Sr. Operations Manager
Service manager job in Fishersville, VA
Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Responsibilities:
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
BASIC QUALIFICATIONS• Bachelor's Degree or 2+ years Amazon experience.
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
PREFERRED QUALIFICATIONS• Degree in Engineering, Operations or related field and MBA preferred
• Experience with a contingent workforce during peak seasons
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs across the nation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full P&L, All functions, General Manager
Service manager job in Charlottesville, VA
The ideal candidate must have a bachelor's degree in "engineering", which could be mechanical, civil, chemical, industrial, nuclear, aeronautical, or petroleum, and also have experience leading a team and managing the daily operation of the business. Business savvy is a must, as this role will be the "face" of the companies as they work to double sales revenue in 3 to 5 years. They will be responsible for maintaining the standard of work from direct reports and employees as well as onboarding and hiring new team members.
Responsibilities
Proven leadership becoming the "expert" in this key division within a NYSE-listed firm
Proven leadership in building strong customer relationships
Proven leadership in building the "top line"
Provide leadership and direction to a team of people
Manage operations and finances of business
Recruit and train new hires on business practices
Drive development of employees
Ensure that quality of work or service is maintained
Qualifications
Management and Customer Service experience Strong administrative skills
Demonstrated ability to lead
Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
Customer Service Manager, Airport Customer Experience Administration (Washington, VA, US)
Service manager job in Washington, VA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
* CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
* Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
* CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
* This job is a member of the Airports Team within the Customer Experience Division
* Salary range for this position is between $50,000-$84,000.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
* Be a safety advocate: Look for safety concerns and address them as needed
* Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
* Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
* Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
* Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
* Promote effective communication among departments to engage our team to work together to achieve common goals.
* Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
* Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
* Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
* Conduct lost time conversations
* Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
* Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
* Produce local reporting based on station leadership needs
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
* Previous airport customer service experience
* 2 years experience leading others
* Knowledge of company policies and procedures and functional automation applications
Skills, Licenses & Certifications
* Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
* Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
* Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
* Strong decision-making skills
* Ability to work independently as well as collaboratively
* Ability to work under demanding operational conditions
* Ability to prioritize and execute with a sense of urgency and preciseness
* Ability to use sound business judgment to resolve issues with internal and external customers
* Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
* Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Applicable valid driver's license as required by local authorities, if applicable
* Ability to work extra hours when there are operational needs
* Ability to work rotating shifts including weekends, holidays and days-off
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Field Service Manager Branch
Service manager job in Staunton, VA
: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Responsibilities:
* Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
* Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
* Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
* Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
Qualifications:
* High school diploma and prior experience as a Field Service Technician
* Prior experience as a Dispatcher and/or Supervisor preferred
* Strong technical/repair knowledge
* Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
* Valid driver's license, good driving record, and the ability to safely operate lift trucks
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Nearest Major Market: Charlottesville
Nearest Secondary Market: Virginia
Job Segment: Maintenance, Branch Manager, Service Manager, Field Service, Warehouse, Manufacturing, Management, Customer Service
Contract Performance Manager
Service manager job in Charlottesville, VA
Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You'll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you'll share in our pride and purpose that affects the lives of millions around the world!
As a Contract Performance Manager, you will have a major impact on GE Aerospace profitability through owning overall contract performance, inclusive of total cost of ownership via safety, quality, on time delivery, unit price, and supplier relationship management.
This role is responsible for ownership of contract productivity and overall supplier accountability in the Global Machining & Fabrications Commodity. In this role, you will create and lead operational rhythms with internal and external stakeholders to drive mutually successful outcomes for GE and GE partners. You will provide the necessary support on pre- and post-contractual administration & management, terms & conditions (T&Cs) of the contract, and the management of claims. The role requires cross-functional leadership capability and has autonomy within your respective supply base. Plus, high levels of evaluative judgment and operational acumen are required to achieve outcomes.
**Job Description**
**Roles and Responsibilities**
+ This role sits within the Global Machining & Fabrications Commodity
+ Responsible for maximizing contract performance, while maintaining supplier relationships
+ Ownership for the productivity of assigned contracts through cost reduction, cost avoidance, income generation, and working capital savings
+ Owns management of existing contracts to measure performance of contractual T&Cs against expectations (i.e. bid vs did process), identify gaps or opportunities, and manage cross functional team actions (i.e. cost recovery, terminations, productivity clauses, premiums, etc.) to maximize contractual productivity and performance
+ Accountable for supplier performance inclusive of safety, compliance, quality, delivery, commercial, readiness and all elements within these areas (i.e. WIP Health, commits, payables, tooling, etc.)
+ Where supplier performance does not meet expectations, responsible to drive cross functional problem solving and structured action plans for improvement
+ Leads cross functional teams to manage supplier relationships
+ Acts as chief negotiator in significant deals. And leads negotiations among the working team including, but not limited to sourcing colleagues, legal, finance, compliance, engineering, quality, manufacturing operations, product lines, customers, and suppliers
+ Leads and is accountable for business approvals, supply award, and contract authoring
+ Owns supplier relationships by driving business reviews on a regular cadence, with the responsibility to escalation frequency & attendance as defined by standard work
+ Assure timely resolution of supplier issues for assigned contracts
+ Function as liaison between internal organizations and suppliers for assigned contracts
+ In partnership with cross-functional teams, interprets internal and external business challenges and recommends best practices to improve products, processes, or services. Utilizes understanding of industry trends to inform decision making process.
+ Leads others to find creative solutions within complex contractual landscape with an emphasis on commercial value generation using all available currencies
+ Has the ability to evaluate quality of information received and questions conflicting data for analysis
+ Uses multiple internal and external resources outside of own function to help arrive at a decision
+ **Travel up to 25% required**
**Required Qualifications**
+ Bachelor's degree from an accredited university or college
+ Minimum 5 years of experience in Commercial Operations, Sourcing/ Procurement, Supplier Relationship Management, Sales, Supply Chain or Contract Management roles
**Desired Characteristics**
+ Demonstrated significant commercial leadership, and experienced in negotiating large, complex deals
+ Experienced in drafting, negotiating, and closing contracts, including business and legal terms
+ Acts with humility, seeks perspective of others, and creates an inclusive culture
+ Delivers with focus on key business objectives, working across large matrixed organizations
+ Leads with transparency to reach the best mutual outcomes for GE and GE partners
+ Demonstrated ability in leveraging creative commercial solutions and coaching the team to achieve the same
+ Demonstrated ability to build strong internal and external relationship
+ Strong communication skills
+ Strong interpersonal and leadership skills
+ Demonstrated ability to analyze and resolve problems
+ Demonstrated ability to lead programs / projects
+ Ability to document, plan, market, and execute programs
+ Humble: respectful, receptive, agile, eager to learn
+ Transparent: shares critical information, speaks with candor, contributes constructively
+ Focused: quick learner, strategically prioritizes work, committed
+ Leadership ability: strong communicator, decision-maker, collaborative
+ Problem solver: analytical-minded, challenges existing processes, critical thinker
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
The base pay range for this position is 130,000.00 - 160,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on **December 4th** **, 2025** **.**
_This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))._
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** Yes
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Front Desk Customer Service Supervisor
Service manager job in Massanutten, VA
The Customer Service Supervisor plays a critical leadership role in centralizing guest service and recovery across Massanutten Resort. This position oversees the Customer Service Specialist and coordinates with certified front desk agents to ensure all guest feedback-whether received via online reviews, surveys, emails, comment cards, or social platforms - is addressed promptly, consistently, and professionally. As a customer service leader, the Supervisor is responsible for setting quality standards, empowering the team with recovery tools, documenting cases, and tracking trends for long-term improvements. This role also functions as the immediate escalation point for advanced guest service issues, providing support to staff and ensuring alignment with departmental and resort-wide service goals.
Successful candidates will demonstrate strong leadership, problem-solving skills, and the ability to navigate guest feedback with empathy, professionalism, and accountability.
Previous experience in customer service, general computer skills, high school diploma or equivalent
Must be at least 18
Minimum 2 years of supervisory or leadership experience in hospitality, customer service, or related field
Strong written and verbal communication skills
Proven ability to resolve guest concerns with professionalism and empathy
Ability to manage confidential or sensitive information with discretion
Proficiency in Microsoft Office Suite and ability to learn hospitality systems
Preferred
Bachelor's degree in Hospitality, Business Management, or related field
Experience with online reputation management, CRM, or guest feedback platforms
Previous leadership experience in a resort, hotel, or large-scale hospitality environment
Service recovery training or certification
Bilingual or multilingual abilities
Typical Schedule
Days:
Varies, including weekends
Hours:
Varies, including evenings
Core Responsibilities
Oversee guest feedback and service recovery efforts across all channels
Supervise and mentor the Customer Service Specialist; provide guidance to certified front desk agents handling guest responses
Ensure consistent, timely, and professional handling of all guest feedback and concerns
Document guest issues, recovery actions, and share details with relevant operating managers
Prepare and present monthly reports on guest service trends and recovery activity
Coordinate with departments and escalate sensitive cases to the Director of Guest Experience
Provide coaching, training, and professional development opportunities to guest-facing staff
Other duties as assigned by management
Focus
Tasks and Duties
Assign duties and monitor guest-facing staff to ensure guest services standards are upheld
Execute daily assignments effectively and assign duties to team members
Serve as an immediate escalation point for advanced customer service issues
Communication and Team Involvement
Circulate information and directives to staff pertaining department/company
Provide effective communication between guest-facing staff and supervisory/management staff
Provide feedback and suggestions to lead supervisors and managers
Decision-Making and Initiative
Prioritize daily staff tasks with departmental objectives in mind
Ascertain customer issues that require lead supervisor/management response
Professional Development and Mentoring
Provide on-the-job training to guest-facing staff
Monitor staff development and provide additional training as needed
For more information, please contact Gabriel Diaz at ************.
00954 DMV Customer Service Generalist Harrisonburg CSC
Service manager job in Harrisonburg, VA
Title: 00954 DMV Customer Service Generalist Harrisonburg CSC
State Role Title: Admin and Office Spec III
Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000
Pay Band: 3
Agency: Department of Motor Vehicles
Location: HARRISONBURG CSC
Agency Website: ********************
Recruitment Type: General Public - G
Job Duties
Virginia's Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Harrisonburg Customer Service Centers. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you.
The salary range reflects a 12% Northern Virginia locality adjustment.
Job Duties Include:
Communicating policies, procedures, and regulations
Issuing IDs
Processing applications
Administering vision, driver, and in-car road tests
Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services
Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!
Minimum Qualifications
• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
Additional Considerations
• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver's License: Must possess and maintain a valid driver's license with fewer than 6 demerit points.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: ************
Email: ***************************
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Full Time Customer Service Manager
Service manager job in Charlottesville, VA
Full Time Customer Service Manager(Job Number: 2526166) Full-time Description SUMMARY Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience.
This requires a defined level of management skills, product knowledge, and cooperation with fellow associates.
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office.
Is responsible with the overall direction, coordination, and evaluation of these departments.
Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.
Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed.
Provide immediate coaching/feedback to associates who are not in compliance with expectations.
Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
One of the top business priorities is to assist any customer or potential customer.
Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.
Customers are among Harris Teeter's most valuable assets.
Every associate represents Harris Teeter to our customers and the public.
The way associates perform their jobs presents an image of the entire Company.
Customers judge Harris Teeter by how they are treated each time they have contact with an associate.
Harris Teeter will provide training to all associates who have extensive customer contact.
If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the appropriate department manager or manager-on-duty for resolution.
Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but also on Harris Teeter as a whole.
Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.
Your primary job function is to personally perform this first set of functions while ensuring that all Customer Service associates also perform them.
Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS.
Reflect an appropriate business image to customers and visitors.
How you dress your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates.
During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance.
You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.
Be reliable and punctual by reporting for work on time and as scheduled.
When you are absent or late, it places a burden on other associates and can impact productivity and service.
In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.
Your job performance is required to demonstrate the highest level of customer service.
Never be rude to a customer or associate under any circumstance.
Operate cash register in customer service area and operate a floor register when appropriate.
When on a floor register, initiate interaction with customers on the sales floor and cheerfully invite customers into your line.
Ask the customers questions regarding their shopping needs.
When performing cashier duties, perform the following functions: Smile at, speak to, and serve every customer; Greet every customer; Make eye contact; Speak clearly and enthusiastically; Follow proper VIC card procedures; Call customers by their name and always tell customers “thank you for shopping with us today!” Follow through on customer requests.
If you cannot say “yes” to a customer's request, bring in the manager-on-duty.
Never turn down business.
Bag groceries when appropriate.
Cheerfully bag groceries however the customer requests.
Communicate with customers and fellow associates regarding current promotions, marketing campaigns, and essential products.
Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
Answer telephones by saying “Harris Teeter [store name], this is [name], may I help you?” and provide requested information in a polite and professional manner.
Respond back to people on “hold” in a timely manner.
Keep Our Shelves Properly Stocked.
Check register merchandising displays regularly to ensure the availability of advertised items and/or samples.
Understand the overall Customer Service Department's operation and systems.
Contact corporate help desk when system issues cannot be corrected at store level.
Contact your Front End Specialist for assistance with Front-End policies, procedures, or standards.
Adapt to various situations and adjust to shifting priorities.
Be flexible and able to perform multiple tasks.
Provide assistance to fellow associates to complete daily tasks and other duties as assigned.
Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire store.
Keep Our Stores Clean.
Comply with Health Department requirements and follow Harris Teeter sanitation procedures.
Keep work area clean at all times.
Follow all safety regulations and help keep the store free of dangerous situations.
Immediately inform management of all accidents and/or safety hazards.
Record accidents and safety hazards in the designated log.
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual.
Establish a working and shopping environment of trust, respect, and integrity.
Take Excellent Care Of Your Fellow Associates.
Be a team player.
Support and assist your fellow associates without complaint.
Be open to new ideas and opportunities.
Follow through with any special requests or recommendations from management.
Comply with Company standards, policies, and procedures.
SUPERVISORY JOB FUNCTIONS Manage the department as to maximize customer service and minimize customer complaints.
Be knowledgeable of department and store sales and profit objectives.
Review and analyze all financial and productivity reports and data.
Monitor and analyze sales and labor hours used on a daily and weekly basis.
Make timely and effective decisions based on this analysis.
Forecast sales and sales per labor hour for upcoming week and effectively schedule associates.
Perform assigned VLM duties according to standards.
Maintain security of confidential information.
Assign duties to associates.
Collect returned checks.
Administer returned check program.
Ensure compliance with Company policy regarding bad checks and other financial instruments tendered by associates.
Perform duties of all direct reports when appropriate.
Comply with and enforce all state and local ABC, tobacco, and DOA laws and regulations.
Train and monitor associates to ensure same.
Listen to both customer and associate complaints, and resolve problems to restore and promote good customer and associate relations.
Ensure that the Customer Service department's inventory levels support the customers' requests for all ad and standard products.
Correctly conduct period inventories according to established procedures.
Order supplies to minimize out-of-stocks and maintain designated inventory levels.
Record and follow up on any in-store maintenance.
Ensure that situations are resolved and not recurring problems.
Execute approved department opening and closing procedures and ensuring that all operational standards are met.
Recruit, interview, and hire competent Customer Service associates to maintain proper staffing levels for the Customer Service department.
Ensure new Customer Service associates are properly oriented to your department and understand their benefits package.
Maintain integrity in the Job Posting system by following the policy and by ensuring that all new associates are aware of the process.
Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs.
Encourage and make time for cross training.
Ensure all associates receive appropriate break and meal periods.
Develop future Customer Service (assistant) department managers.
Have a working knowledge of the mission and goals of your department, your store, and your Company.
Discuss these with your associates on a daily basis.
Keep your promises to customers and fellow associates.
Respond to questions in a timely and proper manner.
Ask for the opinion and suggestions of your associates where appropriate.
Encourage associates to make suggestions for process improvements.
Ensure they receive recognition for their ideas.
Recognize exemplary job performance.
Acknowledge positive job performance daily.
Fairly evaluate associates' performance on their evaluations.
Address performance problems or record associates' inappropriate behavior when it occurs, using the Constructive Advice forms.
Discuss behavior and possible corrective action with associates to create an action plan.
Sign off on the documents with those associates involved and submit to PFS for review.
Qualifications QUALIFICATIONS.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS.
Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE.
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS.
Commitment to unparalleled customer service.
Excellent communication and interpersonal skills.
Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS.
Ability to read and comprehend simple instructions, short correspondence, and memos [in English].
Ability to write simple correspondence [in English].
Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
MATHEMATICAL SKILLS.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Repetition Weight Frequently - near constant work Up to 25 lbs Intermittently - up to several times an hour Up to 50 lbs Occasionally - up to several times a shift Up to 75 lbs The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting.
Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater.
Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves.
While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
The associate is occasionally required to climb or balance and stoop, kneel, or crouch.
The associate must frequently lift and/or move up to 25 pounds and reach 6 to 48 inches, intermittently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds and reach from 6 to 72 inches.
Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts.
The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold.
The noise level in the work environment is usually moderate.
COMPENTENCIES.
To perform the job successfully, an individual are required to demonstrate the following competencies: Analytical - Collects and researches data; Uses intuition and experience to complement data.
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Is never rude; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks English clearly and persuasively in positive, negative, emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively in English; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret English-written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.
; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Primary Location VA-CHARLOTTESVILLE-STORE 177 - CHARLOTTESVILLE-BARRACKSJob Customer ServiceJob Posting Dec 1, 2025, 9:18:13 PM-Dec 9, 2025, 4:59:00 AM
Auto-ApplyRestaurant Area Manager - Full Service - Shenandoah Valley, VA
Service manager job in Harrisonburg, VA
Job Description
Are you a hardworking, service minded leader with a real passion for the hospitality industry?
Are you looking to take a step towards building your restaurant manager career, instead of just working a job?
We need extraordinary leaders like you to apply for this full service restaurant area management position in Shenandoah Valley, VA
As a Restaurant Area Manager, your experience and leadership skills will head up some of the nation's leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you.
You will own the responsibilities for the restaurant staff in daily tasks, train, and develop them into assets of your team. Use creativity and communication to build a loyal customer base, and increase sales. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Outstanding Benefits
Health Benefits
Industry Standard Work Week (50-55 hour target)
Attainable Bonus Program
$85K - $95K Salary
Great potential for growth
Equal Opportunity Employer
Key Responsibilities
Practice safety as priority #1 for your restaurant team and customers
Maintain a high ratio of return customers through great service
Oversee guest services and resolve issues
Coach and develop restaurant employees to build a cohesive team
Promote, demonstrate, and lead a memorable customer restaurant experience
You will:
Have a minimum of 2 years in Restaurant Area Management
Show success in previous positions
Be physically fit and able to regularly walk, climb, crouch and move up to 50 pounds at a time
Be able to thrive in a quick paced environment
Demonstrate outstanding leadership, communication, and training
Have a stable work history
Does this sound like you? We'd love to hear from you! Send your resume today to Brian@HeadHunterBrian.com
General Manager, Culinary Services
Service manager job in Harrisonburg, VA
Forefront Healthcare is unique, experienced, and specialized in serving the continuum of care . With finely tailored, high-quality culinary and support services, Forefront helps its partners elevate the patient and resident experience.
Job Description
Come elevate your career with our company that has won the
#1 "Best places to work by Modern Healthcare!"
Forefront Healthcare is looking for an enthusiastic leader to join our team. We have an exciting opportunity for a
General Manager, Culinary Services
at a senior living community in
Harrisonburg, VA!
We are looking for a candidate with a strong
food/culinary background
who has proven leadership managing a large team.
WE OFFER AMAZING BENEFITS!
PTO, Vacation time, Holidays, Medical Insurance, Dental Insurance, 401(k), Employee Assistance Program, and much more!
Check out our website:
********************************
Summary/Objective:
The General Manager is responsible for leading the innovative development of all culinary, wellness, and retail systems, recipes, menus, and related product development and promotions within the existing brand. He/she will ensure compliance with culinary standards in all facility dining operations across business lines including corporate and hospital dining.
The General Manager provides overall planning for, direction to, and control of menus and recipes to achieve operating and financial goals, and enhanced food quality and presentation. Responsibilities will include retail service,
Will actively participate in new business surveys, proforma development, and presentations. He/she will assist in the processing of research data, cost analysis, development of recipes and menus, (including sourcing materials), and development and execution of all culinary training programs and materials.
The General Manager will act as the expert for all culinary services and make recommendations for our culinary strategy. Additionally, he/she will monitor, research, and report on all competitors' activities, and be responsible for providing leadership in the strategic planning, development, and execution of food marketing plans, culinary support, and consumer food insights to assigned brands and/or corporate clients and incorporating experience from previous assignments to lead and inspire all aspects of culinary talent.
Through regular contact, active listening, and timely addressing of any issues, concerns, or problems, he/she will establish and maintain effective communication with the Registered Dietitians and the Supply Chain department.
This person will be charged with developing excellent working relationships with clients and providing effective training, leadership, and management with all facility staff as he/she understands that the achievement of goals and high standards must be a joint effort in our complex and demanding business environment.
Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Assists in implementing company retail programs in existing and new retail service locations across all lines of business
Work with the Catering/Events to host catered events!
Directs culinary development and training
Participates in new business sales surveys, proforma development, and presentations
Development and implementation of menus and merchandising standards
Train, monitor, evaluate, and act on unit performance in all culinary areas
Serves as a liaison to Supply Chain, Operations, and Merchandising and Marketing groups
Responsible for research and intervention in support of supply chain planning and pricing to improve performance and satisfaction
Leads the design process of all internal recipes and menu prototype development
Monitors market trends and identifies appropriate target markets
Guides product and service offering through the product life cycle
Innovation of new product and program development
Manage the portfolio of products within the signature recipes
*We are an Equal Opportunity Employer
Job Type: Full-time
Qualifications
Experience:
Culinary experience: 3 years (Preferred)
Kitchen Management experience: 3 years (Preferred)
Senior living experience preferred
Additional Information
Benefits:
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Health insurance
Paid time off
Retirement plan
Vision insurance
Physical setting:
Monday to Friday
Weekend availability
AAP/EEO Statement:
Forefront Healthcare is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Ford Service Manager
Service manager job in Harrisonburg, VA
Now Hiring Ford Service Manager! Top Wages and Excellent Benefits for Qualified Person!
Description of the role:
Harrisonburg Ford is seeking a reliable and experienced Service Manager to oversee our Service Department. The ideal candidate will be knowledgeable about Ford vehicles, organized, and have excellent communication skills. Must have Ford Service Manager Experience!
Responsibilities:
Manage daily operations of the Service Department
Ensure quality work is being performed on customer vehicles
Train and supervise service technicians
Handle customer inquiries and complaints
Requirements:
Previous experience in the automotive industry
Knowledge of Ford vehicles and service procedures
Excellent leadership and organizational skills
Benefits:
Competitive compensation package
Potential for growth within the company
Health insurance and retirement benefits
About the Company:
Harrisonburg Ford is a premier Ford dealership located in Harrisonburg, Virginia. We are committed to providing top-notch service to our customers and creating a positive work environment for our employees.
EEOC Statement:
Harrisonburg Ford is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or any other legally protected status. We are committed to providing a work environment that is free from discrimination and harassment. We value diversity and welcome all qualified candidates to apply.
Auto-ApplyFord Service Manager
Service manager job in Harrisonburg, VA
Job Description
Now Hiring Ford Service Manager! Top Wages and Excellent Benefits for Qualified Person!
Description of the role:
Harrisonburg Ford is seeking a reliable and experienced Service Manager to oversee our Service Department. The ideal candidate will be knowledgeable about Ford vehicles, organized, and have excellent communication skills. Must have Ford Service Manager Experience!
Responsibilities:
Manage daily operations of the Service Department
Ensure quality work is being performed on customer vehicles
Train and supervise service technicians
Handle customer inquiries and complaints
Requirements:
Previous experience in the automotive industry
Knowledge of Ford vehicles and service procedures
Excellent leadership and organizational skills
Benefits:
Competitive compensation package
Potential for growth within the company
Health insurance and retirement benefits
About the Company:
Harrisonburg Ford is a premier Ford dealership located in Harrisonburg, Virginia. We are committed to providing top-notch service to our customers and creating a positive work environment for our employees.
EEOC Statement:
Harrisonburg Ford is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or any other legally protected status. We are committed to providing a work environment that is free from discrimination and harassment. We value diversity and welcome all qualified candidates to apply.
Youth Services Supervisor
Service manager job in Harrisonburg, VA
Do you want to utilize your organizational and administrative skills to supervise, plan, coordinate, implement, and evaluate youth services and childcare programs? If so, consider applying for the Parks and Recreation Department's Youth Services Supervisor position!
The Youth Services Supervisor is a full-time, exempt position with benefits and a preferred hiring range of $28.57 - $31.42 per hour (equivalent to $59,425 - $65,353 annually); however, an exact salary will be dependent upon the selected candidate's qualifications/experience and in compliance with City policy. In this vital role for the Department and Youth Services Division, you'll be responsible for ensuring compliance with all policies, procedures, licenses, and regulations, administering the youth services division budget, and sustaining a culture of professionalism and respect.
As the Youth Services Supervisor, you will:
* Direct the planning and implementation of all out-of-school youth and childcare programs, including but not limited to, school-age after-school and day camp programs, preschool programs, and more;
* Ensure effective planning and coordination of youth services special events;
* Communicate effectively with parents/guardians, youth, and youth organizations to determine the needs and interests of youth members of the community;
* Assist recreation specialists in the scheduling of activities and the enforcement of rules, policies, and procedures;
* Perform supervisory responsibilities in accordance with City policies, procedures, and applicable laws;
* Assist with staff, volunteer, and program instructor recruitment to include interviewing, hiring, training, scheduling work, directing work, evaluating performance, rewarding and disciplining, and addressing complaints, conflicts, and concerns;
* Assist staff team members with conflicts that may arise with customers;
* Evaluate practices and procedures for accomplishing departmental/division goals and objectives to develop and implement improved service delivery;
* Supervise and oversee program/activity registration processes, including providing clerical support and maintaining communication with other divisions, organizations, and individuals;
* Direct and coordinate required trainings of assigned staff team members, maintain training documentation, and ensure completion of assigned training activities;
* Monitor and maintain departmental/division assets, conduct program supply inspections, and make recommendations regarding program supply replacements and upgrades;
* Develop and ensure quality and safety standards are met by completing regular inspections and safety assessments, maintaining a hazard and drug-free environment, identifying and documenting risk areas, and recommending improvement measures;
* Schedule work activities and assignments, set priorities, promote teambuilding, ensure excellent customer service, and direct the work of staff team members;
* Lead and/or assist with the preparation and management of program proposals, program budgets, and professional services/independent contractor agreements;
* Assist the Recreation & Events Manager with the preparation and administration of the divisional program budget, including monitoring expenditures in accordance with established procedures;
* Assist with the purchase of equipment, supplies, and operating inventory in compliance with the City's procurement policies;
* Assist with the implementation and evaluation of recreational activities, programs, and events;
* Communicate effectively, professionally, courteously, and thoroughly in order to provide excellent customer service;
* Perform other related tasks and special projects as required;
* Operate a City vehicle in the performance of the job duties.
A list of the ideal candidate's knowledge, skills, and abilities for this position is available in theclass specification.
Minimum Qualifications
* Undergraduate degree with coursework in recreation, leisure services, education, or a related field; considerable (3-5 years) experience planning and directing youth programs, camps, activities, and/or general recreation programs; and moderate (1-3 years) supervisory experience. An equivalent combination of education and experience may be used to meet this set of requirements.
* Experience with Virginia Department of Education licensure requirements preferred but not required for consideration.
* Valid driver's license.
* Availability to work a varied schedule, including days and periodic nighttime, weekends, and holidays.
* Possession of CPR/AED/First Aid certification or the ability to obtain within three months of hire.
* Meet all requirements related to childcare centers asoutlined by the Commonwealth of Virginia's Department of Education.
* Click here to view the physical requirements for this position.
The selected candidate for this position will be subject to the following screenings and must receive satisfactory results:
* DMV Driving Record Review;
* Drug Screen;
* Criminal Background Check;
* Fingerprinting;
* Tuberculosis (TB) Test;
* Any requirement set forth by the Commonwealth of Virginia's Department of Education to ensure licensure of the program(s).
Due to the nature of this position's duties, the employee in this role will be subject to the City's random alcohol and controlled substances testing program.
Supplemental Information
To Apply:All candidates must submit a complete City of Harrisonburg online employment application, including previous work experience and education history. This position may close at any time after 10 calendar days. (posted 10/10/2025)
The City provides an excellent benefits package including health insurance, retirement (VRS & MissionSquare), life insurance, paid leave and 15.5 holidays.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status.
The City of Harrisonburg is an Equal Opportunity Employer.
HVAC Service Manager
Service manager job in Charlottesville, VA
CII Service is seeking an HVAC Service Manager to join our Charlottesville, VA team! We offer an entrepreneurial, growth-focused culture with strong incentives for high performance. We're looking for an HVAC Service Managers who can lead teams in installing, maintaining, and repairing commercial HVAC systems. This leader will work closely with technicians, drive customer loyalty, and maintain clear communication with clients, vendors, and suppliers regarding project status and needs-all while representing CII Service with professionalism and integrity.
Key Responsibilities:
Manage HVAC maintenance and service team to ensure quality onsite
Field and dispatch service calls
Create service and maintenance schedules
Order and track materials required for quoted jobs and scheduled maintenance
Review, edit, and price service reports
Review weekly timecards
Prepare quotes for recommended work
Prepare new or renewal maintenance agreements
Communicate and provide updates to customers and project managers
Review technicians' work to ensure quality meets established standards
Organize training and ongoing support for team
Provide technical support for team
Ensure technician licenses and certificates are renewed and kept up to date
Ensure OSHA compliance
Comply with service standards, work instructions, and customers' requirements
Other tasks and responsibilities as required to maintain efficient department operations
Qualifications:
High School Diploma, GED, or suitable equivalent
Knowledge of the Commercial HVAC market
1+ year of training in HVAC and willingness for more training in the area of HVAC
1+ year of field technician experience
Understanding of advanced principles of air conditioning, refrigeration, and heating
Reliable and self-motivated
Excellent written, verbal, and interpersonal skills
Proficient in reading schematics and work plans
Be open to working an on-call schedule that rotates
Ability to field after hours calls if required
Why You'll Love Working Here:
Competitive pay and benefits package.
Health and Wellness: Comprehensive medical, dental, and vision plans to keep you and your family covered, including free preventive care and affordable prescription options.
Life and Disability Insurance: Company-paid life insurance and disability coverage, with options to enhance your benefits.
Retirement Savings: 401(k) plan with a generous company match to help secure your future, with immediate vesting.
Paid Time Off: Enjoy paid holidays and a PTO plan that grows with your years of service.
Opportunities for Career Advancement and Professional Development: We provide education assistance to help you grow your skills and career.
Extra Perks: Flexible spending accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.
View all jobs at this company
Service Manager
Service manager job in Luray, VA
Job Description
The service manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate the department profitably.
As with all positions within dealerships, service managers are expected to uphold the highest ethical standards.
Job Duties
The service manager oversees the service department and is typically responsible for:
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.
Providing training on administrative policies and procedures for all department personnel. Ensuring technicians keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers
Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.
Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
Powered by ExactHire:185060
Library Services Supervisor (Part-Time)
Service manager job in Harrisonburg, VA
Working Title: Library Services Supervisor (Part-Time) State Role Title: Library Specialist I Position Type: Part-time - Wage / Part-time Salaried Position Status: Part-Time FLSA Status: Non-Exempt: Eligible for Overtime College/Division: JMU Libraries Department: 100113 - Libraries
Pay Rate: Hourly
Specify Range or Amount: $16.26 per hour
Is this a JMU only position? N/A
Is this a grant-funded position? No
Is this a Conflict of Interest designated position? No
Beginning Review Date: 12/1/2025
About JMU:
At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
JMU offers several perks to all employees including:
* A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
* Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
* A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
* Holiday Breaks: The university is granted 12 holidays a year.
* Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.
At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment
General Information:
James Madison University's Libraries is seeking a part-time Supervisor to join the Library & Information Services (LIS) team in the Access & User Services department.
The successful candidate will join a team dedicated to offering high-quality services to JMU and the local community. The position will help staff our physical Ask the Library service points and support virtual services during morning hours. This position works to maintain a shared standard of service at all library service points and operating hours, as well as respond effectively to diverse user needs. This position also helps support the student and full-time employees in LIS.
This is a part-time wage position with no benefits, working an average of 25 hours per week.
Normal work shifts for this position will align with opening operations for our buildings. When classes are in session, a typical schedule would be Tuesday-Friday 7AM-12PM & Saturday 9AM-2PM. During Final Exams, summer, and intersession periods, work hours will shift earlier or later in alignment with operating hours. Therefore, some flexibility with work schedules is necessary to reflect the shifts in operations. Shifts will occur primarily in both Rose Library and the JMU Libraries Express service locations.
The Libraries welcomes applicants who can demonstrate a commitment to building equitable and welcoming environments. We are committed to encouraging dialogue, cultivating a sense of belonging, and celebrating a broad range of life experiences and perspectives.
Duties and Responsibilities:
* Help oversee the provision of front-line library services for a broad group of users. Work service point shifts as a member of the LIS team. Ensure that daily workflow reporting is complete and accurate.
* Maintain an awareness of circulation processes and collections workflows. Support the use of the circulating collection, answer questions about materials circulated at the service points, and troubleshoot technology as appropriate.
* Oversee a team of student employees during work shifts. Effectively interpret and apply policies as well as use sound judgement in managing problems and emergencies that could arise in the building.
* Communicate clearly and effectively with employees, delegate tasks appropriately.
* Contribute to an equitable and welcoming work environment.
* Actively coordinate with the other staff to report issues, give direction, and ensure that opening procedures and workflows are covered across Libraries' locations on a daily basis.
* Participate in organizational events, as appropriate and supportive for building connection with overall Libraries' culture.
* Assist with additional projects and activities, as needed.
Qualifications:
* Evidence of strong organizational skills with the ability to thoughtfully and effectively plan, implement, and oversee daily workflow tasks.
* Evidence of providing outstanding customer service to a broad constituency in a professional and positive manner.
* Ability to work independently and as a member of a team in a dynamic, collegial, and collaborative environment.
* Demonstrated commitment to building equitable and welcoming environments.
Additional Considerations:
* Excellent supervisory skills, such as the ability to delegate effectively and to consistently uphold policies and standards of service across multiple service points.
* Strong proficiency with Microsoft Office. applications and familiarity with both Windows and Mac operating systems.
* Experience working in a higher education setting.
* Knowledge of library services.
Additional Posting Information:
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: **************.
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at ************** or ************. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
Environmental Services / Custodial Operations Manager 1
Service manager job in Fishersville, VA
Role OverviewWe ae seeking an Environmental Services Operations Manager for Augusta Health in Fishersville, VA. The successful candidate will manage Second Shift (2:00pm start time) at this 229 bed facility. This role has responsibility of the outer 10 buildings and will manage a team of 30.
Please note: this individual will need to drive a company vehicle so a valid license is required and an acceptable driver's license record check is required.
This will allow them to supervise operations at multiple sites and provide EVS supplies as needed.
This role will be responsible for the development and attainment of necessary projects and lead the team in engagement.
What You'll DoResponsible for driving client satisfaction Is seen as a leader and can drive projects and initiatives through sound strategic methodology Effectively manage the Unit Operating System;Support a diverse and inclusive workforce.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You Bringhave experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;have customer service and/or guest satisfaction skills in a health care or hospitality settingpossess strong leadership skills and has the ability to work independently to drive programs and initiatives;monitor compliance and reach project target dates of completion;are results and safety driven.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience
Automotive Service - Service Director
Service manager job in Orange, VA
Orange, VA
Reynolds GM Subaru is hiring!
We are your local, family-owned and operated dealership. Since 1938, we've proudly served our community for four generations. While we continue to grow, we remain grounded in the family values that set us apart.
Do you want a healthy work-life balance? If the answer is yes, then we are the place for you. We are open 8am-5pm Monday through Friday and 8am-3pm on Saturdays, giving you time to enjoy life outside of work.
It's an exciting time at Reynolds GM Subaru, and we're looking for a strong leader to join our team! Are you ready to love coming to work every day? Do you want to grow your professional career while maintaining your personal life? If so, we want to talk to you!
We're excited to meet you-apply below!
Reynolds GM Subaru is seeking a motivated and experienced Service Director to lead our Service Department.
You will…
• Oversee daily operations of the Service Department
• Hire, train, and support service advisors and technicians
• Ensure exceptional customer service and satisfaction
• Monitor workflow, productivity, and profitability
• Maintain accurate records and ensure compliance with dealership and manufacturer standards
• Collaborate with Parts and Sales departments to support overall dealership success
• Lead by example with professionalism, integrity, and a team-first mindset
You have…
• Prior experience as a Service Advisor (required)
• Service management experience (preferred)
• Strong leadership and interpersonal skills
• Excellent customer service and communication abilities
• Proficiency with computers and dealership software
• Great organizational and problem-solving skills
• A passion for team development and operational excellence
We offer…
• 401K (with 4% match)
• Health Insurance
• Paid Vacation
• Paid Sick Leave
• Short Term Disability
Auto-ApplyElectronic Tech Sr ITS
Service manager job in Staunton, VA
This position is responsible for maintaining, repairing, fabricating, installing, and performing preventive maintenance on a variety of specialized electronic, electrical, and traffic control equipment within traffic management systems (TMS). The role includes emergency response, troubleshooting, contractor oversight, and ensuring compliance with safety standards and operational procedures to keep ITS equipment functional 24/7.
Key Responsibilities
Contractor Oversight: Monitor, inspect, and evaluate contractor work, including testing and system evaluations after maintenance or upgrades.
Documentation & Training: Prepare technical reports, logs, and documentation. Train staff on equipment use and safety. Respond to off-duty emergencies and failures.
Record Keeping: Track inspections, contractor work, and maintenance activities. Submit daily/weekly reports to supervisors.
Troubleshooting & Repair: Perform diagnostics and repairs at the system, unit, board, and component levels. Provide first-response repairs and emergency call-outs.
Inventory Management: Maintain spare parts and equipment, track repairs using barcode/PDA systems, and assist with bench repairs.
System Backups & Work Orders: Process work order requests, update manuals, provide staff training, and perform regular system software/database backups.
Time & Data Entry: Record repair, testing, and maintenance activities in financial and maintenance systems.
Qualifications
Ability to climb towers up to 120 feet, operate bucket trucks, and work in confined spaces.
Strong written and verbal communication skills.
Ability to read and interpret schematics, manuals, and technical diagrams.
Knowledge of electronics, fiber optics, IP networks, and traffic management systems.
Experience with traffic signal maintenance, timing plans, CCTV, RFID, microprocessors, and related systems.
Proficiency with electronic diagnostic tools, hand and power tools, and computer applications.
Valid drivers license.
Skills & Knowledge
Expertise in electronic troubleshooting, circuit analysis, and repair.
Knowledge of electrical/electronic applications and traffic control regulations.
Strong problem-solving and time management skills.
Ability to oversee and coordinate multiple assignments and staff.
Ability to maintain accurate records and reports.
Preferred Qualifications
Education, training, or experience in Electronics Technology or related fields.
Experience with automated work order systems.
IMSA Traffic Signal Level I certification.
Skill in entering work orders in IMMS.
Working Place: Staunton, Virginia, United States Company : 2025 Sept 11 Virtual Career Fair - Virginia Dept of Transportation
Customer Service Manager, Airport Customer Experience Administration
Service manager job in Washington, VA
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
+ CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
+ Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
+ CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
+ This job is a member of the Airports Team within the Customer Experience Division
+ Salary range for this position is between $50,000-$84,000.
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
+ Be a safety advocate: Look for safety concerns and address them as needed
+ Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
+ Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
+ Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
+ Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
+ Promote effective communication among departments to engage our team to work together to achieve common goals.
+ Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
+ Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
+ Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
+ Conduct lost time conversations
+ Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
+ Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
+ Produce local reporting based on station leadership needs
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ Previous airport customer service experience
+ 2 years experience leading others
+ Knowledge of company policies and procedures and functional automation applications
**Skills, Licenses & Certifications**
+ Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
+ Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
+ Strong decision-making skills
+ Ability to work independently as well as collaboratively
+ Ability to work under demanding operational conditions
+ Ability to prioritize and execute with a sense of urgency and preciseness
+ Ability to use sound business judgment to resolve issues with internal and external customers
+ Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
+ Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
+ Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Applicable valid driver's license as required by local authorities, if applicable
+ Ability to work extra hours when there are operational needs
+ Ability to work rotating shifts including weekends, holidays and days-off
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.