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Service Manager Careers

A service manager has a lot of responsibilities resting on their shoulders. From managing a department team to helping with customer interactions, service managers have to be on top of their A-game.

As service manager, it's important to develop strong relationships with customers and third-party vendors. The reason is two-fold. One, you want customers coming back to your store and buying your products and/or services. And two, a strong relationship with a third-party vendor means your stock is priority. Plus you might get free stuff from time-to-time.

Service managers are typically employed in full-time positions. This means 40-hour work weeks. Although, sometimes it might be necessary to work more than 40 hours, but hopefully that's not too often.

There is more than meets the eye when it comes to being a service manager. For example, did you know that they make an average of $39.41 an hour? That's $81,976 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Service Manager Do

There are certain skills that many service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, problem-solving skills and time-management skills.

When it comes to the most important skills required to be a service manager, we found that a lot of resumes listed 27.5% of service managers included procedures, while 9.8% of resumes included pos, and 6.1% of resumes included performance reviews. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service manager job title. But what industry to start with? Most service managers actually find jobs in the retail and hospitality industries.

How To Become a Service Manager

If you're interested in becoming a service manager, one of the first things to consider is how much education you need. We've determined that 37.4% of service managers have a bachelor's degree. In terms of higher education levels, we found that 12.2% of service managers have master's degrees. Even though most service managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service manager. When we researched the most common majors for a service manager, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on service manager resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service manager. In fact, many service manager jobs require experience in a role such as manager. Meanwhile, many service managers also have previous career experience in roles such as service technician or general manager.

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Average Salary
$81,976
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
142,791
Job Openings

Service Manager Career Paths

Top Careers Before Service Manager

Manager
8.3 %

Top Careers After Service Manager

Manager
8.4 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Manager

Service Managers in America make an average salary of $81,976 per year or $39 per hour. The top 10 percent makes over $128,000 per year, while the bottom 10 percent under $52,000 per year.
Average Salary
$81,976

Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range70k - 132k$96k$96,171
San Francisco, CA
Salary Range61k - 140k$93k$92,962
Jersey City, NJ
Salary Range64k - 121k$88k$88,227
Houston, TX
Salary Range59k - 118k$84k$83,777
Boston, MA
Salary Range61k - 113k$84k$83,595
Seattle, WA
Salary Range55k - 117k$81k$80,872
$43k
$140k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Service Catalog Manager
Service Catalog Manager
General Dynamics
General Dynamics
03/30/2021
03/30/2021
$88,87003/30/2021
$88,870
Field Service Manager
Hunter-Cole Communications Group
Hunter-Cole Communications Group
03/29/2021
03/29/2021
$48,00003/29/2021
$48,000
Restaurant Service Manager
Restaurant Service Manager
Goodwin Recruiting
Goodwin Recruiting
03/29/2021
03/29/2021
$38,00003/29/2021
$38,000
Parks Services Manager (20100255)
Parks Services Manager (20100255)
City of San Bruno, Ca
City of San Bruno, Ca
03/27/2021
03/27/2021
$103,35603/27/2021
$103,356
Destination Service Manager, Vail/Beaver Creek
Destination Service Manager, Vail/Beaver Creek
Inspirato
Inspirato
03/27/2021
03/27/2021
$50,00003/27/2021
$50,000
See More Recent Salaries

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Service Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Manager Resume

At Zippia, we went through countless Service Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Service Manager Demographics

Gender

male

67.6 %

female

28.9 %

unknown

3.5 %

Ethnicity

White

72.4 %

Hispanic or Latino

13.2 %

Asian

6.1 %

Foreign Languages Spoken

Spanish

61.2 %

French

7.0 %

Carrier

4.3 %
See More Demographics

Service Manager Education

Degrees

Bachelors

43.2 %

Certificate

18.7 %

Associate

17.2 %

Top Colleges for Service Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Public

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Service Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 27.5% of service managers listed procedures on their resume, but soft skills such as management skills and problem-solving skills are important as well.

Best States For a Service Manager

Some places are better than others when it comes to starting a career as a service manager. The best states for people in this position are New York, Rhode Island, Connecticut, and New Jersey. Service managers make the most in New York with an average salary of $96,018. Whereas in Rhode Island and Connecticut, they would average $94,889 and $90,814, respectively. While service managers would only make an average of $86,845 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Service Manager Jobs:
3,662
Highest 10% Earn:
$169,000
Location Quotient:
1.11
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Service Manager Jobs:
340
Highest 10% Earn:
$164,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Service Manager Jobs:
947
Highest 10% Earn:
$159,000
Location Quotient:
1.11
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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How Do Service Manager Rate Their Jobs?

Zippia Official Logo

4.0

Expired timeOctober 2019

4.0

Zippia Official LogoExpired timeOctober 2019

What do you like the most about working as Service Manager?

Working as a service manager i am able to be myself and reconize my own self worth Show More

What do you NOT like?

I dont like the bullshit that goes on in oginazations like people pissing on eachothers shoes just to get ahead Show More

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Top Service Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ service managers and discovered their number of service manager opportunities and average salary. Through our research, we concluded that Wells Fargo was the best, especially with an average salary of $34,192. Chipotle Mexican Grill follows up with an average salary of $39,177, and then comes FedEx with an average of $68,275. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a service manager. The employers include Equifax, Science Applications International .., and Molina Healthcare

1. Wells Fargo
4.7
Avg. Salary: 
$34,192
Service Managers Hired: 
2,823+
2. Chipotle Mexican Grill
4.2
Avg. Salary: 
$39,177
Service Managers Hired: 
1,910+
3. FedEx
4.4
Avg. Salary: 
$68,275
Service Managers Hired: 
917+
4. Walmart
4.9
Avg. Salary: 
$88,044
Service Managers Hired: 
898+
5. Firestone Complete Auto Care
4.5
Avg. Salary: 
$63,159
Service Managers Hired: 
597+
6. Ernst & Young
4.7
Avg. Salary: 
$106,931
Service Managers Hired: 
401+

Service Manager Videos

Updated October 2, 2020