Sr. Customer Service Manager
Service manager job in Carmel, IN
We're not just crafting cold brew, we're
revolutionizing
the beverage industry. At Java House, our
Peel & Pour Pods
are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just
amazingly smooth
and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat!
JOB DESCRIPTION
We are seeking a Sr. Customer Service Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customer service experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment.
RESPONSIBILITIES
Serve as the primary point of contact for all Java House B2B and B2C customers
Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts
Handle all inbound calls and emails in an appropriate manner
Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner
Build strong relationships with customers and retail partners to support long-term loyalty
Maintain detailed and accurate records of customer interactions using CRM (Salesforce)
Provide all feedback to internal teams to improve service, product quality, and processes
Track and report order shorts, and lost sales and identify root causes
QUALIFICATIONS
Bachelor's degree in marketing, business administration, or related field
3-5+ years' experience in customer service role; 1+ year in leadership role
Proficiency in CRM and ERP software and Microsoft Office Suites
Ability to read and analyze Power BI reports and dashboards
Knowledge in food and beverage, retail, or consumer packaged goods industry preferred
KNOWLEDGE AND SKILLS
Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others
Commitment to understanding and meeting customer needs while maintaining a positive customer experience
Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner
Solution-oriented problem solving with attention to detail and accuracy in handling information and data
Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities
Proactive in identifying and addressing issues before they arise
Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values
Supply Chain Customer Service Manager
Service manager job in Indianapolis, IN
About the Role
Seeking a highly motivated and experienced Supply Chain Customer Service Manager in Indianapolis. This role is pivotal in ensuring seamless communication between manufacturing operations and customers, both domestic and international. You will be responsible for managing customer expectations, driving service excellence, and leveraging technology to enhance customer interactions.
Key Responsibilities
Customer Relationship Management
Serve as the primary point of contact for multiple customers and regions.
Build and maintain strong relationships with internal teams and external partners.
Communicate proactively and regularly with customers to ensure expectations are met.
Represent customer interests throughout the order lifecycle, including priority setting and issue resolution.
Planning & Scheduling
Process Anticipated Delay Reports (ADRs) in a timely manner.
Act as the central hub for schedule-related communications within the flow team.
Collaborate with Master Schedulers and Inspection Planners to meet partner needs.
Capacity & Performance Management
Conduct and report on plant capacity analysis.
Monitor customer forecasts and service needs.
Influence internal performance to align with customer requirements.
Support and track customer service metrics and KPIs.
Order Fulfillment & Documentation
Coordinate expedited orders and ensure documentation accuracy.
Facilitate order progression through Forward Processing and Final Approval.
Ensure compliance with customer documentation and delivery standards.
Qualifications & Skills
Proven experience in SAP and demand management systems.
Strong customer service mindset with a positive, proactive attitude.
Excellent organizational, prioritization, and attention-to-detail skills.
Advanced proficiency in Excel and MRP systems.
Background in manufacturing, packaging, or supply chain operations.
Ability to work effectively under pressure and meet deadlines.
Familiarity with MRPII and OSSCE systems.
Experience in high-speed, high-volume production environments.
Strong project management and communication skills.
Must be able to work onsite full-time in Indianapolis, IN.
Service Delivery Manager
Service manager job in Lebanon, IN
What You Will Do:
Serve as the main driver of the customer engagement team to provide leadership, enhance client relationship and superior communication to the client, Core Technology leadership and the team
Through Weekly Status Meetings
Monthly Client Reviews
Quarterly Business Reviews
Internal Planning and Strategy Sessions - Resource Allocations
Keep the team (consultant, business development, team management) fully updated on all feedback coming from the client and ensure adherence to client expectations (Internal Status Meetings/Reports)
Manage site's embedded team.
Ensure SLA times are being met by embedded technicians.
Perform 1:1 and performance reviews with embedded technicians.
Work escalated tickets from embedded System Engineers.
Ability to create and manage yearly IT budget for client.
Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually agreed between client as well monitoring the delivery of services against agreed schedule, quality, scope, and budget.
Facilitate resource requests, assist in resource planning and address resources performance issues.
Lead regularly scheduled internal project team meetings as well as status meetings with the customer and document feedback from the client.
Acting as the escalation point when issues arise with Sondhi resources / services and managing any dispute or conflict, ensuring communication with Director of Government Operations to determine course of action:
Working with internal resources within Exos on project performance (services delivery, progress, etc.).
Communicate additional opportunities that are identified with an engagement to business development and actively assist team in growing the opportunity
When required, produce a project plan based on project size and customer requirements
Participate in the pre-sales cycle with business development to help understand specific requirements when the opportunity is robust to help finalize an engagement.
Offer guidance and/or mediation in delivery, scope, personnel, operational management challenges and priorities when conflicts arise.
Service Strategy and Planning:
Alignment with Business Goals: They collaborate with senior management to understand business objectives and align IT services accordingly.
Service Portfolio Management: They oversee the catalog of IT services offered, ensuring they meet current and future needs.
Service Design and Transition:
Capacity and Availability Management: They ensure that IT resources are adequately provisioned and available to meet service demands.
Change Management: They oversee the process of implementing changes to IT services, minimizing disruptions to the business.
Service Operation:
Incident Management: They are responsible for the timely resolution of incidents, minimizing their impact on business operations.
Problem Management: They identify and address the root causes of recurring incidents to prevent future disruptions.
Request Fulfillment: They manage service requests from users, ensuring they are handled promptly and efficiently.
Continuous Improvement:
Performance Monitoring and Reporting: They track key performance indicators (KPIs) to assess the effectiveness of IT services and identify areas for improvement.
Service Improvement Plans (SIPs): They develop and implement plans to enhance the quality and efficiency of IT services.
Vendor Management:
Supplier Relationship Management: They liaise with external vendors and service providers to ensure they meet contractual obligations and deliver value.
Stakeholder Communication:
Customer Relationship Management: They maintain open and effective communication with customers to understand their needs and expectations.
Reporting and Documentation: They provide regular reports on service performance and maintain documentation related to IT service delivery.
Technology Evaluation and Adoption:
Stay Informed: They stay abreast of emerging technologies and evaluate their potential to enhance IT service delivery.
What You Have Done:
Strong presentation, communication, time management, writing and interpersonal skills with clients and Exos team members
Awareness of various technologies including (but not limited to) Business Process Analysis, Workflows, Microsoft 365, SharePoint Teams, infrastructure systems (servers, storage and network) and business intelligence solutions.
Strong communication (both verbal and written) skills.
Bachelor's degree in computer science, Software Engineering, MIS or relevant professional
5+ years of relevant experience or equivalent combination of education and work experience in a technical consulting environment is required.
Should have awareness in both Government and Non-Government customers with exposure to security, development, and service standards such as ITIL, ISO, etc.
Must have proven experience with providing strategic solutions to customers or clients, preferably in a consulting or business environment.
Wendy's Assistant Manager
Service manager job in Marion, IN
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Pilot Flying J is seeking highly-skilled, experienced Restaurant Assistant Manager to assist in running our high-volume, quick service restaurants.
Our Restaurant Assistant Managers assist the Restaurant General Manager and are responsible for helping to manage the restaurant operation within a travel center. You will also be responsible for the following tasks:
Fill in for the Restaurant General Manager
Assist GM in selecting, coaching, training and developing Team Members
Direct and assign work to Team Members
Creating a positive work environment for team members
Expedite food service and assist with food preparation
Ensure high level of guest satisfaction, food quality, restaurant cleanliness, and a strong food safety environment
Pay Rates Starting between: $41,700.00 - $60,460.00 / year
Qualifications
As a Restaurant Assistant Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level.
Additional requirements of the Restaurant Assistant Manager include:
High school diploma or equivalent certification required
Minimum one-year food service management experience required
Ability to work a flexible schedule
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Service Manager Trainee
Service manager job in Amo, IN
If You're the Best at Sales, You Have a Place with the Best in Pests
When you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.
Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills-like empathy and integrity-that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards trip honoring top performers.
You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With Orkin's award-winning training program, you'll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities:
As a Service Manager, you'll be a leader in a high-performance culture. You'll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You'll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you're prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you'll lend a hand with community service projects that improve where you live and work.
You will…
Lead an entire service operation upon completion of paid training
Motivate the service team to consistently provide the world's best service, prioritizing safety
Conduct yourself with the utmost professionalism and integrity with customers and coworkers
Assist with recruiting top talent on the service team
Train and develop Orkin Pros through hands-on management
Lead training meetings
Oversee our Orkin Pro Ride-A-Long program
Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
Champion innovation by supporting the team in adopting new products, services and technology
Monitor scheduling, routing and inventory to drive efficiencies and productivity
What type of benefits will you receive?
Competitive earnings starting at $55,000 to $65,000 per year, including a company vehicle with a gas card.
Company provided iPhone and iPad with sales software
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program
Why Orkin?
You're seeking an opportunity with career potential in a reliable, recession-resistant industry
You have a service-oriented mindset that leads you to build loyalty and trust with customers
You hold yourself responsible to commitments
You value being part of a team
You want to keep learning, improving and developing as a leader
You want to join a company that supports the community
You want a career with a purpose at a mission-driven company that values
Safety
Professionalism
Empathy
Integrity
Innovation
Qualifications:
What do you need to be successful?
Sales experience preferred
High School Diploma or equivalent required
Valid driver's license required
Ability to obtain the appropriate pesticide license/certification if required (company paid)
Ability to work in the field independently and interact with our great clients
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
Safely use a ladder within the manufacturer's weight capacity
Occasionally lift and carry up to 50 lbs.
Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl
Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator
Willing to work in different types of weather conditions
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#ORKAPP
12/4
Assistant Store Manager
Service manager job in Indianapolis, IN
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success.
Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
Participate in cross-training for flexibility in various departments and responsibilities.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
Yes
Essential Qualities for Success
At least 2 years of retail experience or equivalent combination of experience and education.
Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
Proven ability to analyze and optimize complex processes to achieve operational excellence.
Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
Comfortable navigating computer systems and software to assist customers or manage activities.
Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
Proven track record of consistently producing error-free work and meeting quality standards.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
Proficiency with Microsoft Office Suite or related software.
Working knowledge of Microsoft Office Suite.
Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
ASSISTANT STORE MANAGER - OPERATIONS
Service manager job in Indianapolis, IN
MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe lifeat Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
We are currently seeking self-motivated, results oriented ASSISTANT STORE MANAGER - OPERATIONS. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
Click here to view our job video
MAJOR RESPONSIBILITIES:
Maintain orderly operation and safety of all areas of responsibility; ensure that operational policies and procedures are being properly carried out at the store level
Consistently achieve inventory control, customer satisfaction, productivity, payroll and expense goals
Conduct physical inventory; manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets
Through front end leadership, ensure all customer issues are resolved in a timely manner and in alignment with company policy
Participate in and lead open and close procedures
Serve as manager-in-charge during absence of General Manager or other store managers
Ensure the execution of ad set and visual merchandising standards
Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers
Develop and coach supervisors and associates in all departments in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures
Provide regular coaching and feedback to supervisors and associates to ensure goals and results are communicated to all associates throughout the store
Ensure human resource issues are handled in accordance with guidelines; partner with Regional HR Manager and Store Manager when needed
Perform other duties and tasks as assigned
EDUCATION & EXPERIENCE:
Two or more years of experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a commissioned sales environment or within the consumer electronics industry
Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service
Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
Ability to execute corporate initiatives and analyze the competition
Proficiency in Microsoft Office
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
A college degree is preferred
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
401K Plan with Company Match
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
#appcast
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Operations Manager - Weekends
Service manager job in Whiteland, IN
hours are first shift approximately 7am-7pm, Friday, Saturday, and Sunday.
Operations Manager (Operations Manager II)
The Operations Manager II role has a national salary range of $72,000 - $85,000.
For roles within California the range is 75,000 to $95,000 and Washington is $77,968.80 to $95,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.
With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.
Job Description
Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.
Required Education and Experience
Bachelor's degree or equivalent experience, preferred.
1+ years logistics industry experience, required.
2+ years of experience in a supervisory or management role, required.
Experience with P&L management, objective setting, and project management, preferred.
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Our Organization is an equal opportunity employer.#
Manager - Retail Experience
Service manager job in Indianapolis, IN
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands including Marvel/Disney, Playboy, Travis Scott's Cactus Jack, and Post Malone, creating a community where fans, fashion, and culture collide.
Position Summary
This position is responsible for shaping and executing the visual merchandising strategy to deliver an inspiring and cohesive customer experience across all Lids retail locations. This role collaborates closely with merchandising, marketing, creative, and planning teams to ensure that in-store displays, window presentations, and product assortments align with brand standards and seasonal priorities. The Manager oversees the production and distribution of print and digital collateral, manages budgets, and supports cross-functional initiatives, including events and partnerships. Success in this position requires strong leadership, project management, and communication skills, as well as a passion for delivering exceptional customer experiences and driving sales growth in a dynamic, multi-location retail environment.
Principle Duties and Responsibilities
Create and evolve the Visual Merchandising strategy to maintain an inspiring customer experience in stores.
Strategize and execute on in-store merchandising updates in partnership with the Merchandising and Brand Marketing teams along with sport seasonal priorities.
Work with creative team to print and implement window displays, window refreshes, and in-store displays as aligned with merchandising updates and seasonal strategy.
Collaborate with merchandising team on mannequin styling and storytelling.
Coordinate with merchandising and planning teams on store assortments.
Partner with mall marketing, digital, and print team leads to ensure cohesiveness across all marketing platforms.
Elevate brand visual standards in existing stores and create materials to ensure uniform execution excellence across the fleet.
Manage signage program and oversee production of collateral.
Support cross-functional partners such as Events, Popups, Marketing, Wholesale, Store Planning, and Merchandising with brand initiatives when needed.
Plan and maintain in store print content calendars for all retail concepts and countries
Collaborate across Marketing team to ensure timely creative delivery
Work with external/internal translation resources to ensure accuracy
Work with external Print vendors to ensure all print needs are communicated
Manage and maintain print distribution lists for all in store print jobs
Manage budget, approve invoices, maintain financial controls
Job Required Knowledge and Skills
Bachelor's Degree in Business Administration, Marketing, Retail Management, or related field. Certifications in retail management, or customer experience as plus
3-5 years of experience in retail management, visual merchandising, or customer experience roles
Proven track record of leading teams and driving sales growth in multi-location retail environments
Experience with event planning, marketing campaigns, and partnership development
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); intermediate Excel skills required
Familiarity with retail management software, POS systems, and inventory management tools
Ability to analyze sales data to identify market shift/changes and create reports
Leadership: Ability to inspire, motivate, and develop retail teams
Customer Service: Commitment to delivering exceptional customer experiences
Communication: Excellent verbal and written communication skills
Organization & Multitasking: Strong prioritization and project management abilities
Time Management: Able to independently prioritize multiple tasks/projects to meet deadlines and timelines cross-functionally.
Problem-Solving: Quick thinker, adaptable to changing business needs
Financial Acumen: Experience with budgeting and cost control
Visual Merchandising: Understanding of store layout optimization and display strategies
Digital Proficiency: Comfortable with digital marketing and social media
Adaptability: Ability to be flexible and pivot on project initiatives in a fast pace work environment.
What We Offer
Comprehensive health, dental, and vision insurance.
401(k) with company match.
Employee discounts and perks.
Career development opportunities and professional training programs.
Collaborative and innovative work environment.
Wendy's Assistant Manager
Service manager job in Marion, IN
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Pilot Flying J is seeking highly-skilled, experienced Restaurant Assistant Manager to assist in running our high-volume, quick service restaurants.
Our Restaurant Assistant Managers assist the Restaurant General Manager and are responsible for helping to manage the restaurant operation within a travel center. You will also be responsible for the following tasks:
Fill in for the Restaurant General Manager
Assist GM in selecting, coaching, training and developing Team Members
Direct and assign work to Team Members
Creating a positive work environment for team members
Expedite food service and assist with food preparation
Ensure high level of guest satisfaction, food quality, restaurant cleanliness, and a strong food safety environment
Pay Rates Starting between: $41,700.00 - $60,460.00 / year
Qualifications
As a Restaurant Assistant Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level.
Additional requirements of the Restaurant Assistant Manager include:
High school diploma or equivalent certification required
Minimum one-year food service management experience required
Ability to work a flexible schedule
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Assistant Manager
Service manager job in Indianapolis, IN
Are You Craving A Career With An Industry Leader?
Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As An Assistant Manager:
You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program.
How we reward you:**
Free meals while working at Panda
Generous compensation package with bonus opportunities
Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
Pre-Tax Dependent Care Flexible Spending Account
401K with company match
Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
Discounts at theme parks, gym memberships, and much more
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance
Pre-Tax Dependent Care Flexible Spending Account
Please refer to for details.
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ...@PandaRG.com.
Food Service Manager
Service manager job in Pendleton, IN
The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.
Job Responsibilities
Leadership
Use Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Client Relationship
Identify client needs and communicate operational progress
Financial Performance
Ensure the completion and maintenance of P&L statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
Productivity
Bring value through efficient operations, appropriate cost controls, and profit management
Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensure entire team is trained and able to implement
Supervise team regarding production, quality and control
Compliance
Maintain a safe and healthy environment for clients, customers and employees
Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Additional Responsibilities
Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director
Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Requires at least 1 year of experience
Requires at least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
Must be able to stand for extended periods of time.
EducationAbout Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
Senior Seamer Service Representative
Service manager job in Indianapolis, IN
Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following:
Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes.
Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
Provide double-seaming training for customers.
Requirements for this position would include the following:
High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus
Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental)
Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point)
Effective communication skills, both verbal and written as well as proven presentation skills.
Ability to clearly and effectively interact with customers on a variety of levels.
Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
Ability to work overtime during the week and week-ends based on customer needs.
Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada
Supervisor, Customer Services
Service manager job in Indianapolis, IN
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
#envoyout
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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Auto-ApplyManager, Field Operations
Service manager job in Indianapolis, IN
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Overview
Responsible for directing and managing all activities of Field Service operations at assigned service facility in accordance with approved policies, in a manner that results in the achievement of assigned objectives. Executes business development and improvement plans / initiatives.
Key Responsibilities
Primary duties may include, but are not limited to:
Maintain Operational Excellence by aiding in the development and implementation of operational business plans and strategies that ensure solutions are supplied to meet customer's business needs in a manner that is consistent with short- and long-term objectives of TDW.
Manage team in accordance with the TDW values system that supports accountability, communication, and growth.
Ensure HSE policies and procedures are followed and that the facilities comply with company, local, and governmental safety regulations.
Lead and foster continuous improvement process initiatives within the team.
Drive a high level of customer confidence by understanding the customer's needs, providing the customer technical support, and ensuring service jobs are successfully completed in a timely manner.
Manage operation budget and execute capital plan to maximize return on investment.
Hire, train, coach, counsel, and evaluate performance of direct reports.
Experience
Bachelor's degree in engineering, business administration, or any combination of education and experience, which would provide an equivalent background.
Diversified business-related experience, including management responsibility leading a field operations team.
Experience in operations or project management in relevant pipeline and/or oil and gas.
Knowledge, Skills, and Abilities
Ability to excel in a fast-paced environment.
Proficient in the use of computers, with intermediate Microsoft Office knowledge.
Good leadership and organizational capabilities with proven ability to effectively lead and manage others.
Ability to exercise sound judgement.
Excellent verbal and written communication.
Budgetary and cost management experience.
NOTE: This position is a DOT position and is considered to be safety sensitive
Auto-ApplyBankruptcy Customer Service Supervisor
Service manager job in Westfield, IN
Come join our amazing team and work in a hybrid role based out of our Westfield office!
The Bankruptcy Customer Service Supervisor is responsible for supervising staff of Customer Service BK Specialists in the day-to-day operations of mortgage servicing call center. Responsible for the overall employee performance of assigned team as well as the quality and efficiency of the assigned processes. Conducts all activities in adherence to all applicable investor timelines and in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $69,000/yr - $79,00.00/yr plus annual bonus.
What you'll do:
Carries out supervisor responsibilities in accordance with the organization's policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
Ensure staff receive proper training to perform the job functions assigned to them.
Responsible for conducting interviews and providing recommendations to hire to Sr. department leaders.
Monitor and measure individual performance within the team(s) and provide feedback at minimum twice per month with the associate.
Handle escalated bankruptcy matters and work with attorney firms on litigated matters that require resolution.
Conduct regular monthly team meetings and weekly huddles to maintain communication across the department.
Identify process gaps within the bankruptcy processes and identify and implement solutions.
Manage any personal issues working with management and human resources.
Function as the subject matter expert on investor and regulatory requirement
Perform other duties and special projects assigned.
What you'll need:
High school diploma or equivalent work experience.
Five (5+) plus years' experience in a bankruptcy role in the banking, finance or mortgage industry.
Three or more years in a lead or supervisory role in bankruptcy.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
#LI-SY1
Auto-ApplyClient Service Office Manager
Service manager job in Indianapolis, IN
Job Description
Are you looking for an opportunity that recognizes your efforts and compensates you for the hard work you do? Do you have a caring spirit? Do you want to have the ability to increase your income? If you are motivated to learn, a dependable self-starter, that works well in a fast-paced environment and is comfortable communicating with customers, this is your opportunity for a rewarding career with excellent income and growth potential!
We are looking for a self-starting personality that has the mindset of a winner! Here at the DuShawn Tunstall Agency - Farmers Insurance, we are an award-winning agency in the Indiana market. We can give you the tools to grow your income and begin your career in the insurance world!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Flexible Schedule
Responsibilities
Develop insurance proposals, makes sales presentations, and closes sales.
Be involved in the community.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, etc.
Be outstanding at relationship building.
Maintain client relationships with follow up phone calls.
Use lead management systems.
Prospect for new business by following sales leads generated from referrals, networking, marketing, and lead databases.
Uphold the wants and needs of your customers.
Requirements
Possess a genuine willingness to learn, be intuitive, resourceful, and coachable.
Possess an upbeat, positive, and enthusiastic attitude.
Create relationships with prospects and clientele.
Proficiency to multi-task, follow-thru, and follow-up.
Leadership.
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Be capable of handling customer rejection.
Customer Service Manager
Service manager job in Indianapolis, IN
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Customer Service Manager Job Purpose: Maintains customer satisfaction by providing problem-solving resources; managing staff.
Customer Service Manager Job Duties:
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Qualifications
Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Corrugated Retail Display Customer Service Manager
Service manager job in Indianapolis, IN
OPEN JOB: Corrugated Retail Display Customer Service Manager Pay Rate: $100,000 - $120,000 Category/Shift: Salaried Full-Time Salary: $100,000 to $120,000
The Corrugated Retail Display Customer Service Manager is responsible for leading a team of project coordinators and customer account coordinators whose mission is to facilitate the execution of customer orders for point-of-purchase displays and specialty packaging for the retail environment.
The Customer Service Manager provides training and guidance regarding sourcing, estimating, order entry, and execution of orders and technical support to the sales and design departments and coordination with facilities within our Retail Display business as well as to clients, contractors, alliance partners, vendors, and suppliers.
This is an experienced “player-coach” role that reports to the Indianapolis Retail Display Site Manager.
KEY ACCOUNTABILITIES
Lead the Customer Service Department with primary responsibility for the safety and productivity of a team of professionals who are the center of all Retail processes
Plan the necessary details to execute client orders and ensure that all departments, vendors, and suppliers act in concert to execute customer orders according to the client's schedule
Assist the facility in achieving client needs and serve as a liaison between plant production, inventory, and fulfillment personnel, designers, vendors, clients, and sales
Oversee the development of order specifications; coordinate and assist in launching design requests; quoting and cost estimating (coordination with procurement); and order entry/management/closure details (inventory, quality issue resolution, excess stock and finished goods, invoicing, storage, etc.)
Oversee the booking/scheduling of production orders to assure on-time delivery from the supplier to the client; maintain accurate and appropriate inventory of client finished and in-process materials; develop cost estimates to support sales initiatives; develop and maintain successful relationships with internal and external clients and vendors
Support sales activities by initiating contact with and/or responding to client inquiries regarding accounts, products, or services; investigate and resolve client complaints using problem solving techniques and sound judgment
Lead daily production meetings to ensure client orders are initiated, in process, completed, and reconciled; recommend order changes based on account and manufacturing/fulfillment knowledge
Ensure and support coordinated information flow with internal and external business contacts
Pay attention to detail in continuously reviewing and improving project management processes and eliminating rework
Serve as Project Manager on assigned accounts
The Skills You Will Bring:
BS/BA in appropriate field preferred and 5+ years successful professional experience leading a retail customer service or business-to-business inside sales team.
Experience with corrugated packaging production operations and equipment; knowledge of corrugated clients and the inner workings of a retail marketplace
Excellent interpersonal, written, verbal, and listening communication skills
Successful experience in problem-solving, analytical work, presentations, and project management
Demonstrated competence with Microsoft Office products (Word, PowerPoint, spreadsheets, databases), industry-specific, and financial software packages
Demonstrated ability to accept and model the flexibility and accommodations necessary to be successful with the ever-changing demands associated with top-notch retail customer service (i.e. go the extra mile and do whatever it takes to meet client expectations, including extended or non-standard hours during the week and on weekends)
Ability to present self in a professional manner and take initiative to get the job done
Ability to build and maintain teams as well as customer relationships
Ability to work under pressure while handling multiple tasks in a team-based, fast-paced environment
Positive attitude, patience, and reliability are a must
Demonstrated business aptitude is critical
Ideal Candidate
Corrugated Packaging retail/design experience and customer service and project management background.
If you are interested in pursuing this opportunity, please respond back and include the following:
MS WORD Resume
required compensation.
Contact information.
Availability
Upon receipt, one of our managers will contact you to discuss the position in full detail.
Jason Denmark
Recruiting Manager
INTERMEDIA GROUP, INC.
EMAIL: ****************************
LINKEDIN: *****************************************
Easy ApplyRestaurant Area Manager - Quick Service - Indianapolis, IN
Service manager job in Indianapolis, IN
Job Description
Are you a hardworking, service minded leader with a real passion for the restaurant hospitality industry?
Are you looking to take a step towards building your restaurant management career, instead of just working a job?
We need extraordinary leaders like you to apply for this quick service General Manager position in Indianapolis, IN
As a Restaurant Area Manager, your experience and leadership skills will head up some of the nation's leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations and inventory management to marketing and sales, we have opportunities for career growth waiting for you.
You will own the responsibilities for the restaurant staff in daily tasks, train, and develop them into assets of your team. Use creativity and communication to build a loyal customer base, and increase sales. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Outstanding Benefits
Health Benefits
Industry Standard Work Week (50 hour minimum) evenings and weekends
Attainable Bonus Program
$70K - $80K Salary
Equal Opportunity Employer
Key Responsibilities
Practice Safety as Priority #1 for your restaurant team and customers
Maintain a high ratio of return customers through great service
Coach and develop restaurant employees to build a cohesive team
Promote, demonstrate, and lead a memorable customer restaurant experience
You will:
Have a minimum of 1 year in Restaurant District Management
Show success in previous positions
Be physically fit and able to regularly walk, climb, crouch and move up to 50 pounds at a time
Associate's degree or equivalent
Demonstrate outstanding leadership, communication, and training
Have a stable work history
Does this sound like you? We'd love to hear from you! Send your resume today to Brian@HeadHunterBrian.com