A service manager has a lot of responsibilities resting on their shoulders. From managing a department team to helping with customer interactions, service managers have to be on top of their A-game.

As service manager, it's important to develop strong relationships with customers and third-party vendors. The reason is two-fold. One, you want customers coming back to your store and buying your products and/or services. And two, a strong relationship with a third-party vendor means your stock is priority. Plus you might get free stuff from time-to-time.

Service managers are typically employed in full-time positions. This means 40-hour work weeks. Although, sometimes it might be necessary to work more than 40 hours, but hopefully that's not too often.

What Does a Service Manager Do

There are certain skills that many service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, problem-solving skills and time-management skills.

Learn more about what a Service Manager does

How To Become a Service Manager

If you're interested in becoming a service manager, one of the first things to consider is how much education you need. We've determined that 51.9% of service managers have a bachelor's degree. In terms of higher education levels, we found that 8.3% of service managers have master's degrees. Even though most service managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Service Manager

Service Manager Career Paths

Average Salary for a Service Manager

Service Managers in America make an average salary of $74,009 per year or $36 per hour. The top 10 percent makes over $116,000 per year, while the bottom 10 percent under $47,000 per year.
Average Service Manager Salary
$74,009 Yearly
$35.58 hourly
$47,000
10 %
$74,000
Median
$116,000
90 %

What Am I Worth?

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Service Manager Education

Service Manager Majors

33.8 %

Service Manager Degrees

Bachelors

51.9 %

Associate

20.7 %

High School Diploma

12.1 %

Top Colleges for Service Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030

Top Skills For a Service Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 27.5% of service managers listed procedures on their resume, but soft skills such as management skills and problem-solving skills are important as well.

Choose From 10+ Customizable Service Manager Resume templates

Zippia allows you to choose from different easy-to-use Service Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Service Manager Demographics

Service Manager Gender Distribution

Male
Male
71%
Female
Female
29%

After extensive research and analysis, Zippia's data science team found that:

  • Among service managers, 28.9% of them are women, while 71.1% are men.

  • The most common race/ethnicity among service managers is White, which makes up 71.5% of all service managers.

  • The most common foreign language among service managers is Spanish at 61.2%.

Online Courses For Service Manager That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
SAP Customer Service (CS/SM) - Service Management module
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Master Customer Service using this practical customer care course...

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Best States For a Service Manager

Some places are better than others when it comes to starting a career as a service manager. The best states for people in this position are New York, Delaware, California, and Connecticut. Service managers make the most in New York with an average salary of $97,670. Whereas in Delaware and California, they would average $93,841 and $89,256, respectively. While service managers would only make an average of $88,816 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Service Manager Jobs:
3,662
Highest 10% Earn:
$153,000
Location Quotient:
1.11 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Service Manager Jobs:
947
Highest 10% Earn:
$139,000
Location Quotient:
1.11 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Service Manager Jobs:
2,292
Highest 10% Earn:
$138,000
Location Quotient:
1.12 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Managers

How Do Service Manager Rate Their Jobs?

Zippia Official Logo

4.0

Expired timeOctober 2019

4.0

Zippia Official LogoExpired timeOctober 2019

What do you like the most about working as Service Manager?

Working as a service manager i am able to be myself and reconize my own self worth Show More

What do you NOT like?

I dont like the bullshit that goes on in oginazations like people pissing on eachothers shoes just to get ahead Show More

Working as a Service Manager? Share your experience anonymously.
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Top Service Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ service managers and discovered their number of service manager opportunities and average salary. Through our research, we concluded that Wells Fargo was the best, especially with an average salary of $55,699. Chipotle Mexican Grill follows up with an average salary of $65,222, and then comes FedEx with an average of $49,072. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a service manager. The employers include TASER Self-Defense, Broadridge, and Veeva Systems

Most Common Employers For Service Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1AEA Investors$136,725$65.73164
2Hitachi Vantara$130,873$62.92276
3Accenture$127,091$61.10173
4Ernst & Young$122,556$58.92440
5Darden Restaurants$100,696$48.41396
6Texas Roadhouse$92,649$44.54231
7Goodyear$72,183$34.70386
8AT&T$66,164$31.81329
9Chipotle Mexican Grill$65,222$31.361,912
10Walmart$60,015$28.85872

Service Manager Videos

Becoming a Service Manager FAQs

How long does it take to become a Service Manager?

It takes 6 years of professional experience to become a service manager. That is the time it takes to learn specific service manager skills, but does not account for time spent in formal education. If you include the normal education requirements to complete a college degree, then it takes 9 to 11 years years to become a service manager.

How do I become a successful car service manager?

To become a successful car service manager means developing and refining skills related to customer service and car knowledge.

A successful car service manager must have polished people skills. One of the most important elements of a car service manager is customer service. You will need to take customer bookings, provide estimates, and deal with suppliers, so being friendly and courteous is a definite plus.

How do you become a service manager at a dealership?

To become a service manager at a dealership, you need a high school diploma or equivalent. Some jobs require a bachelor's degree in automotive service management or a related field, while other auto service manager jobs just require an associate degree and on-the-job experience.

Is a service manager a good job?

Yes, being a service manager is a good job. A service manager makes decent money and has a good job outlook. In addition, a service manager plays an important role in the company to ensure everything runs smoothly.

What are the roles and responsibilities of a service manager?

The roles and responsibilities of a service manager include covering a team of service associates while also ensuring the business operates as usual.

The main roles and responsibilities for service managers include:

What qualifications do I need to be a service manager?

The typical qualification to be a service manager is a degree in business administration or management. A person should also possess at least five years of experience working in customer service, though many jobs look for ten years of experience.

What skills does a service manager need?

Skills needed to be a service manager include good people skills, communication, and a strong understanding of the industry and business process.

A service manager should have the following attributes:

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