Service manager jobs in Long Beach, CA - 5,944 jobs

Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the U.S. market and are now preparing to launch operations globally. Join us in shaping the future of sustainable mobility. 1. Job Description Oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance. Key Responsibilities Develop and execute customer service strategies and operational plans aligned with company objectives. Assign performance KPIs to teams and individual members. Manage all customer service and driver support activities across the country to achieve operational and service KPIs. Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency. Identify incidents and collaborate with cross‑functional teams to resolve customer and driver-related issues. Monitor performance metrics and propose improvement initiatives. Plan and implement training programs to enhance team expertise and service quality. Develop and standardize operational workflows and customer service guidelines. Coach and mentor team members to ensure adherence to operational standards and system requirements. Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customer service operations. 2. Requirements Bachelor's degree or higher. Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields. Minimum 3 years of managerial experience in Customer Service, Driver Support, or Service Operations. Proven experience managing teams of 30+ members. Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or ride‑hailing platforms.

Reports to: Vice President, Marketing Founded in 2014 by Dr. Brett Florie, Hydration Room is redefining proactive healthcare by blending holistic wellness with Western medicine. With 45+ clinics and rapid expansion underway, our mission is to deliver exceptional IV and injection therapies in a supportive, wellness-focused environment. We are a high-growth health and wellness company committed to raising the standard of clinical care and patient experience. Role Summary The Manager, New Clinic Openings & Local Marketing Activation drives the success of Hydration Room's new clinics by leading marketing activities from pre-opening through maturity. This role ensures each new location launches with strong community awareness to conversion, early patient trial, and membership momentum , and a repeatable framework for growth. As part of the Marketing team, this person collaborates across Operations, Finance, and Clinic Staff to bring new clinics to life by building local brand awareness, driving foot traffic, bringing in new patients, aligning execution, and turning insights into real-time, scalable actions. Welcome to your healthy place. Core Role Responsibilities: New Clinic Ramp & Local Activation Lead all pre-opening and launch marketing initiatives, including digital, grassroots, and in-market activations. Build and manage local marketing calendars to generate awareness, drive patient volume, and accelerate membership ramp. Coordinate all local signage and in-clinic collateral, ensuring brand consistency, timely production, and high-quality execution. Partner with the marketing team to localize creative and messaging for each market while maintaining visual and voice alignment with brand standards. Create KPIs and analyze market-level performance data (awareness, acquisition, conversion, retention) to identify key drivers of success and opportunities for optimization. Create market and partnership lists to support targeting, outreach, and promotional planning. Show return on investment. Paid Media & Performance Collaboration Work with the marketing and media teams to support budget allocation, campaign setup, and performance reporting for new clinic launches. Review campaign dashboards, share insights, and recommend adjustments to optimize spend and conversion performance. Community Partnerships & Outreach Build relationships with local fitness studios, wellness partners, and community organizations. Negotiate cross-promotional partnerships and sponsorships to expand Hydration Room's local footprint. Work with the Social Lead to coordinate local influencer and ambassador activations, leveraging user-generated content (UGC) for authenticity and reach. Membership Growth Lead pre-opening membership campaigns, including digital funnels, referral programs, and local outreach. Collaborate with Wellness Coordinators (WCs) by providing scripts, training, and promotional support for new offers and events. Partner with the marketing team to deploy email and SMS lifecycle campaigns that drive rebookings, reviews, and memberships. Use data to guide offer strategies, including when to extend or expire based on conversion performance. Grand Openings & Events Plan and execute grand opening events, media coverage, and community activations that drive awareness and early adoption. Manage signage, collateral, and events. Serve as the marketing point of contact on-site during opening week to ensure coordinated execution and brand alignment. Reviews & Reputation Provide reporting on review quantity and quality for new clinics, tracking progress and trends. Support Operations and Clinic Staff with review scripts, training, and tactics to encourage positive feedback and increase review volume. Cross-Functional Collaboration& Leadership Partner with Operations to align staffing, readiness, and patient experience with marketing activations. Collaborate with Finance and Marketing Leadership on budget management and ROI analysis. Act as an internal ambassador for local marketing excellence, influencing clinic teams through consistent communication, training, and hands-on support. Capture and share best practices and lessons learned to strengthen future openings and drive scalable growth. What We Offer: A fun, growing workplace where you can promote health and wellness in your community. Direct impact on Hydration Room's ability to grow and deliver accessible wellness care. Opportunity to shape the recruiting function and eventually build/lead a high-performing hiring team. Competitive pay and benefits, plus high visibility to executive leadership in a rapidly expanding wellness brand. Career development opportunities. Free IV/Injection perks program. Vacation time. Participation in a 401k program. Employee Assistance Program. Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees. The salary range for this role is $85,000 - $95,0000 per year. Bonus eligble. Qualifications & Required Skills: 4+ years of experience in multi-unit wellness, fitness, or retail marketing. Proven success in pre-opening, local marketing, and community partnership development. Experience working with paid media, creative, and analytics teams to drive performance. Strong understanding of marketing tools and platforms, such as Google Ads, Meta Ads Manager, HubSpot, and CRM dashboards. Excellent project management and organizational skills, able to manage multiple openings simultaneously. Data-driven mindset with the ability to interpret insights and act on them quickly. Strong interpersonal and communication skills with both internal teams and external partners. Willingness to travel up to 40-50% to support openings across California and future markets. Physical Requirements: Ability to sit at a desk for prolonged periods Ability to stand for prolonged periods of time if needed Must be able to traverse the entire facility Must be able to lift up to 15 pounds at times This indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.

A legal support services company seeks an experienced Division Manager to oversee operations and drive growth in Glendale, California. This role involves managing daily operations, developing business plans, and leading a team. Candidates must have a bachelor's degree and at least 5 years of management experience, along with strong leadership and communication skills. The company encourages professionals with a background in service-based environments to apply. #J-18808-Ljbffr

Culver City, CA POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. Job Overview The Senior Manager, Operations is a senior leadership role accountable for all retail store and field operations. This role is elevated above the Retail Operations Manager, with direct leadership over multiple Operations team members and ownership of both strategic and tactical initiatives across stores, field leadership, and cross-functional departments. This leader will manage and mentor a growing operations team, including the Retail Operations Manager, NSO Coordinator, Field NSO Coordinator, Store Communications Coordinator, and future Operations staff as the company scales. In addition to driving operational excellence across the North America, this role will own operational reporting, oversee all data creation for the team, and serve as the Operations representative in front of Executive Leadership. What You Will Achieve Strategic Leadership & Team Development Lead, coach, and scale the Operations team, setting clear priorities and holding leaders accountable for results. Oversee the development of Store Managers and Field Leaders into high-performing operators through structured training, coaching, and leadership development. Ensure accountability across all operational leaders through performance management, attendance oversight, and consistent feedback. Operational Excellence & Store Standards Provide oversight of all store Key Performance Indicators (KPIs), ensuring performance metrics are achieved and exceeded. Oversee execution of operational standards across store operations, inventory management, stock levels, and visual merchandising. Ensure store-level processes align with brand integrity, customer experience, and long-term growth objectives. Anticipate and resolve operational challenges at scale, driving consistent execution across all locations. Policy, Compliance & Efficiency Ensure full compliance with corporate policies, labor regulations, and legal requirements across the retail fleet. Oversee payroll management, headcount planning, and hiring strategy to align with labor budgets and company profitability goals. Ensure operational efficiency through streamlined processes, resource optimization, and ongoing cost controls. Cross-Functional & Global Alignment Act as the primary liaison between field operations and the support center, ensuring transparent and effective communication with Los Angeles and China offices. Partner cross-functionally with Real Estate, Construction, HR, L&D, Marketing, Finance, and Visual Merchandising to ensure alignment and successful execution of initiatives. Support product launches, brand activations, and marketing campaigns with seamless operational execution across the fleet. New Store Openings & ROBO Operations Oversee NSO planning and execution, from site readiness through Grand Opening, ensuring each store opens with operational excellence. Provide leadership oversight for ROBO Shop operations, including performance optimization, staffing strategies, and sales-driving initiatives. Reporting, Data & Insights Owns reporting and data creation for the Operations team, ensuring accuracy, clarity, and relevance for store leaders, field teams, and executives. Leverage data to identify opportunities, monitor performance, and guide decision-making at the store, regional, and executive level. Work cross-functionally with IT to create data reporting tools and programs that streamline reporting and improve ease of use for all teams. Executive Leadership Communication Supports the creation of presentation content for Executive Leadership updates, ensuring materials are polished, data-driven, and aligned with business strategy. Present operational updates to Field, Store, & Leadership teams, providing insights, recommendations, and status updates on departmental progress. What You Will Need Education & Experience Bachelor's degree in Business, Operations Management, Retail Management, or related field. 3+ years in a senior-level leadership role overseeing managers and/or cross-functional teams, either in a retail headquarters, corporate office, or support center environment. Demonstrated success in building and leading high-performing operations teams in a fast-scaling retail environment. Operational Expertise Deep understanding of retail operations, including NSO planning/execution, store operations, payroll management, compliance, and merchandising standards. Proven ability to develop scalable SOPs, policies, and best practices across multiple regions. Analytical & Technical Skills Advanced proficiency in Excel, including: Pivot Tables, VLOOKUP/INDEX-MATCH, conditional formatting, data validation, chart/graph creation, and basic macros (preferred). Strong ability to turn raw data into actionable insights and strategic recommendations. Leadership & Communication Exceptional ability to lead, coach, and inspire teams at multiple levels. Strong executive presence, with the ability to create and deliver compelling presentations to senior leaders. Highly collaborative and skilled at cross-functional influence. Customer & Brand Focus Commitment to delivering exceptional customer experiences and protecting POP MART's brand integrity. Balance efficiency, compliance, and customer satisfaction in all decision-making. What We Offer Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave. Growth opportunities: On-the-job training, leadership development, and stretch assignments to advance your career. Career development: Opportunities to take on larger responsibilities as POP MART's North America business scales rapidly. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Property & Asset Operations Manager - Hawaii Portfolio Portfolio Coverage: Hawaii Employment Type: Full-Time | Exempt A privately held commercial real estate organization is seeking an experienced Property & Asset Operations Manager to oversee the operational and financial execution of a portfolio of retail and mixed-use properties located in Hawaii. This Orange County-based role sits between senior property management and asset management and focuses on execution, oversight, and financial discipline - not investment strategy. The position works closely with on-island teams, executive leadership, and internal partners to ensure consistent operations, accurate budgeting, and strong NOI performance across geographically remote assets. The Opportunity This role is responsible for translating approved asset plans into consistent operational execution. The ideal candidate brings strong property knowledge, financial acumen, and sound judgment to manage complex assets remotely while operating within defined approval frameworks. Key Responsibilities • Oversee operational and financial performance of Hawaii p roperties • Prepare annual operating budgets and forecasts • Review monthly financials and identify risks and variances • Oversee CAM reconciliations and expense recoveries • Interpret lease language related to expenses and tenant obligations • Serve as escalation point for tenant, vendor, and compliance matters • Coordinate with on-island property management teams • Support leasing execution and tenant onboarding • Oversee approved capital projects and track spend and timing • Provide clear performance updates to leadership Qualifications Required • 8-12+ years of commercial real estate e xperience • Strong background in budgeting and CAM reconciliations • Working knowledge of commercial leases and recoveries • Experience managing multi-tenant retail or mixed-use assets Preferred • Experience overseeing geographically remote portfolios • Hawaii commercial real estate experience a plus

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Job Title: Operations Manager - Process Automation Reports to: VP, Operational Excellence About Our Organization RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space. We have quickly become an industry leader with a valuable service portfolio that addresses common patient access barriers, leading to better treatment outcomes and improved quality of life. Here at RIS Rx, we invite our teammates and partners to “Rise Up” with us to bring accessible healthcare to everyone. Job Summary We are growing exponentially so we need to build products that scale. This Operations Manager will pave the way for our PMs and Engineers by partnering with operators to measure performance, identify high ROI problems, prototype with low-code and GenAI solutions, and implement systems that pull the solution and operations towards the goal. The ideal candidate is a structured problem solver with an eye for detail, a track record of rolling up their sleeves to experience the problem, and excellent communication skills. Duties and Responsibilities • Define KPIs and build dashboards to measure performance and support proactive decision-making. • Identify, structure, and prioritize problems that affect our KPIs. Use frameworks and data to brainstorm options. Facilitate tradeoff conversations with leadership to align on a recommendation. • Create project plans, generate cross-functional buy-in, and project manage a team to meet deliverables. • Build low-code solutions and otherwise prototype products. Use these prototypes to clarify product requirements for PMs and engineers. • Implement processes and systems to reduce chaos and pull operations towards KPIs. • Be a thought partner to our operations, product, and engineering leaders. Qualifications Education/Experience • Bachelor's degree, ideally in a quantitative field like engineering, science, or mathematics. • 5+ years of experience in a role that requires highly structured problem solving like engineering, consulting, finance, and supply chain management. • Experience operating, building, or otherwise getting your hands dirty to solve the problem. Skills • Strong analytical problem solving and structured thinking. Able to translate ambiguity into repeatable and scalable systems. • Thorough and detail oriented. • Action-oriented and not afraid of solving a problem you've never seen before. A self-starter and go-getter. • Comfortable building models in Excel or writing scripts in Python. Bonus points if you've built solutions with GenAI tools. • Excellent communication skills and an ability to tailor your message to the audience. • Collaborative and teammate-lifting mindset.

An Uncommon Opportunity CAM Property Services enters its 40th year in business with the objective to scale from $25M to $50M in four years. This transformation requires stronger leadership, clearer SOPs, deeper accountability, modernized training, and a higher talent bar. Leaders hired during this period have the opportunity to shape CAM's culture, systems, workforce, and operational excellence. This uncommon growth window gives top talent a chance to create lasting impact. Role The Division Manager for Exterior Services leads our sweeping, high pressure steam cleaning, and trash chute cleaning divisions servicing commercial and multifamily properties. Responsibilities include oversight of night operations, fleet and equipment, personnel, and complex routing across CAM's California footprint. Responsibilities • Full P&L responsibility • Manage night and day crews • Optimize sweeping routes and steam cleaning schedules • Oversee fleet, equipment readiness, and maintenance • Enforce quality standards and safety protocols • Support Mercury Constellation workforce advancement • Strengthen client relationships Success Measures • Margin improvement • Route efficiency • Equipment uptime • Client retention • Quality and safety performance Compensation • Base salary from $90,000 per year • Annual bonus plan based on operational improvements in gross profit and gross margins -- target: 20% of base salary • Company vehicle, fuel card and maintenance • Benefits include: HMO, Dental, Vision, Term Life Insurance; 401k; Vacation and Sick time About CAM CAM is committed to hiring and developing talented leaders who can operate at a higher level of decision-making ownership, accountability and strategic impact so we can scale to $50M. Elevating the talent bar ensures a strong framework for building the next generation of CAM leadership together. Learn more at ***************************

The Operations Manager is the owner of day-to-day venue performance, combining building operations, event execution, and venue representation into one accountable role. This position ensures the venue is operationally sound, guest-ready, compliant, and professionally represented from the moment a client signs through post-event closeout. This role acts as the primary point of contact for clients, staff, vendors, and ownership, anticipating issues before they arise and ensuring every event runs smoothly, safely, and to brand standards. No task is too small if it impacts guest experience, safety, or operational excellence. Core Responsibilities 1. Building & Facility Operations Oversee all aspects of building maintenance, repairs, and upkeep Coordinate and manage vendors for HVAC, electrical, plumbing, structural, cleaning, pest control, elevators, and waste management Conduct regular facility inspections and preventative maintenance checks Ensure all equipment (elevators, bar equipment, lighting, sound, security systems, fire alarms) is operational and compliant Maintain organized records of repairs, warranties, inspections, service contracts, and logins (1Password) Respond immediately to urgent facility issues and emergencies 2. Venue Representative & Client Management Serve as the Venue Representative / Site Rep for all events Once contract and payment are completed, introduce yourself via: Initial intro call Follow-up intro email Two weeks prior to event: Conduct prep call Complete Event Prep Form in HoneyBook Confirm all logistics, timelines, staffing, and special requests Build rapport with clients, planners, and vendors while protecting venue policies and standards Act as the on-site decision-maker and client-facing authority during events 3. Event & Venue Operations Support Ensure venue is fully operational and event-ready for all bookings Manage and train all Event Hosts / Site Reps Coordinate with hospitality, bar, security, A/V, cleaning, and external vendors Oversee load-ins, load-outs, vendor setup, and breakdown to prevent damage Monitor: Capacity and guest flow Safety and compliance Noise, elevators, restrooms, and common areas Troubleshoot issues in real time during events Each event requires: Site Rep / Venue Manager (Operations Manager or trained delegate) Security / Hosts Cleaning (during & post-event) A/V Engineer (if applicable) (Refer to the specific Venue Manual for staffing ratios.) 4. Staff Management, Scheduling & Conduct Schedule all event staff once event prep is completed (2 weeks prior) Ensure staff are briefed, trained, and aligned with SOPs Dress Code All staff: all black Security & A/V: formal black blazers No hats, scarves, bags, or noticeable accessories Staff Conduct Rules No alcohol consumption before, during, or after events Staff may not consume event food or beverages Staff may bring personal food/water and store in BOH only No guest engagement unless necessary for duties No phone use while on duty No accepting goods, favors, or participation in event activities 5. Standard Operating Procedures (SOPs) Create, document, train, and enforce SOPs for: Opening & closing procedures Event setup and breakdown Emergency protocols Security coordination Cleaning and sanitation standards Vendor and contractor access Staff conduct and escalation procedures Continuously improve SOPs based on feedback and post-event reviews. 6. Compliance, Safety & Risk Management Ensure compliance with building codes, fire safety, and health department regulations Manage permits and inspections as required Work closely with security teams to uphold safety standards Handle incident reporting and post-event operational reviews Take immediate action to mitigate safety risks (spills, overcrowding, equipment issues) 7. Inventory & Asset Management Track all venue assets: furniture, fixtures, tools, equipment Maintain organized storage and BOH areas Ensure toiletries, supplies, and consumables are always stocked Place and manage supply orders proactively Prevent loss, misuse, or damage of venue property 8. Vendor & Budget Oversight Source, negotiate, and manage vendors and contractors Monitor operational spend and stay within approved budgets Submit invoices for approval related to operations and maintenance 9. Tools & Systems Must be proficient in: Trello - task management HoneyBook - CRM & event prep Tripleseat - Lillian venue events Google Workspace - documentation & communication Slack - internal communication Rentman - staffing & scheduling Venue Manuals Qualifications & Skills 3-5+ years experience in venue operations, hospitality, facilities, or event production Strong understanding of building systems and preventative maintenance Highly organized, proactive, and detail-oriented Calm under pressure; decisive and solutions-oriented Strong client-facing communication skills Confident managing staff, vendors, and security teams Comfortable creating systems, checklists, and documentation Flexible schedule including nights, weekends, and event days Success Looks Like Events run smoothly with minimal intervention from ownership Clients feel supported, informed, and confident Issues are solved before guests notice SOPs are clear, followed, and continuously improved Venue is clean, safe, compliant, and always guest-ready Ownership trusts this role to fully "handle it" end-to-end

About the Role We are seeking a results-driven General Manager (GM) of Plumbing Services to lead frontline service operations across our Orange County and Los Angeles territories. This role has full ownership of technician performance, field sales execution, shop operations, and dispatch coordination. This is a hands-on leadership role that blends strategic oversight with day-to-day operational execution. The GM will play a critical role in driving profitable growth, developing high-performing field teams, and delivering best-in-class customer service. What You'll Do Lead Technician Performance & Development Implement and continuously improve standardized install procedures, QA/QC protocols, and service playbooks Establish, track, and coach to key technician KPIs (average ticket, conversion rate, callbacks, etc.) Own onboarding and 30-day ramp plans for new technicians Conduct ride-alongs to coach technical execution, customer experience, and sales effectiveness Drive Field Sales Execution Partner with Field Service Sales Managers (FSMs) to achieve sales targets and improve close rates Coach teams on upsells, drain-to-lining conversions, and membership sales Leverage tools such as SalesPro AI and performance dashboards to drive results Provide clear feedback, accountability, and performance management for FSMs Oversee Shop & Inventory Operations Manage the LA Shop Manager and serve as interim OC shop lead until growth supports dedicated oversight Ensure job readiness through strong inventory control, VMI programs (via Hajoca), and tool management Maintain clean, compliant, and professional facilities aligned with brand standards Optimize Dispatch & Operational Flow Align technician availability, job types, and routing with dispatch to maximize capacity and revenue Support dispatch in real-time problem-solving and route optimization Review and improve weekly dispatch metrics and scheduling accuracy Partner Cross-Functionally Act as a subject matter expert for multi-family and commercial field projects, supporting Business Development with job walks and estimates Collaborate with Repipe, Marketing, and other verticals on strategic initiatives Participate in weekly leadership and performance review meetings, reporting on KPIs and operational insights What We're Looking For 5+ years of leadership experience in plumbing, HVAC, construction, or related technical service operations Proven success leading and developing field teams, including technicians, dispatch, and supervisors Strong understanding of plumbing service workflows, install standards, and quality control Demonstrated ability to manage operational KPIs and drive measurable improvement Experience improving sales performance through coaching, estimating, and customer communication Skilled in workforce planning, routing, scheduling, and capacity optimization Data-driven mindset with experience using dashboards and performance analytics Experience overseeing shop operations, inventory control, and vendor/VMI relationships Strong problem-solving skills in fast-paced, field-based environments Excellent communication skills with the ability to motivate and hold teams accountable Commitment to safety, compliance, and delivering a high-quality customer experience Ability to travel between branches and job sites, with flexibility to support operations outside standard business hours

Located in Sun Valley, CA, the General Manager runs the division largely as a stand-alone leader with autonomy over the business. The GM will be responsible for creating vision, strategy and execution that will lead to growth and increased profitability of the company. The role will lead the growth and includes full P&L ownership. Key focus areas include Operational Performance and Fiscal Management, Sales Strategy, Business Development, Estimating. The GM leads a two-shift aerospace/defense plating operation team of direct and indirect reports in an office and shop environment. Responsibilities Cultivate a high-performance work environment that aligns core business strategies, drives stronger employee engagement, and creates a safe working environment for all employees. Implement a culture of accountability with employees by establishing expectations and metrics for employees; communicating expectations; monitoring results and communicating poor performance. Build out a team for growth and acquisitions with a focus on accounting and sales. Ensure cross-training coverage and a strong bench is in place for all key roles. Work hands-on with Operations and Commercial Teams to oversee the day-to-day operations and identify and develop plans to reduce waste and inefficiencies. Ensure production schedule is current and accurate and jobs are prioritized in the shops. Oversee procurement and subcontracting activities to ensure items are purchased within budget and meet contractual requirements. Ensure a “safety first” working environment is prioritized for employees by developing safety awareness programs. Oversee Environmental team including ensuring compliance and reporting Monitor quality processes to ensure best-in-class field construction is achieved. Quality approvals for Nadcap, FAA While working closely with the Controller, own and manage the division's financial results, including profit & loss and balance sheet. Monitor revenue, expenses, assets, and liabilities, ensuring accurate reporting and compliance. Communicate financial performance and risks to leadership. Conduct financial and operational analysis to support decision-making. Review key metrics, identify trends, and recommend improvements to drive efficiency and profitability. Develop a solid understanding of the financials and identify areas of opportunities to improve the performance of the business. Understand existing customer and vendor contracts; negotiate areas of risks including payment terms, warranty periods, etc. Communicate financial results, potential risks, and action plans to improve performance to ownership. Develop an intimate understanding of the business, product lines, and operations. Develop and execute a strategy for growth including setting sales targets, business objectives, financial plans, and operations targets. Leverage, develop and maintain strong working relationships with customers. Protect and grow relationships with Boeing, Lockheed, and other aerospace customers Oversee standard costing processes for individual components and assemblies, ensuring accurate per-piece cost calculations. Manage custom project pricing, including both quoted and time & materials (T&M) approaches, to ensure competitive and profitable bids. Develop and implement estimating strategies that align with business objectives and drive margin improvement and customer retention and acquisition. Utilize and continuously improve estimating tools and systems to enhance accuracy, efficiency, and consistency in project cost assessments. Experience, Qualifications & Attributes At least 10 years of progressive experience manufacturing with experience in chrome plating/coatings and a strong focus on process improvement and operational leadership Experience with engineered finishing processes (coatings, surface treatment, heat treatment, etc.) is relevant Aerospace/defense experience would be ideal A post-secondary level of education with preference for either a business management degree or engineering degree or relevant experience Hands-on experience in working at a leadership level in a production environment, focused on quality control and process improvements Familiar with OEM expectations and certification environments Proven experience managing full P&L responsibility, including financial planning, reporting, and performance optimization Demonstrated success in talent development, including recruiting, training, mentoring, and building high-performing teams Experience leading remote or distributed teams, ensuring effective communication, collaboration, and results across multiple locations Merger and acquisition experience is considered an asset, especially with integration and change management in manufacturing environments Understands industry standards Proven ability to lead multi-shift manufacturing environments Strong leadership with the ability to motivate the team to grow the business. Excellent judgment, strategic thinking, and creative problem-solving skills. Skilled in negotiation and conflict resolution, fostering a collaborative and productive work environment. Exceptional relationship-building and communication skills with employees, customers, and stakeholders. Financial acumen to support P&L management, costing, and pricing models. High standards of ethics, integrity, accountability, and respect for others. Adaptable and resilient, able to lead through change and drive continuous improvement. We thank all interested parties but only those selected will be contacted to move forward.

Title: Associate Manager Medical Information Duration: 11 Months Pay Range- $50- $55 per hour The Medical Information Specialist responds to unsolicited medical requests regarding Client products from healthcare professionals (HCPs), members of the public, and internal Client colleagues. Responses are provided in a timely manner using approved standard documents, up-to-date literature support, and other validated resources. This role uses scientific and medical information expertise to support strategic initiatives and empower stakeholders with globally aligned resources that enable informed decisions and improved patient outcomes. Key Responsibilities • Respond to unsolicited requests for medical and scientific information regarding Client products and document responses in the request handling system (MiQ) • Research and collaborate with cross-functional colleagues to provide responses to complex medical information requests • Create, update, review, and quality-check medical information response documents in accordance with local laws and regulations • Collaborate with affiliate medical information teams and internal partners including medical affairs, development, regulatory, global patient safety, operations, and commercial teams to manage global response topics and content • Prepare data-on-file documents to support response documents and complex inquiries • Maintain medical information document repositories with routine review for regulatory updates, scientific conference data, literature surveillance, and newly published materials • Understand and anticipate the needs and preferences of internal and external stakeholders • Review and analyze medical information databases for trends, customer insights, and data gaps to guide content development • Prepare customer interaction reports and share insights with internal stakeholders • Oversee and/or evaluate external consultant writers as needed • Provide process and product training to colleagues and vendors as required • Support departmental strategic initiatives including product launches, labeling updates, and patient engagement activities • Identify, report, and record adverse events and product complaints in accordance with SOPs • Participate in medical information activities and projects aligned with global and regional strategic plans • Work under the supervision of a manager or senior colleague Knowledge and Skills • Excellent written, verbal, and interpersonal communication skills with the ability to work effectively in multidisciplinary, global teams • Ability to clearly communicate scientific data to diverse audiences, including members of the public • Knowledge and understanding of Client's marketed and investigational products • Understanding of regulatory and legal requirements for providing medical information in the pharmaceutical environment, including regional and country-specific regulations • Strong ability to analyze and evaluate clinical, biomedical, and scientific data • Proven ability to build and maintain strong cross-functional relationships • Strong attention to detail, project management, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Awareness of digital solutions for engaging healthcare providers and patients • Prior experience with problem-solving and project management preferred Education and Experience • Pharmacy, Nursing, or Medical/Life Sciences degree or advanced degree (PharmD preferred) • Experience in medical information or a healthcare environment preferred • Experience in the pharmaceutical industry or with a medical information vendor preferred • Experience in Cell Therapy, Hematology, or Oncology preferred

About Us We are a startup revolutionizing the beauty industry by defining the standard of “clean.” Our premium skincare, makeup, and body care formulations combine uncompromising safety, efficacy, and environmental responsibility. Our vision goes beyond products-we aim to empower and inspire confident individuals to drive meaningful change. Our innovative community-commerce ecosystem connects customers, beauty enthusiasts, and loyalists, allowing them to align with our brand in ways that authentically reflect their values and aspirations. From our formulas to our advocacy efforts to our community connection, we lead clean. Position Overview We are seeking a detail-oriented and proactive Operations Manager to oversee logistics (inbound and outbound freight) and fulfillment operations with third-party logistics partners (3PL). This is a critical role that supports our rapidly growing beauty business by ensuring timely delivery of products, managing inbound and outbound flows, and supporting the resolution of daily operational issues. Key Responsibilities Inbound Freight Management Plan and manage inbound shipments (international and domestic) including freight bookings, load consolidation, carrier selection and route optimizations to ensure timely and cost-effective delivery of inventory. Supervise Logistics Coordinator (direct report) to ensure all business logistics needs and deadlines are met or exceeded. Maintain a network of carrier partners to obtain and compare freight quotes to optimize shipping costs and service levels. Manage air freight operations, including tracking and analyzing air freight spend to identify cost-saving opportunities; collaborate with air carriers to negotiate favorable rates and maintain the air freight tracking reports. Customs & Compliance Coordination Coordinate with customs brokers and freight forwarders to ensure smooth customs clearance for international shipments. Prepare and maintain all required shipping and customs documentation (e.g. bills of lading, commercial invoices and packing lists) and ensure proper HTS classifications for imported goods to comply with import regulations. Coordinate and manage execution of established SOPs with 3PL to ensure inbound shipments release timing is in alignment with internal quality assurance compliance processes. Receiving & Delivery Coordination Schedule and confirm outbound carrier shipments for transfers between 3PLs, Contract Packaging partners and Retail locations. Ensure inbound shipments are compliant with 3PL warehouse receiving requirements (labeling, pallet configuration, etc.) to avoid delivery delays or non-compliance fees. Freight Claims Management File and Manage freight claims for any lost, damaged or delayed inbound shipments. Oversee claims process for outbound DTC shipments to ensure 3PL or carrier compensation is successfully completed for all eligible shipments and validated with 3PL freight invoice credits. Internal Orders Support Oversee logistics for internal stock movements, including product sample orders and headquarters (HQ) supply orders. Validate internal orders meet approval and accounting requirements prior to entering NetSuite (ERP). Manage 3PL Ensure these internal shipments are executed efficiently, with proper documentation and tracking, to meet the needs of marketing, events, or other departments. Wholesale Logistics Operations Support wholesale and retail channel operations by coordinating logistics for partner orders (e.g. Retail Sites, Amazon and other Wholesale Retail accounts). Coordinate with 3PL and carriers to ensure compliance with each partner's shipping guidelines and routing requirements, helping to minimize delays and avoid additional fees or chargebacks. Cross Functional Collaboration: Work closely with cross-functional teams - including Sourcing, Product Development, Inventory Management, Planning, and Sales/Wholesale - to align inbound logistics with product launch schedules and inventory needs. Provide expertise in logistics planning and troubleshoot supply chain issues to support overall business objectives. Qualifications & Experience 4+ years of experience in inventory or supply chain operations, beauty or CPG experience preferred. Strong working knowledge of domestic and international freight modes, incoterms, and import/customs regulations. Hands-on experience coordinating global shipments and customs clearance is required. Strong problem-solving and decision-making skills in supply chain contexts. Proactive in identifying issues (delays, shipping discrepancies, etc.) and driving solutions to maintain supply continuity. Proficient in ERP and supply chain software, experience with NetSuite is strongly preferred. Skilled in Excel and data analysis capabilities. Comfortable generating reports and using data to drive decisions. Excellent written and verbal communication skills. Highly organized and process-oriented, with strong attention to detail. Ability to manage up and work independently while also supporting team execution. International experience is a plus, particularly in global supply chain management and logistics. Why Join Us? Competitive compensation, annual performance-based bonus eligibility, and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k), flexible paid time off, and employee discounts. Fast-paced, collaborative work environment with opportunities for career advancement and professional growth. The opportunity to make a significant impact on a growing and innovative beauty brand. Counter is a people-powered movement that starts with those behind it! We're building a team that reflects the diversity of the communities we serve, where every individual is respected, supported, and empowered to thrive. We know that different backgrounds, identities, and perspectives make us stronger, more creative, and better equipped to drive change. That's why we're committed to fostering an inclusive culture where everyone belongs. Counter is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender/gender identity or expression, age, national origin, disability, veteran status, or any other legally protected status. We encourage all individuals to apply and join us in shaping a cleaner, more inclusive future for all.

Core Requirements: Bachelor's degree 10+ years in Manufacturing Operations management with current P&L responsibility Preferred Requirements: MBA degree The successful candidate will play a key role in directing and executing business goals and objectives to achieve profitable and sustainable growth. This includes implementing key business initiatives, such as lean manufacturing, and helping to develop high-performance teams. The ideal candidate should be an impact player with a proven track record of accomplishments, understand the business implications of decisions, and demonstrate a strong orientation toward profitability. CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and around 2,000 Operations placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement. Responsibilities: Complete leadership responsibility for performance and overall development of the business unit Manage the operations with a result-driven framework focused on safety, quality, and continuous improvement to meet and exceed customer expectations and business goals Empower teams with a managerial style that is collaborative, inclusive, and balanced in approach to achieve commitments Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals Integrate manufacturing, materials, and maintenance functions, ensuring processes result in high-quality throughput Lead efforts to continuously improve the division's competitive position, resulting in reduced turn time and cost Provide leadership and employee development through selection/talent acquisition, performance management, training/development, coaching/mentoring, and motivation of management, supervisory, and hourly personnel in alignment with the business goals and objectives Confidentiality is guaranteed. Applications require a resume/CV with contact information. Learn more about us at CiresiMorek.

Beacon is Critical Role's membership service, a platform designed to bring fans closer to the stories, worlds, and creators they love. We're seeking an entrepreneurial, product-focused General Manager to lead Beacon through its next stage of growth. The GM will shape the product, inspire the team, and champion the community, ensuring Beacon evolves alongside the ways audiences connect with stories and creators. This role requires both strategic leadership and creative vision, blending data-driven insights with bold storytelling instincts. The GM will steer Beacon as a platform, a product, and a community... balancing business performance with an authentic fan-first experience. JOB SUMMARY The General Manager of Beacon will own end-to-end responsibility for the platform's success. This role blends product leadership, operational execution, technical visioning, financial oversight, and audience growth. The GM will ensure Beacon delivers a world-class UI/UX, scalable SVOD infrastructure, and unique customer ecosystem while delivering sustainable business performance. This is a full-time role with a starting salary in the range of $180,000-$250,000 annually. It is a hybrid position based out of our office in Burbank, CA. AREAS OF FOCUS Elevate the user experience through brand, technical, content, community and commerce enhancements. Anchor content and enhancements in observed user behavior, aligning them with well-defined customer journeys and incorporating frequent learning loops for continuous improvement. Ensure prolific access to content and tools by developing a connected ecosystem of IP, experiences and audiences. ESSENTIAL DUTIES and RESPONSIBILITIES [Other assignments, projects, and duties not outlined below may be required] Product & User Experience Defines and owns the product vision and roadmap for Beacon. Ensures the platform delivers an exceptional and intuitive UI/UX across web, mobile, and connected devices. Partners with design and engineering teams to continuously refine user journeys, engagement flows, and accessibility standards. Develops and tests platform/brand engagement and membership models such as tiers, perks, tools and programs to increase subscriber lifetime value and retention. Platform Development Leads SVOD product development, including subscription management, payments, content delivery, and DRM. Oversees technology stack decisions with a focus on scalability, performance, and security. Drives innovation in personalized recommendations, community engagement features, and content discovery. Explores alignment across IP ecosystems to uncover savings, efficiencies and user flow. Business & Financial Leadership Owns the P&L for Beacon.tv, balancing cost control with revenue growth. Develops financial models, forecasting subscriber growth, churn, ARPU, and operational costs. Optimizes pricing, subscription tiers, and promotional strategies. Identifies and evaluates partnership opportunities with distribution platforms, payment providers, and third-party technology partners. Owns platform growth strategy from content consumption to membership engagement Identifies and implements new revenue streams including memberships, creator monetization tools, and community features. Customer Experience Excellence Leads CX strategy to ensure seamless, personalized, and community-driven subscriber experiences across all touchpoints. Implements data-driven insights for improving onboarding, support, feedback loops, and subscriber engagement. Champions a user-friendly, responsive platform environment that supports long-term loyalty and brand advocacy. Team & Operations Builds and leads a cross-functional team across product, engineering, design, marketing, and operations. Implements KPIs to measure performance across product health, user growth, and financial sustainability. Fosters a culture of accountability, creativity, innovation and operational discipline. EDUCATION Bachelor's degree required EXPERIENCE & QUALIFICATIONS 10+ years of experience in product management, digital media, or technology leadership roles. Experience at the intersection of creative direction, brand strategy, and digital product leadership. Proven track record building or scaling an SVOD/OTT platform. Strong understanding of UI/UX principles and ability to translate customer needs into product solutions. Technical fluency with streaming technologies, DRM, CDN, APIs, and subscription infrastructure. Demonstrated ability to manage P&L, forecast revenue/costs, and build scalable financial models. Proven experience leading diverse creative, technical, and operational teams in high-growth environments. Entrepreneurial mindset with a bias for action and problem-solving. Experience with community-driven media products or fan engagement platforms. Familiarity with emerging distribution models. Proven ability to scale creative and product strategies across global audiences and markets.

Job Description: General Manager Compensation: $100K annually Contract Type: Full-Time Contractor Christin Marie Studio Overview: Christin Marie Studio is a fast-growing e-commerce brand specializing in handmade, artisan-driven fashion and jewelry. As the brand scales, we are seeking an experienced General Manager to oversee studio operations and accountability to ensure seamless execution across teams, systems, processes, and launches. This role is critical to maintaining operational continuity, profitability, and growth, as campaign volume and organizational complexity increase. Role Overview: The General Manager serves as the senior operating leader of Christin Marie Studio and Christin's primary operational partner. This role is responsible for running the day-to-day execution of the business end to end, ensuring the studio operates smoothly, profitably, and in alignment with established creative direction and leadership priorities. The General Manager owns operational execution, people management, and process accountability, enabling the business to function without interruption during periods of founder absence while supporting the successful execution of campaigns, launches, and revenue initiatives. Key Responsibilities: Operations & Execution Leadership: Own and oversee all daily studio operations, ensuring priorities and deliverables are executed accurately and on time. Serve as Christin's primary operational operator, proactively identifying and resolving execution risks or inefficiencies. Ensure seamless operational continuity across campaigns, launches, and core business functions. Team Leadership & Accountability: Manage operations-focused team members and department leads, setting clear expectations, KPIs, and performance standards. Maintain alignment and accountability across teams to ensure consistent execution with or without founder presence. Act as the first point of escalation for operational and people-related issues. Operational Systems & Continuity: Build, document, and maintain scalable operational systems and workflows. Ensure redundancy and coverage across inventory management, production, fulfillment, and returns. Oversee vendors, logistics partners, and operational tools to maintain launch and execution readiness. Financial & Performance Oversight: Manage operational budgets, staffing costs, and execution-related expenses. Monitor margins, cash flow, and performance metrics tied to operational efficiency. Partner with leadership on forecasting and financial planning as it relates to operations and execution. Marketing & Revenue Execution Support: Oversee the execution of approved marketing initiatives, sales launches, live selling, and partnerships. Ensure cross-functional coordination and operational readiness for revenue-driving activities. Identify execution constraints early and communicate risks or needs to leadership and creative teams. Qualifications & Skills: 5+ years of experience operating or leading a small to mid-size consumer or creative brand. Direct experience overseeing e-commerce operations, fulfillment, and inventory workflows. Familiarity with TikTok Shop, social commerce, and live selling environments strongly preferred. Strong people leader with the ability to manage teams, enforce processes, and drive accountability. Financially literate with experience managing budgets, margins, and operational performance. Highly organized, decisive, and able to operate calmly in fast-paced, high-growth environments. What We Offer: A collaborative, fast-paced work environment within a growing fashion and jewelry brand. The opportunity to take ownership of studio operations and directly impact business scalability and performance. Competitive compensation and the chance to partner closely with a creative founder and leadership team. Join us and help ensure Christin Marie Studio operates seamlessly, predictably, and at a high level as we continue to grow!

General Manager responsibilities include: Design strategy and set goals for growth Control budgets and optimize expenses Ensure employees are motivated and productive Job Description We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise. Ultimately, you'll help our park grow and thrive. Responsibilities Oversee day-to-day operations Responsible for the guest experience in the park along with driving profitability. Design strategy and set goals for growth Maintain budgets and optimize expenses Set policies and processes Ensure employees work productively and develop professionally Oversee recruitment and training of new employees Evaluate and improve operations and financial performance Prepare regular reports for upper management Ensure staff follows safety protocols Provide solutions to issues (e.g. profit decline, maintenance of equipment, employee conflicts, loss of business to competitors) Requirements Proven experience as a Manager or similar role Experience in planning and budgeting Knowledge of business process and functions (finance, HR, procurement, operations etc.) Strong analytical ability Excellent communication skills Outstanding organizational and leadership skills Problem-solving aptitude

People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities. Apply today! What our team members are saying: Video Clip 1 Video Clip 2 Video Clip 3 Learn more about us at cathaybank.com GENERAL SUMMARY Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $26.44 - $31.25 / hour Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for a discretionary bonus. Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy. Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law. Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster: Poster- English Poster- Spanish Poster- Chinese Traditional Poster- Chinese Simplified Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. Credit Acceptance offers our team members in the sales department: Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more Progressive career opportunities as demonstrated by our record of promoting internally Flexibility to set your own schedule and manage your own territory, ideal for self-starters A dedicated support system including structured and continued training Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: Motivation to succeed and achieve goals Drive to continuously improve oneself and their customers Demonstrated sales successes with an established track record of achievement and progression Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: Account Managers Account Executives District Sales & Sales Managers Field Sales & Territory Managers Area Managers Business Development Business Managers Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: Prospecting automotive dealerships to enhance business development outcomes Account management & client services to build a strategic and consultative relationship with customers Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: Minimum travel of 80% in the market Proven track record of success in a competitive sales environment Bachelor's degree or equivalent work experience A valid driver's license, insurance and registration Occasional overnight travel, less than 10% Preferred: Knowledge or experience in auto finance or retail operations of automobile dealerships Existing relationships with dealers in the defined territory Targeted Compensation: $124,800 Base Salary + Uncapped Commission #LI - Remote INDSAMP #zip Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.