Service manager job description

When you join Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities.

The Strategic Service Manager will be responsible for supervising a team of service technicians dedicated to the ongoing support of our existing customer base. This position will be responsible to ensure customer Service Level Agreements are being met, analyze performance matrix and customer feedback, and implement/modify processes to improve overall customer satisfaction. The Strategic Service Manager will be responsible to drive customer satisfaction while increasing overall profitability of the service group.

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:** Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

+ Create and monitor technician development/training plan; ensure we are attracting, developing, and retaining top level technicians

+ Interface with customers to ensure performance exceeds expectation and to make sure customers changing needs are being met
+ Monitor technician performance and drive efficient utilization

**BASIC QUALIFICATIONS:** To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

**Formal Education, Licenses, and Certifications Required:**

+ Must possess one or more of the following:

+ Associate's degree in electronics, business, engineering, or related field with a minimum of five (5) years of supervisory experience in a security service or related field

+ High school diploma or equivalent a minimum of ten (10) years of supervisory experience in a security service or related field

**Type and Length of Specific Experience Required:**

+ Work history must demonstrate each of the following:

+ Strong leadership, customer service and team building skills.

+ Proficiency with MS Office and strong desktop PC skills.

+ Excellent verbal and written communication skills.

+ A strong understanding of business finances.

**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .


**Location:** United States-California-Sunnyvale

**Job Category:** Security Technology Services

THIS POSITION ALLOWS FOR UP TO 2 DAYS REMOTE WORK A WEEK.

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

GDIT has an opening for a Service Level Manager position supporting the Army National Guard (ARNG) in Chantilly, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services. The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model. The work includes the following:

• Operating the DoDIN-Army (National Guard) (DoDIN-A(NG) and DoDIN-A(NG)-Secret (S) networks and maintaining service delivery and cybersecurity of DoDIN-A(NG) and DoDIN-A(NG)-S networks and computing services.
• Supporting the DoDIN-A(NG) and DoDIN-A(NG)-S networks and associated computing services from requirement identification to service retirement / replacement.
• Ensuring continued security of the network and proactive enhancement of cybersecurity to meet evolving and emerging threats, to include compliance with DoD Risk Management Framework (RMF) and continuous monitoring requirements.
• Providing support to the 54 supported organizations (i.e., 50 states, three territories, and the District of Columbia) to ensure flexible and responsive operation and defense of the network. Some OCONUS travel might be required.
• Adhering to all Department of Defense (DoD) enterprise security requirements to include those required by the Defense Information Systems Agency (DISA) and the Department of the Army (DA); prepping for and passing Command Cyber Readiness Inspections (CCRIs), obtaining and maintaining Authority to Connect (ATC) and Authority to Operate (ATO) from the Designated Approving Authority (DAA); ensuring compliance with all Secure Technical Implementation Guides (STIGS) and required information assurance (IA) controls.
• Maintaining the lifecycle of all services, ensuring they meet business needs, comply with Army directives and mandates, and are in keeping with the future Joint Information Environment (JIE) architecture.
• Maintain continuity of service when primary support systems operate in degraded mode per COOP.

Required Skills:

• Responsible for the service delivery of processes that fall in the Service Operations area of ITIL and process model management, such as Event Management, Problem Management, Access Management, and Request Fulfillment.
• Responsible for Enterprise IT Services and Support such as Service Desk, WAN and LAN management, and VOC.
• Responsible for providing and ensuring quality and validating the performance of IT services provided under this TO, to meet the changing business demands and expanding shared services portfolios.

Required Qualifications/Certifications:

• A minimum of ten years of relevant IT experience including a minimum of five years of operations management experience.
• An active Secret security clearance.
• Possess the appropriate certifications to achieve DoD 8570.01-M Information Assurance Manager (IAM) Level II

Desired Qualifications/Certifications:

• Experience managing service operations, as a service manager, against SLAs on a DoD TO/contract

#GECOS

• Additional Job Description

Additional Job Description

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA VA Falls Church

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

The beautiful Hilton New Orleans Riverside is the largest hotel in New Orleans and one of the top revenue generating hotels in the company\! They are looking for an **Event Services Manager** to join their amazing team\! This is a great entry level role into the hotel events team\! The ideal candidate will be outgoing, a quick thinker, confident, able to multitask and provide amazing customer service to our clients both internally and externally\! If you have events or hotel industry background is a PLUS\!
**What will I be doing?**

As an **Event Services Manager,** you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Provide direction and supervision to departments to ensure successful execution of meetings and/or events
+ Serve on\-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
+ Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
+ Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
+ Prepare reports, correspondence and analysis related to group activity

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

**The Benefits** \- Hilton is proud to have an award\-winning workplace culture ranking \#2 Best Company To Work For in the U\.S\.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Access to your pay when you need it through DailyPay \(Depending on hotel\)
+ Health insurance
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs
+ Go Hilton travel discount program
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Supportive parental leave
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Debt\-free education \(https://newsroom\.hilton\.com/corporate/news/hilton\-announces\-new\-education\-benefit\-through\-partnership\-with\-guild\-education\) : Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_

_\*Please note, benefits may vary depending on the classification and union status of the position\._

**Job:** _Catering and Event Services_

**Title:** _Event Services Manager \- Hilton New Orleans Riverside_

**Location:** _null_


**EOE/AA/Disabled/Veterans**