Service manager jobs in District of Columbia

Food Services Manager Duration: 6-month Contract-to-Hire Shift: M-F 9 AM - 5PM --> on call is required Interview Process: 1st round: 30 minute Zoom meeting with the Director of Plant Operations & the HR Director 2nd round: 1 hour on-site tour / interview with Director of Plant Operations & the team Day-to-Day Responsibilities: Insight Global is seeking an experienced Food Services Manager to oversee all aspects of food service operations in our healthcare facility. The Food Services Manager will ensure high-quality, safe, and nutritious meals are provided to patients while maintaining strict compliance with state, federal, and facility regulations. The ideal candidate will possess strong management skills, a solid understanding of dietetics, and experience in supervising dietary operations. This role involves developing and implementing care plans, ensuring compliance with health standards, and leading a team to provide exceptional nutritional care tailored to residents' needs. The Food Services Manager will play a vital role in promoting health and well-being through effective dietary management and patient assessment. Responsibilities: Plan, organize, and direct the daily operations of the dietary department. Develop and implement menus that meet nutritional standards and accommodate special dietary needs (therapeutic diets, allergies, texture modifications, religious preferences, etc.) Partner closely with the Registered Dietitian to ensure clinical nutrition standards are met. Manage food and supply inventory, place orders with vendors, and control food costs. Supervise, schedule, train, and evaluate a team of 3-5 dietary staff (cooks, prep cooks, and dietary aides). Oversee time and attendance, performance management, coaching, and ongoing staff development. Ensure compliance with all sanitation, safety, and quality control standards. Conduct regular inspections and maintain required documentation for health department and regulatory surveys. Communicate effectively with patients/residents, families, nursing staff, suppliers, and interdisciplinary team members. Respond promptly to patient/resident feedback and dietary concerns. Maintain accurate records for budgeting, purchasing, production, and regulatory reporting. Requirements: Education: High School Diploma required; Associate's degree in Food Services preferred. Certification: ServSafe / Food Handler Management Certification (must have prior to hire). Current Food Protection Manager Certification (ServeSafe Manager or Maryland 360 Allergen Awareness/Food Handler certification). Experience: 3-5 years in food service within healthcare (hospital, nursing home, etc.) with proven familiarity with healthcare protocols and regulations. Minimum 2 years in a supervisory/management role. Experience with menu planning, inventory management, and compliance audits. Skills & Attributes: Strong leadership and communication skills. Ability to work cross-functionally and adapt to patient needs. Proactive problem-solving, empathy, and respect for patients and staff. Knowledge of nutrition, sanitation, and industrial kitchen operations. Compensation $31/hr to $37/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

$10,000 Sign On Bonus for Full-Time! Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. Benefits: Comprehensive health insurance - medical, dental and vision. 401K with matching funds. DailyPay , a voluntary benefit that allows associates at our facilities the ability to access their pay when they need it. Paid time off (beginning after six months of employment) and paid holidays. Flexible scheduling. Tuition reimbursement and student loan forgiveness. Zero cost uniforms. Responsibilities: Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care. Evaluates guests' responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed. Qualifications: Current RN state nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred. Ciena Healthcare: We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way. IND123

Are you an RN looking for a leadership role?? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. The Laurels of New LondonNew London offers one of the leading employee benefit packages in the industry. This includes: Comprehensive health insurance - medical, dental and vision 401K with matching funds DailyPay , a voluntary benefit that allows associates at our facilities the ability to access their pay when they need it. Paid time off (beginning after six months of employment) and paid holidays Flexible scheduling Tuition reimbursement and student loan forgiveness Free CNA/STNA certification Zero cost uniforms Legacy,our new virtual community and rewards & recognitions program When you work with Laurel Health Care Company, you will join an experienced, hard-working team that values communication and collaboration. We are located in New London, an easy commute from Norwalk, Ashland, Wellington and surrounding communities. Why just work when you can help shape a legacy??? Responsibilities: Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care. Evaluates guests' responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed. Qualifications Current state nursing licensure required. Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred. Laurel Health Care Company (The Laurels) is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care. We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in five states including Michigan, Ohio, Virginia, North Carolina, and Indiana. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way. #IND123

Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. The Laurels of Galesburg offers one of the leading employee benefit packages in the skilled nursing industry, including health insurance, 401K with matching funds, paid time off and holidays. When you work with The Laurels of Galesburg, you will join an experienced, hard-working team that values communication and collaboration. Why just work when you can help shape a legacy? Responsibilities Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care. Evaluates guests' responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed. Qualifications Registered Nurse (RN) license Current CPR certification and additional certification in a nursing specialty desired. Management or supervisor experience in long-term care or geriatric nursing preferred. About Laurel Health Care Company Laurel Health Care Company (The Laurels) is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care. At The Laurels, caring is more than providing excellent medical and guest services. It's also being a companion and treating each guest with the utmost dignity, respect and compassion. It's what we call " The Laurel Way of Caring ", and it comes from within each one of us. The Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning. IND123

Mercor is recruiting **Food Service Managers who work in Accommodation and Food Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Food Service Managers. Applicants must: - Have **4+ years full-time work experience** as a Food Service Managers; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

Job Title: Assembly Operations Manager Salary Range: $90,452.79 - 113,065.59 About us LSG Sky Chefs is the global leader in airline catering and hospitality, proudly named “Airline Caterer of the Year in North America” for three consecutive years: 2023, 2024, and 2025. We deliver culinary excellence and operational precision to the world's top airlines-and we're looking for passionate leaders to help us continue soaring. Position Summary As an Assembly Manager, you'll oversee all aspects of a department's operations within our Customer Service Center (CSC). You'll lead with precision, ensuring that every flight is catered accurately, efficiently, and safely. This role demands a hands-on leader with a sharp eye for detail, a strong operational mindset, and a passion for mentoring and growing teams. What You'll Do • Strategically plan and manage daily operations including labor hours, schedules, productivity, and safety. • Lead with a mentorship mindset, fostering growth and development within your team. • Drive cost control through effective manpower planning and overtime management. • Ensure compliance with customer specifications, FDA, HACCP, OSHA, USDA, and other regulatory standards. • Oversee accurate and timely production of food and equipment for flight catering. • Investigate and resolve customer quality issues with corrective actions. • Maintain strong relationships with internal and external stakeholders. • Lead daily operations briefings and cross-functional collaboration. • Manage inventory and ensure proper handling of company and customer-owned merchandise. • Supervise the sorting, wrapping, and packing of airline dry goods, liquor, and equipment. • Ensure sanitation standards are met across all production areas. • Recruit, train, and develop team members in alignment with HR policies. • Champion continuous improvement through Lean Manufacturing and Global Performance System (GPS) initiatives. • Monitor and manage departmental budget, initiating corrective actions as needed. What You'll Bring • Bachelor's degree or equivalent experience preferred. • 3-5 years of leadership experience in high-volume production or assembly operations. • Strong understanding of variable production systems and labor cost drivers. • Proven ability to lead change and improve processes in a fast-paced environment. • Excellent communication, training, and interpersonal skills. • Proficiency in Microsoft Office and Windows-based applications. • Demonstrated success in meeting customer expectations and regulatory compliance. LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Services Business Development - MAIP The channel partner manager is a quota-carrying, revenue-producing role that is responsible for developing and managing relationships with a defined portfolio of partners, primarily co-selling The role is responsible for partner engagement in Mastercard's channel program, joint partner business planning for specific partners, and enabling the partners' sales resources and supporting sales efforts. Role/Responsibilities: • Meet assigned targets for revenues through new channel partners by co-selling with partner sales team • Define the desired profile of potential partners with the help of management • Research, identify, qualify and screen potential partners that align with the target partner profile • Prior to finalizing contract negotiations with each partner, develop a joint business plan (including sales targets) that is aligned with the Mastercard standards and strategy • Maintain a solid pipeline of qualified prospective customers to bring to partners to meet established requirements • Drive onboarding and activating new partners; focus on ensuring the partners' team members are enabled, equipped and motivated to sell, market, deploy and support the Mastercard offering within established timeframes • Engage Mastercard resources and stakeholders in support of partnership objectives and sales opportunities (e.g. direct sales, Product Liaisons, marketing, etc) • Manage channel pipeline and forecast reporting and track progress through the sales cycle • Drive monthly partner alignment sessions to review partners' pipelines, conduct win/loss analysis, and develop account penetration strategies to identify and build new sales opportunities • Work with high-performing and high-potential partners to develop an annual joint business plan that defines strategies and activities to meet revenue goals; review and assess plan progress in partner-facing quarterly business reviews, making changes as appropriate • Provide partner and market feedback loop to internal functions (e.g. sales, product, marketing) on tools and programs • Assist in field marketing activities (e.g. staff a trade show booth, deliver sales presentations) Background/Experience: • At least five years of channel and direct sales experience with proven success in recruiting and developing new partners, driving revenue with partners via to, through and co-sell motions, ideally within the same offering category and channel • Experience sourcing, qualifying, screening and forming business relationships with channel partners at the CXO level and with customer prospects • Strong personal network within the industry • Experience developing and managing joint business planning with partners Success Metrics: • Average length of time to revenue • New partner and customer pipeline coverage to quota/target • Number of new partners and new partner revenue compared to quota/target • Activity supporting quota/target (e.g. number of prospect calls, meetings, partners signed) • Partner attrition rate • Partner satisfaction • Average cost of recruiting and activating new partners National Salary Range (Applies Regardless of Location): 139,000.00 - 222,000.00In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

A renewable energy organization based in Washington, D.C. is seeking an Associate Partnerships Manager to support scaling operations in the US installer management team. The ideal candidate has 1-3 years of experience and excels in relationship building and project management. The role involves engaging with energy installers and partners while contributing to the mission of increasing energy independence through sustainable installations. #J-18808-Ljbffr

Job Description: Financial Investigations Unit Manager-Lead Company: Shermen Bank International (In Formation) Reports to: Chief BSA/AML Officer Client Focus: Embassy, Consulate, and Foreign Mission Diplomatic Community About Us We are a specialized Edge Act Corporation, chartered by the Federal Reserve, dedicated to providing premier international banking and financial services. Based in Washington D.C., our primary focus is serving as the trusted financial partner to the diplomatic community, including embassies, consulates, foreign missions, and their affiliated organizations in the United States. We operate in a high-compliance, high-touch environment and are committed to the highest standards of regulatory excellence and client service. Position Summary The Financial Investigations Unit (FIU) Manager-Lead will be responsible for the AML & Sanctions Department's operational functions. The FIU Manager-Lead will manage a team whose activities include client onboarding, periodic reviews, name and payments screening, sanctions reviews, AML transaction monitoring, and fraud detection. This role reports to the Chief BSA/AML Officer/Head of Anti-Financial Crimes. Core Responsibilities This role covers the following responsibilities: Manage the FIU team Supervise and support daily activities including client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payments screening, Office of Foreign Assets Control (OFAC) sanctions reviews, AML transaction monitoring and fraud detection Support the team and work on transaction monitoring alerts, fraud alerts, case investigations, and suspicious activity report (SAR) and currency transaction report (CTR) filing, 314(a) and 314(b) Assist in the updating of AML and Sanctions policies and procedures and other documentation Produce metrics reporting for senior management Create escalation reports for senior management Assist in AML and Sanctions training across various groups/departments Assist in the coordination of the BSA/AML & Sanctions Risk Assessment, Red Flags Coverage Assessment, and the Enterprise-Wide Risk Assessment process Coordinate with regulators, auditors, and vendors regarding matters related to AML & Sanctions Support the AML Model Analytics/Technology team in the tuning and testing of the AML & Sanctions Department's models and systems Required Skills & Qualifications We are looking for a versatile candidate who is hands-on and wants to work in a fast-paced, innovative, dynamic, and collaborative environment. Candidates for this role will have the following knowledge and experience: 5-8 years in an AML and Sanctions role with experience in client onboarding-know your customer reviews, periodic and ad hoc reviews, customer risk scoring, name and payment screening, Office of Foreign Assets Control (“OFAC”) sanctions reviews, AML transaction monitoring and fraud detection, case investigations, SAR filing, and CTR filing AML, Sanctions and Anti-Fraud team management experience or ready “to take the next step” AML, Sanctions, and Anti-Fraud subject matter expertise Experience in presenting to and meeting with auditors and regulators Excellent knowledge of U.S. AML, OFAC Sanctions and Anti-Financial Crime regulatory rule framework and requirements Knowledge and experience of the Embassy, Consulate and Mission (“ECM”) business and transaction typologies Creating and/or updating AML and Sanctions policies and procedures Anti-Financial Crime model/platform end-to-end testing and supporting documentation Creating and updating documentation that meets regulatory standards and expectations Working on coverage assessments, BSA/AML & Sanctions risk assessments, and Enterprise-Wide Risk Assessments Producing metrics reporting for senior management Excellent knowledge of Excel, PowerPoint, Visio, etc.

Job Title: IT Service Desk Manager Salary/Payrate: $140K-$185K annually AWESOME benefits!!! Work Environment: Hybrid (2 days WFH after initial ramp up period of 90 days) Term: Permanent / Fulltime Bachelor's degree required: PREFERRED Referral Fee: AMS will pay $500 should the person you refer gets hired JOB DESCRIPTION #LI-MG1 The IT Service Desk Manager is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 environment. Responsibilities include but are not limited to: Supervising the IT Service Desk Supervisor and IT Service Desk Analysts ensuring quality customer service to the firm. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved). Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment. Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support. Providing career development guidance to staff and recommending training paths. Identifying metrics and collecting associated data to ensure optimal Service Desk operations. Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner. Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution. Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues. Reviewing, editing, and maintaining support services knowledge database. Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users. Supervising planning and management of location specific projects; i.e., laptop replacement. Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently. Supporting, upholding, and encouraging compliance with all computer related policies throughout the enterprise. Supporting firm policies and procedures related to the Information Technology Department. Qualifications: Four-year college degree preferred; equivalent experience will be considered. Minimum six years' experience in providing end-user support. Minimum of three years' supervisory experience in a Help Desk or Service Desk environment. Working knowledge of and technical experience providing support for computer related systems which include but are not limited to the following areas: computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity. Expert knowledge in Windows operating systems and Microsoft Office Suite and/or related software. Strong leadership, interpersonal and customer service skills and personal initiative. Proven project management skills and an ability work under time constraints to meet deadlines. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information. Ability to strategically maintain financial/budgetary information. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to be a change agent and drive new firm initiatives. Ability to demonstrate strategic focus. Ability to define goals and follow though to achieve results. Excellent organization and communications skills, both oral and written. Ability to work in a fast-paced environment while exhibiting a strong attention to detail. Flexibility to work additional hours, as necessary.

Job DescriptionDesk-side Support Services (DSS) Manager Clearance: Minimum Secret clearance with ability to obtain TS/SCI Who We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. What We Do: At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions. What You'll Do: The Desk-side Support Services (DSS) Manager provides leadership and oversight of all desk-side support operations across the program. This role manages break-fix, service requests, and on-site technical support to ensure customer satisfaction, operational efficiency, and adherence to program service levels. The DSS Manager is responsible for coordinating teams across large geographic areas, maintaining service standards, and driving continual improvement through process optimization and analytics. Responsibilities will include but are not limited to: Manage desk-side support services, including break-fix and service request fulfillment, at the enterprise program level. Ensure desk-side service levels are achieved and maintained across diverse customer bases and geographic regions. Direct and oversee technical support staff to provide responsive, high-quality service delivery. Track performance metrics, generate reports, and identify areas for service improvement. Lead process improvement and service streamlining initiatives to increase efficiency and reduce costs. Collaborate with program leadership and stakeholders to resolve escalations and meet mission objectives. Leverage analytics to identify trends, pinpoint areas of concern, and drive data-informed improvements. What You'll Need: Experience managing desk-side break-fix and service request support for services and systems at the program level Experience managing and maintaining desk-side support service levels across large geographic areas with diverse customer bases. ITIL Certification Must obtain at least one certification from IAM Level I or IAT Level I (CompTIA A+, CompTIA Network+, SSCP, CAP, GISF, GSLC, CompTIA Security+) Secret Clearance with ability to obtain a TS/SCI Set Yourself Apart With: Experience managing desk-side support services for a Government agency Experience executing streamlining efforts and continual process improvements in service areas. Experience using data analytics to identify areas for service improvement and implement strategies. Equal Employer/Veterans/Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources. Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas. Powered by JazzHR eS1B6Wj7Wh

Amentum is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, Amentum supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. Amentum has a workforce of approximately 50,000 people in over 80 countries on all seven continents and is headquartered in Chantilly, VA Amentum is seeking a Service Desk Manager for a large-scale contract operated in the Washington, DC metro area to consolidate and modernize IT, cybersecurity, and network services across all 50 states and territories. The Service Desk Manager shall oversee the day-to-day activities of service desk operations to ensure ARNG end users receive the support they require. We are pipelining candidates for a future contract award. The candidate will perform the following duties: * Oversee daily support operations, ensure service levels are met, and maintain high customer satisfaction. * Manage the entire life cycle of incidents and service requests, including prioritization, escalation, and resolution. * Develop and refine processes, often using ITIL frameworks, to improve efficiency and service quality. * Monitor performance, track KPIs, and provide regular reports to management on service desk performance and trends. * Communicate with IT management, other business units, and external vendors to align goals and manage service contracts. * Handle escalated issues, conduct root cause analysis, and oversee change and release management processes. * Other duties as assigned. Required Qualifications: * A minimum of ten years of relevant IT experience including a minimum of five years of hands-on service desk management experience. * ITIL 4 Managing Professional or a higher certification in either category. * Possess the appropriate certifications to achieve DoD 8570.01-M Information Assurance Manager (IAM) Level I. * Active SECRET US Government Clearance. Note: US Citizenship is required to maintain a SECRET Clearance. Preferred Qualifications: * Experience managing service operations, as a service manager, against SLAs on a DoD TO/contract. Work Environment: * This position is performed in a traditional office environment. Physical Demands: * While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Compensation and Benefits Hiring salary range is $99k-$127K (Salary to be determined by the education, experience, knowledge, skills, and the abilities of the applicant internal equity, and alignment with market data.) This position includes a competitive benefits package. For more detailed information on our benefits and what it is like to work for Amentum: Please visit our careers site: ********************** Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

Concept Solutions is seeking an IT Service Desk Manager to join a professional team supporting the FAA's Command, Control, and Communications (C3) office. The C3 office provides daily IT support to over 300 end users and ensures continuity of emergency operations. During national emergencies, natural disasters, or equipment malfunctions, the C3 office is responsible for rapidly delivering alternate communication services. The IT Service Desk Manager is a working leader with 50% management and 50% helpdesk support responsibilities. This position manages a team of five IT Service Desk professionals, overseeing daily operations, shift rotations, and emergency response. The Manager is responsible for hiring, developing, retaining, and evaluating team members, ensuring service quality, and maintaining FAA IT security compliance. This is 100% on-site position located the FAA HQ located in Washington, DC. Key Responsibilities: Service Desk Operations: • Respond to technical assistance requests in person, via phone, and electronically • Diagnosing and resolving hardware and software issues • Research questions using available resources and documentation • Direct others to follow FAA IT security policies and user agreements • Coordinate Service Desk support at C3 COOP facilities as needed Team Leadership & People Management: • Manage a team of 5 Service Desk staff across rotating shifts, ensuring full coverage • Balance 50% management / 50% hands-on technical work • Hire, train, develop, and retain team members • Conduct performance management reviews, provide feedback, and implement improvement plans • Ensure team members open, close, and escalate tickets in a timely manner • Identify procedural gaps and implement operational improvements • Maintain up-to-date Service Desk policies, procedures, and best practices Scheduling & Shift Coverage: • Manage shift schedules to ensure 24/7 coverage and adequate staffing • Participate in rotational shiftwork as needed for hands-on support Must have an active Secret Clearance with the ability to obtain an interim Top-Secret Clearance or higher. Compensation: $100K to $125K Compensation is not guaranteed and may vary based on qualifications, location, and contractual requirements. Actual salary may fall outside the stated range. Requirements • Bachelor's Degree in engineering, math, and science and 8+ years of relevant experience with 5+ years of helpdesk leadership experience • An additional 8 years of relevant experience in lieu of a Bachelor's degree • Proven experience managing IT support teams (minimum 5 direct reports preferred) • Strong hands-on technical skills in hardware, software, and IT support processes • Experience with shift scheduling and rotational coverage in a helpdesk environment • Familiarity with FAA IT security policies and emergency operations support • Excellent leadership, communication, and people management skills Company Profile: Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include: Over two decades of experience across over $300 million in contract awards supporting critical FAA programs Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development. Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting. Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

located in Washington D.C. NCC is seeking a Service Desk Manager for an upcoming government contract to lead a team of frontline support professionals, providing daily supervision and guidance to ensure efficient and effective service desk operations. Key Areas of Responsibility * Oversee the daily operations of the Service Desk to ensure that support requests for assistance are handled promptly and effectively. * Manage the preparation and distribution of all Service Desk- related deliverables, including reports, knowledge base articles, and training materials. * Maintain the Service Desk's knowledge base, ensuring that it is accurate, up-to- date, and readily accessible to both support agents and end users. * Manage the Service Desk team, including staffing levels, recruitment, training, and performance management to meet workloads and contractual service levels. * Oversee the service desk queues within the ticket tracking system (ServiceNow), including report generation, workflow management, and data integrity. * Continuously monitor and report on Service Desk performance. * Identify and implement improvements to Service Desk processes and procedures to enhance efficiency and customer satisfaction. * Coordinate with other technical teams to resolve issues that are outside the initial scope of Service Desk. Minimum Requirements * Associates degree or equivalent experience. * At least 5 years' experience managing an IT service desk. * Strong demonstrated leadership abilities. * Experience researching and developing employee training and performance improvement plans. * Strong working knowledge of desktop and laptop hardware and peripherals * Strong knowledge of Windows 10, and OSX operating systems and common office applications. * Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow). * Excellent proven written and verbal communication skills. * Strong problem solving and research skills. * COMPTIA A+ certification * Information Technology Infrastructure Library (ITIL) v4 Foundations certification. NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us at **********************. Please reference the position in your email. NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager. JOB RESPONSIBILTIES: Fast-paced environment with the opportunity to develop your field operations career. We are seeking a committed, responsible, motivated, top performing elevator field operations professional to deliver high quality products/services that meet customer needs. The successful candidate will be responsible for overseeing and managing the entire Service Department which includes all maintenance and repair services. Key areas of responsibility include: Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics. Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety. Analyze job completion to determine shortfalls and develop action plans to improve performance. Dispatching Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion Field efficiency - communicating, managing, directing field technicians Seeking bid solicitations Performing site surveys perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair. Labor and material costs management ordering parts, Customer communication and satisfaction Enforcing company guidelines and rules Maintain a sterling representation of the company at all times; Qualification: Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions. Very strong knowledge of elevators, elevator service contracting, and elevator service estimating. Very comfortable in a technical environment utilizing Microsoft based computer software - Word, Excel, PowerPoint, and Outlook Proven success in leading others is crucial Excellent communication skills Highly team-oriented Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.

Amalgamated Bank is seeking an enthusiastic Branch Service Manager (Floating) to manage the day-to-day operational integrity of the branch and ensure the branch operates within all banking laws and regulations. The Branch Service Manager (Floating) will provide leadership and direction to the staff. Responsible for in-branch sales and service activities, ensuring the branch delivers exceptional customer service and understands that service delivery through the branch channel is an important part of the omni-channel experience. Expand relationships with new and existing customers, teach customers to use advanced products such as online and mobile banking applications, and ensure the delivery of a quality experience within the branch. By joining our team, you'll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers. Essential Job Functions: Responsible for the overall management of branch operations and carry out supervisory responsibilities in accordance with Bank policies, procedures and regulatory guidelines Approve, process transactions, authorizations, exceptions and adjustments Review and verify all previous days' work to ensure accuracy and resolve any discrepancy that may exist Develop, train, coach and mentor branch staff Actively promote the Bank and its products and services Assist Branch Manager with the sales and onboarding of new and existing customers to ensure they are set up with the best products and services that meet their needs Works to cross-sell customers to automated products and services Proactively engage and assist in the management and servicing of customers through quick client resolution and correspondence with back-office support Seek additional opportunities to better service and expand existing relationships Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies and service standards Identify customer needs through probing questions and offer appropriate products and services based on customer responses Provide exemplary customer service to include responding to customer calls, emails, and inquiries Participate in events and other financial literacy initiatives that support the financial needs of customers and prospects Community engagement Knowledge and use of the Bank's REDi system to keep current with updates to policy and procedures Perform other duties as directed Knowledge, Skills and Experience Requirements : Bachelor's degree or equivalent experience Minimum 3+ years of branch operations management experience Knowledge of banking procedures and regulations Effective, professional written and verbal communication skills Our job titles may span more than one career level. The starting base salary for this role is between $70,000.00 - $80,000.00. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.

Job Details Washington DC - Washington, DC Full Time $65000.00 - $75000.00 Salary/year Description This role supports an IT Service Desk at a U.S. federal government organization. The Operations Manager is a full-time, on-site position, managing the Service Desk and Service Desk personnel. The Operations Manager: Serve as the primary on-site liaison with the COR or designee(s) to ensure alignment with contract and client objectives. Provide direct supervision and daily management of all Service Desk and deskside support personnel. Oversee both call center and deskside support teams to maintain high levels of service quality and responsiveness. Resource load and allocate technicians based on workload, priorities, and evolving operational requirements. Evaluate, coach, and hold accountable all subordinate staff, taking appropriate actions to support performance improvement, retention, and mission success. Ensure that all contractual requirements are met and that all deliverables are completed accurately and submitted on schedule. Lead efforts to develop, update, maintain, and retire documentation, including SOPs, knowledge base articles, checklists, and related operational materials. Establish and maintain effective working relationships with the COR, CO, CIO, and other key management stakeholders. Promote and contribute to a culture of continuous improvement, operational excellence, and customer satisfaction. Required Qualifications: Minimum of 5 years of IT service desk/help desk experience, with at least 2 years in a management or leadership role. Authorized to work in the United States Ability to pass a Moderate Background Investigation Ability to pass a SAMHSA Drug Screening test Preferred Qualifications: Previous experience managing and meeting customer Service Level Agreements (SLAs) Knowledgeable of ITIL processes and tools Previous experience with Cherwell and/or other ticketing systems Previous experience working as a federal contractor Other Requirements: Ability to leverage learning and content management systems Ability to identify risks and establish priorities in a high energy environment Ability to analyze trends and take corrective action Good organization, negotiation, communication, and process improvement skills Benefits: Medical, Dental and Vision Coverage 401(k) Matching PTO

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools. The **Global Corporate Payments B2B Expansion / Deal Advisory Manager** will be responsible for expansion sales across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division. **Overall responsibilities:** + Growing and entrenching business by expanding or cross selling the American Express B2B payment suite to existing GCG/LM clients. + Responsibilities will also include working closely with Global and Large (G&L) CLM teams to identify top B2B opportunities, enhance customer relationships to drive program growth, profitability and client satisfaction. + Role will be required to partner with key SMEs within American Express to ensure robust payment programs are achieved and implemented. + Ongoing program oversight to ensure sustainable supplier management will be a critical component of long term responsibility. + Strong relationship and program management skills will also be required to facilitate SME involvement in designing and implementing robust programs. + The candidate must have the ability to build relationships with key decision makers within existing payments programs to demonstrate the value drivers of American Express payment tools. + The candidate will work closely with our GMNS (MA, COE, CLM) partners to drive enablement success. + The candidate will be responsible for leading key discussions focused on integrating B2B tools with organization's ERP systems as well as conducting full P2P work stream discussions. + The candidate should have a good understanding of our clients technical environments, including ERP systems, procurement systems and P2P solutions **Qualifications:** + Strong track record of identifying and closing complex B2B deals with proven results + Effective communication skills taking a consultative approach to service, sell, entrench and drive success + Strong interpersonal skills to partner with American Express SMES to consult with the client about best practices and other B2B solutions + Ability to build relationships and effectively communicate with Procurement, Finance and Treasury professionals + Strong interpersonal skills to identify and share best practices + Experienced at leading and executing on sales strategies, presentations and subsequent negotiations + Strong financial and analytical skills + Experienced in sourcing and qualifying leads and managing a pipeline of multiple accounts, researching and understanding customer needs, and planning strategically to close the sale through solutions selling + Proven as tenacious, focused and results-oriented + Must be able to work in a virtual environment **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25022862

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.