A global consulting firm is seeking a Senior Manager in Oracle Services. This role involves managing complex projects in the Technology, Media, and Telecommunications sectors, delivering high-quality solutions and driving innovation. The ideal candidate has over 8 years of experience, including project management and implementation of SaaS solutions. This is a hybrid position requiring strong communication skills and the ability to engage with clients effectively. Apply now to shape your future with confidence!
#J-18808-Ljbffr
$78k-102k yearly est. 1d ago
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Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Service manager job in Urban Honolulu, HI
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Senior Operations Management Trainee (Senior OMT)**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
_Equal Employment Opportunity_
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - IA - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - IA - VirtualUSA - IA - Ames, USA - IA - Ankeny, USA - IA - Cedar Falls, USA - IA - Davenport, USA - IA - Sioux City, USA - IA - Waterloo
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$80k-110k yearly 3d ago
Hawaii Branch Manager
Equity Smart Home Loans 4.1
Service manager job in Urban Honolulu, HI
Equity Smart Home Loans is a leading mortgage brokerage and correspondent lender committed to providing exceptional service and innovative solutions to our clients. We are dedicated to empowering homeownership and financial well-being in communities across the United States with a new emphasis on Nevada.
Location of Job
Hawaii, USA
General Job Description
The Branch Manager at Equity Smart Home Loans is responsible for overseeing and coordinating all operations of our branch in Hawaii. This role entails recruiting, training, and coaching Loan Officers to achieve their full potential and contribute to the growth and success of the branch. The Branch Manager plays a crucial role in driving loan production, ensuring compliance with regulatory requirements, and fostering a culture of excellence and collaboration within the team.
Key Responsibilities and Tasks
Recruit, onboard, and mentor Loan Officers to join the branch, in alignment with corporate objectives and targets.
Increase overall loan production of the branch by volume and units, collaborating closely with corporate leadership to set and achieve ambitious goals.
Organize and lead training sessions for Loan Officers to enhance their sales skills, customer service delivery, and knowledge of company policies and industry regulations.
Review production reports for all loan officers under the branch, identifying areas for improvement and providing coaching and support as needed to optimize business performance.
Advise and assist Loan Officers on company policies, procedures, and compliance requirements, ensuring adherence to regulatory standards and best practices.
Requirements
Must be a licensed Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS), authorized to conduct business in Hawaii.
Must have been or is currently a HI Branch Manager
Proven experience in developing and leading a team of sales professionals within the mortgage industry.
Demonstrated ability to organize and facilitate effective training programs for sales teams, driving continuous improvement and skill development.
Strong interpersonal skills and a track record of successfully self-sourcing leads, building relationships, and closing sales.
Highly organized and collaborative, with a commitment to working closely with corporate leadership to enhance policies, procedures, and offerings.
In-depth knowledge of Hawaii's laws and regulations pertaining to loan origination, ensuring compliance and mitigating risk.
Preferred:
Already has an office location and can show proof of lease
Can show proof of having a local business license.
About Equity Smart Home Loans
Equity Smart Home Loans is a leading mortgage brokerage and correspondent lender committed to providing exceptional service and innovative solutions to our clients. We are dedicated to empowering homeownership and financial well-being in communities across the United States with a new emphasis on Hawaii.
#J-18808-Ljbffr
$55k-65k yearly est. 4d ago
Center Operations Manager
USO 4.4
Service manager job in Hawaii
Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do.
Dont take our word for it. The external Great Place To Work survey found that:
* The USO is a Certified Great Place to Work 2025-2026
* 96% feel good about the ways we contribute to the community.
* 94% are proud to tell others they work here.
* 92% feel their work has special meaning: this is not "just a job."
* 91% feel that when you join the company, you are made to feel welcome.
* 92% feel people here are treated fairly regardless of their race.
* 88% feel people here are treated fairly regardless of their gender.
The Center Operations Manager position is responsible for overseeing one or more USO Centers operations, and overseeing programs, events and activities at locations surrounding the Center(s). This position also manages subordinate operational staff and volunteers. It also assists in evaluating and modifying existing programs, events and activities, and plans and implements new or improved programs, events and activities.
Principal Duties and Responsibilities (*Essential Duties)
* Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use. Also responsible for ensuring that equipment is clean and well-functioning and for enforcing adherence to sanitary guidelines and food-handling regulations.*
* Lead the planning, quality, and delivery of programs on and off of U.S. military installations. Deliver services, equipment and events within budget limits. Identify and implement operational and program improvements that achieve USO standards of excellence. Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events.*
* Review program and service needs. Research and recommend new programs and services based on research. Implement and oversee suggested and/or required changes.*
* Coach and mentor USO Center staff and oversee volunteers schedule, activities, recruitment, training and recognition. Develop, improve and maintain working relationships with USO vendors and local contractors.*
* Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers procedures and activities, and the Emergency Preparedness Plan (EPP). Ensure that staff, volunteers, and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets. Conduct employee accountability checks.*
* As directed by leadership, perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions. Operates within budgetary guidelines. Manage cash on hand and maintain inventory of supplies and assets.
* Prepare, review and present reports, including financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.
* Responsible for communicating to internal and external parties, Centers operations, programs, and activities. Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels.*
* In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission and support successful program and service delivery.*
* May be required to operate a USO or personal motor vehicle.
* Perform assigned duties in the absence of leadership, and other duties as assigned.
Job Specifications
* High School Diploma or equivalent. Bachelors Degree preferred.
* 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
* Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
* Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
* Fluency in English. Ability to speak, read and write in the language of the host country at the native level preferred.
* Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
* Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
* Working knowledge of basic business and accounting functions including project management and budgeting.
* Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
* Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
* Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities.
* Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit and/or background screening, SOFA status, valid drivers license.
* Ability to obtain and maintain a valid United States passport and valid foreign drivers license* (in applicable locations/regions)
* Must be a strong advocate of the USOs mission.
Details
* This position is located at Fort Shafter. Preference will be given to local candidates within commuting distance to the location.
* The salary range for this position is $60,375 - $90,563.
* Resume and cover letter are required for full consideration.
* Background check education, criminal and driving required.
* The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
If thats not enough to convince you, here are some direct quotes from employees:
* The organization truly cares about the people who work here.
* I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
* There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
* Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
* The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
* The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
Apply today. Join the mission. Join Team USO.
$60.4k-90.6k yearly 60d+ ago
Assistant Resident Services Supervisor (Villages of Moa'e Ku - 1289, 1301,1309 )
EAH Housing 3.6
Service manager job in Ewa Beach, HI
Explore a career at EAH Housing. Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.
What we offer.
We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility.
We believe in work / life balance.
15 days of vacation per year (which increases based on years of service)
10 paid sick days per year
13 paid holidays
Flexible Start Times (REM Onsite Positions)
We take care of our employees.
Competitive Salaries
403b Retirement Plan with a match to every dollar you save for retirement, up to 5% of your pay
Employee Wellness Program
Comprehensive Medical Insurance Plans
Affordable Dental & Vision Insurance
Flexible Spending Account
EAP - Mental Health, Financial and Legal Services
$1,500 Employee Referral Program
EAH University, an in-house training program
This position is for a full-time Assistant Resident Services Supervisor to work at Villages of Moa'e Ku, a 192-unit affordable family housing community in Ewa Beach, HI. This is a Tax Credit / HMMF property. Qualified candidates must have 3+ years of social service experience working with the elderly, families and/or the disabled or some related field and a Bachelors degree in Social Service, healthcare, or related field, or equivalent combination of education and/or experience. Salary range: $23.75 - $37.00 per hour; hiring range for new employees is generally $23.75 - $31.00 per hour, DOE. Please note an offer will take into consideration the experience of the final candidate and the current salary level of individuals working at EAH in a similar role.
COMPANY OVERVIEW
Established in 1968, EAH Housing is one of the largest and most respected nonprofit housing development and management organizations in the western United States. EAH develops low-income multifamily housing, manages more than 222 properties throughout in California and Hawai'i, and plays a leadership role in local, regional, and national housing advocacy efforts.
EAH Housing puts its core values into action every day as our staff of 700 people serves 25,000 residents in 87 municipalities. We offer competitive wages, comprehensive benefits, professional development, and invest in our employees through extensive training programs. Please visit our ****************** to learn more about us, our culture, and how we strive to maintain excellence in everything we do.
For immediate consideration, please apply to requisition ASSIS004175 on our website at ******************/careers
POSITION OVERVIEW
Responsible for oversight of the delivery of resident services programming at affordable housing properties that serve families, seniors, and individuals with special needs for assigned property(ies). Assists residents by connecting them with existing social services provided by public agencies or private practitioners within the community. Examines needs for on-site services and explores ways programs and services can be brought to the project. In addition to providing on-site resident services coordination at assigned property(ies), supervises Resident Services Coordinators and/or Activity Coordinators, as assigned. Understands and supports EAH's mission and core values.
RESPONSIBILITIES
* Coordinates and oversees the delivery of services and program activities to residents both on and off-site.
* Supervises Resident Services and Activity Coordinator(s) in assigned properties or portfolio.
* As part of the Resident Services team, participates and assists in facilitating staff meetings with other Resident Services Coordinators.
* Working with Resident Services Supervisors, develops resident services coordination goals and programs consistent with property, portfolio and EAH goals.
* With input from the Resident Services Supervisors, prepares annual reviews for supervised staff.
* Provides mentorship to Resident Services Coordinators within assigned portfolio.
* Works with Resident Services Supervisors to create individual training plans for each person supervised.
* Utilizes and reviews results of intake survey to determine what types of programs and services would benefit the residents. Makes recommendations regarding programs and services based on survey results and needs of property/ies.
* Recruits, assists and links residents with services and program activities.
* Maintains data and resident participation reports and prepares all statistical and narrative program reports as required by funding entities and EAH management.
* Working with Resident Services Supervisors, provide input and monitor the onsite services budgets.
* Obtains written release/consent from residents to access their records and communicate with resource providers as appropriate.
* Defines and monitors individual service plans for seniors in transition because of aging and increasing need for services to "age in place," and residents whose behavior is detrimental to other residents and/or the resident's own ability to stay in permanent housing.
* Attends Resident Council meetings as needed and works with the Council and residents to encourage higher levels of participation and access to program activities.
* Interfaces with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities.
* Monitors participating agency involvement for quality and compliance with memorandums of understanding.
* Obtains resident feedback on effectiveness and quality of programs and their delivery.
* Participates in design and implementation of program evaluation with the Resident ServicesManager.
* Provides assistance and referral services to all residents needing assistance.
* Sets up and maintains a directory of providers for use by project staff and residents.
* Educates residents on service availability application procedures, client rights, etc.
* Assists residents in building informal support networks with other residents, family and friends.
* Actively participates in EAH's Injury and Illness Prevention Plan
* Regular and predictable attendance.
* Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Supervises one or more Resident Services or Activity Coordinators.
QUALIFICATIONS
* Education - Bachelors degree in Social Service, healthcare, or related field, or equivalent combination of education and/or experience.
* Experience - 3+ years of social service experience working with the elderly, families and/or the disabled or some related field.
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
CRIMINAL BACKGROUND CHECK REQUIREMENTS
EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Once you have received such an offer, you will be required to submit and pass our criminal background requirements. EAH also verifies education and employment history. Any verified discrepancy (resume or online application) may delay your background check results and/or affect your eligibility to work at EAH. Please be advised that certain roles may also require fingerprinting due to legal requirements. If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening. Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.
DRUG TESTING
EAH Housing requires all candidates who have received a conditional job offer to submit to drug testing within 72 hours from acceptance of our job offer. EAH Housing does not test for marijuana/cannabis. Satisfactory completion of drug testing is a requirement of employment with EAH.
EAH Housing is an EEO employer. CA BRE #00853495 | HI RB-16985
$23.8-37 hourly 60d+ ago
Sr. Field Service Supervisor
Insight Global
Service manager job in Urban Honolulu, HI
Compensation: $85-128K annual salary. Relo package available for non-local candidates. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits: Benefits provided may differ by role and location, including:
Unlimited Vacation Plan with No Preset Maximums
Medical/Rx Health Savings Account (HSA)
Dental/Vision
Short/Long-Term Disability
Employee Assistance Program (EAP)
401(k) Plan
Education Assistance
Day to Day: A leading supplier of building automation products and services is partnering with Insight Global to hire a Sr. Field Service Engineer to supervise a Field Service Engineering team for their organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.
Key Responsibilities:
Supervise team activities and performance
Collect and report performance metrics
Develop team and team members
Identify opportunities for process improvement
Assign and supervise project work
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** .
Skills and Requirements
High School Diploma or GED
5+ years of complex commercial building controls experience (such as Siemens, Johnson Controls, Schneider Electric, Emerson Electric, Bosch, KMC Controls, Trane, Estes Services)
o Ideally experience with 1+ of the following types of systems: Fire, security, DDC, mechanical in 1+ of the following types of buildings: government, military, hospital, hospitality
2+ years in a Field Leadership Role
o Responsible for leading 8-10 well-seasoned field service technicians
o Exclusively handling supervisory tasks; ideally no hands-on troubleshooting required
Valid Drivers License
Experience working directly with customers (often director level and above)
Experience with MS Office (Excel, Word & PowerPoint)
Passionate about leading and growing team members
Strong business acumen and ability to drive revenue/sales Pluses:
Experience working with hospitals
College degree
Experience in controls, mechanical, fire and security industry
Experience with a P&L
Experience dealing with customer satisfaction (growth and problem resolution)
Leadership skills/building a team
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization
$85k-128k yearly 60d+ ago
Lead Service Technician
Ductz International
Service manager job in Aiea, HI
Night Shift 8pm - 6am
HOODZ is the largest and most reputable restaurant kitchen exhaust cleaning company in the nation. Owned by BELFOR, the world's largest property restoration company, HOODZ is seeking experienced technicians for consistent full-time work with opportunities for benefits.
This position is responsible for providing operational support in degreasing commercial restaurant hood systems. The candidate must be able to work an overnight shift from Sunday to Thursday and travel within local areas as required. This role reports to the General or Production Manager.
Key Responsibilities
Perform power washing of kitchen exhaust systems, which includes hoods, ductwork, filters, and exhaust fans.
Manage the complete setup and takedown of job sites and equipment. This includes hanging plastic sheeting, setting up ladders, high-pressure hoses, pre-sprayers, wet/dry vacuums, and wiping down stainless steel hoods.
Complete work projects independently from start to finish within allotted time frames and with limited supervision.
Work in non-conventional environments, such as on building rooftops, inside ductwork, and elevated from ladders.
Inspect work to ensure it is complete, thorough, and meets HOODZ quality standards and customer expectations.
Safeguard customer property according to HOODZ standards.
Maintain all equipment and report any mechanical deficiencies.
Perform daily vehicle safety and maintenance inspections and keep the vehicle in clean, serviceable condition.
Communicate effectively with customers and provide direction to other team members.
Maintain a professional appearance and demeanor that represents the HOODZ image.
Accurately and promptly report time worked as well as equipment and consumables used.
Attend all required HOODZ-sponsored operations and safety training courses.
Perform other duties as required.
Experience and Qualifications
Must have a valid Driver's License.
Must be eligible to operate a motor vehicle per HOODZ's vehicle policy.
Commercial kitchen exhaust cleaning experience is preferred; knowledge or experience with HVAC, refrigeration, and mechanical systems is helpful.
Must be dependable, reliable, and able to show up on time.
Must be able to read and understand safety plans and procedures.
Must be available to work nights and weekends on a flexible basis as requested.
Possess a strong work ethic, a positive attitude, a sense of urgency, and a professional demeanor.
Must be a positive self-starter who can work with little to no supervision.
Must maintain attention to detail and have a comprehensive understanding of customer service principles.
Excellent oral/written communication and customer relations skills.
Must have English language literacy and fluency.
Physical Requirements
Ability to climb ladders to access the rooftops of commercial establishments.
Ability to lift and carry 50 lbs. for a minimum of 100 feet.
Frequent lifting of items in excess of 50 lbs.
Sustained periods of standing, sitting, walking, bending, and kneeling.
Must have access and mobility in tight spaces.
Ability to use mobile devices for data and time collection.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
BELFOR Holdings is an Equal Opportunity Employer
$100k-151k yearly est. 1d ago
Assistant Service Manager-Chevrolet
Tony Hawaii Automotive Group
Service manager job in Hilo, HI
Example: The Customer Service Supervisor will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Responsible for supporting the company's Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Supervisory Responsibilities:
Helps Recruit, interviews, hires, and trains new staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Essential job responsibilities:
Assists Service Manger to monitor the net profitability of department and makes necessary changes to ensure profitability.
Assists ServiceManager to forecasts goals and objectives for the department and strives to meet or exceeds them. Meets forecasted net profit projections.
Hires, trains, coaches, counsels, and monitors the performance of all service department staff.
Assist Servicemanager to prepare and administer an annual operating budget for the service department.
Attends managers' meetings. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys including Factory controls and processes.
Additional Responsibilities: Adhere to the Tony Group Standards
SMILE: be positive and respectful to everyone
GREET: greet everyone within five feet
HELP: help every guest or find someone who can
THANK: remember to always thank the guest
GOLD: Go for Gold (Grand Opening Look, Daily)
Qualifications
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Valid driver's license and clean traffic abstract are required.
Education and Experience:
High school diploma or equivalent or Bachelor's degree and one to two years related experience and/or training; or equivalent combination of education and experience.
At least two years related industry experience required.
Physical Requirements:
Examples:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
$44k-90k yearly est. 4d ago
Assistant Manager - Inflight
United Airlines 4.6
Service manager job in Urban Honolulu, HI
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
Description
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.
Job overview and responsibilities
* Reports to the Operations Manager and supports the Base Leader as required for all organizational goals within the Inflight division
* Coordinates the implementation of safety policies and procedures, securing relationships and support from other organizations / divisions as necessary to support objectives
* Specific emphasis is on providing local management with information and practices that enable a reduction of operational disruptions, and increase in Net Promotor scores
* Ensures consistent implementation of standard safety and Inflight objectives
* Work with station(s) to determine root cause of operational disruptions, aircraft damage incidents and share lessons learned
* Work with Inflight Management to ensure adherence to regulatory practices and PSA briefing items
* Work with other divisions (Flight operations, Airport operations, Safety) to resolve cross-departmental issues
* Coordinate the implementation of consistent Inflight Operation functions across all bases
* Provides support to the Operations Managers in supervising all areas of the operation within an area of United's airport operation (multiple gates), communicating with internal stakeholders, and supporting United's core4 values through critical decision-making
* Identify and address flight-level issues/exceptions related to Inflight, PSA, baggage processes, customer boarding, net promotor scores, catering, and general FA concerns
* Identify irregularities such as IFDM alerts, ATC/WX issues, medical emergencies, major/minor flight alerts, and staffing issues and work with the SOC and scheduling to resolve
* Coordinate, communicate, and partner with team members across United's operation via phone, radio, and messaging services to escalate and resolve critical issues
* Work with all stakeholders to ensure Inflight priorities and initiatives are maintained
* Document notable issues with operational performance as required
* Identify changes required to improve future operational performance
* Develop and support standard work and continuous improvement processes with team of Inflight Operations supervisors
* Mentor, promote and develop colleagues, to grow professionally and strengthen the overall Inflight team
Qualifications
What's needed to succeed (Minimum Qualifications):
* High School Diploma, GED or education equivalent
* Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
* 2-3 years' previous inflight supervisory experience or equivalent work experience
* 2-3 years' experience leading and influencing a team with solid conflict resolution and decision-making capability
* Effective time management, presentation, and organizational skills
* Proven track record in roles requiring strategic planning, continuous improvement, analytical problem-solving, goal-directed leadership and service-oriented performance
* Positive attitude and ability to adapt to constantly changing work environment
* Proven ability to work independently and with other team members across the organization in creating a collaborative work environment
* Strong verbal and written communications skills
* Intermediate skills with Microsoft Office programs
* Must be legally authorized to work in the United States for any employer without sponsorship
* Successful completion of interview required to meet job qualification
* Reliable, punctual attendance is an essential function of the position
* You will be required to adhere to the appearance standards for the flight attendant workgroup, which contain specific guidelines around hair, makeup, tattoos, etc. Tattoos are not permitted on the head, neck, or hands, including behind the ear
* Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach (simultaneous), without shoes on
What will help you propel from the pack (Preferred Qualifications):
* Bachelor's degree and/or related field experience in an airline operational environment
* Inflight Service, travel industry, or hospitality leadership experience highly preferred
* Knowledge of operations, management, and logistics principles
* Knowledge of the flight attendant contract and experience managing a unionized workforce
The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
$32k-41k yearly est. 7d ago
Director of Tax Services
Hawaii Accounting
Service manager job in Urban Honolulu, HI
Benefits:
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Director of Tax Services Type: Full-time Experience: High-Level Functions: Tax Planning, Preparation and Review, Business Development, Department Management Location: Honolulu, HI Compensation: Salary FLSA Status: Exempt COMPANY DESCRIPTION HiAccounting is a locally staffed outsourced accounting and tax firm serving small to medium sized businesses. Our team of accounting and tax professionals work together on multiple clients in various industries. HiAccounting is a division of The Hawaii Group, Hawaii's leading business process outsourcing firm. We strongly believe in working personally and directly with our clients, connecting through HiGroup's core principles of integrity, transparency, and dedicated client service. POSITION SUMMARY HiAccounting is seeking a Director of Tax Services to lead its tax division. The Director of Tax Services is primarily responsible for overseeing the operations of the tax department, managing the client service experience and deliverables for the firm's complex clientele and overseeing business development for the tax team. The Director of Tax Services should be self-driven, passionate and client service focused - serving as a leader, mentor and role model to the team. ESSENTIAL FUNCTIONS Operational Management / Leadership
Oversees the daily operations of the tax department as well as long term strategic planning for growth.
High-level management of the overall department's client list for all tax signers, team structure, capacity and hiring needs.
High-level management of the tax department to ensure client and agency deadlines are being met and assist team with managing client expectations.
Actively develops new business and oversees/develops staff in prospecting efforts.
Oversee performance metrics that support the company's strategic direction objectives.
Manages the performance evaluation process and leads staff development.
Monitors and approves staff time entries and PTO requests, and resolves staff issues.
Monitors project profitability at the department level and implements appropriate adjustments.
Leads internal education initiatives to keep the team informed of new and changing tax laws and policies, develop team competencies and coordinates trainings on company procedures for preparing tax workpapers and tax returns.
Develop, update and monitor key management reports.
Leads implementation of process improvements, including technological changes.
Technical / Client Focused
Review, sign off on and file tax returns prepared by staff, including complex tax returns, for all entity types (Individual, S Corporation, C Corporation, Partnership, Trust/Estate, Non-Profit), with an focus on pass-through entities and individual taxation.
Serves as a tax expert to clients, leading client meetings to review tax returns, provide tax planning and strategy services and promote other company services to clients that would help them in their business.
Understanding of Hawaii General Excise Tax to review and provide consultation on clients' GET filings, as needed.
Develops relationships with clients and takes part in client events.
Serves as a technical resource to the tax team providing partner-level reviews, guidance on complex transactions and support with technical matters.
Have an advanced understanding of business entity structure for tax preparation and planning purposes.
Conducts and oversees staff in new client interviews, develops scope-of-work proposals and engagement letters and sets engagement budgets.
Other
Ability to manage a dual role, overseeing the daily operations of the department and team, as well as client management.
Deliver best-in-class customer service to clients and employees at all times, with an emphasis on being proactive, responsive, professional, and accurate.
Practice integrity and professional judgment.
Protects organization's values by keeping information confidential.
Leadership role in strengthening the overall positive culture of the company.
Other duties as assigned
Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. HiAccounting shall make reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
The ideal Director of Tax Services has an advanced knowledge of individual and business tax laws, with a focus on pass-through taxation, and experience with most entity types. The candidate is committed to continuing education of new and changed tax laws and policies, and possesses strong research skills to find solutions when answers are not readily available. The candidate possesses strong leadership skills to support team growth, and is adaptable in managing within a dynamic environment. This person will meet most or all of the following requirements:
Education: Bachelor's degree in accounting or business administration, or equivalent business experience.
Experience: A minimum of four years of progressively responsible experience in public accounting and/or the private sector, including at least one year of supervisory experience, or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
Licenses: Have obtained a CPA or EA license enabling them the sign off on tax returns and represent clients before the IRS.
Computer Skills: Advanced knowledge of Adobe Acrobat and MS Office, including Word, Excel, PowerPoint and Outlook. Advanced knowledge of Ultra Tax, Lacerte, Drake, or other professional tax software. Knowledge of QuickBooks, AccPac, Intacct or other accounting/bookkeeping software.
Other Requirements: Perform other duties as required. Must be able to travel as required; overnight or extended stays as needed. Availability to work additional hours or weekends, as projects and tax deadlines demand. Possession of a valid motor vehicle driver's license. Ready availability in person or electronically to senior executives in case of emergency.
Location: HiAccounting prides itself on being locally staffed.
This position requires that the applicant live in Oahu. If you are an applicant currently not living in Oahu, please specify in your cover letter your relocation timing and efforts.
WORKING AT HIACCOUNTING
Encouraging an active, Hawaii lifestyle by supporting our employees' interests, efforts, and activities, HiGroup is proud to be recognized as one of the Best Places to Work in Hawaii for eight (8) years in a row!
Since its inception, the HiGroup team has enjoyed exceptional benefit packages. Alongside traditional options, such as full medical, dental, vision, drug, disability, life insurance, 401K, flexible spending, supplemental benefits, and profit sharing, as well as a generous PTO and holiday leave program, HiGroup also proudly offers its employees even more generous support at work, at home, and in the community. Offering paid time off for employees to volunteer as well as investing in learning and development opportunities company-wide, HiGroup enthusiastically encourages their team members' desires to be good citizens on and off the job.
We encourage career development by providing a buddy and mentoring system, regular performance evaluations and reimbursements for continuing education for the CPA or other professional certifications. We are family oriented and provide a flexible work schedule with the ability to work remotely.
Daily employer provided lunch under the HiGroup Daily Grinds Program.
Gym/fitness reimbursements.
Cell phone reimbursement (for EE's that use their phone for work).
Parking or buss pass subsidy.
Regular in-office massage therapy.
Flexible work schedule with the ability to work remotely when needed.
Support of CPA and continuing education.
12 paid holidays (includes your birthday off).
Paid time off for volunteering.
Employee snacks and drinks.
Career advancement.
401K, 4% matching and profit sharing (after eligibility requirements are met).
Health benefits (after eligibility requirements are met).
Life Insurance.
Compensation: $125,000.00 - $175,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$125k-175k yearly Auto-Apply 60d+ ago
Civil Operations Manager
Alpha 4.3
Service manager job in Hawaii
Reports to: Chief Operations Officer (COO) Employment Type: Full-Time, Exempt Department: Civil Construction Compensation: $200,000 - $225,000 annual base salary, plus bonus eligibility (commensurate with experience)
The Opportunity
Alpha Inc. is looking for a Civil Operations Manager who knows how to turn dirt, people, and pressure into on-time, on-budget, high-pride results.
This is not a desk-bound role. And it's not for someone who just “keeps the trains running.”
This is a senior leadership seat for an operator who can own civil construction operations end-to-end - from strategic planning to boots-on-the-ground execution - while developing leaders, protecting margins, and raising the bar across every jobsite.
If you can command a room of superintendents and project managers, earn trust in the field, speak fluently in schedules and budgets, and still lead with humility and heart - you'll thrive here.
About Alpha Inc.
Founded and grown in Hawaiʻi, Alpha Inc. is a locally owned leader in heavy civil construction, renewable energy, concrete services, drilling, and infrastructure solutions. We're building projects that will serve island communities for generations - with precision, purpose, and pride.
Our work is guided by three core values that are non-negotiable:
Lead with Heart - We treat people right, especially when it's hard.
Strength in Unity - One team, many talents. No silos.
Alpha Mentality - Accountability, grit, and a relentless drive to improve.
As Civil Operations Manager, you'll be a culture carrier for these values across every civil project and team.
Learn more about who we are at *******************
What You Will Do
As the Civil Operations Manager, you are the operational backbone of Alpha's Civil Division, responsible for performance, people, and profitability.
Lead Civil Operations at Scale
Provide vision, direction, and leadership for Alpha's civil construction operations across multiple concurrent projects.
Translate company strategy into executable plans that deliver results in the field.
Serve as the senior operational leader for civil projects, including large-scale and government contracts.
Drive Project Execution Excellence
Oversee planning and execution from preconstruction through closeout.
Ensure projects meet or exceed safety, quality, schedule, and profitability targets.
Anticipate challenges early and remove obstacles before they impact delivery.
Own Resources, Budgets & Performance
Allocate manpower, equipment, and materials strategically across jobsites.
Monitor budgets, cost controls, and revenue performance; take decisive action when targets are at risk.
Partner with estimators and project managers to improve forecasting, margins, and execution consistency.
Build & Develop High-Performing Teams
Lead, mentor, and develop Project Managers, Superintendents, Estimators, and field leaders.
Set clear expectations, coach performance, and build a strong leadership bench.
Foster accountability without ego and performance without burnout.
Champion Safety & Quality
Set the tone for a safety-first culture across all civil operations.
Ensure adherence to company policies, industry standards, and regulatory requirements.
Implement and enforce quality systems that protect Alpha's reputation and client trust.
Strengthen Client & Partner Relationships
Act as a senior point of contact for key clients and stakeholders.
Resolve issues with professionalism, urgency, and integrity.
Build long-term partnerships that fuel repeat work and sustainable growth.
Collaborate Across the Organization
Work closely with HR, Safety, Estimating, Finance, and Executive Leadership to align civil operations with company-wide initiatives.
Break down silos and model Strength in Unity at every level.
What You Bring
You're a seasoned civil construction leader who combines field credibility with strategic discipline.
Experience & Education
Bachelor's degree in Civil Engineering, Construction Management, or a related field required; Master's degree a plus.
10+ years of experience in civil construction, including 7+ years in senior leadership roles.
Proven success managing large, complex civil projects, including government work.
Skills & Leadership Traits
Deep understanding of construction operations, scheduling, budgeting, and resource planning.
Strong financial acumen with the ability to manage margins and performance metrics.
Proficiency with project management and construction software (e.g., HeavyJob, Bluebeam, MS Project).
Exceptional communication skills - equally effective with field crews, executives, and clients.
A calm, decisive leader who performs under pressure and owns outcomes.
Most Importantly, You Embody:
Lead with Heart - You develop people, not just projects.
Strength in Unity - You build aligned, high-trust teams.
Alpha Mentality - You take ownership, push standards higher, and never settle.
Why Alpha?
At Alpha Inc., you're not just managing projects - you're shaping the future of Hawaiʻi's infrastructure and the next generation of construction leaders.
You'll join a company that:
Takes on meaningful, high-impact work across the islands.
Invests in safety, leadership development, and long-term relationships.
Believes culture is a competitive advantage - and lives it daily.
Requirements (Conditions of Employment)
Employment at Alpha Inc. is contingent upon:
Completion of standard pre-employment screening.
Successful completion of a background check conducted after a conditional offer; any prior issues will be reviewed on a case-by-case basis consistent with Hawaiʻi and federal law.
Passing a drug test (for both full-time and part-time hires) conducted in line with Hawaiʻi statutory requirements.
Applicants must be authorized to work in the United States; we are unable to sponsor employment visas. Employment eligibility will be verified upon hire.
If you need a reasonable accommodation during the application or hiring process, please contact us at ***********************.
Equal Opportunity Employer
Alpha Inc. is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on any protected status under federal or Hawaiʻi law, and we provide equal opportunity in all employment practices, including recruitment, hiring, promotion, compensation, benefits, and training.
If you're the kind of leader who owns results, develops people, and leaves every operation stronger than you found it - Alpha Inc. is ready for you.
This role isn't for everyone. But if it's for you, you'll know.
#LI-ALPHARK
$46k-55k yearly est. Auto-Apply 24d ago
Assistant Manager Trade Services
Bank of Hawaii Corp 4.7
Service manager job in Urban Honolulu, HI
Under the direction of the Trade ServicesManager, directs, leads and manages the functional activities of Bank's international trade operations on a daily basis and works with the different lines of business and clients to ensure the most efficient level of service.
This position requires comprehensive knowledge of the following International Chamber of Commerce (ICC) Publications: Uniform Customs and Practice for Documentary Credits Publication No.
500 (UCP 500); International Standby Practices 1998 (ISP98); Uniform Rules for Bank-to-Bank Reimbursements (URR525); Uniform Rules for Collections (URC522) including but not limited to regulations governing trade finance products.
This position is responsible for ensuring compliance of uniform rules; regulations; department policies and procedures for trade finance products; processes and controls exist to minimize risk and loss exposure.
This position requires accounting knowledge to ensure accuracy of accounting entries generated by the department's trade finance system and reconciliation and research out of balance situation of the department's general ledger as required.
This position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.
$45k-54k yearly est. Auto-Apply 26d ago
Service Manager
I Kitagawa & Co
Service manager job in Kailua, HI
Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achieving objectives, and maintaining all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.
ESSENTIAL DUTIES
Forecasts goals and objectives for the department and strives to meet them.
Recruits, hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Reviews the departmental forecast model on a monthly basis.
Maintains reporting systems required by general management and the factory.
Attends the leader's meetings.
Monitors and controls the department's performance using appropriate reports, tracking systems, and surveys.
Strives for harmony and teamwork within the department and with all other departments. Assists in developing a marketing plan that promotes new and repeat business.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with the manufacturer's warranty and policy procedures.
Accounts for all documents, ensuring that none are missing and that all are processed correctly.
Holds weekly Service department meetings and conducts periodic staff training.
Directs and schedules the activities of all Service Department employees.
Facilitates and/or conducts technical training and sends employees to appropriate training schools.
Monitors technicians' daily productivity reports and corresponding payroll records.
Monitors and follows up on parts orders with the manager to ensure availability.
Initials all repair orders before submitting them to the warranty department, monitoring sales and hours relative to expectations.
Establishes and maintains good customer working relationships to encourage repeat and referral business.
Informs repair technicians of time allowances on each repair order.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Ensures that the work areas and customer waiting area are kept clean.
Establishes and maintains good working relationships with vocational and technical schools to
Enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Ensures the proper care, storage, and inventory of special tools.
Ensures that customers' service files are up-to-date and readily available for reference.
Ensures all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Prepares pricing guides and maintenance menus for frequent labor operations.
Handles customer complaints immediately and according to the dealership's policies.
Establishes and maintains 24 business hour follow-up with all customers to confirm satisfaction with the service experience.
Ensure that employees complete and remain current with all mandatory safety compliance, security, and safeguard training.
Ensures open positions are posted and the required Human Resources requisition process is completed within three (3) business days of vacancies.
Directs and monitors all company personnel and completes a performance evaluation of all Service department personnel on an annual scheduled basis.
Communicates Company policies and processes to Service department employees and ensures that they are understood and followed.
Ensure payroll-related functions, including but not limited to approving timesheets and leave requests, are completed in a timely manner and within required deadlines.
Completes and remains current with all mandatory manufacturing, safety compliance, safeguards, and cybersecurity training.
Maintains a safe work environment.
Ensure that the work area is kept clean.
Maintains a professional appearance.
ADDITIONAL DUTIES
Compensate for any personnel deficiencies that may lead to the department's not attaining its goals.
Ensures all Safety platform tickets are completed in a timely manner.
Ensures all Facilities repairs have been completed in a timely manner.
Ensure all Vendor Requests are accompanied by at least two vendor quotes.
Additional duties assigned by the COO or President.
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.
Driving is essential to the position; must have and maintain current, valid driver's license and a clean driving abstract.
Several years of automotive industry experience (with proper management or service adviser roles preferred).
Strong leadership and communication skills
Proficient in automotive shop management software.
EDUCATION AND/OR EXPERIENCE:
Minimum 3 years of automotive industry experience.
Service Advisor experience (preferred).
Management and staff development experience. (Preferred)
Cash Handling experience required.
Experience with Point-of-Sale [POS] System required.
Minimum 2-3 years of Customer service experience.
Strong problem-solving skills.
COMPUTER SKILLS:
Basic computer skills
Basic Microsoft Office skills
Basic Google Suite skills
Proficient with Email & Communication
Proficient in automotive shop management software.
Experience with DMS System(s)
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memorandums. Ability to write simple correspondence.
An ability to effectively present information in one-on-one and small group situations to management, customers, clients and employees of the organization.
Ability to speak, read, and write fluently in English.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
Manufacturer [OEM} Training
You must have and maintain a current driver's license with a clean driver's abstract.
MENTAL DEMANDS:
Ability to work with multiple projects, tasks and deadlines.
Continuous alertness and attention to detail, concentration and ability to perform mathematical calculations to produce accurate work
Ability to work and effectively communicate with leadership and Store Personnel on time-sensitive matters.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds with the assistant of safety gears, equipment, or PPE, and occasionally lift and/or move up to 50 pounds with the assistant of safety gears, equipment, or PPE. Rarely lift up to 100 pounds, requiring assistance from PPE, tools and equipment for items over 60 pounds.
Personal Protective Equipment (PPE) includes back braces, hand, head, foot, eye, face, and body protection. Goggles/eye protection, gloves, ear plugs, and back brace are provided by the organization and must always be included in their toolbox or workstation. PPE approved clothing/uniform and footwear, closed-toe, steel toes and slip-resistant soles, worn at all times.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, extended period of sitting, walking, working on the computer and telephone. The employee is frequently exposed to moving mechanical parts and fumes or airborne particles in the service bay area, occasionally moving vehicles. The noise level in the work environment is usually moderate in the service bay area. Appropriate clothing and closed-toed shoes must be worn at all times.
$51k-71k yearly est. 17d ago
Logistics Services Manager
Peraton 3.2
Service manager job in Halawa, HI
Responsibilities
Join Peraton in support to USINDOPACOM, its subordinate unified commands, component commands, direct reporting units, standing joint task forces, and strategic mission partners. We will provide enterprise-wide professional services to address staffing gaps and sustain operational readiness during peacetime, wartime, and contingency operations. Our services will cover critical functions that enable effective and efficient mission execution in a dynamic global threat and geo-political security environment across the USINDOPACOM AOR. They include but are not limited to Program Management and Services in Planning, Logistics, Training, Strategic Engagement, Analytics, Business Management and Communication.
As the Logistics ServicesManager, you shall provide comprehensive logistics and property managementservices. This includes developing and implementing robust supply chain processes to ensure timely procurement, transportation, and distribution of critical resources, including equipment, supplies, and materials. Establish and maintain inventory control systems to accurately track and manage the movement, storage, and distribution of assets throughout the region. Provide and manage a logistics common operating picture (LOGCOP) to create situational awareness and decision support for logistics personnel. Manage maintenance and repair services for agency-owned equipment and facilities to ensure operational readiness and sustainability. Oversee the management and maintenance of agency facilities and infrastructures. Develop transportation plans and logistics strategies to support the movement of equipment and supplies. Establish and maintain procedures for the accountability and tracking of Government property. Develop, implement, and maintain contingency plans and disaster preparedness measures to mitigate risks and ensure continuity of operations. Integrate security measures and risk management practices into logistics and property management processes to safeguard assets.
Join Peraton in support to USINDOPACOM, its subordinate unified commands, component commands, direct reporting units, standing joint task forces, and strategic mission partners. We will provide enterprise-wide professional services to address staffing gaps and sustain operational readiness during peacetime, wartime, and contingency operations. Our services will cover critical functions that enable effective and efficient mission execution in a dynamic global threat and geo-political security environment across the USINDOPACOM AOR. They include but are not limited to Program Management and Services in Planning, Logistics, Training, Strategic Engagement, Analytics, Business Management and Communication.
As the Logistics ServicesManager, you shall provide comprehensive logistics and property managementservices. This includes developing and implementing robust supply chain processes to ensure timely procurement, transportation, and distribution of critical resources, including equipment, supplies, and materials. Establish and maintain inventory control systems to accurately track and manage the movement, storage, and distribution of assets throughout the region. Provide and manage a logistics common operating picture (LOGCOP) to create situational awareness and decision support for logistics personnel. Manage maintenance and repair services for agency-owned equipment and facilities to ensure operational readiness and sustainability. Oversee the management and maintenance of agency facilities and infrastructures. Develop transportation plans and logistics strategies to support the movement of equipment and supplies. Establish and maintain procedures for the accountability and tracking of Government property. Develop, implement, and maintain contingency plans and disaster preparedness measures to mitigate risks and ensure continuity of operations. Integrate security measures and risk management practices into logistics and property management processes to safeguard assets.
This position is for a contract we are pursuing.
Qualifications
It is required that the Logistics ServicesManager has the following qualifications:
12 or more years Logistics ServicesManager experience with five of those years managing large projects
Cleared for Top Secret (TS) / SCI.
Possess an active certification in one of the following:
Project Management Institute (PMI) Project Management Professional or PMI Program Management Professional (PgMP ) Certification or Defense Acquisition University PMP or PgMP equivalent certification
It is desired that the Logistics ServicesManager has the following qualifications:
Experience managing projects and/or programs with multiple CONUS and OCONUS performance locations.
Experience managing cross-directorate and organizational support.
BA/BS or MA/MS degree or higher education level highly desired.
Experience managing cost-type contracts.
At least seven years of relevant experience in design and development projects
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $146,000 - $234,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
$62k-75k yearly est. Auto-Apply 60d+ ago
Line Service Manager
Million Air 4.1
Service manager job in Kapolei, HI
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
The Line ServiceManager is responsible for creating and leading an exceptional line service team. This position is responsible for ensuring efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures. The Line ServiceManager will work closely with the customer servicemanager and FBO general manager.
Requirements
Responsibilities and Duties
Manage line service department prioritizing, assigning, and monitoring supervisors work, conducting performance evaluations with supervisors, providing training goals with Training/Safety Tech
Review line service team payroll, manage overtime, and submit to payroll for processing
Responsible for hiring process to create a well-rounded team with customer and safety focus
Oversee facility startup to include facility security, vehicle maintenance checks, equipment service and status
Fuel management - including monitor of fuel inventory, reconciliation of load receipts, ordering fuel as needed
Communication with supervisors in daily pass down meeting
Aircraft storage, movement, hangar arrangement, anticipate needs for arrivals and departures
Damage prevention and implementation of safety procedures
Support of trainers, safety techs, and line service team
Team training - must meet DOT regulations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Customer focus-naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
Strong computer skills including Microsoft office products
Basic mathematical knowledge
Bi-lingual preferred
Reporting Relationship
This position reports to the General Manager
Work Environment
This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
Must be able to lift 75 pounds
Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Outside work in all types of weather conditions
Position requires bending, lifting, walking, stooping, squatting, gripping and climbing a ladder
Position Type and Expected Hours of Work
This is a non-exempt position. This position may require working evenings and weekends, and on scheduled company holidays.
Travel
No travel is expected for this position.
Education, Experience and Eligibility Qualifications
Minimum five (5) years line service experience including fuel management and supervisory duties
High School Diploma or equivalent
Ability to work evenings, weekends, and holidays
Acceptable driving record
Ability to pass a background check
Zero tolerance drug free employer includes pre-employment and random screening
Benefits
Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with or without notice.
$59k-71k yearly est. 14d ago
Sales and Service Manager
First Ascent Climbing and Fitness
Service manager job in Kapolei, HI
The Sales and ServiceManager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals. ESSENTIAL DUTIES & RESPONSIBILTIES
Leadership Excellence
* Hires, trains and fosters continuous development of all Sales and Service team members.
* Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.
* Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching.
* Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings.
* Manages overall performance, engagement, and personnel matters for Sales and Service team members.
* Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
* Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention.
Sales Management & Personal Sales
* Drives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings.
* Develops business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.
* Establishes monthly, weekly and daily sales goals for all Sales and Services
* Develops, executes and coordinates local club marketing activities.
* Generates new business through lead management
* Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.
* Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals.
* Consistently achieves or exceeds personal and team sales goals.
Member Experience
* Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
* Lead by example to provide a clean, friendly, well-maintained club to members and guests.
* Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.
* Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
* Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.
ORGANIZATION RELATIONSHIPS
The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and ServiceManager. VARIABLE COMPENSATION: Team Members in this role are eligible to participate in 24 Hour Fitness's Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. QUALIFICATIONS
Knowledge, Skills & Abilities
* Positive and productive leadership, including motivating, coaching, and communicating with diverse groups
* Possess a strong member centric focus and is comfortable in engaging with members in person.
* Responds professionally to requests and inquiries from guests, members and team members.
* Possesses strong organizational skills to execute and prioritize multiple tasks
Minimum Educational Level/Certifications
* High School Diploma or GED required
* Bachelor's Degree preferred
* Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization
Minimum Work Experience and Qualifications
* Prior management experience in service sales industry leading 4-10 employees preferred.
* 1-2 years of experience in service sales preferred.
* Fitness industry experience preferred.
Physical Demands/ Environmental Conditions
* Ability to work in club office; move about club floors and rooms
* Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
* Ability to communicate telephonically with members
* Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
* While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
* Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
* Able to work in a loud environment
Travel Requirement
* Availability to travel 10% of the time to attend training and meetings
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
$51k-71k yearly est. 1d ago
Customer Service Manager
Finance Factors Ltd. 3.7
Service manager job in Kailua, HI
IN BRANCH ONLY
Have a passion for Hawaii and helping people? When you choose a career with Finance Factors you join a family-owned company with a 70-year history and commitment to providing financial services to our community. And we are honored to be recognized by our employees and Hawaii Business Magazine as a 2023-2025 Best Places to Work in Hawai'i.
Our team is committed to helping generations of families fulfill their financial dreams with creative lending and savings products. We specialize in residential real estate loans for purchase, refinance, cash-out, and home equity, as well as commercial real estate loans. Finance Factors also offers some of the best rates on certificates of deposit and savings accounts, with deposits insured by the FDIC.
Our Kailua-Kona branch is seeking those who enjoy people, providing excellent customer service, building relationships and have a can-do approach to helping others Prior banking experience is nice to have but not required as we will provide the training and support you need to be confident and successful.
Branch Hours: Monday - Thursday 8:30am - 4:30pm and Friday 8:30am - 5:30pm.
Sign on bonus of $1500
Minimum Requirements:
Possess a High School Diploma (or equivalent).
Prior customer service experience.
Experience handling cash, as well as personal information.
Possess basic computer skills.
Pass a thorough background and credit check.
Finance Factors is proud to be an Equal Opportunity Employer.
$32k-44k yearly est. Auto-Apply 60d+ ago
Service Manager
Swickard Auto Group
Service manager job in Kahului, HI
Kahului, HI | Lead the Premier Luxury Service Team on the Island | Aggressive Compensation and performance bonus plan!!
The ServiceManager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.
Responsibilities:
Lead all service operations, including scheduling, workflow, and team performance.
Drive profitability through efficient shop management, expense control, and process consistency.
Champion guest satisfaction - achieving CSI scores in the top 10% nationally.
Maintain high technician productivity and retention through coaching and support.
Partner with Parts, Sales, and Accounting to ensure a seamless fixed ops experience.
Enforce compliance with Mercedes-Benz and Swickard quality, warranty, and safety standards.
Recruit, develop, and inspire a service team known for excellence and integrity.
Other duties as assigned
Qualifications:
Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
5+ years of progressive fixed operations or service leadership experience in a dealership environment.
Experience managing a luxury or high-line service department (Mercedes-Benz preferred).
Track record of hitting and exceeding key KPIs:
CSI: 95%+
Technician Efficiency: 100%+
Effective Labor Rate: $145-165
Absorption: 70%+
Strong leadership, communication, and conflict-resolution abilities.
Deep understanding of DMS systems (CDK, Reynolds, or similar).
A guest-first mindset grounded in hospitality and operational discipline.
Physical Requirements:
Ability to stand, walk, and sit for extended periods of time.
Ability to lift and carry heavy objects up to 50 pounds.
Ability to work in a noisy and sometimes dirty environment.
Ability to use hand tools and equipment.
Benefits of Working at Swickard:
Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
Ongoing training and support
Opportunities for continued personal and professional growth.
We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
Insurance: medical, dental, vision, life and pet insurance
Optional disability coverage
401k plan
Paid Holidays
PTO
About Us:
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
We're a hospitality company that happens to sell cars, parts, and service.
We are a team. Everyone plays a role in our success.
Culture: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
#T5
Salary Description $120k - $180k annually
$51k-70k yearly est. 42d ago
Supervisor Mortgage Servicing Oversight
City National Bank 4.9
Service manager job in Urban Honolulu, HI
WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.
WHAT WILL YOU DO?
* Serve as the primary point of contact for sub-servicers, ensuring communication and coordination.
* Monitor and evaluate sub-servicer performance against contractual obligations and performance standards.
* Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements.
* Conduct regular audits of subservicer operations and compliance practices.
* Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery.
* Analyze performance metrics to identify areas for improvement and drive corrective actions.
* Implement training programs for subservicer staff on compliance standards and best practices.
* Update training materials to reflect regulatory changes.
* Define documentation standards to ensure consistency and accountability in operations.
* Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership.
* Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input.
* Stay updated on regulatory changes and adjust processes accordingly.
* Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals.
* Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure.
* Address and resolve issues or breaches of service level agreements identified through monitoring and audits.
* Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals.
* Create a comprehensive suite of mortgage products and services.
* Establish policies, procedures, and workflows to ensure compliance and operational efficiency.
* Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff.
* Drive growth and profitability within the mortgage division.
* Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines.
* Manage vendor relationships and mortgage software applications.
* Represent the bank in community and civic activities to enhance market presence.
* Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures.
* Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation.
* Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance.
* Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters.
* Establish rigorous quality control measures to maintain high standards of service and compliance.
* Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations.
* Train team members and strategic partners on best practices related to foreclosure and bankruptcy.
* Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements.
* Engage with investors and insurers to advocate for policies beneficial to all stakeholders.
* Undertake special projects or strategic initiatives as assigned by senior leadership.
* Perform other duties as necessary, including travel.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
* Minimum of 5 years of Mortgage Default Experience
* Minimum of 5 Years of Mortgage Subservicing Experience
*Additional Qualifications*
* Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac).
* Running servicing operations and establishing an end to end servicing oversight control for a bank.
* Strong leadership, communication, and analytical skills.
* Proficiency in loan origination software (e.g., Encompass) and Microsoft Office.
* Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
* Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
* Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
* Strong quantitative, governance, and analytical abilities
* Ability to solve complex problems and drive structure through ambiguity
* Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
* Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
$82k-97k yearly est. 13d ago
Customer Operations Manager
The Hertz Corporation 4.3
Service manager job in Lihue, HI
The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
**What You'll Do:**
+ Responsible for daily customer operations and revenue generation for their assigned function
+ Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolves customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
+ Conducts performance evaluations that are timely and constructive, where applicable
+ Participates in the recruiting process, as required
+ Provides management with various updates and indicators as requested
+ Remains current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Ability to address and resolve customer service challenges
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
+ Ability to drive process and organizational change
+ Ability to influence
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment
+ Ability to work under minimal supervision with a goal-oriented mindset
+ Ability to see the big picture and leverage critical thinking and decision-making skills
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability
**What You'll Get:**
+ The starting salary for this role is $58,000 annually, commensurate of experience.
+ Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
+ Career growth opportunities
+ Paid Training to expand your skills and knowledge
+ Comprehensive Medical, Dental, & Vision benefit options after 30 days
+ Up to 40% off the base rate of any standard Hertz Rental
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran