A service manager has a lot of responsibilities resting on their shoulders. From managing a department team to helping with customer interactions, service managers have to be on top of their A-game.
As service manager, it's important to develop strong relationships with customers and third-party vendors. The reason is two-fold. One, you want customers coming back to your store and buying your products and/or services. And two, a strong relationship with a third-party vendor means your stock is priority. Plus you might get free stuff from time-to-time.
Service managers are typically employed in full-time positions. This means 40-hour work weeks. Although, sometimes it might be necessary to work more than 40 hours, but hopefully that's not too often.