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Become A Service Manager

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Working As A Service Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $61,570

    Average Salary

What Does A Service Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become A Service Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Do you work as a Service Manager?

Service Manager Jobs

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Average Length of Employment
Service Manager 4.0 years
Service Director 4.0 years
Service Supervisor 3.8 years
Top Employers Before
Manager 8.1%
Technician 4.4%
Owner 4.3%
Supervisor 3.9%
Teller 3.4%
Top Employers After
Manager 8.6%
Owner 6.0%
Consultant 3.3%

Do you work as a Service Manager?

Service Manager Demographics

Gender

Male

69.3%

Female

29.2%

Unknown

1.5%
Ethnicity

White

63.3%

Hispanic or Latino

15.2%

Black or African American

11.1%

Asian

6.7%

Unknown

3.7%
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Languages Spoken

Spanish

60.1%

French

7.1%

Carrier

4.7%

German

3.9%

Portuguese

3.9%

Chinese

3.0%

Italian

2.6%

Mandarin

2.4%

Japanese

1.9%

Arabic

1.9%

Russian

1.3%

Polish

1.1%

Dutch

1.0%

Korean

1.0%

Hindi

0.9%

Dakota

0.9%

Cantonese

0.8%

Vietnamese

0.7%

Greek

0.4%

Gujarati

0.3%
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Service Manager Education

Schools

University of Phoenix

31.1%

Southern New Hampshire University

4.3%

Liberty University

4.3%

Universal Technical Institute

4.1%

University of Central Florida

4.0%

Ferris State University

3.9%

University of Houston

3.8%

Florida State University

3.7%

Arizona State University

3.7%

Strayer University

3.7%

Michigan State University

3.5%

Pennsylvania State University

3.5%

Ashford University

3.5%

Northeastern University

3.5%

Community College of the Air Force

3.3%

Kaplan University

3.3%

Purdue University

3.3%

University of North Texas

3.2%

West Virginia University

3.2%

Northern Virginia Community College

3.2%
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Majors

Business

36.3%

Management

6.4%

Automotive Technology

5.2%

Electrical Engineering

5.0%

Accounting

4.6%

Criminal Justice

4.0%

Psychology

3.7%

Finance

3.7%

Computer Science

3.6%

Marketing

3.6%

Communication

3.4%

General Studies

3.0%

Education

2.8%

Health Care Administration

2.4%

Human Resources Management

2.3%

Nursing

2.2%

Electrical Engineering Technology

2.2%

Computer Information Systems

2.1%

Hospitality Management

2.0%

Project Management

1.9%
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Degrees

Bachelors

35.9%

Other

28.8%

Masters

15.4%

Associate

12.1%

Certificate

4.8%

Diploma

1.4%

Doctorate

1.0%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Manager Salaries

Job Title Company Location Start Date Salary
Petroleum Services Manager Sanchez Oil & Gas Corporation Houston, TX Oct 23, 2015 $250,000
Manager, Ambulatory Systems & Services Stanford Hospital & Clinics Palo Alto, CA Jun 22, 2015 $196,872 -
$205,962
Transaction Advisory Services Manager Ernst & Young U.S. LLP San Jose, CA Sep 30, 2015 $185,400
Transaction Advisory Services Manager Ernst & Young U.S. LLP Irvine, CA May 12, 2016 $180,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Jul 31, 2016 $178,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY May 09, 2016 $175,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP Bridgewater, NJ May 02, 2016 $170,000
Architectural Services Manager Federal Home Loan Bank of New York Jersey City, NJ Nov 05, 2015 $169,643
FSO-Advisory Services Manager-SE-FM Ernst & Young U.S. LLP Boston, MA Apr 30, 2015 $166,840
Manager Services Insight Direct USA, Inc. Chicago, IL Dec 26, 2016 $165,840
Manager Services Insight Direct USA, Inc. Chicago, IL Dec 19, 2016 $165,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Oct 27, 2015 $162,325
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Jun 29, 2015 $162,325
Transaction Advisory Services Manager Ernst & Young U.S. LLP San Francisco, CA Dec 24, 2015 $159,951
Localization Manager-Live Services Riot Games Inc. Santa Monica, CA Aug 26, 2015 $124,800
Services Management Manager Juniper Networks (Us), Inc. Sunnyvale, CA May 23, 2016 $124,758 -
$155,000
Services Management Manager Juniper Networks (Us), Inc. San Jose, CA Jun 06, 2016 $124,758 -
$155,000
Manager, Specialized Services Hitachi Consulting Corporation Pittsburgh, PA Oct 28, 2015 $124,000
Other Goods & Services Manager Pepsico, Inc. Miami, FL Aug 25, 2015 $123,261 -
$162,300
Manager, Specialized Services Hitachi Consulting Corporation Dallas, TX May 11, 2015 $123,200
Manager, Specialized Services Hitachi Consulting Corporation Portland, OR Sep 03, 2015 $123,200
Manager, Specialized Services Hitachi Consulting Corporation Dallas, TX Nov 23, 2015 $123,000
Medical Services Manager Global Health Pass GHP Inc. Sunnyvale, CA Jan 09, 2016 $102,263
Home Healthcare Services Manager Ultimate Care, Inc. Delray Beach, FL Oct 19, 2016 $102,170
Transaction Advisory Services Manager Ernst & Young U.S. LLP Los Angeles, CA Oct 15, 2015 $102,149
Benefits Service Manager Hewitt Associates LLC The Woodlands, TX Oct 13, 2016 $101,119
Healthcare Service Manager Medical Dynamic Systems, Inc. New York, NY Jul 02, 2015 $100,755
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Oct 15, 2015 $100,755
Manager of Design & Construction Services BH Management Services, LLC Des Moines, IA Aug 09, 2016 $100,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP Indianapolis, IN Sep 30, 2016 $100,000

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Top Skills for A Service Manager

ProceduresServiceDepartmentSafetyWarrantyClaimsEnsureCustomerSatisfactionFinancialPayrollSuperviseServiceTechniciansDailyOperationsCustomerRelationsAdditionalPProjectManagementServiceCallsLossInventoryControlCustomerComplaintsTechnicalSupportSalesGoals

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  1. Procedures
  2. Service Department
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Develop and implement new policies and procedures to improve department operations including scheduling system and estimating system utilizing Excel spread sheets.
  • Maintain certain levels of replacement parts and inventory necessary for our service departments operation.
  • Take immediate action to improve productivity and adhere to safety requirements.
  • Administer fair and equitable warranty policies and properly initiate warranty claims.
  • Conducted regularly scheduled meetings with customer service associates to evaluate and monitor processes and procedures to ensure customer satisfaction.

How Would You Rate Working As a Service Manager?

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Top Service Manager Employers

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Service Manager Videos

Beach Service Manager, Career Video from drkit.org

Health Service Manager - Career Conversation

Being a Service Manager at Chipotle with Peter