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  • Associate Manager, Clinical Operations

    Multiple Myeloma Research Foundation-MMRF 3.6company rating

    Service manager job in Norwalk, CT

    The Multiple Myeloma Research Foundation (MMRF) is the largest nonprofit organization in the world solely focused on accelerating a cure for each and every multiple myeloma patient. We drive the development and delivery of next-generation therapies, leverage data to identify optimal and more personalized treatment approaches and empower myeloma patients and the broader community with information and resources to extend their lives. Central to our mission is our commitment to advancing health equity so that all myeloma patients can benefit from the scientific and clinical advances we pursue. Since our inception, the MMRF has committed over $600 million for research, opened nearly 100 clinical trials, and helped bring 15+ FDA-approved therapies to market, which have tripled the life expectancy of myeloma patients. To learn more, visit **************** MMRF CORE VALUES: At the MMRF our core values define both who we are and how we work together as an organization. We believe in investing in our team and building a culture that will help us pursue our highest-level mission to accelerate a cure for each and every multiple myeloma patient. Our five core values are expressed below: Prioritize Patients - Patients are at the center of everything we do. Every decision we make is grounded in the needs and best interests of the patients we serve. Drive Innovation - We are committed to pursuing big, bold ideas. Taking risks, trying new approaches, and challenging the status quo are necessary to speed new discoveries. Deliver Solutions - Taking on complicated challenges is what sets us apart. To deliver results, we must be decisive, take action, and act with urgency on behalf of the myeloma community. Do It Together - We know that together, we are stronger. We work cross-functionally with the entire community to achieve our mission and are invested in the success of others. Build Trust - We build trust-based relationships. We advocate for each and every myeloma patient by committing to diversity, equity, and inclusion and treating others with respect. POSITION OVERVIEW: Reporting into the Senior Study Manager, the Associate Manager, Clinical Operations, is responsible for providing operational management support in the conduct of MMRF clinical trials and translational research studies. Essential Functions: Provides clinical operations support for the MMRC Horizon adaptive platform trials including communications with MMRC sites, CROs, trial vendors, pharma partners and other duties as assigned. Under the direction of the Senior Study Manager, manages the development of trial documents, review of study materials, and facilitation of document review Follows up with sites regarding clinical data issues, ensuring data is entered in a timely fashion Prepares, submits and maintains study documents to the IRB Provides support to management in the development of FDA communications and submissions Establishes, updates, tracks, and maintains study-specific trial management tools/systems, and status reports as required Facilitate with drug depot, ensure appropriate inventory is available throughout the trial, liaise between drug depot and CRO Provides support for safety report review, submission preparation and documentation, communicating with medical and other stakeholders to ensure timely review and follow up Work with vendors to ensure study systems are functioning per protocol and sponsor requirements Collects, aggregates, and reports on MMRC study data Develops PPT presentations and other documents as directed Communicates effectively with team members and management relaying protocol/study related issues and proposed solutions Assists with review of clinical study reports Follows internal electronic filing guidelines and maintains accurate study files Performs other duties as assigned by management Qualifications: Bachelor's Degree required Minimum of 5 years of oncology clinical trials coordination or management required. Working knowledge and comfort with MS Office suite (PPT, Word, Excel, Outlook, TEAMS) Excellent communication skills (verbal and written) Problem-solving and attention to detail for the ability to deliver on specific study activities Friendly, flexible, adaptable, and eager to learn new skills, collaborate, and work closely with team members and leadership Working knowledge of clinical trial regulations (FDA, OHRP) and ICH GCP guidelines. 10% domestic travel required EEO STATEMENT: The Multiple Myeloma Research Foundation (MMRF) is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state, or local law. The MMRF does not sponsor/facilitate any type of work authorization for this role. All applicants must currently have original valid unrestricted authorization to accept new employment in any role in the U.S. with any employer. There is also no future employer-provided sponsorship for this role to obtain or extend authorization to work in the U.S.
    $89k-112k yearly est. 5d ago
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  • Legal Operations Manager (USA)

    Trexquant Investment 4.0company rating

    Service manager job in Stamford, CT

    Trexquant is a growing systematic fund manager with a core team of highly accomplished technologists. We apply a wide variety of statistical and machine learning techniques to build investment portfolios and trade our client assets in global equity and futures markets. We are hiring a Contract Manager based in Stamford, CT to manage data and technology procurement contracts. This position will sit in the Company's Legal and Compliance team. We are seeking a Legal Operations Manager to join our growing legal and compliance functions. This role is ideal for someone who enjoys building scalable, tech-enabled legal processes and managing the operational backbone of a high-performing legal team. You will implement and maintain contract management systems, automate workflows, ensure compliance and recordkeeping, support regulatory filings, and manage the intake and tracking of legal requests. You will also handle less complex contract negotiations using established form agreements and playbooks. Responsibilities: Contract Management & Automation Administer and optimize Trexquant's contract lifecycle by using contract management tools (e.g., Ironclad, Conga). Manage legal document execution and storage processes. Track contract renewals and compliance obligations. Technology Enabled Process and Workflow Design Build and maintain Jira or other solution based workflows for legal request intake, approvals, and reporting. Proactively identify opportunities to automate and streamline legal and compliance processes. Develop workflow descriptions and provide training to improve operational efficiency across the firm. Contract Negotiation Support Review, negotiate, and redline agreements such as NDAs, vendor contracts, and amendments by using form templates and playbooks. Coordinate with internal business teams and external counterparties to finalize contracts. Compliance & Recordkeeping Maintain organized filing systems for regulatory and corporate compliance materials. Support reporting, audit and policy implementation efforts. Qualifications: Bachelor's degree required; JD preferred but not required. 3-10 years of experience in legal operations, contract management or paralegal roles within a technology, financial services or legal department environment. Strong understanding of contract lifecycle management and technology enabled workflow design. Proficiency with: Jira (for workflow management) Conga or Ironclad (for contract lifecycle management) DocuSign and Adobe Sign (for e‑signature processes) Google Workspace (Docs, Sheets, Drive, etc.) Basic HTML or similar skills (for form and template customization). Excellent organizational skills, attention to detail and ability to manage multiple priorities in a fast‑paced setting. A proactive mindset with a passion for improving processes through technology. Ability to come 4 days per week in office with greater flexibility over time. Benefits: Competitive salary plus bonus based on individual and company performance. Collaborative, casual and friendly work environment. PPO Health, dental and vision insurance premiums fully covered for you and your dependents. Pre‑tax commuter benefits. Weekly company meals. Trexquant is an Equal Opportunity Employer. #J-18808-Ljbffr
    $83k-135k yearly est. 2d ago
  • Associate Manager, Clinical Operations

    Scientific Search

    Service manager job in Norwalk, CT

    Help accelerate cures. Change the future of oncology. My client-one of the most influential forces in cancer research-is expanding its clinical operations team. If you're driven by purpose and thrive in fast-moving, mission-anchored environments, this is your opportunity to contribute directly to life-extending therapies. Why You Should Apply Work on cutting-edge adaptive platform trials impacting real patient outcomes Hybrid flexibility + collaborative, mission-centric culture Competitive compensation + full benefits package Join an organization that has helped deliver 15+ FDA-approved therapies Make a measurable impact in oncology research every single day What You'll Be Doing Support operations for complex oncology trials, including site, vendor, and CRO communication Maintain IRB submissions, trial documentation, and study systems Track clinical data, drive timely data entry, and manage safety reporting workflows Coordinate with drug depots, ensure inventory continuity, and partner with cross-functional teams Build presentations, reports, and operational tools that keep trials running smoothly About You 5+ years oncology clinical trial coordination/management Strong communicator & problem-solver with impeccable attention to detail Skilled with MS Office, study systems, and GCP/ICH guidelines Collaborative, flexible, and motivated by purpose How To Apply Email ************************** with Job #19678 in the subject line.
    $80k-110k yearly est. 2d ago
  • Industrial Customer Service Supervisor

    Xecutive Recruitment Inc.

    Service manager job in Stamford, CT

    This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.
    $38k-57k yearly est. 3d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Service manager job in Hartford, CT

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations
    $100.5k-245k yearly 7d ago
  • Regional Operations Manager (CT/NJ) - Dental Services

    Optify Search 3.7company rating

    Service manager job in New Haven, CT

    Job Title: Regional Operations Manager Department: Operations Optify Search is partnered with a high-growth DSO in the search for an experienced and results-driven Regional Operations Manager to oversee the performance, growth, and operational excellence of dental practices across a defined region. This role is responsible for leading regional teams, driving operational efficiency, and supporting practice-level leadership to deliver outstanding patient care and business results. The position reports directly to the Director and VP of Operations. Key Responsibilities: - Oversee the day-to-day operations across a portfolio of dental practices within the New England region - Partner with practice managers and clinical teams to drive performance, patient satisfaction, and compliance - Analyze financial and operational data to identify opportunities for improvement - Implement best practices to enhance efficiency, patient experience, and team engagement - Support the integration of newly acquired practices, ensuring smooth transitions - Collaborate with internal teams including HR, marketing, compliance, and clinical operations - Provide coaching and leadership to regional teams, ensuring alignment with company goals - Ensure compliance with regulatory standards and internal policies Qualifications: - Bachelor's degree in Business, Healthcare Administration, or a related field; MBA or MHA preferred - 5-8 years of multi-site operations management experience, ideally in dental or healthcare services - Strong leadership and team management skills - Excellent analytical, communication, and problem-solving abilities - Willingness to travel regularly within the assigned region
    $65k-94k yearly est. 2d ago
  • Digital Operations Manager

    Moses/Weitzman Health System

    Service manager job in Middletown, CT

    The Digital Operations Manager is responsible for maintaining content across web properties of the Moses/Weitzman Health System and its affiliates. A critical part of this role includes managing day-to-day requests leveraging tools [Monday, Sprout, Google Analytics, Meta Business Suite] while staying focused on larger omnichannel digital and integrated marketing strategy. ROLE AND RESPONSIBILITIES Email Marketing SME (Ex: MailChimp and/or Constant Contact) and leverage the capabilities to support digital and communications strategy Own calendar and project tracking tools for full view of department activity; Execute related web content updates (Wordpress) Streamline digital performance reporting across platforms [social, web, email] Strong project management and organizational skills with public relations, marketing, sales, and/or technical analytics Other duties as assigned QUALIFICATIONS Required Skills and Education Bachelor's degree required 5 to 7 years' experience in communications and/or digital media Proficiency in HTML/CSS and code editors (Ex: WordPress) Proficiency in Google Analytics, ability to track system-wide performance Strong oral and written communication skills, organizational, time-management and prioritization skills, ability to multi-task, attention to detail, and interpersonal skills Agency experience a plus Familiarity with project management tools (Ex: Jira, Quickbase, Basecamp) Ability to work nights and weekend if needed Current Driver's license ADDITIONAL QUALIFICIATIONS Excellent oral and written skills are required. This position is highly involved with staff, clients, colleagues, outside vendors and the community. Experience working Google Analytics, Meta Business Suite, Wordpress, MailChimp, Monday.com, and related platforms are a plus, as is experience in health care, policy or related nonprofit work. Confidentiality of Information Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies, as well as following established consumer data privacy best practices.
    $80k-127k yearly est. 6d ago
  • Division Chief, Otolaryngology

    AMN Healthcare 4.5company rating

    Service manager job in Stratford, CT

    Job Description & Requirements Division Chief, Otolaryngology Appointed by and reporting directly to the Chair of the Department of Surgery, the Chief serves as the senior academic, clinical, and administrative leader of the Division of Otolaryngology. The successful candidate will bring a proven record of clinical excellence, scholarly achievement, and educational leadership, along with the vision and emotional intelligence required to lead in a complex academic health system. Opportunity Overview Under the leadership of Benjamin Judson, MD, Chair of the Department of Surgery, the department is entering a renewed period of academic, clinical, and organizational growth. Expanding the clinical footprint, research enterprise, and national visibility of the Division of Otolaryngology is a departmental priority. The Chief will play a central role in shaping divisional strategy, strengthening interdisciplinary partnerships, and fostering an accountable and inclusive culture that supports faculty success across Yale s tripartite mission of clinical care, research, and education. Qualifications Hold a medical degree (MD, MD/MPH, MD/MBA, MD/PhD, or equivalent) Be board-certified in Otolaryngology Be eligible for medical licensure in the state of Connecticut Qualify for a faculty appointment at the Associate Professor or Professor level at Yale University School of Medicine Demonstrate a strong record of leadership in clinical care, research, and education Exhibit excellent communication skills, sound judgment, and the ability to lead through influence Facility Location Part of Fairfield County, the Bridgeport/Norwalk area of Connecticut is an energetic region with an extensive network of top-rated hospitals and medical facilities. Located on the southern coast of the state, just a stone s throw from New York City, this area is known for both its beautiful scenery and ideal location. Famous for its delectable oysters and idyllic New England countryside, the areas of Bridgeport and Norwalk are not to be missed. Job Benefits About the Company At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable. Otolaryngology, Otolaryngologist, Ent Physician, Ent, Ear, Nose, Throat, Physician, Healthcare, Health Care, Patient Care, Hospital, Medical, Doctor, Md AMN Healthcare is a digitally enabled workforce solutions partner focused on solving the biggest challenges affecting healthcare organizations today. We offer a single-partner approach to optimize labor sources, increase operating margins, and provide technologies to expand the reach of care.
    $50k-92k yearly est. 3d ago
  • General Manager

    Round-Peg Solutions (RPS

    Service manager job in Smithtown, NY

    New York Aerospace & Defense Are you a General Manager ready to take full ownership of a complex aerospace manufacturing business? Do you thrive in environments where decisive operational leadership and financial discipline drive rapid improvement? Are you motivated by stabilising operations while building a sustainable and profitable future? If so, this opportunity may be the right next step for you. The company are a specialist aerospace group designing and manufacturing critical components across avionics, hardware, hydraulics, pneumatics and power electronics. Leading global OEMs trust its products and operate on some of the most iconic commercial and defence aircraft platforms in service today. The General Manager will lead and restructure a portfolio manufacturing business, with full accountability for profit and loss, operational performance and customer delivery. Reporting to Amca operating leadership, the role carries increasing autonomy following a structured transition period. As the General Manager your responsibilities will include Owning full profit and loss performance including revenue margin and cash flow Leading day to day operations across the engineering, production, supply chain and support teams Driving rapid cost reduction and operational efficiency initiatives Ensuring disciplined execution across long cycle development and production programmes Presenting clear performance updates and improvement plans to senior leadership As the General Manager you will bring Proven experience leading a manufacturing business with full profit and loss ownership A strong operational background within regulated or high-reliability environments Demonstrated success in delivering cost reduction and productivity improvements Financial acumen across budgeting, forecasting and capital allocation A decisive leadership style with the ability to build trust and accountability This role offers the opportunity to run a business within a group known for specialised aerospace components used by the world's leading OEMs. The portfolio combines decades of technical heritage with products flying on globally recognised aircraft platforms, supported by end to end expertise across electrical, mechanical and power systems. All successful applicants will be contacted within two working days.
    $65k-126k yearly est. 2d ago
  • Assistant Store Manager - Chico's

    Chico's FAS, Inc. 4.1company rating

    Service manager job in Lake Grove, NY

    The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability. FUNCTIONAL RESPONSIBILITIES: Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trains associates on visual merchandising techniques to ensure store is always maintained. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential. Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations. Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper Controls. Assists in the recruiting, hiring, and development of store associates; interprets key performance indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. Other duties as assigned/required. This position may be found in multiple brands. Some duties may vary from brand to brand. COMPETENCIES: * Culture Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance. * Manages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. * Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals. * Organizational Savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. * Courage Stepping up to address difficult issues, saying what needs to be said. QUALIFICATIONS: High School diploma or equivalent Must be 18 years old or older Minimum 3 years prior retail or sales management experience preferred Excellent communication, verbal and written skills Excellent communication, verbal and written skills Able to travel to stores throughout the district Excellent customer service skills Knowledge of administrative aspects of store operations Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives Ability to work a flexible work schedule, including nights, weekends, and holidays is required The wage range for this position is $21.00 - $26.25. Successful candidates' wage rates will be determined based on their individual qualifications for the position. Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
    $21-26.3 hourly 6d ago
  • Assistant General Manager

    Brownson Country Club 4.0company rating

    Service manager job in Shelton, CT

    HARRY B BROWNSON COUNTRY CLUB INC, located at 15 Soundview Avenue in Huntington, Connecticut, is a distinguished country club serving the community in Shelton, CT. Known for its excellent amenities and vibrant member-focused culture, the club is committed to providing exceptional experiences for its members, offering a range of recreational, dining, and social opportunities. With a tradition of excellence, it continually strives to enhance services and deliver value to its members and guests. Role Description This is a full-time, on-site role based in Shelton, CT for an Assistant General Manager. The Assistant General Manager will support the General Manager in overseeing daily operations, maintaining quality standards, and ensuring exceptional experiences for members and guests. Responsibilities will include supervising staff, managing events, overseeing financial processes, maintaining facilities, driving member satisfaction, and supporting administrative tasks. The ideal candidate will uphold the club's high standards of service and help foster a welcoming and professional environment. Qualifications Excellent leadership, team management, and interpersonal communication skills. Experience in hospitality management, event coordination, and delivering high-quality service experiences. Proficiency in financial planning, budget management, and operational oversight. Problem-solving skills, organizational abilities, and attention to detail for managing day-to-day operations efficiently. Previous experience within a country club, hospitality, or service-focused setting is preferred. Ability to work effectively in a fast-paced, guest-oriented environment. Bachelor's degree in Hospitality Management, Business Administration, or equivalent experience is a plus.
    $58k-90k yearly est. 2d ago
  • PLUMBING SERVICE/OPERATIONS MANAGER

    Okey Plumbing & Heating Inc.

    Service manager job in Southampton, NY

    Job DescriptionBenefits: 401(k) matching Company car Dental insurance Health insurance Paid time off Vision insurance Well established, Southampton plumbing & gas heating company, seeks an experienced plumbing manager to run both field and office operations for the service department. Must be hands on individual and capable of leading a team for your division. Establish and implement processes and procedures for customer growth and profitability. Responsibilities- Lead, Work With, and Support: Team members in areas of sales, service, installation, dispatch, and shop and fleet maintenance upkeep. Work hand in hand with Construction Manager to produce effective and productive overall operation. Scheduling: Continuous calendar review. Optimize deployment of field assignments. Prep for all upcoming work including ordering of parts and equipment. Engage in direct customer communication as needed for scope of upcoming service projects as well as for resolving customer service related issues. Monitor Jobs: through tablets. field inspections, employee documentation, billing approvals and review of productivity. Improve material pricing system. Promote a healthy work/customer environment with both routine training and safety meetings. Sales: Make customer site visits to both prepare proposals as well as to resolve customer field issues. Build a plan for escalating customer repeat and new business. Financial: Understand and be accountable for financial results. Establish department guidelines/procedures to promote a clear process that is productive and profitable. Manage department expenses. Run reports to support the same and participate in company financial meetings. Desired Skills and Experience Minimum of 6 years in management in plumbing related industry. Ability to drive team performance to achieve all business goals and objectives. Highly organized with exceptional follow-through abilities. Good time management is essential. Excellent communication skills to convey confident and decisive messages to team and customers. Proficient using a computer: QuickBooks, Outlook, Word, Excel and scheduling software. Plumbing license preferable not required. Work Monday-Friday with possible weekends. Manage Emergency Service Program Ability to build trust and demonstrate enthusiasm.
    $70k-137k yearly est. 5d ago
  • Hotel General Manager

    American Cruise Lines 4.4company rating

    Service manager job in Guilford, CT

    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. Hold officers and crew accountable to American Cruise Lines' standards. Comply with American Cruise Lines' Operations Manual, service standards, and procedures. Responsible for assessing the management team and providing immediate corrective feedback. Anticipate the needs of guests and crew. Respond quickly to guest requests and ensure follow-up. Identify and resolve problems immediately and request home office support as needed. Ability to speak and present in front of all guests in person using a microphone. Management presence during meals services, cocktail hour, and onboard events. Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. Ensure Chefs are following approved menus and recipes. Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. Lead and direct ship officers in achieving weekly sales goals. Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. Manage shipboard business transactions, accounting, timecards, and home office reporting. Responsible for managing all hotel and food inventories. Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. Create positive crew experiences. Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. Perform bartending duties as needed with other management personnel. Other duties as assigned. Qualifications: 3+ years of hotel or food and beverage management experience. Bachelor's degree in business or hospitality management is preferred. Proficiency in Microsoft Office Suite applications. Willing to live and work aboard the ship. Optimism and a hardworking drive to succeed. Cruise industry experience not required. Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. Transportation Worker Identification Credential (TWIC). Attributes for Success: Commit to our American mission and share our American key values. Live our American core competences. Be the solution. It may not be my job, but it is my responsibility. Always do right. This will gratify some and astonish the rest. Work Schedule: 7 Days per week while onboard the ship. 6 to 8 weeks working and living onboard the ship. 1 to 2 weeks shore leave vacation. Perks: Benefits package including medical, dental, and matching 401k. Complimentary travel accommodations. Training programs to support you. Continuous growth in the company. Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. *Job sites across the nation*
    $66k-89k yearly est. 59d ago
  • Environmental Services / Custodial Operations Manager 2

    Sodexo S A

    Service manager job in Bridgeport, CT

    Role OverviewSodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Bridgeport Hospital, located in Bridgeport, CT. The Operations Manger will oversee approximately 40 housekeepers on the first shift (hours are approximately 6:30/7AM - 4/4:30PM) primarily M-F, requiring some flexibility to work other shifts and weekends/holidays as needed. Bridgeport Hospital, a member of Yale New Haven Health, is a private, not-for-profit acute care hospital located in Connecticut's most populous city. With 501 licensed beds across two campuses, plus 42 beds licensed to Yale New Haven Children's Hospital, we are the most comprehensive healthcare provider in Fairfield County. Our Environmental Services (EVS) Department plays a vital role in maintaining a safe, clean, and healing environment for our patients, staff, and visitors. The team is responsible for infection prevention through rigorous cleaning protocols, waste management, and ensuring compliance with hospital and regulatory standards. EVS staff work collaboratively with clinical and non-clinical teams to support patient care and operational excellence. Bridgeport Hospital serves over 570,000 outpatient encounters annually and discharges more than 29,000 patients each year. The EVS team is integral to sustaining these high standards of care and service. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being What You'll Dobe responsible for driving client and patient satisfaction scoresprovide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department work with the Environment of Care Committee and Infection Prevention Directoreffectively manages the Unit Operating Systemsupport a diverse and inclusive workforce What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You Bringhave experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping systemhave experience driving customer service and/or guest satisfaction results in a healthcare environment is preferredpossess strong leadership skills and can work independently to drive program compliance and reach project target dates of completioncan analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change managementhave experience effectively managing projects within agreed upon timelinesare results and safety driven Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
    $52k-101k yearly est. 6d ago
  • Field Service Supervisor

    Tradebe 4.3company rating

    Service manager job in Berlin, CT

    Apply now " Tradebe Site: Tradebe Berlin Department: Operations Business Line: Environmental Services & Global Functions Field Service Supervisor Description: Tradebe is a group of industrial businesses dedicated to creating a more sustainable planet and making a real impact on human wellbeing. In the US, we lead the way in recycling and the circular economy, managing diverse environmental challenges sustainably. Our Field Services team delivers essential industrial services directly in the field, including tank cleaning, spill response, waste removal, and more. This hands-on team plays a critical role in environmental protection and often travels to various sites. Join us and make a real impact on the environment! The Opportunity * ~ 50% travel throughout the US * Paid weekly What will you do? Make an impact! Join Tradebe as a Field Services Supervisor and lead industrial cleaning projects at customer sites. This is a working supervisor position and a great opportunity for field service professionals who enjoy hands-on work, leadership responsibilities, and variety in their day-to-day tasks. Key Job Responsibilities * Ensure compliance with Environmental, Health, and Safety (EHS) standards * Monitor and enforce DOT and OSHA safety rules during cleanup activities * Conduct site safety meetings and maintain proper protective equipment levels * Manage all phases of on-site projects, including scheduling and team supervision * Communicate effectively with clients and maintain accurate project documentation * Safely operate heavy equipment and tools for cleanup operations * Perform physical labor related to cleanup, waste removal, and remediation * Other duties as assigned Do you have what it takes? * High school diploma or GED (college degree preferred) * 2+ years of industrial cleaning/field services experience highly preferred * 1-2+ years of supervisory experience (depending on level) * Valid driver's license required * Ability to obtain TWIC card * Prior emergency response experience * Ability to work flexible schedules and travel as needed * Strong communication skills and ability to follow written/oral instructions What's in for you? Why Tradebe is Right for You * Competitive pay and benefits * Student loan repayment assistance * Generous vacation and sick plans * Medical (including telehealth), dental and vision * 401k Retirement match * Flexible spending accounts (FSA) * Health savings accounts (HSA) * Agency paid, basic life and AD&D insurance * Career ladders, professional development, and promotion opportunities * Leadership opportunities * Great work environment and culture * And MORE! Ready to make a difference? Apply now! #TeamTradebe #SustainableCareers #TradebeJobs The hourly pay rate for this position ranges from $27.50-$35.00 per hour depending on factors such as your location, experience, skills, and qualifications. Please note that the top end of the range is not guaranteed. This range is provided to offer transparency and should not be interpreted as a guaranteed offer. Final compensation will be determined through a thoughtful assessment of your background and fit for the role. If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities! Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law .
    $27.5-35 hourly 54d ago
  • Supervisor Of Clinical Services

    Careco

    Service manager job in Waterford, CT

    Benefits: 401(k) Bonus based on performance Company car Competitive salary Health insurance Paid time off Signing bonus Training & development 🚨 Now Hiring: Supervisor of Clinical Services - Home Health Care 🚨📍 Based in Waterford, Connecticut | $100K+ Bonus + Benefits | $10,000 Sign-On Bonus! Are you a clinical leader ready to make a real impact in the lives of patients and the professionals who care for them? We are searching for a Supervisor of Clinical Services to join our growing home health care team in Connecticut!As a key member of our leadership team, you'll play a critical role in driving high-quality patient care, supporting exceptional field based clinicians, and ensuring regulatory compliance in accordance with Connecticut Department of Public Health (DPH) standards. Why You'll Love Working With Us: ✅ $100,000+ Base Salary ✅ Performance Bonus Opportunities ✅ $10,000 Sign-On Bonus ✅ Company Vehicle + Mobile Phone Provided ✅ Supportive Leadership + Growth Pathways What You'll Do: Oversee and support clinical staff in the delivery of home health care services across a defined service area Ensure compliance with CT DPH regulations and clinical best practices Lead case conferences, quality improvement initiatives, and documentation review Collaborate with interdisciplinary teams to maintain high standards of patient care Serve as a mentor and resource for field staff, providing hands-on guidance and support Participate in the recruitment, training, and retention of top clinical talent Act as a liaison between clinical operations and executive leadership Who You Are: ✔ A Registered Nurse (RN) licensed in Connecticut ✔ A minimum of 2 years of clinical experience in home health care ✔ At least 1 year of supervisory/management experience in a home health setting ✔ A passionate leader with strong organizational and communication skills ✔ A driver of quality, compliance, and compassionate care About Us: We are a values-based home health care provider dedicated to clinical excellence, compassionate service, and innovation. With a footprint across multiple states, we empower our teams with the resources they need to succeed-and the autonomy to make a difference. Ready to Lead With Purpose? Apply today and step into a role that offers growth, impact, and unmatched support. Let's elevate home care together.📩 Apply now or email your resume to ************************* Compensation: $100,000.00 per year This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Connecticut Association for Healthcare at Home.
    $100k yearly Auto-Apply 60d+ ago
  • Operations Manager Portable Sanitation Services

    Bonavita Luxury & Portable Lavatories

    Service manager job in East Hartford, CT

    Job DescriptionBenefits: holiday pay company cell phone Company car Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Free uniforms Training & development Job Summary We are seeking a hands-on Operations Manager to oversee daily operations for our portable sanitation and site services division, including Temporary Fence, Portable Restrooms, and Bathroom Trailers. This role manages field staff, routing, equipment, and service quality while supporting a growing customer base. Responsibilities Oversee daily delivery, service, and pickup routes Manage and support drivers, technicians, and yard staff Supervise operations for Temporary Fence, Portable Restrooms, and Bathroom Trailers Ensure compliance with safety, sanitation, and DOT requirements Coordinate scheduling with sales and customer service teams Monitor equipment inventory, maintenance, and cleanliness standards Respond to operational issues, customer concerns, and emergency service needs Qualifications 3+ years of operations or field service management experience Experience in portable sanitation preferred Knowledge of Temporary Fence and restroom trailer operations a plus Strong leadership and organizational skills Valid drivers license (CDL preferred but not required) Compensation & Benefits Salary: $75,000-$85,000 Company truck Company cell phone Health insurance Paid time off and holidays
    $75k-85k yearly 19d ago
  • Supervisor of Pre-Service and Financial Clearance Full Time

    Bristol Hospital Group 4.6company rating

    Service manager job in Bristol, CT

    At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice. JOB SUMMARY: Under the direction of the department manager, the Supervisor Pre-Registration and Financial Clearance Supervisor provides oversight of the Financial Clearance and Pre-Registration teams. The supervisor will oversee pre-registration, benefit verification, authorizations, reconciliations, quality review and training. They will work with revenue cycle teams, hospital departments, practices, and providers to support team effectiveness. ESSENTIAL JOB FUNCTIONS: Handle authorization process and obtain pre-certification approvals prior to service. Submit pre-authorization requests and follow up with payers to ensure timely approvals Maintain accurate records and reports of pre-certification requests, approvals, and denials Assist with assignment of worklists and submit authorization information according to payer requirements Follow up on authorization requests and coordinate with practices and departments according to established policies Collaborate with revenue cycle leadership and participate in monthly meetings to review payment and denial trends Coordinate with provider practices and hospital departments to ensure timely scheduling of patient procedures Act as escalation point for patient and insurance inquiries and Assist other pre-service departments with tasks including estimates and admission notifications when required Perform post service reconciliations and denial follow up tasks Oversee team performance using reconciliations and audit checks Adhere to applicable policies and procedures, including HIPAA compliance, and state and federal regulations Other duties as assigned Qualifications KNOWLEDGE / SKILLS / ABILITIES: Ability to ensure quality and integrity of assigned team tasks and meet given productivity standards Possess a patient-centric approach to answer questions and provide information in a professional manner Demonstrate leadership, teamwork, cooperation and collaboration within and outside the team Skill in effective oral, written, and interpersonal communication Skill in problem-solving in a variety of settings and translation of data into actionable steps Ability to read, understand, interpret, and analyze payer requirements Ability to work independently, take initiative, and manage multiple projects in a timely manner Possess leadership skills including quality audits, task assignments, and training efforts Excellent customer service and communication as well as interpersonal, organizational and analytical skills Demonstrate initiative and ability to multi-task while working independently Strong organizational skills and systems aptitude REQUIRED EDUCATION / EXPERIENCE: A Bachelors degree and a minimum of (2) year of revenue cycle experience or Associates degree and a minimum of (3) years of patient access, financial clearance or financial counselor experience or High School Diploma and a minimum of (5) years of patient access, financial clearance or financial counselor experience Prior leadership experience including team oversight, performing independent projects, or training activities Experience with payer portals and requirements preferred Familiarity with medical and insurance terminology Knowledge of payer contracts, regulations and guidelines as well as State and Federal laws relating to billing, collections, and patient access procedures Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
    $62k-85k yearly est. 9d ago
  • Customer Service and Sales Manager

    Two Maids-West Hartford

    Service manager job in West Hartford, CT

    Job DescriptionBenefits: Bonus based on performance Free uniforms Opportunity for advancement Profit sharing Training & development *If you have RETAIL SALES EXPERIENCE please apply! This is a great fit for anyone with retail experience. About the Role: Two Maids - West Hartford is looking for a Part Time Office Sales Manager! Join the award winning residental cleaning company. In this exciting role, you'll drive sales and enhance customer relationships while contributing to a vibrant work environment. Schedule: IN OFFICE: Monday - Friday, 8:15 AM 12:15 PM +(20 hours per week) Location: 241 Park Rd, West Hartford, CT Compensation: $17.00 per hour + Profit Share Includes: Uniform shirt, clean private office, parking Office Management & Administration Office Opening: Ensure the office is open and operational by 8:15 AM. Phone Management: Professionally answer incoming calls serving as the professional first impression for Two Maids. Monthly Supply Management: Monitor, order, and organize all necessary office and cleaning supplies Client Services & Sales Lead Outreach: Proactively call and follow up with warm leads (inquiries, referrals, past clients) to introduce and sell the value of Two Maids' cleaning services. Sales: Articulate the benefits of our various cleaning packages, provide quotes, and close sales with professionalism and enthusiasm. Scheduling: Efficiently schedule and coordinate all cleaning appointments for our field team, ensuring optimal routing and client satisfaction. Customer Relations: Maintain a positive, long-term relationship with new and existing Two Maids clients. Requirements: At least 1 year of Customer Service & Sales Experience. Employee Management experience. Positive attitude and a passion for customer service. Ability to work independently. Proficiency in CRM software and Microsoft Office Suite. Car and clean driving record. Complete a Background Check We look forward to hearing from you! - TWO MAIDS *Proud to be female owned and operated. Equal Opportunity Employer.
    $17 hourly 10d ago
  • District Service Supervisor

    Bell and Howell LLC 4.7company rating

    Service manager job in Hartford, CT

    About Bell and Howell Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients. Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry. Position Title: District Service Supervisor Location: New England Area Job Summary: The District Service Supervisor proactively manages a subset of a district including people management and operational oversight. They are responsible and accountable for managing a team of technicians to ensure maximum performance, engagement, and operational compliance. The independently resolve customer problems and ensure optimized resourcing to manage cost and SLA performance. They also drive special projects as needed to support the district, region, or overall service organization strategy and performance. Job Responsibilities: Ensure operational SLA compliance with assigned customers and technicians and direct tactical actions related to customers and monitor metrics on response time, down time, time between calls, and time to repair products. Evaluate data and make recommendations for improvements to better serve the customer. Serve as an escalation point for customer concerns. Manage an assigned team of technician through responsible recruiting, training, motivating, coaching and counseling. Work with district management team to determine the training needs for the district and ensure that programs are delivered to increase their skill base and technical proficiency. Ensure the day-to-day and week-to-week optimal utilization of people and technical resources through forecasting, planning and scheduling. Realign resources as needed to ensure customer satisfaction. Resolve any customer issues or complaints. Be responsible for operational performance of the team, including adherence to customer Service-Level Agreements (SLAs) and revenue recognition practices. Assess team effectiveness in providing service to customers by developing methods and mechanisms for tracking performance. Develop strategies and action plans to address deficiencies and improve efficiency and productivity. Support District growth requirements as needed under the direction of a District Service Manager or other service leader. Work with District Service Manager (DSM) to monitor operational metrics, completion of projects, and call closure. Oversee safety compliance of team and care for company property. Contribute to team efforts by accomplishing related results in a cooperative and supportive manner. Maintains availability by carrying a cell phone; responding to emergency and non-scheduled calls for support within established response time goals. Other duties as required. Supervisory Responsibilities: Will manage a portion of the technicians in a service district and be accountable for the performance, engagement, and compliance with company and department process and policy. May manage certain assigned projects and initiatives in the district, region, or national level Competencies (Skills, Knowledge and Abilities): Requires understanding of computer program functionality and software troubleshooting skills. Strong interpersonal/customer relation skills. Ability to effectively resolve conflict internally and externally. Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment. Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives. Strong analytical, problem-solving, quantitative, and time management skills. Ability to communicate effectively both orally and in writing. Ability to understand, remember and follow verbal and written instructions. Ability to work as an integral part of a team. Ability to read and understand written procedures and diagrams for assembly and test. Ability to develop and implement solutions to assembly problem. Ability to maintain regular attendance and be punctual. Education and Experience: High School degree or equivalent. Degree in electronics, advanced mechanics and/or software training with 1+ year related industry/equipment experience or equivalent combination of education and experience. 5+ years of field experience strongly preferred. Associate degree preferred. 1+ year of supervisory experience including accountability for employee performance preferred. Travel: This position requires regular travel in the United States and Canada. Physical and Mental Requirements: Mental/Cognitive Requires reading, math, weighing and/or measuring, conducting research, analyzing, evaluating and drawing conclusions, implementing plans, procedures, solutions, coordinating others to accomplish a goal. Ability to work with others and manage emotions. Physical Requires sitting and walking. Requires using hands to feel, reaching with hands and arms. Requires standing, talking and hearing. Requires close, distant, color, and peripheral vision; depth perception. Work is usually performed in a controlled office, manufacturing or retail environment; noise within acceptable safety levels; work is sometimes performed in cramped areas; heights up to sixteen (16) feet; paper dust prevalent; exposure to with cleaners and solvents used to clean machines. Requires lifting of up to fifty (50) pounds. Ability to travel regularly to visit customers and meet with employees and conduct occasional out of district travel. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
    $56k-82k yearly est. 17d ago

Learn more about service manager jobs

How much does a service manager earn in Hamden, CT?

The average service manager in Hamden, CT earns between $56,000 and $140,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Hamden, CT

$88,000

What are the biggest employers of Service Managers in Hamden, CT?

The biggest employers of Service Managers in Hamden, CT are:
  1. Icahn Automotive
  2. VIP Tires & Service
  3. Guilford Savings Bank
  4. Ascend Bank
  5. Ct Pest Solutions
  6. Mygsb
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