Customer Service Manager
Service manager job in Louisville, KY
Designation: Customer Service Manager
Location: Louisville, KY (On-Site, Full Time, Exempt)
Reports To: Director - Customer Care
Qualifications and Skills
• Bachelor's degree or equivalent in Mechanical/Electrical/Mechatronics Engineering or similar
• Minimum 5-7 years of experience in same or similar role with experience in managing/supervising direct reports.
• Working knowledge of MS Office & Windows OS
• Prior experience with Computerized Maintenance Management Systems (CMMS) is preferred.
• Performance management, problem solving & analytical skills.
• Troubleshooting & Root Cause Analysis experience.
• Working knowledge of electrical & mechanical parts of automation systems.
• Experience in robotics, warehouse automation including automated material handling systems, and logistics automation systems a distinct advantage.
• Customer Centricity
• Ability to work in demanding and stressful situations to meet customer demands.
• Positive can-do mentality to always look for opportunities.
• Hands on approach to actively working on site for setting the standards of technical support.
• Strong verbal and written communication skills.
• Team management and development experience.
• Support After Sales & Customer Service Team & Stakeholder Management.
Purpose of Role
• The scope of responsibilities will include, but not limited to, on-site support, remote support, technical service,
warranty management, annual maintenance contracts, and spare parts management.
• Provide focused leadership ensuring that customers receive best-in-class service.
• Manage a team of Residential Service / Mobile Robotics / Controls Engineers & Techs, on-site at one of our biggest project sites for a prominent customer.
Responsibilities and Duties
• Collaborate with Director of Customer Care & VP of Projects to support the after-sales strategy for Addverb and implement the same through objectives (targets), policies and initiatives to increase revenue & profitability for Addverb and improve customer satisfaction and loyalty.
• Develop and optimize support and service processes, tools, and systems. Also align with the internal team for regular audits of systems as per standards and needs to retain our ISO certification compliances.
• Negotiate, finalize, renew, and monitor service contracts with customers and partners to ensure smooth operations of automation equipment deployed at the customers sites.
• Build & manage customer relationships to capture feedback and improve customer satisfaction levels.
• Collaborate with cross-functional teams such as supply chain, purchasing, design, production, quality, product development, projects etc. to resolve issues and improve product/service quality and customer satisfaction.
• Manage the mechanism for timely escalation of open issues and resolve escalations on priority basis to ensure high customer morale and satisfaction.
• Work closely with the global after-sales team to ensure proper support is provided to the client at all times.
• Develop, train, and motivate the after-sales team to achieve business objectives and targets while creating an inclusive and beneficial work culture.
• Ensure that all the above responsibilities are achieved with the relevant safety standards being applied in all situations.
• Schedule preventive and breakdown maintenance, and document and track maintenance records in CMMS.
• Manage customer spare parts and reorder parts as needed to maintain a minimal threshold of spare parts.
• Provide system health evaluation and analyze performance against established KPI.
• Data mining as needed to identify top maintenance issues that need the most attention.
• Provide weekly and monthly reports to the customer and stake holders.
Your role will also require you to:
• Have experience working in a mission-critical, on-call environment is desirable
• Have the ability and willingness to lift, lower and carry objects up to 15-30lbs, work from heights, climb ladders, and in confined spaces
• Travel ~10-20% only as needed
• Hold a valid driver's license and a decent driving record with a car is preferred
Assistant Unit Manager
Service manager job in Shelbyville, KY
About the Job:
As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.
The Day-to-Day:
Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary.
Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
Review financial reports and take appropriate actions to optimize performance.
Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.
Is this you?
2+ years of restaurant/retail management experience.
Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
Ensure all employees receive proper training and resources.
Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant.
Lead efforts in individual and team recognition, collaboration and motivation.
Identify and recruit exceptional talent, supporting the RGM in the hiring process.
Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
Competitive pay
Bonus Eligible
Paid Time Off
Free meal each shift
Medical benefits
401k retirement plan with 4% match
Career advancement and professional development
Tuition reimbursement and scholarship opportunities
KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
Branch Operations Manager
Service manager job in Shepherdsville, KY
Bring your personality to the Malone team! Go-getter. Straight-talker. People person. If that sounds like you, consider joining us for our mission. At Malone, there is nothing we love more than helping people and companies connect to accomplish amazing things.
About Us:
Malone is a private, award-winning company dedicated to providing staffing and recruitment needs to clients across the nation. Ranked on the SIA 2024 Top 100 List as one of the Largest Staffing Companies in the US, it is our pleasure to serve as the workforce resource and to make a positive impact on people's lives.
Malone is actively recruiting a talented and results-driven Branch Manager to join our team. If you are passionate about employee development, operations management, growth, relationship building, and problem-solving, we would love to hear from you.
Position Summary:
The Branch Manager is primarily responsible for supervision of day-to-day operations, developing and leading a team, growing and maintaining client relations, establishing goals, implementing policies/procedures in compliance with federal and state requirements, and overseeing branch P&L. This includes collaborating with sales and marketing teams to generate new business, along with recruitment and placement of talent pipelines.
Location: Shepherdsville, KY 40165
Job Type: Full-time
Primary Responsibilities:
• Manage and mentor branch office staff
• Run day-to-day operations of the branch
• Hire, develop, and train employees
• Establish goals, activities, and objectives
• Develop new customer contacts while maintaining current customer relationships
• Generate sales leads and business development within the market area
• Lead branch efforts to identify, screen and place qualified candidates in temporary and contract roles
• Handle personnel functions within the branch
• Recruitment, screening, and placement of applicants
• Branch P&L responsibility; drive profitability, control costs, and utilize resources
• Expedite Workers Comp and UI claims
• Other duties as assigned
Qualifications:
• Must have previous experience in a supervisory or leadership role
• Experience in recruitment, HR, or the staffing industry is a plus
• Superior customer service, public relations, and interpersonal skills
• Bilingual in Spanish and English is a plus
• Ability to motivate and lead
• Proficient in Microsoft Office
• Available to work in office Monday - Friday 8am - 5pm
Management Registry, Inc. hiring decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
For more information, please contact our corporate office at **************.
Electrical Operations Manager
Service manager job in Louisville, KY
We are looking for an experienced Division Manager to lead the growth of our Louisville Office. Key Responsibilities
Provide strategic leadership and direction for the Louisville Electrical Division.
Drive revenue growth by actively pursuing new business opportunities and clients in the region.
Cultivate strong relationships with general contractors, developers, engineers, and key stakeholders.
Monitor market trends and identify opportunities for competitive bids and strategic alliances.
Ensure financial health of the division through effective budgeting, forecasting, and cost control.
Project Management Responsibilities
Lead large-scale, complex electrical construction projects from inception to completion.
Oversee project planning, execution, and closeout to ensure timely and budget-conscious delivery.
Coordinate with clients, field teams, subcontractors, and suppliers to maintain project alignment.
Proactively manage risks, resolve issues, and ensure compliance with contract terms.
Track project financials, including billing, change orders, and cash flow management.
Preferred Qualifications
7-10 years of experience in electrical construction, with 5+ years in project management roles.
Demonstrated success managing multi-million-dollar commercial or industrial projects.
Strong leadership background, with prior experience in operations or team management preferred.
In-depth knowledge of NEC, local building codes, and industry best practices.
Proficient in project management software, estimating tools, and Microsoft Office Suite.
Benefits
Salary $100,000- $140,000
Performance Bonus
Company vehicle or vehicle allowance
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
christian.webb@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CW7-1854915 -- in the email subject line for your application to be considered.***
Christian Webb - Recruiter
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 06/02/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
Retail Store Assistant Manager
Service manager job in Louisville, KY
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success.
Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
Participate in cross-training for flexibility in various departments and responsibilities.
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
Yes
Essential Qualities for Success
At least 2 years of retail experience or equivalent combination of experience and education.
Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
Proven ability to analyze and optimize complex processes to achieve operational excellence.
Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
Demonstrated experience making sound decisions in a professional context. Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes.
Comfortable navigating computer systems and software to assist customers or manage activities.
Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail.
Proven track record of consistently producing error-free work and meeting quality standards.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks.
Proficiency with Microsoft Office Suite or related software.
Working knowledge of Microsoft Office Suite.
Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to operate machinery such as a forklift, pallet jack, handheld inventory device and other retail equipment.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
Food Services Leader
Service manager job in Simpsonville, KY
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Pay Rates Starting between: $14.20 - $21.10 / hour
Qualifications
Previous experience or working knowledge of restaurant operations
Incredible customer service skills & the ability to help maintain a customer focused culture
Must be proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Background check is required
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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General Manager
Service manager job in Jeffersonville, IN
Restaurant Manager
Penn Station East Coast Subs is looking for Restaurant Managers who are motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together, increase profits, and provide superior service. If you have prior restaurant experience, you may qualify! Penn Station is proud to provide competitive benefits and pay.
The Restaurant Manager position is responsible for:
Utilizing knowledge of positional skills, customer service and courtesy, health and safety regulations and all policies and procedures.
Providing quality products and service in a clean and safe environment to each and every customer.
Additional Requirements :
Strong Customer service skills and a great attitude are required.
Managers must be at least 21 years of age and possess all documents and permits required by state and federal law.
Benefits:
We are proud to provide competitive benefits and pay including: Flexible Schedules, Meal Discounts, and many others.
Required qualifications:
21+ years or older
Legally authorized to work in the United States
Customer Service Manager II
Service manager job in Louisville, KY
ADP is hiring a Key Account Executive. The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, build and manage client relationships at all levels to ensure ADP Retirement Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs.
Responsible for driving client retention and delivering message to clients and associates regarding the Retirement Services value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client.
Participates on task force or project teams that focus on strengthening client relationships.
Designs and executes improvements for process and procedures so that established goals are met.
Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Retirement services and products.
Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution.
Communication: Actively and consistently communicates with clients and internal teams.
Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues.
Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery.
Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base.
Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed.
Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
Over 5 Years, Up to 8 Years of service or relationship management experience in a fast-paced service environment.
Within years of experience, must possess at least 5 years of successful business leadership experience.
Progressive management experience in consulting or large corporate environment.
Experience or familiarity in the Retirement Services industry a must.
Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations.
Bachelor's Degree or its equivalent in education and experience
Customer Service Manager II
Service manager job in Louisville, KY
ADP is hiring a Key Account Executive. The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, build and manage client relationships at all levels to ensure ADP Retirement Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs.
Responsible for driving client retention and delivering message to clients and associates regarding the Retirement Services value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client.
Participates on task force or project teams that focus on strengthening client relationships.
Designs and executes improvements for process and procedures so that established goals are met.
Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Retirement services and products.
Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution.
Communication: Actively and consistently communicates with clients and internal teams.
Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues.
Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery.
Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base.
Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed.
Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
Over 5 Years, Up to 8 Years of service or relationship management experience in a fast-paced service environment.
Within years of experience, must possess at least 5 years of successful business leadership experience.
Progressive management experience in consulting or large corporate environment.
Experience or familiarity in the Retirement Services industry a must.
Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations.
Bachelor's Degree or its equivalent in education and experience
Mgr, Customer Service
Service manager job in Louisville, KY
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. This position is responsible for the coaching and development of a team of supervisors in a fast-paced, dynamic call center environment. The manager is accountable for meeting and exceeding departmental and call center goals. This position is responsible for the management of customer service staff including all activities that contribute to ensuring customers receive the best service possible.
* Actively and consistently support all efforts to simplify and enhance the customer experience.
* Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
* Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
* Effectively lead a team of supervisors utilizing management skills including, but not limited to, time management, financial management, planning, communication, delegation and organizational skills.
* Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
* Manage call center floor activity including monitoring staffing levels, efficiency and service levels and outages/service interruptions. Escalate rep and customer impacting issues appropriately.
* Ensures departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
* Ensure all Supervisors and Call Center Reps are trained on an ongoing basis.
* Provide regular reporting of key performance initiatives to the site leader of the Call Center Operations.
* Hire, evaluate, coach and counsel employees in the performance of their duties.
* Establish and maintain interdepartmental relationships and communications to ensure alignment on all business initiatives and desktop tool effectiveness.
* Develop staff to be more effective in their roles by providing ongoing coaching, performance reviews and on-the-job training.
* Make decisions and implement change to improve processes and customer experiences utilizing root cause analysis and data trends.
* Facilitate open communications between representatives, supervisors, peers, departments, systems and region.
* Ensure all call center operational tools are effective on an ongoing basis, including desktop configurations, call routing/handling, CSG (ACSR) access, etc.
* Develop and interpret internal reporting to effectively manage the business.
* Lead projects utilizing effective project management skills.
* Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
* Manage department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed.
* Perform other duties as requested by management
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to act with honesty and integrity
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of applicable products and services Knowledge of general accounting and billing procedures
Required Education
Bachelor's degree in business or related field (MBA preferred); or equivalent experience
Required Related Work Experience and Number of Years
Customer service/call center experience - 7-10
Supervisory/management experience - 5+
WORKING CONDITIONS
Office environment Exposure to moderate noise level Travel may be required Hours may vary
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Good vision, including peripheral, and ability to adjust focus
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
#LI-DM6
CCS530 2025-66488 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
ATS Integrated Solutions - Lead Security Service Technician
Service manager job in Louisville, KY
COMPANY INFORMATION:
Established in 1986, ATS Companies is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration. We aim to be the market leader in excellence in building technologies by providing the industry's best teams, engineered solutions, service support, and products.
At ATS, we custom engineer and install building automation systems to optimize buildings' mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel.
Headquartered in the Pacific Northwest, with 14 offices and growing across the United States, we support and manage complex building automation and controls projects across the country and abroad. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative.
ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees' ability to grow their career and find long-term success at ATS.
JOB SUMMARY:
The Lead Security Service Technician will lead projects, execute service calls, train customers, train technicians, program systems, and assist with customer phone support. Assure that projects are properly staffed and have consistent communication with the General Contractor or POC. Lead Tech should exhibit a high level of device troubleshooting and installation knowledge in access control, video security, alarm installation and related technologies.
DUTIES AND RESPONSIBILITIES:
Perform Service Support Program duties
Execute and lead quoted service projects
Troubleshoot access control, intrusion, intercom, and video systems.
Replace failed components, as necessary
Communications with Supervisor, Service Coordinator, Account Manager, and Customer
Perform initial programming on systems (i.e., Lenel, Bosch, Avigilon)
Plan and organize acceptance of Certificate of Completion by customers, ensuring system functionality and customer satisfaction, by reviewing the drawings and scope of work as well as the sequence of operation.
Ensuring that all assigned installation projects are managed properly in accordance with ATS's policies and procedures, are timely completed, and are completed in accordance with budget.
SKILLS AND ABILITIES:
Experience with Access Systems, IP based Cameras, IP based Intercoms, Intrusion Systems, and hardware installation
Strong troubleshooting skills
Knowledge with LAN, WAN, Switches, Relay Logic, and/or NVR Systems
Computer hardware and software skills. (Microsoft Word, Excel, hard drives, etc.)
Ability to be a leader and work independently
Strong communication and interactive skills
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
This position requires a combination of working in an office environment and routine visits to project jobsites up to 30% of working hours. Project jobsites present typical construction and outdoor conditions that require the use of personal protective equipment for safety purposes. Must be comfortable climbing a ladder infrequently. Small repetitive motions and use of small tools is included.
POSITION TYPE AND HOURS
Full-time, exempt
Typical Monday - Friday working hours with flexibility as needed
This position will be required to support the service department by taking 24hr on-call for service as needed.
On-call is typically once a month for 7 days.
This is a non-exempt position.
CREDENTIALS AND EXPERIENCE
AA degree in applied technology or 5-10 years' experience in the industry
Training Certifications (i.e., manufacturers or safety)
Equivalent combination of education and experience
Computer programming experience
Troubleshooting experience
BISCI certification or equivalent is a plus.
ATS is an equal opportunity employer and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category. All such discrimination is strictly prohibited.
The above job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Customer Service Manager
Service manager job in New Albany, IN
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - New Albany, Briscoe Parkway
Division: Solutions
Job Posting Title: Customer Service Manager
Time Type: Full Time
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DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
Service Manager
Service manager job in Jeffersonville, IN
Join the Tire Discounters Family -- Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.
As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.
Your Role as a Service Manager:
As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.
What You'll Do:
* Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.
* Responsible for the smooth operation of the shop, which includes bay management and workflow of the location.
* Serves as a liaison providing clear communication between the shop, counter staff and customers.
* Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations.
* Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service.
Requirements
* Experience in automotive service/repair (certifications preferred).
* Management experience with strong leadership skills.
* Excellent communication and multitasking abilities.
* Strong work ethic and goal-oriented mindset.
* Valid driver's license and availability to work Saturdays.
* Ability to stand for long periods, bend, and lift up to 75 lbs.
* Authorized to work in the USA (18+).
* Comfortable with occasional mechanical hazards and outdoor conditions.
Career Path
Service Manager → General Manager → Regional Manager
Compensation
Pay: $55,000 - $85,000+ annually
Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.
Why Tire Discounters?
* Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
* Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
* Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
* Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
Senior Customer Solutions Engineer - IMS Professional Services
Service manager job in Frankfort, KY
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
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**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
Member Service Supervisor
Service manager job in Frankfort, KY
Job DescriptionSalary:
Purpose:
Reporting directly to the Chief Experience Officer, this role oversees the teller and member service teams and is responsible for managing, planning, coordinating, and administering daily branch operations. The position ensures efficient, effective, and timely service delivery that enhances the overall Member experience. The successful candidate will provide strategic leadership and guidance to employees, fostering a culture of empowerment, motivation, teamwork, and innovation to consistently meet and exceed Member expectations.
Benefits
9 Paid Holidays
Paid Time Off
401k plan with employer match
Medical Insurance
Employer paid Dental and Vision Insurance
Employer paid Life Insurance and Long-Term Disability
Position Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides continual positive support for the Credit Union's quality service and friendliness initiatives, including reinforcing the importance of exceeding Member Service expectations to branch employees.
Assists in creating a motivational atmosphere - coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to employees - to encourage employees to progressively raise their level of Member Service skills and knowledge of Credit Union products and service offerings.
Composes and conducts employee performance evaluations and disciplinary actions, as well as prepare employee skill assessments, perform skill observations and facilitate employee coaching sessions.
Develops an understanding of the Credit Union's products and services, and a working knowledge of deposit account types and consumer loans, as well as other related program offerings with a willingness and ability to cross-promote.
Assesses risks in all financial transactions and new accounts executed by employees.
Competently performs all duties of the Teller and Member Service representative roles.
Other duties as assigned
Education/Experience/Licenses
College degree or equivalent work experience in the financial service industry preferred. Credit Union or banking background desired.
High school diploma or GED equivalent is required.
Minimum of three (3) years progressively responsible experience in leadership and/or supervision within a financial institution required
Skills
Understands how to properly secure cash, keys, negotiable items, and follows established security standards and procedures used in financial services industry.
Competent working knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings and cross-selling.
Must have the ability to use related computer software and Microsoft Office applications.
Provide exemplary member service experience.
Excellent time management skills and possess the ability to multitask.
Professional verbal and written communication skills.
Ability to build rapport and work well in a team environment.
Expree Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Assistant Manager
Service manager job in Louisville, KY
Penn Station East Coast Subs in Louisville, KY is looking for talented and driven individuals to fill the role of Assistant Manager in one of our many locations. We are located in Louisville, Bardstown, Radcliff, Shepherdsville, Elizabethtown, and Shelbyville Kentucky.
If you believe that the people make the difference and you want to help your team and yourself grow, then we want to hear from you. We believe that quality is the key ingredient to a restaurants success, which is why we believe in Quality People, Quality Service, and Quality Food.
Were a Fine Casual concept, meaning that we define the experience for our guest by providing the excellent service, high quality products, and attention to detail of Fine Dining while delivering the convenience, value, and flexibility found in Quick Casual concepts.
Job Responsibilities:
Provide excellent quality service, food, and leadership
Lead a team towards a common goal with urgency and accuracy
Develop and train a team to be successful
Comply with all company policies and government regulations
Write and manage schedules of employees while maintaining profitability goals
Read and understand profit & loss (P&L) statements and how to manage costs
Assist the General Manager in ensuring the success of the team, store, and company through excellent leadership, guest service, and execution of proper procedures
Opportunities & Benefits
Penn Station is currently seeking full-time salaried Assistant Managers
Internal promotion is not only available, but preferred 75% of our General Managers were promoted from within.
Paid vacation
Medical, dental, and vision insurance available
Closed for Easter, Thanksgiving, and Christmas Day
Monthly bonus incentives based on reasonable metrics and are achievable
Qualifications
High School Diploma, GED, or equivalent
Minimum of 1 year in a supervisory/management role (3+ preferred)
Minimum of 1 year experience in a restaurant environment (3+ preferred)
Must have excellent communication and conflict resolution skills
Experience in developing teams is required
Basic computer skills is required
Required qualifications:
Legally authorized to work in the United States
18 years or older
Service Manager
Service manager job in Madison, IN
Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.
As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.
Position Overview
As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.
Key Responsibilities
* Lead and coach technicians, manage performance, and assist with hiring.
* Oversee service bay workflow and communicate wait times to sales staff.
* Ensure clear communication between the shop and customers.
* Promote safety and meet quality and service standards.
* Drive customer satisfaction and teamwork.
Requirements
* Experience in automotive service/repair (certifications preferred).
* Management experience with strong leadership skills.
* Excellent communication and multitasking abilities.
* Strong work ethic and goal-oriented mindset.
* Valid driver's license and availability to work Saturdays.
* Ability to stand for long periods, bend, and lift up to 75 lbs.
* Authorized to work in the USA (18+).
* Comfortable with occasional mechanical hazards and outdoor conditions.
Career Path
Service Manager → General Manager → Regional Manager
Compensation
Pay: $55,000 - $85,000+ annually
Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.
Why Tire Discounters?
* Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
* Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
* Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
* Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
Member Service Supervisor
Service manager job in Frankfort, KY
Purpose:
Reporting directly to the Chief Experience Officer, this role oversees the teller and member service teams and is responsible for managing, planning, coordinating, and administering daily branch operations. The position ensures efficient, effective, and timely service delivery that enhances the overall Member experience. The successful candidate will provide strategic leadership and guidance to employees, fostering a culture of empowerment, motivation, teamwork, and innovation to consistently meet and exceed Member expectations.
Benefits
9 Paid Holidays
Paid Time Off
401k plan with employer match
Medical Insurance
Employer paid Dental and Vision Insurance
Employer paid Life Insurance and Long-Term Disability
Position Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides continual positive support for the Credit Union's quality service and friendliness initiatives, including reinforcing the importance of exceeding Member Service expectations to branch employees.
Assists in creating a motivational atmosphere - coaching, mentoring, training, counseling, monitoring, and delivering positive feedback/evaluations to employees - to encourage employees to progressively raise their level of Member Service skills and knowledge of Credit Union products and service offerings.
Composes and conducts employee performance evaluations and disciplinary actions, as well as prepare employee skill assessments, perform skill observations and facilitate employee coaching sessions.
Develops an understanding of the Credit Union's products and services, and a working knowledge of deposit account types and consumer loans, as well as other related program offerings with a willingness and ability to cross-promote.
Assesses risks in all financial transactions and new accounts executed by employees.
Competently performs all duties of the Teller and Member Service representative roles.
Other duties as assigned
Education/Experience/Licenses
College degree or equivalent work experience in the financial service industry preferred. Credit Union or banking background desired.
High school diploma or GED equivalent is required.
Minimum of three (3) years progressively responsible experience in leadership and/or supervision within a financial institution required
Skills
Understands how to properly secure cash, keys, negotiable items, and follows established security standards and procedures used in financial services industry.
Competent working knowledge of branch depository and loan operations; sound knowledge of methods and principles of financial services practices and standards including product offerings and cross-selling.
Must have the ability to use related computer software and Microsoft Office applications.
Provide exemplary member service experience.
Excellent time management skills and possess the ability to multitask.
Professional verbal and written communication skills.
Ability to build rapport and work well in a team environment.
Expree Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Assistant Manager
Service manager job in Jeffersonville, IN
Penn Station East Coast Subs in Louisville, KY is looking for talented and driven individuals to fill the role of Assistant Manager in one of our many locations. We are located in Louisville, Bardstown, Radcliff, Shepherdsville, Elizabethtown, and Shelbyville Kentucky.
If you believe that the people make the difference and you want to help your team and yourself grow, then we want to hear from you. We believe that quality is the key ingredient to a restaurants success, which is why we believe in Quality People, Quality Service, and Quality Food.
Were a Fine Casual concept, meaning that we define the experience for our guest by providing the excellent service, high quality products, and attention to detail of Fine Dining while delivering the convenience, value, and flexibility found in Quick Casual concepts.
Job Responsibilities:
Provide excellent quality service, food, and leadership
Lead a team towards a common goal with urgency and accuracy
Develop and train a team to be successful
Comply with all company policies and government regulations
Write and manage schedules of employees while maintaining profitability goals
Read and understand profit & loss (P&L) statements and how to manage costs
Assist the General Manager in ensuring the success of the team, store, and company through excellent leadership, guest service, and execution of proper procedures
Opportunities & Benefits
Penn Station is currently seeking full-time salaried Assistant Managers
Internal promotion is not only available, but preferred 75% of our General Managers were promoted from within.
Paid vacation
Medical, dental, and vision insurance available
Closed for Easter, Thanksgiving, and Christmas Day
Monthly bonus incentives based on reasonable metrics and are achievable
Qualifications
High School Diploma, GED, or equivalent
Minimum of 1 year in a supervisory/management role (3+ preferred)
Minimum of 1 year experience in a restaurant environment (3+ preferred)
Must have excellent communication and conflict resolution skills
Experience in developing teams is required
Basic computer skills is required
Required qualifications:
Legally authorized to work in the United States
18 years or older
Service Manager
Service manager job in New Albany, IN
Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 40 years ago, we have been raising the bar in the tire and automotive business. Family-owned and operated to this day, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service.
Now nearly 2000 strong, our team members are the best in the business, so we also continue raising the bar as an employer of choice! We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and a focus on life balance!
POSITION OVERVIEW
Our Service Managers lead, coach, and motivate the team of Service and Tire Technicians for their store, ensuring the highest quality of service delivery and outstanding customer service!
A CLOSER LOOK UNDER THE HOOD
Service Managers are pivotal to successful day-to-day operations and leadership of each of our locations. Below are the primary responsibilities to help you get a feel for a "day in the life."
* Leads the Service Technician and Tire Technician team, including evaluating performance, providing training, and assisting with hiring, discipline, and termination.
* Monitors and manages the workflow in service bays and keep sales staff informed on wait times.
* Facilitates clear and consistent communication between the shop and customers.
* Ensures every vehicle has been inspected for needed services, appropriate recommendations are given, and customers are satisfied with the services performed.
* Promotes a safe work environment and ensures all safety policies are followed.
* Meets or exceeds Tire Discounters performance standards for quality and speed of service.
* Drives customer satisfaction and continually reinforces that the customer is our highest priority!
* Promotes company culture of cooperation and collaboration among all team members.
* Partners with sales staff as needed to assist customers and help with other tasks.
CAREER TRACK
No "dead-ends" here, as we offer clear paths for advancement for strong performers interested in growing in their career! There are multiple paths to success, but below is just one example of the potential career path for a Service Manager.
Service Manager->General Manager->Regional Manager
COMPENSATION PLAN
Pay: $50,000 - $70,000+ Effective Rate
Our Service Managers have earning potential of $80,000+ annually with base hourly rate, overtime, monthly SPIFFs and monthly bonus opportunities factored in.
WHY CHOOSE TIRE DISCOUNTERS?
We realize the company you chose to work for is a big decision, and you have options. Below are some of the top reasons to consider building your career with us!
* Get In Your Groove- Whether in our stores or our home office, there are a variety of roads to success at Tire Discounters.
* Take the Wheel- As we continue to grow, so will the many career opportunities for our team members.
* Accelerate Growth - We provide outstanding opportunities to build your professional skill set, including fully paid ASE training and a generous tool discount program for Service Technicians.
* Find Alignment- We know solid compensation and benefits programs are vitally important to you and your family.
* Roll Together - At Tire Discounters, you'll roll with the best team in the business, great people who genuinely care and support each other.
COMMITMENT TO DIVERSITY AND INCLUSION
Tire Discounters is fully committed to diversity and inclusion and is proud to be an Equal Opportunity Employer. An individual's race, color, sex, religion, national origin, marital status, sexual orientation, age, disability, veteran status, are never a factor in any employment-related practice or policy, including recruitment, hiring, training, compensation, promotion, and discipline.
THE "NUTS AND BOLTS" NECESSARY FOR SUCCESS
* Previous mechanic experience or experience working in automotive service and repair. (ASE Certifications are preferred but not required)
* Prior management/supervisory experience -- effective at coaching, motivating and leading teams.
* Excellent communication and customer service skills.
* Great organization and multi-tasking capabilities.
* Strong work ethic, drive and goal orientation.
* Must have and maintain a valid driver's license
* Availability to work Saturdays.
* Authorized to work in the USA and at least 18 years of age.
* We are focused on safety, but Service Managers should be comfortable with occasional exposure to mechanical hazards and outside weather conditions.