A service manager has a lot of responsibilities resting on their shoulders. From managing a department team to helping with customer interactions, service managers have to be on top of their A-game.
As service manager, it's important to develop strong relationships with customers and third-party vendors. The reason is two-fold. One, you want customers coming back to your store and buying your products and/or services. And two, a strong relationship with a third-party vendor means your stock is priority. Plus you might get free stuff from time-to-time.
Service managers are typically employed in full-time positions. This means 40-hour work weeks. Although, sometimes it might be necessary to work more than 40 hours, but hopefully that's not too often.
There is more than meets the eye when it comes to being a service manager. For example, did you know that they make an average of $39.41 an hour? That's $81,976 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, problem-solving skills and time-management skills.
When it comes to the most important skills required to be a service manager, we found that a lot of resumes listed 27.5% of service managers included procedures, while 9.8% of resumes included pos, and 6.1% of resumes included performance reviews. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service manager job title. But what industry to start with? Most service managers actually find jobs in the retail and hospitality industries.
If you're interested in becoming a service manager, one of the first things to consider is how much education you need. We've determined that 37.4% of service managers have a bachelor's degree. In terms of higher education levels, we found that 12.2% of service managers have master's degrees. Even though most service managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service manager. When we researched the most common majors for a service manager, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on service manager resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a service manager. In fact, many service manager jobs require experience in a role such as manager. Meanwhile, many service managers also have previous career experience in roles such as service technician or general manager.