Retail Operations Manager
Service manager job in Grandville, MI
Quick Service Food Manager - Subway, Tim Horton's, Little Caesars' Reports to: District Manager Positions Supervised: Sandwich Artist's, Baristas, Bakers, Pizza Makers Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures.
Tasks & Responsibilities:
Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
Implements strategies to meet store goals and objectives
Recruits, develops, and motivates store employees to exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Establishing a strong customer service/selling culture to maximize sales
Ordering, bank deposits, and booking.
Marketing within your community to increase market share and store revenues
Resolving customer complaints for increased customer satisfaction
Controlling labor hours, cash, store audits, and shrinkage
Help maintain a safe, neat and clean store environment for our customers and employees
Ensure that all safety policies are followed
Other duties as assigned
Requirements
Pre-requisites:
A minimum of two years management experience in industries such as hospitality, financial services, retail and restaurant
High School graduate or equivalent with a college diploma preferred
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
Excellent verbal and written communication, and presentation skills
Ability to problem solve and work with minimal supervision
High-energy, collaborative management experience
Professional appearance and demeanor
Working Conditions and Physical Requirements:
Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.
Must have the ability to work a minimum of 45 to 60 hours a week.
Must have reliable transportation and the ability to be on call 24 hours a day.
Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits:
Eligible 1st of the month, following 60 days from the date of promotion
Low deductible Insurance
With FSA
Short Term Disability
Paid Life Insurance
Can buy extra coverage for self, spouse and children
Dental
Vision
401K with Match after 1 year
Plant Manager
Service manager job in Ravenna, MI
This position is responsible for the overall management, direction, coordination and profitability of manufacturing operations. Leads and develops functional department managers including product/process engineering, scheduling, maintenance, melt, mold and processing. Ensures plants' safety, quality, productivity, and financial requirements are attained. Develops, approves, and ensures compliance with plants' operating and capital budgets. Lead cost reduction and quality improvement initiatives. Interacts with all levels of the organization, including external suppliers and customers. Leads, drives, and supports cost and efficiency improvements, and drives the continuous improvement efforts.
Principle Duties and Responsibilities:
Demonstrates skills in the following areas: Critical decision-making, participative management, project management, quality management, and financial planning.
Must be able to interpret financial statements and make needed operational changes to drive positive and sustainable results.
Must have strong managerial, leadership, and organizational skills.
Knowledge of PC's, Windows applications, and B & L program.
Must have strong negotiating skills.
Must have strong skill set related to customer communication and relationship building.
Must have strong presentation skills and dynamic personality.
Demonstrates strategic thinking and planning ability, knowledge and experience in development of long range business plans.
Demonstrates the ability to interpret data and knowledge of plant functional areas.
Exceptional written and verbal communication skills required.
Excellent interpersonal skills and the ability to interface with employees, customers, suppliers, and support functions within the Company and members of the community required.
Lean Manufacture and Six Sigma experience preferred.
DuPont STOP experience / formal safety program knowledge is preferred.
Automotive supplier experience and knowledge of the APQP process required.
Must possess a proven track record of strong performance related to plant safety, quality, productivity, and financial requirements.
Requires direct experience related to Quality Management, Purchasing, Product Management, and Plant Management / Operations.
Education and Experience Requirements:
BS in Business or Engineering
5+ years of previous Plant Management experience with P&L responsibility and positive performance
Previous Foundry manufacturing experience
Harvest/Slaughter Operations Manager
Service manager job in Kalamazoo, MI
Large meat processing company is seeking a Harvest/Slaughter Operations Manager. Position will oversee 3 superintendents and 9 supervisors in a 24/7 operation.
Requirements:
7+ plus years beef slaughter/harvest experience
1+ years at operations manager level
Stable work history with track record of success
Experience managing large scale operations
Company will provide a relocation package.
Service Department Project Manager
Service manager job in South Haven, MI
Riveer is seeking a Service Department Project Manager to coordinate, plan, and oversee all service-related projects from installation, scheduled maintenance, repairs, training, and field support. This role ensures projects are scoped correctly, scheduled efficiently, executed safely, and completed on time.
This is a hands-on project management role; the ideal candidate is a proven service leader with experience in a technical, manufacturing, or industrial environment who combines operational expertise with strategic vision.
Key Responsibilities
Lead, mentor, and develop a team of service technicians.
Define and execute strategies to enhance customer satisfaction, streamline service operations, and optimize team performance.
Track project progress, risks, and deliverables, adjust plans proactively based on changing requirements.
Establish and monitor key service metrics (response times, resolution rates, first-time-fix rates, etc.), reporting regularly to leadership.
Serve as the primary escalation point for customer service inquiries, ensuring issues are resolved quickly and effectively.
Build and maintain strong relationships with customers across a variety of industries.
Oversee scheduling of service technicians for domestic and international installations, maintenance, and repairs.
Ensure accuracy and compliance with customer records, documentation, warranty claims, and service reporting.
Work cross-functionally with engineering, sales, and production teams to resolve technical issues and improve system performance.
Implement process improvements that reduce downtime, improve service responsiveness, and increase overall efficiency.
Qualifications
7+ years in a customer service, technical support, or service management role, ideally in a technical, manufacturing, or industrial setting.
5+ years of progressive leadership with responsibility for hiring, coaching, and building teams.
Strong track record of building and leading service teams that deliver measurable improvements in customer satisfaction and operational efficiency.
Demonstrated success in scaling or transforming a service department.
Proficiency in Microsoft Office (Excel, Word, etc.)
Experience with ERP (Epicor strongly preferred) and CRM platforms.
Strong technical aptitude with the ability to interpret complex documentation and communicate solutions clearly.
Excellent organizational, problem-solving, and communication skills with the ability to manage competing priorities.
What We Offer
Competitive salary, paid weekly
Medical, dental, and vision insurance, Riveer pays 75% of premium
Simple IRA with company match
Paid time off and holidays
Free lunch provided every Thursday
This job description contains information about the key responsibilities of this position. It is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions. Responsibilities are subject to change.
Riveer does not discriminate based on gender/sex, race, religion, height, weight, color, age, national origin, disability, or any other status covered by federal, state, or local law allowed.
Riveer is an Equal Opportunity Employer.
Retail District Manager
Service manager job in Grand Rapids, MI
Rally House is a specialty retail store that carries all things local! We are looking for people who are enjoy working for a growing organization, as we currently operate 180+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, and the opportunity to travel and receive continued development opportunities as a leader of our store management teams. We don't just provide jobs, we provide careers. Apply today and be part of our growth!
Job Description
Lead Leaders. Unite Markets. Celebrate Hometown Connections. Drive the Brand. Lead the Market. Build the Culture. Drive the Brand.
Rally House is looking for a District Manager who's ready to lead multiple stores, coach and develop strong teams, and bring the Rally House experience to life across an entire market.
As District Manager, you'll oversee store performance, customer experience, visual presentation, and operational excellence across your assigned territory. You'll be the go-to leader for Store Managers - mentoring, motivating, and helping them grow their teams and hit their goals.
You'll drive strategy and execution of company initiatives while ensuring every location reflects our energy and values - delivering a consistent guest experience fueled by an outrageous selection of local and team apparel and gifts. You'll monitor KPIs, control expenses, and uphold brand standards - all while developing a strong leadership pipeline and supporting long-term market growth.
This is a multi - unit leadership role for results-driven operators who know how to lead through others, build culture at scale, and help every store celebrate hometown connections while growing the Rally House brand.
Responsibilities
Financial: Drive and maximize the customer experience to achieve goals; Control labor within guidelines by approving all weekly schedules; Drive corporate initiatives with a focus on goal attainment and expense control; Analyzes financial data to build on strengths, support weak areas and note any unusual occurrences; Train Store Managers in recognizing and influencing their business by understanding reports and acting on the knowledge.
Leadership: Conducts store visits to ensure compliance, train, and provide feedback on the customer experience and store operations; Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills; Motivate leaders and associates to achieve their maximum potential; Communicate both verbally and in writing with all associates, peers, supervisors, and corporate office; Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met; Communicate in a clear, positive and professional manner designed to educate, inspire, motivate and direct behavior of all store level personnel; Drives the implementation of company programs by motivating and supporting the store management team within the district to develop and implement action plans to exceed the customer experience, meet operational and organizational objectives; Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to act and achieve goals.
Management: Demonstrate ability to plan and prioritize company objectives and properly manage time to ensure all are achieved; Effectively organize resources and communications to maximize personal and district performance; Supervise Store Managers through planning, assigning, and directing their overall functions.
Visual Presentation: Supervise stores to ensure company standards for visual presentation, signage, cleanliness, and organization are maintained; Responsible for the overall leadership, visual merchandising and display presentation, fixture layout, and visual operation within an assigned district; Conduct store visits to drive a consistent execution among stores and ensure that directives are read/interpreted in a consistent manner; utilize store visit guides to provide feedback on overall store experience.
Store Operations: Communicate consistently with store personnel to ensure understanding and compliance with all policies, procedures and best practices; Ensures scheduling of the store is complete to company standards in order to deliver the customer experience and complete all operational tasks.
Employee Relations: Attracts, recruits, and retains talent leaders and associates who are customer-focused and demonstrate the ability to deliver an excellent customer experience; Developing a succession plan within the district to prepare for talent needs while minimizing turnover; Utilize company training tools to fully develop potential and bench strength at all levels; Train leaders and store associates on standard operating procedures; Administer the progressive steps of discipline to include verbal and written warnings; Interact regularly with all levels of store staff to gain insight on store morale and to gain suggestions from the store level on operational efficiencies and customer experience.
Event Venue Management (For districts in which it pertains): Fosters relationships with critical stakeholders connected to the School and is a liaison for partners associated with them.; Provide oversight and leadership related to inventory control, personnel, merchandising, etc.; Must actively participate in key campus or stadium events and activities.; Communicate weekly and partner with Rally House corporate departments to assess and make recommendations in all business areas.; Looks for innovative ways to continue to enhance the in-venue event retail experience.
Personal Characteristics: Show initiative to assume additional responsibilities; Demonstrate ability to adapt to changes in direction and priority; Exemplify a "Whatever It Takes!" spirit.
Travel and work full shifts in stores within a given geographic area; Ability and willingness to travel overnight as needed; Ability to work weekends, nights, holidays, varying days and hours, based on business needs.
Skills And Knowledge
Ability to adapt to change and assume added responsibilities, Ability to multi-task and balance multiple priorities., Aptitude for interpreting retail data and applying solutions as problems arise, Excellent organization skills with the ability to plan and execute tasks efficiently, Excellent verbal and written communication skills, Proactive and creative problem-solving ability., Proficient computer skills in Microsoft Word, Excel, and Outlook, Proven track record of delivering an exceptional customer experience, deliver results while controlling shrink and payroll., Strong merchandising and visual skills., Strong networking, recruiting, training, visual merchandising and operational skills.
Qualifications
Minimum of 3-5 years Store Management experience required; minimum of 1 - 2 years multi-store management experience preferred with a focus on the customer experience, knowledge in fashion apparel, and with proven results; College degree preferred.
Ability to travel up to 2-weeks at a time during events.
Required to stand and walk; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms; differentiate colors. Regularly required to stoop, kneel, bend, crouch and lift up to 50 pounds. The position also requires the ability to work in, on, around, over and under fixed equipment and ladders.
Director of Estate Planning Tax Services
Service manager job in Grand Rapids, MI
Varnum LLP is seeking an experienced Certified Public Accountant (CPA) specializing in Estate and Gift Tax and Fiduciary Income Tax. As a key member of our estate planning and tax teams, you will play a critical role in providing expert counsel on estate and gift tax matters to our clientele. You will also work closely with our clients in preparing fiduciary income tax returns for trusts and estates. This is a unique opportunity to work in our Grand Rapids or Birmingham office alongside a group of talented professionals and make a meaningful impact in the lives of our clients. Responsibilities:
Collaborate with clients and attorneys to formulate estate and gift tax strategies.
Prepare and review complex estate, gift, and fiduciary income tax returns, ensuring accuracy and compliance with all regulations and guidelines.
Conduct tax research and analysis to identify potential tax-saving opportunities and mitigate potential risks.
Assess and evaluate clients' financial information, including individual and trust income tax returns, financial statements, and various investment portfolios.
Advise clients on the tax implications associated with wealth transfer and succession planning.
Stay up to date on the latest changes and best practices in estate and gift tax laws and regulations.
Provide innovative solutions to clients' tax-related challenges, helping them optimize their financial goals.
Maintain strong relationships with clients, leveraging excellent communication skills to clearly explain complex tax concepts and strategies.
Qualifications:
CPA accreditation is required.
At least 5 years of experience in estate and gift tax planning, preferably in a law firm or CPA firm setting.
In-depth knowledge of estate, gift and fiduciary income tax laws.
706, 709, and 1041 tax preparation experience.
Proficiency in tax research software.
Strong skills and experience with MS Excel.
Strong analytical and problem-solving abilities, with the capability to identify potential tax issues and offer practical solutions.
Excellent attention to detail, ensuring accuracy and compliance with regulatory requirements.
Demonstrated ability to work collaboratively within a team environment, supporting attorneys and colleagues with tax expertise.
Exceptional communication and interpersonal skills, allowing for effective interaction with clients and colleagues.
Job ID: 184
Customer Service Manager
Service manager job in Ada, MI
The Customer Service Manager should be a highly motivated, high-energy individual with a strong desire to succeed and mentor our front-line bankers who can drive excellent customer service and operational performance while adhering to group policies and procedures. The Customer Service Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting service customers after their visit to monitor quality control and satisfaction. These functions range from hard to complex in nature. The Customer Service Manager will refer customers for products and services uncovered during interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
Essential Functions
Leadership
Overall branch oversight for, service and operations and performance of Teller and Relationship banker staff. Will lead these efforts either independently or with the assistance of an Assistant Branch Manager or Branch Manager.
Lead team to provide excellent customer service with the ability to effectively resolve customer issues.
Responsible for sourcing, developing, coaching and leading a team that reinforces Union Banks core values, business objectives and employee performance standards.
Demonstrates and maintains a working knowledge of Union Bank's products, services, processes, and internal resources to stay informed, guide and lead the team.
Drive team's performance and lead by example in the following areas; Customer Service, Sales & Referrals, Operational Excellence.
Customer Service & Transactions
Promote good customer experiences by consistently providing best in class customer satisfaction.
Have a developed rapport with the customer base and have knowledge of account ownership.
Process a variety of transactions: including but not limited to check cashing, deposits, withdrawals, and payments.
Count, prove, and package currency and coin.
Redeem US Savings Bonds.
Assist in night depository functions.
Assist customers with safe deposit box access in accordance with bank policies and procedures.
Operating TCR machines where applicable including balancing the TCR drawer at the end of the day.
Funding and sales of pre-paid Visa Cards.
Process various transactions related to CDs.
Perform a variety of customer service transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms/documents as needed.
Serve as ATM and/or Vault teller as assigned.
Act as a mentor to new employees
Issue instant issue debit cards where applicable.
Other duties as assigned from time to time by the Branch Manager.
Cash Handling & Operational Excellence
Responsible for knowing and adhering to appropriate security and emergency procedures.
Keep customer information in a secured area at all times while maintaining an organized work station.
Maintain knowledge of the bank's policies and procedures.
Cash checks following proper bank procedures, making sure funds are available and collected.
Maintain balancing record that is in line with policy and have the ability to find and correct outages and enlist help as appropriate.
Assist in the opening and closing of the branch.
Perform ongoing maintenance of scanners, validators, coin counters, TCR etc.
Help coordinate branch document retention and destruction in accordance with the bank's policies and procedures.
Sales & Referrals
Consistently meet or exceed sales referrals, as set by management. Proactively work to deepen both new and existing customer relationships through cross-sell opportunities.
Engage in consultative discussions with customers through the new account opening process to understand their financial picture and recommend products and services that best align with meeting their needs.
Lead branch huddles and participate in applicable sales meetings and staff meetings.
Maintain a thorough understanding of all Retail products and services offered.
Initiate conversations to uncover customer needs and effectively refer customer to line of business partners (Mortgage, Commercial, TM, etc.) for the selling of banks products and services.
Have a good understanding of the bank's IRA (Traditional & Roth) and HSA offerings, including tax benefits, contributions and distributions.
Have a good understanding of the bank's lending products.
Other Functions
Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.
Familiar with and abides by all bank regulations
Other duties as assigned by Senior Management.
Working Conditions of the Job
Stationed in a branch within the teller area 95% of working time.
Ability to travel to work at different branches with short notice or as scheduled.
No particular hazards on the job.
Ability to stand for long periods of time, stoop, bend, twist and lift up to 50 pounds occasionally.
Requirements
Job Qualifications
Successful completion of the Customer Service Career Path.
Good interpersonal skills including listening, verbal and written communication between coworkers and customers.
Exemplary customer service skills.
Ability to follow directions and be attentive to details and accuracy.
Ability to retain confidential information.
Exemplify professional appearance guidelines as stated within the company policies.
Professional phone etiquette required for both internal and external communication.
Education & Work Experience
High school diploma or equivalent.
Prior cash handling and customer service experience required.
Prior management experience preferred.
3+ years banking experience preferred.
EEO Statement
Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. This does not list all of the duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.
Service Director
Service manager job in Grand Rapids, MI
At Betten Baker, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and
customer satisfaction, all while driving additional gross profit, your next job awaits!
What the right candidate brings to the table:
You've done this job before. You have the playbook and you know how to execute.
You have turned an average service department into a best-in-class money maker.
You are not the person needing the training, you are the person doing the training.
You know how to recruit, staff and motivate every person in the department.
Job Responsibilities:
Coaching and Leadership
Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
Pushes accountability through all levels of the department; addresses under-performers with urgency.
Knows the developmental needs of team members; makes training a priority.
Is always recruiting, attracting top talent to the dealership.
Supports fellow managers with solutions that benefit the entire dealership.
Customer Satisfaction
Expects to lead in CSI performance and instills the same expectation in every team member.
Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
Uses customer feedback to identify deficiencies and implement corrective actions. Operational Excellence
Operational Excellence
Builds the optimal shop structure and work distribution processes for maximizing Technician productivity.
Develops and trains Advisors to achieve the very best RO Quantity and Quality.
Designs and implements processes that are clear, sustainable and drive the desired outcomes.
Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
Ensures the department and personnel remain compliant with company, factory and government policy and regulations.
Skills & Qualifications:
10 years of experience in the retail automotive service and parts business
5 years of experience as a Service Manager/Director.
Experience with the CDK dealer management system is a bonus.
A current valid driver's license and insurability rating is required
High School Diploma or equivalent; College degree is preferred.
Benefits Include:
Company vehicle
Health, dental, life and vision insurance
401(k)
Paid Time-Off
Continued professional development
Auto-ApplySupervisor, Customer Services
Service manager job in Grand Rapids, MI
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Supports the Manager in meeting operational performance targets and monitoring the station operation budget
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
Reviews and standardizes procedures to improve efficiency within the operation
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
Investigates and resolves customer service issues as well as operation issues
Participates on operational conference calls, station audits and prepares various reports
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
Maintains records such as time and attendance, personnel files and performance
Will provide guidance to the team on performance issues as well as coach and counsel employees.
As necessary, the Supervisor will work in the operation during peak or irregular periods
Qualifications
Who are we looking for?
Requirements:
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
Minimum Age: 18
High school diploma or GED equivalent
College coursework or college degree desirable
Valid state driver's license
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
Proven leadership and analytical skills
Ability to effectively and efficiently manage multiple and often competing priorities
Demonstrated ability to communicate verbally and in writing
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
Previous working experience in a team lead, supervisory or managerial role preferred
Minimum one year customer service experience preferred
Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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Auto-ApplySupervisor, Field Service
Service manager job in Greenville, MI
Greenville, MI
Are you a problem-solver with a knack for efficiency? At Point Broadband, we're looking for a dedicated Field Service Supervisor to help streamline our processes and ensure everything runs smoothly behind the scenes. At Point Broadband, we are proud to provide exceptional broadband services to rural communities and small towns. If you're detail-oriented, proactive and ready to make an impact in the fast-paced world of broadband, bring your skills to a team that's shaping the future of connectivity!
Summary:
This position oversees and manages the daily operations of field service teams, ensuring efficient delivery of services to customers. This role involves coordinating technician schedules, ensuring the timely and accurate installation, maintenance, and repair of telecommunications equipment, and ensuring compliance with safety and regulatory standards. The supervisor also works to resolve operational issues, maintain customer satisfaction, and track performance metrics, while fostering team development and training. Effective communication with customers, management, and vendors is essential for successful service delivery and problem resolution.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Supervise installation/repair Customer Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI's) including quality, customer service, safety, work-order completion and closeout, and productivity requirements.
Assist in training Customer Service Technicians on fiber-based and fixed wireless broadband services.
Assist in the development of technicians and keeps abreast of the most current technology in the broadband industry.
Schedule technicians so coverage is at a maximum during peak hours to maintain prompt service.
Maintain compliance with industry standards such as NJUNS, 811, etc.
Assure that any errors in installation or service are promptly resolved.
Maintain accurate time and attendance reporting.
Assist in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance.
Effectively communicate with customers, management, employees and installation and service partners (contractors).
Assist in the development and management of the department's operating budget in accordance with corporate guidelines.
Assist in the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administer discipline consistent with corporate polices.
Work with managers, supervisors and employees to promote a positive attitude and good employee morale.
Maintain a professional appearance and appropriate behavior at all times.
Maintain good attendance.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED required.
Three to four years of experience and related associate's degree, or equivalent combination of experience, training, and education.
Experience must include;
Fiber splicing and fiber restoration and/or fixed wireless broadband experience.
Supervisory or management experience preferred.
Computer Skills
Word processing, spreadsheets, Internet software, email, database software
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to talk, hear, and communicate effectively.
Ability to work while standing most of the time.
Ability to walk or work over all types of terrain, in all types of weather.
Ability to carry tools and equipment including gaffs, ladders, and tool belts.
Ability to work in tight spaces while bending, twisting and reaching.
Ability to climb poles using gaffs hooks and climbing belts.
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between assorted sizes and colors of wires.
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools.
Ability to work with small components.
Ability to use close vision, peripheral vision and adjust focus.
Ability to work in poorly vented areas such as attics, in extreme temperatures.
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
Ability to lift up to 90 pounds.
Physically able to operate computer equipment and test equipment.
Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions.
Ability to work safely near power lines and electrical equipment.
Ability to drive Company vehicles in a safe manner.
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.
Benefits:
Medical (3 plans to choose from), Dental and Vision
Short Term Disability
Flexible Spending Accounts
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Uniform/Boot allowance *Applicable by Position*
Cell Phone Allowance *Applicable by Position*
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*
Customer Service Manager
Service manager job in Kalamazoo, MI
ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.
Job Description
Our Support. Your Success.
Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action!
Our strong industry position creates a stable workplace where you can feel secure in your success.
Benefits
As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed!
We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy!
Paid training
Base pay plus commissions and bonuses
Travel opportunities
Health benefits at management
Additional cash rewards
Job Responsibilities
You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team.
Other responsibilities of the Management Trainee position include:
Greeting and assisting customers ascertaining with their wants and needs
Answering customer questions and inquiries regarding products and services
Seeking out information and knowledge regarding new products
Setting and achieving personal goals
Presenting pricing, preparing contracts and processing transactions
Placing orders and locating stock
Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security
Participating in merchandising and product displays
Qualifications
Job Requirements
As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customer service. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customer service, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed!
Other requirements of the Management Trainee role include:
Experience as an Associate or Consultant in a sales or customer service environment
Enthusiasm for a career as a Manager
Must be coachable and hard-working
Desire to set and exceed goals
Ability to grasp new concepts and learn new skills
Ability to perform well while being a team player
Comfortable working with clientele and ability to provide excellent customer service
Willing to work non-traditional business hours including nights, weekends and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representive
Service manager job in Holland, MI
The Express Interior Cleaning service (located at 187 N. River Ave, Holland MI 49424) is made for our guests' convenience. Our guests will get to enjoy 10 minutes to themselves while we clean the inside of their vehicle. The hours of operation for this location are 7 am to 7 pm.
Job Description:
Efficiently vacuum vehicle interiors, including carpets, upholstery, and floor mats.
Dust and wipe down all interior surfaces, including the dashboard, console, doors, and windows.
Clean all glass surfaces to ensure a streak-free finish.
Remove trash and debris from the vehicle's interior.
Qualifications:
Attention to detail and the ability to maintain high cleanliness standards.
Ability to work in a Team setting and be a Team player.
Physical fitness and stamina to perform repetitive cleaning tasks and work in a controlled climate
Ability to perform and follow procedures with extensive attention to detail.
Incentives of the Position:
*Attendance Incentives ($2.00 EXTRA per hour for being on time and not calling off of work),
*Free Car Washes for Full Time and Part Time Team Members!
*$25.00 Gift Card for Part-Time Team Member per month
*$50.00 Gift Card for Full Time Team Member per month
As an Interior Cleaning Car Wash Attendant, you will play a crucial role in ensuring the cleanliness and overall quality of vehicles' interiors. Your primary responsibilities will include performing interior cleaning services and providing excellent guest service to enhance the car wash experience for our guests. Join our Amazing TEAM!
Tax Senior, Core Tax Services
Service manager job in Grand Rapids, MI
The Tax Senior, Core Tax Services is responsible for utilizing research skills, applying tax foundational knowledge to understand potential tax issues, gathering client information necessary for filing, participating in tax planning, recognizing and communicating potential risks, preparing tax accrual workpapers, and working with tax software applications to complete tax returns for review. In this role, the Tax Senior, Core Tax Services may be charged with supervising and reviewing the work of Core Tax Services Associates.
Job Duties:
Tax Compliance
Ensures both that (a) clients comply with all applicable authorities, while at the same time minimizing their tax and reporting burdens, and (b) self and client service teams comply with all Firm policies, standards, and the BDO Tax Quality Manual (“TQM”).
Manages projects by planning the tax process and the procedures to be performed with quality;
Answers preparer questions, and coordinates engagement from onset by communicating expectations and procedures with preparers;
Conducts detailed reviews on all returns and appropriate review notes for preparers; raises potential tax issues;
Meets internal deadlines to match the client expectations for timely delivery of service;
Identifies book-to-tax differences.
Research
Identifies when research is needed; clearly and concisely frames issues to be researched; and clearly and concisely reports the analysis.
Applies most Firm and professional standards for preparation of WTA and tax returns.
ASC 740 (FAS 109 and FIN 48) Tax Accruals
Correctly and proactively applies Firm policies, standards, and the BDO Tax Quality Manual (TQM) regarding FAS 109 and FIN 48.
Prepares provision workpapers and discusses with the appropriate team members;
Identify and discuss uncertain positions with team members;
Review & prepare footnote disclosures in compliance with 740-10-55.
Tax Consulting
Assists with developing, recommending, and implementing efficient and effective methods to maximize client benefits, especially by decreasing clients' current and future taxes.
Identifies consulting opportunities to reduce client's tax liability;
Provides efficient and effective support for client consulting projects;
Gathers relevant information for controversy work, efficiently and effectively;
Documents all significant tax positions, clearly, correctly, and in accordance with Firm and office policies (by creating memorandums to the files - Tax issues Memos) and ensures that proper documentation is archived to GoFileRoom.
Strategy Development
Introduces and develops new or improved ideas to improve the position of clients, the Firm, or Firm personnel, e.g., by reducing taxes or expenses or providing non-tax benefits.
May be required to prepare studies of tax implications and offers clients alternative courses of action.
Other duties as required
Supervisory Responsibilities:
May supervise and manage the day-to-day work assignments of Core Tax Services Associates
Provides verbal and written performance feedback to Core Tax Associates, as necessary
Acts as mentor to Core Tax Services Associates
Qualifications, Knowledge, Skills and Abilities:
Education:
Bachelors degree in Accounting, Finance, Economics or Statistics required OR Bachelor's degree in other focus area and CPA certification required
Masters in Accountancy or Taxation preferred
Experience:
Two (2) or more years of prior relevant tax experience and/or public accounting, private industry accounting or consulting/professional services experience preferred
Industry expertise in one or more tax specialty preferred
Prior basic supervisory experience preferred
License/Certifications:
CPA certification, Attorney (admitted to practice in a U.S. jurisdiction), or Internal Revenue Service Enrolled Agent (“EA”) (or the equivalent of one of these designations) preferred
Possession of other professional degrees or certifications applicable to role preferred
Software:
Proficient with the Microsoft Office Suite preferred
Experience with tax research databases and tax compliance process software preferred
Language:
N/A
Other Knowledge, Skills & Abilities:
Solid verbal and written communication skills
Able to follow instructions as directed by members of Tax Team
Able to prepare simple tax returns
Takes appropriate actions without being asked
Seeks advice of appropriate superiors regarding issues, problems related to compliance
Ability to effectively delegate work as needed
Trains other team members
Strong analytical, research and critical thinking skills
Able to work well in a team environment
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
California Range: $84,000 - $110,000
Colorado Range: $80,000 - $85,000
Illinois Range: $80,000 - $93,000
Maryland Range: $90,000 - $94,000
Minnesota Range: $75,000 - $84,000
Massachusetts Range: $85,000 - $95,000
New Jersey Range: $82,000 - $112,000
NYC/Long Island/Westchester Range: $100,000 - $118,000
Washington Range: $81,900 - $91,400
Washington DC Range: $93,000 - $98,000
Auto-ApplyAssociate District Manager
Service manager job in Grand Rapids, MI
ADP is hiring a Sales Representative, Small Business Services.
Are you ready to build a rewarding future? Uncapped commissions, lavish incentive trips, and career advancement are some of the ways.
Do you want to join a Fortune 250 company with industry-leading sales training and the latest sales technology to help you achieve success
?
Are you looking to join a fast-paced, inclusive environment with a culture of collaboration and belonging?
If so, this may be the opportunity you've been searching for. Read on and decide for yourself.
In this role, you will work within a defined geographic territory that targets clients and prospects with 1-49 employees. You will identify and sign new clients for payroll, tax, human resources, benefits, and more and sell additional solutions to existing clients. Daily, you will cultivate relationships, set appointments, gather leads from established business partners, assess client or prospect needs to present the best ADP solutions, and spend your time in the field closing business. Don't worry if you have no prior sales experience; we are known for our high-quality sales training and will teach you how to use the latest sales technology to set you up for success.
Integrity, resilience, positivity, and a refuse to lose attitude are must-haves in this job. As with any role in sales, you will experience ebbs and flows. However, challenges should ignite your determination and invigorate you to thrive, not weigh you down. In return, you'll be rewarded with uncapped commissions, incentive trips, and opportunities to advance your career in a fun and friendly environment -- all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected tech company.
Ready to #MakeYourMark? Apply now!
To learn more about Sales at ADP, watch here: *******************************
What you'll do:
Responsibilities
Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals.
Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business.
Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here.
Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards.
TO SUCCEED IN THIS ROLE:
Required Qualifications
Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call without fear of rejection, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone.
Agile Solution Seeker. You're a problem solver who can find an answer, or a solution, even in times of fast-paced change.
Continuous Learner. You're always learning, growing, and questioning how things were done in the past to make them even better.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
One to two years of prior work experience or internships in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry, OR
Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
District Manager
Service manager job in Grand Rapids, MI
We're at it again! As we continue growing, Pita Way is looking for top performers to join our team. Can you teach, coach, train, and develop in difficult hiring climates? Can you inspire and motivate the people around you to become the best they can possibly be? If you answered yes; we have an opportunity for you. Pita Way is a people business first, and we just so happen to make delicious mediterranean food. Pita Way offers a space for creativity to thrive. We believe in being different, and using our core values of empathy, dedication, integrity, enthusiasm and ambition to shape the fast casual industry. Apply today and be a part of something delicious, something fresh, something BIG.
Focus of this position will include but not be limited to the following:
Build and develop top performers
Responsible for all KPI's within your assigned district
Overseeing operations of multiple locations
Manage/Assess P and L's
Oversee distribution
Hiring and training
District Manager
Service manager job in Grand Rapids, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
District Manager
Service manager job in Grand Rapids, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
•
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
District Manager
Service manager job in Grand Rapids, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
District Manager
Service manager job in Grand Rapids, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
District Manager
Service manager job in Grand Rapids, MI
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
•
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!