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Become A Service Manager

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Working As A Service Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Service Manager Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Service Manager

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Service Manager jobs

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Service Manager Demographics

Gender

  • Male

    68.2%
  • Female

    30.3%
  • Unknown

    1.5%

Ethnicity

  • White

    80.9%
  • Hispanic or Latino

    10.5%
  • Asian

    6.5%
  • Unknown

    1.6%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    60.3%
  • French

    7.2%
  • Carrier

    4.6%
  • German

    4.3%
  • Portuguese

    3.8%
  • Chinese

    3.0%
  • Mandarin

    2.4%
  • Italian

    2.4%
  • Arabic

    2.0%
  • Japanese

    1.8%
  • Russian

    1.3%
  • Polish

    1.1%
  • Korean

    1.0%
  • Dutch

    0.9%
  • Dakota

    0.8%
  • Vietnamese

    0.8%
  • Hindi

    0.8%
  • Cantonese

    0.8%
  • Turkish

    0.3%
  • Thai

    0.3%
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Service Manager

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Service Manager Education

Service Manager

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Real Service Manager Salaries

Job Title Company Location Start Date Salary
Petroleum Services Manager Sanchez Oil & Gas Corporation Houston, TX Oct 23, 2015 $250,000
Production Services Manager/Technical Services Christensen Farms and Feedlot Inc. Sleepy Eye, MN Jan 04, 2016 $234,788
Manager, Ambulatory Systems & Services Stanford Hospital & Clinics Palo Alto, CA Jun 22, 2015 $196,872 -
$205,962
FSO-Advisory Services Manager-PI-Core Banking Operations Ernst & Young U.S. LLP New York, NY Jan 07, 2015 $188,843
Transaction Advisory Services Manager Ernst & Young U.S. LLP San Jose, CA Sep 30, 2015 $185,400
Transaction Advisory Services Manager Ernst & Young U.S. LLP Irvine, CA May 12, 2016 $180,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Jul 31, 2016 $178,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY May 09, 2016 $175,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP Bridgewater, NJ May 02, 2016 $170,000
Architectural Services Manager Federal Home Loan Bank of New York Jersey City, NJ Nov 05, 2015 $169,643
FSO-Advisory Services Manager-SE-FM Ernst & Young U.S. LLP Boston, MA Apr 30, 2015 $166,840
Manager Services Insight Direct USA, Inc. Chicago, IL Dec 26, 2016 $165,840
Manager Services Insight Direct USA, Inc. Chicago, IL Dec 19, 2016 $165,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP New York, NY Oct 27, 2015 $162,325
Localization Manager-Live Services Riot Games Inc. Santa Monica, CA Aug 26, 2015 $124,800
Services Management Manager Juniper Networks (Us), Inc. Sunnyvale, CA May 23, 2016 $124,758 -
$155,000
Services Management Manager Juniper Networks (Us), Inc. San Jose, CA Jun 06, 2016 $124,758 -
$155,000
Manager, Specialized Services Hitachi Consulting Corporation Pittsburgh, PA Oct 28, 2015 $124,000
Other Goods & Services Manager Pepsico, Inc. Miami, FL Aug 25, 2015 $123,261 -
$162,300
Manager, Specialized Services Hitachi Consulting Corporation Portland, OR Sep 03, 2015 $123,200
Manager, Specialized Services Hitachi Consulting Corporation Dallas, TX May 11, 2015 $123,200
Manager, Specialized Services Hitachi Consulting Corporation Dallas, TX Nov 23, 2015 $123,000
Professional Services Manager SPM Professional Services, Inc. Mansfield, MA May 01, 2015 $103,000
Transaction Advisory Services Manager Ernst & Young U.S. LLP Houston, TX Oct 15, 2015 $102,981
Professional Services Manager (Project/Program Management) Avalara, Inc. Houston, TX Dec 15, 2016 $102,731
North America Shared Services Manager I Bio-Rad Laboratories, Inc. Hercules, CA Dec 10, 2015 $102,400 -
$168,900
Medical Services Manager Global Health Pass GHP Inc. Sunnyvale, CA Jan 09, 2016 $102,263
Home Healthcare Services Manager Ultimate Care, Inc. Delray Beach, FL Oct 19, 2016 $102,170
Transaction Advisory Services Manager Ernst & Young U.S. LLP Los Angeles, CA Oct 15, 2015 $102,149
Business Advisory Services Manager Grant Thornton LLP Chicago, IL Mar 31, 2016 $102,000 -
$112,000

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Top Skills for A Service Manager

ProceduresServiceDepartmentSafetyWarrantyClaimsCustomerSatisfactionFinancialServiceDeliveryPayrollFacilitySuperviseDailyOperationsServiceTechniciansCustomerRelationsAdditionalProjectManagementPServiceCallsLossInventoryControlCustomerComplaints

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Top Service Manager Skills

  1. Procedures
  2. Service Department
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Cooked during rushes, unanticipated group floods, or to guide employees on techniques/procedures in the kitchen.
  • Maintain certain levels of replacement parts and inventory necessary for our service departments operation.
  • Ensured safety procedures were in compliance with OSHA regulations.
  • Administer fair and equitable warranty policies and properly initiate warranty claims.
  • Provided management for installations, service agreements and ensured customer satisfaction.

Top Service Manager Employers

Service Manager Videos

Beach Service Manager, Career Video from drkit.org

Health Service Manager - Career Conversation

Being a Service Manager at Chipotle with Peter

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