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  • Technical Services Manager Silicones

    Innospec Inc. 4.5company rating

    Service manager job in Salisbury, NC

    We are looking for a Technical Manager for our Silicones business. This position requires a detail-oriented individual who can lead the silicones technical projects, organize data on numerous lab activities, be able to multi-task and solve problems, while maintaining a clear sense of priorities and focus. An ideal candidate will have a unique blend of hands-on formulation experience, skills in silicone chemistry with the ability to provide technical expertise in written and oral presentations. The position will assist the commercial team in strategy definition and project prioritization and must be capable of providing product development and formulating expertise to meet market, customer and regulatory demands. The successful candidate will have a unique blend of hands-on formulation experience, project management, and leadership qualities. In this role, they will establish long-term relationships with our customers' technical teams. The position will require travel and will be based in the Technology Center at the Salisbury, NC site. Primary Responsibilities: Provide technical, regulatory and application assistance to Innospec customers as required to manage the day-to-day technical customer support through: answering inquiries on products and applications formulation development in the laboratory performing analytical and application tests Develop commercially viable formulations that successfully meet customer and market demands for performance, economics, and regulatory compliance. Research new silicone developments and raw materials to meet new market demands. Work with Innospec customers, sales, and production teams to define and develop new products and formulations. Author and maintain requirement documentation such as but not limited to Technical Data Sheet and Technical Bulletins. Contribute in drafting patent applications to protect new product developments and new technologies. Visit customers to promote our products, develop opportunities for collaboration, and to help solve application technical issues involving our products. Work with Marketing to assist in the promotion of our silicones. This could include webinars and social media posts. Develop relationships with key vendors and maintain an awareness of market trends for both raw materials and finished goods. Represent the company at various industry technical events. Assist internal Innospec regulatory team in changes in regulatory demands and anticipated new regulatory restrictions. Requirements: Candidate should have a solid working knowledge of silicones, their properties, and chemical composition with demonstrated formulation experience in leave on and conditioning products. Candidates with a strong background in formulation development across a wide range of personal care formulation categories including hair serums and sprays and skin care emulsions will be preferred. The ability to provide solutions to market issues such as changing regulatory requirements is required. Understanding and application knowledge of formulations, performance testing, stability and other physical characteristics is also required. Minimum of a BS in Chemistry, Chemical Engineering or Biochemistry. Degrees in other scientific disciplines will be considered with an advanced degree in a relevant field a plus. Experience of 10 more years in formulations and applications using silicones, preferably in the silicone industry or with silicone manufacturers. Domestic travel will be required, with up to 20% of time on travel. Very effective communicator, both written and oral, and excellent team player. Position will be located in Salisbury, NC.
    $108k-153k yearly est. 2d ago
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  • Service Manager

    Proactivate 4.4company rating

    Service manager job in Danville, VA

    The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers. Responsibilities Lead and motivate a trained staff to provide quality service to all customers in a timely manner Serve as the key liaison to sales and management to ensure consistent customer satisfaction Provide status and service reports to recommend next steps to management
    $53k-85k yearly est. 1d ago
  • Assistant Store Manager, Mebane

    Michael Kors 4.8company rating

    Service manager job in Mebane, NC

    ASSISTANT STORE MANAGER WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth. WHAT YOU'LL DO: Drive results through delivering an elevated customer experience Lead and execute key opening and closing duties and operational tasks. Demonstrate flexibility and desire for individual growth in a fast-paced store environment Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques. Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence. Build a client book through establishing client relationships to drive additional traffic and create client engagement Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 3+ years of relevant retail management experience WE'D LOVE TO SEE: A self-starter with the ability to mentor and continue to develop personal leadership qualities Energetic, motivated and engaging; a true brand ambassador with a love for fashion Knowledge of clienteling with the ability to build lasting customer relationships Customer service obsessed; ability to sell with a passion for styling and love for fashion Technologically savvy individual with an entrepreneurial spirit THE BENEFITS Cross-Brand Discount Flexible schedule Internal Mobility Across Brands Exclusive Employee Sales Clothing Allotment The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
    $44k-53k yearly est. 3d ago
  • Food Service Operations Manager

    Randolph Community College 4.1company rating

    Service manager job in Asheboro, NC

    General Job Description The Food Services Operations Manager (FSOM) is an active management position that provides leadership, supervision, and training for staff while overseeing all operational activities of Food Services at Randolph Community College. This includes the day-to-day operations of the Armadillo Café, the Armadillo Market (coffee shop), and all catering and campus event food services. The FSOM is responsible for ensuring high-quality food products, exceptional customer service aligned with RCC's standard of Radical Hospitality, sound financial practices, and strict compliance with Health Department and OSHA standards. Responsibilities include menu development, procurement, inventory management, cost analysis, technology systems oversight, vendor relations, and staff development. This position requires someone who is self-starting, highly organized, knowledgeable about current food trends, and able to manage a fast-paced, multi-unit operation while maintaining both detail awareness and a broad view of long-term food service strategy. The Food Services Operations Manager will work under the supervision of the Senior Director of College Services (SDCS) Duties * Demonstrate and model excellent customer service and Radical Hospitality while working with all customers, employees, and coworkers. * Maintain consistent, high-quality standards in all food products while keeping expenses within reason. * Complete all tasks under the standards of the Health Department for food handling, cleaning, and safety in all Food Services locations. Ensure required food handling processes are in place and practiced by all employees. Maintain an "A" sanitation grade from the Department of Environmental Health. * Oversee the operational activities of the Armadillo Café, Armadillo Market, and all catering and event-related food services, ensuring efficient workflow across multiple service areas. * Develop and maintain operational procedures, policies, and standards for all Food Services units. Responsibilities include food costing, ordering, budgeting, cost analysis, invoicing, digital reporting, and maintaining necessary documentation to ensure efficient operations and minimized loss. * Ensure that all Daily Cash Analysis is completed and deposits are made to the Business Office daily in accordance with college internal controls and procedures. * Responsible for monitoring and tracking day-to-day inventory across all food service locations and ensuring proper rotation and product freshness. Prepare weekly waste reports and submit to the SDCS. * Provide leadership, supervision, and development to all Food Services staff. * Work to develop staff through continuous training, evaluation, coaching, and development in areas including food prep, storage, customer service, cash handling, sanitation, scheduling, and safety. * Fill staffing needs for Food Services through recruiting, interviewing, hiring, scheduling, and training. Be able to evaluate, discipline, and, if necessary, terminate staff following college policies and with assistance from the SDCS as needed. * Research food trends related to college food services and maintain up-to-date knowledge of the food service industry. Attend trade shows and professional development activities, when possible, to identify products or trends that may improve sales or operations. * Evaluate and implement new products and menu offerings across all Food Services areas. Employ effective marketing techniques to ensure strong sales. Prepare recommendations for additional menu items (including serving size, pricing, cost, and profitability) and submit recommendations to the SDCS before adding to the menu. * Work to maintain strong relationships with vendors and identify new opportunities, products, and cost-saving strategies. Ensure purchasing practices comply with RCC and State procurement requirements. * Electronically prepare the fiscal year-end inventory and maintain ongoing cost sheets showing menu items, up-to-date recipes, cost per ingredient, total cost, current selling price, and proposed selling price. Submit to the SDCS by June 1 of each year. * Administer and maintain Food Services technology systems including point-of-sale platforms, TouchNet integrations, credit card processing compliance, digital scheduling platforms, and related tools in coordination with IT, Finance, and College Services. * Provide operational support for catering including menu development, pricing, scheduling, event coordination, setup, service, and teardown for campus events and functions. * Perform other tasks, including those not readily foreseen or anticipated. Required and Preferred Qualifications Required: * High School or GED graduate. * Successful management and supervision experience. * Minimum of two years directly related food service experience. * Knowledge of current food trends. * Proficient in Microsoft Word, Excel, POS systems, and office skills. * Knowledge of proper operation of commercial equipment in a kitchen setting. * Ability to manage multiple work sites within Food Services. Preferred: * Associate degree from a regionally accredited institution. * Course work and/or training in business and accounting principles. * ServSafe certification. * Experience in a higher education or multi-unit food service setting. College Requirements of all Employees * A commitment to embrace and promote a campus culture that values trust, integrity, belonging, diversity, mutual respect, a strong work ethic, and service to others. * A commitment to the comprehensive community college philosophy and mission which provides academic, career, intellectual, and social development opportunities for all students. * Ability and willingness to work collaboratively with all faculty, staff, students, and external stakeholders. * Serve on institutional committees as appointed by the President. * Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures. Promote good safety habits and be compliant with all applicable safety regulations. * Perform other duties and responsibilities as needed or assigned. Randolph Community College does not discriminate on the basis of race, color, national origin, religion, sex, age, disability, pregnancy, political affiliation, veteran status, sexual orientation, gender, gender identity or expression, or any other protected class under applicable law.The following positions have beendesignated to handle inquiries regardingnon-discrimination policies:Assistant Director of Student Success or Director of Human Resources |629 Industrial Park Ave, Asheboro, NC 27205|**************.
    $113k-139k yearly est. 30d ago
  • Supervisor, Custodial Services- Part Time

    Wake Forest University 4.2company rating

    Service manager job in Winston-Salem, NC

    External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the . Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Summary The Supervisor, Custodial Services, is responsible for the custodial staff and their daily activities. As a member of the team, the Supervisor, Custodial Services, will ensure the quality of work, professionalism, departmental concerns, time frames, work environment, and schedules meet the expectations of the department. *This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Essential Functions: Manages daily operation of custodial cleaning operations under the direction of the Manager of Custodial Services. Assist Managers' efforts in staffing, personnel management, and scheduling for operations. Assists the Manager of Custodial Services in counseling opportunities. Works with faculty, staff, and students who may be experiencing a housekeeping problem and reports the suggested corrective action to the Manager of Custodial Services. Observes and reports, through the work order system and management, any defects, deterioration, and wear and tear on the facilities. Counsels personnel on job-related matters and assists in preparing counseling reports and evaluations. Continuously improves efficiency of custodial operations at assigned buildings and adheres to budgets and timelines. Completes all required reports and forms, including monthly management reports, customer feedback forms, tracking forms, job requests, charts, inspection sheets, and action plans for continued routine and PM maintenance. Pursues training and development opportunities. Continuously strives to build knowledge and skills. Contributes to building a positive team spirit. Works as an essential employee as designated in the Facilities & Campus Services' Severe Weather Policy Trains personnel on proper procedures for various project work and rapid response issues with a strong focus on safety Required Education, Knowledge, Skills, Abilities: High school diploma or GED and two years of related experience and/or training; or equivalent combination of education and experience. Ability to read, analyze, and interpret general business periodicals, professional journals, and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Knowledge of carpet and floor maintenance techniques. Ability to communicate effectively in the English language sufficient to perform the duties of the position. Proficiency in computer use and relevant software including email, or ability to learn quickly. Ability to operate standard custodial and floor/carpet equipment. Understands and implements safety policies for chemical and equipment use. Ability to observe, assess, and record work, safety, and infection control standards. Ability to ensure the proper use of equipment, mixing of chemicals and observance of all safety rules and regulations. Is subject to recall after hours in the event of campus emergencies, disasters, or other special needs as directed by management. Ability to meet the requirements of the University's automobile insurance. Physical Requirements: Ability to do all of the following frequently: Climbing, stooping, kneeling, standing, lifting up to 25 pounds (occasionally up to 50 pounds), pushing, pulling, and grasping. Walking either within your respective areas or between areas on campus. Subject to both inside and outside environmental conditions including hazards. Preferred Education, Knowledge, Skills, Abilities: Experience in floor care processes of all types of floor care scenarios. Accountabilities: Responsible for own work. Supervises staff. May recommend personnel actions, including hiring and disciplinary actions. Additional Job Description Time Type Requirement Part time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact ************* or **************.
    $50k-59k yearly est. Auto-Apply 52d ago
  • Manager, Underwriting Customer Service

    Archgroup

    Service manager job in Greensboro, NC

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ . The Manager of Underwriting Support Operations manages frontline underwriting support operations for the company's Underwriting Network and MI Operations staff by providing direction, training and escalation review. Accountable for meeting quality, productivity, and customer service target. The incumbent works closely with management team and field underwriting to meet customer needs. The Manager makes recommendations on process and system changes, based on feedback from customer inquiries and various reports. This role sits in our Greensboro, NC office on a hybrid schedule (two days in office, three days remote). The team is interested in speaking with candidates who have previous mortgage experience, customer service background, and those who have managed a team. Essential RESPONSIBILITIES and ACCOUNTABILITIES Assists VP/Director in managing a multiple shift operation that is responsible for several call groups, multiple email communication boxes, and queue management. Ensures agreed SLAs are met with prompt responses to customers. Manages Customer Service and the MI Operations staff to ensure effective customer support on all inquiries, pended loans, guideline and rate questions, and various LOS and ArchMIConnect user access issues. Conducts second reviews of high-risk loans or loans beyond subordinate's authority level. Addresses underwriting issues from staff, reviews result of QC findings with team members to preclude any further issues. Collaborates with business units such as Underwriting Managers and Sales Support to develop plans and strategies to improve efficiency and productivity. Collaborate with Product Managers on the content for ArchMIConnect, Customer Support Center, Amazon Connect, OPUS, and AQUA system releases to improve efficiency for both customers and internal staff to ensure system issues are addressed. Stays abreast of company products, programs, underwriting guidelines, and procedures. Provides System Analyst feedback on eligibility rule authoring and any production issues that arise to ensure quality standards are achieved. Manages staff to accomplish objectives through effective recruitment and selection, training and development, and performance management. Review monthly reports supporting staff production and quality measures. Knowledge & Skills: Comprehensive knowledge of MI underwriting principles, practices, methods and techniques. Good problem solving, process development and improvement skills. Effective leadership skills. Ability to manage, coach, mentor, and motivate staff. Excellent oral and written communication skills to prepare and deliver effective, professional presentations to customers as well as to internal contacts. High level of customer service. Advanced business acumen, including basic financial and budgeting skills. Solid organizational skills, ability to manage multiple tasks/projects simultaneously. Results driven and able to ensure execution. Education & Experience: Required knowledge and skills would typically be acquired through a Bachelor's degree and 5+ years of related experience. Experience managing people and processes is required. #LI-AT1 #LI-hybrid Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. 14500 Arch U.S. MI Services Inc.
    $43k-82k yearly est. Auto-Apply 39d ago
  • Customer Service Manager

    Cubesmart

    Service manager job in Greensboro, NC

    At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying "you count" Responsibilities What CubeSmart Self Storage offers: * Weekly Pay - Putting money in your pocket more often * Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off* * Competitive Hourly Pay & Bonus * Paid Time Off - Vacation, Sick, & Holidays * Generous Health Benefits * 401k Retirement Plan with Company Match * Tuition Reimbursement * Self-Storage Discounts In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance. The Property Manager is responsible for…. Customer Service: * Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5 Star service. * Interacting face to face with customers, providing excellent service, and building rapport. * Meeting monthly sales goals and metrics. * Walking the property to perform lock checks and showing units to customers. * Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments * Managing the invoice review and approval responsibilities within database. * Processing invoices, manage reports and legal process of auctions. * Overseeing the store's expense budget while maintaining store supplies and retail inventory. Property Maintenance: * Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.) * Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities. * Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors) You'll love working here because… YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US Qualifications You'd be great in this role if you have… * A positive and outgoing personality with a passion for helping people. * Experience in delivering high quality customer service to a diverse customer market. * Basic computer skills. We also want you to know that... * You must have the ability to work Saturdays. * Valid driver's license and insurance with access to reliable transportation used during the workday. * While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder. * Some locations may require Sunday hours. We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
    $43k-82k yearly est. Auto-Apply 4d ago
  • Retail Customer Service Manager PT

    Michaels 4.2company rating

    Service manager job in Greensboro, NC

    Store - GREENSBORO-WENDOVER, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $41k-78k yearly est. Auto-Apply 57d ago
  • Retail Store Manager

    Rural King Supply 4.0company rating

    Service manager job in Burlington, NC

    About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $32k-44k yearly est. 4d ago
  • Service Operations Manager

    AC Corporation 4.2company rating

    Service manager job in Winston-Salem, NC

    The Service Operations Manager is responsible for overseeing the daily operations of the service department, ensuring high efficiency, and maintaining customer satisfaction. This role combines leadership with technical expertise to manage a team, handle service requests, and optimize service delivery. Key Responsibilities: * Quote Management & Pricing: * Generate accurate quotes for service repairs, ensuring alignment with pricing guidelines. * Research and suggest cost-effective alternatives for replacing outdated components while maintaining performance. * Revise and update quotes based on customer feedback to support repair and project sales. * Vendor and Cost Management: * Compare pricing from multiple vendors to ensure competitive quotes. * Estimate labor requirements for repairs and allocate technicians to keep service quotes competitive. * Team Leadership & Development: * Supervise and assess the performance of technicians, providing feedback and conducting evaluations. * Identify training needs and support the development of technical staff. * Schedule and assign tasks to ensure efficient coverage across the service team. * Quality & Equipment Oversight: * Ensure service vehicles and tools are maintained in good condition. * Keep accurate calibration records for all testing equipment. * Scheduling & Project Coordination: * Manage customer preventative maintenance (PM) and repair schedules. * Track and report on PM backlogs, ensuring proper allocation of technician hours. * Oversee billing audits, timesheet reviews, and job number accuracy. * Safety & Compliance: * Ensure that all team members are up to date on safety training and protocols and provide the necessary personal protective equipment (PPE). * Manage the distribution of uniforms, ensuring technicians maintain a professional appearance. Qualifications: * Experience: Minimum of 5 years in a leadership position within a commercial or industrial service department. * Technical Expertise: Strong knowledge of electrical and HVAC systems; hands-on experience is an advantage. * Skills: Excellent attention to detail, analytical abilities, and problem-solving skills. Proficient in MS Office to include Outlook, EXCEL and Word. * Attributes: A proactive, customer-focused attitude, with the ability to thrive under pressure and adapt to shifting priorities. * Communication: Strong verbal and written communication skills. What We Offer * Supportive work environment * Eight paid holidays * Starting earning three weeks of vacation first year * Company paid life insurance, short and long term disability * 401(k) match of 100% up to 4% AC Corporation is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
    $40k-55k yearly est. 1d ago
  • Customer Service Manager

    MacHine Specialties, Inc. 4.1company rating

    Service manager job in Whitsett, NC

    Job Description Machine Specialties, Inc. (MSI) has been manufacturing precision parts since 1969. We are a leading contract machining and metal finishing company that designs and manufactures sophisticated, cost-effective solutions to our customer's most demanding challenges. We are in Whitsett, NC, just outside of Greensboro. The Customer Service Manager is responsible for managing key Customer Service Accounts while overseeing the daily operations of the Customer Service department to ensure that all customers are supported. Duties include establishing and communicating company objectives to the Customer Service team, developing effective procedures that monitor/improve customer satisfaction, training of team members, hosting status meetings and problem solving sessions with team members, working with other deparments to maintain shipment schedules, expediting key customer orders, creating and analyzing data to determine customer satisfaction and serving as a customer escalation point. Position Expectations Manages, trains, and coaches staff with a professional and positive attitude. Supervises day-to-day operations in the department. Shares skills, knowledge, and experience in order to reach company goals. Assists the staff in responding to customers in a timely manner. Handles complex and escalated Customer Service issues. Serves as a liason between Customer Service and Sales. Partners with Operations and Quality to ensure customer and company needs are met, relays order prioritization, and ensures timely transfer of information concerning potential quality defects. Assists team with problem solving to resolve customer issues. Provides and monitors role responsibilities and objectives to the staff. Creates and monitors effective Customer Service procedures. Develops customer satisfaction goals, tracks customer complaints, reviews and maintains the Open Order report, assists in problem resolution, and actively participates in meetings such as Scrap, Collaborative Review, and others. Manages the Customer Scorecard to ensure that exceptional ratings are maintained. Reviews Customer contractsand sales orders. Enters all sales orders into Epicor and manages the orders from entry to shipment. Travels to customer locations on a limited, as needed basis. Plans, prioritizes, and delegates work to the staff in order to ensure proper functioning of the department. Analyzes Customer Service outputs and provides updates to upper management. Identifies and implements strategies to improve quality of service, productivity, and profitability. Serves as the Customer Service representative for key accounts. When needed, fills in for staff during their absence. Job Skills and Requirements Strong communication skills Supervisory/Leadership skills Customer Service focus Problem solving and analysis Decision making Planning and organization Initiative and flexability Process improvement Negotiation skills Able to work under tight deadlines Education and Experience Minimum of 4-5 years of experience in Customer Service and in a Leadership capacity Bachelor's Degree (preferably in Business Administration, Marketing, or relevant field) Knowledge in administration, management, and overall business practices
    $42k-81k yearly est. 7d ago
  • Field Service Supervisor - Gas Meter in Winston Salem, NC

    The Team and Product

    Service manager job in Kernersville, NC

    As a Gas Meter Supervisor here at Honeywell, you will lead a team of gas meter installers, ensuring all meters both residential and commercial, complying with state and federal regulations. This role will require solid understanding of the process, procedure and system to produce high quality work. You will solve moderately complex problems and consider alternative solutions to potential issues, before making a recommendation on the path forward. Additionally, you will use analytical skills and judgment to recommend the best solution. You will be responsible for planning and working with management to meet business goals and objectives in addition to maintaining compliance while providing best in class customer service. It is expected that your decisions will impact on the quality, efficiency and effectiveness of the projects. You will report directly to our operations Manager and you'll work out of our Winston-Salem, NC. With the ability to travel as needed. YOU MUST HAVE 5 or more years of experience in gas industry focused on capital construction and maintenance and /or experience in field inspection activities, project control activities, process improvements, business systems. Outstanding interpersonal skills for establishing and maintaining effective working relationships Contract and performance management capabilities Operator Qualifications knowledge WE VALUE Results-oriented approach Strong business acumen ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here THE BUSINESS UNIT Provide building services through a team of dedicated experts both on-site at a customer's building or via remote services capabilities. We help buildings of every size with our smart, customized solutions to help optimize an entire facility or building portfolio with managed services, remote building operations, predictive maintenance software, energy management, and cybersecurity protection. BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: ******************************* The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 1/06/2025. KEY RESPONSIBILITIES Supervising day-to-day and long-range activities for a team of hourly and professional employees both represented and non-represented. Prioritizing and assigning resources to ensure tasks are completed in a timely manner and team project goals and operational objectives are met in accordance with applicable regulations, policies and procedures. Coordinating with other supervisors and teams to meet requirements Provide coaching, training and developing team members on tasks, skill proficiency and performance on a routine basis. Maintain customer satisfaction through timely and thorough communication Participates in and facilitates the interviewing, hiring and onboarding of new employees in partnership with HR. Work with Manager and other team members to develop and implement strategies to optimize field service operations and improve customer satisfaction Assign and schedule field service technicians to meet customer demands and service level agreements May work extended hours beyond normal business hours as needed. Champion Quality Assurance and Quality Control on all projects. Drive results through performance management of external and indirect resources including setting expectations, evaluating results and taking corrective action as needed. Follows organizational policies and procedures Monitor budget variances and act when and where needed Review and approve work orders, progress reports, field, invoices, as built record and bid contras to ensure compliance with company standards and policies Coordinate with internal and external service providers and support other units to act in the field and ensure that work is performed as planned and scheduled Supervise staff selection, development and retention. Establish and monitors work goals and objectives Strong communication skills with all levels of the organization
    $42k-68k yearly est. Auto-Apply 5d ago
  • Field Service Supervisor - Gas Meter in Winston Salem, NC

    Honeywell 4.5company rating

    Service manager job in Kernersville, NC

    As a Gas Meter Supervisor here at Honeywell, you will lead a team of gas meter installers, ensuring all meters both residential and commercial, complying with state and federal regulations. This role will require solid understanding of the process, procedure and system to produce high quality work. You will solve moderately complex problems and consider alternative solutions to potential issues, before making a recommendation on the path forward. Additionally, you will use analytical skills and judgment to recommend the best solution. You will be responsible for planning and working with management to meet business goals and objectives in addition to maintaining compliance while providing best in class customer service. It is expected that your decisions will impact on the quality, efficiency and effectiveness of the projects. You will report directly to our operations Manager and you'll work out of our Winston-Salem, NC. With the ability to travel as needed. KEY RESPONSIBILITIES * Supervising day-to-day and long-range activities for a team of hourly and professional employees both represented and non-represented. * Prioritizing and assigning resources to ensure tasks are completed in a timely manner and team project goals and operational objectives are met in accordance with applicable regulations, policies and procedures. * Coordinating with other supervisors and teams to meet requirements * Provide coaching, training and developing team members on tasks, skill proficiency and performance on a routine basis. * Maintain customer satisfaction through timely and thorough communication * Participates in and facilitates the interviewing, hiring and onboarding of new employees in partnership with HR. * Work with Manager and other team members to develop and implement strategies to optimize field service operations and improve customer satisfaction * Assign and schedule field service technicians to meet customer demands and service level agreements * May work extended hours beyond normal business hours as needed. * Champion Quality Assurance and Quality Control on all projects. * Drive results through performance management of external and indirect resources including setting expectations, evaluating results and taking corrective action as needed. * Follows organizational policies and procedures * Monitor budget variances and act when and where needed * Review and approve work orders, progress reports, field, invoices, as built record and bid contras to ensure compliance with company standards and policies * Coordinate with internal and external service providers and support other units to act in the field and ensure that work is performed as planned and scheduled * Supervise staff selection, development and retention. Establish and monitors work goals and objectives * Strong communication skills with all levels of the organization YOU MUST HAVE * 5 or more years of experience in gas industry focused on capital construction and maintenance and /or experience in field inspection activities, project control activities, process improvements, business systems. * Outstanding interpersonal skills for establishing and maintaining effective working relationships * Contract and performance management capabilities * Operator Qualifications knowledge WE VALUE * Results-oriented approach * Strong business acumen ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here THE BUSINESS UNIT Provide building services through a team of dedicated experts both on-site at a customer's building or via remote services capabilities. We help buildings of every size with our smart, customized solutions to help optimize an entire facility or building portfolio with managed services, remote building operations, predictive maintenance software, energy management, and cybersecurity protection. BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: ******************************* The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 1/06/2025.
    $40k-62k yearly est. 4d ago
  • Park Services Supervisor

    Lucky Strike Entertainment 4.3company rating

    Service manager job in Greensboro, NC

    Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Park Services Supervisor and lead a team dedicated to maintaining cleanliness, safety, and operational excellence. If you're passionate about leadership, thrive in a fast-paced environment, and love creating exceptional guest experiences, start mak Finish ing your own luck today! Applicants must be at least 18 years of age. WHAT OUR PARK SERVICES SUPERVISORS DO Our Park Services Supervisors oversee the cleanliness and safety of the park, ensuring high standards of Guest service and operational efficiency. You'll lead a team, enforce safety protocols, and maintain a welcoming environment for all Guests. A PARK SERVICES SUPERVISOR'S DAY-TO-DAY Assist in all operational functions to maintain cleanliness, safety, and Guest satisfaction. Direct and supervise the daily activities of Park Services team members. Conduct daily inspections of all Guest areas and facilities to ensure they meet company standards. Ensure company policies and procedures are followed at all times. Provide guidance and direction to Park Services team members to ensure efficient operations. Maintain high organizational quality standards for the team. Assist with training and coaching team members to ensure adherence to safety and cleanliness protocols. Monitor and evaluate team performance, providing feedback as needed. Ensure all Guests have a positive and safe experience within the park. Enforce safety protocols and cleanliness standards throughout all park areas. Address Guest inquiries, concerns, and complaints in a professional manner. Assist with emergency response procedures and ensure all incidents are properly reported. Ensure accuracy and safety of company funds for assigned locations. Assist in maintaining adequate inventory levels of cleaning supplies and equipment. Support budgeting and cost-control measures related to park operations. Collaborate with other departments to maintain a seamless Guest experience. Perform other duties as assigned to support park operations. WHAT IT TAKES Minimum age: 18 years. High school diploma or equivalent. Prior leadership experience preferred. Strong communication and problem-solving skills. Ability to multitask and work efficiently in a fast-paced environment. PERKS (MORE REASONS YOU'LL LOVE YOUR JOB) ✅ Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides) ✅ $1 arcade play ✅ All‑day play at Boomers, FECs & Waterparks ✅ Friends & family discounts ✅ Food & beverage discounts ✅ Special discounts on parties and group events ✅ Perks start on your first day WORK ENVIRONMENT / PHYSICAL DEMANDS Typical entertainment and waterpark environment where you'll walk, bend, and stand for extended periods, and may lift objects with some assistance. You'll work outdoors in various weather conditions and remain highly alert throughout your shift. Job Type: Part-time, Seasonal Shift: Day, Evening Weekly Day Range: Weekend availability, Flexible scheduling Work Location: One location Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
    $27k-42k yearly est. Auto-Apply 3d ago
  • Director of Culinary Services

    Home Place of Burlington

    Service manager job in Burlington, NC

    TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care. TerraBella Senior Living is looking for a Director of Culinary Services - Fine Dining to join our community TerraBella Burlington. Responsibilities: Develops and implements food services policies, procedures, and job descriptions. Plans menus and menu cycles according to cultural and regional food preferences, and resident dietary guidelines. Adjusts recipes to appropriate yield. Monitors the quality and consistency of the food to include food temperatures, portion control, palatability and attractiveness of food, and implements changes to ensure quality according to established standards. Observes workers engaged in preparing, portioning, and garnishing foods to ensure that methods of cooking and garnishing and sizes of portions are as prescribed. Leads small team of cooks and servers. Cook at a minimum 2-3 meals services each week. Cooks and carves meats and prepares dishes. Orders food and chemical supplies for the kitchen; receives and validates all food deliveries against order form. Inventories food items monthly. Conducts regular Quality Assurance Audits. Practices safe and sanitary food handling. Practices all safety and loss prevention procedures. Negotiates and signs food service agreements with vendors. Selects, schedules, and conducts orientation and in-service educational programs for personnel. Monitors monthly expenditures to include explanation of significant variances to ensure compliance with budget. Qualifications: Bachelor's degree in culinary arts program preferred. Minimum of 5 years of management experience in a food service environment. Must have successfully completed food safety training. Ability to handle multiple priorities and work in a fast-paced environment. Proficient organizational skills and ability to meet deadlines. Strong computer skills. Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well. Benefits: In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package. Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V JOB CODE: 1006076
    $84k-141k yearly est. 2d ago
  • Service Supervisor

    Ingersoll Rand 4.8company rating

    Service manager job in Greensboro, NC

    Service Supervisor BH Job ID: BH-3527 SF Job Req ID: Service Supervisor Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job title: Service Supervisor Location: Greensboro, NC About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview: The Service Supervisor in the compressed air commercial segment is responsible for leading the local service function for the full life cycle of the equipment to achieve exceptional customer satisfaction. This encompasses supporting the sales team to grow the business, collaborating with service coordination, and managing a Service Technician team that installs, repairs and maintains all makes of rotary screw and reciprocating air compressors and compressed air system components. The Service Supervisor also has responsibility for the Service P&L for their Customer Center. Responsibilities: * Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible. * Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. * Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals. * Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. * Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts. * Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site. * Other duties as assigned to support the service business and ensure customer satisfaction. Requirements: * Associate's Degree * 3+ years' experience in an industrial sales business setting. * 3+ years' experience in managing teams of people * Must possess a valid driver's license for a minimum of 12 months no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years. Core Competencies: * Advanced operating knowledge of Microsoft office software and other basic computer usage. Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases. * Advanced verbal/written communication skills * Advanced customer service skills including conflict resolution, communication, negotiation, etc. Preferences: * Bachelor's degree in engineering, engineering technology, business * 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. Travel & Work Arrangements/Requirements * Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical/equipment rooms. Company vehicle provided. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy. What we Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit ************* What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
    $71k-97k yearly est. 26d ago
  • Dining Services Supervisor

    Everyage

    Service manager job in Lexington, NC

    Under the direction of the Director of Dining, Dietitian, or Center Administrator, the Dining Services Supervisor supervises all operations in dining to assure satisfaction and client retention. Responsibilities may include but are not limited to any of the following duties and functions:Directs daily operations of food service operations in dining room to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines.Directs catering operations, including waited table service, bars, continuous break stations, and buffet lines.Supervises day-to-day work activities by delegating authority, assigning, and prioritizing activities and monitoring operating standards.Manages by providing positive and constructive feedback to employees in order to reward, coach, correct, and motivate.Establishes a safe work environment for employees by providing safety-related training and equipment maintenance, and by ensuring compliance with UCHS and Sodexo safety and loss prevention programs and with standards. Establishes operating standards, implements quality improvements, and communicates them to employees. Works alone or part of a team preparing the set up and serving of prepared meals for residents.Directs cleaning procedures and assures that all sanitation standards are met. Instructs workers in methods of performing duties and supervises and coordinates work of employees to promote efficient operation.Responsible for overall operation of the facility's dining rooms.Cleans work areas, tables, cabinets, and food prep equipment.Screens and selects food service personnel in consultation with Director of Dining Services.Orients, trains, supervises, disciplines, and evaluates new food service personnel.Minimal Education:High school diploma preferred. Minimal Experience:One year food service/kitchen experience in a hospital, institutional or restaurant setting preferred. Experience in long term care or health care is preferred.Other Qualifications:Certification as a ServSafe Certified Food Protection Manager required. Hours - Monday to Friday ; 7a - 4p
    $36k-59k yearly est. Auto-Apply 4d ago
  • Service Supervisor - Loxley Chase

    Synco Properties

    Service manager job in Winston-Salem, NC

    SYNCO Properties, Inc. is a dynamic customer-focused real estate management company dedicated to fostering strong communities and delivering exceptional service. We pride ourselves on our collaborative team environment, commitment to professional growth, and the opportunity to make a meaningful impact on the lives of our residents and clients. Additionally, we offer a competitive benefits package designed to support the well-being and success of our team members, including the following: Competitive Salaries and Bonus Programs Medical, Dental, Vision Insurance Short- and Long-Term Disability (STD/LTD) Life Insurance Virtual Mental Health - Talk Space 401(K) Plan with Company Match Competitive Paid Time Off Program Paid Holidays Generous Employee Apartment Rental Discounts On-call Appreciation - $150 per week while on-call Training, Promotional Opportunity and Advancement Wellness Reimbursements - Up to $200 Annually New Employee Referral Program - $1,000 Position Summary The Service Supervisor is responsible for participating in and supervising the on-going routine maintenance of the property and grounds, the overall cleanliness and curb appeal, and service to the residents of the community. He/she ensures that the preventive maintenance program minimizes the need for repairs and preserves the physical property for maximum life. They are also responsible for advising and coordinating with the Community Manager any problem areas and abnormal maintenance problems and service requests. The Service Supervisor ensures efficiency, compliance, and customer satisfaction. Key Responsibilities include: Inventory & Documentation Manage parts and equipment inventory, preventive maintenance schedules, and records for repairs, replacements, warranties, and maintenance files. Submit accurate and timely management reports, OSHA documentation, and Worker's Compensation records. Contractor Management Schedule on-call staffing and oversee outside contractors for repairs and turn processes. Negotiate contracts, provide job scopes for quotes, and ensure contractor compliance with terms, quality, and timelines. Monitor contractor behavior and report issues to appropriate management personnel. Maintenance Oversight Supervise building maintenance, including mechanical, electrical, plumbing, carpentry, grounds, pools, and other areas. Implement and maintain preventive maintenance programs for unit turnovers and safety protocols. Ensure timely completion of service requests and emergency maintenance, adhering to a 24-hour response goal. Customer Service Promote professionalism and diplomacy in interactions with residents, staff, vendors, and contractors. Training & Supervision Train and evaluate maintenance staff, ensuring compliance with OSHA, EPA, and corporate safety standards. Address performance issues and maintain confidentiality of resident and company information. Purchasing & Energy Conservation Maintain inventory, control purchases, and ensure cost-effective procurement of parts and materials. Implement energy conservation measures in vacant units, common areas, and operations. Additional Duties Maintain pool compliance logs, inspect grounds daily, and ensure adherence to key policies. Respond to on-call emergencies as required and complete other duties as assigned. Qualifications and Skill Requirements A qualified candidate will have a minimum of 5 years residential apartment maintenance experience including the following skill sets: HVAC, heat pump repair, appliance repair, electrical circuits, aluminum wiring upfitting (if any), electrical controls, air balancing, test equipment, power tools, refrigeration, carpentry, locks, plumbing, concrete and paving repairs, residential sewer systems, welding, piping, shingle and flat roof repairs, and landscaping required. Additional Requirements include: High school diploma or GED Some college credits/college degree, supervision courses preferred. CPO certification required HVAC/CFC Universal Certification required Capable of lifting a minimum of 50lbs, walking the property, climbing stairs and working from ladders. Must maintain a valid driver's license and vehicle insurance at all times Required after hours and weekend on-call support Light computer skills preferred Regulatory and environmental certifications such as lead, asbestos, renovations and repairs preferred. Above average verbal and written communication skills required. We look forward to your reviewing your qualifications to join our team!
    $36k-59k yearly est. Auto-Apply 60d+ ago
  • Support Services Supervisor

    Winston-Salem State University 3.8company rating

    Service manager job in Winston-Salem, NC

    The primary purpose of the Support Services Supervisor - Mail Room is to oversee the processing of all incoming and outgoing mail for the campus community. This role ensures that proper controls are in place for the retail window service operations while consistently delivering excellent customer service across all related processes. As part of the Business & Auxiliary Services department, the Post Office is committed to providing exceptional service to our campus community. If you are passionate about making a difference and thrive in an environment that values customer service, teamwork, and community engagement, we encourage you to apply. Join us and become part of a team that takes pride in delivering services that enhance the WSSU experience every day. Preferred Years Experience, Skills, Training, Education Preferred experience includes working in a USPS or mailroom environment, with a minimum of four years in a supervisory role.
    $33k-41k yearly est. 60d+ ago
  • Store Manager - Rural King

    Rural King Supply 4.0company rating

    Service manager job in Yanceyville, NC

    About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $32k-44k yearly est. 4d ago

Learn more about service manager jobs

How much does a service manager earn in Greensboro, NC?

The average service manager in Greensboro, NC earns between $44,000 and $118,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Greensboro, NC

$72,000

What are the biggest employers of Service Managers in Greensboro, NC?

The biggest employers of Service Managers in Greensboro, NC are:
  1. S&ME
  2. Pwc
  3. Cogent Talent Solutions
  4. Ska Consulting Engineers, Inc.
  5. Empire Roofing
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