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Become A Service Manager

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Working As A Service Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Service Manager Do At Lithia Auto Stores

* The Service Manager manages the activities of all service related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets.
* This individual is responsible for the hiring, training and development of all service staff.
* The Service Manager serves as the liaison between the store and Support Service to ensure that Store Performance Expectation (SPE) objectives and customer satisfaction are obtained.
* Inspect, maintain and organize all service areas in accordance with state and federal OSHA laws.
* Ensure full compliance with manufacturer policies, warranties, procedures and guidelines.
* Manage the administration of all warranty, receivables and service contracts.
* Ensure a safe and professional environment for employees and customers.
* Ensure exemplary customer service levels are executed and maintained in a timely and consistent manner commensurate with CSI (Customer Service Index) standards.
* Develop an effective service team through proper hiring, training, counseling and performance standards.
* Establish and maintain active working relationships with vocational and technical schools to source and recruit future service technicians.
* Service Manager – Automotive Technician Manager – Auto Tech Manager

What Does A Service Manager Do At Continental Corporation

* Provide general supervision to inside and outside service technicians: mounting and balancing tires, repairing valve stems, etc.
* Running the service side of the business, dispatch, drive up, routing, inside selling, answering phones, inventory control.
* Communicate effectively with customers and employees in assessing customer needs.
* Meeting customer requirements for service in a timely manner.
* Ensure that work quality is maintained and tires correctly labeled.
* Quoting tire prices, including casing trade­ins, accurately.
* Assist with the hiring and training of new Service Department employees.
* Provide back­up to General Manager in store operations.
* Assisting the General Manager in implementing programs and procedures to ensure the safety of associates and customers.
* Verifies equipment and merchandise on service trucks.
* Ensure that tools for shop and service trucks are replaced and/or repaired.
* Responsible for the accuracy of mileage, maintenance and fuel consumption records on service vehicles.
* Ensures that all service vehicles have regular preventative maintenance and are in proper operating condition.
* Maintain reasonable inventory levels of supplies and materials to maintain uninterrupted production at varying seasonal demands.
* Maintain Hazardous Materials Book required by OSHA.
* Complete paperwork as required for inventory, payroll, accounting, etc.
* Ensure that general housekeeping responsibilities are performed.
* Excellent safety and attendance performance is expected

What Does A Service Manager Do At Atlas Copco Compressors

* Business Management & Supervision* – The Service Manager is required to meet or exceed established business goals while controlling costs and maximizing profit levels.
* They provide leadership, development, support, and motivation for their Service Technician team.
* In conjunction with the Service Coordination Team, the Service Manager plans and controls the daily work of each Service Technician while keeping the customer first in mind.
* The Service Manager oversees and improves the efficiency of daily administrative routines and insures Atlas Copco Standards and Policies are being followed.
* Customer Relations* – The Service Manager takes the appropriate actions required to get the job done by establishing and maintaining positive relationships with internal and external customers.
* They help cultivate customer relations by visiting customer sites with their Service Technicians to provide advice on service standards and promote service products.
* Safety* – Service Managers are required to maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations.
* They arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
* Performs other duties as assigned

What Does A Service Manager Do At Aramark

* Lead Service Department and ensure its profitable and efficient operation
* Build partnerships with the sales team to attract new customers while retaining existing accounts
* Assist the General Manager in attaining projected growth and profitability through proper planning and directing of resources
* Recruit, select, and develop high-performing team
* Analyze reports/trends and initiate any proper corrective actions
* Partner with the appropriate functional leader to resolve all matters pertaining to the profitability, safety and efficiency operations of the Market Center

What Does A Service Manager Do At Office Depot

* At Office Depot and Office Max, ourPrint Services Manager reports directly to the Store Manager and has ownership of the Print Services area.
* The person in this role will be assigned to stores with over $500,000
* in Print revenue.
* He/she will be responsible for engaging and providing an exceptional experience for customers requiring Print services and for promoting the sale of best solution and additional products.
* He/she is expected to quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet customers' needs.
* The person in this role provides leadership, training and directionwithin the Print Service departmentto ensure the customer receives the highest level of service.
* Additionally, the Print Services Manager along with the Store Manager, directs and supervises the daily activities of the entire Print Services department, including self-service.
* He/she demonstrates a passion for the brand, print solutions, and other products offered to our customers.
* He/she will utilize Office Depot Inc.'s proven sales principles to proactively engage customers, in order to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction and to take the opportunity to develop Sales Consultants with these same principles.
* The Print Services Manager, is required to perform daily and weekly maintenance of the Print area

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Average Length of Employment
Operations Manager 4.1 years
Service Manager 4.0 years
Service Supervisor 3.8 years
Service Director 3.8 years
Manager 3.7 years
Team Manager 3.0 years
Service Lead 2.9 years
Team Supervisor 2.8 years
Top Employers Before
Manager 7.9%
Technician 4.2%
Owner 4.1%
Supervisor 3.8%
Top Employers After
Manager 8.2%
Owner 5.6%
Consultant 3.1%

Service Manager Demographics

Gender

Male

68.2%

Female

30.3%

Unknown

1.5%
Ethnicity

White

80.9%

Hispanic or Latino

10.5%

Asian

6.5%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

60.3%

French

7.2%

Carrier

4.6%

German

4.3%

Portuguese

3.8%

Chinese

3.0%

Mandarin

2.4%

Italian

2.4%

Arabic

2.0%

Japanese

1.8%

Russian

1.3%

Polish

1.1%

Korean

1.0%

Dutch

0.9%

Dakota

0.8%

Vietnamese

0.8%

Hindi

0.8%

Cantonese

0.8%

Turkish

0.3%

Thai

0.3%
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Service Manager Education

Schools

University of Phoenix

31.1%

Liberty University

4.5%

Southern New Hampshire University

4.1%

Ferris State University

4.1%

University of Central Florida

4.0%

Arizona State University

3.9%

Universal Technical Institute

3.8%

University of Houston

3.8%

Florida State University

3.7%

Strayer University

3.7%

Michigan State University

3.7%

Ashford University

3.6%

Northeastern University

3.6%

Purdue University

3.5%

Kaplan University

3.4%

Pennsylvania State University

3.3%

Community College of the Air Force

3.2%

Villanova University

3.1%

West Virginia University

3.0%

University of North Texas

3.0%
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Majors

Business

36.4%

Management

6.5%

Automotive Technology

4.9%

Electrical Engineering

4.7%

Accounting

4.6%

Criminal Justice

3.9%

Psychology

3.8%

Computer Science

3.6%

Marketing

3.6%

Finance

3.6%

Communication

3.4%

General Studies

2.9%

Education

2.8%

Nursing

2.5%

Health Care Administration

2.4%

Human Resources Management

2.3%

Computer Information Systems

2.1%

Electrical Engineering Technology

2.0%

Project Management

2.0%

Information Technology

1.9%
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Degrees

Bachelors

35.9%

Other

28.6%

Masters

15.8%

Associate

11.8%

Certificate

4.9%

Diploma

1.4%

Doctorate

1.1%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Manager Salaries

Job Title Company Location Start Date Salary
Petroleum Services Manager Sanchez Oil & Gas Corporation Houston, TX Oct 23, 2015 $250,000
Manager, Ambulatory Systems & Services Stanford Hospital & Clinics Palo Alto, CA Jun 22, 2015 $196,872 -
$205,962
Transaction Advisory Services Manager Ernst & Young U.S. LLP San Jose, CA Sep 30, 2015 $185,400
Transaction Advisory Services Manager Ernst & Young U.S. LLP Irvine, CA May 12, 2016 $180,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Jul 31, 2016 $178,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY May 09, 2016 $175,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP Bridgewater, NJ May 02, 2016 $170,000
Architectural Services Manager Federal Home Loan Bank of New York Jersey City, NJ Nov 05, 2015 $169,643
FSO-Advisory Services Manager-SE-FM Ernst & Young U.S. LLP Boston, MA Apr 30, 2015 $166,840
Manager Services Insight Direct USA, Inc. Chicago, IL Dec 26, 2016 $165,840
Manager Services Insight Direct USA, Inc. Chicago, IL Dec 19, 2016 $165,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Oct 27, 2015 $162,325
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Jun 29, 2015 $162,325
Transaction Advisory Services Manager Ernst & Young U.S. LLP San Francisco, CA Dec 24, 2015 $159,951
Localization Manager-Live Services Riot Games Inc. Santa Monica, CA Aug 26, 2015 $124,800
Services Management Manager Juniper Networks (Us), Inc. Sunnyvale, CA May 23, 2016 $124,758 -
$155,000
Services Management Manager Juniper Networks (Us), Inc. San Jose, CA Jun 06, 2016 $124,758 -
$155,000
Manager, Specialized Services Hitachi Consulting Corporation Pittsburgh, PA Oct 28, 2015 $124,000
Other Goods & Services Manager Pepsico, Inc. Miami, FL Aug 25, 2015 $123,261 -
$162,300
Manager, Specialized Services Hitachi Consulting Corporation Dallas, TX May 11, 2015 $123,200
Manager, Specialized Services Hitachi Consulting Corporation Portland, OR Sep 03, 2015 $123,200
Manager, Specialized Services Hitachi Consulting Corporation Dallas, TX Nov 23, 2015 $123,000
Medical Services Manager Global Health Pass GHP Inc. Sunnyvale, CA Jan 09, 2016 $102,263
Home Healthcare Services Manager Ultimate Care, Inc. Delray Beach, FL Oct 19, 2016 $102,170
Transaction Advisory Services Manager Ernst & Young U.S. LLP Los Angeles, CA Oct 15, 2015 $102,149
Benefits Service Manager Hewitt Associates LLC The Woodlands, TX Oct 13, 2016 $101,119
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Oct 15, 2015 $100,755
Healthcare Service Manager Medical Dynamic Systems, Inc. New York, NY Jul 02, 2015 $100,755
Manager of Design & Construction Services BH Management Services, LLC Des Moines, IA Jun 07, 2016 $100,000
Valuation Services Manager Grant Thornton LLP Los Angeles, CA Aug 20, 2015 $100,000 -
$110,000

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Top Skills for A Service Manager

ProceduresServiceDepartmentSafetyWarrantyClaimsCustomerSatisfactionFinancialServiceDeliveryPayrollFacilitySuperviseDailyOperationsServiceTechniciansCustomerRelationsAdditionalProjectManagementPServiceCallsLossInventoryControlCustomerComplaints

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Top Service Manager Skills

  1. Procedures
  2. Service Department
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Cooked during rushes, unanticipated group floods, or to guide employees on techniques/procedures in the kitchen.
  • Maintain certain levels of replacement parts and inventory necessary for our service departments operation.
  • Ensured safety procedures were in compliance with OSHA regulations.
  • Administer fair and equitable warranty policies and properly initiate warranty claims.
  • Provided management for installations, service agreements and ensured customer satisfaction.

Top Service Manager Employers

Service Manager Videos

Beach Service Manager, Career Video from drkit.org

Health Service Manager - Career Conversation

Being a Service Manager at Chipotle with Peter

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