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Top 50 Service Manager Skills

Below we've compiled a list of the most important skills for a Service Manager. We ranked the top skills based on the percentage of Service Manager resumes they appeared on. For example, 25.1% of Service Manager resumes contained Customer Service as a skill. Let's find out what skills a Service Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Service Manager

1. Customer Service
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high Demand
Here's how Customer Service is used in Service Manager jobs:
  • Provided exceptional customer service to internal and external business partners to ensure customer satisfaction on Net promoter score ratings.
  • Received multiple customer service awards in recognition of above excellent customer service.
  • Communicate with contractors while providing customers with superior customer service.
  • Trained, coached and motivated Customer Service Representatives and Technicians.
  • Collaborate with other departments to ensure uninterrupted customer service.
  • Created schedule for fifteen Customer Service Representatives and Technicians.
  • Provide customer service including customer satisfaction and resolution.
  • Resolved customer complaints, reviewed all customer service surveys, and contact customers directly to resolve issues and ensure repeat business.
  • Directed customer service for one of the largest banks in the Midwest serving personal, commercial and affluent customers.
  • Greeted and acknowledged all customers in a friendly, professional manner and provide quick, responsive customer service.
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Developed strategies to improve customer service, drive store sales, and increase profitability.
  • Managed all customer service directly, including answering complaints and giving discounts.
  • Oversee Customer Service Representatives and the fulfillment of thousands of orders annually.
  • Coached team to exceed expectations in customer service four consecutive quarters.
  • Manage the customer service relations with several site clients.
  • Provide customer service that is above company standards.
  • Coach tellers on sales methods and customer service.
  • Assist bankers with customer service issues.
  • Hire, train, and develope associates to provide superior customer service in the marketplace.

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6,927 Customer Service Jobs

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2. Procedures
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high Demand
Here's how Procedures is used in Service Manager jobs:
  • Manage tellers to ensure that all transactions and teller procedures are processed accurately and efficiently.
  • Followed up on delinquent residents and coordinated collection and/or eviction procedures.
  • Initiated process and procedures for a Global Service Management environment.
  • Maintain laboratory procedures and update as needed.
  • Develop procedures and implement federal initiatives.
  • Developed safety awareness and job procedures.
  • Ensured compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements.
  • Develop and apply project definitions, budgets, detailed project plans, policies and procedures, and project measurement criteria.
  • Team entrusted with early adopter procedures to convert to standards using HQ as a model, develop training and programs.
  • Conferred with company officials to develop methods and procedures to increase sales, expand market, and promoted business.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Ensured that the districts comply with all regulatory requirements and company safety policies and procedures.
  • Ensured compliance to all bank policies and procedures and documented same.
  • Oversee and conduct weekly technician training on new products and procedures.
  • Establish process and special billing procedures for each group and event.
  • Develop, implement, or evaluate maintenance policies and procedures.
  • Established policies and procedures for the call center.
  • Maintain proper procedures for record retention.
  • Preform and maintain web-based registration procedures as will as on-site participant registration.
  • Work closely with Advisory board in developing policies, procedures and programs.

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7,097 Procedures Jobs

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3. Warranty Claims
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high Demand
Here's how Warranty Claims is used in Service Manager jobs:
  • Fulfilled key management position, strategically maintaining efficiency throughout warranty claims processing, task delegation and adherence to state/federal regulations.
  • Administer fair and equitable warranty policies and properly initiate warranty claims.
  • Communicated with the consumer response department regarding warranty claims.
  • Processed Dodge, Chrysler, Jeep warranty claims and rejects, extended warranty contracts and customer pay invoices and payments.
  • Submitted all warranty claims, tracked progress of approvals and made changes if needed to get warranty approved.
  • Operated as Warranty claim administrator to ensure all Ford Lincoln warranty claims were submitted, corrected and paid.
  • Analyzed deficit in warranty claims process and developed a campaign to provide continuous profits.
  • Cleaned up all delinquent warranty claims and maintained a 95% approval rating.
  • Use computer to find needed parts, service information and file warranty claims.
  • Advised technicians and customers of service needs, processed warranty claims.
  • Monitor warranty claims for proper repair time submission.
  • Process all work orders and warranty claims.
  • Oversee all warranty claims for different manufactures.
  • Oversee administration of warranty claims.
  • Processed all warranty claims and interfaced with factory representatives.
  • Handled all warranty claims and and parts ordering, shipping and receiving.
  • Oversee submission of warranty claims through Ford and Extended Warranty Companies.
  • Filed warranty claims (average 10 per week) Supervised three technicians daily Called and assisted with regular walk in customers
  • Schedule Shop Work Customer Complaints Warranty Claims Stock Order
  • Managed Service Scheduling Processed Customer Warranty Claims Grew Customer Base Utilizing Proven Marketing Strategies Attended Yearly Product Update Trainings as Required

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63 Warranty Claims Jobs

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4. Payroll
demand arrow
high Demand
Here's how Payroll is used in Service Manager jobs:
  • Maintained all business documentation including payroll.
  • Reported payroll to the appropriate representatives.
  • Processed payroll for over 50 employees on system never previously exposed to and completed first time with little effort or trouble.
  • Complete Payroll, Scheduling Staff, Warranty Administrator (Input Factory Warranty Claims), Managed and Monitored Work Flow
  • Conducted weekly meetings regarding cost control, payroll, facility maintenance, and Team member performance.
  • Directed all functional aspects of PeopleSoft HR, Payroll, and Benefits Administration system.
  • Complete payroll time sheets and mileage reimbursement and submit to supervisor as determined.
  • Managed eight install crews with responsibilities including payroll, scheduling, and training.
  • Ensured the accurate and timely submission of payroll data to the corporate office.
  • Maintain cash drawer; process payroll for employees in the department.
  • Prepared weekly payroll for up to 175 employees.
  • Maintained inventory control, employee schedules and payrolls.
  • Manage and complete bi-weekly staff schedules and payroll.
  • Processed weekly payroll for 150 contract employees.
  • Generate weekly payroll of employees.
  • Handled personnel and human resources issues (payroll, new hire orientation, interviewing/firing, scheduling and managed labor.
  • Input all servers payroll into accounting bi-weekly Reconciled all cash/credit card and member charges on each shift.
  • Reduced payroll processing man-hours by approximately 50% and reduced payroll errors by about 30%.
  • Processed payroll utilizing Toast P.O.S and MS Excel.
  • Promoted a safe working environment Provided customer service/answering phones daily Maintained sales daily Looked up and ordered auto parts AP/AR payroll

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2,423 Payroll Jobs

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5. Service Technicians
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high Demand
Here's how Service Technicians is used in Service Manager jobs:
  • Started out as a field service technician and worked my way up to Service Manager of 20 service technicians.
  • Manage and lead a team of service technicians and sales associates in collaboration with the store manager.
  • Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
  • Planned, organized, and instructed eight (8) service technicians in details of work.
  • Supervised and organized all work done by the service technicians and schedule any subcontracted services.
  • Performed training of new service technicians on company policies, procedures, and company equipment.
  • Ordered service parts for office furniture, scheduled repairs with 3 service technicians.
  • Managed 15 In-Home TV repair field service technicians in the Northeast region.
  • Interviewed, hired, scheduled, evaluated and supervised service technicians.
  • Managed and dispatched 30-35 Consumer Service Technicians in a 5-state region.
  • Managed up to ten service technicians and warehouse staff.
  • Manage and direct the work for all service technicians.
  • Supervised a team of Service Technicians to improve productivity and maximize profitability in all areas.
  • Service Manager Supervision of 5 service technicians and 3 on site porters and assignment of daily duties.
  • Managed 4 automotive 08/1999 - 01/2008 service technicians, 1 lube technician and 1 service writer.
  • Manage a team of service technicians, parts personnel, and detailers.
  • Lead Service Technician Managed and mentored (4) four service technicians.
  • Managed 15 Service Technicians and co-ordinated all Mac and Upgrade jobs.
  • Dispatch Service Technicians on jobs .
  • Garage door sales Scheduling 8 service technicians Inventory control Customer service Awarded best customer service representative

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127 Service Technicians Jobs

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6. Daily Operations
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high Demand
Here's how Daily Operations is used in Service Manager jobs:
  • Managed daily operations of three service technicians at a nationally top performing scooter and motorcycle dealership.
  • Oversee daily operations of a profitable service department achieving sales and productivity objectives.
  • Created manual on service standards and implementation for daily operations.
  • Executed daily operations of managing an independent automotive repair facility.
  • Accomplished the daily operations of banking center as well as client activities, traffic and cash flow.
  • Manage daily operations of a production shop, including Medium Duty Truck Shop.
  • Warehouse Manager: Managing all daily operations of plumbing and HVAC warehouse.
  • Manage staff of 50+; Daily operations; P & L Reconciliation
  • Preformed daily operations such as: gathering and reporting sales figures.
  • Train new personnel in all aspects of daily operations.
  • Assist Store Manager with daily operations of retail store.
  • Oversee the daily operations of the service dept.
  • Executed daily operations from open to close.
  • Oversee daily operations of service department.
  • Provided necessary direction and daily operations management for the department.
  • Directed daily operations and trained team members in a high volume, casual dining restaurant Supervised staff of 60+ team members.
  • Promoted from Server to Service Manager Successfully trained and supported my staff on all aspects of the daily operations.
  • Job Description Oversee daily operations of the staples locations and drive team to attain financial goals.
  • Handled daily operations of running the store, and directing staff on their daily responsibilities.
  • Manage all daily operations >Payroll / scheduling >Parts Inventory

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484 Daily Operations Jobs

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7. Sales Floor
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high Demand
Here's how Sales Floor is used in Service Manager jobs:
  • Assembled and tested operation of new lawnmowers to prepare mowers for sales floor, following assembly and test procedures.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Perform various inventory tasks such as monitoring inventory levels and merchandising product on the sales floor.
  • Greet customer on sales floor and determines make, type, and quality of merchandise desired.
  • Work on the sales floor on Saturdays and also manage And train the sales staff.
  • Manage the sales floor to increase productivity, profitability, and attention to details.
  • Worked the sales floor, assisting customers and ensuring their needs are met.
  • Provided customer support on the sales floor and via the telephone providing solutions.
  • Maintain sales floor for assigned zone and supervise associates in related zones.
  • Received Image Award for Best Merchandised Sales Floor in the Southeastern Division
  • Maintain excellent visual presentation on the sales floor at all times.
  • Provide front-line customer support, including assisting on sales floor.
  • Facilitated the distribution of merchandise to the sales floor.
  • Reorganize sales floor to meet company demands.
  • Managed inventory and stocked sales floor.
  • Maintain sales floor and promptly attend to all potential customer and maintain Relationships to ensure future business.
  • Managed both the sales floor and service department - Assisted salespeople achieve their goals - Established sales objectives and monitored costs
  • Repaired an average of 10 bikes a day -Worked the sales floor -Performed daily opening and closing procedures
  • Manage all bicycle service and builds -Work sales floor as needed -Oversee ordering of service parts
  • Manage Customer Service on the Sales Floor Drive Sales Develop Associates and provide Leadership Analyze Sales Trends and Merchandise

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2,937 Sales Floor Jobs

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8. Audit
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high Demand
Here's how Audit is used in Service Manager jobs:
  • Developed guest satisfaction strategies, implemented standard operating procedures, managed front office marketing programs and oversaw quality audits.
  • Identified and assessed business and financial risk, prepared findings and recommendations for management and Audit Committee.
  • Facilitated DSHS agency placement contract including annual audit and individual placement components.
  • Worked closely with Internal Auditing to ensure accuracy of inventory.
  • Ensured compliance with audit and operational regulations and guidelines.
  • Controlled inventory by performing an inventory audit daily.
  • Performed quarterly cash and operational audits.
  • Performed weekly timekeeping system audits.
  • Participated in numerous audits for private equity portfolio companies, generally for companies less than $50 million in annual sales.
  • Maintain schedules, purchase all supplies necessary for cleaning and preventive maintenance and conduct safety audits.
  • Included opening balance sheet, working capital finalization and annual Board of Director reporting audits.
  • Managed the daily operations of my location to ensure a passing audit score was maintained.
  • Audited customer accounts, verifying support charges to protect deferred revenue stream.
  • Inspected various operations by performing spot checks and performing audits for branches.
  • Conducted staff audits to identify issues needing training.
  • Audit the Preventative Maintenance programs at all facilities.
  • Audit and track drivers log books.
  • Traveled from store to store to ensure each store was in compliance as far as monthly auditing.
  • Perform Lean-based tool and vehicle audits to ensure best Lean practices are being utilized.
  • Cash Handling Customer Service Coaching Scheduling Operations and Compliance Auditing Sales / Referrals Leadership Interviewing and Hiring Opening / Closing branch

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1,425 Audit Jobs

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9. Technical Support
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high Demand
Here's how Technical Support is used in Service Manager jobs:
  • Developed procedures and published documentation for field service and technical support.
  • Manage Tech Support department consisting of 7 technical support representatives.
  • Provide technical support to the technicians by doing research; provide diagrams, parts lists and information as needed.
  • Supported techs in the field with technical support as needed, and hired additional help as work dictated.
  • Advanced hands on technical support for Installation Engineers and Field Technicians with consistent can do attitude.
  • Experienced in the full range of complications in a technical support role with Microsoft Windows.
  • Managed X-ray imaging department gave technical support to customers and end users via telephone.
  • Assign, dispatched and provide technical support to field technicians and end user customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Provided over the phone technical support to both mechanics and customers.
  • Managed call flow and responded to technical support needs of customers.
  • Provided technical support and other support for the technicians.
  • Provided users with technical support for computer problems.
  • Coordinate in-house training and technical support programs -
  • Provided technical support for field service technicians.
  • Provided technical support to field technicians.
  • Handled repairs and technical support for customers' wireless phones, pagers and auto security.
  • Handled repairs and technical support for three retail stores in the Dallas area.
  • Lead a team of 3 sales executives, and 4 technical support specialist.
  • Provide technical support and QA completed jobs.

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155 Technical Support Jobs

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10. Inventory Control
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high Demand
Here's how Inventory Control is used in Service Manager jobs:
  • Contributed extensively to financial management, including P&L accountability, reporting and inventory control.
  • Managed automotive shop and employees Maintained daily cash management Optimized inventory control Lead daily shop operations
  • Monitored productivity, sales, customer satisfaction, vehicle inventory control, technician reviews.
  • Managed and reconciled inventory control for merchandise within the service department.
  • Maintain inventory controls for cost effective operations.
  • Automated the purchasing and inventory control functions.
  • Hired and developed department staff, trained on department inventory control systems, using scanners and processing receipts and returns.
  • Develop monthly advertising, inventory controls, safety audits to insure compliance with Federal, State and local laws.
  • Inventory control, meeting payroll and sales goals, customer service, Motivated and managed ten service employees.
  • Control all billing, credit, collection, and inventory control activities; purchase and manage company fleet.
  • Inventory control for warehouse and service trucks, shipping and receiving, warranties and returns.
  • Maintained stockroom neatness warehouse/stock & receiving, and inventory control and RTV's.
  • Service manager taking care of customer needs and parts ordering and inventory control.
  • Inventory control, meeting payroll and sales goals, customer service.
  • Inventory control specialist maintaining a high volume of product.
  • Inventory control of all parts and supplies.
  • Maintained all service bookkeeping and collections; performed inventory control Supervised seven service mechanics and their assistants.
  • Inventory control, Multi Tasking.
  • Cut cost of catalogue goods sold saving Cintas $40K per year while enhancing inventory controls.
  • Order supplies Ensure sales goals are met Inventory Control Ensure customer satisfaction Sales, always in top ten in district

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251 Inventory Control Jobs

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11. Service Calls
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high Demand
Here's how Service Calls is used in Service Manager jobs:
  • Ship equipment and parts orders, Set out equipment and parts for up coming service calls and installations.
  • Hired and trained staff of 8 to handle service calls, orientation meetings and service routes.
  • Service Manager Perform service calls for various AAA customers as dispatched through our service center.
  • Dispatched and directed 10-15 technicians to service calls and customer locations for repairs.
  • Reduced service calls and equipment down time by developing improved field practices.
  • Scheduled and prioritized multiple daily service calls for the service technician team.
  • Responded promptly to service calls during day and nighttime hours.
  • Handled customer service calls from client base of 14,000.
  • Complete service calls for assigned retail stores when scheduled.
  • Schedule new work and answer incoming service calls.
  • Dispatched service calls, handled angry customer.
  • Established and implemented individual performance objectives for service calls with quarterly reviews to help drive department performance efficiencies.
  • Coordinated various service calls, including diagnostics, maintenance/repairs and rehabilitations.
  • Developed internal tracking system for efficient service calls and companywide communication.
  • Helped implement automated phone system for emergency service calls.
  • Dispatched as needed for routine service calls and maintenance calls Developed an In House Sales/Service training course
  • Warehouse orders-check in * Make Customer Calls to schedule Service Calls
  • Performed onsite service calls and network installations.
  • Supervised 5 installers and service personnel Scheduled product installations and service calls Created and administered sales presentations to prospective clients
  • Job Duty's.. scheduling service calls for residential and commercial customers.

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6 Service Calls Jobs

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12. Performance Reviews
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high Demand
Here's how Performance Reviews is used in Service Manager jobs:
  • Supervised maintenance staff and contractors and conducted performance reviews of workers and technicians.
  • Complete annual Associate Performance Reviews and develop/review associate individual development plans.
  • Recorded personal data in internal system, compensation, benefits, tax data, performance reviews or evaluations and termination date.
  • Monitored daily cash and sales reports, team building efforts, associate performance reviews, and sales forecasts.
  • Conduct regular staff reviews, determine training needs and schedule training sessions, including annual performance reviews.
  • Hire, coach, promote, conduct performance reviews, and terminate employment in these departments.
  • Conduct quarterly performance reviews, salary administration, and annual development plan on every team member.
  • Handled employee issues, vacations and yearly performance reviews to those reporting to me.
  • Conduct quarterly and annual employee performance reviews, employee recognition, promotions and terminations.
  • Prepared performance reviews for my staff and offered constructive advice for their professional growth.
  • Managed, scheduled, and executed performance reviews for over 150 shift associates.
  • Manage employee's vacation leave and conduct performance reviews for the department.
  • Provide staff supervision, training, and administration of performance reviews.
  • Conduct performance reviews, competency assessments, and counseling.
  • Put together quarterly performance reviews for team members.
  • Completed employee performance reviews 100% on time.
  • Provide yearly performance reviews for all technicians.
  • Write performance reviews and conduct staff in-services.
  • Maintain Final Assembly Quality *Execution of Set-up changeovers *Annual performance reviews, Hiring, Termination's & all related documentation
  • Involved with Community Director in hiring, interviewing and performance reviews of maintenance staff.

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88 Performance Reviews Jobs

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13. Preventative Maintenance
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high Demand
Here's how Preventative Maintenance is used in Service Manager jobs:
  • Developed metrics for tracking parts shipping costs, field service activity, preventative maintenance activity and customer escalations.
  • Manage preventative maintenance program - schedule vehicle inspections, ensuring compliance to company regulations.
  • Increased sales in preventative maintenance and repair segments while concurrently increasing profit margins.
  • Performed both emergency and routine preventative maintenance for residential and light commercial properties.
  • Performed preventative maintenance, which included electrical wiring and basic plumbing.
  • Inspected printers regularly for required repairs or preventative maintenance.
  • Estimate and generate proposals for repairs and preventative maintenance.
  • Developed schedules for preventative maintenance of customers systems.
  • Perform preventative maintenance on various aircraft components.
  • Develop and implement a preventative maintenance program.
  • Led client meetings; providing quotes for preventative maintenance and training, and serving as subject matter expert on technical capabilities.
  • Provided hands-on and remote technical assistance to Field Technicians for troubleshooting, repair, preventative maintenance & upgrades.
  • Maintain all preventative maintenance log books, MDS, Mold, Freon and turn logs.
  • Estimate, schedule, and execute preventative maintenance contracts for multiple accounts and municipalities.
  • Ensured a safe and clean service environment by performing preventative maintenance on all equipment.
  • Advise customers of immediate and preventative maintenance items that need repair.
  • Instituted predictive/preventative maintenance programs for major accounts.
  • Respond to sales questions and quotes on service and construction jobs Manage the preventative maintenance program.
  • Created and implemented preventative maintenance programs for truck fleets and industrial plants such as Amoco and Showa Denko facilities.
  • Schedule and complete the "Preventative Maintenance Program".

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15 Preventative Maintenance Jobs

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14. Staff Members
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high Demand
Here's how Staff Members is used in Service Manager jobs:
  • Motivate and educate Donor Services staff members, including establishing and maintaining a positive team morale and fostering operational cooperation.
  • Conducted analysis of supply capabilities and requirements and make appropriate recommendations to the Executive staff members.
  • Hired, trained, coached, and evaluated staff members including hands on route training and corporate sales presentations.
  • Managed team of eighteen staff members engaged in route sales and account management for more than 950 accounts.
  • Managed 15-20 staff members on day and night shifts, trained all new Technicians and corrected problems.
  • Assist staff members with complex problems to ensure timely resolution for all customers issues.
  • Increased staff moral and built team spirit through strong support of productive staff members.
  • Coordinate interviews to recruit staff members and administer new employee orientation and training.
  • Supervised five full-time supportive service staff members and one part-time program assistant.
  • Evaluate, hire, train, supervise and motivate engineer staff members.
  • Worked as a manager to 70+ staff members for 4 years.
  • Oversee 100 staff members ensuring adherence to procedures and protocols.
  • Explained goals, policies, and procedures to staff members.
  • Lead the in-house coaching program for FOH staff members.
  • Recruit staff members and oversee training programs.
  • Interviewed and hired new staff members.
  • Selected Achievements: Oversaw large document review/analysis and issue coding projects involving multiple staff members.
  • Provided orientation to new staff members Participated in Leadership management courses
  • Manage a team of twelve technical staff members responsible for all enterprise authentication, storage, backup, and virtualization services.
  • Prepare annual reviews for staff members, coach individuals on performance and assist in the career pathing of department staff.

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105 Staff Members Jobs

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15. Osha
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average Demand
Here's how Osha is used in Service Manager jobs:
  • Maintained required OSHA and Worker's Compensation safety and accident reports on engineering personnel and facilities.
  • Maintain accurate running logs of production and efficiency for technicians as well as all appropriate OSHA required logs and records.
  • Inspected and trained personnel in relevant OSHA and DOT safety policies and all regulations of the CDL drivers.
  • Coordinated the plant's first on-site visit by OSHA for the Voluntary Protection Program application.
  • Ensured compliance with all government, Union, OSHA and GSH regulations and policies.
  • Coordinate with Safety Manager to conduct training on new equipment and OSHA standards.
  • Conduct various meetings and facility inspections to ensure corporate and OSHA compliance.
  • Supervised service employees, assured safety and compliance to OSHA standards.
  • Trained staff in proper safety procedures and monitored OSHA compliance.
  • Ensured safety procedures were in compliance with OSHA regulations.
  • Implemented, enforced and documented all shop OSHA regulations.
  • Maintain DOT and OSHA records/training with 100% compliance.
  • Established and trained all employees on OSHA safety regulations.
  • Maintained OSHA compliance Purchased equipment and supplies.
  • Stay compliant with proper EPA/OSHA/HAZMAT safety standards
  • Provided OSHA training to employees.
  • Ensured OSHA and EPA standards were being met.
  • Managed all Safety, OSHA, and EPA compliance Manage running costs and maintenance overheads
  • State, county and OSHA paperwork filed in a timely manner.
  • Maintained revenue and productivity,profits and losses, kept safety and Osha standards up to code.

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13 Osha Jobs

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16. Hvac
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average Demand
Here's how Hvac is used in Service Manager jobs:
  • Maintained and serviced HVAC systems and refrigeration equipment.
  • Supervised subcontractors for HVAC, Plumbing, Electrical, Roofing, Concrete and all inspections and permit.
  • Managed repair and maintenance Refrigeration, food service equipment, floor service, HVAC and special requests.
  • Assist branch and PHVAC region with disaster response, setting up base camps for electrical and HVAC.
  • Supervised the installation, repair, overhaul, and maintenance of HVAC and Refrigeration systems.
  • Manged Service Department that installed and maintained mechanical and HVAC Systems with union HVAC Technicians.
  • Read, record, and maintain accurate records of electrical schematics of all HVAC systems.
  • Included blueprint reading and redesigning of HVAC systems with General Contractor and owner when necessary.
  • Turned around out of control HVAC system by identifying and developing strategic repair plans.
  • Conduct job and event site evaluations then plan total solution for HVAC and power requirements
  • Assessed the accuracy of HVAC and refrigeration PM procedures and gave feedback to management.
  • Created over 750 commercial / industrial HVAC installation and preventive maintenance quotations.
  • Repair HVAC&R equipment, and assist technicians with problematic situations.
  • Maintained HVAC units (Recharge and Electric only).
  • Managed all HVAC and heating contracts.
  • Designed HVAC systems and installed.
  • Skilled in HVAC, Electrical, Plumbing, Carpentry, Etc.
  • Implemented factory training for HVAC Contractors and consulted with installation contractors on technical problems
  • Managed installation and implementation of building HVAC, electrical, plumbing and building management systems.
  • Repair electrical, plumbing, hvac, carpentry, and etc issues.

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77 Hvac Jobs

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17. Project Management
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average Demand
Here's how Project Management is used in Service Manager jobs:
  • Project management for multiple consecutive professional services clients ranging from small organizations to large federal government accounts.
  • Managed three departments including Technical Service and Installation, Project Management and Software Development.
  • Project management and execution to ensure customer satisfaction when delivering and executing catering.
  • Maintained Client Relations including regular client strategic reviews and project management.
  • Project Management to include scheduling, coordination and installation staff management.
  • Project management, with implementations.
  • Project management from start to completion, job estimating, job scheduling, material purchasing, and customer billing.
  • Implemented new scheduling procedures and project management tools to save both time and cut costs.
  • Lead the interactive team in all creative aspects and project management.
  • Submit photos and progress to the customer and Project Management.
  • Create and execute various project management items as needed.
  • Maintain database for same; also project management.
  • Project Management of all service jobs.
  • Ensured accurate and timely submittal of financial and administrative reports to project management.
  • Performed project management for all types of fire/safety system installations.
  • Produced submittal packages and ran project management.
  • Improved customer satisfaction rating from 43% to 95% Project Management Coordinate projects with responsibility for analyzing and control cost.
  • Provide telecommunications consulting, project management, auditing and and call accounting reports to customers for costing and tracking purposes.
  • Project management, equipment ordering, billing out projects, etc.
  • Connected and disconnected wiring, piping and tubing HVAC Sales Strong Interpersonal Skills Project Management Team Building Skills Exceptional Account Customer Service

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1,857 Project Management Jobs

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18. Company Policies
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average Demand
Here's how Company Policies is used in Service Manager jobs:
  • Performed all supervisory responsibilities in accordance with company policies, procedures, and regulatory guidelines.
  • Reduced and controlled company expenses by following company policies and procedures.
  • Enforced company policies and facilitated branch marketing program.
  • Administered all company policies and procedures.
  • Create standard operating procedures that comply with company policies and governance as instructed by the Vice President of Operations.
  • Certified loans and agreements were in compliance with state and federal laws, regulations and company policies and procedures.
  • Manage and update records of all warranty parts and ensure compliance to all company policies and procedures.
  • Trained and instructed employees in job duties and company policies and arranged for training to be provided.
  • Hire train and educate staff on company policies and procedures, sales techniques and customer service.
  • Interpret specifications, Maintenance Schedules, Work Orders, and company policies and procedures for workers.
  • Recruit and introduce new associates to company policies and procedures.
  • Supervised for consistent company policies, procedures and FAR regulations.
  • Interpreted and communicated work procedures and company policies to staff.
  • Trained in ISO 9002 procedures as required by company policies.
  • Reinforced company policies and adheres to company standards.
  • Implement and Enforce company policies and work methods.
  • Train new employees on company policies and procedures.
  • Insured compliance with company policies and procedures.
  • Implement company policies and procedures.
  • Assisted in the formulation of company policies and procedures for the operations department.

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1,703 Company Policies Jobs

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19. Repair Orders
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average Demand
Here's how Repair Orders is used in Service Manager jobs:
  • Created estimates repair orders and recommended needed services.
  • Prepared repair orders and negotiated pricing.
  • Welcomed customers, spoke with customers regarding their service needs, and wrote repair orders, Managed and Monitored Work Flow
  • Evaluate hire/fire employees, inventory parts department, schedule service work, write estimates and repair orders.
  • Greet customers in service shop, filled out repair orders and price out parts.
  • Closed all warranty repair orders, some customer pay repair orders.
  • Saved and filed Ford documentation including repair orders and receipts.
  • Generate and complete repair orders on retail and customer cars.
  • Write service repair orders, give est.
  • Maintained opening and closing repair orders.
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
  • Assure that all paperwork associated with trucks and repair orders are completed in a timely fashion.
  • Analyze repair orders to monitor shop efficiency, improve shop utilization, and reduce Carry over.
  • Prepare and review all repair orders with Quickbooks, collect for all repairs and parts used.
  • Plan and establish work schedules, assignments, and repair orders to meet production goals.
  • Performed dispatching,checking repair orders for proper write ups and documentation.
  • Prepared repair orders and negotiated pricing Managed day to day operations of Service Department Customer relations and retention
  • Dispatched repair orders to service bay technicians and oversaw shop productivity/workflow.
  • Handle shop,assign shop and field technicians,write and close repair orders,manage parts department when needed
  • Assisted clients with taking their concerns and writing repair orders to get their vehicles repaired in a timely manner.

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41 Repair Orders Jobs

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20. Customer Base
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average Demand
Here's how Customer Base is used in Service Manager jobs:
  • Worked directly with customer base along with equipment manufacturers and field service representatives.
  • Contributed to profitability by growing and maintaining customer base.
  • Build a stable customer base in a highly competitive market, and in an area saturated with shops.
  • Maintained daily contact with customers to ensure needs were met and worked to grow the customer base.
  • Identified prospective customers through the assigned customer base and utilizes a team approach to solicit new clients.
  • Performed extrusion start ups of new equipment and the service and support of the extrusion customer base.
  • Analyzed cost structures, set pricing and negotiated multiple year service contracts with customer base.
  • Contributed to programs intended to improve delivery of service to our customer base.
  • Developed a customer base of 2,500+, driving sales to $1M+ annually.
  • Segmented the customer base and developed direct mail programs for each group.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Manage customer relationships to secure and retain current customer base.
  • Developed marketing plans to increase business and repeat customer base.
  • Handled any customer issues while building a strong customer base.
  • Implemented marketing strategies which resulted growth of customer base.
  • Issue quotes and orders to U.S. customer base.
  • Increased customer base and handled all customer relations.
  • Initiated local advertising program in an effort to increase customer base by creating and mailing flyers to current and new customers.
  • Resulted in 50% increase in customer base Reduced service times through live dispatching and enhanced service skills
  • Increased customer base by 35% over 3yrs while making my service dept.

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55 Customer Base Jobs

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21. Direct Reports
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average Demand
Here's how Direct Reports is used in Service Manager jobs:
  • Managed direct reports and sub-contractors for industrial equipment installations and operations for systems integrator of material handling equipment.
  • Oversee the day-to-day operations of approximately 17 direct reports whose primary task is performing satellite system installations.
  • Prepared and delivered timely and accurate performance appraisals for all direct reports.
  • Provide communication and feedback to upper management and direct reports.
  • Managed up to 12 direct reports, $1M budget, 12 software platforms servicing server, network and application teams.
  • Conduct regular one-on-one meetings with direct reports and have team meetings with entire staff around sales, service and compliance.
  • Provide leadership to over 200 direct reports through guidance, coaching and discipline while assisting in their development.
  • Managed a field service team (23 direct reports) to provide installation and maintenance services.
  • Hired as part of the management team, overseeing all daily operations, two direct reports.
  • Conduct one on ones with my direct reports to discuss accomplishments when conducting their premier performance.
  • Celebrated promotions of >15 direct reports to leadership roles within the FedEx Ground organization.
  • Managed a team of 13 direct reports in 5 functional teams and 3 cost centers.
  • Monitored the quality and ensured the correctness of work submitted by my direct reports.
  • Support and coach 20 direct reports with weekly 1:1 huddles and staff meetings.
  • Hire, manage, and budget for 4 technicians as direct reports.
  • Managed 36 to 51 direct reports for the 7 Western States.
  • Lead all HR related activities as it related to direct reports.
  • Direct reports included 2 supervisors and 15 associates.
  • Hired, trained and supervised direct reports Analyzed numerous contract proposals for variety of services to determine preferable alternatives.
  • Facilitated workflow, supervised up to 13 direct reports, developed and delivered case management training for all hands-on accounts.

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918 Direct Reports Jobs

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22. Service Advisors
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average Demand
Here's how Service Advisors is used in Service Manager jobs:
  • Managed technicians, service advisors, porters and receptionist/ appointment coordinator while covering second facility as needed.
  • Track service Advisors productivity daily.
  • Provide on the job training for service advisors with customer handling and selling skills for increased profits and CSI.
  • Directed the supervision and production of 24 line technicians, four service advisors, dispatch and support personnel.
  • Implemented cross-training program for service advisors and parts people to enhance their skills and provide workforce flexibility.
  • Recruit, train and supervise 10+service advisors, automotive technicians, porters, and detail technicians.
  • Managed service advisors, technicians, warranty clerk, and cashiers in daily automotive field.
  • Handled follow up for service advisors and handled any customer service issues that arose.
  • Supervised a staff of 18 technicians, 4 service advisors and 6 support staff.
  • Recruited, hired and motivated a team of seven technicians and two service advisors.
  • Managed and trained a service team of 14 technicians and 2 service advisors.
  • Supervised technicians, service advisors, administrators, and shop foreman.
  • Managed team of 13 flat rate technicians, 2 service advisors.
  • Managed 7 service advisors, 22 technicians and 18 support personnel.
  • Manage 10 technicians, 2 cashiers, 3 service advisors.
  • Perform yearly performance reviews for both Service Advisors and Technicians.
  • Help service advisors hone sales and customer service skills.
  • Hire and train service advisors.
  • Lead and Manage 6 Service Advisors, 20 Technicians, and 15 additional support staff for dealership.
  • Optimized productivity of service advisors by facilitating comprehensive trainings throughout Servco's numerous locations.

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41 Service Advisors Jobs

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23. Phone Calls
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average Demand
Here's how Phone Calls is used in Service Manager jobs:
  • Handled technical/customer support phone calls.
  • Typed letters, memos and official correspondences and took authorized signatures for authentication, discerned administrators phone calls and mail.
  • Make phone calls to book, follow up, no show and up sell work to customers for their cars.
  • Monitor incoming and outgoing phone calls to ensure collection efforts are within line of TSS policies and procedures.
  • Receive phone calls make sure the customers issue is resolved according to the problem they called about.
  • Received escalated telephone calls from clients to assist clients and resolve arbitration concerns or issues.
  • Handle incoming phone calls and assist walk-in customers, provide job quotes for services needed/requested.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Answer and screen majority of the Fire Chief's telephone calls and visitors.
  • Handle shipping, receiving, returns, support phone calls and on-site support.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Answered a high volume of phone calls and email inquiries.
  • Manage multiple estimates of repairs including follow up phone calls.
  • Handled multiple phone calls at once on daily basis.
  • Provide customer service through phone calls and emails.
  • Provide scripts to read from during phone calls.
  • Answered and made phone calls.
  • Handle virtually all telephone calls.
  • Turn phone calls into visits to the store Provide repairs to customers based on requested, needed and maintenance recommendations
  • Provide customer service for existing accounts via; walkthrough on property with property management, phone calls, and e-mails.

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22 Phone Calls Jobs

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24. HR
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average Demand
Here's how HR is used in Service Manager jobs:
  • Communicated and implemented company objectives to support brand consistency through exceptional customer service including Sales, Checkout and Fitting Rooms.
  • Assisted in the development of a customer base through exceptional customer service and online community development.
  • Improved customer relationships through efficient and satisfactory scheduling of warranty service and window installation.
  • Provided client relations and increased sales through exceptional customer service.
  • Recruited subcontractors to maintain margins through relentless network building.
  • Interact with residents and customers throughout the shift for feedback on their dining experience and addressing any complaints or concerns.
  • Managed the Northrop Grumman and Pacific Maritime 401k Plans coordinating all daily and weekly record keeping and trust functions.
  • Received SLC City Weekly Best Steakhouse in Utah every year; Standard Examiner Best Steakhouse three years in a row
  • Provided technical support either by phone or when necessary on site throughout North and South America.
  • Field Mechanic and Driver up to fully endorsed Class A driving throughout the United States.
  • Serviced participant needs and requests through Human Resources and Participant Service Center.
  • Directed three administrators to ensure proper daily valuation of plans.
  • Complete many specific HR tasks as assigned.
  • Coached tellers through daily transactions with customers.
  • Maintain safe balance of $2500, and three $200 change drawers.
  • Mentored two branches with threepersonnel and established technical and strategic plans for implementation.
  • Facilitated employee growth through a culture of openness, continous feedback, and a practice of prompt decision making.
  • Provide leadership and motivation to project team members throughout the project lifecycle.
  • Maintain and control parts and inventory through ordering and sku accuracy.
  • Managed teams effectively Recruited and hiring of entire staff through online onboarding, walk ins, networking, and Career fairs.

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2,278 HR Jobs

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25. Service Staff
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average Demand
Here's how Service Staff is used in Service Manager jobs:
  • Conduct weekly one-on-one meetings with all service staff to promote balanced performance and career development Retain Customer Relations while implementing service/sales.
  • Reorganized service staff and implemented new procedures.
  • Managed all service staff, including hosts and hostesses, servers, bartenders, and to-go cashiers.
  • Oversee service staff and I am presently overseeing Hospitality staff, controlling the host/cashier positions.
  • Assist in goal setting, skill enhancement and performance reviews activities for field service staffs.
  • Provide support and guidance to service staff to ensure timely and quality customer services.
  • Directed Sales/Service Staff for $8M branch of $89M linen rental company.
  • Executed human resource functions, including recruitment and mentoring of the service staff.
  • Trained new service staff on company processes and specific job duties.
  • Communicate fleet policies and procedures to field service staff.
  • Trained, supervised and scheduled Tellers and Customer-Service staff.
  • Served as liaison between customers and service staff.
  • Monitored work progress and performance of service staff.
  • Assigned daily work load for service staff.
  • Developed training manuals for all service staff.
  • Evaluate & motivate the Service staff.
  • Schedule banquet service staff to forecast and service standards, while maximizing profits.
  • Conducted shift meetings, staff trainings and hiring of service staff.
  • March 1999-March 2002 Trained and evaluated the service staff.
  • Provide training to service staff as needed.

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306 Service Staff Jobs

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26. Troubleshoot
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average Demand
Here's how Troubleshoot is used in Service Manager jobs:
  • Research troubleshooting and technical data to speed maintenance problem resolutions.
  • Perform mechanical and component level electronic troubleshooting.
  • Maintain all client equipment operations troubleshoot and determine any problematic or maintenance issue and provide parts and repair.
  • Travel all over the states to groom and troubleshoot the plant for maximum efficiency and power output.
  • Handled troubleshooting of client problems; researched method of solution; presented associated costs.
  • Perform computer system troubleshooting, repair, and upgrade on hardware and software.
  • Developed training program for basic fire alarm as well as troubleshooting and applications.
  • Performed troubleshooting and repairs on full product line down to component level.
  • Work closely with techs to troubleshoot and diagnose repairs.
  • Provided troubleshooting and technical support to clients and technicians.
  • Performed maintenance and troubleshooting of HVAC control systems.
  • Managed troubleshooting issues for a vast sales district.
  • Perform troubleshooting on faulty equipment when need be.
  • Researched and troubleshoots technical and service problems.
  • Lead plant groomer and troubleshooter.
  • Coordinate diagnostics and troubleshooting technic with technicians.
  • Shop work, facility assistance, troubleshooting client electronic programs along with exhibit, show floor and client concerns.
  • Handled technical troubleshooting skills for 300 plus companies within the Tri County.
  • Lead Network Engineer for a crew responsible for the installation and troubleshooting of Cisco IADs and ISR routers for Cbeyond Communications.
  • Direct support and troubleshooting for 175+ middleware servers running Websphere, Sybase, and JRun software.

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10 Troubleshoot Jobs

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27. Service Operations
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average Demand
Here's how Service Operations is used in Service Manager jobs:
  • Maintained and managed service operations during a period of administrative restructuring brought on by manufacture audits.
  • Core responsibilities included the management of automotive service operations as in the previous positions.
  • Develop improvement initiatives and streamline processes in conjunction with field service operations.
  • Manage service operations and assist customers with service needs while growing business
  • Promoted to Service Manager in 1996 and was then responsible for all shop and route service operations excluding collections.
  • Manage the customer service operations, which deals directly with customers and is the first point of contact.
  • Managed all areas of service operations for very active Ford dealership, with a department staff of 16.
  • Assisted in the evaluation of service operations and development of departmental processes in all service functions.
  • Partnered with Service Operations to create and set up new engagements within the company systems.
  • Streamlined food service operations by redesigning prep/logistical process, which saved 18 hours per week.
  • Managed automotive service operations for 2 locations with over $500,000 in sales each.
  • Manage service operations; scheduling, quality, customer satisfaction, marketing, budget.
  • Experienced in all aspects of the automobile service operations.
  • Manage field service operations for NY/NJ/New England region.
  • Managed day to day service operations.
  • Managed the daily service operations.
  • Provided direction for all service operations personnel ensuring all repairs were performed within departmental guidelines.
  • Directed service operations for independent Mercedes, Porsche, Ferrari and BMW, as well as USA Alpina importer dealerships nationwide.
  • Have taken part in aerial division daily service operations for the last thirteen years managing 10 service technicians daily.
  • Estimated and reported repair costs in the service operations department.

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681 Service Operations Jobs

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28. Ensure Compliance
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average Demand
Here's how Ensure Compliance is used in Service Manager jobs:
  • Worked with various international regulatory agencies to expedite approval of valuation studies and to ensure compliance with local country standards.
  • Manage all daily bank operations to ensure compliance with regulatory guidelines.
  • Manage State and Local Government (SLG) contracts to ensure compliance, billing accuracy, and proper documentation of sales.
  • Provided coaching, motivation, feedback and conducted daily audits to ensure compliance with federal laws and company guidelines.
  • Maintain positive trends and ensure compliance with company Standard Operating Procedures manual, policies and work processes.
  • Facilitated training on Coca-Cola's financial policies and procedures to ensure compliance with internal controls and GAAP.
  • Reviewed real estate closing documents with clients to ensure compliance under both Federal and South Carolina law.
  • Assist clients with the sale of their Rule 144 holdings and ensure compliance with all SEC regulations.
  • Establish and ensure compliance with regards to customer owned property, government owned and company owned property.
  • Assigned tasks and oversaw the direction of employees to ensure compliance and disciplined staff when necessary.
  • Coordinated and prioritized multiple projects to ensure compliance with the schedules and deadlines of clients.
  • Consulted managers on HR policies & procedures to ensure compliance and execution of best practices.
  • Provide education and ensure compliance with Virginia Landlord-Tenant Act and Fair Housing laws.
  • Spearhead health and safety training and ensure compliance to health and safety regulations.
  • Oversee staff to ensure compliance with food safety and consistent quality control guidelines.
  • Write work schedules, cleaning schedules and in-service education and ensure compliance.
  • Oversee ABG lab and ensure compliance with all CAP standards.
  • Monitor and ensure compliance with Federal laws and regulations.
  • Verify scan quality and ensure compliance.
  • Provide regulatory updates to Physician Advisors to ensure compliance with state mandates.

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568 Ensure Compliance Jobs

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29. Internet
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average Demand
Here's how Internet is used in Service Manager jobs:
  • Determined, produced and delivered work orders for Show Management requirements of electrical, plumbing, telecommunication and Internet services.
  • Developed my own internet-based business, marketing and distributing outdoors equipment to domestic and international customers.
  • Coordinated online ticketing programs including the internet-based tool for premium and group customers.
  • Oversee the production of on-air promos, Internet sites/banners/contests/promotions for mobile/Broadband/VOD initiatives.
  • Serve as the company's only controls technician, repairing and installing residential and commercial controls including internet accessible controls.
  • Facilitated repair jobs for customers, located and ordered parts, both via phone and internet search.
  • Managed and sold products through internet, wheels and tires and accessories, shipped and received products.
  • Recruited exempt and non-exempt candidates using newspapers, journals, Internet and internal job postings.
  • Attained a great deal of knowledge working directly with Internet communications and Internet applications.
  • Trained, developed, and supervised 12-15 sales representatives selling high speed internet.
  • Develop and maintain internet presence including 5 websites for sales and service.
  • Perform Internet searches for publication of legal notices on dependency youth.
  • Company lost financing as the internet bubble crashed.
  • Converted cartographic and GIS files into Internet format.
  • Perform product changes and program incentive-based products for YellowPages.Com internet advertising customers in compliance with internal standards.
  • Implemented and managed the creation of a knowledgebase and Internet help system that addressed 13,000 customer inquiries per month.
  • Marketed diverse product lines including cable, DirecTV, phone service, high-speed internet and wireless services.
  • Key Achievements: Enhanced and managed the company internet presence on several web sites.
  • Established sales and marketing efforts on various Internet "malls."
  • Provide excellent customer service and support Daily use of Lightspeed Nxt, M/S Office, Internet, and Email

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37 Internet Jobs

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30. Training Programs
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low Demand
Here's how Training Programs is used in Service Manager jobs:
  • Train users in existing systems, ensuring proficiency and organizing training programs to introduce new enhancements.
  • Improved customer satisfaction and employee competencies through the implementation of employee development training programs.
  • Implemented and participated in staff development and training programs.
  • Executed weekly orientations and corporate training programs.
  • Created documentation and training programs.
  • Developed safety and training programs.
  • Identified the educational needs of others, developed formal educational or training programs or classes, and taught or instructed others.
  • Developed training programs for Trunk Servicing System (TSS), Trunk Forecasting System (TFS) and EXACT.
  • Help develop training programs for servers and bartenders to promote and increase sales, help motivate and regulate costs.
  • Set sales goals, coached, mentored and established training programs for the organization's sales representatives.
  • Provided training programs for staff to achieve certification; AORN, CST, and CSP.
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Implement and execute training programs to enhance knowledge and drive customer service ethic.
  • Offered specific training programs to help employees maintain and improve job skills.
  • Developed and implemented training programs for field technicians and support staff.
  • Implemented training programs and Quality Control Programs for service techs.
  • Developed and maintained training programs for new and existing personnel.
  • Assist to develop nationwide on- going training programs.
  • Led numerous staff development training programs and seminars.
  • Develop training programs and company policy and procedures Establish team and individual goals and objectives for success and profitability.

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406 Training Programs Jobs

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31. Service Personnel
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low Demand
Here's how Service Personnel is used in Service Manager jobs:
  • Prepared performance appraisals and recommended salary increases for all route service personnel.
  • Provided on-site and remote troubleshooting support for all DBS Satellite systems to all Field Service personnel.
  • Hired and managed all installers and repair service personnel for all 13 locations in three states.
  • Directed work, expedited install bills, and payroll for installations crews and service personnel.
  • Managed hiring, training of all service personnel, schedules, payroll.
  • Developed a NICET training program and incentive plan for all service personnel.
  • Recruited, hired, trained, and retained field service personnel.
  • Provided Quality Assurance checks on all paperwork submitted by service personnel.
  • Hire all service personnel, set training schedules and pay plans.
  • Recruit, interview, develop, and evaluate service personnel.
  • Scheduled hours and time off for all service personnel.
  • Led scheduling of all service personnel and work loads.
  • Manage personnel performance, develop and train service personnel.
  • Scheduled all activities in assistance with service personnel.
  • Interviewed and trained new service personnel hires.
  • Provided training for service personnel.
  • Managed field service personnel and maintained process gas systems for all fabrication facilities on-site at National Semiconductors Santa Clara plant.
  • Trained, scheduled, and directed the efforts of service personnel for clients/customers of Petreco process equipment.
  • Recruited, hired, supervised and motivated a staff of 18 field and customer service personnel.
  • Hire and supervise all service personnel Assure high quality work is preformed.

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236 Service Personnel Jobs

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32. Data Entry
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low Demand
Here's how Data Entry is used in Service Manager jobs:
  • Solved problems/issues with constituents by developing policy and procedures to improve data entry.
  • Instructed and advised data entry Programmers on the necessary software installations.
  • Reduced data entry errors throughout entire department.
  • Provide branch support by processing OFAC and credit reports for dealer set up and data entry of approved dealers.
  • Retrained staff of 17 Data Entry and Customer Service Representatives with a strong focus on teamwork.
  • Assisted customers, answered calls/emails, data entry, & researched parts needed for repair.
  • Participated in budget expenses, clerical support, data entry and special projects.
  • Coordinated employment procedures, HR paperwork, data entry, and time/billing input.
  • Managed accounts-payable, accounts-receivable, sales accounting, data entry and collection.
  • Follow profit percentages, and am well acquainted with data entry.
  • Result: Change simplified data entry and expedited the underwriting function.
  • Have a 99% accuracy rate with billing and data entry.
  • Oversee the data entry of service work orders, purchase orders.
  • Filed, receipted monies and data entry of new clients.
  • Managed the Data Entry operations for Northern California.
  • Scheduled appointments, extensive data entry, filing, and general clerical duties on a daily basis.
  • Manage and train staff on proper policies and procedures of all data entry over several databases.
  • Recorded information using data entry skills to insure correct wire delivery Worked directly with the Dodd Frank systems.
  • Performed data entry on contractor settlements, hazmats, internationals, and CODs.
  • Scheduled staff Handled service calls for perspective and current customers Data entry Made appointments for clients Managed and organized multiple functional areas

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40 Data Entry Jobs

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33. Inventory Management
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low Demand
Here's how Inventory Management is used in Service Manager jobs:
  • Increased department efficiency and lowered costs by re-engineering work processes and improving inventory management of IT equipment and on hand consumables.
  • Maintain parts inventory including data entry, inventory, reordering, inventory space cleaning and organization, dead inventory management.
  • Developed and maintained an inventory management system utilizing MAPICS SyteLine ERP software for manufacturing industries.
  • Directed a cross-functional team for ERP system implementation, engineer scheduling and inventory management.
  • Utilized Excel and PowerPoint to maintain inventory management and developed client proposals.
  • Inventory management/liquor cost management/labor cost management below or within budget parameters.
  • Inventory management, calendaring and daily assignment scheduling for multiple employees.
  • Managed multiple operations-shipping ~50M in inventory management and customer billing.
  • Work closely with inventory management and daily business.
  • Assisted with customer inventory management and product turns.
  • Manage Hotel Inventory Management project.
  • Direct involvement in all budgeting, cost control, purchasing, inventory management, vendor negotiation, and equipment management.
  • Directed customer relations, sales promotions, supplies ordering, inventory management, and equipment maintenance.
  • Provided in-depth assistance in: sales, inventory management, staff retention and cost management.
  • Created inventory management system for warehouse and spoilage control measures to prevent loss.
  • Inventory Management Managed the inventory of lab supplies in ten stockrooms.
  • Inventory management and sales for PCs, Hardware, and Software.
  • Oversee inventory management, cash office, and audit compliance programs.
  • Inventory management on a monthly basis.
  • Inventory management Working with Lowes store management to train employees on new products and services.

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781 Inventory Management Jobs

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34. Parts Inventory
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low Demand
Here's how Parts Inventory is used in Service Manager jobs:
  • Maintain repair parts inventory - Maintain relations with nationwide customer database.
  • Maintained parts inventory and writing estimates for customers.
  • Maintained parts inventory, product documentation and training.
  • Estimate customer invoices for repair, maintain parts inventory, manage technicians work load, assign repair duties based on ability.
  • Oversee workshop production, maintained parts inventory, evaluated new technologies and perform on-site diagnostics and repair of workstations.
  • Managed warehouse equipment and spare parts inventory; organized and maintained extensive parts list with 100% accuracy.
  • Managed parts inventory to achieve optimum product performance and to meet accuracy and usage targets.
  • Help technicians maintain adequate spare parts inventory on service trucks and remote storage locations.
  • Monitored system checks, compliance reports, outstation compliance audits and aircraft parts inventory.
  • Maintain and account for $80,000 in parts inventory as well as all consumables.
  • Manage parts inventory, work closely with customers to minimize vehicle down time.
  • Perform routine inventories of parts and supplies, including vehicle stocked parts inventory.
  • Ordered all required parts, maintained a fairly large parts inventory.
  • Handled all service sales, managed parts inventory and parts procurement.
  • Maintain service parts inventory for service warehouse and service vehicles.
  • Participated in quarterly & yearly Parts Inventory Audit.
  • Maintained test equipment and parts inventory.
  • Organize parts inventory shelving for efficient locating of needed parts
  • Maintained equipment and parts inventory, selling equipment and parts, supervising repair department.
  • Control parts inventory, track part usage frequency and monitor part backorders.

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31 Parts Inventory Jobs

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35. Business Development
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low Demand
Here's how Business Development is used in Service Manager jobs:
  • Employed sharp managerial tact executing business development accurately maintaining budgets, ordering necessary supplies, and fostering growth through vendor recruiting.
  • Provided client management to executive and senior management; maintained business development relationships with key decision makers and led proposal process.
  • Communicate any potential new business leads to the appropriate business unit representative and Sequence business development.
  • Provided leadership for Trust Operations, Administration, Investment Management and Business Development teams.
  • Serve as liaison for community activities and business development functions.
  • Networked to enhance business development though community envelopment and interaction.
  • Prospect, acquire, and develop new client relationships through targeted business development initiatives, marketing plans, and client referrals.
  • Established a business development plan and enforced customer retention by consistent follow-up with customers via phone, mail, and email.
  • Assist in creating and implementing marketing plans and business development for game day events as well as non-game day catering.
  • Developed and administered budgets, business development goals, objectives, staffing models, schedules and performance standards.
  • Created the largest business development in newspaper clientele of Macintosh computers for Apple Computer 1988-90 nationwide.
  • Perform duties of new/used car sales managers and supervise the business development center.
  • Direct go-to for all sales executives to support leads and business development.
  • Service team management, business development, and customer service.
  • Work with current and prospective clients for retention and business development
  • Implement Hydraulic Training Program to achieve Fluid Power Society Certification for technicians New business development based on industry reputation.
  • provide operational leadership over business development, customer management, recruiting, quality management and compliance to standards.
  • Initiated business development activities specific to operational audits, implementation of technology and workflow solutions.
  • Assist with on-going sales and new business development for a privately held satellite systems integration company.
  • Job cordination, estimating, business development, customer relations, tech support.

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835 Business Development Jobs

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36. Day-To-Day Operations
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low Demand
Here's how Day-To-Day Operations is used in Service Manager jobs:
  • Oversee; procurement activities, engineering, testing, infrastructure deployment and supervision of contractors throughout day-to-day operations.
  • Facilitated day-to-day operations, which included customer service and account management, ticket creation and appointment scheduling.
  • Managed all emergency communication staff and day-to-day operations of our ambulance dispatch center.
  • Managed the day-to-day operations of a full-service automotive repair shop.
  • Managed the day-to-day operations of a workforce training/Vocational staffing program.
  • Managed and oversaw day-to-day operations of two registered representatives.
  • Managed day-to-day operations of a high volume repair facility.
  • Supervised twenty employees ensuring success in day-to-day operations.
  • Work closely with offices involved in the day-to-day operations of the university to ensure all enterprise systems requirements are satisfied.
  • Managed day-to-day operations, ensured the quality, standards and met the expectations of the customers on a daily basis.
  • Managed approximately 60 employees in route service, route installations and support service departments in the day-to-day operations.
  • Managed day-to-day operations for a towing and auto service company with staff of up to 10.
  • Oversee the day-to-day operations ensuring Operational Goals, Core Values and Service Priorities are being practiced.
  • Managed day-to-day operations and warehouse, and inventory at local office in Fullerton, CA.
  • Serve as the day-to-day operations Manager of a 68,000 sq./ft.
  • Scheduled and managed the day-to-day operations of the service staff.
  • Planned and directed the day-to-day operations of the grocery store.
  • Coordinate day-to-day operations within the service drive.
  • Processed, ordered, ship/receive, and controlled inventory as needed for a day-to-day operations for all sites.
  • tasked with running the day-to-day operations of a busy fast casual restaurant.

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37. Guest Satisfaction
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low Demand
Here's how Guest Satisfaction is used in Service Manager jobs:
  • Implemented new phone procedure during holidays which helped reduce disruptions, improve guest satisfaction and ultimately drive foot traffic
  • Handle guest complains following the instant pacification procedure and ensuring guest satisfaction.
  • Streamlined and controlled payroll costs without sacrificing guest satisfaction.
  • Helped the New Restaurant Opening to attain a Guest Satisfaction goal of 68% with the company goal at 62%.
  • Scheduled staff to meet labor controls, maximize productivity, and achieve guest satisfaction standards.
  • Handle team member issues; Ensure complete guest satisfaction and perform guest recovery when necessary.
  • Improved Guest Satisfaction Survey Results from 39% to 72% score of 5.
  • Monitored guest satisfaction scores and increased the guest satisfaction scores to highest in region
  • Provided strong leadership and team building skills while maintaining extensive guest satisfaction.
  • Implemented a successful customer service program increasing guest satisfaction by 20%.
  • Implemented Bell Attendant Lobby coverage standards, raising Guest Satisfaction scores.
  • Monitored employee efforts to guarantee prompt food delivery and guest satisfaction.
  • Achieved high guest satisfaction due to effective responses to guest concerns.
  • Power Rating for Hotel Guest Satisfaction in Food and Beverage.
  • Instituted procedures to improve service flow and guest satisfaction.
  • Conducted nightly table visits to ensure guest satisfaction.
  • Re-engineered queuing mechanism that was applied companywide to improve guest satisfaction.
  • Implemented a monthly rewards program for employees who achieved highest guest satisfaction.
  • Hired and Trained staff *Ensured 100% Guest Satisfaction *Ordering and inventory *Safety Committee Chair *Scheduling staff *Monthly P&L statements
  • Achieved highest companywide guest satisfaction score in October 14'.

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601 Guest Satisfaction Jobs

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38. Operational Regulations
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low Demand
Here's how Operational Regulations is used in Service Manager jobs:
  • Established secure policies and procedures to certify compliance with federal audits, operational regulations and guidelines.
  • Maintain control binder to ensure compliance with audit, operational regulations and guidelines
  • Ensured operational regulations and guidelines are in compliance for semi-annual branch audits.
  • Ensured compliance was acceptable according to audit operational regulations and guidelines.
  • Prepared branch for annual audit of operational regulations and guidelines.
  • Prepared staff for audits and operational regulations and guidelines.
  • Ensured compliance with all operational regulations.
  • Ensured compliance within the entire branch, including all operational regulations, policies and procedures, and completion of compliance requirements.
  • Worked closely with Lead teller to ensure branch was compliant with audit and operational regulations and guidelines.
  • Managed compliance to ensure audit and operational regulations, policies, and procedures requirements were met.
  • Ensured compliance with all operational regulations, sales and service policies, and training requirements.
  • Achieved high score with audit and operational regulations and guidelines.
  • Enforce compliance with operational regulations and sales and service processes.
  • Assisted Customer Service Manager II with audit and operational regulations compliance.
  • Ensured the compliance of 25 monthly audit and operational regulations.

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39. Special Events
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low Demand
Here's how Special Events is used in Service Manager jobs:
  • Assisted in the facilitation of special events and particularly in managing the overall customer experience.
  • Managed seminar program, budgets, special events, travel, housing and meeting room operations for five national conventions annually.
  • Managed monthly and annual special events, analyzed and implemented new programs and events, developed and maintained budget.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Coordinate special events for prospects and owners Started as Owner Services Representative and promoted to Owner Services
  • Oversee special events including the Program Advisory Committee, Career Fairs, and graduation ceremonies.
  • Designed, confirmed, and communicated room layouts and set-up requirements for special events.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Continue to participate at Jazz House Kids as a volunteer at special events.
  • Supervised sample crew to build/ship/setup samples for Sears line reviews and special events.
  • Plan, manage and develop strategy for boat shows and special events.
  • Help plan and coordinate special events, parties, weekly entertainment.
  • Organized and coordinated all tasks of special events and parties.
  • Planned and coordinated special events and hospitality for clients.
  • Produced streaming video for special events and courses.
  • Helped develop menus and promotions for special events.
  • Catered and prepared all food for special events.
  • Coordinated with other departments for special events.
  • Developed customized sales strategies Hosted company representatives for special events, business lunches and dinners.
  • Set up caterings for special events Interviewed, hired, and trained staff.

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115 Special Events Jobs

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40. Service Contracts
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low Demand
Here's how Service Contracts is used in Service Manager jobs:
  • Implemented revenue-generating Service Contracts to meet customer demands.
  • Work closely with Sales Dept to provide support and input to sale signs and service contracts.
  • Cost Saving Initiatives Successfully developed and implemented a process to manage the lab equipment service contracts.
  • Worked with both internal and external vendors to negotiate new supply and service contracts.
  • Secured service contracts with prospect accounts and presented new product lines to existing customers.
  • Assessed and developed budgets for all cash service departments while eliminating many service contracts.
  • Implemented Service Led sales initiative focused on new customers and service contracts sales.
  • Reviewed vendor invoicing, service contracts, rate increases, and billing processes.
  • Drafted, managed, and oversaw the completion of all service contracts.
  • Tracked RMA's, service contracts, billing and purchasing of parts.
  • Prepared proposals and partnered with sales team to negotiate service contracts.
  • Recorded sales by suggesting maintenance and service contracts to clients.
  • Handled service contracts and directed support services.
  • Expanded territorial service contracts by 65%.
  • Negotiated pricing and service contracts.
  • Maintained strong customer relationships with uniform-wearers and decision-makers on an on-going basis with the objective of continuing and renewing service contracts.
  • Administered all warranty claims with administrators Negotiated terms with insurance companies and service contracts.
  • Handle service contracts and direct support services Resolve client issues and follow up on all pending resolutions.
  • Provided intense route and service development training to employees and district managers Renew over 200 service contracts.
  • Field Service Contracts Manager (Ontario West) Reported to the National Service Manager.

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15 Service Contracts Jobs

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41. Corrective Action
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low Demand
Here's how Corrective Action is used in Service Manager jobs:
  • Administer corrective action as appropriate in accordance with established policy guidelines.
  • Prepared monthly reporting packages with explanations of variances for corrective action.
  • Maintain automotive records by recording problems and corrective actions planned.
  • Developed and implemented a closed loop corrective action program.
  • Teamed with vendors and network to resolve customer issues, identified root causes of problems and wrote corrective action plans.
  • Analyze and implement improvements and corrective action on high-speed system components and follow through on corrective actions.
  • Investigated complaints, concerns, and other allegations; deliver appropriate responses and corrective action plans.
  • Prepared performance evaluations; met one-on-one with employees and issued corrective action as needed.
  • Assess performance, unsure compliance to performance standards and initiates corrective action as appropriate.
  • Worked closely with HR in issuing corrective action reports or dismissals.
  • Administer Performance and Attendance Policies and issued corrective action when appropriate.
  • Analyze challenges that arise and determine corrective action plans to resolve.
  • Evaluate service quality and inspect posts and initiate corrective action.
  • Identified problems, diagnosed causes and determined corrective actions.
  • Created and administered employee reviews and corrective actions.
  • Monitor staff performance and given out corrective action.
  • Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Provide performance feedback including performance reviews, corrective action, schedule adherence and training to staff.
  • Provide leadership and guidance for employees including training, counseling, mentorship and corrective actions.
  • Monitor department budgets and taking corrective actions when needed .

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90 Corrective Action Jobs

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42. Order Parts
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low Demand
Here's how Order Parts is used in Service Manager jobs:
  • Performed Quality control on all car in shop, order parts and advice customers on the work that there car needed
  • Create warranty repair orders; hire repair technicians, order parts and materials needed for said repair orders.
  • Order parts as needed, as parts are received pull work order and have dispatcher schedule work.
  • Order parts/filters/fluids to fill stock weekly or as needed to fill schedule and emergency roadside services.
  • Maintain inventory of parts and supplies and order parts as needed per job request.
  • Order parts needed for specific jobs, including sourcing unavailable parts when needed.
  • Order parts, ensure jobs are completed on time and within budget.
  • Order parts for all repairs and maintaining the parts budget.
  • Ordered parts and special order parts including stock items.
  • Order parts required for jobs from parts house.
  • Order parts for cars for the service department.
  • Order parts and tire inventory as needed.
  • Order parts and provide feedback to customers.
  • Order parts, tools, and test equipment
  • Order parts and tires and manage employees hours
  • Order parts, dispatch service people.
  • Order parts and maintain inventory.
  • Order parts from a variety of vendors Ensure all information in the Bolt data base is up to date and correct
  • Order parts, tools, or equipment needed to maintain, restore, or improve operations.
  • Organize jobs for each technician , order parts , and keep customer informed of progress with their vehicle .

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43. Company Standards
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low Demand
Here's how Company Standards is used in Service Manager jobs:
  • Maintained Customer Satisfaction scores at or above company standards.
  • Planned, distributed, monitored, and follow-up daily route assignments to ensure customers are serviced per company standards and agreements.
  • Ensured merchandising presentation, replenishment of goods, and selling floor recovery met company standards through directing management and staff teams.
  • Maintain a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Developed marketing strategies and consulted with legal and accounting team to ensure marketing initiatives were in line with company standards.
  • Managed service staff to ensure licensing was current and methods used were up to company standards.
  • Managed the conversion of parts, materials and vehicles to conform to company standards and appearance.
  • Make sure they are working safe and doing their job to company standards and goals.
  • Received and unloaded merchandise verify orders, and displays merchandise in accordance with company standards.
  • Mentored and coached service techs on managing and improving performance metrics to exceed company standards.
  • Maintain and inventory bucket trucks, and other service vehicles to strict company standards.
  • Developed management skills and trained groups of package handlers according to company standards.
  • Scheduled and staffed branch according to company standards that met our customer demand.
  • Complete employee performance appraisals while strictly adhering to company standards and policies.
  • Perform quality control inspections to ensure the finished product meets company standards.
  • Completed repairs in a manner and quality consistent with company standards.
  • Completed all repairs and maintenance work to company standards.
  • Created Technical Documentation as per the company standards.
  • Reinforced company standards with employees.
  • Manage onsite inventory according to company standards Maximize revenue potential.

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1,445 Company Standards Jobs

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44. Annual Budget
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low Demand
Here's how Annual Budget is used in Service Manager jobs:
  • Provide recommendations for annual budget and data to support expenditures.
  • Participate in preparing annual budgets.
  • Managed a $100,000 annual budget to meet department needs in staffing, community partnership networking events, and administrative services.
  • Assisted in the overall operations of the theater, including assisting in drafting and maintaining the theater's annual budget.
  • Planned and implemented the strategic, operational, and professional development activities and a $1 million annual budget.
  • Prepared annual budgets which included salaries, manpower changes anticipated for the new year, and equipment and vehicles.
  • Fulfilled department revenue and sales penetration objectives for an annual budget of $10 million in new/used vehicle sales.
  • Prepare annual budget forecast and make necessary adjustments to keep departmental expenses in line with monthly budgets.
  • Complete P&L responsibility with an annual budget in excess of 1.8 million dollars.
  • Order all necessary parts to maintain the property without compromising the monthly/annual budget.
  • Set up and maintain the annual budget for the department.
  • Managed an annual budget of over 35.5 million dollars.
  • Compose monthly forecast reports and annual budgets.
  • Prepared annual budget forecasts for clients.
  • Administered $2.3 million annual budget.
  • Prepared and maintained annual budget.
  • Managed department's annual budget.
  • Assembled and managed annual budget.
  • Forecasted $1,000,000 annual budget resulting in meeting budget within $10,000.
  • Make Ready/Turn scheduling Responsible for maintaining annual budget Train and assist current staff in achieving their goals

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52 Annual Budget Jobs

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45. FOH
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low Demand
Here's how FOH is used in Service Manager jobs:
  • Managed the FOH of a restaurant on campus serving approximately 500 residents and guests daily for dinner.
  • Hired all FOH and BOH employees and ensured proper training for full staff at opening.
  • Managed and lead a team of culinary, utility and FOH team members.
  • Put together ordering lists for certain areas of the FOH & BOH.
  • Launched the grand opening Romano's Macaroni Grill as FOH/BOH Service Manager.
  • Executed guidelines for Training, Coaching and Developing all 45 FOH employees.
  • Maintain FOH Cleanliness and Handle Customer Service side of operations.
  • Key responsibility - forming a FOH staff- training, scheduling.
  • Implement FOH/BOH sanitation, organization, and operating procedures.
  • Manage FOH staff of 50 people as well as BOH of 30.
  • Roll out new menu items with both FOH and BOH employees.
  • Interviewed both BOH and FOH employees.
  • Train all new FOH staff.
  • Continued as Service Manager after opening overseeing FOH schedules, labor goals, and all bar orders and inventory.
  • Manage HOH staff to ensure appropriate par levels to ensure guest and FOH needs, speed and accuracy.
  • Manage all areas of FOH Developed the training package for FOH within the region.
  • Trained newly hired Service Manager in all aspects of foh training and operations.
  • Bar Manager * Training new servers, bartenders and all FOH staff.
  • Monitor FOH and HOH cohesion to limit inaccuracy and inventory discrepencies.
  • Open & close the restaurant * Place liquor orders * In charge of weekly FOH schedule & hiring FOH staff

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68 FOH Jobs

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46. POS
demand arrow
low Demand
Here's how POS is used in Service Manager jobs:
  • Interviewed trained and provided continual coaching to departmental team members driving key performance metrics and ensuring positive customer experience.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Exceeded company expectations by consistently meeting sales targets and receiving positive customer reviews.
  • Updated and provided continuous improvements to KB repository policies/procedure for IT Professionals.
  • Facilitated positive communication with all customers and trouble-shot complaints.
  • Lead a team of 28 to the number one ranked position in the territory in customer loyalty and productivity.
  • Manage site operations for the purpose of providing safe and efficient food services in compliance with health requirements.
  • Provided expert proposal responses in the PAC NW for City, County, and State-Wide, WAN/LAN networks.
  • Managed the planning and execution of Annual Adoption events by creating proposals, negotiating contracts and production activities.
  • Coordinate the efforts of others during position hours to ensure position responsibilities are being accomplished.
  • Inventory food, condiments and supplies for the purpose of ensuring availability of items.
  • Participated in community events to position the bank as a leader within the community.
  • Monitor service activities in the Room Service, aiming for highest possible customer satisfaction.
  • Serve on a panel of interviewers for management, clerical and technical positions.
  • Train new and existing employees on the proper procedures of their position.
  • Maintained both Federal and State licenses to possess and distribute radioactive material.
  • Maintain food service equipment for the purpose of maintaining safe operating conditions.
  • Count money and make bank deposits.
  • Train existing employees on the proper procedures of their position.Handle all customer concerns and monitor customer online reviews.
  • Conducted pre and post placement reports for Region.

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2,884 POS Jobs

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47. New Accounts
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low Demand
Here's how New Accounts is used in Service Manager jobs:
  • Established and maintained a national regional client base and executed relationship management involving existing and new accounts.
  • Established and maintained new accounts through effectively communicating with clients gaining company loyalty and return business.
  • Maintained and increased sales volumes in established and new accounts - (Substantial growth in each in all 5 months).
  • ACCOUNT EXECUTIVE Responsible for sales and service of new accounts in North Carolina, South Carolina, and Georgia.
  • Started out at a teller position, promoted to cash vault manager/new accounts then promoted to Merchant Services Manager.
  • Worked with new customers in the development of new accounts and the implementation of new systems.
  • Opened several new accounts resulting in over $23,000 per year in revenue.
  • Coordinated with Sales Division in securing new accounts and retaining existing accounts.
  • Processed withdrawals, transfers, rollovers, and issued new accounts.
  • Established over $100,000 in new accounts in a three-month period.
  • Advised customers on new accounts and resolved issues.
  • Prospected for new accounts to grow business.
  • Developed new accounts with vendors for supplies.
  • Increase in new accounts 65%.
  • Opened 33 new accounts in 12 months, yielding $340 thousand in new revenue Customer relations and service.
  • Track all sales for new accounts, upgrades to existing accounts , as well as product sales.
  • Increased new accounts and outstandings by 36% adding 10,700 cards and 16.1 million in receivables.
  • Resulted in an average onboarding of 50 new accounts quarterly.
  • Trained new empIoyees, cultivated new accounts and service business.
  • take deposits, cash checks, open new accounts.

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33 New Accounts Jobs

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48. Product Knowledge
demand arrow
low Demand
Here's how Product Knowledge is used in Service Manager jobs:
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Increased customer satisfaction with product knowledge and repair quality.
  • Shared product knowledge with customers while making personal recommendations.
  • Trained new franchisees on store operations and product knowledge for national chain of herbal weight loss facilities.
  • Dedicated to serving the needs of clients through excellent product knowledge and selling skills.
  • Create fun, engaging learning activities to aid in development of product knowledge.
  • Develop and train new employees due to outstanding product knowledge and sales performance.
  • Trained new employees on service and product knowledge for systems office furniture.
  • Maintain basic product knowledge and information on current incentives and promotions.
  • Certified in all GM products, maintaining current product knowledge.
  • Provided product knowledge and sales skills training to sales representatives.
  • Possess strong product knowledge of all durable medical equipment.
  • Provided Product Knowledge classes to store managers and associates.
  • Provided customers with outstanding product knowledge and support.
  • Learned, referenced and applied product knowledge information.
  • Provided sales support and product knowledge training classes to store associates and service organizations on Royal Mouldings products.
  • Provided training on product knowledge to staff (use to hand sell and capture add-on sales).
  • Trained and educated advisors on advisory products, further enhancing and developing product knowledge and sales skill.
  • Completed F & I certification and training to gain superior product knowledge.
  • Managed a team of trainers that performed weekly product knowledge and installation seminars for Lowes home improvements throughout the United States.

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1,493 Product Knowledge Jobs

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49. Sales Staff
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low Demand
Here's how Sales Staff is used in Service Manager jobs:
  • Work closely with sales staff and service technicians to provide excellent overall customer satisfaction results for company and customers.
  • Coached sales staff to meet and exceed sales goal of 40 solutions per quarter and service level standards.
  • Re-designed sales tools for more efficient utilization by sales staff, decreasing sales training by 1 week.
  • Consulted with sales staff on service philosophies, and practical application in our environment.
  • Reviewed and evaluated sales staff efforts and sales production on a daily/weekly/monthly basis.
  • Trained and managed new sales staff in the absence of the general manager.
  • Support sales staff, order needed tools and test equipment.
  • Consulted with sales staff on technical aspects of project requirements.
  • Assisted sales staff in estimating of new service accounts.
  • Worked directly with a sales staff of approximately 35.
  • Managed sales staff in all facets of customer relations.
  • Managed, trained, and coached sales staff.
  • Conducted continuing/up-to-date training of service and sales staff.
  • Assisted sales staff in upgrading of customer services.
  • Provided all pricing to all sales staff.
  • Approved all sales staff budget expenditures.
  • Train and supervise sales staff.
  • Provide product knowledge classes to both the sales staff as well as the customer for new and existing product lines.
  • Trained sales staff in finance and aftermarket products.Structured auto loans and worked with customers on finance options
  • Motivate and guide the sales staff while overseeing their strategic generation of opportunities and qualifying sales.

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82 Sales Staff Jobs

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50. Monthly Reports
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low Demand
Here's how Monthly Reports is used in Service Manager jobs:
  • Prepare monthly reports detailing areas of operational improvement within the firm as well as possible enhancements to existing procedures.
  • Managed Organizational data and reporting systems, Operating procedures, and developed monthly reports.
  • Prepare work activity reports and supply monthly reports on productivity levels.
  • Analyzed monthly reports including workers compensation and public liability claims.
  • Prepared monthly reports for General Manager/CEO.
  • Help manage all daily/weekly/monthly reports.
  • Submit monthly reports, track and follow up on task assignment for customer satisfaction and statistics on volume.
  • Maintained instructing staff intake process, progress notes, monthly reports and other related tasks as needed.
  • Work with members and volunteers to coordinate conference calls, manage committees and provide monthly reports.
  • Submit monthly reports to DDSO as needed to for billing and service monitoring.
  • Provide monthly reports pertaining to goals, and productivity to executive level staff.
  • Maintain monthly reports for funding agency (Minority Aids Initiative).
  • Generated monthly reports providing total sales and gallons sold.
  • Maintain monthly reports for the Circulation Director.
  • Prepared daily, weekly and monthly reports.
  • Generate Monthly reports for Performance and Evaluation.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports.
  • Assemble and submit monthly reports on paratransit service performance for public transportation board meetings.
  • Created and updated several weekly and monthly reports related to business process and workflow.
  • Complete monthly reports for contracted activities (total assets managed, approx.

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9 Monthly Reports Jobs

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Service Manager Jobs

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20 Most Common Skills For A Service Manager

Customer Service

32.4%

Procedures

14.2%

Warranty Claims

7.5%

Payroll

6.6%

Service Technicians

3.8%

Daily Operations

3.7%

Sales Floor

3.4%

Audit

3.3%

Technical Support

2.9%

Inventory Control

2.6%

Service Calls

2.5%

Performance Reviews

2.4%

Preventative Maintenance

2.3%

Staff Members

2.2%

Osha

1.8%

Hvac

1.8%

Project Management

1.8%

Company Policies

1.7%

Repair Orders

1.7%

Customer Base

1.6%
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Typical Skill-Sets Required For A Service Manager

Rank Skill
1 Customer Service 25.1%
2 Procedures 11.0%
3 Warranty Claims 5.9%
4 Payroll 5.1%
5 Service Technicians 2.9%
6 Daily Operations 2.9%
7 Sales Floor 2.6%
8 Audit 2.5%
9 Technical Support 2.2%
10 Inventory Control 2.0%
11 Service Calls 1.9%
12 Performance Reviews 1.9%
13 Preventative Maintenance 1.8%
14 Staff Members 1.7%
15 Osha 1.4%
16 Hvac 1.4%
17 Project Management 1.4%
18 Company Policies 1.3%
19 Repair Orders 1.3%
20 Customer Base 1.3%
21 Direct Reports 1.2%
22 Service Advisors 1.1%
23 Phone Calls 1.1%
24 HR 1.1%
25 Service Staff 1.0%
26 Troubleshoot 0.9%
27 Service Operations 0.9%
28 Ensure Compliance 0.9%
29 Internet 0.9%
30 Training Programs 0.8%
31 Service Personnel 0.8%
32 Data Entry 0.8%
33 Inventory Management 0.8%
34 Parts Inventory 0.7%
35 Business Development 0.7%
36 Day-To-Day Operations 0.7%
37 Guest Satisfaction 0.7%
38 Operational Regulations 0.7%
39 Special Events 0.6%
40 Service Contracts 0.6%
41 Corrective Action 0.6%
42 Order Parts 0.6%
43 Company Standards 0.6%
44 Annual Budget 0.6%
45 FOH 0.6%
46 POS 0.5%
47 New Accounts 0.5%
48 Product Knowledge 0.5%
49 Sales Staff 0.5%
50 Monthly Reports 0.5%
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73,260 Service Manager Jobs

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