Service manager jobs in Fredericksburg, VA - 3,486 jobs
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Selling Manager
Saks Fifth Avenue 4.1
Service manager job in Tysons Corner, VA
is All About
Under the direction of the Client Development Manager, the Selling Manager will be responsible for maintaining selling floor service and standards to drive sales and customer experience. The Selling Manager will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.
Who You Are:
Possess strong interpersonal and collaboration skills
Able to work in a fast paced environment where no one day is the same
Inspire others through thoughtful leadership
Able to strategically come up with solutions based on research and critical thinking
Drive positive outcomes through objectives and measures & monitors progress & results successfully
Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions
You Also Have:
Proficiency in utilizing available technology, including clienteling tools and social media (social selling), and MS Office is required
Must be flexible in scheduling as the business needs require evening weekend and holiday schedules
Management experience and a proven track record of success managing a selling workforce and achieving results
Management experience within a Customer Service environment
As The Selling Manager, You Will:
Coach and develop Style Advisors to build their personal brand as a fashion authority through proactive outreach including social media platforms and to broaden connections beyond client base
Use social media to strengthen existing relationships and drive new client acquisition
Coach Style Advisors to use clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences
Manage on the floor to help resolve client issues and support the general running of the selling floor
Ensure all clients are being helped and provided the highest level of customer service
Provides a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed
Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
Hire, train and onboard new selling associates and recruit and fill any open positions with a sense of urgency
In partnership with the Client Development Manager address any performance concerns in a timely manner and coach accordingly to achieve maximum productivity
Ad hoc responsibilities as needed
Your Life and Career at SFA:
Be a part of a team of disruptors focused on stores and redefining the luxury experience
Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
A culture that promotes a healthy, fulfilling work/life balance
Benefits package for all eligible full-time Associates (including medical, vision and dental)
An amazing Associate discount
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
$98k-122k yearly est. 4d ago
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Mid-Atlantic Area Professional Services Manager
Fashion Institute of Design & Merchandising
Service manager job in Washington, DC
Mid-Atlantic Area Professional ServicesManager - (188725)
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where every one is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story: ********************************
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
In the role of Mid-Atlantic Area Professional ServicesManager, we'll count on you to:
Be responsible to the Area Manager to develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers.
Lead and monitor development and training of area staff in technical and business competencies.
Oversee workload balancing and ensure qualified staffing of project teams. Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.
Monitor project QC Review activities including assignment of experienced and qualified reviewers.
Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.
Lead and participate in project reviews and support project teams with management of claims and losses.
Lead the Area mentoring initiative.
Oversee technical and digital delivery evolution, in collaboration with subject matter experts.
Work with AM to streamline and coordinate business processes consistent with Area, corporate policy and MOA.
Oversee and ensure implementation of quality, standards, and best practices.
Provide leadership to assigned business class leaders, including the cross-sector leaders.
Collaborate with Area operations, market sectors, business classes, and delivery leaders.
Participate in Area strategic planning and plan implementation.
Support area activities related to hiring and retaining key staff.
Serve as a champion for BGX opportunities.
Support communication and coordination within all business groups.
Perform other duties as needed
Preferred Qualifications
Preference given to local candidates
Required Qualifications
Bachelor's degree in a related field
At least 15 years of experience
Maintains professional or engineering registration and has extensive related technical expertise
Experienced in management and development of diverse teams
Works cooperatively with operations managers, technical staff and marketing managers on professional services-related efforts
Committed to quality, improvement and HDR values
An attitude and commitment to being an active participant of our employee-owned culture is a must
What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
Other Locations
United States-District of Columbia-Washington DC, United States-Virginia-Vienna, United States-Virginia-Roanoke, United States-Virginia-Virginia Beach, United States-Maryland-Fulton
Industry
Operational Leadership
Schedule
Full-time
Employee Status
Regular
BusinessClass: Marketing and Admin
Job Posting
At HDR, we are committed to the principles of employment equity.
We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
Ready to learn more? Let's work together to make great things possible.
We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.
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$61k-109k yearly est. 1d ago
25-6040: Service Delivery & Support Manager - DC Metro
Navitas Business Consulting Inc. 4.6
Service manager job in Washington, DC
Service Delivery & Support Manager
Clearance: Minimum Secret clearance with ability to obtain TS/SCI
Who We Are
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.
What We Do
At our very core, we're a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award‑winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting‑edge transformative solutions.
What You'll Do
The Service Delivery & Support Manager is responsible for overseeing the delivery of IT services across a cross‑functional environment, ensuring that operations meet performance, compliance, and customer satisfaction requirements. This role requires strong leadership to manageservice operations, coordinate teams, and implement continual improvements aligned with ITIL and DoD standards. The manager will work closely with program leadership and customers to ensure service excellence and operational effectiveness.
Responsibilities will include but are not limited to:
Manage and deliver IT service operations in a cross‑functional environment in alignment with contract requirements.
Oversee service delivery to ensure compliance with SLAs, KPIs, and performance objectives.
Lead teams to maintain high‑quality service support across enterprise environments.
Implement and track service operation improvements to enhance efficiency and effectiveness.
Ensure compliance with ITIL best practices, DoD frameworks, and program requirements.
Collaborate with stakeholders, including government customers, to resolve escalations and identify process improvements.
Provide reporting on operational performance, risks, and service delivery outcomes.
What You'll Need
Experience managing and delivering IT service operations in a cross‑functional environment
ITIL Certification
Must obtain at least one certification from IAM Level I or IAT Level I (CompTIA A+, CompTIA Network+, SSCP, CAP, GISF, GSLC, CompTIA Security+)
Set Yourself Apart With
Experience managing and delivering service operation improvements in functions and processes
Certified Cloud Security Professional (CCSP)
Equal Employer/Veterans/Disabled
Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.
Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran‑status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.
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$80k-114k yearly est. 5d ago
Operations Manager DC
Amico Lane 4.4
Service manager job in Washington, DC
We are searching for a full-time Condominium Operations Manager and join our close-knit team at Amico Lane, a fast-growing property management startup based in Washington D.C. Our company is looking to hire someone with a strategic mindset, a team-player, and who has a customer-first mentality.
Your primary responsibility will be to manage a portfolio of our condominium association clients. As the operations manager, you will prepare and set the budget, lead an annual meeting with the shareholders, and ensure the maintenance activities and projects around the property are completed timely and efficiently. You will have a team working closely together with you to accomplish the client's objectives, freeing up time for you to lead some of the larger maintenance projects and ensure quality control of clients' deliverables.
Since you are part of a growing company, you will occasionally wear multiple hats. This role is ideal for someone who wants to be part of a high-performing team who values community, loves learning about building maintenance/repair and managing complex projects, and enjoys proactively executing on multiple activities at any given moment to provide clients with peace of mind.
Who we are & Where we're going (with your help)
Amico Lane is on a mission to provide customer-focused property management support for condominium associations in the Washington, DC area. We believe in what we do and how we can serve our clients, and we need a natural project manager to support our clients as we continue to grow.
Amico Lane exists within the property management industry, but we are seeking to disrupt our space. We believe that there's a better way to serve condominium owners and board associations, and we are motivated to lean into innovation and change.
To serve our clients well, we need to successfully manage a large number of moving pieces and complicated processes for them. We are growing and excited about how our team will continue to expand!
Responsibilities:
Maintenance and Repair
Project manage a variety of maintenance activities, including routine maintenance, repairs, emergency response and very large projects
Track and report updates internally and externally to clients
Conduct on-site property inspections a few times per year
Problem solve maintenance issues and meet vendors on-site at the properties
Own SOPs for certain maintenance processes and innovate on them to create a better client experience
Property Enhancement
Provide recommendations to the Board regarding property improvements and necessary repairs including recommendations for establishing priorities among various projects to be done
Establish a project plan for large projects/capital improvements
Manage to project plan to ensure milestone deadlines are met and completed within budget
Condo Association Administration and Financial ManagementManage and onboard a portfolio of clients
Maintain meticulous records for each property in the portfolio
Prepare management reports for the Board of Directors including site inspection reports, monthly reports, budgetary details, and annual meeting materials
Prepare budgets for several real estate properties and present them to the board of directors
Lead the associations' annual meetings and help the teams make efficient decisions around their properties' maintenance needs
Ability to review, interpret and ensure compliance with condominium association documentation
Vendor Management
Liaise directly with vendor technicians
Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships
Facilitate competitive bidding for contracts as required by Association contracts
Required Skills & Experience:
5-10 years of relevant work experience
High School Diploma, GED or equivalent (College degree preferred)
Industry certification preferred (e.g., Certified Manager of Community Associations, Association Management Specialist)
The ability to work in DC
The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team
Top notch communication skills - both written and verbal
A track record of proven excellence in providing customer service
Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required
Spanish skills are a plus but not required
Proficient skills in Excel, PowerPoint, and Google Workspace Products
Able to work independently, anticipate problems, and implement effective solutions
Necessary Traits
You have a passion for problem solving maintenance problems and providing excellence in customer service
You take ownership and responsibility for your projects. You're committed to defending deadlines and have a sense of urgency to get to the finish line for our clients
You're GREAT at flexing when priorities shift and adapt your planned day to the shift to the client and business' needs
You are committed to following established Standard Operating Procedures and delivering high quality work
You thrive in a team environment. You know that others depend on your work and you depend on others. You love celebrating our successes.
You are comfortable meeting with clients and maintenance/repair contractors in person, being proactive in your communication with them, asking questions and negotiating when needed
You're GREAT at juggling several things at once and can keep yourself (and others) organized in a fast-paced environment
You are rock solid reliable
You consistently offer solutions and look for additional ways to support your team
You treat the business as if you owned it
You like building community, in particular in DC neighborhoods, and meeting new people
You have superb attention to detail and don't need reminders to complete assignments
What We Offer:
Healthcare benefits
Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success
Opportunities to grow in your career within the company without the need to manage owner/tenant relations
Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home
Extensive experience with the latest tech and software solutions in property management
Modern office space in the vibrant Dupont Circle neighborhood
Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)
$96k-139k yearly est. 5d ago
Dining Services General Manager - DC (Weekdays)
Lancer Hospitality 3.4
Service manager job in Washington, DC
A leading hospitality service provider is seeking an experienced general manager for their operations in Washington, DC. This role involves overseeing a boutique law firm's entire food service department, with responsibilities including budget management, staff supervision, and ensuring food and safety compliance. With a focus on communication and hospitality, the ideal candidate will possess strong financial management skills and a background in food service. The compensation is competitive, up to $100,000 annually, along with additional benefits.
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$100k yearly 4d ago
Division Manager
Vertex Integration Partners
Service manager job in Washington, DC
Vertex Integration Partners is partnered with a top tier national electrical contractor to identify a Division Manager to lead and scale operations in Northern Virginia, one of the most active data center markets in the world.
This is a senior leadership role with full ownership over people, projects, and performance in a high growth region.
Why this opportunity stands out
This is not a maintenance role. This is a build and lead opportunity. The incoming Division Manager will have real authority to shape strategy, grow market share, and build a high performing team within a well capitalized, nationally respected organization that is deeply entrenched in mission critical and data center construction.
If you are currently operating as a Senior Project Executive, Operations Manager, or Division level leader and want more influence, scale, and upside, this role offers that path.
Responsibilities
Lead all operational aspects of the division including project execution, staffing, safety, and financial performance
Oversee multiple large scale mission critical and data center projects simultaneously
Build, mentor, and retain Project Executives, Project Managers, Superintendents, and support staff
Drive client relationships with hyperscale, colocation, and mission critical customers
Partner with preconstruction and estimating teams to support pursuit strategy and backlog growth
Own division level P and L, forecasting, and operational metrics
Ensure safety, quality, and schedule excellence across all active projects
Ideal background
15 plus years of experience in electrical construction or mission critical construction
Proven leadership experience managing large teams and complex projects
Strong background in data centers, mission critical, and large scale commercial electrical work
Experience operating at the Project Executive, Operations Manager, or Division Manager level
Ability to lead in a fast paced, high accountability environment
Strong financial and operational acumen
Location
Northern Virginia
Local leadership presence expected
Relocation support available for the right candidate
Compensation and benefits
Highly competitive base salary
Performance based bonus structure
Long term incentive and ownership mindset culture
Comprehensive benefits package
Backing of a large, financially strong national contractor
Exact compensation will be commensurate with experience and scope of responsibility.
Why partner with Vertex
Vertex Integration Partners specializes exclusively in mission critical and data center leadership recruitment. We work closely with our clients and candidates to ensure long term alignment, not transactional placements. All inquiries are handled with strict confidentiality.
$73k-128k yearly est. 3d ago
Mid-Atlantic Service & Repair Sales Director
Thyssenkrupp Elevator 4.6
Service manager job in Alexandria, VA
A leading elevator solutions provider is looking for an Area Sales Director for the Mid-Atlantic Area. This role involves driving service and repair sales while fostering a culture of safety and compliance. The ideal candidate will enhance sales performance, mentor regional sales teams, and support business development efforts by engaging with key customers. If you have a strong sales background and a commitment to innovation, this opportunity is for you.
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$106k-169k yearly est. 5d ago
Technical Lead, Mainframe Managed Services
Ntech Workforce
Service manager job in Reston, VA
Terms of Employment
• W2 Contract-to-Permanent, 12 Months
• This position is primarily remote. Candidates must be comfortable working onsite from time to time in Reston, VA or Washington, DC. This would be highly infrequent.
• Candidates based in Maryland, Washington, DC, Virginia, or West Virginia are highly preferred. Candidates based in Pennsylvania, Delaware, New Jersey, New York, North Carolina, Florida, or Texas will be considered secondarily.
• Candidates must be comfortable conducting a final round, in-person interview in Reston, VA.
Overview & Responsibilities
Work with a leading health insurance organization as a Technical Lead, Mainframe ManagedServices. You will act as a vital technical conduit between internal application teams and an external managedservice provider (MSP), driving the modernization, security, and transformation of the z/OS mainframe platform. You will…
• Lead and participate in the analysis, design, and implementation of mainframe engineering activities.
• Provide technical instruction and guidance to a team of 10-15 senior system programmers at the ManagedService Provider (Ensono).
• Support internal application teams (20+ Cobol and Java developers) by building CICS regions, MQ environments, and supporting DB2.
• Oversee cyber security initiatives, including mainframe encryption (TLS/SSL) and TCP/IP connectivity.
• Manage technical efforts related to a major 2026 project to de-couple a Sysplex environment into a standalone infrastructure.
• Participate in troubleshooting and Root Cause Analysis (RCA) for complex system failures.
Required Qualifications
• 8+ years of experience as a Mainframe z/OS Systems Programmer.
• Minimum 5 years of experience in RACF Security Administration (this is a critical need).
• Strong hands-on experience with CICS TS and MQ Systems Programming.
• Proficiency in mainframe networking components: TCP/IP, VTAM, Policy Agent, and FTP.
• Experience working in a Sysplex environment.
• Strong leadership skills with the ability to manage technical tasks through a third-party vendor.
Preferred Qualifications
• Experience with IBM z16 hardware and Dell/EMC storage subsystems.
• Specific experience in de-coupling or breaking apart Sysplex environments.
• Prior experience in the Health Insurance industry, specifically with claims processing or enrollment systems.
• Knowledge of Pervasive Encryption and Ransomware solutioning for Mainframe.
• Familiarity with IBM RMM for tape management.
$70k-120k yearly est. 1d ago
General Manager Development Program
Mom's Organic Market 4.1
Service manager job in Arlington, VA
We are expanding and looking for people to join our team in the DMV area and beyond! As a General Manager, you will have the opportunity to work in stores across the DC, Northern Virginia and Maryland area. As a part of our General Manager Development Program, you will get the chance to:
Receive one-on-one mentorship from our team of experienced leaders
Gain professional and personal development through structured, high quality training and feedback
Make a positive impact on P&L management, metrics reporting… you get the idea
YOU
Act as if the universe is rigged in your favor
See new responsibilities as opportunities
Are happiest when busy
Figure out how to fix it, not who's to blame
See mistakes as opportunities to learn and grow
Enjoy spreading joy
WE
Care more about attitude and work ethic than your experience
Love to promote from within
Have dynamic and interesting coworkers and customers
Have faith in people's potential
Make friends at work
Take pride in all of our 5 star reviews
We look for people who have:
Passion for hiring and developing the best employees
A laser-like focus on the customer experience
A solution-oriented mindset
Enthusiasm for hands‑on leadership - our leaders are team players who jump in and assist when needed
A bachelor's degree and 2 years of grocery management experience OR at least 4 years of experience in a retail management role
The flexibility to start early shifts at 4am and finish late shifts at 11pm, including weekends
We offer a full range of benefits including:
Competitive pay
$80,000 to $100,000/year starting pay
$100,000 - $115,000/year base pay starting year 2 with an annual bonus opportunity up to $40,000
Exceptional, low cost, medical, dental, and vision plans
401k and 401k matching
30% employee discount
40 hour work week
Paid time off
Child and bonding leave and more!
It doesn't matter where you come from, how much schooling you have, or what industry you're currently in- if you have a track record of success, join us.
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$100k-115k yearly 5d ago
Multi-Unit Bakery GM: Lead Teams & Grow Sales
Fresh Baguette
Service manager job in Washington, DC
A leading bakery chain is seeking a dynamic Multi-Unit General Manager to oversee multiple bakery café locations in Washington DC, Maryland, and Virginia. This role emphasizes hands-on leadership, team development, and operational excellence. The ideal candidate has over 4 years of management experience in hospitality or food service, strong financial skills, and a passion for creating exceptional customer experiences. This full-time position offers a competitive salary and benefits, including paid time off and a 401(k).
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$62k-86k yearly est. 1d ago
General Manager
Brother's Mechanical Inc.
Service manager job in Lorton, VA
Brothers Mechanical Inc. is a North America-based, international mechanical services company and a leading HVAC contractor in diverse market segments. Our company has comprehensive services for both commercial and residential requirements.
We are looking for a General Manager responsible for all facets of the company with accountability for high levels of customer service, operational effectiveness, employee productivity, customer and employee retention and profitability, while maintaining a culture of safety.
Key Responsibilities
Operational Leadership
Provide executive oversight for all operational departments: construction, service, project management, estimating, prefabrication, safety, and field operations.
Establish and maintain operational policies, procedures, and best practices that ensure consistent performance across all projects and branches.
Lead the deployment and continuous improvement of operational systems, processes, and KPIs.
Project Delivery & Performance
Ensure projects are executed safely, on schedule, within budget, and to quality standards.
Monitor project performance, margin performance, labor productivity, and risk management practices.
Lead risk reviews, project kickoff processes, and regular project health assessments.
Oversee resource allocation, manpower planning, and coordination across project teams.
Field & Workforce Management
Develop strong relationships with field leadership (superintendents/foremen) to ensure engagement, communication, and accountability.
Oversee labor strategy, including workforce forecasting, productivity management, and craft training initiatives.
Support a strong partnership with union leadership (if applicable) or manage non-union workforce practices.
Safety & Quality
Champion a culture of safety and ensure strict adherence to all safety policies and regulatory requirements.
Oversee quality assurance programs and initiatives that reduce rework and enhance customer satisfaction.
Strategic Planning & Execution
Partner with the CEO to define short- and long-term operational strategies that support growth, margin improvement, and operational scalability.
Drive technology adoption to improve efficiency and project outcomes.
Lead continuous improvement initiatives and operational transformation efforts.
Financial & Business Management
Collaborate with the finance team to manage budgets, forecasts, job cost performance, overhead allocation, and operational financial reporting.
Track operational KPIs and develop dashboards for executive decision-making.
Identify opportunities for margin enhancement, cost control, and improved project forecasting accuracy.
Customer & Stakeholder Engagement
Maintain strong relationships with key customers, general contractors, vendors, and industry partners.
Participate in high-level client meetings, contract negotiations, and dispute resolution.
Represent the company in industry organizations, union meetings, and community relationships.
Leadership & Talent Development
Build, mentor, and retain high-performing operational teams.
Establish clear expectations, accountability structures, and performance management processes.
Promote a culture of collaboration, transparency, and operational discipline throughout the organization.
Qualifications
Bachelor's degree in Construction Management, Engineering, Business Administration, or related field; advanced degree preferred.
10-20+ years of experience in mechanical contracting or a similar construction discipline.
Demonstrated success in senior operational leadership roles (e.g., VP of Operations, Division Manager, Senior Project Executive).
Proven track record of managing large-scale mechanical projects and complex operational teams.
Strong financial acumen with deep understanding of job cost, earned value, labor productivity, and forecasting.
Expertise in mechanical systems (HVAC, plumbing, piping), project delivery methods, and construction best practices.
Bilingual (Spanish and English)
Exceptional communication, organizational, and decision-making skills.
Key Competencies
Strategic and operational leadership
Strong people leadership and talent development
Results-driven and highly accountable
Safety-first mindset
Ability to influence across all levels of the organization
High-level business acumen and problem-solving capability
Effective communication and conflict-resolution skills
Commitment to continuous improvement
Why Join Kelso Industries?
Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.
Here you will experience:
Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.
Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business
$50k-97k yearly est. 2d ago
Luxury Boutique General Manager - Lead Client Experiences
Leap Inc. 4.4
Service manager job in Washington, DC
A luxury accessories brand in Washington DC seeks an experienced General Manager to lead its new boutique. This role requires a passion for luxury retail and a proven track record in sales, team leadership, and client service excellence. You will oversee daily operations, ensure high standards, and cultivate customer relationships. The ideal candidate holds 5+ years of experience in luxury retail and excels at managing teams in a dynamic environment. Competitive salary and benefits included.
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$72k-142k yearly est. 4d ago
Store Manager
Guess?, Inc. 4.6
Service manager job in Woodbridge, VA
The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
Reports To: District Manager
Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates
Essential Functions
People Development
Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
Performance Management: Set annual goals, administer performance reviews, and develop all direct reports.
Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.
Customer Experience
Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
Drive Sales & Profitability
Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
Strategic Execution: Create and execute strategies to maximize store sales and control expenses.
Operational Effectiveness
Payroll Management: Meet all payroll expectations.
Loss Prevention: Control company assets by meeting all loss prevention measures.
Policy Compliance: Execute and comply with all company policies and procedures.
Additional Responsibilities
Decision Making: Use sound judgment when making decisions.
Communication: Maintain excellent communication skills.
Integrity & Respect: Act with integrity and respect.
Adaptability: Adapt to changes required by the business.
Multitasking: Ability to handle multiple tasks simultaneously.
Additional Duties: Assume and complete other duties as assigned by the supervisor.
Job Requirements
Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
Proficiency in personal computer use and detailed report analysis.
High school education or equivalent preferred.
Ability to perform heavy lifting in excess of 30 pounds.
Ability to stand for a minimum of eight hours during scheduled shifts.
$45k-84k yearly est. 2d ago
Store Manager - Georgetown
Alice and Olivia 4.2
Service manager job in Washington, DC
Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist's mentality. The Store Manager is responsible is responsible for driving the business forward by providing an exceptional customer experience and creating long‑lasting client relationships. The Store Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another and to create a legacy for themselves. This individual must oversee and manage the operations of the store to ensure they run smoothly--optimizing profitability and efficiency.
COMPETENCIES:
Customer focus
Drive for results
Team player
Time management
Personal credibility
Business acumen
Communication
Managerial courage
Managing performance
Motivating others
THE RESPONSIBILITIES:
Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
Establish a returning client business by developing and maintaining long lasting relationships
Actively outreach to client base to strengthen relationship via email, phone call and text messaging
Utilize company selling culture and training tools to meet and exceed KPI expectations
Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships
Provide in the moment feedback on the sales floor, with the goal of inspiring and developing the sales team
Maintain organization, upkeep, and cleanliness of both the front and back of house
Recruit, hire, onboard, and train all new hires
Participate across all arms of the business (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well‑rounded leader
Ensure the integrity of payroll and the payroll process
Actively support Diversity, Equity, and Inclusion initiatives
Ensure that the sales floor is maintained and beautifully reflects the brand
Cultivate an environment which promotes teamwork and comradery
Remain coachable and open to feedback to continuously develop in your role
Act as a leader in the district and as a partner to fellow Store Managers
REQUIREMENTS:
Previous management experience required
Previous sales experience required
Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
Continuous standing and walking; ability to move around all store areas and be accessible to customers
Ability to occasionally climb ladders as needed
Ability to work daily with telephone, POS and computer equipment
Ability to work a flexible schedule including days, nights, weekends, and holidays
SALARY/BENEFITS:
$90,000-$95,000/yr. plus monthly and seasonal bonuses
Seasonal clothing allowance
401(k) with a company match
Medical, dental, and vision
PTO, floating holidays, and bereavement
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$90k-95k yearly 5d ago
General Manager
Peachtree Group 4.7
Service manager job in Falls Church, VA
HOME2 - FALLS CHURCH 171 West Falls Station Blvd Falls Church, VA 22034, USA
You lead with empathy, effective communication, humility, innovation, and financial focus to manage all aspects of the hotel operations. As General Manager, you cultivate team synergy to deliver the ultimate guest experience.
You belong to a service culture where the regional team and company work for you.
Joining Peachtree Hospitality means you are eligible for quarterly bonuses, paid time off and receive vacation reimbursement for your R&R. Health Insurance (1 of the month following hire), 401(k) plus ER Match, EPA, cell phone reimbursement, hotel travel discounts and paid holidays.
Responsibilities
Provide leadership and strategic planning to all departments in support of our service culture to maximize operations and guest satisfaction.
Champion brand and company reputation to exceed performance standards.
Key contributor to financial forecasts and budgets.
Analyze monthly P&L statements in collaboration with regional accounting and operations teams.
Optimize revenues (room, F&B, etc.) to maximize profitability throughout the hotel.
Establish a supportive team environment by providing training & development, coaching & counseling, and mentorship.
Create an ambitious, fun, and loyal team, through effective retention techniques.
Swiftly recruit top talent through internal and external creativity.
Attend and contribute to weekly revenue meetings, hosted by the in-house regional revenue team.
Responsible for reporting as required by company, brand and/or other requests.
Be an active member within the local community, participating in external activities and events through volunteer work.
Manage all hotel specific accounting duties including payroll adhering to timeliness and accuracy.
Systems Proficiency: Profit Sword, Hotel Effectiveness, M3, and Hospitality PMS systems
Basic Qualifications
Current/prior hotel general manager experience and/or 3+ years hotel rooms/operations and/or sales leadership experience within major brands (Hilton, Marriott, Hyatt, etc.).
Ability to defuse distressed associates, guests resulting in the best outcome to the situation.
Ability to learn systems technology.
Displays a magnitude of professionalism, being your best-self.
Excellent written, verbal and presentation skills a must.
Hospitality certifications; CHA, CHRM, CHSP, a plus.
Peachtree Group is a privately held, fully integrated real estate investment management, lending and servicing platform. The company owns, operates, manages and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$55k-112k yearly est. 3d ago
Store Manager (E-bike Retail)
Whizz 3.7
Service manager job in Washington, DC
Store Manager
Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.
Salary: $70,000-$75,000 + performance-based bonuses
Key Responsibilities:
P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.
Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.
This is a full‑time, exempt leadership role. The Store Manager is accountable for overall store performance and outcomes, rather than a fixed number of working hours.
The role requires schedule flexibility and may involve extended working hours based on operational needs, including peak business periods, inventory counts, launches, and incident resolution. In practice, this role typically requires a time commitment of approximately 45-50 hours per week, depending on business demands
At least 2 years of managerial experience in retail, consumer services, fast‑paced operational environments.
Proven leadership and team development skills.
Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
Excellent communication, problem‑solving, and organizational skills.
Understanding of e‑bike mechanics or related technical experience (preferred).
Experience with ERP/CRM systems and reporting tools (preferred).
Spanish language skills are a plus, supporting a diverse customer base.
Training provided: We believe in empowering you to reach new heights.
Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
401(k) retirement plan: Invest in your future.
Performance‑based bonuses: Enjoy additional bonuses tied to your outstanding performance.
Opportunity to lead and shape the growth of a key store location.
Company E‑Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e‑bike for only $1/month.
Collaborative, innovative, and growth‑oriented environment.
Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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$70k-75k yearly 4d ago
Assistant Store Manager (Metropole)
TD Bank 4.5
Service manager job in Washington, DC
Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à l'utilisation des témoins.Avertissement : Pour les visiteurs de l'Union européenne et du Royaume-Uni, seuls les témoins strictement nécessaires sont utilisés sur ce site. Ces témoins sont nécessaires au bon fonctionnement du site Web et ne peuvent pas être désactivés. Ils sont généralement mis en place uniquement en réponse à des actions que vous effectuez et qui équivalent à une demande de services, comme configurer vos préférences en matière de confidentialité, ouvrir une session ou remplir des formulaires. Vous pouvez configurer votre navigateur pour qu'il bloque ces témoins; toutefois, certaines sections du site ne fonctionneront pas. Ces témoins n'enregistrent pas de renseignements personnels permettant l'identification.* Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals* Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines* Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity* Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations* Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience* Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment* Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution* Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations* Leads and coaches advisory team on advice giving strategies and overall product and services acumen* Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives* Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights* Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth* Actively participates in community events, promoting the TD Brand while servicing the needs of the community* Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization* Undergraduate degree or equivalent experience* 2+ years experience working with customers and or sales in any capacity or equivalent* Supervisory or leadership experience preferred* Demonstrated ability to provide Legendary Customer Service* Strong verbal and written communication skills* Sales and Operational Management skills* Ability to manage competing priorities* Previous consumer and residential lending experience preferred* Proficient in Microsoft Office* Knowledge of banking products and services preferred* Demonstrated organization, interpersonal, communication and decision-making skills* Shows proficiency with expense management* Notary License (Preferred)* Must maintain an active registration status with NMLS upon hire(Nationwide Mortgage Licensing System and Registry) to be able to engage in conversations with customers about loan products, facilitates the application intake* Creates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions* Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth* Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals* Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs* Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met* Acts as an escalation point for Customer problem resolution - identifies how to prevent the problem from happening and educates the Customer* Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality- Proactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements* Leads and drives operational compliance of all Store operations including teller and platform operations* Leads the team in completing day to day processes/transactions/activities and oversees completion and quality of work* Ensures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits* May perform daily store operation activities including account maintenance, wire transfers, store opening and closing, and cash management* Develops/leads Store in Operational Excellence plan* Vault Management, including Monthly Vault and drawer audits* Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store* Understands and applies operating policies and procedures* Supports the timely and accurate completion of business processes and procedures* Escalates non-standard or high-risk transactions/activities as necessary* Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations* Supports and participates in process improvement opportunities* Ensures necessary due diligence to support the accuracy of all Customer transactions/activities* Proficiency, understanding, compliance with of the Bank Code of Conduct* Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken* Leads, reinforces,
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$47k-61k yearly est. 2d ago
GM Development Program: Lead Stores & Grow Your Impact
Mom's Organic Market 4.1
Service manager job in Washington, DC
A leading organic grocery retailer in Washington, DC is seeking a General Manager to oversee operations and foster employee development. The role offers a competitive salary range of $80,000 to $100,000 per year and comprehensive benefits, including a 401k matching. Ideal candidates should possess leadership qualities and a passion for enhancing customer experience, along with relevant management experience.
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$80k-100k yearly 5d ago
E-Bike Store Manager: Growth, Leadership & Ops
Whizz 3.7
Service manager job in Washington, DC
A leading transportation solutions company is looking for a Store Manager in Washington, D.C. This full-time role includes overseeing store operations, leading a dynamic team, and driving sales to enhance customer experience. Candidates should have at least 2 years of managerial experience in retail and strong leadership skills. This position offers a salary between $70,000 and $75,000, plus performance-based bonuses, with opportunities for career growth in a collaborative environment.
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$70k-75k yearly 4d ago
Luxury Boutique General Manager - Lead Client Experiences
Leap, Inc. 4.4
Service manager job in Washington, DC
A luxury retail company seeking a General Manager to lead its boutique in Georgetown. The ideal candidate will have over 5 years of experience in luxury retail and a strong focus on personalized client experiences. Responsibilities include managing store operations, inspiring a high-performing team, and driving sales growth through community engagement. This dynamic role offers a competitive salary ranging from $75,000 to $85,000 annually with additional benefits such as unlimited PTO and healthcare.
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How much does a service manager earn in Fredericksburg, VA?
The average service manager in Fredericksburg, VA earns between $47,000 and $121,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Fredericksburg, VA
$75,000
What are the biggest employers of Service Managers in Fredericksburg, VA?
The biggest employers of Service Managers in Fredericksburg, VA are: