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Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.Duties
Social and community service managers typically do the following:
Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.
Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.
Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.
In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.
In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.
Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.Education
A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.Work Experience
Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.Important Qualities
Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.
Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.
Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.
Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.
Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.
Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.
Average Length of Employment
Top Careers Before Service Manager
Top Careers After Service Manager
Hispanic or Latino10.5%
Black or African American0.6%
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University of Phoenix31.1%
Southern New Hampshire University4.1%
Ferris State University4.1%
University of Central Florida4.0%
Arizona State University3.9%
Universal Technical Institute3.8%
University of Houston3.8%
Florida State University3.7%
Michigan State University3.7%
Pennsylvania State University3.3%
Community College of the Air Force3.2%
West Virginia University3.0%
University of North Texas3.0%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Petroleum Services Manager||Sanchez Oil & Gas Corporation||Houston, TX||Oct 23, 2015||$250,000|
|Production Services Manager/Technical Services||Christensen Farms and Feedlot Inc.||Sleepy Eye, MN||Jan 04, 2016||$234,788|
|Manager, Ambulatory Systems & Services||Stanford Hospital & Clinics||Palo Alto, CA||Jun 22, 2015||$196,872 -
|FSO-Advisory Services Manager-PI-Core Banking Operations||Ernst & Young U.S. LLP||New York, NY||Jan 07, 2015||$188,843|
|Transaction Advisory Services Manager||Ernst & Young U.S. LLP||San Jose, CA||Sep 30, 2015||$185,400|
|Transaction Advisory Services Manager||Ernst & Young U.S. LLP||Irvine, CA||May 12, 2016||$180,000|
|Transaction Advisory Services Manager||Ernst & Young U.S. LLP||New York, NY||Jul 31, 2016||$178,000|
|Transaction Advisory Services Manager||Ernst & Young U.S. LLP||New York, NY||May 09, 2016||$175,000|
|Transaction Advisory Services Manager||Ernst & Young U.S. LLP||Bridgewater, NJ||May 02, 2016||$170,000|
|Architectural Services Manager||Federal Home Loan Bank of New York||Jersey City, NJ||Nov 05, 2015||$169,643|
|FSO-Advisory Services Manager-SE-FM||Ernst & Young U.S. LLP||Boston, MA||Apr 30, 2015||$166,840|
|Manager Services||Insight Direct USA, Inc.||Chicago, IL||Dec 26, 2016||$165,840|
|Manager Services||Insight Direct USA, Inc.||Chicago, IL||Dec 19, 2016||$165,000|
|Transaction Advisory Services Manager||Ernst & Young U.S. LLP||New York, NY||Oct 27, 2015||$162,325|
|Localization Manager-Live Services||Riot Games Inc.||Santa Monica, CA||Aug 26, 2015||$124,800|
|Services Management Manager||Juniper Networks (Us), Inc.||Sunnyvale, CA||May 23, 2016||$124,758 -
|Services Management Manager||Juniper Networks (Us), Inc.||San Jose, CA||Jun 06, 2016||$124,758 -
|Manager, Specialized Services||Hitachi Consulting Corporation||Pittsburgh, PA||Oct 28, 2015||$124,000|
|Other Goods & Services Manager||Pepsico, Inc.||Miami, FL||Aug 25, 2015||$123,261 -
|Manager, Specialized Services||Hitachi Consulting Corporation||Portland, OR||Sep 03, 2015||$123,200|
|Manager, Specialized Services||Hitachi Consulting Corporation||Dallas, TX||May 11, 2015||$123,200|
|Manager, Specialized Services||Hitachi Consulting Corporation||Dallas, TX||Nov 23, 2015||$123,000|
|Professional Services Manager||SPM Professional Services, Inc.||Mansfield, MA||May 01, 2015||$103,000|
|Transaction Advisory Services Manager||Ernst & Young U.S. LLP||Houston, TX||Oct 15, 2015||$102,981|
|Professional Services Manager (Project/Program Management)||Avalara, Inc.||Houston, TX||Dec 15, 2016||$102,731|
|North America Shared Services Manager I||Bio-Rad Laboratories, Inc.||Hercules, CA||Dec 10, 2015||$102,400 -
|Medical Services Manager||Global Health Pass GHP Inc.||Sunnyvale, CA||Jan 09, 2016||$102,263|
|Home Healthcare Services Manager||Ultimate Care, Inc.||Delray Beach, FL||Oct 19, 2016||$102,170|
|Transaction Advisory Services Manager||Ernst & Young U.S. LLP||Los Angeles, CA||Oct 15, 2015||$102,149|
|Business Advisory Services Manager||Grant Thornton LLP||Chicago, IL||Mar 31, 2016||$102,000 -
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