know our systems and culture inside out
✔ Love helping others rise to their potential
✔ Are ready to drive positive change - and own the results
If you're ready to lead from within and take your next big step at MasterTech, apply today!
📢 MasterTech Plumbing, Heating & Cooling is an equal opportunity employer.
$46k-76k yearly est. Auto-Apply 30d ago
Service Manager
Mastertech Plumbing, Heating and Cooling 3.3
Service manager job in Columbia, MO
Job Description
ServiceManager (Plumbing & HVAC) - Internal Opportunity | Columbia, MO Are you a strong leader who thrives on helping others grow, keeping operations smooth, and making an impact every day? If you've got a heart for coaching, an eye for detail, and a hunger to lead with excellence-MasterTech Plumbing, Heating & Cooling wants to support your next career move!
This is more than just a promotion. It's a chance to shape the future of our service team.
Why This Role Matters
As our Plumbing & HVAC ServiceManager, you'll be the bridge between technical excellence and world-class customer care. You'll guide our plumbing & HVAC service techs to achieve individual and team success-coaching them on KPIs, problem-solving in real time, and reinforcing the values we live by.
Your leadership will drive performance, boost retention, and help deliver the kind of customer experience that keeps MasterTech top-of-mind and top-of-market.
Why Join Us
We're a growing team built on mutual respect, collaboration, and a shared commitment to excellence. As a leader at MasterTech, you'll be part of a supportive environment where your contributions are valued and your growth is a priority. We offer:
✅ Competitive Compensation - Based on experience, contribution, and performance
✅ Health, Vision & Dental Insurance - Keep yourself and your family covered
✅ Paid Time Off - Enjoy vacation days + 8 paid holidays
✅ 401K with Company Match - Invest in your future
✅ Ongoing Leadership & Skills Development - Grow your impact and influence
✅ Fun Team Events & Perks - We celebrate wins with snacks, treats, and gatherings
✅ A Say in the Direction - Your ideas help shape how we serve
✅ A Supportive, Growth-Minded Environment - Where your leadership makes a difference
What You'll Do
📊 Track and coach around service metrics (average ticket, sold hours, agreement sales, reviews earned, callbacks, etc.)
🚗 Conduct regular ride-alongs and 1:1s - Help techs win every day
🎯 Own labor efficiency, material costs, and customer satisfaction
💬 Partner with dispatch and the call center to ensure smooth operations
🧠 Train and develop our service team with weekly meetings & ongoing support
📅 Plan staffing, recruitment, and technical upskilling alongside leadership
📈 Help turn B players into A players - Or coach them toward better-fit roles
🤝 Inspire trust, model accountability, and foster team unity
What We're Looking For
✔ Demonstrated experience guiding and developing a team, with a focus on accountability, growth, and results
✔ A proven ability to hit targets and help others hit theirs
✔ Technical/field experience in plumbing and HVAC (experience in one or both skills is acceptable)
✔ Deep empathy paired with high standards
✔ Strong organization, communication, and follow-through
✔ Confidence in decision-making and setting clear expectations
✔ A positive, proactive, “we before me” mindset
Bonus Points If You...
✔ Know our systems and culture inside out
✔ Love helping others rise to their potential
✔ Are ready to drive positive change - and own the results
If you're ready to lead from within and take your next big step at MasterTech, apply today!
📢 MasterTech Plumbing, Heating & Cooling is an equal opportunity employer.
Powered by JazzHR
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$46k-64k yearly est. 1d ago
SSO Global Service Solutions Product Manager
Ralliant
Service manager job in Jefferson City, MO
Remote The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik.
You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty.
This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays.
**Primary Responsibilities:**
Service Portfolio Leadership
+ Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap.
+ Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth.
Business Ownership & Performance
+ Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability).
+ Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement.
Go-to-Market Strategy & Execution
+ Lead the global go-to-market strategy for new and existing service offerings.
+ Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach.
+ Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value.
Value Proposition & Messaging
+ Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities.
+ Ensure consistent, customer-centric messaging across global regions and partner organizations.
Customer Insights & Competitive Strategy
+ Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences.
+ Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies.
Cross-Functional Alignment & Delivery
+ Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs.
+ Drive consistent global execution, ensuring offerings are delivered at high quality and scale.
Pricing & Commercial Strategy
+ Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies.
+ Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements.
Strategic Leadership & Planning
+ Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives.
+ Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas.
Performance Management and Rhythm of the Business
+ Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams.
**Essential Competencies:**
+ Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions.
+ Deliver Results - drives change through others to deliver measurable results.
+ Strategic - converts transformative ideas to practical steps & solutions that deliver real results.
+ Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly.
+ Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results.
+ Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries.
+ Courageous - challenges the status quo and makes difficult decisions0.
+ Adaptable - learns from mistakes and adjusts quickly and accordingly.
+ Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at _Gemba_ .
**Qualifications:**
+ Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred.
+ 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle).
+ Proven success marketing products or services globally and growing market share in competitive environments.
+ Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools.
+ Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives.
+ Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings.
+ Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities.
+ Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations.
\#LI-TD1
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
**About Tektronix**
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
**Pay Range**
The salary range for this position (in local currency) is 101,500.00 - 188,500.00
$68k-112k yearly est. 35d ago
Service Manager
Gateway Dealer Network
Service manager job in Columbia, MO
We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.
ServiceManager
Bobcat is looking for a talented ServiceManager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.
ServiceManager
$50,000 & Up DOE
Monday-Friday (7am-5pm)
Great Benefits!
Essential Job Functions:
Developing and maintaining high levels of customer satisfaction; including listening effectively to customer's concerns and resolving any conflicts with customers (both internally and externally)
Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
Direct and maintain the daily operations of the service department, including expenses and profitability of the service department.
Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
Collaborate with company management to support and implement growth strategies
Other tasks as assigned by management.
Qualifications:
A minimum of three years' successful management experience, within the construction industry preferred.
Excellent organizational skills.
Demonstrated ability in providing excellent service to both internal and external customers through effective communication
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
High school diploma or equivalent.
Job Type: Full-time
Work Environment/Physical Demands:
Many working hours are spent sitting down and working on a computer but managing by walking around is a must. This includes interaction in/on compact equipment requiring the ability to occasionally climb, stand, bend and crouch.
Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
Answering the phone and speaking with customers and employees.
The noise level in the work environment is usually moderate, proximity to the service bays can result in brief periods of loud noise.
Benefits:
Health, Dental, Vision, Life & Disability Policies
401K Plan with Company Match
Company supported Health Savings accounts
Paid Holidays & Vacation
Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.
We are always on the lookout for people who bring fresh perspective and life experiences to our team.
$50k yearly Auto-Apply 36d ago
Service Manager - Orkin Pest Control
TSAT
Service manager job in Columbia, MO
At Orkin, our purpose is to help protect the world where we live, work and play.
Our ServiceManagers are committed to this purpose.
Orkin, the leader in the pest control industry is seeking an Experienced, Dynamic ServiceManager who understands that a HIGH PERFORMANCE CULTURE of revenue growth, profitability and customer satisfaction, is dependent upon a healthy employee culture. If you are customer-centric, love leading others, and serving your community, then you will want to be a part of our Winning Tradition. You will lead a team of service professionals whose passion is to deliver exceptional service and expertise for families and businesses alike.
We have a GREAT story to tell and we will provide you the opportunity to lead others, GROW YOUR CAREER, and do what experienced leaders do BEST - expand their team's career growth.
Introduction to Pest Management (NPMA Pride in Professionalism Video)
****************************
Why Orkin? Video Available today on *********************************************
****************************
Requirements: We require a good driving record and the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations:
Safely use a ladder within the manufacturer's weight capacity
Lift and carry up to 50 lbs.
Safely access crawl spaces, attics, confined spaces, roof tops, etc.
Ability to work in all types of weather conditions
Additional context:
competitive earnings, career, management, military, operations leadership, general manager, service, construction, lawn, route, field, delivery, uniform, warehouse, retail, restaurant, hotel, hospitality
Experience: Required
3 - 5 years: Operations management experience with a results-driven company
2 year(s): P&L responsibility experience and an acute understanding of expense control strategies
3 - 5 years: Demonstrated customer relations experience
3 - 5 years: Mentoring, coaching, motivating and training
Education: Required
High School/GED or better
Preferred
Some college or better
Licenses & Certifications: Required
Driver License
Skills: Required
Financial Management
Driving
Customer Service
Problem Solving Ability
Communication
Results Oriented
Leadership
Preferred
Business Development
Behaviors: Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
Loyal: Shows firm and constant support to a cause
Motivations: Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Job Security: Inspired to perform well by the knowledge that your job is safe
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Financial: Inspired to perform well by monetary reimbursement
Job Type: Full-time
Salary: $45,000.00 - $50,000.00 per year
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Schedule:
10 hour shift
8 hour shift
Monday to Friday
Supplemental pay types:
Bonus pay
$45k-50k yearly Auto-Apply 60d+ ago
Service Manager
Parallel Ag
Service manager job in Marshall, MO
Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated ServiceManager to our team! This position is responsible for scheduling and managing repair orders and does so by managing the Service Technicians to facilitate maximum productivity while achieving customer satisfaction and economic goals.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversees daily activities of the department to maximize scheduling and real-time utilization of resources; analyzes and recommends service technician mix dependent upon customer needs.
Works with other store management to ensure smooth coordination of workflow processes for the Service Technicians and staff. Identifies needs and receives direction regarding challenges and/or obstacles
Enacts contingency plans as needed in order to achieve customer service excellence;
Services escalated issues/activities as necessary
Will identify potential problems, troubleshoot and escalate issues to senior management if needed
Will participate with senior management to post-analyze issues and offer input for future process improvements.
Reviews ongoing performance of employees taking appropriate action (operational, pay or corrective) as authorized by senior management.
Participates in daily, weekly, monthly and annual planning processes as needed.
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
Maintains a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
Projects a favorable image of the company to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its area of endeavors.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative course of action which may be taken.
Performs all necessary supervisory functions to effectively and efficiently manage the employees of the department.
Maintains a qualified staff.
Communicates areas of accountability and performance expected of employees assigned to department.
Determines standards of performance as a basis to review progress of employees assigned.
Recommends salary adjustments, transfers, promotions and dismissals.
Ensures proper training of all Service employees assigned.
Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
Develops individuals for future advancement.
Performs other duties and responsibilities as required or requested
Supervisory Responsibility:
This position manages all employees of the Service department and is responsible for the leadership, performance management and hiring of the employees within the Service department.
Qualifications
Competencies
Customer/Client Focus
Technical Capacity
Problem Solving/Analysis.
Leadership.
Project Management
Communication Proficiency.
Experience, Education, Knowledge, Skills and Other Requirements
High school diploma or the equivalent is required.
Advanced education such as a Mechanical/Technical Industry Certificate or College Degree is preferred
Customer service in a mechanically oriented work environment (diesel engines, hydraulics) experience with Farming or small Construction equipment preferred
Strong ability to communicate well both orally and in writing.
Ability to establish and maintain positive working relationships with Co-Workers, Vendors and Customers.
Ability to professionally manage difficult customer situations.
WORK ENVIRONMENT
The job primarily operates in a workshop environment. However, travel to off-sites such as the Customer site, Training sites, etc. will take place also.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 75 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and Hours of work are Monday through Friday, 8:00am - 5:00pm Early morning, evening, weekend and work on Holiday's may be required as job duties demand.
Additional Notes
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$46k-76k yearly est. 11d ago
Supervisor Mortgage Servicing Oversight
City National Bank 4.9
Service manager job in Jefferson City, MO
WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.
WHAT WILL YOU DO?
* Serve as the primary point of contact for sub-servicers, ensuring communication and coordination.
* Monitor and evaluate sub-servicer performance against contractual obligations and performance standards.
* Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements.
* Conduct regular audits of subservicer operations and compliance practices.
* Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery.
* Analyze performance metrics to identify areas for improvement and drive corrective actions.
* Implement training programs for subservicer staff on compliance standards and best practices.
* Update training materials to reflect regulatory changes.
* Define documentation standards to ensure consistency and accountability in operations.
* Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership.
* Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input.
* Stay updated on regulatory changes and adjust processes accordingly.
* Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals.
* Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure.
* Address and resolve issues or breaches of service level agreements identified through monitoring and audits.
* Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals.
* Create a comprehensive suite of mortgage products and services.
* Establish policies, procedures, and workflows to ensure compliance and operational efficiency.
* Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff.
* Drive growth and profitability within the mortgage division.
* Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines.
* Manage vendor relationships and mortgage software applications.
* Represent the bank in community and civic activities to enhance market presence.
* Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures.
* Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation.
* Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance.
* Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters.
* Establish rigorous quality control measures to maintain high standards of service and compliance.
* Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations.
* Train team members and strategic partners on best practices related to foreclosure and bankruptcy.
* Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements.
* Engage with investors and insurers to advocate for policies beneficial to all stakeholders.
* Undertake special projects or strategic initiatives as assigned by senior leadership.
* Perform other duties as necessary, including travel.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
* Minimum of 5 years of Mortgage Default Experience
* Minimum of 5 Years of Mortgage Subservicing Experience
*Additional Qualifications*
* Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac).
* Running servicing operations and establishing an end to end servicing oversight control for a bank.
* Strong leadership, communication, and analytical skills.
* Proficiency in loan origination software (e.g., Encompass) and Microsoft Office.
* Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
* Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
* Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
* Strong quantitative, governance, and analytical abilities
* Ability to solve complex problems and drive structure through ambiguity
* Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
* Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
$96k-120k yearly est. 6d ago
Assistant Manager, Merchandising Store 5- Business Loop, Columbia, MO)
Westlake Hardware 3.9
Service manager job in Columbia, MO
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Job Summary
The Assistant Managermanages overall store operations and the achievement of company goals and directives.
Essential Duties and Responsibilities
Customer Service
Provide positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager and Assistant Manager - Merchandising on all aspects of running the store.
Participate in weekly management staff meetings.
Communicate issues to the appropriate Store Support Center department with General Manager approval.
Assist with special projects within the district as set forth by the District Manager.
Implement new Standard Operating Procedures into store execution.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed timely and accurately.
Oversee all cashiering functions including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.
Inventory & Merchandising
Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Hiring & Training of Associates
Assist in training of all associates.
Actively recruit and promote the advancement of Ace Retail Group associates.
Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.
Leadership
Manage all aspects of store operations in the absence of the General Manager.
Lead by example; be approachable by all associates and customers.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Prepare and challenge yourself for future advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING - In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE - Striving to be our best through continuous improvement and inspiration.
LOVE - Love the people, love the work and love the results.
INTEGRITY - Honesty, reliability, high character and ethical behavior.
GRATITUDE - Appreciating being in the business of serving others.
HUMILITY - A modest and respectful approach to leadership and work.
TEAMWORK - Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Previous retail management experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
Starting at $18.00 per hour
For a full list of benefits and open positions, please visit us at: ************************************************************
Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:
Create Job Alert
Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
$18 hourly Auto-Apply 14d ago
Assistant Manager, Merchandising Store 5- Business Loop, Columbia, MO)
Ace Retail Holdings
Service manager job in Columbia, MO
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Job Summary
The Assistant Managermanages overall store operations and the achievement of company goals and directives.
Essential Duties and Responsibilities
Customer Service
Provide positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager and Assistant Manager - Merchandising on all aspects of running the store.
Participate in weekly management staff meetings.
Communicate issues to the appropriate Store Support Center department with General Manager approval.
Assist with special projects within the district as set forth by the District Manager.
Implement new Standard Operating Procedures into store execution.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed timely and accurately.
Oversee all cashiering functions including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.
Inventory & Merchandising
Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Hiring & Training of Associates
Assist in training of all associates.
Actively recruit and promote the advancement of Ace Retail Group associates.
Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.
Leadership
Manage all aspects of store operations in the absence of the General Manager.
Lead by example; be approachable by all associates and customers.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Prepare and challenge yourself for future advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING - In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE - Striving to be our best through continuous improvement and inspiration.
LOVE - Love the people, love the work and love the results.
INTEGRITY - Honesty, reliability, high character and ethical behavior.
GRATITUDE - Appreciating being in the business of serving others.
HUMILITY - A modest and respectful approach to leadership and work.
TEAMWORK - Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Previous retail management experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
Starting at $18.00 per hour
For a full list of benefits and open positions, please visit us at: ************************************************************
Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:
Create Job Alert
Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
$18 hourly Auto-Apply 30d ago
Senior Customer Solutions Engineer - IMS Professional Services
Rocket Software 4.5
Service manager job in Jefferson City, MO
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
$85.8k-107.3k yearly 60d+ ago
Assistant Manager, Coal Yard Operations
Associated Electric Cooperative 4.3
Service manager job in Clifton Hill, MO
At Associated Electric Cooperative, we're committed to providing reliable energy to the communities we serve with passion and precision. We're a tight-knit team dedicated to keeping the lights on and the energy flowing smoothly across our expansive network!
From technical to operational to professional disciplines, our team brings a wide variety of skills, talents, and expertise to the table. We believe in both dedicating ourselves to excellence and investing in your growth.
Are you ready to dig into the next phase of your career? Associated Electric is seeking a high-performing leader to help manage and improve one of the most critical support systems in our generation fleet: the coal yard.
As the Assistant Manager, Coal Yard Operations, you'll help ensure the safe, efficient, and continuous flow of fuel to our generating units. From leading people and maintaining equipment to improving reliability and supporting environmental compliance, this is a role where operational excellence and leadership go hand-in-hand. If you're passionate about leading teams, solving problems, and making systems run better-you'll thrive in this role.
What you'll do:
Promote and model a safety-first culture, ensuring compliance with OSHA, plant safety protocols, and environmental standards.
Lead and develop union and non-union staff to maintain 24/7 coal yard operations, including scheduling, coaching, and performance evaluation.
Oversee coal deliveries, storage, and conveyor operations to ensure a consistent and reliable fuel supply.
Direct preventive maintenance efforts and daily scheduling to optimize equipment performance and reduce downtime.
Collaborate with plant departments and support continuous improvement projects that enhance coal handling efficiency and reliability.
What you'll need:
High school diploma or GED.
5+ years of coal yard or equivalent industrial experience, with at least 3 years in a leadership role.
Knowledge of coal yard operations, conveyor systems, heavy equipment, and Powder River Basin coal is preferred.
Proficiency in Microsoft Office and CMMS tools; ability to learn AECI-specific systems.
Strong communication skills and proven ability to lead, train, and evaluate employees.
Ready to lead with purpose? Apply today and help power what matters.
What Associated provides:
We are committed to rewarding talent with top pay. Your efforts will be recognized with a total compensation package that reflects your experience and contributions.
Plan for your future with confidence! We offer a robust 401(k) program with a generous employer match to help you build the financial future you deserve.
We know how important work-life integration is. Recharge with PTO and enjoy paid holidays, ensuring you have time to unwind and pursue your passions outside of work.
Your health matters to us! Stay covered beginning on your first day of employment with our premier healthcare plan that includes medical, dental, and vision coverage for you and your family.
At Associated Electric Cooperative, all of our 700+ employees across MO/AR/OK territory play a crucial role in powering our mission! Whether you're an experienced professional or just starting your career, you'll find endless opportunities for career development here. Join us in an environment where your contribution is valued, and your career can thrive as we work together to keep the lights on!
Ready to Energize your career? Visit our website at ******************** to learn more about Associated and apply for a position.
Equal Opportunity Statement:
AECI is fully committed to the concept and practice of equal opportunity in all aspects of employment. Please reference the contact information below if you require assistance in filling out an application. Individuals with disabilities should request reasonable accommodations in accordance with the Americans with Disabilities Act prior to an appointment.
An equal opportunity employer and provider/disability/veteran.
$48k-58k yearly est. Auto-Apply 60d+ ago
01629 Store Manager
Cosmoprof 3.2
Service manager job in Columbia, MO
SALLY STORE MANAGER:
By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!!
Are you a proven leader with a strong drive to succeed? Do you believe it is important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and coaches who drive results and the development of our team associates.
Your role as a Store Manager:
When it comes to the customer experience - it all starts with you. Your role is to manage talent, inspire your team and make sure every customer comes away with a great experience. It is up to you to ensure that each customer receives an unforgettable experience and a custom-fit solution for their hair and beauty needs.
You will ensure that your store meets or exceeds sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory.
You will protect customers, associates, and store assets by ensuring that all staff follows safety and security rules and procedures, as well as Company policies.
You will make sure your store always looks its best!
Why you'll love working here:
The people are creative, fun and passionate about beauty.
Generous product discount and free sample products.
You will receive a great education regarding our products.
You will have ample opportunity for growth.
You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.
Requirements:
Qualifications to be a Store Manager:
At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience.
Previous experience in operational, financial and performance management.
Cosmetology license is a plus - but not required.
Must be 18 years of age or older.
Passion for all things hair and beauty!
Legal wants you to know:
• Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation.
• May be exposed to fumes and odors upon occasion.
Working Conditions/Physical Requirements
The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.
Additional Information:
Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you.
“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
$26k-34k yearly est. Auto-Apply 60d+ ago
Assistant Manager - Central Plaza - MO
The Gap 4.4
Service manager job in Centralia, MO
About the RoleAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.What You'll Do
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Recruit, hire and develop highly productive Brand Associate and Expert teams.
Own assigned area of responsibility.
Implement action plans to maximize efficiencies and productivity.
Perform Service Leader duties.
Ensure consistent execution of standard operating procedures.
Represent the brand and understand the competition and retail landscape.
Promote community involvement.
Leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.
Who You Are
A current or former retail employee with 1-3 years of retail management experience.
A high school graduate or equivalent.
A good communicator with the ability to effectively interact with customers and your team to meet goals.
Passionate about retail and thrive in a fastpaced environment.
Driven by metrics to deliver results to meet business goals.
Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
Ability to travel as required.
How much does a service manager earn in Columbia, MO?
The average service manager in Columbia, MO earns between $37,000 and $95,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Columbia, MO
$59,000
What are the biggest employers of Service Managers in Columbia, MO?
The biggest employers of Service Managers in Columbia, MO are: