What Does a Service Manager Do?

In this section, we compare the average service manager annual salary with that of an account manager and customer service manager. Typically, account manager and customer service managers earn a $39,333 lower salary than service managers earn annually.

Even though service managers and account manager and customer service managers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require payroll, customer complaints, and customer satisfaction in the day-to-day roles.

These skill sets are where the common ground ends though. A service manager responsibility is more likely to require skills like "pos," "performance reviews," "cash handling," and "food handling." Whereas a account manager and customer service manager requires skills like "account management," "purchase orders," "customer accounts," and "vendor invoices." Just by understanding these different skills you can see how different these careers are.

The education levels that account manager and customer service managers earn is a bit different than that of service managers. In particular, account manager and customer service managers are 3.6% less likely to graduate with a Master's Degree than a service manager. Additionally, they're 0.3% less likely to earn a Doctoral Degree.

Now we're going to look at the customer service representative manager profession. On average, customer service representative managers earn a $41,961 lower salary than service managers a year.

Not everything about these jobs is different. Take their skills, for example. Service managers and customer service representative managers both include similar skills like "pos," "payroll," and "customer complaints" on their resumes.

In addition to the difference in salary, there are some other key differences that are worth noting. For example, service manager responsibilities are more likely to require skills like "performance reviews," "cash handling," "food handling," and "cleanliness." Meanwhile, a customer service representative manager might be skilled in areas such as "pet," "customer accounts," "inbound calls," and "customer orders." These differences highlight just how different the day-to-day in each role looks.

On average, customer service representative managers earn a lower salary than service managers. There are industries that support higher salaries in each profession respectively. Interestingly enough, customer service representative managers earn the most pay in the finance industry with an average salary of $34,787. Whereas, service managers have higher paychecks in the technology industry where they earn an average of $81,922.

In general, customer service representative managers study at lower levels of education than service managers. They're 5.5% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.

The third profession we take a look at is customer service-call center manager. On an average scale, these workers bring in lower salaries than service managers. In fact, they make a $40,533 lower salary per year.

While looking through the resumes of several service managers and customer service-call center managers we discovered that both professions have similar skills. These similarities include skills such as "direct reports," "customer satisfaction," and "customer service," but they differ when it comes to other required skills.

There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a service manager is likely to be skilled in "pos," "performance reviews," "cash handling," and "food handling," while a typical customer service-call center manager is skilled in "inbound calls," "data entry," "customer care," and "computer system."

Interestingly enough, customer service-call center managers earn the most pay in the telecommunication industry, where they command an average salary of $34,481. As mentioned previously, service managers highest annual salary comes from the technology industry with an average salary of $81,922.

When it comes to education, customer service-call center managers tend to earn similar education levels than service managers. In fact, they're 4.9% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.

The fourth career we look at typically earns lower pay than service managers. On average, customer service/operations managers earn a difference of $4,659 lower per year.

According to resumes from both service managers and customer service/operations managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "pos," "performance reviews," and "direct reports. "

Each job requires different skills like "cash handling," "food handling," "cleanliness," and "project management," which might show up on a service manager resume. Whereas customer service/operations manager might include skills like "iso," "logistics," "human resources," and "customer care."

Customer service/operations managers earn a higher salary in the finance industry with an average of $67,456. Whereas, service managers earn the highest salary in the technology industry.

Customer service/operations managers reach similar levels of education when compared to service managers. The difference is that they're 2.2% more likely to earn a Master's Degree less, and 0.2% less likely to graduate with a Doctoral Degree.