Restaurant Operations Manager
Service manager job in Romulus, MI
Join Our Team!
$85,000 / year
Potential for quarterly and year-end super bonuses
Multi-unit, multi-brand dynamic company culture
Opportunity for Career Growth
Comprehensive Benefits Package
Are you an experienced foodservice professional with a passion for high-volume and a knack for leadership? We have an exciting opportunity for a Multi-Unit Restaurant Operations Manager at Detroit Metro Airport (DTW). If you thrive in a fast-paced food environment and are ready to take on a challenging and rewarding role, we want to hear from you!
What You'll Do:
Manage All Front of House and Kitchen Activities: Manage, supervise and evaluate General Managers' performances as a Restaurant Operations Manager through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
Focus on the Food: Ensure food quality and standards; maintain recipe adherence and portion control, ensuring compliance with company, brands, and food safety specifications.
Cost Control: Optimize food and labor costs to maximize profitability.
Lead and Develop Restaurant General Manager Team: Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and assignments.
Implement and maintain: Guest service standards and brand specifications fostering a collaborative and efficient work environment.
Systems and Processes: Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
Merchandising and Displays: Maintain all merchandising standards, display presentations and signing standards and monitor inventory levels.
Office Management: Handle tasks such as management of funds and media, receiving, inventory, purchasing, scheduling and payroll.
Forecasting and Budgeting: Assist in monitoring sales performance through the analysis of sales reports and comparison shopping.
Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.
What We're Looking For:
Experience:
Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.
Minimum five (5) Years in a Restaurant General Manager capacity in a full-service restaurant w/ bar environment required.
Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.
Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable.
Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
Finance: P&L expert level with ability to teach and coach General Managers
Educational Background: High School Diploma or equivalent, associate's degree or equivalent coursework preferred.
Why Join Us?
Dynamic Environment: Work in the fast-paced and exciting setting of a major airport.
Growth Opportunities: Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
Competitive Compensation: Salary + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.
Ready to Apply?
If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now!
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.
Customer Service Manager
Service manager job in Toledo, OH
Company: Jones-Hamilton Co.
Customer Service Manager
Are you a customer service leader who thrives on developing people, optimizing processes, and delivering exceptional client experiences? If you're passionate about strategic service delivery and leading high-performing teams, we want to hear from you.
We are seeking an experienced Customer Service Manager to oversee and support a team of Customer Service Representatives (CSRs) while driving operational efficiency and service excellence. This role is ideal for a results-oriented professional with a strong B2B background who can align service operations with business objectives and create positive, lasting customer relationships.
Key Responsibilities
Lead, supervise, and support daily activities of the Customer Service team.
Provide coaching, mentoring, and development opportunities to drive team growth and performance.
Set clear performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
Facilitate regular team meetings to align on goals, address challenges, and share service strategies.
Resolve escalated customer issues with professionalism and efficiency.
Maintain strong relationships with key B2B clients and ensure service levels meet contractual obligations.
Oversee order processing, account management, and client communications to ensure a seamless customer experience.
Standardize and improve customer service workflows and documentation practices.
Collaborate with Sales, Logistics, and Finance teams to ensure alignment across functions and consistent customer outcomes.
Analyze reports and service metrics to identify trends, opportunities for upselling, and areas for process improvement.
Develop and implement service strategies that support broader business objectives.
Drive initiatives to enhance customer satisfaction, reduce response times, and improve overall team performance.
Perform other duties as assigned to support department and company goals.
Qualifications
Bachelor's degree in Business Administration, Communications, Supply Chain Management, or a related field.
10+ years of progressive customer service or client relations experience, with at least 3-5 years in a leadership or supervisory role.
Experience managing CSR leads and multi-tiered customer service teams.
Proven ability to manage B2B client relationships, preferably in manufacturing, logistics, or distribution environments.
Strong leadership skills with demonstrated success in coaching and developing teams.
Proficiency in CRM platforms and advanced data tools such as Excel, Power BI, or similar reporting software.
Strong communication, problem-solving, and interpersonal skills.
Experience with order management, sales reporting, and CRM analytics.
Certifications such as Six Sigma, PMP, or Customer Experience Management are a plus.
Must pass drug screening, complete a background check, and be legally eligible to work in the United States.
Working Conditions & Physical Requirements
Regular business hours, Monday through Friday, with occasional flexibility required based on business needs.
Primarily sedentary work involving extended periods at a desk and frequent computer use.
Regular interaction with internal teams and external clients through phone, email, and meetings.
Manual dexterity required for typing, filing, and operating standard office equipment.
Strong visual and auditory skills needed for reviewing documents, data analysis, and virtual/in-person communication.
Benefits
Company ownership through Employee Stock Ownership Plan (ESOP)
401(k)
Discretionary bonus and yearly salary increase
Holiday, Vacation, and Sick pay
Medical, Dental, and Vision Insurance
Education and Employee Assistance Programs
Life Insurance
Short- and Long-term Disability
Wellness Program including Fitness Facility Reimbursement
At the heart of this role is a commitment to customer satisfaction, operational excellence, and team leadership. If you're driven by impact and ready to lead a dynamic team in a growing organization, apply today!
This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this description.
This advertisement does not constitute an employment agreement between Jones-Hamilton Co. and the employee and is subject to change by Jones-Hamilton Co. as the needs of the organization and/or the requirements of the function change.
Pay is commensurate with experience and education. Jones-Hamilton Co. is an equal opportunity employer and will not discriminate based on an employee's race, color, gender, sexual orientation, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law.
#ZR
Plant Manager
Service manager job in Clinton, MI
A growing manufacturing company in Clinton Township is seeking a hands-on Plant Manager to oversee day-to-day operations in a small, fast-moving facility. This person will lead a team of roughly 25 employees and serve as the key driver of production quality, workflow, and plant efficiency.
This role is ideal for someone who is confident stepping onto the floor, solving problems in real time, and guiding a team while keeping the entire operation in view. We're looking for a leader who is firm when needed, supportive when appropriate, and comfortable mentoring, coaching, and holding people accountable.
What You'll Do:
Lead daily plant operations and support a team of about 25 employees
Delegate tasks, set expectations, and ensure strong follow-through
Mentor and develop team leads while providing direct feedback and discipline when needed
Oversee workflow, production sequencing, and resource planning
Partner with the Director of Operations to build or refine processes
Identify bottlenecks and make operational decisions that improve efficiency
Maintain safety, quality, and production standards across the facility
Drive continuous improvement initiatives using Lean, 5S, or similar methodologies
Ensure clear communication across all departments and shifts
What We're Looking For:
Experience managing teams in a manufacturing or production environment
Comfortable in a working manager role (not an office-only position)
Strong leadership presence with the ability to delegate, coach, and discipline
Ability to stay organized, think ahead, and manage the full operation rather than one task at a time
Experience building processes and improving workflows
Knowledge of Lean, 5S, or continuous improvement methodologies preferred
Background in fabrication, assembly, woodworking, or similar production settings is a plus
Why This Role Matters:
This is a small facility with a growing operation. The Plant Manager will set the tone, drive performance, and ensure the entire plant runs smoothly. The right person will have the opportunity to make an immediate impact and help shape how the operation grows.
If you're a hands-on leader who enjoys solving problems, developing people, and running a strong production floor, this is a great opportunity to step in and lead a team that's ready for the next level.
EMS Operations Manager
Service manager job in Toledo, OH
Lynx EMS is recruiting an Operations Manager to direct operations at our Toledo, OH location.
PURPOSE/BELIEF STATEMENT
The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.
JOB RESPONSIBILITIES
The Operations Manager will:
Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues. Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift.
Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations. Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement.
Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form.
Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them.
Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations.
Work and maintain a full-time regular work schedule.
Verify staffing for all shifts is met.
Participate in the full range of human resources responsibilities.
Write, receive, review, and approve staff reports, records, and related paperwork.
Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems.
Submit reports on all incidents, accidents, and work-related injuries and exposures.
Participate in interviewing and selection process as needed.
Assure that all necessary payroll reports are properly completed and submitted in a timely manner.
Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
Attend external and internal meetings as may be necessary/required.
Remain accessible by phone while off duty.
Other tasks that may be assigned or required to ensure operational integrity.
QUALIFICATIONS/EXPERIENCE REQUIREMENTS
Minimum Requirements:
Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification.
Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
Knowledge of inventory maintenance and control.
Knowledge of the basic principles of management and supervision.
Knowledge of basic record keeping, records and case management.
Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
Skill in operating a personal computer utilizing a variety of software applications.
Skill effectively communicating in both oral and written form.
Physical Requirements:
Good physical fitness with the ability to function effectively in all different types of environments.
Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member.
Additional Duties:
The Operation Manager will be responsible for the following within their assigned division:
The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations.
The operation is responding to calls and sites as outlined within dispatch protocol.
Determining compliance with established policies and procedures.
Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics.
Overseeing and/or participating in the full range of human resources responsibilities.
Reporting:
Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip.
Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item.
Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations.
BENEFITS
Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.
General Manager
Service manager job in Troy, MI
Reports to Corporate Director of Operations
THE FORBES COMPANY
The Forbes Company is a nationally recognized owner, developer and manager of iconic regional shopping centers, that are known throughout their respective markets for their retail innovation, fashion leadership, distinctive architecture and luxury appointments. The Forbes Company creates exceptional retail destinations with no equal.
SOMERSET COLLECTION
This luxurious shopping center in Troy crowns Michigan's Golden Corridor. Situated in the heart of Oakland County, one of the wealthiest regions in the U.S., Somerset Collection is the epicenter for luxury retail in the state of Michigan. Underneath Somerset Collection's palatial ceilings and connected by its 700-foot stunning glass skywalk, more than 150 revered retailers await with 60 unduplicated in the market. Renowned names include anchor stores: Neiman Marcus, Saks Fifth Avenue, Nordstrom and Macy's as well as Hermès, Louis Vuitton, Dior, Gucci, Prada, Balenciaga, Ferragamo, Burberry and Tiffany & CoT
GENERAL MANAGER OVERVIEW
The General Manager of Somerset Collection is responsible for all Center operations including, but not limited to:
Leads the management team in partnership with the Marketing Director.
Directs the activities of security, building & grounds maintenance, landscaping, janitorial, construction, risk management, human resources, financial reporting, budgeting, forecasting and planning.
Works in partnership with the Marketing Director ensuring programs are being executed and supporting the marketing team with available resources.
Strong understanding of luxury retailers' brand and image and the ability to support their growth and success.
Develops and maintains an appropriate level of involvement in community affairs and activities representing both the Center and ownership.
LEADERSHIP
The General Manager is the leader of the operations management team, works in partnership with the marketing director and sets the overall tone for the office operations, by creating a culture of a “yes” before “no” mindset each and every day . This includes:
Training and development, motivation and evaluation of the management team. Ensuring the management team is performing on brand and meeting or exceeding established goals and objectives.
Maintaining open and clear communication with the management office team, home office, vendors and other staff members.
Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services.
Actively seeks new ways to grow and be challenged.
Earns the trust of others through honesty, integrity and authenticity.
Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately.
Being nimble and flexible to adapt to the demands of an everchanging retail/operational landscape.
OPERATIONS
Maintain the Center in a manner which is consistent with The Forbes Company Standards and brand expectations.
Identify existing and potential deficiencies, and establish best practice measures to address the conditions and satisfactorily resolve them.
Create a safe and aesthetically pleasing environment throughout the building and grounds.
Motivate the team to be passionate about the operations so the Center is “show ready” daily.
Demonstrate proficiency in the following areas:
o Safety and security
o Repairs and maintenance
o Mechanical, Electrical, Plumbing
o Information Technology
o Construction, permitting, inspections, architecture
o Landscaping
o Janitorial
o Risk and crisis management
ADMINISTRATION/FINANCIAL
Works closely with home office staff, including: accounting, development/construction and leasing departments.
Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success.
Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards.
Recommends and manages capital improvements and upgrading existing programs.
Produces the annual CAM budget and manages the approved budget throughout the year
Oversees human resources, which include: labor law, hiring practices, employee handbook, staff evaluations and training & development.
Demonstrates knowledge of lease administration and often serves as the liaison between the home office and the merchants.
Experience with regulatory agencies including: Federal, State and local statutes & ordinances.
MARKETING
Supports the marketing team with resources in the following areas:
o Merchant relations
o Special events / sponsorship & merchant activations
o General strategies.
Awareness of merchant sales performance and retail trends and partner with the marketing team to support sales generating initiatives.
Establishes a positive working relationship with all merchants at a local, district and, if appropriate, home office level.
COMMUNITY RELATIONS
Works in partnership with the marketing team to position the Center as the prominent market square in the local economy and community.
Identify opportunities to create meaningful partnerships and experiences that drive community connections with the Center.
Develop mutually beneficial relationships with local leaders, governmental officials and community organizations & associations.
SKILLS & QUALIFICATIONS
Bachelor's degree, Masters degree a plus. Relevant work experience may qualify as a substitute
5+ years of experience in upper management, leading sizeable shopping centers, mixed use or similar large format properties
Proven track record of successfully running multi-million dollar businesses, along with a strong financial acumen.
Exceptional leadership skills focusing on a creating and maintaining a positive and compassionate high performing culture.
Commitment to maintaining the highest standards of guest, merchant and staff relations.
A critical thinker with demonstrated problem solving skills.
Excellent oral and written communication skills.
BENEFITS
We offer generous medical and dental insurance, along with voluntary insurance options. Our benefits package also offers employer contributed 401K retirement plan, paid time off and Company holidays.
EOE
Training and development, motivation and evaluation of the management team. Ensuring the management team is performing on brand and meeting or exceeding established goals and objectives.
Maintaining open and clear communication with the management office team, home office, vendors and other staff members.
Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services.
Actively seeks new ways to grow and be challenged.
Earns the trust of others through honesty, integrity and authenticity.
Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately.
Being nimble and flexible to adapt to the demands of an everchanging retail/operational landscape.
OPERATIONS
Maintain the Center in a manner which is consistent with The Forbes Company Standards and brand expectations.
Identify existing and potential deficiencies, and establish best practice measures to address the conditions and satisfactorily resolve them.
Create a safe and aesthetically pleasing environment throughout the building and grounds.
Motivate the team to be passionate about the operations so the Center is “show ready” daily.
Demonstrate proficiency in the following areas:
o Safety and security
o Repairs and maintenance
o Mechanical, Electrical, Plumbing
o Information Technology
o Construction, permitting, inspections, architecture
o Landscaping
o Janitorial
o Risk and crisis management
ADMINISTRATION/FINANCIAL
Works closely with home office staff, including: accounting, development/construction and leasing departments.
Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success.
Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards.
Recommends and manages capital improvements and upgrading existing programs.
Produces the annual CAM budget and manages the approved budget throughout the year
Branch Operations Manager
Service manager job in Rochester Hills, MI
Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and the East Coast. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team!
Job Overview:
The Branch Operations Manager is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high- quality high-performing service support to our customers external and internal. This position is the face of the branch helping local personnel in coordination with the corporate office to focus on safety, employee engagement, customer satisfaction, performance, profitability and sound asset management.
Education/Experience:
Minimum 5 years' experience in materials handling operations
Minimum 3 years' leadership experience
Capable of financial acumen desired
Proven experience with customer driven roles
Excellent interpersonal and verbal communication skills
Highly motivated, exceptional organizational, interpersonal, and communication skills, both oral and written
Must be a team-oriented professional who can handle multiple projects in a fast-paced environment
A demonstrated ability to lead, train, mentor, and implement be practices amongst reports
Proficient in MS Office Suite required
Principle Responsibilities:
Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources
Establish and implement safety programs in line with company values and programs
Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets
Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc.
Management of both internal and external property and systems installations and repairs including systems and landscaping
Provide support and direction sales and sales support team
Collaborate with leadership to implement new or improve existing processes
Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies
Measure and analyze employee performance and operational metrics
Provide mentoring and guidance to employees
Establish a work environment conducive to maintaining good employee morale
General Manager
Service manager job in Utica, MI
At Stash Ventures we aren't just your run-of-the-mill cannabis company… Our mission is to grow a successful vertically integrated cannabis company in the Midwest region with a vision to become one of the most knowledgeable and capable Midwest cannabis companies seeking to dominate the relatively new and hungry market. Through all our companies: High Minded, Timber Cannabis Co., and Cloud Cannabis Co., we strive to offer not only the opportunity to grow and learn, but to develop and become the best you that there is! At Stash Ventures, we live true to our core values to not only better ourselves, but better the communities we live in and do business in.
We Connect, Care, Be Authentic, Inspire, and Drive the Business.
We are easy to do Business with and focus on Adaptability, Diversity, Inclusivity.
Our focus is on Education, Diversity, and Inclusion - Both Employee and Customer.
We are in love with our customers and their needs.
We offer consistent, reliable, efficient, honest, and high-standard work and products.
We strive to give back to the communities where we live and work.
General Manager Essential Functions:
The essential functions include, but are not limited to the following:
Ensure the dispensary's compliance with security, inventory and local and state regulations
Manage and inspire internal staff to deliver the highest level of customer service
Ensure the safety and satisfaction of every customer and employee
Responsible for providing a high level of education and development for staff pertaining to medical cannabis strains, edibles, concentrates and consumption mechanisms
Set sales, service, and profit goals and lead staff to exceed them
Work closely with Inventory Specialist and Procurement Manager to procure an adequate supply of quality products
Fulfill staffing needs and coordinate scheduling?
Communicate with and coach staff on a regular basis to ensure the dispensary's excellence in service and labor practices within the community
Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Develop operations plans and implement and manage dispensary policies and procedures
Document financial, Inventory and customer trends; maintain sales and purchasing reports
Manage and maintain dispensary sales and inventory management software
Job Requirements:
Bachelor's degree in Business or equivalent related experience
Five years of experience in a retail management environment
Excellent customer communication and service skills
Strong interpersonal communication and conflict resolution skills
Passionate about serving the Michigan cannabis community
Strong accounting, math and computer skills
Must be at least 21 years old.
Must be able to accommodate scheduling expectations including weekends, holidays and evening hours.
Assistant Store Manager
Service manager job in Novi, MI
POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.
Job Overview
We are in search of an Assistant Store Manager with previous experience to help in supporting with all operational and customer facing task in store. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and will be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager.
What You Will Achieve
Manage a team of Brand Associates setting expectations, goals, and develop talent
Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
Maintain a clean, organized, and safe store environment for customers, employees, and store products
Focused on providing positive customer and employee experience
Set high store standards that reflects company brand image, values, and culture
Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
Drive sales of company key products such as Blind boxes, MEGA, and accessories
Must be able to work flexible hours including nights, weekends, holidays
Visual Merchandising & Inventory Management (1 or the other depending on store size)
Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
Works closely with Inventory ASM to determine BOH and warehouse inventory levels
Required to work specific days of the week depending on Visual/Inventory Management responsibilities
Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.
Qualifications:
Retail industry knowledge, skills, and abilities
Confident and comfortable engaging customers to deliver great customer experience
More than 2 years of store leadership experience in retail
High level of ethics, values, integrity, and trust
Experience working independently in an ambiguous environment with minimal supervision.
Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
Ability to adapt to a fast-paced environment and implement new standardization directives
High School Diploma
Must be 18 years old or older
Physical Requirements
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
Ability to stand and walk for extended periods (up to 6-8 hours per shift)
Ability to bend, kneel, reach, and climb ladders or step stools safely
Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
Able to work in a fast-paced environment that may require quick movements and multitasking
Ability to work in varying temperature conditions, including stockroom and receiving areas
Manual dexterity required to operate standard stockroom tools (e.g., box cutters)
Benefits:
Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, etc.
Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
Career development: we work with you to advance your career through short-term assignments, new experiences, etc.
You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Senior Manager, Total Rewards
Service manager job in Toledo, OH
SSOE Group is hiring a Senior Manager (Total Rewards) for our Human Resources, People & Culture Department. This role will serve as the subject matter expert to lead design, implementation, and execution of the company's compensation and benefits strategies. This role leads the development of competitive and equitable total reward offerings across all geographies, ensuring compliance, market competitiveness, and internal equity. The position will require strong analytical skills, business acumen, and the ability to collaborate closely with HR business partners, finance, operations, and senior leadership across the global organization. Locations available are Toledo (OH), Hillsboro (OR), Atlanta (GA) and Nashville (TN).
What Makes SSOE a Great Place To Work
At SSOE, we cultivate a vibrant culture of innovation and growth, continually adapting to emerging markets and spearheading technological advancements. Our commitment to rewarding talent and effort ensures a fulfilling work environment for every individual.
Responsibilities:
Compensation Strategy & Management
Lead the design and execution of global compensation strategies, including base pay, bonus and incentive programs,
Lead annual compensation planning cycles including merit, bonus, and equity.
Partner with Talent Acquisition and HR Business Partners to support job evaluations and competitive offers.
Ensure compliance with federal, state, and local compensation regulations, and reporting requirements.
Benefits Strategy & Administration
Lead the strategic design and alignment of global benefits programs; partners with Manager, Benefits to ensure effective execution and compliance. Benefit programs include, but are not limited to: health, wellness, retirement, and leave programs.
Manage vendor/carrier selection strategy and ensure service level agreements are met.
Leads the strategic direction for open enrollment. Develop annual Health & Wellness budget and monitor financial performance.
Serve as advisor to the SSOE Profit Sharing and Savings Plan (PSSP) Committee.
Monitor trends and legislative changes globally to ensure compliance and recommend enhancements to benefits offerings based upon employee needs, market trends, and cost-effectiveness.
Ensures global consistency and competitiveness of benefits programs and coordination with regional HR teams.
Total Rewards Analytics & Communication
Lead the team through regular compensation and benefits benchmarking cycles to analyze and assess market data, industry trends, and best practices to ensure competitiveness of the programs.
Provide actionable insights through compensation and benefits analytics, dashboards, and reporting.
Identify and execute opportunities to digitize/optimize total rewards technical infrastructure.
Develops overarching communication strategy for total rewards programs that enhance employee understanding of the full value of and engagement with their total rewards.
Leadership & Collaboration
Lead and develop a team of high-performing compensation and benefits professionals.
Collaborate with Finance, Legal, HR and Operations teams to align total rewards strategies.
Serve as a subject matter expert and advisor to senior leadership.
Serve as lead for Total Rewards Advisory Committee to align cross-functional perspectives on compensation and benefits programs.
Ability to manage change effectively and mindful of technology and business implications.
Support M&A activities as required.
Qualifications:
Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or relevant certification (e.g., CCP, CEBS) preferred.
8+ years of progressive experience in compensation and benefits, with at least 3 years in a leadership role.
Experience in a global organization, preferably within engineering, architecture, or professional services.
Strong analytical skills and proficiency in HRIS and compensation tools. Specific experience with UKG or DecuSoft a plus.
Excellent communication, project management, and stakeholder engagement skills.
Salary Range: $150,000 - $160,000 year depending on location, education, experience, and any certifications that are directly related to the position.
Benefits include health, dental and vision insurance, life insurance, 401K, PTO & paid holidays.
What We Offer:
Experience a dynamic and collaborative team culture that fosters innovation and encourages creativity in problem-solving.
Competitive compensation and benefits.
Career growth and learning opportunities in AEC domains.
Preferred Attributes:
Strategic thinker with a hands-on approach.
Comfortable navigating ambiguity and driving change.
Passion for creating equitable and engaging employee experiences.
International curiosity.
Willingness to travel (domestically and internationally).
Food Services Leader
Service manager job in Toledo, OH
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $14.95 - $22.22 / hour
Qualifications
Previous experience or working knowledge of restaurant operations
Incredible customer service skills & the ability to help maintain a customer focused culture
Must be proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Background check is required
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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Assistant Store Manager
Service manager job in Livonia, MI
Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization. You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, and the opportunity to travel and receive continued development opportunities as a leader of our store management teams while we grow beyond 300 stores! We don't just provide jobs, we provide careers. Apply today and be part of our growth!
Job Description
Bring the Energy. Lead the Team. Make Every Day Game Day.
Are you passionate about sports, fashion, and creating unforgettable customer experiences? Rally House is looking for an Assistant Store Manager who brings leadership, hustle, and team spirit to everything they do.
As Assistant Store Manager, you'll work closely with the Store Manager to deliver results through your team. You'll coach, train, and lead Team Sales Leads and Sales Associates to hit store goals, deliver outstanding service, and create a fun, fast-paced shopping experience that feels like a retail pep rally. From merchandising and receiving to coaching the team and daily operations, you'll play a key role in keeping your store game day ready.
At Rally House, we celebrate hometown connections by offering an outrageous selection of local and team apparel and gifts, giving fans the perfect way to represent their teams and communities. Working closely with the Store Manager, you'll help create a welcoming environment that brings fans and alumni together in celebration of their team spirit.
This role is perfect for retail leaders ready to take the next step in their career. Whether you're managing the floor or jumping in to help a customer find the perfect gear, you'll lead by example and show your team how it's done.
If you're a future Store Manager in the making who loves to win, inspires others, and leads with purpose - we want to hear from you.
Responsibilities
Staffing: shift management, leading others
Customer service: ensures customer remains the top priority
Delivery Results: inventory control, selling strategies
Merchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution
Skills And Knowledge
Ability to lead other others, Able to communicate with others in a clear and confident manner, Detail oriented, Enthusiastic attitude, Functional skills required to make basic use of digital devices and online applications, Growth mindset, Outgoing
Qualifications
Minimum 3 years experience in clothing retail; Minimum 1 years in a supervisory or team lead position coaching others; Associates or Bachelor's degree preferred; Sports enthusiast preferred.
Required to stand and walk; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms; differentiate colors. Regularly required to stoop, kneel, bend, crouch and lift up to 50 pounds. The position also requires the ability to work in, on, around, over and under fixed equipment and ladders.
$18.00 - $23.00
Hourly
ASST STORE MGR in TEMPERANCE, MI S11118
Service manager job in Temperance, MI
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
GENERAL SUMMARY:
The Assistant Store Manager helps maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, the Assistant Store Manager assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. The Assistant Store Manager also performs stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
Open and close the store a minimum of two days per week.
Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
Assist with management of the store in the Store Manager's absence.
Qualifications
KNOWLEDGE and SKILLS:
Effective interpersonal, written and oral communication skills.
Ability to solve problems and deal with a variety of situations.
Good organization skills with attention to detail.
Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Ability to perform cash register functions and generate reports.
Knowledge of cash, facility, and safety control policies and practices.
Knowledge of cash handling procedures including cashier accountability and deposit control.
Ability to drive own vehicle to the bank to deposit money.
WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent strongly preferred.
One year of experience in a retail environment and six months supervisory experience preferred.
WORKING CONDITIONS:
Frequent walking and standing
Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
Occasional climbing (using step ladder) up to heights of six feet
Fast-paced environment; moderate noise level
Occasional exposure to outside weather conditions
Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores.
Dollar General Corporation is an equal opportunity employer.
General Manager
Service manager job in Plymouth, MI
Fourgrounds General Manager - Fourgrounds Coffee Studio (Plymouth, MI)
About Fourgrounds:
Fourgrounds is a new coffee shop and creative media hub in downtown Plymouth, MI-where craft coffee meets local storytelling. As we prepare for launch, we're hiring a General Manager to lead our team, own operations, and build a best-in-class guest experience. This is a ground-floor opportunity to grow with a unique hybrid concept.
Position Overview:
The General Manager is responsible for all aspects of store operations, from guest service and staff development to inventory management and financial performance. You'll lead a team of baristas and front-of-house staff, while managing costs, enforcing standards, and creating an outstanding environment for customers and employees alike.
Job Responsibilities -
Front of House:
Hire, onboard, train, schedule, and coach a high-performing team
Motivate employees to deliver excellent service
Provide feedback, coaching, and development to team members
Enforce store policies and foster a positive, productive workplace
Maintain a clean, welcoming, and well-organized space
Address guest concerns promptly and professionally
Back of House & Operations:
Oversee all store operations and report to ownership/corporate staff
Manage P&L, meet sales targets, and control labor and operating costs
Maintain accurate par levels, ordering guides, and prep sheets
Ensure consistency in food and beverage quality, following recipes and procedures
Keep inventory and retail coolers organized, stocked, and visually appealing
Maintain high standards for cleanliness, organization, and health code compliance
Oversee sanitation of workstations, tools, and storage areas
Ensure compliance with food safety, health codes, and cash handling policies
Reconcile cash deposits with POS system daily
Coordinate event strategy with WDIV events team/coordinator
Administrative & Strategic Duties:
Create, manage, and adjust team schedules; approve shift changes and fill-in for absences
Provide insights and feedback to ownership; help manage workplace change(s)
Manage employee relations by addressing conflict resolution, performance challenges, and fostering positive interpersonal dynamics.
Represent and promote the Fourgrounds brand in the community
Support cross-functional collaboration with the in-house media studio
Coordinate store operations with local programming staff and daily broadcast of station lifestyle show
Report performance to ownership and help implement operational improvements
Key Qualifications:
3+ years of experience managing a café or restaurant preferred
Strong understanding of café operations, food safety, and customer service
Skilled in balancing supply and demand, ordering, and inventory
Ability to manage multiple priorities in a fast-paced environment
Strong interpersonal, organizational and problem-solving skills
Familiarity with coffee equipment, drinks, and café operations is a plus
Effective leader with experience coaching and mentoring teams professionally
Proficiency in POS systems and basic financial reporting
Skill in maintaining detailed communication and organization in restaurant industry
Positive and enthusiastic attitude
Experienced in managing budgets, costs, and business metrics (sales, labor, profitability, etc.).
ServSafe or food safety certification (or willingness to obtain)
Ability to work full-time including early mornings, evenings, weekends and holidays.
Location & Schedule:
Location: Downtown Plymouth, MI
Schedule: Full-time (Includes mornings, evenings, weekends, and holidays)
No Phone Calls Please
Fourgrounds Coffee is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, Fourgrounds Coffee will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Electrician I - GM Warren Annex C - Skilled Trades
Service manager job in Warren, MI
The Electrician executes projects and work orders by installing, maintaining, testing, troubleshooting, andrepairing electrical equipment. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Job Responsibilities
The Electrician executes the timely and correct performance of scheduled assignments, work requests and projects.
Maintains a friendly, efficient, and positive customer service attitude toward customers, clients, and co-workers.
Anticipates and responds to customer needs.
Reads and interprets drawings, blueprints, schematics, and electrical code specifications to determine correct layout and troubleshoot industrial electrical equipment installations.
Installs, examines, replaces, or repairs electrical wiring, receptacles, switch boxes, conduits, feeders, Ethernet and coaxial cable assemblies, lighting fixtures and other electrical components.
Tests electrical and electronic equipment and components for continuity, current, voltage and resistance.
Maintains, repairs, installs and tests switchgear, transformers, switchboard meters, regulators, and reactors.
Conducts preventive maintenance programs and keeps maintenance records.
May install, maintain and calibrate industrial instrumentation and related devices.
Researches and specifies repair parts from manuals and computer sources.
Participates in continuous improvement efforts to optimize reliability and value.
Follows all Aramark and safety standards, requirements by the appropriate accredited local agencies and operating procedures.
Adheres to all Aramark appearance standards and always wears the required uniform and personal protective equipment (PPE) while working.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
1-3 years? experience in a process driven electrical maintenance position required.
Must have the ability to read drawings and blueprints and interpret specifications.
Must have the ability to understand and apply industry standards for installation, repairs, and safety.
Demonstrates interpersonal and communication skills, both written and verbal.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
EducationAbout Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Duty Manager DTW
Service manager job in Detroit, MI
*Applicants must be legally authorized to work in U.S.A to apply to the selection process
Are you ready to take off your career at one of the best places to work?
At Aeromexico, we are dedicated to offering our passengers the best travel experience. This is possible thanks to having the best talent in the industry. We strive to help all our employees grow, develop, and reach their full potential to achieve success in an inclusive, diverse, and equal environment.
Are you up for the challenge?
We are looking for a Duty Manager to deliver extraordinary experiences for our customers. This role is ideal for an organized, team leader, and safety-oriented individual who understands how to supervise the efficiency of airport operations by ensuring quality service and maintaining established punctuality rates, as well as guaranteeing compliance with the company's safety procedures and regulations.
Educational requirements:
Bachelor's degree in Administration, Business, or a related field.
Experience:
3 years of related work experience; must be familiar with Ground Operations processes in airlines.
Skills to succeed:
Excellent verbal, written, and interpersonal skills (English and Spanish).
Ability to prioritize; proven team leadership skills.
Service-oriented.
Join us!
Aeromexico is the ideal place to unleash your potential in a diverse, equitable, and inclusive environment where you can grow professionally and embrace our culture.
Fasten your seatbelt! This is your chance to elevate the journey into an extraordinary experience.
Aeromexico provides equal opportunities and does not discriminate against employees or applicants based on their race, religion, sex, country of origin, age, disability, sexual orientation, gender identity and expression, pregnancy, or illness.
Important: The Aeromexico Talent Acquisition team will identify themselves properly and will never request payments or banking information during the selection process. Please check our job openings only through official channels.
Store Manager
Service manager job in Adrian, MI
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customer service, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#LI-ST1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Auto-ApplyStore Manager
Service manager job in Ann Arbor, MI
Are You Craving A Career With An Industry Leader?
Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As A Store Manager:
You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success.
Don't worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program.
How we reward you:**
Free meals while working at Panda
Generous compensation package with bonus opportunities
Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
Pre-Tax Dependent Care Flexible Spending Account
401K with company match
Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
Discounts at theme parks, gym memberships, and much more
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance
Pre-Tax Dependent Care Flexible Spending Account
Please refer to for details.
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ...@PandaRG.com.
Customer Operations Manager
Service manager job in Detroit, MI
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact you will make with the role
In this new role, you will make a direct impact by ensuring 3M deliveries in response to customer portal and survey requests are timely, accurate, and consistent. Your work will strengthen trust with key customers, enable key account and sales team to stay focused on growth, and position 3M to compete successfully for new business.
By developing best practices and streamlining how we manage requests across functions, you will not only create efficiencies for the organization but also shape how 3M engages with customers in the automotive segment. This role offers a unique opportunity to influence both customers' satisfaction and business outcomes while building cross-functional expertise and leadership visibility.
As a Customer Operations Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
Monitor customer portals daily to identify incoming customer requests
Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
Follow up with stakeholders to confirm timely entry of information in portals
Act as a collection point for customer survey and other data requests received outside the portals
Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
Communicate directly with customers to clarify requests and ensure alignment
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor's degree or higher (completed and verified prior to start)
Five (5) years of experience working at 3M, with knowledge of 3M systems in a private, public, government or military environment
Additional qualifications that could help you succeed even further in this role include:
Experience in supply chain management
Experience in manufacturing
Project management skills
Operating with a sense of urgency
Strong track record of navigating complex, multi-functional organizations
Ability to work in a highly dynamic environment
Excellent written and verbal communication skills
2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management
Work location: Onsite (Job Duties allow for some remote work but require travel to a 3M hub at least 4 days per week)
Relocation Assistance: Not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 10/15/2025 To 11/14/2025 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
3M Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
Auto-ApplyRegional Service Manager I
Service manager job in Auburn Hills, MI
Job Description
Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service.
We move water.
Job Summary:
The primary responsibility of the Regional Service Manager I is to ensure that exceptional service is completed on all company equipment every time through the management, direction, training and evaluation of Mersino's Branch and Corporate Service Teams, assuring quality and timeliness of work and minimizing the cost of parts and labor. They shall strive to support the company goals of maintaining a satisfactory green tag/red tag ratio in each branch, minimizing hard down lag times, promoting fleet quality of service to minimize field failures, and promoting the overall fleet quality of appearance. The Regional Service Manager I shall also act as a liaison between Branch Service Managers / Service personnel and the company's Executive Management Team in order to communicate regarding decisions, policies, and all matter that affect the performance and success of the company's service teams.
Typical Duties and Responsibilities:
Establish Service policies and procedures, ensuring proper training and compliance to assure consistent service department performance at all locations
Develop and implement standardized expectations for Service Departments, including cleanliness, organization, equipment maintenance, tools, ergonomics, Lean and 6S
Guide the Branch Service Departments in implementing and maintaining an inventory of parts, tools, and supplies to meet daily service requirements
Develop and implement company standards for maintenance of equipment and vehicles, as well as quality control processes for repairs completed on all vehicles and equipment
Develop an audit to evaluate the amount of time employees spend maintaining equipment to identify productivity and staffing issues
Travel to branch locations to conduct Service Department inspections to ensure that company standards are being met for department standardization, quality of repairs, adherence to policies and procedures, etc.
Monitor Field Failures in the company's internal system to ensure accurate reporting, and to find opportunities to train with Service Departments to minimize future field failures
Create a process to set up and stock a new Service Department including all tools, equipment, and supplies needed to work on MERSINO equipment; travel to new branch locations to assist with the Service Department initial set-up
Work with IT to fully automate all Service Department processes and to ensure that the appropriate service data is being captured, stored, and reported correctly
Perform audits to ensure that each branch is maintaining records of equipment purchases, repair work, and equipment maintenance through the appropriate tracking systems
Create a Service Department staffing template to identify which positions are needed and how many people in each position based on business flowing through each branch
Evaluate Service staffing at each branch on an ongoing basis to ensure appropriate staffing levels
Partner with Marketing and HR to create an effective recruitment and on-boarding plan for all Service positions
Establish a Service Employee testing and evaluation process to identify levels of knowledge and to give guidance on how employees should be working to advance their skills
Develop an annual recurring training schedule to ensure all mechanics are rotated through training with the Corporate Service group on an annual basis
Prepare and deliver corrective actions as necessary on a timely basis and in accordance with company policy
Ensure all required OSHA certifications and required safety training courses have been completed and are maintained within each branch location
Maintain and enforce company safety standards for all Service personnel, and enforce environmental systems and procedures applicable to daily work activities of all Service personnel
Ensure that The Mersino Way is a guiding document in all daily activities
Qualifications:
5 years of project management and supervisory experience in a service/repair setting
Bachelor's Degree in Diesel and Truck Service Management or related field preferred
Appropriate equipment repair certifications
Planning and organizational skills in handling multiple projects
Ability to read schematics, blueprints and/or technical manuals
Skills in workflow analysis and management
Specific Expectations:
Ability to travel 50-75%
A professional demeanor
Ability to work effectively with others
Ability to multi-task in a changing environment
Ability to work a flexible schedule to meet job requirements
Excellent written and verbal communication skills
Strong time management and organizational skills
Requires intermittent periods during which continuous physical exertion is required such as walking, standing, stooping, climbing, lifting materials or equipment, some of which may be heavy or awkward
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Mersino is an Equal Opportunity Employer/Veterans/Disabled
Regional Service Manager
Service manager job in Troy, MI
Job Description
At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events.
We are immediately hiring a Regional Service Manager to join our dynamic team.
Why Mobile Air? Here are some of the perks & rewards:
Competitive pay with quarterly bonus opportunities
Health, Vision, and Dental Insurance
Life Insurance
401k with company match
Paid time off (vacation, sick days, holidays)
Career development and advancement potential
Employee discount programs
What you'll do:
Oversee operations of smaller branch rental offices within the assigned region and maintain direct management of the home branch.
Provide leadership by ensuring consistency in business processes across branches.
Deploy and ensure adherence to service procedures in each branch.
Collaborate with Service Managers, other Regional Service Managers, and VP/GM's to enhance interaction within the Service Department.
Manage key metrics to ensure employee, customer, and financial goals are achieved in the region.
Work with branch service leadership to optimize service processes.
Coach and support branch personnel for positive employee relations, growth opportunities, and performance evaluations.
Conduct audits of branch operations and service procedures to drive consistency.
Ensure compliance with core values and safety standards across all branches.
Communicate Service Group goals, provide resources and direction, and track progress toward those goals through regular visits to assigned branches.
Manage assets in collaboration with branch service leadership to maintain equipment standards.
Establish training initiatives covering equipment operation, troubleshooting, preventive maintenance, and safety training.
Utilize a voice-of-the-customer approach to gather feedback from internal and external customers.
Perform other duties as assigned.
We're looking for the following skills/experience:
Minimum of 3 years' experience in the HVAC rental industry or similar field, preferably as a service manager.
Availability for after-hours support due to the needs of the rental business.
Associate's degree from an accredited vocational college preferred.
At least 1 year of supervisory experience.
Proficient in Microsoft Office products or other comparable systems; experience with MRP or rental software preferred.
Proven ability as a self-starter, capable of working independently.
Willingness to travel up to 40% of the time.
Join our team of dedicated professionals and contribute to the success of our HVAC operations while advancing your career in a fast-paced environment!
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