Unit Manager (RN)
Service manager job in Wethersfield, CT
-:
A Great Place to Work:
Preferred Professional Services (PPS) is a proud affiliate of National Health Care Associates, a growing network of more than 35 short-term rehabilitation and long-term care centers that touch the lives of thousands of families throughout the Northeast.
We have per diem shifts available now in our Long-Term Care and Rehab Facilities!
-:
What You'll Do:
As an RN Unit Manager, you will oversee and coordinate the nursing staff within a dedicated unit. Your role is instrumental in ensuring the delivery of quality care, fostering a positive work environment, ensuring the health, comfort, and overall well-being of our residents.
Key Responsibilities:
Lead and manage a team of nurses and support staff within the unit
Develop and implement care plans, ensuring individualized resident care
Supervise daily operations, including staffing, scheduling, and resource allocation
Conduct regular assessments to maintain quality standards and compliance
Provide guidance, mentorship, and training to nursing staff
Collaborate with interdisciplinary teams to optimize resident well-being
If you are an experienced nursing professional with a passion for leading others in an environment where your expertise and dedication are valued and appreciated, we invite you to join our team as a Unit Manager!
-:
What We Offer:
All shifts available now including per diem & temp-to-hire!
Competitive hourly rates and shift differentials
Weekly Pay
Comprehensive training and mentorship
Opportunities for professional growth and development
Supportive and collaborative work environment
The chance to make a meaningful difference in the lives of our residents
Rate of Pay: Starting from USD $60.00/Hr. -:
What You'll Bring:
Qualifications of a Unit Manager include:
Valid state RN nursing license
Advanced degree or certification preferred
Experience in a supervisory or leadership role in a Long-Term Care setting preferred
Compassionate and empathetic approach to patient care Interest in the nursing needs of the aged and the chronically ill with the ability to work with both
Strong clinical, leadership, organizational, and decision-making skills
Excellent communication and interpersonal abilities
Ability to work effectively in a dynamic and fast-paced environment
-:
We Hire for Heart!
National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National's centers are unique but share common values: Kindness, Service, Compassion and Excellence. Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report. When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Store Manager
Service manager job in New London, CT
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customer service, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#MGT
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Auto-ApplyStore Manager
Service manager job in Holyoke, MA
About the Company:
Join the Pacsun Community Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community. Learn more here: LinkedIn- Our Community
About the Role:
The Store Manager is responsible for cultivating and leading a customer-focused, sales driven, profitable and productive store. The Store Manager owns all aspects of the in-store presentation and operational functions of the store. The Store Manager leads the team by exhibiting passion for product, brands, fashion and trends. The Store Manager consistently coaches the Management team and Associate teams to ensure alignment and motivation around the company's' strategies and goals. The Store Manager is responsible for providing a rewarding associate experience and consistently delivering an exceptional customer experience.
Responsibilities:
Prioritizes and delegates tasks to meet all selling, visual, and operational needs
Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools
Supports and executes all product, visual and marketing directives, and maintains standards set by the company
Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfaction
Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store
Accountable to self and others for achieving all company sales, metric and operational goals
Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
Creates shortage action plans to minimize loss and achieve shrinkage goal
Drives and executes all digital sales strategies including ship from store and BOPIS within the store
Qualifications:
Four-year college degree or equivalent experience preferred
Required Skills:
Passion for product, brands, fashion and trends
Effective written, verbal and presentation skills
Strong interpersonal and communications skills with the ability to communicate at all levels
Proven ability to drive sales results in a high sales volume environment
Excellent time management skills
Ability to interpret all policies and procedures to resolve customer and associate issues
Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
Proficient in math and possesses strong computer skills
Minimum five years retail experience required, with a proven ability to drive sales results
Minimum of two years of retail management experience required
Preferred Skills:
Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates
Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability
Serve as a Pacsun advocate in the industry and marketplace
Recruit, identify, develop, and retain talent that delivers performance excellence
As a manager, serve as a leader of company culture, norms, and conduct
Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction
Pay range and compensation package:
Salary Range: $28 - $32
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
KFC General Manager - Referral Bonus $100
Service manager job in New London, CT
Restaurant General Manager
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go:
A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team.
You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile.
We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun.
You set high standards for yourself and for the team.
You're up for a challenge. You love the excitement of the restaurant business and know every day is different.
And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and
a true desire to learn and grow.
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
District Manager - New England & Capital District
Service manager job in South Windsor, CT
Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for.
Roles within this division cover these areas: Connecticut, Massachusetts, New Hampshire, Rhode Island, Vermont, New York City, Southern & Eastern New York
Click here to view our divisional map
Position Type: Full-Time
Starting Salary $105,000
Signing Bonus: $5,000
Salary Increases: Year 2 $120,000 | Year 3 - $125,000 | Year 4 - $135,000
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
* Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
* Assesses, establishes, and implements appropriate store staffing levels with input from direct reports.
* Works with direct reports to develop and implement action plans that will improve operating results.
* Ensures adherence to company merchandising plans.
* Plans and conducts regularly scheduled meetings with direct reports.
* Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives.
* Recruits and recommends qualified employees for their team's staff positions.
* Approves all time-off requests for direct reports.
* Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.
* Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees.
* Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position.
* Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued.
* Coordinates with direct reports in the recruitment and interviewing of applicants.
* Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel.
* Supports direct reports in conducting store meetings.
* Consults with leadership on the development of their team's strategy.
* Advises leadership to source external vendors for applicable services when appropriate.
* Liaises with regions to ensure timely and efficient communication flow.
* Consults with the business to effectively design and streamline applicable processes within the organization.
* Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
* Ensures that store personnel comply with the company's customer satisfaction guidelines.
* Oversees and manages the appropriate resolution of operational customer concerns by store management.
* Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors.
* Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations.
* Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget.
* Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses.
* Conducts store inventory counts and cash audits according to guidelines.
* Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
* Identifies cost-saving opportunities and potential process improvements.
* Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
* Other duties as assigned.
Education and Experience:
* Bachelor's Degree in Business or related field.
Job Qualifications:
Knowledge/Skills/Abilities
* Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports.
* Works cooperatively and collaboratively within a group.
* Ability to facilitate group involvement when conducting meetings.
* Develops and maintains positive relationships with internal and external parties.
* Negotiation skills.
* Conflict management skills.
* Ability to interpret and apply company policies and procedures.
* Knowledge of the products and services of the company.
* Problem-solving skills.
* Excellent verbal and written communication skills.
* Prepares written materials to meet purpose and audience.
* Ability to stay organized and multi-task in a professional and efficient manner.
* Gives attention to detail and follow instructions.
* Establishes goals and works toward achievement.
* Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation.
Travel:
* Daily.
* Local.
* Company Car.
Enviornmental Services Supervisor
Service manager job in Northampton, MA
Site: Cooley Dickinson Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.
Job Summary
SHIFT: Monday - Friday 2:00pm-10:30pm, with rotating weekends and holidays.
The Environmental Services Supervisor is responsible for providing leadership and guidance to staff to ensure high standards of cleanliness and customer satisfaction are achieved, exceeded, and maintained.
This position reports to the Director, Support Services and operates within established organizational and departmental policies and procedures.
Qualifications
MINIMUM REQUIREMENTS:
High school diploma or equivalent required
Minimum of two (2) years supervisory experience required, preferably in a service-related field with high customer contact
Demonstrated attention to detail required
High quality customer service skills required
Demonstrated excellent written and oral communication skills required
Proficiency in Windows based software including Office, Word, Excel, PowerPoint, and Outlook required
Additional Job Details (if applicable)
ESSENTIAL JOB FUNCTIONS:
Have full knowledge of all housekeeping tasks.
Consistently accomplish departmental objectives.
Orient, train, assign, schedule, coach, counsel, and discipline employees. Provide orientation training to new staff on department-specific competencies and duties, as well as re-training as necessary.
Provide oversight of the cleaning contracts for all off-site locations.
Promote housekeeping quality initiatives by conducting inspections, customer interviews, and proactively scheduling project work.
Maintain a safe, secure, and healthy work environment by following and enforcing standards, policies, procedures, and regulations.
Track cleaning supplies; ensure equipment is clean and in good working order.
Act with ethics and integrity.
Maintain clear and open communication with all departments throughout the facility.
Identify best practices to generate new and innovative ideas to improve service and/or reduce costs.
Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.
Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.
Meet annual competency and retraining requirements. Ensure staff meets annual competency and retraining requirements.
Attend meetings as required.
Regular and reliable job attendance is an essential job function.
Perform other functions/duties as requested.
Remote Type
Onsite
Work Location
30 Locust Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$62,608.00 - $91,156.00/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyCustomer Service Manager
Service manager job in New Haven, CT
Basic Skills
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding the implications of new information for both current and future problem-solving and decision-making.
Social Skills
Actively looking for ways to help people.
Persuading others to change their minds or behavior.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.
Bringing others together and trying to reconcile differences.
Complex Problem Solving Skills
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Analyzing needs and product requirements to create a design.
Writing computer programs for various purposes.
Generating or adapting equipment and technology to serve user needs.
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
System Skills
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
Managing one's own time and the time of others.
Motivating, developing, and directing people as they work, identifying the best people for the job.
Determining how money will be spent to get the work done, and accounting for these expenditures.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Desktop Computer Skills
Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.
Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations.
Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents
Task
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Work Activities
Getting Information
obtain information from individuals
Interacting With Computers
use computers to enter, access or retrieve data
Communicating with Persons Outside Organization
interview customers
write business correspondence
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
make decisions
Updating and Using Relevant Knowledge
use knowledge of investigation techniques
use knowledge of written communication in sales work
use telephone communication techniques
Processing Information
examine financial documents to verify issue
calculate rates for organization's products or services
detect discrepancies on records or reports
Resolving Conflicts and Negotiating with Others
resolve customer or public complaints
Organizing, Planning, and Prioritizing Work
Customer Service Manager
Service manager job in Groton, CT
Job Details Groton, CT $62000.00 - $65000.00 Salary/year Description
Customer Service Manager
The Company Modern Aviation (the “Company”) is a private equity backed, platform company launched in 2018 that is focused on the fixed-based operator (“FBO”) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. Modern Aviation's strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements.
Company Benefits
Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match
Other Available Benefits
Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k
Primary Purpose of the Position
The Customer Service Manager shall be responsible for the safety, productivity, service levels and overall operational efficiency of the FBO Customer Service Department. The Customer Service Manager will work closely with the Operations Manager and Line Service Department to provide a seamless customer experience.
Essential Functions
Directly manage all FBO CSR Supervisors and Customer Service Representatives.
Develop and maintain Customer Service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment.
Recruit, interview and oversee the hiring of all new Customer Service team members.
Ensure that all Customer Service employees are properly trained with appropriate documentation to evidence such training.
Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager and General Manager.
Conduct regular performance reviews of direct reports, while counseling, motivating, and disciplining them as appropriate.
Organize periodic departmental meetings and design other communication flows between staff and management.
Lead and direct all customer service deliveries and provide service recovery when necessary.
Lead and conduct shift briefings with subordinate supervisors and employees.
Comply with and ensure accountability for Company policies and procedures related to customer service standards, safety, and security procedures.
Meet, greet, and assist customers with hotel reservations, ground transportation, catering, and other services.
Ensure a culture that promotes first class customer service and safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, monthly service/safety meetings, training, and documented service/safety
procedures.
Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement.
Develop and maintain strong relationships with customers and business partners.
Seek customer feedback via surveys and develop a culture of accountability and continuous improvement.
Work to position the FBO to attain high customer ratings in third party surveys such as AIN's annual FBO rankings.
Pursue new customer relationships by evaluating takeoffs and landings at the airport, identifying prospects, and making sales calls.
Additional duties as directed by the Operations Manager or General Manager from time to time.
Qualifications
Minimum Qualifications
Bachelor's Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience.
Must possess a valid driver's license.
Must possess strong interpersonal, oral, and written communication skills.
Preferred Qualifications:
Consistently demonstrates good organizational and leadership skills.
Excellent customer relations skills required.
General knowledge of business management and accounting.
Proficient with personal computers and Microsoft office products.
Reports to: General Manager
Supervisory Responsibility: This job has supervisory responsibilities.
FLSA Status: This position is exempt.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.
Travel: This position requires minimal travel.
Physical Requirements: Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions. While performing the duties of this job, the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights and weekends and holidays.
EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties: Please note this job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you are interested in applying, please send your cover letter and resume to ***************************
Easy ApplyHealthcare Business Manager (Employee Benefits) - CMH Health
Service manager job in Windsor, CT
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. Milliman's CMH Health Practice is seeking a Healthcare Business Manager with strong employee benefits experience to join their vibrant, dynamic, and growing practice. Healthcare Business Managers will have the opportunity to work in a wide variety of areas within the healthcare industry while working alongside some of the leading experts in the field.
Who We Are
Milliman is one of the leading experts in healthcare financing and delivery. We advise clients on a wide range of issues-from assessing the impact of healthcare reform on organizations or populations to streamlining operations while advancing the quality of patient care. Our consulting work is supported by a powerful toolkit of data analytics solutions and informed by the most trusted, comprehensive set of cost guidelines in the industry.
The Team
Within a project team, consultants, managers, and analysts coordinate their efforts to deliver client reports and deliverables. Consultants are responsible for building relationships with clients, directing projects, and presenting results. Project managers work directly with analysts by reviewing work, answering questions, and developing client correspondence. Analysts are responsible for the majority of the technical work, which may include analyzing data, completing actuarial calculations, developing and utilizing actuarial models, and implementing software solutions.
Job Responsibilities
* Perform financial analyses including developing pricing and employee contribution strategies, modelling plan design alternatives, and calculating reserves
* Lead vendor procurement strategy, negotiation, implementation, and optimization activities
* Analyze benefit plan design, cost savings, and funding strategies
* Perform data analysis using Excel, SAS, and proprietary Milliman programs to assist with consulting for various health insurance work areas (Medicare, Commercial / ACA, Medicaid, Long Term Care, Pharmacy, Provider, and more)
* Provide consulting services in Pricing, Reserving, Financial Projections, and Mergers and Acquisitions
* Responsible for performing various technical work while delegating most of the work to professional staff to help meet client needs
* Responsible for reviewing the work of others and assisting with research and product development
* Responsible for several projects simultaneously providing insight into the technical direction of each project, verifying the initial reasonableness of the solution and creating client communications for review by Consultants (includes data collection, project updates and answering basic technical questions)
Minimum Requirements
* Bachelor's or master's degree in a quantitative field
* 4+ years of relevant full-time experience, primarily working with Employee Benefits (current or previous experience at a benefits consulting firm is preferred)
* Able to acquire state life and health license within 90 days of start date
* Thorough understanding of Microsoft Excel and actuarial concepts
Competencies and Behaviors that Support Success in this Role
* Pursuit of CEBS/ASA designation, or health and welfare actuarial/underwriting training
* Experience working with SAS, VBA, or other coding languages is advantageous
* Experience with commercial group insurance, employer health benefits, or pharmacy programs from a benefit consulting/brokerage firm or health underwriting/actuarial function of an insurance company is strongly preferred
* Experience mentoring staff and managing projects
* Strong communication skills (both verbal and written)
* Ability to help identify client issues and resources needed to solve problems
* Analytical thinking skills to evaluate analyses for communication to clients
* Ability to help plan and organize work for projects
* Identify project deliverables, meet deadlines, and ensure compliance with quality procedures
* Strong time management skills
* Ability to work independently and within a team
* Client focused and results oriented
* Organizational expertise and flexibility
* Ambition and excitement for professional development within the actuarial field
Salary: The overall salary range for this role is $85,100 - $161,575.
For candidates residing in:
Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania, Virginia, Washington, or the District of Columbia:
* $97,865 - $161,575
All other states:
* $85,100 - $140,500
A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
Location: It is preferred that candidates work on-site at our Chicago, IL, Milwaukee, WI, or Hartford, CT office. Remote candidates will be considered.
The expected application deadline for this job is May 25, 2026.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
* Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.
* Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
* 401(k) Plan - Includes a company matching program and profit-sharing contributions.
* Discretionary Bonus Program - Recognizing employee contributions.
* Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
* Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
* Holidays - A minimum of 10 observed holidays per year.
* Family Building Benefits - Includes adoption and fertility assistance.
* Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria.
* Life Insurance & AD&D - 100% of premiums covered by Milliman.
* Short-Term and Long-Term Disability - Fully paid by Milliman.
Equal Opportunity:
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
#LI-CS1 #LI-REMOTE
Immediate Hire Technology Lead - Java/J2EE + WebServices
Service manager job in Groton, CT
Hi, Greetings Hope you are doing great! I would like to update you on an urgent open position with our esteemed client. Please go through the Job Description. Send me your updated resume and expected rate for the below position Role: Technology Lead - Java/J2EE + WebServices
Duration: Full Time
Location: Groton, CT / Northbrook, IL
Qualifications
Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technology.
Preferred
• At least 4 years of experience in J2EE
• At least 4 years of experience in Java related technologies frameworks (Spring/ Struts/Hibernate), JSPs/Servlet, XML, Web Services (SOAP/RESTFUL), JBOSS.
• At least 2 years of experience in Oracle 10g to 12c
• At least 2 years of experience in Groovy on Grails
• At least 4 years of experience in software development life cycle.
• At least 4 years of experience in Project life cycle activities in Application Development/Maintenance projects.
• Ability to work in team environment and client interfacing skills.
• Ability to work in team in diverse/ multiple stakeholder environment
• Analytical skills
• Experience in Pharma/Life Sciences domain
• Experience and desire to work in a Global delivery model
Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Environmental Services / Custodial Operations Manager 2
Service manager job in West Hartford, CT
Role OverviewSodexo is #HIRING an experienced Environmental Services - Custodial Operations Manager 2 to lead operations for our client partners at the University of St. Joseph in West Hartford, CT. This is a hands-on leadership role responsible for ensuring a clean, safe, and welcoming campus environment.
Our successful candidate will walk around the entire campus, help hands on with general custodial work, and inspect work daily to meet Annual Audit expectations, have experience managing sanitation for up to 15 buildings and demonstrated history of excellent team building experience.
COVID Response, KRONOS and Maximo experience are preferred.
Primarily day shift with occasional swing shift responsibilities.
Valid Driver's License and Clear Background required.
What You'll DoHold a valid driver's license and drive company vehicles as needed.
Walk the campus daily to inspect custodial work and ensure compliance with Annual Audit standards.
Assign, schedule, and inspect sanitation processes across up to 15 buildings.
Manage custodial equipment, supplies, and floor care strategies, including operation of floor machines.
Provide a clean and safe environment for faculty, students, and staff.
Drive positive client and student satisfaction scores through exceptional service delivery.
Lead and motivate a cohesive team across 1st and 2nd shifts, ensuring strong collaboration and performance.
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
What You BringValid Driver's License with a clear background check.
Proven ability to build and lead a strong, collaborative team.
Preferred: Experience with COVID response protocols, KRONOS, and Maximo systems.
Ability to walk campus, lift, and actively participate in hands-on custodial activities.
Experience managing custodial operations for multiple shifts, including 2nd shift.
Knowledge and experience with floor care machines and sanitation standards.
Who We AreAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all.
We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate.
Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.
We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
If you need assistance with the application process, please complete this form.
Qualifications & RequirementsMinimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
Hotel General Manager
Service manager job in Guilford, CT
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.
The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator.
* Hold officers and crew accountable to American Cruise Lines' standards.
* Comply with American Cruise Lines' Operations Manual, service standards, and procedures.
* Responsible for assessing the management team and providing immediate corrective feedback.
* Anticipate the needs of guests and crew.
* Respond quickly to guest requests and ensure follow-up.
* Identify and resolve problems immediately and request home office support as needed.
* Ability to speak and present in front of all guests in person using a microphone.
* Management presence during meals services, cocktail hour, and onboard events.
* Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
* Ensure Chefs are following approved menus and recipes.
* Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
* Lead and direct ship officers in achieving weekly sales goals.
* Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
* Manage shipboard business transactions, accounting, timecards, and home office reporting.
* Responsible for managing all hotel and food inventories.
* Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
* Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
* Create positive crew experiences.
* Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
* Perform bartending duties as needed with other management personnel.
* Other duties as assigned.
Qualifications:
* 3+ years of hotel or food and beverage management experience.
* Bachelor's degree in business or hospitality management is preferred.
* Proficiency in Microsoft Office Suite applications.
* Willing to live and work aboard the ship.
* Optimism and a hardworking drive to succeed.
* Cruise industry experience not required.
* Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
* Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
* Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
* Transportation Worker Identification Credential (TWIC).
Attributes for Success:
* Commit to our American mission and share our American key values.
* Live our American core competences.
* Be the solution. It may not be my job, but it is my responsibility.
* Always do right. This will gratify some and astonish the rest.
Work Schedule:
* 7 Days per week while onboard the ship.
* 6 to 8 weeks working and living onboard the ship.
* 1 to 2 weeks shore leave vacation.
* Accommodations and meals are provided onboard.
Perks:
* Benefits package including medical, dental, and matching 401k.
* Complimentary travel accommodations.
* Training programs to support you.
* Continuous growth in the company.
* Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
* Job sites across the nation*
Operations Manager Portable Sanitation Services
Service manager job in East Hartford, CT
Job DescriptionBenefits:
holiday pay
company cell phone
Company car
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Free uniforms
Training & development
Job Summary
We are seeking a hands-on Operations Manager to oversee daily operations for our portable sanitation and site services division, including Temporary Fence, Portable Restrooms, and Bathroom Trailers. This role manages field staff, routing, equipment, and service quality while supporting a growing customer base.
Responsibilities
Oversee daily delivery, service, and pickup routes
Manage and support drivers, technicians, and yard staff
Supervise operations for Temporary Fence, Portable Restrooms, and Bathroom Trailers
Ensure compliance with safety, sanitation, and DOT requirements
Coordinate scheduling with sales and customer service teams
Monitor equipment inventory, maintenance, and cleanliness standards
Respond to operational issues, customer concerns, and emergency service needs
Qualifications
3+ years of operations or field service management experience
Experience in portable sanitation preferred
Knowledge of Temporary Fence and restroom trailer operations a plus
Strong leadership and organizational skills
Valid drivers license (CDL preferred but not required)
Compensation & Benefits
Salary: $75,000-$85,000
Company truck
Company cell phone
Health insurance
Paid time off and holidays
Field Service Supervisor
Service manager job in Berlin, CT
Apply now " Tradebe Site: Tradebe Berlin Department: Operations Business Line: Environmental Services & Global Functions Field Service Supervisor Description: Tradebe is a group of industrial businesses dedicated to creating a more sustainable planet and making a real impact on human wellbeing. In the US, we lead the way in recycling and the circular economy, managing diverse environmental challenges sustainably.
Our Field Services team delivers essential industrial services directly in the field, including tank cleaning, spill response, waste removal, and more. This hands-on team plays a critical role in environmental protection and often travels to various sites. Join us and make a real impact on the environment!
The Opportunity
* ~ 50% travel throughout the US
* Paid weekly
What will you do? Make an impact!
Join Tradebe as a Field Services Supervisor and lead industrial cleaning projects at customer sites. This is a working supervisor position and a great opportunity for field service professionals who enjoy hands-on work, leadership responsibilities, and variety in their day-to-day tasks.
Key Job Responsibilities
* Ensure compliance with Environmental, Health, and Safety (EHS) standards
* Monitor and enforce DOT and OSHA safety rules during cleanup activities
* Conduct site safety meetings and maintain proper protective equipment levels
* Manage all phases of on-site projects, including scheduling and team supervision
* Communicate effectively with clients and maintain accurate project documentation
* Safely operate heavy equipment and tools for cleanup operations
* Perform physical labor related to cleanup, waste removal, and remediation
* Other duties as assigned
Do you have what it takes?
* High school diploma or GED (college degree preferred)
* 2+ years of industrial cleaning/field services experience highly preferred
* 1-2+ years of supervisory experience (depending on level)
* Valid driver's license required
* Ability to obtain TWIC card
* Prior emergency response experience
* Ability to work flexible schedules and travel as needed
* Strong communication skills and ability to follow written/oral instructions
What's in for you?
Why Tradebe is Right for You
* Competitive pay and benefits
* Student loan repayment assistance
* Generous vacation and sick plans
* Medical (including telehealth), dental and vision
* 401k Retirement match
* Flexible spending accounts (FSA)
* Health savings accounts (HSA)
* Agency paid, basic life and AD&D insurance
* Career ladders, professional development, and promotion opportunities
* Leadership opportunities
* Great work environment and culture
* And MORE!
Ready to make a difference? Apply now!
#TeamTradebe #SustainableCareers #TradebeJobs
The hourly pay rate for this position ranges from $27.50-$35.00 per hour depending on factors such as your location, experience, skills, and qualifications. Please note that the top end of the range is not guaranteed. This range is provided to offer transparency and should not be interpreted as a guaranteed offer. Final compensation will be determined through a thoughtful assessment of your background and fit for the role.
If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities!
Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law
.
Director of Service Fulfillment
Service manager job in Rocky Hill, CT
At Numotion, we're on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We're committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.
Pay Range: $90,000 to $120,000. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.
SUMMARY OF RESPONSIBILTY:
Director of Service Fulfillment leads and oversees efforts of field service technicians to assure effective repair services. Manages staff to meet company goals including targets for customer satisfaction & timely resolution of repairs and issues.
Essential Functions:
* Leads and directs service techs in providing repair services to customers assuring a high level of customer satisfaction and retention.
* Travels between locations within assigned geographical zone to reduce service backlog (install/delivery), staff oversight and development.
* Provides technical expertise and guidance to the team.
* Responsible for hiring, developing, coaching and performance management of staff.
* Identify and provide solutions for business processes and related field issues.
* Directs the completion of orders for replacement parts accurately and in a timely manner, to ensure the completion of warranty and RA documentation as appropriate.
* Works cross functionally with all other Numotion departments, coordinates service technicians, including optimization of scheduling and routing to assure quality and timely provision of service and repair.
* Works directly with the rehab fulfillment leader to maintain service inventory and service loaners/rentals in good operating condition.
* Leads and implements Numotion Service & Repair best practices (including safety & performance inspections) and driving universal service and repair processes within the territory.
* In conjunction with all other Numotion departments, address and resolve escalations in the timeframes outlined in procedures.
* Ensures all activities and operations are carried out in strict compliance with company and government processes/regulations
* Other duties as assigned.
REQUIRED QUALIFICATIONS AND COMPETENCIES:
* Bachelors' degree in related field or an equivalent combination of education and directly related experience may be considered.
* Minimum of five years of related work experience in a technical and/or mechanical capacity.
* Minimum of two years of supervisory experience, including leading, mentoring and/or coaching.
* Must possess valid State Driver's License, and acceptable driving record.
* Must be willing and able to travel frequently across geographical zone locations.
PREFERRED QUALIFICATIONS AND COMPETENCIES
* Strong background and experience in service & repair processes, technologies, and innovations.
* Knowledge of complex rehab equipment and products
* Demonstrated technical or mechanical knowledge
* Experience in or exposure to healthcare management
* Basic understanding of financial reporting
* Knowledge of MS Word, Excel, PowerPoint, and Outlook
* Ability to effectively utilize technology and learn and adapt to new technology environments
* Previous experience with healthcare accreditation process and business requirements.
* Demonstrated ability to thrive in a matrixed environment, working with cross functional team members to achieve shared goals.
* Ability to work in a fast-paced environment and juggle multiple priorities
* Results oriented - has driven consistent results over time.
* Forward thinking - able to connect dots in everyday processes and tasks that will allow the team to be more effective at obtaining results.
* Personable - communicates effectively with team and demonstrated ability to develop leaders' capabilities.
* Externally Focused - Compassionate leader who demonstrates leadership to help team members see items from a variety of viewpoints and who approaches each item with an appropriate sense of urgency.
* Clear Vision - Simplification focused individual that demonstrates ability to coach team members to prioritize actions on goal attainment and alignment of short- and long-term goals.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
District Service Supervisor
Service manager job in Hartford, CT
About Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry.
Position Title: District Service Supervisor
Location: New England Area
Job Summary:
The District Service Supervisor proactively manages a subset of a district including people management and operational oversight. They are responsible and accountable for managing a team of technicians to ensure maximum performance, engagement, and operational compliance. The independently resolve customer problems and ensure optimized resourcing to manage cost and SLA performance. They also drive special projects as needed to support the district, region, or overall service organization strategy and performance.
Job Responsibilities:
Ensure operational SLA compliance with assigned customers and technicians and direct tactical actions related to customers and monitor metrics on response time, down time, time between calls, and time to repair products. Evaluate data and make recommendations for improvements to better serve the customer. Serve as an escalation point for customer concerns.
Manage an assigned team of technician through responsible recruiting, training, motivating, coaching and counseling. Work with district management team to determine the training needs for the district and ensure that programs are delivered to increase their skill base and technical proficiency.
Ensure the day-to-day and week-to-week optimal utilization of people and technical resources through forecasting, planning and scheduling. Realign resources as needed to ensure customer satisfaction. Resolve any customer issues or complaints.
Be responsible for operational performance of the team, including adherence to customer Service-Level Agreements (SLAs) and revenue recognition practices.
Assess team effectiveness in providing service to customers by developing methods and mechanisms for tracking performance. Develop strategies and action plans to address deficiencies and improve efficiency and productivity.
Support District growth requirements as needed under the direction of a District Service Manager or other service leader.
Work with District Service Manager (DSM) to monitor operational metrics, completion of projects, and call closure.
Oversee safety compliance of team and care for company property.
Contribute to team efforts by accomplishing related results in a cooperative and supportive manner.
Maintains availability by carrying a cell phone; responding to emergency and non-scheduled calls for support within established response time goals.
Other duties as required.
Supervisory Responsibilities:
Will manage a portion of the technicians in a service district and be accountable for the performance, engagement, and compliance with company and department process and policy.
May manage certain assigned projects and initiatives in the district, region, or national level
Competencies (Skills, Knowledge and Abilities):
Requires understanding of computer program functionality and software troubleshooting skills.
Strong interpersonal/customer relation skills.
Ability to effectively resolve conflict internally and externally.
Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.
Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
Strong analytical, problem-solving, quantitative, and time management skills.
Ability to communicate effectively both orally and in writing.
Ability to understand, remember and follow verbal and written instructions.
Ability to work as an integral part of a team.
Ability to read and understand written procedures and diagrams for assembly and test.
Ability to develop and implement solutions to assembly problem.
Ability to maintain regular attendance and be punctual.
Education and Experience:
High School degree or equivalent.
Degree in electronics, advanced mechanics and/or software training with 1+ year related industry/equipment experience or equivalent combination of education and experience.
5+ years of field experience strongly preferred.
Associate degree preferred.
1+ year of supervisory experience including accountability for employee performance preferred.
Travel:
This position requires regular travel in the United States and Canada.
Physical and Mental Requirements:
Mental/Cognitive
Requires reading, math, weighing and/or measuring, conducting research, analyzing, evaluating and drawing conclusions, implementing plans, procedures, solutions, coordinating others to accomplish a goal. Ability to work with others and manage emotions.
Physical
Requires sitting and walking.
Requires using hands to feel, reaching with hands and arms.
Requires standing, talking and hearing.
Requires close, distant, color, and peripheral vision; depth perception.
Work is usually performed in a controlled office, manufacturing or retail environment; noise within acceptable safety levels; work is sometimes performed in cramped areas; heights up to sixteen (16) feet; paper dust prevalent; exposure to with cleaners and solvents used to clean machines.
Requires lifting of up to fifty (50) pounds.
Ability to travel regularly to visit customers and meet with employees and conduct occasional out of district travel.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Plant Services Supervisor
Service manager job in Groton, CT
The primary duties and responsibilities of Plant Services Supervisor consist of, but not limited to:
Supervision of 15-20 janitorial hourly employees.
Achieving safety and training goals.
Project management.
Work with and supervising vendors.
Special projects.
Overseeing janitorial services at the Groton, Kings Highway, B793, and New London sites.
Cleaning equipment
Carpentry services
Sign shop services
Painting services
Hazmat services
Development and implementation of process improvements
Utilization of VMI programs
Performance of preparation and takedown of Christening Ceremonies, special events, road sweeper operations.
If needed, willing to participate in an alternative schedule during snow operations, snow removal and de-icing operations
Working overtime as required to support organizational tasks
Ability to interface with all levels of management and union leadership.
Qualifications
Required:
High School Diploma/GED or equivalent
5+ years of experience in industrial plant and/or facilities maintenance
1+ year of supervisory experience
Working daily and weekend overtime to support Snow Removal Operations and special projects as needed.
Working daily and weekend overtime as requested
Preferred:
Janitorial experience
Snow removal experience
Knowledge of backhoe and tractor operations
Knowledge of SDS process
Leadership/supervisor experience.
Skills
Strong communication-written and oral- skills
Strong people skills
Strong motivational skills
Strong accountability skills
Strong organizational & attention to detail skills
Computer skills
Strong Safety performance track record
Physical Qualifications Climbing, Color Vision, Crawling, Heavy Lifting, Kneeling, Light Lifting, Medium Lifting, Pulling, Pushing, Reaching, Stooping, Twisting Environmental Attributes Acids or Alkalis, Cold, Dry, Dusty, Fumes, Hot, Inside, Noise, Oily, Outside, Wet We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyEnviornmental Services Supervisor
Service manager job in Northampton, MA
Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.
Job Summary
SHIFT: Monday - Friday 2:00pm-10:30pm, with rotating weekends and holidays.
The Environmental Services Supervisor is responsible for providing leadership and guidance to staff to ensure high standards of cleanliness and customer satisfaction are achieved, exceeded, and maintained.
This position reports to the Director, Support Services and operates within established organizational and departmental policies and procedures.
Qualifications
MINIMUM REQUIREMENTS:
* High school diploma or equivalent required
* Minimum of two (2) years supervisory experience required, preferably in a service-related field with high customer contact
* Demonstrated attention to detail required
* High quality customer service skills required
* Demonstrated excellent written and oral communication skills required
* Proficiency in Windows based software including Office, Word, Excel, PowerPoint, and Outlook required
Additional Job Details (if applicable)
ESSENTIAL JOB FUNCTIONS:
* Have full knowledge of all housekeeping tasks.
* Consistently accomplish departmental objectives.
* Orient, train, assign, schedule, coach, counsel, and discipline employees. Provide orientation training to new staff on department-specific competencies and duties, as well as re-training as necessary.
* Provide oversight of the cleaning contracts for all off-site locations.
* Promote housekeeping quality initiatives by conducting inspections, customer interviews, and proactively scheduling project work.
* Maintain a safe, secure, and healthy work environment by following and enforcing standards, policies, procedures, and regulations.
* Track cleaning supplies; ensure equipment is clean and in good working order.
* Act with ethics and integrity.
* Maintain clear and open communication with all departments throughout the facility.
* Identify best practices to generate new and innovative ideas to improve service and/or reduce costs.
* Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.
* Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.
* Meet annual competency and retraining requirements. Ensure staff meets annual competency and retraining requirements.
* Attend meetings as required.
* Regular and reliable job attendance is an essential job function.
* Perform other functions/duties as requested.
Remote Type
Onsite
Work Location
30 Locust Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$62,608.00 - $91,156.00/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyField Operations Manager
Service manager job in New Haven, CT
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage daily operations while driving continuous improvement and growth of our services.
**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week**
What You'll Do:
Ensure operational excellence and an unbelievable customer experience
Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Respond to driver feedback and live customer issues
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.
Who You Are:
A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
A self-starter who is comfortable taking on a high level of responsibility
A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
A team-focused individual that takes ownership of their work and pride in their team's success.
Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
Willing to wear multiple hats and contribute on projects of all types
Fluent in English, additional languages a plus
Experienced in managing (including scheduling) a team is a plus
Taking initiative and owning new projects
Comfortable with ambiguity and evolving / adapting as conditions change
Experienced in managing projects with multiple stakeholders is a plus
Bachelor's degree is a plus
Compensation and Benefits:
Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $65,000 - 75,000
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
Auto-ApplySenior Customer Solutions Engineer - IMS Professional Services
Service manager job in Hartford, CT
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.