We're Hiring: Customer Operations Manager | Denver, CO
We're looking for a dynamic Customer Operations Manager to lead our Customer Operations and Warehouse teams in Denver. In this high‑impact role, you'll drive operational excellence, elevate the customer experience, and champion continuous improvement across our fulfilment and warehouse operations.
If you thrive in fast‑paced environments, love applying Lean thinking, and are passionate about delivering On Time, In Full (OTIF) for customers, this is an exciting opportunity to make your mark.
You'll work closely with our VP of Customer Operations and collaborate with global peers to align US operations with global standards-while continuously lifting local performance and customer outcomes. This is a hands‑on leadership role where your decisions and leadership will directly shape team culture and operational success.
What You'll Lead & Influence:
Customer Operations & Warehouse teams
Lean leadership & continuous improvement initiatives
Returns & RMA management according to global ICT standards
Accounts receivable & financial accuracy
Global alignment & Process Standardization
Cross-functional & customer collaboration
Leadership & people development
Systems & data driven performance:
Leverage SAP S/4HANA expertise to ensure accurate transaction processing inventory visibility and operational reporting
Analyze performance data and system metrics, utilizing operational insights that drive service excellence to ICT customers
Governance & Health and Safety initiatives
What we're looking for:
Our ideal candidate is an experienced people leader who preferably has a strong background in customer operations, warehouse, or fulfilment environments, and brings deep working knowledge of SAP S/4HANA across inventory, order management, and reporting.
You're a hands‑on leader who prefers being on the floor rather than behind a desk, and you're committed to building high‑performing teams through clear communication and high emotional intelligence.
You thrive on continuous improvement, applying Lean, 5S, and data‑driven decision‑making to lift performance and deliver exceptional outcomes. Analytical, confident, and energized by operational excellence, you bring both the mindset and the skill set to drive meaningful change.
If you're ready to build high‑performing teams and deliver world‑class operational outcomes, we'd love to hear from you!!
Senior Manager, Operations External Manufacturing
At Horizon Organic, we're growing a culture of passionate people driven to do good for the horizon we all share. We're building the tomorrow we want to see. Every single day.
Joining our team means being part of a dynamic environment where your skills are valued, and your contributions make a real difference. We offer diverse opportunities for career growth and development. Embark on a rewarding journey with us in shaping the future of organic dairy!
Two generations of families-and counting-have grown up on Horizon Organic milk. From the start, as the leading organic milk producer in the U.S., Horizon has been committed to delivering innovative, nourishing dairy that growing families can rely on. In 2023, Horizon Organic became a brand of Platinum Equity
.
Today, Horizon works with more than 500 farmers across the U.S. to bring high-quality, certified organic milk to consumers. For more information on Horizon's full portfolio of organic dairy products, visit Horizon.com.
About the Job:
We are currently looking to hire a Senior Manager, Operations External Manufacturing!
We're looking for an experienced Senior Manager of External Manufacturing to join the Horizon Organic Dairy LLC team, the chosen individual will oversee all operations with our external manufacturing partners across the West (4 fluid milk co-manufacturing facilities) and adjacencies (4 co-manufacturing facilities: a whole milk powdering facility, butter production, and two cheese production facilities). This role is responsible for ensuring that our external manufacturers deliver with excellence across SQCD (Safety, Quality, Cost, and Delivery). In addition, the chosen candidate will own the full network optimization strategy for their territory and champion all new external manufacturer qualifications including ownership of timely execution of our network optimization strategy which has us existing a sizable existing co-manufacturer (4 facilities, 1 of which is included in this scope).
This is a hybrid position with an expectation of 3 days per week onsite in Broomfield, CO.
In this role, you will be responsible for:
Accountable for all manufacturing qualifications, ensuring the timely exit of HOD from an existing co-manufacturing partner.
Champion cross-functional project teams (Procurement, PMO, Quality, R&D, Finance, Brand) assigned to each initiative ensuring excellence in execution and timely delivery of desired outcomes executing our network optimization strategy.
Own operational management of all our external manufacturing partners across the West for fluid and for all adjacencies co-manufacturing.
Set clear operational success criteria across Safety, Quality, Cost, and Delivery for each external manufacturing partner
Track performance and ensure corrective actions are identified and executed to achieve excellence from our external manufacturing partners.
Collaborate closely with the Horizon operations team (Planning, distribution and logistics, SLC plant, milk procurement, and customer experience) ensuring a clear strategy is aligned for our network to achieve maximum efficiency while serving our customers consistently and reliably.
The base compensation range for this position is $120,000 - $140,000 commensurate with experience.
About You:
Education and Experience (Requirements):
Bachelor's degree in logistics, supply chain management, engineering or relevant work experience.
5 years (or more) experience in an operations field, ideally manufacturing in CPG.
Proven track record of developing and implementing successful strategies.
Strong leadership and communication skills.
Strong analytical and problem-solving skills.
Ability to manage multiple projects simultaneously and work in a fast-paced environment.
Ability to work effectively with cross-functional teams and build relationships with suppliers, carriers, and customers.
Knowledge, Skills and Abilities:
Deep understanding of CPG operations and manufacturing
Proven ability to establish, optimize and maintain CPG network
Strong communication, leadership, and interpersonal skills to bring teams together and ensure we can achieve the desired outcomes with our external manufacturing partners
The ability to influence others and be a team player.
The ability to develop/implement core work practices and standards that ensure excellence.
The ability to rapidly assess, analyze, and quickly resolve complicated problems with little initial information or direction and with varying degrees of ambiguity.
The ability to multitask and manage priorities while allocating time to long-term, continuous improvement projects.
Strong “self-management” skills and be comfortable working with minimal supervision.
Established project management skills. Must bring leadership, interpersonal and communication skills required to interact with various levels of plant and corporate personnel and influence others.
Broomfield Colorado HQ based with 25%+ estimated travel
$120k-140k yearly 4d ago
Plumbing Operations Manager
AAA Service Plumbing, Heating, and Electric
Service manager job in Golden, CO
Join AAA Service, where excellence isn't just our standard, it's our culture.
As one of the most trusted and fastest-growing home service companies in the Denver metro area, we invest in our people the same way we invest in our customers: with integrity, respect, and unwavering support. At AAA Service, you'll be part of a positive, high-performing team that celebrates your success, helps you grow, and gives you the tools, training, and leadership you need to build a long, rewarding career. If you're looking for a place where your talent is valued, your work makes a real impact, and your opportunities are limitless, AAA Service is where you want to be.
What's In It For You
Highly competitive base salary + performance bonuses, with projected annual earnings of $175,000+.
Comprehensive medical, dental, and vision coverage for you
and
your family.
401(k) with company match to support your long-term financial goals
Paid holidays in addition to accrued paid time off.
Company-provided vehicle, gas card, and toll pass for seamless travel.
Ongoing professional training and development from some of the best experts in the industry.
The Role
Lead and develop the Plumbing and Sewer & Drain Departments to consistently deliver the highest-quality service on every call, ensuring we exceed customer expectations and outperform department metrics.
Responsibilities
Coach and develop staff by conducting weekly ride-alongs, bi-weekly 1:1 coaching sessions, and monthly performance reviews focused on sales, service quality, maintenance, repairs, dispatch accuracy, and operational compliance.
Maintain a cancel rate under 10% through proactive customer follow-up, technician coaching, and process improvements.
Manage departmental P&L by reviewing budget variances weekly, maintaining labor margins within target, and controlling material and operational expenses.
Monitor performance daily to ensure field employee revenue goals are achieved or exceeded on a consistent basis.
Drive team performance by achieving monthly KPIs such as close rate, average ticket, maintenance agreement sales, and customer satisfaction scores.
Ensure 100% compliance with safety protocols by conducting monthly safety trainings, performing weekly safety audits, and immediately addressing safety violations.
Ensure that quarterly and annual inventory cycle counts follow company standards.
Proactively evaluate workflows quarterly and implementing efficiency improvements when needed, collaborating with General Manager.
Communicate clearly and consistently, providing recognition highlights, team updates, and feedback consistently to strengthen employee engagement.
Establish and track customer satisfaction metrics (ex: maintaining a Google rating of 5- Stars, surveying 15% of closed opportunities) and coach staff to achieve improvement targets.
Ensure appropriate staffing levels by maintaining technician-to-call ratios, forecasting seasonal needs 60-90 days in advance, working closely with recruitment team.
Build a cohesive and engaged team by conducting quarterly team-building activities and maintaining a technician retention rate of 70% or higher monthly and annually.
Perform other job duties as assigned to support operational success and evolving business needs.
Requirements
Ability to inspire personal and professional growth in team members.
Highly organized, detail-oriented multitasker with strong presentation and communication skills.
Proficient with computers and Microsoft Office (Excel, Word, PowerPoint).
Committed to delivering exceptional customer satisfaction.
Capable of driving team performance to meet business goals and KPIs.
5+ years of management and sales experience required.
$175k yearly 1d ago
General Manager - Denver, CO
Qdoba 3.8
Service manager job in Denver, CO
Pay Range: $58,656 - $66,563 annually
PLEASE NOTE: Pay range provided is inclusive of the local jurisdictional minimum wage for locations directly in Denver. Starting pay rate will vary and is dependent on the location/position hired at.
POSITION SUMMARY:
Responsible for managing the overall operations of a Qdoba restaurant. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES/RESPONSIBILITIES:
Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality responding to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed.
Maximize store sales goals versus budget, including participation in marketing programs.
Oversee and partner on increasing catering sales.
Train, monitor, and reinforce food safety procedures.
Work with the leadership team to meet sales goals.
Manage food and labor costs.
Execute company policies and procedures, ensuring compliance with all state and federal labor laws and regulations.
Monitor food inventory levels and order product when necessary.
Manage and maintain safe working conditions.
Manage employees in a manner that encourages them to grow with the company and reduce turnover.
Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth.
Responsible for the new hire life cycle including the interview and selection process along with proper training
Anticipate and identify problems and initiate appropriate corrective action.
Ensure continual improvement of Quality, Service, and Cleanliness
Identifies and develops internal candidates for management and Shift Lead positions.
QUALIFICATIONS:
To remain compliant with state and federal laws, you must be at least 18 years old.
Education: High school diploma or equivalent required.
Experience: 5+ years QSR experience with 2+ years in a leadership position
Skills/Knowledge/Abilities: Excellent prioritization, interpersonal, problem-solving, and collaboration skills. Effective verbal and written communication skills; highly motivated and organized. Demonstrates integrity and ethical behavior. Can take direction from individuals in higher-level positions. Comfortable working in a fast-paced environment with proven ability to recruit, hire, coach, train and motivate employees. Must have a valid driver's license.
Physical Requirements: Ability to lift equipment and cases of product weighing approximately 10-50 lbs. Must be able to speak and hear clearly on the telephone and in person. Must be able to operate a computer, i.e., desktop, tablet, etc.
REASONABLE ACCOMMODATION:
Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
Pay Range: $58,656 - $66,563 annually
PLEASE NOTE: Pay range provided is inclusive of the local jurisdictional minimum wage for locations directly in Denver. Starting pay rate will vary and is dependent on the location/position hired at.
Benefits:
Medical, Dental, Vision, & 401k for eligible employees
PTO (including vacation, sick & holiday)
Tuition reimbursement
Privacy Policy:
*****************************
QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.
$58.7k-66.6k yearly 6d ago
Transaction Advisory Services Manager - Denver
Plante Moran 4.7
Service manager job in Denver, CO
Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.
Our management consulting team focuses on our clients' critical business needs. From transaction services to operations and everything in between, our integrated solution approach is designed to help enable and manage growth, leverage resources, and mitigate costs and risks. At Plante Moran, we have the privilege of serving clients and providing consultative services as they face challenges and seek new opportunities.
Plante Moran's Transaction Advisory Services (TAS) team delivers strategic guidance and financial due diligence across the investment lifecycle, from pre-LOI through post-acquisition. As a manager, you will focus on buy-side and sell-side due diligence engagements, including quality of earnings analysis, working capital assessments, and review of accounting policies to evaluate performance sustainability and identify risks. Responsibilities include researching industry and target data, building financial models, analyzing financial statements under GAAP, calculating adjustments, preparing reports, presenting findings, participating in client meetings, supervision, and assisting with project scoping.
Your role.
Your work will include, but not be limited to:
Provide transaction oriented accounting and reporting assistance for mergers and acquisitions, divestitures, and management buyouts
Prepare detailed financial analysis to assist clients evaluating acquisition decisions
Participate in client meetings and site visits while interacting with top-level management to acquire and assess important information for financial analysis
Develop and review financial forecasts
Assist with development and review of financial reports to determine quality of historical earnings and assets and liabilities to be acquired
Analyze financial statements to determine sustainability of performance
Assist in preparing proposals and engagement letters
Organize varying projects against deadlines and mange time effectively
The qualifications.
Bachelor's Degree in Accounting or Finance
Preferred Certifications: CPA
4-6 years of experience in a Transaction Advisory services practice, an Audit or Consulting practice, or Investment Banking
Consistent travel with approximately 20% overnight
This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.
What makes us different?
On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now.
Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.
Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.
Plante Moran maintains a drug-free workplace.
Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.
The specific statements above are not intended to be all-inclusive.
We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.
Compensation information posted is based on a position being located in the state of CO, IL, or MA. Please review theposition location for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range for their position, as compensation decisions are determined through a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer market-based starting salaries that are consistent across individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent.
Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.
The compensation range for this role in IL, MA or CO is: $100,000.00-$145,000.00
#LI-HD1
#LI-Hybrid
$100k-145k yearly 4d ago
Salon Manager
Regis Haircare Corporation
Service manager job in Denver, CO
WHAT WE OFFER
If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. Our competitive commission structure allows you to earn $16.56-$40 pr/hr plus monthly bonus plans.
WHAT YOU'LL DO
You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success.
Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business.
You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest.
You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment.
You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism.
WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS
You lead by example, are customer service at your core, and can resolve challenges with professionalism.
You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind.
You have a current cosmetology or barber license as required by state/provincial regulations.
You can and want to work a flexible schedule, including evenings and weekends.
You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day.
You need to know how to read, write, and do basic math.
You need to be available to travel to mandatory meetings and training sessions, including overnight travel.
PHYSICAL REQUIREMENTS
You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus.
If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs.
We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals.
DISCLAIMER:
"You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
$37k-53k yearly est. 6d ago
Responsible Gaming Deputy Manager
Bet365
Service manager job in Denver, CO
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
The Responsible Gambling department is dedicated to promoting responsible gambling practices, protecting vulnerable individuals, monitoring and mitigating risk, and ensuring compliance with regulations.
In this role, you will oversee daily operations, acting as a key point of contact for escalating complex player welfare issues. You will work closely with the Responsible Gaming Manager to oversee our comprehensive responsible gambling strategy, ensuring departmental policies align with regulations and promoting a culture of awareness and support for our customers.
Your insights and knowledge of Responsible Gaming will be vital in driving continuous improvement of our tools and processes, ensuring we remain at the forefront of player protection in the evolving US market.
The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
The salary range for this role is $80,000 - $90,000 annually.
Qualifications
Strong understanding of compliance, risk management, and regulatory requirements related to Responsible Gaming in the US.
Proven ability to lead and develop teams, with a focus on coaching and mentoring.
Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
Strong analytical and problem-solving skills to assess risks and propose effective solutions.
Exceptional communication and interpersonal skills, with the ability to motivate and influence team members.
Proven experience in de-escalation techniques and effectively managing situations involving vulnerability and risk.
Additional Information
Managing, coaching, and developing a team of supervisors to maximize their potential and performance in delivering customer-focused services.
Overseeing daily operations of the Responsible Gaming Support department, ensuring exceptional customer service and compliance with standards.
Ensuring departmental policies align with US Responsible Gaming policies and compliance standards, and monitoring risks related to responsible gambling and implementing mitigation strategies.
Utilizing de-escalation techniques to effectively manage situations involving vulnerable customers, ensuring their safety and well-being while providing support.
Proposing and implementing innovative ideas to enhance processes in the Responsible Gaming Support department, focusing on improving customer interactions.
Working closely with the Responsible Gaming Support Manager to achieve departmental goals and objectives, ensuring a seamless customer experience.
Staying updated on the latest Responsible Gaming policies and regulatory requirements and sharing this knowledge with your team to enhance customer service.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$80k-90k yearly 23h ago
Plant Manager
Apex Placement & Consulting
Service manager job in Aurora, CO
Are you a hands-on leader who thrives in a fast-paced production environment?
APEX Placement and Consulting has partnered with an exciting company in Aurora, CO looking to add a Plant Manager to their already amazing team. Their primary responsibility will be to lead and manage daily production operations to ensure efficiency, quality, safety, and team performance meet organizational goals. Could this be the next job for you?
Bilingual in English and Spanish required
What's in it for you:
1st shift schedule - Days will fluctuate depending on plant needs
Competitive salary at $70,000/yr.
Direct Hire position - you'll be hired on directly with our client!
Amazing benefit package once hired in permanently
Medical, Dental and Vision
401K
Paid vacation
What your day will look like:
Plan and prioritize daily workflow to meet business goals.
Hire, train, and onboard new production staff with a focus on safety and efficiency.
Monitor quality and cleanliness, addressing items that fail to meet standards.
Manage employee performance through coaching, discipline, and collaboration with HR.
Coordinate communication across production, logistics, and dispatch teams.
Report equipment issues and ensure timely resolution.
Support operations as needed to maintain production flow.
Develop schedules to control labor costs, meet KPIs, and align with sales forecasts.
Enforce OSHA safety standards and maintain PPE inventory.
Oversee team productivity and resolve operational issues.
Track inventory to support scheduled production.
Maintain accurate reports on productivity and performance.
Submit incident reports for safety or quality concerns.
What we are looking for:
High School Diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations Management, or related field preferred.
3+ years of supervisory experience in a production, manufacturing, or industrial setting.
Bilingual in English and Spanish required
Knowledge of OSHA safety regulations and best practices
Flexible to work various shifts, including nights, weekends, or holidays as needed
At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we're excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.
$70k yearly 23h ago
General Manager
Intrepid Prosperity
Service manager job in Denver, CO
General Manager
Industry: Physical Security | Construction | Infrastructure |
Employment Type: Full-time
About the Role
A leading provider of perimeter security and physical infrastructure solutions is seeking an experienced General Manager to lead its operations, drive profitability, and scale execution across key markets. This role requires deep operational expertise in construction or physical security services, strong leadership skills, and comfort working in a growth-oriented, private equity-backed environment.
Key Responsibilities
Lead daily operations across multiple service lines including fencing, barriers, and access control installations
Full P&L responsibility, including revenue growth, cost control, and EBITDA improvement
Manage and develop cross-functional teams including project managers, field crews, and operations staff
Oversee scheduling, budgeting, procurement, and job costing processes
Drive operational improvements and standardization to support scalability
Foster a culture of safety, compliance, and quality assurance
Partner with executive leadership to align on strategic goals and market expansion
Build and maintain strong relationships with customers, vendors, and subcontractors
Ideal Candidate
6-12 years of leadership experience in construction, security systems, or industrial services
Proven track record of managing operations in a fast-paced, project-based environment
Experience with physical security products such as fencing, bollards, gates, and access control is a strong plus
Demonstrated success with P&L ownership and KPI-driven performance management
Strong knowledge of field operations, labor/resource planning, and subcontractor management
Comfortable operating within a private equity-backed company or growth-stage business
Excellent communication and team leadership skills
Bachelor's degree in Business, Engineering, Construction Management, or related field (preferred)
Compensation & Benefits
Competitive base salary + performance-based bonus
Health, dental, and vision benefits
401(k) with company match
PTO and paid holidays
Vehicle allowance or company vehicle
$46k-80k yearly est. 2d ago
General Manager, Denver
All Pro Security LLC 4.1
Service manager job in Denver, CO
All Pro Security (APS) is a fast growing PE-backed security services provider, known for safeguarding businesses, individuals, and government sites. Our offerings currently span unarmed and armed security, mobile patrols, and remote surveillance. Founded in Utah, the company has grown to over 500+ employees, servicing all other Utah, as well as Oregon and Washington under its dba Fortified International. Recently, the company has a planned expansion into DenverColorado with an acquisition of a highly regarded security company in March, 2026.
Position Overview: General Manager, Colorado
The General Manager (GM) role is a full-time, on-site position that will oversee all operations in Colorado, ensuring efficient and profitable business performance. Key responsibilities include managing daily operations, maintaining client relationships, and driving operational excellence, all while ensuring compliance and fiscal success. As a pivotal leader, the GM will partner with the executive team to implement strategic goals, enhance client satisfaction, and accelerate revenue growth. Unbounded opportunity as the business grows, and further M&A expansion.
Key Responsibilities
Oversee statewide operations, ensuring high standards in service delivery
Manage and develop staff to meet operational objectives
Maintain and grow client relationships
Ensure compliance with state and federal regulations
Monitor and drive financial performance and growth
Qualifications
5+ years of management experience, ideally with P&L responsibility
Proven leadership skills with a track record of team development
Strong organizational, multitasking, and problem-solving abilities
Excellent communication and interpersonal skills
Proficiency in Microsoft Office and security management tools
Background in law enforcement, military, or security is a plus
Bachelor's degree required
MBA and/or management consulting experience major plus
$45k-69k yearly est. 3d ago
Branch Manager
Westland Distributing
Service manager job in Denver, CO
Westland Distributing is a well-established wholesale distribution company and leader in the Manufactured Home parts industry. We are currently looking for a Branch Manager in our Denver, CO Branch to drive profitable sales growth and help us establish market dominance through ensuring consistent execution and providing excellent customer service.
This is a hands-on role, requiring well rounded leadership skills and an ability to effectively manage sales, logistics and service. As the site owner, the Branch Manager is ready and willing to do every job in the building, and will find success through developing people, optimizing processes, strengthening relationships with customers and finding new ways to win.
The ideal candidate is hungry, has a passion for fostering a high-performance culture, and shares our core values of prioritizing relationships, taking ownership, being positive and getting results. We offer a fun and friendly business environment, competitive wages, performance incentives, health benefits, vacation, sick leave and 401K.
General Job Duties / Responsibilities
Responsible for all aspects of the daily operation of a warehousing and distribution business including Sales, Customer Service, Warehouse Operations, Shipping and Receiving and Inventory Management
Provide leadership, oversight and escalation management for all functions while maintaining a strong focus on customer satisfaction and profitability
Establish a team culture of collaboration, accountability, and customer orientation
Hire, coach and develop, and manage a team of 10 to 15 employees, with a focus on maximum employee engagement
Maintain the personal ability to execute the key functions associated with every role in the building
Develop and implement strategies to grow sales both within existing customer base and through new customer acquisition, in partnership with the Territory Sales Manager
Ensure efficient ongoing warehouse operations with a focus on inventory accuracy and on-time, on budget customer delivery
Become proficient in all technologies required to operate the business
Keep up to date with industry and local market trends, capitalizing on opportunities with new and existing products that will benefit our customers while driving sales
Maintain expert level product knowledge in order to market, sell and fulfill our entire line of products effectively
Complete special projects as needed
Requirements
5+ years of site or business unit level management experience required; distribution experience strongly preferred
3+ years of responsibility for sales or P&L performance
College degree preferred but not required
Experience in construction, building materials or parts sales a plus
Experience leveraging performance related data to make business decisions
Outgoing relationship builder who quickly and easily connects with people
Excellent written and verbal communication skills
Highly organized with strong attention to detail and time management skills
Proficient in Microsoft Office suite; become proficient in ERP and fulfillment software
Strong work ethic with a desire to leave things better than you found them
Solution oriented with a positive, can-do attitude
To learn more about our company please visit us at: *********************************
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$42k-60k yearly est. 1d ago
Branch Manager, Bennett Colorado
Banktalent HQ
Service manager job in Bennett, CO
Due to growth at FNB Bank, we are looking for the right person for our growing team! Agriculture-based bank needing a driven individual to fill the spot of Branch Manager. Career advancement possibilities, based upon performance! Benefit package includes 401(k) plan, health/dental insurance, vacation, sick and personal leave, paid holidays, and more. Competitive wages!
Duties / Responsibilities:
Is responsible for the day-to-day operations, implementation and administration of bank-wide policies and business goals of the Branch office. Supervises daily procedures for all Branch operations and staff. Interacts with, assists and answers customer questions in a courteous, professional manner while providing efficient and accurate service for all bank transactions.
Education and Training:
Required: A college degree is beneficial. Knowledge of Microsoft products. Professional written and verbal communication skills. Ability to work effectively and efficiently in a team-oriented environment. Initiative to finish project deadlines and meet timelines. Detail oriented, trustworthiness to maintain strict confidentiality. If you qualify and feel you are the right fit for the FNB Team, please email your resume and contact information to .If later selected for an interview, completion of an application will be required.
EOE/AA/ADA/Veteran Employer
Member FDIC
Individuals with disabilities who need assistance with the application process are encouraged to call or email to obtain assistance. Applicants can also visit any FNB Bank location to complete an application.
$42k-60k yearly est. 4d ago
BUSINESS AVIATION CUSTOMER SERVICE MANAGER - Mountain West Region
Dassault Falcon 4.8
Service manager job in Englewood, CO
The Customer ServiceManager will communicate and develop a business relationship with the customer's management (Aviation Department Manager, Vice President, Chief Pilot, Pilots) to ensure aircraft reliability, cost of operations and product satisfaction that meets or exceeds expectations. Communications include customer visits, interfacing at company-sponsored events, telephone, email, etc. Total customer satisfaction with Dassault Falcon Jet (DFJ) is the primary goal of this position
Principal Duties:
Maintain liaison with customer's management team
Assist customer operations/maintenance of their aircraft as safely and economically as possible in accordance with standard industry practice; maintain manufacturer's recommendations and government regulations
Present "Welcome to the Family" presentations to all new Falcon operators or as requested
Provide thorough briefing to customers on all administration functions that may affect relationship with DFJ. This includes and is not limited to spares/pre-owned/new aircraft warranty, spares terms and conditions policy, DOA, TBO, NFF and service report status
Visits/contact with the customer facility include Chief Pilots, Directors, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting. Topics discussed during these visits shall include, but not be limited to, technical/reliability concerns, service bulletin status, maintenance budget recommendations, pilot operational issues, APRO/MAIC capabilities/benefits and ASC program/its benefits
Track current location, phone numbers and main points of contact of customers for DFJ customer master file
Ensure customer is aware/satisfied with all Dassault approved training organizations for both maintenance and pilot training; record, track and resolve any customer training issues
Discuss and demonstrate benefits and cost of various technical publications/programs (CATS, FIELD 4, FIELD BASIC, OCIP, CREDDO, PETAL and PILOT)
Carefully prepare and submit all reports (CCRs, contact reports, market/technical surveys, expense reports, incident reports) in a timely manner
Be accountable for customer open invoice disputes, overdue CDIs, DFJ tech pub sales, spares parts volume, service related work accomplished at our Authorized Service Centers, open customer issues and total time to resolve
Be familiar with/utilize Front Line Empowerment Policy
Communicate on company email system for messages, download/upload files
Adhere to "no pass on" policy of Field Service
Track current locations/addresses of aircraft and operators for DFJ customer master files
Non-Principal Duties:
Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager and Field Service Representative
Participate in Field Service Department meetings
Attend initial/refresher maintenance training at DFJ approved training organization for airframe, engine and APU
Assist customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies when requested by operator
Be familiar with various aircraft inspections cycles and ensure customer receives its maximum benefits
When based at a remote field office, assist in maintaining the office in a professional manner; clean, organize, obtain supplies, update the technical library, and file with attention to quality and timeliness
Attend/participate in local aircraft organizations (WAMA, PAMA, NBAA, AOPA, etc.)
Provide on-site warranty adjudication when needed to help resolve open issues within guidelines and limits established by Director of Spares for DFJ. Encourage customer to complete warranty/service reports
Aid customer in forecasting their spare parts/service bulletins and ground support requirements
Minimum Qualifications:
Associate's degree or equivalent experience
Demonstrated leadership skills and prior success establishing a relationship with customer's management
Five (5) to seven (7) years of business jet maintenance experience, Falcon aircraft preferred
Excellent communications skills (written and verbal)
Excellent presentation skills required
Intermediate proficiency in PC, MS Office, database retrieval, etc.
A&P license
Flexibility of personal schedules
Demonstrated strong customer service orientation
Driver's license
Passport/proper travel documents required
Additional Desired Qualifications:
Pilot's license
Aircraft spare parts sales/warranty administration experience
Teaching/instructor experience
IA
Bachelor's degree
Chief of Maintenance/management position and responsibilities experience preferred
Working Conditions:
Office environment
40-75% travel
Compensation and Benefits
The compensation for this position typically falls between $100,000 and $140,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.
Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.
We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.
$100k-140k yearly 60d+ ago
Supervisor, Conveyance, Field Services
Servicelink 4.7
Service manager job in Broomfield, CO
Are you an experienced professional motivated to directly manage the day to day operations of an operations team while maintaining client satisfaction? Are you able to manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processer, Asset Registration and Conveyance Coordination? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with such talents and skills. If you possess executive presence and confidence in your ability then now is the time to join our team and become a part of something big.
A DAY IN THE LIFE
In this role, you will…
· Respond to audit and non-compliance issues in a timely and consistent manner
· Support daily interaction with our clients and maintain close relationships to ensure complete client satisfaction
· Ensure work activities achieve the volume expected and meet quality requirements daily
· Monitor performance of staff members according to established standards and enforce disciplinary actions when necessary
WHO YOU ARE
You possess …
· Previous leadership experience
· A desire to train and motivate your team - you will lead by example
· The understanding the needs of your team members, adapt and adjust to meet those needs
· The ability to build rapport with your team, stay involved with your team and help them meet their goals
· The ability to create processes to help your team meet their goals, in turn you then meet your goals
· Experience with governmental regulations, such as Fannie Mae, Freddie Mac, and HUD
· The ability to oversee all processes
Responsibilities
· Manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processing, Asset Registration and Conveyance Coordination
· Respond to audit and non-compliance issues as discovered
· Develop and maintain client relationships
· Maintain strong focus on trending, QC/QA and reporting
· Maintain both quality and productivity goals on a daily basis
· Handle interviewing, hiring, and disciplinary needs of staff
· Handle incoming phone calls as needed
· Perform all other duties as assigned
Qualifications
· High School Diploma or equivalent preferred - Bachelor's Degree preferred
· Previous leadership experience
· Strong verbal and written communication skills required
· Ability to excel in a high-impact position within a fast-paced, deadline driven environment
· Must be proficient in Microsoft software products
· Previous experience with property management, construction, and property insurance a plus
· Experience in working with P&L preferred
· Basic understanding of local laws and ordinances regarding property condition is ideal
· Previous mortgage servicing and/or property preservation experience preferred
· Experience with government regulations, such as Fannie Mae, Freddie Mac, and HUD
· Special training will include client guidelines and business rules, user review guide, classroom training, system training and side by side training
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$57k-76k yearly est. Auto-Apply 7d ago
Customer Operation Manager
Kody
Service manager job in Denver, CO
Job Description
Kody is a UK-headquartered fintech startup, currently recruiting for the role of Customer Operations Manager to join our expanding team in the US.
We are committed to transforming payment solutions for brick-and-mortar businesses (especially in the hospitality sector) through our innovative mobile point-of-sale platform and payment aggregator. With new funding from top-tier tech investors and leading hotel brands, we are poised to embark on an exciting growth journey.
The position is hybrid based in Denver, the US.
The Role:
As the Customer Operations Manager, you will be the engine that ensures seamless operations and exceptional customer experiences. You will need strong analytical mindset, excellent communication skills, a technical aptitude (or the ability to learn quickly), and a passion for enabling clients in a fintech environment.
Key Responsibilities:
Client Support: Act as the primary liaison for customer inquiries, delivering timely and accurate responses.
Issue Management: Investigate customer challenges, resolve issues proactively, escalate complex cases when needed, and ensure swift resolution.
Onboarding Enablement: Lead the onboarding process for clients, guiding them through setup and implementation of our payment solutions, and addressing any technical or operational issues that arise.
Training & Enablement: Conduct training sessions and provide educational materials so that clients fully understand our products and services, empowering them to use our platform effectively.
Documentation & Analytics: Keep detailed records of client interactions-including inquiries, solutions, and feedback-and produce reports on customer activity and trends to drive insights and process improvements.
Relationship Development: Build and strengthen relationships with clients, gain a deep understanding of their unique needs and preferences, and proactively identify ways to enhance their experience with our company.
Process Optimization: Collaborate with cross‑functional teams to identify opportunities for operational improvement and implement solutions to streamline workflows and boost efficiency.
Compliance & Risk Oversight: Ensure adherence to regulatory requirements and internal policies, and mitigate risk by following established procedures and protocols.
Industry Engagement: Stay active within the payments industry, build contacts and create opportunities that support future growth.
Requirements
Qualifications & Requirements:
Proven experience in Product Support, Customer Success, Client Success, Account Management, or Customer Operations.
Excellent interpersonal and communication skills, able to build rapport with clients and internal stakeholders. Communication is a key success factor in this role.
Strong analytical and problem‑solving abilities, attention to detail, and a proactive mindset in handling customer issues and escalations-experience in a payment processing environment is highly valued.
Ability to thrive in a fast‑moving, dynamic environment and adapt to shifting priorities.
A commitment to delivering exceptional service and exceeding client expectations.
Proficiency with Google Workspace or Microsoft Office, CRM software (HubSpot preferred), and Intercom.
Comfortable interacting with customers across international time zones.
Benefits
Employer-contributed pension scheme
Medical Insurance
Regular team socials and events
$102k-138k yearly est. 4d ago
Customer Operation Manager
Kodypay Ltd.
Service manager job in Denver, CO
Kody is a UK-headquartered fintech startup, currently recruiting for the role of Customer Operations Manager to join our expanding team in the US. We are committed to transforming payment solutions for brick-and-mortar businesses (especially in the hospitality sector) through our innovative mobile point-of-sale platform and payment aggregator. With new funding from top-tier tech investors and leading hotel brands, we are poised to embark on an exciting growth journey.
The position is hybrid based in Denver, the US.
The Role:
As the Customer Operations Manager, you will be the engine that ensures seamless operations and exceptional customer experiences. You will need strong analytical mindset, excellent communication skills, a technical aptitude (or the ability to learn quickly), and a passion for enabling clients in a fintech environment.
Key Responsibilities:
* Client Support: Act as the primary liaison for customer inquiries, delivering timely and accurate responses.
* Issue Management: Investigate customer challenges, resolve issues proactively, escalate complex cases when needed, and ensure swift resolution.
* Onboarding Enablement: Lead the onboarding process for clients, guiding them through setup and implementation of our payment solutions, and addressing any technical or operational issues that arise.
* Training & Enablement: Conduct training sessions and provide educational materials so that clients fully understand our products and services, empowering them to use our platform effectively.
* Documentation & Analytics: Keep detailed records of client interactions-including inquiries, solutions, and feedback-and produce reports on customer activity and trends to drive insights and process improvements.
* Relationship Development: Build and strengthen relationships with clients, gain a deep understanding of their unique needs and preferences, and proactively identify ways to enhance their experience with our company.
* Process Optimization: Collaborate with cross‑functional teams to identify opportunities for operational improvement and implement solutions to streamline workflows and boost efficiency.
* Compliance & Risk Oversight: Ensure adherence to regulatory requirements and internal policies, and mitigate risk by following established procedures and protocols.
* Industry Engagement: Stay active within the payments industry, build contacts and create opportunities that support future growth.
$102k-138k yearly est. 3d ago
Restaurant/Customer Service Manager Opportunity
Serenity Mental Health Centers 3.7
Service manager job in Lakewood, CO
Branch Manager We are looking for committed leaders interested in refining their leadership skills to launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customer service backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently.
This is a unique opportunity to build a career in healthcare operations management with no healthcare experience required. Serenity Healthcare's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking an Branch Manager for our Lakewood office. Your primary responsibility will be to own the metrics that allow patients to take back their lives.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Superior Operations Management training in the healthcare industry
Accelerated healthcare career growth - rapid advancement opportunities
Healthcare premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K
20 days off annually (10 PTO days and 10 Holidays)
Employee access to Serenity's treatment options
Responsibilities
Lead team to provide exceptional patient experience and outcomes
Conduct daily operations including staff scheduling, office administration, and performance management.
Take ownership of team, office and patient outcomes
Understand and connect patients with Serenity's treatment options
Provide support for 1 to 3 providers
Train and educate new provider assistants
Qualifications
High School Diploma/ GED.
Strong customer service mindset.
3 years of management or leadership experience
Excellent verbal and written communication, and basic math skills.
Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
About Serenity Healthcare
Serenity's Provided Services
Meet our Patients
In accordance with Colorado's Equal Pay for Equal Work Act this position pays a salary range of $70,000-$90,000 annually.
$70k-90k yearly Auto-Apply 3d ago
Field Service Supervisor - Power Systems
Earn Up To $3, 000 Sign-On Bonus
Service manager job in Aurora, CO
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan -
Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans -
401K
and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Field Service Supervisor is responsible for the efficient operation of contract field service technicians and CA technicians. Field Service Supervisor shall also make recommendations to the Field ServiceManager with respect to overall departmental activities in a manner that reflect the company's vision of working as “One Professional Team”
Pay Rate: $46.00 - $58.19 per hourPay rate is dependent upon education & experience.
This position can be located at any of the following locations in Colorado: Aurora, Grand Junction, Hayden, Pueblo, Colorado Springs, Burlington, or Windsor
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
· Oversees all assigned technician direct reports.
· Works closely with office staff to improve and maintain processes and procedures.
· Will work closely with office to efficiently open, close and invoice work orders.
· Works with Coordinators on PIP completion to meet Caterpillar standards.
· Oversees warranty work order preparation and completion from technicians.
· Technician Supervisors will be made available for their direct reports that are on call.
· Maintains and executes good housekeeping and safety in work areas.
· Supervisor will be first point of contact for accidents and will ensure all forms are filled out and submitted in a timely manner.
· Works closely with Coordinators on achieving CAT standards for on-time completion.
· Works with Fleet Department to ensure DOT/CDL compliance.
· Will work with Risk Management to ensure supervisor and direct reports have an updated tool inventory or have declined it. Supervisor will need to keep a current copy on hand as well.
· Collaborates with Parts Admin/ Parts Clerk to execute and fulfill back orders in a timely manner.
· Maintain meaningful relationship with internal and external customers.
· Assist coordinators with scheduling and dispatching technicians.
· Ensure purchase orders are received before scheduling service work.
· Act as first point of contact for customer disputes.
· Ensuring the highest possible customer satisfaction because of job quality, timing of invoice, correctness of invoice, etc. No surprises for our customers
· Ensuring the technicians have at least the minimum safety training, PPE, tooling, etc. for the job they are performing, and preferably extra safety training, PPE, tooling, etc.
· Creating technician development plans that are in alignment with the technicians' goals and aspirations.
·Ensure the technician is working as efficiently as possible, i.e. making sure they have the correct tooling, the correct parts, etc. right when they need them.
· Basic understanding of the Caterpillar equipment line.
· Will work with the ServiceManager on meeting or exceeding Service Excellence metrics.
· All other duties as assigned by manager.
Supervisory Responsibilities:
· Direct Reports: Field Service technicians assigned to supervisor.
· Work closely with manager to complete timely performance reviews for direct reports.
Writing quality reviews for the technicians with the goal being no surprises and the reviews are completed on or before their due date.
· Growing the service you are responsible for.
· Leadership training and training on service financials, service excellence metrics, etc.
· Assists manager in hiring and training Field Service Technicians.
Required Education and Experience:
· High School Diploma or GED
· 1+ Year's Supervisory/Management experience
· 1+ Year's Technical or Mechanical Experience
· 3+ Year's Customer Service Experience
· Basic Knowledge of Microsoft PowerPoint
· Intermediate knowledge of Microsoft Word, and Outlook
· Intermediate knowledge of CRM/Sales Link
· Intermediate knowledge of Service Link/SIS Web
· Advanced knowledge of DBS
Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing
Sedentary work that includes lifting and/or moving objects up to 25 pounds or more
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic Knowledge of Microsoft PowerPoint
Intermediate knowledge of Microsoft Word, and Outlook
Intermediate knowledge of CRM/Sales Link
Intermediate knowledge of DSI/SIS Web/STW
Advanced knowledge of DBS
Work Environment:
Noise: Moderate
Environment: Indoors & Outdoors
Travel Requirements:
50 - 75%
Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
#WPower
$46-58.2 hourly 4d ago
Customer Service Manager
Motocol
Service manager job in Denver, CO
We are searching for a professional customer servicemanager for a fast paced, high call volume environment for our client. The Customer ServiceManager oversees the functions of Customer Services through effective and efficient services, resources and support tools.
This client has a non-traditional management team who have worked in various industries during their careers. Management are fun, creative, and focused on quality versus quantity when it comes to customers. Currently, they are focused on innovation in software systems and mobile capabilities.This business has tripled business in the last 3 years with profits up 5 fold.
This client works with residential and commercial companies as well as contractors. Our client is a small company with between 40-50 employees and is located in North Denver. This client is ranked in the top 3 in their industry in Colorado and in the top 100 in the United States.
Job Description
The Customer ServiceManager must be able to describe to internal stakeholders, individual contributors and customers how varying systems work together to deliver a service and product.
This position also requires someone with strong organizational skills, high accountability for providing superior customer service. The individual must have the ability to develop relationships quickly and to build trust and loyalty among our clients, partners, and supporting internal departments. The Customer Service Team Manager must be able to think and adapt quickly to an ever-changing environment with complicated structures.
The ideal candidate has an internal drive that will help them to continually improve our performance in running events for our customers. They will have full accountability to our customers for ensuring successful events.
Responsibilities:
Provide ongoing leadership in a multi-product Customer Support environment.
Staff Management for 4-5 people in CSR team
Ensure staff alignment with departmental and company imperatives, expectations, deadlines and procedures.
Assist with identifying departmental inefficiencies and/or bottlenecks and provide solution-oriented recommendations.
Ensure team members are receiving regular feedback as it relates to performance, expectations and career path through metric tracking.
Organizational Support
Perform process management by identifying outdated processes and documenting new processes.
Assist with managing, communicating and implementing coordinator activities that are impactful to the Customer Services team. Ensure any changes are integrated into daily processes.
Identify ways to drive operational efficiencies while continuing to provide a high level of quality customer service to our customers.
Refine internal training paths for new and existing employees to ensure comprehensive, consistent, and thorough education is taking place.
Ensure customer satisfaction as it relates to all elements supported by Customer Services.
Ensure proper quality controls and tests are in place for those items.
Handle any escalated customer issues , and ensure internal escalation processes are being adhered to.
Assist with monitoring CS Key Performance Indicators to validate department efficiency and effectiveness.
Oversee the implementation and maintenance of CS tools
Ensure quality case management through Salesforce or other CRM
Qualifications
Experience Required
At least three years of management experience required, with strong preference given to candidates with management experience in customer service
Must have at least three years of experience working in a customer service environment
Preferred
: Bilingual in Spanish
Skills
Ability to lead and advocate for a team
Excellent customer service skills
Excellent verbal and written communications skills
Ability to learn new, technical concepts and products quickly
Ability to build and maintain strong, reliable relationships
Strong at problem-solving and attention to details
Effective time-management, planning and organizational skills
Aptitude to effectively prioritize and complete multiple tasks
Capable of working collaboratively with others in a team
Ability to think and adapt in an ever-changing environment
Proven talent to deliver high-quality, result-based work
Education and Experience:
Bachelor degree in related field, or equivalent in experience required
Additional Information
All your information will be kept confidential according to EEO guidelines.
Bilingual candidates who are Spanish Speaking are encouraged to apply
Location: Denver office-Located in North Denver
Shift Hours: 6:30-3:30 or 7:30-4:30 M-F , no after hours or weekend work
Benefits:
Full time employees receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Company match (3%) on 401K, and more! Our employees also receive Paid Vacation, Holidays, etc.
This position requires a drug test, background check, and reliable transportation.
Interview Process: 1. Phone Interview with Recruiter and In person meeting
Phone Screen with CSR Manager and HR Director
2. In person interview with CSR Manager, HR Director, and Management Team
Start Date: Immediate pending clear background check and drug test
$38k-65k yearly est. 1d ago
Nissan Service Manager
Schomp 4.4
Service manager job in Littleton, CO
Employment Type: Full Time
Pay Range:
$120,000 - $160,000
The application window is expected to close on January 30, 2026
Guided by our core values, our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. If you are someone who likes providing the highest level of hospitality in all situations, we have the job for you! Our organization is a place with limitless advancement opportunities...if you're looking for a career, not just a job, we hope you will consider Schomp Automotive.
Responsibilities:
Responsible for the Service department customer satisfaction scores, which must be maintained at or above the manufacturer's benchmark level.
Maintain departmental compliance with manufacturer warranty and policy procedures.
Ensure an efficient team environment, support Shop Foreman with providing correct work mix.
Ability to correctly set and maintain team budgets to meet store gross profit expectations.
Meet with Service Advisors regularly to review goals/objectives. Develop and support action plans to help the Service team achieve their goals/objectives.
Advanced knowledge of fixed operations, management, and wholesale relations.
Responsible for Service Department metrics including Shop targets on Comebacks, Productivity, Efficiency, CP/RO ELR targets, and CP hours per RO targets.
Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.
Requirements:
Two years' experience as a ServiceManager is preferred.
4-year degree in a relevant field or equivalent experience.
Experience implementing new policies and procedures to grow the profitability of the Service Department.
High School Diploma or equivalent work experience.
Must possess and maintain a valid driver license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Why Schomp:
Full suite of insurances - medical, dental, vision, life
Pet insurance, you read that right, insurance for your furry or not so furry friends
401(k) with company match
Paid Time off - Vacation, sick
Short term and long term disability
Accident insurance
On site Gym/ Gym reimbursement
Commitment to your career growth and professional development
The best part of automotive: Employees are eligible for discounts on vehicles, parts and service
Schomp Automotive Group is an Equal Opportunity Employer
The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, region- specific benefits.
If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to ***************** or contact ************.
How much does a service manager earn in Denver, CO?
The average service manager in Denver, CO earns between $49,000 and $126,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Denver, CO
$79,000
What are the biggest employers of Service Managers in Denver, CO?
The biggest employers of Service Managers in Denver, CO are: