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Assistant Service Delivery Manager (ASDM)
Aqualis
Service manager job in Lexington, KY
About the Organization AQUALIS is the nationwide leading provider of comprehensive water managementservices focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource-water.
Description
Who is AQUALIS?
AQUALIS is the nationwide leading provider of comprehensive water managementservices focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource...water.
Why work at AQUALIS?
AQUALIS provides sustainable water compliance and management solutions for the betterment of our nation's communities and corporations. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training. AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential.
Where do YOU fit in?
The Assistant Service Delivery Manager (ASDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential rehabilitation and/or repair of stormwater wetlands, biofiltration systems, proprietary underground storage units, and drainage conveyance infrastructures utilizing Best Management Practices (BMP) for Stormwater Control Measures (SCM).
Specific duties include:
Assist leading a team of watershed managementService Technicians in maintaining and improving storm drainage systems to mitigate flooding and erosion
Identifying and documenting stormwater drainage issues needing repair
Operating and maintaining company equipment which includes a pick-up truck & trailer
Completing maintenance & inspection reports and tracking crew expenses
Coordinating hotel arrangements for the team when overnight travel is required
Conducting brief but regular safety trainings
Position Requirements
Basic requirements:
Background check and drug test are part of the pre-employment process
Ability to acquire and maintain a DOT Health Card;
Ability to maintain insurable status under the company's auto policy
Possess an analytical approach to stormwater drainage management
Proficient with mobile technology (i.e. iPads, Laptops, Email, etc.)
The ASDM must be willing to travel and be away from home 4-5 days per week
Able to perform duties in all types of weather conditions in order to monitor effectiveness of SCMs
Location
Lexington, KY
Category
Environmental Services
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Non-Exempt
Number of Openings
1
Base Compensation Min
$18.00 / Hr.
Base Compensation Max
$21.00 / Hr.
On Target Earnings
EOE Statement
AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality.
We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.
Tags
Erosion Control, Environmental Management, Flooding Mitigation, Pollution Prevention and Detection, Water Quality, Wastewater Collection & Treatment, Landscaping, Environmental Compliance
This position is currently accepting applications.
$18-21 hourly 3d ago
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Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Service manager job in Frankfort, KY
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
_BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._
**Senior Operations Management Trainee (Senior OMT)**
Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations.
**Our growth is your bright future.**
Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference.
**_A typical day for you may include:_**
+ **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities.
+ **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees.
+ **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers.
+ **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management.
+ **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production.
+ **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend.
**REQUIRED QUALIFICATIONS:**
+ Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to.
+ 3-5 years of experience leading medium to large teams (20+ direct reports)
+ Up to 90-100% travel during the Trainee Program
+ Ability to walk and/or stand for the entire work shift
+ Willingness to travel and work at various BioLife locations across the country
+ Ability to work evenings, weekends, and holidays
+ Have a valid driver's license for the entire duration of the program
+ Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
+ Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
+ Fine motor coordination, depth perception, and ability to hear equipment from a distance
+ Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
**PREFERRED QUALIFICATIONS:**
+ Associates or Bachelor's Degree
+ Experience working with SOPs, GDP, GMP, CLIA, and the FDA
+ Experience working in a highly regulated or high-volume retail environment
+ Excellent interpersonal, organizational, technical, and leadership skills
\#LI-Remote
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - AR - Virtual
**U.S. Base Salary Range:**
$80,000.00 - $110,000.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - AR - Virtual
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
**Job Exempt**
Yes
$33k-53k yearly est. 4d ago
Store Manager - Rural King
Rural King Supply 4.0
Service manager job in Danville, KY
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates.
Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings
Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store
Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience
Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers
Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives
Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience
Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store
Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback
Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals
Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback
Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance
Uphold the commitments to the company's processes and policies, values, and mission
Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you
Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L
Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development
Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met
Ensure attractive, safe, and accurately priced merchandise displays
Responsible for the maintenance and upkeep of the building and grounds
Responsible for effectiveness of technology to ensure a seamless customer experience across all channels
Demonstrate effective and consistent communications and interpersonal skills
Demonstrate effective problem-solving and analytical skills
Maximize inventory, cash control, and loss prevention techniques
May be required to cross train and perform other duties
SUPERVISORY RESPONSIBILITIES
Supervise and direct the assistant managers, department managers, and store associates
Has authority into the job status of associates: hiring, firing, promotions, and assignments
Essential Qualities for Success
2+ years retail management experience
Be an outgoing self-starter who enjoys working with people
Computer knowledge in Excel and Word
Proficient user of computer software systems
Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
Ability to work independently without supervision
Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements
Ability to access and use the in-store computer, scanning system, and wireless handheld unit
Ability to participate in our online applicant and new hire onboarding process remotely
Ability to complete computer-based training
Use general office equipment such as computer, telephone, copy machine, fax machine, calculator
Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment
PHYSICAL REQUIREMENTS
Good visual acuity
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
Ability to stand and/or walk for long periods of time
Ability to use a ladder and/or pallet jack
Close vision for computer work
Repetitive wrist movements on keyboard
Ability to walk up and down stairs multiple times per day
Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
$27k-37k yearly est. 5d ago
General Manager - Capital Plaza Hotel
The Franklin Hotel 3.9
Service manager job in Frankfort, KY
Are you passionate about the hospitality industry and posses the business acumen to drive revenue while delivering exceptional guest experiences? Look no further than this great leadership opportunity with Taylor hospitality, where the Team takes immense pride in delivering uniquely exceptional hospitality. In addition to extraordinary dining options, we also offer unforgettable special events, and unforgettable group stay experiences. Taylor Hospitality is an Exceptional Company built by Exceptional Team Members.
Compensation: $90,000 - $95,000 based on experience.
Benefits Package: Full-Time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, cell phone paid, personal & sick time, lean management training, and other employee discount benefits through our HR provider LL Roberts.
Role: Oversees all aspects of the hotel operations including sales, guest relations, front desk, housekeeping, food and beverage department, maintenance, finances & budget preparation, team building, and staff development. Must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives.
Responsible for the day-to-day management and sales of the hotel and its staff, plus has accountability for planning, organizing, and directing all hotel services, including front-of-house (reception, reservations), food and beverage operations, and housekeeping. In addition, work with the hotel controller to manage the cash flow of the property and the entire accounting process. While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.
What will be expected of you:
Responsible for achieving hotel profitability and operational & cash flow goals.
Responsible for revenue growth. Oversight and bottom-line responsibility of all hotel operations including rooms, food and beverage, hotel maintenance, sales and marketing, guest relations, and hotel administration.
Monitor the performance of all daily operations assuring all departments are keeping with the highest standards. This would include team members' morale, communication, and a functional organizational structure where all players in the team know their responsibilities and who to report to.
Develops, maintains, and disseminates Taylor Hospitality Management and operational philosophy to guide all hotel personnel toward optimal operating results, team member morale, and guest satisfaction.
Coordinates the development of the hotel's long-range and annual (business) plans.
Implement Taylor Hospitality Management's proven marketing and guest relations programs to promote the hotel's services and facilities to potential and present guests, including other external communications. Delivers and promotes prompt, friendly service to all guests, making them feel welcome.
Oversee and work with department heads to supervise staffing, conducting team meetings as required so that the goals and objectives of the hotel are achieved at the highest levels of quality and guest service.
Maintains Taylor Hospitality Management team member policy; initiates and monitors policies relating to personnel actions, performance reviews, and training and professional development programs.
Conduct all financial meetings related to hotel operations and encourage open lines of communication between the corporate office to achieve Taylor Hospitality's goals.
Consistently ensures that the hotel is operated in accordance with all applicable local, state, and federal laws.
Oversees the care and maintenance of all the hotel's physical assets and facilities.
Gives direction to and works closely with vendors, outside contractors, firms, and individuals providing services to the hotel.
Handle guest relations issues as needed.
Represent Taylor Hospitality Management to a wide variety of constituents; including community and political leaders, professional and seasonal staff, prospective clients, concessionaires, and vendors in a professional, friendly, and knowledgeable manner.
Performs other duties as directed by Taylor Hospitality Management Team.
What We're Looking For: Must have direct experience in all key aspects of hotel operations, including, rooms, food & beverage, marketing & sales, cash flow, and full P&L responsibility. Passion for the business of hotels with established experience in team building. The ideal candidate will be a self-starter, highly organized with strong attention to detail, and will have strong written and verbal communication skills. Additionally, the General Manager will be proficient with technology, Microsoft Word, Excel, and Google Applications. Finally, must be able to generate and implement our business plans, and analyze income statements and balance sheets.
Two to four years related experience; Bachelor's Degree in Hospitality, Business Management or related field preferred.
Must be a Team player within the Taylor Hospitality Organization
Must have a passion for executing the administration of the hotel and ensuring the profitability of the facility
Must use R&I - Be resourceful and take initiative to accomplish tasks
Must have a commitment to excellence and high standards.
Strong organizational, problem solving, and analytical skills.
Ability to manage, supervise, and motivate subordinates.
Possess versatility,, flexibility, and a willingness to work within constantly changing priorities.
Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.
About the Company: Up to Par Management | Taylor Hospitality's Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
$90k-95k yearly Auto-Apply 60d+ ago
Parts Manager - Service Manager - Service Advisor
Reynolds and Reynolds Company 4.3
Service manager job in Lexington, KY
. Must be willing to travel, with overnight hotel stays, up to 5 nights per week (every week). Reynolds and Reynolds is looking for experienced automotive parts and\/or service professionals to join our consulting team.
Our superior software solutions, our award-winning sales, service, and support have made us one of the most recognized and respected companies in the automotive industry.
As a Parts Manager - ServiceManager - Service Advisor your primary focus will be to establish professional relationships with customers and help their businesses become more efficient, effective, and profitable.
You will work with dealership personnel to identify trouble areas within the dealership and then use established and proven consulting services programs, as well as your industry knowledge, to help solve these issues.
Once a project is complete, you will follow-up with customers to maintain relationships and provide ongoing 'fee for service' support and problem resolution.
By helping these customers become successful in the different areas of the dealership, you will build trust that will further drive consulting services sales.
If you are looking for an opportunity to utilize your automotive skills and make a difference for automotive dealerships across the country, please apply today!","job_category":"Consulting","job_state":"KY","job_title":"Parts Manager - ServiceManager - Service Advisor","date":"2026-01-04","zip":"40502","position_type":"Full-Time","salary_max":"80,000.
00","salary_min":"60,000.
00","requirements":"High School Diploma or equivalent; Bachelor's preferred but not required~^~5+ years of automotive dealership experience (Service Advisor, Parts Manager, ServiceManager, or Fixed Operations Director)~^~Must be willing to travel extensively with overnight hotel stays up to 5 nights per week (every week).
~^~Must have reliable transportation as well as a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years.
~^~Must have reliable home internet with sufficient bandwidth for video conferencing","training":"Our training consists of time with experienced consulting and sales representatives in the field for approximately 90 days, online courses completed in your home office, and classroom instruction through our offices in Dayton and Houston.
Your compensation during training will be a $60,000-63,000 base salary.
You will be eligible for quarterly bonuses after the 9 month training period.
Total targeted income after training (including base and bonuses) is $80,000+.
","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family.
We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid vacation and sick days - Eight paid holidays - Referral bonuses - Professional development and training - Promotion from within Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds is an equal opportunity employer.
","
$60k-63k yearly 60d+ ago
Supervisor, Customer Services
Envoy Air 4.0
Service manager job in Lexington, KY
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; some license restrictions may prohibit a candidate from being considered for this role
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
$25k-32k yearly est. Auto-Apply 18d ago
District Manager, Neuro - Lexington, KY
6120-Janssen Scientific Affairs Legal Entity
Service manager job in Lexington, KY
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
Pharmaceutical Sales
Job Sub Function:
Sales - Neuroscience (Commission)
Job Category:
People Leader
All Job Posting Locations:
Lexington, Kentucky, United States
:
District Manager, Neuro - Lexington, KY
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/.
Johnson & Johnson has entered into an agreement to acquire Intra-Cellular Therapies, Inc, a biopharmaceutical company focused on the development and commercialization of therapeutics for central nervous system (CNS) disorders. With a differentiated commercialized therapy and promising clinical-stage pipeline that complements our current areas of focus, this acquisition brings us one step closer to achieving our ambition of becoming the #1 neuroscience company worldwide.
Intra-Cellular Therapies, a Johnson & Johnson company, is on the path to be the #1 leader in neuroscience. With an exceptional suite of products and a commitment to transforming patient lives, we are expanding our CAPLYTA medical team to support our growing impact in psychiatry.
The District Manager has overall responsibility for leading and developing a sales team that drives high impact customer interactions, yielding strong sales performance in an ethical and compliant manner. The District Manager inspires accountability, initiative, creativity, and engagement across their team while exceeding sales forecasts and operating within assigned budgets. They are also accountable for embodying and communicating Intra-Cellular's corporate vision of delivering innovative treatments to improve the lives of individuals with neuropsychiatric, neurologic, and other disorders to improve the lives and reduce the burden on patients and caregivers.
The District Manager will have responsibility for staffing and developing their team. Responsibility also includes the creation of local strategic plans that are driven by high impact resource allocation decisions. DMs will assume ownership and the management of a wide range of customer interactions as well as accountability for the highly effective application of the budget and expenses within their assigned customer base.
We are looking for first-line leaders who have a passion for patients, tenacity for results, ability to adapt and evolve, and entrepreneurial thirst for working in an energizing and winning culture.
Job Responsibilities
Recruits and selects team members (Neuroscience Sales Representatives) and oversees their training and development. Establishes a high-performance team built on a culture of trust and collaboration, ethical and compliant behaviors, and a dedicated focus on science-driven customer interactions.
Ensures all representatives meet/exceed product and brand strategy training targets - including approved product attribute/claims understanding, awareness of competitive products, as well as related disease and patient management strategies. Shares learnings, information, and best practices with appropriate internal stakeholders.
Sets ambitious performance and productivity objectives that support the achievement of business objectives as well as meeting or exceeding DM field deliverables.
Provides consistent feedback and coaching to direct reports to enhance their scientific and disease state expertise in order to improve the impact of their customer interactions.
Expected to provide daily coaching by completing field coaching summaries leading to effective mid-year and annual feedback discussions with direct reports.
Leads team in strategic analyses of their geography; uncovering key opportunities for growth and adapting activities to fit local dynamics. Uses analytical framework to identify business opportunities and helps the sales team incorporate new perspectives and ideas. Effectively and efficiently manages resource allocation, including trade-off decisions across customers and representatives. Works with Regional Sales Director when appropriate to make trade-offs within a larger geography.
Conducts regular field visits with each representative to assess performance, skills, and support development through coaching and modeling. Provides timely written and verbal individualized coaching, feedback and encouragement. Supports representative functional and career growth.
Routinely monitors all pertinent region data sets and updates region business plan/tactics appropriately. Develops a plan to maximize the region's performance impact and the utilization of resources (e.g., sales calls, samples, promotional speaker programs, etc.) to support appropriate usage of Lumateperone.
Works collaboratively with other functional areas to identify and respond to local opportunities and customer needs. Does so by serving as a resource within one's region and by appropriately leveraging the expertise of others (e.g., Managed Markets ADs, Medical Affairs, Sales Operations, etc.). For select HCP/Accounts, leads/coordinates with customer team to develop customer strategy.
Works with the Regional Sales Director to develop and maintain local business plans that ensures achievement of all KPI goals and delivery on all sales objectives. Capitalizes on formulary approvals and other opportunities through effective implementation of the strategic and pull-through plans.
Complete all company and job-related training as assigned within the required timelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Requirements
Must have a Bachelor's degree.
Must have 5+ years of pharmaceutical or healthcare sales experience required; launch experience and CNS experience are highly preferred.
Must have at least 2+ years of field sales management experience.
Must have strong sense of self-motivation/initiative, excellent decision-making judgment, strong teaming/collaboration skills (across functions) and the ability to learn and adapt to environment in order to overcome obstacles. Must be resilient and adaptable - ability to recover from setback and problems and learn from mistakes.
Demonstrated success in translating vision and strategy into tactical plans to drive business; ability to develop and execute localized business plans.
Experience interacting with KOLs, organized customers, and managed care organizations.
Effective communication, presentation, and decision-making skills. Exceptional ability to clearly communicate and articulate strategy and tactics in a way that motivates and energizes their team.
Thorough understanding of customer segments and area market dynamics and competitive landscape within neuroscience. Strong business analytic skills and ability to effectively analyze metrics to assess progress against objectives.
Manages all aspects of required administrative work.
Must be willing to travel up to 75% or as needed based on Company needs.
Must be able to perform all essential functions of the position, with or without reasonable accommodation.
#ITCIBuild2025
Salary range for this position: $130,000.00 - $205,000.00
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via
*******************/contact-us/careers
. internal employees contact AskGS to be directed to your accommodation resource.
About Johnson & Johnson
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/.
Required Skills:
Preferred Skills:
Brand Recognition, Coaching, Competitive Landscape Analysis, Customer Centricity, Developing Others, Inclusive Leadership, Interpersonal Influence, Leadership, Market Knowledge, Neuroscience, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Product Knowledge, Revenue Management, Sales, Sales Trend Analysis, Strategic Sales Planning, Team Management
The anticipated base pay range for this position is :
$130,000-$205,000
Additional Description for Pay Transparency:
$130k-205k yearly Auto-Apply 55d ago
District Manager, Neuro - Lexington, KY
8427-Janssen Cilag Manufacturing Legal Entity
Service manager job in Lexington, KY
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
Pharmaceutical Sales
Job Sub Function:
Sales - Neuroscience (Commission)
Job Category:
People Leader
All Job Posting Locations:
Lexington, Kentucky, United States
:
District Manager, Neuro - Lexington, KY
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/.
Johnson & Johnson has entered into an agreement to acquire Intra-Cellular Therapies, Inc, a biopharmaceutical company focused on the development and commercialization of therapeutics for central nervous system (CNS) disorders. With a differentiated commercialized therapy and promising clinical-stage pipeline that complements our current areas of focus, this acquisition brings us one step closer to achieving our ambition of becoming the #1 neuroscience company worldwide.
Intra-Cellular Therapies, a Johnson & Johnson company, is on the path to be the #1 leader in neuroscience. With an exceptional suite of products and a commitment to transforming patient lives, we are expanding our CAPLYTA medical team to support our growing impact in psychiatry.
The District Manager has overall responsibility for leading and developing a sales team that drives high impact customer interactions, yielding strong sales performance in an ethical and compliant manner. The District Manager inspires accountability, initiative, creativity, and engagement across their team while exceeding sales forecasts and operating within assigned budgets. They are also accountable for embodying and communicating Intra-Cellular's corporate vision of delivering innovative treatments to improve the lives of individuals with neuropsychiatric, neurologic, and other disorders to improve the lives and reduce the burden on patients and caregivers.
The District Manager will have responsibility for staffing and developing their team. Responsibility also includes the creation of local strategic plans that are driven by high impact resource allocation decisions. DMs will assume ownership and the management of a wide range of customer interactions as well as accountability for the highly effective application of the budget and expenses within their assigned customer base.
We are looking for first-line leaders who have a passion for patients, tenacity for results, ability to adapt and evolve, and entrepreneurial thirst for working in an energizing and winning culture.
Job Responsibilities
Recruits and selects team members (Neuroscience Sales Representatives) and oversees their training and development. Establishes a high-performance team built on a culture of trust and collaboration, ethical and compliant behaviors, and a dedicated focus on science-driven customer interactions.
Ensures all representatives meet/exceed product and brand strategy training targets - including approved product attribute/claims understanding, awareness of competitive products, as well as related disease and patient management strategies. Shares learnings, information, and best practices with appropriate internal stakeholders.
Sets ambitious performance and productivity objectives that support the achievement of business objectives as well as meeting or exceeding DM field deliverables.
Provides consistent feedback and coaching to direct reports to enhance their scientific and disease state expertise in order to improve the impact of their customer interactions.
Expected to provide daily coaching by completing field coaching summaries leading to effective mid-year and annual feedback discussions with direct reports.
Leads team in strategic analyses of their geography; uncovering key opportunities for growth and adapting activities to fit local dynamics. Uses analytical framework to identify business opportunities and helps the sales team incorporate new perspectives and ideas. Effectively and efficiently manages resource allocation, including trade-off decisions across customers and representatives. Works with Regional Sales Director when appropriate to make trade-offs within a larger geography.
Conducts regular field visits with each representative to assess performance, skills, and support development through coaching and modeling. Provides timely written and verbal individualized coaching, feedback and encouragement. Supports representative functional and career growth.
Routinely monitors all pertinent region data sets and updates region business plan/tactics appropriately. Develops a plan to maximize the region's performance impact and the utilization of resources (e.g., sales calls, samples, promotional speaker programs, etc.) to support appropriate usage of Lumateperone.
Works collaboratively with other functional areas to identify and respond to local opportunities and customer needs. Does so by serving as a resource within one's region and by appropriately leveraging the expertise of others (e.g., Managed Markets ADs, Medical Affairs, Sales Operations, etc.). For select HCP/Accounts, leads/coordinates with customer team to develop customer strategy.
Works with the Regional Sales Director to develop and maintain local business plans that ensures achievement of all KPI goals and delivery on all sales objectives. Capitalizes on formulary approvals and other opportunities through effective implementation of the strategic and pull-through plans.
Complete all company and job-related training as assigned within the required timelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Requirements
Must have a Bachelor's degree.
Must have 5+ years of pharmaceutical or healthcare sales experience required; launch experience and CNS experience are highly preferred.
Must have at least 2+ years of field sales management experience.
Must have strong sense of self-motivation/initiative, excellent decision-making judgment, strong teaming/collaboration skills (across functions) and the ability to learn and adapt to environment in order to overcome obstacles. Must be resilient and adaptable - ability to recover from setback and problems and learn from mistakes.
Demonstrated success in translating vision and strategy into tactical plans to drive business; ability to develop and execute localized business plans.
Experience interacting with KOLs, organized customers, and managed care organizations.
Effective communication, presentation, and decision-making skills. Exceptional ability to clearly communicate and articulate strategy and tactics in a way that motivates and energizes their team.
Thorough understanding of customer segments and area market dynamics and competitive landscape within neuroscience. Strong business analytic skills and ability to effectively analyze metrics to assess progress against objectives.
Manages all aspects of required administrative work.
Must be willing to travel up to 75% or as needed based on Company needs.
Must be able to perform all essential functions of the position, with or without reasonable accommodation.
#ITCIBuild2025
Salary range for this position: $130,000.00 - $205,000.00
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via
*******************/contact-us/careers
. internal employees contact AskGS to be directed to your accommodation resource.
About Johnson & Johnson
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************/.
Required Skills:
Preferred Skills:
Brand Recognition, Coaching, Competitive Landscape Analysis, Customer Centricity, Developing Others, Inclusive Leadership, Interpersonal Influence, Leadership, Market Knowledge, Neuroscience, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Product Knowledge, Revenue Management, Sales, Sales Trend Analysis, Strategic Sales Planning, Team Management
The anticipated base pay range for this position is :
$130,000-$205,000
Additional Description for Pay Transparency:
$130k-205k yearly Auto-Apply 55d ago
Hybrid Cloud Services Manager (Division of Computer Services)
Lexington-Fayette Metro Ky
Service manager job in Lexington, KY
SALARY The minimum salary is $87,174.88 annually. This position is not eligible for overtime (exempt); however, the city has a compensatory time leave program for employees that grants leave time for hours worked in excess of forty hours. Pay Grade 529 FILING DEADLINE DATE
The deadline to apply is Monday, February 9, 2026
GENERAL DESCRIPTION
The purpose of this classification is to lead a team of professionals responsible for delivering secure, resilient, and scalable technology services across on-premises infrastructure, Microsoft Azure and other cloud providers; oversee enterprise systems, networking, and other projects; and, manage team members, projects, budgets, and vendor relationships.
MINIMUM REQUIREMENTS
* Bachelor's degree in a field related to the job
* Six (6) years of related IT experience, where at least two (2) years must be in a supervisory/managerial capacity which includes the supervision of others
* Additional years of related education may substitute for years of experience
* Additional years of related experience may substitute for years of education
ESSENTIAL FUNCTIONS
* Manages, mentors, and develops a high-performing team of Information Technology professionals
* Provides leadership and guidance to IT staff, setting goals and expectations
* Coaches team members on technical skills and professional growth
* Fosters a collaborative, inclusive environment that encourages innovation and accountability.
* Directs hybrid cloud operations across Azure and other providers, ensuring reliability, scalability, and security
* Oversees day-to-day management of hybrid cloud environments
* Implements best practices for performance optimization, cost control, and security compliance
* Ensures seamless integration between on-premises infrastructure and cloud platforms
* Oversees enterprise networking initiatives, including fiber infrastructure planning and deployment
* Leads design and implementation of network upgrades and expansions
* Coordinates fiber projects to support high-speed connectivity for government facilities
* Ensures network reliability, redundancy, and security across all sites
* Leads complex IT projects, aligns priorities with organizational goals, and ensures timely delivery
* Manages project scope, timelines, and resources for major technology initiatives
* Applies project management methodologies to keep projects on track and within budget
* Communicates progress and risks to stakeholders and leadership
* Manages budgets, funding allocations, and vendor contracts to maximize value and accountability
* Develops and monitors annual and project-specific budgets
* Negotiates vendor agreements and service-level commitments
* Ensures financial decisions align with organizational priorities and compliance standards
* Partners with directors, managers, and end-users to align technology solutions with organizational needs
* Engages stakeholders to understand operational challenges and technology requirements
* Translates business needs into technical solutions that improve efficiency and service delivery
* Builds trust and collaboration across departments
* Drives adoption of modern platforms, tools, and practices to enhance service delivery
* Champions digital transformation initiatives and emerging technologies
* Promotes automation, cloud-native solutions, and best practices for IT servicemanagement
* Ensures staff training and readiness for new tools and processes
* Performs related work as assigned
* Responds to evolving organizational needs and special projects
* Provides technical expertise and leadership during emergencies or critical incidents
* Supports continuous improvement efforts across IT operations
HOW TO APPLY
Submit LFUCG electronic application through lexingtonky.gov/jobs and attach/upload applicable documents to verify your education, training, certification/license(s), or DD214 (for military preference with appropriate discharge) by filing deadline date.
RESUMES CANNOT BE SUBSTITUTED FOR THE APPLICATION, but are highly encouraged to be attached/uploaded to the application.
Please note that the section titled "Application Questionnaire" has to be completed every time a new or revised application is submitted. Even if other information is pre-filled, the Questionnaire does not transfer.
* APPLICANTS WHO FAIL TO COMPLETE THE ELECTRONIC APPLICATION IN ITS ENTIRETY WILL NOT BE CONSIDERED FURTHER*
CLOSING STATEMENT
Lexington-Fayette Urban County Government offers an outstanding benefits package. Links to our most popular benefits are below:
* Health and wellness benefits: lexingtonky.gov/benefits
* Paid and unpaid time off benefits: lexingtonky.gov/working/employee-handbook#chapter-4-paid-and-unpaid-time-off-benefits
* Direct deposit is required of all employees.
The LFUCG is an Equal Employment Opportunity (EEO) employer, and as such is committed to nondiscrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation or gender identity in hiring, promotion, discharge, pay and other aspects of employment.
CONTACT INFORMATION
For further information, call, e-mail, or visit:
Division of Human Resources
200 East Main St.
Lexington, KY 40507
Phone: **************
Website: lexingtonky.gov/jobs
E-mail: ********************
CLASSIFICATION TITLE
This classification is formally titled: Information Systems Manager
$87.2k yearly 7d ago
Service Manager
Tire Discounters 3.1
Service manager job in Lexington, KY
Join the Tire Discounters Family -- Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.
As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.
Your Role as a ServiceManager:
As a ServiceManager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.
What You'll Do:
* Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.
* Responsible for the smooth operation of the shop, which includes bay management and workflow of the location.
* Serves as a liaison providing clear communication between the shop, counter staff and customers.
* Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations.
* Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service.
Requirements
* Experience in automotive service/repair (certifications preferred).
* Management experience with strong leadership skills.
* Excellent communication and multitasking abilities.
* Strong work ethic and goal-oriented mindset.
* Valid driver's license and availability to work Saturdays.
* Ability to stand for long periods, bend, and lift up to 75 lbs.
* Authorized to work in the USA (18+).
* Comfortable with occasional mechanical hazards and outdoor conditions.
Career Path
ServiceManager → General Manager → Regional Manager
Compensation
Pay: $55,000 - $85,000+ annually
ServiceManagers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.
Why Tire Discounters?
* Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
* Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
* Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
* Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
$55k-85k yearly 60d+ ago
SSO Global Service Solutions Product Manager
Ralliant
Service manager job in Frankfort, KY
Remote The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik.
You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty.
This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays.
**Primary Responsibilities:**
Service Portfolio Leadership
+ Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap.
+ Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth.
Business Ownership & Performance
+ Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability).
+ Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement.
Go-to-Market Strategy & Execution
+ Lead the global go-to-market strategy for new and existing service offerings.
+ Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach.
+ Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value.
Value Proposition & Messaging
+ Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities.
+ Ensure consistent, customer-centric messaging across global regions and partner organizations.
Customer Insights & Competitive Strategy
+ Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences.
+ Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies.
Cross-Functional Alignment & Delivery
+ Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs.
+ Drive consistent global execution, ensuring offerings are delivered at high quality and scale.
Pricing & Commercial Strategy
+ Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies.
+ Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements.
Strategic Leadership & Planning
+ Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives.
+ Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas.
Performance Management and Rhythm of the Business
+ Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams.
**Essential Competencies:**
+ Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions.
+ Deliver Results - drives change through others to deliver measurable results.
+ Strategic - converts transformative ideas to practical steps & solutions that deliver real results.
+ Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly.
+ Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results.
+ Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries.
+ Courageous - challenges the status quo and makes difficult decisions0.
+ Adaptable - learns from mistakes and adjusts quickly and accordingly.
+ Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at _Gemba_ .
**Qualifications:**
+ Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred.
+ 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle).
+ Proven success marketing products or services globally and growing market share in competitive environments.
+ Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools.
+ Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives.
+ Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings.
+ Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities.
+ Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations.
\#LI-TD1
**Ralliant Corporation Overview**
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
**About Tektronix**
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
**Pay Range**
The salary range for this position (in local currency) is 104,300 - 193,700
$81k-129k yearly est. 42d ago
Mechanical Service Manager
Abstrakt Marketing Group
Service manager job in Lexington, KY
Full-time Description
This is a full-time, direct placement for a local mechanical contractor.
We're seeking a highly skilled HVAC ServiceManager to lead our service department. This individual will oversee day-to-day operations, manage a team of technicians, ensure excellent customer service, and drive efficiency and profitability within the department.
Responsibilities:
Manage and supervise HVAC service technicians, dispatchers, and support staff
Oversee scheduling, dispatch, and workflow to ensure timely service delivery
Provide technical support and training to service technicians
Ensure compliance with safety, quality, and industry standards
Build and maintain strong customer relationships through excellent communication and service
Monitor department performance, budgets, and profitability
Assist with recruiting, onboarding, and mentoring new technicians
Requirements
5+ years of experience in HVAC service, with at least 2 years in a leadership role
Excellent problem solving, customer service and communication/interpersonal skills.
Proficiency with Microsoft software products and general computer skills.
Ability to work effectively with all levels of Service staff
Must have a good technical understanding of commercial HVAC and refrigeration systems
The employee must occasionally lift and/or move up to 25 pounds.
Capable of climbing off/on equipment and ladders.
Able to walk construction job sites.
$37k-62k yearly est. 60d+ ago
District Manager
Subway-30209-0
Service manager job in Lexington, KY
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
$69k-115k yearly est. 4d ago
District Manager
Subway-2767-0
Service manager job in Lexington, KY
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
$69k-115k yearly est. 4d ago
District Manager
Subway-28735-0
Service manager job in Lexington, KY
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
$69k-115k yearly est. 5d ago
District Manager
Subway-10267-0
Service manager job in Lexington, KY
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
$69k-115k yearly est. 5d ago
District Manager
Subway-54743-0
Service manager job in Georgetown, KY
Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Service Restaurant (QSR) locations within a designated district. As a key member of our team, you will be responsible for driving sales growth, fostering a positive team culture, enhancing the guest experience, and ensuring operational excellence across all locations.
Key Responsibilities:
• Manage and oversee the daily operations of 8-10 QSR locations, ensuring adherence to company standards and policies.
• Develop and implement strategies to drive sales growth and meet revenue targets.
• Recruit, train, and develop high-performing teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor and analyze key performance metrics, such as sales, customer satisfaction, and operational efficiency, to identify areas for improvement and implement corrective actions as needed.
• Ensure compliance with food safety, cleanliness, and health regulations at all locations.
• Foster positive relationships with employees, customers, and stakeholders, resolving any issues or concerns in a timely and professional manner.
• Collaborate with other district managers and corporate leadership to share best practices, drive operational excellence, and achieve company goals.
Qualifications:
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of experience in multi-unit management within the QSR or hospitality industry.
• Proven track record of driving sales growth, achieving targets, and delivering results in a fast-paced, dynamic environment.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize and manage multiple tasks effectively.
• Flexibility to travel within the designated district as needed.
Benefits:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Opportunities for career advancement and professional development
Join Empire Hospitality Group and become a part of our team dedicated to delivering exceptional guest experiences and building a positive and inclusive work culture across our QSR locations. Apply now to take the next step in your career!
$69k-115k yearly est. 4d ago
Resident Services Manager
GMH Communities 3.6
Service manager job in Lexington, KY
GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.
Job Description:
The Resident Service's Manager reports to the General Manager with their primary responsibilities including supporting the efficient operation of the property, collecting and posting of rent and much of the property accounting, outstanding customer service, and the ability to step in and run the property in the General Manager's absence.
Responsibilities:
* Have a strong knowledge of the resident database, accounts receivable, and accounts payable
* Develop and maintain productive relationships with vendors and contractors
* Ensure timely payments of invoices & delinquency policies are followed
* Participate in the daily operations of the property
* Collect all rent, post rent, take action on delinquent rent
* Assist in the posting and paying of invoices as necessary
* Assist with leasing activities and lease execution, resident retention events and endeavors
* Assist in Maintenance follow-ups
* Thorough knowledge of office applications and company policies
* Assist in resolution of resident conflicts
Requirements:
* Bachelor degree strongly preferred, high school diploma required
* 2 years' experience in various positions in a residential rental community or hospitality industry is preferred
* Proven proficiency in areas of property management operations and leadership
* Strong financial, organizational, analytical and decision-making skills
* Strong internet, Microsoft Office, word processing and spreadsheet skills
* Basic knowledge of Social Media and online presence
* Must have excellent communication and people skills, and a passion to serve
This position offers the following competitive benefits:
* Health, Vision, and Dental Insurance for you and your dependents
* Prescription Drug Plan
* Employee Assistance Program
* Short-Term Disability & Long-Term Disability Insurance
* Group Life Insurance
* 401(k) Program with Employer Contribution
* Generous Paid Vacation, Sick Time and Holidays
* Paid Parental Leave
* Direct Deposit
* Collegial Work Environment
* Time off to Volunteer
* Employee Referral Program
* Voluntary benefits
GMH Associates, Inc. does not accept recruiting agency resumes. Please do not forward resumes to our employees. GMH Associates, Inc. is not responsible for any fees related to unsolicited resumes.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Visit our new website *******************************
GMH Associates, Inc. is an Equal Opportunity Employer
#LI-P
$35k-51k yearly est. 5d ago
Manager Food Operations I
The Walt Disney Company 4.6
Service manager job in Frankfort, KY
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
**Responsibilities :**
+ Manage all Galley staff and oversee operation of all galleys and food outlets
+ Coordination of all food offering including group offerings and special requests
+ Oversee proper preparation of special dietary meals and food allergies for Guests and Crew
+ Monitor all Culinary standards, inventory and cost control
+ Complete random food and menu audits
+ Maintains close relationship with shore side F&B management team
+ Ensure Disney Cruise Line and USPH Sanitation requirements are met in all galleys and food store rooms
+ Responsible for setting Departmental goals
+ Maintain Operating Guidelines and OJT material for areas of responsibility and revise as necessary
+ Ensure facilities and equipment are maintained and in good working order
+ Inventory control (par levels turnover and replenishment)
+ Monitoring/Implementation of garbage separation and disposal procedures
+ Monitor handling, maintenance, and reordering of operating equipment
+ See that hazardous materials are used and stored properly in operations under their control, including regular inventory and availability of MSDS
+ Facilitate department meetings
+ Provide leadership for all direct reports; Responsibilities include, but are not limited to:
+ Managing personnel files
+ Review and approve all renewal contracts before distribution
+ Conducting performance reviews, including discipline as needed
+ Ensuring Project Onboard compliance
+ Monitoring STAR, while making necessary corrections
+ Onboard training, new hire and ongoing
+ Succession planning
+ Crew recognition and communication
**Basic Qualifications :**
+ Minimum five years experience in high volume galley/F&B operation
+ Certified Executive Chef or equivalent degree in Culinary Arts
+ College education or equivalent industry experience preferred
+ Ship experience required
+ Excellent working knowledge of food and beverage products, services, and equipment
+ Demonstrated ability to calculate cost potentials/projections and understands the impact on budget
+ Technical and functional understanding of the ship based food and beverage operation
+ Excellent verbal and written communication skills
+ Strong interpersonal communication skills
+ Proficient in Microsoft Office and Outlook
**Additional Information :**
This is a **SHIPBOARD** role.
You must:
+ Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
+ Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
+ Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
+ If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
Your Responsibilities:
+ Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
+ Complete a pre-employment medical
+ Obtain a criminal background check
+ Bring approved work shoes
** _Disney Cruise Line_ is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
**Job ID:** 1324951BR
**Location:** United States
**Job Posting Company:** "Disney Cruise Line"
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
$74k-125k yearly est. 14d ago
Supervisor Mortgage Servicing Oversight
City National Bank 4.9
Service manager job in Frankfort, KY
WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.
WHAT WILL YOU DO?
* Serve as the primary point of contact for sub-servicers, ensuring communication and coordination.
* Monitor and evaluate sub-servicer performance against contractual obligations and performance standards.
* Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements.
* Conduct regular audits of subservicer operations and compliance practices.
* Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery.
* Analyze performance metrics to identify areas for improvement and drive corrective actions.
* Implement training programs for subservicer staff on compliance standards and best practices.
* Update training materials to reflect regulatory changes.
* Define documentation standards to ensure consistency and accountability in operations.
* Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership.
* Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input.
* Stay updated on regulatory changes and adjust processes accordingly.
* Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals.
* Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure.
* Address and resolve issues or breaches of service level agreements identified through monitoring and audits.
* Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals.
* Create a comprehensive suite of mortgage products and services.
* Establish policies, procedures, and workflows to ensure compliance and operational efficiency.
* Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff.
* Drive growth and profitability within the mortgage division.
* Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines.
* Manage vendor relationships and mortgage software applications.
* Represent the bank in community and civic activities to enhance market presence.
* Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures.
* Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation.
* Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance.
* Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters.
* Establish rigorous quality control measures to maintain high standards of service and compliance.
* Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations.
* Train team members and strategic partners on best practices related to foreclosure and bankruptcy.
* Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements.
* Engage with investors and insurers to advocate for policies beneficial to all stakeholders.
* Undertake special projects or strategic initiatives as assigned by senior leadership.
* Perform other duties as necessary, including travel.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
* Minimum of 5 years of Mortgage Default Experience
* Minimum of 5 Years of Mortgage Subservicing Experience
*Additional Qualifications*
* Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac).
* Running servicing operations and establishing an end to end servicing oversight control for a bank.
* Strong leadership, communication, and analytical skills.
* Proficiency in loan origination software (e.g., Encompass) and Microsoft Office.
* Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
* Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
* Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
* Strong quantitative, governance, and analytical abilities
* Ability to solve complex problems and drive structure through ambiguity
* Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
* Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
How much does a service manager earn in Lexington, KY?
The average service manager in Lexington, KY earns between $29,000 and $78,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Lexington, KY
$48,000
What are the biggest employers of Service Managers in Lexington, KY?
The biggest employers of Service Managers in Lexington, KY are: