Top Service Manager Skills

Below we've compiled a list of the most important skills for a Service Manager. We ranked the top skills based on the percentage of Service Manager resumes they appeared on. For example, 12.5% of Service Manager resumes contained Service Department as a skill. Let's find out what skills a Service Manager actually needs in order to be successful in the workplace.

The six most common skills found on Service Manager resumes in 2020. Read below to see the full list.

1. Service Department

high Demand
Here's how Service Department is used in Service Manager jobs:
  • Managed an efficient and profitable Service Department by ensuring quality service, customer satisfaction, and employee retention efficiently and effectively.
  • Created mobile service department consisting of 3 units covering entire state including on-site warranty repair and maintenance management.
  • Manage warranty service department for mobile home manufacturer to maintain homeowner satisfaction within departmental budget.
  • Managed Service Department within a large-scale automotive body repair facility, business within a business.
  • Maintain certain levels of replacement parts and inventory necessary for our service departments operation.
  • Provide a profitable, cost-efficient service department focusing on high customer satisfaction and retention.
  • Lead and managed Service Departments after dealership consolidation in a multiple store operation model.
  • Revitalized Service Department operations to achieve profitability in this previously under-performing department.
  • Staffed service department to allow for consistent implementation of newly administered processes.
  • Provide written evaluations of Franchise Service Department performance and recommendations for improvement.
  • Promoted service department capabilities to customers to increase service sales.
  • Manage service department operations to ensure friendly and efficient transactions.
  • Managed the daily activities of an International Harvester service department.
  • Supervised and operated automobile Service Department for 6 years.
  • Managed all aspects of service department Maintained copiers and printers
  • Managed all operations of Lincoln Mercury service department.
  • Manage Service Department and Resolution of Customer Concerns.
  • Managed associates in service department and retail department.
  • Conducted repair order and service department analysis.
  • Coordinated activities of technicians in service department.

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2. Customer Service

high Demand
Here's how Customer Service is used in Service Manager jobs:
  • Recognized by senior management for the development of this system that significantly improved customer service, profits, and operational efficiency.
  • Performed customer service responsibilities in a manner that projected NuWave as a uniformly excellent provider of outstanding remote computer support.
  • Provided exceptional customer service to internal and external business partners to ensure customer satisfaction on Net promoter score ratings.
  • Manage a caseload of relocation files, auditing consultant communication regularly to ensure exceptional customer service is being provided.
  • Managed the loan servicing department including customer service functions, escrow analysis, and development of computerized loan reports.
  • Provided customer service including order tracking, parts replacement and other special services such as facilitating hand-picked orders.
  • General management duties include opening and closing store, fielding customer concerns and providing quality customer service.
  • Completed voluntary customer service training to learn new ways to enhance customer satisfaction and improve productivity.
  • Develop, document and implement support processes to ensure service delivery success and customer service excellence.
  • Ensured facility operations support the business operations with a strong customer service orientation and relationship management.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage customer service representatives.
  • Owned team productivity metrics, interviewed, hired and trained new quality customer service representatives.
  • Trained, coached and motivated customer service professionals to ensure optimum satisfaction of clients.
  • Supervised property maintenance and repair in D.C. and Maryland while overseeing customer service activities.
  • Partner with internal departments to ensure continual focus on customer service and service delivery.
  • Manage the Customer Service Representatives and Field Service Representatives in the Circulation Department.
  • Promoted to assignment after achieving earlier success in supply and customer service assignments.
  • Leverage workforce planning tool to optimize staffing models to ensure customer service satisfaction.
  • Challenged with establishing and implementing risk management programs and customer service best practices.
  • Developed and executed sales and marketing strategies while initiating customer service engagement.

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3. Warranty Claims

high Demand
Here's how Warranty Claims is used in Service Manager jobs:
  • Monitored warranty claims submitted and any adjustments using the warranty reporting by the manufacturer.
  • Prepared department weekly payroll, audited vendor billing and administered manufacturer warranty claims.
  • Investigated and resolved customer related issues, including product quality and warranty claims.
  • Handled and prepared warranty claims sometimes working directly with Subaru of America.
  • Processed and maintained warranty claims data while providing superior customer service.
  • Processed warranty claims submissions for ten major manufacturers and warranty companies.
  • Supervised all customer work orders, warranty claims and manufacturer coverage.
  • Accomplished responsible supervision of repair facility, and warranty claims processing.
  • Administer fair and equitable warranty policies and properly initiate warranty claims.
  • Monitored warranty claims Ensured customer satisfaction through positive coaching and training.
  • Monitored all warranty claims and initiated processes according to requirement.
  • Collaborated with manufacturer on warranty claims and customer concerns.
  • Monitor warranty claims procedures and application to customer vehicles.
  • Process warranty claims and manage campaigns and customer notifications.
  • Communicated with the consumer response department regarding warranty claims.
  • Direct and submit warranty claims to several manufacturers.
  • Filed warranty claims to manufacturer for repaired equipment.
  • Prepared manufacturer documentation to process warranty claims.
  • Reviewed submitted service warranty claims for accuracy.
  • Performed customer billings and processed warranty claims.

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4. Service Technicians

high Demand
Here's how Service Technicians is used in Service Manager jobs:
  • Developed and implemented an on-the-job training program for special service technicians in order to ensure consistency and accountability.
  • Implemented a service department and coordinated nationwide scheduling for all field service technicians.
  • Evaluated area safety needs/requirements to provide feedback and recommendations to service technicians
  • Supervised all service technicians and their performance in attaining individual objectives.
  • Supervised and conducted operations and maintenance training for three service technicians.
  • Assigned service technicians based on knowledge, productivity & personality.
  • Service Manager of highly qualified service technicians and network engineers.
  • Trained and supervised all on-call respiratory therapists and service technicians.
  • Assigned service technicians to identify alarm monitoring performance issues.
  • Managed six service technicians traveling throughout eastern North Carolina.
  • Served as interim logistics coordinator for seven service technicians.
  • Communicate with Service Technicians on service requests nearing expiration.
  • Managed service technicians and dispatched to service locations.
  • Supervised 450+ customer accounts and several service technicians.
  • Conduct annual performance evaluations for eight service technicians.
  • Managed installation and service technicians and subcontractors.
  • Verified all measurements from service technicians.
  • Supervised seven service technicians and engineers.
  • Supervised and coordinated service technicians.
  • Managed 13 service technicians, 4 customer services representatives, 1 dispatcher, 1 technical support representative and 1 network coordinator.

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5. Daily Operations

high Demand
Here's how Daily Operations is used in Service Manager jobs:
  • Provide daily operations Service Management and Service Delivery Management solutions to the U.S. Department of Education - Federal Student Aid.
  • Executed daily operations of window based systems and company databases, including supervision of 20 Customer Systems Engineers.
  • Managed daily operations of technicians and administration with computer programs, clerical duties, shipping and receiving merchandise.
  • Provide administrative services to assist employees with daily operations increasing effectiveness of internal programs and services.
  • Talk with customers Generate estimates and work orders Order Parts Supervise Mechanics Responsible for daily operations
  • Assisted store manager in daily operations and customer relations with managerial responsibilities in his absence.
  • Manage installation and service of beverage machines and maintain efficient daily operations in multiple aspects.
  • Monitored daily operations and communicated any changes to routes, procedures or requirements to drivers.
  • Provided quality dining experience for Residents, ensuring above standard service in daily operations.
  • Managed daily operations of 3 fast-paced, high volume departments within a deadline-driven environment.
  • Oversee daily operations of a profitable service department achieving sales and productivity objectives.
  • Oversee daily operations, policy implementation, advertising and promotion and strategic direction.
  • Manage daily operations in support of installation and service for our residential customers.
  • Monitored and directed daily operations for department and troubleshoot to resolve facility issues.
  • Managed financial and daily operations including payroll, Accounts Payable/Accounts Receivable.
  • Evaluate and finalize service order pricing from technicians after daily operations.
  • Reported directly to Field Service Manager to cohesively run daily operations.
  • Organized daily operations, including regular meetings to communicate key objectives.
  • Created manual on service standards and implementation for daily operations.
  • Oversee the daily operations of Cape-Atlantic Functional Family Therapy program.

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6. Customer Relations

high Demand
Here's how Customer Relations is used in Service Manager jobs:
  • Managed a portfolio of large corporate mobility accounts in central Georgia, maintained strong customer relationships by providing exceptional customer service.
  • Led selected key customer negotiations and developed commercial settlement strategies resulting in improved customer relationships while adhering to department performance objectives.
  • Managed different areas of restaurant operations such as customer relations, vendor relations, and inventory and ordering control.
  • Fostered customer relationship management by establishing a foundation of trust and transparency between the users and technical teams.
  • Partnered in ownership responsibilities including customer relations, bookkeeping, strategic planning, and staff management and development.
  • Served as Senior Technician directing personal attention to solving both complex technical problems and sensitive customer relations issues.
  • Leveraged ability to build and proactively enrich customer relationships into 43 renewed service agreements with high volume customers.
  • Maintained customer relations and satisfaction in according to the guidelines established within Harley Davidson and the dealership.
  • Coached Teller team to help grow customer relationships by identifying opportunities and referring to the appropriate salesperson.
  • Negotiated complex repair work with key customers ensuring solidity of business and enhance customer relationships and loyalty.
  • Implemented engagement review and quality assurance programs/procedures to ensure customer satisfaction and to strengthen customer relationships.
  • Established lasting customer relationships, which raised customer satisfaction index that directly promoted higher corporate profits.
  • Cultivated excellent customer relationships, employing clinical expertise to quickly and efficiently identify and resolve issues.
  • Analyze current customer relationships and proactively contacting customer with recommendations to help them achieve financial success.
  • Identify and communicate opportunities for improvement in production, employee relations and customer relations to management.
  • Provided service to meet customer expectations and developed customer relations to effectively manage the outcomes.
  • Delegated field projects, in-factory inspections, product improvements, warranty processing and customer relations.
  • Develop targeted campaigns in partnership with leaders to reach prospective students using customer relationship software.
  • Managed customer relationships and all activities related to repair services for carriers throughout Latin America.
  • Service Manager / Director, Master certified in Service Management, Warranty and Customer Relations

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7. Sales Goals

high Demand
Here's how Sales Goals is used in Service Manager jobs:
  • Supervised 20 Sales Associates, conducted weekly sales goals/promotions meetings, customer-engagement strategies and specifications of newly received products.
  • Lead a diverse team of between four to twelve highly motivated sales and service professionals, to exceed their sales goals.
  • Earned Top Seller for two consecutive quarters in year Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Led market pricing strategies, engineer assignments, service contract sales goals, EHS / safety leadership, and labor relations.
  • Fulfilled sales goals by motivating employees, tracking results and involving customers to increase the branch's depository and lending productivity.
  • Maintained top sales goals as well as customer service skills to receive promotion from teller to lead teller before obtaining promotion.
  • Set monthly and yearly sales goals, communicate with staff, and direct them in meeting and exceeding those goals.
  • Developed and implemented a staff training program focusing on departmental policies and sales goals, whilst providing excellent customer service.
  • Developed training for store team and managers to help achieve established financial plans, sales goals and customer financing objectives.
  • Promoted to Lead teller I was also expected to ensure my team was meeting their daily sales goals as well.
  • Attend daily reporting calls with District Manager to report sales numbers and create branch daily plan to meet sales goals.
  • Promoted and sold merchandise, conducted POS training, auditing and testing and consistently achieved or exceeded personal sales goals.
  • Meet daily, weekly, monthly, and yearly budgets and sales goals to ensure profitability of the store.
  • Communicated department and individual sales goals; ensured that category goals were updated via store sales boards and media.
  • Trained and mentored sales associates on company directives, new initiatives, and how to exceed sales goals/company expectations.
  • Assisted store manager with development of budgets and staff sales goals * Conducted research on identifying business and customer issues
  • Managed teller staff by training, created work schedules, setting and accomplishing short and long term sales goals.
  • Maintained a positive environment among team encouraging and rewarding team members on their efforts towards sales goals and performance.
  • Utilized both operating reports and P&L to maintain specific labor and sales goals on a daily basis.
  • Developed and promoted numerous associates during my tenure which entailed coaching, training & accountability toward our sales goals.

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8. Technical Support

high Demand
Here's how Technical Support is used in Service Manager jobs:
  • Coordinate routine maintenance and repairs on equipment, establish individual customer requirements and schedule technical support staff for effective manpower utilization.
  • Improved communication between business customers and AT&T technical support managers by implementing customer suggestions and having conference calls.
  • Advanced Services Supervisor Ensure customer quality by supervising a team of Customer Account Executives who provide technical support to customers.
  • Established and deployed standard operating procedures (SOP) for various technical support activities including technology equipment maintenance and disposal.
  • Provided technical support for service agreement customers by responding quickly and repairing electric and electronic typewriters in-house and on-site.
  • Administered training to all new employees, including communicating and demonstrating technical support procedures, policies and troubleshooting techniques.
  • Implemented standards and technical support systems to ensure efficient and timely processing within a customer friendly environment.
  • Supervised 24hr academic support help desk, offering advanced technical support of essential course management applications.
  • Created a cohesive Technical Support team that worked together and provided excellent customer support and satisfaction.
  • Provide technical support to costumer, and established direct communications with dealers and Sales representatives.
  • Guided 40-50 technicians and networking professionals in providing technical support to local/national clients.
  • Provided technical support for 25 top revenue-producing customers while managing care center environment.
  • Developed relationships with Engineers for specification assistance, project development and technical support.
  • Implemented and managed customer-service and technical support services for year-long 250th Anniversary Celebration.
  • Provided technical support to customers on operational and maintenance aspects of system equipment.
  • Provided proactive hands-on technical support to customers regarding their audio visual systems.
  • Moved to Technical Support Team upon successful completion of department integration.
  • Directed field service and technical support activities for medical device company.
  • Maintained communications with over 400 distributors to assure end-user technical support.
  • Provide operational and technical support of new and used customer equipment.

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9. Inventory Control

high Demand
Here's how Inventory Control is used in Service Manager jobs:
  • Developed contractor inventory control procedures that resulted in inventory accuracy levels at a 99+% rate within the contractor locations.
  • Organized complete inventory control systems and procedures for purchasing and inventory control to eradicate losses and minimize adjustments.
  • Monitor inventory control procedures ensuring appropriate parts inventory levels are maintained and oversee purchase order tracking system.
  • Contributed extensively to financial management, including P&L accountability, reporting and inventory control.
  • Performed inventory control functions up to and including proper receiving techniques, maintained appropriate levels.
  • Managed automotive shop and employees Maintained daily cash management Optimized inventory control Lead daily shop operations
  • Monitored productivity, sales, customer satisfaction, vehicle inventory control, technician reviews.
  • Exceeded company objectives with isolating expenses and increased revenues through lean inventory control.
  • Established inventory control procedures such as weekly business forecasts and cash flow projections.
  • Managed operations including forecasting, inventory control, purchasing, and quality assurance.
  • Developed an online Rental Inventory Control and Reservation system for internal purposes.
  • Inventory Control- Responsible for controlling and allocating a 20 million dollar operation.
  • Reduced and controlled expenses by careful ordering and using proper inventory controls.
  • Formed and maintained a just-in-time inventory control system to reduce operational expense.
  • Developed inventory control procedures that lowered overall costs and increased store profits.
  • Performed physical counts to maintain proper inventory control in computer system.
  • Maintained inventory control by forecasting customer needs based on historical data.
  • Managed and reconciled inventory control for merchandise within the service department.
  • Managed minimum and maximum of general parts and supply inventory control.
  • Create and maintain inventory control and pricing applications utilizing Microsoft office.

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10. Customer Complaints

high Demand
Here's how Customer Complaints is used in Service Manager jobs:
  • Analyzed and informed concerned personnel of production quality assurance and sales departments of status and disposition of customer complaints and claims.
  • Exhibit strong decision-making and problem-solving skills in resolving escalated customer complaints, delivering exceptional customer service and driving branch consumer sales.
  • Perform walk through inspections to guarantee client satisfaction and investigate customer complaints to ensure company compliance and report disciplinary action.
  • Worked effectively with multiple departments to investigate customer complaints and claims and provided feedback to drive modifications to company policy.
  • Resolved customer complaints by investigating problems; developed solutions; prepared reports and made recommendations to management.
  • Monitored and responded to customer complaints to ensure resolution of all issues for quality assurance and improvement.
  • Directed investigation of customer complaints regarding quality, tolerances, specifications and delivered condition of products.
  • Minimized customer complaints by effectively listening to problem and assume responsibility to follow through to resolution,
  • Investigate and resolve customer complaints and discrepancies and ensure effective resolution and complete satisfaction of customers.
  • Addressed ongoing customer complaints concerning billing and resolved complaints of service failures with designated departments.
  • Maintained good customer service by managing customer complaints immediately and complying with dealership policy.
  • Ensured minimum turnaround time for resolving customer complaints and maintaining high customer satisfaction levels.
  • Addressed driver concerns and investigated customer complaints in a professional and timely manner.
  • Utilized knowledge of the industry to effectively evaluate/resolve all customer complaints and/or problems.
  • Assisted District Sales Manager in ensuring all customer complaints were addressed and communicated.
  • Investigated customer complaints and provide proper resolution to satisfy customer and company.
  • Obtain vehicle information and accurately record customer complaints on a repair order.
  • Directed investigations into causes of customer complaints relating to flight service department.
  • Handled/resolved customer complaints; contacted pending cancellations in order to retain accounts.
  • Handled customer complaints/resolution, ordered/shipment of funds and delegated daily responsibilities.

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11. Service Calls

high Demand
Here's how Service Calls is used in Service Manager jobs:
  • Developed strict preventive maintenance policies resulting in lowering emergency service calls, increasing customer confidence, and providing increased technician visibility.
  • Traveled between additional DeLaval locations to resolve reoccurring/problematic service calls and helped offer expert knowledge to aspiring technicians.
  • Processed incoming service calls and scheduled service appointments Managed service calls and dispatch
  • Dispatched customer service calls to factory authorized Technicians/Service Companies.
  • Scheduled daily service calls and supervised service technicians.
  • Conduct periodic customer service calls for quality assurance.
  • Provided reporting for technical service calls and installations.
  • Evaluated warranty service calls and determined the validity of each claim to provide fair and appropriate warranty waivers on customer accounts.
  • Started a continuous training program that reduced the start up of new equipment and down time of equipment on service calls.
  • Maintained and repaired computers, monitors, terminals and printers for on-site contracts, customer service calls, and in-shop repairs.
  • Provided training to the production department to prevent service calls with a goal of improving quality and increasing customer service ratings.
  • Manage Service Department, take parts orders, Schedule service calls, fix equipment and help IT administrator occasionally with computer problems
  • Represented SC Fluids, Inc. on emergency field service calls and dealt with specific customer issues to meet their needs.
  • Schedule installations and service calls for the company, Keep inventory of systems and parts available and order as needed.
  • Entered all customer data from service calls, warranty and repair into computer database and scheduled any follow-up service calls.
  • Manage and schedule repair/service calls, dispatching technicians in a timely and cost effective manner during day to day operations.
  • Liaised between Spain base home office and US office; scheduled service engineers for corrective and preventive service calls.
  • Scheduled all work requests and service calls effectively to meet the customer's needs and the company's goals.
  • Tallied time sheets, ran work orders, ordered parts, dealt with incoming customers, and service calls.
  • Maintained customer satisfaction and relationships regarding warranty issues, maintenance & service calls and assisted with new sales account.

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12. Performance Reviews

high Demand
Here's how Performance Reviews is used in Service Manager jobs:
  • Provided coaching and development to supervisors and agents, including performance reviews, scheduled monitoring sessions, recognition and disciplinary feedback.
  • Developed Business plans and budgets, managed Human Resource activity including staffing, performance reviews, and salary administration.
  • Conducted performance reviews and developed individual training programs to aid each technician in strengthening mutually identified weak areas.
  • Recruited, interviewed and trained employees; conducted performance reviews; executed disciplinary actions and terminations when necessary.
  • Conducted financial performance reviews to identify problem areas, as well as recommended alternatives for various solutions.
  • Developed call center operational strategies by conducting needs assessments, performance reviews, capacity planning and training.
  • Conducted performance reviews, maintained oversight of benefits administration, and ensured compliance with staff salary policies.
  • Managed the overall operational activities within the shop and conducted periodic performance reviews on all subordinate associates.
  • Completed accurate weekly reports tracking retention, completed annual performance reviews, rewarding and disciplining employees.
  • Managed staff by initiating employee relation abilities towards individual performance reviews and providing feedback and criticism.
  • Act as office manager whenever necessary and prepared performance reviews for annual salary increases for secretaries.
  • Conducted recruiting, interviewed internal and external job candidates, and delivered employee performance reviews.
  • Prepare and deliver quarterly and semi-annual performance reviews, most importantly employee recognition and awards.
  • Conducted monthly performance reviews for technicians, including identification of goals and professional growth.
  • Administer performance reviews and provide promotion support toward employees' professional and career development.
  • Provided ongoing performance reviews, coaching and disciplinary actions to achieve continual improvement.
  • Performed quarterly and annual personnel performance reviews, and made recommendations for promotion.
  • Administered employee evaluations and performance reviews to maximize employee performance and job satisfaction.
  • Supervised maintenance staff and contractors and conducted performance reviews of workers and technicians.
  • Promoted within company several times as a result of consistent outstanding performance reviews.

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13. Preventative Maintenance

high Demand
Here's how Preventative Maintenance is used in Service Manager jobs:
  • Maximized reliability, safety, and availability of 900+ vehicle fleet by implementing, evaluating, and refining preventative maintenance programs.
  • Promoted again to Technician- responsible to answer incoming calls to service departments, repairing and performing preventative maintenance of agricultural equipment.
  • Directed the coordination of technical and administrative support activities including installation, repair, preventative maintenance, and engineering change upgrades.
  • Managed mechanical and technical aspect of customer coin reconciliation machinery by troubleshooting specific issues and providing regular preventative maintenance.
  • Developed metrics for tracking parts shipping costs, field service activity, preventative maintenance activity and customer escalations.
  • Provide preventative maintenance service, stationary engineer and boiler operators to properties managed by leading property management corporations.
  • Achieved process development, escalation and notification procedures, trouble resolution process, preventative maintenance process and compliance.
  • Keep accurate records regarding preventative maintenance, work orders, apartment refurbishing annual inspection, inventories and purchasing.
  • Performed diagnostic testing and recommended preventative maintenance processes to customers, as well as assisting with automotive repairs.
  • Consulted with customers to define/address preventative maintenance, service management, facility maintenance, and parts stocking issues.
  • Consulted customers about services needed, preventative maintenance recommendations and customer satisfaction of services that were performed.
  • Developed, maintained, implemented and monitored preventative maintenance programs to ensure facilities operated at optimal performance.
  • Performed services as requested by residents or preventative maintenance as required to keep equipment operating efficiently.
  • Coordinated engineering and operations in the design and completion of construction projects and preventative maintenance programs.
  • Established and maintained an effective preventative maintenance program for the continued operation of customer HVAC units.
  • Accomplished preventative maintenance on electrical and mechanical equipment to include adjustment, cleaning, and lubrication.
  • Scheduled and performed routine preventative maintenance in accordance with the company's preventative maintenance policy.
  • Coordinated with trusted and approved contractors on scheduling of monthly and weekly preventative maintenance tasks.
  • Developed policies and procedures regarding repair, preventative maintenance and safety precautions following OSHA guidelines.
  • Manage Customer Service Department, Service Dispatch Department, Residential and Commercial Preventative Maintenance Departments.

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14. Staff Members

high Demand
Here's how Staff Members is used in Service Manager jobs:
  • Supervised ten commodity managers and three transaction administrative staff members, delivering best practices, in effective internal policies and procedures.
  • Motivate and educate Donor Services staff members, including establishing and maintaining a positive team morale and fostering operational cooperation.
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules and government regulations.
  • Demonstrated in-depth knowledge concerning complex financial situations and successfully communicating information to staff members, students and parents.
  • Conducted analysis of supply capabilities and requirements and make appropriate recommendations to the Executive staff members.
  • Managed organizational restructuring including downsizing of HR team from eight to four staff members internationally.
  • Developed future organizational leaders, five staff members promoted through effective mentoring and coaching.
  • Established operational objectives and work plans and delegated assignments to subordinate staff members.
  • Reconciled multiple accounts and directed other staff members with loan reconciliation research.
  • Developed staff members to successfully manage individual offices in multiple locations.
  • Managed clinical department and coordinated activities for students and staff members.
  • Conducted interviews with staff members regarding patient safety related events.
  • Developed the operating procedure for several departments' staff members
  • Encourage professional growth and fostering cooperation among staff members.
  • Organized and delegated operational responsibilities to staff members
  • Hired, trained, and supervised 6 staff members; conducted regular performance evaluations; and administered disciplinary action as required.
  • Set key dates for the roll-out of new services and business packages and delegated staff members to work on these projects.
  • Increased sales and performance by implemented new service systems and standards Implemented training course for new hires and existing staff members.
  • Hired, fired, supervised and evaluated performance of ten professional and clerical staff members, who achieved their productivity goals.
  • Forged new customer relationships, identified new business opportunities, and trained staff members on the proper use of new systems.

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15. Osha

average Demand
Here's how Osha is used in Service Manager jobs:
  • Implemented safety, security and hygienic/sanitation programs assuring safe work practices, OSHA compliance and accident prevention.
  • Maintained required OSHA and Worker's Compensation safety and accident reports on engineering personnel and facilities.
  • Maintain an active participation in Safety Committee meetings, ensuring adherence to all applicable OSHA requirements
  • Monitored installation and troubleshooting process to ensure all OSHA and company operating standards were followed.
  • Responded to and documented environmental emergencies in compliance with federal regulations and OSHA requirements.
  • Performed supervisor safety visits to ensure OSHA compliance and standardized company procedures.
  • Enforced job site OSHA safety regulations and company safety regulations.
  • Monitored adherence to OSHA regulations and corporate/industry standards.
  • Operated a warehouse under OSHA safety requirements.
  • Inspect, repair, maintain and act as liaison to help customers maintain their equipment while following OSHA, ASME standards.
  • Assured proper handling of controlled packages, secured vehicles with Hazardous Material documents and conducted safety meetings as per OSHA regulations.
  • Oversee all safety matters, including audits, safety training, OSHA compliance, DOT regulations and drug and alcohol testing.
  • Ensured all service techs were OSHA/OPEC certified, adhered to all company/customer standard operating procedures, PPE, & HSE policies.
  • Revised the policy and procedure manual in accordance with recommendations from AAMI, OSHA, JCAHO, and other regulatory agencies.
  • Supervised employees and procedures to ensure the conservation of a safe and clean work environment, in accordance with OSHA regulations.
  • Serve as store representative on the district loss prevention committee and monitor all safety and OSHA related guidelines within the store.
  • Maintain accurate running logs of production and efficiency for technicians as well as all appropriate OSHA required logs and records.
  • Supervised, coordinated and prioritized daily schedules for 25 maintenance personnel, ensuring all safety and OSHA practices were followed.
  • Created OSHA compliance medical programs for lead, arsenic, and cadmium, and providing union avoidance training as required.
  • Conducted daily safety meetings with staff as well as daily dock walks to ensure safety of employees and OSHA compliance.

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16. Hvac

average Demand
Here's how Hvac is used in Service Manager jobs:
  • Calculated building HVAC requirements to ensure adequate capacity of system.
  • Service Managed commercial and industrial refrigeration and HVAC accounts.
  • Supervised technicians who repaired commercial & industrial HVAC equipment.
  • Installed residential HVAC systems according to safety requirements.
  • Managed day to day operation of commercial HVAC duct cleaning to include air handlers, surface cleaning and combustible dust remediation.
  • Work in the field with technicians (mentoring) servicing and installing HVACR equipment to include residential, commercial and industrial.
  • Evaluate and assess all incoming HVAC and temperature control service requests, determine priority of need, assign to service technician.
  • Performed diagnostic and service repairs on HVAC/R systems, used troubleshooting meters, gauges and schematics to perform these tasks.
  • Serve on Law Enforcement Academy advisory board, participate in several others (BIT, CIT, HVAC).
  • Air Condition Service Repairs, Heating Equipment Whole Sales and Manufactures, Boilers Cleaning and Repair, Commercial HVAC.
  • Design, configure and implementation of 200+ computer lab area to include layout, electrical, network and HVAC.
  • Spearheaded scheduling HVAC and sheet metal technicians and to ensure quick response of the repairs and maintenance of equipment.
  • Developed and executed layout and installation of HVAC equipment and fixtures based on job terms and city regulations.
  • Inspected all interior systems (lighting, security, HVAC, plumbing, aesthetic, etc.).
  • Provide HVAC sales, service and installations in the Atlanta metropolitan area to residential and light commercial customers.
  • Scheduled and managed installation of HVAC, plumbing, and electrical equipment on commercial and residential construction projects.
  • Major and minor plumbing repairs, Electrical, HVAC, Appliance certified, Sheetrock, and Siding installs/repairs.
  • Supplied management for routine and emergency HVAC, electrical and plumbing services within a 24/7 on call schedule.
  • Repaired or serviced heating, ventilating, and air conditioning (HVAC) systems to improve efficiency.
  • Diagnose problems and repairs, HVAC, Electrical, Plumbing, Carpentry, Drywall and Appliance repairs.

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17. Project Management

average Demand
Here's how Project Management is used in Service Manager jobs:
  • Project Management PowerPoint Communication Collaboration Research
  • Provided project management for key HRIS projects, as well as actively participated in project analysis activities and product vendor evaluations.
  • Reviewed and evaluated success of all aspects of technical project management to continually maintain customer expectations for multiple accounts simultaneously.
  • Lead quality improvement and project management efforts for the Department of Volunteer Services by stream-lining business practices and increasing transparency.
  • Lead US architect specializing in requirements definition, detailed functional design, project management and performance metrics definition and measurement.
  • Enhanced team base skill set to consulting in areas of availability, serviceability, project management, solutions implementation.
  • Key responsibilities also included project management and serving as a liaison between two separate offices servicing similar products.
  • Developed department reports, gap analyses, and project management documents to ensure successful completion of department projects.
  • Project management for multiple consecutive professional services clients ranging from small organizations to large federal government accounts.
  • Project management experience including multiple concurrent capital projects visible by potential and existing customers and executive staff.
  • Worked directly with Project Management to consolidate alarm monitoring functions from five separate monitoring centers into one.
  • Demonstrated highly effective project management skills employing teamwork, communication, logistical support and resource allocation.
  • Train and direct subordinates in event analysis, process engineering, process documentation, project management.
  • Utilized hands-on leadership to oversee project management, human resource development, and quality assurance.
  • Instituted Project Management Office, instituting best practice project management process, using PMI methodology.
  • Lead professional service team primarily responsible Project Management of multiple custom web development projects.
  • Introduced the concept of Agile project management to expedite iterative product development and delivery.
  • Provided project management oversight and supporting the re-enrollment roll-out project for NJ Medicaid providers.
  • Administer operational budget, resource management, project management, and disaster recovery activities.
  • Ensured customer satisfaction while providing fiscal and project management for all technical services offered.

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18. Company Policies

average Demand
Here's how Company Policies is used in Service Manager jobs:
  • Supervised all restaurant operations in absence of general and assistant general manager including staff training in all company policies and procedures.
  • Collaborated on recruitment efforts, interviewed and hired qualified candidates, and trained current staff on company policies and operational procedures.
  • Educated station staff, including other management employees, and ensured compliance with all company policies/procedures and applicable governmental regulations.
  • Facilitated quarterly and monthly unit meetings addressing new company policies and guidelines, development, unit concerns and general training.
  • Recruit and train administrative and technical staff, oversee operations and compliance with company policies, customer satisfaction and profitability.
  • Designed programs and set goals, communicate company policies and procedures and incorporate changes or modifications for performance improvement.
  • Collaborate with various development teams for revising company policies, standards, and procedures for maintaining a professional environment.
  • Developed and implemented a new employee manual which included orientation, safety, company policies and procedure information.
  • Developed and implemented programs to ensure a positive employee relations climate consistent with company policies and culture.
  • Guaranteed all organizations utilized best practices and are in compliance with company policies and regulations.
  • Manage customer service area by overseeing customer interactions with technicians, and maintaining company policies.
  • Performed all supervisory responsibilities in accordance with company policies, procedures, and regulatory guidelines.
  • Managed personnel actions to include hiring and staff on-boarding procedures per established company policies.
  • Followed company policies to effectively control cash receipts, credit card settlements and daily deposits
  • Implemented company policies and procedures and OSHA safety requirements, including monthly safety meetings.
  • Followed company policies and procedures and is able to effectively communicate them to subordinate.
  • Developed and implemented Team San Jose's Destination Management Company policies and procedures.
  • Carry out supervisory responsibilities in accordance with the company policies and applicable laws.
  • Supervised a 2-person maintenance staff and ensured adherence to company policies and procedures.
  • Developed and implemented company policies and developed operating procedures to facilitate site operations.

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19. Repair Orders

average Demand
Here's how Repair Orders is used in Service Manager jobs:
  • Ascertained repairs and services required; obtaining approval documentation; entered repair orders into service database system.
  • Review repair orders with mechanics to ensure work is satisfactorily completed before releasing vehicle to customer.
  • Submit warranty repair orders and failure analysis on centrifugal and positive displacement equipment.
  • Prepared and organized documentation, monitored repair orders for accuracy and completeness.
  • Audit repair orders for accuracy and documentation to ensure payment upon submission.
  • Ensured all repair orders were properly dispatched allowing department to run efficiently.
  • Greeted customers, produced initial repair orders, finalized daily deposits.
  • Dispatched repair orders to automotive technicians and communicated with customers.
  • Closed repair orders after completing repairs and contacted customer.
  • Maintained inventory of replacement parts and prepared repair orders.
  • Created estimates repair orders and recommended needed services.
  • Prepared repair orders and negotiated pricing.
  • Dispatched service/repair orders to technicians.
  • Welcomed customers, spoke with customers regarding their service needs, and wrote repair orders, Managed and Monitored Work Flow
  • Dispatch work tickets, write repair orders, book warranty tickets for Mercedes, Mazda, and L/m car lines.
  • Prepared repair orders (RO) by documenting symptoms and possible causes, as well as repairs and services required.
  • Write and close out repair orders in computer system, communicate necessary repairs and dispatching work to technicians and staff.
  • Prepared repair orders by describing symptoms, problems, and causes discovered, as well as services required and recommended.
  • Team of 12 mechanics was led by myself and managed along with parts, repair orders and performance of employees.
  • Dispatched these repair orders and delivery details to techs and detail lead and advised completed vehicles to sales department.

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20. Customer Base

average Demand
Here's how Customer Base is used in Service Manager jobs:
  • Managed various units with responsibilities spanning currency and check operations for a customer base extending throughout Colorado, Nebraska and Wyoming.
  • Spearheaded cross-functional initiative to achieve growth of existing customer base and reducing lost business, through increased customer satisfaction.
  • Performed operational and comfort assessments and provided solutions to increase efficiency and comfort to the customer base.
  • Developed relationships with customer base to ensure high satisfaction levels and increased sales through referrals.
  • Supervised 29 technicians and support personnel with accountability for delivering exceptional service to customer base.
  • Worked directly with customer base along with equipment manufacturers and field service representatives.
  • Provided systems management and support for external customer base of approximately 3,000 merchants.
  • Improved service revenue and increased number of installations/removals by developing strong customer base.
  • Coordinated on-site technical activities for the Central and Eastern Pennsylvania customer base.
  • Developed professional productive relationships with customer base increasing repetitive contract sales.
  • Developed and maintained a customer base though honesty and customer satisfaction.
  • Increased customer base and improved customer retention minimizing lost souls.
  • Developed new customer base utilizing different industry related data bases.
  • Develop marketing programs, customer base and customer relations procedures.
  • Traveled extensively overseas, to support overseas customer base.
  • Contributed to profitability by growing and maintaining customer base.
  • Developed and maintained customer base for contract business.
  • Established a trusting customer base while protecting company assets
  • Increased customer base with specific target advertising.
  • Authored professional monthly correspondence to customer base.

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21. Direct Reports

average Demand
Here's how Direct Reports is used in Service Manager jobs:
  • Managed a team of 10 direct reports, evaluated performance and provided feedback to ensure company profitability and individual success.
  • Managed project team of indirect reports and ensured systems and processes are validated across all established Key Performance Indicators.
  • Managed direct reports and sub-contractors for industrial equipment installations and operations for systems integrator of material handling equipment.
  • Provided direct reports with clearly defined expectations, assigning work appropriately and assuring progress towards goals/objectives was made.
  • Oversee the day-to-day operations of approximately 17 direct reports whose primary task is performing satellite system installations.
  • Function as liaison between operations and direct reports addressing and resolving any concerns while maintaining customer satisfaction.
  • Conducted bi-weekly meetings with direct reports to maintain open communications between internal teams and direct reports.
  • Coached and developed direct reports to consistently exceed continually increasing productivity and accuracy expectations.
  • Develop interpersonal skills through managing 15-20 direct reports and interacting with senior management.
  • Managed and trained direct reports on accounting/analyst functions as well as professional development.
  • Help direct reports troubleshoot customer-developed trading strategies and functional API issues.
  • Performed financial planning, analyzed service reports and developed direct reports.
  • Motivated direct reports while maintaining two-way communication for effective relationships.
  • Provided communication, feedback and performance appraisals to direct reports.
  • Provide communication and feedback to upper management and direct reports.
  • Prepared and processed annual performance appraisals of direct reports.
  • Administer performance management and training programs for direct reports.
  • Maintained a high level of satisfaction at six customer sites with over 135 systems installed by effectively leading 22 direct reports.
  • Led 18-person team (5 onshore, 13 offshore): 4 Manager-level direct reports, performance testers and performance engineers.
  • Managed up to 12 direct reports, $1M budget, 12 software platforms servicing server, network and application teams.

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22. Service Advisors

average Demand
Here's how Service Advisors is used in Service Manager jobs:
  • Write up and correct warranties and communicate with technical service advisors and factory representatives for warranty coverage and policy adjustment.
  • Manage Service Department while supervising Service Advisors, addressing client issues and ensuring customer satisfaction during evening shift.
  • Managed technicians, service advisors, porters and receptionist/ appointment coordinator while covering second facility as needed.
  • Instituted incentive-laden compensation packages for technicians and service advisors to drive maximum efficiency and enhance sales levels.
  • Trained and managed 8 technicians and 3 service advisors and achieved significant improvements in their productivity.
  • Monitored and maximized daily operation of sales and productivity of service advisors and technicians.
  • Controlled and effectively managed a lateral support system for technicians and service advisors.
  • Hired and maintained training of technicians and service advisors according to factory requirements.
  • Perform annual evaluations for Service technicians, Warranty administrator, and Service advisors.
  • Provide administrative support to General Manager and supervised Service Advisors and Technicians.
  • Monitored customer pay repair orders and reviewed work performance of service advisors.
  • Handled and addressed customer complaints for any unresolved problems from service advisors.
  • Assisted service advisors with dispute resolution and customer relations.
  • Supervised service advisors, warranty claims personnel and technicians.
  • Scheduled professional training for technicians and service advisors.
  • Service advisors and parts personnel, discipline/hire/terminate as required
  • Motivated service advisors to achieve maximum sales potential.
  • Trained and supervised service advisors and technicians.
  • Track service Advisors productivity daily.
  • Supervised 12 technicians and 4 service advisors, day to day operations of service department and reported to Director of Operations.

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23. Phone Calls

average Demand
Here's how Phone Calls is used in Service Manager jobs:
  • Prospected new customers and maintained current customer relations through customer visits, email communications and telephone calls.
  • Discussed improvement needed with representatives and monitored phone calls for quality assurance.
  • Handled technical/customer support phone calls.
  • Attended to all phone calls; developed customer invoices; ordered parts; and carried out all facets of mechanic functions.
  • Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road.
  • Managed all aspects of shipping and receiving, insurance verification, record retention and customer service incoming and outgoing phone calls.
  • Assisted customers with service complaints, scheduling appointments, answering service phone calls, evaluating service issues, and placing orders.
  • Received service related phone calls from clients and superintendents and prepared work orders for all service work performed at the Company.
  • Place phone calls for parts to be returned for repair to get RMA and then pack item and fill proper paperwork.
  • Consulted automotive maintenance information with customers in person as well as phone calls in a manner allowing for repeat business.
  • Supervised up to 7 shop technicians while taking in all customer repair jobs, answering all phone calls for shop.
  • Make phone calls to book, follow up, no show and up sell work to customers for their cars.
  • Assisted customers by answering phone calls, giving price quotes, counter sales, scheduling appointments, and resolving complaints.
  • Provided exceptional customer service to Season Ticket accounts by responding to email requests and phone calls within a timely manner.
  • Trained and managed 3 people for shipping and handling and answering phone calls and achieved significant improvements in their productivity.
  • Provided coaching and feedback on a weekly basis by monitoring phone calls; provided additional service for complex issues and.
  • Typed letters, memos and official correspondences and took authorized signatures for authentication, discerned administrators phone calls and mail.
  • Perform office admin tasks such as attending phone calls, sending emails, and writing memos and letters when needed.
  • Maintained an ever-increasing client base through personal contacts, telephone calls, breakfast briefings, luncheons and site inspections.
  • Market staffing services to new and existing clients through phone calls, client visits, and various marketing tools.

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24. HR

average Demand
Here's how HR is used in Service Manager jobs:
  • Fulfilled key management position, strategically maintaining efficiency throughout warranty claims processing, task delegation and adherence to state/federal regulations.
  • Communicated and implemented company objectives to support brand consistency through exceptional customer service including Sales, Checkout and Fitting Rooms.
  • Recognized by Sonic Automotive Corporate for raising profitability through increased hours per RO and an increased effective labor rate.
  • Encourage new ideas throughout our operations center, actively support teamwork and strong positive relationships between management and subordinates.
  • Motivate Team Members through StageCoaching and encouraging positive task performance to further their development which aides in employee moral/retention.
  • Staff management and support personnel professional development through health and safety training, apprenticeship training and operations training.
  • Provided student centered advising and coaching through course selection and online registration during open registration periods.
  • Report monthly/quarterly/semi-annually/annually on the growth of personnel for the Gaming Division by utilizing HRIS reports.
  • Delivered constant system improvements through consistent communication with client and performing comprehensive needs assessment.
  • Managed three departments including Technical Service and Installation, Project Management and Software Development.
  • Improved customer relationships through efficient and satisfactory scheduling of warranty service and window installation.
  • Improved customer satisfaction and employee competencies through the implementation of employee development training programs.
  • Reduced temporary and contingency agency spending through aggressive price negotiation and in-house recruitment.
  • Handled all customer issues personally either through telephone conversations or hand written apologies.
  • Collaborated extensively with Parts Manager to maintain utmost efficiency throughout multiple departments.
  • Delivered results with integrity by enforcing proper company procedures throughout the operation.
  • Developed and set service expectations with internal departments through service level agreements.
  • Provided client relations and increased sales through exceptional customer service.
  • Decreased customer wait time through organized scheduling and time management.
  • Advanced through positions of increasing responsibility to current management role.

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25. Service Staff

average Demand
Here's how Service Staff is used in Service Manager jobs:
  • Conduct weekly one-on-one meetings with all service staff to promote balanced performance and career development Retain Customer Relations while implementing service/sales.
  • Managed all front-of-the-house operations; interviewed and hired service staff; conducted employee orientation, performance evaluations and progressive discipline.
  • Reduced Customer Service staff headcount by 8 employees without interrupting business or negatively impacting customers.
  • Manage food service staff including performance of all disciplinary actions and annual performance evaluations.
  • Hired, trained and retained quality service staff, thereby increasing overall operational productivity.
  • Work diligently on motivating Employee Partners and maintained accountability of a diversified service staff.
  • Trained new service staff to completely focus on delivering a quality customer experience.
  • Hired/terminated service staff as needed to insure positive and productive work atmosphere.
  • Performed evaluation of service staff performance and make recommendations to owner.
  • Reorganized service staff and implemented new procedures.
  • Conducted yearly performance evaluations for service staff.
  • Supervised account management and service staff.
  • Provide technical assistance for installation/service staff.
  • Analyze customer claims and recommended resolutions to be carried out by customer service staff and successfully handled all public relations issues.
  • Coordinated service staff to ensure market-ready turns of vacant apartment units to specifications as quickly as possible to meet leasing demand.
  • Conducted yearly performance appraisals of all Parts Department personnel as well as the Service staff (total: 17 personnel).
  • Evaluate and validate service staff to ensure maximum coverage, effective, productive use of time and resources for all employees.
  • Ensured the service staff was equipped with the appropriate knowledge and tools to perform their work efficiently, effectively and safely.
  • Led Family Service staff team to achieve the goal of improving life chances and outcomes for vulnerable children and their families.
  • Interviewed, selected, trained, supervised counseled and disciplined room service staff for the efficient operation of the outlet.

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26. New Accounts

average Demand
Here's how New Accounts is used in Service Manager jobs:
  • Established and maintained a national regional client base and executed relationship management involving existing and new accounts.
  • Established and maintained new accounts through effectively communicating with clients gaining company loyalty and return business.
  • Supervised and coordinated installation of new accounts resulting in 100% customer satisfaction.
  • Maintained account responsibility for large national direct customers and worked on new accounts.
  • Assisted National/Major Account Representatives in selling and installation of new accounts.
  • Open new accounts process customer transactions accurately and efficiently
  • Contacted prospect customers and developed new accounts.
  • Generated leads and consistently secured new accounts.
  • Lead the implementation and the transformation of new accounts towards Schneider Logistics payment services system and toward other web base applications.
  • Maintained and increased sales volumes in established and new accounts - (Substantial growth in each in all 5 months).
  • Optimized existing and new accounts inventory through SKU optimization to grow and develop new and existing trademark products within each account.
  • Managed maintenance of accounts receivable including collections, charge backs, credit limits, new accounts and month end reporting.
  • Review's new accounts, deposits, wires, to eliminate losses while following proper and procedures and using resources.
  • Coordinate with production, sales, and service team to schedule new installs of Aquariums and Aviaries in new accounts.
  • Started out at a teller position, promoted to cash vault manager/new accounts then promoted to Merchant Services Manager.
  • Manage Accounts::Responsibilities include setting personal and team expectations for new accounts as well as maintaining existing accounts.
  • Acted as final point of contact for teller line escalations while maintaining strong customer relations and building new accounts.
  • Scheduled off sites to recruit new customers by opening various new accounts, ranging from checking accounts to IRAs.
  • Created a new accounts receivable tracking system to better ensure all invoices were paid, pursued or written off.
  • ACCOUNT EXECUTIVE Responsible for sales and service of new accounts in North Carolina, South Carolina, and Georgia.

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27. Troubleshoot

average Demand
Here's how Troubleshoot is used in Service Manager jobs:
  • Network Field Services Manager responsible for managing server environment, troubleshooting production issues, improving infrastructure, and directing multiple projects.
  • Installed and maintained residential and commercial equipment - included troubleshooting, diagnosing, and problem solving equipment malfunctions.
  • Performed hands-on analyses directed at claims resolution, problem-solving, root cause analysis and troubleshooting.
  • Attended both Global Finishing Solutions and Siemens Building Technologies troubleshooting/service/commissioning schools for commercial air handlers.
  • Provide technical direction and leadership for customer site installation, troubleshooting and system correction.
  • Led Field Service Engineers in unusual troubleshooting activities (specifically related to proprietary robotics)
  • Performed training sessions on network basics, microcomputer troubleshooting and various software packages.
  • Performed LAN/WAN troubleshooting in mixed network environments utilizing network sniffer and snoop software.
  • Developed policies and procedures for data center personnel in troubleshooting methodology of systems.
  • Developed operating procedures including step-by-step instructions of equipment operation and troubleshooting procedures.
  • Trained and assisted technical support staff in product specifications and troubleshooting methods.
  • Provided remote installation and troubleshooting support for the BlackBerry Enterprise Service product.
  • Coached and developed technicians enhancing their troubleshooting and customer service skills.
  • Offered effective troubleshooting for technicians to facilitate completion of repair orders.
  • Managed 2 technicians troubleshooting electrical, mechanical, and safety failures.
  • Flashed software, utilizing computer applications and diagnostics tools for troubleshooting.
  • Assist customers via telephone for routine service or emergency troubleshooting inquiries.
  • Develop and implement quality controls for in-store diagnostic and troubleshooting procedures.
  • Perform on-site and Phone troubleshooting support for emergency and non-emergency problems.
  • Developed troubleshooting and testing documentation for use by field service personnel.

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28. Service Operations

average Demand
Here's how Service Operations is used in Service Manager jobs:
  • Directed general bar and service operations monitoring food and service quality while ensuring a positive dining experience for every guest.
  • Obtained a comprehensive overview of both administrative and customer service operations through hands on experience overseeing the service department.
  • Directed service operations including technical and customer issues, training, hiring of division personnel and profitability of department.
  • Monitored profit and loss statements of service center operations by reviewing and analyzing service operations and related accounting data.
  • Managed the national field service operations and delivered maximum service revenue generation while maintaining high marks for customer satisfaction.
  • Managed manufacturing and service operations ensuring adherence to production schedules and a consistent, quality finished product is attained.
  • Scheduled service operations in a team environment which included coordination with Parts, Technical Support and Business organizations.
  • Directed construction, landscaping and tree service operations including all project management, budgeting and inventory control functions.
  • Manage remote field service organization in support of service operations and service sales support for semi-conductor manufacturing process.
  • Manage daily operations for resident services including food service operations, social service support services and community relations.
  • Manage and direct daily service operations in accordance with established operating methods, procedures and state/federal regulations.
  • Manage service operations for manufacturing company specializing in computer operated saws and robotic truss assembly systems.
  • Maintained and managed service operations during a period of administrative restructuring brought on by manufacture audits.
  • Managed overall daily service operations of seven field engineers servicing clinical instrumentation, covering 17 states.
  • Managed daily service operations; estimating/bid preparation, installation; sales, service & quality control
  • Directed day to day service operations providing support to the general manager and automotive technicians.
  • Direct service operations, supervise technicians and inspect completed work.-Provide customer service and settle customer complaints
  • Maintained all necessary equipment and service operations Accomplishments I managed my department very well.
  • Promoted to manage service operations and streamline processes to grow business and ensure profitability.
  • Managed all aspects of field service operations supporting a specialized commercial coffee vending service.

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29. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Service Manager jobs:
  • Provide updates/information on institutional policies/procedures/deadlines and ensure compliance.
  • Performed sample audits of documentation and billing requirements to ensure compliance; worked with Programs to drive continuous improvements in documentation.
  • Directed and monitor operations to ensure compliance with company and manufacturer standards for a repair facility servicing over 750 vehicles monthly.
  • Worked with various international regulatory agencies to expedite approval of valuation studies and to ensure compliance with local country standards.
  • Participated on Safety committee to ensure compliance with safety and environmental regulation to reduce service department work time production losses.
  • Developed and ensure compliance with operational standards, ensuring consistent service delivery to a large customer demographic.
  • Discussed with supervisory staff methods of assembling and repairing lawnmowers to ensure compliance with prescribed procedures.
  • Assisted in preparing bid specifications for new equipment; inspected equipment to ensure compliance with specification.
  • Manage materials testing services during construction activities to ensure compliance with project plans and specifications.
  • Interpreted and contractual information for management ensure compliance with complex calculation for vendor reporting.
  • Monitored department metrics and staff productivity to ensure compliance with all state mandated requirements.
  • Conducted daily random quality assurance visits to ensure compliance to quality and performance standards.
  • Developed processes to improve productivity and ensure compliance adherence with investor and government agencies.
  • Facilitated weekly safety meetings to ensure compliance with all regulatory and corporate policies/procedures.
  • Monitor service areas to ensure compliance with all federal and state regulatory requirements.
  • Monitor import and export processes to ensure compliance with regulatory and legal requirements.
  • Ensured cost-effectiveness of plans and partnered with internal/external legal team to ensure compliance.
  • Conducted weekly meetings to evaluate safety procedures and ensure compliance with existing procedures.
  • Prime source verify all medical professional credentials to ensure compliance in state regulations
  • Performed internal audits to ensure compliance with government regulations and internal policies.

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30. Internet

low Demand
Here's how Internet is used in Service Manager jobs:
  • Managed trade requirements for show management which included power, Internet, communication and additional utility needs within the facility.
  • Determined, produced and delivered work orders for Show Management requirements of electrical, plumbing, telecommunication and Internet services.
  • Fueled sales, reduced operating costs, and increased customer satisfaction by planning and executing Internet marketing strategy for company.
  • Direct team performance during installation and configuration of VoIP, Internet, and satellite communications services for residential customers.
  • Resolved lack of efficiency in completing service requests and information gathering through development of Internet based applications.
  • Supervised Internet Applications Frameworks team comprised of technical leaders and senior managers operating across multiple locations nationwide.
  • Developed my own internet-based business, marketing and distributing outdoors equipment to domestic and international customers.
  • Contacted local businesses within geographic territory to promote interest in our internet and web hosting services.
  • Administered Internet and SharePoint intranet sites and oversaw the development and deployment of custom web applications.
  • Managed Wireless Internet Connectivity for Show Management and Exhibitors at the Dallas Convention Center.
  • Reviewed and revised Internet business plan performed comprehensive audit of projected revenues and expenses.
  • Managed day-to-day Sales and Customer Service operations for start-up local wireless internet service provider.
  • Implemented database management, Internet advertising campaigns, email and digital marketing campaigns.
  • Directed customer call center which also provided internet based support for consumers worldwide.
  • Coordinated online ticketing programs including the internet-based tool for premium and group customers.
  • Managed successful deployment of SiteCore WCMS as enterprise solution for Internet content maintenance.
  • Assisted with internet partner notification program initiated by the City of Chicago.
  • Oversee the production of on-air promos, Internet sites/banners/contests/promotions for mobile/Broadband/VOD initiatives.
  • Managed a territory of automobile inspections from terminated leases and internet purchases.
  • Implemented hospital affiliate Internet information exchange and a voice recognition system.

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31. Training Programs

low Demand
Here's how Training Programs is used in Service Manager jobs:
  • Develop department policy and implement training programs in engineering, operations, and sales, ensuring best practices and increased profitability.
  • Promote and participate in Company-sponsored training programs and ensure subordinate associates participate in all training classes within required time frame.
  • Focused on improving customer satisfaction by initiating training programs in the areas of customer service delivery and third party reimbursement.
  • Facilitated and managed two different hospitality and customer service training programs including the development of one of the programs.
  • Implemented ongoing training programs to instruct new-hires and managers in efficient back-of-house operations that are aligned with corporate policies/procedures.
  • Developed multiple training programs to cover a variety of pest management techniques for continuous training and technical development.
  • Formed key relationships with automotive dealerships to acquire information on new vehicles; completed several training programs.
  • Train users in existing systems, ensuring proficiency and organizing training programs to introduce new enhancements.
  • Implemented regularly scheduled training programs, evaluated staff performance, and provided feedback to increase productivity.
  • Improved adherence to Code of Federal Regulations by improving Standard Operating Procedures and Training programs.
  • Developed management training programs as well as mentored inexperienced team members and college interns.
  • Managed testing environments to successfully launch training programs for engineers to use at customer locations
  • Maintained knowledge on all new technical information and participated in various training programs.
  • Conducted skills-gap analysis to determine value-added training programs and training plan of action.
  • Prepared reports on training programs and recommended modifications based on the feedback received.
  • Established training procedures and conducted regular training programs for staff and Production Supervisors.
  • Maintained competence of staff by customer feedback and establishing extended training programs.
  • Established standards and training programs for personnel performance to exceed resident expectations.
  • Designed and implemented numerous training programs to improve customer service and retention.
  • Executed training programs for associates of wireless products and customer support departments.

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32. Service Personnel

low Demand
Here's how Service Personnel is used in Service Manager jobs:
  • Provide repair estimates for external customers and internal sales department and provide technical assistance for service personnel and wholesale dealers.
  • Provided support to field service personnel regarding customer satisfaction, equipment inventory, workload scheduling and patient safety.
  • Analyzed, evaluated and implemented reorganization of the service department including training and motivation of service personnel.
  • Recommended programs to, assisted and/or instructed other Customer Service personnel to increase technical ability and proficiency.
  • Service representative duties included servicing customers as route representative during vacations and absences of regular service personnel.
  • Interview candidates for Service Technician Positions, make hiring and other recommendations regarding site service personnel.
  • Strengthened the dealership reputation by improved customer satisfaction through follow up and increased service personnel training.
  • Streamlined and retrained service personnel on service processes resulting in dramatic increase of customer satisfaction.
  • Trained and managed all sales and service personnel and achieved significant improvements in their productivity.
  • Managed and directed all service personnel and service activity within the service territory throughout California.
  • Delivered installation and service seminars to audiences comprised of contractors, installers and service personnel.
  • Designed bonus payment program for service personnel, increased positive attitudes within department.
  • Managed DOT compliance of all service personnel including weekly reporting and annual certification.
  • Managed all service functions and provided primary phone support to customers and service personnel
  • Provide Field technical assistance to service personnel and customers when deemed necessary.
  • Provide repair estimates for customers and provide technical assistance for service personnel.
  • Assisted in the disciplinary or promotional recommendations required for all service personnel.
  • Coached and mentored service personnel in areas of technical and professional development.
  • Prepared performance appraisals and recommended salary increases for all route service personnel.
  • Trained, motivated and maintained productive, quality oriented service personnel.

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33. Service Goals

low Demand
Here's how Service Goals is used in Service Manager jobs:
  • Established and surpassed sales/referral and service goals * Responsible for all service aspects including regulatory compliance and adherence to operational guidelines.
  • Provide communication and feedback to direct reports and upper management regarding training, safety, retention, and productivity/service goals.
  • Supervised and directed Employer Relations Representatives, mentoring for performance and identifying quantifiable sales and service goals.
  • Communicated warehouse procedures with 'hands-on' training ensuring proper handling of packages and productivity/service goals were met.
  • Executed decisive actions to balance between company customer service goals and cost efficient vehicle reconditioning and repair.
  • Communicated daily productivity and service goals.
  • Manage sales and service activities while driving results; achieved branch annual sales and customer retention/service goals in 2014 and 2015.
  • Partner with Store Manager to ensure sales and service goals are met on daily, weekly, monthly and quarterly basis.
  • Audit and analyze employee calls for improvement in quality and quantity of handling calls to meeting productivity and customer service goals.
  • Manage and coach teller team on a daily basis to ensure all customer sales and customer service goals are met.
  • Embody sales culture to exceed quarterly sales and service goals through proactive calling, appointment setting, and stage coaching/directing.
  • Maintained staff scheduling to maximize resources and achieve service and sales goals to ensure employees hit their quarterly sales/service goals.
  • Coach each team member to achieve his/her potential; inspire the team to reach aggressive sales and customer service goals.
  • Assume responsibility for training (primary trainer for new drivers), safety, retention and meeting productivity/service goals.
  • Excelled at sales referrals and service goals, receiving quarterly bonuses for sales while still maintaining excellent customer service.
  • Assigned service goals of, sales, customer service ratings, merchandise costs, credits, and route volume.
  • Establish sales referral and service goals; create, train and coach a successful service and referral team.
  • Lead a team of employees to ensure all sales, budget, and customer service goals are achieved.
  • Tasked to manage store sales, customer service goals, and location overhead to stay within monthly budget.
  • Create operational plan to ensure that banking regulations, customer service goals, and sales goals were complete.

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34. Data Entry

low Demand
Here's how Data Entry is used in Service Manager jobs:
  • Solved problems/issues with constituents by developing policy and procedures to improve data entry.
  • Instructed and advised data entry Programmers on the necessary software installations.
  • Specialized in organizing and correcting accounting data and data entry procedures.
  • Assisted Warranty Administrator with organization of paperwork and data entry.
  • Improved data accuracy and integrity by standardizing data entry procedures.
  • Detailed data entry involving customer and operations information.
  • Performed data entry into Development Tracking system.
  • Maintained inventory of parts including data entry.
  • Reduced data entry errors throughout entire department.
  • Performed Data Entry while maintaining accuracy.
  • Supervised and assisted with the Treasurer's setup, security and the data entry of the Vendor participant database banking maintenance.
  • Played key role in improving efficiency and accuracy by assisting in effort to migrate from Access to CRM data entry system.
  • Developed training manuals, conducted agency training sessions for online data entry, EFT participant maintenance and state tax payments.
  • Implemented policies regarding cancellations, refunds, data entry procedures, in-store customer pickup policies, and customer special orders.
  • Supervised over 45 people to include contract drivers, temporary drivers, quality assurance department, and data entry clerks.
  • Warehouse Manager - Receive and manage inventory, process tire orders, order requests, data entry, inventory lead.
  • Collaborated with the New York Times and Boston Globe to outsource the circulation data entry and call center departments.
  • Maintained schedule for service and excavation Accounts payable and accounts receivable Payroll for 30+ employees Switch board operator Data entry
  • Managed a conversion from one software platform to another that required hiring a temporary staff for manual data entry.
  • Provide branch support by processing OFAC and credit reports for dealer set up and data entry of approved dealers.

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35. Inventory Management

low Demand
Here's how Inventory Management is used in Service Manager jobs:
  • Performed company bookkeeping and inventory management
  • Increased department efficiency and lowered costs by re-engineering work processes and improving inventory management of IT equipment and on hand consumables.
  • Key areas of responsibility include sanitation, quality control, safety, equipment maintenance, ordering supplies/linens, and inventory management.
  • Maintain parts inventory including data entry, inventory, reordering, inventory space cleaning and organization, dead inventory management.
  • Established strategic plans of overhead costs reductions and inventory management plans which effectively eliminated wasteful spending and increased annual sales.
  • Direct and coordinate inventory management; forecasting and replenishment programs based upon actual need or to maintain established min/max levels.
  • Championed the implementation of Fishbowl application software, an innovative inventory management program designed increase efficiency and reduce costs.
  • Inventory management; identified issues and opportunities, developed and implemented cross departmental procedures to reduce inventory carrying costs.
  • Participated in budget preparation and forecasting revenue and expenses, staffing levels, asset requirements and inventory management.
  • Located and ordered various parts for customers, ensured timely delivery and inventory management to multiple parts.
  • Collaborated daily within the office/region for resource balancing to determine staffing needs as well as inventory management.
  • Manage logistical planning of delivery schedule, coordinating trucks, personnel, delivery territories/sequencing and inventory management.
  • Create and review procedures for distribution and inventory management to maximize customer satisfaction and minimize cost.
  • Inventory Management: Accomplished highest inventory accuracy maintaining and creating a proper inventory and par levels.
  • Established division policies regarding forecasting, capacity planning, shop floor execution, and inventory management.
  • Position centered around customer experience, crew development, cash deposits, and inventory management.
  • Expanded inventory usage by implementing an enterprise wide inventory management system called WASP asset management.
  • Developed and maintained an inventory management system utilizing MAPICS SyteLine ERP software for manufacturing industries.
  • Managed over $80 million in live events ticketing inventory utilizing proprietary inventory management software.
  • Directed a cross-functional team for ERP system implementation, engineer scheduling and inventory management.

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36. Customer Retention

low Demand
Here's how Customer Retention is used in Service Manager jobs:
  • Conceptualized, developed and directed marketing strategies centered on customer retention, email marketing, on-site partnerships, and promotions.
  • Provide effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.
  • Assisted with supervision of merchandising and store cleanliness and resolved customer complaints in a manner which ensured customer retention.
  • Conducted pricing and contract reviews while focusing on revenue and customer retention through effective account analysis and negotiation.
  • Improved customer satisfaction by quickly diagnosing and repairing technical problems, which ultimately led to increased customer retention.
  • Specialized in quality control with emphasis on customer retention and satisfaction with constant technical training and development.
  • Implemented new processes and procedures to streamline production environment, enhance customer satisfaction and customer retention.
  • Resolved all customer related questions and concerns resulting in increased customer retention and exceptional CSI scores.
  • Directed numerous projects involving intense coordination and extensive resource requirements leading to customer retention and satisfaction.
  • Collaborated with management on site improvement plans and analyzed customer retention focused on reducing purchase cancellations.
  • Managed customer relationships by conducting field visits and phone surveys which resulted in higher customer retention.
  • Established and maintained excellent customer relations, secured new customers, and improved customer retention.
  • Chaired Customer Focus Committee recommending product changes and service offerings remaining competitive and increasing customer retention
  • Collaborate with regional and district corporate managers on ways to improve customer retention and profitability.
  • Led and modeled quality service at every customer interaction gaining an increase in customer retention.
  • Model and facilitate positive customer experiences for tellers and other staff to improve customer retention.
  • Operated all aspects of service in board operation increasing student satisfaction and customer retention.
  • Developed marketing strategies to increase service drive traffic and enhance retail customer retention.
  • Contacted customers to ensure services meet service contract requirements and ensure customer retention.
  • Lead and organized facility, checked quality of service and managed customer retention.

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37. Parts Inventory

low Demand
Here's how Parts Inventory is used in Service Manager jobs:
  • Maintained equipment and spare parts inventory* Trained technicians on maintenance procedures, shop practices and customer relations
  • Developed and launched a logistic spare parts inventory warehouse system in a strategic location.
  • Supervised parts inventory and assisted in maintaining stock inventory levels to minimize outside purchases.
  • Established maintained and promoted parts inventory for repairs, customer orders and retail merchandising.
  • Maintain parts inventory, including computerized ordering of parts and interaction with vendors.
  • Executed effective parts inventory control resulting in improved efficiency and cost containment.
  • Evaluate performance/productivity of shop personnel, manage parts inventory and outside purchases.
  • Maintain parts inventory and administer warranty decisions according to product terms.
  • Provided customer relations, parts inventory, technician performance and appraisals.
  • Maintain repair parts inventory - Maintain relations with nationwide customer database.
  • Tracked repair orders and digitally tracked and controlled parts inventory.
  • Managed Cellular phone, accessory and replacement parts inventory levels.
  • Negotiated and established real-time parts inventory at 95+% availability.
  • Established extensive global support coverage and optimized spare parts inventory.
  • Maintained parts inventory balance and minimized shrink by organizing parts department
  • Maintained complete parts inventory and directly involved in customer relations.
  • Maintained parts inventory in company service vehicles and warehouse.
  • Scheduled repairs, maintained parts inventory and delivery scheduling.
  • Monitor and maintain accurate equipment parts inventory and controls.
  • Maintained parts inventory and writing estimates for customers.

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38. Business Development

low Demand
Here's how Business Development is used in Service Manager jobs:
  • Employed sharp managerial tact executing business development accurately maintaining budgets, ordering necessary supplies, and fostering growth through vendor recruiting.
  • Created and provided reports illustrating enrollment projections and pipeline numbers; analyzed enrollment data for ongoing strategic planning in business development.
  • Provided client management to executive and senior management; maintained business development relationships with key decision makers and led proposal process.
  • Maintain communication with established clients to ensure successful business development and to promote client and employee retention through exemplary customer service.
  • Budget forecasting, associate development, analyzing and inspection finish products and project analyzing; associate development implementation and business development.
  • Facilitate and supervise corporate owned and foreclosure inventory with an in-house staff including contract negotiation, vendor management and business development.
  • Conducted daily operations of routes including pickup/delivery of products, new business development, customer relations, and product quality.
  • Participated in developing recruiting goals, objectives, and systems with Business Development Manager, and recommended necessary changes.
  • Included tactical activities such as dispatching, logistics, inventory acquisition and replenishment, product repair and business development.
  • Identify business development opportunities that are aligned with client agendas and develop compelling business case/response to new business opportunities.
  • Participated in business development efforts acting as a subject matter and system expert as well preparation of proposal artifacts.
  • Provided active support to sales and business development teams to secure additional deployment business and promote company objectives.
  • Provided significant influence and participation in a business development effort securing one of the company's largest contracts.
  • Added value through participation in business development activities, including the preparation and presentation of new business proposals.
  • Serviced clients, provided excellence in client relationship management, business development, and overall resource management.
  • Participate in business development activities; developing strategic network with outside partners and coordinating initial business meeting.
  • Meet with sales manager, account managers and business development managers to establish renewal expectations and priorities.
  • Facilitate understanding between technical teams (engineering, product management) and sales and business development.
  • Communicate any potential new business leads to the appropriate business unit representative and Sequence business development.
  • Counseled students on education benefits, mental health referrals, small business development and academic tutoring.

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39. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Service Manager jobs:
  • Oversee day-to-day operations for the West Coast office while identifying severity of problems and allocating necessary resources for corrective action.
  • Managed the day-to-day operations for four food-and-beverage outlets, including coordinating smooth transitions from morning operations to evening operations.
  • Oversee; procurement activities, engineering, testing, infrastructure deployment and supervision of contractors throughout day-to-day operations.
  • Managed day-to-day operations primarily involving active participation and supervision of all servicing and parts for individual franchisee owners.
  • Managed day-to-day operations of department and staff including scheduling, payroll, and scheduling vehicle maintenance as necessary.
  • Provided thorough supervision for day-to-day operations of residential construction program in accordance with set policies and guidelines.
  • Facilitated day-to-day operations, which included customer service and account management, ticket creation and appointment scheduling.
  • Managed day-to-day operations and ensure that projects are delivered to customers within the timescale and quality expected.
  • Direct day-to-day operations for a Regional Field Service group performing desktop, telecommunications and infrastructure support.
  • Create and implement information technology strategies and manage the day-to-day operations of the Information Technology Department.
  • Supervised a team of technicians with responsibility for scheduling, evaluations and day-to-day operations issues.
  • Managed day-to-day operations of facilities and subordinate staff including administrative assistants, technicians and porters.
  • Manage all aspects of day-to-day operations as a successful service manager and commercial services specialist.
  • Monitored the day-to-day operations of services administered within the Community Support Team and Individual units.
  • Carried out day-to-day operations, including handling of computer and telecommunications issues while supervising staff.
  • Excelled in assisting Regional Director and General Managers in day-to-day operations and organizational needs.
  • Managed all emergency communication staff and day-to-day operations of our ambulance dispatch center.
  • Constructed and managed service team while maintaining day-to-day operations of service department.
  • Assisted Surgical Services Director is managing day-to-day operations of Surgical Specialty departments.
  • Monitored and managed day-to-day operations for 4 projects using various scheduling tools.

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40. Service Standards

low Demand
Here's how Service Standards is used in Service Manager jobs:
  • Company monthly marketing initiatives; assisted in oversight of daily operations, catering and financial responsibilities; customer service standards.
  • Maintained and improved upon customer service standards while resolving customer concerns quickly and efficiently with the highest levels of professionalism.
  • Work with Central Dispatch to develop a line-haul plan to effectively and efficiently move freight to destinations within Company service standards
  • Collaborate with General Manager to create customer service standards and ensure customer-focused programs and services throughout all daily operations.
  • Developed and implemented Five Star service standards in accordance with nationally recognized five-star resorts according to AAA standards.
  • Motivate employees to increase their desirability to improve customer service standards, thereby increasing overall performance and profitability.
  • Increased departmental Safety/Quality of Service standards by developing innovative processes that included service manager /RN home visits.
  • Directed staff in Daily work assignments to maximize productivity, Developed and maintained exceptional Customer Service Standards.
  • Created service standards, standardized procedures, modernized tools available for agents to effectively serve customers.
  • Negotiated and closed contracts Maintained dealership customer service standards Presented financial service products using menu selling
  • Developed training programs for employees, developed technical protocols, established and enforced service standards.
  • Front of House management including ensuring superior service standards and delivering a supreme dining experience.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standards.
  • Trained and supervised Service Reps and developed procedures for higher customer service standards.
  • Monitored 2 service coordinators for proper scheduling and maintaining high customer service standards.
  • Established successful working relationships with clients and consistently surpassed customer service standards.
  • Increased service standards by redesigning job descriptions and reorganizing comment card committee
  • Monitor and maintain exceptionally high levels of customer service standards.
  • Contributed to development of corporate service standards to measure improvement.
  • Maintained consistently high customer service standards of 92-97monthly.

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41. Guest Satisfaction

low Demand
Here's how Guest Satisfaction is used in Service Manager jobs:
  • Evaluated inter-departmental processes and developed standard operating procedures to interface Front Desk and Housekeeping while increasing guest satisfaction and productivity.
  • Developed guest satisfaction strategies, implemented standard operating procedures, managed front office marketing programs and oversaw quality audits.
  • Evaluated current state operations and implemented efficiency measures, increasing guest satisfaction with arrival and luggage handling processes.
  • Implemented new phone procedure during holidays which helped reduce disruptions, improve guest satisfaction and ultimately drive foot traffic
  • Investigated and resolved food/beverage quality and service complaints, ensuring guest satisfaction and repeat business.
  • Improved food/service quality and increased guest satisfaction by developing a customer service log.
  • Handle guest complains following the instant pacification procedure and ensuring guest satisfaction.
  • Provided excellent customer service and foster guest satisfaction in a fast-paced restaurant.
  • Analyzed customer feedback and provided strategic direction to improve overall guest satisfaction.
  • Developed and implemented programs to ensure guest satisfaction and food safety.
  • Maintained accurate inventories and implemented company guidelines for overall guest satisfaction.
  • Offered excellent customer service to ensure guest satisfaction.
  • Supervised staff to ensure excellent guest satisfaction.
  • Produced excellent guest satisfaction goals.
  • Managed Guest Satisfaction Survey results.
  • Recognized as service manager of the first and second quarter of 2013 by driving guest satisfaction results and increasing guest count.
  • Led and motivated a front office team, which resulted in the highest guest satisfaction scores in the hotel's history.
  • Served as a trainer for new cashiers and Customer Service Managers and contributed to significant improvements in guest satisfaction and sales.
  • Helped the New Restaurant Opening to attain a Guest Satisfaction goal of 68% with the company goal at 62%.
  • Cut food and labor costs by up to 11% while increasing sales, service quality, and guest satisfaction.

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42. Operational Regulations

low Demand
Here's how Operational Regulations is used in Service Manager jobs:
  • Established secure policies and procedures to certify compliance with federal audits, operational regulations and guidelines.
  • Maintain control binder to ensure compliance with audit, operational regulations and guidelines
  • Ensured operational regulations and guidelines are in compliance for semi-annual branch audits.
  • Ensured compliance was acceptable according to audit operational regulations and guidelines.
  • Prepared branch for annual audit of operational regulations and guidelines.
  • Prepared staff for audits and operational regulations and guidelines.
  • Ensured compliance with audit and operational regulations and guidelines.
  • Ensured compliance with all operational regulations.
  • Ensured compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements.
  • Ensured compliance within the entire branch, including all operational regulations, policies and procedures, and completion of compliance requirements.
  • Worked closely with Lead teller to ensure branch was compliant with audit and operational regulations and guidelines.
  • Managed compliance to ensure audit and operational regulations, policies, and procedures requirements were met.
  • Ensured compliance with all operational regulations, sales and service policies, and training requirements.
  • Achieved high score with audit and operational regulations and guidelines.
  • Enforce compliance with operational regulations and sales and service processes.
  • Assisted Customer Service Manager II with audit and operational regulations compliance.
  • Ensured the compliance of 25 monthly audit and operational regulations.

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43. Service Contracts

low Demand
Here's how Service Contracts is used in Service Manager jobs:
  • Developed process for new service center recruitment involving receiving and reviewing service contracts with account creation upon management approval.
  • Increase was due to successfully renegotiating existing customer service contracts and negotiating new service contracts with prospected customers.
  • Travel to customer locations to establish service contracts and review maintenance procedures are frequent occurrences.
  • Developed and successfully implemented marketing program for service contracts, that did measurably improve profitability.
  • Managed and attained high revenue and profit measurements from existing and newly generated service contracts.
  • Developed and administered service contracts to increase our service business.
  • Tracked completion of service contracts for electrical generating equipment.
  • Managed service contracts and had financial accountability for them.
  • Communicated directly with clients to negotiate hardware service contracts.
  • Reviewed, negotiated and implemented Maintenance and Service Contracts.
  • Negotiated and renegotiated service contracts to maintain budget objectives.
  • Reviewed service contracts and successfully managed profitability to objective.
  • Negotiated warranty service contracts with major electronics manufacturers.
  • Implemented revenue-generating Service Contracts to meet customer demands.
  • Processed requests for non-recurring commercial service contracts.
  • Prepared preventive maintenance and on-call service contracts.
  • Contract procurement of government service contracts.
  • Negotiated service contracts and wholesale relationships.
  • Performed preventative maintenance on service contracts.
  • Developed written maintenance and service contracts.

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44. Special Events

low Demand
Here's how Special Events is used in Service Manager jobs:
  • Directed Auxiliary Service Programs and Special Events to engage Employees and create a positive work environment facilitating a successful product development.
  • Coordinated resident special events twice per month that consistently increased resident satisfaction and quality of life.
  • Facilitated, planned, organized, and implemented special events; communicated both internally and externally.
  • Coordinated and developed planning of traffic and installation entry control procedures for group special events.
  • Assisted in the facilitation of special events and particularly in managing the overall customer experience.
  • Provided high profile contact with corporate partners for funding special events as official organizational liaison.
  • Receive incoming phone calls for ticket/subscription orders, membership and reservations for special events/meetings.
  • Collaborate closely with University Athletics Department to execute special events for all athletic teams.
  • Coordinated between branch offices to ensure coverage for special events without effecting regular schedule.
  • Coordinated receiving, merchandising and sales for day-to-day operations and special events.
  • Evaluated and modified existing special events to increase demand and effectiveness.
  • Coordinated and supervised special events held in the culinary department.
  • Coordinate special events in conjunction with Community Relations department.
  • Collaborate on opportunities to maximize profits through special events.
  • Facilitated and mediated community meetings and organized special events
  • Coordinated Board Alumni special events and presentations.
  • Planned special events for various employee/company functions.
  • Developed special events providing new memberships.
  • Provided security services for special events.
  • Planned and coordinated all Garden special events and festivals, including highly successful annual fundraiser, Wine, Moonlight & Magnolias.

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45. Action Plans

low Demand
Here's how Action Plans is used in Service Manager jobs:
  • Achieved operational objectives by contributing information and analysis to functional strategic plans and reviews; prepared and completed action plans.
  • Mediated Service Review meetings reporting on service delivered, identifying service gaps, producing and implementing action plans for resolution.
  • Created quarterly action plans and presented to Upper Management each Quarter improvements in Sales and increased Customer Service Satisfaction.
  • Work directly with engineering and manufacturing to prepare and execute action plans to correct equipment and performance/quality issues.
  • Conducted weekly meetings with senior management to develop action plans and identified opportunities for business growth.
  • Resolved vendor performance escalations by communicating feedback, identifying training opportunities, and creating action plans.
  • Developed, maintained and reviewed standard operating procedures and emergency action plans for responsibility areas.
  • Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
  • Enhanced customer experience by analyzing exit interviews and developing action plans to increase customer satisfaction.
  • Evaluated statistical data to define areas of improvement and develop action plans to overcome deficiencies.
  • Developed and implemented policies, procedures and strategic action plans that aligned with company objectives.
  • Provide individual salesman assessments, develop sales action plans to achieve measurable business results.
  • Completed budgetary projections and action plans consistent with growth requirements determined by management team.
  • Attended additional client meetings, performed physical security surveys and provided comprehensive action plans.
  • Reviewed, assessed, identified regulatory compliance deficits and implemented corrective action plans.
  • Provided guidance and support in developing action plans to resolve customer request/complaints.
  • Prepared effective action plans and participated in marketing plan design and execution.
  • Developed and maintained action plans to support aggressive growth and variability.
  • Identify department deficiencies and develop corrective action plans and implement changes.
  • Presented business objectives and action plans to corporate leadership.

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46. Order Parts

low Demand
Here's how Order Parts is used in Service Manager jobs:
  • Communicate with mechanics regarding vehicle service and order parts required for completing service.
  • Manage inventory and order parts/supplies while adhering to budget requirements.
  • Order parts and tools on a daily/hourly basis as needed to ensure all daily work is completed in a timely manor.
  • Order parts, tools, or equipment needed to maintain, restore, or improve daily practices in the service department.
  • Locate, price and order parts needed for repairs, ensuring store profit margin stays at or above our required level.
  • Maintain inventory and order parts for service trucks, and sell over the counter parts and accessories to walk in customers.
  • Greet customers, write up service ticket and invoice, over see technicians job performance, order parts as needed.
  • Performed Quality control on all car in shop, order parts and advice customers on the work that there car needed
  • Quote repairs, order parts, manage inventory, review financial goals and revenue; manage Safety Program, collections.
  • Schedule work, Work up estimates for automotive repairs, order parts, Supervise 10 employees, make work schedules,
  • Do book work, order parts, deposit money, and write out checks for bills and payroll.
  • Create warranty repair orders; hire repair technicians, order parts and materials needed for said repair orders.
  • Schedule all repair procedures and order parts using repair manuals, part manuals, schematics and service letters.
  • Schedule customer appointments, work with technicians with required work and assist in repairs and order parts.
  • Order parts, tools, or equipment needed to maintain or repair customer and internal customers vehicles.
  • Order parts as needed, as parts are received pull work order and have dispatcher schedule work.
  • Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms.
  • Developed self maintainer program, allowed customers to bypass technical support and order parts as needed.
  • Answer the phone, take messages, help customers order parts, schedule delivery of boats.
  • Write work orders and order parts, schedule and coordinate jobs in shop or on road.

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47. Company Standards

low Demand
Here's how Company Standards is used in Service Manager jobs:
  • Supervised subordinates to ensure that the store maintains company standards for operational audit score Maximized sales, profits and customer satisfaction.
  • Direct responsibility for supervising and managing the overall operations of the store, while maintaining company standards in visual merchandising.
  • Perform routine quality and safety inspections at each facility ensuring company standards are consistently being maintained by staff and vendors.
  • Performed spot quality control and safety compliance inspections to ensure employee performance and behaviors reflect Company standards of excellence.
  • Communicate and uphold company standards, exemplify solid leadership in directing colleagues in delivering 24-hour service.
  • Monitored customer satisfaction levels to ensure technicians adhered to company standards for service.
  • Monitor daily operational supplies for inventory purposes according to company standards and regulations.
  • Managed all ancillary equipment to ensure readiness and compliance with company standards.
  • Implemented personnel training and evaluation protocols to strengthen company standards and processes.
  • Execute opening and closing store procedures including paperwork to company standards.
  • Trained technicians and private inspection station personnel to company standards.
  • Delivered various disciplinary actions to representatives not meeting company standards.
  • Maintained certification for company standards on a contingent basis.
  • Maintained Customer Satisfaction scores at or above company standards.
  • Service Manager - ensured customer satisfaction through company standards.
  • Maintain a customer satisfaction rating satisfactory to company standards.
  • Serviced all customers according to company standards and procedures.
  • Maintain client marketing information according to company standards.
  • Maintained company standards of restaurant safety and security.
  • Maintained company standards for daily technician productivity.

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48. Annual Budget

low Demand
Here's how Annual Budget is used in Service Manager jobs:
  • Prepared financial statements, business activity reports, financial position forecasts, annual budgets, or reports required by regulatory agencies.
  • Developed annual budgets, determining the appropriate capital equipment, tools and vehicles necessary for growing and improving business operations.
  • Created operating budgets for assigned facilities, prepared annual budget forecast reports, maintained and monitored for contract/bid.
  • Assisted in developing annual budget for all residential locations and ensured expense accounts were monitored and maintained.
  • Perform annual budgeting, including capital requirements and implement weekly and monthly forecasting and reporting.
  • Supervised four professionals administering $1M Demand Side Management annual budget.
  • Provide recommendations for annual budget and data to support expenditures.
  • Prepared projected annual budget for production department and for equipment.
  • Assisted in capital and operational planning including annual budgets.
  • Facilitate technological purchases while sustaining our annual budget.
  • Assisted in development and implementation of annual budget.
  • Developed annual budget for operating and capital expenses.
  • Provided support to annual budget/capacity planning process.
  • Provided annual budget updates to Senior Management.
  • Manage productivity and annual budget.
  • Contributed to annual budgetary reviews.
  • Participate in preparing annual budgets.
  • Managed a $100,000 annual budget to meet department needs in staffing, community partnership networking events, and administrative services.
  • Managed warranty analysis per Chrysler reporting system, created annual budgets for department; controlled and contained expenses, budget review.
  • Developed and managed an annual budget of $1 million for a staff of 8 system support engineers throughout the Americas.

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49. FOH

low Demand
Here's how FOH is used in Service Manager jobs:
  • Managed the daily and weekly cleaning/ownership of the FOH areas including the patio, dining room, restrooms, and line.
  • Make sure the FOH is clean and crew is knowledgeable of our food so that customers have great experience every visit.
  • Involved with the interview and hiring process of all FOH positions as well as the termination of employees when necessary.
  • Directed interviewing, hiring, and training all FOH and BOH staff, which contained over 175 for each location.
  • Direct all FOH, service and beverage operations for the private club on top of the One American Building.
  • Created and edited SOP, service, and training manuals for all FOH positions to reflect specific location expectations.
  • Write FOH schedule, bar inventory and ordering, interview and hire staff- Server, bartender 2 years.
  • Complete knowledge of all recipes and procedures for FOH and BOH, as well as cash handling policies.
  • Trained in both FOH and BOH management upon reaching my assigned restaurant I assumed the Service Manager role.
  • Managed the FOH of a restaurant on campus serving approximately 500 residents and guests daily for dinner.
  • Front of House responsibilities included recruiting, hiring, and supervising training of all FOH staff.
  • Hired all FOH and BOH employees and ensured proper training for full staff at opening.
  • Lead a team of dedicated servers and FOH staff to exceed expectations of corporate policies.
  • Trained new FOH staff on MICRO's, proper etiquette, and customer service.
  • Learned all positions within the FOH from cashier, bar, service and management.
  • Scheduled all FOH employees and directed staff in daily work assignments to maximize productivity.
  • Reinforced PBS ranking every month and created a healthy competency between the FOH employees.
  • Assisted in scheduling, payroll, and training for a 75-employee FOH staff.
  • Managed Front of House Operations (FOH) with over 40 direct reports.
  • Reported to GM the accountability and discipline measures of FOH staffing when needed

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50. POS

low Demand
Here's how POS is used in Service Manager jobs:
  • Interviewed trained and provided continual coaching to departmental team members driving key performance metrics and ensuring positive customer experience.
  • Position responsibilities included the management of a $3,500,000 transportation budget for distribution, cost recovery and reconciliation.
  • Established operational test zone within IAH and developed measurement analysis to evaluate effectiveness of proposed redesign.
  • Performed reconciliation of daily cash deposits, and maintained human resource files and overall performance management/measurement/metrics/reporting.
  • Created an environment of continuous positive forward moving activity and employee participation, increasing moral.
  • Prepare operating, capital, and operational fixed asset outlay recommendations for budget purposes.
  • Core responsibilities included the management of automotive service operations as in the previous positions.
  • Recommended and obtained proposals for different methods of improvement and expansion in current facility.
  • Exceeded company expectations by consistently meeting sales targets and receiving positive customer reviews.
  • Performed interviews for new employees and ensured new hires possessed proper employment eligibility.
  • Proposed and sold customized equipment solutions based upon client needs and expectations.
  • Updated and provided continuous improvements to KB repository policies/procedure for IT Professionals.
  • Identify added risks or exposures of participants and performs trending analysis.
  • Led post-negotiation implementation and account management for the six-state account region.
  • Facilitated positive communication with all customers and trouble-shot complaints.
  • Developed procedural guide for accountability of all positions.
  • Provide property analysis to determine optimal disposition plan.
  • Trained and developed crew members into management positions.
  • Conduct post program audits to determine program/promotion effectiveness.
  • Experience interacting positively with difficult or irate customers.

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20 Most Common Skill for a Service Manager

Service Department17.7%
Customer Service15.3%
Warranty Claims10.3%
Service Technicians5.1%
Daily Operations5.1%
Customer Relations4.6%
Sales Goals4.1%
Technical Support3.9%

Typical Skill-Sets Required For A Service Manager

RankSkillPercentage of ResumesPercentage
1
1
Service Department
Service Department
12.5%
12.5%
2
2
Customer Service
Customer Service
10.8%
10.8%
3
3
Warranty Claims
Warranty Claims
7.3%
7.3%
4
4
Service Technicians
Service Technicians
3.6%
3.6%
5
5
Daily Operations
Daily Operations
3.6%
3.6%
6
6
Customer Relations
Customer Relations
3.2%
3.2%
7
7
Sales Goals
Sales Goals
2.9%
2.9%
8
8
Technical Support
Technical Support
2.8%
2.8%
9
9
Inventory Control
Inventory Control
2.5%
2.5%
10
10
Customer Complaints
Customer Complaints
2.5%
2.5%
11
11
Service Calls
Service Calls
2.4%
2.4%
12
12
Performance Reviews
Performance Reviews
2.3%
2.3%
13
13
Preventative Maintenance
Preventative Maintenance
2.2%
2.2%
14
14
Staff Members
Staff Members
2.1%
2.1%
15
15
Osha
Osha
1.7%
1.7%
16
16
Hvac
Hvac
1.7%
1.7%
17
17
Project Management
Project Management
1.7%
1.7%
18
18
Company Policies
Company Policies
1.7%
1.7%
19
19
Repair Orders
Repair Orders
1.6%
1.6%
20
20
Customer Base
Customer Base
1.6%
1.6%
21
21
Direct Reports
Direct Reports
1.5%
1.5%
22
22
Service Advisors
Service Advisors
1.4%
1.4%
23
23
Phone Calls
Phone Calls
1.4%
1.4%
24
24
HR
HR
1.3%
1.3%
25
25
Service Staff
Service Staff
1.2%
1.2%
26
26
New Accounts
New Accounts
1.2%
1.2%
27
27
Troubleshoot
Troubleshoot
1.1%
1.1%
28
28
Service Operations
Service Operations
1.1%
1.1%
29
29
Ensure Compliance
Ensure Compliance
1.1%
1.1%
30
30
Internet
Internet
1.1%
1.1%
31
31
Training Programs
Training Programs
1%
1%
32
32
Service Personnel
Service Personnel
1%
1%
33
33
Service Goals
Service Goals
1%
1%
34
34
Data Entry
Data Entry
1%
1%
35
35
Inventory Management
Inventory Management
0.9%
0.9%
36
36
Customer Retention
Customer Retention
0.9%
0.9%
37
37
Parts Inventory
Parts Inventory
0.9%
0.9%
38
38
Business Development
Business Development
0.9%
0.9%
39
39
Day-To-Day Operations
Day-To-Day Operations
0.9%
0.9%
40
40
Service Standards
Service Standards
0.8%
0.8%
41
41
Guest Satisfaction
Guest Satisfaction
0.8%
0.8%
42
42
Operational Regulations
Operational Regulations
0.8%
0.8%
43
43
Service Contracts
Service Contracts
0.8%
0.8%
44
44
Special Events
Special Events
0.8%
0.8%
45
45
Action Plans
Action Plans
0.8%
0.8%
46
46
Order Parts
Order Parts
0.8%
0.8%
47
47
Company Standards
Company Standards
0.7%
0.7%
48
48
Annual Budget
Annual Budget
0.7%
0.7%
49
49
FOH
FOH
0.7%
0.7%
50
50
POS
POS
0.7%
0.7%

105,617 Service Manager Jobs

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