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Service manager jobs in McKinney, TX

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  • Pharmacy Operations Manager

    Methodist Health System 4.7company rating

    Service manager job in Dallas, TX

    Your Job: The Manager of Pharmacy professional responsible for the supervision of pharmacy operations including the activities of pharmacists and supportive personnel. Supports and promotes the vision, mission, and strategic plans of Methodist Health System. Your Job Requirements: • Graduate of an accredited school of pharmacy. • 2 years of Hospital Pharmacy experienced desired. • Licensed as a registered pharmacist by the Texas State Board of Pharmacy • Certified as a pharmacist preceptor by the Texas State Board of Pharmacy • Prefer 3 to 5 years in a healthcare setting • Strong proficiency using Microsoft Office products • Strong oral and written communication skills • Ability to provide vision and leadership • Ability to plan and schedule the work of others Your Job Responsibilities: • Communicate clearly and openly • Build relationships to promote a collaborative environment • Be accountable for your performance • Always look for ways to improve the patient experience • Take initiative for your professional growth • Be engaged and eager to build a winning team • Assists in planning, evaluation, and implementation of progressive pharmacy programs for the hospital/health system and assists in establishing, writing, implementing, and enforcing guidelines of the pharmacy department and Methodist Health System • Coordinates and communicates staffing and training schedule for pharmacists as well as support personnel if needed. Schedule, time off requests, and schedule change requests are processed in a timely manner. • Completes and communicates annual and ongoing evaluations to pharmacists and other personnel. • Supervises and supports pharmacy personnel. Provides assistance to pharmacists and supportive personnel with problems related to patient care and their assigned duties. • Assumes duties of a staff pharmacist whenever necessary • Assumes responsibility for the pharmacy in the absence of the director • Oversees drug inventory control. Ensures proper handling, storage, and security of medications. • Establishes appropriate control, tracking, and auditing of narcotics Methodist Dallas Medical Center is one of North Texas' best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we've earned: Magnet -designated hospital 150 Top Places to Work in Healthcare by Becker's Hospital Review , 2023 Top 10 Military Friendly Employer, Gold Designation, 2023 Top 10 Military Spouse Friendly Employer, 2023 Level III Neonatal Intensive Care Unit Liver, kidney, and pancreas transplantation programs
    $56k-82k yearly est. Auto-Apply 2d ago
  • Commercial Unit Manager

    Geico 4.1company rating

    Service manager job in Richardson, TX

    At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Are you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated Commercial Unit Manager with long haul trucking experience to join our management team. This role offers the opportunity to lead and develop associates in our growing Sales, Services, Claims, and Commercial organizations. If you have at least two years' supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you! Success in this role is built on the foundation of GEICO's core leadership behaviors: Ownership: You take responsibility for outcomes in all scenarios. Adaptability: You navigate dynamic environments with creativity and resilience. Leading People: You empower individuals and teams to achieve their best. Collaboration: You build and strengthen partnerships across organizational lines. Driving Value: You use data-driven insights to align actions with strategic goals. What You'll Do: Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust. Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims. Personalize your leadership approach to develop team members' skills, fostering their growth and ensuring they consistently exceed customer expectations. Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention. Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service. Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence. Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience. Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge. What We're Looking For: Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required). Experience successfully managing teams in insurance, financial services, call center, retail or other industries. Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required). Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment. Strong results orientation, with a history of meeting or exceeding performance goals. Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations. Ability to analyze data and metrics to inform decision-making and improve customer outcomes. Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence. Why Join GEICO? Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction. Inclusive Culture: Join a company that values diversity, collaboration, and innovation. Workplace Flexibility: Benefit from a flexible work environment and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year. Professional Growth: Access GEICO's industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you. Leadership development programs and hundreds of eLearning courses to enhance your skills. Additional Perks: Health & Wellness: Comprehensive healthcare and well-being support available on Day 1. 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately. Increased Earnings Potential: Pay Transparency: The starting salary for this position is between $68,000 and $124,025 annually Incentives and Recognition - Corporate wide bonus programs are in place to reward top performers. #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $68k-124k yearly Auto-Apply 4d ago
  • General Manager

    Community Choice Financial Family of Brands 4.4company rating

    Service manager job in Pantego, TX

    Your Opportunity: General Manager Titlemax Pantego, TX As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation. While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential. What We Offer: Compensation This position has an hourly pay rate of $19.25 and is eligible for performance bonuses. The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Performance-based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business casual dress code that includes jeans and sneakers! *Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements. What We're Looking For - Qualifications and Skills: A high school diploma or equivalent. Minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries. Operations experience in a leadership capacity. Excellent verbal and written communication skills. Proficiency in using phones, Point of Sale, Microsoft Office, and other systems. Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Must be at least 18 years of age (19 in Alabama). Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard. Nice to Haves - Preferred Qualifications and Skills Associates degree or higher. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. What You'll Do - Essential Duties and Responsibilities: Manage overall store performance by meeting or exceeding Company performance standards. Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports. Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue. Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits. Enforce adherence to quality standards, procedures, and local and state laws and regulations. Participate in audits and compliance reviews as directed by the corporate office or District Manager. Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures and train new staff in keyholder duties. Participate in the selection, review, hiring, and retention of new employees. Develop work schedules in accordance with budget, workloads, and store needs. Ensure the store is staffed for optimal performance. Handle complex customer situations that arise with integrity and professionalism. Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services. This includes overseeing the store planogram and ensuring seasonal and/or promotional marketing material are displayed properly. Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.* **Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements. Workplace Awards & Recognition: We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose: The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most. Think you'll thrive here? Learn more at ************************************************* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
    $19.3 hourly Auto-Apply 3d ago
  • Service now Lead

    ITC Infotech

    Service manager job in Dallas, TX

    About Us: ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. Responsibilities: Develop full-stack applications with strong focus on security, design, validation, and adherence to SDLC frameworks. Collaborate with product managers, business operations, and engineering teams to define product requirements and objectives. Participate in system design consulting, platform management, and process optimization. Manage multiple tasks effectively and use sound judgment in prioritization. Maintain and update documentation, including team processes, best practices, and runbooks. Demonstrate a strong passion for technology and engineering innovation. Apply exceptional analytical skills and sound decision-making to deliver creative, practical, and commercially viable solutions. Basic Qualifications: Minimum 8 years of relevant professional experience with ServiceNow. Certified CSM Implementation Specialist. Proven experience in solution design and architecture, leveraging best practices and out-of-the-box (OOTB) capabilities. Strong integration experience with technologies such as MID Server, OAuth, REST, and third-party systems. Hands-on experience with Flow Designer and Agent/Configurable Workspaces. Prior experience working on high-availability, mission-critical systems. Ability to work independently in a fast-paced and multi-directional environment. Strong interpersonal, team collaboration, and communication skills. Preferred Qualifications: Experience in development and design of distributed systems. Background in financial services, particularly corporate cash management, is highly desirable. Exposure to AWS services, including: Amazon MSK / Apache Kafka ECS, S3, IAM, AWS X-Ray ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
    $48k-104k yearly est. 2d ago
  • Service Desk Manager

    Vlink Inc. 4.0company rating

    Service manager job in Dallas, TX

    We are seeking a seasoned Service Manager - Service Desk to lead end-to-end Service Desk operations, ensuring exceptional customer experience, SLA compliance, and operational excellence. This role demands strong leadership, ITIL/ITSM governance expertise, and strategic vision to drive Shift-Left and Shift-Right initiatives, automation, and continuous improvement. The position also includes Disaster Recovery (DR) planning and execution, major incident management, and cross-functional collaboration. Key Responsibilities: Governance & Compliance Ensure Service Desk processes meet internal and external audit requirements. Enforce security, compliance, and data privacy standards across all Service Desk activities. Maintain compliance reporting and audit trails for ITSM processes. People & Culture Maintain adequate staffing for peak loads, holidays, and on-call rotations. Drive continuous skill development (technical and soft skills). Handle performance management, including underperformance and disciplinary actions. Ensure daily reporting and analysis of past 24-hour performance. Forecast ticket volumes and plan resource capacity. Technology & Innovation Own Service Desk tools, ticketing systems, and integrations. Call Management System: Own and manage the call management platform, including configuration changes and enhancements. Identify and implement automation/self-service opportunities. Lead Shift-Left/Shift-Right initiatives to reduce ticket volume and improve proactive support. Plan and coordinate tool upgrades and integrations. ITSM & Process Excellence Drive ITSM process governance for Incident, Request, Problem, and Change Management. Conduct regular reviews and improvements in Knowledge Management processes. Analyze operational data and provide recommendations for process improvement and trend-based actions. Business Continuity Plan, execute, and document DR drills; initiate DR actions during outages. Act as Incident Manager during critical outages, including stakeholder communication. Drive root cause analysis and permanent fixes for recurring issues. Customer Experience Own CSAT metrics and remediation plans. Prepare and present dashboards and service reviews to leadership. Ensure proactive communication during major incidents and outages. Financial & Vendor Management Manage Service Desk operational budget and cost optimization. Govern vendor SLAs, contracts, and performance reviews (QBRs). Workplace Expectations Mandatory 5 days in office presence. Available for escalations during off-hours and weekends when required. Strategic Alignment Drive continuous improvement and process maturity. Collaborate with EUC, Security, Network, and Application teams for seamless service delivery. Ensure Service Desk readiness for change management and releases impacting end-user services. Qualifications Education: Bachelor's degree in IT or equivalent experience. Experience:12-15 years in IT with proven Service Desk leadership experience. Certifications: ITIL preferred; Microsoft/VDI certifications a plus. Skills: Strong ITSM knowledge, KPI management, stakeholder communication, and crisis handling. KPIs All contractual Service Desk SLAs including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), Customer Satisfaction (CSAT), Abandon Rate, etc. Knowledge base utilization and improvement metrics. Compliance and audit readiness scores.
    $82k-113k yearly est. 2d ago
  • IT End User Services leader

    Yoh, A Day & Zimmermann Company 4.7company rating

    Service manager job in Dallas, TX

    IT End User Services Lead 6 month contract to hire (W2 ONLY, NO C-C) Downtown Dallas, TX (Hybrid) We are seeking an experienced and strategic IT End User Services leader to oversee the delivery of EUS services through our IT MSP. This includes overseeing IT MSP service delivery of End User Support services inclusive of service desk operations, endpoint management, desktop engineering, collaboration tools, field services, and employee technology onboarding and support. The ideal candidate brings a customer-focused mindset, strong leadership capabilities, and a deep understanding of enterprise technology environments. Essential Duties & Responsibilities Define, create, and own roadmaps, strategies, and prioritize for EUS services. Serves as the primary liaison with IT MSP for EUS service providing oversight and ensuring business requirements are being delivered. Ensures IT MSP has proper management of products and demand. Coordinates across teams and stakeholders, ensuring timely communication and reporting throughout the demand delivery lifecycle. Oversees IT EUS architecture and engineering resources, approves designs as required Manages annual budget and contracts for EUS service; establishes charge back model for IT service as required Ensure IT MSP EUS is in alignment with human resource teams on onboarding and offboarding requirements. Oversee demand for change requests to end user environment Maintains risk register for EUS and IT general controls in coordination with IT MSP, ensuring identified risks are accepted, rejected, and/or remediation plans are defined. Balance team capacity against demands and budget Promote the development of innovative solutions, through automation and orchestration Drive capability area KPIs - adoption/usage, productivity, customer satisfaction Partner with engineering, development, operations, support, and other technology teams to meet customer needs Education, Skills & Experience Bachelors degree is required. Ten (10) years of EUS work experience is required. 5+ Years of EUS experience within enterprise-level organizations. Experience in Implementation and support of EUS products Experience in Implementation of EUS systems, service management systems, asset management products Working knowledge of setup and maintenance of EUS Infrastructure. Good Understanding of Microsoft Active Directory, LDAP, Multifactor Authentication, Citrix, MDM, Microsoft stack, Invanti EPM, RDP tools, Experience in implementing technical specifications Experience with regulatory and SOX controls Worked on ITIL incident, problem, and service request resolution for customers Experience in production incident handling, Change Requests, and Change management Experience with support documentation (operation run book, data flow diagrams, architecture diagrams, Incident responses, RCA's) Experience in building and scheduling reports and audit data Excellent communication skills and ability to work with global counterparts Excellent organizational, communication, and interpersonal skills Customer service and quality-focused with proven process improvement skills Innovative problem solving, research, and analytical skills Ability to multi-task and prioritize work effectively Strong understanding of data security, data classification, and data loss prevention Highly motivated self-starter Strong sense of ownership and driven to manage tasks to completion Proficiency needed in Microsoft Word, Excel, Visio, and PowerPoint. Experience with SmartSheets and ServiceNow is preferred. Related certifications: ITIL Estimated Min Rate: $52.50 Estimated Max Rate: $75.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************
    $52.5 hourly 3d ago
  • Service Desk Manager

    Quantum World Technologies Inc. 4.2company rating

    Service manager job in Dallas, TX

    Role: Service Manager - Service Desk Duration: Contract Job Descripiton: We are seeking a seasoned Service Manager - Service Desk to lead end-to-end Service Desk operations, ensuring exceptional customer experience, SLA compliance, and operational excellence. This role demands strong leadership, ITIL/ITSM governance expertise, and strategic vision to drive Shift-Left and Shift-Right initiatives, automation, and continuous improvement. The position also includes Disaster Recovery (DR) planning and execution, major incident management, and cross-functional collaboration. • Ensure Service Desk processes meet internal and external audit requirements. • Enforce security, compliance, and data privacy standards across all Service Desk activities. • Maintain compliance reporting and audit trails for ITSM processes. People & Culture • Maintain adequate staffing for peak loads, holidays, and on-call rotations. • Drive continuous skill development (technical and soft skills). • Handle performance management, including underperformance and disciplinary actions. • Ensure daily reporting and analysis of past 24-hour performance. • Forecast ticket volumes and plan resource capacity. Technology & Innovation • Own Service Desk tools, ticketing systems, and integrations. • Call Management System: Own and manage the call management platform, including configuration changes and enhancements. • Identify and implement automation/self-service opportunities. • Lead Shift-Left/Shift-Right initiatives to reduce ticket volume and improve proactive support. • Plan and coordinate tool upgrades and integrations. ITSM & Process Excellence • Drive ITSM process governance for Incident, Request, Problem, and Change Management. • Conduct regular reviews and improvements in Knowledge Management processes. • Analyze operational data and provide recommendations for process improvement and trend-based actions. Business Continuity • Plan, execute, and document DR drills; initiate DR actions during outages. • Act as Incident Manager during critical outages, including stakeholder communication. • Drive root cause analysis and permanent fixes for recurring issues. Customer Experience • Own CSAT metrics and remediation plans. • Prepare and present dashboards and service reviews to leadership. • Ensure proactive communication during major incidents and outages. Financial & Vendor ManagementManage Service Desk operational budget and cost optimization. • Govern vendor SLAs, contracts, and performance reviews (QBRs). • Education: Bachelor's degree in IT or equivalent experience. • Experience: 12-15 years in IT with proven Service Desk leadership experience. • Certifications: ITIL preferred; Microsoft/VDI certifications a plus. • Skills: Strong ITSM knowledge, KPI management, stakeholder communication, and crisis handling.
    $74k-105k yearly est. 3d ago
  • Salesforce Service Cloud Technical Lead

    Clifyx

    Service manager job in Plano, TX

    Must Have Technical/Functional Skills: 12-18 years of total experience in Salesforce Development and Technical Lead in Service cloud. The Salesforce Tech Lead will oversee the technical aspects of Salesforce projects, ensuring the delivery of high-quality solutions that meet business requirements. This role involves leading a team of developers, collaborating with stakeholders, and providing technical guidance and expertise. The ideal candidate will have extensive experience in Salesforce development, architecture, and integration, as well as strong leadership and communication skills. Experience in the financial industry and knowledge of Financial Services Cloud (FSC) are required. Extensive experience in Salesforce development, including Apex, Visualforce, and Lightning components. Strong understanding of Salesforce architecture, data model, and security model. Proven experience in leading and mentoring a team of developers. Experience with Salesforce integrations using APIs and web services. Experience in the financial industry is required. Knowledge of Financial Services Cloud (FSC) is required. Familiarity with Salesforce Tech debt Remediations. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Ability to manage multiple tasks and priorities in a fast-paced environment. Roles & Responsibilities: • Lead the technical design, development, and implementation of Salesforce solutions. • Provide technical guidance and mentorship to a team of Salesforce developers. • Collaborate with stakeholders to gather and analyze requirements and translate them into technical solutions. • Ensure the scalability, security, and performance of Salesforce applications. • Oversee the integration of Salesforce with other systems using APIs and web services. • Develop and maintain technical documentation, including design specifications and architecture diagrams. • Stay updated with Salesforce releases and new features and recommend improvements to existing processes. • Conduct code reviews and ensure adherence to best practices and coding standards. • Troubleshoot and resolve complex technical issues related to Salesforce. • Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives. Regards Mohd Faisal ************ *****************
    $46k-92k yearly est. 4d ago
  • Director, Military Affairs Service - Army

    USAA 4.7company rating

    Service manager job in Plano, TX

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives. Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys. Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces. Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities. Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps. Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership. Represents USAA at selected public events engaging the military community. Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations. Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience. Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners. Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy. 3 years of direct team lead or management experience required. 20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer). Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment. Strong leadership, communication, and interpersonal skills Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions. Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights. Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics. Possession of Military ID card required. What sets you apart: Military assignment serving in a senior military leadership position. Staff and leadership experience serving at a major military command or higher headquarters. Extensive knowledge of military leadership structure and military installation functions. Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services. Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary. Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends. 10-years or more experience engaging the military community. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $127.3k-243.3k yearly Auto-Apply 2d ago
  • District Manager

    Industrial Supply Solutions, Inc. 4.7company rating

    Service manager job in Dallas, TX

    District Manager - South Central (Dallas, TX) Industrial Supply Solutions, Inc. (ISSI) Industrial Supply Solutions, Inc. (ISSI) is a faith-driven industrial supply company serving the aggregate and mining industry across two-thirds of the U.S. With steady growth since 1946, ISSI is committed to servant leadership, exceptional customer service, and high-quality conveying and mining solutions. The Opportunity ISSI is seeking a District Manager to lead and grow operations across Texas, Oklahoma, and Arkansas. This is a highly relational, field-based leadership role supporting sales, operations, and customer relationships. The District Manager works closely with Account Executives, Operations Managers, suppliers, and customers-driving revenue, gross margin, and operational health across multiple branches. This leader will partner with the current District Manager to co-lead the region. Key Responsibilities Lead and coach sales, operations, inside sales, and warehouse teams across the district Conduct joint sales calls and strengthen strategic customer relationships Support Account Executives with territory planning, forecasting, and strategic sales Ensure strong operational performance across branches Build long-term relationships with plant managers and industry leaders Collaborate with suppliers for training, development, and joint customer visits Identify opportunities for process improvement and implement scalable solutions Represent ISSI's Christian Family Values through servant leadership What You Bring Bachelor's degree preferred OR 10+ years of experience in mining, aggregate, conveying, or industrial supply 5+ years of leadership experience in sales, operations, or multi-site management Strong communication, relationship-building, and coaching skills Comfortable working in the field and traveling regionally (approx. 5+ nights/month) Systems-minded, organized, and steady under pressure High integrity, humility, and a service-driven leadership approach
    $69k-86k yearly est. 3d ago
  • Leadership - Director of Transplant Services

    Pride Health 4.3company rating

    Service manager job in Dallas, TX

    Perm - Director of Transplant Services (Days) - Dallas, TX Permanent - Leadership Specialty: Director of Transplant Services Schedule: Monday-Friday, 8:00 AM - 5:00 PM Shifts: Days Compensation Hourly Range: $61.06 to $103.85 Job Summary The Director of Transplant Services leads the operational, clinical, and strategic direction of the transplant program at Dallas TX. This role ensures seamless integration of services, program growth, quality outcomes, and compliance with accreditation standards. The director collaborates with medical leadership to develop, implement, and monitor a person-centered care model and community outreach initiatives. This position involves managing teams, improving care pathways, and optimizing patient access and engagement. Key Responsibilities Partner with the Program Medical Director to lead operational and strategic initiatives across the transplant service line. Implement clinical best practices, standardized documentation, and enhanced care coordination. Develop and oversee innovative care models to improve patient outcomes and reduce variations in care. Foster strong communication and collaboration across Parkland Health and community partners. Streamline and standardize processes to ensure reliability, sustainability, and improved access to care. Maintain and strengthen program accreditation and regulatory compliance. Facilitate multidisciplinary team meetings with nursing and medical leadership. Participate in quality initiatives, certifications, and credentialing activities. Support involvement in CMS Innovation programs and alternative payment models. Build community partnerships to enhance access to resources and patient engagement. Represent Parkland in state and national transplant organizations and conferences. Required Skills & Abilities Strong understanding of transplant program standards, accreditation requirements, and data platforms Expertise in clinical operations, program evaluation, and outcome management Excellent communication skills across clinical and administrative teams Ability to manage multiple operational teams and execute strategic goals Strong leadership, staff development, and team motivation skills Experience with community engagement and patient-centered care Fiscal management knowledge (budgets, grants, personnel) Strong writing skills for reports, grants, and educational materials Proficient in Windows-based software (Word, Excel, database systems) Education & Experience Requirements Education (Required) Master's degree in nursing, Business Administration, Health Administration, or related field Experience (Required) 8+ years professional experience in: Transplant Services Peritoneal Dialysis operations Benefits Medical, Dental, Vision Life Insurance Disability Coverage Flexible Spending Accounts *Offered pay rate will be based on education, experience, and healthcare credentials. Pride Health provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, company-paid life and long-term disability insurance, and optional supplemental life insurance for employees, spouses, and children. Additional perks include short-term disability, accident and critical illness coverage, identity theft protection, a 403b retirement plan, and tuition reimbursement of up to $4,000 annually for full-time employees. Interested? Apply now! About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
    $65k-99k yearly est. 22h ago
  • Director of Cloud Productivity & Identity - Microsoft Services

    Bravotech 4.2company rating

    Service manager job in Grapevine, TX

    Director, Cloud Productivity & Identity (Microsoft Services) The Director of Cloud Productivity & Identity is the program leader responsible for the operational excellence, strategic direction, and continual modernization of all Microsoft-based cloud productivity and identity services. This role oversees internal and client Microsoft 365 (M365) tenants, SharePoint Online, Teams, Intune, Entra ID, Copilot for Microsoft 365, and CSP licensing services (resell, direct, and distributor/VAR-based). As a senior leader, the Director owns the Cloud Productivity & Identity service portfolio, ensures high-quality project and operational delivery, and drives our Microsoft partnership strategy including attainment of Microsoft designations, partner scorecard improvement, engineer upskilling, and alignment to the latest Cloud Partner Program requirements. This position manages a small team of engineers and architects, serves as a thought leader in collaboration and identity modernization, and is deeply engaged in pre-sales activities, pipeline development, SOW creation, and technical presentations to clients and internal stakeholders. Key Responsibilities Strategic Drive & Service Ownership Define and execute the strategic vision for Microsoft cloud productivity, identity, and modern work offerings across client base and internal environment. Own the full Cloud Productivity & Identity service catalog including M365, Teams, SharePoint, Intune, Entra ID, Microsoft Secure Score, Copilot, file storage & sharing, and related integrations. Develop multi-year product roadmaps, standards, and best practices aligned with Microsoft's Modern Work and Security architectures. Oversee governance of internal Microsoft tenants across multiple business entities and partner tenants. Operational Oversight & Delivery Excellence Lead and mentor a small team of engineers responsible for project delivery, escalation support, tenant administration, operational automation, and service improvements. Ensure consistent delivery quality, adherence to SLAs, and optimization of client environments (Secure Score, configuration baselines, governance posture). Establish and maintain operational KPIs, SOPs, service health reporting, and continuous improvement programs. Drive standardization of Intune device management, identity lifecycle workflows, and M365 security/compliance policies across clients. Microsoft Partnership & Designations Own Microsoft partnership strategy across multiple partner tenants and identity domains. Lead efforts to achieve and maintain Microsoft solution designations and specializations (Modern Work, Security, etc.). Create internal certification pathways and support engineering readiness to improve partner scorecard metrics. Act as the liaison with Microsoft account teams, distributors, VAR partners, and ecosystem vendors. CSP Licensing & Commercial Management Oversee CSP licensing operations (direct and indirect), including pricing strategy, quoting, license optimization, margin protection, reconciliation, and lifecycle management. Guide account managers and clients in selecting appropriate licensing bundles, Copilot entitlements, and compliance-aligned SKUs. Manage multi-tenant license governance and ensure contractual alignment with Microsoft and distributors. Pre-Sales, Pipeline Development & Client Engagement Partner with sales, account management and partners to scope client initiatives, provide solution recommendations, and influence pipeline strategy. Facilitate pre-sales discussions, technical discovery calls, and conduct client-facing presentations. Compose and review Statements of Work (SOWs), proposals, and strategic roadmaps for collaboration, identity, and modern work engagements. Represent the practice as an executive sponsor during key client interactions. Innovation, Automation & Integration Drive automation capabilities for tenant provisioning, configuration baselines, license workflows, identity lifecycle, Teams/SharePoint governance, and monitoring. Evaluate, implement and manage third-party tools for M365 management, migrations, licensing, backups, and reporting. Lead adoption of Microsoft Copilot and AI-enabled productivity features across clients and internal operations. Champion integration strategies using Graph API, PowerShell, Intune APIs, Entra Verified ID, and M365 ecosystem tools. Required Qualifications 10-15+ years of progressive IT leadership experience, ideally within a Managed Services Provider or consulting environment. Deep expertise across the Microsoft 365 and Entra ID ecosystem including: Tenant administration and architecture Teams + SharePoint Online (modern collaboration) Microsoft Intune and device management Entra ID identity governance, MFA, conditional access Microsoft Secure Score & M365 security/compliance controls Copilot readiness and enablement Strong understanding of CSP licensing models (direct, indirect, VAR), invoicing, and commercial governance. Experience managing engineers or architects in a high-velocity services organization. Proven ability to participate in sales cycles, craft SOWs, and deliver compelling technical presentations. Experience with complex multi-tenant environments and Microsoft partner programs. Strong communication, executive presence, and client-facing leadership skills. Preferred Qualifications Microsoft certifications such as: MS-102, SC-300, SC-100, AZ-305, Teams Administrator, Security Administrator (or equivalent), Microsoft Solutions Partner/Designation experience Background in Zero Trust principles, M365 security architecture, and identity governance automation. Experience building cloud practice offerings or service lines within an MSP or consultancy. Familiarity with migration tooling (SharePoint migration tools, third-party suites, identity migration utilities). Strategic thinking and the ability to translate vision into an executable roadmap. Strong mentoring, coaching, cross-functional collaboration, and people development skills. Business acumen with the ability to balance technical, financial, and operational considerations. High ownership mindset with bias for improving service quality, automation, and security posture.
    $78k-137k yearly est. 4d ago
  • Roofing Division Manager

    Shepperd Construction

    Service manager job in Dallas, TX

    Commercial Roofing & Reconstruction The Roofing Division Manager is a senior leadership role responsible for the overall performance, safety, quality, profitability, and growth of the Roofing Division. This position owns execution from preconstruction through closeout, ensuring projects are delivered safely, on schedule, within budget, and to the highest quality standards. This role requires a hands-on, field-tested roofing professional with deep commercial roofing expertise, strong operational discipline, and proven leadership experience. The ideal candidate has successfully built, scaled, and managed crews while maintaining high customer satisfaction and financial performance. Key Responsibilities Leadership & Division Oversight Lead and scale the Roofing Division, including hiring, training, mentoring, and performance management of field and management staff (with executive approval). Set expectations and enforce accountability for safety, production, quality, and cost control. Act as a professional, positive leader representing the company to clients, partners, and internal teams. Safety, Quality & Production Maintain a best-in-class safety culture, ensuring compliance with OSHA, company standards, and site-specific requirements. Conduct and oversee pre-job planning to review labor hours, schedules, logistics, safety plans, and installation methods. Monitor job progress, production rates, and labor efficiency; implement corrective actions as needed. Support field teams with means and methods that increase productivity and reduce costs without compromising quality. Project Execution & Coordination Oversee scheduling of manpower, trucks, cranes, and equipment to maximize utilization and minimize downtime. Coordinate directly with clients when communication extends beyond the Project Manager's scope. Participate in job start meetings, jobsite meetings, and internal planning sessions. Ensure all projects are properly prepared before mobilization, including: Fully executed contracts Permits and warranties Submittals and shop drawings Construction job files and production tracking systems Preconstruction, Estimating & Technical Support Collaborate with the estimating team to develop accurate labor projections during bidding. Support design and preconstruction teams in determining optimal roofing systems, methods, and installation strategies. Review and approve shop drawings, submittals, and wind uplift requirements. Prepare estimates, change orders, RFIs, and supporting documentation as required. Financial & Administrative Accountability Maintain responsibility for job cost control, forecasting, and final cost projections. Complete daily labor production tracking and distribute reports to leadership and project teams. Submit monthly billings per contract requirements and maintain change order logs. Oversee purchase orders, requisitions, equipment requests, and consolidated deliveries. Coordinate manufacturer warranties and ensure proper tracking and closeout documentation. Minimum Qualifications Education & Experience Bachelor's degree (required) 10-15+ years of experience in commercial roofing, reconstruction, or re-roofing Proven track record of successful project delivery, quality control, and customer satisfaction Technical Expertise Extensive experience with: BUR, shingles, tile, single-ply, metal roofing systems Waterproofing systems and techniques Lightweight concrete deck systems Trusses and A/C systems related to reroofing Strong understanding of commercial construction means, methods, and sequencing Certifications & Training OSHA 30-Hour Construction Certification (required) Manufacturer rep relationships Equipment certifications as required (manlifts, cranes, specialty systems) Additional training as prescribed by the company Knowledge, Skills & Abilities Strong proficiency with Microsoft Outlook, Word, Excel, and scheduling tools Excellent written and verbal communication skills Highly organized with strong attention to detail Confident decision-maker with a results-driven mindset Professional demeanor with the ability to lead by example Strong understanding of administrative systems, documentation, and recordkeeping Physical Requirements Ability to work for extended periods on rooftops Ability to climb ladders, scaffolding, and access elevated work areas Regular lifting and carrying of materials up to 50 lbs Ability to bend, kneel, crouch, crawl, and maintain balance on roofing surfaces Visual acuity for close-range detail and inspection work
    $61k-114k yearly est. 3d ago
  • Store Director / GM

    Sara's Market & Bakery

    Service manager job in Richardson, TX

    Store Director- Sara's Market & Bakery (Richardson, TX) About Us Sara's Mediterranean Market is a family-owned business known for its fresh produce, premium meats, grilled dishes, and renowned French pastries. With locations in Richardson and Frisco on the way, we've been serving our community since 1998 with exceptional hospitality and high-quality Mediterranean foods. We are seeking a Store Director to lead our Richardson location. This is an exciting opportunity for a driven and experienced individual who thrives in a fast-paced environment and is passionate about providing excellent customer service. Position Overview The Director will oversee the daily operations of Sara's Market, ensuring the highest standards of quality, service, and cleanliness. This role requires leadership, strategic thinking, and operational expertise to maintain efficiency and profitability. You will also be responsible for driving sales growth, managing staff, and ensuring customer satisfaction. Key Responsibilities Lead and manage the daily operations of the market, including the meat market, fresh produce section, and prepared foods. Maintain high standards of product quality, food safety, and sanitation. Oversee hiring, training, and development of store staff to ensure exceptional customer service. Monitor financial performance, including sales, labor, and operational expenses to meet budgetary goals. Develop and implement strategies to increase store traffic and maximize sales. Ensure adherence to company policies, health, and safety regulations. Manage inventory, ordering, and vendor relationships. Create a positive, team-oriented work environment that promotes growth and accountability. Resolve customer complaints and ensure customer satisfaction. Qualifications 5+ years of management experience in food retail, grocery, or restaurant operations. Proven ability to lead and motivate a team. Strong understanding of P&L statements, budgeting, and financial analysis. Excellent problem-solving skills and the ability to handle multiple tasks in a fast-paced environment. Strong communication and organizational skills. Passionate about hospitality and customer service. Knowledge of Mediterranean cuisine is a plus. Benefits Competitive salary based on experience Performance-based bonuses Health benefits Paid time off Opportunities for growth within a family-owned and fast-growing company
    $42k-59k yearly est. 4d ago
  • Senior Manager - Oracle Cerner

    Hcltech

    Service manager job in Dallas, TX

    HCLTech is looking for a highly talented and self- motivated Senior Manager- Oracle Cerner to join it in advancing the technological world through innovation and creativity. Job Title: Senior Manager- Oracle Cerner Position Type: Full Time Location: Onsite Role Overview: Job Summary: The Cerner Millennium Project Lead is responsible for overseeing the strategic management, implementation, optimization, and daytoday operation of the Cerner Millennium Electronic Health Record EHR system within a healthcare organization. This role requires a comprehensive understanding of technical and functional aspects of the EHR, good knowledge of Cerner Command Language CCL, HL7, FHIR, and in-depth knowledge, work experience of Cerner solutions and modules. The EHR Project Lead leads projects, go-live implementations, and ensures efficient clinical workflows, high-quality patient care, and compliance with healthcare regulations. Roles and Responsibilities: 1. Strategic Management: Develop and execute a strategic vision for the EHR system, aligning it with the organization's goals and objectives. 2. Module Expertise: Demonstrate advanced expertise in various Cerner solutions and modules, including but not limited to: o PowerChart o CPOE (Computerized Physician Order Entry) o Cerner Ambulatory o Cerner FirstNet o Clinical Documentation o ePrescribe o PathNet (Laboratory) o RadNet (Radiology) o PharmNet (Pharmacy) o SurgiNet (Surgery) o ProFile (Revenue Cycle Management) o CCL - Cerner Command Language o HL7 FHIR  Good to have 3. Technical Skills: Possess advanced technical skills in areas such as system integration, database management, infrastructure, network configuration, and Cerner Command Language (CCL) scripting. 4. HL7 and FHIR Expertise: Have in-depth knowledge and experience with HL7 and FHIR standards for data exchange and interoperability, and the ability to implement these standards within the EHR system. 5. Project Management: Lead EHR-related projects, including go-live implementations, define project scopes, timelines, and budgets, and ensure that projects are delivered on time and within budget while meeting the desired outcomes. 6. Workflow Optimization: Collaborate with healthcare providers to analyze clinical workflows, identify areas for improvement, and implement best practices to streamline and enhance clinical processes using Cerner solutions. 7. Quality Assurance: Implement quality control measures to ensure data accuracy, adherence to clinical and regulatory standards, and the highest level of data integrity within the EHR system. 8. System Configuration: Customize and configure the EHR system, including templates, forms, order sets, and user interfaces, to meet the organization's specific clinical workflow requirements. 9. User Training: Develop training materials and conduct training sessions for clinical staff and end-users to ensure the effective and compliant use of the EHR system. 10. Compliance and Regulatory Oversight: Ensure that EHR system usage complies with healthcare regulations and standards, including HIPAA, Meaningful Use (MIPSMACRA), and other relevant regulations. 11. Reporting and Analysis: Generate advanced reports from the EHR system, analyze data to assess its performance, and provide strategic recommendations for improvements. 12. Technical and Functional Skills, Expertise, and Experience Required: • Bachelor's degree in healthcare informatics, healthcare administration, or a related field. • Certified in Cerner Millennium EHR or related modules. • Extensive experience working with Cerner EHR systems, including advanced implementation, optimization, and go-live projects. • 10 years of experience working with the Cerner Millennium EHR system or similar EHR platforms. • Strong project management skills, including the ability to lead and manage EHR-related projects and go-live implementations. • Advanced technical skills, including system integration, database management, infrastructure, network configuration, and Cerner Command Language (CCL) scripting. • Knowledge of HL7 and FHIR standards for data exchange and interoperability. • Excellent communication and interpersonal skills. Pay and Benefits Pay Range Minimum: $65,000 per year Pay Range Maximum: $133,100 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year How You'll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
    $65k-133.1k yearly 4d ago
  • Retail Assistant Store Manager

    KUIU

    Service manager job in Dallas, TX

    About the Company: KUIU is a leading outdoor clothing and gear brand that specializes in high-performance products for hunters, and outdoor enthusiasts. Our mission is to provide uncompromised quality and innovation to help our customers thrive in challenging outdoor environments. As we continue to grow, we are seeking a talented and experienced Retail Assistant Store Manager to lead our team and deliver an exceptional customer experience. Job Description: As the Retail Assistant Store Manager at KUIU, you will be responsible for overseeing the daily operations of our flagship retail store. Your primary goal will be to drive sales, enhance customer satisfaction, and ensure the store operates smoothly. You will lead a team of passionate sales associates, foster a positive work environment, and contribute to the company's overall success. Responsibilities: - Hire, train, and supervise a team of sales associates, providing ongoing coaching and performance feedback. -Assist in ensuring exceptional customer service standards are maintained at all times, addressing customer inquiries and resolving issues effectively. - Assist in optimizing store layout, visual merchandising, and product placement to enhance the customer shopping experience. -Assist in monitoring inventory levels, conduct regular stock checks, and coordinate with the inventory management team to ensure accurate stock availability. - Collaborate with marketing and e-commerce teams to implement promotional activities and drive traffic to the store. - Maintain store cleanliness, organization, and adherence to health and safety standards. - Prepare sales reports, analyze key performance indicators, and present recommendations for improvement to senior management. - Stay updated with industry trends, competitor activities, and customer preferences to identify opportunities for growth and innovation. Requirements: - Proven experience as a Retail Assistant Store Manager or in a similar leadership role within the retail industry. - Strong knowledge of retail operations, sales techniques, and customer service principles. - Excellent leadership skills, with the ability to motivate and inspire a team. - Exceptional interpersonal and communication skills to interact with customers, employees, and corporate office partners. - Results-oriented mindset with a focus on achieving targets and driving business growth. -Ability to embrace change as business and systems grow over time. - Proficient in using point-of-sale (POS) systems and other retail software applications, i.e. Shopify, Netsuite - Flexibility to work weekends, holidays, and extended hours as business requires. Preferred skills: · Hunting or outdoor experience/background, a general love for the outdoors · Experience with technical performance clothing · Microsoft systems, such as word, excel, etc.
    $32k-41k yearly est. 2d ago
  • Store Manager, North East Mall

    Sephora 4.5company rating

    Service manager job in Hurst, TX

    Hourly/Salaried: Salaried (Exempt) Job Type: Full Time Regular Job Function: Stores - Leadership At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty. The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it. Your role at Sephora: As a Store Manager, you will be responsible for overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will lead a team of dedicated associates, fostering a positive work environment that encourages growth and development. Key Responsibilities Leading Store Operations and Sales: Oversee daily store operations, ensuring a smooth and efficient client experience. Develop and implement strategies to drive store sales and increase profitability. Coordinate and oversee sales and profitability, performance, service, and operations. Team Leadership And Development Lead, coach, and motivate a team of associates to meet or exceed sales targets. Conduct performance appraisals, manage employee development and provide ongoing feedback. Manage the leadership team, ensuring effective collaboration and achievement of store goals. Client Satisfaction And Service Ensure high levels of client satisfaction through excellent service. Handle client complaints and provide appropriate solutions. Work to ensure client loyalty and engagement by supporting client loyalty programs and services. Store Standards And Compliance Maintain outstanding store condition and visual merchandising standards. Ensure compliance with company policies and procedures to maintain a safe and efficient work environment. Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience. Resource Management Manage inventory levels to ensure product availability. Allocate resources and handle staffing, ensuring optimal productivity and performance. Qualifications/Experience Proven successful experience as a retail manager. 3-5 years of experience managing a high volume, complex retail, or hospitality setting. Strong leadership skills and business acumen. Client management skills. Strong organizational skills. Excellent communication and interpersonal skills. A knack for attracting, identifying, and inspiring employees. Flexible availability to work a retail schedule. Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation. Adherence to Sephora's dress code and policies in the Sephora Employee Handbook The annual base salary range for this position is $76,100.00 - $88,540.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. While at Sephora, you'll enjoy… The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with. The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans. The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This , is the future of beauty. Reimagine your future, at Sephora. Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
    $76.1k-88.5k yearly 22h ago
  • Cicis Assistant Manager

    Cicis Pizza

    Service manager job in Garland, TX

    Cicis Pizza has over 320 locations in 32 states and we are still growing. We are looking for Assistant Managers who will have the overall responsibility for managing the daily operations of a restaurant, to ensure compliance with company standards in all areas of operation including the following: Please read the following job description thoroughly to ensure you are the right fit for this role before applying. ensuring that the highest quality products and services are delivered to each customer restaurant cleanliness food safety management inventory management team management recruiting and retention of team members financial accountability to COGs and team member labor other duties as required or assigned We are an E-Verify Company. xevrcyc JB.0.00.LN
    $28k-50k yearly est. 22h ago
  • General Manager

    Quikrete 4.4company rating

    Service manager job in Grapevine, TX

    Reports To: Regional Vice President of Southwest Operations Pay is dependent upon experience and will be discussed during the consideration process Travel: 10% Job Summary: To manage all aspects of a Pavestone branch to achieve targeted short- and long-term Net Operating Income objectives. Responsible for Personnel, Sales, Cost Control, and implementing and maintaining administrative policies. Motivate, manage, listen, advise, lead by example, be the ethical compass, delegate, work under pressure, and multi-task. Performs CDC Sales Manager duties. Enforce company policies and procedures. Keep Safety as the Number 1 objective. Essential Functions: Personnel: Manage all branch personnel activities including: schedules, training, performance evaluations, recruiting, hiring and firing. Listen to all employees; be a sounding board and provide feedback. Sales: Ensure that branch sales and targeted margins for Retail and CDC are achieved. Manage day-to-day sales personnel activities. Maintain a very high level of customer service. Actively participate in sales calls. Develop local sales strategies and monitor National sales programs. Ensure that Pavestone image is maintained. Cost Control: Negotiate with vendors to achieve the highest quality at the lowest cost. Focus on controlling variable costs. Evaluate ROI for all expenditures. Maintain high Quality standards for all products. Maintain detailed maintenance programs for equipment. Administrative Execution: Implement and maintain all corporate policies, programs, and procedures. Oversee all branch administrative functions, including A/P, A/R, Invoicing, Payroll, etc. Review monthly financials. Participate in required management meetings, webinars, conference calls, and reporting as needed. Maintain a friendly, open-door policy in all departments so the whole team can feel motivated and supported. Transportation: Ensure that branch margins are achieved. Manage personnel activities. Oversee safety, customer service, and on-time deliveries. Plant Operations: Oversee production scheduling to insure PIMS are achieved. Oversee MC and ensure all maintenance activities are handled. Accountabilities: Branch must be profitable. Answer to the ROM and senior management. Accountable for your actions and ethics. Maintain all company equipment per company policy.
    $42k-76k yearly est. 1d ago
  • Store Manager - The Parks Mall at Arlington

    Primark 2.6company rating

    Service manager job in Arlington, TX

    Because you're the ambition we need on our mission. Thrive our way! At Primark we're caring, dynamic and we succeed together. We have amazing fashion at amazing prices, all the time. We set the fashion trends. We're committed to providing our customers with service that is second to none. As Store Manager, you'll be at the forefront of expanding this fashion revolution in the United States. Are you game? What You'll Do As a Store Manager, you will set the store vision and direction and act as a role model for your store team. You will drive continuous improvement and maintain a forward-thinking approach to deliver strategic goals in store. You will also work to maximize sales, maintain store standards, and motivate your team. By exceeding customer expectations and delivering on Primark's proposition (maximizing joy and minimum cost), you'll drive store sales to achieve targets. Store Managers have the power to impact the business daily, by managing inventory, coaching your teams to move product in accordance with customer demand by driving commercial excellence. You will understand the local market by benchmarking against competitor's products, services and practices and use insight to support strategic planning to improve store performance. You will be the driver of commercial performance to achieve sales budget, and to maximize sales within each department, by using all available tools to reach and exceed targets. At Primark, Store Managers are empowered to drive improved availability in-store with a consistent focus on size and option control to meet your customers' expectations, because you know what your customer needs! You will develop your team to build optimal stock levels, maximize visual impact, while owning the resource planning and scheduling process to deliver the right people in the right place at the right time, within agreed budgets and by managing controllable cost. This is your moment to thrive! What You'll Get We're committed to your success and will provide you with an onboarding period in Primark's other U.S. trading areas. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important. What You'll Bring To be successful in this role, you must have 5 years prior experience as a retail Store Manager in a fast-paced, high-volume environment. • You will have excellent leadership and people management skills with experience in developing high performing teams and future leaders. • Commercially astute, you must have the ability to analyze reports and guide teams to improve commercial performance. • A true leader, you will be able to engage and influence stakeholders and act as a role model to motivate and inspire a team that exudes confidence and enthusiasm. • As a role model, you have demonstrated experience in empowering and enabling a team to deliver excellent customer service and store standards while maintaining effectiveness and focus on customer needs. • You bring strong planning and organizational skills and the ability to work to agreed timescales. • Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers. Excited? Good. There's real accountability and ownership here as you shape your store, team's futures, and steer sales. It's energizing to put your skills to work, in a growing local and global business committed to helping people express themselves- and feel a sense of belonging. Because you thrive outside your comfort zone. Apply to join us as a Store Manager! The pay range for this role is: $105,560 - $124,280 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
    $31k-42k yearly est. 3d ago

Learn more about service manager jobs

How much does a service manager earn in McKinney, TX?

The average service manager in McKinney, TX earns between $44,000 and $119,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in McKinney, TX

$73,000

What are the biggest employers of Service Managers in McKinney, TX?

The biggest employers of Service Managers in McKinney, TX are:
  1. Trek Bicycle
  2. Meineke Car Care
  3. Goodyear
  4. Blue Collar Services
  5. Gecko Hospitality
  6. Meineke-2822
  7. Sol-Ark
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