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  • Service Delivery Manager, M365 platform

    Zurich Insurance Company Ltd. 4.8company rating

    Service manager job in Schaumburg, IL

    Zurich North America is currently hiring a Service Delivery Manager, and this person will work in a hybrid schedule out of our Schaumburg North America HQ. This person will report to the AV Systems Manager IT: Operational Planning and Execution. He or she is a technical delivery lead for base Microsoft services, including ensuring core mail and messaging platform, SharePoint, Viva Engage tools, governance, Power Platform, etc. are delivered with quality and reliability. Objectives: Manage the technical environment including the change process. Own M365 user license footprint. Partner with the Governance team to ensure tools align with the current and future data governance strategy. Collaborate with ZCC Technical Team to meet day-to-day user needs. Transition the service from a task-based group to a collaborative business partner. Build a service catalog and coordinate training as part of a new demand-management strategy. Responsibilities: Lead onshore and offshore resources to a collaborative future state that leverages AI. Create and manage a service catalogue that guides business users to appropriate solutions for standard problems. Align M365 capabilities (Teams, SharePoint, OneDrive, Exchange, etc.) with business goals and IT strategy. Implement policies for data retention, access control, naming conventions, and lifecycle management to ensure compliance and consistency via Avepoint platform. Guide offshore partners (ZCC) to deliver professional results from the service catalog. Partner with Governance and Privacy to ensure we provide the necessary controls within the M365 space to achieve organizational goals at appropriate levels of risk. Ensure the various legal holds and other requirements are met. Oversee vendor or internal support teams to maintain uptime, resolve issues, and escalate when needed. Build training and end user education to help them adopt these collaborative business tools. Collaborate with Digital Workplace Enablement Lead on a communication strategy for changes. Organize events for power users/citizen developers that bring talent together to be shared across the organization. Contribute to ZNA learning opportunities to bring M365 expertise to ZNA colleagues. Manage M365 License strategy to align with organizational objectives. Analyze usage patterns to right-size licensing and eliminate waste. Assess new M365 capabilities for potential ROI and operational efficiency. Ensure maximal use of licensed M365 features to use Microsoft as primary platform and limit redundant third-party spend. Basic Qualifications: Bachelor's Degree and 6 or more years of experience in the Application Design and Development area OR High School Diploma or Equivalent and 8 or more years of experience in the Application Design and Development area Preferred Qualifications: Insurance and financial services background Experience managing vendor resources and relationships M365 platform experience managing applications Teams, SharePoint, OneDrive, Exchange, etc.. Experience partnering with Governance and Privacy to ensure we provide the necessary controls within the M365 space to achieve organizational goals at appropriate levels of risk. Experience creating and managing a service catalogue that guides business users to appropriate solutions for standard problems. People management background Strong verbal and written communication skills Strong analytical and problem solving skills At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $124,410.00 to $203,610.00, with short-term incentive bonus eligibility set at 15%. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. A future with Zurich. What can go right when you apply at Zurich? Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500 . Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): AM - Schaumburg Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: Yes Linkedin Recruiter Tag: #LI-MG1 #LI-ASSOCIATE
    $124.4k-203.6k yearly 4d ago
  • Mgr Turbine Support & Business

    Constellation Energy 4.9company rating

    Service manager job in Warrenville, IL

    This Manager Turbine Support and Business position may be filled at any of the following Mid-West sites: Braidwood Generating Station in Braceville, IL Byron Generating Station in Byron, IL Cantera in Warrenville, IL Clinton NPS in Clinton, IL Dresden Generating Station in Morris, IL LaSalle Generating Station in Marseilles, IL Quad Cities Generating Station in Cordova, IL Who We Are As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future. Total Rewards Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more. Expected salary range of $144,900 to $161,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k). Primary Purpose of Position Responsible with assisting execution of new Rotating Gas and Steam Turbine Equipment project teams within the Constellation Generation business unit and External Industry Third Parties which includes outage planning, oversight, consulting, technical services, and work execution. Advise Constellation Generation and External Third parties in achieving outage excellence through implementation of Turbine Services management model and best practices. Support execution of Clean Energy Center (CEC) and outside of CECs turbine outages as assigned by Fleet Turbine Support Sr Manager. Support Sr Manager in developing business cases to support external venture decision making. Lead turbine working groups with Generation and external utilities. Provide CEC management and coordination of resources including managing multiple projects remotely. Always enforce procedure use and adherence, Human Performance (HU) fundamentals, Technical Human Performance (THU) techniques, and provide coaching and mentoring as necessary to achieve continuous improvement. Primary Duties and Accountabilities Support Turbine Services fleet nuclear outages from planning to execution as assigned by Turbine Services Fleet Support Sr Manager. Manage, direct, coordinate Fleet Turbine Support resources in support of Constellation Energy. Assist Sr Manager as liaison between CECs and outside of CECs. Advise Constellation Energy and Third parties in achieving outage excellence through implementation of best practices from Turbine Services management model. Assist Sr Manager with new business opportunities and relationships with external customers by leveraging Constellation fleet turbine services resources. Develop necessary business cases, gain necessary approvals, and drive through execution phase. Minimum Qualifications Bachelor's degree with 8 years of power generation experience OR Associate's degree with 10 years of power generation experience OR High school diploma/GED with 12 years of power generation experience Demonstrated leadership in a minimum of 3 maintenance outages Must be able to travel approximately 75% Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties Preferred Qualifications Original Equipment Manufacturer (OEM) training as applies to discipline in reactor, gas and steam turbine/generator projects Demonstrated strong communication and interpersonal skills
    $144.9k-161k yearly 5d ago
  • Manager, Client Service

    Kantar 4.3company rating

    Service manager job in Chicago, IL

    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details Kantar Rewards Statement At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
    $69k-105k yearly est. 2d ago
  • Director of Donor Services

    Cai 4.8company rating

    Service manager job in Evanston, IL

    Req number: R6602 Employment type: Full time Worksite flexibility: OnsiteWho we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Director of Donor Services, you will secure private financial contributions and communicate with a variety of donors. This position requires up to 20% travel. Job Description We are seeking a Director of Donor Services for our client, a well-respected and nationally recognized not-for-profit corporation that conducts scholarship programs. This is a direct hire position and is full-time, onsite in Evanston, Illinois. Our client is seeking a professional who will report directly to the Executive Director of Scholar and Donor Services. This individual will help manage the corporation's efforts to secure private financial contributions and will serve as the secondary department leadership role in conducting an inaugural multi-million-dollar fundraising campaign. As part of a small team that covers the entire United States, this individual will be expected to travel approximately 20% of the year and must be comfortable communicating with a variety of contacts including Scholars and corporate and foundation executives. This individual must have a strong work ethic, solid communication skills (both oral and written), and be self-motivated, well-organized, and work well both independently and with others in teams. The ideal candidate should have at least three years of practical related development experience including supervising a team and oversight of an overall fundraising function. Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. What You'll Do Work with internal staff and corporate leadership to complete a major inaugural fundraising campaign Initiate dialogue and cultivate ongoing interactions with potential donors Educate potential donors about the corporation's mission and cultivate requests for financial support to grow and expand the corporation's mission Identify and research potential donors from an extensive prospect pool Assist with internal analysis and report to the Executive Director of Scholar and Donor Services concerning developments regarding fundraising activities and campaign status Work directly with other internal departments to enhance prospecting efforts Extensive use of a customized database in addition to standard PC applications Recommend and help implement procedural improvements/efficiencies Perform general administrative duties, including data input, correspondence, proofing documents, etc. Various other duties as assigned by the Executive Director of Scholar and Donor Services, President, other officers, and upper management of the corporation What You'll Need Required: Bachelor's degree, required Experience managing a portfolio of 75-100 donors Solicitation of gifts of $25,000 and above Team management and supervision experience including writing annual performance reviews, performance management, etc. Must have excellent written and verbal communication skills Must have strong project management and organizational skills Must have familiarity with philanthropic and fundraising best practices Must be a collaborative team player who enjoys working with others Thorough knowledge and experience working with Word, Excel, and Adobe Acrobat required Experience with Customer Relationship Management (CRM) software - specifically, Salesforce Nonprofit Success Pack (NPSP) is highly preferred Strong awareness of corporate, private foundation, and collegiate sectors; marketing oriented; professional in demeanor and presentation; commitment to academic excellence; business-like communicator familiar with structured environments and deadlines; ability to effectively present ideas in detail at the boardroom level; strong commitment to the highest ethical business practices Preferred: Advanced degrees/certifications preferred Physical Requirements Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Ability to travel up to 20% Our client provides excellent benefits including a corporate-sponsored health care plan, Paid Time Off (PTO), flexible spending accounts (health care, dependent care and transportation), and a very lucrative retirement plan. #LI-JH1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $90,000 - $115,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $90k-115k yearly 2d ago
  • Crisis Services Supervisor

    Dupage County Health Department 2.7company rating

    Service manager job in Darien, IL

    Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014) By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most? About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program. The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information. Job Details This full-time position is scheduled to work Monday - Friday, 8:00 am - 4:00 pm. This position requires flexibility in hours to accommodate varying staff schedules. The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors. Education Requirements and Salary Ranges - Master's degreed candidates current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist will be considered; Supervisory experience required -The hiring range for this position is $70,895 to $81,595, depending on experience. Benefits Galore! - Comprehensive training program (and we pay you for it!) Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment2 Responsibilities As a Crisis Services Supervisor, you will: - Supervise the work of on call crisis staff, including crisis services counselors, engagement specialists, and crisis services techs. - Manage the student internship process for crisis services -Coordinate training for new hires; develop training schedules - Provide training and coaching to staff working in crisis services - Provide support and consultation to staff regarding unique or complex client situations - Collaborate with other professionals to support integrated care for clients served through crisis programs - Serve as consultant to service providers in the community and ensure community knowledge and access to crisis services - Monitor and analyze program outcomes and implement quality control processes - Participate in emergency response activities as assigned - Review charts and documentation for accuracy and compliance - Work with a team of supervisors and assists in any necessary coverage to other Crisis services activities Requirements - Master's degree in Psychology, Social Work, or related field - Current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist, or a Licensed Clinical Psychologist - 5+ years of experience working with chronically mentally ill populations - 3+ years of supervisory experience - Equivalent combination of training and experience Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $70,895.00 - $81,595.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services
    $70.9k-81.6k yearly 7d ago
  • Assistant Automotive Service Center Manager

    Blain's Farm & Fleet (Blain Supply, Inc.

    Service manager job in Romeoville, IL

    Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years! Associates hired into a full-time role will become eligible for the following benefits effective their 91 st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc. All major Holidays & Birthday off Advanced Leadership Training Programs: build the skills to grow your career Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more! Internal recognition programs that support an engaged workplace 401(K) with company match Paid ASE testing and certifications Compensation Saturday & Sunday weekend premium pay $2.50 per hour Starting base pay up to $23.50/hr The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information. Job Duties The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for: Resolving customer issues Providing technical assistance and training for service technicians and advisors Supervising Service Center associates Performing Technician responsibilities as needed Demontrating awareness and compliance with Loss Prevention and safety policies. Qualifications Must possess a valid driver's license Great communication skills Prior Automotive Maintenance experience is preferred Prior supervisory experience preferred Prior Retail experience preferred Able to work evenings when needed and at least every other weekend Able to pass pre-employment drug screening and background checks Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date Must possess or have the ability to obtain forklift certification Ability to read and speak English and communicate with customers and co-workers *Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications. EEO Statement Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
    $23.5 hourly 2d ago
  • Service Manager - Commercial Roofing

    Roofing Talent America (RTA

    Service manager job in Chicago, IL

    Chicago, IL $110k - $130k + Benefits & Performance Bonus Grow a service division, build a legacy. Looking for more than just a job? This is your chance to step into a role where your impact within the service division is seen, your growth is supported, and your success truly matters. This contractor is on an explosive growth journey, and strive for greatness every day. With no cap on future growth, this is a business where your career can truly go to the next level. Join a company that has your back from day one. You'll be working with a contractor that's stable, well-funded, and gives you the tools, training, and support you need to succeed. Benefits Healthcare insurance 401k Performance Bonus Key Requirements Prior experience leading a commercial roofing service division Solid knowledge of commercial roofing systems Have a background in dealing with P&L If you want to join this journey then APPLY NOW with your resume. Don't have a resume? No problem! Just get in touch directly with Charlie through text, call or email: ************** ********************************
    $110k-130k yearly 1d ago
  • Manager Engineering - Co-Location

    Constellation Energy 4.9company rating

    Service manager job in Braceville, IL

    Who We Are As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future. Total Rewards Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more. Expected salary range of $156,600 to $174,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k). Primary Purpose of Position Performs advanced technical/engineering problem solving in support of nuclear plant operations while acting as a resource and technical expert to engineers. Responsible for technical decisions. Possesses excellent knowledge in functional discipline and its practical application and has detailed knowledge of applicable industry codes and regulations. Primary Duties and Accountabilities Provide in-depth technical expertise to develop, manage and implement engineering analysis, activities and programs. Provide technical expertise and consultation through direct involvement and as a subject matter expert when consulted to identify and resolve equipment and system problems Directly fulfill engineering and technical leadership accountability regarding short-term and long-term programs that impact site operations Perform engineering and technical tasks as assigned by supervision applying general engineering principles Accountable for the accuracy, completeness, and timeliness of work ensuring proper configuration management and assuring that standard design criteria, practices, procedures and codes are used in preparation of plans and specifications. Perform independent research, reviews, studies and analyses in support of technical projects and programs. Recommend equipment, new concepts and techniques to improve performance, simplify construction, reduce costs, correct design or material flaws, or comply with changes in codes or regulations. All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Emergency Response duties and/or coverage, Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.) Minimum Qualifications Bachelor's degree in Engineering (Chemical, Civil/Structural, Electrical, Industrial, Mechanical, or nuclear) OR related science OR License Professional Engineer OR Active/Inactive SRO License with 5 years of engineering or related experience, which shall include 1 year of nuclear power plant experience Maintain minimum access requirements or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties Preferred Qualifications Electrical Engineering degree/experience strongly preferred Supervisory or managerial experience Professional Engineer Registration Advanced technical degree or related coursework
    $156.6k-174k yearly 2d ago
  • Customer and Consumer Service Manager

    Uni Brands Corporation

    Service manager job in Wheaton, IL

    Customer & Consumer Service Manager Who We Are: uni Brands is a global leader in the writing instruments products industry. For more than 100 years, uni's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. uni is one of the world's most widely recognized families of writing instruments. Please visit ************************ for additional information. Position Summary: We are seeking a proactive and results-driven Customer & Consumer Service Manager to lead our customer support team and ensure outstanding service delivery. This role is responsible for overseeing consumer and customer service operations and fostering an exceptional service culture. The ideal candidate will possess strong leadership skills, problem-solving abilities, and a passion for delivering exceptional customer and consumer experiences. Key Responsibilities: Customer Service Operations Oversee and manage the daily operations of the customer service team. Develop and implement effective customer service policies, procedures, and standards. Track key performance metrics and prepare reports to evaluate service quality and efficiency. Stay up to date with industry trends and best practices in customer service. Team Leadership & Development Lead, coach, and mentor a team of customer service representatives to enhance performance and engagement. Oversee the training of customer service representatives in consumer engagement best practices. Handle escalated customer issues and resolve conflicts in a professional manner. Customer Satisfaction & Engagement Monitor customer inquiries and ensure timely and professional resolution of issues. Analyze customer feedback and complaints to identify trends and implement improvements. Consumer Service Excellence Enhance consumer service experiences by implementing personalized support strategies. Develop and maintain a consumer feedback loop to continuously improve products and services. Ensure effective communication channels are available for consumers, including phone, email, chat, and social media. Cross-Department Collaboration Collaborate with other departments, including sales, marketing, and product development, to enhance customer and consumer satisfaction. 3PL Partner Management Manage 3PL (Third-Party Logistics) partner relationships to ensure accurate and timely order fulfillment. Monitor order processing, shipment tracking, and inventory levels in collaboration with 3PL providers. Address and resolve any logistics-related customer service issues efficiently. Develop strategies to improve order accuracy and delivery timelines in coordination with 3PL partners. Job Qualifications: Bachelor's degree preferred. Associate's degree required, or equivalent work experience. 5-7 years minimum of progressive Customer Service experience 1-2 years minimum of direct people management Must have experience with customers including Amazon, Wal-Mart, Target, and Staples High proficiency with Excel, data/analysis, and reporting SAP experience; SAP ByDesign experience preferred Working knowledge of EDI What We Offer: At uni Brands we work hard to embody our core values (humble, hungry, and wholehearted), while aspiring to fulfill our vision - to deliver unique solutions that enrich the lives of our customers by inspiring creativity and connection . We hold our values and our vision in such high esteem because we believe that where creativity and connection exist, vitality and growth are sure to follow - and we enthusiastically embrace the opportunity to deliver the tools and solutions that foster this type of flourishing. At uni we recognize the profound personal investment required by each individual to ensure our success and in return, we work tirelessly to make uni a place where our people can flourish including offering: An annual salary range of: $95k-$105k A comprehensive and competitive insurance benefits program, which includes medical, dental, vision, life, long and short-term disability insurance Benefits start the 1st of the month following the hire date 401(k) plan with a company match Generous paid time off policy Break room stocked with snacks and drinks Hybrid work option: 3 days in office/2 remote
    $95k-105k yearly 1d ago
  • Operations Manager

    Jameson Sotheby's International Realty 3.9company rating

    Service manager job in Chicago, IL

    Operations Manager - Top Real Estate Team (Chicago) About the Role: IKGroup at Jameson Sotheby's Cityhub is looking for a highly proactive, detail-obsessed, experienced Operations Manager with a real estate background. This person will take full ownership of day-to-day operations so our top-producing broker can stay focused on what matters most-clients, deals, and growth. Responsibilities: Own and manage all daily operational tasks-anticipating needs before they arise. Coordinate vendors and service providers (e.g., stagers, cleaners, photographers, movers). Oversee listing preparation and ensure properties are photo-ready, show-ready, and launch on time. Manage and streamline communication across the team, ensuring nothing falls through the cracks. Track and follow up on all active deals, ensuring deadlines and contingencies are met. Maintain and update internal systems, checklists, and processes for maximum efficiency. Handle inbox triage - filtering and responding to operational and logistical questions. Be the first point of contact for vendors, contractors, and service providers. Assist with marketing coordination (print orders, open house prep, listing packages). Provide weekend coverage for critical tasks, emergencies, or show prep. Work closely with the lead broker to identify operational gaps and implement solutions without waiting for direction. Qualifications: Minimum 3+ years of experience in a real estate operations, transaction coordination, or team management role. Deep understanding of real estate workflows (listings, contracts, closings). Licensed or willing to obtain a license preferred. Exceptional attention to detail and organizational skills. Comfortable making decisions and taking ownership. Tech savvy (CRM, MLS, digital marketing platforms). Able to work weekends and off-hours when needed. Thrives in a fast-paced, high-stakes environment. Compensation: Competitive base salary + performance-based bonuses. Growth potential in a top-producing luxury real estate team.
    $76k-124k yearly est. 3d ago
  • Senior Manager, Endpoint Services

    NRI North America 4.5company rating

    Service manager job in Westchester, IL

    Title: Senior Manager, Endpoint Services - (Subcontract at an NRI) Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI. Position Overview: The Senior Manager, Endpoint Services is responsible for the strategic leadership and operational management of all endpoint technologies across the enterprise. This includes Windows and Mac workstations, tablets, mobile devices, and point-of-sale systems. The role ensures seamless device lifecycle management, user experience optimization, and alignment with organizational goals. Key Responsibilities: Endpoint Lifecycle Management: Own and manage the full lifecycle of endpoint devices, including: Company-provided cell phones Windows laptops and workstations Mac laptops and iPads Android tablets and peripherals for store POS systems Lead the migration from Windows 10 to Windows 11 across the enterprise. Oversee the deployment, configuration, and support of Shopify POS systems on Android tablets. Administer and optimize Microsoft Intune for Mobile Device Management (MDM), including device enrollment, compliance, and application deployment. Service Provider Management: Manage a third-party remote hardware depot responsible for maintaining inventory and drop-ship services for laptops, POS, and workstation hardware. Oversee a team of end-user compute support staff provided by a large managed services provider. Maintain and grow relationships with Value-Added Resellers (VARs) for hardware procurement and support. Operational Excellence: Develop and enforce endpoint standards, images, and automation scripts to streamline deployment and reduce manual effort. Monitor performance and usage metrics to proactively identify and resolve issues. Collaborate with security, infrastructure, and service desk teams to ensure endpoint compliance and security. Lead vendor relationships and manage contracts related to endpoint hardware and software. Required Qualifications: 7+ years of experience in IT endpoint management, with at least 3 years in a leadership role. Proven experience managing Windows 10/11, MacOS, Android tablets, and mobile devices. Expertise in Microsoft Intune and MDM solutions. Experience with Shopify POS or similar retail systems. Strong understanding of endpoint security, compliance, and patch management. Excellent communication, leadership, and stakeholder management skills. Preferred Qualifications: Experience with scripting (PowerShell, Bash) and automation tools. Familiarity with identity and access management (Azure AD, Conditional Access). ITIL or similar service management certification.
    $89k-130k yearly est. 3d ago
  • US Customs Mgr.

    Ammega

    Service manager job in Chicago, IL

    About: We are a multinational group with extensive cross-border operations and a diverse range of trade schemes worldwide. We are seeking an ambitious Customs Manager to join our Global Customs team and lead the management of customs operations in the United States. This role offers significant exposure to a dynamic and growing US business with high potential. Scope: The role oversees all customs operations in the US across approximately 10 locations, handling a high volume of cross-border transactions. The position is part of the Global Customs team, collaborating on policies, guidelines, and operations that impact the company's worldwide trade activities. Individual accountabilities Manage all aspects of customs operations for the US, ensuring compliance with local regulations. Oversee tariff classification, rules of origin, customs valuation and other customs-related topics for all imported and exported goods. Collaborate closely with the Global Customs team to ensure consistent application of global policies and procedures, and contribute to their development. Work with local US sites (approx. 10 locations) to ensure smooth customs processes and support operational needs. Ensure that the company's controls, policies and procedures are all understood & followed and implemented accordingly. Manage customs data end-to-end: ensure proper collection, storage, and analysis to support compliance and decision- making. Work closely with external customs brokers and internal stakeholders to manage customs filings, resolve issues, and ensure compliance with US regulations. Maintain high-quality standards and attention to detail in all customs-related activities. Keep up-to-date with changes in US customs law, trade regulations, and compliance requirements. Partner with other teams - Operations, Legal, Finance to ensure overall Group compliance Requirements: Bachelor's degree in business/finance/law or other relevant field. Min. 5 years of proven experience in US customs operations. Knowledge of US customs legislation. Detail- oriented with a commitment to high-quality work. Strong communication and project management skills. Expertise in customs data management within ERP systems will be highly valued. A US customs broker license is welcome as a demonstration of technical knowledge, but it is not required for this role. We are looking for customs manager with a broad operational and analytical expertise. MS Office proficiency (MS Excel, PPT) Experience in multicultural environments and matrixed organization
    $40k-73k yearly est. 4d ago
  • Assistant Advisor Manager

    Engel & VĂ–Lkers Chicago-North Shore-Michigan Shoreline 4.4company rating

    Service manager job in Chicago, IL

    We are seeking an Assistant Advisor Manager to help lead, coach, and elevate our growing Engel & Völkers network in Illinois, Southwest Michigan and Northern Indiana. This role is ideal for a high-performing, actively licensed real estate broker with 3+ years of successful production who is ready to expand into leadership while staying connected to the business they love. At Engel & Völkers, we believe in quality, collaboration, and the power of one exceptional brand. Our Assistant Advisor Manager will play a central role in developing our talent, reinforcing our culture, and supporting Advisors as they build sustainable, high-volume businesses. Role Overview The Assistant Advisor Manager supports our licensed Advisors through coaching, accountability, training, and strategic guidance. You will begin by leading in the areas where you already have strength, experience, and confidence. As you progress in leadership-and as we gain a deeper understanding of your talents-you will take on broader responsibilities and ultimately oversee the full scope of the Advisor Manager role as outlined below. This position is designed as a pathway toward becoming the Broker of Record for the Shoreline region. (Ultimate) Key Responsibilities Advisor Coaching & Development Provide 1:1 coaching and group training to support business growth, client service, and professional development. Guide Advisors in using the full E&V toolkit: CRM, EV World, marketing platforms, systems, and resources. Reinforce best practices around branding, service standards, marketing, negotiation, and lead management. Business Performance & Accountability Support Advisors in building consistent, sustainable production. Lead monthly shop meetings and regular accountability sessions. Monitor activity and performance to ensure Advisors remain aligned with E&V expectations. Talent Support & Integration Contribute to the recruiting strategy for growing the Shoreline and Northern Indiana Advisor team. Evaluate potential talent and participate in recruitment. Assist with onboarding and integration of new Advisors. Promote a culture of collaboration, consistency, and professional excellence. Shop Leadership Support the Shop's operational rhythm and Advisor experience. Serve as a trusted resource and brand ambassador. Collaborate with leadership to strengthen systems, processes, and overall shop performance. Support compliance by ensuring Advisors adhere to state licensing rules, brokerage procedures, and regulatory standards. Play an active role in strengthening the Shop's operational and financial performance as you grow toward broader leadership responsibilities. Ideal Candidate Profile Licensed real estate broker with 3+ years of successful real estate sales experience. A natural coach with excellent communication and mentoring skills. Strong understanding of local market dynamics and real estate fundamentals. Comfortable with technology (CRM, MLS, Google Workspace, marketing platforms). Motivated by helping others succeed and building a premium, collaborative culture. Holds an active broker license; ideally holds an Michigan or Indiana license as well. Interested in progressing toward becoming the Shop's future Qualifying Broker / Broker in Charge. A strong desire to grow as a leader through coaching, skill development, and hands-on experience. What We Offer A global luxury brand recognized for quality, exclusivity, and elevated experiences. A culture rooted in passion, competence, and exclusivity. A tailored leadership development plan aligned with your strengths and long-term growth into brokerage leadership. Industry-leading tools, technology, marketing, and training resources. A collaborative environment with strong operational and marketing support. Structured mentorship and hands-on guidance to develop the skills required for future Broker of Record responsibilities. Excellent benefits including health care, dental, vision, 401(k), and disability insurance. Ready to Elevate Your Career? If you are a proven licensed real estate broker who wants to grow into leadership and make an impact within a premium global brand, we'd love to connect.
    $92k-105k yearly est. 3d ago
  • Associate Manager

    Zaxby's

    Service manager job in Plainfield, IL

    Hungry For A Great Career? To our guests, Zaxbys is more than just a place to eat its a place to have fun, spend some time with friends and experience great food Definition To manage a Zaxby's unit toward the attainment of agreed upon sales and profit goals, working within the framework of company values and policies. Responsible for day to day operations of their store location. Benefits: Profit sharing FREE meals on the clock and 50% off meals off the clock Team member recognition program Team member referral bonus Flexible Hours Opportunity for career growth Responsibilities: Essential duties may include but are not limited to the following: Increase sales by providing outstanding product and service. Write an effective work schedule each week and post it by 5 pm on Thursday. Work morning, nights, and weekends, monitoring quality of food and service. Ensure restaurant is 100% staffed with quality Team Members. Ensure full implementation of new employee orientation and training programs. Review the performance of all Team Members, Shift Managers and Assistant Managers twice a year. Execute all systems daily to ensure a clean, organized restaurant, prepared to deliver quality food in a friendly environment. Purchase food, beverages, and supplies as needed and oversee preparation to ensure that every product served meets high standards of product quality. Operate in accordance with established performance, profits and operating standards as set out in the Operation Manuals. Supervise and motivate Team Members, Shift Managers and Assistant Managers to perform to their highest possible level of ability. Have a good working knowledge of all equipment, and assume responsibility for preventive maintenance of a unit. Maintain high standards of service throughout the operational day by demonstrating LEADERSHIP by example. Utilize all management tools to keep neat, accurate, and current records providing the historical data to plan for increased sales and profits. Ensure all marketing plans are executed on time and accurately to build repeat Guest visits. Responsible for initiating and implementing approved Local Store Marketing. Review income statements and progress toward goals with the District Manager. Take action to solve problems as necessary. Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems. Continually help develop Assistant Managers in the operation of a Zaxby's unit and prepare them for general manager responsibility. Provide leadership by engendering excitement, enthusiasm, positivity and commitment toward company objectives. Responsible for increasing sales and making a profit. Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description Maintain a flexible schedule working at least one open, close, and mid shift per week. Must work a minimum of 50 hours per week. Non-essential job functions: Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following: Walking, Standing, or Sitting for extended periods of time Maintain effective audio-visual discrimination and perception needed for: Making observations Communicating with others Reading and writing Working conditions: Office environment; work with computer and office equipment. Restaurant environment; work with advanced kitchen and front-of-house operational equipment; hazardous conditions. Essential job functions may require maintaining physical condition necessary for standing, walking or sitting for prolonged periods of time. Capabilities Requirement: Manage all personnel on each shift, including cashiers and cooks. Inventory management: the management of food costs. Insure that all daily, weekly, monthly and quarterly tasks and checklists are being completed correctly. Hiring and scheduling staff to provide quality guest experience while managing labor expense. Insure that daily cash drawers, safe and credit cards are balanced. Operate the store to meet or exceed budgeted operating goal. Insure that all product quality standards are met. Create an environment of quality within your store. Lead a team well and coach the performance of others. Experience & Training Requirements Education: High school diploma or equivalent Experience: Minimum 1 year experience managing in a restaurant environment Minimum 1 year employment by Zaxby's & ZFL Certified Successfully passed all ZFL required management tests within 90 days of hire REQUIREMENTS Must be 21 years of age or older Ability to work a minimum of 9 hours per week Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.
    $58k-108k yearly est. 1d ago
  • Window Installation Manager

    Reside 4.1company rating

    Service manager job in Schaumburg, IL

    About the Company RESIDE is a small family-owned and operated company headquartered in Edina, MN. We are growing rapidly and in search of hard-working experts with unrelenting standards for success to add to our amazing team. About the Role The ideal candidate will be responsible for measuring, ordering, and supervising installation of high-end residential window installation projects. Responsibilities Precisely measure windows for estimation and ordering Work with window vendors to ensure accurate details and orders Collaborate with sales team to ensure project deliverables Coordinate job-site deliveries Pull building permits as needed Schedule installation with customers Supervise job-site and installers Manage project close-out Qualifications 3+ years' experience in wood-clad window ordering & installation Prior customer service experience a plus Required Skills Ability to multi-task Strong verbal, written, and organizational skills High attention to detail Proficient with Microsoft Xcel Valid driver's license Pay range and compensation package $90,000-$110,000/yr. -Medical & Dental Insurance -Annual Company Trip Equal Opportunity Statement We are committed to diversity and inclusivity.
    $37k-46k yearly est. 5d ago
  • Pharmacy Operations Manager

    Riverside Healthcare 4.1company rating

    Service manager job in Kankakee, IL

    The Pharmacy Operations Manager oversees and supports the daily functions of the inpatient pharmacy department. This role is responsible for managing the day-to-day operations of the inpatient pharmacy with responsibilities including, but not limited to workflow, staffing, inventory, regulatory compliance and improvement efforts while fostering collaboration with the interdisciplinary team to contribute to organizational goals. Working Conditions Work Schedule: 40 hrs per week (Salary) Rotating day and evening shift depending on the needs of the department Rotating weekend call Essential Duties Operational Leadership: Supervise daily pharmacy activities and workflow, ensuring efficiency and a patient-centered environment Team Management: Hire, train, schedule and evaluate pharmacy technicians and support staff, lead staff meetings and performance discussions Inventory and Procurement: Oversee medication ordering, stock management and inventory control Compliance and Safety: Develop or update SOPs, maintain adherence to federal, state and accrediting body regulations (USP, 340B Program, Joint Commission, IDPH, DNV, etc). Conduct internal audits and quality initiatives Financial Oversight: Assist in budgeting, monitor financial performance, manage costs and analyze metrics to guide decision making Continuous Process Improvement: Drive initiatives such as Lean processes, technology adaptation and service enhancements to streamline operations Interdisciplinary Collaboration: Represent the pharmacy department on assigned Riverside Medical Center (RMC) committees Projects as assigned Staff education and competencies. Supervises activity in the IV Admixture room and assists as necessary. Provides proper supervision of technician work. Verifies all medication orders with a copy of the physician's original order. Processes or supervises the filling of medication orders and outpatient prescriptions. Preferred Experience Inpatient pharmacy experience preferred Management or leadership experience preferred Board certification preferred Leadership, operational planning, inventory control, regulatory compliance, financial acumen, communication and proficiency with pharmacy management systems Required Licensure/Education Graduate of an accredited College of Pharmacy Current and active Illinois Pharmacist License Employee Health Requirements Exposure/Sensory Requirements Exposure to: Chemicals: Various chemotherapy agents Video Display Terminals: Average Blood and Body Fluids: None TB or Airborne Pathogens: Contact with outpatients filling prescriptions. Sensory requirements (speech, vision, smell, hearing, touch): Speech: Needed for communication with physicians and nursing staff. Vision: Needed to read measured amounts of drugs, assist in proper medication identification. Smell: N/A Hearing: Able to consult with physicians and nursing staff. Touch: Needed for writing, computer entry, filing. Activity/Lifting Requirements Percentage of time during the normal workday the employee is required to: Sit: 30% Twist: 0% Stand: 59% Crawl: 0% Walk: 10% Kneel: 0% Lift: 1% Drive: 0% Squat: 0% Climb: 0% Bend: 0% Reach above shoulders: 20 The weight required to be lifted each normal workday according to the continuum described below: Up to 10 lbs: Frequently Up to 20 lbs: Occasionally Up to 35 lbs: Occasionally Up to 50 lbs: Not Required Up to 75 lbs: Not Required Up to 100 lbs: Not Required Over 100 lbs: Not Required Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): Occasional handling of cases of IV solutions. Entails carrying boxes of 20-30#, distances of up to 50'. Sometimes lifting up to 4' is required. Maximum consecutive time (minutes) during the normal workday for each activity: Sit: 15 Twist: 0 Stand: 60 Crawl: 0 Walk: 20 Kneel: 0 Lift: 2 Drive: 0 Squat: 0 Climb: 0 Bend: 0 Reach above shoulders: 5 Repetitive use of hands (Frequency indicated): Simple grasp Normal weight:< 5# All Day Pushing &pulling Normal weight: None Fine Manipulation: Computer keyboard, counting/pouring, measuring Repetitive use of foot or feet in operating machine control: Occasional operation of foot pedal to operate syringe pump for compounding IV solutions. Very little pressure required. Environmental Factors & Special Hazards Environmental Factors (Time Spent): Inside hours: 8 Outside hours: 0 Temperature: Normal Range Lighting: Average Noise levels: Average Humidity: Normal Range Atmosphere: None Special Hazards: Preparing chemotherapy agents Protective Clothing Required: Special gloves, gown or sleeve protection, mask and possible goggles
    $33k-42k yearly est. 1d ago
  • Store Manager

    Mavi North America 3.4company rating

    Service manager job in Rosemont, IL

    Store Manager (Full-Time) Reports to: Director of Retail As a Mavi Store Manager, you are more than just a retail leader-you are a brand ambassador and business driver. You'll be responsible for delivering an exceptional customer experience, leading a high-performing team, and ensuring operational excellence in-store. This is a full-time position that plays a key role in shaping the success of our retail presence. What Makes a Great Mavi Store Manager? Customer-Obsessed Prioritizes delivering a best-in-class experience Builds meaningful connections with regulars and new customers Team-First Mentality Leads by example, motivates through coaching-not just direction Invests in team development and celebrates team wins Commercially Driven Strong understanding of KPIs, stock flow, and profitability Uses data to drive decisions and maximize daily sales opportunities Detail-Oriented Operator Maintains high standards across VM, stockroom, and shopfloor execution Confident in managing opening/closing, scheduling, and loss prevention Agile & Solutions-Oriented Thrives in fast-paced retail with shifting priorities Takes initiative, stays calm under pressure, and adapts quickly Authentic & Positive Communicator Confident, open communicator who embodies Mavi's friendly and genuine tone Builds trust and loyalty with customers and team alike Passionate About the Brand Wears and loves the product-understands the importance of Fit, Fabric, Foundation Embodies denim lifestyle and represents Mavi proudly in and out of the store Key Responsibilities Lead and inspire a team to deliver exceptional customer experiences and meet sales targets Maximize store profitability through effective scheduling, payroll, and expense management Recruit, onboard, and develop store talent aligned with Mavi's values and standards Ensure operational excellence, including cleanliness, back-of-house organization, and visual standards Drive performance through weekly/monthly business reviews and KPI tracking Bring Mavi's brand story to life on the sales floor through Fit, Fabric, Foundation Manage local marketing activations and build community engagement Liaise with HQ teams including HR, Merchandising, Operations, IT, and Marketing Maintain full access to all store systems; responsible for opening and closing procedures Required Skills & Qualifications Previous retail management experience required, preferably in the fashion or lifestyle retail sector. Proven track record of meeting or exceeding sales targets and KPIs Strong team management, coaching, and talent development skills Excellent communication, interpersonal, and organizational abilities Solid understanding of retail operations including scheduling, payroll, inventory, and visual merchandising Passion for fashion and a genuine interest in denim Flexible availability, including evenings, weekends, and holidays Proficient computer skills including Microsoft Office (Excel, Word, Outlook). Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.
    $30k-60k yearly est. 4d ago
  • Retail Store Manager

    Pop Mart

    Service manager job in Skokie, IL

    POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. Job Overview We are in search of a Store Manager ready to contribute our continuous expansion across the United States. This person will be responsible for store KPIs and team management. An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Area Manager. What You Will Achieve Manage a team of Supervisors, and Brand Associates setting expectations, goals, and develop talent; Responsible for total store, 4 wall ownership, Brand standards , Operations, People, setting high store standards that reflects company brand image, values, and culture that is focused on providing positive customer and employee experience. Execute Visual Merchandising and Marketing directives from business partners and install Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures. Support company on marketing events such as in store events, Pop-up events, conventions, new store openings. Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed. Must be able to work flexible hours including nights, weekends, holidays. Up to 10% travel may be required to support, attend business operation meeting with international team in evening. What You Will Need Retail industry knowledge, skills, and abilities; 1+ years of Retail Store Manager experience with a high number of sku volume ,and executing retail Marketing and Visual Merchandising experience. Experience in managing more than 10 or more retail employees in store. Experienced working with international business partners, ability to speak or understand multiple languages is a plus. Associates Degree or Bachelors Degree in Business Management related will be preferred. Ability to adapt to a fast-paced environment and implement new standardization directives. Physical Requirements: Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs. Ability to stand and walk for extended periods (up to 6-8 hours per shift) Ability to bend, kneel, reach, and climb ladders or step stools safely Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves Able to work in a fast-paced environment that may require quick movements and multitasking Ability to work in varying temperature conditions, including stockroom and receiving areas Manual dexterity required to operate standard stockroom tools (e.g., box cutters) What We Offer Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc. Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge. Career development: we work with you to advance your career through short-term assignments, and new experiences, etc. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
    $33k-61k yearly est. 5d ago
  • Store Manager

    Mango 3.4company rating

    Service manager job in Schaumburg, IL

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We're excited to announce the opening of our new store at Woodfield Mall in Schaumburg, Illinois, this January, and we're looking for a dynamic Store Manager to lead the launch. If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you. Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. You got it? We like you!
    $25k-40k yearly est. 2d ago
  • Assistant Manager

    Tractor Supply 4.2company rating

    Service manager job in Channahon, IL

    The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store. The Assistant Store Manager serves as the second in charge of operations to the Store Manager. Duties include delivering a Legendary Customer Experience, providing leadership and direction to the store team, and performing operational activities throughout the store. The Assistant Store Manager is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime, as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Proficient in all Team Leader and Receiver functions. Create and foster a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking. The Assistant Store Manager is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks. Support Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training including product knowledge development, appropriate application of policies and procedures and encouragement of continuous learning, and maintaining a productive work environment. Perform Opening/Closing procedures. Transport and make deposits to the bank. Resolve customer complaints/issues and ensure the customer has a positive shopping experience. Ensure the customer has a Legendary shopping experience that differentiates from the competition. Champion the Customer Experience in the store and execute the role of the GURA Sales Leader. Lead freight movement, and support merchandising initiatives, feed management, and inventory control. Operate cash register/computer. Supervise cash handling procedures. Adhere to loss prevention standards and respond to any alarm calls as needed. Operate Forklift and Baler. Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Assist customers with loading purchases. Complete all documentation associated with any of the above job duties. Obtain license or certifications as needed by the business. May be required to perform other duties as assigned. Required Qualifications Experience: Previous retail leadership experience is required. Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Must be 18 years of age or older and possess a valid driver's license. Education : High school diploma or the equivalent is required. Bachelor's degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately. Preferred knowledge, skills or abilities Ability to perform and execute principle responsibilities of Team Members. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Working Conditions Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Physical Requirements This position is non-sedentary. It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation): Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper MHE (e.g. pallet jack, forklift, etc.) Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to handle and be in contact with birds/poultry. Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). Ability to successfully complete all required training. Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. Ability to successfully complete all required training and certification. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
    $31k-37k yearly est. 19h ago

Learn more about service manager jobs

How much does a service manager earn in Hammond, IN?

The average service manager in Hammond, IN earns between $38,000 and $98,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Hammond, IN

$61,000

What are the biggest employers of Service Managers in Hammond, IN?

The biggest employers of Service Managers in Hammond, IN are:
  1. UniFirst
  2. United Rentals
  3. EquipmentShare
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