Find The Best Service Manager Jobs For You

Where do you want to work?

0 selections

What Does A Service Manager Do?

Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.

Here are examples of responsibilities from real service manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage compliance with all safety requirements to meet OSHA regulations.
  • Manage a staff of eight employees and maintain oversight of all departments and staff.
  • Utilize ADP software to prepare contract estimates, manage client and vehicle records, and time management.
  • Lead and consult in several projects which lead to the justification and approval of new ERP platform implementation.
  • Supervise employees and operations as well as coordinating third party vendors, manage logistics, operate and maintain all equipment.
  • Manage the daily and weekly cleaning/ownership of the FOH areas including the patio, dining room, restrooms, and line.
  • Utilize Reynolds & Reynolds and all Toyota support systems to evaluate vehicle and customer service and warranty needs.
  • Manage an organize and very dynamic commercial and residential HVAC service department.
  • Company are able to get an ISO certification.
  • Complete oversight of all service personnel for entire AOR.
Service Manager Traits
Management skills directly correlate with a person's ability to communicate and lead others while being able to solve problems..
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.
Time-management skills is the efficient manner one is able to put their time to good use.

Service Manager Overview

Between the years 2018 and 2028, service manager jobs are expected to undergo a growth rate described as "as fast as average" at 6%, according to the Bureau of Labor Statistics. So if the thought "should I become a service manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of service manager opportunities that are projected to become available by 2028 is 150,600.

Service managers average about $39.41 an hour, which makes the service manager annual salary $81,976. Additionally, service managers are known to earn anywhere from $52,000 to $128,000 a year. This means that the top-earning service managers make $76,000 more than the lowest earning ones.

It's hard work to become a service manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an account manager and customer service manager, customer service representative manager, customer service-call center manager, and customer service/operations manager.

Service Manager Jobs You Might Like

Service Manager Skills and Personality Traits

We calculated that 28% of Service Managers are proficient in Procedures, POS, and Performance Reviews. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.

We break down the percentage of Service Managers that have these skills listed on their resume here:

  • Procedures, 28%

    Develop and implement new policies and procedures to improve department operations including scheduling system and estimating system utilizing Excel spread sheets.

  • POS, 10%

    Utilized POS information in developing retail product forecast.

  • Performance Reviews, 6%

    Provided coaching and development to supervisors and agents, including performance reviews, scheduled monitoring sessions, recognition and disciplinary feedback.

  • Customer Service, 4%

    Performed customer service responsibilities in a manner that projected NuWave as a uniformly excellent provider of outstanding remote computer support.

  • Project Management, 3%

    Project Management PowerPoint Communication Collaboration Research

  • Guest Service, 3%

    Developed extensive guest service training program, streamlined presentations and evaluation documents to paperless which increased productivity and saved company money.

Some of the skills we found on service manager resumes included "procedures," "pos," and "performance reviews." We have detailed the most important service manager responsibilities below.

  • Management skills can be considered to be the most important personality trait for a service manager to have. According to a service manager resume, "top executives must shape and direct the operations of an organization" service managers are able to use management skills in the following example we gathered from a resume: "coordinated activities with the general manager and management staff to achieve optimum customer service standards and maximize revenue and productivity. "
  • Another commonly found skill for being able to perform service manager duties is the following: problem-solving skills. According to a service manager resume, "top executives need to identify and resolve issues within an organization." Check out this example of how service managers use problem-solving skills: "exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, -handled 30+ technical/mission-critical calls daily and consistently met high service standards. "
  • Service managers are also known for time-management skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a service manager resume: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." We also found this resume example that details how this skill is put to the test: "maintained customer service standards while operating under daily shipper deadlines. "
  • In order for certain service manager responsibilities to be completed, the job requires the skill "communication skills." According to a service manager resume, "top executives must be able to communicate clearly and persuasively" As an example, this snippet was taken directly from a resume about how this skill applies: "managed the change, communication, training, and support workstream for a critical hr people tool. "
  • Yet another important skill that a service manager must demonstrate is "leadership skills." Top executives must be able to lead an organization successfully by coordinating policies, people, and resources. This is clearly demonstrated in this example from a service manager who stated: "partnered with executive leadership team managing hr and employee relations activities in support of local and remote employee population. "
  • See the full list of service manager skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a service manager. We found that 43.2% of service managers have graduated with a bachelor's degree and 6.8% of people in this position have earned their master's degrees. While most service managers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five service managers were not college graduates.

    Those service managers who do attend college, typically earn either a business degree or a automotive technology degree. Less commonly earned degrees for service managers include a electrical engineering degree or a management degree.

    When you're ready to become a service manager, you might wonder which companies hire service managers. According to our research through service manager resumes, service managers are mostly hired by Ernst & Young, General Dynamics, and Ulta Beauty. Now is a good time to apply as Ernst & Young has 268 service managers job openings, and there are 196 at General Dynamics and 106 at Ulta Beauty.

    But if you're interested in companies where you might earn a high salary, service managers tend to earn the biggest salaries at Salesforce, Apple, and Bloomberg. Take Salesforce for example. The median service manager salary is $124,575. At Apple, service managers earn an average of $123,417, while the average at Bloomberg is $122,861. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on service manager salaries across the United States.

    Some other companies you might be interested in as a service manager include Wells Fargo, Cintas, and Chipotle Mexican Grill. These three companies were found to hire the most service managers from the top 100 U.S. educational institutions.

    For the most part, service managers make their living in the retail and hospitality industries. Service managers tend to make the most in the technology industry with an average salary of $85,147. The service manager annual salary in the manufacturing and retail industries generally make $75,847 and $72,291 respectively. Additionally, service managers who work in the technology industry make 62.7% more than service managers in the finance Industry.

    The three companies that hire the most prestigious service managers are:

      What Account Manager And Customer Service Managers Do

      In this section, we compare the average service manager annual salary with that of an account manager and customer service manager. Typically, account manager and customer service managers earn a $30,080 lower salary than service managers earn annually.

      Even though service managers and account manager and customer service managers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, company policies, and payroll in the day-to-day roles.

      These skill sets are where the common ground ends though. A service manager responsibility is more likely to require skills like "procedures," "pos," "performance reviews," and "project management." Whereas a account manager and customer service manager requires skills like "account management," "customer accounts," "outbound calls," and "purchase orders." Just by understanding these different skills you can see how different these careers are.

      The education levels that account manager and customer service managers earn is a bit different than that of service managers. In particular, account manager and customer service managers are 7.6% less likely to graduate with a Master's Degree than a service manager. Additionally, they're 0.5% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Customer Service Representative Manager?

      A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

      Now we're going to look at the customer service representative manager profession. On average, customer service representative managers earn a $47,543 lower salary than service managers a year.

      Not everything about these jobs is different. Take their skills, for example. Service managers and customer service representative managers both include similar skills like "pos," "customer service," and "company policies" on their resumes.

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, service manager responsibilities are more likely to require skills like "procedures," "performance reviews," "project management," and "guest service." Meanwhile, a customer service representative manager might be skilled in areas such as "outbound calls," "customer accounts," "customer orders," and "high volume." These differences highlight just how different the day-to-day in each role looks.

      On average, customer service representative managers earn a lower salary than service managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, customer service representative managers earn the most pay in the manufacturing industry with an average salary of $43,296. Whereas, service managers have higher paychecks in the technology industry where they earn an average of $85,147.

      In general, customer service representative managers study at lower levels of education than service managers. They're 10.7% less likely to obtain a Master's Degree while being 0.5% less likely to earn a Doctoral Degree.

      How a Customer Service-Call Center Manager Compares

      A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.

      The third profession we take a look at is customer service-call center manager. On an average scale, these workers bring in lower salaries than service managers. In fact, they make a $56,698 lower salary per year.

      While looking through the resumes of several service managers and customer service-call center managers we discovered that both professions have similar skills. These similarities include skills such as "customer service," "company policies," and "direct reports," but they differ when it comes to other required skills.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a service manager is likely to be skilled in "procedures," "pos," "performance reviews," and "project management," while a typical customer service-call center manager is skilled in "outbound calls," "communication," "data entry," and "customer information."

      Interestingly enough, customer service-call center managers earn the most pay in the retail industry, where they command an average salary of $33,363. As mentioned previously, service managers highest annual salary comes from the technology industry with an average salary of $85,147.

      When it comes to education, customer service-call center managers tend to earn lower education levels than service managers. In fact, they're 11.4% less likely to earn a Master's Degree, and 0.5% less likely to graduate with a Doctoral Degree.

      Description Of a Customer Service/Operations Manager

      A customer service/operations manager is primarily in charge of spearheading and overseeing the efforts of a customer service team, ensuring efficiency and client satisfaction. Their responsibilities include setting goals and objectives, establishing guidelines and schedules, managing the employees, creating new programs for customers, and developing strategies to optimize customer service operations. They may also participate in reaching out to clients through calls and correspondence, resolving issues promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.

      The fourth career we look at typically earns lower pay than service managers. On average, customer service/operations managers earn a difference of $17,270 lower per year.

      According to resumes from both service managers and customer service/operations managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "procedures," "pos," and "performance reviews. "

      Each job requires different skills like "project management," "guest service," "service department," and "business development," which might show up on a service manager resume. Whereas customer service/operations manager might include skills like "iso," "logistics," "service levels," and "high volume."

      Customer service/operations managers earn a higher salary in the retail industry with an average of $70,753. Whereas, service managers earn the highest salary in the technology industry.

      Customer service/operations managers reach lower levels of education when compared to service managers. The difference is that they're 6.3% more likely to earn a Master's Degree less, and 0.2% less likely to graduate with a Doctoral Degree.