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Service manager jobs in Louisville, KY - 2,848 jobs

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  • Service Delivery Manager

    Arvato Bertelsmann

    Service manager job in Louisville, KY

    As a Service Delivery Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders. YOUR TASKS * Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service. * Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs. * Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes. * Establish and maintain well-coordinated internal relationships with key decision makers across the organization in various departments, ensuring alignment on client needs and business goals. * Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance. * Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment. * This is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice. YOUR PROFILE * B.A. or B.S. degree or equivalent work experience. * Minimum five years Customer Service Management/Account Management experience. * Must be able to work in demanding, problem solving orientated environment. * Excellent communication skills. * Must be assertive, analytical and able to establish priorities. * Customer Service Management/Account Management experience working in a Supply Chain environment strongly preferred. * Advanced Excel skills preferred. * Experience with SAP or other large Warehouse Management System preferred. WE OFFER * Medical, Dental, Vision, Life Insurance, and Disability Pay. * 401(k) with company matching up to 6%. * Paid Time Off, including paid holidays. * Flexible Spending Accounts. * Voluntary benefits such as legal and financial assistance, pet insurance, and more. * Employee Assistance Program. * Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. * Commuter benefits. * Employee engagement activities. EOE Protected Veterans/Disability
    $75k-108k yearly est. 6d ago
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  • Service Delivery Manager

    Bertelsmann 4.6company rating

    Service manager job in Louisville, KY

    As a Service Delivery Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders. YOUR TASKS Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service. Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs. Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes. Establish and maintain well-coordinated internal relationships with key decision makers across the organization in various departments, ensuring alignment on client needs and business goals. Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance. Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment. This is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice. YOUR PROFILE B.A. or B.S. degree or equivalent work experience. Minimum five years Customer Service Management/Account Management experience. Must be able to work in demanding, problem solving orientated environment. Excellent communication skills. Must be assertive, analytical and able to establish priorities. Customer Service Management/Account Management experience working in a Supply Chain environment strongly preferred. Advanced Excel skills preferred. Experience with SAP or other large Warehouse Management System preferred. WE OFFER Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities.
    $59k-87k yearly est. 2d ago
  • Service Manager

    Bridgestone Americas 4.7company rating

    Service manager job in Louisville, KY

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $19.57 - $29.36 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
    $19.6-29.4 hourly 6d ago
  • Manager, Sleep Center

    Norton Healthcare 4.7company rating

    Service manager job in Louisville, KY

    Responsibilities The role of the Manager, Sleep Center, is responsible and accountable for the planning, organizing, delegating, coordinating and managing the department to ensure a high level of care, service, quality and overall patient satisfaction. Other responsibilities include managing staff productivity, development and education as well as establishing measurable goals and objectives for the sleep department and its staff. The manager assists hospital leadership with the development of annual budgets for the department, and is responsible for projecting, assessing, developing and implementing immediate and long term plans for growth, development, and efficient operations that are aligned with the organization. Key Accountabilities: Develops with the assistance of other department professionals, the administrative, clinical, technical, and operational policies and procedures for the departments within the service area. Performs routine review of departmental operations to ensure high quality clinical outcomes, and to ensure the financial, productivity and patient satisfaction goals are being met. Participate in annual budgetary processes as required. Reports operational data as needed during required departmental meetings. Plans, organizes, delegates, coordinates and manages the Sleep department to ensure a high level of care, service, quality and overall patient satisfaction. Must be available to communicate with all associates within (and outside) the immediate departments with a heightened responsiveness to questions and concerns in order to foster the most positive working environment possible. Responsible for encouraging collaboration among physicians, department leadership, and clinical staff to develop an integrated, evidenced-based process of care and resource coordination. This better ensures the effective movement of patients between inpatient, outpatient, and diagnostic settings. Qualifications Required: With a Bachelor's Degree: Three years sleep center in a healthcare setting Without a Bachelor's Degree: Seven years sleep center in a healthcare setting Desired: Three years sleep center management in a healthcare setting Certified Respiratory Therapist (National) OR Polysomnographic Technologist OR Registered Respiratory Therapist (National) OR Registered Sleep Technologist OR Sleep Disorders Specialty (National)
    $32k-48k yearly est. 1d ago
  • Center Manager in Training - Relocation Required

    Biolife Plasma Services 4.0company rating

    Service manager job in Frankfort, KY

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ **Senior Operations Management Trainee (Senior OMT)** Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - AR - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - AR - Virtual **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes
    $33k-53k yearly est. 4d ago
  • NK - Customer Service Supervisor

    GAT 3.8company rating

    Service manager job in Louisville, KY

    GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Part time, variable, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
    $24k-33k yearly est. 17d ago
  • Service Center Manager

    Dayton Freight 4.6company rating

    Service manager job in Louisville, KY

    * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. * Paid holidays (8); paid vacation and personal days * 401(k) plan, Company Match Responsibilities Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. * Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions * Maintains excellent communication with external and internal customers * Analyzes revenue statistics * Identifies sales opportunities and develops customer solutions * Keeps fully informed of competitor developments * Recruits, qualifies, interviews, hires, trains and develops Service Center personnel * Develops sales/marketing action plans to maximize territory revenue * Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies * Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations * Evaluates all freight claims * Ensures that Service Center premises are protected and maintained * Facilitates informational meetings with Service Center team members * Effectively handles special assignments as directed Qualifications * Knowledge of the LTL/ Transportation Industry * Managed Drivers and Dock Workers * Managed a Sales staff * Has been responsible for developing and following a budget * Legally eligible to work in the United States * Fluent in English Benefits * Stable and growing organization * Competitive weekly pay * Quick advancement * Professional, positive and people-centered work environment * Modern facilities * Clean, late model equipment * Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. * Paid holidays (8); paid vacation and personal days * 401(k) plan, Company Match
    $33k-40k yearly est. Auto-Apply 38d ago
  • Customer Service Manager II

    Blueprint30 LLC

    Service manager job in Louisville, KY

    ADP is hiring a Key Account Executive. The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, build and manage client relationships at all levels to ensure ADP Retirement Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs. Responsible for driving client retention and delivering message to clients and associates regarding the Retirement Services value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client. Participates on task force or project teams that focus on strengthening client relationships. Designs and executes improvements for process and procedures so that established goals are met. Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Retirement services and products. Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution. Communication: Actively and consistently communicates with clients and internal teams. Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues. Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery. Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base. Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed. Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Over 5 Years, Up to 8 Years of service or relationship management experience in a fast-paced service environment. Within years of experience, must possess at least 5 years of successful business leadership experience. Progressive management experience in consulting or large corporate environment. Experience or familiarity in the Retirement Services industry a must. Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations. Bachelor's Degree or its equivalent in education and experience
    $30k-55k yearly est. 1d ago
  • Customer Service Manager II

    Adpcareers

    Service manager job in Louisville, KY

    ADP is hiring a Key Account Executive. The Key Account Executive (KAE) strengthens the connection with clients through service and consultation. Acts as the Retirement Services subject matter expert for the client and provides consultation to strategically drive results with the goal of increasing client satisfaction and retention. Works directly with the client or advisor and internal teams to oversee and bring resolution to complex client issues. In this position the KAE will ensure the delivery of Service Excellence and the improvement of overall client relationships including client satisfaction and client experience. Understand the perspective of the client and takes proactive steps to maximize client satisfaction, including client outreach programs as applicable. Travel may be required to support client visits and strengthen client relationships. Works with assigned Client Service Manager and/or Relationship Manager to effectively maintain, build and manage client relationships at all levels to ensure ADP Retirement Services is successfully helping clients achieve their business strategies. Responsible for driving results with clients, with the goal of increasing client experience, advisor experience, participant experience and client retention. Partners with Sales, Implementation, and Operations organization to resolve escalated and complex client issues. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Consultant and Business Partner: Functions as a consultant and business partner to assigned client issues, Service/Operational Teams, Sales and Market leadership to evaluate and deliver on client needs. Responsible for driving client retention and delivering message to clients and associates regarding the Retirement Services value proposition, creating and executing an issue resolution and retention strategy that will help develop a value-based relationship with each client. Participates on task force or project teams that focus on strengthening client relationships. Designs and executes improvements for process and procedures so that established goals are met. Sets and manages client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of ADP Retirement services and products. Acts as escalation point person overseeing complex client or advisor issues, coordinating internal stakeholders and swiftly bringing issues to resolution. Communication: Actively and consistently communicates with clients and internal teams. Also, provides continuous inter and intra departmental communications to enhance the market's effectiveness in dealing with critical client issues. Works with the Senior Director to develop and implement best practices and on business service challenges, product quality and solutions to enhance service delivery. Revenue Generation: Is responsible for the needs analysis and presentation of new and optional products and services to the client base which can help the Market reach its revenue goals and further add to the overall value proposition and client experience of the base. Financial Analysis: Conducts financial analyses of client relationship and provides to client and internal service team with perspective on the value of services provided, as needed. Performs other related duties as assigned. QUALIFICATIONS REQUIRED: Over 5 Years, Up to 8 Years of service or relationship management experience in a fast-paced service environment. Within years of experience, must possess at least 5 years of successful business leadership experience. Progressive management experience in consulting or large corporate environment. Experience or familiarity in the Retirement Services industry a must. Must have experience with multiple larger complex clients or advisor relationships and dealing with a broad range of HR-related areas at senior levels of organizations. Bachelor's Degree or its equivalent in education and experience
    $30k-55k yearly est. 1d ago
  • District Manager

    NuCO2 4.3company rating

    Service manager job in Louisville, KY

    Duties and Responsibilities: Manage a team responsible for overall safety, work processes, and daily execution of these depots. Ensure the Area Managers, Depot Managers and Supervisors are aware of future business vision and direction and set expectations to meet Key Performance Indicators for the various goals of each depot to achieve financial growth. Strong focus is placed on the ongoing development of the Area Managers, Depot Managers and Supervisors. Enforces compliance with administrative policies, procedures, OSHA safety rules, and DOT governmental regulations. Performs or provides guidance to subordinates on interviewing, hiring, training, rewarding performance, and counseling of employees. Confers and communicates on a regular basis with Vice President of Field Operations, Engineering & Production, Delivery Service Supervisors, Scheduling Manager, Safety Director, Regional Sales Manager, Human Resources, Operations Managers and Depot Supervisors/Managers to ensure company policies are disseminated and adhered to. Reviews and analyzes expenditure, financial, and operations reports to determine need for expansion of existing schedules, resource allocation and expansion/consolidation of routes to improve operational efficiency. Visits each facility within the District as needed (minimum of once a year to each depot) and evaluates in the areas of uniformity, safety compliance, condition and cleanliness of facility, operational condition of equipment and inventory levels. Identifies potential productivity projects to enhance efficiency or reduce expense. Develops short range operation plans based on company goals and objectives which include resource requirements, process improvements, safety compliance, efficiency, customer service, and process control. Develops short range staffing plans to meet company objectives which includes recruitment, training, and performance reviews. Directs investigations into causes of customer or employee complaints, accident/incident reports, and responds accordingly as required. Reviews and signs off direct report's payroll, vacation, and sick/personal time. Interviews, hires, and trains employees for departments. Conducts performance reviews on a consistent basis. QUALIFICATIONS: A minimum of five years of experience as a supervisor of a remote field-based team of employees preferred. Experience in facilitating and managing operations while improving productivity and quality throughout organization. Strong management attributes and successful experience in both leadership of people and the ability to define future business vision and direction. Extensive operations leadership and management experience including multiple years' experience in distribution environment. Possesses extensive knowledge of financial metrics and operations-specific budget requirements. Very strong problem solving and analytical skills and should be a systematic thinker. Proven ability to work with management and staff to execute operation plans within cost, quality, and time requirements. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Effectively write reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, customers, and the public.
    $74k-131k yearly est. 49d ago
  • General Manager - Capital Plaza Hotel

    The Franklin Hotel 3.9company rating

    Service manager job in Frankfort, KY

    Are you passionate about the hospitality industry and posses the business acumen to drive revenue while delivering exceptional guest experiences? Look no further than this great leadership opportunity with Taylor hospitality, where the Team takes immense pride in delivering uniquely exceptional hospitality. In addition to extraordinary dining options, we also offer unforgettable special events, and unforgettable group stay experiences. Taylor Hospitality is an Exceptional Company built by Exceptional Team Members. Compensation: $90,000 - $95,000 based on experience. Benefits Package: Full-Time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, cell phone paid, personal & sick time, lean management training, and other employee discount benefits through our HR provider LL Roberts. Role: Oversees all aspects of the hotel operations including sales, guest relations, front desk, housekeeping, food and beverage department, maintenance, finances & budget preparation, team building, and staff development. Must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives. Responsible for the day-to-day management and sales of the hotel and its staff, plus has accountability for planning, organizing, and directing all hotel services, including front-of-house (reception, reservations), food and beverage operations, and housekeeping. In addition, work with the hotel controller to manage the cash flow of the property and the entire accounting process. While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. What will be expected of you: Responsible for achieving hotel profitability and operational & cash flow goals. Responsible for revenue growth. Oversight and bottom-line responsibility of all hotel operations including rooms, food and beverage, hotel maintenance, sales and marketing, guest relations, and hotel administration. Monitor the performance of all daily operations assuring all departments are keeping with the highest standards. This would include team members' morale, communication, and a functional organizational structure where all players in the team know their responsibilities and who to report to. Develops, maintains, and disseminates Taylor Hospitality Management and operational philosophy to guide all hotel personnel toward optimal operating results, team member morale, and guest satisfaction. Coordinates the development of the hotel's long-range and annual (business) plans. Implement Taylor Hospitality Management's proven marketing and guest relations programs to promote the hotel's services and facilities to potential and present guests, including other external communications. Delivers and promotes prompt, friendly service to all guests, making them feel welcome. Oversee and work with department heads to supervise staffing, conducting team meetings as required so that the goals and objectives of the hotel are achieved at the highest levels of quality and guest service. Maintains Taylor Hospitality Management team member policy; initiates and monitors policies relating to personnel actions, performance reviews, and training and professional development programs. Conduct all financial meetings related to hotel operations and encourage open lines of communication between the corporate office to achieve Taylor Hospitality's goals. Consistently ensures that the hotel is operated in accordance with all applicable local, state, and federal laws. Oversees the care and maintenance of all the hotel's physical assets and facilities. Gives direction to and works closely with vendors, outside contractors, firms, and individuals providing services to the hotel. Handle guest relations issues as needed. Represent Taylor Hospitality Management to a wide variety of constituents; including community and political leaders, professional and seasonal staff, prospective clients, concessionaires, and vendors in a professional, friendly, and knowledgeable manner. Performs other duties as directed by Taylor Hospitality Management Team. What We're Looking For: Must have direct experience in all key aspects of hotel operations, including, rooms, food & beverage, marketing & sales, cash flow, and full P&L responsibility. Passion for the business of hotels with established experience in team building. The ideal candidate will be a self-starter, highly organized with strong attention to detail, and will have strong written and verbal communication skills. Additionally, the General Manager will be proficient with technology, Microsoft Word, Excel, and Google Applications. Finally, must be able to generate and implement our business plans, and analyze income statements and balance sheets. Two to four years related experience; Bachelor's Degree in Hospitality, Business Management or related field preferred. Must be a Team player within the Taylor Hospitality Organization Must have a passion for executing the administration of the hotel and ensuring the profitability of the facility Must use R&I - Be resourceful and take initiative to accomplish tasks Must have a commitment to excellence and high standards. Strong organizational, problem solving, and analytical skills. Ability to manage, supervise, and motivate subordinates. Possess versatility,, flexibility, and a willingness to work within constantly changing priorities. Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About the Company: Up to Par Management | Taylor Hospitality's Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
    $90k-95k yearly Auto-Apply 60d+ ago
  • ATS Integrated Solutions - Lead Security Service Technician

    ATS Companies

    Service manager job in Louisville, KY

    COMPANY INFORMATION: Established in 1986, ATS Companies is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration. We aim to be the market leader in excellence in building technologies by providing the industry's best teams, engineered solutions, service support, and products. At ATS, we custom engineer and install building automation systems to optimize buildings' mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel. Headquartered in the Pacific Northwest, with 14 offices and growing across the United States, we support and manage complex building automation and controls projects across the country and abroad. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative. ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees' ability to grow their career and find long-term success at ATS. JOB SUMMARY: The Lead Security Service Technician will lead projects, execute service calls, train customers, train technicians, program systems, and assist with customer phone support. Assure that projects are properly staffed and have consistent communication with the General Contractor or POC. Lead Tech should exhibit a high level of device troubleshooting and installation knowledge in access control, video security, alarm installation and related technologies. DUTIES AND RESPONSIBILITIES: Perform Service Support Program duties Execute and lead quoted service projects Troubleshoot access control, intrusion, intercom, and video systems. Replace failed components, as necessary Communications with Supervisor, Service Coordinator, Account Manager, and Customer Perform initial programming on systems (i.e., Lenel, Bosch, Avigilon) Plan and organize acceptance of Certificate of Completion by customers, ensuring system functionality and customer satisfaction, by reviewing the drawings and scope of work as well as the sequence of operation. Ensuring that all assigned installation projects are managed properly in accordance with ATS's policies and procedures, are timely completed, and are completed in accordance with budget. SKILLS AND ABILITIES: Experience with Access Systems, IP based Cameras, IP based Intercoms, Intrusion Systems, and hardware installation Strong troubleshooting skills Knowledge with LAN, WAN, Switches, Relay Logic, and/or NVR Systems Computer hardware and software skills. (Microsoft Word, Excel, hard drives, etc.) Ability to be a leader and work independently Strong communication and interactive skills WORK ENVIRONMENT AND PHYSICAL DEMANDS: This position requires a combination of working in an office environment and routine visits to project jobsites up to 30% of working hours. Project jobsites present typical construction and outdoor conditions that require the use of personal protective equipment for safety purposes. Must be comfortable climbing a ladder infrequently. Small repetitive motions and use of small tools is included. POSITION TYPE AND HOURS Full-time, exempt Typical Monday - Friday working hours with flexibility as needed This position will be required to support the service department by taking 24hr on-call for service as needed. On-call is typically once a month for 7 days. This is a non-exempt position. CREDENTIALS AND EXPERIENCE AA degree in applied technology or 5-10 years' experience in the industry Training Certifications (i.e., manufacturers or safety) Equivalent combination of education and experience Computer programming experience Troubleshooting experience BISCI certification or equivalent is a plus. ATS is an equal opportunity employer and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category. All such discrimination is strictly prohibited. The above job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
    $50k-93k yearly est. Auto-Apply 60d+ ago
  • Field Service Supervisor

    Hrsystem

    Service manager job in Louisville, KY

    LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* ABOUT THIS OPPORTUNITY Role Profile Position: Field Service Supervisor Job Location: Louisville, KY (Branham) Job Type: Full-Time Status: Non-Exempt Summary of the Role The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers, and other vendors. Reports to Regional Field Service Manager. Responsibilities Must maintain 100% commitment to safety policies and procedures Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline Plan, organize, direct, manage and evaluate all field service activities Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA Good understanding of overall Quality process and documentation Communicate general and quality-related concerns to management/End User Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice Perform hose testing as needed Understands tools and machinery applicable to the job Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing) Makes recommendations to management with respect to product and process improvement Perform other duties as trained and qualified for Skills and Abilities Ability to work overtime hours and weekend work when required Ability to travel to out-of-town jobs Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner Must have excellent communication skills, both oral and written Basic mechanical skills including the use of hand tools. Basic computer skills including internet and email. Must be able to apply OSHA standards applicable and MSHA standards as applicable Minimum Qualifications Be at least 21 years of age At least 3 years of experience working with conveyors and conveyor components Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery Have a valid driver's license and a clean driving record Have a high school diploma/GED Reliable transportation is a must Be able to work independently Ability to safely drive a Company truck Ability to work nights and weekends, as required Ability to work overtime, as required Basic math skills Properly measure with a tape measure Ability to travel on regular basis Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law) Must be able to successfully pass a DOT physical exam, or have a current DOT medical card Preferred Qualifications 1-2 years of supervisory experience in a field service role preferred Physical Requirements and Work Environment This role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid. Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time. Ability to work in a stationary position for extended periods of time. Ability to work at varying work-surface levels and machine operation heights. Ability to move above or below workstations or retrieve items from various heights. Ability to ascend and descend ladders or stairs, as required. Ability to distinguish colors. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to count and measure accurately. Ability to properly and safely use mechanical equipment and tools. Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day. Ability to inspect products for wear, damage, and leaks. Ability to respond to safety signals, alarms, and verbal instructions. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions. Total Rewards Competitive compensation plan, with a bonus potential Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. We will be accepting applications for this role through 12/24/2024.
    $35k-55k yearly est. Auto-Apply 42d ago
  • Field Service Supervisor

    LGG Industrial

    Service manager job in Louisville, KY

    LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* ABOUT THIS OPPORTUNITY Role Profile Position: Field Service Supervisor Job Location: Louisville, KY (Branham) Job Type: Full-Time Status: Non-Exempt Summary of the Role The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers, and other vendors. Reports to Regional Field Service Manager. Responsibilities * Must maintain 100% commitment to safety policies and procedures * Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline * Plan, organize, direct, manage and evaluate all field service activities * Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA * Good understanding of overall Quality process and documentation * Communicate general and quality-related concerns to management/End User * Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction * Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice * Perform hose testing as needed * Understands tools and machinery applicable to the job * Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing) * Makes recommendations to management with respect to product and process improvement * Perform other duties as trained and qualified for Skills and Abilities * Ability to work overtime hours and weekend work when required * Ability to travel to out-of-town jobs * Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner * Must have excellent communication skills, both oral and written * Basic mechanical skills including the use of hand tools. * Basic computer skills including internet and email. * Must be able to apply OSHA standards applicable and MSHA standards as applicable Minimum Qualifications * Be at least 21 years of age * At least 3 years of experience working with conveyors and conveyor components * Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery * Have a valid driver's license and a clean driving record * Have a high school diploma/GED * Reliable transportation is a must * Be able to work independently * Ability to safely drive a Company truck * Ability to work nights and weekends, as required * Ability to work overtime, as required * Basic math skills * Properly measure with a tape measure * Ability to travel on regular basis * Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law) * Must be able to successfully pass a DOT physical exam, or have a current DOT medical card Preferred Qualifications * 1-2 years of supervisory experience in a field service role preferred Physical Requirements and Work Environment This role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. * Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid. * Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time. * Ability to work in a stationary position for extended periods of time. * Ability to work at varying work-surface levels and machine operation heights. * Ability to move above or below workstations or retrieve items from various heights. * Ability to ascend and descend ladders or stairs, as required. * Ability to distinguish colors. * Ability to comprehend and follow instructions and safety procedures. * Ability to read, write and communicate in English * Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. * Ability to count and measure accurately. * Ability to properly and safely use mechanical equipment and tools. * Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day. * Ability to inspect products for wear, damage, and leaks. * Ability to respond to safety signals, alarms, and verbal instructions. * Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions. Total Rewards * Competitive compensation plan, with a bonus potential * Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire * 401k with company match * Paid vacation, holidays and sick time Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. We will be accepting applications for this role through 12/24/2024.
    $35k-55k yearly est. 39d ago
  • Store Manager - Rural King

    Rural King Supply 4.0company rating

    Service manager job in Shelbyville, KY

    About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What You'll do The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates. Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance Uphold the commitments to the company's processes and policies, values, and mission Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met Ensure attractive, safe, and accurately priced merchandise displays Responsible for the maintenance and upkeep of the building and grounds Responsible for effectiveness of technology to ensure a seamless customer experience across all channels Demonstrate effective and consistent communications and interpersonal skills Demonstrate effective problem-solving and analytical skills Maximize inventory, cash control, and loss prevention techniques May be required to cross train and perform other duties SUPERVISORY RESPONSIBILITIES Supervise and direct the assistant managers, department managers, and store associates Has authority into the job status of associates: hiring, firing, promotions, and assignments Essential Qualities for Success 2+ years retail management experience Be an outgoing self-starter who enjoys working with people Computer knowledge in Excel and Word Proficient user of computer software systems Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Ability to work independently without supervision Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training Use general office equipment such as computer, telephone, copy machine, fax machine, calculator Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment PHYSICAL REQUIREMENTS Good visual acuity Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently Ability to stand and/or walk for long periods of time Ability to use a ladder and/or pallet jack Close vision for computer work Repetitive wrist movements on keyboard Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
    $27k-37k yearly est. 5d ago
  • Service Manager

    Tire Discounters 3.1company rating

    Service manager job in Louisville, KY

    Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo. Position Overview As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. Key Responsibilities * Lead and coach technicians, manage performance, and assist with hiring. * Oversee service bay workflow and communicate wait times to sales staff. * Ensure clear communication between the shop and customers. * Promote safety and meet quality and service standards. * Drive customer satisfaction and teamwork. Requirements * Experience in automotive service/repair (certifications preferred). * Management experience with strong leadership skills. * Excellent communication and multitasking abilities. * Strong work ethic and goal-oriented mindset. * Valid driver's license and availability to work Saturdays. * Ability to stand for long periods, bend, and lift up to 75 lbs. * Authorized to work in the USA (18+). * Comfortable with occasional mechanical hazards and outdoor conditions. Career Path Service Manager → General Manager → Regional Manager Compensation Pay: $55,000 - $85,000+ annually Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus. Why Tire Discounters? * Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store. * Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well! * Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. * Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
    $55k-85k yearly 60d+ ago
  • Environmental Services / Custodial Operations Manager 3

    Sodexo S A

    Service manager job in Louisville, KY

    Role OverviewSodexo is seeking our Environmental Services Custodial Manager 3 for our Christian focused Account at The Southern Baptist Theological Seminary in Louisville, Kentucky. Relocation is available for this position for candidates who live more than 50 miles from the campus. Our Successful Leader will be a Hands-On Manager responsible for execution and delivery of work order flow using Maximo, ensuring custodial standards and schedules are maintained, coaching and training our frontline staff to be our next generation of salaried managers, and maintaining excellent customer satisfaction. This role will be responsible for event management on multiple shifts, hotel maintenance and family home maintenance. What You'll DoProvide leadership and support for all shifts Train employees and provide inspections with reporting on team success and challenges Develop improvement plans for noted deficiencies Understand proper use of all tools including, chemicals, floor care equipment Order and maintain proper levels of supply and equipment. Departmental Fiscal ResponsibilityProvide immediate response to client concerns Be a safety champion Provide a clean and safe environment for students, faculty, visitors, and staff Be a critical thinker, adapt to a changing environment Effectively manage Sodexo's SMS system and other Operating Systems, Building supply/inventory system - track consumables of custodial supplies Be a Hands-On leader, manage by walking around Have ability to work independently to drive program compliance for custodial department and motivate a diverse staff - by managing through shift supervisors What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire. What You BringSolid leadership skills - develop and motivate a team to exceed the expectations of clients and customers and the technical execution of a housekeeping system2 to 3 years previous custodial or housekeeping supervisory/management experience preferably in a university or school environment Ability to analyze data, present and effectively communicate to all levels within the organization Experience effectively managing projects within agreed upon timelines Demonstrate Innovation - be Solution OrientedDemonstrate Team Building, Employee EngagementStrong Quality Assurance Skills and attention to detail Computer Savvy - use of web-based tools - proficient with Microsoft Word, Excel, PP, Outlook and other technology Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & RequirementsMinimum Education Requirement - Bachelor's Degree or equivalent experience Minimum Management Experience - 3 years Minimum Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services
    $33k-62k yearly est. 6d ago
  • Service Manager- Louisville, Kentucky

    Tech 24 3.4company rating

    Service manager job in Louisville, KY

    Tech-24, A Commercial Foodservice Repair Company is currently recruiting qualified candidates for a Service Manager position. This position is responsible for all day-to-day management of field service technicians. This is a fast paced customer oriented position and will suit an individual that has experience providing technical services such as refrigeration, plumbing, electrical and general maintenance repairs through a field service network. Experience in facility maintenance management is a plus. Responsibilities: * Manage customer special needs and projects * Manage field service technicians and office support staff to ensure quality of work, appearance and professionalism * Assist Dispatcher with technician schedules and maintain communication between office and field * Review and evaluate technician's operational performance * Assist with the development of technician's skills and hiring additional manpower as needed * Review and approve time-sheets for hourly employees * Understanding of contractual agreements, operational parameters for each contract and warranty customer Qualifications: * Prior management experience required * Excellent computer knowledge and the ability to use most Microsoft Office programs such as: Word, Excel, Outlook and any new operating system * Excellent written and verbal communication skills * Valid driver's license and clean driving record * Observe all company procedures and safety rules Benefits: * Company uniforms, phone, vehicle, and gas card * Medical, vision, and dental insurance and short-term disability plans * Company paid long term disability and life insurance * Paid time off and paid holidays * 401(k) retirement savings plan with Company match and immediate vesting Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************
    $40k-65k yearly est. 5d ago
  • General Manager - The Galt House Hotel

    AJS Hotels 3.6company rating

    Service manager job in Louisville, KY

    The Galt House Hotel, a Wyndham Trademark Hotel is the only largest hotel in the state of Kentucky and the largest in Wyndham brand. The 1310-room hotel features over 130,000 sq. ft. of meeting space, 53 meeting rooms, an outdoor pool, retail space, and a salon and spa. As General Manager you will manage the day to day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. You ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Essential Functions: Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line: Build a beautiful company. Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives. Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company. Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to property systems. Spearhead the development, communication and implementation of effective growth strategies and processes. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program. Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives. Foster a success-oriented, accountable environment within the company. Represent the firm with clients, investors, and business partners. Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same. Ensures hotel functions are executed according to specifications and quality standards are met. Advises Human Resources and other management on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures managers and supervisors are adhering to company policy and administering practices in fair and equitable manner. Manages budget and controls expenses effectively. Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate. Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance. Other duties as assigned Qualifications Bachelor s degree (BS/BA) in business administration, industrial engineering or related field. 10 or more years of management experience, preferably in hotel operations. Knowledge of industry standards, human resources laws and regulations, and employee relations skills. Professional appearance and demeanor required Must be able to communicate effectively with all levels of Management Must have the ability to handle stress and pressure while maintaining composure Must have the ability to resolve problems effectively and in a positive manner Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts Must be detail oriented and have strong organizational skills Must have proper telephone etiquette Must be able to multi-task and to meet deadlines Basic computer skills including Microsoft Office Software including Word and Excel are required; Must have legible handwriting skills Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error Must be able to work a flexible schedule including nights, holidays and weekends as business demands Will be interacting with guests face-to-face and on the telephone Must be able to work in a diverse, fast-paced environment
    $39k-75k yearly est. 16d ago
  • Service Manager

    Morgan Engineering Systems Inc. 3.4company rating

    Service manager job in Louisville, KY

    Crane Service Manager For over 150 years, Morgan has led the way in transforming the metals industry. We don't just build world-class material handling systems-we create safer, smarter, and more efficient solutions that empower our customers and elevate our communities. Be part of a company that is driven by a passion for innovation and a commitment to sustainability. Due to continued growth, we are seeking a full-time Crane Service Manager to join our team. This role involves assembling, installing, and maintaining Morgan's industrial overhead cranes at customer sites across the U.S. You'll be part of a team that ensures innovation comes standard with every order. Join us in fulfilling our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites nationwide. Perform preventative maintenance and inspections on overhead cranes. Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical components. Work in field-based environments including industrial sites and manufacturing facilities. Safely operate at heights and heavy equipment in varying weather conditions. Education/Experience: High school diploma or GED required. 3-5 years of experience in crane service, maintenance, or a related field. Welding experience is a plus. Strong knowledge of mechanical, electrical, and hydraulic systems. Ability to read blueprints and use metrological instruments (e.g., micrometers). Basic organization, communication, and problem-solving skills. Familiarity with OSHA regulations and crane safety standards. Valid driver's license and clean driving record. Ability to travel 75-90% of the time, including overnight stays. Must pass a background check and drug screening. Must be 21 years or older. Preferred Skills in One or More Areas: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Guaranteed minimum of 40 hours per week Competitive wages based on experience Travel per diem and expense reimbursement Comprehensive benefits package including: Health insurance Dental insurance Vision insurance Life insurance 401(K) with matching Paid time off Company-provided tools and equipment. About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $39k-63k yearly est. Auto-Apply 25d ago

Learn more about service manager jobs

How much does a service manager earn in Louisville, KY?

The average service manager in Louisville, KY earns between $29,000 and $77,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Louisville, KY

$48,000

What are the biggest employers of Service Managers in Louisville, KY?

The biggest employers of Service Managers in Louisville, KY are:
  1. Tire Discounters
  2. Texas Roadhouse
  3. Ernst & Young
  4. Morgan Engineering
  5. B & P Enterprises
  6. Bridgestone
  7. Compass Group USA
  8. Carter Lumber
  9. Tech-24
  10. Carriage Ford
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