At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department. All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.
Training includes learning the following:
• Roles and responsibilities of functional areas within Service Operations
• End to end production process including inventory management, cosmetic and mechanical repair
• Fundamental management skills of leaders at CarMax through our Management Development Program
Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or ServiceManager.
Principle Duties & Responsibilities:
Ability to demonstrate learnings throughout the training program
Support the execution of store procedures and processes
Successfully complete the Management Development Program
Qualifications:
3+ Years of experience as a Manager experience preferred
Work through and manage a team to achieve goals
Read, interpret and transcribe data in order to maintain accurate records
Demonstrate the ability to multi-task
Speak and listen effectively in working with customers/associates, both in person and over the phone
Demonstrate computer skills with a variety of common and proprietary software
Possess a valid Driver's License
Working Conditions:
Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.
Requires walking or standing for extended periods of time.
Variety of work schedules with shifts that may include nights, weekends, and holidays
Occasional travel to other work locations
Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance
Wears CarMax clothing (acquired through the company store) at all times while working in the store
$38k-46k yearly est. 5d ago
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Salon Manager
Regis Haircare Corporation
Service manager job in Wilmington, DE
We're so happy you found us! We would love for you, as a licensed hairstylist with management experience, to join our dynamic family of like-minded, passionate, and talented hairstylists.
We are here to provide continual growth and are committed to nurturing your talent and fueling your passion to manage and work behind the chair.
Let's get you started. It's easy. Just apply with our amazing chatbot assistant, Olivia. We will gather some contact information and help schedule a time that is convenient for you to interview. It all takes just a minute and you will get confirmation of the interview right away. Thank you for considering us. We can't wait to hear from you.
IF YOU HAVE A COSMETOLOGY LICENSE, AND SALON MANAGEMENT EXPERIENCE, PLEASE APPLY HERE!
We treat our stylists like FAMILY!
ESTABLISHED CLIENTELE in a busy salon.
HAIRCUTS - COLOR - WAXING - TREATMENTS
PAY: Up to $35 per hour
EDUCATION:
Over 50 hours PAID TRAINING in the first 3 months - with advanced cutting & color classes at our Hairstylist Academy.
We have the LARGEST EDUCATION TEAM in the region. Whether you're just starting out, returning to the industry, or are behind the chair now, we have the EDUCATION to grow your skills and make you SUCCESSFUL and CONFIDENT.
Ongoing EDUCATION throughout your career at Supercuts. Immediate SUPPORT and the BEST in the industry TRAINING.
CAREER ADVANCEMENT Opportunities:
* We offer a FUTURE, not just a job, but a CAREER path.
* Career paths and training available in Education and Leadership.
Many Stylist BENEFITS, including:
ABOVE AVERAGE BASE PAY, plus Immediate COMMISSION & BONUS opportunities
FLEXIBILITY & WORK-LIFE BALANCE
FULL-TIME & PART-TIME Positions Available Immediately
HEALTH, DENTAL, VISION, 401K
STUDENT LOAN REPAYMENT ASSISTANCE (Pay Back the Future)
PAID HOLIDAYS
PAID VACATION THAT INCREASES WITH YOUR TENURE
PAID COSMETOLOGY LICENSE RENEWAL
A FUN PLACE TO WORK TOGETHER AS A FAMILY!
The Salon Manager is responsible for all facets of a salon's operations and provides leadership and tools for the team to help them increase their clientele and the business. The Salon Leader also provides all hair care services offered by Supercuts and ensures the highest quality of guest service standards and salon profitability. The Salon Manager provides guests with excellent service by providing the full range of hair care services offered by their salon. Supercuts endeavors to provide every guest with a great experience every time they visit by providing quality consultations, exceptional service, and the knowledge to duplicate the desired look at home.
Minimal Qualifications:
Current cosmetology or barber license and manager license as required by state/provincial regulations
Ability to work a flexible schedule, including evenings and weekends
Ability to provide exceptional guest service, understanding the guest's needs, providing quality consultations and performing services requested in an efficient and professional manner.
Ability to perform administrative tasks such as completing schedules and transactions on the computerized register, performing close-out procedures, and light housekeeping duties (Banking Procedures, Inventory for salons, staff meetings).
Ability to resolve guest issues
Ability to effectively lead and develop a team, creating a positive work environment, training and providing guidance on business and technical competency matters, and resolving associate issues
$35 hourly 3d ago
Travel Plaza QSR General Manager - Flexible Schedules
Applegreen USA Welcome Centers Central Services
Service manager job in Wilmington, DE
A leading travel plaza operator in Wilmington, DE is seeking a General Manager to oversee the operations of a quick service restaurant. This role includes managing day-to-day activities, leading a team to achieve financial targets, and ensuring compliance with brand standards. The ideal candidate has at least 2 years in a supervisory position within the QSR industry, a high school diploma, and possesses strong leadership and customer service skills. Flexibility to work various shifts is essential. Competitive perks and benefits offered.
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$53k-103k yearly est. 2d ago
General Manager, Home Secured Lending
Best Egg, Inc. 4.3
Service manager job in Wilmington, DE
Best Egg, a financial technology platform developed by Marlette Holdings, is on a mission to inspire confidence by providing simple, personalized, and accessible solutions to help people overcome everyday financial challenges. Best Egg combines deep banking expertise, strong customer understanding, and advanced technology to deliver digital financial products and experiences that are relevant, efficient, and human-centered.
Since its founding in 2013, Best Egg has helped more than 1.6 million unique customers access credit, lending over $30 billion through a suite of flexible financial products that empower people to confidently manage their everyday finances. Headquartered in Wilmington, DE, Best Egg has grown to more than 500 employees and operates at scale with a strong foundation of financial stability-having been profitable since 2017.
Customers trust and love Best Egg, reflected in its 95% customer satisfaction rating, A+ rating with the Better Business Bureau, and 4.6-star rating on Trustpilot with more than 9,000 reviews. The company continues to expand its offerings, including new home-secured lending products designed to empower consumers in rebuilding and growing their financial health.
Best Egg fosters a culture that puts people first, creates clarity, gets things done, delivers with heart, and listens to its customers. Teams are encouraged to collaborate openly, communicate transparently, and act with urgency and empathy to deliver meaningful impact for customers and colleagues alike. With a large total addressable market of more than 100 million U.S. consumers with limited savings, Best Egg is well‑positioned to continue leading in financial confidence and innovation.
The company has won multiple awards from Top Work Places including: Top Work Places for Financial Services, four years in a row for Top Work Places in Delaware and several cultural awards including Appreciation, Clued‑In Leaders, Communication, Empowering Employees and Innovation.
Best Egg recently announced an agreement to be acquired by Concord with the transaction Expected to close in Q2, 2026. Until then, Best Egg continues to operate independently, maintaining its focus on empowering people to confidently manage their finances.
Reporting Relationship
Bobby Ritterbeck serves as the President of Best Egg, where he is responsible for leading the company's Lines of Business, Product, and Insights organizations. Under his leadership, Best Egg continues to expand its suite of innovative financial products-driving growth across unsecured loans, secured lending, credit card, and emerging product verticals.
Bobby co‑founded Best Egg and has lead the building of Best Egg's customer‑centric mission and culture. His strategic vision focuses on delivering simple, transparent, and accessible credit solutions that meet the evolving needs of consumers while driving sustainable business growth.
Opportunity
Best Egg successfully launched its Home Secured Lending product, expanding its secured credit product portfolio to help customers access affordable borrowing solutions backed by home equity. With strong early traction and significant market potential, the company is now focused on scaling and optimizing this business line to drive sustained growth and profitability. The General Manager (GM), Home Secured Lending will serve as the strategic and operational leader responsible for expanding the product's reach, enhancing performance, deepening customer engagement, and evolving the offering to meet diverse consumer needs.
This leader will oversee all aspects of the business-including product strategy, design, launch, growth, and P&L management. The GM will leverage deep expertise in consumer credit, home lending, and digital innovation to create a market‑leading experience that differentiates Best Egg in the rapidly evolving home‑secured lending landscape. This is a rare opportunity to shape the direction of a high‑potential product backed by the resources and culture of a fast‑growing FinTech.
Location
Preference for Wilmington, DE. Open to remote candidates with regular travel to Wilmington.
Responsibilities
Accountable executive for the Home Secured Loan P&L - including setting revenue goals, managing investments, and optimizing costs.
Define the product strategy and customer experience - Develop a 3+-year vision aligned with Best Egg's broader strategic goals.
Design a digital‑first low‑friction customer experience that differentiates Best Egg from traditional home equity lending.
Adjust strategy dynamically based on market performance, competitive trends, and data insights.
Leverage customer insights and design thinking to define a differentiated value proposition across multiple customer segments.
Identify and prioritize expansion opportunities such as HELOCs, home improvement loans, and hybrid lending products.
Launch and operationalize the business.
Create end to end customer journeys - from application and underwriting to servicing and repayment.
Lead go‑to‑market strategy, including MVP definition, launch timelines, and multi‑state rollout.
Build or partner to establish infrastructure for underwriting, collateral valuation, title verification, closing and servicing.
Develop multi‑year forecasts and manage key financial and operational KPIs.
Collaborate with Marketing, Credit, and Capital Markets to refine acquisition, pricing, and loan funding strategies.
Partner with legal, compliance, and operations to ensure adherence to all applicable regulations and state‑specific requirements.
Collaborate with Capital Markets and Investor Relations to align product features and risk profiles with investor expectations.
Determine appropriate resource allocation (dedicated vs. shared, internal vs. vendor).
Lead a high‑performing cross‑functional leadership team across Product, Risk, Marketing, Operations, and Technology.
Foster a culture of collaboration, innovation and accountability.
Mentor and empower team members to operate with ownership, speed and excellence.
Manage external stakeholder relationships.
Build and maintain relationships with partner banks, servicers, and compliance advisors.
Serve as an external advocate for Best Egg's Home Secured Lending initiative, enhancing brand credibility in the market.
Successful Candidate
Education
Bachelor's degree required; MBA or advanced degree preferred.
Professional Experience
10+ years of experience in consumer lending, preferably in mortgage, HELOC, or home equity products.
Proven success in P&L ownership and launching or scaling secured lending products.
Deep knowledge of lending regulations and compliance across secured consumer credit.
Experience digitizing manual lending processes, such as title verification and closing workflows.
Strong experience managing third‑party vendors and complex partner ecosystems.
Skill Set
Strategic Thinking & Execution: Ability to set a bold vision and translate it into a scalable, operationally sound business model.
Customer Obsession: Designs empathetic, data‑driven solutions that simplify and enhance the customer experience.
Leadership & Influence: Inspires and aligns cross‑functional teams through clarity, purpose, and enthusiasm.
Entrepreneurial Drive: Acts decisively and resourcefully in building new business capabilities from the ground up.
Regulatory Acumen: Navigates complex compliance environments confidently and strategically.
Analytical Rigor: Uses data‑driven insights to guide performance optimization and continuous improvement.
Resilience & Adaptability: Thrives amid ambiguity with a bias toward action, iteration, and progress.
$250,000 - $290,000 a year
In addition to semi‑monthly salary payments, this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 40% of base salary. This position may also be eligible for a long‑term cash incentives.
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$66k-110k yearly est. 2d ago
General Manager
Crunch Fitness 3.9
Service manager job in Wilmington, DE
Here We GROW Again! Are you a potential Club General Manager and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With over 45 locations currently and even more planned, our General Manager position offers a tremendous opportunity for growth & career advancement.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our “No Judgments” philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Responsibilities
Responsibilities include driving revenue, leading and developing a high-performing sales team, hiring and training staff, and generating leads through local outreach initiatives to support club growth.
Qualifications
A record of success in driving revenue
Minimum of 3 years of sales experience
Minimum of 1-2 years managing a team of 7-10 employees
The ability to hire, train, & develop a highly effective sales team
Ability to generate leads through local outreach initiatives
Competitive personality with a desire to win
A desire for personal/professional growth
Team oriented individual
Outgoing personality
Organized and professional
Efficient and effective communication skills
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
The Ways You Benefit
Competitive salary
Ability to bonus every month
401K after 1 year
Health benefits
Exciting team environment
Growth opportunity in a rapidly growing company
Free Crunch Fitness membership
If you're ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch!
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$34k-44k yearly est. 1d ago
Customer Service Account Manager
Pats Aircraft LLC 4.0
Service manager job in Georgetown, DE
Join the High-Flying Team at ALOFT AeroArchitects!
Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety.
Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights!
SUMMARY
Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely.
Generate new and repeated sales by providing product and technical information in a timely manner.
Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers.
Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery.
Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required.
Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales.
Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled.
Determine customer requirements and expectations to recommend specific product or solutions.
Present price, credit, and terms in accordance with company policy.
Exercise discretion & independent judgment with respect to matters of significance.
Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule.
Review the Boeing rating and contest any and all errors to ensure accuracy of the rating.
Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information.
Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained.
Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities.
Set-up and maintain customer files and portals as required.
Assist accounting personnel in collections efforts as required.
Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products.
Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy.
Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support.
Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse.
Manage time effectively, meet personal goals, and work effectively with other members of the customer service team.
Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided.
Maintain proficiency in using personal computer and software.
Responsible for Complete initial / recurrent training requirements in a timely manner.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Assign duties and examine work for exactness, completeness, and conformance.
Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner.
Provide motivation, training and general guidance for the Customer Service staff.
ADDITIONAL RESPONSIBILITIES
The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities.
Diploma with six plus years related work experience.
Strong research skills and the ability to work independently or with minimal supervision.
Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
Ability to build positive relationships and to maintain cross-functional partnerships.
Effective written and verbal communication skills.
Effective analytical and problem-solving skills.
Must be detail oriented with the ability to multi-task.
Ability to read and interpret engineering drawings.
Ability and willingness to work extended hours, when needed.
LANGUAGE SKILLS
Read, write and understand the English language.
Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist.
TRAVEL
Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.
WORK ENVIRONMENT
The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job.
Standard office environments.
Exposure to noise, smells, dust and fumes typically associated in an aviation environment.
Close proximity to several industrial hazards including electrical, mechanical and chemical.
SAFETY STATEMENT
All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive
$64k-125k yearly est. Auto-Apply 30d ago
Licensed Insurance Customer Service
Denise Beam-State Farm Agency
Service manager job in Ocean View, DE
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person with the right skill set!
We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Must have or be willing to obtain an active Property and Casualty insurance license.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus/Commission
Paid Time Off (vacation and personal/sick days)
Retirement plan with Matching Contribution
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$56k-106k yearly est. 10d ago
Customer Service Account Manager
Aloft Aeroarchitects
Service manager job in Georgetown, DE
Join the High-Flying Team at ALOFT AeroArchitects!
Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety.
Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights!
SUMMARY
Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely.
Generate new and repeated sales by providing product and technical information in a timely manner.
Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers.
Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery.
Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required.
Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales.
Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled.
Determine customer requirements and expectations to recommend specific product or solutions.
Present price, credit, and terms in accordance with company policy.
Exercise discretion & independent judgment with respect to matters of significance.
Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule.
Review the Boeing rating and contest any and all errors to ensure accuracy of the rating.
Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information.
Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained.
Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities.
Set-up and maintain customer files and portals as required.
Assist accounting personnel in collections efforts as required.
Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products.
Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy.
Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support.
Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse.
Manage time effectively, meet personal goals, and work effectively with other members of the customer service team.
Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided.
Maintain proficiency in using personal computer and software.
Responsible for Complete initial / recurrent training requirements in a timely manner.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Assign duties and examine work for exactness, completeness, and conformance.
Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner.
Provide motivation, training and general guidance for the Customer Service staff.
ADDITIONAL RESPONSIBILITIES
The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities.
Diploma with six plus years related work experience.
Strong research skills and the ability to work independently or with minimal supervision.
Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
Ability to build positive relationships and to maintain cross-functional partnerships.
Effective written and verbal communication skills.
Effective analytical and problem-solving skills.
Must be detail oriented with the ability to multi-task.
Ability to read and interpret engineering drawings.
Ability and willingness to work extended hours, when needed.
LANGUAGE SKILLS
Read, write and understand the English language.
Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist.
TRAVEL
Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.
WORK ENVIRONMENT
The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job.
Standard office environments.
Exposure to noise, smells, dust and fumes typically associated in an aviation environment.
Close proximity to several industrial hazards including electrical, mechanical and chemical.
SAFETY STATEMENT
All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive
$56k-105k yearly est. Auto-Apply 30d ago
Service Supervisor
OPC Pest Service 4.1
Service manager job in Wilmington, DE
Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader.
We are currently seeking a Service Supervisor for our Wilmington, DE branch!
Responsibilities
The Service Supervisor will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational and sales leader, you will be responsible for the overall management of the service team, including: fleet management, service team sales, and overall customer satisfaction.
What We're Looking For:
The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service based industry (I.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)/ Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.
We Offer…
* Competitive Compensation; Base Salary & Bonus
* Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
* Paid Time Off (Holiday/Vacation/Sick)
* Company Vehicle & Gas Card
* Paid Training/Industry Orientation
* Smartphone, Equipment, etc.
* Opportunity to obtain the State Pesticide Licensing (required)
* Opportunities for Growth, Development, and Advancement
Qualifications
As an experienced and successful Service Supervisor, you will be required to have the following experience and skills to...
* Lead and mentor the entire service operation
* Provide highly skilled "hands-on" management
* Train and develop technicians
* Conduct in-house and in field technician training and meetings
* Monitor scheduling and routing to drive efficiencies and productivity
* Schedule client services and route service technicians
* Motivate the service team to provide high-quality customer and technical services
* Guide service technicians in resolving client issues and concerns
* Ensure that customer expectations are met
* Have experience interacting with both commercial and residential clients
* Perform quality site inspections
* Review and submit all service-related documents and reporting
* Assist with interviewing and selecting service technicians and trainees
* Maintain inventory of equipment and supplies
* Multi-task within a fast-paced environment
* Exhibit excellent communication skills
* Must be 18 years of age
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Safely use a ladder within the manufacturer's weight capacity
* Lift and carry up to 50 lbs.
* Safely access crawl spaces, attics, confined spaces, roof tops, etc.
* Ability to work in all types of weather conditions
Want to learn more about working here at Western Pest Services? Click Here!
Salary Range: $80,000.00 - $94,000.00 per year
Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
As an experienced and successful Service Supervisor, you will be required to have the following experience and skills to...
* Lead and mentor the entire service operation
* Provide highly skilled "hands-on" management
* Train and develop technicians
* Conduct in-house and in field technician training and meetings
* Monitor scheduling and routing to drive efficiencies and productivity
* Schedule client services and route service technicians
* Motivate the service team to provide high-quality customer and technical services
* Guide service technicians in resolving client issues and concerns
* Ensure that customer expectations are met
* Have experience interacting with both commercial and residential clients
* Perform quality site inspections
* Review and submit all service-related documents and reporting
* Assist with interviewing and selecting service technicians and trainees
* Maintain inventory of equipment and supplies
* Multi-task within a fast-paced environment
* Exhibit excellent communication skills
* Must be 18 years of age
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Safely use a ladder within the manufacturer's weight capacity
* Lift and carry up to 50 lbs.
* Safely access crawl spaces, attics, confined spaces, roof tops, etc.
* Ability to work in all types of weather conditions
Want to learn more about working here at Western Pest Services? Click Here!
Salary Range: $80,000.00 - $94,000.00 per year
Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The Service Supervisor will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational and sales leader, you will be responsible for the overall management of the service team, including: fleet management, service team sales, and overall customer satisfaction.
What We're Looking For:
The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service based industry (I.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)/ Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.
We Offer…
* Competitive Compensation; Base Salary & Bonus
* Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
* Paid Time Off (Holiday/Vacation/Sick)
* Company Vehicle & Gas Card
* Paid Training/Industry Orientation
* Smartphone, Equipment, etc.
* Opportunity to obtain the State Pesticide Licensing (required)
* Opportunities for Growth, Development, and Advancement
$80k-94k yearly 1d ago
Behavioral Services Director
Autism Delaware 3.8
Service manager job in Newark, DE
The Behavioral Services Director is a key member of the Staff Leadership Team and is responsible for overseeing the development, implementation, and monitoring of ABA service programs at Autism Delaware. The position requires an experienced BCBA to lead the development and implementation of agency services and budgets. This role ensures that services align with the organization's mission, meet all regulatory and funding requirements, and are delivered with a commitment to innovation, quality, and person-centered values. The Director provides strategic leadership, supervision, budget oversight, and fosters relationships with internal and external stakeholders to support the growth and excellence of services statewide. The position requires an experienced BCBA to lead its development.
EMPLOYEE PHILOSOPHY STATEMENT
At Autism Delaware, we believe in supporting those who support our mission - and that begins with the way we show up for one another every day. We ask every employee to be the person you want to work with: respectful, kind, collaborative, and professional.
MISSION
Autism Delaware's mission is to help people and families affected by autism.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Understand The Agency's Mission & Treatment Philosophy
Treat participants, families, and coworkers with dignity and respect
Demonstrate cultural sensitivity in all interactions
Represent Autism Delaware in a professional and informed manner with external stakeholders
Provide support to other services as needed, participate in agency functions, initiatives and fundraising events
Program Development and Oversight
Lead the development, implementation, and evaluation of all behavioral and related services
Align service delivery with the organization's philosophy and strategic plan, emphasizing innovation and best practices
Maintain regulatory and accreditation compliance across all programs
Support quality documentation, timely reporting, and software utilization across service areas
Contribute to strategic and long-range planning in collaboration with agency leadership
Ensure services are responsive, and centered on dignity and respect for all individuals served
Staff Leadership and Supervision
Provide supervision, mentoring, and leadership to program managers and clinical staff
Support staff training and development with a focus on innovation, accountability, and performance improvement
Monitor performance metrics, ensure compliance, and address performance concerns fairly and promptly
Facilitate a culture of collaboration, continuous learning, and shared decision-making
Ensure all staff contribute to cross-functional teams and uphold agency values in their roles
Foster creative thinking and solution-based approaches to challenges in service delivery
Financial Oversight and Budget Management
Develop, implement, and monitor annual program budgets in collaboration with the finance team
Track revenues and expenses, respond to variances, and propose adjustments as needed
Identify opportunities for cost savings, program sustainability, and new funding streams
Ensure responsible stewardship of resources and adherence to fiscal policies
External Engagement and Partnerships
Maintain strong relationships with families, self-advocates, donors, and state agency partners
Participate in external committees, advocacy efforts, and community engagement activities
Collaborate with other agencies and stakeholders to improve systems of care
Support fundraising, development, and donor engagement strategies in partnership with the Development team
Quality Improvement and Best Practices
Stay current with trends, research, and best practices in autism services and behavioral health
Identify training and development opportunities to maintain professional expertise
Implement and monitor program improvement plans, ensuring compliance with health and safety standards
Lead or contribute to annual agency retreats and strategic planning sessions
Oversee risk management, safety protocols, and policy compliance in areas of responsibility
NON-ESSENTIAL FUNCTIONS
Maintain a safe and hazard-free work environment
Respond to and manage incidents involving deviation from safety or operational procedures
Oversee development and revision of safety-related policies in accordance with regulations
Ensure confidentiality of all business and client information, including compliance with state and federal laws and regulations, including HIPAA
Support emergency response planning and readiness across programs
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Full-time exempt position, minimum 37.5 hours per week
Must be available for occasional evening and weekend responsibilities and emergency response
Travel required between agency sites and to local, regional, and national meetings and conferences
Benefits as outlined in the Autism Delaware Employee Handbook
Ability to work in office, remote, and community-based settings
Must be able to participate in meetings, training, and events that require prolonged sitting, standing, and occasional lifting of materials
QUALIFICATIONS
Minimum Requirements
Master's degree in a field related to Autism Delaware's core services (e.g., social work, human services, nonprofit management)
Minimum six (6) years of senior-level leadership experience in human services or nonprofit organizations
Eligibility for a clinical or other relevant professional license
Excellent verbal and written communication skills
High level of organizational ability and time management skills
Strong computer proficiency, especially in MS Office and Excel
Demonstrated commitment to working with individuals from diverse backgrounds and lived experiences
Valid Driver's license, auto insurance and favorable driving record; reliable transportation
Successfully pass background checks and a drug screening
Requirements for Continued Employment
Adherence to Autism Delaware policies and procedures
Successful, safe, and effective performance of job duties
Regular and punctual attendance
Ability to work cooperatively with clients, coworkers, funders, and community partners
Willingness to adapt to evolving service needs and organizational priorities
$99k-170k yearly est. 23d ago
Statewide Director of Reentry Services
Vitalcore Health Strategies
Service manager job in Dover, DE
Job DescriptionJoin the VitalCore Team in Delaware! We're people fueled by passion, not by profit!
VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care, has an opening for a Statewide Director of Re-entry Services at our Regional Office in Dover, DE!!
At VitalCore we pride ourselves on retaining and acquiring compassionate, dedicated individuals who are committed to providing quality services. Join our team and experience first-hand how VitalCore Health Strategies promotes a positive work environment that is based on respect and appreciation of the hard work and dedication of our staff.
DIRECTOR OF REENTRY SERVICES BENEFITS PACKAGE:
Holiday Pay: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day
Medical
Dental
Vision
Health Savings Account
Dependent Care Flexible Spending Account
Life Insurance
Short-Term/Long-Term Disability
Identity Theft Protection
Pet Insurance
Employee Assistance Program and Discount Center
401K & Plan Matching
PTO
Annual Incentive Bonus
Dependent Care Flexible Spending Account
STATEWIDE RE-ENTRY DIRECTOR POSITION SUMMARYThe Statewide Director of Re-Entry Services is responsible for the strategic planning, development, implementation, and oversight of re-entry programming with the Delaware DOC. This role ensures individuals are prepared for successful community reintegration by coordinating evidence-based programs, community partnerships, and continuity-of-care services in a correctional environment. STATEWIDE RE-ENTRY DIRECTOR MINIMUM REQUIREMENTS
A bachelor's or Masters degree in Human Services or Social Work
5 years minimum experience in the social services field.
Experience working with a human services program and assists clients with connecting with various community based services and benefits
Managed or supervised a team
Experience working with staff from multiple disciplines as a coordinated effort to provide re-entry services.
Applicants with experience in a correctional health care setting will be given preference.
VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.
$93k-153k yearly est. 9d ago
Wholesale Auto Parts Director - Milford HFAD
Hertrich Family of Automobile Dealerships
Service manager job in Milford, DE
Wholesale Auto Parts Director
Hertrich Family of Automobile Dealerships - Delmarva Peninsula
Drive Your Career Forward with a Leader in the Automotive Industry
The Hertrich Family of Dealerships is searching for an experienced Wholesale Auto Parts Director to lead and grow our multi-franchise wholesale parts operations. If you have a strong background in automotive or collision parts management, logistics, and inventory control, this is your opportunity to join a world-class team and take your career to the next level.
Why Join Hertrich?
Competitive pay plan
Comprehensive medical, dental, vision & life insurance for employees and families
Paid time off, including vacation, holidays, personal/sick days and disability coverage offered
401(k) with employer match
Employee discounts on vehicle purchases and services
A fast-paced, supportive, and growth-oriented work environment
What You'll Do:
Oversee wholesale parts operations across multiple franchises and locations
Manage inventory control, including returns, restocking, and real-time evaluations
Develop and maintain strong wholesale accounts and vendor relationships
Oversee logistics and delivery routes to ensure timely serviceManage profit & loss, reporting, and financial performance
Lead and develop a strong wholesale parts team
What We're Looking For:
Minimum 3 years of experience in automotive dealership or collision parts management
Strong inventory and logistics management skills
Proven leadership and team management abilities
Proficient in MS Office; DealerTrack experience is a plus
Ability to work a flexible schedule, including some evenings and Saturdays
Valid driver's license with a clean driving record
High school diploma or GED required
About Hertrich
At The Hertrich Family of Dealerships, we're proud to represent 24 dealerships, 14 Collision Centers, and 18 automotive brands across the Delmarva Peninsula and beyond. For three generations, we've been committed to the communities we serve, supporting over 90 local organizations and charities. Our success is built on a foundation of integrity, accountability, and a drive for excellence.
If you're an innovative leader who thrives in a fast-paced environment, apply today and become part of the Hertrich Family.
At Hertrich, we aspire to build a workplace where all people come first. We value a diverse workforce and are committed to creating an inclusive environment where everyone can thrive. We encourage all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Hertrich is also a drug-free workplace.
$60k-86k yearly est. 41d ago
Automotive Service Director
Preston Automotive Group 4.0
Service manager job in Lewes, DE
Job DescriptionDescription:
Lead a High-Performing Service Team by the Beach! Preston Ford of Lewes is searching for an experienced, energetic ServiceManager to drive our thriving service department to the next level. Located just minutes from the sand and surf in Lewes, Delaware, this is more than a job - it's a lifestyle.
You'll be joining a growing dealership backed by the Preston Automotive Group, with an outstanding team of technicians already in place. We're looking for a leader who can inspire, organize, and elevate performance while enjoying the benefits of coastal living.
What We Offer:
Competitive salary +performance-based bonuses
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee vehicle purchase discounts
Possible relocation assistance for the right candidate
Company-paid leadership training twice a year
Contests with exciting prizes - including cash bonuses and trips to the Caribbean
A supportive, team-focused culture backed by a trusted dealer group
The opportunity to live and work just minutes from the beach!
Key Responsibilities:
Lead, motivate, and develop the service team to achieve performance goals
Oversee technician efficiency, shop workflow, and customer satisfaction
Maintain high CSI scores and service retention
Coordinate with other departments to ensure smooth daily operations
Manage warranty claims, repair order flow, and compliance with OEM standards
Build and maintain a culture of accountability, professionalism, and teamwork
What We're Looking For:
3+ years of servicemanagement or senior service advisor experience (Ford experience a plus)
CDK DMS experience is preferred, but not required
Strong leadership, problem-solving, and communication skills
Proven track record in managing KPIs and driving department performance
High standards for customer service and team development
Valid driver's license and clean driving record
Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community.
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Why Preston Ford of Lewes?
We're part of one of the most respected and rapidly growing dealership groups in the region. Preston Automotive Group is a progressive, family-owned, and operated company that truly cares about its people. Our Lewes location offers a steady flow of business, a great shop team, and a strong local reputation - all in a beautiful, coastal setting.
Apply Today
If you're a results-driven leader ready to make an impact and enjoy everything life near the beach has to offer, we want to hear from you.
Requirements:
$78k-144k yearly est. 19d ago
Family Support Services Manager
YWCA Delaware 3.5
Service manager job in Wilmington, DE
The Family Support ServiceManager (FSSM) works with all participants to facilitate their goal of a self-sufficient life, primarily through behavioral change. The FSSM is responsible providing case management support, coordinating resources and stabilization for individuals whose lives have been impacted by homelessness, trauma and acts of domestic and sexual violence. This includes compliance with YWCA programs and policies, goal setting and accomplishment, skills education including budging, parenting and other aspects of home. This position reports directly to Case Management Director.
PRIMARY ACCOUNTABILITIES (may include, but not limited to):
Accountability / Priority Objectives
Develop individualized housing placement assistance and support service plan for each family.
Coordinate internal and external housing referral placement resources.
Assist in screening and subsequent case management orientation/training for all participants.
May work with individuals and families experiencing homelessness and in need of homeless prevention, diversion, and rapid rehousing
Coordinate all required services for caseload which can include outside services in mental health, housing placement, drug abuse, domestic violence, parenting etc.
Coordinate referrals for financial education and basic money managementservices.
Intervene in crisis situations involved in immediate or potential risk of harm to client(s) or others.
Provide information regarding support services (daycare, client medical care, transportation, etc.) to participants as needed.
Utilize all/any internal/external (to the YWCA) resources, which might assist participants toward self-sufficiency.
Work with YWCA staff to review case management plans and steps achieved through the plan for participants on a weekly basis.
Counsel participants when issues arise and coordinate therapeutic services as needed.
Ensure the participants are receiving the necessary components of life -coping skills training such as anger management, parenting, hygiene, budgeting etc.
Coordinate activities resulting in effective utilization of staff efforts.
Assist the enrichment services coordinator in planning skill-based workshops and enrichment activities for HLMC adults and children.
On call for emergencies as scheduled.
Maintain internal collaborations to empower families to successful outcomes.
Maximize computerized systems utilized in regular reporting.
Maintain accurate records as required by program and funders.
Responsible for collecting, inputting and submitting complete and accurate client information to required parties on a timely basis.
Collect, input and submit complete and timely accurate information to required parties on a timely basis. This includes case management files, and auditor requests.
Provide required documentation based upon all program requirements internal (grants) and internal program requirements.
Utilize resource tracking system to report client referral records with CMIS and track systems including all forms and exiting client referrals.
Requirements
QUALIFICATIONS:
Education:
B.A. or B.S. degree in Behavioral Science, Social Work, Sociology, Psychology or related field, or equivalent to 5 years combination of training and experience.
Three to five years' experience in counseling, human services/social work in a residential setting for families. Experience with domestic violence training and application highly desired.
Experience with families is a must.
Skills:
Bilingual (Spanish/English) strongly preferred.
Strong written and oral communication skills, record keeping, assessment, report writing, correspondence skills and organizational interpersonal.
Experience in case management, domestic violence, and substance abuse are priorities.
Must understand and know how to identify and access a high variety of services for adults and their families.
Ability to communicate with a diverse group of people.
Compassionate, ability to read people.
Conflict management skills.
Experience with financials and budgets.
Ability to maintain professional demeanor and relationships with program participants.
Satisfactory criminal background check required as mandated by state.
Licenses: Valid, insurable driver's license
Physical Requirements: Sitting, standing, talking, hearing, reading, math, lifting 25 lbs.
Access to reliable transportation is required.
Benefits: We offer a comprehensive benefits package, including:
Medical, Dental, Vision, Retirement, plus others
17 PTO days (with carryover)
10 sick days (with carryover)
11-12 Holidays off per year
2 Wellness Days off
35-hour work week
Salary Description $44,000 annual base to start
$44k yearly 50d ago
Senior Customer Solutions Engineer - IMS Professional Services
Rocket Software 4.5
Service manager job in Dover, DE
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
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**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
$85.8k-107.3k yearly 60d+ ago
General Manager (QSR)
Applegreen USA Welcome Centers Central Services
Service manager job in Wilmington, DE
Career Opportunities with Applegreen USA Welcome Centers Central Services
A great place to work.
Current job opportunities are posted here as they become available.
At Applegreen, we Refresh Travelers on their Journey…. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.
Our Core Values
Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.
Our customers and communities are at the heart of everything we do.
We value and develop our people.
We are driven by pace, passion and performance.
We seek opportunities and embrace change.
Flexible Schedules
Paid Time Off
401 (k) with Company Match
Earned Wage Access - Pay on Demand
Education Assistance
Employee Referral Bonus
Meal Discount
Pet Insurance
What You'll Do
As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics.
Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.
Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.
Foster an engaging work culture of learning, development, and recognition .
Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.
Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team.
Monitor and enforce cash handling policies and procedures.
Ensure compliance with company policies & procedures along with local, state, & federal laws.
Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.
Maintain seamless, cooperative relationships with business partners, vendors, and the communities.
Essential Experience & Skills
Ability to operate in and lead a team in a fast-paced environment.
Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.
Uses judgment and discretion to resolve less routine questions and problems.
Proven ability to drive profitable growth while improving customer and associate satisfaction.
ServSafe Certification Preferred
Requirements
High school diploma or general education development (GED) equivalent
2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
Occasionally attend meetings or travel to support other locations.
This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).
#J-18808-Ljbffr
$53k-103k yearly est. 2d ago
Customer Service Account Manager
Pats Aircraft LLC 4.0
Service manager job in Georgetown, DE
Join the High-Flying Team at ALOFT AeroArchitects!
Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety.
Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights!
SUMMARY
Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely.
Generate new and repeated sales by providing product and technical information in a timely manner.
Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers.
Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery.
Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required.
Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales.
Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled.
Determine customer requirements and expectations to recommend specific product or solutions.
Present price, credit, and terms in accordance with company policy.
Exercise discretion & independent judgment with respect to matters of significance.
Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule.
Review the Boeing rating and contest any and all errors to ensure accuracy of the rating.
Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information.
Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained.
Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities.
Set-up and maintain customer files and portals as required.
Assist accounting personnel in collections efforts as required.
Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products.
Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy.
Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support.
Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse.
Manage time effectively, meet personal goals, and work effectively with other members of the customer service team.
Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided.
Maintain proficiency in using personal computer and software.
Responsible for Complete initial / recurrent training requirements in a timely manner.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Assign duties and examine work for exactness, completeness, and conformance.
Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner.
Provide motivation, training and general guidance for the Customer Service staff.
ADDITIONAL RESPONSIBILITIES
The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities.
Diploma with six plus years related work experience.
Strong research skills and the ability to work independently or with minimal supervision.
Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
Ability to build positive relationships and to maintain cross-functional partnerships.
Effective written and verbal communication skills.
Effective analytical and problem-solving skills.
Must be detail oriented with the ability to multi-task.
Ability to read and interpret engineering drawings.
Ability and willingness to work extended hours, when needed.
LANGUAGE SKILLS
Read, write and understand the English language.
Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist.
TRAVEL
Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.
WORK ENVIRONMENT
The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job.
Standard office environments.
Exposure to noise, smells, dust and fumes typically associated in an aviation environment.
Close proximity to several industrial hazards including electrical, mechanical and chemical.
SAFETY STATEMENT
All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive
$64k-125k yearly est. Auto-Apply 60d+ ago
Customer Service Account Manager
Aloft Aeroarchitects
Service manager job in Georgetown, DE
Job Description
Join the High-Flying Team at ALOFT AeroArchitects!
Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety.
Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights!
SUMMARY
Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely.
Generate new and repeated sales by providing product and technical information in a timely manner.
Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers.
Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery.
Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required.
Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales.
Act as each Customer's advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled.
Determine customer requirements and expectations to recommend specific product or solutions.
Present price, credit, and terms in accordance with company policy.
Exercise discretion & independent judgment with respect to matters of significance.
Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule.
Review the Boeing rating and contest any and all errors to ensure accuracy of the rating.
Assist Program Management by establishing required MLN's and WO's, notifying affected parties of authorized budgets, statements of work, and other related time-charging information.
Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained.
Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities.
Set-up and maintain customer files and portals as required.
Assist accounting personnel in collections efforts as required.
Monitor & Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products.
Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market' catalog and custom part/service pricing in accordance with company policy.
Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we're also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support.
Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse.
Manage time effectively, meet personal goals, and work effectively with other members of the customer service team.
Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided.
Maintain proficiency in using personal computer and software.
Responsible for Complete initial / recurrent training requirements in a timely manner.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
Assign duties and examine work for exactness, completeness, and conformance.
Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner.
Provide motivation, training and general guidance for the Customer Service staff.
ADDITIONAL RESPONSIBILITIES
The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.
Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities.
Diploma with six plus years related work experience.
Strong research skills and the ability to work independently or with minimal supervision.
Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
Ability to build positive relationships and to maintain cross-functional partnerships.
Effective written and verbal communication skills.
Effective analytical and problem-solving skills.
Must be detail oriented with the ability to multi-task.
Ability to read and interpret engineering drawings.
Ability and willingness to work extended hours, when needed.
LANGUAGE SKILLS
Read, write and understand the English language.
Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist.
TRAVEL
Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.
WORK ENVIRONMENT
The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job.
Standard office environments.
Exposure to noise, smells, dust and fumes typically associated in an aviation environment.
Close proximity to several industrial hazards including electrical, mechanical and chemical.
SAFETY STATEMENT
All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive
$56k-105k yearly est. 16d ago
Wholesale Auto Parts Director - Milford HFAD
Hertrich Family of Automobile Dealerships
Service manager job in Milford, DE
Job Description
Wholesale Auto Parts Director
Hertrich Family of Automobile Dealerships - Delmarva Peninsula
Drive Your Career Forward with a Leader in the Automotive Industry
The Hertrich Family of Dealerships is searching for an experienced Wholesale Auto Parts Director to lead and grow our multi-franchise wholesale parts operations. If you have a strong background in automotive or collision parts management, logistics, and inventory control, this is your opportunity to join a world-class team and take your career to the next level.
Why Join Hertrich?
Competitive pay plan
Comprehensive medical, dental, vision & life insurance for employees and families
Paid time off, including vacation, holidays, personal/sick days and disability coverage offered
401(k) with employer match
Employee discounts on vehicle purchases and services
A fast-paced, supportive, and growth-oriented work environment
What You'll Do:
Oversee wholesale parts operations across multiple franchises and locations
Manage inventory control, including returns, restocking, and real-time evaluations
Develop and maintain strong wholesale accounts and vendor relationships
Oversee logistics and delivery routes to ensure timely serviceManage profit & loss, reporting, and financial performance
Lead and develop a strong wholesale parts team
What We're Looking For:
Minimum 3 years of experience in automotive dealership or collision parts management
Strong inventory and logistics management skills
Proven leadership and team management abilities
Proficient in MS Office; DealerTrack experience is a plus
Ability to work a flexible schedule, including some evenings and Saturdays
Valid driver's license with a clean driving record
High school diploma or GED required
About Hertrich
At The Hertrich Family of Dealerships, we're proud to represent 24 dealerships, 14 Collision Centers, and 18 automotive brands across the Delmarva Peninsula and beyond. For three generations, we've been committed to the communities we serve, supporting over 90 local organizations and charities. Our success is built on a foundation of integrity, accountability, and a drive for excellence.
If you're an innovative leader who thrives in a fast-paced environment, apply today and become part of the Hertrich Family.
At Hertrich, we aspire to build a workplace where all people come first. We value a diverse workforce and are committed to creating an inclusive environment where everyone can thrive. We encourage all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Hertrich is also a drug-free workplace.
Job Posted by ApplicantPro
$60k-86k yearly est. 11d ago
Automotive Service Director
Preston Automotive Group 4.0
Service manager job in Lewes, DE
Lead a High-Performing Service Team by the Beach! Preston Ford of Lewes is searching for an experienced, energetic ServiceManager to drive our thriving service department to the next level. Located just minutes from the sand and surf in Lewes, Delaware, this is more than a job - it's a lifestyle.
You'll be joining a growing dealership backed by the Preston Automotive Group, with an outstanding team of technicians already in place. We're looking for a leader who can inspire, organize, and elevate performance while enjoying the benefits of coastal living.
What We Offer:
* Competitive salary +performance-based bonuses
* Health, dental, and vision insurance
* 401(k) with company match
* Paid time off and holidays
* Employee vehicle purchase discounts
* Possible relocation assistance for the right candidate
* Company-paid leadership training twice a year
* Contests with exciting prizes - including cash bonuses and trips to the Caribbean
* A supportive, team-focused culture backed by a trusted dealer group
* The opportunity to live and work just minutes from the beach!
Key Responsibilities:
* Lead, motivate, and develop the service team to achieve performance goals
* Oversee technician efficiency, shop workflow, and customer satisfaction
* Maintain high CSI scores and service retention
* Coordinate with other departments to ensure smooth daily operations
* Manage warranty claims, repair order flow, and compliance with OEM standards
* Build and maintain a culture of accountability, professionalism, and teamwork
What We're Looking For:
* 3+ years of servicemanagement or senior service advisor experience (Ford experience a plus)
* CDK DMS experience is preferred, but not required
* Strong leadership, problem-solving, and communication skills
* Proven track record in managing KPIs and driving department performance
* High standards for customer service and team development
* Valid driver's license and clean driving record
* Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community.
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Why Preston Ford of Lewes?
We're part of one of the most respected and rapidly growing dealership groups in the region. Preston Automotive Group is a progressive, family-owned, and operated company that truly cares about its people. Our Lewes location offers a steady flow of business, a great shop team, and a strong local reputation - all in a beautiful, coastal setting.
Apply Today
If you're a results-driven leader ready to make an impact and enjoy everything life near the beach has to offer, we want to hear from you.