Service manager jobs in Downers Grove, IL

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details Job Title: Manager, Client Service, Media Job Location: Hybrid- Boston, Chicago, Norwalk, New York City About the team: Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment. About the role We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group. This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation. Primary Responsibilities: Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks Optimize efficiency of delivery without sacrifice of quality. Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise. Utilize various tools and partners to complete studies from start to finish. Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects. Owns and manages project timelines and quality, collaborating with client teams and across departments. Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients. Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity. Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance. Provides guidance for junior project team members, serving as a go-to for day-to-day questions Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment. Essential Knowledge & Experience 2+ years of professional experience in a client service market research role with exposure to quantitative methodologies Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools) Strong detail-orientation with ability to manage multiple work streams and among multiple teams Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving Exhibits a growth mindset, a can-do attitude, and the ability to take initiative Bachelor's degree in market research/marketing or related social science and analytic disciplines Kantar Benefits We provide a comprehensive, highly competitive benefits package, including Medical plans with comprehensive, affordable coverage for a range of health services Health Savings Account/FSA Dental, Vision and benefits to cover unique healthcare needs Wellness Program 401k with match Tuition Reimbursement, Commuter benefits Unlimited PTO Why join Kantar? We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar. Privacy and Legal Statement PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager The salary range for this role in Chicago is 75,400.00 - 100,000.00 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Location Chicago, N. Green StreetUnited States of America Kantar Rewards Statement At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

Req number: R6602 Employment type: Full time Worksite flexibility: OnsiteWho we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Director of Donor Services, you will secure private financial contributions and communicate with a variety of donors. This position requires up to 20% travel. Job Description We are seeking a Director of Donor Services for our client, a well-respected and nationally recognized not-for-profit corporation that conducts scholarship programs. This is a direct hire position and is full-time, onsite in Evanston, Illinois. Our client is seeking a professional who will report directly to the Executive Director of Scholar and Donor Services. This individual will help manage the corporation's efforts to secure private financial contributions and will serve as the secondary department leadership role in conducting an inaugural multi-million-dollar fundraising campaign. As part of a small team that covers the entire United States, this individual will be expected to travel approximately 20% of the year and must be comfortable communicating with a variety of contacts including Scholars and corporate and foundation executives. This individual must have a strong work ethic, solid communication skills (both oral and written), and be self-motivated, well-organized, and work well both independently and with others in teams. The ideal candidate should have at least three years of practical related development experience including supervising a team and oversight of an overall fundraising function. Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. What You'll Do Work with internal staff and corporate leadership to complete a major inaugural fundraising campaign Initiate dialogue and cultivate ongoing interactions with potential donors Educate potential donors about the corporation's mission and cultivate requests for financial support to grow and expand the corporation's mission Identify and research potential donors from an extensive prospect pool Assist with internal analysis and report to the Executive Director of Scholar and Donor Services concerning developments regarding fundraising activities and campaign status Work directly with other internal departments to enhance prospecting efforts Extensive use of a customized database in addition to standard PC applications Recommend and help implement procedural improvements/efficiencies Perform general administrative duties, including data input, correspondence, proofing documents, etc. Various other duties as assigned by the Executive Director of Scholar and Donor Services, President, other officers, and upper management of the corporation What You'll Need Required: Bachelor's degree, required Experience managing a portfolio of 75-100 donors Solicitation of gifts of $25,000 and above Team management and supervision experience including writing annual performance reviews, performance management, etc. Must have excellent written and verbal communication skills Must have strong project management and organizational skills Must have familiarity with philanthropic and fundraising best practices Must be a collaborative team player who enjoys working with others Thorough knowledge and experience working with Word, Excel, and Adobe Acrobat required Experience with Customer Relationship Management (CRM) software - specifically, Salesforce Nonprofit Success Pack (NPSP) is highly preferred Strong awareness of corporate, private foundation, and collegiate sectors; marketing oriented; professional in demeanor and presentation; commitment to academic excellence; business-like communicator familiar with structured environments and deadlines; ability to effectively present ideas in detail at the boardroom level; strong commitment to the highest ethical business practices Preferred: Advanced degrees/certifications preferred Physical Requirements Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Ability to travel up to 20% Our client provides excellent benefits including a corporate-sponsored health care plan, Paid Time Off (PTO), flexible spending accounts (health care, dependent care and transportation), and a very lucrative retirement plan. #LI-JH1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $90,000 - $115,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Operations Manager Reports To: Vice President of Operations About the Role The Operations Manager will lead all aspects of manufacturing operations for a growing electrical distribution equipment manufacturer. This role oversees fabrication, assembly, and testing functions to ensure safe, efficient, and high-quality production of custom-engineered electrical power solutions. The ideal candidate is a hands-on leader with strong technical expertise, operational excellence experience, and the ability to drive continuous improvement in a fast-paced, engineer-to-order (ETO) environment. Key Responsibilities Operations Management Oversee daily fabrication, assembly, and testing operations to meet production schedules and quality standards. Manage shipping, receiving, materials flow, and inventory control. Track and analyze KPIs related to output, quality, cost, and delivery performance. Drive Lean, Six Sigma, and process improvement initiatives to enhance productivity and reduce waste. Leadership Lead, coach, and develop a team of 40-50 employees, including supervisors, technicians, and operators. Foster a culture of accountability, teamwork, and continuous improvement. Partner cross-functionally with Engineering, Supply Chain, and Project Management to align operational execution with business goals. Support workforce planning, training, and performance management initiatives. Quality & Compliance Ensure adherence to ISO, UL, OSHA, and other applicable regulatory standards. Champion defect reduction and root cause analysis to improve product reliability. Promote and maintain safety and quality as top operational priorities. Process & Equipment Optimization Collaborate with Engineering and Maintenance to improve equipment performance and reduce downtime. Identify and implement automation and cost-saving opportunities across production areas. Standardize manufacturing procedures and documentation for efficiency and scalability. Safety & Environmental Compliance Lead safety initiatives to ensure compliance with OSHA, NFPA, and environmental regulations. Conduct regular safety audits, enforce PPE requirements, and lead incident investigations. Promote a proactive safety culture across all production teams. Qualifications Required: Bachelor's degree in Engineering, Manufacturing, Operations Management, or a related field. 6+ years of experience in electrical distribution equipment manufacturing (switchgear, switchboards, circuit breakers, transformers, etc.). Proven track record managing engineer-to-order (ETO) manufacturing operations. Demonstrated leadership in fabrication, assembly, and testing environments. Strong proficiency with ERP/MRP systems (NetSuite preferred) and Microsoft Office Suite, especially Excel. Experience applying Lean and Six Sigma methodologies to improve efficiency and quality. Excellent communication, organizational, and decision-making skills. Preferred: Direct experience with switchgear manufacturing. Background with leading competitors or similar organizations in power distribution equipment. Key Attributes for Success Hands-on, results-driven leader who thrives in a fast-paced, high-mix, low-volume manufacturing environment. Strategic thinker with a continuous improvement mindset. Strong sense of ownership, accountability, and long-term commitment. Effective communicator who can engage teams and foster collaboration across departments. Compensation & Schedule Salary Range: $150,000-$180,000 (higher for exceptional candidates) Bonus: Up to 20% annual performance bonus Schedule: Monday-Friday, 7:00 AM-5:00 PM; occasional Saturdays as needed Travel: Minimal, primarily local Why Join This is a key leadership opportunity with a growing organization that has a strong project backlog through next year and beyond. The company offers stability, autonomy, and the opportunity to make a tangible impact on operational excellence, quality, and customer satisfaction.

Customer & Consumer Service Manager Who We Are: uni Brands is a global leader in the writing instruments products industry. For more than 100 years, uni's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. uni is one of the world's most widely recognized families of writing instruments. Please visit ************************ for additional information. Position Summary: We are seeking a proactive and results-driven Customer & Consumer Service Manager to lead our customer support team and ensure outstanding service delivery. This role is responsible for overseeing consumer and customer service operations and fostering an exceptional service culture. The ideal candidate will possess strong leadership skills, problem-solving abilities, and a passion for delivering exceptional customer and consumer experiences. Key Responsibilities: Customer Service Operations Oversee and manage the daily operations of the customer service team. Develop and implement effective customer service policies, procedures, and standards. Track key performance metrics and prepare reports to evaluate service quality and efficiency. Stay up to date with industry trends and best practices in customer service. Team Leadership & Development Lead, coach, and mentor a team of customer service representatives to enhance performance and engagement. Oversee the training of customer service representatives in consumer engagement best practices. Handle escalated customer issues and resolve conflicts in a professional manner. Customer Satisfaction & Engagement Monitor customer inquiries and ensure timely and professional resolution of issues. Analyze customer feedback and complaints to identify trends and implement improvements. Consumer Service Excellence Enhance consumer service experiences by implementing personalized support strategies. Develop and maintain a consumer feedback loop to continuously improve products and services. Ensure effective communication channels are available for consumers, including phone, email, chat, and social media. Cross-Department Collaboration Collaborate with other departments, including sales, marketing, and product development, to enhance customer and consumer satisfaction. 3PL Partner Management Manage 3PL (Third-Party Logistics) partner relationships to ensure accurate and timely order fulfillment. Monitor order processing, shipment tracking, and inventory levels in collaboration with 3PL providers. Address and resolve any logistics-related customer service issues efficiently. Develop strategies to improve order accuracy and delivery timelines in coordination with 3PL partners. Job Qualifications: Bachelor's degree preferred. Associate's degree required, or equivalent work experience. 5-7 years minimum of progressive Customer Service experience 1-2 years minimum of direct people management Must have experience with customers including Amazon, Wal-Mart, Target, and Staples High proficiency with Excel, data/analysis, and reporting SAP experience; SAP ByDesign experience preferred Working knowledge of EDI What We Offer: At uni Brands we work hard to embody our core values (humble, hungry, and wholehearted), while aspiring to fulfill our vision - to deliver unique solutions that enrich the lives of our customers by inspiring creativity and connection . We hold our values and our vision in such high esteem because we believe that where creativity and connection exist, vitality and growth are sure to follow - and we enthusiastically embrace the opportunity to deliver the tools and solutions that foster this type of flourishing. At uni we recognize the profound personal investment required by each individual to ensure our success and in return, we work tirelessly to make uni a place where our people can flourish including offering: An annual salary range of: $95k-$105k A comprehensive and competitive insurance benefits program, which includes medical, dental, vision, life, long and short-term disability insurance Benefits start the 1st of the month following the hire date 401(k) plan with a company match Generous paid time off policy Break room stocked with snacks and drinks Hybrid work option: 3 days in office/2 remote

Commercial & Industrial Field Service Manager Company Overview: Culligan is a global leader in water treatment solutions, committed to providing innovative, high-quality products and services to meet the water needs of commercial and industrial customers. With a focus on sustainability, Culligan offers comprehensive water treatment solutions that help businesses improve efficiency, reduce costs, and ensure compliance with industry standards. Description: The Field Service Manager is a hands-on leader responsible for building, coaching, and motivating a high-performing team of Field Service Technicians to deliver exceptional customer experiences while meeting financial and operational goals. This involves technical expertise with strong leadership and business acumen to ensure that service operations run efficiently, customers remain satisfied, and the department achieves its budgeted performance. This is a player/coach role -the successful candidate will both lead and participate in field activities (system startups, troubleshooting, repairs, training). The position requires close collaboration with Commercial, Engineering, Operations, and Finance teams. Travel may reach up to 50% for short durations, including occasional international assignments. Responsibilities: Lead, mentor, and develop a team of Field Service Technicians/Engineers to achieve excellence in performance, professionalism, and customer service to commercial and industrial businesses. Drive accountability through goal setting, coaching, performance reviews, and training programs. Maintain an organized log of open service issues (email, phone, and field) to ensure timely resolution and proactive customer communication. Track and report KPI metrics on responsiveness, resolution time, and customer satisfaction. Ensure service reports are completed with accuracy, detail, and timeliness for every site visit. Oversee service trip quoting, billing, and cost allocation to ensure accuracy and profitability. Monitor and manage the department budget, including forecasting, cost control and revenue. Partner with the Commercial team to expand revenue streams through spare parts, proactive maintenance, and customer training programs. Develop and enforce service policies, safety procedures, and standard operating practices. Promote a culture of continuous improvement, focusing on process efficiency, cost reduction, and customer value enhancement. Provide direct (or phone/e-mail) technical support to clients and service technicians in the field for start-ups, troubleshooting and repairs. Maintain professional, courteous communication with customers-especially in high-pressure or urgent situations. Respond to emergency service calls, including after-hours or weekend support when necessary. Ensure adherence to all company and customer safety policies during field activities. Perform other projects and duties as assigned to support organizational goals. Requirements: Bachelor's degree in a technical discipline (Engineering preferred); equivalent technical and managerial experience may be considered. Minimum 5 years of management experience in a technically complex, B2B environment. Prior water treatment industry experience strongly preferred. Strong mechanical and electrical troubleshooting skills, with proven ability to diagnose and resolve equipment issues both on-site and remotely. Ability to read and interpret technical drawings, blueprints, electrical schematics, and P&IDs. Excellent communication, organization, and customer relationship management skills. Physical capability to lift up to 50 lbs unassisted and work in varying site conditions. Willingness to travel up to 50%, including international travel as required. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Integrity, Resourcefulness, Customer Focus, Team Player, Adaptability, Commitment to Excellence Target Salary Range: $110,000 - $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). Benefits: Competitive salary and bonus. Comprehensive benefits package, including health, dental, and vision insurance. Professional development and training opportunities. Opportunity to work with a market leader in water treatment solutions.

Primary Function: Has overall responsibility for the strategic leadership and operational excellence of the service department. Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth. Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives. Primary Responsibilities: Strategic Service Leadership Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations. Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience. Establish and monitor service performance metrics, driving accountability and operational excellence. Service Operations Management Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution. Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness. Ensures compliance with warranty policies, service agreements, and industry regulations. Customer Experience & Satisfaction Champions a customer-centric approach across all service functions. Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality. Serves as a senior escalation point for complex service issues and high-value customer relationships. Secondary Responsibilities: Process & Infrastructure Development Designs and implements scalable service processes, workflows, and systems to support growth and efficiency. Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs. Leads digital transformation efforts within the service department, including CRM and service management platforms. Team Development & Leadership Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities. Conducts performance evaluations, succession planning, and professional development initiatives. Reporting & Analytics Delivers executive-level reporting on service performance, customer satisfaction, and operational trends. Uses data-driven insights to inform strategic decisions and continuous improvement efforts. Cross-Functional Collaboration Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration. Represents the service function in leadership meetings and strategic planning sessions. Position Requirements: Education & Experience Bachelor's degree in Engineering, Business Administration, or related field desired. Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager. Proven experience managing technical service teams and developing service infrastructure. Skills & Competencies Strategic thinker with strong operational execution capabilities. Exceptional leadership, communication, and interpersonal skills. Proficiency in CRM, ERP, and service management platforms. Strong analytical skills and ability to interpret complex data sets. Deep understanding of machinery, industrial equipment, or technical service environments. Other Requirements Ability to travel to customer sites, manufacturing facilities, and industry events as needed. Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists. Demonstrated resilience and adaptability in navigating change and leading through uncertainty. HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Our client in the manufacturing industry is seeking a Customer Service Manager to lead the customer support function and serve as a key liaison between customers, production, sales, and shipping The Customer Service Manager will oversee day-to-day service operations, ensure exceptional customer experiences, and help strengthen internal communication to support on-time delivery, product quality, and customer satisfaction. Key Responsibilities Manage and lead a small customer service team, including hiring, coaching, training, and performance development. Serve as the primary escalation point for customer issues, ensuring timely and effective resolution. Develop and implement customer service standards, metrics, and best practices tailored to a manufacturing environment. Oversee order entry, changes, cancellations, and status updates to ensure accuracy and timely processing. Partner with production scheduling, purchasing, and shipping to resolve order delays, inventory issues, or lead-time challenges. Monitor open orders, backlogs, and fulfillment performance to ensure transparency and customer alignment. Build strong relationships with customers through proactive communication, responsiveness, and problem-solving. Provide product information, pricing support, and technical guidance as needed in collaboration with engineering and sales. Maintain clear documentation of customer interactions, service issues, and resolutions. Identify service gaps and opportunities to improve processes, tools, and communication across departments. Implement systems or workflows to strengthen accuracy in order handling, customer follow-up, and internal coordination. Partner with leadership to support continuous improvement initiatives, potentially including ERP enhancements or customer portals. Qualifications 5-10+ years of customer service experience, ideally within a manufacturing, distribution, or industrial environment. Prior experience supervising or managing customer service teams. Strong understanding of order management, production workflows, and supply chain. Bachelors Degree preferred

Import Manager - Customs Brokerage Operations ⚠️ Requirement: Must be a Licensed U.S. Customs Broker We are seeking an experienced Import Manager to lead and grow the Customs Brokerage Operations of our Illinois Branch Office. This is a hands-on, roll-up-your-sleeves position where you will not only manage and mentor the team but also actively participate in daily operations, including filing entries alongside your staff. The ideal candidate has proven success in customs brokerage, compliance, and operational development, with the leadership skills to establish best practices while scaling a high-performing team. Key Responsibilities Lead and oversee the provision of Customs Brokerage services for customers. Develop, implement, and continuously improve policies and procedures related to customs brokerage. Provide expert guidance on U.S. Customs laws, regulations, and requirements to both internal teams and clients. Map, analyze, and refine process flows to identify efficiency gains and operational improvements. Monitor and resolve U.S. Customs rejections, RFIs, and compliance issues. Oversee all import compliance matters and ensure adherence to regulatory standards. Work hands-on with the team by preparing and submitting customs entries as needed. Build, mentor, and manage a team of Customs Brokers and Entry Writers. Stay current with regulatory updates and changes in U.S. Customs and Partner Government Agencies (PGA) requirements. Drive strategic growth initiatives for the Customs Brokerage department. Qualifications Active U.S. Customs Broker License (required). 7+ years of experience in Customs Brokerage Operations. Strong knowledge of U.S. Customs regulations and trade compliance. Proven success in developing and growing brokerage operations. Strategic planning and process improvement experience. Strong analytical, organizational, and problem-solving skills. Managerial and team leadership experience (preferred). Bachelor's degree strongly recommended. ✅ This is an excellent opportunity for a results-oriented, hands-on leader who is ready to roll up their sleeves, build a strong team, and drive the growth of a dynamic customs brokerage operation.

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction. The Retail General Manager will also be: Ensuring that customer expectations are met Conducting meetings with subordinate employees Maintaining effective vendor relationships As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint. Additional responsibilities for the Retail General Manager include: Driving sales Managing team members Tracking inventory Providing customer service Performing P&L analysis Pay Rates Starting between: $54,300.00 - $80,750.00 / year Qualifications As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays. Additional requirements of the Retail General Manager include: Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results Previous management proficiency in high volume retail with P&L accountability Ability to create and maintain a customer focused culture Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Google Maps requires functional cookies to be enabled

We are seeking a skilled and motivated Service Desk Lead to oversee our IT support team and ensure the efficient delivery of technical support services to our organization. The ideal candidate will possess strong technical acumen, proven leadership experience, and a passion for problem-solving and continuous improvement. This role will play a pivotal part in managing end-user support, driving process improvements, and leveraging modern technologies to meet organizational needs. Key Responsibilities Lead the service desk team by managing daily operations, providing guidance, and fostering a culture of excellence in IT support service delivery. Act as the main escalation point for technical issues and ensure timely resolution to meet Service Level Agreements (SLAs). Oversee the deployment, configuration, and management of Microsoft Office 365 (hybrid environment), Windows operating systems, and Active Directory. Manage Microsoft Intune for software testing, pushing, and deployment through centralized management tools and processes. Implement and maintain ITIL-aligned service management processes and tools, using IT Service Management (ITSM) platforms for ticketing and reporting. Develop, document, and maintain knowledge articles, ensuring smooth knowledge-sharing among support staff. Drive continuous learning for the team, ensuring the adoption of best practices and mastery of new technologies in the IT ecosystem. Oversee and enforce end-user device management, software deployment tools, and modern endpoint security through robust solutions. Maintain up-to-date certifications and promote certification-focused upskilling among team members. Collaborate with other IT teams to enhance security, cloud identity management, and system integrations. Basic Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field. Minimum of 3+ years of experience in IT support roles, with at least 2+ years in a leadership position managing IT support operations. Strong technical expertise in hybrid environments using Microsoft Office 365, Windows operating systems, Active Directory, and Microsoft Intune. Demonstrated experience with software deployment processes and centralized management technologies. ITIL certification and additional IT certifications (e.g., CompTIA A+, Microsoft certifications). Excellent leadership and team management skills, with strong communication and problem-solving abilities. Experience with ITSM tools and remote support technologies for effective service delivery. Proficient knowledge of end-user device management, security solutions, and software deployment tools. Proven problem-solving and analytical thinking with a focus on creating user-centric solutions. Excellent written documentation skills for team processes, knowledge bases, and policy documentation. Preferred Qualifications Advanced certifications from Microsoft or within the Identity and Access Management (IAM) domain. Knowledge of operating in large IT environments with over 3,000 users, multiple domains, and Office 365 (O365) tenants. Experience implementing and managing modern endpoint detection and response (EDR) tools. Familiarity with cloud platforms like Azure, AWS, and their respective IAM components.

🚀 Now Hiring: National Import Manager - Customs Brokerage Are you a licensed Customs Broker who loves leading teams, navigating complex regulations, and building strong client relationships? We're looking for a strategic, people-focused leader to oversee our national customs brokerage operations and help shape the future of our import/export programs. 🌍 What You'll Do Lead and mentor a talented team of brokers, entry writers, and compliance pros Drive strategy to improve efficiency, accuracy, and overall performance Ensure full compliance with CBP and PGA regulations Oversee timely, accurate processing of all import/export entries Implement technology and process improvements that streamline workflows Serve as a trusted partner to clients, offering guidance on trade compliance Support business development efforts and help grow brokerage services ✨ What You Bring U.S. Customs Broker License (required) 10+ years in customs brokerage or import/export compliance 5+ years in a senior leadership role Strong understanding of HTS classification, valuation, and regulatory requirements Experience with ACE, ABI, and brokerage platforms like CargoWise or Descartes A collaborative, solutions-oriented leadership style 📈 What Success Looks Like Strong compliance and audit performance Fast entry processing and smooth clearances Satisfied, long-term client relationships A high-performing, well-trained team Growth in revenue and operational efficiency 💼 Why Join Us? Competitive compensation Comprehensive benefits Professional development + continuing education support A chance to lead at a national scale and make a real impact

About the Role A leading U.S.-based manufacturing organization is seeking an Operations Excellence Manager to drive process optimization and lead the functional side of their D365 transformation. This is a high-impact role for someone who understands manufacturing operations deeply, has led ERP/MES implementations, and is comfortable guiding the business-not taking orders from it. You will serve as the primary operations representative for all D365 Operations initiatives and future system enhancements, working closely with operations, supply chain, and IT leadership to shape processes, drive improvements, and ensure seamless alignment with the organization's manufacturing systems. Key Responsibilities Process Analysis & Improvement Assess current manufacturing workflows, identify gaps, and design improved processes. Lead operational change management connected to D365 and related systems. System Implementation & Functional Leadership Support and guide D365, MES, SCM, and PLM system implementations and enhancements. Provide functional direction-configuration, requirements, testing-not development. Requirements & Documentation Gather, validate, and translate business requirements into functional specifications. Create process maps, configuration documentation, and training materials. Data & Reporting Analyze manufacturing, inventory, and supply chain data. Build or guide reporting/dashboards using data tools (Power BI, Tableau, SQL). Project Management Lead small to mid-sized projects tied to operations system improvements. Ensure milestones, deadlines, and cross-functional alignment. Training & Support Train end users and support adoption across operations and supply chain teams. Troubleshoot issues and ensure smooth daily system usage. Cross-Functional Collaboration Partner with IT, engineering, production, and supply chain to align systems with business goals. Ensure compliance with regulatory, quality, and internal standards. Required Qualifications Bachelor's degree in Business, Supply Chain, Manufacturing, Engineering, or related field 5+ years of manufacturing operations experience 3-5+ years supporting ERP systems (D365 strongly preferred; SAP/Oracle acceptable) Experience with MES, SCM, PLM, or other manufacturing systems Proven experience designing, mapping, and improving manufacturing processes Strong data analysis skills (SQL, Power BI, Tableau) Experience with process mapping tools (Visio, Lucidchart) Excellent communication skills and the ability to lead business stakeholders Prior experience driving ERP implementation or major process transformation Preferred Qualifications Experience in food, beverage, ingredients, or process manufacturing Lean, Six Sigma, or continuous improvement certification Exposure to Industry 4.0, IoT, or smart manufacturing technologies Project management certifications (PMP, Prince2) or CBAP

Chicago, IL $110k - $130k + Benefits & Performance Bonus Grow a service division, build a legacy. Looking for more than just a job? This is your chance to step into a role where your impact within the service division is seen, your growth is supported, and your success truly matters. This contractor is on an explosive growth journey, and strive for greatness every day. With no cap on future growth, this is a business where your career can truly go to the next level. Join a company that has your back from day one. You'll be working with a contractor that's stable, well-funded, and gives you the tools, training, and support you need to succeed. Benefits Healthcare insurance 401k Performance Bonus Key Requirements Prior experience leading a commercial roofing service division Solid knowledge of commercial roofing systems Have a background in dealing with P&L If you want to join this journey then APPLY NOW with your resume. Don't have a resume? No problem! Just get in touch directly with Charlie through text, call or email: ************** ********************************

ADRESA is a Chicago-based short-term rental investment and management company. We are seeking an Operations Manager to oversee and scale day-to-day operations across our growing portfolio of short-term rental properties. This role is responsible for ensuring smooth execution across cleaning, maintenance, quality control, guest readiness, and building operations. The Operations Manager will work closely with field teams, vendors, and leadership to maintain high service standards, strong operational controls, and consistent performance as the portfolio grows. The ideal candidate is highly organized, process-driven, and comfortable managing multiple moving parts. Experience in short-term rentals, hospitality, property management, or facilities operations is strongly preferred. Key Responsibilities Portfolio Operations Own full operational performance across all buildings and STR units Build and scale operating systems across cleaning, maintenance, guest support, security, and supply chain Develop and enforce SOPs, workflows, and escalation paths Implement KPIs for cleaners, maintenance techs, QC managers, and concierges Lead weekly operations reviews and report performance to leadership Building & Facilities Management Serve as point person for building-level issues including HVAC, plumbing, electrical, elevators, and access control. Manage preventative maintenance schedules and oversee unit upgrades and resets Logistics & Workforce Coordination Own daily operational scheduling: check-ins, check-outs, cleanings, maintenance, inspections, and special projects Ensure proper staffing coverage and on-time execution Anticipate high-volume periods and proactively allocate labor Streamline coordination between cleaning, maintenance, QC, and concierge teams Guest Experience Uphold ADRESA's premium hospitality standards across all units Support concierge and CSR teams with escalated on-site guest issues Enforce house rules, noise policies, and security protocols Coordinate with overnight monitoring and security partners Vendor & Team Management Recruit, onboard, and manage cleaners, maintenance techs, contractors, and vendors Negotiate pricing, manage contracts, and hold vendors accountable to quality and timelines Oversee procurement and inventory for linens, amenities, supplies, and furniture Maintain cost discipline without sacrificing service standards Systems & Data Manage operational platforms including Hostaway, PriceLabs, Breezeway, Google Suite, and reporting tools Ensure accuracy across listings, calendars, automations, and communications Build dashboards and reporting to track performance, margins, and workflow efficiency Lead adoption of tools and integrations to support scale Growth & Expansion Support onboarding of new buildings, units, and renovation projects Create launch playbooks including staffing, SOPs, and supply setups Identify inefficiencies and drive margin and process improvements Partner directly with ownership on operations strategy and scaling roadmap Qualifications 2+ years of experience running multi-unit operations, ideally in short-term rentals, hospitality, or property management Proven ability to manage complex operations with high accuracy and minimal oversight Strong leadership, communication, and decision-making skills Comfortable operating in a fast-growing, evolving environment Tech-savvy with experience using PMS platforms, scheduling tools, and reporting dashboards Flexible schedule with the ability to respond quickly to high-priority operational issues Why Join ADRESA Competitive USD compensation with commission incentives. Opportunity to be at the forefront of a fast-growing STR investment platform. Clear path to growth into a senior or partnerships role as the company expands.

Job Title: Operations Manager About Us: SABIN is a design-forward, rapidly growing company specializing in acoustic and lighting solutions. Our innovative approach and commitment to design excellence drive our fast-paced environment. As demand for our products and services continues to grow, we're seeking a dynamic operational leader to join our team. This role offers solid potential for growth and development. About Your Role at SABIN: The Operations Manager will be responsible for connecting our manufacturing activities with our commercial activities and business needs; ensuring we have the systems in place to produce quality products on time in a safe and professional manner. Our production environment is both reliant on high levels of craft and engineering. We make our products on demand to suit the needs of the architectural projects we supply; we do not build and stock. You will optimize operations to support this business model. Sabin was founded in 2021 and is now in a period of strong growth; many processes and policies are being established for the first time-you will design and implement new processes and policies in collaboration with our talented existing team. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. You will work with the manufacturing, product development, systems and sales teams to join or lead initiatives to improve and refine our operations for improved performance and results. We need an energetic operational leader to join our effort in continuing to build this great company. What You'll Do: Learn and know our business: Learn the ins-and-outs of our business demands and dynamics of our B2B commercial transactions. ERP Implementation: Contribute to the continued implementation of our ERP and MRP systems for higher efficiency, reporting, and process management. Production Management: Partner with our manufacturing team to plan our production, scheduling work in prudent ways that best use our factory and team to ship projects out on time. Material & Purchasing Planning: Partner with our systems team to design more automated processes to ensure that we have the materials needed to build our jobs. Manage the competing pressures of minimizing our lead-times while minimizing our inventory. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results. Desired Qualifications: Educational Background:A bachelor's degree in engineering, business, or science preferred, other fields are considered. Manufacturing experience: Direct experience in a manufacturing environment is a core requirement for this role. Organization & Conscientiousness: Naturally organized, with the ability to be assertive about the needs of the business, while being humane and warm when advocating for the business needs. Initiative & Collaboration: Be comfortable with SABIN's proactive approach, where we take the lead and actively move projects forward, ensuring their success. Desired Characteristics: Organized critical thinker: Methodical and analytical thinking are essential for this role. Your natural mindset must be rational, fact-finding and process oriented. You have the natural reflex to organize and bring order, balanced with a belief in the necessity of nimbleness. Flexible: Willing to try out differing and opposing ideas, a plainspoken natural mediator and listener. The essence of this role is coordinating and connecting different domains. This requires moderation, deliberation, and adaptability. Problems Solver: Comfortable with problems, understanding and defining them, and bringing them all to light. Problems are not something to ignore or shy away from but embrace and comprehend fully for solutioning. Learner: Curious, striving. You know you don't know everything and are always learning, you believe in continuous improvement, growth, and forward-facing transformations. You expect the same from team-mates, at a rate that works for the business goals and team. Multi-disciplinary Tendencies: We seek candidates that show a track record of versatility. This role spans different types of work, having a natural interest and experience in a variety of disciplines gives your viewpoint more credibility as a collaborator. Comfort with complexity: A mind that enjoys games and puzzles-for project management, untangling logistics puzzles and balancing multi-domain interactions to serve our customer best. Imaginative: This is a problem-solving role, the ability to imagine completely new solutions, new ways of working and creatively solve problems is imperative. Positive and Proactive: Leadership by example, this role requires a hands-on individual. Someone who is proactive, takes initiative, and inspires the same in team-mates. Team sports experience and experience in losing / hardship is a strong plus. Our Commitment to You: We offer competitive pay and benefits, and the space to do great work. SABIN places the highest priority on cultivating an engaging, rewarding and collaborative workplace. We are building an inclusive and creative environment---this opportunity for creative and professional growth is vital to us. We have high expectations for ourselves and each other, we work diligently and kindly and listen to one another. Why Join Us? This is a unique opportunity to join a growing, vibrant company at the forefront of design in the acoustic and lighting industry. You will have the chance to take ownership of your work and the trust to do so. Your ability to adapt, learn, and grow with us will be key to your success and ours. To learn more about SABIN and our products, please visit SABIN.DESIGN

Our highly deisrable manufacturing client is looking for a talented CAPEX Sourcing Lead to join their Global Procurement team. This role will lead a team of capital buyers, consultants and other stakeholders in developing the capital equipment strategy associated with this companys recent merger/acquisition. This is a full time role on-site in Gary, IN. Our client is offering a competitive salary, 16% bonus, excellent benefits and career growth. No hybrid options. RELOCATION ASSISTANCE AVAILABLE! This position will collaborate with engineering, operations, and finance teams to source and manage procurement of high-value capital assets. MUST HAVES: Bachelor's Degree 10+ yrs experience in capital equipment procurement, preferably in heavy industrial or manufacturing setting 3+ yrs experience leading teams Strong negotiation, analytical and project management skills INSTRUCTIONS: Please attach your resume in Microsoft word format only. Please reference “CAPEX Sourcing Lead ” in the subject message title. FPC of Troy is a national leader in the placement of executives, managers, and professionals. Confidentiality is always respected. Your resume will never be forwarded to anyone without your permission. Please visit us on the web at www.fpctroy.com for more opportunities!!! Fortune Personnel Consultants (FPC) of Troy…You'll Value The Experience!!!

If you're driven by a company mission that prioritizes health and well-being across the U.S., this is an exciting opportunity to collaborate with industry pioneers while making your mark in Oak Brook! As the General Manager, you will play a crucial role in optimizing operational efficiency, ensuring seamless processes, and upholding the company's core values and mission. With a deep commitment to enhancing lives, you will lead initiatives that improve overall performance while delivering the highest level of service to drive financial success. Your leadership will directly influence the organization's growth, impact, and long-term success. Your Impact A dynamic leader with extensive experience in managing premium operations, driving revenue growth, and enhancing customer engagement. This role is responsible for executing high-impact operational strategies, including membership acquisition and retention, staff leadership, and overall revenue optimization. Additionally, you are committed to driving and modeling exceptional customer service, ensuring a premium experience that fosters loyalty and satisfaction while maximizing profitability and long-term business success. Responsibilities Manage, support, and cultivate positive relationships with patients, healthcare providers, team members, internal and community stakeholders. Actively contributes to generating location-specific business in collaboration with the sales/marketing. Collaborate with other leaders in the company to develop and execute strategic plans. Safeguard the smooth and efficient execution of operational procedures through effective leadership, enabling the team to deliver exceptional customer service. Actively develop team members and conduct consistent employee reviews and performance evaluations - uphold positive team morale consistently. Guarantee that all patient care and services not only meet but also surpass regulatory and industry standards. Provide oversight for all facility employees, including NP's, RN's, and Front Desk Receptionists. Manage the financial performance of the facility for financial sustainability. Stay updated on legal compliance, safety regulations, and evolving safety measures. Ensure a safe and secure environment for both patients and staff within the facility. Supervise the presentation and maintenance of the facility, ensuring aesthetic appeal, proper functionality, and prompt resolution of maintenance issues. Lead and manage the daily operations of the healthcare facility. Oversee and manage staff, including physicians, nurses, and administrative staff. Ensure that all patient care and services meet or exceed regulatory and industry standards. Manage budgets to ensure the financial sustainability of the facility. Carry out strict adherence to HIPAA regulations regarding patient privacy. What You'll Bring Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred). 3+ years of experience in healthcare or hospitality management, preferably in a clinical setting. Demonstrated ability to lead and manage a team of healthcare professionals. Strong financial management skills and experience. Thorough knowledge of HR-related business practices; recruiting, timesheet auditing, coaching, etc. Proven ability to identify, troubleshoot, and resolve internal and external conflicts. Effective liaison with a diverse range of internal and external stakeholders. Exceptional communication and interpersonal skills, fostering strong relationships with patients, healthcare providers, and community stakeholders. Familiarity with healthcare regulations and industry standards. Strong business acumen. Capacity to work both independently and collaboratively within a team. Naturally outgoing and friendly demeanor. Proficient in technology and resourceful in its application. #117891 The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.

General Manager - Freight Forwarding Operations -Multi-State Leadership | $75K-$85K + Fully paid Benefit premium Elk Grove Village, 100% on site / Multi-State Oversight (15-20% Travel, including International) Reports to COO | Oversees 7 Branches (U.S. & Toronto) $75,000 - $85,000 Annually | Full Benefits + Auto Allowance or Company Vehicle Must have experience in air shipment in freight forwarding or logistics to be considered , Ability to read financials, help with budgeting, where to focus on to improve, cost etc. and have experience negotiating with airlines and trucking companies - national contracts Compensation & Benefits Salary: $75,000-$85,000 (Exempt) Medical, Dental, Vision, Term Life/AD&D, and HRA - 100% Company Paid 401(k) with Company Match 16 Days PTO + 6 Paid Holidays Auto Allowance ($500/month) or Company Vehicle Opportunities for international training and development About the Role We're seeking an experienced and strategic General Manager to join our growing organization and provide leadership across multiple branch locations in the U.S. and Canada. Reporting directly to the COO, this role will play a pivotal part in driving operational excellence, financial performance, and national vendor partnerships within our air and ocean freight forwarding operations. This individual will oversee two direct reports, with indirect leadership responsibility for seven branch managers across multiple states - and will have an expanding leadership scope as the organization grows. Travel will average around 15-20%, including monthly visits to domestic branches and occasional international travel (Toronto and Japan for training sessions). Key Responsibilities Lead, coach, and develop branch leadership teams to meet performance and profitability goals. Create and implement strategic business plans aligned with company objectives and growth targets. Oversee branch budgets, financial performance, and cost optimization efforts. Negotiate and manage national contracts with airlines and trucking companies to ensure competitive pricing and reliable service. Analyze financials and performance metrics to identify areas of improvement and operational efficiency. Ensure safe, compliant, and effective inbound/outbound logistics and warehouse operations. Partner with senior leadership to drive process consistency and performance across all branches. Foster a professional, collaborative, and goal-driven workplace culture that aligns with company values. Qualifications Minimum 7 years of experience in air and/or ocean freight forwarding, domestic cargo movement, or 3PL operations. Proven experience negotiating large-scale transportation or logistics contracts (airlines, trucking, or freight partners). Strong financial acumen with the ability to read and interpret financial statements, budgets, and P&L reports. Exceptional leadership skills with the ability to manage across multiple locations. Excellent communication, analytical, and problem-solving abilities. Bachelor's degree preferred (High School Diploma or GED required). Why Join Us This is a unique opportunity to join a well-established, logistics organization known for precision, professionalism, and long-term growth. If you thrive in a structured yet global environment and excel at driving results through leadership and strategy, we'd love to meet you. Apply today to join our leadership team and help shape the future of our logistics network. Alternative job title: Regional Operations Supervisor - Freight Forwarding Logistics Operations Supervisor Transportation Operations Manager Branch Operations Supervisor Supervisor of Freight Operations National Operations Supervisor - Logistics & Transport Operations Supervisor - Freight Forwarding Logistics Operations Supervisor Transportation Supervisor Warehouse & Logistics Supervisor Freight Operations Supervisor Branch Operations Supervisor ✈️ Freight Forwarding / Air Cargo Focus Freight Forwarding Manager Freight Forwarding Supervisor Air & Ocean Freight Operations Manager International Freight Director Air Cargo Operations Manager Global Logistics Manager Global Logistics Supervisor Air Freight Supervisor Air & Ocean Export Supervisor Import/Export Supervisor Freight Forwarding Team Lead Cargo Operations Supervisor International Logistics Supervisor

Hungry For A Great Career? To our guests, Zaxbys is more than just a place to eat its a place to have fun, spend some time with friends and experience great food Definition To manage a Zaxby's unit toward the attainment of agreed upon sales and profit goals, working within the framework of company values and policies. Responsible for day to day operations of their store location. Benefits: *****Profit sharing***** FREE meals on the clock and 50% off meals off the clock Team member recognition program Team member referral bonus Flexible Hours Opportunity for career growth Responsibilities: Essential duties may include but are not limited to the following: Increase sales by providing outstanding product and service. Write an effective work schedule each week and post it by 5 pm on Thursday. Work morning, nights, and weekends, monitoring quality of food and service. Ensure restaurant is 100% staffed with quality Team Members. Ensure full implementation of new employee orientation and training programs. Review the performance of all Team Members, Shift Managers and Assistant Managers twice a year. Execute all systems daily to ensure a clean, organized restaurant, prepared to deliver quality food in a friendly environment. Purchase food, beverages, and supplies as needed and oversee preparation to ensure that every product served meets high standards of product quality. Operate in accordance with established performance, profits and operating standards as set out in the Operation Manuals. Supervise and motivate Team Members, Shift Managers and Assistant Managers to perform to their highest possible level of ability. Have a good working knowledge of all equipment, and assume responsibility for preventive maintenance of a unit. Maintain high standards of service throughout the operational day by demonstrating LEADERSHIP by example. Utilize all management tools to keep neat, accurate, and current records providing the historical data to plan for increased sales and profits. Ensure all marketing plans are executed on time and accurately to build repeat Guest visits. Responsible for initiating and implementing approved Local Store Marketing. Review income statements and progress toward goals with the District Manager. Take action to solve problems as necessary. Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems. Continually help develop Assistant Managers in the operation of a Zaxby's unit and prepare them for general manager responsibility. Provide leadership by engendering excitement, enthusiasm, positivity and commitment toward company objectives. Responsible for increasing sales and making a profit. Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description Maintain a flexible schedule working at least one open, close, and mid shift per week. Must work a minimum of 50 hours per week. Non-essential job functions: Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following: Walking, Standing, or Sitting for extended periods of time Maintain effective audio-visual discrimination and perception needed for: Making observations Communicating with others Reading and writing Working conditions: Office environment; work with computer and office equipment. Restaurant environment; work with advanced kitchen and front-of-house operational equipment; hazardous conditions. Essential job functions may require maintaining physical condition necessary for standing, walking or sitting for prolonged periods of time. Capabilities Requirement: Manage all personnel on each shift, including cashiers and cooks. Inventory management: the management of food costs. Insure that all daily, weekly, monthly and quarterly tasks and checklists are being completed correctly. Hiring and scheduling staff to provide quality guest experience while managing labor expense. Insure that daily cash drawers, safe and credit cards are balanced. Operate the store to meet or exceed budgeted operating goal. Insure that all product quality standards are met. Create an environment of quality within your store. Lead a team well and coach the performance of others. Experience & Training Requirements Education: High school diploma or equivalent Experience: Minimum 1 year experience managing in a restaurant environment Minimum 1 year employment by Zaxby's & ZFL Certified Successfully passed all ZFL required management tests within 90 days of hire REQUIREMENTS Must be 21 years of age or older Ability to work a minimum of 9 hours per week Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.