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Service manager jobs in Lancaster, PA - 815 jobs

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  • Senior Seamer Service Representative

    Crown Cork & Seal USA, Inc. Careers

    Service manager job in Lancaster, PA

    Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: * Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. * Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion. * Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. * Provide double-seaming training for customers. Requirements for this position would include the following: * High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus * Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental) * Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). * Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. * Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point) * Effective communication skills, both verbal and written as well as proven presentation skills. * Ability to clearly and effectively interact with customers on a variety of levels. * Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. * Ability to work overtime during the week and week-ends based on customer needs. * Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada
    $44k-69k yearly est. 2d ago
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  • Field Operations Manager

    Ecolab 4.7company rating

    Service manager job in Lancaster, PA

    Join Ecolab's industry-leading Pest Elimination team as a Field Operations Manager in the Pennsylvania/Maryland area. As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination, and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes, and other commercial establishments. Within the team, you will be responsible for leading district initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits. What's in it For You: Starting Day 1 access to our comprehensive benefits package including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement, paid parental leave, select discounted childcare resources and more! Receive a company service vehicle for business use Access to best-in-class resources, tools, and technology Grow your income as you drive district profitability Thrive in a company that values a culture of safety What You Will Do: Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing on customer retention, growing existing accounts & maintaining a high level of customer satisfaction Ensure your team of service specialists achieves their financial and service delivery goals Pursue sales and new business opportunities Coordinate initial services and maintain inventory and perform QA visits Build and maintain customer relationships within the market Be a champion of safety and ensure your team upholds strong safety practices and values Position Details: This is a field-based position and may require travel in and around the surrounding area: Lancaster, PA, Hanover, PA, Frederick, MD and surrounding area Minimum Qualifications: High School diploma or equivalent 3 years of field support or service-related industry experience Position requires the ability to work overnight shifts as needed Position requires the ability to obtain required pest certification and/or business licensing pursuant to state/local law Position requires a current and valid Driver's License Ecolab conducts a background check on all candidates who receive a job offer Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer Immigration sponsorship not available for this role Preferred Qualifications: Bachelor's Degree 3 years supervisory or team leadership experience in a field support or service-related industry Proven record of meeting customer needs, quality service delivery and meeting business objectives Exceptional communication and organization skills with aptitude to implement change initiatives Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment Prior experience in value added sales and/or new account generation Prior budget and P&L responsibilities Bi-lingual - English and Spanish Physical Demands: Position requires the lifting/pushing/pulling/carrying up to 50 pounds chest high Position requires wearing and using a respirator Position requires working in a variety of conditions which may include confined spaces, damp and/or dusty locations, use of ladders, freezing and hot conditions Essential duties of the position include lifting, kneeling, crouching, reaching, using hands and fingers, balancing, walking, standing, talking and hearing Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle) About Pest Elimination Our Pest Elimination team proudly serves our communities and customers by safeguarding public health, food safety and property from the damaging effects of pests. Focused exclusively on commercial pest solutions, we deliver science-based expertise and cutting-edge innovation to solve the industry's most complex pest challenges. By partnering with our customers in these markets, you can be part of a team that helps protect facilities, employees, and brands at a time when it's more important than ever. Annual or Hourly Compensation Range The total Compensation range for this position is $75,000 - $110,000 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: - Undergo additional background screens and/or drug/alcohol testing for customer credentialing. - Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
    $75k-110k yearly Auto-Apply 3d ago
  • Customer Service Manager

    Topline Heating & Air

    Service manager job in Lancaster, PA

    Job Type: Full-Time | Exempt Reports To: General Manager Compensation & Benefits Salary: $60,000-$70,000 base plus performance-based bonus Medical, dental, and vision insurance Paid time off (PTO) and paid holidays 401(k) with company contribution Opportunities for advancement in a fast-growing company Stable, year-round work with strong leadership support About Topline Heating & Air: Topline Heating & Air is a rapidly growing residential HVAC company serving Lancaster and surrounding areas. Our success depends on delivering an exceptional customer experience during the most critical phase of the journey-from contract signature through installation. We are seeking a Customer Service Manager who brings structure, accountability, and leadership to a fast-paced, high-volume operation. The Role: The Customer Service Manager leads the team responsible for every post-sale customer interaction, including scheduling, coordination, issue resolution, and escalations. This role owns the customer experience between sale and install completion and acts as the operational buffer between customers and install leadership-solving problems before they escalate and keeping installs on schedule. This is a hands-on leadership role for someone who thrives under pressure, manages people effectively, and drives performance in real time. What You'll Do: Lead, coach, and manage Customer Service Representatives handling post-sale customer interactions Set clear expectations and hold the team accountable to scheduling accuracy, response times, and resolution standards Own customer escalations from start to finish, de-escalating issues and protecting customer relationships Oversee install scheduling, confirmations, and dispatch coordination with Install Managers Ensure clean handoffs from Sales and Permitting to Installation Track trends, identify root causes, and partner with Operations to drive process improvements Hire, onboard, and ramp new CSRs as business volume grows Enforce CRM documentation, communication, and scheduling discipline What We're Looking For: 3+ years managing customer service, dispatch, or scheduling teams in high-volume environments Residential home services experience strongly preferred (HVAC, plumbing, roofing, solar, etc.) Proven experience leading teams of 5-15+ employees Strong background in scheduling coordination, dispatch, or install logistics Confident leader who enforces standards and accountability Calm, professional communicator who performs well under pressure Data-driven mindset with the ability to adapt quickly in a fast-moving operation Topline Heating & Air is an Equal Opportunity Employer and a drug-free workplace. Reasonable accommodations are available for qualified individuals. Apply today to lead the customer experience during our most critical operational phase. *******************************
    $60k-70k yearly 1d ago
  • Supervisor, Custodial Services

    Milton Hershey School 4.7company rating

    Service manager job in Hershey, PA

    Milton Hershey School (MHS) is one of the world's best pre-K through 12th grade private schools, where approximately 2,200 students from disadvantaged backgrounds are provided with a cost-free home and a top-notch education. Thanks to the generosity of Milton and Catherine Hershey in 1909, the school is fully endowed today, with the resources to ensure students can thrive. The school has prepared over 12,000 graduates to lead fulfilling and productive lives and is expanding to serve more students. MHS is seeking a dedicated and experienced 2nd Shift Supervisor, Building Custodial Services to lead and coordinate second shift custodial operations across campus facilities. This role supports first shift coverage as needed, oversees pool maintenance activities, and assists with event set-ups and customer coordination across campus facilities and athletic venues. The supervisor will collaborate closely with other Building Services Supervisors and the Manager to ensure high standards of cleanliness, safety, and operational efficiency. Key Responsibilities: * Supervise, coordinate, schedule, and direct second shift union custodial staff (up to 20) to support the Building Services program. * Plan and assign custodial resources according to facility needs, campus events, and seasonal requirements. * Conduct employee performance reviews, training, discipline, grievance handling, and staff meetings. * Assist with budget planning, monitoring, and procurement in collaboration with the Building Services Manager. * Inspect facility cleanliness and proactively address issues. * Serve as backup for pool maintenance, including chemical testing, training staff, and ensuring compliance with safety standards. * Engage with customers at all organizational levels to meet service expectations and adjust plans as needed. * Participate in weekend on-call rotation and provide snow removal support when required. The supervisor hours are consistent with the 2nd shift custodial workforce, Monday through Friday 3:30 pm - 12:00 am, however the supervisor may be required to work split shifts, weekends, holidays, and occasional overtime for emergencies and special events. The shift may vary depending on departmental needs, so candidates should be available to work a flexible schedule. Competitive pay and comprehensive benefits are offered. This is an onsite position with pay: $64,000.00 - $82,000.00 per year. Pay is determined based on the experience & current certifications. * High School diploma or GED required * Minimum 3 years prior experience in commercial/institutional custodial services * Prior experience in supervising, managing, training and leading a large group of employees * Valid PA driver's license in good standing * Valid Pesticide/Pool chemical training/certification or the ability to obtain one within 6 months of hire * Blood-born pathogen training * Knowledge of commercial cleaning products, equipment, and procedures to properly clean & maintain various surfaces and types of facilities * Computer skills - proficient with Microsoft 365, timekeeping system, PeopleSoft, and ability to learn new technology * Training and/or experience in customer service relations * Pro-actively communicating and collaborating within the MHS school community and with external parties * Strong communication skills (oral & written) * Ability to properly respond to emergency situations, good judgment, and leadership skills * Candidates must be willing to actively engage with students beyond the scope of their job responsibilities * Candidates must demonstrate a high degree of integrity, as all MHS staff are role models for MHS students.
    $64k-82k yearly 51d ago
  • District Manager - Maryland West

    The Gap 4.4company rating

    Service manager job in Lancaster, PA

    About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth. You are accountable to drive consistent, high performance across all initiatives, and for ensuring consistency between your stores as measured by the P&L and other reports. What You'll Do * Attract, hire, develop and retain the best team to meet both short and long-term business goals. * Monitor performance and consistently followup to ensure results are delivered. * Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition and accountability. * Foster and maintain an inclusive and collaborative work environment. * Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality * Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business. * Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies. * Identify and solve problems with sustainable solutions * Maintain a keen awareness of the external market and competition * Ensure stores are operating in compliance with all Gap Inc. policies and procedures Who You Are * Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities * Demonstrated ability to build merchandising capability and coach to sustain merchant strength in stores * Demonstrated ability to build diverse, high performing teams with an inclusive environment * Demonstrated ability to deliver an exceptional customer experience via all channels * Demonstrated ability to continually embrace challenges, take risks, learn fast and enable change. * Demonstrated ability to achieve beyond what is expected, and take actions or use improvements or learnings to exceed existing goals. * College degree preferred. * 3+ year's multi-unit, high volume, complex business leadership preferred. * Flexible to work days, nights, weekends and holidays to meet the needs of the business. * Ability to travel overnight and/or between stores as required. * Ability to lift and carry 30lbs. Benefits at Old Navy * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
    $113k-189k yearly est. 60d+ ago
  • Field Service Supervisor

    Leffler

    Service manager job in Lancaster, PA

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field Service Supervisor. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you! Responsibilities: As a Field Service Supervisor you will handle day-to-day supervision over a team of Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed. Specific duties include: Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner Resolves excessive consumption problems Stays abreast of industry technological developments and conveys this knowledge to team members Attends District safety meetings; interfaces effectively with other internal departments Promotes and supports the brand Requirements: As a Field Service Supervisor you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers. Specific qualifications include: High School Diploma or Equivalent 3+ years related supervisory experience HVAC industry experience preferred; and/or related industry experience a plus Exceptional leadership skills a must Valid driver's license and clean driving record Benefits As a Field Service Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility with us. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: Medical coverage Dental coverage Retirement Savings Plus more! Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.
    $42k-70k yearly est. 1d ago
  • Customer Service Manager

    Dibiase Heating and Cooling Company

    Service manager job in Coatesville, PA

    Job Description DiBiase Heating and Cooling Company of Coatesville, PA is recruiting a full-time HVAC Customer Service Manager to ensure the delivery of world-class customer service to our clients. Passionate about leading our Customer Service Team and improving the quality and efficiency of the department. You'll also be eligible for awesome benefits that include 100% company-paid medical, dental, life, short term and long term disability, up to 15 days paid time off (PTO), paid holidays, a 401(k) retirement plan with 100% match up to 3%, company events, and more! We also offer virtual training programs, career growth programs, and paid company meetings to aid in your success! Would you like to work for an established but growing local company in an essential industry? Do you feel that you are the right fit for this position? If yes, we can't wait to meet you! Performance Bonus available! ABOUT DIBIASE HEATING AND COOLING COMPANY Since 2008, DiBiase Heating and Cooling Company, has strived to create the ultimate customer service experience by providing the fastest HVAC service in the area. By hiring people who share our core company values of integrity, honesty, and quality, we are able to accomplish this goal. Our team is home to some of the most qualified technicians in the industry who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality and skilled employees, we provide top-notch benefits, great pay, and an awesome culture and team to work with! A DAY IN THE LIFE AS AN HVAC CUSTOMER SERVICE MANAGER As an HVAC Customer Service Manager, you will be responsible for the efficiency and training of the department, ensuring superb service to our clients. This includes reviewing future schedule for accuracy, reviewing customer correspondence and provide training when needed, create outbound call reports for department, track Customer Service Representative KPI's, verify sold estimates are scheduled in a timely manner, and communicate with other departments to ensure efficiency and productivity. This is not a remote position. This position requires you to be in the office 40 hours a week. QUALIFICATIONS At least three (3) years of related experience in the HVAC Industry. Service Titan Experience preferred High school diploma or GED Can type at least 50 WPM Independent problem solver Organized multi-tasker Computer and MS Office Suite proficiency Have a positive personality Leadership and excellent communication skills required Occasional overtime required Geographical knowledge of Service Area or ability to read a map required Are you an organized and detail-oriented professional? Do you think that you can solve issues for all kinds of clients with professionalism and patience? Is being an excellent communicator like second nature? Do you manage your time well and prioritize multiple tasks effectively? If so, we can't wait to hear from you!
    $48k-90k yearly est. 18d ago
  • HVAC Truck Based Service Manager

    Johnson Controls Holding Company, Inc. 4.4company rating

    Service manager job in New Cumberland, PA

    Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance. How you will do it Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Responsible for safety performance and program compliance. What we look for Required Technical school training or equivalent experience in the HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. Strong interpersonal, customer service, negotiating skills. Demonstrated competence in writing and verbal communication skills. Basic financial accounting experience. Demonstrated proficiency in MS office products and basic Windows environment. Preferred Diploma in Electronic or Mechanical Systems. Two years prior experience in the HVAC or building controls industry. Five plus years in a service management role directing a similar service deliverable team HIRING SALARY RANGE: $91,000-122,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $91k-122k yearly Auto-Apply 33d ago
  • HVAC Service Manager

    Home Climates, Inc.

    Service manager job in Elizabethtown, PA

    Our team is looking for a candidate to fill a Service Manager role at Home Climates. We offer top wages and benefits to our employees with support and a clear path to achieve your maximum potential. If you are interested in becoming a part of our business family, start by following the link below and completing the instruction as directed. We promise you a prompt response and honest feedback. Check us out, visit our website, Career's Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Home Climates Click Below Position Purpose (Summary) The function of this position is to: Monitor and implement Home Climates‘ processes and procedures. Provide Technical support for the people in the field and act as a conduit when need to source additional information and resources to solve technical issues. Provide weekly evaluations and reviews of the production and support staff that provides feedback the individual/Home Climates performances towards reaching their respective goals and KPIs. Provide individual Coaching as required to train individuals on best ways to use Home Climates‘ resources and selling systems to meet the customer's needs. Run weekly training meetings to cover: Sales practices KPI reviews Performance acknowledgements and awards New products Objection handling Sales contests Safety Concerns Products issues Manufacturer's Training Act as a mentor to encourage individual growth. Motivate and encourage staff throughout Home Climates. Correct/modify/create/eliminate processes and procedures that fail to add value to Home Climates‘ services or business results. Service Manager Responsibilities/Duties/Functions/Tasks Customer service orientation, both internal and external. Understand and properly use the pricing system in making recommendations. Determine customer satisfaction with follow ups on all installation/services sold. Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site. Become knowledgeable of various municipalities' plan requirements, permit requirements and submittal processes. Continuously improve knowledge of construction in general, and how Home Climates operates to benefit the customer. Communicate with Field Installation Supervisor throughout each project to assure proper, prompt completion of the job. Establish goals, KPIs, and objectives for. The business Self Service technicians/ Plumbers CSRs along with a plan of action to attain or exceed set goals. Measure and report on the goals, KPIs, and objectives Hire and termination staff for the roles supervised. Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meeting the goals and expectations of the Company. Provide weekly Status updates to the owner. Regularly review and monitor progress against goals and seek assistance as needed. Communicate effectively with associates, superiors, vendors, and customers. Ask and obtain customer's referral and web recommendations. Possess superior interpersonal skills. Should be able to read and interpret blueprints and technical drawings and specification. Must be able to accurately list/order materials and supplies. Must be able to work under time and budgetary constraints and pressures. Efficiently manage his/her time and schedules. Be computer literate to the extent necessary to fulfill this function. Should also be very familiar with the use of smart phones, text messaging, and email. Must be capable of understanding client needs, and favorably influence their decision. Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees. Clean, neat, professional appearance. Work and drive safely and be able to recognize and avoid dangerous situations. Adaptable to changing work schedules as the business dictates. Participate in the on-call rotation for emergency, after hours, weekend and holiday service requests. Other duties as assigned Check us out, visit our website, Career's Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Home Climates Click Below
    $56k-93k yearly est. Auto-Apply 60d+ ago
  • Service Manager - Lancaster

    Honeygrow LLC 3.9company rating

    Service manager job in Lancaster, PA

    Job DescriptionService Manager - Lancaster ABOUT HONEYGROWhoneygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the principles of bringing people together over quality, wholesome, and simple foods, honeygrow remains committed to its roots. Yet it's our key ingredient - our team - that truly propels and differentiates us in becoming a sustaining, great brand. We believe that our team members are the heart and soul of honeygrow, driving our success and embodying our core values of grit, pride, compassion, and focus. At honeygrow, creating and building a distinctive brand is in our DNA. As a company on the cusp of substantial growth, we are looking for like-minded individuals who share our passion and values to join us in shaping the future of honeygrow. We invite you to be a part of our story and contribute to our journey as we continue to redefine the fast-casual dining experience. honeygrow's success depends on our people. Our restaurants can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We believe that a commitment to uncompromising values and integrity should always support our decisions and actions as we pursue our goals. The following Core Values will guide our team as we move forward: Work hard at work worth doing Your work directly betters people's lives and happiness Enlighten each other to enlighten our guests Always be learning, always be improving Be mindful of your surroundings Exceed expectations BENEFITS: Paid Time Off: Enjoy earned paid time off and one week of sick time granted annually. Holiday Closures: Closed on Thanksgiving, Christmas, New Year's Day, Memorial Day, Fourth of July, and Labor Day. Financial Wellness: 401(k) with company match and free financial wellness counseling Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, and Pet Insurance for qualifying employees. Rewards: Achieve your work goals and get gift cards to popular retailers. Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels. Meal Benefits: Free shift meals and discounts on meals and drinks on your days off. Competitive Pay: Earn competitive wages plus tips, with instant access to your earnings via DailyPay. Performance Reviews: Annual performance reviews with merit increases for qualifying employees. Referral Bonus: Earn up to $500 for referring a friend. Anniversary Gifts: Celebrate your work anniversaries with special gifts. Career Growth: Opportunities for advancement and training in culinary and hospitality. ROLES + RESPONSIBILITIES: Lead honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, training programs, and cultural points. Strive to be a honeygrow top performer, someone who has the desire and ability to perform excellent work, and whose constant effort elevates them, their team and honeygrow. Support the General Manager in teaching the team how to be top performers empowered to achieve hg Standards. Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow. Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the Service Manager level. Oversee cash management, nightly report packaging, and all other administrative work relative to daily operations. Actively train, coach, and develop all employees with patience and diligence. Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality. Ensure that we follow all the food safety guidelines and procedures. Effectively supervise scheduled shifts. Uphold the restaurant to hg facilities standards and lead the restaurant's preventative maintenance plan. Complete facilities and food safety processes, including but not limited to completion of opening/closing checklists, line checks, and daily/weekly cleaning checklists. REQUIREMENTS: Must be at least 18 years of age. Must be able to meet the scheduling needs of the restaurant. Strong food prep experience. ServSafe Certification preferred. Previous training experience preferred. Minimum one year of restaurant experience. PHYSICAL REQUIREMENTS: Must be able to stand and walk for extended periods. Must be able to lift and carry up to 50 pounds. Must possess close vision, distance vision, and peripheral vision. Must be able to frequently bend, stoop, and reach. Must have dexterity to handle kitchen equipment. Must be comfortable working near open flames. Must be able to work in a fast-paced environment with hot and cold areas. Must be able to work in tight spaces. Must be able to work and communicate effectively in an environment with high noise-levels. honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status., or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. If you require reasonable accommodation during any part of the employee selection process or employment process, please direct all inquiries to ****************. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow. Any unsolicited resumes sent to honeygrow are deemed to be the property of honeygrow, and honeygrow reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.Pay or shift range: $17 - $18.25 per hour + tips The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Over the last 3 months, Service Managers at this location are earning an average of $2.09 per hour in tips!
    $17-18.3 hourly 8d ago
  • Customer Service Manager

    Goodwill Keystone Area 3.7company rating

    Service manager job in York, PA

    Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. Ensures training and merchandising guidelines are followed. Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. Provides backup to the Production Manager as necessary. Completes any other assignments designated by the management team. Collect and deposits all monetary donation from all coin boxes. Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. Ensure all policies, manuals and handbooks are followed. Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate Qualifications Education and Experience High school diploma or GED equivalent. One (1) year of retail production supervisory experience required. One (1) year goal setting and tracking experience required. (For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Human Resources.) Skills/Abilities/Qualifications Must be able to continuously perform repetitive work, at a set pace. Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel. Must possess strong interpersonal skills with excellent communication skills. Must have ability to attend meetings, trainings, and other store related business within the GKA territory. Willing to transfer to other store locations within GKA system according to company needs. Bilingual a plus. Exhibits a high level of integrity and business ethics. Exhibits a high level of adaptability and flexibility. Duties will be conducted at the retail store, warehouse, or other assigned Goodwill Keystone Area locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity. Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently. Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling. Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance. Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.
    $29k-40k yearly est. 8d ago
  • Service Manager

    Mattioni Plumbing, Heating & Cooling

    Service manager job in Downingtown, PA

    The Role: The Service Manager serves as a catalyst for the next wave of technicians, championing our core values of delivering unparalleled 5-star customer service and operational excellence. This role focuses on mentoring and coaching technicians while ensuring consistent adherence to company standards, particularly the Nexstar Service System. The Service Manager also provides administrative, technical, and customer support as needed, while instilling accountability to achieve departmental Gross Margin goals. Primary Responsibility Exceed customer expectations in all facets by leading the service team to complete jobs on time, within budget, and in alignment with company standards, while fostering personal growth, individual development, and overall team growth and success. Key Responsibilities Conduct monthly 1-on-1 sessions to review team member performance against established benchmarks. Strategically review calls on the dispatch board, collaborating with dispatch and the trainer to optimize assignments. Manage call-outs, scheduled time off, and personal time to align team availability with business needs. Enforce accountability related to attendance, punctuality, and adherence to company policies and guidelines. Maintain and update performance metrics on the dispatch board and communicate relevant information to dispatch. Review technician jobs daily, including timecards, revenue splits, and dispatch checkouts. Review callbacks weekly and collaborate with the team and trainer to complete recall documentation. Process bi-weekly payroll, including spiffs and commissions. Coordinate on-call coverage, including weekly reminders and support during extreme weather conditions. Lead weekly technical and Service System trainings to support skill development and leadership growth. Facilitate monthly L10 meetings to review departmental performance and address challenges. Provide managerial support to team members, including after-hours and weekend assistance as needed. Develop, post, and maintain annual on-call schedules. Partner with the trainer to identify development needs and execute targeted training plans. Collaborate with the Call Center Manager to resolve customer escalations, occasionally engaging directly with customers. Coordinate with supply houses for parts availability and pricing when necessary, assisting with customer estimates. Participate in interviewing and hiring technicians and apprentices. Commit to ongoing professional development through reading, training, and self-improvement. Attend offsite training as needed to stay current on industry best practices and trends. Experience Needed Leadership experience with a coach's mentality, capable of managing people and personalities in a high-expectation, customer-first environment. Proven ability to coach, mentor, and hold team members accountable to performance standards, service systems, and company values. Strong organizational skills with experience balancing operations, administrative responsibilities, and real-time problem solving. Effective communicator with the ability to collaborate across dispatch, training, call center, and leadership teams. Comfort working in a fast-paced, metrics-driven operation, using performance data to drive improvement and exceed goals. Commitment to continuous growth, rejecting mediocrity and embracing ongoing training and development. Top of Form Compensation $68,000 Base Salary. Monthly Bonus Opportunities. Work Schedule This is a full-time position, Monday - Friday, with hours based on business needs. Additional hours may be required depending on workload and demand. Benefits & Perks Company Sponsored Healthcare Package for employee (Open Enrollment begin on Start Date). Vision/Dental plan offered (Open Enrollment begins on Start Date). 3 weeks paid vacation (15 business days) (After 90 days). 6 paid holidays (After 90 days). 2 personal days (After 90 days). 1 weeks paid parental leave (After 1 year). 401 (k) retirement plan with up to 3.5% Match Company Contribution (After 1 year). Company Uniforms (Ordered on start day). ZayZoon On-Demand Pay Program. Complimentary Mattioni VIP Membership (After 90 days). Employee Discount (After 90 days). Fully Loaded Company Laptop. Company SWAG. Employee Referral Program. Ongoing Training. Company Events. Named Top Workplace by Philadelphia Inquirer in 2023 & 2024. Think you need to know the difference between a heat pump and a furnace to manage our service team? Think again. We're not looking for someone who can fix a water heater - we're looking for someone who knows how to lead people who can. If you've thrived managing teams in fast-paced, customer-focused environments like hospitality or logistics, you may already have what matters most. Trade experience? Not required. The ability to build trust and communicate clearly? Non-negotiable. Read the full story to discover how your skills translate to our industry: ************************************************************ Candidates must be able to pass a drug and background test (honesty policy is appreciated) and have an insurable driver's record.
    $68k yearly 36d ago
  • Circulation Services Supervisor - Franklin & Marshall College

    Franklin & Marshall College 4.3company rating

    Service manager job in Lancaster, PA

    Franklin & Marshall College is recruiting for a full-time Circulation Services Supervisor. Job Details: * Classification: Full-time, Non-Exempt * Schedule: 35 hours. Semester: 11 A.M.-7 P.M. Breaks: 8:30 A.M. - 4:30 P.M. * Reports to: Content Services Librarian * Department: College Library * Approved Hourly Rate: $20.14/hour Job Description: The Circulation Services Supervisor oversees operations of the library's circulation and course reserves processes, manages a large team of student assistants, and maintains the library's physical collections. The supervisor identifies best practices, establishes priorities, manages processes, interprets policies and works collaboratively to maintain an exceptional level of customer service and organization. Essential Functions: * Hire, train, and supervise student assistants each academic year to staff the library's circulation desk. This includes operation of the integrated library system and stacks maintenance for the general collection of books and media. Responsible for assuring students are trained to provide exceptional customer service. * Process all overdue and recall notices and user replies, student billing, and subsequent adjustments for the college library. Track payments due and send invoices, notifying the Business Office as necessary. Respond to queries from students, their parents, and employees about overdue notices and their accounts in a timely and professional manner. * Facilitate day-to-day supervision in circulation and provide training to other library staff as needed in these functions. * Collaborate with others in Circulation and Content Services to review, update, and implement policies, procedures, and workflows. * Maintain accurate usage and headcount statistics for library reporting. * Respond to inquiries regarding overdue books borrowed from other college libraries, and track overdue books borrowed from F&M libraries by other colleges. Help ensure books are returned or the College is properly compensated for lost books. * Configure and set up the integrated library system to assure proper borrowing for all patrons, and be aware and knowledgeable of upgrades for the system. Run statistical, collection maintenance and overdue item reports in the system for various departments in the libraries. * Assist in maintenance and space planning for the physical collections of the College Library. * Process and maintain the collection of physical course reserves. * Contribute to the overall success of the Franklin & Marshall College Library by performing other essential duties and responsibilities as assigned. Requirements: Minimum Qualifications: * Bachelor's Degree or equivalent combination of experience and training. * At least 1 year of related administrative experience. * At least 1 year of customer service experience. * At least 1 year of experience working in a library setting. * Excellent oral, written, interpersonal communication skills. * Proficiency in Google Suite Products (Docs, Gmail, Sheets, Slides, Drive). * Evidence of a commitment to community and belonging. * Successful interview. * Successful completion of background checks. Preferred Qualifications: * Prior experience with OCLC's WorldShare Management Services. * 2 or more years of related administrative experience. * 2 or more years of experience working in a library setting. * 1 or more years of supervisory experience. Additional Information: Offers of employment are contingent upon the successful completion of reference checks, a criminal background verification, and verification of credentials. The College will coordinate these verifications. Full-time members of the Franklin & Marshall College professional staff receive competitive starting pay and a comprehensive benefits package that includes health coverage, dental, vision, generous retirement savings plan contributions, education benefits for employees, spouses and dependent children, and enjoy access to all College facilities including dining venues to suit all tastes, recreation and fitness facilities, and libraries, plus access to College performances, lectures, and events. To learn more about our Benefits, please visit our Benefits Page. Franklin & Marshall College is committed to having an inclusive campus community where all members are treated with dignity and respect. As an Equal Opportunity Employer, the College does not discriminate in its hiring or employment practices on the basis of gender/gender-identity, sex, race or ethnicity, color, national origin, religion, age, disability, veteran's status, genetic information, family or marital status, sexual orientation, or any other protected class. Application Instructions: All submitted materials must be submitted via this online process. We regret we are unable to accept applications or resumes submitted via mail, email, or fax. As you are submitting your application via this online process, please ensure that you provide an accurate email address. You will then receive an acknowledgment indicating that your application materials have been received. Individuals who need accommodations due to a disability in order to submit an application or attend an employment interview should contact Human Resources at **************. If you experience difficulty submitting your resume or cover letter, please CLICK HERE for assistance. If you have previously applied online to a position at Franklin & Marshall College and want to check on your submission or make changes, please CLICK HERE to log back into your account.
    $20.1 hourly 4d ago
  • Dining Services Supervisor

    Nutrition Management Services Company 4.3company rating

    Service manager job in York, PA

    Skilled nursing facility providing quality care to our residents, is seeking an experienced and compassionate Dining Services Supervisor to oversee and supervise all aspects of our dining services. This leadership role is crucial in maintaining a safe, clean, and efficient dining environment while ensuring that our residents enjoy nutritious, high-quality meals. The ideal candidate will have experience in food service supervision, a passion for working in healthcare, and a commitment to providing excellent customer service to our residents and staff. Key Responsibilities: Supervise the daily operations of the dining services department, ensuring the delivery of nutritious, appetizing, and safe meals to residents. Oversee food preparation, meal service, and clean-up operations, ensuring compliance with dietary requirements, health regulations, and safety standards. Lead, train, and supervise dining services staff, including cooks, servers, and dishwashers, ensuring proper work performance, scheduling, and adherence to policies. Collaborate with the dietitian and nursing team to ensure that resident dietary needs are met, including special diets or restrictions. Monitor inventory levels and order food, supplies, and equipment as needed to maintain efficient operation. Conduct regular inspections of kitchen and dining areas to ensure cleanliness and compliance with food safety regulations. Provide excellent customer service to residents, addressing any dietary concerns or special requests promptly and professionally. Maintain accurate records of meal service, dietary needs, and any incidents related to dining services. Qualifications Qualifications: High school diploma or equivalent required; Associate's degree or certification in Food Service Management or related field preferred. At least 2 years of experience in food service supervision, preferably in a healthcare or skilled nursing environment. Knowledge of food safety regulations and dietary guidelines for skilled nursing facilities. Strong leadership and communication skills, with the ability to work collaboratively with staff and residents. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Must be able to pass a background check and meet health requirements. ServSafe Certification or equivalent preferred (or willing to obtain).
    $40k-65k yearly est. 12d ago
  • Restaurant and Bakery Service Manager

    Charlie Seravalli

    Service manager job in Avondale, PA

    Replies within 24 hours At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS Reports: Directly to General Manager Internal: Extensive contacts with all levels of store personnel as well as all home office departments. External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools LEADERSHIP ABILITIES Demonstrates principles actions, uses sound judgment and follow through on commitments. Anticipates problems and issues and makes timely and sound decisions. Demonstrates a passion and working knowledge of food, liquor, beer and wine. Leads by example and maintains a guest first focus. Sets and shares goals with team, monitors and tracks progress of goals. Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement. Clarifies roles, responsibilities, priorities and expectations. POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing and walking for up to 8 hours Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards. Must be able to communicate clearly Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet. Must have high level of mobility/flexibility in space provided Must have time management skills Must be able to read, write and perform addition/subtraction calculations Must be able to control and utilize fingers to write, slice chop and operate equipment. Must be able to fit through openings 30” wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Carrying trays of food products weighing about 50 pounds for distances up to 30 feet Lifting up to 50 pounds Exposure to dish and cleaning chemicals SUPERVISION RECEIVED: Receives direction and training from Regional Manager as to the specific procedures and assignments. EDUCATION LEVEL REQUIRED: High school diploma; some college or degree preferred. EXPERIENCE REQUIRED: 1 - 2 years' managerial experience preferred, preferably in the food service industry Disclaimer This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
    $57k-93k yearly est. Auto-Apply 60d+ ago
  • Senior Ag Service Field Tech

    Deer Country Farm & Lawn Inc.

    Service manager job in Manheim, PA

    Our technicians are eligible for an incentive program with potential earnings up to $800 monthly.Purpose: Independently performs advanced diagnostics, service repairs and maintenance work on customers, as well as dealer-owned, agricultural and/or turf equipment or other work as assigned by supervisor. Responsibilities: Performs advanced diagnostics and repairs on agricultural, compact construction equipment, and/or consumer and commercial turf equipment, as well as Ag Management Solutions (AMS) products Participates in Service training programs required for the development of skills and knowledge Maintains current knowledge of John Deere and competitive products Maintains condition of vehicles, inventory, tools, and equipment Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Completes all reports, forms, and tasks required in conjunction with work assignments, including researchingand requesting parts needed Accounts for all time and all material used in performing assigned duties according to dealership processes andbusiness system Communicates professionally and effectively with manufacturers, team members, and customers when needed Will perform diagnosis and repair in the field May conduct or support customer clinics This job description is not intended to be all inclusive and employee will also perform other reasonable related business duties as assigned by immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises. Experience, Education, Skills and Knowledge: Education: High School Diploma or equivalent experience required; Associates degree preferred Experience: 5+ years of professional experience performing service repairs Skills: Ability to perform advanced repairs and maintenance using special tools and equipment followingtechnical manual procedures, proficient oral and written communication skills, ability to use Service Advisorand basic computer functions, advanced knowledge of mechanical, electrical and hydraulic systems used in therepair of agricultural, compact construction equipment, and/or turf equipment Provide tools needed to perform job duties (Specialty tools are owned and provided by dealership) Excellent skills in operating vehicles and equipment used for diagnostic purposes. Ability to lift at least 75 lbs. repeatedly Valid insurable driver's license required Must possess or have ability to obtain valid medical DOT card within two weeks of employment Working Conditions: Ability to work extended/flexible hours that may include some scheduled Saturdays
    $800 monthly 60d+ ago
  • Assistant Food Service General Manager

    Revival Cocktails & Kitchen

    Service manager job in Hummelstown, PA

    Job Description Revival Cocktails + Kitchen in Hershey, PA, is seeking a full-time Assistant Food Service General Manager to join our hospitality team. GREAT PAY This full-time, on-site salaried role offers a competitive pay range of $45,000 - $55,000/year. EXCELLENT BENEFITS Dental, health, and vision Paid time off (PTO) Uniforms Company parties Growth opportunities Flexible schedule Employee discount INTRIGUED? If you are committed to hospitality, operational efficiency, and team development, we invite you to learn more about this opportunity. YOUR NEW ROLE AS OUR ASSISTANT FOOD SERVICE GENERAL MANAGER The Assistant Food Service General Manager position is full-time and onsite. Work shifts will vary within our business hours, which are 11:30AM to 12AM, providing flexibility while aligning with the needs of the restaurant and its guests. In this hospitality role, you will oversee the daily front of house operations, helping recruit, train, and supervise staff to ensure they deliver exemplary customer service. You will monitor and uphold food quality, presentation, and cleanliness throughout the restaurant while ensuring compliance with health, safety, and regulatory guidelines. Each day will involve engaging with guests to guarantee satisfaction, addressing concerns promptly, and managing customer feedback diplomatically. You will also be responsible for maintaining sales records, tracking cash receipts, and supporting a positive, collaborative team environment. REQUIREMENTS FOR AN ASSISTANT FOOD SERVICE GENERAL MANAGER: High school diploma or equivalent Restaurant experience (management experience preferred) Familiarity with food handling, safety, and other restaurant guidelines Proficiency with Microsoft Office Suite or related software Successful completion of the Revival training program Ability to lead a diverse team and foster a positive, collaborative work environment Excellent interpersonal skills with a focus on customer service Problem-solving skills and the ability to handle stressful situations Excellent time management and organizational skills as well as attention to detail Willingness and ability to stand and walk for prolonged periods, work evenings, weekends, and holidays, and lift up to 25 pounds Passion for food, hospitality, and community engagement ABOUT OUR FAMILY Revival Cocktails + Kitchen is where great food and lively energy come together. We're more than just a restaurant-we're a place for flavor, creativity, and connection. Guests visit for memorable meals and stay for the inviting atmosphere that sets us apart. Our team is what makes it all happen. When you work here, you join a group that values teamwork, encourages you to do your best, and believes in working hard while having fun. You'll have the chance to learn, grow, and make a real difference. If you're ready to share your love for hospitality in a friendly setting, this is the place for you. Join us! We encourage you to apply through our mobile-friendly initial application process! It's quick and easy! Job Posted by ApplicantPro
    $45k-55k yearly 7d ago
  • Customer Service Manager

    Goodwill Keystone Area 3.7company rating

    Service manager job in North York, PA

    Customer Service Manager Department: Donated Goods Retail Reports to: Store Manager Status: Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary Serving customers at Goodwill Keystone Area has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill Keystone Area is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising. Duties and Responsibilities * Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis. * Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill Keystone Area. * Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees. * Ensures training and merchandising guidelines are followed. * Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily. * Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner. * Provides backup to the Production Manager as necessary. * Completes any other assignments designated by the management team. * Collect and deposits all monetary donation from all coin boxes. * Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members. * Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention. * Ensure all policies, manuals and handbooks are followed. * Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to. * Communicates progress, problems, and concerns to the Store Manager. Positions Supervised Sales Associate
    $29k-40k yearly est. 10d ago
  • Service Manager - Wyomissing

    Honeygrow LLC 3.9company rating

    Service manager job in Reading, PA

    Job DescriptionService Manager - Wyomissing ABOUT HONEYGROWhoneygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the principles of bringing people together over quality, wholesome, and simple foods, honeygrow remains committed to its roots. Yet it's our key ingredient - our team - that truly propels and differentiates us in becoming a sustaining, great brand. We believe that our team members are the heart and soul of honeygrow, driving our success and embodying our core values of grit, pride, compassion, and focus. At honeygrow, creating and building a distinctive brand is in our DNA. As a company on the cusp of substantial growth, we are looking for like-minded individuals who share our passion and values to join us in shaping the future of honeygrow. We invite you to be a part of our story and contribute to our journey as we continue to redefine the fast-casual dining experience. honeygrow's success depends on our people. Our restaurants can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We believe that a commitment to uncompromising values and integrity should always support our decisions and actions as we pursue our goals. The following Core Values will guide our team as we move forward: Work hard at work worth doing Your work directly betters people's lives and happiness Enlighten each other to enlighten our guests Always be learning, always be improving Be mindful of your surroundings Exceed expectations BENEFITS: Paid Time Off: Enjoy earned paid time off and one week of sick time granted annually. Holiday Closures: Closed on Thanksgiving, Christmas, New Year's Day, Memorial Day, Fourth of July, and Labor Day. Financial Wellness: 401(k) with company match and free financial wellness counseling Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, and Pet Insurance for qualifying employees. Rewards: Achieve your work goals and get gift cards to popular retailers. Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels. Meal Benefits: Free shift meals and discounts on meals and drinks on your days off. Competitive Pay: Earn competitive wages plus tips, with instant access to your earnings via DailyPay. Performance Reviews: Annual performance reviews with merit increases for qualifying employees. Referral Bonus: Earn up to $500 for referring a friend. Anniversary Gifts: Celebrate your work anniversaries with special gifts. Career Growth: Opportunities for advancement and training in culinary and hospitality. ROLES + RESPONSIBILITIES: Lead honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, training programs, and cultural points. Strive to be a honeygrow top performer, someone who has the desire and ability to perform excellent work, and whose constant effort elevates them, their team and honeygrow. Support the General Manager in teaching the team how to be top performers empowered to achieve hg Standards. Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow. Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the Service Manager level. Oversee cash management, nightly report packaging, and all other administrative work relative to daily operations. Actively train, coach, and develop all employees with patience and diligence. Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality. Ensure that we follow all the food safety guidelines and procedures. Effectively supervise scheduled shifts. Uphold the restaurant to hg facilities standards and lead the restaurant's preventative maintenance plan. Complete facilities and food safety processes, including but not limited to completion of opening/closing checklists, line checks, and daily/weekly cleaning checklists. REQUIREMENTS: Must be at least 18 years of age. Must be able to meet the scheduling needs of the restaurant. Strong food prep experience. ServSafe Certification preferred. Previous training experience preferred. Minimum one year of restaurant experience. PHYSICAL REQUIREMENTS: Must be able to stand and walk for extended periods. Must be able to lift and carry up to 50 pounds. Must possess close vision, distance vision, and peripheral vision. Must be able to frequently bend, stoop, and reach. Must have dexterity to handle kitchen equipment. Must be comfortable working near open flames. Must be able to work in a fast-paced environment with hot and cold areas. Must be able to work in tight spaces. Must be able to work and communicate effectively in an environment with high noise-levels. honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status., or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. If you require reasonable accommodation during any part of the employee selection process or employment process, please direct all inquiries to ****************. honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow. Any unsolicited resumes sent to honeygrow are deemed to be the property of honeygrow, and honeygrow reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.Pay or shift range: $17 - $18.25 per hour + tips The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Over the last 3 months, Service Managers at this location are earning an average of $2.47 per hour in tips!
    $17-18.3 hourly 8d ago
  • Senior Ag Service Field Technician

    Deer Country Farm & Lawn Inc.

    Service manager job in Adamstown, PA

    Our technicians are eligible for an incentive program with potential earnings up to $800 monthly.Purpose: Independently performs advanced diagnostics, service repairs and maintenance work on customers, as well as dealer-owned, agricultural and/or turf equipment or other work as assigned by supervisor. Responsibilities: Performs advanced diagnostics and repairs on agricultural, compact construction equipment, and/or consumer and commercial turf equipment, as well as Ag Management Solutions (AMS) products Participates in Service training programs required for the development of skills and knowledge Maintains current knowledge of John Deere and competitive products Maintains condition of vehicles, inventory, tools, and equipment Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Completes all reports, forms, and tasks required in conjunction with work assignments, including researching and requesting parts needed Accounts for all time and all material used in performing assigned duties according to dealership processes and business system Communicates professionally and effectively with manufacturers, team members, and customers when needed Will perform diagnosis and repair in the field May provide delivery services when needed May conduct or support customer clinics This job description is not intended to be all inclusive and employee will also perform other reasonable related business duties as assigned by immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises. Qualifications & Skills Education: High School Diploma or equivalent experience required; Associates degree preferred Experience: 5+ years of professional experience performing service repairs Skills: Ability to perform advanced repairs and maintenance using special tools and equipment following technical manual procedures, proficient oral and written communication skills, ability to use Service Advisor and basic computer functions, advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural, compact construction equipment, and/or turf equipment Provide tools needed to perform job duties (Specialty tools are owned and provided by dealership) Excellent skills in operating vehicles and equipment used for diagnostic purposes. Ability to lift at least 75 lbs. repeatedly Valid insurable driver's license required Must possess or have ability to obtain valid medical DOT card within two weeks of employment Working Conditions: Ability to work extended/flexible hours that may include some scheduled Saturdays
    $800 monthly 46d ago

Learn more about service manager jobs

How much does a service manager earn in Lancaster, PA?

The average service manager in Lancaster, PA earns between $45,000 and $116,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Lancaster, PA

$72,000

What are the biggest employers of Service Managers in Lancaster, PA?

The biggest employers of Service Managers in Lancaster, PA are:
  1. honeygrow
  2. Fulton Bank
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