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The differences between service managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service manager, becoming a senior service manager takes usually requires 6-8 years. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for a senior service manager are project management, client relationships, and business development.
| Service Manager | Senior Service Manager | |
| Yearly salary | $74,009 | $129,065 |
| Hourly rate | $35.58 | $62.05 |
| Growth rate | 6% | 16% |
| Number of jobs | 341,785 | 200,790 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 68% |
| Average age | 44 | 47 |
| Years of experience | 6 | 8 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Service managers and senior service managers have different pay scales, as shown below.
| Service Manager | Senior Service Manager | |
| Average salary | $74,009 | $129,065 |
| Salary range | Between $47,000 And $116,000 | Between $92,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Latham & Watkins | NVIDIA |
| Best paying industry | Technology | Professional |
There are a few differences between a service manager and a senior service manager in terms of educational background:
| Service Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Carnegie Mellon University |
Here are the differences between service managers' and senior service managers' demographics:
| Service Manager | Senior Service Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 11% |