Service manager jobs in Folsom, CA

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty. The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it. Your role at Sephora: As a Store Manager, you will be responsible for overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will lead a team of dedicated associates, fostering a positive work environment that encourages growth and development. Key Responsibilities: Leading Store Operations and Sales: Oversee daily store operations, ensuring a smooth and efficient client experience. Develop and implement strategies to drive store sales and increase profitability. Coordinate and oversee sales and profitability, performance, service, and operations. Team Leadership and Development: Lead, coach, and motivate a team of associates to meet or exceed sales targets. Conduct performance appraisals, manage employee development and provide ongoing feedback. Manage the leadership team, ensuring effective collaboration and achievement of store goals. Client Satisfaction and Service: Ensure high levels of client satisfaction through excellent service. Handle client complaints and provide appropriate solutions. Work to ensure client loyalty and engagement by supporting client loyalty programs and services. Store Standards and Compliance: Maintain outstanding store condition and visual merchandising standards. Ensure compliance with company policies and procedures to maintain a safe and efficient work environment. Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience. Resource Management: Manage inventory levels to ensure product availability. Allocate resources and handle staffing, ensuring optimal productivity and performance. Qualifications/Experience: Proven successful experience as a retail manager. 3-5 years of experience managing a high volume, complex retail, or hospitality setting. Strong leadership skills and business acumen. Client management skills. Strong organizational skills. Excellent communication and interpersonal skills. A knack for attracting, identifying, and inspiring employees. Flexible availability to work a retail schedule. Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation. Adherence to Sephora's dress code and policies in the Sephora Employee Handbook The annual base salary range for this position is $83,700.00 - $97,375.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. While at Sephora, you'll enjoy… The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with. The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans. The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This , is the future of beauty. Reimagine your future, at Sephora. Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Step into a pivotal leadership position at Sprague Pest Solutions' Sacramento branch-where explosive growth isn't just a possibility, it's the expectation. As Branch Manager, you'll be at the forefront of a high-potential market, empowered to drive rapid expansion and set new standards for excellence. This is your opportunity to build and lead a team where every member has unlimited potential for development and advancement. You'll shape the branch's culture, inspire your team to exceed ambitious goals, and unlock new opportunities for both the business and your people. If you're energized by growth, passionate about developing others, and ready to make a lasting impact, Sprague is the place to accelerate your career and the careers of those you lead. If you're energized by growth, passionate about developing others, and ready to be a driving force behind Sprague's next chapter of success, this is the role for you. Key Responsibilities Leadership & Team Development: Recruit, hire, and mentor staff who embody Sprague's values and commitment to service quality Foster a positive, growth-oriented culture that motivates the team and minimizes turnover Lead by example, encouraging continuous improvement and professional development Operational Oversight: Ensure efficient, high-quality pest control services that meet client and industry standards Manage inventory, equipment, and resources to control costs and support branch goals Monitor and report on branch financial performance Sales & Business Development: Develop and implement strategies to grow the branch's client base and revenue Build strong relationships with clients, vendors, and the local community Identify new business opportunities and market trends Compliance & Safety: Ensure all team members follow safety protocols and regulatory requirements Oversee proper handling and disposal of chemicals and equipment What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. What You'll Get in this Position: Salary: $90,000-100,000 per year to start plus annual bonus A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record 2+ years' experience in managing people and business operations Strong communicator with emotional intelligence and adaptability Proven ability to realistically assess challenges and implement steady, long-term improvements Commitment to diversity, inclusion, and continuous improvement Competitive approach to both individual and team performance Willingness to travel throughout entire service territory: Sacramento to San Francisco bay area, Modesto, Stockton, Gilroy, and Santa Rosa Nice to haves for this job: Bachelor's degree in Business Administration or related field preferred 3+ years' experience in pest management Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County Education & Employment Verification DOT Physical with 5-Panel Drug Screen W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Title: Branch Manager Department: Operations Reports to: Regional Manager FLSA Status: Exempt Exemption: Executive, Administrative EEOC Class: First/Mid-Level Officials and Managers Salary: $85,000 - $95,000 annually plus incentives Position Summary: The primary responsibility for the Branch Manager is to lead a commercial pest control branch in a direction consistent with the Sprague mission, culture, and business plan. The Branch Manager will be responsible for training staff to consistently and passionately deliver uncompromising service to all clients. This position requires a passion for leading people and processes to achieve budget goals, drive sales performance, and ensure compliance in the field. The Branch Manager will foster loyalty and retention among both clients and team members, assess the evolving needs of the workforce and marketplace, and implement policy and process changes to support Sprague's long-term growth strategies. Essential Functions: · Leadership and Workforce Management: Assess staffing levels and workforce strengths, recruiting, hiring and retaining team members who align with Sprague's culture and commitment to service quality. Train and coach team members, encouraging continuous improvement and professional development. Foster a safe, inclusive, and productive work environment. · Operational Oversight: Regularly assess service quality, ensuring pest control services are delivered efficiently and meet client, industry, and Sprague standards. Manage inventory, equipment, and resources, controlling costs and waste. Monitor and report on the branch's budget, expenses, and financial performance. · Sales and Business Development: Build and maintain strong relationships with clients, vendors, suppliers, and the community. Develop and implement strategies to grow the branch's client base and revenue. Identify new business opportunities and market trends. Address customer inquiries and resolve service issues promptly. · Compliance and Safety: Ensure all team members perform all job duties, including operating motor vehicles, according to company and industry safety standards Stay updated on local, state, and federal regulations regarding pest control practices and ensure all team members are trained and informed. Oversee the correct handling, storage, and disposal of pesticides and chemicals to prevent accidents and environmental contamination · Other duties as assigned. Job Requirements: High School Diploma or GED 2+ years in a managerial role, preferably in pest control or a related industry. Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: Bachelor's degree in Business Administration, Management, or related field Previous pest control experience Pest control, industrial, or safety certifications Physical Requirements: Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments1. Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. Climbing: Ability to climb ladders and work at heights when necessary. Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $90,000-100,000 plus annual bonus Compensation details: 90000-100000 Yearly Salary PI99403b00042d-26***********3

About Us Marine Layer was founded in San Francisco, CA and now has over 50 stores across the USA. We want our stores to feel like an extension of our laidback, Ca lifestyle- comfortable, welcoming and cool. We want our store teams to feel like old friends- chill, funny, and always ready for a good time. Company Mission We believe that every day should be easy, so we make stuff you love to wear as much as your old favorite shirt. By building a successful and responsible business, we aim to take care of our employees, our community, and our planet. Job Description We're looking for a passionate leader to take on our local Marine Layer store. As the leader on the ground, you will be responsible for managing the business within your four walls. With the support of your Area + District Managers, you will execute sales strategy, ensure the team is fully staffed and scheduled with top notch talent, check all the boxes on operations and visuals, and be the representative of the ML brand in your local market. As a growing Company, we are often implementing new process and launching new initiatives- we are looking for someone excited to partner with HQ + leadership on these changes, as well as being the liaison to your team for these important updates. Scope In addition to finding someone who relates to our 7-day weekend vibes, we are looking for an Store Manager who has experience in the following areas: Customer + Brand Experience: We want people to walk out of our stores excited about our brand. You want to inspire the team to deliver a customer experience that is genuine and exceeds expectations. Win win. People Development: Engage with your employees individually and the team as a whole. Offer consistent and timely feedback to encourage professional growth and maintain a positive working environment. Leadership: We want someone who is passionate about keeping a team happy, engaged and challenged. You're excited to recruit, hire and promote people who are talented and want to make our brand a success. Visual Merchandising: From monthly floorsets to daily product replenishment, our product needs to look good and sell well in our stores. It just doesn't sell itself by sitting on a shelf...which would be cool but let's be real. It's important for you to have a keen eye for merchandising and visual standards. Operations: As a Fleet, we strive for operational excellence. This means executing key tasks such as scheduling, payroll, and delegating day to day projects like fulfillment + zoning. Keeping your store operating smoothly helps your team have a top notch experience. Qualifications An Authentic Brand Advocate. We're hoping you've heard of us and already love us- at the very least, we want to know you can relate to our CA-based laidback lifestyle. This is key- there's no substitute for a genuine connection. Success in a Retail Leadership Role. The size of your previous company and store are not the important thing. If you have great leadership skills and a positive attitude, you can succeed here. Commitment to the Mission + Values We all work hard, but manage to have a lot of fun along the way. As a leader on the team, we need you to spread the positive vibes around and set a solid example of not taking yourself too seriously. Perks Competitive pay and bonus Clothing allowance and generous discount Paid time off Health, Vision and Dental Insurance available 401k with Employer Matching Flexible Spending Accounts Disability + Life Insurance Parental Leave TO APPLY Please have a look at our website and shoot ******************** your resume and a thoughtful email about why you'd be a great match for Marine Layer. Cover letters are for the birds… Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities. Guess we've made it big: we heard someone out there is using our fake job offers in a phishing scam. Wishing them bad vibes, but also wanted to share a few tips on how to stay safe. 1. We keep it direct when it comes to recruitment: our hiring communications will always come from a @marinelayer.com account 2. Double-check the email address: most hiring messages come from either ************************ or ******************** If someone's asking you to buy supplies for your first day, it's not us. (We'd hook you up with that) 4. We will never ask for personal information before onboarding. Keep that to yourself.Just follow these four steps, watch out for sketchy links, and you too can ruin a scammer's day. Keep it safe out there!

Mercor is recruiting **Lodging Managers who work in the Accommodation and Food Services** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Lodging Managers. Applicants must: - Have **4+ years full-time work experience** as a Lodging Manager - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**

Mission Linen Supply is on the lookout for dynamic Sales Managers, District Managers, or experienced General Managers who are eager to advance their careers within our state-of-the-art operations. As a General Manager Trainee, you will play a crucial role at Mission to drive success. What We're Looking For: We seek an experienced, results-driven professional with a proven history of developing and executing effective sales strategies that boost both revenue and profitability. What We Offer: A comprehensive training program designed to enhance your skills and knowledge in our industry. In-depth insights into our daily operations and company processes. Opportunities for growth and advancement within our organization. If you're ready to take the next step in your career and make a significant impact, we want to hear from you! This program is designed to fast-track high-potential managers into leadership roles as we continue to expand at Mission. Upon successful completion of the program, you will transition into a management position leading your team. Salary and Relocation: The base salary for the General Manager Trainee role ranges from $80K to $100K, depending on experience. Starting salary is influenced by education, qualifications, and location. Relocation Requirement: Candidates must be willing to relocate during or after training to manage a location within the first three years of their career to qualify for the program. Our 30-Week Training Program: Combines a series of rotations in various departments to prepare the trainee for what area that best matches their interest, skills, and abilities. All along the way, you'll have the support of senior management, complete progress reports, and participate in company-sponsored management development workshops. You'll be part of a management career track that includes opportunities for growth into key management positions throughout the Company. Qualifications: Proven ability to develop and implement effective sales strategies that enhance sales and profitability. Experience in monitoring key performance indicators, including labor, inventory, and operational costs. Track record of driving initiatives to improve efficiency, reduce costs, and expand market share. Strong management of overall profit and loss (P&L) accountability. Commitment to employee development through effective staffing, training, and performance management. Demonstrated focus on delivering exceptional customer service and fostering customer retention. 10+ years of management experience. Preferred: College degree; military experience is also valued. Display intelligence, commitment, and a strong willingness to learn. Drive and ambition to understand all aspects of our business and make a meaningful impact. While industry experience is not mandatory, candidates should show leadership potential, sales experience, and a strong business and customer focus. Willingness to relocate for career advancement is essential. Join us at Mission Linen Supply and take the next step in your career with a company committed to growth and excellence! Mission Linen Supply is a family-owned, privately held company and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers ‘needs while providing environmentally friendly goods and services. Mission Linen Supply is an Equal Opportunity Employer (EEO), Affirmative Action Plan (AAP), VEVRAA Protected Veterans, Federal Contractor, and Worker with Disabilities employer. Mission Linen Supply is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, active duty wartime or campaign badge veteran or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Workers with Disabilities needing assistance applying, please feel free to call the HR Office at ************. To be considered for employment with Mission Linen Supply, you will need to apply online at missionlinen.com, select careers, and apply for the position you are interested in. We will review your qualifications and will contact you via email or phone if you are selected for an interview.

**About the Role:** Working as a **Regional Soft Services Manager (RSM)** you will lead, manage, and inspire a team of custodial services leaders and associates, in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment. **What You'll Do:** + Leads, manages, and inspires a diverse team to provide top-notch service. + Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.) + Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community + Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications + Supports Client Manager in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment + Collaborates with key partners to support regional initiatives + Ensures compliance with QA, J&J policies, and program requirements, along with completing all reporting on time + Champions development in partnership with Client Account Manager within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation + Ensures consistent and fair administration of all policies and procedures + Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings **What You'll Need:** + Bachelor's or master's degree from an accredited college or university preferred, or five(5) to seven (7) years progressive experience in multi-unit services, operations management, custodial services or other Support Services areas in lieu of degree + Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, custodial services, negotiations, etc. + Has a proven track record of growing a business and leading teams, along with strong financial acumen + Has ability to think quickly, analytically, strategically, and accurately + Shows expert client relationship, influencing, listening, and communications (written and verbal) skills + Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient + Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills + Proficient in the use of Microsoft Suite Multi-site travel required in this position (up to 50%). **We maintain a drug-free workplace and perform pre-employment substance abuse testing.** J&J Worldwide Services CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The minimum pay rate for this position is $96,000 $144,000. This position may also be eligible for a wide range of competitive benefits that can include but not limited to medical, well-being, financial planning and short-term incentives benefits. Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only. U.S. Persons includes U.S. citizens, U.S. nationals, lawful permanent residents, individuals granted refugee status in the U.S., and individuals granted asylum in the U.S. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

ABT Plumbing, Electric, Heat & Air in Auburn, CA is hiring a full-time Field Supervisor - Plumbing and Home Services to take charge and elevate the performance of our top-tier service teams. Earn $35-$55 per hour, depending on experience, plus performance bonuses. We're proud to offer outstanding benefits, including: Health insurance A retirement plan Paid sick leave Paid vacation and holidays Paid time off (PTO) Company vehicle, phone, and tablet Ongoing training and leadership development Growth opportunities Keep reading-this could be your next great career move! THE TYPE OF FIELD SUPERVISOR - PLUMBING AND HOME SERVICES WE'RE LOOKING FOR We're searching for someone who can meet the following qualifications: Valid driver's license and clean driving record 5+ years of hands-on residential plumbing experience (CA journeyman level preferred) Strong knowledge of residential HVAC and/or electrical systems (multi-trade experience strongly preferred) Proven success in in-home service and sales (not construction) Excellent communication, leadership, and coaching skills Comfortable navigating customer concerns and resolving complaints Ability to lift up to 50 lbs and perform duties in varied residential environments WHAT IT'S LIKE TO BE OUR FIELD SUPERVISOR - PLUMBING AND HOME SERVICES We offer a full-time flexible schedule, where you travel between job sites, oversee projects, and assist technicians directly in the field. You start your day by checking in with your techs, reviewing schedules, and heading out to support a new technician on a ride-along. As you move from site to site, you mentor the team, troubleshoot complex plumbing or HVAC problems, and step in on a job when extra hands are needed. You coach a tech on how to communicate a repair plan clearly to a homeowner, resolve a customer concern with professionalism, and then wrap up your day by auditing job quality and planning tomorrow's support needs. ABOUT ABT PLUMBING, ELECTRIC, HEAT & AIR Our company was founded in 2000 as a Nevada county-owned and operated business. Our services and professionalism create a reputation with long-term, ongoing business. We are proud to have been named Nevada County's Best Plumbing Company three times, and three times in Auburn as well. Since then, we have expanded our list of services to include electrical, water treatment/softening, as well as heating and air conditioning service and replacement. Our excellent team of trained professionals continues to service existing and new clients, offering the most reliable services in Nevada & Placer Counties. OUR FANTASTIC CULTURE In order to uphold our extremely good reputation, we need to have the best employees around! That's why we offer top-of-the-industry pay, excellent benefits, and an open, accepting work culture where we all learn and have fun together! If you're ready to step into a leadership role where you can grow your skills, support a team, and make a difference, we want to hear from you! Apply for our Field Supervisor - Plumbing and Home Services position today with our quick 3-minute, mobile-friendly initial application. It's simple, fast, and could be the start of something amazing!

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. The Supervisor has responsibility for leading a team and helping create a roadmap to ensure the organization meets its goals. The Supervisor helps ensure technology processes are consistent, enabled, measured, and improved to drive quality in Technology Services. The Supervisor is also responsible for hiring, training, and leading a small team of employees and contractors, as needed, that understand and demonstrate the culture and values of Technology Services. Job Description Key Accountabilities •Manage the process of designing, developing, deploying and maintaining tools and processes to support operations for Technology.•Lead team to document and educate users about relevant processes.•Ensure alignment between processes and toolsets, modifying systems where needed to deliver desired results.•Measure and improve process and tool maturity and compliance. •Oversee execution of operational activities and measure process quality and compliance (incident handling, process execution, etc.) •Help to establish a roadmap to maintain currency, incorporate new features, and delivery TS objectives through technology solutions. Education, Experience, & Skill Requirements •Experience gained through college degree programs or certifications in Information Systems, Business, or Computer Science•8+ years of working in an IT environment•0-3 years of management experience •Excellent interpersonal, communication and teaming skills.•Ability to navigate technology environment and work effectively with multiple teams.•Demonstrated ability to be trustworthy and dependable •Ability to learn quickly, be self motivated to improve knowledge and tackle new challenges. •Ability to prioritize requests to deliver highest-impacting items first. Key Metrics •Team member engagement across technology department•Tools adoption and usage, where appropriate•Identified improvement opportunities that result in reduced operating or capital expense.•Identified automation opportunities that result in increased operational efficiency and decreased operational cost. Additional Key Accountabilities Maintain and ensure compliance with the Nuclear Cyber Security Program. Focus on cyber security for industrial control systems in Nuclear Power Generation. Coordinate and align processes and toolsets with cyber security organizations at the Vistra nuclear sites. Acceptable Alternate Experience 8+ years experience in Engineering or OT environment #LI-Hybrid #LI-ND1 Job Family Information Technology Company Vistra Corporate Services Company Locations Davis-BesseOhio We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today! If you currently work for Vistra or its subsidiaries, please apply via the internal career site. It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

Description: The Service Technician is responsible for providing exceptional service to our customers while performing on-site diagnostic, troubleshooting, preventive and corrective maintenance on a variety of gate and door systems. Required Education and Experience: Overhead door, CCTV, gate operator, electrical or welding experience a must at least 2-3 years' experience. Education and/or experience equivalent to a High School diploma and 3 or more years working with gate operators, electronic controls, or other low-voltage electrical systems, or similar trade-related experience. Associates degree or vocational program with a focus on electro-mechanical systems preferred. Familiarity with basic welding principles is preferred. Must have at least 2-3 years of installation/service field-related experience working on-site at customer locations and interacting with customers. OSHA 10-Hour Certification preferred. Must hold a valid driver's license and acceptable motor vehicle report Electrical or Welding experience a PLUS Essential Duties and Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work. Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites. Ensures device operates as intended and as desired by the customer. Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work. Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools. Perform other duties as assigned. Other Job Duties Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice. Requirements: Additional Qualifications Communications: Able to communicate effectively in written and oral format with diverse individuals. Able to present information and respond to questions with peers, managers, clients, customers, and the general public on technical subjects. Able to read and comprehend written work instructions, technical documents, blueprints, manufacturer instruction manuals and other materials in English. Math: Able to perform simple addition, subtraction, multiplication and division using standard units of measure and weight. Reasoning: Able to apply common sense understanding to carry out complex instructions furnished in written, oral, or diagram form. Ability to develop logical troubleshooting techniques based on an understanding of the product performance and test requirements. Time Management: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects/work orders. Able to work with minimal supervision. Technology: Knowledge of email, texting, and work order systems sufficient for basic communication, reporting, and notes. Physical Requirements: Able to push/pull/lift up to 50 lbs. frequently throughout the day. Able to stand, climb, walk, kneel, and crouch frequently, as required at a variety of customer locations/work sites. Driving: Able to operate a motor vehicle for extended periods of time and possess a clean driving record. Work Environment The physical environment for this position includes construction sites, warehouses, and outdoor customer locations. Frequently required to use and promote use of personal protective equipment to prevent injury. Travel Required Frequent day travel to and from job sites, vendor locations, and offices.

Join Our Team as a Lead Service Technician! Are you ready to embark on a career journey that goes beyond the ordinary? We're searching for individuals who embody the essence of engagement, accountability, resourcefulness, helpfulness, and humility. Why Choose Us: At our company, we believe in taking care of our employees. Here are some of the amazing benefits we offer: * Weekly Pay - Don't wait long to get paid. Pay day is EVERY Friday! * Schedule - Monday through Friday Schedule majority of the time! * Boots - Boot allowance up to $200 annually. * Generous Paid Time Off - Enjoy generous paid time off if you are sick or to just spend quality time with your loved ones. * 9 Paid Holidays - Celebrate the holidays off and make the most of your festive season. * Employee Recognition Program - Recognize and be recognized by teammates to earn $$ towards gift cards, swag, and culture awards of your choice! * Comprehensive Healthcare - Take care of yourself and your family with medical, dental, and vision coverage. Free base plan health insurance for employees! * Additional Voluntary Benefits - Enjoy additional benefits that enhance your well-being and happiness such as accident and critical illness plans, short term disability plans, legal and identity theft protection, etc. * 401k Match - Plan for your future and save for retirement with our attractive 401k match program per policy. * Career Pathing and Growth - We believe in nurturing talent and offer clear career paths for your advancement. * Employee Assistance Program - Confidential counseling, financial advice, discount program, and crisis support for your ENTIRE household! Minimum Qualifications * Minimum of 3 years of experience in servicing commercial roofs for maintenance and repairs. * Able to communicate and write effectively in English. * Must have a valid driver's license and meet insurance standards. Physical Qualifications * Lift, move, and/or carry up to 50 pounds. * Regularly work at heights greater than 15 feet. To view full , click here: Lead Service Technician- Job Description Kodiak is committed to maintaining a safe and drug-free workplace for all employees. We require all candidates to undergo pre-employment drug screening, including marijuana. Kodiak is an equal opportunity employer, and we value diversity at all levels of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Role OverviewSodexo is seeking a Environmental Services / Custodial Operations Manager 1 for Adventist Health Lodi Memorial. Adventist Health Lodi Memorial is one of the region's premier healthcare providers, offering a complete range of advanced care. This not-for-profit, faith-based healthcare services encompass a hospital, cancer care center, imaging center, surgery center, and multiple medical offices. What You'll Dobe responsible for driving client and patient satisfaction scores;provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; work with the Environment of Care Committee and Infection Prevention Director;effectively manages the Unit Operating System; andsupport a diverse and inclusive workforce What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringhave experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred; possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;have experience effectively managing projects within agreed upon timelines;are results and safety driven; have in-depth knowledge of housekeeping systems and procedures;have experience with vendor and contract management, as well as union and contract negotiations;have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;have 3-5 years previous custodial / housekeeping or similar management experience. , in a hospital, healthcare experience preferred but not required;have strong financial acumen and budget management experience; can multi-task and set priorities;are proficient with computers and other technology;Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience

Full-time Description Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) Meet SERVICE standards for external customers. Conduct/facilitate daily 8a.m. sales meetings. Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. Support Sales efforts through coaching and mentoring. Focus on stabilization of transaction accounts. Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. Ensure that average monthly teller incentive goal of $110/FTE is met. Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals. Maintain or grow branch deposits. Meet or exceed NII goal as outlined in your annual budget. Meet minimum Elan goals. Meet established QIS standards of 95% or above. Ownership & Accountability Maintain control and tracking of operational losses and teller cash differences. Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations. Manage overall operations of the branch through effective delegation & follow-up. Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities. Ensure training & cross-training of staff. Identify any training, coaching or scripting needs. Ensure all necessary reports are completed and forwarded on a timely basis. Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard. Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service. Implement changes to policies and procedures timely and effectively. Personal losses within loss limit. Meet attendance guidelines. Administrative Control, Security & Audit Ensure satisfactory ratings by Internal Audit. Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1). Follow security protocols in opening, closing and internal operations procedures. Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures. Ensure branch remains within established loss limits. Compliance Responsibilities Complete regulatory tutorials to ensure understanding of compliance standards & expectations. Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations. Answer regulatory questions correctly during Audit/Branch Review. Ensure CRA service hours branch goals are met. Work Environment: The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. EQUIPMENT USED TO PERFORM FUNCTIONS: 10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. DECISION MAKING: (Give examples of decisions and recommendations made by incumbent) Approves non-standard transactions based on knowledge of client's account history. Schedules appropriate number of staff to successfully meet varying service demands and address any training needs. Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies. SUPERVISORY RESPONSIBILITY: (List number of subordinates) Directly Supervised: Depends on size of branch Supervised by Subordinates: Depends on size of branch Contacts: Internal: Deals with branch personnel and other internal bank personnel. External: Customers and representatives of various community organizations. FINANCIAL IMPACT: Ensures operational losses are kept to a minimum. PROMOTIONAL GUIDELINES: Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc. After one year in current position, the following criteria must be met: Must have all audits and branch reviews rated satisfactorily. Must obtain an “at expectation” or better in all categories on the annual performance appraisal. Consistent pattern of growth in all areas of sales support. Requirements MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS: Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. MENTAL DEMANDS: Successfully prioritize demands and meet quality and quantity service standards. Apply basic math skills to balance cash and reconcile ledger accounts. Evaluate job performance and identify training needs of subordinate staff. Identify and capture business opportunities. EOE Westamerica Bank's Privacy Policy may be found at: ********************************* Salary Description $68,640.00 - $69,817.69

Our company is seeking a highly skilled and experienced Residential HVAC Senior Service Technician to join our team. As a leader in the residential HVAC industry, we pride ourselves on providing exceptional service to our clients. We are looking for a dedicated and knowledgeable technician who can help us continue to provide top-notch service to our customers. Background Information: Our company is a reputable and well-established residential HVAC company, providing installation, maintenance, and repair services for heating, ventilation, and air-conditioning systems. Our team is made up of skilled technicians who are committed to delivering excellent service and ensuring customer satisfaction. Key Responsibilities: - Provide technical support and expertise to junior technicians and assist with training as needed. - Diagnose and repair complex HVAC system issues, including electrical, mechanical, and refrigeration components. - Perform routine maintenance and service tasks on various HVAC systems, including troubleshooting and repairing any malfunctions. - Accurately document all work performed, including parts used, time spent, and recommendations for future maintenance and repairs. - Ensure all work is completed in compliance with safety regulations and company standards. - Communicate effectively with clients to explain recommended repairs, provide pricing estimates, and address any questions or concerns. - Stay updated on industry developments, new technologies, and best practices to continuously improve and enhance HVAC services. Qualifications: - Minimum of 5 years of experience as a Senior HVAC technician. - EPA Certification card Type 1 / Type 11 minimum required, Universal is preferred - Extensive knowledge of HVAC systems, including troubleshooting, repairs, and maintenance. - Strong technical and problem-solving skills. - Excellent communication and customer service skills. - Ability to work independently and in a team environment. - High attention to detail and strong organizational skills. - Availability to work flexible hours, including weekends and evenings. - Physical ability to lift and move heavy equipment. Our company is an equal opportunity employer and values diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, age, or ability. If you meet the qualifications and are interested in joining our team, please submit your resume and cover letter. We look forward to hearing from you!

Business Manager We build people, brands and businesses! We are looking for a dynamic Business Manager to join one of our account teams. Reporting to a Senior Business Manager or Director, this position is responsible for the overall management of a single account with limited categories and limited team functions or a key category or categories within a larger account in the brokerage business. This role will have responsibilities within the execution of strategic plans, business plans, budgeting, hiring for the account team. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer: Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match Training and Career Development Generous Paid Time-Off Responsibilities: Achieve budgeted goals for area of accountability. Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting. Ensure execution of the Large Account Management Process framework to identify the most critical initiatives and relationships and work with the team to lay out short and long-term plans to achieve relationships at the appropriate level for the account or assigned category business unit. Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities. Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise. Execute new strategic initiatives for the account or the assigned categories. Qualifications: Bachelor's degree required; MBA/Graduate Degree preferred 3 years of professional work experience required; 5 years preferred Experience in building and nurturing brands; private brand management a plus Demonstrated ability to lead and develop teams Ability to contribute to setting and achieving budgets Good grasp of Product Development, Marketing, Retail, Category Management, and Logistics Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Job Duty Business/Functional Results Achieve budgeted goals for area of accountability Support account team in the development of sales plans Effectively negotiate supplier commission rates to grow category or team revenue Perform, coordinate and lead the analysis and development of: marketing plans; product promotions; advertising; in-store displays; merchandising strategies; and inventory forecasting Manages assigned categories, performs analysis, and develops and recommends strategy within assigned area of responsibility Interprets trends and other sales analysis data to assist Sr. Business Manager Performs increasingly complex interactions with suppliers, taking ownership and including rate negotiation Collaborates and partners with marketing resources, both internal and external (note: international may have more autonomy to develop their own marketing plans) May assist with needs for innovation Demonstrates increased innovation and autonomy around marketing, brand management and consumer data analytics; may lead team providing more experience and covering more suppliers Performs activities in a consultative manner, influencing and convincing buyers, effectively selling various services Managing Execution Ensure execution of the LAMP framework to identify the most critical initiatives and relationships and work with the team to lay out short and long term plans to achieve relationships at the appropriate level for the account or assigned category business unit Allocate resources at the account level or within assigned category business unit Demonstrate functional expertise in all facets of Private Brand & Branding via on-the-job development, educational and networking opportunities Develop strong supplier relationships by obtaining alignment and developing and delivering on mutually established goals. Generating Talent Attract, develop and retain key talent to enable the execution of the collective goals of the customer and the enterprise Assure succession plans are in place for critical roles Motivates, directs and inspires team members to deliver on the agreed upon metrics of the customer and suppliers in conjunction with the needed resources/teams across the enterprise Identify expected level of decision-making and expected level of risk-taking for team members Strategic Leadership Execute new strategic initiatives for the account or the assigned categories Support, provide guidance with customer issues relating to cost/value Foster thought leadership within account team Demonstrate an understanding of the Private Brand landscape, best practices and where customers currently exist in these arenas Typically 1 - 3 reports Managing Relationships Directs, delegates and empowers effectively Supervisory Responsibilities Direct Reports - Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel and Driving are not essential duties or functions of this job Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): Bachelor's Degree or equivalent experience Field of Study/Area of Experience: Business 3-5 Years of experience in building and nurturing brands; private brand management a plus Skills, Knowledge and Abilities Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers Strong Written & Verbal Communication Skills Conflict Management Skills Decision Making Skills Strong Priortizing Skills Excellent Customer Service Skills Track Record of Building & Maintaining Customer/Client Relationships Ability to Visualize & Plan Objectives & Goals Strategically Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Job Summary and Responsibilities As the Patient Services Supervisor, Contact Center, you will lead and manage all operational aspects of the contact center(s), ensuring high-quality, patient-centric care aligned with Dignity Health's values. This role involves providing strong leadership to maximize service delivery effectiveness and financial performance, while fostering a culture of 'humankindness' among staff. Key responsibilities include: driving team results and process improvements, handling escalations from Patient Service Representatives (PSRs), and increasing staff capabilities. The supervisor will collaborate with care center and provider leadership to maintain a patient-focused environment, resolve operational and financial issues, and participate in initiatives to continually improve contact center operations. The role also involves analyzing program goals and service delivery trends to make accurate projections for resource needs, and using performance metrics to monitor and improve census, operational, financial, and patient satisfaction outcomes. The supervisor is expected to take ownership of performance and implement actions to meet established standards. * This is primarily a work-from-home position for California residents, with occasional onsite work required. Travel to various locations throughout the US will also be expected. Job Requirements Minimum Qualifications: * Minimum of 1 year of lead or supervisory experience in a fast-paced; customer service focused contact center or equivalent experience. * HIgh school diploma or GED * Demonstrated ability to effectively supervise productive, engaged teams and work with providers. * Knowledge of or ability to learn management reports. * Knowledge of computers, systems and software, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages. * Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices. Preferred Qualifications: * Bachelors degree preferred. * 2 years experience as supervisor or management level in a patient-focused and service/provider healthcare environment preferred. Where You'll Work Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

The Customer Service Supervisor is responsible for carrying out day-to-day unit tasks while providing oversight to multiple levels of staff. The position is responsible for cashiering oversight, supervising staff, writing and conducting performance reviews, conducting continuous training and front counter support including customer escalations. Additionally, the position is responsible for crafting and responding to customer service e-mails and correspondence, as well as account and billing performance analysis. IDEAL CANDIDATE STATEMENT The ideal candidate will be equally adept at working both collaboratively and independently while managing a high volume of customer interactions. They will value delivering exceptional customer service and be capable of performing difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services. They will process transactions and independently resolve complaints and inquiries in accordance with established City standards and procedures. The ideal candidate will be able to guide and direct a team as a cohesive unit while working toward departmental goals and fostering trust and innovation. To supervise, plan, direct and participate in the activities of a unit, operation, or special program of Customer Service staff who assist the general public by responding to questions and/or processing transactions concerning City services, payments, rates, accounts, and taxes; responsible to review, and respond to the most complex and difficult problems for compliance with City standards, procedures and policies. This is the full supervisory level class in the Customer Service series. The Customer Service Supervisor provides highly responsible administrative and technical support to management, and is responsible for the full supervision of a customer service operation. The Customer Service Supervisor class is distinguished from the Customer Service Specialist in that the latter is the advanced journey-level class in the Customer Service series and is considered the technical expert of the series. General supervision is provided by management staff. Responsibilities include the direct and indirect supervision of lower level employees.- Supervise, assign, and review the work of staff; select, train, evaluate, counsel, and discipline subordinate staff in the use and knowledge of standard services and special programs, procedures, and customer service expectations. * Interpret City codes and ordinances, policies, procedures and regulations; implement goals, objectives, policies, priorities, systems and procedures; and ensure that policies and procedures are appropriately and uniformly implemented. * Respond to, and resolve the most difficult customer service complaints and problems in accordance with established policy and procedure; coordinate and supervise the investigation of complaints regarding services and subsequent explanation of section practices and procedures; retrieve and research information and analyze accounts to reconcile errors, modify account transactions, authorize the removal of penalties and issuance of credits or refunds; may issue licenses and other business related citations. * Administer databases, as required; maintain centralized records including contracts, project files, plans and specifications, inventory records, purchase records; process purchase requisitions; resolve errors in orders received and invoices; prepare written reports; compile and maintain statistical data for various reports; and research, reconcile and assemble records, and compose correspondence. * Confer with the general public, management staff, and others regarding department operations, procedures and regulations; evaluate and revise work operating policy, procedures and forms to establish priorities and meet critical deadlines; and recommend improvements; conduct customer service survey studies pertaining to work flow, time factors, procedures, and staffing, make recommendations. * Develop work schedules, assignments, and shifts. * Represent the department at meetings, and on various committees. * Perform notary duties. * Provides exceptional customer service to those contacted in the course of work. * Other related duties may also be performed; not all duties listed are necessarily performed by each individual.Knowledge of: * Principles and practices of modern personnel management. * Systems and programs relating to area of assignment. * Mathematical procedures and calculations, including percentages, calculations, and pro-rations. * Various rates and fee schedules. * Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. * Methods of researching and recording. * Modern office administrative practices and procedures, including records management. * Advanced computer operations including personal computer software applications. * Correct English usage, including spelling, grammar, punctuation and vocabulary. * Standard business arithmetic. * Principles of leadership, supervision and training. Ability to: * Plan, organize, assign, train, and evaluate the work of subordinate employees. * Exercise tact, judgment and patience in dealing with the public, subordinates and client departments. * Work independently with minimal supervision. * Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. * Evaluate policies and practices, define problem areas and develop and direct the implementation of policy decisions and practices to improve operations. * Plan, assign, supervise review and evaluate assigned staff; train staff in work methods and procedures. * Organize work, set priorities and meet critical deadlines and follow-up on assignments with a minimum of direction. * Perform mathematic calculations. * Compile and maintain complex and extensive reports and records. * Conduct general and specialized research to assist professional and technical staff in preparing detailed reports. * Utilize specialized computer business applications and systems for account and billing purposes. * Work any shift, including weekends and holidays is mandatory for some assignments. * Operate common office equipment, including copiers, facsimile machines, personal and on-line computers, centralized telephone equipment. * Follow oral and written directions; communicate clearly and concisely, both orally and in writing. * Utilize City codes, ordinances, policies, procedures, resolutions and regulations as related to assignment work. * Interpret and utilize maps related to City infrastructure and utilities, and the municipal street system. * Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Three (3) years of advanced journey-level experience in a public service operation responding to customer complaints and inquiries, providing responsible lead or operational support that included training and reviewing the work of subordinate staff. Education: Equivalent to the completion of the twelfth grade. Business school training is preferred. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; * Employment applications must be submitted online; paper applications will not be accepted. * Employment applications will be considered incomplete and will be disqualified: * If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). * If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. * Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. * Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. * If you're requesting Veteran's credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran's credit can be found in the Civil Service Board rules under rule 4.9C. * Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: * Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. * A resume will not substitute for the information required in the T&E questions. 3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate's eligibility expires one year from the date of notification of a passing score for the Customer Service Supervisor examination. 4. Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: * Please visit **************************************************** for a comprehensive, step-by-step guide to the application process. * For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at **************. * Visit the City of Sacramento Human Resources Department website at *********************************************** * Send an email to *******************************; or * Call the Human Resources Department at **************

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Supervises, assigns, coordinates, and evaluates the work of clerical staff performing complex billing and/or collection processes; monitors work flow and implements changes to maximize billing productivity; assists with establishing standards for work performance; ensures claims are billed timely and correctly to maximize reimbursements and increase cash flow. Confers with insurance representatives, internal and external agency staff and others on billing matters and answers questions that involve researching and abstracting technical data and detailed explanation of regulations, policies or procedures; refers matters that may require policy decisions to management. Confers with other departmental sections to assure timely and accurate flow of information necessary to patient account billing; reviews documents and system data for charge errors; participates on task forces and committees as assigned. Researches accounts; resolves or handles more difficult and complex billing problems, appeals, and complaints; troubleshoots system issues and recommends improvements. Trains staff in complex billing and collection procedures, policies and practices; orients new employees to billing and collections; researches and answers questions and applies billing and collection rules, regulations, and guidelines; updates staff to changes in policies, standards and regulations; disseminates information affecting other departments quickly and accurately. Prepares and audits claims, statements and reports from a variety of sources; performs technical clerical accounting work; monitors accounts and prepares reports. KNOWLEDGE Medical terminology, coding, procedure and diagnosis codes; completion of UB04 and CMS 1500 claims forms, government, managed care and third party payer billing, electronic claim submission systems and hospital patient accounting systems; accounts receivable methods and procedures; claim attachment specifications; regulatory and legal guidelines; appeals processes; principles of planning and organizing work; methods of researching, gathering, organizing and reporting data; personal computer systems and general office computer software; public relations techniques; advanced filing and record keeping systems; complex correspondence and report formats; arithmetical operations related to advanced clerical/technical/financial processes; basic principles of training and supervision; advanced cash handling procedures. ABILITY Research, interpret and apply complex laws/regulations relating to submission of hospital claims; evaluate and establish priorities; gather, organize, input and maintain account data; provide/obtain detailed information to/from others, even in difficult situations; develop, create and deliver educational projects to clerical and professional staff; utilize advanced office procedures and equipment; follow complex oral and written procedures and directions; establish and maintain effective working relationships with others; communicate effectively with others; write clearly and legibly; perform advanced arithmetical operations; supervise others. PHYSICAL/MENTAL REQUIREMENTS Mobility-Frequent operation of a data entry device, repetitive motion, sitting for long periods, walking; occasional standing, pushing, pulling, bending, squatting, climbing; Lifting-Frequently 5 pounds or less; occasionally 5 to 30 pounds; Visual-Constant good overall vision and reading/close-up work; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Hearing/Talking-Frequent hearing of normal speech, hearing/talking on the telephone, talking in person; Emotional/Psychological-Frequent decision making, concentration, and public contact; Special Requirements-Some assignments may require working weekends, nights, and/or occasional overtime; Environmental-Occasional exposure to varied weather conditions. San Joaquin County complies with the Americans with Disabilities Act (ADA) and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. Equal Opportunity Employer San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org). Accommodations for those covered by the Americans with Disabilities Act (ADA): San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions. BENEFITS Employees hired into this classification are members of a bargaining unit which is represented by SEIU Local 1021. Health Insurance: San Joaquin County provides employees with a choice of three health plans: a Kaiser Plan, a Select Plan, and a Premier Plan. Employees pay a portion of the cost of the premium. Dependent coverage is also available. Dental Insurance: The County provides employees with a choice of two dental plans: Delta Dental and United Health Care-Select Managed Care Direct Compensation Plan. There is no cost for employee only coverage in either plan; dependent coverage is available at the employee's expense. Vision Insurance: The County provides vision coverage through Vision Service Plan (VSP). There is no cost for employee only coverage; dependent coverage is available at the employee's expense. For more detailed information on the County's benefits program, visit our website at ************* under Human Resources/Employee Benefits. Life Insurance: The County provides eligible employees with life insurance coverage as follows: 1 but less than 3 years of continuous service: $1,000 3 but less than 5 years of continuous service: $3,000 5 but less than 10 years of continuous service: $5,000 10 years of continuous service or more: $10,000 Employee may purchase additional term life insurance at the group rate. 125 Flexible Benefits Plan: This is a voluntary program that allows employees to use pre-tax dollars to pay for health-related expenses that are not paid by a medical, dental or vision plan (Health Flexible Spending Account $2550 annual limit with a $500 carry over); and dependent care costs (Dependent Care Assistance Plan $5000 annual limit). Retirement Plan: Employees of the County are covered by the County Retirement Law of 1937. Please visit the San Joaquin County Employees' Retirement Association (SJCERA) at ************** for more information. NOTE: If you are receiving a retirement allowance from another California county covered by the County Employees' Retirement Act of 1937 or from any governmental agency covered by the California Public Employees' Retirement System (PERS), you are advised to contact the Retirement Officer of the Retirement Plan from which you retired to determine what effect employment in San Joaquin County would have on your retirement allowance. Deferred Compensation: The County maintains a deferred compensation plan under Section 457 of the IRS code. You may annually contribute $22,500 or 100% of your includible compensation, whichever is less. Individuals age 50 or older may contribute to their plan, up to $30,000. The Roth IRA (after tax) is also now available. Vacation: Maximum earned vacation is 10 days each year up to 3 years; 15 days after 3 years; 20 days after 10 years; and 23 days after 20 years. Holidays: Effective July 1, 2017, all civil service status employees earn 14 paid holidays each year. Please see the appopriate MOU for details regarding holidays, accruals, use, and cashability of accrued time. Sick Leave: 12 working days of sick leave annually with unlimited accumulation. Sick leave incentive : An employee is eligible to receive eight hours administrative leave if the leave balance equals at least one- half of the cumulative amount that the employee is eligible to accrue. The employee must also be on payroll during the entire calendar year. Bereavement Leave: 3 days of paid leave for the death of qualifying family member, 2 additional days of accrued leave for death of employee's spouse, domestic partner, parent or child. Merit Salary Increase: New employees will receive the starting salary, which is the first step of the salary range. After employees serve 52 weeks (2080 hours) on each step of the range, they are eligible for a merit increase to the next step. Job Sharing: Employees may agree to job-share a position, subject to approval by a Department Head and the Director of Human Resources. Educational Reimbursement Program: Eligible employees may be reimbursed for career-related course work up to a maximum of $850 per fiscal year. Eligible employees enrolled in an approved four (4) year College or University academic program may be reimbursed up to $800 per semester for a maximum of $1600 per fiscal year. Parking Supplemental Downtown Stockton: The County contributes up to $20 per pay period for employees who pay for parking and are assigned to work in the Downtown Core Area. School Activities: Employees may take up to 40 hours per year, but not more than eight (8) hours per month, to participate in their children's school activities. Selection Procedures Applicants who meet the minimum qualifications will go through the following examination process: Written Exam: The civil service written exam is a multiple choice format. If the written exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Oral Exam: The oral exam is a structured interview process that will assess the candidate's education, training, and experience and may include a practical exercise. The oral exam selection process is not a hiring interview. A panel of up to four people will determine the candidate's score and rank for placement on the eligible list. Top candidates from the eligible list are referred for hiring interviews. If the oral exam is administered alone, it will be 100% of the overall score. Candidates must achieve a minimum rating of 70% in order to be placed on the eligible list. Written & Oral Exam: If both a written exam and an oral exam is administered, the written exam is weighted at 60% and the oral exam is weighted at 40% unless otherwise indicated on the announcement. Candidates must achieve a minimum rating of 70% on each examination in order to be placed on the eligible list. Rate-out: A rate-out is an examination that involves a paper rating of the candidate's application using the following criteria: education, training, and experience. Candidates will not be scheduled for the rate-out process. Note: The rating of 70 referred to may be the same or other than an arithmetic 70% of the total possible points. Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at ************** prior to the examination date. Veteran's Points: Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran's points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination. Acceptable wartime service dates: September 16, 1940 to December 31, 1946 June 27, 1950 to January 31, 1955 August 5, 1964 to May 7, 1975 Persian Gulf War, August 2, 1990, through a date to be set by law or Presidential Proclamation. Eligible Lists: Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for nine months, but may be extended by the Human Resources Director for a period which shall not exceed a total of three years from the date established. Certification/Referral: Names from the eligible list will be referred to the hiring department by the following methods. Rule of the Rank: The top rank or ranks of eligibles will be referred for hiring interviews. The minimum number of names to be referred will be equal to the number of positions plus nine, or 10% of the eligible list, whichever is higher. When filling nine or more positions in a department at the same time, the top rank or ranks will be referred and the minimum number of names shall be two times the number of positions to be filled or 10% of the eligible list, whichever is higher. This applies only to open competitive recruitments. Rule of Five: The top five names will be referred for hiring interviews. This applies only to department or countywide promotional examination. Rule of the List: For classifications designated by the Director of Human Resources, the entire eligible list will be referred to the department. Physical Exam: Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities. Pre-Employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen. Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grand parent, grand child or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when; They are related to the Appointing Authority or The employment would result in one of them supervising the work of the other. Department Head may establish additional limitations on the hiring of relatives by departmental rule. Proof of Eligibility: If you are offered a job you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S. HOW TO APPLY Apply Online: *************/department/hr By mail or in person: San Joaquin County Human Resources 44 N. San Joaquin Street Suite 330 Stockton, CA 95202 Office hours: Monday - Friday 8:00 am to 5:00 pm; excluding holidays. Phone: ************** Job Line: For current employment opportunities please call our 24-hour job line at **************. When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division). San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees. Equal Opportunity Employer: San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to *************/department/hr/eeo.